Science.gov

Sample records for library service guidelines

  1. Multicultural Communities: Guidelines for Library Services. Third Edition

    ERIC Educational Resources Information Center

    International Federation of Library Associations and Institutions (NJ1), 2009

    2009-01-01

    These Guidelines constitute the third edition of the International Federation of Library Associations (IFLA) "Multicultural Communities: "Guidelines for Library Services." This revision follows the IFLA Section of Library Services to Multicultural Populations' "2006-2010 Strategic Plans": to review and revise the Guidelines, taking into account…

  2. Guidelines for Library Services for People with Mental Retardation.

    ERIC Educational Resources Information Center

    Association of Specialized and Cooperative Library Agencies, Chicago, IL.

    This guide is designed to assist all libraries, including school, public, academic, and specialized libraries such as prison and institutional libraries, to better serve the needs of people of all ages who are mentally retarded. An overview provides a definition of mental retardation, places services for people with mental retardation in…

  3. Guidelines for National Libraries.

    ERIC Educational Resources Information Center

    Sylvestre, Guy

    This report is designed to provide practical assistance to government officials and librarians responsible for the planning, creation, and development of national library services. Based on a number of authoritative studies and a broad consensus among experts, including directors of national libraries, these guidelines give special attention to…

  4. Guidelines for Library Services to Prisoners. 3rd Edition. IFLA Professional Reports, No. 92

    ERIC Educational Resources Information Center

    Lehmann, Vibeke; Locke, Joanne

    2005-01-01

    The objective of this document is to provide a tool for the planning, implementation, and evaluation of library services to prisoners. The document is intended to serve as a model guide for the development of national guidelines for prison libraries that can be adapted to reflect local circumstances. At the same time, these international…

  5. Culturally Responsive Guidelines for Alaska Public Libraries.

    ERIC Educational Resources Information Center

    Alaska Univ., Fairbanks. Alaska Native Knowledge Network.

    These guidelines are predicated on the belief that culturally appropriate service to indigenous peoples is a fundamental principle of Alaska public libraries. While the impetus for developing the guidelines was service to the Alaska Native community, they can also be applied to other cultural groups. A culturally responsive library environment is…

  6. Electronic Reference Services: Some Suggested Guidelines.

    ERIC Educational Resources Information Center

    Sloan, Bernie

    1998-01-01

    Suggests guidelines to help libraries formalize their electronic reference services. Covers the following issues: administration/management (library division/department, library administration, campus administration, academic departments); services; primary clientele; personnel; infrastructure/facilities; finances; and evaluation. (AEF)

  7. Library Automation: Guidelines to Costing.

    ERIC Educational Resources Information Center

    Ford, Geoffrey

    As with all new programs, the costs associated with library automation must be carefully considered before implementation. This document suggests guidelines to be followed and areas to be considered in the costing of library procedures. An existing system model has been suggested as a standard (Appendix A) and a classification of library tasks…

  8. Guidelines on Library Twinning.

    ERIC Educational Resources Information Center

    Doyle, Robert P., Comp.; Scarry, Patricia, Comp.

    This document serves as an overview of the many forms of library twinning, or formal exchanges of materials and/or staff between two institutions. Twinning can be reciprocal, but often involves a one-way arrangement whereby a library in a developing country receives a visit from a librarian of a developed country. Either way, both institutions can…

  9. Space Guidelines for Libraries.

    ERIC Educational Resources Information Center

    Wisconsin Coordinating Committee for Higher Education, Madison.

    The following guidelines are recommended: stack space--for each 10 volumes, one square foot of space; reading room--25 square feet per station x 20% of the total undergraduate population; carrel space--25% of the graduate enrollment x 45 square feet; office and auxilliary space--135 square feet x full time equivalent staff. (NI)

  10. Library Services. Miscellaneous Papers.

    ERIC Educational Resources Information Center

    International Federation of Library Associations, The Hague (Netherlands).

    Papers on library journal cooperation, interlibrary lending, library services to minorities, and school library media centers, which were presented at the 1983 International Federation of Library Associations (IFLA) conference, include: (1) "The Co-operation between Editors of Library Journals in Socialist Countries," in which Wolfgang Korluss…

  11. Library of Michigan FY 2000 LSTA Subgrant Program Guidelines.

    ERIC Educational Resources Information Center

    Michigan Library, Lansing.

    This handbook provides FY (fiscal year) 2000 guidelines developed by the Library of Michigan for applying for LSTA (Library Services and Technology Act) subgrant funding. The handbook includes the following sections: (1) overview of the LSTA subgrant program; (2) general application guidelines for all funding areas; (3) required elements of the…

  12. Library of Michigan FY 2001 LSTA Subgrant Program Guidelines.

    ERIC Educational Resources Information Center

    Michigan Library, Lansing.

    This handbook provides FY (fiscal year) 2001 guidelines developed by the Library of Michigan for applying for LSTA (Library Services and Technology Act) subgrant funding. The handbook includes the following sections: (1) overview of the LSTA subgrant program; (2) general application guidelines for all funding areas; (3) budget category definitions…

  13. Expanding Services to Young Disadvantaged Adults. Public Library Training Institutes Library Service Guide No. 31.

    ERIC Educational Resources Information Center

    Harris, Barbara

    After descriptions of some problems encountered by disadvantaged youths and some general services libraries can provide, specific guidelines for library services to young disadvantaged adults are given. These include services both inside and outside the library: the selection of staff to work with the young adults, cooperation between the library…

  14. Outreach Library Services.

    ERIC Educational Resources Information Center

    The Bookmark, 1985

    1985-01-01

    Focusing on the theme, Outreach Library Services, the articles in this publication provide a panoramic view of outreach services in eight of the public library systems in New York State. The compilation also contains four papers on special topics. Articles included are: (1) "Not So Trivial: In Pursuit of Outreach Services" (Joan F. Cooke, Finger…

  15. Evening and Weekend Library Services for Disadvantaged Adults. Public Library Training Institutes Library Service Guide No. 7.

    ERIC Educational Resources Information Center

    McRae, Jane Carroll

    Guidelines are given for expanding library hours so that disadvantaged adults may use library facilities and services on nights and weekends. There are discussions of cost, staffing, security problems, and publicity. Shifting library, bookmobile, and special programs to different hours; moving some programs outside the library; and special…

  16. Library Reference Service.

    ERIC Educational Resources Information Center

    Schippleck, Suzanne

    The Inglewood, California, public library provides a manual on reference service. The theory, purpose, and objectives of reference are noted, and goals and activities are described in terms of budget, personnel, resources, and services. A chapter on organization covers service structure, information services, relationships with other library…

  17. Library Reference Services.

    ERIC Educational Resources Information Center

    Miller, Constance; And Others

    1985-01-01

    Seven articles on library reference services highlight reference obsolescence in academic libraries, major studies of unobtrusive reference tests, methods for evaluating reference desk performance, reference interview evaluation, problems of reference desk control, online searching by end users, and reference collection development in…

  18. Library Services in Hospitals.

    ERIC Educational Resources Information Center

    Department of Health and Social Security, London (England).

    The memorandum gives guidance to the provision and organization of library services at hospitals both for staff and for patients. It also draws attention to the assistance available from outside sources towards the development and maintenance of these services so hospital authorities may make the most effective use of the available facilities.…

  19. Academic Library Reference Services.

    ERIC Educational Resources Information Center

    Batt, Fred

    This examination of the philosophy and objectives of academic library reference services provides an overview of the major reference approaches to fulfilling the following primary objectives of reference services: (1) providing accurate answers to patrons' questions and/or helping patrons find sources to pursue their research needs; (2) building…

  20. Library Services Funding Assessment

    NASA Technical Reports Server (NTRS)

    Lorig, Jonathan A.

    2004-01-01

    The Glenn Technical Library is a science and engineering library that primarily supports research activities at the Glenn Research Center, and provides selected services to researchers at all of the NASA research centers. Resources available in the library include books, journals, CD-ROMs, and access to various online sources, as well as live reference and inter-library loan services. The collection contains over 77,000 books, 800,000 research reports, and print or online access to over 1,400 journals. Currently the library operates within the Logistics and Technical Information Division, and is funded as an open-access resource within the GRC. Some of the research units at the GRC have recently requested that the library convert to a "pay-for-services" model, in which individual research units could fund only those journal subscriptions for which they have a specific need. Under this model, the library would always maintain a certain minimum level of pooled-expense services, including the ready reference and book collections, and inter-library loan services. Theoretically the "pay-for-services" model would encourage efficient financial allocation, and minimize the extent to which paid journal subscriptions go unused. However, this model also could potentially negate the benefits of group purchases for journal subscriptions and access. All of the major journal publishers offer package subscriptions that compare favorably in cost with the sum of individual subscription costs for a similar selection of titles. Furthermore, some of these subscription packages are "consortium" purchases that are funded collectively by the libraries at multiple NASA research centers; such consortia1 memberships would be difficult for the library to pay, if enough GRC research units were to withdraw their pooled contributions. cost of collectively-funded journal access with the cost of individual subscriptions. My primary task this summer is to create the cost dataset framework, and

  1. Clarifying and Defining Library Services.

    ERIC Educational Resources Information Center

    Shubert, Joseph F., Ed.; Josey, E. J., Ed.

    1991-01-01

    This issue presents articles which, in some way, help to clarify and define library services. It is hoped that this clarification in library service will serve to secure the resources libraries need to serve the people of New York. The following articles are presented: (1) Introduction: "Clarifying and Defining Library Services" (Joseph F.…

  2. Texas School Libraries: Standards, Resources, Services, and Students' Performance.

    ERIC Educational Resources Information Center

    Smith, Ester G.

    This study of Texas school libraries had three objectives: examine school library resources, services, and use, on the basis of the School Library Programs: Standards and Guidelines for Texas and determine the need for updating these standards and guidelines so that they better serve communities across the state; determine the impact that school…

  3. Virtual Libraries: Service Realities.

    ERIC Educational Resources Information Center

    Novak, Jan

    This paper discusses client service issues to be considered when transitioning to a virtual library situation. Themes related to the transitional nature of society in the knowledge era are presented, including: paradox and a contradictory nature; blurring of boundaries; networks, systems, and holistic thinking; process/not product, becoming/not…

  4. Children's Library Services Handbook.

    ERIC Educational Resources Information Center

    Connor, Jane Gardner

    This handbook is an expanded version of an original guide written as a basis for orientation and training of new children's librarians and allied personnel. It puts into one place the basics of library service to children, with an emphasis on the practical rather than the theoretical. Among topics covered are: (1) roles and responsibilities of…

  5. Guidelines and Suggested Title List for Undergraduate Chemistry Libraries, Serial Publication Number 44.

    ERIC Educational Resources Information Center

    Marquardt, D. N., Ed.

    Contained are guidelines and an extensive list of books and journals suitable for an undergraduate chemistry library. The guidelines are concerned with the organization and acquisition policy of chemistry libraries, and with inter-library loan and photoduplication services. Various sections of the report deal with journals and abstracts, review…

  6. OCLC and Rural Library Service.

    ERIC Educational Resources Information Center

    Walters, Clarence R.

    This discussion of ways in which OCLC can be used by rural libraries to enhance the library services offered to rural Americans suggests that OCLC is a type of technology that can be used to overcome the insufficiency of funds to finance library services. OCLC products and services that are particularly relevant to small, rural public libraries…

  7. U.S. Government Electronic Information Service Guidelines.

    ERIC Educational Resources Information Center

    Kessler, Ridley R., Jr.; Barkley, Dan

    1997-01-01

    Discusses the development of electronic government publications and the resulting standards and service needs. Focuses on results of a report on the impact that electronic information has brought to bear on depository library services. Includes 11 draft Depository Library Public Service Guidelines for government information. (AEF)

  8. Facilities Guidelines for Library Media Programs.

    ERIC Educational Resources Information Center

    Maryland State Dept. of Education, Baltimore.

    These guidelines are designated to help Maryland school system personnel and architects develop educational specifications and designs for new building construction or major renovation projects that include a library media center. The task force, which developed the standards, began this effort by gathering information on the State's school…

  9. Library Services Online: Introducing Library Services for Online MBA Classes

    ERIC Educational Resources Information Center

    Slavin, Laura C.

    2015-01-01

    In this article, a librarian at Lincoln Memorial University creates library services for an MBA program offered entirely online that is in the early stages of development. The library services include a subject guide and 4 tutorials that will be added to the MBA online orientation. Other services include offering online office hours and…

  10. Reference Service in Law Libraries.

    ERIC Educational Resources Information Center

    Sasala, Kathleen M.

    Ten law librarians, at one private and three academic law libraries, were studied to ascertain what types of reference services they provide to their patrons. The current model employed in public libraries today was used as the baseline against which to measure these legal reference services. This model employs five traditional categories of:…

  11. Telelibrary: Library Services via Satellite.

    ERIC Educational Resources Information Center

    Liu, Rosa

    1979-01-01

    Investigates the provision of library services via satellite, explains briefly the operation and advantages of communication satellites, and discusses the various telecommunications equipment and services which, when coupled with satellite transmission, will enhance library activities. Demand trend projections for telecommunications services…

  12. Future Library Systems and Services

    NASA Astrophysics Data System (ADS)

    Prasad, A. R. D.

    2010-10-01

    The paper attempts to provide brief answers to the questions: What will be the form of future libraries? Will there be libraries in the future? It presents an overview of the latest technologies such as digital libraries, metadata harvesters, SRU/SRW, and Web 2.0 along with some services provided by the Documentation Research and Training Centre of the Indian Statistical Institute. It also presents a brief sketch of future semantic web technology and the role of library and information professionals in providing web-based information services.

  13. Improving the Virtual Reference Experience: How Closely Do Academic Libraries Adhere to RUSA Guidelines?

    ERIC Educational Resources Information Center

    Platt, Jessica; Benson, Pete

    2010-01-01

    The purpose of this study was to measure the degree to which academic libraries or library staff members throughout the United States adhere to the Guidelines for Virtual Reference Services provided by the Reference & User Services Association (RUSA). The results of the study were analyzed to identify specific areas where improvement is needed in…

  14. Guidelines for Libraries Serving Hospital Patients and Disabled People in the Community. IFLA Professional Reports, No. 2.

    ERIC Educational Resources Information Center

    International Federation of Library Associations, The Hague (Netherlands).

    These guidelines are based on the experiences of a number of librarians working in the area of library services for hospital patients and disabled people in the community, as well as work done previously by a number of national library associations. The guidelines indicate the essential features of services to disabled people and suggest…

  15. Whitmore Library: A New Concept of Public Library Services.

    ERIC Educational Resources Information Center

    Schuurman, Guy

    Until 1972, library services in Salt Lake County consisted of a group of branch libraries with nearly identical collections for recreational reading. Because the needs of the community had become more complex, a new regional library was built to coordinate library operations and establish new services. Among the innovations in public library…

  16. Library of Michigan FY 2002 Library Services and Technology Act (LSTA) Grant Administration Handbook.

    ERIC Educational Resources Information Center

    Michigan Library, Lansing.

    This handbook provides FY (fiscal year) 2002 guidelines developed by the Library of Michigan for administering LSTA (Library Services and Technology Act) grants. The first section provides an overview of the LSTA program. The second section gives the grant timeline for FY 2002. The third section describes the award process, including award…

  17. Charging Users for Library Service.

    ERIC Educational Resources Information Center

    Cooper, Michael D.

    1978-01-01

    Examines the question of instituting direct charges for library service, using on-line bibliographic searching as an example, and contrasts this with the current indirect charging system where services are paid for by taxes. Information, as a merit good, should be supplied with or without direct charges, depending upon user status. (CWM)

  18. Alabama Public Library Service: 1997 Annual Report.

    ERIC Educational Resources Information Center

    Alabama Public Library Service, Montgomery.

    The Alabama Public Library Service (APLS) serves the information needs of Alabama public libraries. As a state agency, APLS is charged with improving library services throughout the state to ensure that all citizens have access to quality library and information services. The agency is responsible for receiving and administering federal and state…

  19. Alabama Public Library Service Annual Report, 1999.

    ERIC Educational Resources Information Center

    Alabama Public Library Service, Montgomery.

    The Alabama Public Library Service (APLS) is charged with improving library services throughout the state to ensure that all citizens have access to quality library and information services. The agency is responsible for receiving and administering federal and state funds for the more than 200 public libraries in Alabama. Information is reported…

  20. Alabama Public Library Service 1996 Annual Report.

    ERIC Educational Resources Information Center

    Alabama Public Library Service, Montgomery.

    The Alabama Public Library Service is charged with improving library services throughout Alabama to ensure that all citizens have access to quality library and information services. The agency is responsible for administering federal and state funds for the more than 200 public libraries in Alabama. Building renovations were completed in April…

  1. Guidelines for Public Libraries in the 21st Century.

    ERIC Educational Resources Information Center

    Gill, Philip

    This paper highlights some of the issues that arose during the drafting of a revised version of the IFLA (International Federation of Library Associations and Institutions) Guidelines for Public Libraries. The sections of the new document are outlined as follows: (1) The Role and Purpose of the Public Library; (2) The Legal and Financial…

  2. Library Service to the Disadvantaged.

    ERIC Educational Resources Information Center

    Brown, Eleanor Frances

    In this volume, an attempt is made to show what services libraries are now providing for (1) the economically deprived, (2) the physically handicapped, (3) the mentally handicapped, (4) those suffering from racial discrimination, (5) those confined in prisons or other types of institutions, (6) the elderly, (7) neglected youth, and (8) those with…

  3. Managing Copyright Clearance Services in Higher Education Libraries.

    ERIC Educational Resources Information Center

    Gadd, Elizabeth

    2001-01-01

    Investigated centralized copyright clearance services in higher education institutions based on the findings of a questionnaire survey and five case study interviews in United Kingdom libraries. Examines reasons why services were established, how they were funded and staffed, their overall remit, problems, and good practice guidelines. (Author/LRW)

  4. The Ohio Department of Youth Services Juvenile Prison Library System

    ERIC Educational Resources Information Center

    Herring, Deidra N.

    2009-01-01

    The article is an introduction to The Ohio Department of Youth Services librarians and the services they provide. Information about each juvenile prison facility is revealed and provides an explanation of guidelines and standards for prison libraries. Sixty-eight questions were asked in four in-person interviews to present a profile of the…

  5. Alabama Public Library Service. Annual Report, 1979.

    ERIC Educational Resources Information Center

    Alabama Public Library Service, Montgomery.

    This annual report highlights services to the blind and physically handicapped, progress in library automation and interlibrary cooperation, administration of state aid and funding from the Library Services and Construction Act, library development-planning and research, public library income, public information, continuing education, and other…

  6. Delivering Library Services to Remote Students.

    ERIC Educational Resources Information Center

    Casado, Margaret

    2001-01-01

    Discusses library services at the University of Tennessee to reach off-campus and distance education students. Topics include online research; email; library instruction for faculty and students; Web interfaces; fax; telephone service; chat technology; the library's Web page; virtual classrooms; library links from a course management system; and…

  7. Automobile Service Information in the Public Library.

    ERIC Educational Resources Information Center

    Pankl, Robert R.

    1992-01-01

    Advocates providing automobile repair and service information in public libraries, and discusses collection development issues, reference services, and problems in making repair manuals available. Describes the collection and services for patrons in Tacoma Public Library and results of a survey of other public libraries holding automobile repair…

  8. Alabama Public Library Service, 1987 Annual Report.

    ERIC Educational Resources Information Center

    Alabama Public Library Service, Montgomery.

    Designed to provide an overview of the range and quality of services provided by the Alabama Public Library Service (APLS), this annual report focuses on the 1987 activities of APLS. A report on the activities of the Library Development Division shows the allocation of state aid and Library Services and Construction Act (LCSA) Titles I and III…

  9. Public Library Service to Children in Oklahoma.

    ERIC Educational Resources Information Center

    Wentroth, Mary Ann

    Because of the low density of its population and subsequent low property tax support, library service in Oklahoma is based on the multicounty library operating as a single unit. With the help of federal funds, such units now cover one-third of the state and 60 percent of its population utilizing branch libraries and bookmobile service. Service to…

  10. Perspectives [on Library Service Developments] 1991.

    ERIC Educational Resources Information Center

    Bookmark, 1991

    1991-01-01

    This theme issue of "The Bookmark" provides 1991 perspectives on several library service developments, including papers by three New Yorkers who played an important role in the White House Conference on Library and Information Services: Thomas Sobol, Commissioner of Education; Robert Wedgeworth, Dean of the School of Library Service at Columbia…

  11. Guidelines for a Unit or Course of Instruction in Genealogical Research at Schools of Library and Information Science.

    ERIC Educational Resources Information Center

    RQ, 1996

    1996-01-01

    These guidelines were developed by the Reference and Adult Services Division of the American Library Association to encourage library schools to add training in genealogical research to their curriculum. Highlights include course objectives; the library's role in serving genealogical patrons; genealogical research methodology; reference…

  12. Selecting and Planning for an Automated Library System: Guidelines for Libraries.

    ERIC Educational Resources Information Center

    Piccininni, James

    Guidelines are given for automating a library. Issues arising in automation are illustrated through the experience of the Doherty Library of the University of St. Thomas, Houston (Texas). The first step is to decide what type of system is right for the needs of the library and its patrons. In considering vendors of systems, it is important to…

  13. The New AASL Program Guidelines for School Library Programs

    ERIC Educational Resources Information Center

    Boehm, Patricia

    2009-01-01

    In this article, the author provides an overview of and her reflections on the new American Association of School Librarians (AASL) program guidelines, "Empowering Learners: Guidelines for School Library Media Programs" (2009). At just sixty-four pages, this publication is easy to browse and ready for investigation. As to be expected from…

  14. Library Service to Unions: A Historical Overview.

    ERIC Educational Resources Information Center

    Hubbard, Elizabeth Ann

    2002-01-01

    Reviews the evolution of public libraries, the origins of today's labor movement, and the role of the AFL-CIO/ALA (American Federation of Labor (AFL)-Congress of Industrial Organizations (CIO)/American Library Association (ALA))Joint Committee on Library Service to Labor Groups. Defines misunderstandings and lack of trust between libraries and…

  15. The Value of Public Library Services.

    ERIC Educational Resources Information Center

    Walzer, Norman; Stott, Karen; Sutton, Lori

    2000-01-01

    Describes results of a research project conducted in Illinois to obtain detailed information about preferences of public library customers and about how much value they place on various types of library services. Discusses rural perceptions of public library contributions, willingness to pay more for service, and implications for library…

  16. Alabama Public Library Service: 1998 Annual Report.

    ERIC Educational Resources Information Center

    Alabama Public Library Service, Montgomery.

    The Alabama Public Library Service (APLS) is responsible for receiving and administering federal and state funds for the more than 200 public libraries in Alabama. This document represents the annual report for the Alabama Public Library Service for fiscal year 1998. Information is reported under the following categories: Evaluation and Research;…

  17. Marketing and Promotion of Library Services

    NASA Astrophysics Data System (ADS)

    Nicholas, Julie

    As librarians we should be actively marketing and promoting our library services. This paper aims to demystify marketing for librarians. Practical solutions are provided on how to implement a marketing strategy, with particular emphasis on the value of using electronic information resources. It also shows the link between promoting library services and raising the profile of the library.

  18. Library Services in the Digital Age

    ERIC Educational Resources Information Center

    Zickuhr, Kathryn; Rainie, Lee; Purcell, Kristen

    2013-01-01

    This report explores the changing world of library services by exploring the activities at libraries that are already in transition and the kinds of services citizens would like to see if they could redesign libraries themselves. It is part of a larger research effort by the Pew Research Center's Internet & American Life Project that is exploring…

  19. Voice of India's Disabled: Demanding Equality in Library Services.

    ERIC Educational Resources Information Center

    Kishore, Rangashri

    This paper discusses library services to the disabled in India. The introduction summarizes results of a country-wide survey of persons with disabilities and recent government guidelines relating to the rights of the disabled. The first section addresses needs of the disabled. The second section describes types of disability, including physical…

  20. Electronic Publishing and Library Technical Services.

    ERIC Educational Resources Information Center

    Aveney, Brian

    1984-01-01

    Trends in electronic editions, on-demand publishing, and online publishing are reviewed and their potential effects on library services and organization are discussed, including library material selection, acquisitions, cataloging, serials, circulation, and home printers. Thirteen references are provided. (EJS)

  1. Guidelines for Financing School District Computer Services.

    ERIC Educational Resources Information Center

    Splittgerber, Frederic L.; Stirzaker, Norbert A.

    1984-01-01

    School districts can obtain computer services with purchase, lease, or network options. The advantages and disadvantages of each are explained. Guidelines are offered for assessing needs and determining costs of computer services. (MLF)

  2. Adapting Service Quality Concepts to Academic Libraries.

    ERIC Educational Resources Information Center

    Quinn, Brian

    1997-01-01

    Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF)

  3. Regional health library service in northern Ireland.

    PubMed Central

    Crawford, D S

    1990-01-01

    The regional medical library service provided to physicians, hospitals, nurses, social workers, and health care administrators throughout Northern Ireland by the Queen's University of Belfast is described. A brief outline of the National Health Service in the United Kingdom is given, and the library service is described in terms of collections, cataloging, interlibrary loan, and reference. PMID:2224299

  4. Regional health library service in northern Ireland.

    PubMed

    Crawford, D S

    1990-10-01

    The regional medical library service provided to physicians, hospitals, nurses, social workers, and health care administrators throughout Northern Ireland by the Queen's University of Belfast is described. A brief outline of the National Health Service in the United Kingdom is given, and the library service is described in terms of collections, cataloging, interlibrary loan, and reference. PMID:2224299

  5. Application Reuse Library for Software, Requirements, and Guidelines

    NASA Technical Reports Server (NTRS)

    Malin, Jane T.; Thronesbery, Carroll

    1994-01-01

    Better designs are needed for expert systems and other operations automation software, for more reliable, usable and effective human support. A prototype computer-aided Application Reuse Library shows feasibility of supporting concurrent development and improvement of advanced software by users, analysts, software developers, and human-computer interaction experts. Such a library expedites development of quality software, by providing working, documented examples, which support understanding, modification and reuse of requirements as well as code. It explicitly documents and implicitly embodies design guidelines, standards and conventions. The Application Reuse Library provides application modules with Demo-and-Tester elements. Developers and users can evaluate applicability of a library module and test modifications, by running it interactively. Sub-modules provide application code and displays and controls. The library supports software modification and reuse, by providing alternative versions of application and display functionality. Information about human support and display requirements is provided, so that modifications will conform to guidelines. The library supports entry of new application modules from developers throughout an organization. Example library modules include a timer, some buttons and special fonts, and a real-time data interface program. The library prototype is implemented in the object-oriented G2 environment for developing real-time expert systems.

  6. One-Year Plan for Library Services.

    ERIC Educational Resources Information Center

    Caroline County Public Library, Denton, MD.

    This action plan for the Caroline County (MD) Public Library describes the key elements of library service for the 1985-86 fiscal year, derived from the library's long range plan for 1985-90. Objectives, strategies, activities, and timetables for accomplishing the following goals are outlined: (1) citizens of the county will increasingly meet…

  7. Alabama Public Library Service Annual Report.

    ERIC Educational Resources Information Center

    Alabama Public Library Service, Montgomery.

    The Alabama Public Library Service (APLS) lists its duties, goals, and recent accomplishments in this 1988 annual report. Some of these duties and goals are: (1) administering grants for library development and state aid; (2) providing consultation for library automation; (3) researching and answering reference questions; (4) lending books from…

  8. Measurement and Evaluation of Public Library Services.

    ERIC Educational Resources Information Center

    Wert, Lucille M.; Powell, Ronald R.

    The Illinois project entitled Measurement and Evaluation of Public Library Services is being conducted by the Library Research Center (LRC) at the University of Illinois. The long range goal of the project is to make available meaningful information for the evaluation and improvement of local public libraries. Two immediate objectives are to test…

  9. Transparent Walls: Library Services to Prisoners.

    ERIC Educational Resources Information Center

    Hemp, Susan J.; Montgomery, Jack G., Ed.

    1996-01-01

    The population of state and federal prisons quadrupled between 1971 and 1991, increasing demand for library resources. Outlines the history of prison libraries (1700s-1990s); discusses prison libraries and librarians, law collections, reference services, literacy programs, and funding; and provides a bibliography of prison librarianship covering…

  10. Design guidelines for robotically serviceable hardware

    NASA Technical Reports Server (NTRS)

    Gordon, Scott A.

    1988-01-01

    Research being conducted at the Goddard Space Flight Center into the development of guidelines for the design of robotically serviceable spaceflight hardware is described. A mock-up was built based on an existing spaceflight system demonstrating how these guidelines can be applied to actual hardware. The report examines the basic servicing philosophy being studied and how this philosophy is reflected in the formulation of design guidelines for robotic servicing. A description of the mock-up is presented with emphasis on the design features that make it robot friendly. Three robotic servicing schemes fulfilling the design guidelines were developed for the mock-up. These servicing schemes are examined as to how their implementation was affected by the constraints of the spacecraft system on which the mock-up is based.

  11. New Library Services for Older Adults.

    ERIC Educational Resources Information Center

    Mielke, Linda

    1980-01-01

    Discusses the library services needed by mentally and physically impaired older adults and gives examples of such programs which are in existence in Maryland, including the traditional shut-in delivery service and the nontraditional group programing techniques. (LLS)

  12. Public Library Services for Immigrants in Sweden.

    ERIC Educational Resources Information Center

    Marti, Hanna S.; Schulte-Albert, Hans G.

    1982-01-01

    Several new ideas regarding public library services for helping immigrants adjust to life in Sweden are discussed with respect to standards, selection, and acquisition of materials, children's services, and future plans. A bibliography of 19 references is included. (CHC)

  13. Internet Public Library: Same Metaphors, New Service.

    ERIC Educational Resources Information Center

    American Libraries, 1997

    1997-01-01

    A discussion with the staff of the Internet Public Library (IPL), which began as a project at the University of Michigan, highlights its role in supplementing local public library services; classification; collection development policies; and the impact of legislation, copyright, and universal service on IPL. A sidebar presents IPL user…

  14. Distance Learning Library Services in Ugandan Universities

    ERIC Educational Resources Information Center

    Mayende, Jackline Estomihi Kiwelu; Obura, Constant Okello

    2013-01-01

    The study carried out at Makerere University and Uganda Martyrs University in 2010 aimed at providing strategies for enhanced distance learning library services in terms of convenience and adequacy. The study adopted a cross sectional descriptive survey design. The study revealed services provided in branch libraries in Ugandan universities were…

  15. Law Library Service in the 1990's.

    ERIC Educational Resources Information Center

    The Bookmark, 1990

    1990-01-01

    This issue of "The Bookmark" presents 20 articles focusing on various aspects of law library services in New York State. The articles are: (1) "Law Library Services in the 1990's" (Christine Bain); (2) "A Librarian's View of Legal Publishing Today" (Margaret Maes Axtmann); (3) "Legal Publishing--A Publisher's View" (Kenneth Lee Halajian); (4)…

  16. Library Service to Migrant Farm Workers.

    ERIC Educational Resources Information Center

    Naismith, Rachael

    1989-01-01

    Discussion of issues in bookmobile services to migrant workers focuses on the experiences of the Fresno County Public Library. A profile of migrant workers is provided, and funding problems and options, the information provision aspect of library service, lending policies, and impediments to serving migrants are discussed. (three references) (MES)

  17. Embedded Services in Chinese Academic Libraries

    ERIC Educational Resources Information Center

    Si, Li; Xing, Wenming; Zhou, Limei; Liu, Sha

    2012-01-01

    Embedded librarianship service describes the practice of librarians integrating actively into the user's environment, rather than remaining in the library to await requests for service. This paper examines the concept of embedded service in the recent literature, within the past 5 years. It reports on a survey of embedded service in Chinese…

  18. School Health Services Guidelines, Revised.

    ERIC Educational Resources Information Center

    Haufler, Lillian H.

    This manual is intended to serve as a guideline for school administrators and personnel who are concerned with the health education of school age children. Because of the different and complicated health problems now facing children and youth, it is deemed imperative that new priorities be established. Thus, policies and methods of school health…

  19. Implementation of Job Placement Services Guidelines.

    ERIC Educational Resources Information Center

    McGillicuddy (Shirley) & Associates, Sierra Madre, CA.

    The Implementation of Job Placement Services Guidelines Project was designed to strengthen placement programs and services for California community college vocational students, and for all students needing part-time employment to realize their educational goals. The project was designed to test the validity and relevance of quality indicators…

  20. A Handbook for the Introduction of On-Line Bibliographic Search Services Into Academic Libraries.

    ERIC Educational Resources Information Center

    Wax, David M.

    A handbook is provided for library administrators who are planning to install commercially available on-line interactive search services. It includes guidelines for selecting and organizing the service, staffing, training and orientation, preparing the service sites, promotion and user education, finance, data collection, and service evaluation.…

  1. Adult Literacy Services in Rural Public Libraries.

    ERIC Educational Resources Information Center

    Backus, Mary Jane

    This paper examines the literacy services provided by public libraries in the rural areas (communities of 25,000 people or less) of West Virginia and Kentucky. Of the 93 libraries (68%) which responded to the survey, 89.8% acknowledge illiteracy as being a problem. However, although 92% of the librarians agree that illiteracy programs are an…

  2. The Marketing of Public Library Services.

    ERIC Educational Resources Information Center

    Dragon, Andrea C.

    1983-01-01

    Defines the concept of marketing and relates models involving the exchanges and transactions of markets and charities to services offered by libraries. Market segmentation, understanding the behavior of markets, competition, and movement toward a market-oriented library are highlighted. Nineteen references are cited. (EJS)

  3. 2004 National Awards for Museum & Library Service

    ERIC Educational Resources Information Center

    Institute of Museum and Library Services, 2004

    2004-01-01

    The National Awards for Museum and Library Service give national recognition to institutions that play an integral and essential part in our learning society. The awards celebrate the efforts of libraries and museums of all sizes to connect with their increasingly diverse communities and to serve as centers of lifelong learning. As the pace of…

  4. Improving Library Services to the Aging.

    ERIC Educational Resources Information Center

    Moore, Bessie B.; Fisk, Carol Fraser

    1988-01-01

    Discussion of efforts by federal, state, and local government agencies to enhance the library resources and services available to older citizens highlights the roles of the National Commission on Libraries and Information Science (NCLIS) and the Administration on Aging (AoA), cooperative agreements, and descriptions of state and local programs.…

  5. Spokane Community College Library Public Services Handbook. (Reference Service).

    ERIC Educational Resources Information Center

    Waesche, Betty

    Designed to meet the information needs of students and to support curricula, planning, programs, and faculty and administrator research, the reference desk services described include: (1) assistance and instruction in locating and using library materials, (2) assessing interlibrary loan service for patrons and supplying other libraries with…

  6. Research in Library Reference/Information Service.

    ERIC Educational Resources Information Center

    Lynch, Mary Jo

    1983-01-01

    This review of library reference service research, which focuses on the provision of information in response to questions, covers measurement of reference service, evaluation using unobtrusive techniques, online search services, information needs and uses, the process of asking and answering questions, and artificial intelligence. Eighty-four…

  7. Satellite services handbook. Interface guidelines

    NASA Astrophysics Data System (ADS)

    1983-12-01

    Satellite interfaces for on orbit servicing, both manned and unmanned are identified, and is intended to be used by designers of space vehicles, both foreign and domestic. A primary concern is for design of interfaces with the astronaut in the loop, especially extravehicular activity, but also intravehicular activity and operations that are remote but have man-in-the-loop. The main emphasis is on servicing in low earth orbits from the Space Shuttle and also from the Space Station or other platforms.

  8. Satellite services handbook. Interface guidelines

    NASA Technical Reports Server (NTRS)

    1983-01-01

    Satellite interfaces for on orbit servicing, both manned and unmanned are identified, and is intended to be used by designers of space vehicles, both foreign and domestic. A primary concern is for design of interfaces with the astronaut in the loop, especially extravehicular activity, but also intravehicular activity and operations that are remote but have man-in-the-loop. The main emphasis is on servicing in low earth orbits from the Space Shuttle and also from the Space Station or other platforms.

  9. Guidelines for School Health Services.

    ERIC Educational Resources Information Center

    Dougherty, Sarah; And Others

    This publication was designed to assist chief school administrators, school nurses, school physicians, staff, and other school health personnel in developing, implementing, and evaluating sound school health programs for New Jersey public school students. Section I delineates responsibility for school health services, discussing the role of…

  10. Costing the library services. Cairns Library: a case study.

    PubMed

    Forrest, M; Cawasjee, A M

    1997-12-01

    In the present climate libraries have to adopt a business approach to funding submissions; detailed management information must be produced in support of expenditure and to ensure that the services are cost-effective. In addition to the grant from its parent body (the Faculty of Clinical Medicine, University of Oxford), the Cairns Library obtains funding from five other bodies, including National Health Service Hospital Trusts. The Cairns Library has introduced an ongoing costing exercise covering the different services. The costs are divided into three categories: salary costs, other direct costs and indirect costs. Staff time has been identified from detailed time-sheets kept by each member of staff; the time recorded is assigned to the individual services. The direct costs and the indirect costs have been identified and allocated/apportioned similarly. The services are divided into five packages: core, current awareness, document delivery, enquiries and user education. The costs for each package have been apportioned to the funding bodies on the basis of the number of registered users from each body. PMID:10177260

  11. A Rationale for Library Services in Today's Prisons.

    ERIC Educational Resources Information Center

    Albert, Myra

    This discussion of library services in prisons addresses the following topics: (1) the provision of the New York State Department of Correctional Services for library services to prison inmates as an attempt to make changes in inmate problem-solving abilities; (2) the role of library services in prisons; (3) library entrepreneurship as a new…

  12. Library Materials and Services for Teen Girls.

    ERIC Educational Resources Information Center

    O'Dell, Katie

    This book describes how libraries can define their service goals to better serve and empower young women, including how to establish partnerships with organizations, offer developmentally appropriate programming, and provide timely reader's advisory services. Chapter 1, "Girls in the Spotlight: A Short History," addresses the search for nonsexist…

  13. Developing Public Library Services for Young Adults.

    ERIC Educational Resources Information Center

    Smith, Jim

    From November 1992 through May 1993, a series of staff development and training workshops were presented as part of the project, "Developing Library Services for Young Adults." The workshops included: "Redirecting Young Adult Behavior" (Glenna O. Auxier & Bob Perchalski); "The Youth Services Librarian and the Law" (Gary Becker & Julie Law); and…

  14. Alabama Public Library Service Library Directory and 1996 Statistical Report.

    ERIC Educational Resources Information Center

    Alabama Public Library Service, Montgomery.

    This publication presents library contact information and statistics for Alabama public libraries for fiscal year 1996 (October 1, 1995-September 30, 1996). The library directory is arranged by type of library: public libraries, single-county public library systems, multi-county public library systems, and multitype library systems. Entries…

  15. Library Services through Major Urban Resource Libraries (MURLs) and Metropolitan Public Libraries Which Serve as National or Regional Resource Centers.

    ERIC Educational Resources Information Center

    Fogelstrom, Clarence

    This report describes library services funded as specified by the Library Services and Construction Act (LSCA), Title I, major urban resource library (MURL) provisions, and services offered by metropolitan public libraries that served as national or regional resource centers during fiscal 1985. A review of annual reports provided by state…

  16. Utah State Library Division. Library Services & Technology Act: Five Year Plan.

    ERIC Educational Resources Information Center

    Utah State Library, Salt Lake City.

    This five-year plan for the administration of Utah's Library Services and Technology Act (LSTA) program contains the following sections: (1) principles; (2) assumptions; (3) the current scene of Utah libraries, including public libraries, academic libraries, school library media centers, and private and research libraries; (4) establishment of…

  17. Cross Support Transfer Service (CSTS) Framework Library

    NASA Technical Reports Server (NTRS)

    Ray, Timothy

    2014-01-01

    Within the Consultative Committee for Space Data Systems (CCSDS), there is an effort to standardize data transfer between ground stations and control centers. CCSDS plans to publish a collection of transfer services that will each address the transfer of a particular type of data (e.g., tracking data). These services will be called Cross Support Transfer Services (CSTSs). All of these services will make use of a common foundation that is called the CSTS Framework. This library implements the User side of the CSTS Framework. "User side" means that the library performs the role that is typically expected of the control center. This library was developed in support of the Goddard Data Standards program. This technology could be applicable for control centers, and possibly for use in control center simulators needed to test ground station capabilities. The main advantages of this implementation are its flexibility and simplicity. It provides the framework capabilities, while allowing the library user to provide a wrapper that adapts the library to any particular environment. The main purpose of this implementation was to support the inter-operability testing required by CCSDS. In addition, it is likely that the implementation will be useful within the Goddard mission community (for use in control centers).

  18. Jail Library Service: A Guide for Librarians and Administrators.

    ERIC Educational Resources Information Center

    Bayley, Linda; And Others

    Designed to provide basic information on joint planning of library services for jail populations by correctional and library personnel and inmates, this curriculum guide covers 10 topics: (1) a rationale for library services in jails; (2) the characteristics and role of the jail librarian; (3) the first steps in planning library services; (4)…

  19. CAS Standards and Guidelines for Student Services/Development Programs.

    ERIC Educational Resources Information Center

    NACADA Journal, 1986

    1986-01-01

    The Council for the Advancement of Standards for Student Services/Development Programs (CAS) developed and adopted standards and interpretive guidelines for specific functional areas of student services/development programs within postsecondary educational institutions. These guidelines are presented. (MLW)

  20. Alabama Public Library Service Annual Report, 1989.

    ERIC Educational Resources Information Center

    Alabama Public Library Service, Montgomery.

    This annual report highlights the accomplishments of the Alabama Public Library Service (APLS) during 1989. Introductory materials include a map of Alabama's Congressional districts, photographs of the executive board of APLS, and comments from the chairman of the executive board and from APLS' director. The following accomplishments are then…

  1. The New Academic Library and Student Services

    ERIC Educational Resources Information Center

    Morris, Jim

    2007-01-01

    The academic library in the 21st Century must find innovative ways to remain central to the mission of the institution that it represents, and the people that it serves. Some of those ways involve what traditionally has been the province of student services. After hours events with music and art, poetry slams, and electronic gaming are a few of…

  2. Student Appraisal of Library Services. Survey Results.

    ERIC Educational Resources Information Center

    la Plante, Jane

    This survey was conducted in order to determine how well the students at Minot State University (North Dakota) feel the Gordon B. Olson Library is fulfilling its mission of providing them with "convenient access to high quality information resources and services which support teaching, learning, and research." One objective of this survey was to…

  3. APSU: Woodward Library. Online Services Procedures.

    ERIC Educational Resources Information Center

    Austin Peay State Univ., Clarksville, TN.

    Intended for librarians familiar with basic online searching techniques and various vendor protocols, this manual describes and illustrates the policies, record-keeping, and forms used by the online services department of the Woodward Library at Austin Peay State University (APSU). Where specific examples are used, they are given with DIALOG…

  4. Alabama Public Library Service Annual Report, 1990.

    ERIC Educational Resources Information Center

    Alabama Public Library Service, Montgomery.

    This annual report highlights the accomplishments of the Alabama Public Library Service (APLS) during 1990. Introductory materials include a map of Alabama's Congressional districts, photographs of the executive board of APLS, and comments from the chairman of the executive board and from APLS' director. Accomplishments are reported under the…

  5. Provision of Library Service to Non Literates.

    ERIC Educational Resources Information Center

    Ogunsheye, F. Adetowun

    African nations can only hope to make drastic changes in their societies through education of their young and, just as importantly, by providing library services through extension programs to those adults, however non literate, that comprise the producers and decision makers in the present social structure. These people need functional information…

  6. School Library Services in a Multicultural Society

    ERIC Educational Resources Information Center

    Montiel-Overall, Patricia, Ed.; Adcock, Donald C., Ed.

    2009-01-01

    According to the preface, "in light of the growing multicultural population in the United States, twenty-first-century library services will require culturally competent librarians." For years AASL has been addressing cultural issues in its official journal, "Knowledge Quest". This collection brings together articles that touch on a wide variety…

  7. Reference Service in Rural Public Libraries.

    ERIC Educational Resources Information Center

    Vavrek, Bernard

    This research report presents the results of a survey of public libraries that serve areas where populations are 25,000 or fewer individuals. The long range goal of the study was to gather data that would help to initially describe some of the circumstances in which and because of which rural information services exist and endure. Questionnaires…

  8. When Service Matters: Library Budgets 2010

    ERIC Educational Resources Information Center

    London, Charles

    2010-01-01

    There is a surging need for library services, placing high demands on staff time just as staff time and resources are shrinking. The increased demand coupled with decreased resources puts stress on those on the front lines and on administrators, many of whom are themselves suffering the same financial anxieties as their patrons. Nationwide, public…

  9. Service Perspectives for the Digital Library: Remote Reference Services.

    ERIC Educational Resources Information Center

    Sloan, Bernie

    1998-01-01

    Explores the role of the librarian and of the service perspective in the digital library environment. The focus of the article is limited to the topic of librarian/user collaboration when the user is in a remote location, including video-based reference services and the use of electronic mail. (Author/LRW)

  10. Development of Methodologic Tools for Planning and Managing Library Services: III. Standardized Inventories of Library Services *

    PubMed Central

    Orr, Richard H.; Pings, Vern M.; Olson, Edwin E.; Pizer, Irwin H.

    1968-01-01

    A standardized procedure was developed for eliciting those details of a library's service policies that are important to its users and for recording the data by checking appropriate categories on a form. This inventory procedure covers the entire spectrum of user services and accommodates a wide range of policies. The inventory was originally designed for use by trained interviewers in largescale surveys of academic medical libraries. However, it is also suitable for other kinds of libraries, and the Interview Guide and Checklist can be used for a self-survey by library staff. In addition to survey use, the inventory has a variety of educational, administrative, managerial, and research applications. A method for weighting the categorical inventory data to reflect the relative desirability of different policies makes it possible to calculate scores indicating how a library's policies compare with those of an “optimal” library. An analogous inventory of the services a library provides to other libraries was developed for surveying major backup resources in the medical library system. PMID:5702319

  11. Rural Libraries: A Forum for Rural Library Service. Volume X, 1990.

    ERIC Educational Resources Information Center

    Sheller, Rebekah, Ed.

    1990-01-01

    The two issues of the journal "Rural Libraries" for 1990 contain a total of seven articles. "Cooperation and Rural Libraries," by Jackie Schmitt, reports on a nationwide survey of 119 rural libraries' participation in intrastate library cooperatives. "Rural Public Library Service to Native Americans," by Susan Hollaran, outlines strategies for the…

  12. The sole source: the Library of Congress National Library Service for the Blind and Physically Handicapped.

    PubMed

    Fitzpatrick, V

    1990-06-01

    The Library of Congress National Library Service for the Blind and Physically Handicapped leads a co-operative network of specialized libraries and ancillary agencies that are delivering a successful programme of reading and informational services to blind, visually impaired and handicapped users. Its unique position within the Library of Congress and the benefits which emanate from this relationship are described. This current review outlines and discusses the development, role and functioning of the National Library Service. PMID:10170658

  13. Improving and Extending Rural Library Services in Idaho.

    ERIC Educational Resources Information Center

    Weatherby, James B.; And Others

    This study of rural libraries in Idaho was designed to identify appropriate alternative local revenue sources to support library services as well as ways of improving the coordination and delivery of library services in the state and extending library access to unserved areas. Data were gathered from U.S. Bureau of the Census reports and special…

  14. Annual Program: Library Services and Construction Act, 1987-1988.

    ERIC Educational Resources Information Center

    South Carolina State Library, Columbia.

    This report presents the 1978-1988 annual Library Services and Construction Act (LSCA) program for the South Carolina State Library. This program includes fiscal information and project descriptions for the following LCSA projects under Title I-Library Services: (1) Projects IA-General Administration; (2) IB-Library Interpretation; (3) IIA-General…

  15. Annual Program. Library Services and Construction Act, 1988-1989.

    ERIC Educational Resources Information Center

    South Carolina State Library, Columbia.

    This report presents the 1988-1989 annual Library Services and Construction Act (LSCA) program for the South Carolina State Library. This program includes fiscal information and project descriptions for the following LSCA projects under Title I Library Services: (1) I-A, General Administration; (2) I-B, Library Interpretation; (3) II-A, General…

  16. Liaison Services in ARL Libraries. SPEC Kit 189.

    ERIC Educational Resources Information Center

    Latta, Gail F., Comp.

    To gather more information on the role of the liaison in research libraries, the Association of Research Libraries (ARL) Office of Management Services conducted a survey in 1992 of its academic library members. Completed surveys were returned by 49 libraries. Liaisons in both technical and public services were reported by 59 percent, while 31…

  17. Chat reference service in medical libraries: part 2--Trends in medical school libraries.

    PubMed

    Dee, Cheryl R

    2003-01-01

    An increasing number of medical school libraries offer chat service to provide immediate, high quality information at the time and point of need to students, faculty, staff, and health care professionals. Part 2 of Chat Reference Service in Medical Libraries presents a snapshot of the current trends in chat reference service in medical school libraries. In late 2002, 25 (21%) medical school libraries provided chat reference. Trends in chat reference services in medical school libraries were compiled from an exploration of medical school library Web sites and informal correspondence from medical school library personnel. Many medical libraries are actively investigating and planning new chat reference services, while others have decided not to pursue chat reference at this time. Anecdotal comments from medical school library staff provide insights into chat reference service. PMID:12723811

  18. Fee-Based Services in ARL Libraries. SPEC Kit 157.

    ERIC Educational Resources Information Center

    Josephine, Helen

    In November 1988 the Association of Research Libraries (ARL) mailed a survey to 59 of its university library members asking about their fee-based services and the impact of these services on other library development efforts. Overall, 79% of the respondents have fee-based services. In some cases, fees are applied to all users regardless of their…

  19. Service Standards for the Mobile/Social Library

    ERIC Educational Resources Information Center

    Thomas, Lisa Carlucci

    2010-01-01

    Customer service is at the core of everything librarians do in libraries. They strive to create positive customer relationships and to provide added value to the library services offered to their patrons. Emerging technologies offer opportunities for creative integration with library services. Staff should be encouraged to explore, learn, and…

  20. State of Alabama: Alabama Public Library Service. Annual Report, 1977.

    ERIC Educational Resources Information Center

    Alabama Public Library Service, Montgomery.

    Presented in a new format which makes possible statistical analysis and comparison, this annual report includes summaries of special services, as well as statistical reports and studies on public and regional libraries, and two library directories. Special services include long range programs, state aid, the Library Services and Construction Act,…

  1. Economic Issues in the Networking of Library Technical Support Services.

    ERIC Educational Resources Information Center

    Gassler, Scott

    To acquaint library administrators with the economic issues of library networking, this guide of the Western Interstate Library Coordinating Organization (WILCO) outlines possible problems of a national technical services network. Market structures such as monopolies and oligopolies can exist among automated services, brokered services, and in the…

  2. How Less Is Truly More: Merging Library Support Services

    ERIC Educational Resources Information Center

    Skellen, Kendra; Kyrychenko, Alex

    2016-01-01

    In the summer of 2010, to provide a "one-stop shop" service point to Woodruff Library patrons, the Circulation, Reference, and Learning Commons (LC) desks merged into the unified Library Service Desk (LSD) under Access Services. Last year, due to organizational changes in the library and IT, and anticipated support needs of the new LC…

  3. MELVYL MEDLINE: a library services perspective.

    PubMed Central

    Horres, M M; Starr, S S; Renford, B L

    1991-01-01

    The MELVYL MEDLINE project resulted in the addition of a full five-year subset of MEDLINE to the University of California's (UC) MELVYL online union catalog. As one of the nation's largest MEDLINE end-user searching systems, MELVYL MEDLINE provides online bibliographic access to the biomedical journal literature for all UC personnel at over seventy library sites or by remote access. This paper summarizes the project's accomplishments, reports MELVYL MEDLINE use and its impact on library services, and provides insights for other end-user search systems. The project serves as a model for adding databases to the MELVYL catalog and demonstrates the potential for use by other disciplines of a specialized database when readily accessible. Evaluation results report high user satisfaction and high usage. However, many advanced searching features of the interface are little used by searchers. Effects on library services include marked increases in reference transactions and interlibrary loans, with significant declines in mediated search services. Future MELVYL MEDLINE enhancements include matching search retrievals to journal locations, linkage to an online document delivery system, and consideration of building a superset of databases by combining MELVYL MEDLINE with citations from another database in the MELVYL catalog. PMID:1884086

  4. Measuring Customer Satisfaction and Quality of Service in Special Libraries.

    ERIC Educational Resources Information Center

    White, Marilyn Domas; Abels, Eileen G.; Nitecki, Danuta

    This project tested the appropriateness of SERVQUAL (i.e., an instrument widely used in the service industry for assessing service quality based on repeated service encounters rather than a particular service encounter) to measure service quality in special libraries and developed a modified version for special libraries. SERVQUAL is based on an…

  5. The Third Canadian Off Campus Library Services Survey, 1999.

    ERIC Educational Resources Information Center

    Adams, Chris

    Throughout 1999 and 2000, 234 academic institutions in Canada--66 university libraries and 168 college libraries--were asked to respond to a survey of library services for off campus users. Previous surveys were conducted in 1984 and then again in 1988. It was felt that with the advent of the World Wide Web, increased levels of library automation,…

  6. The New Service: Michelle Jeske--Denver Public Library

    ERIC Educational Resources Information Center

    Library Journal, 2005

    2005-01-01

    It bothers Michelle Jeske that many people still don't know all that their public libraries can do for them, even in Denver, where 80 percent of the population has a library card. Fortunately, as manager of web information services at the Denver Public Library (DPL), she can reach out to people who never come through the library doors. Jeske and…

  7. Mainstreaming Library Services to Multicultural Populations: The Evolving Tapestry.

    ERIC Educational Resources Information Center

    Quezada, Shelley

    1992-01-01

    Provides an overview of this special issue of Wilson Library Bulletin on library services to a growing racially and ethnically diverse population. Highlights include nationwide responses from professional associations and government agencies; reaching community libraries; making library activities accessible to underserved populations; and the…

  8. Library Education and High School Library Services. Final Report.

    ERIC Educational Resources Information Center

    Wert, Lucille M.

    The data collected for the study was used to test the hypothesis that a direct relationship exists between the amount of formal library education of a high school librarian and the librarian's performance on the job. The amount of library education was defined in terms of a Master's degree in library science for one group and an undergraduate…

  9. Perspectives on medical school library services in Turkey.

    PubMed

    Brennen, P W; Blackwelder, M B; Kirkali, M

    1987-07-01

    This paper gives a brief overview of medical education in Turkey and shows the impact of established social, educational, and economic patterns upon current medical library services. Current statistical information is given on the twenty-two medical school libraries in Turkey. Principal problems and chief accomplishments with library services are highlighted and discussed. PMID:3676535

  10. Perspectives on medical school library services in Turkey.

    PubMed Central

    Brennen, P W; Blackwelder, M B; Kirkali, M

    1987-01-01

    This paper gives a brief overview of medical education in Turkey and shows the impact of established social, educational, and economic patterns upon current medical library services. Current statistical information is given on the twenty-two medical school libraries in Turkey. Principal problems and chief accomplishments with library services are highlighted and discussed. PMID:3676535

  11. Web 2.0 Strategy in Libraries and Information Services

    ERIC Educational Resources Information Center

    Byrne, Alex

    2008-01-01

    Web 2.0 challenges libraries to change from their predominantly centralised service models with integrated library management systems at the hub. Implementation of Web 2.0 technologies and the accompanying attitudinal shifts will demand reconceptualisation of the nature of library and information service around a dynamic, ever changing, networked,…

  12. Native American Library Services: Reclaiming the Past, Designing the Future.

    ERIC Educational Resources Information Center

    Patterson, Lotsee

    1992-01-01

    Results of the 1991 White House Pre-Conference and White House Conference on Library and Information Services included several resolutions to strengthen the library services of Native American tribal and reservation libraries. Resolutions called for increased federal support for family literacy programs, staffing, and research studies and for…

  13. Services to the Nation: The Library of Congress.

    ERIC Educational Resources Information Center

    Library of Congress, Washington, DC.

    This pamphlet describes the many services that the Library of Congress (LC) provides. A brief historical background of the Library's founding is followed by descriptions of LC's buildings and facilities. Other topics which are presented include the library's extensive collection, which runs the gamut from papyrus to optical disk; services to…

  14. Library Services to Distance Education Students at UNL.

    ERIC Educational Resources Information Center

    Adams, Kate; Cassner, Mary

    This paper presents a program overview of library services to distance education students at the University of Nebraska-Lincoln (UNL). In the fall of 1997, a survey on use of library services was sent to students in an interdepartmental master's program. Questions focused on the use of the library online catalog, the World Wide Web, and the…

  15. Perspectives 1989 [on Library Service Developments in New York State].

    ERIC Educational Resources Information Center

    The Bookmark, 1989

    1989-01-01

    The 10 articles in this theme issue provide 1989 prespectives on several library service developments in New York State and on the work that preceded them: (1) "Library Systems in New York State: Opportunity for Greater Service" (Statement by the Board of Regents, September 1989); (2) "King Research Report Evaluates New York's Library Systems"…

  16. Older Adult Services in Northeastern Ohio Public Libraries.

    ERIC Educational Resources Information Center

    Fegen, Darlene A.

    The purpose of this study is to determine the level of public library service given to those over age 64 in the seven Ohio counties which make up the Northeastern Ohio Library Association (NOLA). Based on a survey of the 34 public libraries in NOLA, this study of older adult services may be used as a basis for setting performance goals and…

  17. Business Students' Perception of University Library Service Quality and Satisfaction

    ERIC Educational Resources Information Center

    Hsu, Maxwell K.; Cummings, Richard G.; Wang, Stephen W.

    2014-01-01

    The main purpose of this study is to examine the college students' perception of library services, and to what extent the quality of library services influences students' satisfaction. The findings depict the relationship between academic libraries and their users in today's digital world and identify critical factors that may sustain a viable…

  18. Research Library Publishing Services: New Options for University Publishing

    ERIC Educational Resources Information Center

    Hahn, Karla L.

    2008-01-01

    A 2007 Association of Research Libraries (ARL) survey indicates that research libraries are rapidly developing publishing services: 65 percent of 80 responding ARL member libraries currently deliver or are in processing of planning these services. Established journal titles dominate this emerging publishing sector and are the main drivers of…

  19. Alabama Public Library Service, The State Library Agency. 1986 Annual Report.

    ERIC Educational Resources Information Center

    Alabama Public Library Service, Montgomery.

    Designed to provide an overview of the range and quality of services provided by the Alabama Public Library Service (APLS), this annual report focuses on the 1986 activities of APLS; the state's public library directory and statistical report will be published separately. A discussion of the activities of the Library Development Division includes…

  20. State Plan for Library Programs Under Library Services and Construction Act as Amended.

    ERIC Educational Resources Information Center

    Hawaii State Dept. of Education, Honolulu. Office of Library Services.

    Hawaii's State Plan for Library Programs under the Library Services and Construction Act includes the following sections: (1.0) General Provisions; (1.1) State Agency (exhibits are: Executive Order No. 19, and the Constitution of the State of Hawaii); (1.2) Free Library Services; (1.3) Tables of Organization; (1.4) Personnel; (1.5) Custody of…

  1. Rural Libraries. A Forum for Rural Library Service. Volume XI, No. 1 and No. 2, 1991.

    ERIC Educational Resources Information Center

    Sheller, Rebekah, Ed.

    1991-01-01

    These volumes report on investigation, activities, and viewpoints related to rural library service. Topics covered are the role of rural libraries, the needs and characteristics of its users, the characteristics of its trustees, difference in operation and information service between rural and urban libraries, and the role of technology in helping…

  2. A History of Bookmobile Library Service in the State of Utah.

    ERIC Educational Resources Information Center

    Ball, Val L.

    There are four library systems in Utah which provide bookmobile library service; the Salt Lake County Library, Salt Lake City Library, San Juan County Library and Utah State Library Commission. This study is limited to bookmobile library service in Utah and to librarians who first began library service. The history of bookmobiles in Utah began in…

  3. Library Aides: Building Character, Advancing Service

    ERIC Educational Resources Information Center

    Muronaga, Karen; Masumura, Emmi

    2008-01-01

    Many school library media specialists, especially in elementary schools, establish library clubs and library monitor programs. In most cases, these clubs and programs are limited to students assisting with clerical duties in the library such as shelving books and manning the circulation desk under supervision. The library media specialist assigns…

  4. California Public Library Systems; A Comprehensive Review with Guidelines for the Next Decade.

    ERIC Educational Resources Information Center

    Peat, Marwick, Mitchell and Co., Los Angeles, CA.

    An extensive study was conducted to determine whether California's Public Library Services Act had succeeded in its goal of improving and extending library service through the establishment and funding of library systems. The comprehensive study involved field interviews at all 20 systems; a review of system documents; a survey of reference…

  5. Solving the Problem of Promoting Distance Library Services

    ERIC Educational Resources Information Center

    Wyss, Paul Alan

    2007-01-01

    Promoting services is a conundrum for any organization. This is especially true for an academic library promoting distance library services. Systems thinking, process mapping, team learning, and diffusion of information practices offer ways of thinking about promoting services that help those involved find novel ways to approach promoting distance…

  6. Access Services Education in Library and Information Science Programs

    ERIC Educational Resources Information Center

    McCaslin, David

    2009-01-01

    This article defines the elements of Access Services, explains the importance of those aspects in the library, and proposes a course centered on Access Services for library schools. The areas of circulation, interlibrary loan, course reserves, collection maintenance, and public relations are core components of Access Services. Each of those…

  7. Virtual Reference Service in Academic Libraries in West Africa

    ERIC Educational Resources Information Center

    Sekyere, Kwabena

    2011-01-01

    As technology continues to advance, libraries in Europe and America continue to improve upon their virtual reference services by employing new Web technologies and applying them to existing services. West African academic libraries have begun providing resources electronically to their users but still typically lag behind in the services they…

  8. Evaluating the Impact of a Special Library and Information Service

    ERIC Educational Resources Information Center

    Botha, Erika; Erasmus, Rene; van Deventer, Martie

    2009-01-01

    The mere fact that a library service is being used does not mean that the service makes a difference or has a positive impact on the user. This has significant implications for Special Library and Information Services (SL&IS) that have to constantly prove that they add value. Because of the difficulty of measuring impact effectively, the majority…

  9. The Public Library Building and Information Services.

    ERIC Educational Resources Information Center

    McCabe, Gerard B.

    A library building consultant discusses ways in which public libraries can plan for the participation of their libraries in the National Information Infrastructure (NII). With participants ranging from schools to agencies of local government, large volumes of information will be passing through the NII network. Public libraries will be engaged in…

  10. The Preservation of Library Materials: A CUL Handbook: Guidelines and Procedures.

    ERIC Educational Resources Information Center

    Columbia Univ., New York, NY. The Libraries.

    Designed to assist Columbia University librarians and library technical staff in selecting binding styles or other treatments for unbound or deteriorated materials housed in the university's libraries, this handbook includes guidelines for the selection of appropriate treatment alternatives; descriptions of inhouse and commercial binding and…

  11. IFLA General Conference, 1992. Division of Libraries Serving the General Public: Section on Library Services to Multicultural Populations; Section on School Libraries; Section on Public Libraries. Papers.

    ERIC Educational Resources Information Center

    International Federation of Library Associations and Institutions, London (England).

    Eleven papers delivered for the Division of Libraries Serving the General Public at the International Federation of Library Associations and Institutions 1992 annual meeting are presented. Most deal with library services to multicultural populations, including those of developing countries. The following papers are included: (1) "Library Provision…

  12. Digital chat reference in health science libraries: challenges in initiating a new service.

    PubMed

    Dee, Cheryl R; Newhouse, Joshua D

    2005-01-01

    Digital reference service adds a valuable new dimension to health science reference services, but the road to implementation can present questions that require carefully considered decisions. This article incorporates suggestions from the published literature, provides tips from interviews with practicing academic health science librarians, and reports on data from students' exploration of academic health science library Web sites' digital reference services. The goal of this study is to provide guidelines to plan new services, assess user needs, and select software, and to showcase potential benefits of collaboration and proactive and user-friendly marketing. In addition, tips for successful operation and evaluation of services are discussed. PMID:15982952

  13. Library Services to the Homebound Elderly in Denmark.

    ERIC Educational Resources Information Center

    Nielsen, Gyda Skat

    The number of elderly people in Denmark continues to grow, which means there is an increasing need for special library services to those elderly who are not able to come to the library because of physical or mental limitations. This paper uses the practices of Sollerod Public Libraries (Sollerod, Denmark) to frame the discussion of the following:…

  14. Nonusers of Academic Libraries: Academic Lifestyles and Reference Services.

    ERIC Educational Resources Information Center

    Cannon, Patricia A.

    1990-01-01

    Suggests that nonusers of academic libraries should be identified and studied because they are part of the same three groups they expect to attract: faculty, staff, and students. The results of the application of lifestyles research to public library user groups are reviewed, and their implications for academic library reference services are…

  15. Prospecting for New Collaborations: Mining Syllabi for Library Service Opportunities

    ERIC Educational Resources Information Center

    Williams, Lisa M.; Cody, Sue Ann; Parnell, Jerry

    2004-01-01

    Online course syllabi provide a convenient source of information about library use. This article discusses the strategies used to retrieve syllabi, analyze library use, and develop new opportunities to collaborate with faculty. A new Web-based service was developed to pull course- and library-related materials into a convenient package.

  16. Annual Program: Library Services and Construction Act 1990-1991.

    ERIC Educational Resources Information Center

    South Carolina State Library, Columbia.

    The 1990-1991 Library Services and Construction Act (LSCA) program is presented in this report for the South Carolina State Library. The document includes fiscal information and project descriptions for the following LSCA Title I projects: (1) General Administration; (2) Library Interpretation; (3) General Operations; (4) Strengthening the State…

  17. Annual Program: Library Services and Construction Act 1991-1992.

    ERIC Educational Resources Information Center

    South Carolina State Library, Columbia.

    The 1991-1992 Library Services and Construction Act (LSCA) program is presented in this report for the South Carolina State Library. The document includes fiscal information and project descriptions for the following LSCA Title I projects: (1) General Administration; (2) Library Interpretation; (3) General Operations; (4) Strengthening the State…

  18. Annual Program. Library Services and Construction Act, 1989-1990.

    ERIC Educational Resources Information Center

    South Carolina State Library, Columbia.

    The 1989-1990 Library Services and Construction Act (LSCA) program is presented in this report for the South Carolina State Library. The document includes fiscal information and project descriptions for the following LSCA Title I projects: (1) General Administration; (2) Library Interpretation; (3) General Operations; (4) Strengthening the State…

  19. Managing CD-ROM Service in Malaysian Academic Libraries.

    ERIC Educational Resources Information Center

    Majid, Shaheen

    1998-01-01

    Explores the management of CD-ROM service in Malaysian academic libraries and marketing strategies used to popularize it. Findings revealed that these libraries use a variety of marketing and promotional channels, some of which need improvement; the libraries need to strengthen their end-user education programs to suit users with different levels…

  20. Electronic Mail Reference Services in the Public Library.

    ERIC Educational Resources Information Center

    Garnsey, Beth A.; Powell, Ronald R.

    2000-01-01

    Describes results of an exploratory survey that examined public library electronic mail reference services and the patrons who used them. Discusses results of print questionnaires and Web-based questionnaires that investigated user satisfaction and classified email reference questions received by public libraries. Library questionnaire and web…

  1. 2009 National Medal for Museum and Library Service

    ERIC Educational Resources Information Center

    Bowen, Katherine

    2009-01-01

    This paper features the winners of this year's National Medals for Museum and Library Service, the nation's highest honor for libraries and museums. The award celebrates libraries and museums that make a difference for individuals, families, and communities. Medal winners are selected from nationwide nominations for institutions that demonstrate…

  2. A Study of Public Library Services in Kansas.

    ERIC Educational Resources Information Center

    Goldstein, Harold

    The following matters are encompassed in this study: (1) the state library--its internal activities, its relationships to the library structure of the state, and a projection of its future role and services in relation to its responsibilities statewide; (2) regional systems of cooperating libraries--a review and evaluation of current programs with…

  3. Library Service Enhancement Program. First Quarterly Progress Report to the Council on Library Resources.

    ERIC Educational Resources Information Center

    Harrison, Orion

    This progress report of the Georgia Southern College Library presents information on a comprehensive program that involved the library in all aspects of the academic program. Objectives were to: (1) inform the college community about present and planned library services and programs; (2) attempt to expose all undergraduates to the organization of…

  4. Public Library Construction 1965-1978. The Federal Contribution Through the Library Services and Construction Act.

    ERIC Educational Resources Information Center

    Erteschik, Ann M., Comp.; And Others

    This report analyzes some of the data from documentation submitted by the individual states for federal financial assistance through the Library Services and Construction Act to meet public library construction needs between 1965 and 1978. The impact of the LSCA library construction program is described in terms of the cutting of costs, the…

  5. 75 FR 8139 - Institute of Museum and Library Services; Sunshine Act Meeting of the National Museum and Library...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-02-23

    ... ARTS AND THE HUMANITIES Institute of Museum and Library Services; Sunshine Act Meeting of the National Museum and Library Services Board AGENCY: Institute of Museum and Library Services (IMLS), NFAH. ACTION... Museum and Library Services Board. This notice also describes the function of the Board. Notice of...

  6. 75 FR 63516 - Institute of Museum and Library Services; Sunshine Act Meeting of the National Museum and Library...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-10-15

    ... ARTS AND THE HUMANITIES Institute of Museum and Library Services; Sunshine Act Meeting of the National Museum and Library Services Board AGENCY: Institute of Museum and Library Services (IMLS), NFAH. ACTION... Museum and Library Services Board. This notice also describes the function of the Board. Notice of...

  7. 75 FR 32818 - Institute of Museum and Library Services; Sunshine Act Meeting of the National Museum and Library...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-06-09

    ... ARTS AND THE HUMANITIES Institute of Museum and Library Services; Sunshine Act Meeting of the National Museum and Library Services Board AGENCY: Institute of Museum and Library Services (IMLS), NFAH. ACTION... Museum and Library Services Board. This notice also describes the function of the Board. Notice of...

  8. Reference in the Age of Automation: Changes in Reference Service at Chemical Abstracts Service Library.

    ERIC Educational Resources Information Center

    Hodges, Pauline R.

    1989-01-01

    Describes the use of office automation equipment at Chemical Abstracts Services (CAS) Library Services and its impact on the reference services offered. Functions discussed include the use of electronic mail for 24-hour library access, online searching, online access to other library collections, and coordination of online searching done by CAS…

  9. Empowering Learners: Guidelines for School Library Media Programs

    ERIC Educational Resources Information Center

    American Association of School Librarians (NJ3), 2009

    2009-01-01

    As we approach the second decade of the twenty-first century, school library media programs continue to undergo momentous changes that have heightened the importance of technology and evidence-based learning. The focus has moved from the library as a confined place to one with fluid boundaries that is layered by diverse needs and influenced by an…

  10. The Unrecognized Crisis: Library Reference Service at the Crossroads.

    ERIC Educational Resources Information Center

    Hernon, Peter

    1986-01-01

    Briefly describes fundamental problems with library reference service based on the findings of 20 separate studies using unobtrusive tests. An emphasis on quality of service, realistic goals, and effective managerial strategies are identified as possible resolutions of these problems. (CLB)

  11. The switch library: new service in rehabilitation librarianship.

    PubMed

    Haynes, D E

    1989-01-01

    This article discusses the role of assistive devices in patient rehabilitation programs and the problems in evaluating and assessing patients for prescribing these devices. The rehabilitation library can solve many of these problems and enhance patient rehabilitation programs by providing a circulation service for adapted microswitches and other assistive devices. The article outlines library management of such a program, including funding, acquisitions, classification, and cataloging strategies. A comprehensive library classification scheme for assistive devices is proposed, and schedules are given for microswitches and environmental controls. It is predicted that this service will rapidly expand nationally over the next decade to become an integral part of rehabilitation library patient services. PMID:2720204

  12. Library Services for a Digital Future

    ERIC Educational Resources Information Center

    Aldrich, Duncan M.; Stefanelli, Greggory

    2006-01-01

    The University of Nevada, Reno (UNR) Libraries initiated its spin on digital libraries as a partner in a W. M. Keck Foundation grant awarded to the university in 1997. The overall grant ($2,250,000) supported a variety of earth science-related projects at UNR. The UNR Libraries's portion ($450,000) funded establishment of the W. M. Keck Earth…

  13. Managing Illinois Libraries: Providing Services Customers Value.

    ERIC Educational Resources Information Center

    Walzer, Norman; Stott, Karen; Sutton, Lori

    Public libraries are an important asset in virtually any size community, but especially in small towns where many social institutions are in decline or have left. Libraries increase the quality of life, help attract new residents, and support the quality of life that is essential to attracting businesses. Results from surveys of library users,…

  14. Automated and Computerized Information Services for Libraries.

    ERIC Educational Resources Information Center

    Handley, Lee

    Though many of the functions of libraries are analogous to functions performed in the business world, public libraries have been disadvantaged by their reluctance to adopt computer technology. Though costs have previously been prohibitive and lack of uniformity in library processes has made the use of the new technology awkward, recently-developed…

  15. Library and Information Services to Individuals with Disabilities. Reference Bibliography.

    ERIC Educational Resources Information Center

    Nussbaum, Ruth, Comp.; Strauss, Carol, Comp.

    This bibliography lists selective sources of information on providing library services for adults and children with disabilities. Its emphasis is on visual or physical disabilities that prevent reading or using standard printed materials. The selections, based on the holdings of the Reference Section, National Library Service for the Blind and…

  16. School Library Media Services Evaluated: A Sample Instrument.

    ERIC Educational Resources Information Center

    Christine, Emma Ruth

    With today's demands for accountability, some new methods should be evolved for evaluating the services given by the school library media center. Since circulation counts, head counts, and similar statistics have provided only an approximation of the real services provided, an opinionnaire was devised to survey the faculty about library use,…

  17. User Preferences in Reference Services: Virtual Reference and Academic Libraries

    ERIC Educational Resources Information Center

    Cummings, Joel; Cummings, Lara; Frederiksen, Linda

    2007-01-01

    This study examines the use of chat in an academic library's user population and where virtual reference services might fit within the spectrum of public services offered by academic libraries. Using questionnaires, this research demonstrates that many within the academic community are open to the idea of chat-based reference or using chat for…

  18. Library Services to Indian-Americans in the United States.

    ERIC Educational Resources Information Center

    Sharman, R. N.

    1994-01-01

    Surveys the history of Indian immigration to the United States and the development of Indian collections in academic, public, and special libraries. Library services to Indian populations are discussed, with descriptions of specific collections, and suggestions are given to improve services and collections. (SLD)

  19. Position Paper on Extra-Library Information Service. Final Report.

    ERIC Educational Resources Information Center

    Myatt, DeWitt O.; Barclay, Donald A.

    Extra-library information services are helping libraries find solutions to the problems created by the changes in the information environment, the demand for current information, and the media by which the knowledge is distributed. There are three types of these services: (1) document handling systems, (2) data handling systems, and (3)…

  20. Personalized Boutique Service: Critical to Academic Library Success?

    ERIC Educational Resources Information Center

    Tilley, Elizabeth

    2013-01-01

    An academic library that focuses on delivering a personalized service is examined within the context of the boutique library model. It is suggested that a critical success factor in adopting a personalized, boutique-style service is acquiring knowledge and insight of our users. This, together with appropriate evaluation, will assist with providing…

  1. Zooming In on Copyright with Integrated Library Software Services

    ERIC Educational Resources Information Center

    Oye, Karen

    2007-01-01

    Over the last decade, many of Kelvin Smith Library's (KSL) content delivery services have gone digital, and some, such as enhanced course reserves products, are new to the market. The best digital library services have given KSL options and integrated solutions that allow it to do more than it thought possible just a few years ago. As with many…

  2. New Trends in Public Library Service to Children.

    ERIC Educational Resources Information Center

    Jensen, Ken

    In this discussion spiced with reminiscences, a former children's librarian sees library services for children as part of the continuum of all library services. However, social and economic changes--such as cutbacks in funds, inflation, concerns over book selection, intellectual freedom, and the patron's right to read--have led to a situation in…

  3. Changing Services and Space at an Academic Library

    ERIC Educational Resources Information Center

    Bradigan, Pamela S.; Rodman, Ruey L.

    2006-01-01

    This paper focuses on how an academic library managed changes in services and space to meet customer needs for streamlined services, increasing efficiency for students, faculty and staff in finding, analyzing, sharing, and producing knowledge. The Ohio State University's John A. Prior Health Sciences Library (PHSL) has merged its circulation and…

  4. Library Users' Service Desires: A LibQUAL+ Study

    ERIC Educational Resources Information Center

    Thompson, Bruce; Kyrillidou, Martha; Cook, Colleen

    2008-01-01

    The present study was conducted to explore library users' desired service quality levels on the twenty-two core LibQUAL+ items. Specifically, we explored similarities and differences in users' desired library service quality levels across user groups (i.e., undergraduate students, graduate students, and faculty), across geographic locations (i.e.,…

  5. Labor on Campus: Academic Library Service to Labor Groups.

    ERIC Educational Resources Information Center

    Schmidle, Deborah Joseph

    2002-01-01

    Examines academic library service to labor groups, particularly in the area of Internet training. Results of an informal survey of 53 academic libraries in schools with labor study programs in the United States and Canada indicate that few provide direct services to labor unions, and provides an example of one that does at Cornell University.…

  6. Review of Programs and Services; Shelter Rock Public Library, 1975.

    ERIC Educational Resources Information Center

    Ullom, Linda; And Others

    A system study of the Shelter Rock Public Library was conducted using available documents, background statistical data, and site visits. The library was found to be a strong public institution. The study group's major recommendations included: reorganization of the staff into three major departments--public services, technical services, and…

  7. Digital Library and Digital Reference Service: Integration and Mutual Complementarity

    ERIC Educational Resources Information Center

    Liu, Jia

    2008-01-01

    Both the digital library and the digital reference service were invented and have been developed under the networked environment. Among their intersections, the fundamental thing is their symbiotic interest--serving the user in a more efficient way. The article starts by discussing the digital library and its service and the digital reference…

  8. Technical Services Cost Studies in ARL Libraries. SPEC Kit 125.

    ERIC Educational Resources Information Center

    Hoerman, Heidi Lee

    Based on a survey of Association of Research Libraries (ARL) member libraries in February 1986, this kit is designed to illustrate a wide range of alternative approaches to analyzing the costs of technical services. The kit consists of the following unedited primary-source documents: (1) SPEC Technical Services Costs Survey (Three-Year Update)…

  9. Off-Campus Library Services: Community College of Vermont.

    ERIC Educational Resources Information Center

    Chalfoun, Eileen

    The Community College of Vermont (CCV) does not have a campus library, but supports its programs with library services offered at 12 different sites within the state. The 12 sites, which were begun in spring 1985, each have a 500-volume non-circulating reference collection, with a special emphasis on business and human services materials to match…

  10. Advancing Your Library's Web-Based Services. ERIC Digest.

    ERIC Educational Resources Information Center

    Feldman, Sari; Strobel, Tracy

    This digest discusses the development of World Wide Web-based services for libraries and provides examples from the Cleveland Public Library (CPL). The first section highlights the importance of developing such services, steps to be followed for a successful project, and the importance of having the goal of replicating and enhancing traditional…

  11. Improving the Patron Experience: Sterling Memorial Library's Single Service Point

    ERIC Educational Resources Information Center

    Sider, Laura Galas

    2016-01-01

    This article describes the planning process and implementation of a single service point at Yale University's Sterling Memorial Library. While much recent scholarship on single service points (SSPs) has focused on the virtues or hazards of eliminating reference desks in libraries nationwide, this essay explores the ways in which single service…

  12. The Digital electronic Guideline Library (DeGeL): a hybrid framework for representation and use of clinical guidelines.

    PubMed

    Shahar, Yuval; Young, Ohad; Shalom, Erez; Mayaffit, Alon; Moskovitch, Robert; Hessing, Alon; Galperin, Maya

    2004-01-01

    We propose to present a poster (and potentially also a demonstration of the implemented system) summarizing the current state of our work on a hybrid, multiple-format representation of clinical guidelines that facilitates conversion of guidelines from free text to a formal representation. We describe a distributed Web-based architecture (DeGeL) and a set of tools using the hybrid representation. The tools enable performing tasks such as guideline specification, semantic markup, search, retrieval, visualization, eligibility determination, runtime application and retrospective quality assessment. The representation includes four parallel formats: Free text (one or more original sources); semistructured text (labeled by the target guideline-ontology semantic labels); semiformal text (which includes some control specification); and a formal, machine-executable representation. The specification, indexing, search, retrieval, and browsing tools are essentially independent of the ontology chosen for guideline representation, but editing the semi-formal and formal formats requires ontology-specific tools, which we have developed in the case of the Asbru guideline-specification language. The four formats support increasingly sophisticated computational tasks. The hybrid guidelines are stored in a Web-based library. All tools, such as for runtime guideline application or retrospective quality assessment, are designed to operate on all representations. We demonstrate the hybrid framework by providing examples from the semantic markup and search tools. PMID:15537218

  13. Bridging the Gaps: Measuring Cultural Competence among Future School Library and Youth Services Library Professionals

    ERIC Educational Resources Information Center

    Hill, Renee Franklin; Kumasi, Kafi

    2011-01-01

    School library and youth services professionals must develop and display a strong sense of cultural competence to effectively serve their patrons. Cultural competence is defined here as one's ability to understand the needs of populations different from their own. This paper reports on the perceptions of school library and youth services students…

  14. Libraries for College Students with Handicaps; A Directory of Academic Library Resources and Services in Ohio.

    ERIC Educational Resources Information Center

    Ohio State Library, Columbus.

    A Directory of services for the handicapped in Ohio college and university libraries is the result of a 1975 survey. Alphabetically arranged entries provide the name, address, and telephone number of each institution as well as the name of a person to contact for more information. Special services provided by each library are identified. These may…

  15. VA Library Service--Today's look at Tomorrow's Library.

    ERIC Educational Resources Information Center

    Veterans Administration, Washington, DC.

    The Conference Poceedings are divided into three broad topics: systems planning, audiovisuals in biomedical communication, and automation and networking. Speakers from within the Veterans Administration (VA), from the National Medical Audiovisual Center, and the Lister Hill National Center for Biomedical Communications, National Library of…

  16. Policies Guiding Library Service and Selection of Library Materials.

    ERIC Educational Resources Information Center

    Oklahoma County Libraries, Oklahoma City, OK.

    This collection provides summaries of documents on which the policies of the Oklahoma County Libraries System are based, the "Statement of Purpose and Goals," and "Policy for Selection of Materials," as well as brief descriptions of procedures for materials selection and handling complaints or suggestions from patrons. Documents include: (1) the…

  17. The Alabama Public Library Service Library Services and Technology Act Five-Year Plan, October 1, 2002-September 30, 2007.

    ERIC Educational Resources Information Center

    Alabama Public Library Service, Montgomery.

    This document presents the LSTA (Library Services and Technology Act) 2002-2007 plan of the Alabama Public Library Service (APLS). The first section presents the Mission Statement of APLS and lists ways that APLS will meet its mission using federal funds provided by LSTA. The second section: lists the high-priority needs of Alabamians who lack…

  18. Regional Library Services Study. Study and Recommendations for Potential Interlibrary Cooperative Efforts Among Public Libraries in the Piedmont Triad Region.

    ERIC Educational Resources Information Center

    Piedmont Triad Council of Governments, Greensboro, NC.

    Directors of ten public libraries in the Piedmont Triad (North Carolina) requested that the Council of Governments make a Regional Library Services Study, so that interlibrary cooperation might lead to better library service. After an analysis of the demographic, social, and economic character of the region, and also of library service, the study…

  19. Guidelines For Pupil Services. Volume 16, Number 3. Fall, 1978.

    ERIC Educational Resources Information Center

    Erpenbach, William J., Ed.

    This issue presents guidelines for pupil services by blending theory and practice. It reports on promising practices in pupil services disciplines in Wisconsin and stimulates professional activity in the field. Articles address guidance programs, learning disability services and self-concept through media production, and include a review of the…

  20. Training Guidelines for Healthy School Meals for Food Service Professionals.

    ERIC Educational Resources Information Center

    Food and Consumer Service (USDA), Washington, DC.

    These guidelines offer recommended topic areas and content for training local-level food service personnel. The recommended topic areas for training school food service directors/supervisors and food service managers are nutrition requirements, menu planning for school meals, procurement, financial management, marketing, food production, program…

  1. Library Services for Indian Tribes and Hawaiian Natives Program: Review of Program Activities, 1990. Title IV, Library Services and Construction Act.

    ERIC Educational Resources Information Center

    Fine, Beth, Comp.; Woolen, Viola, Comp.

    THe Library Services for Indian Tribes and Hawaiian natives Program, Title IV of the Library Services and Construction Act (LSCA), supports public library services to Indians and Hawaiian Natives. Two types of grants--Basic Grants and Special Projects--encourage the development and improvement of public library services through selected project…

  2. Measuring Quality in Special Libraries: Lessons from Service Marketing.

    ERIC Educational Resources Information Center

    White, Marilyn Domas; Abels, Eileen G.

    1995-01-01

    Surveys the service marketing literature for models and data-gathering instruments measuring service quality, particularly the instruments SERVQUAL and SERVPERF, and assesses their applicability to special libraries and information centers. Topics include service characteristics and definitions of service; performance-minus-expectations and…

  3. Librarians' Attitudes towards Marketing Library Services

    ERIC Educational Resources Information Center

    Aharony, Noa

    2009-01-01

    This research set out to explore the attitudes of school, academic and public librarians towards marketing libraries. The main question that was examined is whether personality characteristics such as empowerment, extroversion and resistance to change influence librarians' attitudes towards the marketing of libraries. One hundred and fifty-six…

  4. Access to Libraries and Information Services.

    ERIC Educational Resources Information Center

    Bob, Murray L.

    The unresolved aspects of access that were handled in the "Report of the Commissioner of Education's Committee on Library Development, 1970" and the "Report of the Commissioner of Education's Committee on Direct Access, 1974" are discussed. Travel distance to libraries providing reference and referral, interlibrary loan, and on-line data base…

  5. After the Disaster: Restoring Library Service.

    ERIC Educational Resources Information Center

    Griffith, J. W.

    1983-01-01

    Discusses precautions which can be taken to minimize loss or damage to library buildings and collections resulting from natural disasters (fires, floods, hurricanes, earthquakes, tornadoes, storms). Preventive measures (alarm systems, interior protection), salvage efforts, restoration of collection and library facility, rebuilding collection and…

  6. Public Library Services to Ethnocultural Minorities in Australia: A State-of-the-Art Survey.

    ERIC Educational Resources Information Center

    Rasmussen, Radha; Kolarik, Ivan

    1980-01-01

    Surveys Australian public library services to ethnic groups, including library-based activities, community information services, libraries of ethnic communities, and service to aborigines. More than 50 references are cited. (FM)

  7. West Georgia Regional Library, Final Performance Report for Library Services and Construction Act (LSCA) Title VI, Library Literacy Program.

    ERIC Educational Resources Information Center

    Willis, Roni L.

    This final performance report provides project outcome information and data to the U.S. Department of Education for the federally-funded Library Literacy Program. The West Georgia Regional Library conducted a project from October 1992 until September 1993 that involved collection development and providing tutoring services to adult learners in a…

  8. E-Commerce for Library Promotion and Sustainability: How Library Technicians Can Market Themselves and Their Library's Services Online

    ERIC Educational Resources Information Center

    von Retzlaff, Lothar

    2006-01-01

    As players in the delivery of services and online information, libraries are in the best position to use staff expertise and the technology they have developed to foster community awareness of social, professional and commercial interactions on the internet. Historically, libraries have been progressive institutions, undertaking constant…

  9. Internet-Based Reference Services in Medical Libraries: A Perspective.

    ERIC Educational Resources Information Center

    Bandyopadhyay, Aditi

    1997-01-01

    This study examines different applications of Internet (e-mail, Telnet, File Transfer Protocol, Gopher, World Wide Web) in medical library settings, emphasizing reference services. Discusses the role of the Internet in fulfilling National Network of Libraries of Medicine's objectives and analyzes the merits of using the Internet as a reference…

  10. Survey on Fees for Library Services: For Love or Money

    ERIC Educational Resources Information Center

    Dempsey, Beth

    2010-01-01

    Public libraries are walking a tightrope. They are a free service to all, but increasing funding cuts have some libraries turning to a wide variety of revenue-generation strategies to ensure financial security. Gift and coffee shops, meeting room rentals, classes, and more are being launched in hopes of filling funding gaps. In fact, in a recent…

  11. Ethical Issues in Providing Library Services to Distance Learners

    ERIC Educational Resources Information Center

    Needham, Gill; Johnson, Kay

    2007-01-01

    The authors, library practitioners from either side of the Atlantic Ocean, embarked on a dialogue about the ethical challenges encountered in providing library services to distance learners. Unable to find an existing, appropriate ethical framework for their discussion, they agreed to devise their own, informed by relevant professional codes and…

  12. How to Survive in Industry. Cost Justifying Library Services

    ERIC Educational Resources Information Center

    Kramer, Joseph

    1971-01-01

    Two services provided by the Boeing Co. Aerospace Group Library-Literature searches and reference/publication identification activities-were evaluated by written and oral surveys of the library's users. The survey technique and cost savings reported by the two studies are discussed. (2 references) (Author/NH)

  13. Library Services and Construction Act Amendments of 1989.

    ERIC Educational Resources Information Center

    Congress of the U.S., Washington, DC. House Committee on Education and Labor.

    This report is designed to accompany House of Representatives Bill (H.R.) 2742, which amends and reauthorizes the Library Services and Construction Act (LSCA) through 1994. In discussing the background of the bill and the need for the legislation, it is noted that, since recommendations from the 1991 White House Conference on Library and…

  14. Analysis of a Current Awareness Service in a Hospital Library.

    ERIC Educational Resources Information Center

    Lovelace, Eugenia

    1978-01-01

    This service, begun in February 1977 through the Sydney Eye Hospital Library, provides a monthly list of 40-50 references for distribution throughout the hospital and mailing to 190 members of the Royal Australian College of Ophthalmologists. The analysis discusses user characteristics, items requested through the library, and most popular…

  15. Public Library Services for the Poor: Doing All We Can

    ERIC Educational Resources Information Center

    Holt, Leslie Edmonds; Holt, Glen E.

    2010-01-01

    Among public institutions, the library has great potential for helping the poor and disenfranchised. For many, the library is the only refuge for information, literacy, entertainment, language skills, employment help, free computer use and even safety and shelter. Experts Glen and Leslie Holt, with decades of service to inner city communities…

  16. Libraries and E-Commerce: Improving Information Services and Beyond.

    ERIC Educational Resources Information Center

    Harris, Lesley Ellen

    2000-01-01

    Explains e-commerce and discusses how it can be used by special libraries. Highlights include library goals; examples of successful uses of e-commerce; how e-commerce can improve information services, including access to information, new information resources, delivery of information, and broadening information markets; and developing an…

  17. Library Services & Technology Act (LSTA). Report for 2000.

    ERIC Educational Resources Information Center

    Michigan Library, Lansing.

    This document reports on LSTA (Library Services and Technology Act) subgrant awards in Michigan for FY (fiscal year) 2000. The report is organized by congressional districts. For each district, the LSTA projects are listed, including library name, project name, and the amount of the award. Comments about previous LSTA projects are included. A…

  18. Job Rotation at Cardiff University Library Service: A Pilot Study

    ERIC Educational Resources Information Center

    Earney, Sally; Martins, Ana

    2009-01-01

    This paper presents case study research of a job rotation pilot involving six library assistants in Cardiff University Library Service (ULS). Firstly, it investigates whether job rotation improves motivation and secondly, whether there is an improvement in skills, both technical and "soft". Following a review of the literature, semi-structured…

  19. University Rankings: How Well Do They Measure Library Service Quality?

    ERIC Educational Resources Information Center

    Jackson, Brian

    2015-01-01

    University rankings play an increasingly large role in shaping the goals of academic institutions and departments, while removing universities themselves from the evaluation process. This study compares the library-related results of two university ranking publications with scores on the LibQUAL+™ survey to identify if library service quality--as…

  20. Library Services to Hospital Patients and Handicapped Readers Section. Libraries Serving the General Public Division. Papers.

    ERIC Educational Resources Information Center

    International Federation of Library Associations, The Hague (Netherlands).

    Papers on library services to hospital personnel, hospital patients, and housebound or handicapped persons, which were presented at the 1983 International Federation of Library Associations (IFLA) conference, include: (1) "Education and Training for Health Care Librarianship," in which Antonia J. Bunch (United Kingdom) discusses the scope of and…

  1. Texas State Library: Library Services and Construction Act. Annual Report, FFY 1977.

    ERIC Educational Resources Information Center

    Texas State Library, Austin. Dept. of Library Development.

    Texas State Library activities for 1977 which were funded under the Library Services and Construction Act (LSCA) are reported, including administrative expenses for LSCA; administrative tape conversion--to duplicate books recorded on open reel tapes to cassettes for use by the blind; continuing education and consulting for librarians; special…

  2. Utah State Library Division Library Services and Technology Act Five Year Plan, 2003-2007.

    ERIC Educational Resources Information Center

    Utah State Library Div., Salt Lake City. Dept. of Community and Economic Development.

    This Utah State Library Division Five Year Plan for the Library Services and Technology Act (LSTA) sets forth the principles, Division mission statement, needs, goals, evaluation plan, and programs for administering Utah's LSTA program from 2003-2007. Targets, programs and activities, and a schedule are presented for the following goals: (1)…

  3. Public Library Reference Service--Expectations and Reality.

    ERIC Educational Resources Information Center

    White, Herbert S.

    1999-01-01

    Discusses expectations of public library reference service and the reality of what librarians can provide amid declining resources. Suggests reference librarians should define the gap between potential and reality in reference service, and inform the customers about how little money it would take to provide better service. Argues that librarians…

  4. 75 FR 32692 - Schools and Libraries Universal Service Support Mechanism

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-06-09

    ...In this document, the Federal Communications Commission (Commission) addresses matters related to the eligibility of products and services under the schools and libraries universal service support mechanism, also known as the E-rate program. Specifically, in this Further Notice of Proposed Rulemaking (FNPRM), we propose that the following services should not be eligible for funding under the......

  5. Geospatial Services in Special Libraries: A Needs Assessment Perspective

    ERIC Educational Resources Information Center

    Barnes, Ilana

    2013-01-01

    Once limited to geographers and mapmakers, Geographic Information Systems (GIS) has taken a growing central role in information management and visualization. Geospatial services run a gamut of different products and services from Google maps to ArcGIS servers to Mobile development. Geospatial services are not new. Libraries have been writing about…

  6. A Conjoint Analysis of Reference Services in Academic Libraries.

    ERIC Educational Resources Information Center

    Crawford, Gregory A.

    1994-01-01

    Explains conjoint analysis and its use in marketing research and describes an evaluation of reference services in academic libraries that used conjoint analysis to determine user preference regarding the importance of definitiveness of answer, waiting time, service time, number of items found, hours of available service, and cost. (Contains 13…

  7. Guidelines for Health Services for Migrant Students.

    ERIC Educational Resources Information Center

    Strazicich, Mirko, Ed.

    This publication provides a standard by which California migrant education health staff can plan, implement, and evaluate a health program for students in grades K-12. Following sections which describe current state legislation, the need for health services, and California's objectives and activities regarding health services for migrant students…

  8. Model Personnel Policy for Ohio Academic Libraries and Public Libraries; Personnel Guidelines for Governmental Libraries, School Library Media Centers, Special Libraries.

    ERIC Educational Resources Information Center

    Ohio Library Foundation, Columbus.

    A guide which any library may use to achieve its own statement of personnel policy presents policy models which suggest rules and regulations to be used to supervise the staffs of public and academic libraries. These policies cover: (1) appointments; (2) classification of positions; (3) faculty and staff development; (4) performance evaluations;…

  9. In Support of Physics: Redesigning library collections, spaces, and services

    NASA Astrophysics Data System (ADS)

    Lehman, Kathleen

    2014-03-01

    In order to improve support for physics learning, teaching, and research at the University of Arkansas, Fayetteville, the Physics Library personnel have implemented important changes over the past three years. Updates in collection-building practices, changes to physical spaces, and developments of new services have all been made so the Physics Library is more useful to students and faculty. In terms of collection management, all patrons - students, staff, and faculty - have been encouraged to make suggestions for additions to the library collection. The print collections were rearranged to encourage circulation. Spaces within the library have been designated as either group study or silent study, and teaching assistants are encouraged to use the space for their office hours. Library services have also been taken directly to undergraduate physics lab sections to make library information easily accessible for more students. The Physics Library, along with the other branch libraries on campus, has been highlighted in conjunction with the library campaign promoting subject librarians and introducing undergraduate students to ``their'' librarian. Trends in circulation, research questions, and door count statistics will be presented alongside explanations of the implemented changes.

  10. Standards for Library Services for the Blind and Visually Handicapped. Adopted July 14, 1966, by the Library Administration Division, American Library Association.

    ERIC Educational Resources Information Center

    National Accreditation Council for Agencies Serving the Blind and Visually Handicapped, New York, NY.

    Standards and principles for library facilities, programs and equipment services for the visually handicapped are outlined. The duties of federal, state, regional and community libraries are overviewed. Large library and school library requirements are defined along with data on library materials, personnel and equipment needs. Appendices contain…

  11. Disaster Planning: Preparedness and Recovery for Libraries and Archives: A RAMP Study with Guidelines.

    ERIC Educational Resources Information Center

    Buchanan, Sally A.; Murray, Toby

    This manual provides guidelines for those who are responsible for disaster planning for libraries and archives. Limited to fire-and-water-related disasters involving books, manuscripts, and photographs, the manual is primarily concerned with planning. Divided into two major areas, disaster preparedness and disaster recovery, the manual covers…

  12. New Britain Public Library, Final Performance Report for Library Services and Construction Act (LSCA) Title VI, Library Literacy Program.

    ERIC Educational Resources Information Center

    Limberger, Marci

    The New Britain Public Library (Connecticut) conducted a project that involved recruitment, collection development, tutoring, computer-assisted services, and English as a Second Language (ESL) services. The project served a community of 50,000-100,000 and targeted ESL learners. Tutoring was done one-on-one, in small groups, and in classes, using…

  13. Marketing Library Services: Strategy for Survival.

    ERIC Educational Resources Information Center

    Edinger, Joyce A.

    1980-01-01

    Discusses the conditions necessary for the success of marketing programs within libraries and methods of implementing a formal marketing program. The four factors of the marketing mix (product, place, price, promotion) are considered and administrative decisions are explored within the framework of these four factors. (Author)

  14. Fax for Library Services. ERIC Digest.

    ERIC Educational Resources Information Center

    Spitzer, Kathleen L.

    This digest discusses how libraries of all types are using the facsimile (or "fax") machine to meet users' information needs. A definition of facsimile technology includes the components of a fax machine, the four types of fax machines, and the recent development of the "fax board," which allows a computer to transmit information to other fax…

  15. Chat reference service in medical libraries: part 1--An introduction.

    PubMed

    Dee, Cheryl R

    2003-01-01

    Chat reference services offer the opportunity to provide immediate access to quality information to meet the medical information needs of students, faculty, staff, physicians, nurses, and allied health care professionals. Part 1 of this two-part article on chat reference service in medical libraries is an introduction to the management of chat reference services and to features available for chat reference. The management of chat reference services raises issues of planning, staffing, selecting, and marketing. Planning issues focus on the identification of the users, the users' medical information needs, and the users' information-seeking behavior. Staffing issues relate to the selection of chat hours, the location of the chat service, and participation in collaborative agreements. Selecting chat software weighs the sophistication of the chat features against the related cost. Marketing uses techniques similar to traditional reference services and often begins slowly as chat expertise develops. Part 2 of the article discusses trends in chat reference services in medical libraries. PMID:12723810

  16. 78 FR 68100 - Sunshine Act Meeting of the National Museums and Library Services Board

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-11-13

    ... ARTS AND THE HUMANITIES Institute of Museum and Library Services Sunshine Act Meeting of the National Museums and Library Services Board AGENCY: Institute of Museum and Library Services (IMLS), NFAH. ACTION: Notice of Meeting. SUMMARY: The National Museum and Library Services Board, which advises the Director...

  17. 77 FR 68851 - Sunshine Act Meeting of the National Museum and Library Services Board

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-11-16

    ... ARTS AND THE HUMANITIES Institute of Museum and Library Services Sunshine Act Meeting of the National Museum and Library Services Board AGENCY: Institute of Museum and Library Services (IMLS), NFAH. ACTION... Museum and Library Services Board. This notice also describes the function of the Board. Notice of...

  18. 78 FR 9945 - Sunshine Act Meeting of the National Museum and Library Services Board

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-02-12

    ... ARTS AND THE HUMANITIES Institute of Museum and Library Services Sunshine Act Meeting of the National Museum and Library Services Board AGENCY: Institute of Museum and Library Services (IMLS), NFAH. ACTION: Notice of Meeting. SUMMARY: The National Museum and Library Services Board, which advises the Director...

  19. 78 FR 23311 - Sunshine Act Meeting of the National Museum and Library Services Board

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-04-18

    ... ARTS AND THE HUMANITIES Institute of Museum and Library Services Sunshine Act Meeting of the National Museum and Library Services Board AGENCY: Institute of Museum and Library Services (IMLS), NFAH. ACTION: Notice of Meeting. SUMMARY: The National Museum and Library Services Board, which advises the Director...

  20. Managing Technological Change in Libraries and Information Services.

    ERIC Educational Resources Information Center

    Klobas, Jane E.

    1990-01-01

    Examines factors to be considered in the management of technological change in libraries and information services. The organizational climate for change is discussed, and factors to consider when developing a strategy for introducing a new product, service, or system are described, including leadership, goals, political processes, marketing, and…

  1. Applying GRA and QFD to Improve Library Service Quality

    ERIC Educational Resources Information Center

    Chen, Yen-Ting; Chou, Tsung-Yu

    2011-01-01

    This paper applied Grey Relational Analysis (GRA) to Quality Function Deployment (QFD) to identify service improvement techniques for an academic library. First, reader needs and their importance, and satisfaction degrees were examined via questionnaires. Second, the service improvement techniques for satisfying the reader needs were developed by…

  2. Models of Reference Services in Australian Academic Libraries

    ERIC Educational Resources Information Center

    Burke, Liz

    2008-01-01

    This article reports on a project which was undertaken in 2006 to investigate the current modes and methods for delivering reference services in Australian academic libraries. The project included a literature review to assist in providing a definition of reference services as well as a snapshot of statistics showing staff and patron numbers from…

  3. Library Reference Service: An Unrecognized Crisis--A Symposium.

    ERIC Educational Resources Information Center

    Hernon, Peter; And Others

    1987-01-01

    The first article summarizes the findings of four studies which used unobtrusive testing techniques to evaluate library reference services. The validity of this testing method and the conclusions reached are discussed, and suggestions are made for improving reference services in five related articles. (CLB)

  4. Academic Library Services Support for Research Information Seeking

    ERIC Educational Resources Information Center

    Du, Jia Tina; Evans, Nina

    2011-01-01

    This study investigated the use of a university library academic service to assist in research information seeking, and the role and value of the academic services in support of research from the viewpoints of both academic users and librarians. Ten Ph.D. students completed questionnaires followed by face-to-face discussions and four academic…

  5. Library and Information Services for Productivity. ERIC Digest.

    ERIC Educational Resources Information Center

    Schamber, Linda

    For the purposes of this digest, productivity is defined as ways in which library and information services can assist agencies, industries, and individuals in producing goods and services effectively and profitably. Two fundamental issues that affect productivity are access and control; two major strategies for improving productivity are…

  6. University Library Virtual Reference Services: Best Practices and Continuous Improvement

    ERIC Educational Resources Information Center

    Shaw, Kate; Spink, Amanda

    2009-01-01

    The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…

  7. Basic Strategies for Marketing Community College Library Services.

    ERIC Educational Resources Information Center

    McDowell, Billie L.

    1982-01-01

    Presents strategies for a successful marketing plan for community college library services. States that aggressive marketing together with quality service is the key to clientele growth and a positive public reputation. Enumerates steps in developing a clear-cut marketing plan. (CBC)

  8. Feeding Hungry Minds: Grassroots Library Services in Sri Lanka.

    ERIC Educational Resources Information Center

    Corea, Ishvari

    1991-01-01

    Describes three specific programs developed in Sri Lanka to provide library services to urban and rural poor people. Providing reading material to children to help raise literacy levels is emphasized, resources required for these extension services are examined, and the responsibility for the administration of the projects is considered. (LRW)

  9. 75 FR 17584 - Schools and Libraries Universal Service Support Mechanism

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-04-07

    ...In this document, the Federal Communications Commission (Commission) addresses matters related to the eligibility of products and services under the schools and libraries universal service support mechanism, also known as the E-rate program. First, in the Report and Order, the Commission modifies its rules to expressly include interconnected voice over Internet protocol (VoIP) and text......

  10. The Imposed Query: Implications for Library Service Evaluation.

    ERIC Educational Resources Information Center

    Gross, Melissa

    1998-01-01

    Explores the potential impact of imposed query, a new model of information-seeking behavior, on current approaches to library service and system evaluation. Discusses reference service evaluation, user studies, output measures, and relevance as an evaluation tool. Argues that imposed query broadens understanding of the user and of the role that…