Science.gov

Sample records for customers main results

  1. Voice of the customer: Customer satisfaction measurement results, recommendations and action plans

    SciTech Connect

    Schriber, J.B.; Feniger, E.

    1994-11-01

    Southern California Edison has instituted a new business plan in 1991 for its Customer Solutions Department. One of the goals is to increase customer satisfaction through the measurement and continuous enhancement of value in each major customer segment. One of many tactics employed to implement this strategy was the establishment of a customer satisfaction measurement program and a customer satisfaction implementation program. The measurement of customer satisfaction baselines and development of feedback systems focuses on business lines with a high volume of customer transactions: customer communication centers, local/front offices, field services/meter readers, energy efficiency services and the electric distribution system design function. The customer satisfaction surveys are administered to approximately 10,000 customers annually. Using the results of the customer satisfaction baseline measurements, more than 200 employees formed teams to identify and implement more than 225 action items aimed at improving customer satisfaction. These strategies remain in place for 1994 and beyond.

  2. Converting customer expectations into achievable results.

    PubMed

    Landis, G A

    1999-11-01

    It is not enough in today's environment to just meet customers' expectations--we must exceed them. Therefore, one must learn what constitutes expectations. These needs have expanded during the past few years from just manufacturing the product and looking at the outcome from a provincial standpoint. Now we must understand and satisfy the entire supply chain. To manage this process and satisfy the customer, the process now involves the supplier, the manufacturer, and the entire distribution system. PMID:10623140

  3. Identification of gas mains and potential gas customers using a GIS approach

    SciTech Connect

    Stanton, M.; Spraker, L.; Fisher, A.

    1996-08-01

    The objective of this project was to identify potential gas customers (current electric customers not currently receiving gas service) that were located along an existing gas main. The geographic information system (GIS) approach used by Niagara Mohawk Power Corporation in New York to identify natural gas marketing areas is briefly described in this paper. Over 140,000 potential gas customers were identified as being along an existing main. The procedures used proved to be an extremely efficient and cost effective means of identifying gas main locations and potential customers.

  4. 77 FR 43071 - MPS Customer Group v. Maine Public Service Company; Notice of Complaint

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-07-23

    ... Energy Regulatory Commission MPS Customer Group v. Maine Public Service Company; Notice of Complaint Take notice that on July 13, 2012, pursuant to sections 206 and 306 of the Federal Power Act, 16 U.S.C. 824e... Commission (Commission); 18 CFR 385.206, MPS Customer Group (Complainant) filed a formal complaint...

  5. Maine's Balance of Representation: Information and Results

    ERIC Educational Resources Information Center

    Maine Department of Education, 2003

    2003-01-01

    This document, a companion to the "LAS Guide Principles and Criteria for the Adoption of Local Assessment Systems," [ED484135] presents results that are intended to provide Maine's school administrative units with an option for selecting sample performance indicators to be assessed through the Local Assessment System to meet the requirements for…

  6. SMOS mission main results and new venues

    NASA Astrophysics Data System (ADS)

    Kerr, Yann; Delwart, Steven; Wigneron, Jean-Pierre; Ferrazzoli, Paolo; Font, Jordi; Boutin, Jacqueline; Reul, Nicolas; Mecklenburg, Susanne; Richaume, Phlippe; Rahmoune, Rachid

    2013-04-01

    In early November 2012, the SMOS mission celebrated 3 years in orbit. Since its launch, this mission has given many opportunities for breaking new grounds. Shortly after launch, first global maps of soil moisture ever measured from space were produced. Since then, the achieved accuracy has continuously improved to match the requirements. The long term trends of surface moisture can now be closely linked to precipitation regime, and SMOS results have been successfully used in response to extreme events. On the other hand, ocean salinity results have also improved dramatically. Here again, some amazing results regarding river plumes or fresh water pools related to precipitation have been obtained. At last, new applications have been imagined in various fields such as of sea ice thickness, or hurricane winds. This presentation will give an extensive status of the mission, emphasizing the many lessons learned and demonstrating some outstanding results. Some perspectives on the mission and future missions will also be given.

  7. IR spectral characterization of customer blackbody sources: first calibration results

    NASA Astrophysics Data System (ADS)

    Mekhontsev, S.; Noorma, M.; Prokhorov, A.; Hanssen, L.

    2006-04-01

    We summarize recent progress in our infrared (IR) spectral radiance metrology effort. In support of customer blackbody characterization, a realization of the spectral radiance scale has been undertaken in the temperature range of 232 °C to 962 °C and spectral range of 2.5 μm to 20 μm. We discuss the scale realization process that includes the use of Sn, Zn, Al and Ag fixed-point blackbodies (BB), as well as the transfer of the spectral radiance scale to transfer standard BBs based on water, Cs and Na heat pipes. Further we discuss the procedures for customer source calibration with several examples of the spectral radiance and emissivity measurements of secondary standard BB sources. For one of the BBs, a substantial deviation of emissivity values from the manufacturer specifications was found. Further plans include expansion of the adopted methodology for temperatures down to 15 °C and building a dedicated facility for spectral characterization of IR radiation sources.

  8. 17 CFR 1.29 - Increment or interest resulting from investment of customer funds.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 17 Commodity and Securities Exchanges 1 2012-04-01 2012-04-01 false Increment or interest resulting from investment of customer funds. 1.29 Section 1.29 Commodity and Securities Exchanges COMMODITY FUTURES TRADING COMMISSION GENERAL REGULATIONS UNDER THE COMMODITY EXCHANGE ACT Customers'...

  9. 17 CFR 1.29 - Increment or interest resulting from investment of customer funds.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 17 Commodity and Securities Exchanges 1 2010-04-01 2010-04-01 false Increment or interest resulting from investment of customer funds. 1.29 Section 1.29 Commodity and Securities Exchanges COMMODITY FUTURES TRADING COMMISSION GENERAL REGULATIONS UNDER THE COMMODITY EXCHANGE ACT Customers'...

  10. 17 CFR 1.29 - Increment or interest resulting from investment of customer funds.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 17 Commodity and Securities Exchanges 1 2013-04-01 2013-04-01 false Increment or interest resulting from investment of customer funds. 1.29 Section 1.29 Commodity and Securities Exchanges COMMODITY FUTURES TRADING COMMISSION GENERAL REGULATIONS UNDER THE COMMODITY EXCHANGE ACT Customers'...

  11. 17 CFR 1.29 - Increment or interest resulting from investment of customer funds.

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... 17 Commodity and Securities Exchanges 1 2011-04-01 2011-04-01 false Increment or interest resulting from investment of customer funds. 1.29 Section 1.29 Commodity and Securities Exchanges COMMODITY FUTURES TRADING COMMISSION GENERAL REGULATIONS UNDER THE COMMODITY EXCHANGE ACT Customers'...

  12. Irrigation customer survey procedures and results: Detailed analysis

    SciTech Connect

    Harrer, B.J.; Hattrup, M.P.; Weijo, R.O.

    1987-08-01

    This report presents the results of analyses of data obtained from telephone and in-person survey of irrigators in the Pacific Northwest region. The telephone survey involved approximately 1250 completed responses from irrigators selected from throughout the Northwest. The in-person survey, which is documented in this report, involved approximately 250 completed responses from irrigators within public utility districts that obtain electricity for serving irrigation loads from Bonneville.

  13. Test results of the highly instrumented Space Shuttle Main Engine

    NASA Astrophysics Data System (ADS)

    McConnaughey, H. V.; Leopard, J. L.; Lightfoot, R. M.

    1992-07-01

    Test results of a highly instrumented Space Shuttle Main Engine (SSME) are presented. The instrumented engine, when combined with instrumented high pressure turbopumps, contains over 750 special measurements, including flowrates, pressures, temperatures, and strains. To date, two different test series, accounting for a total of sixteen tests and 1,667 seconds, have been conducted with this engine. The first series, which utilized instrumented turbopumps, characterized the internal operating environment of the SSME for a variety of operating conditions. The second series provided system-level validation of a high pressure liquid oxygen turbopump that had been retrofitted with a fluid-film bearing in place of the usual pump-end ball bearings. Major findings from these two test series are highlighted in this paper. In addition, comparisons are made between model predictions and measured test data.

  14. Main line failure resulted from combination of minor causes

    SciTech Connect

    Chiovelli, S.C.; Dorling, D.V.; Glover, A.G.; Horsley, D.J. )

    1994-03-21

    Combined effects of a preexisting weld defect, settlement of adjacent branch piping, and less than critical line pressure caused the rupture and fire Jan. 8, 1992, on the Western Alberta main line. The subsequent metallurgical investigation concluded that the rupture originated at a pre-existing hydrogen crack located at the toe of a hot-tap stub weld on the 36-in. carrier pipe. Brittle fracture propagation in both directions from the tee resulted in a rupture length of approximately 1,225 ft. Crack propagation was consistent with properties of the 1960s vintage 36-in. pipe material which had met American Petroleum Institute (API) requirements at installation. Fracture analysis showed that all three conditions -- weld defect, piping settlement, and line pressure -- were necessary for the failure to occur. The failure pressure was in fact less than the maximum allowable operating pressure (MAOP). The paper describes the failure.

  15. Test results of the highly instrumented Space Shuttle Main Engine

    NASA Technical Reports Server (NTRS)

    Mcconnaughey, H. V.; Leopard, J. L.; Lightfoot, R. M.

    1992-01-01

    Test results of a highly instrumented Space Shuttle Main Engine (SSME) are presented. The instrumented engine, when combined with instrumented high pressure turbopumps, contains over 750 special measurements, including flowrates, pressures, temperatures, and strains. To date, two different test series, accounting for a total of sixteen tests and 1,667 seconds, have been conducted with this engine. The first series, which utilized instrumented turbopumps, characterized the internal operating environment of the SSME for a variety of operating conditions. The second series provided system-level validation of a high pressure liquid oxygen turbopump that had been retrofitted with a fluid-film bearing in place of the usual pump-end ball bearings. Major findings from these two test series are highlighted in this paper. In addition, comparisons are made between model predictions and measured test data.

  16. Main results of the 4th International PIV Challenge

    NASA Astrophysics Data System (ADS)

    Kähler, Christian J.; Astarita, Tommaso; Vlachos, Pavlos P.; Sakakibara, Jun; Hain, Rainer; Discetti, Stefano; La Foy, Roderick; Cierpka, Christian

    2016-06-01

    In the last decade, worldwide PIV development efforts have resulted in significant improvements in terms of accuracy, resolution, dynamic range and extension to higher dimensions. To assess the achievements and to guide future development efforts, an International PIV Challenge was performed in Lisbon (Portugal) on July 5, 2014. Twenty leading participants, including the major system providers, i.e., Dantec (Denmark), LaVision (Germany), MicroVec (China), PIVTEC (Germany), TSI (USA), have analyzed 5 cases. The cases and analysis explore challenges specific to 2D microscopic PIV (case A), 2D time-resolved PIV (case B), 3D tomographic PIV (cases C and D) and stereoscopic PIV (case E). During the event, 2D macroscopic PIV images (case F) were provided to all 80 attendees of the workshop in Lisbon, with the aim to assess the impact of the user's experience on the evaluation result. This paper describes the cases and specific algorithms and evaluation parameters applied by the participants and reviews the main results. For future analysis and comparison, the full image database will be accessible at http://www.pivChallenge.org .

  17. [Adjuvant treatment of colon cancer MOSAIC study's main results].

    PubMed

    André, Thierry; Tournigand, Christophe; Achille, Emmanuel; Tubiana-Mathieu, Nicole; Lledo, Gérard; Raoul, Yves; Carola, Elisabeth; Flesch, Michel; Muron, Thierry; Boutan-Laroze, Arnaud; Guérin Meyer, Véronique; Boaziz, Catherine; Maigre, Michel; Ganem, Gérard; Mousseau, Mireille; Mounedji-Boudiaf, Lamia; de Gramont, Aimery

    2006-02-01

    Oxaliplatin in combination with 5-fluorouracil/leucovorin (LV5FU) improves the response rate and survival of patients with metastatic colorectal cancer. The objective of the Mosaic study was to evaluate the efficacy of this association in the adjuvant treatment of stage II and III colon cancer. This international study, including 2,246 patients, compared the efficacy of standard treatment with LV5FU2 alone to that of oxaliplatin-LV5FU (Folfox4 regimen) following R0 resection of the primary tumour. Both treatments were administered every two weeks for six months. At 3-year follow-up, the risk of relapse was decreased by 23% in the Folfox4 group (p = 0.002). The protocol was well tolerated, with an identical overall mortality during treatment (0.5%) in both groups. The main specific complication, peripheral sensory neuropathy was reversible in the great majority of cases. A new analysis at 4-year follow-up (median 48.6 months) confirmed the superior efficacy of the Folfox4 regimen compared to the standard treatment, the reduction in relapse risk being 24% (p = 0.0008). On the strength of these results, oxaliplatin was granted a marketing authorization for the indication adjuvant treatment of stage III colon cancer. Based on the data currently available, physicians should consider adjuvant treatment for stage II patients, making each individual decision for treatment on a case-by-case basis. PMID:16483940

  18. SY 2008-09 Customer Satisfaction Survey Results (Full Report). DoDEA Results

    ERIC Educational Resources Information Center

    Department of Defense Education Activity, 2009

    2009-01-01

    The Department of Defense Education Activity (DoDEA) Customer Satisfaction Survey is a biennial survey administered by DoDEA to parents and students to monitor DoDEA's success in meeting students' needs. The survey is administered every other year to sponsors with children in pre-kindergarten--12th grade and to students in grades 4-12. For the…

  19. SY 2010-11 Customer Satisfaction Survey Results (Full Report). DoDEA Results

    ERIC Educational Resources Information Center

    Department of Defense Education Activity, 2011

    2011-01-01

    The Department of Defense Education Activity (DoDEA) Customer Satisfaction Survey is a biennial survey administered by DoDEA to parents and students to monitor DoDEA's success in meeting students' needs. The survey is administered every other year to sponsors with children in pre-kindergarten-12th grade and to students in grades 4-12. For the…

  20. Main results obtained by the Siberia Regional Project of GAME

    NASA Astrophysics Data System (ADS)

    Ohata, T.; Fukushima, Y.

    2002-12-01

    GAME(GEWEX Asian Monsoon Experiment) selected one of their field experiment site in Siberia. Importance of this area was, first, its large area on Eurasia, second, potential effect of fresh water supply to the Arctic Ocean, thirdly, this region is one center of the recent intense warming. In order to progress the study, we set up the following objectives. 1) Clarify the physical processes of the land-surface/atmosphere interacting system. 2) Clarify the characteristics and variability of regional energy/water cycle. 3) Obtain the climate trend and land-surface change during the past 50 years. 4) Improve and develop atmospheric and hydrological models 5) Collection and archive of regional ground based/satellite data. 6) Establishment of observational network for long-term variation study, and development of hardware. The 1st phase of the study was 1996-2001, and from 2002 to 2004, 2nd phase emphasizing on integration is continued. Among the drainage in Siberia, Lena River was selected and following main results were obtained. (1) Land surface processes at three local sites: Heat water exchange study was made at three sites (Tundra: Tiksi, Flat taiga:Yakutsk, Mountaineous taiga:Tynda) for multiple years. They all showed strong influence of frozen ground (permafrost) to the heat/ water balance at patch scale. Snow cover had strong influence to hydrological process at Tundra and Mountaineous taiga, but it was masked at Flat Taiga. In Flat taiga, rhythm of heat flux to atmosphere is regulated strongly by foliation of leaves. Grassland (called alas) in comparison with nearby forest show different seasonal progress of fluxes, higher evaporation and low sensible heat at small young alas, and lower evaporation at vastly cultivated alas. Inter-annual variation of evaporation seem to be small in the Flat taiga forest compared with Tundra, although soil moisture show strong inter-annual variability, mainly due to the result of active function of the trees. In dry years trees

  1. Recent transition crossing results from the Fermilab Main Ring

    SciTech Connect

    Bhat, C.M.; Ng, K.Y.

    1997-03-01

    This paper outlines the known mechanisms for emittance dilution and beam loss during transition crossing. These include scraping, Johnsen`s nonlinear effect, bunch length mismatch, microwave and negative-mass instabilities, and beam loading. A recent experiment on transition crossing performed with 13 proton bunches injected into the Main Ring is discussed.

  2. Experimental results of a load management system for large commercial customers

    SciTech Connect

    Johnson, W.A.; Devaney, T.M.; Maher, A.M.

    1985-09-01

    Encouraging experimental results have been obtained from a two-way load management system for large commercial as well as governmental customers on the Potomac Electric Power Company (PEPCo) system. This paper presents these results and describes the inovative twoway load management system that was developed and installed to achieve them. The Robinton Products, Inc. system operates from a central processor located in PEPCO's control center and it communicates with the customer locations through a telephone system called ''Select-A-Station''. Future plans for the expansion of the system are presented along with experimental results.

  3. Fermi GBM: Main detector-level calibration results

    SciTech Connect

    Bissaldi, E.; Kienlin, A. von; Lichti, G.; Steinle, H.; Diehl, R.; Greiner, J.; Bhat, P. N.; Briggs, M. S.; Connaughton, V.; Paciesas, W. S.; Preece, R. D.; Fishman, G. J.; Horst, A. J. van der; Kouveliotou, C.; Meegan, C. A.; Wilson-Hodge, C. A.; Hoover, A. S.; Kippen, R. M.; Krumrey, M.; Gerlach, M.

    2009-05-25

    One of the scientific objectives of NASA's Fermi Gamma-ray Space Telescope is the study of Gamma-Ray Bursts (GRBs). The Fermi Gamma-Ray Burst Monitor (GBM) was designed to detect and localize bursts for the Fermi mission. By means of an array of 12 NaI(Tl)(8 keV to 1 MeV) and two BGO (0.2 to 40 MeV) scintillation detectors, GBM extends the energy range (20 MeV to >300 GeV) of Fermi's main instrument, the Large Area Telescope (LAT), into the traditional range of current GRB databases. The physical detector response of the GBM instrument to GRBs is determined with the help of Monte Carlo simulations, which are supported and verified by on-ground individual detector calibration measurements. We present the principal instrument properties, which have been determined as a function of energy and angle, including the channel-energy relation, the energy resolution and the effective area.

  4. Results from the Maine 1992 foliage penetration experiment

    NASA Astrophysics Data System (ADS)

    Toups, Michael F.; Ayasli, Serpil

    1993-11-01

    In order to investigate the detection of targets which are hidden by foliage, an experiment was designed which utilized a forest region located near Portage, Maine. The experiment was designed to address four issues. First, the properties of the backscatter or clutter which competes with the desired target were investigated. Second, the foliage induced attenuation that is experienced by the radar energy traversing the foliage were measured. Third, the ability of a synthetic aperture radar system to focus on a target obscured by foliage was investigated. Fourth, target signatures of foliage obscured and unobscured targets were measured. The forest region was investigated using two different airborne synthetic aperture radar (SAR) systems. A UHF wide-band SAR operated by SRI International was used as well as a L-, C-, and X-band SAR installed on a P-3 aircraft operated by the U.S. Navy. The SRI system was used to collect data over 16 square kilometers with repeat passes for verification of system performance. The P-3 system was used to collect over 50 square kilometers of data at three different depression angles with several repeat passes.

  5. [Main results of scientific researches in oil industry].

    PubMed

    Bakirov, A B; Gimranova, G G

    2009-01-01

    Clinical and hygienic research was carried out in major oil extracting, oil processing and petrochemical enterpirses. Complex of industrial hazards results in occupational diseases of mild and medium severity, in increase of occupationally mediated diseases. The article covers sanitary and epidemiologic evaluation of oil processing and petrochemical products, technical documentation certificates for these products are obtained. PMID:20099388

  6. The Herschel-ATLAS survey: main results and data release

    NASA Astrophysics Data System (ADS)

    Valiante, Elisabetta

    2015-08-01

    I describe the first major data release of the largest single key-project carried out in opentime with the Herschel Space Observatory. The Herschel Astrophysical Terahertz Large Area Survey(H-ATLAS) was a survey of 550 deg^2 in five photometric bands: 100, 160, 250, 350 and 500 micron.In this talk I will show some of the results of the survey: 1) the development of a technique to select lensed objects with 100% efficiency, 2) how to select up to 1000 lensed sources, 3) the development of a technique to select very high redshift galaxies, 4) the discover of a high-redshift proto-cluster, 5) the definition of the local far-ir luminosity function, 6) dust properties of nearby galaxies.Moreover, I will describe images and catalogues of the three fields on the celestial equator previouslyobserved in the Galaxy and Mass Assembly (GAMA) redshift survey, which cover a total area of 161.6 deg^2. These data will be released and made available to the public during 2015.Our catalogues include ~3x10^5 sources detected at 5 sigma at 250, 350 and 500 micron, respectively. I will describe a detailed analysis of the effects of instrumental noise and source confusion on the images and the catalogues, as well as other simulations which will aid the interpretation of the H-ATLAS data by the astronomical community.

  7. The Herschel-ATLAS survey: main results and data release

    NASA Astrophysics Data System (ADS)

    Valiante, Elisabetta

    2015-08-01

    I describe the first major data release of the largest single key-project carried out in opentime with the Herschel Space Observatory. The Herschel Astrophysical Terahertz Large Area Survey(H-ATLAS) was a survey of 550 deg^2 in five photometric bands: 100, 160, 250, 350 and 500 micron.In this talk I will show some of the results of the survey: 1) the development of a technique to select lensed objects with 100% efficiency, 2) how to select up to 1000 lensed sources, 3) the development of a technique to select very high redshift galaxies, 4) the discover of a high-redshift proto-cluster, 5) the definition of the local far-ir luminosity function, 6) dust properties of nearby galaxies.Moreover, I will describe images and catalogues of the three fields on the celestial equator previously observed in the Galaxy and Mass Assembly (GAMA) redshift survey, which cover a total area of 161.6 deg^2. These data will be released and made available to the public during 2015.Our catalogues include ~3x10^5 sources detected at 5 sigma at 250, 350 and 500 micron, respectively. I will describe a detailed analysis of the effects of instrumental noise and source confusion on the images and the catalogues, as well as other simulations which will aid the interpretation of the H-ATLAS data by the astronomical community.

  8. Summary of Results from Space Shuttle Main Engine Off-Nominal Testing

    NASA Technical Reports Server (NTRS)

    Horton, James F.; Megivern, Jeffrey M.; McNutt, Leslie M.

    2011-01-01

    This paper is a summary of Space Shuttle Main Engine (SSME) off-nominal testing that occurred during 2008 and 2009. During the last two years of planned SSME testing at Stennis Space Center, Pratt & Whitney Rocketdyne worked with their NASA MSFC customer to systematically identify, develop, assess, and implement challenging test objectives in order to expand the knowledge of one of the world s most reliable and highly tested large rocket engine. The objectives successfully investigated three main areas of interest expanding engine performance margins, demonstrating system operational capabilities, and establishing ground work for new rocket engine technology. The testing gave the Space Shuttle Program new options to safely fly out the flight manifest and provided Pratt & Whitney Rocketdyne and NASA new insight into the operational capabilities of the SSME, capabilities which can be used in assessing potential future applications of the RS-25 engine.

  9. An Evaluation of the Federal Energy Management Program Technical Assistance Workshops: Results of a 1998 Customer Survey

    SciTech Connect

    G. B. Gordon; N. Hall

    1999-04-01

    This report presents the results of a customer telephone survey of the participants of six workshops provided by the U. S. Department of Energy Federal Energy Management Program (FEMP) during calendar years 1995 and 1996. The primary purpose for the survey was to provide the Team Leader for FEMP Technical Assistance and members of the team with detailed customer feedback pertaining to how well selected FEMP workshops are doing and to identify areas for improvement. The information presented enables managers to see both the strengths of their workshops, as well as workshop components that can be improved. In addition, the report identifies the questions included in the survey that were the most productive for obtaining customers experiences, opinions and recommendations. The experiences gained during this survey provide a platform from which to launch an annual FEMP customer survey.

  10. 17 CFR 1.29 - Gains and losses resulting from investment of customer funds.

    Code of Federal Regulations, 2014 CFR

    2014-04-01

    ... merchant or derivatives clearing organization so investing such funds from receiving and retaining as its... customer funds are invested by a derivatives clearing organization in its discretion, to the...

  11. Main results of the work accomplished at ZAO Interavtomatika for 15 years

    NASA Astrophysics Data System (ADS)

    Lysko, V. V.; Sviderskii, A. G.; Bilenko, V. A.; Anan'ev, A. A.

    2008-10-01

    Main results of the activities carried out by ZAO Interavtomatika in the Russian market of power engineering are presented. Main lines of activities are described, the results of putting in use control systems are analyzed, and prospects for their further development are presented.

  12. SRS 2010 Vegetation Inventory GeoStatistical Mapping Results for Custom Reaction Intensity and Total Dead Fuels.

    SciTech Connect

    Edwards, Lloyd A.; Paresol, Bernard

    2014-09-01

    This report of the geostatistical analysis results of the fire fuels response variables, custom reaction intensity and total dead fuels is but a part of an SRS 2010 vegetation inventory project. For detailed description of project, theory and background including sample design, methods, and results please refer to USDA Forest Service Savannah River Site internal report “SRS 2010 Vegetation Inventory GeoStatistical Mapping Report”, (Edwards & Parresol 2013).

  13. Surgical results of cranioplasty with a polymethylmethacrylate customized cranial implant in pediatric patients: a single-center experience.

    PubMed

    Fiaschi, Pietro; Pavanello, Marco; Imperato, Alessia; Dallolio, Villiam; Accogli, Andrea; Capra, Valeria; Consales, Alessandro; Cama, Armando; Piatelli, Gianluca

    2016-06-01

    OBJECTIVE Cranioplasty is a reconstructive procedure used to restore skull anatomy and repair skull defects. Optimal skull reconstruction is a challenge for neurosurgeons, and the strategy used to achieve the best result remains a topic of debate, especially in pediatric patients for whom the continuing skull growth makes the choice of material more difficult. When the native bone flap, which is universally accepted as the preferred option in pediatric patients, is unavailable, the authors' choice of prosthetic material is a polymethylmethacrylate (PMMA) implant designed using a custom-made technique. In this paper the authors present the results of their clinical series of 12 custom-made PMMA implants in pediatric patients. METHODS A retrospective study of the patients who had undergone cranioplasty at Gaslini Children's Hospital between 2006 and 2013 was conducted. A total of 12 consecutive cranioplasties in 12 patients was reviewed, in which a patient-specific PMMA implant was manufactured using a virtual 3D model and then transformed into a physical model using selective laser sintering or 3D printing. All patients or parents were administered a questionnaire to assess how the patient/parent judged the aesthetic result. RESULTS Patient age at craniectomy ranged from 5 months to 12.5 years, with a mean age of 84.33 months at cranioplasty. The mean extension of the custom-made plastic was 56.83 cm(2). The mean time between craniectomy and cranioplasty was 9.25 months. The mean follow-up duration was 55.7 months. No major complications were recorded; 3 patients experienced minor/moderate complications (prosthesis dislocation, granuloma formation, and fluid collection). CONCLUSIONS In this patient series, PMMA resulted in an extremely low complication rate and the custom-made technique was associated with an excellent grade of patient or parent satisfaction on long-term follow up. PMID:26824593

  14. Main-sequence magnetic CP stars III. Results of magnetic field measurements

    NASA Astrophysics Data System (ADS)

    Romanyuk, I. I.

    2010-10-01

    We present the third part of the survey of magnetic parameters of main-sequence magnetic CP stars. We analyze the main definitions and terminology, basic data on the magnetic fields of CP stars (catalogs, the history of the stellar magnetism research, the main observational results obtained over 60 years of studies). We describe the modern views on the properties of magnetic CP stars, i.e. their geometric structure, distribution of field strengths, magnetic field and rotation, magnetic field and energy distribution anomalies, and the evolutionary status of magnetic CP stars. We conclude that the observational data mostly support the theory of the relict origin and evolution of magnetic fields of CP stars.

  15. Engine systems analysis results of the Space Shuttle Main Engine redesigned powerhead initial engine level testing

    NASA Astrophysics Data System (ADS)

    Sander, Erik J.; Gosdin, Dennis R.

    1992-07-01

    Engineers regularly analyze SSME ground test and flight data with respect to engine systems performance. Recently, a redesigned SSME powerhead was introduced to engine-level testing in part to increase engine operational margins through optimization of the engine internal environment. This paper presents an overview of the MSFC personnel engine systems analysis results and conclusions reached from initial engine level testing of the redesigned powerhead, and further redesigns incorporated to eliminate accelerated main injector baffle and main combustion chamber hot gas wall degradation. The conclusions are drawn from instrumented engine ground test data and hardware integrity analysis reports and address initial engine test results with respect to the apparent design change effects on engine system and component operation.

  16. Multiple main sequence of globular clusters as a result of inhomogeneous big bang nucleosynthesis

    SciTech Connect

    Moriya, Takashi; Shigeyama, Toshikazu

    2010-02-15

    A new mechanism for enhancing the helium abundance in the blue main sequence stars of {omega} Centauri and NGC 2808 is investigated. We suggest that helium enhancement was caused by the inhomogeneous big bang nucleosynthesis. Regions with extremely high baryon-to-photon ratios are assumed to be caused by the baryogenesis. Its mass scale is also assumed to be 10{sup 6}M{sub {center_dot}.} An example of the mechanisms to realize these two things was already proposed as the Affleck-Dine baryogenesis. As the baryon-to-photon ratio becomes larger, the primordial helium abundance is enhanced. We calculated the big bang nucleosynthesis and found that there exists a parameter region yielding enough helium to account for the split of the main sequence in the aforementioned globular clusters while keeping the abundance of other elements compatible with observations. Our mechanism predicts that heavy elements with the mass number of around 100 is enhanced in the blue main sequence stars. We estimate the time scales of diffusion of the enhanced helium and mass accretion in several stages after the nucleosynthesis to investigate whether these processes diminish the enhancement of helium. We found that the diffusion does not influence the helium content. A cloud with a sufficiently large baryon-to-photon ratio to account for the multiple main sequence collapsed immediately after the recombination. Subsequently, the cloud accreted the ambient matter with the normal helium content. If the star formation occurred both in the collapsed core and the accreted envelope, then the resultant star cluster has a double main sequence.

  17. X-rays from Pre-Main Sequence Stars: Recent Results and Future Challenges

    NASA Astrophysics Data System (ADS)

    Skinner, S.

    2016-08-01

    I will summarize recent results of X-ray observations of pre-main sequence (PMS) stars, focusing on XMM-Newton RGS and Chandra HETG observations of RY Tau. These observations provide the best grating spectra obtained so far of a jet-driving T Tauri star. I will also identify key questions regarding the origin and nature of X-ray emission from PMS stars that have emerged from 16 years of XMM-Newton and Chandra observations and which present challenges for the next decade.

  18. Main Results of the SPIRIT Experiment Onboard the CORONAS-F Satellite

    NASA Astrophysics Data System (ADS)

    Zhithik, I. A.; Kuzin, S. V.; Sobel'Man, I. I.; Bugaenko, O. I.; Ignat'ev, A. P.; Mitrofanov, A. V.; Oparin, S. N.; Pertsov, A. A.; Slemzin, V. A.; Sukhodrev, N. K.; Urnov, A. M.

    2005-11-01

    The main results of the SPIRIT experiment on imaging spectroscopy of the Sun in the soft X-ray and extreme vacuum UV range are presented. The results were obtained onboard the CORONAS-F satellite, which has been operating since July 2001. More than 40 thousand observation sessions were performed during the experiment. About a million solar images and spectra (more than 250 Gb of information) were obtained, including monotemperature images of the solar atmosphere in six spectral regions, corresponding to temperatures from 0.05 to 2 MK; full-Sun spectral images (spectroheliograms) in more than 150 lines (177-207 Å and 285-335 Å, T from ˜0.05 to 20 MK); images of the full Sun in the monochrome Mg XII line (8.42 Å, T ˜ 10 MK); images of the solar corona at a distance of up to five solar radii; continuous series (up to 20 days long) of observations with high time resolution (40-100 s); observations of the flare dynamics, including the preflare, initial, and main phases, with a resolution of 7 s, and data on the absorption of X-ray and XUV solar radiation in the upper atmosphere of the Earth. The study was performed for the maximum of the 11-year solar activity cycle and for its decrease phase.

  19. Material and energy recovery in integrated waste management systems: project overview and main results.

    PubMed

    Consonni, Stefano; Giugliano, Michele; Massarutto, Antonio; Ragazzi, Marco; Saccani, Cesare

    2011-01-01

    This paper describes the context, the basic assumptions and the main findings of a joint research project aimed at identifying the optimal breakdown between material recovery and energy recovery from municipal solid waste (MSW) in the framework of integrated waste management systems (IWMS). The project was carried out from 2007 to 2009 by five research groups at Politecnico di Milano, the Universities of Bologna and Trento, and the Bocconi University (Milan), with funding from the Italian Ministry of Education, University and Research (MIUR). Since the optimization of IWMSs by analytical methods is practically impossible, the search for the most attractive strategy was carried out by comparing a number of relevant recovery paths from the point of view of mass and energy flows, technological features, environmental impact and economics. The main focus has been on mature processes applicable to MSW in Italy and Europe. Results show that, contrary to a rather widespread opinion, increasing the source separation level (SSL) has a very marginal effects on energy efficiency. What does generate very significant variations in energy efficiency is scale, i.e. the size of the waste-to-energy (WTE) plant. The mere value of SSL is inadequate to qualify the recovery system. The energy and environmental outcome of recovery depends not only on "how much" source separation is carried out, but rather on "how" a given SSL is reached. PMID:21652196

  20. What results when firms implement practices: the differential relationship between specific practices, firm financial performance, customer service, and quality.

    PubMed

    Gibson, Cristina B; Porath, Christine L; Benson, George S; Lawler, Edward E

    2007-11-01

    Previous research on organizational practices is replete with contradictory evidence regarding their effects. Here, the authors argue that these contradictory findings may have occurred because researchers have often examined complex practice combinations and have failed to investigate a broad variety of firm-level outcomes. Thus, past research may obscure important differential effects of specific practices on specific firm-level outcomes. Extending this research, the authors develop hypotheses about the effects of practices that (a) enable information sharing, (b) set boundaries, and (c) enable teams on 3 different firm-level outcomes: financial performance, customer service, and quality. Relationships are tested in a sample of observations from over 200 Fortune 1000 firms. Results indicate that information-sharing practices were positively related to financial performance 1 year following implementation of the practices, boundary-setting practices were positively related to firm-level customer service, and team-enabling practices were related to firm-level quality. No single set of practices predicted all 3 firm-level outcomes, indicating practice-specific effects. These findings help resolve the theoretical tension in the literature regarding the effects of organizational practices and offer guidance as to how to best target practices to increase specific work-related outcomes. Implications for theory, research, and practice are discussed. PMID:18020790

  1. Strength and elastic thickness (Te) of the North American lithosphere: main results and applicability

    NASA Astrophysics Data System (ADS)

    Tesauro, M.; Kaban, M. K.; Cloetingh, S.; Mooney, W. D.

    2012-12-01

    We estimate rheological parameters of the North American lithosphere based on the thermal, density and structural models obtained in previous studies (Mooney and Kaban, 2010, Tesauro et al., 2012). Temperature distribution in the North American lithosphere is obtained considering for the first time the effect of composition as a result of an integrative approach based on joint analysis of seismic and gravity data. Together with the thermal we produce a new compositional model of the uppermost mantle of North America. The results demonstrate that the lithospheric mantle is characterized by strong compositional heterogeneity, which is consistent with xenolith data. The use of the new crustal, compositional and thermal models gives us the chance to estimate lateral variation of rheology of the main lithospheric layers and to evaluate coupling-decoupling conditions at the layers' boundaries. In the North American Cordillera the strength is mainly localized in the crust, which is decoupled from the mantle lithosphere. In the cratons the strength is uniformly partitioned between the crust and the mantle lithosphere and all the layers are generally coupled. These results contribute to the long debates on applicability of the "crème brulée" or "jelly-sandwich" model for the lithosphere structure. The obtained 3-D strength model is used to compute the effective elastic thickness (Te) of the North American lithosphere. Te is derived from the thermo-rheological model using new equations that consider variations of the Young's Modulus in the lithosphere. A large variability of the strength and Te among the Achaean, Proterozoic and Phanerozoic lithosphere and also within specific geological provinces is observed. The new crustal model of North America is used also to compute the lateral pressure gradients (LPG) that can initiate horizontal ductile flow in the crust. Incorporation of these data in the channel flow models allows us to use potential gravity theory to assess

  2. Aqueous alteration on main belt primitive asteroids: Results from visible spectroscopy

    NASA Astrophysics Data System (ADS)

    Fornasier, S.; Lantz, C.; Barucci, M. A.; Lazzarin, M.

    2014-05-01

    This work focuses on the study of the aqueous alteration process which acted in the main belt and produced hydrated minerals on the altered asteroids. Hydrated minerals have been found mainly on Mars surface, on main belt primitive asteroids and possibly also on few TNOs. These materials have been produced by hydration of pristine anhydrous silicates during the aqueous alteration process, that, to be active, needed the presence of liquid water under low temperature conditions (below 320 K) to chemically alter the minerals. The aqueous alteration is particularly important for unraveling the processes occurring during the earliest times of the Solar System history, as it can give information both on the asteroids thermal evolution and on the localization of water sources in the asteroid belt. To investigate this process, we present reflected light spectral observations in the visible region (0.4-0.94 μm) of 80 asteroids belonging to the primitive classes C (prevalently), G, F, B and P, following the Tholen (Tholen, D.J. [1984]. Ph.D. Dissertation, University of Arizona, Tucson). classification scheme. We find that about 65% of the C-type and all the G-type asteroids investigated reveal features suggesting the presence of hydrous materials, mainly a band centered around 0.7 μm, while we do not find evidence of hydrated materials in the other low albedo asteroids (B, F, and P) investigated. We combine the present observations with the visible spectra of asteroids available in the literature for a total of 600 primitive main belt asteroids. We analyze all these spectra in a similar way to characterize the absorption band parameters (band center, depth and width) and spectral slope, and to look for possible correlations between the aqueous alteration process and the asteroids taxonomic classes, orbital elements, heliocentric distances, albedo and sizes. Our analysis shows that the aqueous alteration sequence starts from the P-type objects, practically unaltered, and

  3. Results from the Herschel Gould Belt Survey in the Ophiuchus Main Cloud

    NASA Astrophysics Data System (ADS)

    Ladjelate, Bilal; André, Philippe; Könyves, Vera; Men'shchikov, Alexander

    2015-08-01

    Results from the Herschel Gould Belt Survey in the Ophiuchus Main CloudThe Ophiuchus Molecular Cloud is a well documented star-forming cloud located ~140 pc from the Sun. It is therefore an excellent laboratory for dense core search and classification. Harbouring low-mass star formation, its protostellar population have been studied for about three decades from the near infrared to the millimeter and radio range.As part of the Herschel Gould Belt Survey (http://www.herschel.fr/cea/gouldbelt/), extensive submillimeter images of the Ophiuchus Main Cloud (L1688) were produced and a deep census of both prestellar cores and young protostars was obtained using the multi-scale, multi-wavelength source extraction algorithm, getsources (Mensh'chikov et al. 2012).About 300 starless cores were extracted, including ~100 candidates gravitationally bound prestellar cores. The prestellar cores are primarily found in high column density filamentary structures above AV~7. Based on these data we discuss, the properties of the prestellar core mass function (CMF) as well as its variations in the various clumps of the cloud. The peak of the prestellar CMF appears to be close to 0.3 Solar masses in L1688.Conceptually, the low-mass end of the prestellar CMF is populated by pre-brown dwarf cores, the prototype of which is Oph-B11, a 20 Jovian masses object identified with SCUBA and IRAM (Greaves et al. 2003, André et al. 2012). Our Herschel census of dense cores in L1688 contains a few other candidate ultra low-mass cores under the hydrogen-burning limit (0.08 M⊙) which will be discussed.

  4. Material and energy recovery in integrated waste management systems: Project overview and main results

    SciTech Connect

    Consonni, Stefano; Giugliano, Michele; Massarutto, Antonio; Saccani, Cesare

    2011-09-15

    Highlights: > The source separation level (SSL) of waste management system does not qualify adequately the system. > Separately collecting organic waste gives less advantages than packaging materials. > Recycling packaging materials (metals, glass, plastics, paper) is always attractive. > Composting and anaerobic digestion of organic waste gives questionable outcomes. > The critical threshold of optimal recycling seems to be a SSL of 50%. - Abstract: This paper describes the context, the basic assumptions and the main findings of a joint research project aimed at identifying the optimal breakdown between material recovery and energy recovery from municipal solid waste (MSW) in the framework of integrated waste management systems (IWMS). The project was carried out from 2007 to 2009 by five research groups at Politecnico di Milano, the Universities of Bologna and Trento, and the Bocconi University (Milan), with funding from the Italian Ministry of Education, University and Research (MIUR). Since the optimization of IWMSs by analytical methods is practically impossible, the search for the most attractive strategy was carried out by comparing a number of relevant recovery paths from the point of view of mass and energy flows, technological features, environmental impact and economics. The main focus has been on mature processes applicable to MSW in Italy and Europe. Results show that, contrary to a rather widespread opinion, increasing the source separation level (SSL) has a very marginal effects on energy efficiency. What does generate very significant variations in energy efficiency is scale, i.e. the size of the waste-to-energy (WTE) plant. The mere value of SSL is inadequate to qualify the recovery system. The energy and environmental outcome of recovery depends not only on 'how much' source separation is carried out, but rather on 'how' a given SSL is reached.

  5. Space Shuttle Main Engine instrumented High Pressure Oxidizer Turbopump technology test bed testing results summary

    NASA Technical Reports Server (NTRS)

    Koelbl, Mary E.

    1993-01-01

    This paper presents the test results from the Space Shuttle Main Engine (SSME) instrumented High Pressure Oxidizer Turbopump (HPOTP). The turbopump was tested on Engine 3001, a highly instrumented engine, in an effort to characterize the turbopump and the engine system. Seven tests, for a total duration of 766 seconds, were performed over a five month time period. The testing was performed at a wide variety of engine conditions. Changes in engine mixture ratio, power level, engine inlet oxidizer pressure, engine inlet fuel pressure, and engine start sequence were made. A discussion of all the HPOTP pressure and temperature data obtained are presented with comparisons to supporting analyses made where applicable. The effect of the various engine conditions on the measured data is addressed. This paper also discusses the challenges that were overcome to obtain the data. The significant instrumentation related problems encountered during the design, fabrication, and testing of this turbopump are summarized. Only those issues that affected the data obtained or the instrumentation itself are discussed. The relevance of the data to other noninstrumented turbomachinery is outlined. Conclusions and recommendations resulting from the test series will be presented.

  6. Space Shuttle Main Engine instrumented High Pressure Oxidizer Turbopump technology test bed testing results summary

    NASA Astrophysics Data System (ADS)

    Koelbl, Mary E.

    1993-06-01

    This paper presents the test results from the Space Shuttle Main Engine (SSME) instrumented High Pressure Oxidizer Turbopump (HPOTP). The turbopump was tested on Engine 3001, a highly instrumented engine, in an effort to characterize the turbopump and the engine system. Seven tests, for a total duration of 766 seconds, were performed over a five month time period. The testing was performed at a wide variety of engine conditions. Changes in engine mixture ratio, power level, engine inlet oxidizer pressure, engine inlet fuel pressure, and engine start sequence were made. A discussion of all the HPOTP pressure and temperature data obtained are presented with comparisons to supporting analyses made where applicable. The effect of the various engine conditions on the measured data is addressed. This paper also discusses the challenges that were overcome to obtain the data. The significant instrumentation related problems encountered during the design, fabrication, and testing of this turbopump are summarized. Only those issues that affected the data obtained or the instrumentation itself are discussed. The relevance of the data to other noninstrumented turbomachinery is outlined. Conclusions and recommendations resulting from the test series will be presented.

  7. Polarimetric survey of main-belt asteroids⋆. III. Results for 33 X-type objects

    NASA Astrophysics Data System (ADS)

    Cañada-Assandri, M.; Gil-Hutton, R.; Benavidez, P.

    2012-06-01

    Aims: We present results of a polarimetric survey of main-belt asteroids at Complejo Astronómico El Leoncito (Casleo), San Juan, Argentina. The aims of this survey are to increase the database of asteroid polarimetry, to estimate diversity in polarimetric properties of asteroids that belong to different taxonomic classes, and to search for objects that exhibit anomalous polarimetric properties. Methods: The data were obtained with the Torino and CASPROF polarimeters at the 2.15 m telescope. The Torino polarimeter is an instrument that allows the simultaneous measurement of polarization in five different bands, and the CASPROF polarimeter is a two-hole aperture polarimeter with rapid modulation. Results: The survey began in 2003, and up to 2009 data of a sample of more than 170 asteroids were obtained. In this paper the results for 33 X-type objects are presented, several of them are being polarimetrically observed for the first time. Using these data we found polarization curves and polarimetric parameters for different groups among this taxonomic class and that there are objects with very different albedo in the sub-classes of the X taxonomic complex. Based on observations carried out at the Complejo Astronómico El Leoncito, operated under agreement between the Consejo Nacional de Investigaciones Científicas y Técnicas de la República Argentina and the National Universities of La Plata, Córdoba, and San Juan.Table 1 is only available at the CDS via anonymous ftp to cdsarc.u-strasbg.fr (130.79.128.5) or via http://cdsarc.u-strasbg.fr/viz-bin/qcat?J/A+A/542/A11

  8. Statistical Analyses of White-Light Flares: Two Main Results about Flare Behaviour

    NASA Astrophysics Data System (ADS)

    Dal, Hasan Ali

    2012-08-01

    We present two main results, based on models and the statistical analyses of 1672 U-band flares. We also discuss the behaviour of white-light flares. In addition, the parameters of the flares detected from two years of observations on CR Dra are presented. By comparing with flare parameters obtained from other UV Ceti-type stars, we examine the behaviour of the optical flare processes along with the spectral types. Moreover, we aimed, using large white-light flare data, to analyse the flare time-scales with respect to some results obtained from X-ray observations. Using SPSS V17.0 and GraphPad Prism V5.02 software, the flares detected from CR Dra were modelled with the OPEA function, and analysed with the t-Test method to compare similar flare events in other stars. In addition, using some regression calculations in order to derive the best histograms, the time-scales of white-light flares were analysed. Firstly, CR Dra flares have revealed that white-light flares behave in a similar way as their counterparts observed in X-rays. As can be seen in X-ray observations, the electron density seems to be a dominant parameter in white-light flare process, too. Secondly, the distributions of the flare time-scales demonstrate that the number of observed flares reaches a maximum value in some particular ratios, which are 0.5, or its multiples, and especially positive integers. The thermal processes might be dominant for these white-light flares, while non-thermal processes might be dominant in the others. To obtain better results for the behaviour of the white-light flare process along with the spectral types, much more stars in a wide spectral range, from spectral type dK5e to dM6e, must be observed in white-light flare patrols.

  9. Results of coronary bypass grafting in treatment of left main stenosis.

    PubMed

    Karic, Alen; Mujanovic, Emir; Karic, Amela; Jerkic, Zoran; Bergsland, Jacob; Kabil, Emir

    2009-01-01

    Study comparing the results of coronary artery bypass grafting (CABG) with and without cardiopulmonary bypass (CPB) in the treatment of left main stenosis (LMS) has not yet been made in Bosnia and Herzegovina. The main aim of this study was to compare result of CABG performed on 176 patients, in Cardiovacular clinic of University Clinical Center in Tuzla from May 1999 to January 2005, by these two methods in LMS group of patients in the early and late postoperative period. The study was divided in two parts. In the first part, early postoperative period (30 days after the surgery) has been analysed, which encompasses results of CABG in 92 patients revascularisied without CPB (OPCAB) method (Group A), and 84 patients with LMS revascularisied with CPB method (ONCAB, CCAB) (Group B). In the second part, late postoperative period (one year after surgery) has been analysed. Patients from both groups were contacted and interviewed. Total number (276 versus 278), same as average number of grafts per patients (3.0 +/- 1.45 versus 3.31 +/- 0.86 p = 0.096), was insignificantly higher in group B. Perioperative and postoperative results revealed significant differences between two groups in reduced mechanical ventilation time (2.9 versus 7.3 hours, p = 0.039), less blood transfusion requirement (200.3 versus 419.9 ml, p = 0.035) and postoperative length of stay (7.4 versus 8.3 days). Inotrop support requirement was significantly higher in group B during the surgery (14.1% versus 29.8%, p = 0.019) and postoperative period longer than 12 hours (7.6 versus 22.6%; p = 0.009). Significant difference for mortality was noticed in early postoperative period in group A (0.0 versus 5.95%, p = 0.023). There was no significant difference for any of additional procedures (7.9 versus 7.8, p = 0.802), for major complications (8.0 versus 9.1%; p = 0.985) or for mortality (7.9 versus 5.2%; p = 0.692). Patients' survival after CABG for period of 12, 24, 36 and 48 months after surgery was not

  10. The main results of EVA medical support on the Mir Space Station

    NASA Astrophysics Data System (ADS)

    Katuntsev, V. P.; Osipov, Yu. Yu.; Barer, A. S.; Gnoevaya, N. K.; Tarasenkov, G. G.

    2004-04-01

    The aim of this paper is to review the main results of medical support of 78 two-person extravehicular activities (EVAs) which have been conducted in the Mir Space Program. Thirty-six male crewmembers participated in these EVAs. Maximum length of a space walk was equal to 7 h 14 min. The total duration of all space walks reached 717.1 man-hours. The maximum frequency of EVA's execution was 10 per year. Most of the EVAs (67) have been performed at mission elapsed time ranging from 31 to 180 days. The oxygen atmosphere of the Orlan space suit with a pressure of 40 kPa in combination with the normobaric cabin environment and a short (30 min) oxygen prebreathe protocol have minimized the risk of decompression sickness (DCS). There has been no incidence of DCS during performed EVAs. At the peak activity, metabolic rates and heart rates increased up to 9.9- 13 kcal/ min and 150- 174 min-1, respectively. The medical problems have centred on feeling of moderate overcooling during a rest period in a shadow after the high physical loads, episodes with tachycardia accompanied by cardiac rhythm disorders at the moments of emotional stress, pains in the muscles and general fatigue after the end of a hard EVA. All of the EVAs have been completed safely.

  11. Stenting of unprotected left main stem stenosis: Results from a German single-centre registry

    PubMed Central

    Hertting, Klaus; Härle, Tobias; Krause, Korff; Reimers, Jacobus; Boczor, Sigrid; Kuck, Karl-Heinz

    2008-01-01

    OBJECTIVE To elucidate the influence of drug-eluting stents (DESs) on interventional therapy of de novo unprotected left main stem (LMS) lesions in a hospital with on-site cardiac surgery. METHODS AND RESULTS A retrospective study of all patients with unprotected LMS angioplasty from 1999 to 2005 was conducted with regard to clinical and procedural data, and follow-up data. Fifty-four patients with unprotected LMS stenosis were treated inter-ventionally. Of these patients, 16 were treated with DESs. Seven patients presented with cardiogenic shock. During their hospital stay, four patients died (all treated with bare metal stents [BMSs], three initially presenting with cardiogenic shock). Follow-up data for 53 patients (98%) were obtained. Median follow-up time was 24 months (25th percentile, 12 months; 75th percentile, 35 months). Survival after nine months was 87% (81% from the BMS-treated group, and 100% from the DES-treated group). Control angiography had been performed in 36 patients (67%). Patients with unprotected LMS with an angiographic follow-up had a higher nine-month survival rate than patients without (36 of 36 patients [100%] versus 10 of 17 patients [59%], respectively; P<0.0001). Target lesion revascularization rate was 19% in both the BMS and the DES groups. Methods of revascularization did not vary significantly between the groups. CONCLUSIONS In the present study of selected patients with LMS stenosis, the use of DESs showed a low mortality rate but did not have a clear effect on target lesion revascularization rate compared with BMSs. A close follow-up appears to be mandatory to achieve acceptable results. PMID:18650971

  12. Frequency-dependent effects of rupture for the 2004 Parkfield main shock, results from UPSAR

    NASA Astrophysics Data System (ADS)

    Fletcher, Jon B.

    2014-09-01

    Tohoku earthquake as well as Maule (27 February 2010) and Chi-Chi (20 September 1999) earthquakes show that high- and low-frequency sources do not have the same locations on the fault. In this paper we filter the accelerograms from UPSAR for the 2004 main shock in various passbands and then recompute the cross correlations to determine the vector slowness of the incoming waves. At Parkfield, it appears that for seismic waves with frequencies above 1 Hz, there is no discernible frequency-dependent difference in source position (up to 8 Hz) based on estimates of back azimuth and apparent velocity. However, at lower frequencies, sources appear to be from shallower depths and trail the high frequencies as the rupture proceeds down the fault. This result is greater than one standard deviation of an estimate of error, based on a new method of estimating error that is a measure of how broad the peak in correlation is and an estimate of the variance of the correlation values. These observations can be understood in terms of a rupture front that is more energetic and coherent near the front of rupture (radiating higher frequencies) and less coherent and less energetic (radiating in a lower frequency band) behind the initial rupture front. This result is a qualitative assessment of changes in azimuth and apparent velocity with frequency and time and does not include corrections to find the source location on the fault.

  13. Customer Credit Scoring Method Based on the SVDD Classification Model with Imbalanced Dataset

    NASA Astrophysics Data System (ADS)

    Tian, Bo; Nan, Lin; Zheng, Qin; Yang, Lei

    Customer credit scoring is a typical class of pattern classification problem with imbalanced dataset. A new customer credit scoring method based on the support vector domain description (SVDD) classification model was proposed in this paper. Main techniques of customer credit scoring were reviewed. The SVDD model with imbalanced dataset was analyzed and the predication method of customer credit scoring based on the SVDD model was proposed. Our experimental results confirm that our approach is effective in ranking and classifying customer credit.

  14. How Well Do Customers of Direct-to-Consumer Personal Genomic Testing Services Comprehend Genetic Test Results? Findings from the Impact of Personal Genomics Study

    PubMed Central

    Ostergren, Jenny E.; Gornick, Michele C.; Carere, Deanna Alexis; Kalia, Sarah S.; Uhlmann, Wendy R.; Ruffin, Mack T.; Mountain, Joanna L.; Green, Robert C.; Roberts, J. Scott

    2016-01-01

    Aim To assess customer comprehension of health-related personal genomic testing (PGT) results. Methods We presented sample reports of genetic results and examined responses to comprehension questions in 1,030 PGT customers (mean age: 46.7 years; 59.9% female; 79.0% college graduates; 14.9% non-White; 4.7% of Hispanic/Latino ethnicity). Sample reports presented a genetic risk for Alzheimer’s disease and type 2 diabetes, carrier screening summary results for >30 conditions, results for phenylketonuria and cystic fibrosis, and drug response results for a statin drug. Logistic regression was used to identify correlates of participant comprehension. Results Participants exhibited high overall comprehension (mean score: 79.1% correct). The highest comprehension (range: 81.1–97.4% correct) was observed in the statin drug response and carrier screening summary results, and lower comprehension (range: 63.6–74.8% correct) on specific carrier screening results. Higher levels of numeracy, genetic knowledge, and education were significantly associated with greater comprehension. Older age (≥ 60 years) was associated with lower comprehension scores. Conclusions Most customers accurately interpreted the health implications of PGT results; however, comprehension varied by demographic characteristics, numeracy and genetic knowledge, and types and format of the genetic information presented. Results suggest a need to tailor the presentation of PGT results by test type and customer characteristics. PMID:26087778

  15. Common standards for quantitative electrocardiography: goals and main results. CSE Working Party.

    PubMed

    Willems, J L; Arnaud, P; van Bemmel, J H; Degani, R; Macfarlane, P W; Zywietz, C

    1990-09-01

    Computer processing of electrocardiograms (ECGs) has over the last 15 years increased rapidly. Still, there are at present no standards for computer ECG interpretation. Different techniques are used not only for measurement and interpretation, but also for transmission and storage of data. In order to fill these gaps, a large international project, sponsored by the European Commission, was launched in 1980 to develop "Common Standards for Quantitative Electrocardiography (CSE)". The main objective of the first CSE study was to reduce the wide variation in wave measurements currently obtained by ECG computer programs. The second study was started in 1985 and aimed at the assessment and improvement of diagnostic classification of ECG interpretation programs. To this end reference libraries of well documented ECGs have been developed and comprehensive reviewing schemes devised for the visual and computer analysis of ECGs. This task was performed by a board of cardiologists in a Delphi review process, and by 9 VCG and 10 standard 12-lead programs developed by university research groups and by industry. A third action was started in June 1989 to harmonize acquisition, encoding, interchange and storing of digital ECG data. The action thus performed have become internationally recognized milestones for the standardization of quantitative electrocardiography. PMID:2233372

  16. Repeat Pass Aircraft Interferometry Results at Portage Lake, Maine and Innisfail, Australia

    NASA Technical Reports Server (NTRS)

    Hensley, Scott; Klein, Jeff; Rosen, Paul; Chapin, Elaine; Madsen, Soren; Webb, Frank

    1996-01-01

    The NASA/JPL AIRSAR/TOPSAR instruments have the capability of collecting fully polarimetric radar data at three wavelengths (C, L and P-Bands) and dual antenna interferometry at C-Band, and more recently L-Band. In order to understand frequency and baseline dependent scattering effects in vegetated regions repeat pass interferometry data was collected for two vegetated regions in 1993. Portage Lake, Maine is a primarily coniferous forested region with some clear cutting from logging activities in the region. The second site at Innisfail, Australia borders a tropical rain forest and is situated adjacent to some major clear cut regions and banana plantations. Preliminary analysis of repeat pass data collected in these areas shows that the smaller the wavelength the greater the temporal decorrelation between passes, the longer the wavelength the greater the penetration depth for some types of vegetation canopy, yet for some vegetation canopy types, in particular for a banana plantation there appears to be no frequency dependent penetration into the canopy.

  17. Repeat Pass Aircraft Interferometry Results at Portage Lake, Maine and Innisfail, Australia

    NASA Technical Reports Server (NTRS)

    Hensley, Scott; Klein, Jeff; Rosen, Paul; Chapin, Elaine; Madsen, Soren; Webb, Frank

    1996-01-01

    The NASA/JPL AIRSAR/TOPSAR instruments have the capability of collecting fully polarimetric radar data at three wavelengths (C, L, and P-bands) and dual antenna interferometry at C-band, and more recently, L-band. In order to understand frequency and baseline dependent scattering effects in vegetated regions, repeat pass interferometry data was collected for two vegetated regions in 1993. Portage Lake, Maine is a primarily coniferous forested region with some clear cutting from logging activities in the region. The second site at Innisfail, Australia borders a tropical rain forest and is situated adjacent to some major clear cut regions and banana plantations. Preliminary analysis of repeat pass data collected in these areas shows that the smaller the wavelength the greater the temporal decorrelation between passes, the longer the wavelength the greater the penetration depth for some types of vegetation canopy, yet for some vegetation canopy types, in particular for a banana plantation, there appears to be no frequency dependent penetration into the canopy.

  18. Observed galaxy number counts on the lightcone up to second order: I. Main result

    SciTech Connect

    Bertacca, Daniele; Maartens, Roy; Clarkson, Chris E-mail: roy.maartens@gmail.com

    2014-09-01

    We present the galaxy number overdensity up to second order in redshift space on cosmological scales for a concordance model. The result contains all general relativistic effects up to second order that arise from observing on the past light cone, including all redshift effects, lensing distortions from convergence and shear, and contributions from velocities, Sachs-Wolfe, integrated SW and time-delay terms. This result will be important for accurate calculation of the bias on estimates of non-Gaussianity and on precision parameter estimates, introduced by nonlinear projection effects.

  19. Main medical results of extended flights on space station Mir in 1986-1990

    NASA Astrophysics Data System (ADS)

    Grigoriev, A. I.; Bugrov, S. A.; Bogomolov, V. V.; Egorov, A. D.; Polyakov, V. V.; Tarasov, I. K.; Shulzhenko, E. B.

    During 1986-1990 seven prime spacecrews (16 cosmonauts) have flow on-board the Mir orbital complex. The longest space mission duration was 366 days. The principal objectives of the medical tasks were the maintenance of good health and performance of the spacecrews and conducting medical research programs which included study of the cardiovascular, motor, endocrine, blood, immune, and metabolic systems. Results obtained point to the ability of humans to readily adapt to a year-long stay in space and maintain good health and performance. Readaptation had a similar course as after other previous long-term space flights of up to 8 months in duration. Primary body system changes were not qualitatively different from findings after flights aboard the Salyut 6 and 7 space stations. In this case, during and after an 11-12 month flight, body system alterations were even less severe which was a result of adequate countermeasure use, their systematic and creative employment and maintenance of required environments to support life and work in space.

  20. The FARMING approach: main results and perspectives of the French FARMING groups.

    PubMed

    Jullien, T; Reales, N; Gallay, F; Lepicard, S

    2005-01-01

    The Chernobyl accident led to a long-term crisis that affected agriculture, food and living conditions in complex ways, and that modified the usual economical, political and social relations between public and private stakeholders at local, national and international level. The EC FARMING project aims to create a European stakeholder network to consider possible rehabilitation strategies for rural areas contaminated after a nuclear accident. The Institute of Patrimonial Strategies of the National Institute on Agronomy had responsibility for setting up the French stakeholder group. The objective was to develop favourable conditions and ways whereby stakeholders could deal with such a complex situation as a nuclear emergency and develop rehabilitation strategies. The results from the 3-year work programme on both strategic and technical aspects, showed an increasing commitment from the stakeholders that led to the building up of a common understanding of what a nuclear accident could be and how it could be dealt with. PMID:15922493

  1. Recent electron-cloud simulation results for the main damping rings of the NLC and TESLA linear colliders

    SciTech Connect

    Pivi, M.; Raubenheimer, T.O.; Furman, M.A.

    2003-05-01

    In the beam pipe of the Main Damping Ring (MDR) of the Next Linear Collider (NLC), ionization of residual gases and secondary emission give rise to an electron-cloud which stabilizes to equilibrium after few bunch trains. In this paper, we present recent computer simulation results for the main features of the electron cloud at the NLC and preliminary simulation results for the TESLA main damping rings, obtained with the code POSINST that has been developed at LBNL, and lately in collaboration with SLAC, over the past 7 years. Possible remedies to mitigate the effect are also discussed. We have recently included the possibility to simulate different magnetic field configurations in our code including solenoid, quadrupole, sextupole and wiggler.

  2. Test Results of the Modified Space Shuttle Main Engine at the Marshall Space Flight Center Technology Test Bed Facility

    NASA Technical Reports Server (NTRS)

    Cook, J.; Dumbacher, D.; Ise, M.; Singer, C.

    1990-01-01

    A modified space shuttle main engine (SSME), which primarily includes an enlarged throat main combustion chamber with the acoustic cavities removed and a main injector with the stability control baffles removed, was tested. This one-of-a-kind engine's design changes are being evaluated for potential incorporation in the shuttle flight program in the mid-1990's. Engine testing was initiated on September 15, 1988 and has accumulated 1,915 seconds and 19 starts. Testing is being conducted to characterize the engine system performance, combustion stability with the baffle-less injector, and both low pressure oxidizer turbopump (LPOTP) and high pressure oxidizer turbopump (HPOTP) for suction performance. These test results are summarized and compared with the SSME flight configuration data base. Testing of this new generation SSME is the first product from the technology test bed (TTB). Figure test plans for the TTB include the highly instrumented flight configuration SSME and advanced liquid propulsion technology items.

  3. Custom microcircuits

    NASA Technical Reports Server (NTRS)

    1991-01-01

    The goals of this program are to develop custom microcircuit technology, also known as Application Specific Integrated Circuit (ASIC) technology, for use in flight and ground programs. Supporting this effort are activities to investigate the effects of the space environment, and particularly ionizing radiation, on microcircuits and to develop a space qualification methodology. Another aspect of the program emphasizes innovative applications of custom microcircuit technology to image and signal processing and communications.

  4. Focusing on customer service.

    PubMed

    1996-01-01

    This booklet is devoted to a consideration of how good customer service in family planning programs can generate demand for products and services, bring customers back, and reduce costs. Customer service is defined as increasing client satisfaction through continuous concern for client preferences, staff accountability to clients, and respect for the rights of clients. Issues discussed include the introduction of a customer service approach and gaining staff commitment. The experience of PROSALUD in Bolivia in recruiting appropriate staff, supervising staff, soliciting client feedback, and marketing services is offered as an example of a successful customer service approach. The key customer service functions are described as 1) establishing a welcoming atmosphere, 2) streamlining client flow, 3) personalizing client services, and 4) organizing and providing clear information to clients. The role of the manager in developing procedures is explored, and the COPE (Client-Oriented Provider-Efficient) process is presented as a good way to begin to make improvements. Techniques in staff training in customer service include brainstorming, role playing, using case studies (examples of which are provided), and engaging in practice sessions. Training also leads to the development of effective customer service attitudes, and the differences between these and organizational/staff-focused attitudes are illustrated in a chart. The use of communication skills (asking open-ended questions, helping clients express their concerns, engaging in active listening, and handling difficult situations) is considered. Good recovery skills are important when things go wrong. Gathering and using client feedback is the next topic considered. This involves identifying, recording, and discussing customer service issues as well as taking action on these issues and evaluating the results. The booklet ends by providing a sample of customer service indicators, considering the maintenance of a

  5. MUNICIPAL WASTE COMBUSTION MULTIPOLLUTANT STUDY EMISSION TEST REPORT, MAINE ENERGY RECOVERY COMPANY, RE- FUSE DERIVED FUEL FACILITY, BIDDEFORD, MAINE - VOLUME I: SUMMARY OF RESULTS

    EPA Science Inventory

    The report gives results of an emission test of a new municipal solid waste combustor, in Biddeford, ME, that burns refuse-derived fuel and is equipped with a lime spray dryer fabric filter (SD/FF) emission control system. ontrol efficiency of the SD/FF emission control system wa...

  6. Delivering astounding customer service

    SciTech Connect

    Hedden, B.

    1995-05-01

    The elements needed to launch a successful quality customer service revolution are: vision and goals; inputs (time, money, and people); and systems. Flawlessly executed activities and behaviors result in quality, customer satisfaction, customer retention, profits, referrals, and growth. Feedback to keep your company on course is necessary. The revolution starts with the leader. Vision is what gets it started, and a sense of purpose is what keeps it going. Changing the organization`s culture requires an obsession, an almost fanatical devotion to exceeding customer expectations. If you don`t set the example and walk your talk, it won`t get off the ground. I can think of no better way to insure yourself a bright future than for you to make certain that each and every customer is extraordinarily satisfied.

  7. Hedging customers.

    PubMed

    Dhar, Ravi; Glazer, Rashi

    2003-05-01

    You are a marketing director with $5 million to invest in customer acquisition and retention. Which customers do you acquire, and which do you retain? Up to a point, the choice is obvious: Keep the consistent big spenders and lose the erratic small ones. But what about the erratic big spenders and the consistent small ones? It's often unclear whether you should acquire or retain them and at what cost. Businesses have begun dealing with unpredictable customer behavior by following the practices of sophisticated investors who own portfolios comprising dozens of stocks with different, indeed divergent, histories and prospects. Each portfolio is diversified so as to produce the investor's desired returns at the particular level of uncertainty he or she can tolerate. Customers, too, are assets--risky assets. As with stocks, the cost of acquiring them is supposed to reflect the cash-flow values they are likely to generate. The authors explain how to construct a portfolio based on the notion that a customer's risk-adjusted lifetime value depends on its anticipated effect on the riskiness of the group it is joining. They also show how this approach was used to identify the best prospects for Myron Corporation, a global leader in the personalized business-gift industry. The concept of risk-adjusted lifetime value has a transforming power: For companies that rely on it, product managers will be replaced by customer managers, and the current method of accounting for profit and loss--which is by product--will be replaced by one that determines each customer's P&L. Once adjusted for risk, those P&Ls will become the firm's key performance and operational metric. PMID:12747165

  8. Analytical results for 544 water samples collected in the Attean Quartz Monzonite in the vicinity of Jackman, Maine

    USGS Publications Warehouse

    Ficklin, W.H.; Nowlan, G.A.; Preston, D.J.

    1983-01-01

    Water samples were collected in the vicinity of Jackman, Maine as a part of the study of the relationship of dissolved constituents in water to the sediments subjacent to the water. Each sample was analyzed for specific conductance, alkalinity, acidity, pH, fluoride, chloride, sulfate, phosphate, nitrate, sodium, potassium, calcium, magnesium, and silica. Trace elements determined were copper, zinc, molybdenum, lead, iron, manganese, arsenic, cobalt, nickel, and strontium. The longitude and latitude of each sample location and a sample site map are included in the report as well as a table of the analytical results.

  9. Preliminary results of sequential extraction experiments for selenium on mine waste and stream sediments from Vermont, Maine, and New Zealand

    USGS Publications Warehouse

    Piatak, N.M.; Seal, R.R., II; Sanzolone, R.F.; Lamothe, P.J.; Brown, Z.A.

    2006-01-01

    We report the preliminary results of sequential partial dissolutions used to characterize the geochemical distribution of selenium in stream sediments, mine wastes, and flotation-mill tailings. In general, extraction schemes are designed to extract metals associated with operationally defined solid phases. Total Se concentrations and the mineralogy of the samples are also presented. Samples were obtained from the Elizabeth, Ely, and Pike Hill mines in Vermont, the Callahan mine in Maine, and the Martha mine in New Zealand. These data are presented here with minimal interpretation or discussion. Further analysis of the data will be presented elsewhere.

  10. Customer Loyalty and Customer Relationship Management

    NASA Astrophysics Data System (ADS)

    Zhang, Pengwei; Li, Min; Jiao, Xiaojing; Zhou, Ruijin

    The contemporary company attaches great importance to marketing relationship and customer relations is the core of this relationship. Further, customer satisfaction and loyalty is the core of the customer relationship management. Sometimes, high customer satisfaction causes low profit because enterprises do not realize that strengthening the loyalty of the aimed customer is the key of customer relationship management.

  11. Developing customer databases.

    PubMed

    Rao, S K; Shenbaga, S

    2000-01-01

    There is a growing consensus among pharmaceutical companies that more product and customer-specific approaches to marketing and selling a new drug can result in substantial increases in sales. Marketers and researchers taking a proactive micro-marketing approach to identifying, profiling, and communicating with target customers are likely to facilitate such approaches and outcomes. This article provides a working framework for creating customer databases that can be effectively mined to achieve a variety of such marketing and sales force objectives. PMID:11209474

  12. The Customer Service Experience.

    ERIC Educational Resources Information Center

    Bell, Chip R.

    2001-01-01

    Discusses ways to embed customer service learning and customer loyalty including making customers think, examining every aspect of customers' service encounters with staff, providing follow-up, making learning fun, and involving customers in your business. (JOW)

  13. Development of a custom-designed echo particle image velocimetry system for multi-component hemodynamic measurements: system characterization and initial experimental results

    NASA Astrophysics Data System (ADS)

    Liu, Lingli; Zheng, Hairong; Williams, Logan; Zhang, Fuxing; Wang, Rui; Hertzberg, Jean; Shandas, Robin

    2008-03-01

    We have recently developed an ultrasound-based velocimetry technique, termed echo particle image velocimetry (Echo PIV), to measure multi-component velocity vectors and local shear rates in arteries and opaque fluid flows by identifying and tracking flow tracers (ultrasound contrast microbubbles) within these flow fields. The original system was implemented on images obtained from a commercial echocardiography scanner. Although promising, this system was limited in spatial resolution and measurable velocity range. In this work, we propose standard rules for characterizing Echo PIV performance and report on a custom-designed Echo PIV system with increased spatial resolution and measurable velocity range. Then we employed this system for initial measurements on tube flows, rotating flows and in vitro carotid artery and abdominal aortic aneurysm (AAA) models to acquire the local velocity and shear rate distributions in these flow fields. The experimental results verified the accuracy of this technique and indicated the promise of the custom Echo PIV system in capturing complex flow fields non-invasively.

  14. Results of the 1986 NASA/FAA/DFVLR main rotor test entry in the German-Dutch wind tunnel (DNW)

    NASA Technical Reports Server (NTRS)

    Brooks, Thomas F.; Martin, Ruth M.

    1987-01-01

    An acoustics test of a 40%-scale MBB BO-105 helicopter main rotor was conducted in the Deutsch-Niederlandischer Windkanal (DNW). The research, directed by NASA Langley Research Center, concentrated on the generation and radiation of broadband noise and impulsive blade-vortex interaction (BVI) noise over ranges of pertinent rotor operational envelopes. Both the broadband and BVI experimental phases are reviewed, along with highlights of major technical results. For the broadband portion, significant advancement is the demonstration of the accuracy of prediction methods being developed for broadband self noise, due to boundary layer turbulence. Another key result is the discovery of rotor blade-wake interaction (BWI) as an important contributor to mid frequency noise. Also the DNW data are used to determine for full scale helicopters the relative importance of the different discrete and broadband noise sources. For the BVI test portion, a comprehensive data base documents the BVI impulsive noise character and directionality as functions of rotor flight conditions. The directional mapping of BVI noise emitted from the advancing side as well as the retreating side of the rotor constitutes a major advancement in the understanding of this dominant discrete mechanism.

  15. Component test results from the bearing life improvement program for the Space Shuttle Main Engine oxidizer turbopumps

    NASA Technical Reports Server (NTRS)

    Keba, John E.

    1992-01-01

    Interim results from a component test program to improve ball bearing life in the Space Shuttle Main Engine oxygen turbopumps are presented. Two specific bearing applications, using liquid oxygen as the bearing coolant, are addressed. The first, the thrust bearing of the low pressure pump, operates at relatively slow speed with predominantly axial load and little temperature rise in the bulk coolant. Testing has demonstrated a very significant reduction in bearing wear by increasing the bearing internal clearance. Heat generation data was obtained that indicates heavy, intermittent cage-to-ball contact occurs, providing a possible explanation for the observed wear. The second application is the turbine end bearings of the high pressure pump. These bearings operate at high speed and load with the possibility of significant coolant vaporization. Tests on production bearings and bearings having modified internal clearance and curvature yielded scattered but generally poor lives. A dramatic improvement was achieved by coating the standard cage with a thin film of fluorinated ethylene propylene and 15 percent molybdenum disulfide. Very promising results have also been obtained by replacing the standard balls with ones made of silicon nitride, especially in combination with the coated cage.

  16. Polarimetric survey of main-belt asteroids. II. Results for 58 B- and C-type objects

    NASA Astrophysics Data System (ADS)

    Gil-Hutton, R.; Cañada-Assandri, M.

    2012-03-01

    Aims: We present results of a polarimetric survey of main-belt asteroids at Complejo Astronómico el Leoncito (CASLEO), San Juan, Argentina. The aims of this survey are to increase the database of asteroid polarimetry, to estimate diversity in polarimetric properties of asteroids that belong to different taxonomic classes, and to search for objects that exhibit anomalous polarimetric properties. Methods: The data were obtained with the Torino and CASPROF polarimeters at the 2.15m telescope. The Torino polarimeter is an instrument that allows simultaneous measurement of polarization in five different bands, and the CASPROF polarimeter is a two-hole aperture polarimeter with rapid modulation. Results: The survey began in 2003, and up to 2009 data on a sample of more than 170 asteroids were obtained. In this paper the results for 58 B- and C-type objects are presented, most of them polarimetrically observed for the first time. Using these data we find phase-polarization curves and polarimetric parameters for these taxonomic classes. Based on observations carried out at the Complejo Astronómico El Leoncito, operated under agreement between the Consejo Nacional de Investigaciones Científicas y Técnicas de la República Argentina and the National Universities of La Plata, Córdoba, and San Juan.Tables 1 and 2 are available in electronic form at CDS via anonymous ftp to cdsarc.u-strasbg.fr (130.79.128.5) or via http://cdsarc.u-strasbg.fr/viz-bin/qcat?J/A+A/539/A115

  17. Polarimetric survey of main-belt asteroids. I. Results for fifty seven S-, L-, and K-type objects

    NASA Astrophysics Data System (ADS)

    Gil-Hutton, R.; Cañada-Assandri, M.

    2011-05-01

    Aims: We present the first results of a polarimetric survey of main-belt asteroids at Complejo Astronómico El Leoncito (Casleo), San Juan, Argentina. The aims of this survey are to increase the database of asteroid polarimetry, to estimate diversity in polarimetric properties of asteroids that belong to different taxonomic classes, and to search for objects that exhibit anomalous polarimetric properties, similar to those shown by the asteroid (234) Barbara. Methods: The data were obtained with the Torino and CASPROF polarimeters at the 2.15 m telescope. The Torino polarimeter is an instrument that allows the simultaneous measurement of polarization in five different bands, and the CASPROF polarimeter is a two-hole aperture polarimeter with rapid modulation. Results: The survey began in 2003, and up to 2009 data on a sample of more than 170 asteroids were obtained. In this paper the results of 57 S-, L-, and K-type objects are presented, most of them are being polarimetrically observed for the first time. Using these data we find phase-polarization curves and polarimetric parameters for these taxonomic classes. Furthermore, we also find two candidates, (397) Vienna and (458) Hercynia, that could have a phase-polarization curve with a large inversion angle. Based on observations carried out at the Complejo Astronómico El Leoncito, operated under agreement between the Consejo Nacional de Investigaciones Científicas y Técnicas de la República Argentina and the National Universities of La Plata, Córdoba, and San Juan.Tables 1 and 2 are only available in electronic form at the CDS via anonymous ftp to cdsarc.u-strasbg.fr (130.79.128.5) or via http://cdsarc.u-strasbg.fr/viz-bin/qcat?j/A+A/529/A86

  18. Polarimetric survey of main-belt asteroids. IV. New results from the first epoch of the CASLEO survey

    NASA Astrophysics Data System (ADS)

    Gil-Hutton, R.; Cellino, A.; Bendjoya, Ph.

    2014-09-01

    Aims: We present results of a polarimetric survey of main-belt asteroids at Complejo Astronómico El Leoncito (CASLEO), San Juan, Argentina. The aims of this survey are to increase the database of asteroid polarimetry, to estimate diversity in polarimetric properties of asteroids that belong to different taxonomic classes, and to search for objects that exhibit anomalous polarimetric properties. Methods: The data were obtained using the Torino and CASPROF polarimeters at the 2.15m telescope. The Torino polarimeter is an instrument that allows simultaneous measurement of polarization in five different bands, and the CASPROF polarimeter is a two-hole aperture polarimeter with rapid modulation. Results: The survey began in 1995, and until 2012 data on a large sample of asteroids were obtained. We here present and analyze the unpublished results for 129 asteroids of different taxonomic types, 56 which were polarimetrically observed for the first time. We find that the asteroids (402) Chloe and (729) Watsonia are Barbarians, and asteroid (269) Justitia shows a phase - polarization curve that seems to have a small inversion angle. Data obtained in UBVRI colors allow us to sketch an analysis of the wavelength dependence of the degree of linear polarization for 31 asteroids, in spite of some large error bars in some cases. Based on observations carried out at the Complejo Astronómico El Leoncito, operated under agreement between the Consejo Nacional de Investigaciones Científicas y Técnicas de la República Argentina and the National Universities of La Plata, Córdoba, and San Juan.Table 1 is only available at the CDS via anonymous ftp to http://cdsarc.u-strasbg.fr (ftp://130.79.128.5) or via http://cdsarc.u-strasbg.fr/viz-bin/qcat?J/A+A/569/A122

  19. The commissioning of the advanced radiographic capability laser system: experimental and modeling results at the main laser output

    NASA Astrophysics Data System (ADS)

    Di Nicola, J. M.; Yang, S. T.; Boley, C. D.; Crane, J. K.; Heebner, J. E.; Spinka, T. M.; Arnold, P.; Barty, C. P. J.; Bowers, M. W.; Budge, T. S.; Christensen, K.; Dawson, J. W.; Erbert, G.; Feigenbaum, E.; Guss, G.; Haefner, C.; Hermann, M. R.; Homoelle, D.; Jarboe, J. A.; Lawson, J. K.; Lowe-Webb, R.; McCandless, K.; McHale, B.; Pelz, L. J.; Pham, P. P.; Prantil, M. A.; Rehak, M. L.; Rever, M. A.; Rushford, M. C.; Sacks, R. A.; Shaw, M.; Smauley, D.; Smith, L. K.; Speck, R.; Tietbohl, G.; Wegner, P. J.; Widmayer, C.

    2015-02-01

    The National Ignition Facility (NIF) at Lawrence Livermore National Laboratory is the first of a kind megajoule-class laser with 192 beams capable of delivering over 1.8 MJ and 500TW of 351nm light [1], [2]. It has been commissioned and operated since 2009 to support a wide range of missions including the study of inertial confinement fusion, high energy density physics, material science, and laboratory astrophysics. In order to advance our understanding, and enable short-pulse multi-frame radiographic experiments of dense cores of cold material, the generation of very hard x-rays above 50 keV is necessary. X-rays with such characteristics can be efficiently generated with high intensity laser pulses above 1017 W/cm² [3]. The Advanced Radiographic Capability (ARC) [4] which is currently being commissioned on the NIF will provide eight, 1 ps to 50 ps, adjustable pulses with up to 1.7 kJ each to create x-ray point sources enabling dynamic, multi-frame x-ray backlighting. This paper will provide an overview of the ARC system and report on the laser performance tests conducted with a stretched-pulse up to the main laser output and their comparison with the results of our laser propagation codes.

  20. The customer has escaped.

    PubMed

    Nunes, Paul F; Cespedes, Frank V

    2003-11-01

    Every company makes choices about the channels it will use to go to market. Traditionally, the decision to sell through a discount superstore or a pricey boutique, for instance, was guided by customer demographics. A company would identify a target segment of buyers and go with the channel that could deliver them. It was a fair assumption that certain customer types were held captive by certain channels--if not from cradle to grave, then at least from initial consideration to purchase. The problem, the authors say, is that today's customers have become unfettered. As their channel options have proliferated, they've come to recognize that different channels serve their needs better at different points in the buying process. The result is "value poaching." For example, certain channels hope to use higher margin sales to cover the cost of providing expensive high-touch services. Potential customers use these channels to do research, then leap to a cheaper channel when it's time to buy. Customers now hunt for bargains more aggressively; they've become more sophisticated about how companies market to them; and they are better equipped with information and technology to make advantageous decisions. What does this mean for your go-to-market strategy? The authors urge companies to make a fundamental shift in mind-set toward designing for buyer behaviors, not customer segments. A company should design pathways across channels to help its customers get what they need at each stage of the buying process--through one channel or another. Customers are not mindful of channel boundaries--and you shouldn't be either. Instead, they are mindful of the value of individual components in your channels--and you should be, too. PMID:14619155

  1. Dissemination of well water arsenic results to homeowners in Central Maine: influences on mitigation behavior and continued risks for exposure.

    PubMed

    Flanagan, Sara V; Marvinney, Robert G; Johnston, Robert A; Yang, Qiang; Zheng, Yan

    2015-02-01

    Private wells in the United States are unregulated for drinking water standards and are the homeowner's responsibility to test and treat. Testing for water quality parameters such as arsenic (As) is a crucial first step for homeowners to take protective actions. This study seeks to identify key behavioral factors influencing homeowners' decisions to take action after receiving well As test results. A January 2013 survey of central Maine households (n=386, 73% response) who were notified 3-7 years earlier that their well water contained As above 10 μg/L found that 43% of households report installing As treatment systems. Another 30% report taking other mitigation actions such as drinking bottled water because of the As, but the remaining 27% of households did not act. Well water As level appears to be a motivation for mitigation: 31% of households with well water level between 10 and 50 μg/L did not act, compared to 11% of households with well water >50 μg/L. The belief that the untreated water is not safe to drink (risk) and that reducing drinking water As would increase home value (instrumental attitude) were identified as significant predictors of mitigating As. Mitigating As exposure is associated with less worry about the As level (affective attitude), possibly because those acting to reduce exposure feel less worried about As. Use of a treatment system specifically was significantly predicted by confidence that one can maintain a treatment system, even if there are additional costs (self-efficacy). An assessment of As treatment systems used by 68 of these households with well water As >10 μg/L followed up within August-November 2013 found that 15% of treatment units failed to produce water below As 10 μg/L, suggesting that there are continued risks for exposure even after the decision is made to treat. PMID:24726512

  2. Dissemination of well water arsenic results to homeowners in Central Maine: Influences on mitigation behavior and continued risks for exposure

    PubMed Central

    Flanagan, Sara V.; Marvinney, Robert G.; Johnston, Robert A.; Yang, Qiang; Zheng, Yan

    2014-01-01

    Private wells in the United States are unregulated for drinking water standards and are the homeowner’s responsibility to test and treat. Testing for water quality parameters such as arsenic (As) is a crucial first step for homeowners to take protective actions. This study seeks to identify key behavioral factors influencing homeowners’ decisions to take action after receiving well As test results. A January 2013 survey of central Maine households (n=386, 73% response) who were notified 3–7 years earlier that their well water contained As above 10 μg/L found that 43% of households report installing As treatment systems. Another 30% report taking other mitigation actions such as drinking bottled water because of the As, but the remaining 27% of households did not act. Well water As level appears to be a motivation for mitigation: 31% of households with well water level between 10 and 50 μg/L did not act, compared to 13% of households with well water > 50 μg/L. Belief that the untreated water is not safe to drink (risk) and that reducing drinking water As would increase home value (instrumental attitude) were identified as significant predictors of mitigating As. Mitigating As exposure is associated with less worry about the As level (affective attitude), possibly because those acting to reduce exposure feel less worried about As. Use of a treatment system specifically was significantly predicted by confidence that one can maintain a treatment system, even if there are additional costs (self-efficacy). An assessment of As treatment systems used by 68 of these households with well water As >10 μg/L followed up with in August-November 2013 found that 15% of treatment units failed to produce water below As 10 μg/L, suggesting there are continued risks for exposure even after the decision is made to treat. PMID:24726512

  3. Environmental aspects of hydraulic fracturing - Main results and recommendations from two studies on behalf of the German Environment Agency

    NASA Astrophysics Data System (ADS)

    Krischbaum, Bernd; Bertram, Andreas; Böttcher, Christian; Iyimen-Schwarz, Züleyha; Rechenberg, Jörg; Dannwolf, Uwe; Meiners, Georg

    2016-04-01

    The German Environment Agency (UBA) accompanies the debate on fracking for years. Two major reports on risks and environmental impacts regarding the exploration and exploitation of unconventional natural gas, in particular shale gas have been published. On the basis of these studies as well as on scientific evidence UBA considers ecological barriers as a sustainable means to minimize the risks to environment and human health. 1) Recent studies show that the contamination of shallow aquifers by rise of fluids through natural faults or artificially created fractures is extremely unlikely. However, activities on the surface and lack of wellbore integrity pose threats and substantial risks for the quality of shallow aquifers. 2) The need for thorough groundwater monitoring is fully accepted, yet its range and design is subject to discussion. 3) Formerly, analysis and mass balances of flowback and produced water have been insufficient, thus there is a lack of exact information on proportions of frac-fluids, flowback and formation water respectively, as well as data on possible reaction products. 4) Currently, neither on national nor on European level best reference techniques (BREF) for the treatment and disposal of flowback and produced water are available. 5) In addition, land consumption, emission of greenhouse gases, and induced seismicity are major issues. UBA recommends amongst others the implementation of an environmental impact assessment (EIA) for fracking activities, the prohibition of fracking in water protection areas as well as their catchments, and the disclosure of all frac-fluid chemicals within a national chemical registry. To achieve these objectives the German Environment Agency suggests a step-by-step approach. The paper will present the main results from the studies and the recommendations of the German Environment Agency regarding hydraulic fracturing for unconventional gas exploitation.

  4. THE MAGIC SIMULATION OF SURFACE WATER ACIDIFICATION AT, AND FIRST YEAR RESULTS FROM, BEAR BROOK WATERSHED MANIPULATION, MAINE, USA

    EPA Science Inventory

    The catchments of East and West Bear Brooks, Maine, USA, with similar stream chemistries and hydrographs, have been hydrologically and chemically monitored for 3.5 years. hese clear water streams are low in ANC (0-70 ueq litre-1), with variations caused by changing concentrations...

  5. Identification with the retail organization and customer-perceived employee similarity: effects on customer spending.

    PubMed

    Netemeyer, Richard G; Heilman, Carrie M; Maxham, James G

    2012-09-01

    Two constructs important to academicians and managers are the degree to which employees and customers identify with an organization, employee organizational identification (employee OI) and customer-company identification (customer identification), respectively. This research examines the effects of these identification constructs and the related construct of customer perceived similarity to employees on customer spending. Via a 1-year multilevel study of 12,047 customers and 1,464 store employees (sales associates) covering 212 stores of a specialty apparel retailer, our study contributes to the literature in 2 critical ways. First, we expand the theoretical network of employee OI and customer identification by examining the related construct of a customer's perceived similarity to store employees. We examine the incremental (not fully mediated) main and interaction effects of customer-perceived similarity to employees and employee OI on customer spending. Second, we examine the effect of customer identification on customer spending relative to the effect of customer satisfaction on customer spending. Thus, our study also contributes by demonstrating a potential complementary route to achieve customer spending (customer identification), a route that may be more readily affected by management than the efforts required for a sustained increase in customer satisfaction. Implications for academics and managers are offered. PMID:22663556

  6. The Customer Relationship Management in Terms of Business Practice in Slovakia

    NASA Astrophysics Data System (ADS)

    Urdziková, Jana; Jakábová, Martina; Saniuk, Sebastian

    2012-12-01

    The aim of the article is to present the results of the research on focus on the customer in relation to the use of customer relationship management in selected business subjects in Slovakia. The main goal of the research is the mapping of current state to ensure the principle of customer orientation and utilizing of CRM in organizations and industrial enterprises in Slovakia. This is the mapping of the current situation of that problem in practical conditions and determines potential opportunities for improvement.

  7. Customer Behavior Clustering Using SVM

    NASA Astrophysics Data System (ADS)

    Yang, Zhongying; Su, Xiaolong

    In order to supply better service for network customers, deeply analyzing customers' behavior is required. This paper extracts three features from customers' network behavior which is divided into different categories, such as browsing news, downloading shared resources and real-time communications etc. Support vector machine is used to perform clustering, thanks to its fast and valid executing, especially in the situation of small datasets. Using the analysis results, we can make our applications and services more personalized and easier to be used.

  8. The Socioeconomic Benefits Generated by 16 Community Colleges in Maryland. Executive Summary [and] Volume 1: Main Report [and] Volume 2: Detailed Results.

    ERIC Educational Resources Information Center

    Christophersen, Kjell A.; Robison, M. Henry

    This document contains an executive summary, main report, and detailed results by entry level of education, gender and ethnicity. The report examines the ways in which the State of Maryland economy benefits from the presence of the 16 community college districts in the state. Volume 1 is the Main Report, and Volume 2 includes detailed results. The…

  9. Observation of a thermally accessible triplet state resulting from rotation around a main-group π bond.

    PubMed

    Kostenko, Arseni; Tumanskii, Boris; Karni, Miriam; Inoue, Shigeyoshi; Ichinohe, Masaaki; Sekiguchi, Akira; Apeloig, Yitzhak

    2015-10-01

    We report the first direct spectroscopic observation by electron paramagnetic resonance (EPR) spectroscopy of a triplet diradical that is formed in a thermally induced rotation around a main-group π bond, that is, the SiSi double bond of tetrakis(di-tert-butylmethylsilyl)disilene (1). The highly twisted ground-state geometry of singlet 1 allows access to the perpendicular triplet diradical 2 at moderate temperatures of 350-410 K. DFT-calculated zero-field splitting (ZFS) parameters of 2 accurately reproduce the experimentally observed half-field transition. Experiment and theory suggest a thermal equilibrium between 1 and 2 with a very low singlet-triplet energy gap of only 7.3 kcal mol(-1) . PMID:26297814

  10. Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.

    PubMed

    Susskind, Alex M; Kacmar, K Michele; Borchgrevink, Carl P

    2003-02-01

    The authors proposed and tested a model describing the relationship between customer service providers' perceptions and attitudes toward their service-related duties and their customers' perceptions of satisfaction with their service experiences. Results indicated that the perception of having standards for service delivery in an organization is strongly related to line-level employees' perceptions of support from coworkers and supervisors. Perceived support from coworkers was significantly related to service providers' customer orientation, whereas perceived support from supervisors showed a weaker relationship to a customer orientation. Ultimately, service providers' customer orientation was strongly related to customers' satisfaction with service. Finally, a set of post hoc analyses indicated that coworker and supervisory support explained a greater proportion of incremental variance in the model than did perceived organizational support alone. PMID:12675405

  11. Customer-experienced rapid prototyping

    NASA Astrophysics Data System (ADS)

    Zhang, Lijuan; Zhang, Fu; Li, Anbo

    2008-12-01

    In order to describe accurately and comprehend quickly the perfect GIS requirements, this article will integrate the ideas of QFD (Quality Function Deployment) and UML (Unified Modeling Language), and analyze the deficiency of prototype development model, and will propose the idea of the Customer-Experienced Rapid Prototyping (CE-RP) and describe in detail the process and framework of the CE-RP, from the angle of the characteristics of Modern-GIS. The CE-RP is mainly composed of Customer Tool-Sets (CTS), Developer Tool-Sets (DTS) and Barrier-Free Semantic Interpreter (BF-SI) and performed by two roles of customer and developer. The main purpose of the CE-RP is to produce the unified and authorized requirements data models between customer and software developer.

  12. Custom controls

    NASA Astrophysics Data System (ADS)

    Butell, Bart

    1996-02-01

    Microsoft's Visual Basic (VB) and Borland's Delphi provide an extremely robust programming environment for delivering multimedia solutions for interactive kiosks, games and titles. Their object oriented use of standard and custom controls enable a user to build extremely powerful applications. A multipurpose, database enabled programming environment that can provide an event driven interface functions as a multimedia kernel. This kernel can provide a variety of authoring solutions (e.g. a timeline based model similar to Macromedia Director or a node authoring model similar to Icon Author). At the heart of the kernel is a set of low level multimedia components providing object oriented interfaces for graphics, audio, video and imaging. Data preparation tools (e.g., layout, palette and Sprite Editors) could be built to manage the media database. The flexible interface for VB allows the construction of an infinite number of user models. The proliferation of these models within a popular, easy to use environment will allow the vast developer segment of 'producer' types to bring their ideas to the market. This is the key to building exciting, content rich multimedia solutions. Microsoft's VB and Borland's Delphi environments combined with multimedia components enable these possibilities.

  13. Magnetic fields of chemically peculiar and related stars. 2. Main results of 2015 and near-future prospects

    NASA Astrophysics Data System (ADS)

    Romanyuk, I. I.

    2016-07-01

    We present an analytical survey of key publications concerned with the study of stellar magnetism published in 2015. We considered about 80 publications, the most significant from our point of view, presented brief reviews of them, and made generalizations. The paper considers: instruments, techniques of observations and analysis; large-scale magnetic fields of OBA stars on the Main Sequence (MS) (formation and evolution, field topology, search for new magnetic stars including the projects MiMeS, BOB, and BinaMIcS and observations with the Russian 6-m telescope, rotation and chemical abundance analysis of magnetic CP stars); magnetic fields, chemical abundance and variability of stars related to peculiar, primarily, active cool stars, solar-type stars and white dwarfs; multiple magnetic stars including interferometry data, exoplanets in a system of magnetic stars. We make a conclusion that the accuracy of magnetic field measurements has grown due to universal application of the multilinear method of observations especially with high-resolution spectropolarimeters. Usage of Zeeman-Doppler imaging technique (ZDI) when analyzing the obtained data allows us to confidently search and measure fields of complex topology of the order of 10 Gs. For the first time, a magnetic field has been detected for post-AGB stars and some other types of objects.

  14. Preliminary Results of Aerosol Chemical Composition Measurements in the Gulf of Maine with an Aerosol Mass Spectrometer

    NASA Astrophysics Data System (ADS)

    Middlebrook, A. M.; Canagaratna, M. R.; Worsnop, D. R.

    2002-12-01

    The New England Air Quality Study is a multi-institutional research project to improve understanding of the atmospheric processes that control the production and distribution of air pollutants in the New England region. During July-August, 2002 a large, collaborative, intensive period of atmospheric measurement and model comparisons took place. As part of this study, an Aerosol Mass Spectrometer (AMS) was deployed aboard the NOAA ship RONALD H. BROWN in the Gulf of Maine. The AMS measures semi-volatile components of aerosol particles with aerodynamic diameters between roughly 40 and 1500 nm. During this study, the AMS collected 2-minute averaged particle mass spectra as well as speciated organic, sulfate, and nitrate size distributions. Sodium chloride, sodium sulfate, and sodium nitrate components of the aerosol, which are relatively non-volatile at the AMS heater temperature, were not detected with the AMS. A wide variety of air masses were sampled during the intensive period, including clean marine, clean continental, and polluted continental air masses. In general, the volatile particle composition was mostly organic and sulfate with lesser amounts of nitrate. Furthermore, particle mass loadings typically peaked around 400-600 nm in aerodynamic diameter. Several events with high aerosol organic, sulfate, and/or nitrate mass loadings were observed and the atmospheric processes that cause them will be discussed.

  15. Custom uniform source system

    NASA Technical Reports Server (NTRS)

    Balcom, John L.

    1994-01-01

    The purpose and scope of this final report is to provide information on the Custom Uniform Source System (CSTM-USS-4000). The report includes documentation and summaries of the results for the work performed under the contract. The Annex contain laboratory test findings, photographs, and drawings of the sphere system.

  16. CONSTRAINING THE EXOZODIACAL LUMINOSITY FUNCTION OF MAIN-SEQUENCE STARS: COMPLETE RESULTS FROM THE KECK NULLER MID-INFRARED SURVEYS

    SciTech Connect

    Mennesson, B.; Serabyn, E.; Colavita, M. M.; Bryden, G.; Doré, O.; Traub, W.; Millan-Gabet, R.; Absil, O.; Wyatt, M.; Danchi, W.; Kuchner, M.; Stapelfeldt, K.; Defrère, D.; Hinz, P.; Ragland, S.; Scott, N.; Woillez, J.

    2014-12-20

    Forty-seven nearby main-sequence stars were surveyed with the Keck Interferometer mid-infrared Nulling instrument (KIN) between 2008 and 2011, searching for faint resolved emission from exozodiacal dust. Observations of a subset of the sample have already been reported, focusing essentially on stars with no previously known dust. Here we extend this previous analysis to the whole KIN sample, including 22 more stars with known near- and/or far-infrared excesses. In addition to an analysis similar to that of the first paper of this series, which was restricted to the 8-9 μm spectral region, we present measurements obtained in all 10 spectral channels covering the 8-13 μm instrumental bandwidth. Based on the 8-9 μm data alone, which provide the highest signal-to-noise measurements, only one star shows a large excess imputable to dust emission (η Crv), while four more show a significant (>3σ) excess: β Leo, β UMa, ζ Lep, and γ Oph. Overall, excesses detected by KIN are more frequent around A-type stars than later spectral types. A statistical analysis of the measurements further indicates that stars with known far-infrared (λ ≥ 70 μm) excesses have higher exozodiacal emission levels than stars with no previous indication of a cold outer disk. This statistical trend is observed regardless of spectral type and points to a dynamical connection between the inner (zodi-like) and outer (Kuiper-Belt-like) dust populations. The measured levels for such stars are clustering close to the KIN detection limit of a few hundred zodis and are indeed consistent with those expected from a population of dust that migrated in from the outer belt by Poynting-Robertson drag. Conversely, no significant mid-infrared excess is found around sources with previously reported near-infrared resolved excesses, which typically have levels of the order of 1% over the photospheric flux. If dust emission is really at play in these near-infrared detections, the absence of a strong mid

  17. Constraining the Exozodiacal Luminosity Function of Main-sequence Stars: Complete Results from the Keck Nuller Mid-infrared Surveys

    NASA Astrophysics Data System (ADS)

    Mennesson, B.; Millan-Gabet, R.; Serabyn, E.; Colavita, M. M.; Absil, O.; Bryden, G.; Wyatt, M.; Danchi, W.; Defrère, D.; Doré, O.; Hinz, P.; Kuchner, M.; Ragland, S.; Scott, N.; Stapelfeldt, K.; Traub, W.; Woillez, J.

    2014-12-01

    Forty-seven nearby main-sequence stars were surveyed with the Keck Interferometer mid-infrared Nulling instrument (KIN) between 2008 and 2011, searching for faint resolved emission from exozodiacal dust. Observations of a subset of the sample have already been reported, focusing essentially on stars with no previously known dust. Here we extend this previous analysis to the whole KIN sample, including 22 more stars with known near- and/or far-infrared excesses. In addition to an analysis similar to that of the first paper of this series, which was restricted to the 8-9 μm spectral region, we present measurements obtained in all 10 spectral channels covering the 8-13 μm instrumental bandwidth. Based on the 8-9 μm data alone, which provide the highest signal-to-noise measurements, only one star shows a large excess imputable to dust emission (η Crv), while four more show a significant (>3σ) excess: β Leo, β UMa, ζ Lep, and γ Oph. Overall, excesses detected by KIN are more frequent around A-type stars than later spectral types. A statistical analysis of the measurements further indicates that stars with known far-infrared (λ >= 70 μm) excesses have higher exozodiacal emission levels than stars with no previous indication of a cold outer disk. This statistical trend is observed regardless of spectral type and points to a dynamical connection between the inner (zodi-like) and outer (Kuiper-Belt-like) dust populations. The measured levels for such stars are clustering close to the KIN detection limit of a few hundred zodis and are indeed consistent with those expected from a population of dust that migrated in from the outer belt by Poynting-Robertson drag. Conversely, no significant mid-infrared excess is found around sources with previously reported near-infrared resolved excesses, which typically have levels of the order of 1% over the photospheric flux. If dust emission is really at play in these near-infrared detections, the absence of a strong mid

  18. Talking about Customer Service.

    ERIC Educational Resources Information Center

    Talley, Mary; Axelroth, Joan

    2001-01-01

    Discusses customer service in information centers and how to define it. Topics include the effects of competition, that give customers more choices; defining customers, and defining services; communications; physical environment; change, in customers and in technology; measuring customer service; and evaluating policies and procedures. (LRW)

  19. Magnetic fields of chemically peculiar and related stars. I. Main results of 2014 and near-future prospects

    NASA Astrophysics Data System (ADS)

    Romanyuk, I. I.

    2015-04-01

    We make a critical analysis of the results of studies of magnetic fields in chemically peculiar and related stars, published mostly in 2014. Methodological matters are discussed, and research results are analyzed. Most of the measurements of magnetic fields were obtained with well-known instruments. In 2014 a large observational project MiMeS was accomplished, the observations of more than 500 objects were performed, magnetic fields were found in 35 of them. Twenty new magnetic stars have been detected from the observations with the SAORAS 6-m telescope. Regular measurements of magnetic fields with an accuracy of units of gauss are conducted on a number of telescopes using the HARPS, ESPaDOnS, and NARVAL spectropolarimeters. The fields of complex topology have been studied, magnetic maps have been built, a connection with the distribution of anomalies of chemical composition has been found. The debate about the existence of a magnetic field of about 1 G in Vega and some other objects is ongoing. Apparently, the absence of a large-scale magnetic field greater than tens of gauss in the mercury-manganese and Am stars is confirmed. First CP stars were detected outside the Galaxy, in the Large Magellanic Cloud. Observations of magnetic fields in solar-type stars are continued, a strong correlation between the field strength and the degree of chromospheric activity was discovered.

  20. Complementary Treatment of the Common Cold and Flu with Medicinal Plants – Results from Two Samples of Pharmacy Customers in Estonia

    PubMed Central

    Raal, Ain; Volmer, Daisy; Sõukand, Renata; Hratkevitš, Sofia; Kalle, Raivo

    2013-01-01

    The aim of the current survey was to investigate the complementary self-treatment of the common cold and flu with medicinal plants among pharmacy customers in Estonia. A multiple-choice questionnaire listing 10 plants and posing questions on the perceived characteristics of cold and flu, the effectiveness of plants, help-seeking behaviour, self-treatment and sources of information, was distributed to a sample of participants in two medium size pharmacies. The participants were pharmacy customers: 150 in Tallinn (mostly Russian speaking) and 150 in Kuressaare (mostly Estonian speaking). The mean number of plants used by participants was 4.1. Of the respondents, 69% self-treated the common cold and flu and 28% consulted with a general practitioner. In general, medicinal plants were considered effective in the treatment of the above-mentioned illnesses and 56% of the respondents had used exclusively medicinal plants or their combination with OTC medicines and other means of folk medicine for treatment. The use of medicinal plants increased with age and was more frequent among female than male respondents. Among Estonian-speaking customers lime flowers, blackcurrant and camomile were more frequently used, and among Russian speaking customers raspberry and lemon fruits. Regardless of some statistically significant differences in preferred species among different age, education, sex and nationality groups, the general attitude towards medicinal plants for self-treatment of the common cold and flu in Estonia was very favourable. PMID:23484045

  1. Main rotor free wake geometry effects on blade air loads and response for helicopters in steady maneuvers. Volume 1: Theoretical formulation and analysis of results

    NASA Technical Reports Server (NTRS)

    Sadler, S. G.

    1972-01-01

    A mathematical model and computer program were implemented to study the main rotor free wake geometry effects on helicopter rotor blade air loads and response in steady maneuvers. The theoretical formulation and analysis of results are presented.

  2. Main results of biological experiments on Russian orbital stations and its contribution in future life support system

    NASA Astrophysics Data System (ADS)

    Nechitailo, Galina S.

    Biological experiments in a field of space biology have been started before the first satellite flight. These experiments were devoted to an estimation of space radiation factors on living organisms and carried out in mountains. The systematic biological experiments in space have been started in 1971 with orbital station Salyut. In total more than 1000 experiments have been installed in space flights: fundamental investigations (panspermia theory, gravity biology, complex factors of space environment on biological objects) and applications focused on future biological life support systems. The investigations were directed to some tasks: influence of complex factors of space flight on living organisms at different stages of the evolution scale; investigations of proteins and DNA, cell, tissue, organism and assembled organisms under space flight factors with separation of individual factors, for example, microgravity and space radiation. The aim was to understand the organism reactions on different levels, to get complete ontogenesis cycle in space flight and to find adaption ability of organisms to extreme factors of the space flight. In course of investigations, the unique experimental equipment for orbital biological experiments has been designed; new methods for organism protection against the negative factors of space flight were found; developed new biotechnological products and processes; developed recommendations for space station interior with biological objects for psychological comfort of crew. The results showed a possibility and ways to include different organisms into biotechnological life support systems for future space stations and interplanet spaceships.

  3. The main results of the long-term measurements of the neutral atmosphere parameters by the artificial periodic irregularities techniques

    NASA Astrophysics Data System (ADS)

    Tolmacheva, Ariadna V.; Bakhmetieva, Nataliya V.; Grigoriev, Gennady I.; Kalinina, Elena E.

    2015-09-01

    The results of the atmospheric parameter determination by the method of artificial periodic irregularities (the API techniques) at the E-region heights obtained during many years of the observation are presented. The features of the obtaining data, their processing and the determination of the atmospheric parameters are given in details. A lot of information about dynamical phenomena in the lower thermosphere has been obtained. There are often height profiles of the atmospheric parameters with the wave-like variations and with the vertical scale of about 4-6 km. The temporal variations of the atmospheric parameters take place with the periods from 15 min to some hours. Such variations could be caused by the passage of the internal gravity waves (IGWs) and the tide waves. The temperature minima were observed as 100-140 K above 100 km in the equinoctial periods. The instability growth is also observed in the number of cases. The dependence of the neutral temperature and the density on solar and geomagnetic activity is not found.

  4. Stroke prevention and atrial fibrillation: reasons leading to an inappropriate management. Main results of the SAFE II study

    PubMed Central

    Deplanque, Dominique; Leys, Didier; Parnetti, Lucilla; Schmidt, Reinhold; Ferro, Jose; De Reuck, Jacques; Mas, Jean-Louis; Gallai, Virgilio

    2004-01-01

    Aims The aim of the Stroke and Atrial Fibrillation Ensemble (SAFE) II study was to identify the reasons underlying the under-utilization of oral anticoagulation (OAC) in patients with nonvalvular atrial fibrillation (NVAF). Methods We investigated from all available sources the reasons why patients hospitalized for a stroke, who had a previously known NVAF, were not receiving OAC beforehand. We interviewed general practitioners (GPs) and cardiologists with a structured questionnaire, to identify the reasons for their therapeutic choice. Results Of 370 patients, 257 were theoretically eligible for OAC according to guidelines and the presence of contra-indications, but only 82 (22.2%) of them had actually received OAC before. We found that factors independently associated with the prescription of OAC were being followed-up by a cardiologist and having a younger GP. The leading reason evoked by GPs or cardiologists to explain why patients were not treated with OAC was the presence of a ‘potential contra-indication’, which was often inappropriate, followed by ‘there was no indication’, ‘low compliance’ and ‘fear of bleeding’. Conclusions An important reason for not prescribing OAC was the lack of knowledge about trials and guidelines. Medical education about OAC in NVAF should therefore be improved. PMID:15151526

  5. The Socioeconomic Benefits Generated by 14 Community College Districts in Oklahoma. Executive Summary [and] Volume 1: Main Report [and] Volume 2: Detailed Results.

    ERIC Educational Resources Information Center

    Christophersen, Kjell A.; Robison, M. Henry

    This document contains and executive summary, main report, and detailed results by entry level of education, gender and ethnicity. The parts of this document examine the ways in which the State of Oklahoma economy benefits from the presence of the 14 community college districts in the state. The colleges serve an unduplicated headcount of 106,201…

  6. Custom psychosurgery

    PubMed Central

    Turner, Eric

    1973-01-01

    It seems fundamentally improbable that different mental symptoms and personality disorders should be relieved by one single form of operation on the brain. The present paper describes five operations which can be performed with benefit to different types of psychiatric abnormality; namely, unilateral temporal lobectomy, unilateral or bilateral temporal lobotomy, inferior quadrant pre-frontal leucotomy, paramedian frontal leucotomy and posterior cingulectomy. The symptoms that represent an indication for these various operations and the results of the operations on the symptom complexes are described. The proposition is put forward that only operations suitable for the precise psychiatric diagnosis should be used. A new form of analysis of sphenoidal lead examinations is described which is of primary importance in conjunction with psychiatric examination in deciding which operation a particular patient would or would not benefit from. A concept of diencephalic instability is introduced in connection with this EEG analysis to supplement the usual concept of centrencephalic epilepsy. Diencephalic instability as defined here seems to respond specifically to paramedian lobotomy, provided of course the clinical condition justifies such a step. ImagesFig. 1Fig. 2Fig. 3Fig. 4Fig. 5Fig. 6Fig. 7 PMID:4806267

  7. CERTS customer adoption model

    SciTech Connect

    Rubio, F. Javier; Siddiqui, Afzal S.; Marnay, Chris; Hamachi,Kristina S.

    2000-03-01

    This effort represents a contribution to the wider distributed energy resources (DER) research of the Consortium for Electric Reliability Technology Solutions (CERTS, http://certs.lbl.gov) that is intended to attack and, hopefully, resolve the technical barriers to DER adoption, particularly those that are unlikely to be of high priority to individual equipment vendors. The longer term goal of the Berkeley Lab effort is to guide the wider technical research towards the key technical problems by forecasting some likely patterns of DER adoption. In sharp contrast to traditional electricity utility planning, this work takes a customer-centric approach and focuses on DER adoption decision making at, what we currently think of as, the customer level. This study reports on Berkeley Lab's second year effort (completed in Federal fiscal year 2000, FY00) of a project aimed to anticipate patterns of customer adoption of distributed energy resources (DER). Marnay, et al., 2000 describes the earlier FY99 Berkeley Lab work. The results presented herein are not intended to represent definitive economic analyses of possible DER projects by any means. The paucity of data available and the importance of excluded factors, such as environmental implications, are simply too important to make such an analysis possible at this time. Rather, the work presented represents a demonstration of the current model and an indicator of the potential to conduct more relevant studies in the future.

  8. MAINE POPULATION

    EPA Science Inventory

    MEPOP250 depicts Maine's 1950-1990 population data by town or Census in unorganized territories. Populations were compiled from US Census Bureau data where available or from Maine Municipal Information (mainly for older records). Unorganized towns with very low or zero pop...

  9. Discussion series on PURPA related topics: information to customers

    SciTech Connect

    Sturgeon, J I

    1980-08-01

    This volume relates primarily to Time-of-Day rates standard, PURPA IB(d)3, and deals with the content and methods of providing rate and conservation information to customers when Time-of-Day rates are used. Information to customers in the Demonstration and Pilot Projects fell mainly into four categories: administrative communications; explanations of new rate structures; information and advice on load management; and facts, recommendations and encouragements about energy conservation and end-use improvement. Administrative communications were about such matters as the existence of Projects, their funding, their periods of performance, the selection of their test customers, conditions of participation, procedural changes during the tests, and the time and conditions of ending the tests. These communications were important to good customer cooperation. All Demonstration Projects devoted considerable effort to the crucial task of clearly explaining the rationale of Time-of-Use (TOU) pricing and the test rate structures. The Projects then presented the concept of TOU pricing as a means of (a) fairly charging customers the true cost of their electricity and (b) rewarding them for shifting consumption to times when costs are less. For the most part, Demonstration Projects gave specific information on the individual customer's own rate structure and none on any others that were under test. The information was presented in face-to-face interviews, group presentations, television, radio, and print media, and traveling exhibits. The results are evaluated. (LCL)

  10. Employee customer orientation in manufacturing organizations: joint influences of customer proximity and the senior leadership team.

    PubMed

    Liao, Hui; Subramony, Mahesh

    2008-03-01

    Pursuing a customer-focused strategy in manufacturing organizations requires employees across functions to embrace the importance of understanding customer needs and to align their everyday efforts with the goal of satisfying and retaining customers. Little prior research has examined what factors influence employee customer orientation in manufacturing settings. Drawing on the attraction-selection-attrition model, upper-echelons theory, and contingency theories of leadership, this study investigated the joint influences of functional roles' proximity to external customers and the senior leadership team's customer orientation on employee customer orientation. Hierarchical linear modeling results based on data obtained from 4,299 employees and 403 senior leaders from 42 facilities of a global manufacturer operating in 16 countries revealed that employees occupying customer-contact roles had the highest level of customer orientation, followed by employees occupying production roles, and then by those in support roles. In addition, there was a positive relationship between the senior leadership team's customer orientation and employee customer orientation for all 3 functional roles. The positive relationship between the senior leadership team and employee customer orientation was the strongest for employees in support roles, suggesting that lower levels of proximity to external customers may create a greater need for leadership in developing employees' customer-oriented attitudes. PMID:18361634

  11. MAINE AQUIFERS

    EPA Science Inventory

    AQFRS24 contains polygons of significant aquifers in Maine (glacial deposits that are a significant ground water resource) mapped at a scale 1:24,000. This statewide coverage was derived from aquifer boundaries delineated and digitized by the Maine Geological Survey from data com...

  12. Radioastron: Main results of the implementation of the early science program in studies of astronomical objects in the universe with ultra-high angular resolution

    NASA Astrophysics Data System (ADS)

    Kardashev, N. S.; Alakoz, A. V.; Kovalev, Y. Y.; Popov, M. V.; Sobolev, A. M.; Sokolovsky, K. V.

    2015-12-01

    The paper presents the main results of the implementation of the Radioastron Early Science Program. Interferometric responses (fringes) were obtained for all types of studied radio sources (quasars, pulsars and cosmic masers) and in all ranges of wavelengths (from meter to centimeter range) with large spaceground baselines. Such measurements have provided a record angular resolution, in some cases reaching several tens of microseconds of arc. This brings unique scientific results concerning the nature of the processes occurring in the vicinity of the supermassive black holes, the structure of the interstellar plasma inhomogeneities and dynamics of compact objects in star-forming regions.

  13. Customer service drives pipelines` reorganization

    SciTech Connect

    Share, J.

    1997-06-01

    The concept behind formation of Enron Transportation and Storage tells plenty about this new gas industry. When executives at the Enron Gas Pipeline Group considered plans last year to streamline operations by merging the support functions of Transwestern Pipeline and their other wholly owned pipeline company, Northern Natural Gas, seamless customer service was foremost on their agenda. Instead of worrying about whether employees would favor one pipeline over the other, perhaps to the detriment of customers, they simply created a new organization that everyone would swear the same allegiance to. The 17,000-mile, 4.1 Bcf/d Northern system serves the upper Midwest market and two major expansion projects were completed there last year. Transwestern is a 2,700-mile system with an eastward capacity of 1 Bcf/d and westward of 1.5 Bcf/, that traditionally served California markets. It also ties into Texas intrastate markets and, thanks to expansion of the San Juan lateral, to southern Rocky Mountain supplies. Although Enron Corp. continues to position itself as a full-service energy company, the Gas Pipeline Group continues to fuel much of corporate`s net income, which was $584 million last year. With ET and S comprising a significant portion of GPG`s income, it was vital that the merger of Northern`s 950 employees with Transwestern`s 250 indeed be a seamless one. It was not easy either psychologically or geographically with main offices in Omaha, NE and Houston as well as operations centers in Minneapolis, MN; Amarillo, TX; W. Des Moines, IA; and Albuquerque, NM. But the results have been gratifying, according to William R. Cordes, President of ET and S and Nancy L. Gardner, Executive Vice President of Strategic Initiatives.

  14. A customer satisfaction model for a utility service industry

    NASA Astrophysics Data System (ADS)

    Jamil, Jastini Mohd; Nawawi, Mohd Kamal Mohd; Ramli, Razamin

    2016-08-01

    This paper explores the effect of Image, Customer Expectation, Perceived Quality and Perceived Value on Customer Satisfaction, and to investigate the effect of Image and Customer Satisfaction on Customer Loyalty of mobile phone provider in Malaysia. The result of this research is based on data gathered online from international students in one of the public university in Malaysia. Partial Least Squares Structural Equation Modeling (PLS-SEM) has been used to analyze the data that have been collected from the international students' perceptions. The results found that Image and Perceived Quality have significant impact on Customer Satisfaction. Image and Customer Satisfaction ware also found to have significantly related to Customer Loyalty. However, no significant impact has been found between Customer Expectation with Customer Satisfaction, Perceived Value with Customer Satisfaction, and Customer Expectation with Perceived Value. We hope that the findings may assist the mobile phone provider in production and promotion of their services.

  15. Aircraft simultaneous measurements of NO2, total peroxy nitrate, total alkyl nitrate, and HNO3: observations and main results from UK, Boreal forest and Central Italy

    NASA Astrophysics Data System (ADS)

    Di Carlo, Piero; Aruffo, Eleonora; Busilacchio, Marcella; Giammaria, Franco; Dari-Salisburgo, Cesare; Biancofiore, Fabio; Visconti, Guido; Lee, James; Moller, Sarah; Reeves, Claire C.; Bauguitte, Stephane; Forster, Grant; Jones, Roderic; Ouyang, Bin; Palmer, Paul I.; Parrington, Mark; McQuaid, Jim; Krejci, Radek

    2013-04-01

    A four-channel thermal dissociation laser induced fluorescence (TD-LIF) instrument for simultaneous measurements of nitrogen dioxide (NO2), total peroxy nitrate, total alkyl nitrate and nitric acid, was installed three years ago on the UK Facility for Airborne Atmospheric Measurements (FAAM) BAe 146-301 atmospheric research aircraft. Since summer 2010 the TD-LIF has successfully flown in five field campaigns: RONOCO I (summer 2010, UK), SeptEx (summer 2010, UK), RONOCO II (winter 2011, UK), BORTAS (summer 2012, Canada) and SONATA (summer 2012, Italy). In this presentation will be show the main characteristics of the TD-LIF and the observations collected during the five campaigns above. The main results achieved in each campaign will be reported and emphasis will be given to the role of NOx, total peroxy and total alkyl nitrates in the different environments observed to date.

  16. Defining the customer`s buying parameters

    SciTech Connect

    Roth, B.

    1997-03-01

    Many customers are already implementing processes to select suppliers in anticipation of full customer choice, establishing price and risk parameters. Customers are also recognizing that transitional steps on the way to full competition, including such options as buy-through and real-time pricing, can lower costs at reasonable risk. Retail competition is transforming the US electricity market at a dazzling pace, promising major customers greater choices and better prices--and a lot of new headaches. Even though regulators have not yet put retail access into general practice, many customers are working diligently to make sure they are properly prepared to deal with the additional issues and complexities being created by electricity`s new world order. By the time retail competition is officially unleashed, many national buyers of electricity will have: (1) specified their service criteria (contract terms and conditions), (2) defined their price risk tolerances, (3) structured their purchasing organization/process, and (4) chosen their national/regional suppliers.

  17. The case for customer loyalty.

    PubMed

    Sturm, Arthur C

    2004-09-01

    How does customer loyalty grow? Through good customer experiences. Yet some organizations seem to genuinely fail to understand that they can keep or lose a customer in the proverbial blink of an eye. And in this era of increasing customer demands across all industries, it's important that healthcare financial managers understand the correlation between customer loyalty and customer experience. PMID:15460948

  18. MAINE HYDROGRAPHY

    EPA Science Inventory

    Hydronet_me24 and Hydropoly_me24 depict Maine's hydrography data, based on 8-digit hydrological unit codes (HUC's) at the 1:24,000 scale. Some New Hampshire and New Brunswick hydrography data are also included. The NHD hydrography data was compiled from previous ArcIn...

  19. MAINE WOODLOTS

    EPA Science Inventory

    MEOWN250 describes industrial, non-industrial, and public woodlot ownership in Maine at 1:250,000 scale. Industrial owners are those having at least one primary wood processing facility. Non-industrial owners are those with no primary wood processing facility. Public ownership...

  20. Maine Ingredients

    ERIC Educational Resources Information Center

    Waters, John K.

    2009-01-01

    This article features Maine Learning Technology Initiative (MLTI), the nation's first-ever statewide 1-to-1 laptop program which marks its seventh birthday by expanding into high schools, providing an occasion to celebrate--and to examine the components of its success. The plan to put laptops into the hands of every teacher and student in grades 7…

  1. Understanding customer experience.

    PubMed

    Meyer, Christopher; Schwager, Andre

    2007-02-01

    Anyone who has signed up for cell phone service, attempted to claim a rebate, or navigated a call center has probably suffered from a company's apparent indifference to what should be its first concern: the customer experiences that culminate in either satisfaction or disappointment and defection. Customer experience is the subjective response customers have to direct or indirect contact with a company. It encompasses every aspect of an offering: customer care, advertising, packaging, features, ease of use, reliability. Customer experience is shaped by customers' expectations, which largely reflect previous experiences. Few CEOs would argue against the significance of customer experience or against measuring and analyzing it. But many don't appreciate how those activities differ from CRM or just how illuminating the data can be. For instance, the majority of the companies in a recent survey believed they have been providing "superior" experiences to customers, but most customers disagreed. The authors describe a customer experience management (CEM) process that involves three kinds of monitoring: past patterns (evaluating completed transactions), present patterns (tracking current relationships), and potential patterns (conducting inquiries in the hope of unveiling future opportunities). Data are collected at or about touch points through such methods as surveys, interviews, focus groups, and online forums. Companies need to involve every function in the effort, not just a single customer-facing group. The authors go on to illustrate how a cross-functional CEM system is created. With such a system, companies can discover which customers are prospects for growth and which require immediate intervention. PMID:17345685

  2. Customer service revisited.

    PubMed

    Levin, R P

    2001-03-01

    Customer service requires a system, which includes, but is not limited to having pleasant staff members. It requires a systemized approach to every patient every day. The steps of customer service are as integral to the success of the practice as are those of scheduling and case presentation. Customer service is a unique opportunity to differentiate a practice, justify the value for fees, and satisfy almost every patient. PMID:11913255

  3. Applying statistics to improve internal customer satisfaction

    SciTech Connect

    Caplinger, W.H.

    1986-06-01

    Westinghouse Electric Corporation (WEC) is in the midst of an intense Quality Improvement Program (QIP). WHC operates the Hanford Engineering Development Laboratory (HEDL) for the Department of Energy (DOE) which is our one external ''customer''. During 1984 WHC developed a Seven Point QIP. One of these points was ''Customer Satisfaction through Excellence''. Besides recognizing the importance of the external customer, DOE, a concept of ''internal customer'' was developed. We wished to identify our internal customer, to measure and to improve his satisfaction. A pilot program of seven groups from across the laboratory activities launched the effort. All seven group managers experienced the Deming Videotapes or Seminar. An analysis of the Deming method for this application led to a 15-step plan. The plan began with identification of customer(s) and product(s) and reached steady-state with iterative improving control charts. Each group proceeded at its own pace and progress was reported monthly. The results varied. The group with a single product and several customers achieved the greatest success. They went on to use statistical process control methods. The group with a single customer and several products also achieved considerable improvement. The successes achieved by the support groups, where a wide range of products were provided to a wide range of customers, were in areas selected specifically for investigation.

  4. Comparison of Aberrations After Standard and Customized Refractive Surgery

    NASA Astrophysics Data System (ADS)

    Fang, L.; He, X.; Wang, Y.

    2013-09-01

    To detect possible differences in residual wavefront aberrations between standard and customized laser refractive surgery based onmathematical modeling, the residual optical aberrations after conventional and customized laser refractive surgery were compared accordingto the ablation profile with transition zone. The results indicated that ablation profile has a significant impact on the residual aberrations.The amount of residual aberrations for conventional correction is higher than that for customized correction. Additionally, the residualaberrations for high myopia eyes are markedly larger than those for moderate myopia eyes. For a 5 mm pupil, the main residual aberrationterm is coma and yet it is spherical aberration for a 7 mm pupil. When the pupil diameter is the same as optical zone or greater, themagnitudes of residual aberrations is obviously larger than that for a smaller pupil. In addition, the magnitudes of the residual fifth orsixth order aberrations are relatively large, especially secondary coma in a 6 mm pupil and secondary spherical aberration in a 7 mm pupil.Therefore, the customized ablation profile may be superior to the conventional correction even though the transition zone and treatmentdecentration are taken into account. However, the customized ablation profile will still induce significant amount of residual aberrations.

  5. Manage customer-centric innovation--systematically.

    PubMed

    Selden, Larry; MacMillan, Ian C

    2006-04-01

    No matter how hard companies try, their approaches to innovation often don't grow the top line in the sustained, profitable way investors expect. For many companies, there's a huge difference between what's in their business plans and the market's expectations for growth (as reflected in firms' share prices, market capitalizations, and P/E ratios). This growth gap springs from the fact that companies are pouring money into their insular R&D labs instead of working to understand what the customer wants and using that understanding to drive innovation. As a result, even companies that spend the most on R&D remain starved for both customer innovation and market-capitalization growth. In this article, the authors spell out a systematic approach to innovation that continuously fuels sustained, profitable growth. They call this approach customer-centric innovation, or CCI. At the heart of CCI is a rigorous customer R&D process that helps companies to continually improve their understanding of who their customers are and what they need. By so doing, they consistently create or improve their customer value proposition. Customer R&D also focuses on better ways of communicating value propositions and delivering the complete experience to real customers. Since so much of the learning about customers and so much of the experimentation with different segmentations, value propositions, and delivery mechanisms involve the people who regularly deal with customers, it is absolutely essential for frontline employees to be at the center of the CCI process. Simply put, customer R&D propels the innovation effort away from headquarters and the traditional R&D lab out to those closest to the customer. Using the example of the luggage manufacturer Tumi, the authors provide a step-by-step approach for achieving true customer-centric innovation. PMID:16579418

  6. Dosimetric support of the International Programme on the Health Effects of the Chernobyl Accident (IPHECA) pilot project: main results and problems.

    PubMed

    Likhtarev, I A; Kovgan, L N; Repin, V S; Los', I P; Chumak, V V; Novak, D N; Sobolev, B G; Kairo, I A; Chepurnoy, N I; Perevosnikov, O N; Litvinets, L A

    1996-01-01

    The problem of post-Chernobyl dosimetry is unique in its complexity in the history of radiation medicine and radiation protection. This is because the early experience of mass exposure of people (bombing of Hiroshima and Nagasaki, Windscale and South-Ural accidents, exposure of inhabitants of Nevada in the United States of America, the Semipalatinsk area in the former USSR, the Marshall Islands, and the Goiånia accident in Brazil, and others) differed both in the much simpler structure of the irradiation source and in the number and characteristics of exposed persons. It is obvious that post-Chernobyl dosimetry, both as an independent problem, and as a tool for epidemiological studies, requires significant expertise and economic and technical expenditures. Extensive and deep research has been carried out in Ukraine for the past 10 years. This article reviews the main results of these studies. PMID:8896257

  7. Luminescence dating of river terrace formation - methodological challenges and complexity of result interpretation: a case study from the headwaters of the River Main, Germany

    NASA Astrophysics Data System (ADS)

    Kolb, Thomas; Fuchs, Markus; Zöller, Ludwig

    2015-04-01

    River terraces are widespread geomorphic features of Quaternary landscapes. Besides tectonics, their formation is predominantly controlled by climatic conditions. Changes in either conditions cause changes in fluvial discharge and sediment load. Therefore, fluvial terraces are widely used as important non-continuous sedimentary archives for paleotectonic and paleoenvironmental reconstruction. The informative value of fluvial archives and their significance for paleoenvironmental research, however, strongly depend on a precise dating of the terrace formation. Over the last decades, various luminescence dating techniques have successfully been applied on fluvial deposits and were able to provide reliable age information. In contrast to radiocarbon dating, modern luminescence dating techniques provide an extended dating range, which enables the determination of age information for fluvial and other terrestrial archives far beyond the last glacial-interglacial cycle. Due to the general abundance of quartz and feldspar minerals, there is almost no limitation of dateable material, so that luminescence dating methods can be applied on a wide variety of deposits. When using luminescence dating techniques, however, some methodological difficulties have to be considered. Due to the mechanism of fluvial transport, this is especially true for fluvial sediments, for which two major problems have been identified to be the main reasons of incorrect age estimations: (1) incomplete resetting of the luminescence signal during transport and (2) dosimetric inaccuracies as a result of the heterogeneity of terrace gravels. Thus, luminescence dating techniques are still far from being standard methods for dating fluvial archives and the calculated sedimentation ages always demand a careful interpretation. This contribution reveals some of the difficulties that may occur when luminescence dating techniques are applied on river terraces and illustrates several strategies used for

  8. Main Report

    PubMed Central

    2006-01-01

    scientific literature. The criteria were distributed among three main categories for each condition: The availability and characteristics of the screening test;The availability and complexity of diagnostic services; andThe availability and efficacy of treatments related to the conditions. A survey process utilizing a data collection instrument was used to gather expert opinion on the conditions in the first tier of the assessment. The data collection format and survey provided the opportunity to quantify expert opinion and to obtain the views of a diverse set of interest groups (necessary due to the subjective nature of some of the criteria). Statistical analysis of data produced a score for each condition, which determined its ranking and initial placement in one of three categories (high scoring, moderately scoring, or low scoring/absence of a newborn screening test). In the second tier of these analyses, the evidence base related to each condition was assessed in depth (e.g., via systematic reviews of reference lists including MedLine, PubMed and others; books; Internet searches; professional guidelines; clinical evidence; and cost/economic evidence and modeling). The fact sheets reflecting these analyses were evaluated by at least two acknowledged experts for each condition. These experts assessed the data and the associated references related to each criterion and provided corrections where appropriate, assigned a value to the level of evidence and the quality of the studies that established the evidence base, and determined whether there were significant variances from the survey data. Survey results were subsequently realigned with the evidence obtained from the scientific literature during the second-tier analysis for all objective criteria, based on input from at least three acknowledged experts in each condition. The information from these two tiers of assessment was then considered with regard to the overriding principles and other technology or condition

  9. British Sign Name Customs

    ERIC Educational Resources Information Center

    Day, Linda; Sutton-Spence, Rachel

    2010-01-01

    Research presented here describes the sign names and the customs of name allocation within the British Deaf community. While some aspects of British Sign Language sign names and British Deaf naming customs differ from those in most Western societies, there are many similarities. There are also similarities with other societies outside the more…

  10. Customer Relationship Management.

    ERIC Educational Resources Information Center

    Fayerman, Michael

    2002-01-01

    Presents an approach increasingly employed by businesses to track and respond to their customers to provide better and faster services: customer relationship management. Discusses its applicability to the operations of higher education and institutional research and the role it plays in the knowledge management framework. (EV)

  11. Managing customer service.

    PubMed

    Paget, Zoe

    2015-02-28

    Zoe Paget is the customer services manager at YourVets. Her role includes managing the company's call centre, social media marketing, working with the marketing department to develop customer care initiatives and reporting service levels to the company's directors. PMID:25722341

  12. Customized Training Marketing Plan.

    ERIC Educational Resources Information Center

    Lay, Ted

    This report outlines Oregon's Lane Community College's (LCC's) plan for marketing its customized training program for business, community organizations, public agencies, and their employees. Following a mission statement for the customized training program, a brief analysis is provided of the economic environment; of competition from educational…

  13. First results for custom-built low-temperature (4.2 K) scanning tunneling microscope/molecular beam epitaxy and pulsed laser epitaxy system designed for spin-polarized measurements

    NASA Astrophysics Data System (ADS)

    Foley, Andrew; Alam, Khan; Lin, Wenzhi; Wang, Kangkang; Chinchore, Abhijit; Corbett, Joseph; Savage, Alan; Chen, Tianjiao; Shi, Meng; Pak, Jeongihm; Smith, Arthur

    2014-03-01

    A custom low-temperature (4.2 K) scanning tunneling microscope system has been developed which is combined directly with a custom molecular beam epitaxy facility (and also including pulsed laser epitaxy) for the purpose of studying surface nanomagnetism of complex spintronic materials down to the atomic scale. For purposes of carrying out spin-polarized STM measurements, the microscope is built into a split-coil, 4.5 Tesla superconducting magnet system where the magnetic field can be applied normal to the sample surface; since, as a result, the microscope does not include eddy current damping, vibration isolation is achieved using a unique combination of two stages of pneumatic isolators along with an acoustical noise shield, in addition to the use of a highly stable as well as modular `Pan'-style STM design with a high Q factor. First 4.2 K results reveal, with clear atomic resolution, various reconstructions on wurtzite GaN c-plane surfaces grown by MBE, including the c(6x12) on N-polar GaN(0001). Details of the system design and functionality will be presented.

  14. Customer Satisfaction with Training Programs.

    ERIC Educational Resources Information Center

    Mulder, Martin

    2001-01-01

    A model for evaluating customer satisfaction with training programs was tested with training purchasers. The model confirmed two types of projects: training aimed at achieving learning results and at changing job performance. The model did not fit for training intended to support organizational change. (Contains 31 references.) (SK)

  15. Effects of Secondary Circuit Modeling on Results of Pressurized Water Reactor Main Steam Line Break Benchmark Calculations with New Coupled Code TRAB-3D/SMABRE

    SciTech Connect

    Daavittila, Antti; Haemaelaeinen, Anitta; Kyrki-Rajamaeki, Riitta

    2003-05-15

    All of the three exercises of the Organization for Economic Cooperation and Development/Nuclear Regulatory Commission pressurized water reactor main steam line break (PWR MSLB) benchmark were calculated at VTT, the Technical Research Centre of Finland. For the first exercise, the plant simulation with point-kinetic neutronics, the thermal-hydraulics code SMABRE was used. The second exercise was calculated with the three-dimensional reactor dynamics code TRAB-3D, and the third exercise with the combination TRAB-3D/SMABRE. VTT has over ten years' experience of coupling neutronic and thermal-hydraulic codes, but this benchmark was the first time these two codes, both developed at VTT, were coupled together. The coupled code system is fast and efficient; the total computation time of the 100-s transient in the third exercise was 16 min on a modern UNIX workstation. The results of all the exercises are similar to those of the other participants. In order to demonstrate the effect of secondary circuit modeling on the results, three different cases were calculated. In case 1 there is no phase separation in the steam lines and no flow reversal in the aspirator. In case 2 the flow reversal in the aspirator is allowed, but there is no phase separation in the steam lines. Finally, in case 3 the drift-flux model is used for the phase separation in the steam lines, but the aspirator flow reversal is not allowed. With these two modeling variations, it is possible to cover a remarkably broad range of results. The maximum power level reached after the reactor trip varies from 534 to 904 MW, the range of the time of the power maximum being close to 30 s. Compared to the total calculated transient time of 100 s, the effect of the secondary side modeling is extremely important.

  16. Companies and the customers who hate them.

    PubMed

    McGovern, Gail; Moon, Youngme

    2007-06-01

    Why do companies bind customers with contracts, bleed them with fees, and baffle them with fine print? Because bewildered customers, who often make bad purchasing decisions, can be highly profitable. Most firms that profit from customers' confusion are on a slippery slope. Over time, their customer-centric strategies for delivering value have evolved into company-centric strategies for extracting it. Not surprisingly, when a rival comes along with a friendlier alternative, customers defect. Adversarial value-extracting strategies are common in such industries as cell phone service, retail banking, and health clubs. Overly complex product and pricing options, for example, may have been designed to serve various segments. But in fact they take advantage of how difficult it is for customers to predict their needs (such as how many cell phone minutes they'll use each month) and make it hard for them to choose the right product. Similarly, penalties and fees, which may have been instituted to offset the costs of undesirable customer behavior, like bouncing checks, turn out to be very profitable. As a result, companies have no incentive to help customers avoid them. Tactics like these generate bad publicity and fuel customer defections, creating opportunities for competitors. Virgin Mobile USA, for example, has lured millions of angry cell phone customers away from the incumbents by offering a straightforward plan with no hidden fees, no time-of-day restrictions, and no contracts. ING Direct, now the fourth-largest thrift bank in the United States, offers accounts with no fees, no tiered interest rates, and no minimums. In industries where squeezing value from customers is commonplace, companies that dismantle these harmful practices and design a transparent, value-creating offer can head off customer retaliation and spur rapid growth. PMID:17580650

  17. The Linsenmaier Chrysididae collection housed in the Natur-Museum Luzern (Switzerland) and the main results of the related GBIF Hymenoptera Project (Insecta).

    PubMed

    Rosa, Paolo; Bernasconi, Marco Valerio; Wyniger, Denise

    2015-01-01

    Historical notes on Walter Linsenmaier, his entomological career and his Chrysididae collection are given. The purpose of this article is to supply the main results obtained during the GBIF digitalization project and the subsequent reorganization of the Chrysididae collection housed in the Natur-Museum Luzern (Switzerland); we also provide the complete list of the 720 taxa described by the Swiss author (species-group and genus-group names). Observations on the type material is given. A new synonymy (valid name is first) is proposed for: C. consanguinea Mocsáry, 1889 = C. consanguinea iberica Linsenmaier, 1959, syn. nov.; C. pyrophana Dahlbom, 1854 = C. pyrophana var. orionea Linsenmaier, 1951, syn. nov.; Hedychridium elegantulum du Buysson, 1887 = H. hybridum Linsenmaier, 1959, syn. nov.; H. perpunctatum Balthasar, 1953 = H. insequosum Linsenmaier, 1959, syn. nov.; Euchroeus (Pseudospinolia) incrassatus (Spinola, 1838) = E. (P.) humboldti jerichoensis Linsenmaier, 1959, syn. nov. A new replacement name Chrysis vulcanica Rosa, nom. nov. is proposed for Chrysis brevicollis Linsenmaier, 1987, nom praeocc., nec Mocsáry, 1899. The lectotype of Chrysis auriceps Linsenmaier, 1959 is designated. PMID:26250206

  18. Sequential Extraction Results and Mineralogy of Mine Waste and Stream Sediments Associated With Metal Mines in Vermont, Maine, and New Zealand

    USGS Publications Warehouse

    Piatak, N.M.; Seal, R.R., II; Sanzolone, R.F.; Lamothe, P.J.; Brown, Z.A.; Adams, M.

    2007-01-01

    We report results from sequential extraction experiments and the quantitative mineralogy for samples of stream sediments and mine wastes collected from metal mines. Samples were from the Elizabeth, Ely Copper, and Pike Hill Copper mines in Vermont, the Callahan Mine in Maine, and the Martha Mine in New Zealand. The extraction technique targeted the following operationally defined fractions and solid-phase forms: (1) soluble, adsorbed, and exchangeable fractions; (2) carbonates; (3) organic material; (4) amorphous iron- and aluminum-hydroxides and crystalline manganese-oxides; (5) crystalline iron-oxides; (6) sulfides and selenides; and (7) residual material. For most elements, the sum of an element from all extractions steps correlated well with the original unleached concentration. Also, the quantitative mineralogy of the original material compared to that of the residues from two extraction steps gave insight into the effectiveness of reagents at dissolving targeted phases. The data are presented here with minimal interpretation or discussion and further analyses and interpretation will be presented elsewhere.

  19. Customer Communication Document

    NASA Technical Reports Server (NTRS)

    2009-01-01

    This procedure communicates to the Customers of the Automation, Robotics and Simulation Division (AR&SD) Dynamics Systems Test Branch (DSTB) how to obtain services of the Six-Degrees-Of-Freedom Dynamic Test System (SDTS). The scope includes the major communication documents between the SDTS and its Customer. It established the initial communication and contact points as well as provides the initial documentation in electronic media for the customer. Contact the SDTS Manager (SM) for the names of numbers of the current contact points.

  20. A Case Series of Total Hip Arthroplasty Using Cementless Hip Stem Customized for Patients of a Specific Race: 10- to 15-Year Results.

    PubMed

    Tsukada, Sachiyuki; Wakui, Motohiro

    2016-01-01

    We report a minimum of 10-year results of patients undergoing total hip arthroplasty (THA) using the cementless BiCONTACT N stem, which was developed to fit the femur in a specific race in which the predominant etiology of hip diseases was developmental dysplasia. A total of 108 hips were evaluated with a mean follow-up of 11.9 ± 1.4 years. The etiology for THA was secondary osteoarthritis due to developmental dysplasia in 90.3% of patients. No evidence of aseptic loosening of the BiCONTACT N stem was observed. The survivorship with the end point as revision surgery for any reason was 94.4% (95% confidence interval 88.7%-97.3%) at 15.0 years postoperatively. BiCONTACT N stem may be an effective alternative for patients with developmental dysplasia of the hip. PMID:26321076

  1. A customer's definition of quality.

    PubMed

    Miller, T O

    1992-01-01

    What's the best way to get "close to the customer"? One company has developed a customer feedback system to drive product design, sales, service, and support functions in order to ensure better customer responsiveness. PMID:10116010

  2. Longshore sediment transport from Maine to Florida: Comparison of literature compilation to model results based on WIS hindcast deep-water data

    NASA Astrophysics Data System (ADS)

    Tebbens, S. F.; Vangaalen, J.

    2004-12-01

    We examine the regional longshore sediment transport pattern of the seaward coast of the United States and Gulf of Mexico from northern Maine to Tampa Bay, Florida. A regional interpretation of longshore transport compiled from published field and modeling studies is compared to gross and net potential sediment transport directions and rates determined with a model using wave information study (WIS) hindcast data. The approach will assess the validity of using WIS hindcast data to determine longshore transport rates and directions. Using an approach herein called the WIS deep-water method, the WIS deep-water wave characteristics are used in the equations of Ashton et al (2003) to model the direction and rate of longshore sediment transport at roughly 25 km intervals along the coast. The derived transport directions, including the indicated location of nodal zones, generally agree with published field studies, although there are some local inconsistencies, particularly near inlets, shoals and irregular bathymetry. Trends in longshore transport rates, such as increases and decreases in gross transport rates, are well represented by the potential transport rates derived by the WIS deep-water method. The discrepancies between the published field studies and WIS results are apparently primarily due to assumptions in the WIS model, such as assuming shore-parallel bathymetric contours. We conclude that where carefully conducted long-term field studies are available they are the preferred means of determining accurate longshore sediment transport rates and directions. When other data are not available, the WIS deep-water method is found to provide an accurate regional determination of sediment transport directions and relative magnitudes for roughly 70 percent of the study area at a fraction of the effort and cost.

  3. Large Customers (DR Sellers)

    SciTech Connect

    Kiliccot, Sila

    2011-10-25

    State of the large customers for demand response integration of solar and wind into electric grid; openADR; CAISO; DR as a pseudo generation; commercial and industrial DR strategies; California regulations

  4. Customization through Homeschooling.

    ERIC Educational Resources Information Center

    Ray, Brian D.

    2002-01-01

    Describes why home school is a natural environment for customizing instruction to meet the individual needs of students, especially those with special needs and talents. (Contains 19 references.) (PKP)

  5. Custom blending of lamp phosphors

    NASA Technical Reports Server (NTRS)

    Klemm, R. E.

    1978-01-01

    Spectral output of fluorescent lamps can be precisely adjusted by using computer-assisted analysis for custom blending lamp phosphors. With technique, spectrum of main bank of lamps is measured and stored in computer memory along with emission characteristics of commonly available phosphors. Computer then calculates ratio of green and blue intensities for each phosphor according to manufacturer's specifications and plots them as coordinates on graph. Same ratios are calculated for measured spectrum. Once proper mix is determined, it is applied as coating to fluorescent tubing.

  6. Lupus anticoagulant is the main predictor of adverse pregnancy outcomes in aPL-positive patients: validation of PROMISSE study results

    PubMed Central

    Yelnik, Cecile M; Laskin, Carl A; Porter, T Flint; Branch, D Ware; Buyon, Jill P; Guerra, Marta M; Lockshin, Michael D; Petri, Michelle; Merrill, Joan T; Sammaritano, Lisa R; Kim, Mimi Y; Salmon, Jane E

    2016-01-01

    Objective We previously reported that lupus anticoagulant (LAC) is the main predictor of poor pregnancy outcome in antiphospholipid antibody (aPL)-positive patients. We sought to confirm this finding in an independent group of patients who were subsequently recruited into the PROMISSE study. Methods The PROMISSE study is a multicentre, prospective, observational study of pregnancy outcomes in women with aPL and/or systemic lupus erythematosus (SLE) that enrolled patients from 2003 to 2015. All consecutive, aPL-positive patients from the PROMISSE study who completed their pregnancy between April 2011 and January 2015 (after the previous PROMISSE report) are included in the current report. Patients were followed monthly until delivery, and aPL was tested at first, second and third trimesters of pregnancy and at 12 weeks post partum. Adverse pregnancy outcomes (APOs) were defined as fetal death after 12 weeks of gestation, neonatal death, delivery prior to 36 weeks of gestation due to pre-eclampsia or placental insufficiency or small-for-gestational age (birth weight <5th percentile). Results Forty-four aPL-positive patients are included in this paper. Thirteen patients had APOs, which occurred in 80% of cases during the second trimester of pregnancy. LAC was present in 69% of patients with APOs compared with 27% of patients without APOs (p=0.01). No association was found between anticardiolipin antibodies (aCL) or anti-β2 glycoprotein I antibodies (aβ2GPI) IgG or IgM positivity and APOs. Definite antiphospholipid syndrome (history of thrombosis and/or pregnancy morbidity and aPL) was found in 92% of patients with any APOs compared with 45% of patients without APOs (p=0.004). Conversely, the frequency of SLE was not statistically different between those with and without APOs (30% vs 39%). Conclusions Our findings, in an independent group of aPL-positive patients from the PROMISSE study, confirm that LAC, but not aCL and aβ2GPI, is predictive of poor pregnancy

  7. AVPUC: automatic video production with user customization

    NASA Astrophysics Data System (ADS)

    Yu, Bin; Nahrstedt, Klara

    2005-01-01

    Nowadays, multiple video cameras are employed for live broadcast and recording of almost all major social events, and all these camera streams have to be aggregated and rendered into one video program for audiences. While this content composition process aims at presenting the most interesting perspective of an event, it leads to the problem of how to fully customize the finally composed video program to different audience interests without requiring too much input from the audience. The goal of this work is to solve this problem by proposing the Automatic Video Production with User Customization (AVPUC) system that separates the video stream interestingness comparison from video program rendering to provide space for maximized customization. Human-controlled video selection and automatic video evaluation are combined to support video content customization and reduce redundant audience inputs. Preliminary evaluation results confirm that AVPUC"s capturing-evaluation-render model for video production improves audiences" satisfaction for customized multi-perspective viewing of social events.

  8. AVPUC: automatic video production with user customization

    NASA Astrophysics Data System (ADS)

    Yu, Bin; Nahrstedt, Klara

    2004-12-01

    Nowadays, multiple video cameras are employed for live broadcast and recording of almost all major social events, and all these camera streams have to be aggregated and rendered into one video program for audiences. While this content composition process aims at presenting the most interesting perspective of an event, it leads to the problem of how to fully customize the finally composed video program to different audience interests without requiring too much input from the audience. The goal of this work is to solve this problem by proposing the Automatic Video Production with User Customization (AVPUC) system that separates the video stream interestingness comparison from video program rendering to provide space for maximized customization. Human-controlled video selection and automatic video evaluation are combined to support video content customization and reduce redundant audience inputs. Preliminary evaluation results confirm that AVPUC"s capturing-evaluation-render model for video production improves audiences" satisfaction for customized multi-perspective viewing of social events.

  9. Diversifying customer review rankings.

    PubMed

    Krestel, Ralf; Dokoohaki, Nima

    2015-06-01

    E-commerce Web sites owe much of their popularity to consumer reviews accompanying product descriptions. On-line customers spend hours and hours going through heaps of textual reviews to decide which products to buy. At the same time, each popular product has thousands of user-generated reviews, making it impossible for a buyer to read everything. Current approaches to display reviews to users or recommend an individual review for a product are based on the recency or helpfulness of each review. In this paper, we present a framework to rank product reviews by optimizing the coverage of the ranking with respect to sentiment or aspects, or by summarizing all reviews with the top-K reviews in the ranking. To accomplish this, we make use of the assigned star rating for a product as an indicator for a review's sentiment polarity and compare bag-of-words (language model) with topic models (latent Dirichlet allocation) as a mean to represent aspects. Our evaluation on manually annotated review data from a commercial review Web site demonstrates the effectiveness of our approach, outperforming plain recency ranking by 30% and obtaining best results by combining language and topic model representations. PMID:25795511

  10. Get inside the lives of your customers.

    PubMed

    Seybold, P B

    2001-05-01

    Many companies have become adept at the art of customer relationship management. They've collected mountains of data on preferences and behavior, divided buyers into ever-finer segments, and refined their products, services, and marketing pitches. But all too often those efforts are too narrow--they concentrate only on the points where the customer comes into contact with the company. Few businesses have bothered to look at what the author calls the customer scenario--the broad context in which customers select, buy, and use products and services. As a result, consultant Patricia Seybold maintains, they've routinely missed chances to deepen loyalty and expand sales. In this article, the author shows how effective three very different companies have been at using customer scenarios as the centerpiece of their marketing plans. Chip maker National Semiconductor looked beyond the purchasing agents that buy in bulk to find ways to make it easier for engineers to design National's components into their specifications for mobile telephones. Each time they do so, it translates into millions of dollars in orders. By developing a customer scenario that describes how people actually shop for groceries, Tesco learned the importance of decentralizing its Web shopping site and how the extra costs of decentralization could be outweighed by the higher profit margins on-line customers generate. And Buzzsaw.com used customer scenarios as the basis for its entire business. It has used the Web to create a better way for the dozens of participants in a construction project to share their drawings and manage their projects. Seybold lays out the steps managers can take to develop their own customer scenarios. By thinking broadly about the challenges your customers face, she suggests, you can almost always find ways to make their lives easier--and thus earn their loyalty. PMID:11345914

  11. Mechanisms regulating large-scale seasonal fluctuations in Alexandrium fundyense populations in the Gulf of Maine: Results from a physical biological model

    NASA Astrophysics Data System (ADS)

    McGillicuddy, D. J.; Anderson, D. M.; Lynch, D. R.; Townsend, D. W.

    2005-09-01

    Observations of Alexandrium fundyense in the Gulf of Maine indicate several salient characteristics of the vegetative cell distributions: patterns of abundance are gulf-wide in geographic scope; their main features occur in association with the Maine Coastal Current; and the center of mass of the distribution shifts upstream from west to east during the growing season from April to August. The mechanisms underlying these aspects are investigated using coupled physical-biological simulations that represent the population dynamics of A. fundyense within the seasonal mean flow. A model that includes germination, growth, mortality, and nutrient limitation is qualitatively consistent with the observations. Germination from resting cysts appears to be a key aspect of the population dynamics that confines the cell distribution near the coastal margin, as simulations based on a uniform initial inoculum of vegetative cells across the Gulf of Maine produces blooms that are broader in geographic extent than is observed. In general, cells germinated from the major cyst beds (in the Bay of Fundy and near Penobscot and Casco Bays) are advected in the alongshore direction from east to west in the coastal current. Growth of the vegetative cells is limited primarily by temperature from April through June throughout the gulf, whereas nutrient limitation occurs in July and August in the western gulf. Thus the seasonal shift in the center of mass of cells from west to east can be explained by changing growth conditions: growth is more rapid in the western gulf early in the season due to warmer temperatures, whereas growth is more rapid in the eastern gulf later in the season due to severe nutrient limitation in the western gulf during that time period. A simple model of encystment based on nutrient limitation predicts deposition of new cysts in the vicinity of the observed cyst bed offshore of Casco and Penobscot Bays, suggesting a pathway of re-seeding the bed from cells advected

  12. 2001 FEMP customer survey summary report

    SciTech Connect

    Hall, Nicholas P.; Reed, John H.; Riggert, Jeff; Oh, Andrew; Jordan, Gretchen

    2002-04-01

    The study was targeted to collect information from the average FEMP customer. As a result, the respondents in this survey represent 27 different federal agencies and a group of private contractors who have contracts with one or more federal agencies

  13. Customization of medical report data.

    PubMed

    Reiner, Bruce I

    2010-08-01

    Structured reporting offers a number of theoretical advantages, perhaps the most important of which is creation of standardized report databases. The standardized data created can in turn be used to customize data display, report content, historical data retrieval, interpretation analysis, and results communication in both a context and user-specific manner. In addition, these referenceable report databases can be used to facilitate the practice of evidence based medicine, through data-driven meta-analysis and determination of best practice guidelines. This concept will only be realized if the customized data delivery technology provides real and tangible value to end users, accentuates workflow, can be seamlessly integrated into existing information system technologies, and be shown to yield reproducibility of the evidence domain. The time is here for the medical imaging and clinical communities to embrace this vision in order to improve clinical outcomes and patient safety. PMID:20567993

  14. Preintervention Analysis and Improvement of Customer Greeting in a Restaurant

    ERIC Educational Resources Information Center

    Therrien, Kelly; Wilder, David A.; Rodriguez, Manuel; Wine, Byron

    2005-01-01

    We examined customer greeting by employees at one location of a sandwich restaurant chain. First, a preintervention analysis was conducted to determine the conditions under which greeting a customer within 3 s of his or her entry into the restaurant did and did not occur. Results suggested that an appropriate customer greeting was most likely to…

  15. Analysis of Customer Loyalty through Total Quality Service, Customer Relationship Management and Customer Satisfaction

    ERIC Educational Resources Information Center

    Binsar Kristian P., Feliks Anggia; Panjaitan, Hotman

    2014-01-01

    This research talks about total quality service and customer relationship management effects toward customer satisfaction and its impact on customer loyalty. Fast food restaurant KFC, always strives to continue to make improvements in total quality service, so that customer satisfaction can be maintained, which in turn will have an impact on…

  16. Nutrient emissions from diffuse and point sources into the River Danube and its main tributaries for the period of 1998-2000--results and problems.

    PubMed

    Schreiber, H; Behrendt, H; Constantinescu, L T; Cvitanic, I; Drumea, D; Jabucar, D; Juran, S; Pataki, B; Snishko, S; Zessner, M

    2005-01-01

    Nutrient emissions by point and diffuse sources were estimated for 388 sub-catchments of the Danube river basin for the period 1998-2000 by means of the Model MONERIS. For nitrogen total emissions of 684 kt/a N were estimated for the Danube basin. 80% of these emissions were caused by diffuse sources (mainly groundwater, urban areas and tile drainage). For phosphorus the emission was 57 kt/a P, with a contribution of diffuse sources to this sum of 58%. The comparison of calculated and observed loads shows that the mean deviation for the investigated sub-catchments of the Danube river basin is 20% for dissolved inorganic nitrogen and 34% for phosphorus. The spatial resolution of the emission calculations allows the identification of regional hot spots and the derivation of specific regional measures to reduce the emissions into the Danube and consequently into the Western Black Sea. PMID:15850201

  17. [Opinions and expectations of customers: an overview].

    PubMed

    Bollini, Giovanna; Lolli, Angela; Carabelli, Liana; Cattin, Paola

    2005-01-01

    The present article illustrates results of a survey, introduced in occasion of the celebration of the International Day of the Nurse, in the "Ospedale Niguarda Ca' Granda" of Milan, finalized to know the opinions and the expectations that the customers have developed in the comparisons of the nurses, taking into consideration Services and Operating Units. From it turns out that the customers have a much positive image of the nurse as a person who helps more than to be a professional. However when this dimension comes expressed from the customers, it very turns out defined and specified, independent regarding the medical profession. PMID:16309597

  18. The Impact of IT Capability on Employee Capability, Customer Value, Customer Satisfaction, and Business Performance

    ERIC Educational Resources Information Center

    Chae, Ho-Chang

    2009-01-01

    This study empirically examines the impact of IT capability on firms' performance and evaluates whether firms' IT capabilities play a role in improving employee capability, customer value, customer satisfaction, and ultimately business performance. The results were based on comparing the business performance of the IT leader companies with that of…

  19. Mechanisms linking employee affective delivery and customer behavioral intentions.

    PubMed

    Tsai, Wei-Chi; Huang, Yin-Mei

    2002-10-01

    Past empirical evidence has indicated that employee affective delivery can influence customer reactions (e.g., customer satisfaction, service quality evaluation). This study extends previous research by empirically examining mediating processes underlying the relationship between employee affective delivery and customer behavioral intentions. Data were collected from 352 employee-customer pairs in 169 retail shoe stores in Taiwan. Results showed that the influence of employee affective delivery on customers' willingness to return to the store and pass positive comments to friends was indirect through the mediating processes of customer in-store positive moods and perceived friendliness. The study also indicated that employee affective delivery influences customers' time spent in store, which, in turn, influences customer behavioral intentions. PMID:12395825

  20. Chippewa Customs. Reprint Edition.

    ERIC Educational Resources Information Center

    Densmore, Frances

    Using information obtained between 1907 and 1925 from members of the Chippewa tribe, the Bureau of American Ethnology, and the United States National Museum, the book describes various Chippewa customs. Information, collected on six reservations in Minnesota and Wisconsin and the Manitou Rapids Reserve in Ontario, Canada, is provided concerning…

  1. Customer requirements process

    NASA Technical Reports Server (NTRS)

    Russell, Yvonne; Falsetti, Christine M.

    1991-01-01

    Customer requirements are presented through three viewgraphs. One graph presents the range of services, which include requirements management, network engineering, operations, and applications support. Another viewgraph presents the project planning process. The third viewgraph presents the programs and/or projects actively supported including life sciences, earth science and applications, solar system exploration, shuttle flight engineering, microgravity science, space physics, and astrophysics.

  2. Customer Service in Alaska.

    ERIC Educational Resources Information Center

    Ogliore, Judy

    1997-01-01

    Examines how the child support enforcement program in Alaska has responded to the challenges of distance, weather, and cultural differences through training representatives, making waiting areas more comfortable, conducting random customer evaluation of services, establishing travel hubs in regional offices and meeting with community leaders and…

  3. Customized hazard maps

    NASA Astrophysics Data System (ADS)

    Showstack, Randy

    Finding out about the historic occurrence of six different types of natural hazards in any region in the United States recently became a little easier.A Project Impact initiative of the Federal Emergency Management Agency (FEMA) and ESRI—a leading provider of Geographic Information System (GIS) software and a Project Impact partner—offers the public customized online hazard maps.

  4. Chinese Festivals and Customs.

    ERIC Educational Resources Information Center

    Green, Sandra Aili

    Traditional festivals and customs of the Chinese people are described in this publication which can be used with secondary level students. In the margins of the text are numbers which indicate slides and cultural objects that relate to the text. The text, however, can be used without the slides and objects. The following festivals are described:…

  5. Students as Customers?

    ERIC Educational Resources Information Center

    Cuthbert, Rob

    2010-01-01

    The idea that students might be treated as customers triggers academics' antipathy, which in turn can lead to managerial irritation and political frustration. There are different discourses which barely overlap as their protagonists speak past one another. This article argues that these differences can be reconciled by re-conceiving the…

  6. Family Customs and Traditions.

    ERIC Educational Resources Information Center

    MacGregor, Cynthia

    Recognizing the importance of maintaining open communication with immediate and extended family members, this book provides a compilation of ideas for family traditions and customs that are grounded in compassion and human kindness. The traditions were gathered from families in the United States and Canada who responded to advertisements in…

  7. The luminosity function at the end of the main sequence: Results of a deep, large-area, CCD survey for cool dwarfs

    NASA Technical Reports Server (NTRS)

    Kirkpatrick, J. Davy; Mcgraw, John T.; Hess, Thomas R.; Liebert, James; Mccarthy, Donald W., Jr.

    1994-01-01

    The luminosity function at the end of the main sequence is determined from V, R, and I data taken by the charge coupled devices (CCD)/Transit Instrument, a dedicated telescope surveying an 8.25 min wide strip of sky centered at delta = +28 deg, thus sampling Galactic latitudes of +90 deg down to -35 deg. A selection of 133 objects chosen via R - I and V - I colors has been observed spectroscopically at the 4.5 m Multiple Mirror Telescope to assess contributions by giants and subdwarfs and to verify that the reddest targets are objects of extremely late spectral class. Eighteen dwarfs of type M6 or later have been discovered, with the latest being of type M8.5. Data used for the determination of the luminosity function cover 27.3 sq. deg down to a completeness limit of R = 19.0. This luminosity function, computed at V, I, and bolometric magnitudes, shows an increase at the lowest luminosities, corresponding to spectral types later than M6- an effect suggested in earlier work by Reid & Gilmore and Legget & Hawkins. When the luminosity function is segregated into north Galactic and south Galactic portions, it is found that the upturn at faint magnitudes exists only in the southern sample. In fact, no dwarfs with M(sub I) is greater than or equal to 12.0 are found within the limiting volume of the 19.4 sq deg northern sample, in stark contrast to the smaller 7.9 sq deg area at southerly latitudes where seven such dwarfs are found. This fact, combined with the fact that the Sun is located approximately 10-40 pc north of the midplane, suggests that the latest dwarfs are part of a young population with a scale height much smaller than the 350 pc value generally adopted for other M dwarfs. These objects comprise a young population either because the lower metallicities prevelant at earlier epochs inhibited the formation of late M dwarfs or because the older counterparts of this population have cooled beyond current detection limits. The latter scenario would hold if these

  8. Smart customers, dumb companies.

    PubMed

    Locke, C

    2000-01-01

    Customers today are being bombarded with an overwhelming array of choices. To alleviate customer frustration, say Steven Cristol and Peter Sealey in Simplicity Marketing, companies should stop creating new brands and product extensions. Better to consolidate product and service functions by following a four R approach: replace, repackage, reposition, and replenish. That's an outmoded, dictatorial view of markets, says Christopher Locke. Far from being stymied by choices, customers are rapidly becoming smarter than the companies that pretend to serve them. In this networked economy, people are talking among themselves, and that changes everything. Locke predicts we'll see a growing number of well-defined micromarkets--groups of customers converging in real time around entertaining and knowledgeable voices--such as NPR's car guys and the Motley Fool investment site. "Micromedia" Web sites will replace traditional advertising because they'll provide credible user-supplied news about products and services. Locke contends that an open exchange of information solves the "problem" of choice much better than manipulative strategies like simplicity or even permission marketing. Companies can participate in micromarkets through what Locke dubs "gonzo marketing." If Ford, for example, discovers that a subset of its employees are organic gardeners, it may offer support to a big independent organic-gardening Web site with donations and employee volunteers. This marketing effort would be driven not by advertising managers but by people with genuine interest in each micromarket, so it would have credibility with customers. With gonzo marketing, both companies and their markets will benefit. PMID:11184973

  9. The Lockne - Målingen doublet impacts, the result of a binary asteroid from the 470 Ma Main Asteroid Belt event

    NASA Astrophysics Data System (ADS)

    Sturkell, E. C.; Ormo, J.; Alwmark, C.; Melosh, H., IV

    2015-12-01

    Approximately 470 million years ago one of the largest cosmic catastrophes occurred in our solar system since the accretion of the planets. A 200-km large asteroid was disrupted by a collision in the Main Asteroid Belt (MAB), which spawned fragments into Earth crossing orbits. This had tremendous consequences for the meteorite production and cratering rate during several millions of years following the event. The 7.5-km wide Lockne crater, central Sweden, is known to be a member of this family. The 600 m large Lockne asteroid was a binary and had a companion in space by a smaller 150 m satellite. The recent discovery of the nearby, 0.7-km diameter, synchronous Målingen crater suggests it to form a doublet impact structure together with the larger Lockne crater, and as we will show here, most likely by a binary, 'rubble pile' asteroid. Despite observational evidence that about 16% of the Near Earth Asteroids (NEA's) are binary, only a handful of the approximately 188 known craters on Earth have been suggested as potential doublets. The stratigraphic and geographic relationship with Lockne suggests the Lockne and Målingen craters to be the first described doublet impact structure by a binary asteroid into a marine-target setting. In addition, the precise dating of the Lockne-Målingen impact in relation to the MAB breakup event provides a hands-on reference for studies of the formation of binaries from asteroid breakup events.

  10. 19. Interior view of first floor holding room in customs ...

    Library of Congress Historic Buildings Survey, Historic Engineering Record, Historic Landscapes Survey

    19. Interior view of first floor holding room in customs portion of center section of building. View to west. - U.S. Customs Service Port of Roosville, Main Port Building, U.S. Highway 93, immediately south of U.S.-Canadian border, Eureka, Lincoln County, MT

  11. Comprehensive Family Services and customer satisfaction outcomes.

    PubMed

    Huebner, Ruth A; Jones, Blake L; Miller, Viola P; Custer, Melba; Critchfield, Becky

    2006-01-01

    Comprehensive Family Services (CFS) is a strengths-based and partnership-oriented approach to casework implemented through multiple initiatives. This study examines the relationship between the practice of CFS and satisfaction of clients, foster parents, and community partners. CFS indicators are paired with statewide customer satisfaction survey results. CFS practices are associated with significantly higher customer satisfaction that improved over time for all groups. Although causality cannot be determined, the relationship is consistent, robust, and meaningful. PMID:17039825

  12. Drawing in industrial customers

    SciTech Connect

    Pittman, R. )

    1994-10-01

    Gas companies have long played a role in attracting businesses to their service territories. Along with railroad companies, utilities were among the first to practice economic development, having established departments for these activities as early as the 1920s. Today, firms that want to expand or relocate sat that utilities are a preferred source of information, offering confidentiality, good service, professionalism and reliable data. One thing industrial customers say they want is energy-cost comparisons among different locations around the country. Another issue important to industrial users is the gas company's pricing method. Finally, US industry has taken careful note of the effects of Federal Energy Regulatory Commission Order 636, which unbundled pipeline services. Industrial customers want the same freedom to choose the service they receive and pay for. At the same time, they want some assurance about the reliability of gas supplies, since gas may be coming from several sources at different contract prices and under different terms.

  13. Results.

    ERIC Educational Resources Information Center

    Zemsky, Robert; Shaman, Susan; Shapiro, Daniel B.

    2001-01-01

    Describes the Collegiate Results Instrument (CRI), which measures a range of collegiate outcomes for alumni 6 years after graduation. The CRI was designed to target alumni from institutions across market segments and assess their values, abilities, work skills, occupations, and pursuit of lifelong learning. (EV)

  14. Partnership with the customer

    NASA Technical Reports Server (NTRS)

    Trachta, Gregory S.

    1992-01-01

    This discussion will recount some historical observations about establishing partnerships with the customer. It suggests that such partnerships are established as the natural evolutionary product of a continuous improvement culture. Those are warm, ethereal terms about a topic that some people think already suffers from an excess of hot air. We will focus on some real-world activities and workplace artifacts to show there are substantive concepts behind the TQM buzzwords.

  15. Customer Churn Prediction for Broadband Internet Services

    NASA Astrophysics Data System (ADS)

    Huang, B. Q.; Kechadi, M.-T.; Buckley, B.

    Although churn prediction has been an area of research in the voice branch of telecommunications services, more focused studies on the huge growth area of Broadband Internet services are limited. Therefore, this paper presents a new set of features for broadband Internet customer churn prediction, based on Henley segments, the broadband usage, dial types, the spend of dial-up, line-information, bill and payment information, account information. Then the four prediction techniques (Logistic Regressions, Decision Trees, Multilayer Perceptron Neural Networks and Support Vector Machines) are applied in customer churn, based on the new features. Finally, the evaluation of new features and a comparative analysis of the predictors are made for broadband customer churn prediction. The experimental results show that the new features with these four modelling techniques are efficient for customer churn prediction in the broadband service field.

  16. The near real time Forensic Disaster Analysis of the central European flood in June 2013 - A graphical representation of the main results

    NASA Astrophysics Data System (ADS)

    Schröter, Kai; Elmer, Florian; Trieselmann, Werner; Kreibich, Heidi; Kunz, Michael; Khazai, Bijan; Dransch, Doris; Wenzel, Friedemann; Zschau, Jochen; Merz, Bruno; Mühr, Bernhard; Kunz-Plapp, Tina; Möhrle, Stella; Bessel, Tina; Fohringer, Joachim

    2014-05-01

    The Central European flood of June 2013 is one of the most severe flood events that have occurred in Central Europe in the past decades. All major German river basins were affected (Rhine, Danube, and Elbe as well as the smaller Weser catchment).In terms of spatial extent and event magnitude, it was the most severe event at least since 1950. Within the current research focus on near real time forensic disaster analysis, the Center for Disaster Management and Risk Reduction Technology (CEDIM) assessed and analysed the multiple facets of the flood event from the beginning. The aim is to describe the on-going event, analyse the event sources, link the physical characteristics to the impact and consequences of the event and to understand the root causes that turn the physical event into a disaster (or prevent it from becoming disastrous). For the near real time component of this research, tools for rapid assessment and concise presentation of analysis results are essential. This contribution provides a graphical summary of the results of the CEDIM-FDA analyses on the June 2013 flood. It demonstrates the potential of visual representations for improving the communication and hence usability of findings in a rapid, intelligible and expressive way as a valuable supplement to usual event reporting. It is based on analyses of the hydrometeorological sources, the flood pathways (from satellite imagery, data extraction from social media), the resilience of the affected regions, and causal loss analysis. The prototypical representation of the FDA-results for the June 2013 flood provides an important step in the development of graphical event templates for the visualisation of forensic disaster analyses. These are intended to become a standard component of future CEDIM-FDA event activities.

  17. Application of text mining for customer evaluations in commercial banking

    NASA Astrophysics Data System (ADS)

    Tan, Jing; Du, Xiaojiang; Hao, Pengpeng; Wang, Yanbo J.

    2015-07-01

    Nowadays customer attrition is increasingly serious in commercial banks. To combat this problem roundly, mining customer evaluation texts is as important as mining customer structured data. In order to extract hidden information from customer evaluations, Textual Feature Selection, Classification and Association Rule Mining are necessary techniques. This paper presents all three techniques by using Chinese Word Segmentation, C5.0 and Apriori, and a set of experiments were run based on a collection of real textual data that includes 823 customer evaluations taken from a Chinese commercial bank. Results, consequent solutions, some advice for the commercial bank are given in this paper.

  18. A Simulation Model for Measuring Customer Satisfaction through Employee Satisfaction

    NASA Astrophysics Data System (ADS)

    Zondiros, Dimitris; Konstantopoulos, Nikolaos; Tomaras, Petros

    2007-12-01

    Customer satisfaction is defined as a measure of how a firm's product or service performs compared to customer's expectations. It has long been a subject of research due to its importance for measuring marketing and business performance. A lot of models have been developed for its measurement. This paper propose a simulation model using employee satisfaction as one of the most important factors leading to customer satisfaction (the others being expectations and disconfirmation of expectations). Data obtained from a two-year survey in customers of banks in Greece were used. The application of three approaches regarding employee satisfaction resulted in greater customer satisfaction when there is serious effort to keep employees satisfied.

  19. The main factors of repetition: review of some results of the Pecs Center in the WHO/EURO Multicentre Study on Suicidal Behaviour.

    PubMed

    Osváth, Peter; Kelemen, Gábor; Erdös, Márta B; Vörös, Viktor; Fekete, Sándor

    2003-01-01

    The authors obtained more information about the characteristics of suicide attempters in order to examine the most important differences between those who attempted suicide for the first time (first-evers) and those who had a previous attempt (repeaters). Within the framework of the WHO/EURO Multicentre Study on Suicidal Behaviour in Pecs Center, 1158 cases of parasuicide were collected over 4 years (July 1, 1997-June 30, 2001). In the monitoring sample, 728 (62.9%) parasuicide acts were committed by women and 430 (37.1%) by men, and more than half of the attempters had made a previous attempt In the logistic regression model a higher risk of repetition was found to be related to being divorced (OR 1.84), unemployed or economically inactive (OR 1.45), and without higher education (OR 2.54). In the sample, mental disorders were the most significant risk factor for repeated attempts. The odds ratio was highest (OR 5) for personality disorders. The results may reflect (besides some factors of social destabilization) a higher importance of major mental health problems among repeaters. For this reason, more effective recognition and treatment of the underlying psychiatric and social conditions of suicide attempters has special importance to prevent future suicidal behaviour. PMID:15509139

  20. Simple instruments used in monitoring ionospheric perturbations and some observational results showing the ionospheric responses to the perturbations mainly from the lower atmosphere

    NASA Astrophysics Data System (ADS)

    Xiao, Zuo; Hao, Yongqiang; Zhang, Donghe; Xiao, Sai-Guan; Huang, Weiquan

    Ionospheric disturbances such as SID and acoustic gravity waves in different scales are well known and commonly discussed topics. Some simple ground equipment was designed and used for monitoring continuously the effects of these disturbances, especially, SWF, SFD. Besides SIDs, They also reflect clearly the acoustic gravity waves in different scale and Spread-F and these data are important supplementary to the traditional ionosonde records. It is of signifi-cance in understanding physical essentials of the ionospheric disturbances and applications in SID warning. In this paper, the designing of the instruments is given and results are discussed in detail. Some case studies were introduced as example which showed very clearly not only immediate effects of solar flare, but also the phenomena of ionospheric responses to large scale gravity waves from lower atmosphere such as typhoon, great earthquake and volcano erup-tion. Particularlyresults showed that acoustic gravity waves play significant role in seeding ionospheric Spread-F. These examples give evidence that lower atmospheric activities strongly influence the ionosphere.

  1. The T.A.R.Ge.T. project: a regional program to reduce hip fracture in elderly patients. Main results of retrospective phase

    PubMed Central

    Parri, Simone; Cianferotti, Luisella; Marcucci, Gemma; Gronchi, Giorgio; Rizzuti, Carla; Colli, Emanuela; Manetti, Beatrice; Naldoni, Walter; Brandi, Maria Luisa

    2015-01-01

    Summary The Tuscany Region was the first Italian Region to initiate a program for the prevention of hip fractures in over 65 year old. The T.A.R.Ge.T. project “Appropriate treatment of geriatric re-fractures in Tuscany” (Trattamento Appropriato delle Rifratture Geriatriche in Toscana), which is still on-going, includes a preliminary phase (2009–2010) for baseline analysis and education of the participating centers and a 4-year-prospective phase (2011–2014). The monitoring system is performed horizontally analyzing 5 different flows: SDO (Performance Hospitalization), SPF (Pharmaceutical Distribution Dataset), FED (Direct Distribution Dataset), SAA (Registry of Patients), SPA (Specialized Outpatient) flows. In this review will be shown some of the most important results of analyzes of the retrospective phase. Between 2006 and 2011 only 26% of hip fractured patients has being treated with anti-osteoporotic drugs. The percentage of treatment increases 10% after the second fracture. Until 2011 there wasn’t in Tuscany a prevention program of bone fragility; patients were treated with specific treatment only in severe cases: this phenomenon implies that mortality and re-fracture are higher on treated patients than in patients who did not have any kind of treatment. The treated patients are the most severe and therefore they have a higher risk of death and re-fracture. PMID:26136794

  2. The Study on the Preferences of Customer Personal Values with Chinese Culture Background in Services

    NASA Astrophysics Data System (ADS)

    Li, Yi; Zhao, Hong; Yang, Yue

    Customer personal values are the important factors which affect customer behaviors, and they guide and decide the customer's attitudes and behaviors on the products or the services. The paper thinks there are only several important customer personal values to guide customer's decisions, and these values will have -strong cultural differences. This study focuses on discussing the preferences of customer personal values with Chinese culture background when customers consume service and analyzes on the customer preferences of customer personal values with the deep interview method. After interviewing 16 responders with the semi-structured questionnaires, the study finds out some interesting results: (1) Some customers have recognized the existent of customer personal values, even though customer perceived values still have the strong influences on customer behaviors. (2) As they pursue to high quality lives, customers enjoy the lives in easy and pleasure way and care about the safe of the family. Quick response, simple and professional services contribute to enhance the experiences of easy and pleasure lives. (3) Non-rational consumers need the respect from the staff and the companies seriously. In comparison, the rational customers care less about the respect. (4) The sociable requirements have become a common consuming psychology of the customers. More and more customers try to gain the friends by consuming some services. (5) The preferences of customer personal values have a close relationship with the Chinese culture, such as collective values, family conception and "face" culture. The results benefit for service companies improving service brands and service quality.

  3. Repeat Customer Success in Extension

    ERIC Educational Resources Information Center

    Bess, Melissa M.; Traub, Sarah M.

    2013-01-01

    Four multi-session research-based programs were offered by two Extension specialist in one rural Missouri county. Eleven participants who came to multiple Extension programs could be called "repeat customers." Based on the total number of participants for all four programs, 25% could be deemed as repeat customers. Repeat customers had…

  4. I want products my own way, but which way? The effects of different product categories and cues on customer responses to Web-based customizations.

    PubMed

    Chang, Chia-Chi; Chen, Hui-Yun

    2009-02-01

    Mass customization is a strategy that has been adopted by companies to tailor their products in order to match customer needs more precisely. Therefore, to fully capture the value of mass customization, it is crucial to explore how customers react to mass customization. In previous studies, an implied premise has been that consumers are keen to embrace customized products, and this assumption has also been treated by firms as a prerequisite for successful mass customization strategies. However, an undesirable complexity may result from difficult configuration processes that may intimidate and confuse some customers. Hence, this study explores strategies that marketers can employ to facilitate the customization process. Specifically, this study investigates how to enhance customer satisfaction and purchase decision toward customized products by providing cues compatible with the product category. It is hypothesized that for search products, customers rely more on intrinsic cues when making configuration decisions. On the other hand, for experience products, customers perceive extrinsic cues to be more valuable in assisting them to make configuration decisions. The results suggest that consumers tend to respond more favorably toward customized search products when intrinsic cues are provided than when extrinsic or irrelevant ones are provided. In contrast, when customizing experience products, customers tend to depend more on extrinsic cues than on intrinsic or irrelevant ones. PMID:19113951

  5. Extend{trademark} customization -- Experiences and issues

    SciTech Connect

    Parker, R.Y.

    1997-12-09

    Extend{trademark} simulation software is a dynamic modeling package developed by Imagine That Incorporated. The Technology Modeling and Analysis group (TSA-7) at Los Alamos National Laboratory has used Extend extensively over the past few years as one of various tools employed to perform simulation modeling and analysis. Development efforts over much of this period have made Extend a more effective and efficient tool through block customization. TSA-7 has taken advantage of the built-in capability in Extend to allow users to create new or modify existing functional blocks from which simulation models are constructed. As a result, Extend is much more effective and efficient for the group`s applications. This paper summarizes block customization and simulation model development that markedly improved the utilization of the Extend software package. The material covered herein includes some background information on Extend, which is necessary for understanding the balance of the paper. Following the background, the paper addresses Extend block customization efforts, including advantages and disadvantages to customizing, and the impact customization has had on Extend modeling efforts in TSA-7. Brief descriptions of many customized blocks developed by the author are presented in the appendix.

  6. To Customize or Not to Customize? Exploring Science Teacher Customization in an Online Lesson Portal

    ERIC Educational Resources Information Center

    Littenberg-Tobias, Joshua; Beheshti, Elham; Staudt, Carolyn

    2016-01-01

    New technologies are increasingly giving science teachers the ability to access and customize science lessons. However, there is substantial debate in the literature about whether and under what conditions teacher customization benefit student learning. In this study, we examined teacher customization of inquiry-based science lessons from an…

  7. The mismanagement of customer loyalty.

    PubMed

    Reinartz, Werner; Kumar, V

    2002-07-01

    Who wouldn't want loyal customers? Surely they should cost less to serve, they'd be willing to pay more than other customers, and they'd actively market your company by word of mouth, right? Maybe not. Careful study of the relationship between customer loyalty and profits plumbed from 16,000 customers in four companies' databases tells a different story. The authors found no evidence to support any of these claims. What they did find was that the link between customers and profitability was more complicated because customers fall into four groups, not two. Simply put: Not all loyal customers are profitable, and not all profitable customers are loyal. Traditional tools for segmenting customers do a poor job of identifying that latter group, causing companies to chase expensively after initially profitable customers who hold little promise of future profits. The authors suggest an alternative approach, based on well-established "event-history modeling" techniques, that more accurately predicts future buying probabilities. Armed with such a tool, marketers can correctly identify which customers belong in which category and market accordingly. The challenge in managing customers who are profitable but disloyal--the "butterflies"--is to milk them for as much as you can while they're buying from you. A softly-softly approach is more appropriate for the profitable customers who are likely to stay loyal--your "true friends." As for highly loyal but not very profitable customers--the "barnacles"--you need to find out if they have the potential to spend more than they currently do. And, of course, for the "strangers"--those who generate no loyalty and no profits--the answer is simple: Identify early and don't invest anything. PMID:12140857

  8. Store manager performance and satisfaction: effects on store employee performance and satisfaction, store customer satisfaction, and store customer spending growth.

    PubMed

    Netemeyer, Richard G; Maxham, James G; Lichtenstein, Donald R

    2010-05-01

    Based on emotional contagion theory and the value-profit chain literatures, the present study posits a number of hypotheses that show how managers in the small store, small number of employees retail context may affect store employees, customers, and potentially store performance. With data from 306 store managers, 1,615 store customer-contact employees, and 57,656 customers of a single retail chain, the authors examined relationships among store manager job satisfaction and job performance, store customer-contact employee job satisfaction and job performance, customer satisfaction with the retailer, and a customer-spending-based store performance metric (customer spending growth over a 2-year period). Via path analysis, several hypothesized direct and interaction relations among these constructs are supported. The results suggest implications for academic researchers and retail managers. PMID:20476831

  9. Psychosocial risk factors among telephone service workers: a study of the interaction between customer and worker.

    PubMed

    Scarone, Mireya; Cedillo, Leonor A

    2007-01-01

    Many activities in the telephone industry involve interaction with customers, including both traditional (for example, client assistance) and emerging services (product sales). Interaction with customers has been reported to cause stress in workers. The study was initiated as a consequence of changes in dialing of long-distance numbers. The main sources of stress among workers in Traffic and Customer Services Departments were analyzed, together with the resulting psychological distress and other health symptoms. Information was gathered through semi-structured interviews and a questionnaire containing the Spanish version of the Job Content Questionnaire, as well as psychological strain and health symptoms items. Questions developed specifically for this study concerned emotional demands, client interactions, and mechanisms used to deal with violent or unpleasant interactions. Workers received valuable information from the study that empowered them to demand improved working conditions. PMID:17434865

  10. 17 CFR 1.67 - Notification of final disciplinary action involving financial harm to a customer.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... disciplinary action involving financial harm to a customer. 1.67 Section 1.67 Commodity and Securities... Miscellaneous § 1.67 Notification of final disciplinary action involving financial harm to a customer. (a... transaction for a customer, whether executed or not, and that resulted in financial harm to the customer:...

  11. Intelligent scheduling of execution for customized physical fitness and healthcare system.

    PubMed

    Huang, Chung-Chi; Liu, Hsiao-Man; Huang, Chung-Lin

    2015-01-01

    Physical fitness and health of white collar business person is getting worse and worse in recent years. Therefore, it is necessary to develop a system which can enhance physical fitness and health for people. Although the exercise prescription can be generated after diagnosing for customized physical fitness and healthcare. It is hard to meet individual execution needs for general scheduling of physical fitness and healthcare system. So the main purpose of this research is to develop an intelligent scheduling of execution for customized physical fitness and healthcare system. The results of diagnosis and prescription for customized physical fitness and healthcare system will be generated by fuzzy logic Inference. Then the results of diagnosis and prescription for customized physical fitness and healthcare system will be scheduled and executed by intelligent computing. The scheduling of execution is generated by using genetic algorithm method. It will improve traditional scheduling of exercise prescription for physical fitness and healthcare. Finally, we will demonstrate the advantages of the intelligent scheduling of execution for customized physical fitness and healthcare system. PMID:26444822

  12. [Analysis of on-call consultations with clinical pathologists--identification of customer's satisfaction].

    PubMed

    Yanai, M

    2000-09-01

    One aspect whereby effectiveness of clinical pathologists can be measured is customer service and satisfaction. Clinical pathologist should identify their customers, their processes and procedures to meet these needs to the customer's satisfaction. To identify customer's satisfaction, the records of on-call consultations with clinical pathologists were analyzed. Between January 1996 and December 1998, 1327 consultations were recorded, 40% of which were consultations from physicians, 50% from medical technologists. Physicians requested interpretation of laboratory data obtained, and clinical knowledge mainly concerning the microbiology and hematology during office hours. On holidays, physicians needed help performing emergency tests such as Gram stain and Wright-Giemsa stain. During office hours, medical technologists requested clinical information concerning patients in whom unreasonable data would be reported and the contact to the clinical side. Furthermore, technologists inquired about the methodology of laboratory tests during day duty on holidays. These results indicated that the clinical pathologist in our hospital could satisfy the customer(physicians and medical technologists), by providing 1) a wide range of clinical knowledge concerning not only the laboratory medicine but clinical medicine including therapeutics, 2) capability of performing emergency tests such as Gram stain and Wright-Giemsa stain, and 3) capability of interpreting the results obtained. Although these would not be adopted in every hospital, every clinical pathologist should examine his role in the hospital. PMID:11051798

  13. Process Improvement: Customer Service.

    PubMed

    Cull, Donald

    2015-01-01

    Utilizing the comment section of patient satisfaction surveys, Clark Memorial Hospital in Jeffersonville, IN went through a thoughtful process to arrive at an experience that patients said they wanted. Two Lean Six Sigma tools were used--the Voice of the Customer (VoC) and the Affinity Diagram. Even when using these tools, a facility will not be able to accomplish everything the patient may want. Guidelines were set and rules were established for the Process Improvement Team in order to lessen frustration, increase focus, and ultimately be successful. The project's success is driven by the team members carrying its message back to their areas. It's about ensuring that everyone is striving to improve the patients' experience by listening to what they say is being done right and what they say can be done better. And then acting on it. PMID:26571974

  14. Predictive Systems for Customer Interactions

    NASA Astrophysics Data System (ADS)

    Vijayaraghavan, Ravi; Albert, Sam; Singh, Vinod Kumar; Kannan, Pallipuram V.

    With the coming of age of web as a mainstream customer service channel, B2C companies have invested substantial resources in enhancing their web presence. Today customers can interact with a company, not only through the traditional phone channel but also through chat, email, SMS or web self-service. Each of these channels is best suited for some services and ill-matched for others. Customer service organizations today struggle with the challenge of delivering seamlessly integrated services through these different channels. This paper will evaluate some of the key challenges in multi-channel customer service. It will address the challenge of creating the right channel mix i.e. providing the right choice of channels for a given customer/behavior/issue profile. It will also provide strategies for optimizing the performance of a given channel in creating the right customer experience.

  15. Customer care in the NHS.

    PubMed

    Ruddick, Fred

    2015-01-20

    Viewing individuals in need of NHS care as customers has the potential to refocus the way their care is delivered. This article highlights some of the benefits of reframing the nurse-patient relationship in terms of customer care, and draws parallels between good customer care and the provision of high quality patient care in the NHS. It explores lessons to be learned from those who have studied the customer experience, which can be adapted to enhance the customer care experience within the health service. Developing professional expertise in the knowledge and skills that underpin good-quality interpersonal encounters is essential to improve the customer experience in health care and should be prioritised alongside the development of more technical skills. Creating a culture where emotional intelligence, caring and compassion are essential requirements for all nursing staff will improve patient satisfaction. PMID:25585766

  16. Clueing in customers.

    PubMed

    Berry, Leonard L; Bendapudi, Neeli

    2003-02-01

    Leonard L. Berry and Neeli Bendapudi When customers lack the expertise to judge a company's offerings, they naturally turn detective, scrutinizing people, facilities, and processes for evidence of quality. The Mayo Clinic understands this and carefully manages that evidence to convey a simple, consistent message: The needs of the patient come first. From the way it hires and trains employees to the way it designs its facilities and approaches its care, the Mayo Clinic provides patients and their families concrete evidence of its strengths and values, an approach that has allowed it to build what is arguably the most powerful brand in health care. Marketing professors Leonard Berry and Neeli Bendapudi conducted a five-month study of evidence management at the Mayo Clinic. They interviewed more than 1,000 patients and employees, observed hundreds of doctor visits, traveled in the Mayo helicopter, and stayed in the organization's many hospitals. Their experiences led them to identify best practices applicable to just about any company, in particular those that sell intangible or technically complex products. Essentially, the authors say, companies need to determine what story they want to tell, then ensure that their employees and facilities consistently show customers evidence of that story. At Mayo, the evidence falls into three categories: people, collaboration, and tangibles. The clinic systematically hires people who espouse its values, and its incentive and reward systems promote collaborative care focused on the patient's needs. The physical environment is explicitly designed for its intended effect on the patient experience. In almost every interaction, an organization's message comes through. "Patients first," the Mayo Clinic's message, is not the only story a medical organization could tell, but the way in which Mayo manages evidence to communicate this message is an example to be followed. PMID:12577657

  17. Utility competition and residential customers

    SciTech Connect

    Studness, C.M.

    1994-11-01

    Residential customers have found themselves either ignored or ill-used by the major participants in the struggle over utility competition. No group is seeking to secure them the benefits of competition, and those who oppose competition have curried their favor by conjuring up misleading horror stories about how competition would harm them. Yet residential customers ultimately stand to gain as much from competition as larger customers.

  18. Techniques for understanding the customer.

    PubMed

    King, B

    1994-01-01

    Who are the customers and what do they want? Every health care employee sometimes serves as a supplier providing input to an activity and sometimes as the recipient of the activity. This article explains the Kano model, which distinguishes between expected quality, one-dimensional, quality, and exciting quality. It also introduces Quality Function Deployment and the Customer Window, two tools for understanding and prioritizing customer demands. PMID:10133368

  19. [Tangibles as predictors of customer satisfaction in sports services].

    PubMed

    Mañas Rodríguez, Miguel A; Giménez Guerrero, Guadalupe; Muyor Rodríguez, José María; Martínez Tur, Vicente; Moliner Cantos, Carolina P

    2008-05-01

    This study investigates the power of tangible dimensions of service quality to predict customer satisfaction. For this purpose, we statistically controlled the effects of dimensions of service quality that describe social interaction between employees and customers, both functionally and relationally. A field survey was conducted with the participation of 556 customers of a sports centre. The results showed that tangible dimensions of service quality predicted an additional and significant amount of customer satisfaction variance, beyond the effects of service quality of the social interaction. The article concludes with the discussion of the implications of these results. PMID:18413085

  20. How do challenges increase customer loyalty to online games?

    PubMed

    Teng, Ching-I

    2013-12-01

    Despite the design of various challenge levels in online games, exactly how these challenges increase customer loyalty to online games has seldom been examined. This study investigates how such challenges increase customer loyalty to online games. The study sample comprises 2,861 online gamers. Structural equation modeling is performed. Analytical results indicate that the relationship between challenge and loyalty intensifies when customers perceive that overcoming challenges takes a long time. Results of this study contribute to efforts to determine how challenges and challenge-related perceptions impact customer loyalty to online games. PMID:23768072

  1. Insurance coverage of customers induces dishonesty of sellers in markets for credence goods.

    PubMed

    Kerschbamer, Rudolf; Neururer, Daniel; Sutter, Matthias

    2016-07-01

    Honesty is a fundamental pillar for cooperation in human societies and thus for their economic welfare. However, humans do not always act in an honest way. Here, we examine how insurance coverage affects the degree of honesty in credence goods markets. Such markets are plagued by strong incentives for fraudulent behavior of sellers, resulting in estimated annual costs of billions of dollars to customers and the society as a whole. Prime examples of credence goods are all kinds of repair services, the provision of medical treatments, the sale of software programs, and the provision of taxi rides in unfamiliar cities. We examine in a natural field experiment how computer repair shops take advantage of customers' insurance for repair costs. In a control treatment, the average repair price is about EUR 70, whereas the repair bill increases by more than 80% when the service provider is informed that an insurance would reimburse the bill. Our design allows decomposing the sources of this economically impressive difference, showing that it is mainly due to the overprovision of parts and overcharging of working time. A survey among repair shops shows that the higher bills are mainly ascribed to insured customers being less likely to be concerned about minimizing costs because a third party (the insurer) pays the bill. Overall, our results strongly suggest that insurance coverage greatly increases the extent of dishonesty in important sectors of the economy with potentially huge costs to customers and whole economies. PMID:27325784

  2. Stepping over the line: What do you competitors` customers really want?

    SciTech Connect

    Prindle, B.

    1996-03-01

    This paper highlights the results of recent customer research conducted for utilities researching competitive pricing products with various service options. It draws upon the broader competitive customer research literature as context. The paper addresses issues related to market segmentation, customer attitudes and perceptions, satisfaction, preferences for new pricing methods, and needs regarding energy-related service offerings. It discusses potential strategies for pricing and/or service offerings that may enable utilities to create new customer relationships, retain current customers, or both.

  3. Flexible custom designs for CMS DAQ

    NASA Astrophysics Data System (ADS)

    Arcidiacono, Roberta; Bauer, Gerry; Boyer, Vincent; Brett, Angela; Cano, Eric; Carboni, Andrea; Ciganek, Marek; Cittolin, Sergio; Erhan, Samim; Gigi, Dominique; Glege, Frank; Gomez-Reino Garrido, Robert; Gulmini, Michele; Gutleber, Johannes; Jacobs, Claude; Maron, Gaetano; Meijers, Frans; Meschi, Emilio; Murray, Steven; Oh, Alexander; Orsini, Luciano; Paus, Christoph; Petrucci, Andrea; Gomez, Jonatan Piedra; Pieri, Marco; Pollet, Lucien; Racz, Attila; Sakulin, Hannes; Schwick, Christoph; Sumorok, Konstanty; Suzuki, Ichiro; Tsirigkas, Dimitrios; Varela, Joao

    2007-10-01

    The CMS central DAQ system is built using commercial hardware (PCs and networking equipment), except for two components: the Front-end Readout Link (FRL) and the Fast Merger Module (FMM). The FRL interfaces the sub-detector specific front-end electronics to the central DAQ system in a uniform way. The FRL is a compact-PCI module with an additional PCI 64bit connector to host a Network Interface Card (NIC). On the sub-detector side, the data are written to the link using a FIFO-like protocol (SLINK64). The link uses the Low Voltage Differential Signal (LVDS) technology to transfer data with a throughput of up to 400 MBytes/s. The FMM modules collect status signals from the front-end electronics of the sub-detectors, merge and monitor them and provide the resulting signals with low latency to the first level trigger electronics. In particular, the throttling signals allow the trigger to avoid buffer overflows and data corruption in the front-end electronics when the data produced in the front-end exceeds the capacity of the DAQ system. Both cards are compact-PCI cards with a 6U form factor. They are implemented with FPGAs. The main FPGA implements the processing logic of the card and the interfaces to the variety of busses on the card. Another FPGA contains a custom compact-PCI interface for configuration, control and monitoring. The chosen technology provides flexibility to implement new features if required.

  4. Do it right this time: the role of employee service recovery performance in customer-perceived justice and customer loyalty after service failures.

    PubMed

    Liao, Hui

    2007-03-01

    Integrating justice and customer service literatures, this research examines the role of customer service employees' behaviors of handling customer complaints, or service recovery performance (SRP), in conveying a just image of service organizations and achieving desirable customer outcomes. Results from a field study and a laboratory study demonstrate that the dimensions of SRP--making an apology, problem solving, being courteous, and prompt handling--positively influenced customer satisfaction and then customer repurchase intent through the mediation of customer-perceived justice. In addition, service failure severity and repeated failures reduced the positive impact of some dimensions of SRP on customer satisfaction, and customer-perceived justice again mediated these moderated effects. PMID:17371092

  5. 78 FR 41299 - Customs Brokers

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-07-10

    ... From the Federal Register Online via the Government Publishing Office DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection DEPARTMENT OF THE TREASURY 19 CFR Part 111 Customs Brokers CFR Correction In Title 19 of the Code of Federal Regulations, Parts 0 to 140, revised as of April 1, 2013,...

  6. Customizing Curriculum with Digital Resources

    ERIC Educational Resources Information Center

    Miller, Jeffrey

    2011-01-01

    To effectively use digital resources in the classroom, teachers must customize the information, merge it with pre-existing curriculum, differentiate it for diverse student populations, and still meet standards-based learning goals. This article describes a solution to these challenges: the Curriculum Customization Service, which provides access to…

  7. Customer Service in Ontario's Colleges

    ERIC Educational Resources Information Center

    Keith, John

    2005-01-01

    No doubt there are detractors who cringe at the prospect of connecting the term customer service with an institution of higher education. Some may consider the term demeaning. However, given the college funding crisis and current economic climate, a quality customer service strategy is a prudent adjunct to any marketing activity undertaken. It is…

  8. Customer Service in Higher Education.

    ERIC Educational Resources Information Center

    Sines, Robert G., Jr.; Duckworth, Eric A.

    1994-01-01

    It is argued that colleges and universities need to understand the importance of customer service in student retention, particularly in a competitive marketplace. Customer service concepts that work in the private sector are seen as useful in higher education, and a model is proposed. (MSE)

  9. Patient or customer?

    PubMed

    Parker, J M

    1999-01-01

    This paper investigates caring in practice within the context of the global imperative of increasing rationalisation of care based on an economic ethic. The notion of the global marketplace has spread to the domain of health services, so that 'health' has come to be seen as a commodity, with the body as its site, and the 'patient' a customer; clinicians work to construct standard pathways through the healthcare supermarket. The challenge for nurses is to work within but also to challenge and resist the reductionist impetus of economically based and commercially driven approaches to health care. They must retain the sense of the value of the wholeness of the person, the deeply personal and profoundly significant professional-recipient relationship, and find ways of demonstrating their capacity to deliver high-quality care in a cost-effective way. Proper and appropriate accountability is a key strategy to maintaining quality nursing as a significant aspect of care. The expansion of the role of the advanced practice nurse is very useful in providing holistic and cost-effective care, though there are currently limitations to scope of practice that need to be removed. The metaphor of the marketplace, underpinned by powerful global economic forces, can draw us into unthinking compliance with its imperatives--but other metaphors are available. Metaphor and creativity are linked, and we need to consider how the creative use of language can facilitate the emergence of new ways of understanding in health care. PMID:10401282

  10. US Geological Survey customers speak out

    USGS Publications Warehouse

    Gillespie, S.; Snyder, G.

    1995-01-01

    Provides results of a customer survey carried out in 1994 by the US Geological Survey. Uses of cartographic products are classified, as are application areas, accuracy satisfaction, media, Digital Line Graph requirements in update, and frequency of product use. USGS responses and plans for the future are noted. -M.Blakemore

  11. Customer satisfaction in the emergency department.

    PubMed

    Worthington, Kelly

    2004-02-01

    Patient satisfaction is not merely a "smile and be nice" set of behaviors. It is a philosophy that is founded in the concept that the patient's experience of care is important and ultimately translates into their actual response to care. The improved response to care that patients exhibit makes patient satisfaction important from a clinical vantage point. That point alone is enough to justify implementation of and commitment to a customer satisfaction program. There are, however, other compelling reasons also. Customer satisfaction has profound ramifications for the financial status of the institution and for its professional reputation in the community. The caregivers who participate in a system of good customer satisfaction experience fewer malpractice suits than their counterparts. And they enjoy a work environment that is more stable and pleasant than other institutions. The implementation of a meaningful customer service program is a huge task. It is a fundamental culture change that requires vision, long-term commitment, and constant surveillance. The single most critical factor in the successful implementation of a program that produces all the gains that it promises is leadership. Leadership must set the stage, create the atmosphere,demand that staff meet expectations, reward success, provide an example,and shape the new culture. Without strong, clear leadership, any customer service initiative will be simply a hospital-wide exercise, and those staff members who harbor a cynical viewpoint will be proved right in the end.One major difference between a successful customer service initiative and an unsuccessful one is the level of sincerity the hospital and its staff have about the care they express for their patients. If the whole process is merely an exercise to improve scores, the success will be limited and without deep roots. If the push is to establish an atmosphere of genuine care and interest for patients, however, the results are more meaningful

  12. Variables contributing to an excellent customer service management profile within the regulated electric utility industry: A comparison of self-concept with customer satisfaction for customer service management

    SciTech Connect

    Johnson, L.E.

    1991-01-01

    This research sought to address the relationship between self-concept and customer satisfaction: can customer satisfaction with a major electric utility be explained in terms of the self-reported, self-concept of the utility's managers The population to which the results of this study were generalized consisted of customer service managers in public electric utilities across the United States. In order to represent this population, a sample was selected consisting of customer service managers at a midwestern electric utility based in a large metropolitan area. Participants in this study were managers of four direct customer contact service organizations within six geographic division organizations. The methodology included comparisons of these four customer contact service organizations on twelve independent, self-concept variables and six customer satisfaction dependent variables using Analysis of Variance (ANOVA), Scheffe' tests, Chi-Square, and Stepwise multiple regression. The groups were found not to be significantly different and knowledge of the self-concept scores for managers will not increase the ability to predict customer satisfaction over no knowledge of self-concept scores.

  13. Your customers may be satisfied, but are they loyal?

    SciTech Connect

    Heupler, K.; Dion, S.; Wilder, S.

    1994-11-01

    Utilities have long recognized the importance of addressing the issue of customer satisfaction in their marketing research efforts. However, as typically defined and evaluated by utilities, the concept of satisfaction is generally too limited, and overlooks the core issue of customer loyalty. Satisfaction with service performance attributes such as power delivery, billing accuracy, customer service, and rates does not guarantee customer loyalty to an electric service provider in the face of increasing competition. Although satisfaction is a key indicator of loyalty, additional elements including mobility, energy-use characteristics, location, cost-sensitivity, stability, psychographics, and previous experience will each play a role in determining the level of commitment a utility customer is willing to make. The challenge in assessing customer loyalty is in the measurement process itself. Utilities need an ongoing process to evaluate loyalty and convert their research into specific actions that can be used to gain or maintain a competitive foothold in the market. This paper explores the issue of loyalty from a utility perspective. Loyalty is explored primarily as it relates to commercial and industrial customers. However, many of the concepts and issues pertain to loyalty measurement in other industries is discussed from a historical perspective, and a framework is presented for measuring customer loyalty among utility customers. Finally, a model for translating loyalty research results into actionable measures is presented.

  14. 19 CFR 19.34 - Customs supervision.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 1 2010-04-01 2010-04-01 false Customs supervision. 19.34 Section 19.34 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY CUSTOMS WAREHOUSES, CONTAINER STATIONS AND CONTROL OF MERCHANDISE THEREIN Space Bonded for the Storage...

  15. 19 CFR 146.3 - Customs supervision.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 2 2010-04-01 2010-04-01 false Customs supervision. 146.3 Section 146.3 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) FOREIGN TRADE ZONES General Provisions § 146.3 Customs supervision. (a) Assignment of...

  16. 7 CFR 1208.4 - Customs.

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... 7 Agriculture 10 2013-01-01 2013-01-01 false Customs. 1208.4 Section 1208.4 Agriculture Regulations of the Department of Agriculture (Continued) AGRICULTURAL MARKETING SERVICE (MARKETING AGREEMENTS... § 1208.4 Customs. Customs means the United States Customs and Border Protection or U.S. Customs...

  17. 19 CFR 146.3 - Customs supervision.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 19 Customs Duties 2 2012-04-01 2012-04-01 false Customs supervision. 146.3 Section 146.3 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) FOREIGN TRADE ZONES General Provisions § 146.3 Customs supervision. (a) Assignment of...

  18. 19 CFR 146.3 - Customs supervision.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 19 Customs Duties 2 2013-04-01 2013-04-01 false Customs supervision. 146.3 Section 146.3 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) FOREIGN TRADE ZONES General Provisions § 146.3 Customs supervision. (a) Assignment of...

  19. Achieving excellence--creating customer passion.

    PubMed

    Scheuing, E E

    1999-08-01

    Customers are the lifeblood of any organization. Without them, it loses its meaning and purpose. Customers provide incentive, vitality, and growth. Serving them well requires a customer-focused culture and a customer-friendly system. It also requires unrelenting effort toward continuous improvement, but the rewards are well worth the effort: unflinching customer loyalty, sustainable growth, and impressive performance. PMID:10662454

  20. 19 CFR 146.3 - Customs supervision.

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... 19 Customs Duties 2 2011-04-01 2011-04-01 false Customs supervision. 146.3 Section 146.3 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) FOREIGN TRADE ZONES General Provisions § 146.3 Customs supervision. (a) Assignment of...

  1. 19 CFR 146.3 - Customs supervision.

    Code of Federal Regulations, 2014 CFR

    2014-04-01

    ... 19 Customs Duties 2 2014-04-01 2014-04-01 false Customs supervision. 146.3 Section 146.3 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) FOREIGN TRADE ZONES General Provisions § 146.3 Customs supervision. (a) Assignment of...

  2. 7 CFR 1208.4 - Customs.

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ... 7 Agriculture 10 2014-01-01 2014-01-01 false Customs. 1208.4 Section 1208.4 Agriculture Regulations of the Department of Agriculture (Continued) AGRICULTURAL MARKETING SERVICE (MARKETING AGREEMENTS... § 1208.4 Customs. Customs means the United States Customs and Border Protection or U.S. Customs...

  3. 19 CFR 101.7 - Customs seal.

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... 19 Customs Duties 1 2011-04-01 2011-04-01 false Customs seal. 101.7 Section 101.7 Customs Duties U... GENERAL PROVISIONS § 101.7 Customs seal. (a) Design. According to the design furnished by the Department of the Treasury, the Customs seal of the United States shall consist of the seal of the Department...

  4. 19 CFR 101.7 - Customs seal.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 19 Customs Duties 1 2012-04-01 2012-04-01 false Customs seal. 101.7 Section 101.7 Customs Duties U... GENERAL PROVISIONS § 101.7 Customs seal. (a) Design. According to the design furnished by the Department of the Treasury, the Customs seal of the United States shall consist of the seal of the Department...

  5. 19 CFR 101.7 - Customs seal.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 1 2010-04-01 2010-04-01 false Customs seal. 101.7 Section 101.7 Customs Duties U... GENERAL PROVISIONS § 101.7 Customs seal. (a) Design. According to the design furnished by the Department of the Treasury, the Customs seal of the United States shall consist of the seal of the Department...

  6. 19 CFR 101.7 - Customs seal.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 19 Customs Duties 1 2013-04-01 2013-04-01 false Customs seal. 101.7 Section 101.7 Customs Duties U... GENERAL PROVISIONS § 101.7 Customs seal. (a) Design. According to the design furnished by the Department of the Treasury, the Customs seal of the United States shall consist of the seal of the Department...

  7. 19 CFR 101.7 - Customs seal.

    Code of Federal Regulations, 2014 CFR

    2014-04-01

    ... 19 Customs Duties 1 2014-04-01 2014-04-01 false Customs seal. 101.7 Section 101.7 Customs Duties U... GENERAL PROVISIONS § 101.7 Customs seal. (a) Design. According to the design furnished by the Department of the Treasury, the Customs seal of the United States shall consist of the seal of the Department...

  8. 12 CFR 13.100 - Obligations concerning institutional customers.

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... 12 Banks and Banking 1 2012-01-01 2012-01-01 false Obligations concerning institutional customers. 13.100 Section 13.100 Banks and Banking COMPTROLLER OF THE CURRENCY, DEPARTMENT OF THE TREASURY GOVERNMENT SECURITIES SALES PRACTICES Interpretations § 13.100 Obligations concerning institutional customers. (a) As a result of broadened...

  9. Turn customer input into innovation.

    PubMed

    Ulwick, Anthony W

    2002-01-01

    It's difficult to find a company these days that doesn't strive to be customer-driven. Too bad, then, that most companies go about the process of listening to customers all wrong--so wrong, in fact, that they undermine innovation and, ultimately, the bottom line. What usually happens is this: Companies ask their customers what they want. Customers offer solutions in the form of products or services. Companies then deliver these tangibles, and customers just don't buy. The reason is simple--customers aren't expert or informed enough to come up with solutions. That's what your R&D team is for. Rather, customers should be asked only for outcomes--what they want a new product or service to do for them. The form the solutions take should be up to you, and you alone. Using Cordis Corporation as an example, this article describes, in fine detail, a series of effective steps for capturing, analyzing, and utilizing customer input. First come indepth interviews, in which a moderator works with customers to deconstruct a process or activity in order to unearth "desired outcomes." Addressing participants' comments one at a time, the moderator rephrases them to be both unambiguous and measurable. Once the interviews are complete, researchers then compile a comprehensive list of outcomes that participants rank in order of importance and degree to which they are satisfied by existing products. Finally, using a simple mathematical formula called the "opportunity calculation," researchers can learn the relative attractiveness of key opportunity areas. These data can be used to uncover opportunities for product development, to properly segment markets, and to conduct competitive analysis. PMID:12964470

  10. The quest for customer focus.

    PubMed

    Gulati, Ranjay; Oldroyd, James B

    2005-04-01

    Companies have poured enormous amounts of money into customer relationship management, but in many cases the investment hasn't really paid off. That's because getting closer to customers isn't about building an information technology system. It's a learning journey-one that unfolds over four stages, requiring people and business units to coordinate in progressively more sophisticated ways. The journey begins with the creation of a companywide repository containing each interaction a customer has with the company, organized not by product, purchase, or location, but by customer. Communal coordination is what's called for at this stage, as each group contributes its information to the data pool separately from the others and then taps into it as needed. In the second stage, one-way serial coordination from centralized IT through analytical units and out to the operating units allows companies to go beyond just assembling data to drawing inferences. In stage three, companies shift their focus from past relationships to future behavior. Through symbiotic coordination, information flows back and forth between central analytic units and various organizational units like marketing, sales, and operations, as together they seek answers to questions like "How can we prevent customers from switching to a competitor?" and "Who would be most likely to buy a new product in the future"? In stage four, firms begin to move past discrete, formal initiatives and, through integral coordination, bring an increasingly sophisticated understanding oftheir customers to bear in all day-to-day operations. Skipping stages denies organizations the sure foundation they need to build a lasting customer-focused mind-set. Those that recognize this will invest their customer relationship dollars much more wisely-and will see their customer-focusing efforts pay offon the bottom line. PMID:15807042

  11. What is a free customer worth? Armchair calculations of nonpaying customers' value can lead to flawed strategies.

    PubMed

    Gupta, Sunil; Mela, Carl F

    2008-11-01

    Free customers who are subsidized by paying customers are essential to a vast array of businesses, such as media companies, employment services, and even IT providers. But because they generate revenue only indirectly, figuring out the true value of those customers--and how much attention to devote them--has always been a challenge. Traditional customer-valuation models don't help; they focus exclusively on paying customers and largely ignore network effects, or how customers help draw other customers to a business. Now a new model, devised by professors Gupta, of Harvard Business School, and Mela, of Fuqua School of Business, takes into account not only direct network effects (where buyers attract more buyers or sellers more sellers) but also indirect network effects (where buyers attract more sellers or vice versa) . The model calculates the precise long-term impact of each additional free customer on a company's profits, factoring in the degree to which he or she brings in other customers--whether free or paying--and the ripple effect of those customers. The model helped an online auction house make several critical decisions. The business made its money on fees charged to sellers but recognized that its free customers--its buyers--were valuable, too. As competition heated up, the company worried that it wasn't wooing enough buyers. Using the model, the business discovered that the network effects of buyers were indeed large and that those customers were worth over $1,000 each--much more than had been assumed. Armed with that information, the firm increased its research on buyers, invested more in targeting them with ads, and improved their experience. The model also helped the company identify the effects of various pricing strategies on sellers, showing that they became less price-sensitive over time. As a result, the company raised the fees it charged them as well. PMID:19009724

  12. The value of customer preference

    SciTech Connect

    Herig, C.; Houston, A.

    1996-05-01

    Customer preference (CP), or green pricing, may be the financial hedge for electric supply industry integration of photovoltaics. CP is currently defined as a voluntary contribution for energy generated with renewable resources. Several utilities have examined the CP financing of renewables through experimental or implemented programs and market research. This paper first expands the concept of customer preference to include both voluntary and involuntary customer contributions. It then categorizes the features of existing and proposed CP programs. The connections between these features and market research and marketing strategies for new product development from a competitive industry are analyzed.

  13. Customer concerns regarding satellite servicing

    NASA Technical Reports Server (NTRS)

    Rysavy, Gordon

    1987-01-01

    The organization of orbital servicing of satellites is discussed. Provision of servicing equipment; design interfaces between the satellite and the servicing equipment; and the economic viability of the concept are discussed. The proposed solution for satisfying customer concerns is for the servicing organizations to baseline an adequate inventory of servicing equipment with standard interfaces and established servicing costs. With this knowledge, the customer can conduct tradeoff studies and make programmatic decisions regarding servicing options. A dialog procedure between customers and servicing specialists is outlined.

  14. Changes in energy content of lunchtime purchases from fast food restaurants after introduction of calorie labelling: cross sectional customer surveys

    PubMed Central

    Huang, Christina Y; Nonas, Cathy A; Matte, Thomas D; Bassett, Mary T; Silver, Lynn D

    2011-01-01

    Objective To assess the impact of fast food restaurants adding calorie labelling to menu items on the energy content of individual purchases. Design Cross sectional surveys in spring 2007 and spring 2009 (one year before and nine months after full implementation of regulation requiring chain restaurants’ menus to contain details of the energy content of all menu items). Setting 168 randomly selected locations of the top 11 fast food chains in New York City during lunchtime hours. Participants 7309 adult customers interviewed in 2007 and 8489 in 2009. Main outcome measures Energy content of individual purchases, based on customers’ register receipts and on calorie information provided for all items in menus. Results For the full sample, mean calories purchased did not change from before to after regulation (828 v 846 kcal, P=0.22), though a modest decrease was shown in a regression model adjusted for restaurant chain, poverty level for the store location, sex of customers, type of purchase, and inflation adjusted cost (847 v 827 kcal, P=0.01). Three major chains, which accounted for 42% of customers surveyed, showed significant reductions in mean energy per purchase (McDonald’s 829 v 785 kcal, P=0.02; Au Bon Pain 555 v 475 kcal, P<0.001; KFC 927 v 868 kcal, P<0.01), while mean energy content increased for one chain (Subway 749 v 882 kcal, P<0.001). In the 2009 survey, 15% (1288/8489) of customers reported using the calorie information, and these customers purchased 106 fewer kilocalories than customers who did not see or use the calorie information (757 v 863 kcal, P<0.001). Conclusion Although no overall decline in calories purchased was observed for the full sample, several major chains saw significant reductions. After regulation, one in six lunchtime customers used the calorie information provided, and these customers made lower calorie choices. PMID:21791497

  15. Main roads to melanoma

    PubMed Central

    Palmieri, Giuseppe; Capone, Mariaelena; Ascierto, Maria Libera; Gentilcore, Giusy; Stroncek, David F; Casula, Milena; Sini, Maria Cristina; Palla, Marco; Mozzillo, Nicola; Ascierto, Paolo A

    2009-01-01

    The characterization of the molecular mechanisms involved in development and progression of melanoma could be helpful to identify the molecular profiles underlying aggressiveness, clinical behavior, and response to therapy as well as to better classify the subsets of melanoma patients with different prognosis and/or clinical outcome. Actually, some aspects regarding the main molecular changes responsible for the onset as well as the progression of melanoma toward a more aggressive phenotype have been described. Genes and molecules which control either cell proliferation, apoptosis, or cell senescence have been implicated. Here we provided an overview of the main molecular changes underlying the pathogenesis of melanoma. All evidence clearly indicates the existence of a complex molecular machinery that provides checks and balances in normal melanocytes. Progression from normal melanocytes to malignant metastatic cells in melanoma patients is the result of a combination of down- or up-regulation of various effectors acting on different molecular pathways. PMID:19828018

  16. Main roads to melanoma.

    PubMed

    Palmieri, Giuseppe; Capone, Mariaelena; Ascierto, Maria Libera; Gentilcore, Giusy; Stroncek, David F; Casula, Milena; Sini, Maria Cristina; Palla, Marco; Mozzillo, Nicola; Ascierto, Paolo A

    2009-01-01

    The characterization of the molecular mechanisms involved in development and progression of melanoma could be helpful to identify the molecular profiles underlying aggressiveness, clinical behavior, and response to therapy as well as to better classify the subsets of melanoma patients with different prognosis and/or clinical outcome. Actually, some aspects regarding the main molecular changes responsible for the onset as well as the progression of melanoma toward a more aggressive phenotype have been described. Genes and molecules which control either cell proliferation, apoptosis, or cell senescence have been implicated. Here we provided an overview of the main molecular changes underlying the pathogenesis of melanoma. All evidence clearly indicates the existence of a complex molecular machinery that provides checks and balances in normal melanocytes. Progression from normal melanocytes to malignant metastatic cells in melanoma patients is the result of a combination of down- or up-regulation of various effectors acting on different molecular pathways. PMID:19828018

  17. Shoe Inserts and Prescription Custom Orthotics

    MedlinePlus

    ... Feet » Foot Health Information Shoe Inserts and Prescription Custom Orthotics What are Shoe Inserts? You've seen ... hold on to your receipt.) What are Prescription Custom Orthotics? Custom orthotics are specially-made devices designed ...

  18. A Customized Drought Decision Support Tool for Hsinchu Science Park

    NASA Astrophysics Data System (ADS)

    Huang, Jung; Tien, Yu-Chuan; Lin, Hsuan-Te; Liu, Tzu-Ming; Tung, Ching-Pin

    2016-04-01

    Climate change creates more challenges for water resources management. Due to the lack of sufficient precipitation in Taiwan in fall of 2014, many cities and counties suffered from water shortage during early 2015. Many companies in Hsinchu Science Park were significantly influenced and realized that they need a decision support tool to help them managing water resources. Therefore, a customized computer program was developed, which is capable of predicting the future status of public water supply system and water storage of factories when the water rationing is announced by the government. This program presented in this study for drought decision support (DDSS) is a customized model for a semiconductor company in the Hsinchu Science Park. The DDSS is programmed in Java which is a platform-independent language. System requirements are any PC with the operating system above Windows XP and an installed Java SE Runtime Environment 7. The DDSS serves two main functions. First function is to predict the future storage of Baoshan Reservoir and Second Baoshan Reservoir, so to determine the time point of water use restriction in Hsinchu Science Park. Second function is to use the results to help the company to make decisions to trigger their response plans. The DDSS can conduct real-time scenario simulations calculating the possible storage of water tank for each factory with pre-implementation and post-implementation of those response plans. In addition, DDSS can create reports in Excel to help decision makers to compare results between different scenarios.

  19. The coming battle for customer information.

    PubMed

    Hagel, J; Rayport, J F

    1997-01-01

    Companies collect information about customers to target valuable prospects more effectively, tailor their offerings to individual needs, improve customer satisfaction, and identify opportunities for new products or services. But managers' efforts to capture such information may soon be thwarted. The authors believe that consumers are going to take ownership of information about themselves and start demanding value in exchange for it. As a result, negotiating with customers for information will become costly and complex. How will that happen? Consumers are realizing that they get very little in exchange for the information they divulge so freely through their commercial transactions and survey responses. Now new technologies such as smart cards, World Wide Web browsers, and personal financial management software are allowing consumers to view comprehensive profiles of their commercial activities-- and to choose whether or not to release that information to companies. Their decision will hinge, in large part, on what vendors offer them in return for the data. Consumers will be unlikely to bargain with vendors on their own, however. The authors anticipate that companies they call infomediaries will broker information to businesses on consumers' behalf. In essence, infomediaries will be the catalyst for people to start demanding value in exchange for information about themselves. And most other companies will need to rethink how they obtain information and what they do with it if they want to find new customers and serve them better. PMID:10174454

  20. Bringing customers into the boardroom.

    PubMed

    McGovern, Gail J; Court, David; Quelch, John A; Crawford, Blair

    2004-11-01

    Misguided marketing strategies have destroyed more shareholder value than shoddy accounting or shady fiscal practices. Yet marketing functions typically reside deep in the organization, far from the executive suite and boardroom, and they are often poorly aligned with corporate strategy. Boards of directors, it would seem, have compelling reasons to monitor their companies' marketing activities. The authors argue that boards lack a clear understanding of how their companies are meeting customers' needs and how their marketing strategies drive (or often fail to drive) top-line growth. To help remedy that problem, they've devised a "marketing dashboard," a series of management reports that could give the board this critical knowledge. The dashboard has three parts, each of which the board should review regularly. The first part tracks the company's main business drivers--those business conditions that, when manipulated or otherwise changed, will directly and predictably affect the company's performance. The second part describes the specific innovations in a pipeline of growth ideas that will allow the company to reach its short- and long-term revenue goals. And the third part provides an overview of the company's marketing skill set so the board can determine not only if the company has enough marketing talent but also if it has the right marketing talent. Unlike isolated measures of marketing performance that are often insufficient, irrelevant, or misleading, the dashboard allows the board to quickly and routinely assess the effectiveness of its company's marketing strategies. Armed with a clear understanding of marketing's role and performance, the board can expose inadequate marketing campaigns, direct management to address the problem, and monitor progress. PMID:15559447

  1. Is the customer always right?

    PubMed

    Plossl, G W

    1998-02-01

    This article begins with a brief review of the early days of production and inventory control (where it started), describes the present state of the art (what it is like today), and ends with a forecast of what the future looks like (where it is going). Recognizing the importance of the customer today, it focuses on the changes in supplier-customer relations in the past as well as those to come. PMID:10176283

  2. Customer-centered brand management.

    PubMed

    Rust, Roland T; Zeithaml, Valarie A; Lemon, Katherine N

    2004-09-01

    Most executives today agree that their efforts should be focused on growing the lifetime value of their customers. Yet few companies have come to terms with the implications of that idea for their marketing management. Oldsmobile, for example, enjoyed outstanding brand equity with many customers through the 1980s. But as the century wore further on, the people who loved the Olds got downright old. So why did General Motors spend so many years and so much money trying to reposition and refurbish the tired,tarnished brand? Why didn't GM managers instead move younger buyers along a path of less resistance, toward another of the brands in GM's stable--or even launch a wholly new brand geared to their tastes? Catering to new customers, even at the expense of the brand, would surely have been the path to profits. The reason, argue the authors, is that in large consumer-goods companies like General Motors, brands are the raison d'etre. They are the focus of decision making and the basis of accountability. But this overwhelming focus on growing brand equity is inconsistent with the goal of growing customer equity. Drawing on a wide range of current examples, the authors offer seven tactics that will put brands in the service of growing customer equity. These include replacing traditional brand managers with a new position--the customer segment manager; targeting brands to as narrow an audience as possible; developing the capability and the mind-set to hand off customers from one brand to another within the company; and changing the way brand equity is measured by basing calculations on individual, rather than average, customer data. PMID:15449860

  3. 17 CFR 1.36 - Record of securities and property received from customers and option customers.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... separately for each customer or option customer: a description of the securities or property received; the name and address of such customer or option customer; the dates when the securities or property were... securities or property to such customer or option customer, or other disposition thereof, together with...

  4. 17 CFR 1.36 - Record of securities and property received from customers and option customers.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... of all securities and property received from customers, retail forex customers or option customers in lieu of money to margin, purchase, guarantee, or secure the commodity, retail forex or commodity option transactions of such customers, retail forex customers or option customers. Such record shall show...

  5. 17 CFR 1.36 - Record of securities and property received from customers and option customers.

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... of all securities and property received from customers, retail forex customers or option customers in lieu of money to margin, purchase, guarantee, or secure the commodity, retail forex or commodity option transactions of such customers, retail forex customers or option customers. Such record shall show...

  6. Linear Friction Welding Process Model for Carpenter Custom 465 Precipitation-Hardened Martensitic Stainless Steel

    NASA Astrophysics Data System (ADS)

    Grujicic, M.; Yavari, R.; Snipes, J. S.; Ramaswami, S.; Yen, C.-F.; Cheeseman, B. A.

    2014-06-01

    An Arbitrary Lagrangian-Eulerian finite-element analysis is combined with thermo-mechanical material constitutive models for Carpenter Custom 465 precipitation-hardened martensitic stainless steel to develop a linear friction welding (LFW) process model for this material. The main effort was directed toward developing reliable material constitutive models for Carpenter Custom 465 and toward improving functional relations and parameterization of the workpiece/workpiece contact-interaction models. The LFW process model is then used to predict thermo-mechanical response of Carpenter Custom 465 during LFW. Specifically, temporal evolutions and spatial distribution of temperature within, and expulsion of the workpiece material from, the weld region are examined as a function of the basic LFW process parameters, i.e., (a) contact-pressure history, (b) reciprocation frequency, and (c) reciprocation amplitude. Examination of the results obtained clearly revealed the presence of three zones within the weld, i.e., (a) Contact-interface region, (b) Thermo-mechanically affected zone, and (c) heat-affected zone. While there are no publicly available reports related to Carpenter Custom 465 LFW behavior, to allow an experiment/computation comparison, these findings are consistent with the results of our ongoing companion experimental investigation.

  7. 7 CFR 1206.4 - Customs.

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ... AND ORDERS; MISCELLANEOUS COMMODITIES), DEPARTMENT OF AGRICULTURE MANGO PROMOTION, RESEARCH, AND INFORMATION Mango Promotion, Research, and Information Order Definitions § 1206.4 Customs. Customs means...

  8. 7 CFR 1206.4 - Customs.

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... AND ORDERS; MISCELLANEOUS COMMODITIES), DEPARTMENT OF AGRICULTURE MANGO PROMOTION, RESEARCH, AND INFORMATION Mango Promotion, Research, and Information Order Definitions § 1206.4 Customs. Customs means...

  9. 7 CFR 1206.4 - Customs.

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... AND ORDERS; MISCELLANEOUS COMMODITIES), DEPARTMENT OF AGRICULTURE MANGO PROMOTION, RESEARCH, AND INFORMATION Mango Promotion, Research, and Information Order Definitions § 1206.4 Customs. Customs means...

  10. 7 CFR 1206.4 - Customs.

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ... AND ORDERS; MISCELLANEOUS COMMODITIES), DEPARTMENT OF AGRICULTURE MANGO PROMOTION, RESEARCH, AND INFORMATION Mango Promotion, Research, and Information Order Definitions § 1206.4 Customs. Customs means...

  11. An analytical approach to customer requirement information processing

    NASA Astrophysics Data System (ADS)

    Zhou, Zude; Xiao, Zheng; Liu, Quan; Ai, Qingsong

    2013-11-01

    'Customer requirements' (CRs) management is a key component of customer relationship management (CRM). By processing customer-focused information, CRs management plays an important role in enterprise systems (ESs). Although two main CRs analysis methods, quality function deployment (QFD) and Kano model, have been applied to many fields by many enterprises in the past several decades, the limitations such as complex processes and operations make them unsuitable for online businesses among small- and medium-sized enterprises (SMEs). Currently, most SMEs do not have the resources to implement QFD or Kano model. In this article, we propose a method named customer requirement information (CRI), which provides a simpler and easier way for SMEs to run CRs analysis. The proposed method analyses CRs from the perspective of information and applies mathematical methods to the analysis process. A detailed description of CRI's acquisition, classification and processing is provided.

  12. Space Mission Operations Ground Systems Integration Customer Service

    NASA Technical Reports Server (NTRS)

    Roth, Karl

    2014-01-01

    The facility, which is now the Huntsville Operations Support Center (HOSC) at Marshall Space Flight Center in Huntsville, AL, has provided continuous space mission and related services for the space industry since 1961, from Mercury Redstone through the International Space Station (ISS). Throughout the long history of the facility and mission support teams, the HOSC has developed a stellar customer support and service process. In this era, of cost cutting, and providing more capability and results with fewer resources, space missions are looking for the most efficient way to accomplish their objectives. One of the first services provided by the facility was fax transmission of documents to, then, Cape Canaveral in Florida. The headline in the Marshall Star, the newspaper for the newly formed Marshall Space Flight Center, read "Exact copies of Documents sent to Cape in 4 minutes." The customer was Dr. Wernher von Braun. Currently at the HOSC we are supporting, or have recently supported, missions ranging from simple ISS payloads requiring little more than "bentpipe" telemetry access, to a low cost free-flyer Fast, Affordable, Science and Technology Satellite (FASTSAT), to a full service ISS payload Alpha Magnetic Spectrometer 2 (AMS2) supporting 24/7 operations at three operations centers around the world with an investment of over 2 billion dollars. The HOSC has more need and desire than ever to provide fast and efficient customer service to support these missions. Here we will outline how our customer-centric service approach reduces the cost of providing services, makes it faster and easier than ever for new customers to get started with HOSC services, and show what the future holds for our space mission operations customers. We will discuss our philosophy concerning our responsibility and accessibility to a mission customer as well as how we deal with the following issues: initial contact with a customer, reducing customer cost, changing regulations and security

  13. Case study: the Health SmartLibrary* experiences in web personalization and customization at the Galter Health Sciences Library, Northwestern University

    PubMed Central

    Shedlock, James; Frisque, Michelle; Hunt, Steve; Walton, Linda; Handler, Jonathan; Gillam, Michael

    2010-01-01

    Question: How can the user's access to health information, especially full-text articles, be improved? The solution is building and evaluating the Health SmartLibrary (HSL). Setting: The setting is the Galter Health Sciences Library, Feinberg School of Medicine, Northwestern University. Method: The HSL was built on web-based personalization and customization tools: My E-Resources, Stay Current, Quick Search, and File Cabinet. Personalization and customization data were tracked to show user activity with these value-added, online services. Main Results: Registration data indicated that users were receptive to personalized resource selection and that the automated application of specialty-based, personalized HSLs was more frequently adopted than manual customization by users. Those who did customize customized My E-Resources and Stay Current more often than Quick Search and File Cabinet. Most of those who customized did so only once. Conclusion: Users did not always take advantage of the services designed to aid their library research experiences. When personalization is available at registration, users readily accepted it. Customization tools were used less frequently; however, more research is needed to determine why this was the case. PMID:20428276

  14. Estimation of customer lifetime value of a health insurance with interest rates obeying uniform distribution

    NASA Astrophysics Data System (ADS)

    Widyawan, A.; Pasaribu, U. S.; Henintyas, Permana, D.

    2015-12-01

    Nowadays some firms, including insurer firms, think that customer-centric services are better than product-centric ones in terms of marketing. Insurance firms will try to attract as many new customer as possible while maintaining existing customer. This causes the Customer Lifetime Value (CLV) becomes a very important thing. CLV are able to put customer into different segments and calculate the present value of a firm's relationship with its customer. Insurance customer will depend on the last service he or she can get. So if the service is bad now, then customer will not renew his contract though the service is very good at an erlier time. Because of this situation one suitable mathematical model for modeling customer's relationships and calculating their lifetime value is Markov Chain. In addition, the advantages of using Markov Chain Modeling is its high degree of flexibility. In 2000, Pfeifer and Carraway states that Markov Chain Modeling can be used for customer retention situation. In this situation, Markov Chain Modeling requires only two states, which are present customer and former ones. This paper calculates customer lifetime value in an insurance firm with two distinctive interest rates; the constant interest rate and uniform distribution of interest rates. The result shows that loyal customer and the customer who increase their contract value have the highest CLV.

  15. Customer service and marketing on the internet. Final report

    SciTech Connect

    Hummel, P.

    1995-11-01

    In a more competitive future successful utilities will need to embrace the communications media thai their customers find most useful and convenient. For a small, but rapidly growing number of customers, online communication is the medium of choice, and many utilities are beginning to explore how they can use the Internet to better interact with these customers. Over the next several years, this exploration will lead some utilities to implement more sophisticated services in order to increase the value they provide to their customers while reducing marketing and customer-service costs. The background information and recommendations provided in this report should help utilities achieve more rapid results from their Internet activities, no matter what their level of involvement.

  16. Negative correlation learning for customer churn prediction: a comparison study.

    PubMed

    Rodan, Ali; Fayyoumi, Ayham; Faris, Hossam; Alsakran, Jamal; Al-Kadi, Omar

    2015-01-01

    Recently, telecommunication companies have been paying more attention toward the problem of identification of customer churn behavior. In business, it is well known for service providers that attracting new customers is much more expensive than retaining existing ones. Therefore, adopting accurate models that are able to predict customer churn can effectively help in customer retention campaigns and maximizing the profit. In this paper we will utilize an ensemble of Multilayer perceptrons (MLP) whose training is obtained using negative correlation learning (NCL) for predicting customer churn in a telecommunication company. Experiments results confirm that NCL based MLP ensemble can achieve better generalization performance (high churn rate) compared with ensemble of MLP without NCL (flat ensemble) and other common data mining techniques used for churn analysis. PMID:25879060

  17. Negative Correlation Learning for Customer Churn Prediction: A Comparison Study

    PubMed Central

    Faris, Hossam

    2015-01-01

    Recently, telecommunication companies have been paying more attention toward the problem of identification of customer churn behavior. In business, it is well known for service providers that attracting new customers is much more expensive than retaining existing ones. Therefore, adopting accurate models that are able to predict customer churn can effectively help in customer retention campaigns and maximizing the profit. In this paper we will utilize an ensemble of Multilayer perceptrons (MLP) whose training is obtained using negative correlation learning (NCL) for predicting customer churn in a telecommunication company. Experiments results confirm that NCL based MLP ensemble can achieve better generalization performance (high churn rate) compared with ensemble of MLP without NCL (flat ensemble) and other common data mining techniques used for churn analysis. PMID:25879060

  18. A new application for food customization with additive manufacturing technologies

    NASA Astrophysics Data System (ADS)

    Serenó, L.; Vallicrosa, G.; Delgado, J.; Ciurana, J.

    2012-04-01

    Additive Manufacturing (AM) technologies have emerged as a freeform approach capable of producing almost any complete three dimensional (3D) objects from computer-aided design (CAD) data by successively adding material layer by layer. Despite the broad range of possibilities, commercial AM technologies remain complex and expensive, making them suitable only for niche applications. The developments of the Fab@Home system as an open AM technology discovered a new range of possibilities of processing different materials such as edible products. The main objective of this work is to analyze and optimize the manufacturing capacity of this system when producing 3D edible objects. A new heated syringe deposition tool was developed and several process parameters were optimized to adapt this technology to consumers' needs. The results revealed in this study show the potential of this system to produce customized edible objects without qualified personnel knowledge, therefore saving manufacturing costs compared to traditional technologies.

  19. 7 CFR 1206.4 - Customs.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 7 Agriculture 10 2010-01-01 2010-01-01 false Customs. 1206.4 Section 1206.4 Agriculture... INFORMATION Mango Promotion, Research, and Information Order Definitions § 1206.4 Customs. Customs means the Customs and Border Protection of the U.S. Department of Homeland Security....

  20. 7 CFR 795.16 - Custom farming.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 7 Agriculture 7 2010-01-01 2010-01-01 false Custom farming. 795.16 Section 795.16 Agriculture... PROVISIONS COMMON TO MORE THAN ONE PROGRAM PAYMENT LIMITATION General § 795.16 Custom farming. (a) Custom... agricultural chemicals by firms regularly engaged in such businesses shall not be regarded as custom farming....

  1. 7 CFR 1230.7 - Customs Service.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 7 Agriculture 10 2010-01-01 2010-01-01 false Customs Service. 1230.7 Section 1230.7 Agriculture... CONSUMER INFORMATION Pork Promotion, Research, and Consumer Information Order Definitions § 1230.7 Customs Service. Customs Service means the United States Customs Service of the United States Department...

  2. 7 CFR 1260.129 - Customs Service.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 7 Agriculture 10 2010-01-01 2010-01-01 false Customs Service. 1260.129 Section 1260.129... Promotion and Research Order Definitions § 1260.129 Customs Service. Customs Service means the United States Customs Service of the United States Department of the Treasury....

  3. 32 CFR 637.6 - Customs investigations.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 32 National Defense 4 2010-07-01 2010-07-01 true Customs investigations. 637.6 Section 637.6... CRIMINAL INVESTIGATIONS MILITARY POLICE INVESTIGATION Investigations § 637.6 Customs investigations. (a) Customs violations will be investigated as prescribed in AR 190-41. When customs authorities...

  4. 7 CFR 1221.7 - Customs.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 7 Agriculture 10 2010-01-01 2010-01-01 false Customs. 1221.7 Section 1221.7 Agriculture... INFORMATION ORDER Sorghum Promotion, Research, and Information Order Definitions § 1221.7 Customs. Customs means the U.S. Customs and Border Protection of the U.S. Department of Homeland Security....

  5. 27 CFR 27.185 - Customs release.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 1 2010-04-01 2010-04-01 false Customs release. 27.185... Distilled Spirits From Customs Custody Free of Tax for Use of the United States § 27.185 Customs release. (a) Upon receipt of appropriate customs entry and a photocopy of a permit, Form 5150.33 or...

  6. 7 CFR 1221.7 - Customs.

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... 7 Agriculture 10 2013-01-01 2013-01-01 false Customs. 1221.7 Section 1221.7 Agriculture... INFORMATION ORDER Sorghum Promotion, Research, and Information Order Definitions § 1221.7 Customs. Customs means the U.S. Customs and Border Protection of the U.S. Department of Homeland Security....

  7. 27 CFR 27.185 - Customs release.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 1 2013-04-01 2013-04-01 false Customs release. 27.185... Distilled Spirits From Customs Custody Free of Tax for Use of the United States § 27.185 Customs release. (a) Upon receipt of appropriate customs entry and a photocopy of a permit, Form 5150.33 or...

  8. 7 CFR 795.16 - Custom farming.

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... 7 Agriculture 7 2013-01-01 2013-01-01 false Custom farming. 795.16 Section 795.16 Agriculture... PROVISIONS COMMON TO MORE THAN ONE PROGRAM PAYMENT LIMITATION General § 795.16 Custom farming. (a) Custom... agricultural chemicals by firms regularly engaged in such businesses shall not be regarded as custom farming....

  9. 7 CFR 795.16 - Custom farming.

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... 7 Agriculture 7 2012-01-01 2012-01-01 false Custom farming. 795.16 Section 795.16 Agriculture... PROVISIONS COMMON TO MORE THAN ONE PROGRAM PAYMENT LIMITATION General § 795.16 Custom farming. (a) Custom... agricultural chemicals by firms regularly engaged in such businesses shall not be regarded as custom farming....

  10. 7 CFR 1260.129 - Customs Service.

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... 7 Agriculture 10 2013-01-01 2013-01-01 false Customs Service. 1260.129 Section 1260.129... Promotion and Research Order Definitions § 1260.129 Customs Service. Customs Service means the United States Customs Service of the United States Department of the Treasury....

  11. 7 CFR 1230.7 - Customs Service.

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... 7 Agriculture 10 2013-01-01 2013-01-01 false Customs Service. 1230.7 Section 1230.7 Agriculture... CONSUMER INFORMATION Pork Promotion, Research, and Consumer Information Order Definitions § 1230.7 Customs Service. Customs Service means the United States Customs Service of the United States Department...

  12. 27 CFR 27.185 - Customs release.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 1 2012-04-01 2012-04-01 false Customs release. 27.185... Distilled Spirits From Customs Custody Free of Tax for Use of the United States § 27.185 Customs release. (a) Upon receipt of appropriate customs entry and a photocopy of a permit, Form 5150.33 or...

  13. 7 CFR 1260.129 - Customs Service.

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... 7 Agriculture 10 2012-01-01 2012-01-01 false Customs Service. 1260.129 Section 1260.129... Promotion and Research Order Definitions § 1260.129 Customs Service. Customs Service means the United States Customs Service of the United States Department of the Treasury....

  14. 7 CFR 1230.7 - Customs Service.

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... 7 Agriculture 10 2012-01-01 2012-01-01 false Customs Service. 1230.7 Section 1230.7 Agriculture... CONSUMER INFORMATION Pork Promotion, Research, and Consumer Information Order Definitions § 1230.7 Customs Service. Customs Service means the United States Customs Service of the United States Department...

  15. 7 CFR 1221.7 - Customs.

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... 7 Agriculture 10 2012-01-01 2012-01-01 false Customs. 1221.7 Section 1221.7 Agriculture... INFORMATION ORDER Sorghum Promotion, Research, and Information Order Definitions § 1221.7 Customs. Customs means the U.S. Customs and Border Protection of the U.S. Department of Homeland Security....

  16. 42 CFR 414.224 - Customized items.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... 42 Public Health 3 2012-10-01 2012-10-01 false Customized items. 414.224 Section 414.224 Public... Medical Equipment and Prosthetic and Orthotic Devices § 414.224 Customized items. (a) Criteria for a customized item. To be considered a customized item for payment purposes under paragraph (b) of this...

  17. 42 CFR 414.224 - Customized items.

    Code of Federal Regulations, 2014 CFR

    2014-10-01

    ... 42 Public Health 3 2014-10-01 2014-10-01 false Customized items. 414.224 Section 414.224 Public... Medical Equipment, Prosthetic and Orthotic Devices, and Surgical Dressings § 414.224 Customized items. (a) Criteria for a customized item. To be considered a customized item for payment purposes under paragraph...

  18. 42 CFR 414.224 - Customized items.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... 42 Public Health 3 2011-10-01 2011-10-01 false Customized items. 414.224 Section 414.224 Public... and Prosthetic and Orthotic Devices § 414.224 Customized items. (a) Criteria for a customized item. To be considered a customized item for payment purposes under paragraph (b) of this section, a...

  19. 42 CFR 414.224 - Customized items.

    Code of Federal Regulations, 2013 CFR

    2013-10-01

    ... 42 Public Health 3 2013-10-01 2013-10-01 false Customized items. 414.224 Section 414.224 Public... Medical Equipment and Prosthetic and Orthotic Devices § 414.224 Customized items. (a) Criteria for a customized item. To be considered a customized item for payment purposes under paragraph (b) of this...

  20. 12 CFR 13.5 - Customer information.

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... 12 Banks and Banking 1 2012-01-01 2012-01-01 false Customer information. 13.5 Section 13.5 Banks... PRACTICES § 13.5 Customer information. Prior to the execution of a transaction recommended to a non... obtain information concerning: (a) The customer's financial status; (b) The customer's tax status;...

  1. 7 CFR 1260.129 - Customs Service.

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ... 7 Agriculture 10 2011-01-01 2011-01-01 false Customs Service. 1260.129 Section 1260.129... Promotion and Research Order Definitions § 1260.129 Customs Service. Customs Service means the United States Customs Service of the United States Department of the Treasury....

  2. 7 CFR 1230.7 - Customs Service.

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ... 7 Agriculture 10 2011-01-01 2011-01-01 false Customs Service. 1230.7 Section 1230.7 Agriculture... CONSUMER INFORMATION Pork Promotion, Research, and Consumer Information Order Definitions § 1230.7 Customs Service. Customs Service means the United States Customs Service of the United States Department...

  3. 7 CFR 1260.129 - Customs Service.

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ... 7 Agriculture 10 2014-01-01 2014-01-01 false Customs Service. 1260.129 Section 1260.129... Promotion and Research Order Definitions § 1260.129 Customs Service. Customs Service means the United States Customs Service of the United States Department of the Treasury....

  4. 7 CFR 795.16 - Custom farming.

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ... 7 Agriculture 7 2014-01-01 2014-01-01 false Custom farming. 795.16 Section 795.16 Agriculture... PROVISIONS COMMON TO MORE THAN ONE PROGRAM PAYMENT LIMITATION General § 795.16 Custom farming. (a) Custom... agricultural chemicals by firms regularly engaged in such businesses shall not be regarded as custom farming....

  5. 7 CFR 795.16 - Custom farming.

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ... 7 Agriculture 7 2011-01-01 2011-01-01 false Custom farming. 795.16 Section 795.16 Agriculture... PROVISIONS COMMON TO MORE THAN ONE PROGRAM PAYMENT LIMITATION General § 795.16 Custom farming. (a) Custom... agricultural chemicals by firms regularly engaged in such businesses shall not be regarded as custom farming....

  6. 27 CFR 27.185 - Customs release.

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 1 2011-04-01 2011-04-01 false Customs release. 27.185... Distilled Spirits From Customs Custody Free of Tax for Use of the United States § 27.185 Customs release. (a) Upon receipt of appropriate customs entry and a photocopy of a permit, Form 5150.33 or...

  7. 27 CFR 27.185 - Customs release.

    Code of Federal Regulations, 2014 CFR

    2014-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 1 2014-04-01 2014-04-01 false Customs release. 27.185... Distilled Spirits From Customs Custody Free of Tax for Use of the United States § 27.185 Customs release. (a) Upon receipt of appropriate customs entry and a photocopy of a permit, Form 5150.33 or...

  8. 7 CFR 1230.7 - Customs Service.

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ... 7 Agriculture 10 2014-01-01 2014-01-01 false Customs Service. 1230.7 Section 1230.7 Agriculture... CONSUMER INFORMATION Pork Promotion, Research, and Consumer Information Order Definitions § 1230.7 Customs Service. Customs Service means the United States Customs Service of the United States Department...

  9. 25 CFR 175.23 - Customer responsibilities.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 25 Indians 1 2010-04-01 2010-04-01 false Customer responsibilities. 175.23 Section 175.23 Indians BUREAU OF INDIAN AFFAIRS, DEPARTMENT OF THE INTERIOR LAND AND WATER INDIAN ELECTRIC POWER UTILITIES Utility Service Administration § 175.23 Customer responsibilities. The customer(s) of a utility subject...

  10. Insurance coverage of customers induces dishonesty of sellers in markets for credence goods

    PubMed Central

    Kerschbamer, Rudolf; Neururer, Daniel; Sutter, Matthias

    2016-01-01

    Honesty is a fundamental pillar for cooperation in human societies and thus for their economic welfare. However, humans do not always act in an honest way. Here, we examine how insurance coverage affects the degree of honesty in credence goods markets. Such markets are plagued by strong incentives for fraudulent behavior of sellers, resulting in estimated annual costs of billions of dollars to customers and the society as a whole. Prime examples of credence goods are all kinds of repair services, the provision of medical treatments, the sale of software programs, and the provision of taxi rides in unfamiliar cities. We examine in a natural field experiment how computer repair shops take advantage of customers’ insurance for repair costs. In a control treatment, the average repair price is about EUR 70, whereas the repair bill increases by more than 80% when the service provider is informed that an insurance would reimburse the bill. Our design allows decomposing the sources of this economically impressive difference, showing that it is mainly due to the overprovision of parts and overcharging of working time. A survey among repair shops shows that the higher bills are mainly ascribed to insured customers being less likely to be concerned about minimizing costs because a third party (the insurer) pays the bill. Overall, our results strongly suggest that insurance coverage greatly increases the extent of dishonesty in important sectors of the economy with potentially huge costs to customers and whole economies. PMID:27325784

  11. Beyond Customer Satisfaction: Reexamining Customer Loyalty to Evaluate Continuing Education Programs

    ERIC Educational Resources Information Center

    Hoyt, Jeff E.; Howell, Scott L.

    2011-01-01

    This article provides questionnaire items and a theoretical model of factors predictive of customer loyalty for use by administrators to determine ways to increase repeat purchasing in their continuing education programs. Prior studies in the literature are discussed followed by results of applying the model at one institution and a discussion of…

  12. Discounts to Cash Customers

    ERIC Educational Resources Information Center

    Zelenak, Mel J.

    1977-01-01

    Results of an attitude questionnaire designed to examine businesspersons' attitudes towards the cash discount provision in the Fair Credit Billing Act indicate that businesspersons are divided in their attitudes towards the provision, and contradict theories that all merchants would oppose the provision. (TA)

  13. Employee and customer satisfaction in healthcare.

    PubMed

    Jackson, Todd; Wood, Ben D

    2010-01-01

    There were multiple factors identified in a literature review that have a relationship to customer satisfaction, customer loyalty, employee satisfaction, and links between employee and customer satisfaction. Some of the factors identified were communication, wait times, perceived value, trust, dissatisfaction with management, changes in the workplace, vision,and fun at work. Managers must identify these topics to ensure customer satisfaction, customer loyalty,and employee satisfaction which will ultimately have a positive impact on their organizations. PMID:22279715

  14. Dissatisfied utility customers can be opportunities

    SciTech Connect

    Gilbert, S.

    1995-12-01

    While many utility companies boast about surveys showing high customer satisfaction, they might do well to switch their focus to working with dissatisfied customers. From a marketing perspective, the best opportunities are with those customers who are dissatisfied. By viewing customer problems as marketing and sales opportunities, utilities can reach customers when they are most willing to take action. The paper illustrates this principle by examples.

  15. Custom Ocular Prosthesis: A Palliative Approach

    PubMed Central

    Thakkar, Prachi; Patel, JR; Sethuraman, Rajesh; Nirmal, Narendra

    2012-01-01

    The goal of palliative care is the achievement of the best quality of life for patients and their families. Eyes are generally the first features of the face to be noticed. Loss of an eye is a traumatic event which has a crippling effect on the psychology of the patient. Several ocular and orbital disorders require surgical intervention that may result in ocular defects. An ocular prosthesis is fabricated to restore the structure, function, and cosmetics of the defects created by such conditions. Although an implant eye prosthesis has a superior outcome, due to economic factors it may not be a feasible option for all patients. Therefore, a custom-made ocular prosthesis is a good alternative. This case report presents a palliative treatment for a patient with an enucleated eye by fabricating a custom ocular prosthesis which improved his psychological, physical, social, functional, emotional and spiritual needs. PMID:22837616

  16. CRC customer versus rater octane number requirement program (1990)

    SciTech Connect

    Not Available

    1993-10-01

    A CRC cooperative program was conducted to determine the difference in octane requirements between technical raters and 'customers' (the general driving public). The tests were conducted in two phases, with the second being a repeat of the first to verify the results obtained. The trained raters used the CRC E-15 procedure to determine the octane requirement of the vehicles while the customers' perception and objection to knock were determined through the use of a questionnaire. The customers' responses (perception and objection level) were based upon audible knock, acceleration performance, and after-run on a series of full-boiling-range customer/rater unleaded (FBRCU) reference-fuels. Data were analyzed from 168 1988-1991 model-year vehicles, with 126 of these tested in Phase II. The results showed that the customers, objections and perceptions were overwhelmingly based on knock, rather than acceleration performance or after-run. Two general methods, a population comparison and a delta analysis, were used to estimate the difference between customer and rater octane requirements. In the first method, the data were analyzed by comparing satisfaction curves for the technical and customer octane requirements (population comparison).

  17. Comparison of the Northeast Arctic cod year class strength (at the age of 3+) with the SST anomalies in main spawning ground (the Norwegian Shelf Waters) by results of analysis satellite monitoring data during last years.

    NASA Astrophysics Data System (ADS)

    Vanyushin, George

    2015-04-01

    Continuous long-term database (1998-2014) on the sea surface temperature (SST) comprising results of regional satellite monitoring (the Norwegian and the Barents seas) is used to resolve several applied problems. Authors have analyzed indirect influence the SST (the NOAA satellite data) on modern cod total stock biomass (abundance of the Northeast Arctic cod at age 3+). In this study, we went on the consideration of the relationship between the SST anomalies for March-April in the main spawning ground of the cod off the Lofoten islands in the Norwegian Shelf Waters and forecasting assessment of future cod generation success and its future abundance of 3 year old. Mean monthly SST and SST anomalies are computed for the selected area on the basis of the weekly SST maps which made by using the NOAA satellites data for the period 1998-2014. Comparison of the SST anomalies in the main spawning ground with abundance of the cod year class at age 3+ shows that survival of the cod generations was inhibited on the whole as negative (below -0,1C) well as positive SST anomalies (above +1,3C) during March and April. Finally, the results indicate that poor and low middle generations of cod at age 3+ (2002, 2004, 2010) occurred in years with negative or extremely high positive the SST anomalies in the spawning area. The SST anomalies in years which were close to normal significances provide conditions for appearance middle or strong generations of cod (2001-2003, 2005-2009, 2011-2013). So, the SST and SST anomalies (by the NOAA satellite data) characterize of increase in input of warm Atlantic waters which form numerous eddies along the main stream thus creating favorable conditions for spawning and development of the cod larvae and fry and provide them with food stock, finally direct influence on forming total stock biomass of cod and helping its population forecast. Key words: satellite monitoring of SST, the Northeast Arctic cod, spawning ground, forecast of the cod year class

  18. The four faces of mass customization.

    PubMed

    Gilmore, J H; Pine, B J

    1997-01-01

    Virtually all executives today recognize the need to provide outstanding service to customers. Focusing on the customer, however, is both an imperative and a potential curse. In their desire to become customer driven, many companies have resorted to inventing new programs and procedures to meet every customer's request. But as customers and their needs grow increasingly diverse, such an approach has become a surefire way to add unnecessary cost and complexity to operations. Companies around the world have embraced mass customization in an attempt to avoid those pitfalls. Readily available information technology and flexible work processes permit them to customize goods or services for individual customers in high volumes at low cost. But many managers have discovered that mass customization itself can produce unnecessary cost and complexity. They are realizing that they did not examine thoroughly enough what kind of customization their customers would value before they plunged ahead. That is understandable. Until now, no framework has existed to help managers determine the type of customization they should pursue. James Gilmore and Joseph Pine provide managers with just such a framework. They have identified four distinct approaches to customization. When designing or redesigning a product, process, or business unit, managers should examine each approach for possible insights into how to serve their customers best. In some cases, a single approach will dominate the design. More often, however, managers will need a mix of some or all of the four approaches to serve their own particular set of customers. PMID:10174455

  19. Prosthetic management of malpositioned implant using custom cast abutment

    PubMed Central

    Chatterjee, Aishwarya; Ragher, Mallikarjuna; Patil, Sanket; Chatterjee, Debopriya; Dandekeri, Savita; Prabhu, Vishnu

    2015-01-01

    Two cases are reported with malpositioned implants. Both the implants were placed 6–7 months back. They had osseointegrated well with the surrounding bone. However, they presented severe facial inclination. Case I was restored with custom cast abutment with an auto polymerizing acrylic gingival veneer. Case II was restored with custom cast UCLA type plastic implant abutment. Ceramic was directly fired on the custom cast abutments. The dual treatment strategy resulted in functional and esthetic restorations despite facial malposition of the implants. PMID:26538957

  20. Interruption costs, customer satisfaction and expectations for service reliability

    SciTech Connect

    Sullivan, M.J.; Suddeth, B.N.; Vardell, T.; Vojdani, A.

    1996-05-01

    This paper summarizes results of a comprehensive study of the economic value of electric service carried out by Duke Power Company in cooperation with the Electric Power Research Institute. In the study, customer interruption costs were estimated for generation, transmission and distribution outages of differencing lengths occurring under varying circumstances. Interruption costs for momentary outages and voltage disturbances are also reported. In addition to these economic indicators of customer value of service, customer expectations for service reliability and power quality and their satisfaction with the service currently offered are reported. Statistical methods and procedures used in estimating interruption costs are described.

  1. Custom Orthotics Changed My Life

    ERIC Educational Resources Information Center

    Holeton, Richard

    2010-01-01

    The narrator relates his life's downward spiral and miraculous rebound from severe foot problems using animated bullet points, images, charts, and graphs. "Custom Orthotics Changed My Life" is a work of presentation fiction, or slideshow fiction, in the form of a video with an original soundtrack. The music was composed by David Kettler, a…

  2. Custom Search Engines: Tools & Tips

    ERIC Educational Resources Information Center

    Notess, Greg R.

    2008-01-01

    Few have the resources to build a Google or Yahoo! from scratch. Yet anyone can build a search engine based on a subset of the large search engines' databases. Use Google Custom Search Engine or Yahoo! Search Builder or any of the other similar programs to create a vertical search engine targeting sites of interest to users. The basic steps to…

  3. Students: Customers, Clients or Pawns?

    ERIC Educational Resources Information Center

    Tight, Malcolm

    2013-01-01

    The metaphor of the student as a consumer or customer is widely used within contemporary higher education, and impacts on the ways in which students, academics and institutions behave. These, and a number of alternative metaphors for the student, are critically reviewed. The alternatives considered include both contemporary (student as client or…

  4. Customer Service & Team Problem Solving.

    ERIC Educational Resources Information Center

    Martin, Sabrina Budasi

    This curriculum guide provides materials for a six-session, site-specific training course in customer service and team problem solving for the Claretian Medical Center. The course outline is followed the six lesson plans. Components of each lesson plan include a list of objectives, an outline of activities and discussion topics for the lesson,…

  5. Intelligent diagnosis and prescription for a customized physical fitness and healthcare system.

    PubMed

    Huang, Chung-Chi; Liu, Hsiao-Man; Huang, Chung-Lin

    2015-01-01

    With the advent of the era of global high-tech industry and commerce and its associated sedentary lifestyle, opportunities for physical activity are reduced. People's physical fitness and health is deteriorating. Therefore, it is necessary to develop a system that can enhance people's physical fitness and health. However, it is difficult for general physical fitness and healthcare systems to meet individualized needs. The main purpose of this research is to develop a method of intelligent diagnosis and prescription for a customized physical fitness and healthcare system. The proposed system records all processes of the physical fitness and healthcare system via a wireless sensor network and the results of the diagnosis and prescription will be generated by fuzzy logic inference. It will improve individualized physical fitness and healthcare. Finally, we demonstrate the advantages of intelligent diagnosis and prescription for a customized physical fitness and healthcare system. PMID:26444803

  6. Space Transportation Main Engine

    NASA Technical Reports Server (NTRS)

    Monk, Jan C.

    1992-01-01

    The topics are presented in viewgraph form and include the following: Space Transportation Main Engine (STME) definition, design philosophy, robust design, maximum design condition, casting vs. machined and welded forgings, operability considerations, high reliability design philosophy, engine reliability enhancement, low cost design philosophy, engine systems requirements, STME schematic, fuel turbopump, liquid oxygen turbopump, main injector, and gas generator. The major engine components of the STME and the Space Shuttle Main Engine are compared.

  7. Building brand equity and customer loyalty

    SciTech Connect

    Pokorny, G.

    1995-05-01

    Customer satisfaction and customer loyalty are two different concepts, not merely two different phrases measuring a single consumer attitude. Utilities having identical customer satisfaction ratings based on performance in areas like power reliability, pricing, and quality of service differ dramatically in their levels of customer loyalty. As competitive markets establish themselves, discrepancies in customer loyalty will have profound impacts on each utility`s prospects for market retention, profitability, and ultimately, shareholder value. Meeting pre-existing consumer needs, wants and preferences is the foundation of any utility strategy for building customer loyalty and market retention. Utilities meet their underlying customer expectations by performing well in three discrete areas: product, customer service programs, and customer service transactions. Brand equity is an intervening variable standing between performance and the loyalty a utility desires. It is the totality of customer perceptions about the unique extra value the utility provides above and beyond its basic product, customer service programs and customer service transactions; it is the tangible, palpable reality of a branded utility that exists in the minds of consumers. By learning to manage their brand equity as well as they manage their brand performance, utilities gain control over all the major elements in the value-creation process that creates customer loyalty. By integrating brand performance and brand equity, electric utility companies can truly become in their customers` eyes a brand - a unique, very special, value-added energy services provider that can ask for and deserve a premium price in the marketplace.

  8. An innovative impression technique for fabrication of a custom made ocular prosthesis

    PubMed Central

    Tripuraneni, Sunil Chandra; Vadapalli, Sriharsha Babu; Ravikiran, P; Nirupama, N

    2015-01-01

    Various impression and fitting techniques have been described in the past for restoring ocular defects. The present article describes a new direct impression technique for recording and rehabilitating ocular defects, by custom-made ocular prosthesis. All the techniques described in the history, mainly concentrated in recording the tissue surface of the defect, which made it difficult to contour the palpebral surface resulting in the poor esthetics of the prosthesis. The present impression technique uses heavy bodied polyvinyl siloxane impression material, which facilitates accurate recording of the tissue surface and the palpebral surface of the defect, resulting in the fabrication of functionally and esthetically acceptable prosthesis. PMID:26265651

  9. Teaching Main Idea Comprehension.

    ERIC Educational Resources Information Center

    Baumann, James F., Ed.

    Intended to help classroom teachers, curriculum developers, and researchers, this book provides current information on theoretical and instructional aspects of main idea comprehension. Titles and authors are as follows: "The Confused World of Main Idea" (James W. Cunningham and David W. Moore); "The Comprehension of Important Information in…

  10. The Maine Event

    ERIC Educational Resources Information Center

    McHale, Tom

    2007-01-01

    In this article, the author describes the successful laptop program employed at Mt. Abram High School in Strong, Maine. Through the Maine Learning Technology Initiative, the school has issued laptops to all 36,000 teachers and students in grades 7-8. This program has helped level the playing field for a student population that is 50 percent to 55…

  11. MAINE MARINE WORM HABITAT

    EPA Science Inventory

    WORM provides a generalized representation at 1:24,000 scale of commercially harvested marine worm habitat in Maine, based on Maine Department of Marine Resources data from 1970's. Original maps were created by MDMR and published by USF&WS as part of the ""&quo...

  12. Customer service in equine veterinary medicine.

    PubMed

    Blach, Edward L

    2009-12-01

    This article explores customer service in equine veterinary medicine. It begins with a discussion about the differences between customers and clients in veterinary medicine. An overview of the nature of the veterinary-client-patient relationship and its effects on the veterinarian's services sheds light on how to evaluate your customer service. The author reviews a study performed in 2007 that evaluated 24 attributes of customer service and their importance to clients of equine veterinarians in their decision to select a specific veterinarian or hospital. The article concludes with an overview of how to evaluate your customer service in an effort to optimize your service to achieve customer loyalty. PMID:19945637

  13. Quality Markers in Cardiology. Main Markers to Measure Quality of Results (Outcomes) and Quality Measures Related to Better Results in Clinical Practice (Performance Metrics). INCARDIO (Indicadores de Calidad en Unidades Asistenciales del Área del Corazón): A SEC/SECTCV Consensus Position Paper.

    PubMed

    López-Sendón, José; González-Juanatey, José Ramón; Pinto, Fausto; Cuenca Castillo, José; Badimón, Lina; Dalmau, Regina; González Torrecilla, Esteban; López-Mínguez, José Ramón; Maceira, Alicia M; Pascual-Figal, Domingo; Pomar Moya-Prats, José Luis; Sionis, Alessandro; Zamorano, José Luis

    2015-11-01

    Cardiology practice requires complex organization that impacts overall outcomes and may differ substantially among hospitals and communities. The aim of this consensus document is to define quality markers in cardiology, including markers to measure the quality of results (outcomes metrics) and quality measures related to better results in clinical practice (performance metrics). The document is mainly intended for the Spanish health care system and may serve as a basis for similar documents in other countries. PMID:26315766

  14. Main results of the 2012 joint Norwegian-Russian expedition to the dumping sites of the nuclear submarine K-27 and solid radioactive waste in Stepovogo Fjord, Novaya Zemlya.

    PubMed

    Gwynn, Justin P; Nikitin, Aleksander; Shershakov, Viacheslav; Heldal, Hilde Elise; Lind, Bjørn; Teien, Hans-Christian; Lind, Ole Christian; Sidhu, Rajdeep Singh; Bakke, Gunnar; Kazennov, Alexey; Grishin, Denis; Fedorova, Anastasia; Blinova, Oxana; Sværen, Ingrid; Lee Liebig, Penny; Salbu, Brit; Wendell, Cato Christian; Strålberg, Elisabeth; Valetova, Nailja; Petrenko, Galina; Katrich, Ivan; Logoyda, Igor; Osvath, Iolanda; Levy, Isabelle; Bartocci, Jean; Pham, Mai Khanh; Sam, Adam; Nies, Hartmut; Rudjord, Anne Liv

    2016-01-01

    This paper reports the main results of the 2012 joint Norwegian-Russian expedition to investigate the radioecological situation of the Stepovogo Fjord on the eastern coast of Novaya Zemlya, where the nuclear submarine K-27 and solid radioactive waste was dumped. Based on in situ gamma measurements and the analysis of seawater and sediment samples taken around the submarine, there was no indication of any leakage from the reactor units of K-27. With regard to the radioecological status of Stepovogo Fjord, activity concentrations of all radionuclides in seawater, sediment and biota in 2012 were in general lower than reported from the previous investigations in the 1990s. However in 2012, the activity concentrations of (137)Cs and, to a lesser extent, those of (90)Sr remained elevated in bottom water from the inner part of Stepovogo Fjord compared with surface water and the outer part of Stepovogo Fjord. Deviations from expected (238)Pu/(239,240)Pu activity ratios and (240)Pu/(239)Pu atom ratios in some sediment samples from the inner part of Stepovogo Fjord observed in this study and earlier studies may indicate the possibility of leakages from dumped waste from different nuclear sources. Although the current environmental levels of radionuclides in Stepovogo Fjord are not of immediate cause for concern, further monitoring of the situation is warranted. PMID:25716076

  15. Comparison of Bare-Metal Stent and Drug-Eluting Stent for the Treatment of Patients Undergoing Percutaneous Coronary Intervention for Unprotected Left Main Coronary Artery Disease – Long-Term Result from a Single Center Experience

    PubMed Central

    Lai, Chih-Hung; Lee, Wen-Lieng; Sung, Shih-Hsien; Hsu, Pai-Feng; Chen, Ying-Hwa; Chan, Wan-Leong; Lin, Shing-Jong; Lu, Tse-Min

    2015-01-01

    Background Percutaneous coronary intervention (PCI) has become an alternative treatment for left main (LM) coronary artery disease. The aim of our study was to compare long-term clinical outcomes of patients undergoing unprotected LM PCI with bare-metal stent (BMS) or drug-eluting stent (DES) in a high-risk population. Methods and Results We enrolled 223 consecutive patients with unprotected LM coronary artery disease undergoing PCI (mean age: 71.1 ± 11.2 years, 187 male), including 94 patients receiving BMS and 129 patients receiving DES. The patients receiving DES had a significantly higher SYNTAX score (p = 0.05). During the mean follow-up period of 2.5 years, there were 31 cardiovascular deaths (BMS: 21 cases, DES: 10 cases, p = 0.04 by log-rank test), 56 major adverse cardiovascular events (MACE, including cardiovascular death, non-fatal myocardial infarction (MI) and clinical-driven target lesion revascularization; BMS: 33 cases, DES: 23 cases, p = 0.03 by log-rank test) and 6 cases with definite/probable stent thrombosis (BMS: 5 cases, DES: 1 cases, p = 0.09). In multivariate Cox analysis, the use of DES was identified as an independent protective factor against cardiovascular death [hazard ratio (HR) = 0.34, 95% confidence interval (Cl) = 0.15-0.79, p = 0.01] and MACE (HR = 0.50, 95% CI = 0.28-0.88, p = 0.02). The clinical outcome analyses in propensity-score matched the cohort (87 matched pair of patients receiving BMS and DES) and yielded similar results. Conclusions In the general practice among a high-risk population undergoing unprotected LM PCI, the use of DES appeared to be beneficial in reducing the risk of long-term cardiovascular death and MACE. PMID:27122897

  16. Data Mining for Customer Segmentation in Personal Financial Market

    NASA Astrophysics Data System (ADS)

    Wang, Guoxun; Li, Fang; Zhang, Peng; Tian, Yingjie; Shi, Yong

    The personal financial market segmentation plays an important role in retail banking. It is widely admitted that there are a lot of limitations of conventional ways in customer segmentation, which are knowledge based and often get bias results. In contrast, data mining can deal with mass of data and never miss any useful knowledge. Due to the mass storage volume of unlabeled transaction data, in this paper, we propose a clustering ensemble method based on majority voting mechanism and two alternative manners to further enhance the performance of customer segmentation in real banking business. Through the experiments and examinations in real business environment, we can come to a conclusion that our model reflect the true characteristics of various types of customers and can be used to find the investment preferences of customers.

  17. The Main Idea Organizer.

    ERIC Educational Resources Information Center

    Burke, Jim

    2003-01-01

    Presents the Main Idea Organizer (MIO) to help students who may struggle with writing, reading, and thinking--though in different ways and for different reasons. Describes many different ways the author uses the MIO. (SG)

  18. MAINE WEIRS 1990

    EPA Science Inventory

    WEIR90 shows point locations of herring weirs in Maine based on 1990 overflight by MDMR Marine Patrol, mapped at an approximate scale of 1:100,000. Data were screen digitized from paper maps used during the overflight.

  19. FCC main fractionator revamps

    SciTech Connect

    Golden, S.W.; Martin, G.R.; Sloley, A.W. )

    1993-03-01

    Structured packing use in fluid catalytic cracker (FCC) main fractionators significantly impacts unit pressure profile. Unit pressure balance links the FCC main fractionator, reactor, regenerator, air compressor and wet gas compressor. Unit pressure balance should be viewed as a design variable when evaluating FCC unit revamps. Depending upon limitations of the particular FCC unit, capacity increases of 12.5% to 22.5% have been achieved without modifications to major rotating equipment, by revamping FCC main fractionators with structured packing. An examination of three FCC main fractionator revamps show improvements to pressure profiles and unit capacity. The three revamps described included a wet gas compressor volume limit; an air blower limitation; and a wet gas compressor motor limitation.

  20. Customized MFM probes with high lateral resolution

    PubMed Central

    Jaafar, Miriam; Berganza, Eider; Asenjo, Agustina

    2016-01-01

    Summary Magnetic force microscopy (MFM) is a widely used technique for magnetic imaging. Besides its advantages such as the high spatial resolution and the easy use in the characterization of relevant applied materials, the main handicaps of the technique are the lack of control over the tip stray field and poor lateral resolution when working under standard conditions. In this work, we present a convenient route to prepare high-performance MFM probes with sub-10 nm (sub-25 nm) topographic (magnetic) lateral resolution by following an easy and quick low-cost approach. This allows one to not only customize the tip stray field, avoiding tip-induced changes in the sample magnetization, but also to optimize MFM imaging in vacuum (or liquid media) by choosing tips mounted on hard (or soft) cantilevers, a technology that is currently not available on the market. PMID:27547625

  1. Customized MFM probes with high lateral resolution.

    PubMed

    Iglesias-Freire, Óscar; Jaafar, Miriam; Berganza, Eider; Asenjo, Agustina

    2016-01-01

    Magnetic force microscopy (MFM) is a widely used technique for magnetic imaging. Besides its advantages such as the high spatial resolution and the easy use in the characterization of relevant applied materials, the main handicaps of the technique are the lack of control over the tip stray field and poor lateral resolution when working under standard conditions. In this work, we present a convenient route to prepare high-performance MFM probes with sub-10 nm (sub-25 nm) topographic (magnetic) lateral resolution by following an easy and quick low-cost approach. This allows one to not only customize the tip stray field, avoiding tip-induced changes in the sample magnetization, but also to optimize MFM imaging in vacuum (or liquid media) by choosing tips mounted on hard (or soft) cantilevers, a technology that is currently not available on the market. PMID:27547625

  2. Custom VLSI circuits for high energy physics

    SciTech Connect

    Parker, S.

    1998-06-01

    This article provides a brief guide to integrated circuits, including their design, fabrication, testing, radiation hardness, and packaging. It was requested by the Panel on Instrumentation, Innovation, and Development of the International Committee for Future Accelerators, as one of a series of articles on instrumentation for future experiments. Their original request emphasized a description of available custom circuits and a set of recommendations for future developments. That has been done, but while traps that stop charge in solid-state devices are well known, those that stop physicists trying to develop the devices are not. Several years spent dodging the former and developing the latter made clear the need for a beginner`s guide through the maze, and that is the main purpose of this text.

  3. New Thoughts of Customer Value Study

    NASA Astrophysics Data System (ADS)

    Sun, Hong; Su, Zhuqing

    Customer value theory's discovery has established to take customer and even customer value as the center position for research of marketing, which is good progress of marketing theory. However, in the past researches for customer value emphasized customer perceived value, there was no good answer on which customers perceived with what scale. This paper states that customer perceived value is established in value transmission mechanism of its rear, which is based on the role of consumption values. With a market environment's change, and the strength of consumer's sovereignty consciousness, especially when personal consumption is identified and developed to become a mainstream consume culture in nowadays society, the role of the transmission is increasingly in evidence. Studies of consumeption values are to deepen customer value theory.

  4. MANAGING LARGE DATABASES WITH CUSTOMIZED SAS WINDOWS

    EPA Science Inventory

    This paper discusses the principles of database management through customized windows using SAS/AF, particularly PROC BUILD, to invoke interactive and batch processing of data entry, editing, updating, automatic report generation, and custom report generation functions, including...

  5. 19 CFR 24.14 - Salable Customs forms.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 1 2010-04-01 2010-04-01 false Salable Customs forms. 24.14 Section 24.14 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY CUSTOMS FINANCIAL AND ACCOUNTING PROCEDURE § 24.14 Salable Customs forms. (a) Customs forms for sale...

  6. 19 CFR 24.14 - Salable Customs forms.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 19 Customs Duties 1 2013-04-01 2013-04-01 false Salable Customs forms. 24.14 Section 24.14 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY CUSTOMS FINANCIAL AND ACCOUNTING PROCEDURE § 24.14 Salable Customs forms. (a) Customs forms for sale...

  7. 19 CFR 24.14 - Salable Customs forms.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 19 Customs Duties 1 2012-04-01 2012-04-01 false Salable Customs forms. 24.14 Section 24.14 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY CUSTOMS FINANCIAL AND ACCOUNTING PROCEDURE § 24.14 Salable Customs forms. (a) Customs forms for sale...

  8. 19 CFR 24.14 - Salable Customs forms.

    Code of Federal Regulations, 2014 CFR

    2014-04-01

    ... 19 Customs Duties 1 2014-04-01 2014-04-01 false Salable Customs forms. 24.14 Section 24.14 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY CUSTOMS FINANCIAL AND ACCOUNTING PROCEDURE § 24.14 Salable Customs forms. (a) Customs forms for sale...

  9. 19 CFR 24.14 - Salable Customs forms.

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... 19 Customs Duties 1 2011-04-01 2011-04-01 false Salable Customs forms. 24.14 Section 24.14 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY CUSTOMS FINANCIAL AND ACCOUNTING PROCEDURE § 24.14 Salable Customs forms. (a) Customs forms for sale...

  10. 19 CFR 19.34 - Customs supervision.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... Wheat § 19.34 Customs supervision. Port directors shall exercise such supervision and control over the... imported wheat and no unauthorized mixing, blending, or commingling of such imported wheat. Importers... wheat in continuous Customs custody shall maintain such records as will enable Customs officers...

  11. 19 CFR 19.34 - Customs supervision.

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... Wheat § 19.34 Customs supervision. Port directors shall exercise such supervision and control over the... imported wheat and no unauthorized mixing, blending, or commingling of such imported wheat. Importers... wheat in continuous Customs custody shall maintain such records as will enable Customs officers...

  12. 19 CFR 19.34 - Customs supervision.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... Wheat § 19.34 Customs supervision. Port directors shall exercise such supervision and control over the... imported wheat and no unauthorized mixing, blending, or commingling of such imported wheat. Importers... wheat in continuous Customs custody shall maintain such records as will enable Customs officers...

  13. 19 CFR 19.34 - Customs supervision.

    Code of Federal Regulations, 2014 CFR

    2014-04-01

    ... Wheat § 19.34 Customs supervision. Port directors shall exercise such supervision and control over the... imported wheat and no unauthorized mixing, blending, or commingling of such imported wheat. Importers... wheat in continuous Customs custody shall maintain such records as will enable Customs officers...

  14. 27 CFR 44.227 - Customs procedure.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 2 2010-04-01 2010-04-01 false Customs procedure. 44.227..., WITHOUT PAYMENT OF TAX, OR WITH DRAWBACK OF TAX Drawback of Tax § 44.227 Customs procedure. The customs... having inspected the articles and supervised the lading thereof on the export carrier, the...

  15. 27 CFR 44.227 - Customs procedure.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 2 2013-04-01 2013-04-01 false Customs procedure. 44.227..., WITHOUT PAYMENT OF TAX, OR WITH DRAWBACK OF TAX Drawback of Tax § 44.227 Customs procedure. The customs... having inspected the articles and supervised the lading thereof on the export carrier, the...

  16. 27 CFR 44.227 - Customs procedure.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 2 2012-04-01 2011-04-01 true Customs procedure. 44.227..., WITHOUT PAYMENT OF TAX, OR WITH DRAWBACK OF TAX Drawback of Tax § 44.227 Customs procedure. The customs... having inspected the articles and supervised the lading thereof on the export carrier, the...

  17. 7 CFR 1207.313 - Customs Service.

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... AGREEMENTS AND ORDERS; MISCELLANEOUS COMMODITIES), DEPARTMENT OF AGRICULTURE POTATO RESEARCH AND PROMOTION PLAN Potato Research and Promotion Plan Definitions § 1207.313 Customs Service. Customs Service means the United States Customs Service of the United States Department of the Treasury. National...

  18. 7 CFR 1207.313 - Customs Service.

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ... AGREEMENTS AND ORDERS; MISCELLANEOUS COMMODITIES), DEPARTMENT OF AGRICULTURE POTATO RESEARCH AND PROMOTION PLAN Potato Research and Promotion Plan Definitions § 1207.313 Customs Service. Customs Service means the United States Customs Service of the United States Department of the Treasury. National...

  19. 7 CFR 1207.313 - Customs Service.

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ... AGREEMENTS AND ORDERS; MISCELLANEOUS COMMODITIES), DEPARTMENT OF AGRICULTURE POTATO RESEARCH AND PROMOTION PLAN Potato Research and Promotion Plan Definitions § 1207.313 Customs Service. Customs Service means the United States Customs Service of the United States Department of the Treasury. National...

  20. 7 CFR 1207.313 - Customs Service.

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... AGREEMENTS AND ORDERS; MISCELLANEOUS COMMODITIES), DEPARTMENT OF AGRICULTURE POTATO RESEARCH AND PROMOTION PLAN Potato Research and Promotion Plan Definitions § 1207.313 Customs Service. Customs Service means the United States Customs Service of the United States Department of the Treasury. National...

  1. 7 CFR 1207.313 - Customs Service.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... AGREEMENTS AND ORDERS; MISCELLANEOUS COMMODITIES), DEPARTMENT OF AGRICULTURE POTATO RESEARCH AND PROMOTION PLAN Potato Research and Promotion Plan Definitions § 1207.313 Customs Service. Customs Service means the United States Customs Service of the United States Department of the Treasury. National...

  2. 12 CFR 13.5 - Customer information.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 12 Banks and Banking 1 2010-01-01 2010-01-01 false Customer information. 13.5 Section 13.5 Banks... PRACTICES § 13.5 Customer information. Prior to the execution of a transaction recommended to a non-institutional customer, a bank that is a government securities broker or dealer shall make reasonable efforts...

  3. 12 CFR 368.5 - Customer information.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 12 Banks and Banking 4 2010-01-01 2010-01-01 false Customer information. 368.5 Section 368.5 Banks... GOVERNMENT SECURITIES SALES PRACTICES § 368.5 Customer information. Prior to the execution of a transaction recommended to a non-institutional customer, a bank that is a government securities broker or dealer...

  4. 27 CFR 44.227 - Customs procedure.

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 2 2011-04-01 2011-04-01 false Customs procedure. 44.227..., WITHOUT PAYMENT OF TAX, OR WITH DRAWBACK OF TAX Drawback of Tax § 44.227 Customs procedure. The customs... having inspected the articles and supervised the lading thereof on the export carrier, the...

  5. 27 CFR 44.227 - Customs procedure.

    Code of Federal Regulations, 2014 CFR

    2014-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 2 2014-04-01 2014-04-01 false Customs procedure. 44.227..., WITHOUT PAYMENT OF TAX, OR WITH DRAWBACK OF TAX Drawback of Tax § 44.227 Customs procedure. The customs... having inspected the articles and supervised the lading thereof on the export carrier, the...

  6. Customer Service: Implications for Reference Practice.

    ERIC Educational Resources Information Center

    Whitlatch, Jo Bell

    1995-01-01

    The past decade has seen an increasing emphasis on customer service in business research and management. Two concepts in understanding business customer service practices are discussed: the service encounter and total quality management. Highlights include customer service research and practices in business; implications for library reference…

  7. 48 CFR 11.203 - Customer satisfaction.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 48 Federal Acquisition Regulations System 1 2010-10-01 2010-10-01 false Customer satisfaction. 11... PLANNING DESCRIBING AGENCY NEEDS Using and Maintaining Requirements Documents 11.203 Customer satisfaction... reflects the customer's needs and to obtain suggestions for corrective actions. Whenever practicable,...

  8. An Overview of Customer Satisfaction Models.

    ERIC Educational Resources Information Center

    Hom, Willard

    This document is a report on how California community colleges can incorporate customer satisfaction models and theories from business to better serve students. Emphasis is given to two levels of customer satisfaction: macro- and micro-models. Macro-models look at how customer satisfaction relates to other elements or priorities of community…

  9. 47 CFR 32.6623 - Customer services.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 47 Telecommunication 2 2010-10-01 2010-10-01 false Customer services. 32.6623 Section 32.6623... FOR TELECOMMUNICATIONS COMPANIES Instructions for Expense Accounts § 32.6623 Customer services. (a) This account shall include costs incurred in establishing and servicing customer accounts....

  10. 47 CFR 32.4040 - Customers' deposits.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 47 Telecommunication 2 2010-10-01 2010-10-01 false Customers' deposits. 32.4040 Section 32.4040... FOR TELECOMMUNICATIONS COMPANIES Instructions for Balance Sheet Accounts § 32.4040 Customers' deposits. (a) This account shall include the amount of cash deposited with the company by customers as...

  11. 49 CFR 192.16 - Customer notification.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 49 Transportation 3 2010-10-01 2010-10-01 false Customer notification. 192.16 Section 192.16... BY PIPELINE: MINIMUM FEDERAL SAFETY STANDARDS General § 192.16 Customer notification. (a) This section applies to each operator of a service line who does not maintain the customer's buried piping...

  12. 48 CFR 11.203 - Customer satisfaction.

    Code of Federal Regulations, 2014 CFR

    2014-10-01

    ... 48 Federal Acquisition Regulations System 1 2014-10-01 2014-10-01 false Customer satisfaction. 11... PLANNING DESCRIBING AGENCY NEEDS Using and Maintaining Requirements Documents 11.203 Customer satisfaction... reflects the customer's needs and to obtain suggestions for corrective actions. Whenever practicable,...

  13. 48 CFR 11.203 - Customer satisfaction.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... 48 Federal Acquisition Regulations System 1 2012-10-01 2012-10-01 false Customer satisfaction. 11... PLANNING DESCRIBING AGENCY NEEDS Using and Maintaining Requirements Documents 11.203 Customer satisfaction... reflects the customer's needs and to obtain suggestions for corrective actions. Whenever practicable,...

  14. 48 CFR 11.203 - Customer satisfaction.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... 48 Federal Acquisition Regulations System 1 2011-10-01 2011-10-01 false Customer satisfaction. 11... PLANNING DESCRIBING AGENCY NEEDS Using and Maintaining Requirements Documents 11.203 Customer satisfaction... reflects the customer's needs and to obtain suggestions for corrective actions. Whenever practicable,...

  15. 48 CFR 11.203 - Customer satisfaction.

    Code of Federal Regulations, 2013 CFR

    2013-10-01

    ... 48 Federal Acquisition Regulations System 1 2013-10-01 2013-10-01 false Customer satisfaction. 11... PLANNING DESCRIBING AGENCY NEEDS Using and Maintaining Requirements Documents 11.203 Customer satisfaction... reflects the customer's needs and to obtain suggestions for corrective actions. Whenever practicable,...

  16. Trends in Marketing: Customer Relationship Management.

    ERIC Educational Resources Information Center

    Okula, Susan

    2000-01-01

    Describes the basics of Customer Relationship Management, a process whereby the customer interacts with the company, the company responds by learning to meet that individual's needs, and the customer is more likely to become loyal. Suggests how marketing students can learn the fundamentals of it. (JOW)

  17. A Data-Driven Approach to Reverse Engineering Customer Engagement Models: Towards Functional Constructs

    PubMed Central

    de Vries, Natalie Jane; Carlson, Jamie; Moscato, Pablo

    2014-01-01

    Online consumer behavior in general and online customer engagement with brands in particular, has become a major focus of research activity fuelled by the exponential increase of interactive functions of the internet and social media platforms and applications. Current research in this area is mostly hypothesis-driven and much debate about the concept of Customer Engagement and its related constructs remains existent in the literature. In this paper, we aim to propose a novel methodology for reverse engineering a consumer behavior model for online customer engagement, based on a computational and data-driven perspective. This methodology could be generalized and prove useful for future research in the fields of consumer behaviors using questionnaire data or studies investigating other types of human behaviors. The method we propose contains five main stages; symbolic regression analysis, graph building, community detection, evaluation of results and finally, investigation of directed cycles and common feedback loops. The ‘communities’ of questionnaire items that emerge from our community detection method form possible ‘functional constructs’ inferred from data rather than assumed from literature and theory. Our results show consistent partitioning of questionnaire items into such ‘functional constructs’ suggesting the method proposed here could be adopted as a new data-driven way of human behavior modeling. PMID:25036766

  18. A data-driven approach to reverse engineering customer engagement models: towards functional constructs.

    PubMed

    de Vries, Natalie Jane; Carlson, Jamie; Moscato, Pablo

    2014-01-01

    Online consumer behavior in general and online customer engagement with brands in particular, has become a major focus of research activity fuelled by the exponential increase of interactive functions of the internet and social media platforms and applications. Current research in this area is mostly hypothesis-driven and much debate about the concept of Customer Engagement and its related constructs remains existent in the literature. In this paper, we aim to propose a novel methodology for reverse engineering a consumer behavior model for online customer engagement, based on a computational and data-driven perspective. This methodology could be generalized and prove useful for future research in the fields of consumer behaviors using questionnaire data or studies investigating other types of human behaviors. The method we propose contains five main stages; symbolic regression analysis, graph building, community detection, evaluation of results and finally, investigation of directed cycles and common feedback loops. The 'communities' of questionnaire items that emerge from our community detection method form possible 'functional constructs' inferred from data rather than assumed from literature and theory. Our results show consistent partitioning of questionnaire items into such 'functional constructs' suggesting the method proposed here could be adopted as a new data-driven way of human behavior modeling. PMID:25036766

  19. The main cubioid

    NASA Astrophysics Data System (ADS)

    Blokh, Alexander; Oversteegen, Lex; Ptacek, Ross; Timorin, Vladlen

    2014-08-01

    The connectedness locus in the parameter space of quadratic polynomials is called the Mandelbrot set. A good combinatorial model of this set is due to Thurston. By definition, the principal hyperbolic domain of the Mandelbrot set consists of parameter values, for which the corresponding quadratic polynomials have an attracting fixed point. The closure of the principal hyperbolic domain of the Mandelbrot set is called the main cardioid. Its topology is completely described by Thurston's model. Less is known about the connectedness locus in the parameter space of cubic polynomials. In this paper, we discuss cubic analogues of the main cardioid and establish relationships between them.

  20. 19 CFR 143.24 - Preparation of Customs Form 7501 and Customs Form 368 or 368A (serially numbered).

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 2 2010-04-01 2010-04-01 false Preparation of Customs Form 7501 and Customs Form 368 or 368A (serially numbered). 143.24 Section 143.24 Customs Duties U.S. CUSTOMS AND BORDER... Informal Entry § 143.24 Preparation of Customs Form 7501 and Customs Form 368 or 368A (serially...

  1. 19 CFR 143.24 - Preparation of Customs Form 7501 and Customs Form 368 or 368A (serially numbered).

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 19 Customs Duties 2 2013-04-01 2013-04-01 false Preparation of Customs Form 7501 and Customs Form 368 or 368A (serially numbered). 143.24 Section 143.24 Customs Duties U.S. CUSTOMS AND BORDER... Informal Entry § 143.24 Preparation of Customs Form 7501 and Customs Form 368 or 368A (serially...

  2. 19 CFR 143.24 - Preparation of Customs Form 7501 and Customs Form 368 or 368A (serially numbered).

    Code of Federal Regulations, 2014 CFR

    2014-04-01

    ... 19 Customs Duties 2 2014-04-01 2014-04-01 false Preparation of Customs Form 7501 and Customs Form 368 or 368A (serially numbered). 143.24 Section 143.24 Customs Duties U.S. CUSTOMS AND BORDER... Informal Entry § 143.24 Preparation of Customs Form 7501 and Customs Form 368 or 368A (serially...

  3. 19 CFR 143.24 - Preparation of Customs Form 7501 and Customs Form 368 or 368A (serially numbered).

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... 19 Customs Duties 2 2011-04-01 2011-04-01 false Preparation of Customs Form 7501 and Customs Form 368 or 368A (serially numbered). 143.24 Section 143.24 Customs Duties U.S. CUSTOMS AND BORDER... Informal Entry § 143.24 Preparation of Customs Form 7501 and Customs Form 368 or 368A (serially...

  4. Nonverbal behavior of vendors in customer-vendor interaction.

    PubMed

    Amsbary, J H; Powell, L

    2007-04-01

    Two research questions were posed on the homophily theory of customer-vendor interactions: (a) do vendors show any nonverbal preference for Euro-American or African-American customers?; (b) do vendors demonstrate any nonverbal preference for customers with which they share racial homophily? The results supported the homophily theory for Euro-American customers in that there were significant interaction effects by race in facial expression (F = 5.33, p < .05), amount of speaking (F = 6.76, p < .01), tone of voice (F = 7.62, p < .01), and touching (F = 4.57, p < .05). Vendor behavior varied when the customer was Euro-American, with Euro-American vendors smiling more frequently (M = 4.05) than African-American vendors (M = 3.69), speaking more frequently (M = 3.57) than African-American vendors (M = 3.09), using a more friendly tone of voice (M = 3.59, and engaging in more touching behaviors (M = 1.81) than African-American vendors (M = 1.48). There was no significant difference in the behavior of Euro-American and African-American vendors when the customer was African-American. PMID:17566425

  5. Fostering employee service creativity: Joint effects of customer empowering behaviors and supervisory empowering leadership.

    PubMed

    Dong, Yuntao; Liao, Hui; Chuang, Aichia; Zhou, Jing; Campbell, Elizabeth M

    2015-09-01

    Integrating insights from the literature on customers' central role in service and the literature on employee creativity, we offer theoretical and empirical account of how and when customer empowering behaviors can motivate employee creativity during service encounters and, subsequently, influence customer satisfaction with service experience. Using multilevel, multisource, experience sampling data from 380 hairstylists matched with 3550 customers in 118 hair salons, we found that customer empowering behaviors were positively related to employee creativity and subsequent customer satisfaction via employee state promotion focus. Results also showed that empowering behaviors from different agents function synergistically in shaping employee creativity: supervisory empowering leadership strengthened the indirect effect of customer empowering behaviors on employee creativity via state promotion focus. PMID:25774571

  6. Customer emotion regulation in the service interactions: its relationship to employee ingratiation, satisfaction and loyalty intentions.

    PubMed

    Medler-Liraz, Hana; Yagil, Dana

    2013-01-01

    Many studies have explored emotional regulation on the part of service employees, and its antecedents. However, customers' emotional regulation in general, and how it is affected by service employee behavior in particular, have received only scant attention. The present article explores a model suggesting that service employees' ingratiatory behavior relates to customer emotion regulation strategies, which in turn are related to customer satisfaction and loyalty. The model was tested with 131 service employee-customer dyads. The results show that service employee ingratiation was positively related to customers' deep acting but not related to surface acting. Customers' deep acting was positively related to their satisfaction. A positive relationship was found between customer satisfaction and loyalty. PMID:23724700

  7. A customer-friendly Space Station

    NASA Technical Reports Server (NTRS)

    Pivirotto, D. S.

    1984-01-01

    This paper discusses the relationship of customers to the Space Station Program currently being defined by NASA. Emphasis is on definition of the Program such that the Space Station will be conducive to use by customers, that is by people who utilize the services provided by the Space Station and its associated platforms and vehicles. Potential types of customers are identified. Scenarios are developed for ways in which different types of customers can utilize the Space Station. Both management and technical issues involved in making the Station 'customer friendly' are discussed.

  8. Ladybugs of Maine

    Technology Transfer Automated Retrieval System (TEKTRAN)

    Color images are presented for the 57 species of Coccinellidae, commonly known as ladybugs, that are documented from Maine. Images are displayed in taxonomic order. Information on each species includes its genus-species name, length, and an actual-size silhouette beside a grid matched to the scale...

  9. 1 Main Street, Mars

    NASA Technical Reports Server (NTRS)

    1997-01-01

    Located outside StenniSphere, the visitor center at John C. Stennis Space Center, 1 Main Street Mars is a model of how a habitat on Mars might look. Complete with thermometers, scales and clocks set to Martian equivalents, this exhibit shows how very different life on Mars can be.

  10. Indians of Maine.

    ERIC Educational Resources Information Center

    Maine State Dept. of Health and Welfare, Augusta.

    The relationships between the Penobscot and Passamaquoddy Indian Tribes and the State of Maine began in the 1820's. Treaties have left the Penobscot tribe with ownership of 146 islands in the Penobscot River while the Passamaquoddy tribe lives on land owned by the State. Both tribes presently have trust funds derived from the sale of land, and use…

  11. Main features of meiosis

    SciTech Connect

    1993-12-31

    Chapter 17, outlines the main features of meiosis, beginning with its significance and proceeding through the meiotic stages. Meiosis is the most important modification of mitosis because it is the reduction division that gives rise to the haploid generation in the life cycle. 17 refs., 6 figs.

  12. MAINE SCHOOLS AND LIBRARIES

    EPA Science Inventory

    SCHLIB shows point locations of libraries and educational institutions in Maine at 1:24,000 scale. Colleges, universities, technical colleges, high schools, middle schools, elementary schools, kindergarten/sub-primary and other special schools are included. The data was developed...

  13. Main Parachute Test

    NASA Technical Reports Server (NTRS)

    2008-01-01

    Shown is the testing of the Main Parachute for the Ares/CLV first stage in support of the Ares/Constellation program at the Yuma Proving Ground, Arizona. This image is extracted from high definition video and is the highest resolution available.

  14. Business marketing: understand what customers value.

    PubMed

    Anderson, J C; Narus, J A

    1998-01-01

    How do you define the value of your market offering? Can you measure it? Few suppliers in business markets are able to answer those questions, and yet the ability to pinpoint the value of a product or service for one's customers has never been more important. By creating and using what the authors call customer value models, suppliers are able to figure out exactly what their offerings are worth to customers. Field value assessments--the most commonly used method for building customer value models--call for suppliers to gather data about their customers firsthand whenever possible. Through these assessments, a supplier can build a value model for an individual customer or for a market segment, drawing on data gathered form several customers in that segment. Suppliers can use customer value models to create competitive advantage in several ways. First, they can capitalize on the inevitable variation in customers' requirements by providing flexible market offerings. Second, they can use value models to demonstrate how a new product or service they are offering will provide greater value. Third, they can use their knowledge of how their market offerings specifically deliver value to craft persuasive value propositions. And fourth, they can use value models to provide evidence to customers of their accomplishments. Doing business based on value delivered gives companies the means to get an equitable return for their efforts. Once suppliers truly understand value, they will be able to realize the benefits of measuring and monitoring it for their customers. PMID:10187246

  15. Communications, customs, organization slowed project

    SciTech Connect

    Blair, J.T. )

    1992-09-21

    This paper reports that completion of a recently commissioned pipeline automation system in China overcame delays caused by serious difficulties in communications, organization, customs, and distance. The 153 mile, 28 in. hot-oil pipeline is located in the Shangdong Province, east of Beijing, China, and runs from Dongying, in the Shengli oil field, to the port of Huangdao on the Yellow Sea. The Shengli Oil Pipeline Co. (SOPC) now operates the fully automated Dong-Huang liquid pipeline with capability for central control in Weifang.

  16. A qualitative and quantitative examination of the antecedents of customer incivility.

    PubMed

    Sliter, Michael; Jones, Morgan

    2016-04-01

    Customer incivility is known to have a negative impact on employees working in service jobs. Despite an understanding of the negative outcomes of customer incivility (e.g., burnout, disengagement, absenteeism), little research has investigated antecedents of this low-intensity deviant behavior. This is a clear oversight, given that understanding antecedents of customer incivility is essential for determining methods for reducing this stressor. As such, we conducted 2 studies examining these antecedents. For Study 1, we used a qualitative approach, assessing customer incivility from the perspective of the customer. Three overall themes (with 13 subthemes) emerged that could potentially lead to customer incivility: characteristics of the customer, characteristics of the organization/environment, and characteristics of the service employee. In Study 2, we conducted a quantitative study to investigate-from the perspective of the service employee-customer incivility antecedents that could be potentially controlled by the organization, either through changing the work environment or the employee (through training and selection). The results of a 2 time-point survey study showed that the service environment, service rep incivility, service orientation, agreeableness, and neuroticism served as antecedents to customer incivility. Practical implications are discussed, identifying options for organizational leaders interested in reducing customer incivility, and advice is provided for researchers seeking to further examine the antecedents of customer incivility. PMID:26641484

  17. Debonding forces of three different customized bases of a lingual bracket system

    PubMed Central

    Sung, Jang-Won; Kwon, Tae-Yub

    2013-01-01

    Objective The purpose of this study was to investigate whether extension of the custom base is necessary for enhancement of bond strength, by comparing the debonding forces and residual adhesives of 3 different lingual bracket systems. Methods A total of 42 extracted upper premolars were randomly divided into 3 groups of 14 each for bonding with brackets having (1) a conventional limited resin custom base; (2) an extended gold alloy custom base: Incognito™; and (3) an extended resin custom base: KommonBase™. The bonding area was measured by scanning the bracket bases with a 3-dimensional digital scanner. The debonding force was measured with an Instron universal testing machine, which applied an occlusogingival shear force. Results The mean debonding forces were 60.83 N (standard deviation [SD] 10.12), 69.29 N (SD 9.59), and 104.35 N (SD17.84) for the limited resin custom base, extended gold alloy custom base, and extended resin custom base, respectively. The debonding force observed with the extended resin custom base was significantly different from that observed with the other bases. In addition, the adhesive remnant index was significantly higher with the extended gold alloy custom base. Conclusions All 3 custom-base lingual brackets can withstand occlusal and orthodontic forces. We conclude that effective bonding of lingual brackets can be obtained without extension of the custom base. PMID:24228238

  18. Rituals, ceremonies and customs related to sacred trees with a special reference to the Middle East

    PubMed Central

    Dafni, Amots

    2007-01-01

    Tree worship is very common worldwide. This field study surveys the ceremonies and customs related to sacred trees in present-day Israel; it includes the results of interviews with 98 informants in thirty-one Arab, Bedouin, and Druze villages in the Galilee. The main results are: 1. Sacred trees were treated as another kind of sacred entity with all their metaphysical as well as physical manifestations. 2. There is not even one ceremony or custom that is peculiar only to a sacred tree and is not performed in other sacred places (such as a saint's grave or a mosque). 3. Few customs, such as: quarrel settling (= Sulkha), leaving objects to absorb the divine blessing and leaving objects for charity) seem to be characteristic of this region, only. 4. In modern times, sacred trees were never recorded, in Israel, as centres for official religious ceremonies including sacrifices, nor as places for the performing of rites of passage. 5. There is some variation among the different ethnic groups: Kissing trees and worshipping them is more common among the Druze although carrying out burials under the tree, leaving water and rain-making ceremonies under them have not been recorded in this group. Passing judgments under the tree is more typical of the Bedouin in which the sacred trees were commonly used as a public social centre. Most of the customs surveyed here are known from other parts of the world. The differences between Muslims and Druze are related to the latter's belief in the transmigration of souls. PMID:17620122

  19. Efficacy of custom made oral appliance for treatment of obstructive sleep apnea

    PubMed Central

    Cilil, V. R.; Sapana Varma, N. K.; Gopinath, Siby; Ajith, V. V.

    2015-01-01

    Introduction: oral appliance for the treatment of OSA is considered as an effective, low-risk alternative to CPAP. Demand for oral appliance increases as an alternative for those who cannot tolerate CPAP and refuse surgery. Oral appliances uses the traditional methods to advance the mandible thus modify the posture and their by enlarge the airway or otherwise reduce the collapsibility. Aims and Objectives: The main objective of this study was to evaluate the efficacy of custom made oral appliance on sleep characteristics of OSA patients. Materials and Methods: Polysomnography was done on 15 patients of 24-60 years of age before (T1), and after the delivery of the custom made oral appliance (T2). Statistical Analysis: Paired t tests were performed to determine the significance of change in the polysomnographic and cephalometric variables. P < 0.05 was considered as significant. Results: All patients with oral appliance showed an improvement in sleep parameters with an increase in sleep efficiency, and desaturation index with the use of oral appliance. ESS and cephalometric findings showed improvement in the sleep apnea in concordance with the sleep parameters. Conclusions: Custom made oral appliance is a useful treatment option for improving quality of sleep and can be considered as an alternative treatment modality. PMID:26321833

  20. COBRA Main Engine Project

    NASA Technical Reports Server (NTRS)

    Snoddy, Jim; Sides, Steve; Lyles, Garry M. (Technical Monitor)

    2002-01-01

    The COBRA (CO-Optimized Booster for Reusable Applications) project include the following: 1. COBRA main engine project team. 2. COBRA and RLX cycles selected. 3. COBRA proto-type engine approach enables mission success. 4. COBRA provides quick, low cost demo of cycle and technologies. 5. COBRA cycle I risk reduction supports. 6. Achieving engine safety. 6. RLX cycle I risk reduction supports. 7. Flight qualification. 9. Life extension engine testing.

  1. Maine coast winds

    SciTech Connect

    Avery, Richard

    2000-01-28

    The Maine Coast Winds Project was proposed for four possible turbine locations. Significant progress has been made at the prime location, with a lease-power purchase contract for ten years for the installation of turbine equipment having been obtained. Most of the site planning and permitting have been completed. It is expect that the turbine will be installed in early May. The other three locations are less suitable for the project, and new locations are being considered.

  2. Applicability of the theory of customs unions to the case of the cooperation council for the Arab States of the Gulf (The GCC)

    SciTech Connect

    As-Sudais, A.A.S.

    1985-01-01

    In 1981, six Arab Gulf states formed the Gulf Cooperation Council (GCC). These states are Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates (UAE). One of the main stated objectives of the GCC is regional economic integration. This objective was expressed in the GCC Unified Economic Agreement which called for gradual creation of the GCC common market and cooperation and coordination in all economic fields at all levels. The GCC has chosen to approach economic integration in a gradual manner. The first step taken was the formation of a customs union. This study investigates the applicability of the theory of customs unions to this particular group at this time. The economies of the GCC members exhibit similar characteristics such as reliance on the export of a single nonrenewable commodity (oil), similar large-scale industrial projects (mainly petrochemicals), lack of complementarity of economic resource endowment, and little diversity in industrial production. The main conclusion of the study is that the possible gains suggested by the theory of customs unions are not expected to be realized to a significant extent as a result of forming the GCC customs union. Trade effects (if any) will be negligible due to various factors including low-pre-union tariff levels.

  3. Identifying web usage behavior of bank customers

    NASA Astrophysics Data System (ADS)

    Araya, Sandro; Silva, Mariano; Weber, Richard

    2002-03-01

    The bank Banco Credito e Inversiones (BCI) started its virtual bank in 1996 and its registered customers perform currently more than 10,000 Internet transactions daily, which typically cause les than 10% of traditional transaction costs. Since most of the customers are still not registered for online banking, one of the goals of the virtual bank is to increase then umber of registered customers. Objective of the presented work was to identify customers who are likely to perform online banking but still do not use this medium for their transactions. This objective has been reached by determining profiles of registered customers who perform many transactions online. Based on these profiles the bank's Data Warehouse is explored for twins of these heavy users that are still not registered for online banking. We applied clustering in order to group the registered customers into five classes. One of these classes contained almost 30% of all registered customers and could clearly be identified as class of heavy users. Next a neural network assigned online customers to the previously found five classes. Applying the network trained on online customers to all the bank customers identified twins of heavy users that, however had not performed online transactions so far. A mailing to these candidates informing about the advantages of online banking doubled the number of registrations compared to previous campaigns.

  4. Customer-focused planning: Demonstration project summaries

    SciTech Connect

    George, S.S. )

    1992-12-01

    To succeed in the increasingly competitive and dynamic markets in which they operate, electric utilities are focusing ever greater attention on understanding and meeting customer needs. EPRI's Customer Focused Planning (CFP) project was established to develop concepts and tools that will help utilities enhance their commitment to customer service. The project team conducted a series of interviews and meetings with participating utilities to collaboratively implement crucial steps in the CFP process. Although there is no unique set of tools or single management approach for improving product and service delivery, customer-focused companies have at least five ideals in common. They (1) define goals and objectives in concrete terms, (2) extend the planning boundaries of the organization to include all members of the energy services infrastructure, (3) painstakingly link functional activities directly to customer needs, (4) incorporate the customer's voice in new product/ service design, and (5) align performance measures with customer needs. In addition, customer-focused companies use a variety of methods to improve customer satisfaction and company performance. These methods include conducting market research, developing market processes such as demand-side management contracting or bidding to reveal customer preferences, and involving customers more directly in the planning process. This report summarizes two brief demonstration projects conducted as part of EPRI's CFP project, one at Commonwealth Edison Company (CECo) and one at PSI Energy. The CECo project emphasized developing customer-focused performance measures for telephone inquiries. The PSI Energy project involved a one-day workshop underscoring two important CFP elements-understanding customer wants and explicitly linking those wants to utility activities.

  5. Aquarius main structure configuration

    NASA Astrophysics Data System (ADS)

    Eremenko, A.

    The Aquarius/SAC-D Observatory is a joint US-Argentine mission to map the salinity at the ocean surface. This information is critical to improving our understanding of two major components of Earth's climate system - the water cycle and ocean circulation. By measuring ocean salinity from space, the Aquarius/SAC-D Mission will provide new insights into how the massive natural exchange of freshwater between the ocean, atmosphere and sea ice influences ocean circulation, weather and climate. Aquarius is the primary instrument on the SAC-D spacecraft. It consists of a Passive Microwave Radiometer to detect the surface emission that is used to obtain salinity and an Active Scatterometer to measure the ocean waves that affect the precision of the salinity measurement. The Aquarius Primary Structure houses instrument electronics, feed assemblies, and supports a deployable boom with a 2.5 m Reflector, and provides the structural interface to the SAC-D Spacecraft. The key challenge for the Aquarius main structure configuration is to satisfy the needs of component accommodations, ensuring that the instrument can meet all operational, pointing, environmental, and launch vehicle requirements. This paper describes the evolution of the Aquarius main structure configuration, the challenges of balancing the conflicting requirements, and the major configuration driving decisions and compromises.

  6. Data Mining Application in Customer Relationship Management for Hospital Inpatients

    PubMed Central

    2012-01-01

    Objectives This study aims to discover patients loyal to a hospital and model their medical service usage patterns. Consequently, this study proposes a data mining application in customer relationship management (CRM) for hospital inpatients. Methods A recency, frequency, monetary (RFM) model has been applied toward 14,072 patients discharged from a university hospital. Cluster analysis was conducted to segment customers, and it modeled the patterns of the loyal customers' medical services usage via a decision tree. Results Patients were divided into two groups according to the variables of the RFM model and the group which had significantly high frequency of medical use and expenses was defined as loyal customers, a target market. As a result of the decision tree, the predictable factors of the loyal clients were; length of stay, certainty of selectable treatment, surgery, number of accompanying treatments, kind of patient room, and department from which they were discharged. Particularly, this research showed that when a patient within the internal medicine department who did not have surgery stayed for more than 13.5 days, their probability of being a classified as a loyal customer was 70.0%. Conclusions To discover a hospital's loyal patients and model their medical usage patterns, the application of data-mining has been suggested. This paper suggests practical use of combining segmentation, targeting, positioning (STP) strategy and the RFM model with data-mining in CRM. PMID:23115740

  7. Customization in Schooling Markets: The Relationship between Curriculum and Pedagogy in a "Pop-Up" Learning Project, and the Epistemic Opportunities Afforded by Students' Interests and Backgrounds

    ERIC Educational Resources Information Center

    Hayes, Debra

    2013-01-01

    Schooling markets prioritize the needs of valued "customers". In Australia, this has resulted in a proliferation of learning interventions aimed at attracting and holding students perceived to fall into this category, and managing those who don't. In this paper, I attempt two main tasks: a description of the large-scale processes…

  8. Main Oxidizer Valve Design

    NASA Technical Reports Server (NTRS)

    Addona, Brad; Eddleman, David

    2015-01-01

    A developmental Main Oxidizer Valve (MOV) was designed by NASA-MSFC using additive manufacturing processes. The MOV is a pneumatically actuated poppet valve to control the flow of liquid oxygen to an engine's injector. A compression spring is used to return the valve to the closed state when pneumatic pressure is removed from the valve. The valve internal parts are cylindrical in shape, which lends itself to traditional lathe and milling operations. However, the valve body represents a complicated shape and contains the majority of the mass of the valve. Additive manufacturing techniques were used to produce a part that optimized mass and allowed for design features not practical with traditional machining processes.

  9. The Impact of e-Customer Relationship Marketing in Hotel Industry

    NASA Astrophysics Data System (ADS)

    Samanta, Irene

    The present research investigates the extent to which Greek hotels had developed the electronic customer relationship marketing (E-CRM). The study verifies the practices that frequently appear in relationship marketing process within online operations or whether their Internet presence mainly depends on the basic actions of "supplying information" and "reservations". Also, it investigates the effects of e-CRM system on customer loyalty and satisfaction as well as the impact of relationship marketing practices to customer retention and acquisition. They have understood the importance of using electronic channels instead of traditional ones to implement their marketing strategies. Thus, e-crm system has assisted hotel business to manage more effectively their reservations and serve their customers as fast and as effective as possible. They did not seem to apply many of the relationship marketing strategies to emphasize customer retention and continual satisfaction because of difficulties in staff training.

  10. Electric retail market options: The customer perspective

    SciTech Connect

    Hadley, S.W.; Hillsman, E.L.

    1995-07-01

    This report describes various options that are now available for retail electric customers, or that may become available during the next few years as the electric utility industry restructures. These options include different ways of meeting demand for energy services, different providers of service or points of contact with providers, and different pricing structures for purchased services. Purpose of this document is to examine these options from the customer`s perspective: how might being a retail electric customer in 5--10 years differ from now? Seizing opportunities to reduce cost of electric service is likely to entail working with different service providers; thus, transaction costs are involved. Some of the options considered are speculative. Some transitional options include relocation, customer-built/operated transmission lines, municipalization, self-generation, and long-term contracts with suppliers. All these may change or diminish in a restructured industry. Brokers seem likely to become more common unless restructuring takes the form of mandatory poolcos (wholesale). Some options appear robust, ie, they are likely to become more common regardless of how restructuring is accomplished: increased competition among energy carriers (gas vs electric), real-time pricing, etc. This report identified some of the qualitative differences among the various options. For customers using large amounts of electricity, different alternatives are likely to affect greatly service price, transaction costs, tailoring service to customer preferences, and risks for customer. For retail customers using small amounts of electricity, there may be little difference among the options except service price.

  11. 7 CFR 1221.7 - Customs.

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ... AND ORDERS; MISCELLANEOUS COMMODITIES), DEPARTMENT OF AGRICULTURE SORGHUM PROMOTION, RESEARCH, AND INFORMATION ORDER Sorghum Promotion, Research, and Information Order Definitions § 1221.7 Customs....

  12. 7 CFR 1221.7 - Customs.

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ... AND ORDERS; MISCELLANEOUS COMMODITIES), DEPARTMENT OF AGRICULTURE SORGHUM PROMOTION, RESEARCH, AND INFORMATION ORDER Sorghum Promotion, Research, and Information Order Definitions § 1221.7 Customs....

  13. Reinventing information services to increase customer satisfaction

    SciTech Connect

    Madison, J.E.

    1993-12-01

    In this paper, the author presents her view of the role of an information service and proposes means of improving information customer service and satisfaction. The emphasis of the paper is on placing the primary value on the information customer rather than on the information itself. After receiving a request for information, the information service should strive for speed and accuracy of service to provide full-text sources in a language and format convenient to the customer. The author stresses that information professionals need to re-evaluate their roles to correctly assess and rectify customers` information deficiencies.

  14. Pathology-designed custom molded foot orthoses.

    PubMed

    Rosenbloom, Kevin B

    2011-01-01

    Treating patients with custom foot orthoses for common pathologies is a rewarding experience when the proper steps are taken during foot casting and custom-orthosis prescription writing. This article describes successful methods for orthoses casting and prescription writing for custom-molded orthoses for Achilles tendonitis, pes planus, hallux limitus, plantar fasciitis/heel spurs, lateral ankle instability, metatarsalgia, and pes cavus. In addition, a summary of orthotic laboratory instructions for each pathology-designed custom orthosis is provided, which should be considered by orthotic laboratories. PMID:21276525

  15. Measuring the value of customer retention

    SciTech Connect

    Monts, K.; Bonevac, B.; Lauer, J.; Tessema, D.

    1997-05-01

    Competition will require changes in how market research is conducted and how customers are pursued. The question remains: How does one approach customer retention in a way that provides meaningful guidelines? The conventional wisdom is that {open_quotes}the business of business is selling.{close_quotes} There is some truth to this, but the key question today is: What bearing does this have on how to run a business in a competitive environment? A recent article in the Harvard Business Review noted that, {open_quotes}Increasingly, companies are less focused on selling products and more interested in keeping customers.{close_quotes} Indeed, some observers have posited a natural societal evolutionary trend toward a shift of emphasis toward customer retention vis-a-vis customer acquisition, as a consequence of the primary marketing communication technology shifting from {open_quotes}broadcast{close_quotes} (where messages are sent out to inchoate masses) to {open_quotes}interactive{close_quotes} (where relationships are cultivated with precisely defined market niches or individual customers). The business of growing a business, then, can be framed as a matter of getting customers and keeping them so as to grow the value of the customer base to its fullest potential. In these terms, setting a marketing budget becomes the task of balancing what is spent on customer acquisition with what is spent on retention.

  16. A Personalized Collaborative Recommendation Approach Based on Clustering of Customers

    NASA Astrophysics Data System (ADS)

    Wang, Pu

    Collaborative filtering has been known to be the most successful recommender techniques in recommendation systems. Collaborative methods recommend items based on aggregated user ratings of those items and these techniques do not depend on the availability of textual descriptions. They share the common goal of assisting in the users search for items of interest, and thus attempt to address one of the key research problems of the information overload. Collaborative filtering systems can deal with large numbers of customers and with many different products. However there is a problem that the set of ratings is sparse, such that any two customers will most likely have only a few co-rated products. The high dimensional sparsity of the rating matrix and the problem of scalability result in low quality recommendations. In this paper, a personalized collaborative recommendation approach based on clustering of customers is presented. This method uses the clustering technology to form the customers centers. The personalized collaborative filtering approach based on clustering of customers can alleviate the scalability problem in the collaborative recommendations.

  17. Employee customer orientation in context: how the environment moderates the influence of customer orientation on performance outcomes.

    PubMed

    Grizzle, Jerry W; Zablah, Alex R; Brown, Tom J; Mowen, John C; Lee, James M

    2009-09-01

    This empirical study evaluated the moderating effects of unit customer orientation (CO) climate and climate strength on the relationship between service workers' level of CO and their performance of customer-oriented behaviors (COBs). In addition, the study examined whether aggregate COB performance influences unit profitability. Building on multisource, multilevel data, the study's results suggest that the influence of employee CO on employee COB performance is positive when the unit's CO climate is relatively high and that the constructs are unrelated when unit CO climate is relatively low. In addition, the data reveal that unit COB performance influences unit profitability by enhancing revenues without a concomitant increase in costs. The study's results underscore the theoretical importance of considering cross-level influencers of employee-level relationships and suggest that managers should focus on creating a climate that is supportive of COBs if their units are to profit from the recruitment, hiring, and retention of customer-oriented employees. PMID:19702367

  18. The Effects of Technology Entrepreneurship on Customers and Society: A Case Study of a Spanish Pharmaceutical Distribution Company.

    PubMed

    Muñoz, Rosa M; Sánchez de Pablo, Jesús D; Peña, Isidro; Salinero, Yolanda

    2016-01-01

    The main purpose of this paper is to provide an understanding, within the field of corporate entrepreneurship, of the various factors that enable technology entrepreneurship in established firms and its principal effects on customers and society. The paper reports on a case study regarding technology entrepreneurship in a Spanish company whose activity is pharmaceutical distribution. This company has been able to overcome the consequences of the worldwide crisis and start an innovative process which includes the installation of new information technology (IT) and an investment of 6 million Euros. It is, in this respect, a model to imitate and the objective of this paper is therefore to discover the managers' entrepreneurial orientation (EO) characteristics which have made this possible, along with the organizational and social effects resulting from the process. We verify that EO is present in this company and that the development of new IT has important effects on customers and the population. PMID:27445938

  19. The Effects of Technology Entrepreneurship on Customers and Society: A Case Study of a Spanish Pharmaceutical Distribution Company

    PubMed Central

    Muñoz, Rosa M.; Sánchez de Pablo, Jesús D.; Peña, Isidro; Salinero, Yolanda

    2016-01-01

    The main purpose of this paper is to provide an understanding, within the field of corporate entrepreneurship, of the various factors that enable technology entrepreneurship in established firms and its principal effects on customers and society. The paper reports on a case study regarding technology entrepreneurship in a Spanish company whose activity is pharmaceutical distribution. This company has been able to overcome the consequences of the worldwide crisis and start an innovative process which includes the installation of new information technology (IT) and an investment of 6 million Euros. It is, in this respect, a model to imitate and the objective of this paper is therefore to discover the managers’ entrepreneurial orientation (EO) characteristics which have made this possible, along with the organizational and social effects resulting from the process. We verify that EO is present in this company and that the development of new IT has important effects on customers and the population. PMID:27445938

  20. Mixed signal custom integrated circuit development for physics instrumentation

    SciTech Connect

    Britton, C.L. Jr.; Bryan, W.L.; Emery, M.S.

    1998-10-01

    The Monolithic Systems Development Group at the Oak Ridge National Laboratory has been greatly involved in custom mixed-mode integrated circuit development for the PHENIX detector at the Relativistic Heavy Ion collider (RHIC) at Brookhaven National Laboratory and position-sensitive germanium spectrometer front-ends for the Naval Research Laboratory (NRL). This paper will outline the work done for both PHENIX and the Naval Research Laboratory in the area of full-custom, mixed-signal CMOS integrated electronics. This paper presents the architectures chosen for the various PHENIX detectors which include position-sensitive silicon, capacitive pixel, and phototube detectors, and performance results for the subsystems as well as a system description of the NRL germanium strip system and its performance. The performance of the custom preamplifiers, discriminators, analog memories, analog-digital converters, and control circuitry for all systems will be presented.

  1. Managing customer satisfaction: New approaches to measurement and implementation

    SciTech Connect

    Haight, J.M.; Leon, G.H.

    1994-11-01

    This paper describes the development of Duke Power`s Customer Satisfaction Manager -- an innovative customer satisfaction measurement system -- from its inception to its application as a planning tool. It provides both market researchers and utility planners with the conceptual foundation for evaluating current satisfaction measurement systems and for moving toward the development of a satisfaction manager system. Importantly, it demonstrates the practical applications of the system and the various uses of the information that it yields by presenting results from customer requirement analyses and simulated service models. The paper concludes with discussions on Duke`s expansions of the approach to incorporate transaction-specific satisfaction measures and long-term satisfaction tracking methods.

  2. Trp-262 is a key residue for the hydrolytic and transglucosidic reactivity of the Aspergillus niger family 3 beta-glucosidase: substitution results in enzymes with mainly transglucosidic activity.

    PubMed

    Seidle, Heather F; McKenzie, Kyle; Marten, Ira; Shoseyov, Oded; Huber, Reuben E

    2005-12-01

    Trp-262 of the Aspergillus niger family 3 beta-glucosidase is shown in this report to be a key residue for determining the ratio of this enzyme's hydrolytic and transglucosidic activities. TLC showed that when cellobiose was both the substrate and the acceptor, beta-glucosidases with substitutions (Phe, Ala, Leu, and Cys) for Trp-262 formed very high amounts of transglucosidic adducts. When pNPGlc was the substrate and the acceptor of the substituted beta-glucosidases, only transglucosidic adducts and pNP were produced. Little or no Glc could be detected, indicating that the reactions occurring were mainly transglucosidic. GLC studies with cellobiose quantitatively showed that one Glc was transferred for each free Glc produced. Since this is the maximum level of transglucosidation possible, this again showed that the reaction is predominantly transglucosidic. Analyses of the K(m) and K(i) values of cello-oligosaccharides of increasing length, of the K(i) values of Glc and of the transglucosidic activity at low acceptor concentration, showed that substitution for Trp-262 causes poor binding at the binding site for the non-reducing Glc of the substrate while the affinity for other Glc units is only minimally affected. The acceptor sites become saturated with substrate (acceptor) at the concentrations needed for glucosidic bond cleavage and thus only transglucosidic reactions occur. In addition, the data indicate that substitution for Trp-262 causes the rate of the hydrolysis step (k(3)) to be small. PMID:16274659

  3. Understanding the relationship between Kano model's customer satisfaction scores and self-stated requirements importance.

    PubMed

    Mkpojiogu, Emmanuel O C; Hashim, Nor Laily

    2016-01-01

    Customer satisfaction is the result of product quality and viability. The place of the perceived satisfaction of users/customers for a software product cannot be neglected especially in today competitive market environment as it drives the loyalty of customers and promotes high profitability and return on investment. Therefore understanding the importance of requirements as it is associated with the satisfaction of users/customers when their requirements are met is worth the pain considering. It is necessary to know the relationship between customer satisfactions when their requirements are met (or their dissatisfaction when their requirements are unmet) and the importance of such requirement. So many works have been carried out on customer satisfaction in connection with the importance of requirements but the relationship between customer satisfaction scores (coefficients) of the Kano model and users/customers self-stated requirements importance have not been sufficiently explored. In this study, an attempt is made to unravel the underlying relationship existing between Kano model's customer satisfaction indexes and users/customers self reported requirements importance. The results of the study indicate some interesting associations between these considered variables. These bivariate associations reveal that customer satisfaction index (SI), and average satisfaction coefficient (ASC) and customer dissatisfaction index (DI) and average satisfaction coefficient (ASC) are highly correlated (r = 96 %) and thus ASC can be used in place of either SI or DI in representing customer satisfaction scores. Also, these Kano model's customer satisfaction variables (SI, DI, and ASC) are each associated with self-stated requirements importance (IMP). Further analysis indicates that the value customers or users place on requirements that are met or on features that are incorporated into a product influences the level of satisfaction such customers derive from the product. The

  4. Custom Titanium Ridge Augmentation Matrix (CTRAM): A Case Report.

    PubMed

    Connors, Christopher A; Liacouras, Peter C; Grant, Gerald T

    2016-01-01

    This is a case report of a custom titanium ridge augmentation matrix (CTRAM). Using cone beam computed tomography (CBCT), a custom titanium space-maintaining device was developed. Alveolar ridges were virtually augmented, a matrix was virtually designed, and the CTRAM was additively manufactured with titanium (Ti6Al4V). Two cases are presented that resulted in sufficient increased horizontal bone volume with successful dental implant placement. The CTRAM design allows for preoperative planning for increasing alveolar ridge dimensions to support dental implants, reduces surgical time, and prevents the need for a second surgical site to gain sufficient alveolar ridge bone volume for dental implant therapy. PMID:27560675

  5. Contamination control concepts for space station customer servicing

    NASA Technical Reports Server (NTRS)

    Maruya, K. A.; Ryan, L. E.; Rosales, L. A.; Medler, E. H.

    1986-01-01

    The customer servicing operations envisioned for the space station, which include instrument repair, orbital replacement unit (ORU) changeout, and fluid replenishment for free-flying and attached payloads, are expected to create requirements for a unique contamination control subsystem for the customer servicing facility (CSF). Both the core space station and the CSF users present unique requirements/sensitivities, not all of which are currently defined with common criteria. Preliminary results from an assessment of the effects of the CSF-induced contamination environment are reported. Strategies for a comprehensive contamination control approach and a description of specific hardware devices and their applicability are discussed.

  6. Design and Customization of Telemedicine Systems

    PubMed Central

    Martínez-Alcalá, Claudia I.; Muñoz, Mirna; Monguet-Fierro, Josep

    2013-01-01

    In recent years, the advances in information and communication technology (ICT) have resulted in the development of systems and applications aimed at supporting rehabilitation therapy that contributes to enrich patients' life quality. This work is focused on the improvement of the telemedicine systems with the purpose of customizing therapies according to the profile and disability of patients. For doing this, as salient contribution, this work proposes the adoption of user-centered design (UCD) methodology for the design and development of telemedicine systems in order to support the rehabilitation of patients with neurological disorders. Finally, some applications of the UCD methodology in the telemedicine field are presented as a proof of concept. PMID:23762191

  7. Emotion Analysis of Telephone Complaints from Customer Based on Affective Computing

    PubMed Central

    Gong, Shuangping; Dai, Yonghui; Ji, Jun; Wang, Jinzhao; Sun, Hai

    2015-01-01

    Customer complaint has been the important feedback for modern enterprises to improve their product and service quality as well as the customer's loyalty. As one of the commonly used manners in customer complaint, telephone communication carries rich emotional information of speeches, which provides valuable resources for perceiving the customer's satisfaction and studying the complaint handling skills. This paper studies the characteristics of telephone complaint speeches and proposes an analysis method based on affective computing technology, which can recognize the dynamic changes of customer emotions from the conversations between the service staff and the customer. The recognition process includes speaker recognition, emotional feature parameter extraction, and dynamic emotion recognition. Experimental results show that this method is effective and can reach high recognition rates of happy and angry states. It has been successfully applied to the operation quality and service administration in telecom and Internet service company. PMID:26633967

  8. Emotion Analysis of Telephone Complaints from Customer Based on Affective Computing.

    PubMed

    Gong, Shuangping; Dai, Yonghui; Ji, Jun; Wang, Jinzhao; Sun, Hai

    2015-01-01

    Customer complaint has been the important feedback for modern enterprises to improve their product and service quality as well as the customer's loyalty. As one of the commonly used manners in customer complaint, telephone communication carries rich emotional information of speeches, which provides valuable resources for perceiving the customer's satisfaction and studying the complaint handling skills. This paper studies the characteristics of telephone complaint speeches and proposes an analysis method based on affective computing technology, which can recognize the dynamic changes of customer emotions from the conversations between the service staff and the customer. The recognition process includes speaker recognition, emotional feature parameter extraction, and dynamic emotion recognition. Experimental results show that this method is effective and can reach high recognition rates of happy and angry states. It has been successfully applied to the operation quality and service administration in telecom and Internet service company. PMID:26633967

  9. 47 CFR 64.2005 - Use of customer proprietary network information without customer approval.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... 47 Telecommunication 3 2011-10-01 2011-10-01 false Use of customer proprietary network information without customer approval. 64.2005 Section 64.2005 Telecommunication FEDERAL COMMUNICATIONS COMMISSION... Proprietary Network Information § 64.2005 Use of customer proprietary network information without...

  10. 47 CFR 64.2005 - Use of customer proprietary network information without customer approval.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 47 Telecommunication 3 2010-10-01 2010-10-01 false Use of customer proprietary network information without customer approval. 64.2005 Section 64.2005 Telecommunication FEDERAL COMMUNICATIONS COMMISSION... Proprietary Network Information § 64.2005 Use of customer proprietary network information without...

  11. 77 FR 67865 - Enhancing Protections Afforded Customers and Customer Funds Held by Futures Commission Merchants...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-11-14

    ... Customer Funds and Funds Held in an Account for Foreign Futures and Foreign Options Transactions, 76 FR.... \\14\\ See 77 FR 6336 (Feb. 7, 2012). The Commission also included customer protection enhancements in... ] compliance with Commission requirements and the protection of customer funds. The Form 1-FR-FCM and...

  12. 47 CFR 64.2005 - Use of customer proprietary network information without customer approval.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... 47 Telecommunication 3 2012-10-01 2012-10-01 false Use of customer proprietary network information... Proprietary Network Information § 64.2005 Use of customer proprietary network information without customer... not limited to, speed dialing, computer-provided directory assistance, call monitoring, call...

  13. 47 CFR 64.2005 - Use of customer proprietary network information without customer approval.

    Code of Federal Regulations, 2014 CFR

    2014-10-01

    ... 47 Telecommunication 3 2014-10-01 2014-10-01 false Use of customer proprietary network information... Proprietary Network Information § 64.2005 Use of customer proprietary network information without customer... not limited to, speed dialing, computer-provided directory assistance, call monitoring, call...

  14. 47 CFR 64.2005 - Use of customer proprietary network information without customer approval.

    Code of Federal Regulations, 2013 CFR

    2013-10-01

    ... 47 Telecommunication 3 2013-10-01 2013-10-01 false Use of customer proprietary network information... Proprietary Network Information § 64.2005 Use of customer proprietary network information without customer... not limited to, speed dialing, computer-provided directory assistance, call monitoring, call...

  15. Are Students Customers in Finnish Higher Education?

    ERIC Educational Resources Information Center

    Vuori, Johanna

    2013-01-01

    This study examines Finnish higher education students' perceptions of whether students are customers, based on qualitative interview data. The article contributes to the discussion on students as customers by giving attention to students' own voices from a country where tuition fees are not generally collected. The data are presented and analysed…

  16. Are Students "Customers" of Collegiate Education?

    ERIC Educational Resources Information Center

    Aliff, John V.

    The emerging economic paradigm of higher education will make enhancing national productivity the primary goal; emphasize the mastery of learning skills over rote learning; and operate around the principle of customer service, viewing students as customers. Total Quality Management (TQM), as applied to education, shares this focus on customer…

  17. Listening to the Voice of the Customer.

    ERIC Educational Resources Information Center

    Schauerman, Sam; And Others

    One of the major tenets of Total Quality Management (TQM) is that organizations need to adopt a strong customer focus. At El Camino College (ECC) in Torrance, California, a matrix was developed to identify and describe ECC's direct and indirect internal and external customers. ECC then applied Quality Function Deployment (QFD), a strategic tool…

  18. Customer satisfaction: a practical approach for hospitals.

    PubMed

    VanderVeen, L; Ritz, M

    1996-01-01

    A California hospital developed a program to better serve and satisfy its customers. This article details the hospital's plan to implement the program with the collection and use of data to measure success, promote staff accountability, and, ultimately, demonstrate improved customer satisfaction as measured by fewer complaints. The various activities initiated to promote staff education and recognize employees also are briefly addressed. PMID:10157248

  19. Customized Schooling: Beyond Whole-School Reform

    ERIC Educational Resources Information Center

    Hess, Frederick M., Ed.; Manno, Bruno V., Ed.

    2011-01-01

    This ambitious book aims to reorient discussions about school reform by moving away from "whole school" solutions to customized services and products. While the best-known entrepreneurial efforts have sought to fix problems at a schoolwide level, this volume looks at "how providers might use new tools to deliver or customize services that do not…

  20. Customer service: a mind-set.

    PubMed

    Rowe, W M

    1988-01-01

    As competition for patients and physicians in the health care industry has increased, the old tradition of catering to the customer is being reborn. This article describes the factors affecting today's health care environment and how the creation of a customer service "mind-set" can assist your department in capturing and maintaining its full market share. PMID:10287342

  1. International Variations in Measuring Customer Expectations.

    ERIC Educational Resources Information Center

    Calvert, Philip J.

    2001-01-01

    Discussion of customer expectations of library service quality and SERVQUAL as a measurement tool focuses on two studies: one that compared a survey of Chinese university students' expectations of service quality to New Zealand students; and one that investigated national culture as a source of attitudes to customer service. (Author/LRW)

  2. Prosthetic Rehabilitation of a Patient with Ocular Defect using Semi-customized Prosthesis: A Case Report.

    PubMed

    Putanikar, Nagaraj Y; Patil, Anandkumar G; Shetty, Pavithra K; Nagaral, Suresh; Mithaiwala, Hatimali I

    2015-04-01

    Severe physical and psychological distress occurs due to disfigurement caused by loss of eye. Ocular prosthesis is the only mode of rehabilitation for the missing eye. There are different materials and techniques used for the fabrication of the same. Resin proved to be the better among the available materials. Either using the stock eye or using customized ocular prosthesis has their own advantages and disadvantages. Through our clinical report, we have fabricated a semi-customized ocular prosthesis with stock iris and customized sclera. This prosthesis had the advantages of both stock and custom ocular prosthesis providing functionally and esthetically satisfactory result. PMID:25954078

  3. Moderating effect of nurses' customer-oriented perception between organizational citizenship behaviors and satisfaction.

    PubMed

    Chang, Ching Sheng; Chang, Hae Ching

    2010-08-01

    This study investigates whether organizational citizenship behaviors enhance job satisfaction among nursing personnel, while exploring whether customer-oriented perception has a moderating effect between nursing personnel's organizational citizenship behaviors and job satisfaction.The authors used a cross-sectional survey sent to 500 nurses with 232 valid responses. According to the research findings, nurses' organizational citizenship behaviors have a positive and significant influence on job satisfaction. Results also indicated that the moderating effect of nurses' customer-oriented perception on the relationship between their organizational citizenship behaviors and job satisfaction was stronger for high customer-oriented perception than it was low customer-oriented perception. PMID:20693338

  4. Employee retention: a customer service approach.

    PubMed

    Gerson, Richard F

    2002-01-01

    Employee retention is a huge problem. There are staff shortages in radiology because not enough people are entering the profession; too many people are leaving the profession for retirement, higher-paying jobs or jobs with less stress; and there are not enough opportunities for career advancement. Staff shortages are exacerbated by difficulty in retaining people who enter the profession. While much work has been focused on recruitment and getting more people "in the front door," I suggest that the bulk of future efforts be focused on employee retention and "closing the back door." Employee retention must be an ongoing process, not a program. Approaches to employee retention that focus on external things, i.e., things that the company can do to or for the employee, generally are not successful. The truth is that employee retention processes must focus on what the employee gets out of the job. The process must be a benefits-based approach that helps employees answer the question, "What's in it for me?" The retention processes must be ongoing and integrated into the daily culture of the company. The best way to keep your employees is to treat them like customers. Customer service works for external customers. We treat them nicely. We work to satisfy them. We help them achieve their goals. Why not do the same for our employees? If positive customer service policies and practices can satisfy and keep external customers, why not adapt these policies and practices for employees? And, there is a service/satisfaction link between employee retention and higher levels of customer satisfaction. Customers prefer dealing with the same employees over and over again. Employee turnover destroys a customer's confidence in the company. Just like a customer does not want to have to "train and educate" a new provider, they do not want to do the same for your "revolving door" employees. So, the key is to keep employees so they in turn will help you keep your customers. Because the

  5. How do you rate in customer relations?

    PubMed

    Peterson, K E

    1987-02-01

    The metaphor of the "moment of truth", as described in the excellent book Service America! Doing Business in the New Economy, is a powerful idea for helping people to shift their points of view and think about the customer's experience. Moments of truth are the collective interactions of customer and employee that take place day in and day out. Every time an employee comes into contact with a customer--a physician, minister, social worker, inspector, visitor, serviceman, vendor, resident--the interaction will spark a moment of truth. It may be a shining moment when that customer feels cared for, cared about, and genuinely valued, or a lousy moment when the customer feels ignored, abused, or undervalued. As an administrator or manager, lead your people ... and manage your moments of truth. PMID:10280518

  6. User-customized brain computer interfaces using Bayesian optimization

    NASA Astrophysics Data System (ADS)

    Bashashati, Hossein; Ward, Rabab K.; Bashashati, Ali

    2016-04-01

    Objective. The brain characteristics of different people are not the same. Brain computer interfaces (BCIs) should thus be customized for each individual person. In motor-imagery based synchronous BCIs, a number of parameters (referred to as hyper-parameters) including the EEG frequency bands, the channels and the time intervals from which the features are extracted should be pre-determined based on each subject’s brain characteristics. Approach. To determine the hyper-parameter values, previous work has relied on manual or semi-automatic methods that are not applicable to high-dimensional search spaces. In this paper, we propose a fully automatic, scalable and computationally inexpensive algorithm that uses Bayesian optimization to tune these hyper-parameters. We then build different classifiers trained on the sets of hyper-parameter values proposed by the Bayesian optimization. A final classifier aggregates the results of the different classifiers. Main Results. We have applied our method to 21 subjects from three BCI competition datasets. We have conducted rigorous statistical tests, and have shown the positive impact of hyper-parameter optimization in improving the accuracy of BCIs. Furthermore, We have compared our results to those reported in the literature. Significance. Unlike the best reported results in the literature, which are based on more sophisticated feature extraction and classification methods, and rely on prestudies to determine the hyper-parameter values, our method has the advantage of being fully automated, uses less sophisticated feature extraction and classification methods, and yields similar or superior results compared to the best performing designs in the literature.

  7. Employees as Customers: Exploring Service Climate, Employee Patronage, and Turnover

    ERIC Educational Resources Information Center

    Abston, Kristie A.; Kupritz, Virginia W.

    2011-01-01

    The role of retail employees as customers was explored by quantitatively examining the influence of service climate and employee patronage on employee turnover intentions. Employees representing all shifts in two stores of a national retailer participated. Results indicated that employee patronage partially mediates the effects of service climate…

  8. Work Organization, Technology, and Performance in Customer Service and Sales.

    ERIC Educational Resources Information Center

    Batt, Rosemary

    1999-01-01

    Performance data on 223 customer-service and sales representatives showed that participation in self-managed teams correlated with significant improvement in service quality and 9.3% sales increase. New technology helped teams increase sales 17.4%. Total-quality management did not affect performance. Results show that group collaboration fosters…

  9. "Where Is My Answer?": A Customer Service Status Report.

    ERIC Educational Resources Information Center

    Marcinko, Randy

    1997-01-01

    Describes the results of a study that tested the customer service responses from 11 companies selling online information including online hosts, database producers, and World Wide Web search engine companies. Highlights include content-oriented issues, costs, training, human interaction, and the use of technology to save time and increase…

  10. Grid Data Management and Customer Demands at MeteoSwiss

    NASA Astrophysics Data System (ADS)

    Rigo, G.; Lukasczyk, Ch.

    2010-09-01

    near-real-time datasets to build up trust in the product in different applications. The implementation of a new method called RSOI for the daily production allowed to bring the daily precipitation field up to the expectations of customers. The main use of the grids were near-realtime and past event analysis in areas scarcely covered with stations, and inputs for forecast tools and models. Critical success factors of the product were speed of delivery and at the same time accuracy, temporal and spatial resolution, and configuration (coordinate system, projection). To date, grids of archived precipitation data since 1961 and daily/monthly precipitation gridsets with 4h-delivery lag of Switzerland or subareas are available.

  11. Kill a brand, keep a customer.

    PubMed

    Kumar, Nirmalya

    2003-12-01

    Most brands don't make much money. Year after year, businesses generate 80% to 90% of their profits from less than 20% of their brands. Yet most companies tend to ignore loss-making brands, unaware of the hidden costs they incur. That's because executives believe it's easy to erase a brand; they have only to stop investing in it, they assume, and it will die a natural death. But they're wrong. When companies drop brands clumsily, they antagonize loyal customers: Research shows that seven times out of eight, when firms merge two brands, the market share of the new brand never reaches the combined share of the two original ones. It doesn't have to be that way. Smart companies use a four-step process to kill brands methodically. First, CEOs make the case for rationalization by getting groups of senior executives to conduct joint audits of the brand portfolio. These audits make the need to prune brands apparent throughout the organization. In the next stage, executives need to decide how many brands will be retained, which they do either by setting broad parameters that all brands must meet or by identifying the brands they need in order to cater to all the customer segments in their markets. Third, executives must dispose of the brands they've decided to drop, deciding in each case whether it is appropriate to merge, sell, milk, or just eliminate the brand outright. Finally, it's critical that executives invest the resources they've freed to grow the brands they've retained. Done right, dropping brands will result in a company poised for new growth from the source where it's likely to be found--its profitable brands. PMID:14712547

  12. 19 CFR 147.43 - Entry under the Customs laws.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 2 2010-04-01 2010-04-01 false Entry under the Customs laws. 147.43 Section 147.43 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF... the Customs laws. (a) Payment of duties and taxes. Any applicable duties and internal revenue taxes...

  13. 19 CFR 151.54 - Testing by Customs laboratory.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 2 2010-04-01 2010-04-01 false Testing by Customs laboratory. 151.54 Section 151.54 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF... Other Metal-Bearing Materials § 151.54 Testing by Customs laboratory. Samples taken in accordance...

  14. 19 CFR 146.61 - Constructive transfer to Customs territory.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 2 2010-04-01 2010-04-01 false Constructive transfer to Customs territory. 146.61 Section 146.61 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY... Constructive transfer to Customs territory. The port director shall accept receipt of any entry in proper...

  15. 19 CFR 101.2 - Authority of Customs officers.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 1 2010-04-01 2010-04-01 false Authority of Customs officers. 101.2 Section 101.2 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY GENERAL PROVISIONS § 101.2 Authority of Customs officers. (a) Supremacy of delegated...

  16. 19 CFR 181.33 - Customs processing procedures.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 2 2010-04-01 2010-04-01 false Customs processing procedures. 181.33 Section 181.33 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF....33 Customs processing procedures. (a) Status determination. After receipt of a post-importation...

  17. 19 CFR 10.625 - Refunds of excess customs duties.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 1 2010-04-01 2010-04-01 false Refunds of excess customs duties. 10.625 Section 10.625 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT... and Apparel Goods § 10.625 Refunds of excess customs duties. (a) Applicability. Section 205 of...

  18. 19 CFR 12.42 - Findings of Commissioner of Customs.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 1 2010-04-01 2010-04-01 false Findings of Commissioner of Customs. 12.42 Section 12.42 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT... Labor § 12.42 Findings of Commissioner of Customs. (a) If any port director or other principal...

  19. 19 CFR 122.30 - Other Customs laws and regulations.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 1 2010-04-01 2010-04-01 false Other Customs laws and regulations. 122.30 Section 122.30 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY AIR COMMERCE REGULATIONS Private Aircraft § 122.30 Other Customs laws and...

  20. 19 CFR 114.2 - Customs Conventions and Agreements.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 1 2010-04-01 2010-04-01 false Customs Conventions and Agreements. 114.2 Section 114.2 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY CARNETS General Provisions § 114.2 Customs Conventions and Agreements....

  1. 27 CFR 26.303 - Customs inspection and release.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 1 2010-04-01 2010-04-01 false Customs inspection and... Customs Custody to Internal Revenue Bond § 26.303 Customs inspection and release. The customs officer.... If the spirits are in a bulk conveyance, the customs officer shall record the elements of his...

  2. 19 CFR 151.70 - Method of sampling by Customs.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 2 2010-04-01 2010-04-01 false Method of sampling by Customs. 151.70 Section 151.70 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF... Method of sampling by Customs. A general sample shall be taken from each sampling unit, unless it is...

  3. 19 CFR 146.13 - Customs forms and procedures.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 2 2010-04-01 2010-04-01 false Customs forms and procedures. 146.13 Section 146.13 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) FOREIGN TRADE ZONES General Provisions § 146.13 Customs forms and...

  4. 19 CFR 122.181 - Definition of Customs security area.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 1 2010-04-01 2010-04-01 false Definition of Customs security area. 122.181 Section 122.181 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY AIR COMMERCE REGULATIONS Access to Customs Security Areas § 122.181 Definition...

  5. 19 CFR 142.14 - Delinquent payment of Customs bills.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 2 2010-04-01 2010-04-01 false Delinquent payment of Customs bills. 142.14 Section 142.14 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY... of Customs bills. The following procedure shall be followed if an importer is substantially...

  6. 76 FR 71584 - Notice of Revocation of Customs Broker Licenses

    Federal Register 2010, 2011, 2012, 2013, 2014

    2011-11-18

    ... SECURITY U.S. Customs and Border Protection Notice of Revocation of Customs Broker Licenses AGENCY: U.S. Customs and Border Protection, U.S. Department of Homeland Security. ACTION: Customs broker license... of the Code of Federal Regulations at Sec. 111.30(d), the following Customs broker licenses...

  7. 19 CFR 142.26 - Delinquent payment of Customs bills.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 2 2010-04-01 2010-04-01 false Delinquent payment of Customs bills. 142.26 Section 142.26 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY... Delinquent payment of Customs bills. The following procedures shall be followed if an importer...

  8. 19 CFR 181.114 - Customs response to request.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 2 2010-04-01 2010-04-01 false Customs response to request. 181.114 Section 181.114 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF... Decisions § 181.114 Customs response to request. (a) Time for response. The port director will issue...

  9. 78 FR 48456 - Notice of Cancellation of Customs Broker Licenses

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-08-08

    ... SECURITY U.S. Customs and Border Protection Notice of Cancellation of Customs Broker Licenses AGENCY: U.S. Customs and Border Protection, Department of Homeland Security. ACTION: Customs broker license cancellations. SUMMARY: Notice is hereby given that the customs broker licenses and any and all...

  10. 78 FR 48460 - Notice of Revocation of Customs Broker License

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-08-08

    ... SECURITY U.S. Customs and Border Protection Notice of Revocation of Customs Broker License AGENCY: U.S. Customs and Border Protection, Department of Homeland Security. ACTION: Notice of revocation of a customs broker license. SUMMARY: Notice is hereby given that a customs broker license is being revoked...

  11. 19 CFR 141.41 - Surety on Customs bonds.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 2 2010-04-01 2010-04-01 false Surety on Customs bonds. 141.41 Section 141.41 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) ENTRY OF MERCHANDISE Powers of Attorney § 141.41 Surety on Customs bonds. Powers...

  12. 19 CFR 191.152 - Merchandise released from Customs custody.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 2 2010-04-01 2010-04-01 false Merchandise released from Customs custody. 191.152 Section 191.152 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) DRAWBACK Merchandise Exported From Continuous Customs Custody §...

  13. 76 FR 71591 - Notice of Revocation of Customs Broker Licenses

    Federal Register 2010, 2011, 2012, 2013, 2014

    2011-11-18

    ... License, dated July 25, 2006 (71 FR 42105). The current Notice of Revocation of Customs Broker Licenses... SECURITY Bureau of Customs and Border Protection Notice of Revocation of Customs Broker Licenses AGENCY: Bureau of Customs and Border Protection, U.S. Department of Homeland Security. ACTION: Customs...

  14. 76 FR 65742 - Revocation of Customs Broker Licenses

    Federal Register 2010, 2011, 2012, 2013, 2014

    2011-10-24

    ... SECURITY Customs and Border Protection Revocation of Customs Broker Licenses AGENCY: U.S. Customs and... section 641 of the Tariff Act of 1930, as amended, (19 U.S.C. 1641) and the U.S. Customs and Border Protection regulations (19 CFR 111.51(b)), the following Customs broker licenses and all associated...

  15. 19 CFR 12.62 - Enforcement; duties of Customs officers.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 1 2010-04-01 2010-04-01 false Enforcement; duties of Customs officers. 12.62 Section 12.62 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY...; duties of Customs officers. (a) In accordance with the authority contained in sections 10 and 12 of...

  16. 19 CFR 19.1 - Classes of customs warehouses.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 1 2010-04-01 2010-04-01 false Classes of customs warehouses. 19.1 Section 19.1 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY CUSTOMS WAREHOUSES, CONTAINER STATIONS AND CONTROL OF MERCHANDISE THEREIN § 19.1 Classes...

  17. 19 CFR 191.153 - Continuous Customs custody.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 2 2010-04-01 2010-04-01 false Continuous Customs custody. 191.153 Section 191.153 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) DRAWBACK Merchandise Exported From Continuous Customs Custody §...

  18. 19 CFR 191.37 - Destruction under Customs supervision.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 19 Customs Duties 2 2010-04-01 2010-04-01 false Destruction under Customs supervision. 191.37 Section 191.37 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY... Customs supervision. A claimant may destroy merchandise and obtain unused merchandise drawback...

  19. 19 CFR 146.61 - Constructive transfer to Customs territory.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 19 Customs Duties 2 2013-04-01 2013-04-01 false Constructive transfer to Customs territory. 146.61 Section 146.61 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY... Constructive transfer to Customs territory. The port director shall accept receipt of any entry in proper...

  20. 19 CFR 191.153 - Continuous Customs custody.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 19 Customs Duties 2 2012-04-01 2012-04-01 false Continuous Customs custody. 191.153 Section 191.153 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) DRAWBACK Merchandise Exported From Continuous Customs Custody §...

  1. 19 CFR 142.14 - Delinquent payment of Customs bills.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 19 Customs Duties 2 2012-04-01 2012-04-01 false Delinquent payment of Customs bills. 142.14 Section 142.14 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY... of Customs bills. The following procedure shall be followed if an importer is substantially...

  2. 19 CFR 191.153 - Continuous Customs custody.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 19 Customs Duties 2 2013-04-01 2013-04-01 false Continuous Customs custody. 191.153 Section 191.153 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) DRAWBACK Merchandise Exported From Continuous Customs Custody §...

  3. 19 CFR 146.13 - Customs forms and procedures.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 19 Customs Duties 2 2012-04-01 2012-04-01 false Customs forms and procedures. 146.13 Section 146.13 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) FOREIGN TRADE ZONES General Provisions § 146.13 Customs forms and...

  4. 19 CFR 181.33 - Customs processing procedures.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 19 Customs Duties 2 2012-04-01 2012-04-01 false Customs processing procedures. 181.33 Section 181.33 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF....33 Customs processing procedures. (a) Status determination. After receipt of a post-importation...

  5. 27 CFR 26.303 - Customs inspection and release.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 1 2012-04-01 2012-04-01 false Customs inspection and... Customs Custody to Internal Revenue Bond § 26.303 Customs inspection and release. The customs officer.... If the spirits are in a bulk conveyance, the customs officer shall record the elements of his...

  6. 19 CFR 19.1 - Classes of customs warehouses.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 19 Customs Duties 1 2013-04-01 2013-04-01 false Classes of customs warehouses. 19.1 Section 19.1 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY CUSTOMS WAREHOUSES, CONTAINER STATIONS AND CONTROL OF MERCHANDISE THEREIN § 19.1 Classes...

  7. 19 CFR 122.181 - Definition of Customs security area.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 19 Customs Duties 1 2012-04-01 2012-04-01 false Definition of Customs security area. 122.181 Section 122.181 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY AIR COMMERCE REGULATIONS Access to Customs Security Areas § 122.181 Definition...

  8. 19 CFR 181.114 - Customs response to request.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 19 Customs Duties 2 2013-04-01 2013-04-01 false Customs response to request. 181.114 Section 181.114 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF... Decisions § 181.114 Customs response to request. (a) Time for response. The port director will issue...

  9. 19 CFR 114.2 - Customs Conventions and Agreements.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 19 Customs Duties 1 2012-04-01 2012-04-01 false Customs Conventions and Agreements. 114.2 Section 114.2 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY CARNETS General Provisions § 114.2 Customs Conventions and Agreements....

  10. 19 CFR 146.13 - Customs forms and procedures.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 19 Customs Duties 2 2013-04-01 2013-04-01 false Customs forms and procedures. 146.13 Section 146.13 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) FOREIGN TRADE ZONES General Provisions § 146.13 Customs forms and...

  11. 19 CFR 134.54 - Articles released from Customs custody.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 19 Customs Duties 1 2013-04-01 2013-04-01 false Articles released from Customs custody. 134.54 Section 134.54 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY... released from Customs custody. (a) Demand for liquidated damages. If within 30 days from the date of...

  12. 19 CFR 19.1 - Classes of customs warehouses.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 19 Customs Duties 1 2012-04-01 2012-04-01 false Classes of customs warehouses. 19.1 Section 19.1 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY CUSTOMS WAREHOUSES, CONTAINER STATIONS AND CONTROL OF MERCHANDISE THEREIN § 19.1 Classes...

  13. 19 CFR 122.30 - Other Customs laws and regulations.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 19 Customs Duties 1 2012-04-01 2012-04-01 false Other Customs laws and regulations. 122.30 Section 122.30 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY AIR COMMERCE REGULATIONS Private Aircraft § 122.30 Other Customs laws and...

  14. 19 CFR 141.41 - Surety on Customs bonds.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 19 Customs Duties 2 2013-04-01 2013-04-01 false Surety on Customs bonds. 141.41 Section 141.41 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) ENTRY OF MERCHANDISE Powers of Attorney § 141.41 Surety on Customs bonds. Powers...

  15. 19 CFR 141.41 - Surety on Customs bonds.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 19 Customs Duties 2 2012-04-01 2012-04-01 false Surety on Customs bonds. 141.41 Section 141.41 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) ENTRY OF MERCHANDISE Powers of Attorney § 141.41 Surety on Customs bonds. Powers...

  16. 19 CFR 142.26 - Delinquent payment of Customs bills.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 19 Customs Duties 2 2012-04-01 2012-04-01 false Delinquent payment of Customs bills. 142.26 Section 142.26 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY... Delinquent payment of Customs bills. The following procedures shall be followed if an importer...

  17. 19 CFR 151.54 - Testing by Customs laboratory.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 19 Customs Duties 2 2012-04-01 2012-04-01 false Testing by Customs laboratory. 151.54 Section 151.54 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF... Other Metal-Bearing Materials § 151.54 Testing by Customs laboratory. Samples taken in accordance...

  18. 19 CFR 191.37 - Destruction under Customs supervision.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 19 Customs Duties 2 2013-04-01 2013-04-01 false Destruction under Customs supervision. 191.37 Section 191.37 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY... Customs supervision. A claimant may destroy merchandise and obtain unused merchandise drawback...

  19. 19 CFR 101.2 - Authority of Customs officers.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 19 Customs Duties 1 2013-04-01 2013-04-01 false Authority of Customs officers. 101.2 Section 101.2 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY GENERAL PROVISIONS § 101.2 Authority of Customs officers. (a) Supremacy of delegated...

  20. 19 CFR 191.152 - Merchandise released from Customs custody.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 19 Customs Duties 2 2012-04-01 2012-04-01 false Merchandise released from Customs custody. 191.152 Section 191.152 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) DRAWBACK Merchandise Exported From Continuous Customs Custody §...

  1. 19 CFR 142.14 - Delinquent payment of Customs bills.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 19 Customs Duties 2 2013-04-01 2013-04-01 false Delinquent payment of Customs bills. 142.14 Section 142.14 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY... of Customs bills. The following procedure shall be followed if an importer is substantially...

  2. 19 CFR 101.2 - Authority of Customs officers.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 19 Customs Duties 1 2012-04-01 2012-04-01 false Authority of Customs officers. 101.2 Section 101.2 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY GENERAL PROVISIONS § 101.2 Authority of Customs officers. (a) Supremacy of delegated...

  3. 19 CFR 191.37 - Destruction under Customs supervision.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 19 Customs Duties 2 2012-04-01 2012-04-01 false Destruction under Customs supervision. 191.37 Section 191.37 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY... Customs supervision. A claimant may destroy merchandise and obtain unused merchandise drawback...

  4. 19 CFR 181.114 - Customs response to request.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 19 Customs Duties 2 2012-04-01 2012-04-01 false Customs response to request. 181.114 Section 181.114 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF... Decisions § 181.114 Customs response to request. (a) Time for response. The port director will issue...

  5. 19 CFR 191.152 - Merchandise released from Customs custody.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 19 Customs Duties 2 2013-04-01 2013-04-01 false Merchandise released from Customs custody. 191.152 Section 191.152 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) DRAWBACK Merchandise Exported From Continuous Customs Custody §...

  6. 19 CFR 181.33 - Customs processing procedures.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 19 Customs Duties 2 2013-04-01 2013-04-01 false Customs processing procedures. 181.33 Section 181.33 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF....33 Customs processing procedures. (a) Status determination. After receipt of a post-importation...

  7. 19 CFR 146.61 - Constructive transfer to Customs territory.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 19 Customs Duties 2 2012-04-01 2012-04-01 false Constructive transfer to Customs territory. 146.61 Section 146.61 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY... Constructive transfer to Customs territory. The port director shall accept receipt of any entry in proper...

  8. 19 CFR 122.30 - Other Customs laws and regulations.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 19 Customs Duties 1 2013-04-01 2013-04-01 false Other Customs laws and regulations. 122.30 Section 122.30 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY AIR COMMERCE REGULATIONS Private Aircraft § 122.30 Other Customs laws and...

  9. 27 CFR 26.303 - Customs inspection and release.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 27 Alcohol, Tobacco Products and Firearms 1 2013-04-01 2013-04-01 false Customs inspection and... Customs Custody to Internal Revenue Bond § 26.303 Customs inspection and release. The customs officer.... If the spirits are in a bulk conveyance, the customs officer shall record the elements of his...

  10. 19 CFR 142.26 - Delinquent payment of Customs bills.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 19 Customs Duties 2 2013-04-01 2013-04-01 false Delinquent payment of Customs bills. 142.26 Section 142.26 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY... Delinquent payment of Customs bills. The following procedures shall be followed if an importer...

  11. 19 CFR 191.164 - Return to Customs custody.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 19 Customs Duties 2 2012-04-01 2012-04-01 false Return to Customs custody. 191.164 Section 191.164 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE... to Sample or Specifications § 191.164 Return to Customs custody. There is no time limit for...

  12. 19 CFR 114.2 - Customs Conventions and Agreements.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 19 Customs Duties 1 2013-04-01 2013-04-01 false Customs Conventions and Agreements. 114.2 Section 114.2 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY CARNETS General Provisions § 114.2 Customs Conventions and Agreements....

  13. 19 CFR 122.181 - Definition of Customs security area.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 19 Customs Duties 1 2013-04-01 2013-04-01 false Definition of Customs security area. 122.181 Section 122.181 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY AIR COMMERCE REGULATIONS Access to Customs Security Areas § 122.181 Definition...

  14. 12 CFR 368.4 - Recommendations to customers.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... customer the purchase, sale or exchange of a government security, a bank that is a government securities... customer upon the basis of the facts, if any, disclosed by the customer as to the customer's other security holdings and as to the customer's financial situation and needs....

  15. 12 CFR 13.4 - Recommendations to customers.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... PRACTICES § 13.4 Recommendations to customers. In recommending to a customer the purchase, sale or exchange... reasonable grounds for believing that the recommendation is suitable for the customer upon the basis of the facts, if any, disclosed by the customer as to the customer's other security holdings and as to...

  16. 12 CFR 208.101 - Obligations concerning institutional customers.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... believing the recommendation is suitable for the customer to whom it is made. Banks are expected to meet the... circumstances of the customer. (c) In recommending to a customer the purchase, sale, or exchange of any... for the customer upon the basis of the facts, if any, disclosed by the customer as to the...

  17. 19 CFR 114.2 - Customs Conventions and Agreements.

    Code of Federal Regulations, 2014 CFR

    2014-04-01

    ... 19 Customs Duties 1 2014-04-01 2014-04-01 false Customs Conventions and Agreements. 114.2 Section 114.2 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY CARNETS General Provisions § 114.2 Customs Conventions and Agreements....

  18. 19 CFR 146.13 - Customs forms and procedures.

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... 19 Customs Duties 2 2011-04-01 2011-04-01 false Customs forms and procedures. 146.13 Section 146.13 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) FOREIGN TRADE ZONES General Provisions § 146.13 Customs forms and...

  19. 19 CFR 191.153 - Continuous Customs custody.

    Code of Federal Regulations, 2014 CFR

    2014-04-01

    ... 19 Customs Duties 2 2014-04-01 2014-04-01 false Continuous Customs custody. 191.153 Section 191.153 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) DRAWBACK Merchandise Exported From Continuous Customs Custody §...

  20. 19 CFR 122.181 - Definition of Customs security area.

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... 19 Customs Duties 1 2011-04-01 2011-04-01 false Definition of Customs security area. 122.181 Section 122.181 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY AIR COMMERCE REGULATIONS Access to Customs Security Areas § 122.181 Definition...