Sample records for quality management principles

  1. Risk Analysis Related to Quality Management Principles

    NASA Astrophysics Data System (ADS)

    Vykydal, David; Halfarová, Petra; Nenadál, Jaroslav; Plura, Ji?í; Hekelová, Edita

    2012-12-01

    Efficient and effective implementation of quality management principles asks for a responsible approach from top managers' perspectives. A study of the current state of affairs in Czech organizations discovers a lot of shortcomings in this field that can be changed to vary managerial risks. The article identifies and analyses some of them and gives short guidance for appropriate treatment. Text of the article reflects the authors' experience as well as knowledge obtained from the systematic analysis of industrial companies' environments.

  2. Integrating Buildability Principles into ISO 9000 Quality Management Systems

    Microsoft Academic Search

    Low Sui Pheng; Belinda Abeyegoonasekera

    2000-01-01

    Productivity and quality are two inter-related issues of utmost importance in the construction industry. The buildability concept and ISO 9000 quality management systems are used to help raise productivity and quality standards in construction. However, both buildability principles and ISO 9000 quality system elements are frequently considered separately in many consulting and construction firms. Many of these firms have also

  3. Managing phosphorus for water quality protection - 10 principles

    Technology Transfer Automated Retrieval System (TEKTRAN)

    The accelerated eutrophication of aquatic systems has primarily been the concern of developed nations where it represents the most pervasive impairment of surface water bodies. Managing phosphorus for water quality protection requires prudent tempering of agronomic emphases to build soil phosphorus,...

  4. Applying the Four Principles of Total Quality Management to the Classroom.

    ERIC Educational Resources Information Center

    Schmidt, Klaus

    1998-01-01

    Discusses how the four Total Quality Management (TQM) principles--customer satisfaction, continuous improvement, empowerment, and teamwork--can help teachers and students increase their efficiency and effectiveness in the classroom. Introduces two models that successfully include the four principles of TQM. (JOW)

  5. Total Quality Education: Profiles of Schools That Demonstrate the Power of Deming's Management Principles.

    ERIC Educational Resources Information Center

    Schmoker, Michael J.; Wilson, Richard B.

    This book presents profiles of schools that have demonstrated the power of Deming's Total Quality Management (TQM) principles. It describes schools that have successfully applied those strategies for change. The book explores what public education needs most--a compelling but flexible action plan for improvement. Chapter 1 offers a rationale for…

  6. Application of the Total Quality Management Approach Principles and the ISO 9000 Standards in Engineering Education.

    ERIC Educational Resources Information Center

    Waks, Shlomo; Frank, Moti

    1999-01-01

    Discusses the applicability of the definition, principles, and underlying strategies of total quality management (TQM) for engineering education. Describes several tools and methods for the implementation of TQM and its suitability for a variety of school activities. Presents a TQM course outline combining lectures, discussions, suggested…

  7. Principles of Water Quality

    SciTech Connect

    Waite, T.D.

    1984-01-01

    CONTENTS: Introduction to Water Quality Concepts. Natural Environmental Processes. Toxic Metals as Factors in Water Quality. Refractory Organic Compounds. Nutrients, Productivity, and Eutrophication. Microbes and Water Quality. Thermal Effects and Water Quality. Air Quality. Water Quality Interactions. Introduction to Water Quality Modeling. Water Quality Standards, and Management Approaches.

  8. Knowledge-based air quality management study by Fuzzy Logic principle

    Microsoft Academic Search

    Dong-Liang Cai; Wang-Kun Chen

    2009-01-01

    The object of this study is to derive a knowledge-based air quality management system by fuzzy logic concept. An evaluation system of air quality management knowledge base was established in this study. The external environmental costs caused by air pollution were studied using the fuzzy theory. The so-called ldquofuzzy decision index, FDIrdquo was derived and applied in this research. An

  9. Total Quality Management in Higher Education: Applying Its Principles and Practices in the College Classroom.

    ERIC Educational Resources Information Center

    Munoz, Marco A.

    This literature review is about the application of the ideas of Total Quality Management (TQM) in the academic side of higher learning institutions (classrooms). The methodology is solely document analysis. Findings show that TQM is a possible avenue for achieving national goals of quality for undergraduate and graduate education. The TQM…

  10. The application of total quality management principles to spacecraft mission operations

    NASA Technical Reports Server (NTRS)

    Sweetin, Maury

    1993-01-01

    By now, the philosophies of Total Quality Management have had an impact on every aspect of American industrial life. The trail-blazing work of Deming, Juran, and Crosby, first implemented in Japan, has 're-migrated' across the Pacific and now plays a growing role in America's management culture. While initially considered suited only for a manufacturing environment, TQM has moved rapidly into the 'service' areas of offices, sales forces, and even fast-food restaurants. The next logical step has also been taken - TQM has found its way into virtually all departments of the Federal Government, including NASA. Because of this widespread success, it seems fair to ask whether this new discipline is directly applicable to the profession of spacecraft operations. The results of quality emphasis on OAO Corporation's contract at JPL provide strong support for Total Quality Management as a useful tool in spacecraft operations.

  11. The application of total quality management principles to spacecraft mission operations

    NASA Astrophysics Data System (ADS)

    Sweetin, Maury

    1993-03-01

    By now, the philosophies of Total Quality Management have had an impact on every aspect of American industrial life. The trail-blazing work of Deming, Juran, and Crosby, first implemented in Japan, has 're-migrated' across the Pacific and now plays a growing role in America's management culture. While initially considered suited only for a manufacturing environment, TQM has moved rapidly into the 'service' areas of offices, sales forces, and even fast-food restaurants. The next logical step has also been taken - TQM has found its way into virtually all departments of the Federal Government, including NASA. Because of this widespread success, it seems fair to ask whether this new discipline is directly applicable to the profession of spacecraft operations. The results of quality emphasis on OAO Corporation's contract at JPL provide strong support for Total Quality Management as a useful tool in spacecraft operations.

  12. A Retention Assessment Process: Utilizing Total Quality Management Principles and Focus Groups

    ERIC Educational Resources Information Center

    Codjoe, Henry M.; Helms, Marilyn M.

    2005-01-01

    Retaining students is a critical topic in higher education. Methodologies abound to gather attrition data as well as key variables important to retention. Using the theories of total quality management and focus groups, this case study gathers and reports data from current college students. Key results, suggestions for replication, and areas for…

  13. Quality management in developing economies

    Microsoft Academic Search

    Christian N. Madu

    1997-01-01

    Explores the importance of quality management in achieving global competitiveness. Emphasizes the need for developing countries to revitalize their economies through quality management practice. Uses Deming principles of quality management and dialectical materialism inquiry system to demonstrate how the practice of quality can help developing countries to improve their national economies and, therefore, compete effectively in international markets.

  14. Quality Management for Schools.

    ERIC Educational Resources Information Center

    Mulligan, Dorothy

    1992-01-01

    W. Edwards Deming introduced management principles that helped Japan become a world economic power. Virginia is attempting to adapt these techniques to education with a grant that provides training and support for school personnel in several school districts. Describes a quality management program at Christa McAuliffe Elementary School that has…

  15. Quality management in orthodontics.

    PubMed

    Prahl-Andersen, Birte

    2005-11-01

    The introduction of modern quality thinking to orthodontic care should be a continuing effort on the part of the orthodontic profession. The strategy for the development of a European quality management system in orthodontic care was developed from 1993 to 2000 during the EURO-QUAL project. During the project's first stage, the basic prerequisites were identified for a general model of quality management in orthodontic care. A supra-national agreement was reached on policy statements for orthodontic care in Europe. The essential components of an orthodontic quality management system are: linking orthodontic care to population need, patient partnership, clinical accountability, and containing costs.Value-based health care and "TQM", the philosophy of total quality management, are basic principles applied in accordance with the recommendations of the European Health Committee of September 1997 and the "Health-for-All" policy framework of the World Health Organization. PMID:16331548

  16. Fault Management Guiding Principles

    NASA Technical Reports Server (NTRS)

    Newhouse, Marilyn E.; Friberg, Kenneth H.; Fesq, Lorraine; Barley, Bryan

    2011-01-01

    Regardless of the mission type: deep space or low Earth orbit, robotic or human spaceflight, Fault Management (FM) is a critical aspect of NASA space missions. As the complexity of space missions grows, the complexity of supporting FM systems increase in turn. Data on recent NASA missions show that development of FM capabilities is a common driver for significant cost overruns late in the project development cycle. Efforts to understand the drivers behind these cost overruns, spearheaded by NASA's Science Mission Directorate (SMD), indicate that they are primarily caused by the growing complexity of FM systems and the lack of maturity of FM as an engineering discipline. NASA can and does develop FM systems that effectively protect mission functionality and assets. The cost growth results from a lack of FM planning and emphasis by project management, as well the maturity of FM as an engineering discipline, which lags behind the maturity of other engineering disciplines. As a step towards controlling the cost growth associated with FM development, SMD has commissioned a multi-institution team to develop a practitioner's handbook representing best practices for the end-to-end processes involved in engineering FM systems. While currently concentrating primarily on FM for science missions, the expectation is that this handbook will grow into a NASA-wide handbook, serving as a companion to the NASA Systems Engineering Handbook. This paper presents a snapshot of the principles that have been identified to guide FM development from cradle to grave. The principles range from considerations for integrating FM into the project and SE organizational structure, the relationship between FM designs and mission risk, and the use of the various tools of FM (e.g., redundancy) to meet the FM goal of protecting mission functionality and assets.

  17. Applying Quality Management Process-Improvement Principles to Learning in Reading Courses: An Improved Learning and Retention Method.

    ERIC Educational Resources Information Center

    Hahn, William G.; Bart, Barbara D.

    2003-01-01

    Business students were taught a total quality management-based outlining process for course readings and a tally method to measure learning efficiency. Comparison of 233 who used the process and 99 who did not showed that the group means of users' test scores were 12.4 points higher than those of nonusers. (Contains 25 references.) (SK)

  18. Total quality management in American industry.

    PubMed

    Widtfeldt, A K; Widtfeldt, J R

    1992-07-01

    The definition of total quality management is conformance to customer requirements and specifications, fitness for use, buyer satisfaction, and value at an affordable price. The three individuals who have developed the total quality management concepts in the United States are W.E. Deming, J.M. Juran, and Philip Crosby. The universal principles of total quality management are (a) a customer focus, (b) management commitment, (c) training, (d) process capability and control, and (e) measurement through quality improvement tools. Results from the National Demonstration Project on Quality Improvement in Health Care showed the principles of total quality management could be applied to healthcare. PMID:1616505

  19. What is Total Quality Management?

    ERIC Educational Resources Information Center

    Bryan, William A.

    1996-01-01

    Provides a general overview of Total Quality Management (TQM) and explains why there is pressure for change in higher education institutions. Defines TQM and the various themes, tools, and beliefs that make it different from other management approaches. Presents 14 principles and how they might be applied to student affairs. (RJM)

  20. PRINCIPLES OF ARCHIVES & RECORDS MANAGEMENT

    E-print Network

    New Mexico, University of

    PRINCIPLES OF ARCHIVES & RECORDS MANAGEMENT Archives and records management is based upon: they are destroyed, reformatted, transferred to inactive storage, or transferred to the University Archives. During is purchased. Will the filing system be University Archives' Collections University Archives Guidelines 1

  1. The Advanced Launch System - Application of total quality management principles to low-cost space transportation system development

    NASA Astrophysics Data System (ADS)

    Wolfe, M. G.; Rothwell, T. G.; Oliver, M. B.; Rosenberg, D. A.

    1989-10-01

    The Advanced Launch System (ALS) is a joint NASA/DOD program for the development of a vehicle with expanded payload capabilities and improved economics in the post-year 2000 time-frame. The two most significant initiatives being implemented within the ALS program are those of Total Quality Management (TQM) and the Unified Information System, designated 'Unis'; attention is presently given to the former. TQM encompasses a variety of techniques which minimize variability in the design, manufacturing, production, and operation of a system. TQM is being implemented in the current, system-definition phase of the ALS.

  2. [Quality management (TQM) in public health-care (PHC): principles for cost-performance calculations and cost reductions with better quality].

    PubMed

    Bergholz, W

    2008-11-01

    In many high-tech industries, quality management (QM) has enabled improvements of quality by a factor of 100 or more, in combination with significant cost reductions. Compared to this, the application of QM methods in health care is in its initial stages. It is anticipated that stringent process management, embedded in an effective QM system will lead to significant improvements in health care in general and in the German public health service in particular. Process management is an ideal platform for controlling in the health care sector, and it will significantly improve the leverage of controlling to bring down costs. Best practice sharing in industry has led to quantum leap improvements. Process management will enable best practice sharing also in the public health service, in spite of the highly diverse portfolio of services that the public health service offers in different German regions. Finally, it is emphasised that "technical" QM, e.g., on the basis of the ISO 9001 standard is not sufficient to reach excellence. It is necessary to integrate soft factors, such as patient or employee satisfaction, and leadership quality into the system. The EFQM model for excellence can serve as proven tool to reach this goal. PMID:19039720

  3. The advanced launch system: Application of total quality management principles to low-cost space transportation system development

    NASA Astrophysics Data System (ADS)

    Wolfe, M. G.; Rothwell, T. G.; Rosenberg, D. A.; Oliver, M. B.

    Recognizing that a major inhibitor of man's rapid expansion of the use of space is the high cost (direct and induced) of space transportation, the U.S. has embarked on a major national program to radically reduce the cost of placing payloads into orbit while, at the same time, making equally radical improvements inlaunch system operability. The program is entitled "The Advanced Launch System" (ALS) and is a joint Department of Defense/National Aeronautics and Space Administration (DoD/NASA) program which will provide launch capability in the post 2000 timeframe. It is currently in Phase II (System Definition), which began in January 1989, and will serve as a major source of U.S. launch system technology over the next several years. The ALS is characterized by a new approach to space system design, development, and operation. The practices that are being implemented by the ALS are expected to affect the management and technical operation of all future launch systems. In this regard, the two most significant initiatives being implemented on the ALS program are the practices of Total Quality Management (TQM) and the Unified Information System (Unis). TQM is a DoD initiative to improve the quality of the DoD acquisition system, contractor management systems, and the technical disciplines associated with the design, development, and operation of major systems. TQM has been mandated for all new programs and affects the way every group within the system currently does business. In order to implement the practices of TQM, new methods are needed. A program on the scale of the ALS generates vast amounts of information which must be used effectively to make sound decisions. Unis is an information network that will connect all ALS participants throughout all phases of the ALS development. Unis is providing support for project management and system design, and in following phases will provide decision support for launch operations, computer integrated manufacturing, automated ground operation systems, and any other computer applications. Unis is providing information to a dynamic computerized ALS Model (ALSYM) which is a decision aiding tool, supporting the ALS design efforts. ALSYM will evolve to support operations decision making as the program matures. These efforts are expected to serve as a model for other DoD and NASA large-scale system developments.

  4. Risk management principles for physicians.

    PubMed

    Paterick, Timothy E

    2014-01-01

    The swift pace of medical practice today makes it imperative for physicians to carry a toolbox jam-packed with risk management principles. The toolbox must be overflowing with utensils that allow a complete execution of the physician's fiduciary responsibility to the patient: all-inclusive informed consent, comprehensive documentation, fulfilling the standard of care, the significance of second opinions, transparency, crisis-management skills, and how to discuss an unfortunate result/outcome. PMID:24696957

  5. Influence of Management Factors on Silage Quality

    Technology Transfer Automated Retrieval System (TEKTRAN)

    Making high quality silage starts by harvesting the crop at optimum quality. However, silage quality also depends on silo management. All of the silage management principles focus on one issue: eliminating or minimizing the exposure of the crop to oxygen. The reason for this goes back to what silage...

  6. Starting Total Quality Management from ISO 9000

    Microsoft Academic Search

    Michael Bradley

    1994-01-01

    Some 20,000 companies have been registered as working to the International Quality Management Standard ISO 9000, but many have not achieved the improvements in their operations that can be obtained from managing on total quality management principles. ISO 9000 can be an excellent start to TQM, if it is interpreted in a way that encourages the company to start on

  7. Quality Culture in Government: The Pursuit of a Quality Management Model

    Microsoft Academic Search

    Chrispin Ntungo

    2007-01-01

    The City of Winnipeg Property Assessment Department (WPAD) developed and implemented the Pursuit of Excellence Quality Management System (PEQMS) based on ISO 9001:2000 quality management principles and the client-centered approach to achieving quality principles developed by the Treasury Board of Canada for government services. The quality management system was developed with understanding of the strategic direction provided in the department's

  8. Quality costs and total quality management

    Microsoft Academic Search

    Jens J. Dahlgaard; Kai Kristensen; Gopal K. Kanji

    1992-01-01

    The quality cost in total quality management is one of the most important aspects of the development of a quality management system. In this article a model of a quality management system has been developed incorporating the quality cost of the organization. Finally to evaluate the quality management system of some printing industries a new indirect method of measuring total

  9. Coordinating Council. Ninth Meeting: Total Quality Management

    NASA Technical Reports Server (NTRS)

    1992-01-01

    This report summarizes the 9th meeting of the STI Coordinating Council. The council listened to the speakers' understanding of Total Quality Management (TQM) principles and heard stories of successful applications of these principles. Definitions of quality stated were focused on customer satisfaction. Reports presented by the speakers are also included.

  10. Statistical quality management

    NASA Astrophysics Data System (ADS)

    Vanderlaan, Paul

    1992-10-01

    Some aspects of statistical quality management are discussed. Quality has to be defined as a concrete, measurable quantity. The concepts of Total Quality Management (TQM), Statistical Process Control (SPC), and inspection are explained. In most cases SPC is better than inspection. It can be concluded that statistics has great possibilities in the field of TQM.

  11. COURSE: MGMT 380 03 Principles of Management

    E-print Network

    Carter, John

    , motivating, and managing change/stress. 5. Principles of Strategy and Effective Management Practices 6COURSE: MGMT 380 ­ 03 Principles of Management TIME: Fall, 2013 Monday & Wednesday 3:40 PM to 5 in this class, you should have attended and completed Management 280, Business Communication. All material

  12. Total Quality Management Simplified.

    ERIC Educational Resources Information Center

    Arias, Pam

    1995-01-01

    Maintains that Total Quality Management (TQM) is one method that helps to monitor and improve the quality of child care. Lists four steps for a child-care center to design and implement its own TQM program. Suggests that quality assurance in child-care settings is an ongoing process, and that TQM programs help in providing consistent, high-quality

  13. Principles and Practices for Quality Assurance and Quality Control

    USGS Publications Warehouse

    Jones, Berwyn E.

    1999-01-01

    Quality assurance and quality control are vital parts of highway runoff water-quality monitoring projects. To be effective, project quality assurance must address all aspects of the project, including project management responsibilities and resources, data quality objectives, sampling and analysis plans, data-collection protocols, data quality-control plans, data-assessment procedures and requirements, and project outputs. Quality control ensures that the data quality objectives are achieved as planned. The historical development and current state of the art of quality assurance and quality control concepts described in this report can be applied to evaluation of data from prior projects.

  14. An Application of Total Quality Principles in Transforming the Culture of Classrooms

    ERIC Educational Resources Information Center

    Algozzine, Bob; Audette, Robert H.; Marr, Mary Beth; Algozzine, Kate

    2005-01-01

    During the 1990s, many public schools began to apply the principles of Total Quality Management. As they moved ahead, they discovered that most of the separate principles that comprise Total Quality Management are not new to public education. Theories and practices using similar and related ideas have been championed by educators for generations.…

  15. Total Quality Management

    NSDL National Science Digital Library

    Imre, John

    Total Quality Management is a lesson plan which provides students with a broad introduction to the quality approaches used in manufacturing. After completing this module, students should be able to apply various quality improvement techniques during a simulated manufacturing process. Note: This module is part of a modularized manufacturing technology curriculum created by the PSCME, found at www.pscme.org/educators.html.

  16. Quality Connections: Transforming Schools through Total Quality Management.

    ERIC Educational Resources Information Center

    Schenkat, Randy

    Total Quality Management (TQM), the synchronization of quality principles across an organization, can help reveal that most problems within an organization are systemic and not personal. In the United States' educational system, teachers are often restricted, and little true learning communities are rare. Common educational practices, such as rote…

  17. Principles of Management 1 MGMT 380-01: Principles of Management

    E-print Network

    Carter, John

    of running organizations efficiently, innovatively, and effectively. This can be achieved by keeping of management, the functions of management, theories of management, organizational effectiveness, organizationalPrinciples of Management 1 MGMT 380-01: Principles of Management Albers School of Business

  18. Total Quality Management Seminar.

    ERIC Educational Resources Information Center

    Massachusetts Career Development Inst., Springfield.

    This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. The booklet contains seven sections that cover the following topics: (1) meaning of total quality management (TQM); (2) the customer; (3) the organization's culture; (4) comparison of management

  19. Management engineering principles applied to foodservice operation.

    PubMed

    Puckett, R P; Boe, D G; Medved, C K

    1987-06-01

    The Food and Nutrition Services in Shands Hospital at the University of Florida, Gainesville, utilized various management engineering principles that improved effectiveness and quality of service without the addition of staff. A late tray distribution and central tray distribution system were monitored utilizing data collected from the late tray log. As a result, a late tray distribution and control system was implemented, and Food and Nutrition Services has assumed responsibility for serving late trays directly to patients' bedsides. This has resulted in the reduction of disputes with nursing personnel regarding "lost" trays. Unreported patient meal distribution changes were researched for each patient unit as meals were served. A system was implemented to document and control unreported distribution changes. Unreported changes for the noon and evening meals have virtually been eliminated. The outcome of the collaborative effort has been a redesigned patient meal distribution system, improved communication with Nursing Services and Administration, and reduced distribution problems. PMID:3584758

  20. Partnering: an in-depth comparison of its elements to quality improvement principles 

    E-print Network

    Lozada, Anthony David

    1992-01-01

    of Education and Self-Improvement ff14: The Transformation Is Everyone's Job Page 34 36 38 . . . 40 42 . . 43 THE PARTNERING CONCEPT AS IT COMPARES WITH DR. JURAN'S QUALITY MANAGEMENT PRINCIPLES 45 Quality Management is Quality Planning, Quality... organization must be willing to provide the other with information on internal management objectives and philosophies; this so that each entity's actions are executed with the best interests of those objectives and philosophies in mind. This is where...

  1. Managing by principle: A critical analysis of the European principles of Integrated Coastal Zone Management (ICZM)

    Microsoft Academic Search

    John McKenna; Andrew Cooper; Anne Marie O’Hagan

    2008-01-01

    A set of eight principles is contained in the European Recommendation on Integrated Coastal Zone Management. The principles have been adopted with the minimum of critical review. The six core principles form two groups, one concerned with strategic goals and one that has a local focus. The principles are presented as a menu of free-standing options, with no prioritization either

  2. Quality Management: The New Challenges

    Microsoft Academic Search

    Roger Williams; Ton Van Der Wiele; Jos Van Iwaarden; Boudewijn Bertsch; Barrie Dale

    2006-01-01

    This paper puts forward the argument that there are two kinds of quality management – ‘old’ or classical quality management and ‘new’ quality management. The aim of classical quality management was to analyse errors and eliminate their causes and associated variation by improved product and process design. In recent times a number of major changes have taken place resulting in

  3. Total quality management in blood transfusion.

    PubMed

    Smit-Sibinga, C T

    2000-01-01

    Quality management is an ongoing development resulting in consistency products and services and ever increasing customer satisfaction. The ultimum is Total Quality Management. Quality systems and quality management in transfusion medicine have gained considerable attention since the outbreak of the AIDS epidemic. Where product orientation has long been applied through quality control, Good Manufacturing Practice (GMP) principles were introduced, shifting the developments in the direction of process orientation. Globally, and particularly in the more industrialised world people and system orientation has come along with the introduction of the ISO9001 concept. Harmonisation and a degree of uniformity are needed to implement a universally applicable Quality System and related Quality Management. Where the American Association of Blood Banks (AABB) is the professional organisation with the most extensive experience in quality systems in blood transfusion, the European Union and the Council of Europe now are in the process to design a quality system and management applicable to a larger variety of countries, based on a hybrid of current GMP and ISO9001 principles. The International Federation of Red Cross and Red Crescent Societies has developed a more universally to implement Quality Manual, with a pilot project in Honduras. It is recommendable to harmonise the various designs and bring the approaches under one common denominator. PMID:10938970

  4. Quality Management in Libraries.

    ERIC Educational Resources Information Center

    Brophy, Peter

    In the field of total quality management (TQM), the term "customer" has been redefined to include all stakeholders, people who have an interest in the organization and its activities, from traditional customers to employees and society as a whole. The stakeholders of an academic library include: students, academic staff, university and library…

  5. Rosacea: pathophysiology and management principles.

    PubMed

    Chauhan, Nitin; Ellis, David A F

    2013-02-01

    This article presents an overview of the pathophysiology, epidemiology, and clinical presentations of rosacea. It also presents the therapeutic spectrum for effective management of this challenging and often confusing clinical entity. PMID:23369595

  6. Quality management of biorepositories.

    PubMed

    Grizzle, William E; Gunter, Elaine W; Sexton, Katherine C; Bell, Walter C

    2015-06-01

    Biomedical investigators require high quality human tissue to support their research; thus, an important aspect of the provision of tissues by biorepositories is the assurance of high quality and consistency of processing specimens. This is best accomplished by a quality management system (QMS). This article describes the basis of a QMS program designed to aid biorepositories that want to improve their operations. In 1983, the UAB Tissue Collection and Biobanking Facility (TCBF) introduced a QMS program focused on providing solid tissues to support a wide range of research; this QMS included a quality control examination of the specific specimens provided for research. Similarly, the Division of Laboratory Sciences at the Centers for Disease Control and Prevention (CDC) introduced a QMS program for their laboratory analyses, focused primarily on bodily fluids. The authors of this article bring together the experience of the QMS programs at these two sites to facilitate the development or improvement of quality management systems of a wide range of biorepositories. PMID:26035008

  7. Curriculum Transformation through Total Quality Management.

    ERIC Educational Resources Information Center

    Edwards, Barbara; Algozzine, Bob

    1995-01-01

    Describes a massive cultural transformation project at two Charlotte, North Carolina, elementary schools that used Deming's total quality management principles to restructure curricula according to Boyer's eight commonalities of learning. Shows how the FADE (focus, analyze, develop, and execute) model was used to develop a well-coordinated,…

  8. Total Quality Management (TQM) in Higher Education.

    ERIC Educational Resources Information Center

    Sullivan, Michael F.

    This document consists largely of paper versions of the transparencies used by the author to give his conference paper on Total Quality Management (TQM) in the college and university setting. An introduction lists a series of definitional phrases, a list of what TQM is not, and 11 fundamental principles describing what TQM is. The three major…

  9. Six Foundations of Total Quality Management.

    ERIC Educational Resources Information Center

    Lozier, G. Gregory; Teeter, Deborah J.

    1993-01-01

    Understanding the principles underlying the Total Quality Management approach is essential to using it effectively in higher education. These include establishing a customer-focused mission; creating a vision; improving the process continuously; using systematic analysis; promoting participation; and recognizing the college or university as a…

  10. Quality Management Program

    SciTech Connect

    Not Available

    1991-10-01

    According to {section} 35.32, Quality Management Program,'' of 10 CFR Part 35, Medical Use of Byproduct Material,'' applicants or licensees, as applicable, are required to establish a quality management (QM) program. This regulatory guide provides guidance to licensees and applicants for developing policies and procedures for the QM program. This guide does not restrict or limit the licensee from using other guidance that may be equally useful in developing a QM program, e.g., information available from the Joint Commission on Accreditation of Healthcare Organizations or the American College of Radiology. Any information collection activities mentioned in this regulatory guide are contained as requirements in 10 CFR Part 35, which provides the regulatory basis for this guide. This information collection requirements in 10 CFR Part 35 have been cleared under OMB Clearance No. 3150-0010.

  11. Quality management through statistics.

    PubMed

    Bush, D L

    1991-01-01

    One of the responsibilities of a quality assurance professional is to assess patient care data in an effort to meet "outcome" requirements as established by the institution, the patient, the patient's family, the Joint Commission, the Health Care Financing Administration, the state PRO, and other regulatory agencies. A major goal of effective quality management is to assure that patients treated in a similar diagnostic category achieve similar outcomes. To accomplish this, the QA manager must gain and maintain control over patient care processes. To obtain this control, the conditions of patient care processes must be measured. Over one hundred years ago, the English scientist Lord Kelvin said, "When you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot express it in numbers, your knowledge is...unsatisfactory." This article will describe some of the statistical quality control techniques that will assist in measuring the performance of specific patient care processes and outcomes and expressing them in numbers. A review of the numbers will show whether a particular patient care process is running smoothly or needs further investigation or adjustments. Using statistical quality control techniques will enable the QA manager to predict how well patient care processes and outcomes will run in the future. The simple statistical techniques discussed in this article can be used to measure the performance of patient care processes and outcomes both before and after corrective actions have been taken. They apply both to attempts to bring a specific process or outcome into "control" or to break through to a new, improved level of quality performance. PMID:10112986

  12. Principles of School Business Management.

    ERIC Educational Resources Information Center

    Wood, R. Craig, Ed.

    This textbook of 24 chapters provides administrators and students with information on the role, activities, and responsibilities of the school business administrator. The independently authored chapters are titled as follows: (1) "Introduction to School Business Management" (F. Mike Miles); (2) "Legal Context of the Public School District" (Paul…

  13. Economics of total quality management

    Microsoft Academic Search

    Phillip J. Lederer; Seung-Kyu Rhee

    1995-01-01

    This paper presents two models of the economics of total quality management. In the first, the concept of quality management is viewed as a technological innovation that requires investment. To reduce cost and improve quality, firms must make investments that are largely sunk. The effect of market competition on quality related technology investments is studied. Several results follow. With new

  14. Principles of School-Based Management.

    ERIC Educational Resources Information Center

    Murphy, Joseph

    School-based management (SBM) is a strategy to decentralize decision-making authority to the individual school site. This document describes the principles of SBM, of which devolution of authority is the fundamental concept. Local control and shared decision-making are manifested in five educational operations: goals, budget, personnel, curriculum…

  15. [Total quality management in laboratory medicine].

    PubMed

    Vogt, W

    1998-12-01

    The German Public Health will be continuously challenged in the future. It has to be assumed that modified managed care will not only take place sporadically. Thus, quality aspects of services gain more and more significance. Only suppliers will be successful who can offer services of highest quality at lowest prices. Quality in a comprehensive sense has to be substantiated in the near future. It is recommended to apply industry proven models also in public health service. Medical laboratories can be pioneers in this field as they have been already in the past. All previously proposed procedures can not describe quality of results comprehensively. They are based to a high degree on external control. Total quality management, however, represents a comprehensive approach. Principles are zero-defect approach, customer orientation and system management. Quality is given in the sense of TQM if the customer is permanently satisfied with the service of the supplier. In such a way, the customer defines quality of service. A customer is everyone who receives products or services. TQM overcomes the drawbacks of quality management systems, which are strongly formal and oriented by external control, as accreditation (EN 45,000) or certification (ISO 9000). Competition between hospitals is a declared goal of German health politics because usually quality is increased and cost decreased as a consequence. Competition means also comparison of services. TQM emphasizes benchmarking especially among the best suppliers. PMID:10028601

  16. Data Management and Quality Assurance

    Microsoft Academic Search

    Daniel Y. T. Fong

    2001-01-01

    Clinical data management is a vital vehicle in clinical trials to ensure the integrity and quality of data being transferred from trial subjects to a database system. Poor management of data is a pitfall to statisticians, study investigators, sponsors, and most importantly, patients. Efforts in quality assurance in clinical data management have been increasing, as reflected in the increase of

  17. An Application of Total Quality Management for Thai Communities Knowledge Management Systems

    Microsoft Academic Search

    Poonsook Janpen; Kusuma Palaprom; Pong Horadal

    Principles of knowledge management systems (KMS) are commonly tacit patterns practiced in Thai communities. An effective KMS practice is essential to successfully implement knowledge management (KM) and sustainable development organization. The quality of the tacit patterns in Thai communities will be considered to avoid knowledge garbage-in garbage-out. Philosophies, concepts, and famous practical models of Total Quality Management (TQM) are studied.

  18. Managed care. Origins, principles, and evolution.

    PubMed Central

    Fairfield, G.; Hunter, D. J.; Mechanic, D.; Rosleff, F.

    1997-01-01

    Managed care has entered the lexicon of healthcare reform, but confusion and ignorance surround its meaning and purpose. It seeks to cut the costs of health care while maintaining its quality, but the evidence that it is able to achieve these aims is mixed. As well as raising awareness and understanding of the issues surrounding managed care, this series considers whether managed care is desirable for the NHS. Developed in the United States as a response to spiralling healthcare costs and dysfunctional fragmented services, managed care is not a discrete activity but a spectrum of activities carried out in a range of organisational settings. Due to its constantly changing nature, managed care is a slippery concept--but all its permutations have in common an attempt to influence and modify the behaviour and practice of doctors and other health professionals towards cost effective care. Whatever potential managed care may hold in this regard, careful appraisal of its implications is essential. PMID:9224090

  19. The strategic management of data quality in healthcare

    Microsoft Academic Search

    Karolyn A. Kerr; Tony Norris; Rosemary Stockdale

    2008-01-01

    This research extends and tests principles to establish good practice and overcome practical barriers in the strategic management of data quality. The research explores the issues that define and control data quality in national health data collections and the mechanisms and frameworks that can be developed to achieve and sustain good data quality. The aim is to make the strategic

  20. Validation Protocol: First Step of a Lean-Total Quality Management Principle in a New Laboratory Set-up in a Tertiary Care Hospital in India.

    PubMed

    Das, Barnali

    2011-07-01

    Method validation is pursued as the first step in establishing Lean-Total Quality Management in a new clinical laboratory, in order to eliminate error in test results. Validation of all the new tests were done (with particular reference to alkaline phosphatase) by verifying reference intervals, analytical accuracy and precision, inter-assay and intra-assay variations, analytical sensitivity, limit of detection, linearity and reportable range, i.e. (i) Analytical measurement range (AMR) and (ii) Clinically reportable range (CRR). Our obtained reference range was within that of the manufacturer's and showed high degree of analytical accuracy between two laboratories (r(2) = 0.99). Precision was comparable with the manufacturer's claim with inter-assay variation CV 1.04% and intra-assay variation CV 1.54%. Lowest limit of detection was 1.0324 ± 0.007 with CV 0.34%. AMR was also verified with CV 1.26 and 0.69%, for level 1 and level 2 control sera, respectively. The assay was linear with different dilutions. Lean concept was also verified with high recovery percentage. Validation ensures that accurate and precise results are reported in a clinically relevant turn around time. PMID:22754186

  1. Internal versus External Quality Management

    ERIC Educational Resources Information Center

    Hofman, Roelande H.; Dijkstra, Nynke J.; Hofman, W. H. Adriaan

    2008-01-01

    This article presents the findings of research into quality management in Dutch elementary schools using theories of school accountability and school improvement as fundamentals. The study is based on data gathered from almost 1000 school leaders. It attempts to determine whether different types of quality management exist in primary schools.…

  2. Designing Performance Management Systems for Total Quality Implementation

    Microsoft Academic Search

    David A. Waldman

    1994-01-01

    Based on recently proposed principles of total quality management (TQM), takes a system-oriented perspective with regard to the design of performance management systems in organizations. The underlying premiss of this orientation is that methods for managing individual and group performance must be compatible with continuous improvement efforts and customer-based TQM strategies.

  3. Unit 10: Software Quality To introduce software quality management and

    E-print Network

    Finkelstein, Anthony

    the manufacturing view the value- based view Quality Management System ¥ A Quality Management System due to implementing a quality management system are likely to be in the 25% Ð 50% of failure costs and Servicing. ¥ IS0 9004 Quality Management and Quality Systems Elements - Guidelines corresponding to EN 29001

  4. Applying lean management principles to the creation of a postpartum hemorrhage care bundle.

    PubMed

    Faulkner, Beth

    2013-10-01

    A lean management process is a set of interventions, each of which creates value for the customer. Lean management is not a new concept, but is relatively new to health care. Postpartum hemorrhage (PPH) is the most common cause of maternal death worldwide in both developing and developed countries. We applied lean management principles as an innovative approach to improving outcomes in patients with PPH. Initial results using principles of lean management indicated significant improvements in response time and family-centered care. When applied rigorously and throughout the organization, lean principles can have a dramatic effect on productivity, cost and quality. PMID:24138659

  5. Academic Success Through Quality-Managed Course Design.

    ERIC Educational Resources Information Center

    Reese, Andy C.; Mobley, Mary F.

    1996-01-01

    Principles of quality management, focusing on defect prevention rather than correction, were applied to the design of a graduate biomedicine course in immunology. The principles require clearly stated course mission and objectives, numerous intermediate steps to achieving objectives, immediate feedback on student performance, and immediate…

  6. The Principles for Successful Scientific Data Management Revisited

    Microsoft Academic Search

    R. J. Walker; T. A. King; S. P. Joy

    2005-01-01

    It has been 23 years since the National Research Council's Committee on Data Management and Computation (CODMAC) published its famous list of principles for successful scientific data management that have provided the framework for modern space science data management. CODMAC outlined seven principles: 1. Scientific Involvement in all aspects of space science missions. 2. Scientific Oversight of all scientific data-management

  7. Total Quality Management in a Knowledge Management Perspective.

    ERIC Educational Resources Information Center

    Johannsen, Carl Gustav

    2000-01-01

    Presents theoretical considerations on both similarities and differences between information management and knowledge management and presents a conceptual model of basic knowledge management processes. Discusses total quality management and quality control in the context of information management. (Author/LRW)

  8. Ten financial management principles for survival.

    PubMed

    Cleverley, W O

    1988-03-01

    Financial insolvency is the primary cause of hospital failure. Managers may analyze a hospital's financial statements to anticipate and prevent fiscal problems. Ten measures of fiscal status may be used to evaluate the following: operating profitability nonoperating income equity growth liquidity debt capacity age of facilities revenue generation replacement funds receivables survivability Based on data from the Financial Analysis Service, Catholic hospitals are doing better than other U.S. hospitals in some areas of financial preparedness. In most areas, however, all hospitals suffer by comparison with manufacturers. The 10 principles of solvent and successful operations can help hospitals improve financial resiliency. PMID:10286245

  9. NPS Water Quality Management

    NSDL National Science Digital Library

    This National Park Service, part of the Department of Interior website, looks at issues concerning water quality, policies and objectives, water quality standards, monitoring and the NPS's cooperation with other agencies.

  10. Quality Management Systems: Implementation in Meteorological Services

    NSDL National Science Digital Library

    2014-09-14

    This one-hour online learning module provides an overview of the key concepts, benefits and principles of an effective quality management system (QMS) based on the ISO 9001:2008 quality management standard. It also introduces guidelines for the successful implementation of a QMS in aviation weather service agencies. Although primarily aimed at management personnel responsible for implementing, monitoring, and updating QMS processes, it also provides a basic introduction to QMS suitable for all agency staff. The first part of this module provides a general overview, introduces key concepts and terms, and describes the benefits of QMS implementation. The second part outlines 12 key steps for successful QMS implementation, including important tips, examples and critical success factors.

  11. Principles for Quality Undergraduate Education in Psychology

    ERIC Educational Resources Information Center

    American Psychologist, 2011

    2011-01-01

    The principles for undergraduate education in psychology presented here are designed for creating a world-class educational system that provides students with the workplace skills needed in this information age; a solid academic background that prepares them for advanced study in a wide range of fields; and the knowledge, skills, and abilities…

  12. Total quality environmental management: Integrating environmental and quality management systems

    SciTech Connect

    Carley, J.A.; Kubala, G.; Hudson, T. [and others

    1996-11-01

    As the oilfield industry strives to globally sustain continuous movement of environmental and quality performance, companies have come to realize Total Quality Environmental Management (TQEM) is essential in product research, development manufacturing and services. As our industry endeavors to continuously improve, more emphasis is being placed upon the management systems we apply such as ISO 14000 and ISO 9000. These standards are tools for improving environmental and quality performance, meeting customer requirements, and increasing profitability. lbs paper presents actual examples of the successful integration of environmental and quality management systems into an operational TQEM system. Also presented are pilot study evaluations of the draft ISO 14000 standards by two certified ISO 9000 facilities. Examples of continuous improvement and cross-functional teams as means to merge environment and quality management into the functions of process control, corrective and preventive action, document control, and waste management are presented. Results and improvements from facilities involved with TQEM discussed along with their strategies and progress in consolidating the environmental and quality programs into a single, viable management system. The case histories from various facilities demonstrate the implementation of TQEM and in TQEM promotes a cleaner environment, reduces costs, con- serves energy and raw materials, minimizes pollutants and wastes, and reduces redundant paperwork.

  13. Systems Engineering Introduction to Software Quality Management

    E-print Network

    Bryson, Joanna J.

    1 Systems Engineering Lecture 5 Introduction to Software Quality Management Dr. Joanna Bryson Dr in a typical Quality Management process. Discuss the advantages of difficulties presented by the use of Quality by an internal and external quality attribute. 3 Software Quality Management What is Quality? A product should

  14. CLIQ - Intelligent Data Quality Management

    Microsoft Academic Search

    Holger Hinrichs

    The primary objective of this work is to develop a concept for a holistic da- ta quality management which is based on formal data quality metrics and a well-defined process model. The extensive use of metadata pr ovides a flexi- ble adaptation to various application domains and a maximum degree of au- tomation.

  15. Irrigation Water Quality Salinity Management

    E-print Network

    Irrigation Water Quality Standards and Salinity Management Strategies B-1667 4-03 #12;Nearly all of the earth's surface. In addition, drainage waters from irrigated lands and effluent from city sewage and industrial waste water can impact water quality. In most irrigation situations, the primary water qual- ity

  16. Total Quality Management and Institutional Effectiveness: Synergy through Congruence.

    ERIC Educational Resources Information Center

    Losak, John; Scigliano, John

    This paper provides a framework for an institutional self study integrating total quality management (TQM) and institutional effectiveness (IE) models within the context of standards of the Southern Association of Colleges and Schools. It highlights the common dimensions in general management principles between TQM and IE and the strategies for…

  17. Laboratory Quality Control Based on Risk Management

    PubMed Central

    Nichols, James H.

    2011-01-01

    Risk management is the systematic application of management policies, procedures, and practices to the tasks of analyzing, evaluating, controlling and monitoring risk (the effect of uncertainty on objectives). Clinical laboratories conduct a number of activities that could be considered risk management including verification of performance of new tests, troubleshooting instrument problems and responding to physician complaints. Development of a quality control plan for a laboratory test requires a process map of the testing process with consideration for weak steps in the preanalytic, analytic and postanalytic phases of testing where there is an increased probability of errors. Control processes that either prevent or improve the detection of errors can be implemented at these weak points in the testing process to enhance the overall quality of the test result. This manuscript is based on a presentation at the 2nd International Symposium on Point of Care Testing held at King Faisal Specialist Hospital in Riyadh, Saudi Arabia on October 12-13, 2010. Risk management principles will be reviewed and progress towards adopting a new Clinical and Laboratory Standards Institute Guideline for developing laboratory quality control plans based on risk management will be discussed. PMID:21623049

  18. Data Quality and Quality Management -Examples of Quality Evaluation Procedures and Quality Management in European National Mapping Agencies

    Microsoft Academic Search

    Antti Jakobsson

    National Mapping Agencies (NMAs) in Europe have recognized the importance of quality but issues like process management especially related to quality evaluation procedures, data management issues such as data specification, selecting quality elements, reporting quality results and competence of personnel remain high priorities. This chapter will give some examples of quality evaluation procedures that are used to assess the quality

  19. Total quality management: the second industrial revolution

    Microsoft Academic Search

    Gopal K. Kanji

    1990-01-01

    This article describes the concept and basic approach to total quality management. Quality is examined and explained in the context of continuous customer's satisfaction and total quality management by involving everyone's commitment to achieving quality at a low cost. Different stages of total quality management in practice are suggested and various techniques to implement these are also discussed. It has

  20. Total quality management: achieving service excellence.

    PubMed

    Adelson, R

    1997-01-01

    Total Quality Management (TQM) provides a philosophy and a method for organizational renewal and redesign. It is based on the principle that productive work is accomplished through processes. Improving these processes requires the office team to objectively measure performance, discover root causes of problems, take corrective action, determine the effect of these actions, and secure achievements. TQM is a technique that provides a series of steps and set of tools. Through staff involvement and a desire for quality improvement, organizations involved in total quality note the accompanying satisfaction in taking constructive action, improving patient relations, and achieving service excellence. In today's competitive delivery environment, implementation of TQM can result in more satisfied patients, higher staff morale, and a more effective office team. PMID:9161134

  1. Buildability in Design and Construction through ISO 9000 Quality Management Systems: Concepts and Survey Findings

    Microsoft Academic Search

    Low Sui Pheng; Belinda Abeyegoonasekera

    2001-01-01

    The buildability concept and ISO 9000 quality management systems are used to help raise productivity and quality standards in construction. However, both buildability principles and ISO 9000 quality system elements are frequently considered separately in many consulting and construction firms. Many of these firms have also developed and implemented ISO 9000 quality management systems in their organisations. Apart from highlighting

  2. Total quality management issues in managed care.

    PubMed

    McLaughlin, C P; Kaluzny, A D

    1997-01-01

    The implementation of total quality management (TQM) in health care has gone on in parallel with the growth of managed care. What is the interaction between the two? Key issues are the ascendance of cost control over quality in many areas, erosion of employee commitment and loyalty, and a short-run orientation. Associated with this is an emphasis on organizational learning rather than learning by autonomous professionals. Both TQM and managed care acknowledge the dynamic nature of clinical processes and the ability and responsibility of both institutions and clinicians to improve their processes. Both are consistent with efforts to identify and implement best practices. However, these similarities should not mask fundamental differences. Continuous improvement must shift its focus from avoiding unnecessary variation to facilitating rapid organizational learning and institutionalizing mass customization into the delivery of health services. PMID:9327355

  3. Interaction Effects of Management Accounting Systems and Process Quality Management on Product Quality Performance

    Microsoft Academic Search

    Adam S. Maiga

    This study uses self-reported survey data from 91 U.S. manufacturing business units and examines the interaction effects of process quality management and management accounting systems on product quality performance. One measure of process quality management and three measures of management accounting systems (goals, feedback and incentives) were used. Internal quality and external quality were the two product quality performance measures.

  4. Proactive management of air quality.

    PubMed

    Angle, R P; Sandhu, H S

    2001-02-01

    Traditional air resource management systems have difficulty in addressing global issues, sustainable development, direct citizen participation, and integration with broad economic interests. As reactive management systems, they tend to be compliance-driven, static, and rigid. In contrast, proactive management systems are principle-driven, innovative, and flexible. Bridge scientists play a key role in supporting the transformation of raw data into wise action. Decision-makers need to integrate social values with knowledge about emissions, atmospheric processes, and potential environmental effects using the primary tools of measurements, monitoring, and modeling. The Alberta Clean Air Strategic Alliance, a unique partnership of governments, industry, and public interest groups formed in 1994, operates a comprehensive air management system that is capable of addressing air issues of greater complexity and uncertainty. Its success is measured by the satisfaction of its diverse stakeholders and by the number and scope of its initiatives. PMID:11116381

  5. Water quality management worldwide

    NASA Astrophysics Data System (ADS)

    Gross, Andrew Charles

    1986-01-01

    This article analyzes water quality on a global scale. An overview of the global water supply and demand situation is presented first, including regional and country information, as well as data on selected water use patterns. The focus then shifts to a discussion of water pollution, its various causes, impact, and remedies, with emphasis on legal and administrative solutions. Water pollution control expenditures and the resultant achievements are dealt with in the final third of the article, with projections to 1995. A wide variety of published sources was dovetailed to obtain a composite picture and most likely scenario; this was supplemented with primary interviews by the author conducted in North America, Western and Eastern Europe, and Oceania at the start of the 1980s.

  6. THE EUROPEAN PRINCIPLES OF INTEGRATED COASTAL ZONE MANAGEMENT (ICZM) AND COASTAL EROSION MANAGEMENT: FIT FOR PURPOSE?

    Microsoft Academic Search

    J. McKenna

    The European Recommendation on Integrated Coastal Zone Management contains a set of eight management principles. The six core principles form two groups, one concerned with strategic goals and one that has a local focus. The principles are presented as a menu of free-standing options, with no prioritization either within or between groups. In the case of coastal erosion management these

  7. Quality Assurance Program Plan (QAPP) Waste Management Project

    SciTech Connect

    HORHOTA, M.J.

    2000-12-21

    The Waste Management Project (WMP) is committed to excellence in our work and to delivering quality products and services to our customers, protecting our employees and the public and to being good stewards of the environment. We will continually strive to understand customer requirements, perform services, and activities that meet or exceed customer expectations, and be cost-effective in our performance. The WMP maintains an environment that fosters continuous improvement in our processes, performance, safety and quality. The achievement of quality will require the total commitment of all WMP employees to our ethic that Quality, Health and Safety, and Regulatory Compliance must come before profits. The successful implementation of this policy and ethic requires a formal, documented management quality system to ensure quality standards are established and achieved in all activities. The following principles are the foundation of our quality system. Senior management will take full ownership of the quality system and will create an environment that ensures quality objectives are met, standards are clearly established, and performance is measured and evaluated. Line management will be responsible for quality system implementation. Each organization will adhere to all quality system requirements that apply to their function. Every employee will be responsible for their work quality, to work safely and for complying with the policies, procedures and instructions applicable to their activities. Quality will be addressed and verified during all phases of our work scope from proposal development through closeout including contracts or projects. Continuous quality improvement will be an ongoing process. Our quality ethic and these quality principles constantly guide our actions. We will meet our own quality expectations and exceed those of our customers with vigilance, commitment, teamwork, and persistence.

  8. Total Quality Management in Education.

    ERIC Educational Resources Information Center

    Johnson, James H.

    1993-01-01

    Ways to apply the concepts and processes of Total Quality Management (TQM) to education are discussed in this document. Following the introduction and the preface, chapter 1 provides a historical overview and describes the four cornerstones of TQM--an understanding of systems, psychology, knowledge, and statistics. Chapter 2 describes some of the…

  9. Indoor Air Quality Management Program.

    ERIC Educational Resources Information Center

    Anne Arundel County Public Schools, Annapolis, MD.

    In an effort to provide Indoor Air Quality (IAQ) management guidance, Anne Arundel County Public Schools was selected by the Maryland State Department of Education to develop a program that could be used by other school systems. A major goal was to produce a handbook that was "user friendly." Hence, its contents are a mix of history, philosophy,…

  10. E-Service Quality Management

    ERIC Educational Resources Information Center

    Batagan, Lorena; Pocovnicu, Adrian; Capisizu, Sergiu

    2009-01-01

    A characteristic of today's society is the increasing use of modern information and communication technologies in all areas. Computer applications, called e-services, are being developed to provide efficient access to services, electronically. Quality management systems are needed to provide a consistent way to select, evaluate, prioritize and…

  11. [Quality management in cardiovascular echography].

    PubMed

    Gullace, Giuseppe

    2002-12-01

    The quality management of an organization can be defined as the ability to identify, plan and implement programs of measure, analysis, verification and control that allow to monitor management, resources, activities, processes and output/outcome of the same organization, including the satisfaction of the customers. Whatever the model used, it is demonstrated that the management-quality system, either for professional quality or for organization, turns out to be effective even in the health organizations within and to any level of organizational-structural complexity. The present paper concerns the experience of the Italian Society of Cardiovascular Echography (SIEC) on quality certification, both as a scientific society compared to other health organizations and to cardiovascular echo laboratories, and the definition of minimum requirements for the accreditation of the same laboratories. The model most frequently used for quality management is represented by the ISO 9000: Vision 2000, that is a management model with specific reference to the organization and the customer satisfaction. The model applied to the health structure needs a rapid change in mentality that addresses the operators to define, share and achieve objectives to be brought on by means of an active collaboration, group activity and deep sense of belonging necessary to the attainment of expected objectives. When the model is applied by a scientific society, it is necessary to take into account the different structural and functional organization, the constitution and the operators differing on the point of view of origin, experiences, mentality, and roles. The ISO 9000: Vision 2000 model can be applied also to the cardiovascular echo laboratory which may be compared to a simple organization; for its corrected functioning, SIEC has defined minimal requirements for the accreditation, realization and modalities to carry out and manage quality. The quality system represents a new way of operating of an organization that enhances capability and performance of the operators, stimulates their creativity and facilitates the activities of all, to guarantee both the quality of the product and the satisfaction of operators and customers at the same time. PMID:12611211

  12. Total quality index: a benchmarking tool for total quality management

    Microsoft Academic Search

    Madjid Tavana; Barbara Mohebbi; Dennis T. Kennedy

    2003-01-01

    The total quality index (TQI) proposed in this study is an information technology-supported benchmarking tool that helps managers assess a total quality management program by enabling the cost-effective measurement of key organizational processes. TQI utilizes the analytic hierarchy process and the Delphi technique to measure ideal and actual quality management along eight critical factors synthesized by Saraph et al. and

  13. Waste Management Quality Assurance Plan

    SciTech Connect

    Waste Management Group

    2006-08-14

    The WMG QAP is an integral part of a management system designed to ensure that WMG activities are planned, performed, documented, and verified in a manner that assures a quality product. A quality product is one that meets all waste acceptance criteria, conforms to all permit and regulatory requirements, and is accepted at the offsite treatment, storage, and disposal facility. In addition to internal processes, this QA Plan identifies WMG processes providing oversight and assurance to line management that waste is managed according to all federal, state, and local requirements for waste generator areas. A variety of quality assurance activities are integral to managing waste. These QA functions have been identified in the relevant procedures and in subsequent sections of this plan. The WMG QAP defines the requirements of the WMG quality assurance program. These requirements are derived from Department of Energy (DOE) Order 414.1C, Quality Assurance, Contractor Requirements Document, the LBNL Operating and Assurance Program Plan (OAP), and other applicable environmental compliance documents. The QAP and all associated WMG policies and procedures are periodically reviewed and revised, as necessary, to implement corrective actions, and to reflect changes that have occurred in regulations, requirements, or practices as a result of feedback on work performed or lessons learned from other organizations. The provisions of this QAP and its implementing documents apply to quality-affecting activities performed by the WMG; WMG personnel, contractors, and vendors; and personnel from other associated LBNL organizations, except where such contractors, vendors, or organizations are governed by their own WMG-approved QA programs.

  14. Quality issues in tissue banking: quality management systems - a review.

    PubMed

    Von Versen, R; Mönig, H J; Salai, M; Bettin, D

    2000-01-01

    The situation in tissue banking changed radically and fundamentally at the beginning of the 1990s. The essential causes are on the one hand, the continually increasing demand for human cells and tissue and other biological material for clinical use and research, and on the other hand, the rapid progress in the medical, technical and natural sciences. Biotechnology in particular, has profited from this. Modern tissue banks could no longer be imagined without its methods.A consequence of these developments and a prerequisite for the fulfilment of the derived requirements is the necessity for national and international cooperation as well as the harmonisation of ethical principles and quality assurance standards and regulations (von Versen (1999) Ann Chir Gynaecol 88: 215-220). The introduction of an all-encompassing Quality Management System (QMS) is a suitable instrument for this purpose.After the presentation of explanations and definitions of quality terminology, this article describes the use of the international standard ISO 9000 as a general QMS, which embraces both the specific methodology as well as the general aspects of Quality Management (research and development, design control, education and training, documentation, traceability, management control, corrective action, etc.) in tissue banking. The individual elements of this system are explained and selected examples are described. The authors look upon this QMS as an indispensable instrument for harmonisation and international cooperation in tissue banking.Finally, the use of such a standard would be a positive sign to the regulatory authorities and the public that tissue banking is making a visible effort to introduce a world-class QMS in its operations. PMID:15256944

  15. Infant metabolic screening: a total quality management approach.

    PubMed

    Forsberg, S A

    1997-01-01

    The principles of total quality management (TQM) were used to improve the infant metabolic screening program in a large urban hospital. Three quality indicators needed improvement; unsatisfactory specimen quality, delayed delivery to the state laboratory for testing, and specimen slips missing the date of collection. A multidisciplinary team identified the root causes of the poor quality and implemented remedies. Dramatic improvement in three infant screening indicators occurred within a 4-month period. Evaluation of the three indicators continued for the following 3-year period. Quality improvement programs that involve a multidisciplinary approach benefit the patient and staff and may reduce costs. PMID:9170588

  16. Leadership and management principles for outcomes-oriented organizations.

    PubMed

    Goonan, Kathleen Jennison; Stoltz, Patricia K

    2004-04-01

    Outcomes and effectiveness research has provided a wealth of information about interventions that can improve patient experience and outcomes. The challenges facing healthcare leaders today highlight the need for new research on how leadership and management principles can enable healthcare providers and systems to deploy this knowledge swiftly and effectively. The Baldrige National Quality Program (BNQP) is an education and award program established by the U.S. Congress in 1987 that supports American businesses seeking to improve product and service quality, customer and workforce satisfaction, efficiency, financial results, and overall capacity to perform and respond to changing circumstances. Award recipients show a constellation of strengths that suggest that certain basic leadership and management practices are correlated with a fundamental ability to achieve desired results. This article describes characteristics of highly effective organizations based on a review of Baldrige Award recipients, focuses on the application of these characteristics to healthcare settings, illustrates their application with best practices from SSM Health Care, the first-ever healthcare recipient in 2002, and presents several priorities for outcomes and effectiveness research to inform healthcare leadership and administration. PMID:15026669

  17. Teaching Principles of Management through Experiential and Service Learning

    ERIC Educational Resources Information Center

    Furutan, Omid

    2014-01-01

    Management faculties often use cases, simulations, and research projects to achieve learning objectives in the Principles of Management class. This class typically aims to introduce students to the topics of "planning, organizing, coordinating, staffing, directing, budgeting, controlling, and evaluating functions of management; leadership…

  18. ECONOMIC/FINANCIAL ANALYSIS OF URBAN WATER QUALITY MANAGEMENT PROBLEMS

    EPA Science Inventory

    Procedures for evaluating the technical, economic, and financial aspects of urban water quality management planning problems are presented. Accepted principles of benefit-cost analysis are used to conduct the economic analysis. Benefits are measured as the reduction in damages as...

  19. Application of Total Quality Management System in Thai Primary Schools

    ERIC Educational Resources Information Center

    Prueangphitchayathon, Setthiya; Tesaputa, Kowat; Somprach, Kanokorn

    2015-01-01

    The present study seeks to develop a total quality management (TQM) system that can be applied to primary schools. The approach focuses on customer orientation, total involvement of all constituencies and continuous improvement. TQM principles were studied and synthesized according to case studies of the best practices in 3 primary schools (small,…

  20. Total Quality Management (TQM) of Teaching and Learning.

    ERIC Educational Resources Information Center

    Chizmar, John F.

    1994-01-01

    Asserts that a possible avenue for achieving national goals for undergraduate education lies in the application of total quality management (TQM) principles to teaching and learning. Discusses the TQM approach in industry and presents a TQM teaching/learning model in which the student is perceived as a customer. (CFR)

  1. ISO 9000 Quality Management System

    NASA Astrophysics Data System (ADS)

    Hadjicostas, Evsevios

    The ISO 9000 series describes a quality management system applicable to any organization. In this chapter we present the requirements of the standard in a way that is as close as possible to the needs of analytical laboratories. The sequence of the requirements follows that in the ISO 9001:2008 standard. In addition, the guidelines for performance improvement set out in the ISO 9004 are reviewed. Both standards should be used as a reference as well as the basis for further elaboration.

  2. Application of lean management principles to election systems

    E-print Network

    Posner, Tomer

    2006-01-01

    Lean was first adopted as a management technique for improving results in manufacturing environments. It is based on the 5 principles of identifying the Value to be created, mapping the Value-Stream (incremental addition ...

  3. Application of Lean Management Principles to Election Systems

    E-print Network

    Posner, Tomer

    Lean was first adopted as a management technique for improving results in manufacturing environments. It is based on the 5 principles of identifying the Value to be created, mapping the Value-Stream (incremental addition ...

  4. Integrating Agronomic Principles with Management Experience in Introductory Agronomy.

    ERIC Educational Resources Information Center

    Vorst, J. J.

    1989-01-01

    Explains the use of a cropping systems project to teach agronomic principles and crop management techniques, and to enhance communication skills. Provides a sample progress report instructions sheet which was used for the project. (Author/RT)

  5. Standards for Quality? A Citical Appraisal of the Berlin Principles for International Rankings of Universities

    ERIC Educational Resources Information Center

    Hägg, Ingemund; Wedlin, Linda

    2013-01-01

    This article discusses the principles developed to assure the quality of international ranking practices for higher education, the so-called Berlin Principles, and the role given to them in the higher education community. While the principles are generally regarded as proper quality assurance principles, they are problematic both in their content…

  6. Ecological Principles for Invasive Plant Management

    Technology Transfer Automated Retrieval System (TEKTRAN)

    Invasive annual grasses continue to advance at an alarming rate despite efforts of control by land managers. Ecologically-based invasive plant management (EBIPM) is a holistic framework that integrates ecosystem health assessment, knowledge of ecological processes and adaptive management into a succ...

  7. Integrating buildability in ISO 9000 quality management systems: case study of a condominium project

    Microsoft Academic Search

    Low Sui Pheng; Belinda Abeyegoonasekera

    2001-01-01

    Productivity and quality are two inter-related issues of utmost importance in the construction industry. The buildability concept and ISO 9000 quality management systems are used to help raise productivity and quality standards in construction. However, both buildability principles and ISO 9000 quality system elements are frequently considered separately in many consulting and construction firms. Many of these firms have also

  8. QUALITY MANAGEMENT IN CONSTRUCTION PROJECT DESIGN AND MANAGEMENT

    Microsoft Academic Search

    Conradie D. C. U; Roux E

    Purpose of this paper - The aim of this paper is to propose the use of simulation to improve design quality and to introduce new opportunities to use quality management throughout the various development stages of construction projects. The paper will attempt to identify the opportunities and implications of quality management with specific emphasis on construction project management during the

  9. Synergies between supply chain management and quality management: emerging implications

    Microsoft Academic Search

    B. B. Flynn; E. J. Flynn

    2005-01-01

    This paper examines the potential that quality management offers for improving supply chain management performance. Based on the theoretical and descriptive literature, four themes related to this topic are extracted. These are related to the pursuit of supply chain and quality goals simultaneously, leading to the development of cumulative capabilities, the relationship between quality management practices and supply chain performance

  10. Risk-based principles for defining and managing water security.

    PubMed

    Hall, Jim; Borgomeo, Edoardo

    2013-11-13

    The concept of water security implies concern about potentially harmful states of coupled human and natural water systems. Those harmful states may be associated with water scarcity (for humans and/or the environment), floods or harmful water quality. The theories and practices of risk analysis and risk management have been developed and elaborated to deal with the uncertain occurrence of harmful events. Yet despite their widespread application in public policy, theories and practices of risk management have well-known limitations, particularly in the context of severe uncertainties and contested values. Here, we seek to explore the boundaries of applicability of risk-based principles as a means of formalizing discussion of water security. Not only do risk concepts have normative appeal, but they also provide an explicit means of addressing the variability that is intrinsic to hydrological, ecological and socio-economic systems. We illustrate the nature of these interconnections with a simulation study, which demonstrates how water resources planning could take more explicit account of epistemic uncertainties, tolerability of risk and the trade-offs in risk among different actors. PMID:24080616

  11. Knowledge File System A principled approach to personal information management

    E-print Network

    Knowledge File System A principled approach to personal information management Kuiyu Chang School as to facilitate easy retrieval. Think of the KFS as a personal assistant, who can file every one of you documents; search engine; personal information management; indexing; classification I. INTRODUCTION Today, people

  12. From Conventional to Organic: Weed Management Principles for the

    E-print Network

    Maxwell, Bruce D.

    From Conventional to Organic: Weed Management Principles for the Transition Years Fabián Menalled.montana.edu/cropweeds #12;A Disclaimer · This is not going to be a "traditional" weed extension presentation · Your best weed management tool is located between your ears www.forages.oregonsate.edu #12;Today, we'll talk more

  13. Ecological principles underpinning invasive plant management tools and strategies

    Technology Transfer Automated Retrieval System (TEKTRAN)

    The broad focus of ecologically-based invasive plant management is to identify and repair the ecological processes facilitating plant invasion. To be useful, however, EBIPM requires that our application of management tools and strategies be based on ecological principles that determine the rate and ...

  14. An approach to the software quality management

    Microsoft Academic Search

    E. M. Lavrishcheva; G. I. Koval; T. M. Korotun

    2006-01-01

    This article is devoted to an engineering approach to software quality management. The approach is oriented toward the attainment\\u000a of the software maturity, which is a key software quality characteristic. A model of quality and a conceptual model for making\\u000a decisions on software quality management are developed. They are based on methods of specification of quality requirements\\u000a to the maturity

  15. Challenges in Educational Management: Principles into Practice.

    ERIC Educational Resources Information Center

    Dennison, W. F.; Shenton, Ken

    Until recently, most educational managers, including head teachers and senior staff in schools, have performed their tasks without formal training. Today, however, many new courses are being established for the training of educational managers. This book provides a framework for such a course. It selects from existing literature, theory, and…

  16. Information architecture for supply chain quality management

    Microsoft Academic Search

    Li Da Xu

    2011-01-01

    As quality requirements play a crucial role in supply chain management (SCM), enterprises require appropriate information architecture to address evolving supply chain needs. Information architecture for supply chain quality management has drawn much attention from the research community and the industry in recent years. Recent research explores the role of service-oriented architecture (SOA), RFID, agent, workflow management, and the Internet

  17. A cost/benefit model for insertion of technological innovation into a total quality management program

    E-print Network

    Ratliff, William L

    1997-01-01

    This study provides economic justification for insertion of technological innovation into a total quality management (TQM) program in a remanufacturing environment. One of the core principles of TQM is continuous improvement. A preferred metric...

  18. In search of quality: the quality management experience in Singapore

    Microsoft Academic Search

    Josephine Yong; Adrian Wilkinson

    2001-01-01

    The total quality management (TQM) literature has largely been based on experience in Japan, the USA and the UK, however, other countries especially those in South-east Asia remain under-researched. In this paper we consider the experience of the quality management (QM) movement in Singapore. With the trend towards globalisation, it is inevitable that Singapore companies will increasingly have to compete

  19. Quality Management and Public Library Services.

    ERIC Educational Resources Information Center

    Usherwood, Bob

    There are many different approaches to the concept of "quality," which focus on both "what" defines the quality of a service and "who" defines quality. A study funded by the British Library (England) sought to define an approach to quality appropriate for the delivery and effective management of public library services. The study was concerned…

  20. Internet based Construction PROJECT Quality Management System

    Microsoft Academic Search

    S Thomas Ng; R Martin Skitmore

    Quality management (QM) systems have been developed and used by many in the construction industry to ensure right things are done and things are done right the first time. However, current quality systems are designed to monitor and control the \\

  1. Principles of School Business Management. Second Edition.

    ERIC Educational Resources Information Center

    Wood, R. Craig; And Others

    The contemporary school business administrator must be knowledgeable in a wide variety of areas. This book was designed to serve as a basic reference for practicing school business administrators as well as a text for graduate courses in school business administration. It offers a comprehensive overview of school business management. Chapters 1-3…

  2. Principles for Designing Pragmatic Knowledge Management Systems

    ERIC Educational Resources Information Center

    Cavaleri, Steven A.

    2004-01-01

    Knowledge management continues to evolve as a discipline, yet even basic features that define a discipline have to be established. Developing a shared understanding of core concepts, such as the meaning of "knowledge", has been elusive in this field. In the absence of reaching a universal definition, surrogates for knowledge are adopted because of…

  3. The Principles of Marketing and Relationship Management.

    ERIC Educational Resources Information Center

    Soules, Aline

    2001-01-01

    Discusses the concepts of marketing and relationship management as they apply to libraries. Topics include perceptions of the profession; environments that libraries operate in; connecting content and users through access and services; and the need for reliable and consistent collection of effective data. (Author/LRW)

  4. Business Principles and Management. Curriculum Guidelines.

    ERIC Educational Resources Information Center

    Clemson Univ., SC. Vocational Education Media Center.

    This senior high school curriculum guide offers a general overview of the American business system and a study of various forms of business ownership, internal organization and management functions of business, and the financing of business. Ten areas are explored in the course: (1) capitalism; (2) money, credit, and banking; (3) government and…

  5. Quality function deployment: total quality management for new product design

    Microsoft Academic Search

    Archie Lockamy; Anil Khurana

    1995-01-01

    For firms to compete successfully on quality, the total quality management (TQM) philosophy must be integrated into all aspects of the organization. Quality function deployment (QFD) provides a systematic process for integrating TQM into new product development activities. QFD combines various design engineering and managerial tools to create a customer-oriented approach to developing new products. QFD provides a means for

  6. [Quality management between science and competition].

    PubMed

    Selbmann, H K

    1994-01-01

    The call for an increase in quality assurance becomes louder and louder. However, it is almost always understood as a more intensive monitoring of quality. The ideas of total quality management described in the ISO norms 9000-9004 gain ground only slowly. By defining quality indicators and developing practical guidelines or appropriate methods of quality management, science could provide the basis. Information processing can make essential contributions such as the profiles of the German perinatal surveys or the Swiss gynecological-obstetrical quality statistics developed by Hochuli et al., but the only way to a widely applied total quality management is quality-assuring activities and quality becoming factors of competition themselves. PMID:7987080

  7. Guiding principles and checklist for population-based quality metrics.

    PubMed

    Krishnan, Mahesh; Brunelli, Steven M; Maddux, Franklin W; Parker, Thomas F; Johnson, Douglas; Nissenson, Allen R; Collins, Allan; Lacson, Eduardo

    2014-06-01

    The Centers for Medicare and Medicaid Services oversees the ESRD Quality Incentive Program to ensure that the highest quality of health care is provided by outpatient dialysis facilities that treat patients with ESRD. To that end, Centers for Medicare and Medicaid Services uses clinical performance measures to evaluate quality of care under a pay-for-performance or value-based purchasing model. Now more than ever, the ESRD therapeutic area serves as the vanguard of health care delivery. By translating medical evidence into clinical performance measures, the ESRD Prospective Payment System became the first disease-specific sector using the pay-for-performance model. A major challenge for the creation and implementation of clinical performance measures is the adjustments that are necessary to transition from taking care of individual patients to managing the care of patient populations. The National Quality Forum and others have developed effective and appropriate population-based clinical performance measures quality metrics that can be aggregated at the physician, hospital, dialysis facility, nursing home, or surgery center level. Clinical performance measures considered for endorsement by the National Quality Forum are evaluated using five key criteria: evidence, performance gap, and priority (impact); reliability; validity; feasibility; and usability and use. We have developed a checklist of special considerations for clinical performance measure development according to these National Quality Forum criteria. Although the checklist is focused on ESRD, it could also have broad application to chronic disease states, where health care delivery organizations seek to enhance quality, safety, and efficiency of their services. Clinical performance measures are likely to become the norm for tracking performance for health care insurers. Thus, it is critical that the methodologies used to develop such metrics serve the payer and the provider and most importantly, reflect what represents the best care to improve patient outcomes. PMID:24558050

  8. Implementation Principles of File Management System for Omega Parallel DBMS

    Microsoft Academic Search

    Mikhail L. Zymbler; Leonid B. Sokolinsky

    2000-01-01

    The paper describes development principles and the program structure of the Omega File Management System (OFMS) for the Omega parallel DBMS engine. The paper gives requirements for OFMS and the description of its general structure and components. The paper gives some effective protocol for interaction with the Disk Subsystem Unit and describes architecture of the Disk Subsystem Emulator. The paper

  9. [The application of total quality management (TQM) in quality management of radiation therapy].

    PubMed

    Jiang, Rui-yao; Fu, Shen; Li, Bin

    2009-03-01

    The strategies and methods of the total quality management (TQM) need to applied in quality management of radiation therapy. We should improve the level of quality control and quality assurance in radiation therapy. By establishing quality control system in radiation therapy, standardization of radiation therapy workflow, strengthening quality control of devices and physical technique and paying attention to safety protection and staff training. PMID:19565799

  10. Implementing Total Quality Management in Construction Firms

    Microsoft Academic Search

    Low Sui Pheng; Jasmine Ann Teo

    2004-01-01

    As building projects get larger and more complex, clients are also increasingly demanding higher standards for their delivery. Total quality management ~TQM! has been recognized as a successful management philosophy in the manufacturing and service indus- tries. TQM can likewise be embraced in the construction industry to help raise quality and productivity. Two case studies of construction companies showed how

  11. Critical Success Factors of Supplier Quality Management

    Microsoft Academic Search

    I-Ki Yeung; Kwai-Sang Chin

    2004-01-01

    Supplier quality management (SQM) is considered as a proactive approach in the buyers’ perspective to seek for continuous supply quality improvement and collaborative ongoing alliance between buyers and suppliers. Therefore, it is important for the buyers to understand their circumstances for managing their suppliers, and thereby to search for an improved way to rectify managerial deficiencies, if any. This paper

  12. Integrated Management Systems – Quality, Environment and Safety

    Microsoft Academic Search

    Hasan Akpolat; Jichao Xu

    2002-01-01

    The implementation of management systems such as the quality, environmental and occupational health and safety management systems to the national and\\/or international standards I 9000, ISO 14000 and AS\\/NZS 4801 has been well researched and studied in the past. However, since the release of the completely revised quality system standard ISO 9001 in December 2000, there has been only few

  13. Application of Total Quality Management in Education

    ERIC Educational Resources Information Center

    Farooq, M. S.; Akhtar, M. S.; Ullah, S. Zia; Memon, R. A.

    2007-01-01

    The purpose of the paper is to analyzing thoughts of the modern management paradigm "Total Quality Management" (TQM), and its application in the field of education. The basic theme of TQM is participatory approach to address the question(s) of quality in business aswell as in the field of education. Reviewing fresh literature from the internet …

  14. Quality-Centered/Team-Focused Management.

    ERIC Educational Resources Information Center

    Hodge-Williams, John; Wynn, Joy F. Spratley; Godsey, Cheryl Mason

    With the nationwide implementation of managed care and the eroding financial base for children's services, social service agencies need new organizational systems to survive. This handbook provides an overview of one new system, Total Quality Management (TQM), as it relates to the child welfare field. The book's chapters are: (1) "Total Quality

  15. Developing global supply chain quality management systems

    Microsoft Academic Search

    Chu-hua Kuei; Christian N. Madu; Chinho Lin

    2011-01-01

    This paper presents a global supply chain quality management (SCQM) framework as an extension of the traditional supply chain operations and quality management. Three distinct groups of variables are adopted in this study to illustrate the conceptual framework: a hierarchy of design variables, a hierarchy of system variables, and a hierarchy of problem solving methods. The aim of this theoretical

  16. Managing the quality of health care.

    PubMed

    Larson, James S; Muller, Andreas

    2002-01-01

    This article reviews quality of health care initiatives beginning with the quality assessment/quality assurance movement of the 1970s. Conceptually, modern quality of care management is rooted in the intellectual work of Avedis Donabedian who defined quality of care as a combination of structure, process, and outcome. Donabedian's model is presented and some limitations are pointed out. In the late 1980s and 1990s. the health care industry adopted total quality management (TQM). More recently, the pursuit of health care quality has led to substantial performance measurement initiatives such as ORYX by the Joint Commission on Accreditation of Healthcare Organizations and MEDIS by the National Commission of Quality Assurance. The importance of CONQUEST, a freely available performance measurement database developed at the Harvard School of Public Health, is noted and discussed. The article concludes with a list of challenges facing public and private parties interests in health care quality improvement. PMID:15188996

  17. General principles for integrating geoheritage conservation in protected area management

    NASA Astrophysics Data System (ADS)

    Gordon, John E.; Crofts, Roger

    2015-04-01

    Development of more integrated approaches to the management of protected areas requires not only the protection of geosites, but also the effective application of geoconservation principles that apply more widely to the sustainable management of natural systems. Key guiding principles include: working with natural processes; managing natural systems and processes in a spatially integrated manner; accepting the inevitability of natural change; considering the responses of geomorphological processes to the effects of global climate change; recognising the sensitivity of natural systems and managing them within the limits of their capacity to absorb change; basing conservation management of active systems on a sound understanding of the underlying physical processes; making provision for managing visitors at sensitive sites; and acknowledging the interdependency of geodiversity and biodiversity management. As well as recognising the value of geoheritage in its own right, a more integrated approach to conservation across the full range of IUCN Protected Area Management Categories would benefit both biodiversity and geodiversity, through application of the concept of 'conserving nature's stage' and adopting an ecosystem approach.

  18. A total quality management methodology for universities

    Microsoft Academic Search

    Jose Carlos Flores-Molina

    2011-01-01

    This research document is motivated by the need for a systemic, efficient quality improvement methodology at universities. There exists no methodology designed for a total quality management (TQM) program in a university. The main objective of this study is to develop a TQM Methodology that enables a university to efficiently develop an integral total quality improvement (TQM) Plan. ^ Current

  19. Water quality management plan for Cherokee Reservoir

    SciTech Connect

    Not Available

    1984-01-01

    The management plan provides an assessment of Cherokee Reservoir's current water quality, identifies those factors which affect reservoir water quality, and develops recommendations aimed at restoring or maintaining water quality at levels sufficient to support diverse beneficial uses. 20 references, 8 figures, 15 tables. (ACR)

  20. Evaluating Quality Management in University Departments

    ERIC Educational Resources Information Center

    Becket, Nina; Brookes, Maureen

    2006-01-01

    Purpose: Despite the abundance of research on quality management there is no universal consensus on how best to measure quality in higher education. This paper undertakes a critical evaluation of the different methods used to assess the quality of provision in higher education departments in the UK. Design/methodology/approach: Drawing on relevant…

  1. PRODUCT MODEL BASED QUALITY MANAGEMENT SYSTEM

    Microsoft Academic Search

    Danijel Rebolj; Igor Pöunder

    1998-01-01

    The idea of our research project was to build an integrated computer-aided quality management system of building projects. Making use of expert knowledge, we are building an information system, which will supervise, in each phase of a building project, the fulfillment of the required conditions for undisturbed and quality project continuation. The kernel of the quality control system is based

  2. Research into Quality Management and Social Responsibility

    Microsoft Academic Search

    Juan José Tarí

    2011-01-01

    This article presents a systematic literature review on quality management and social responsibility (focusing on ethical\\u000a and social issues). It uses the literature review to identify the parallels between quality management and social responsibility,\\u000a the extent to which qualitative, quantitative and mixed methods are used, the countries that have contributed most to this\\u000a area, and how the most common quality

  3. User Information for the NARSTO Quality Management Documents

    E-print Network

    to Cite NARSTO's On-line Quality Management Documents. NARSTO Quality Systems Management Plan (ORNL's Quality Systems Management Plan, Quality Planning Handbook, and Data Management HandbookUser Information for the NARSTO Quality Management Documents Do You Have the Most Recent Version

  4. Quality management practices and quality results: a comparison of manufacturing and service sectors in Taiwan

    Microsoft Academic Search

    Luis E. Solis; Subba Rao; T. S. Raghu-Nathan; Cho-Young Chen; Shih-Chun Pan

    1998-01-01

    In this paper we compare the quality management practices and quality results between Taiwanese manufacturing and service companies, based on a survey of 131 manufacturing and 109 service companies. The results presented here are focused on eight critical factors of quality management - quality leadership, strategic quality planning, quality information and analysis, human resources management, quality assurance, supplier quality, customer

  5. Self-Evaluation Instrument: Awards Program for Indoor Air Quality Management in Schools.

    ERIC Educational Resources Information Center

    Maryland State Dept. of Education, Baltimore.

    This self-evaluation instrument is used to nominate and evaluate schools for the Indoor Air Quality Management in Schools award. The evaluation contains three categories: Communications/Training; Design; and Operations/Maintenance. Each principle is detailed along with the required criteria used to meet that principle. Communications/Training…

  6. Total Quality Management, the Learning Organisation and Post-Compulsory Education.

    ERIC Educational Resources Information Center

    Holloway, David G.

    1994-01-01

    Reviews application of total quality management (TQM) principles to higher education and the relationship of learning organizations and TQM; compares TQM principles to other organizational behavior concepts. Concludes that TQM treats organizational change in educational institutions as unproblematic, ignoring issues of power, authority, resistance…

  7. Quality Management in U.S. High Schools: Evidence from the Field.

    ERIC Educational Resources Information Center

    Detert, James R.; Bauerly Kopel, Michelle E.; Mauriel, John J.; Jenni, Roger W.

    2000-01-01

    Reports on a longitudinal study examining implementation of a Quality Management reform based on Deming's seven principles. Interview and survey data from a national sample of purposefully chosen high schools show limited results as to teachers' effective use and institutionalization of TQM principles. The principal's role is critical. (Contains…

  8. From Quality Management To Organization Excellence: \\

    Microsoft Academic Search

    Kevin J. Foley

    There is now a ground swell in both business and research communities to reject quality management as a management methodology, declare it to be yet another in the long line of management fads, and seek a substitute methodology. That substitute seems to be organization or business excellence. This paper argues that business excellence, whilst more obviously the business aim, (indeed

  9. CERTIFICATE OF REGISTRATION Quality Management Systems

    E-print Network

    Rodriguez, Carlos

    CERTIFICATE OF REGISTRATION Quality Management Systems INDIAN AGRICULTURAL STATISTICS RESEARCH Certifications Limited Certifies that the Management System of the above mentioned Company has been assessed and meets the requirements established by the following rules: ISO 9001 :2008 The Management System Includes

  10. RISK-BASED MANAGEMENT PRINCIPLES FOR EVALUATING SEDIMENT MANAGEMENT OPTIONS

    Microsoft Academic Search

    R. E. Keenan; P. D. Anderson; W. R. Alsop; J. H. Samuelian

    1999-01-01

    EXECUTIVE SUMMARY This paper presents a tiered approach to risk assessment and risk management as an appropriate and efficient process for addressing human and ecological health concerns surrounding sediment contamination. Risk management input is critical to framing risk assessment issues and defining the types of risks that must be evaluated and solicited early in the assessment process. In particular, the

  11. Total Quality Management in Services : Part 2: Service Quality

    Microsoft Academic Search

    John A. Dotchin; John S. Oakland

    1994-01-01

    Although quality improvement is being sought, and total quality management is being applied in the service sector, the majority of applications which have been described are in environments similar to manufacturing in some important respects. Some of the cases are, nevertheless, concerned with issues such as: seeking to achieve better service by programmes to shape employee behaviour, encouraging attention to

  12. How International Quality Assurance Audits Can Contribute to Quality Management

    Microsoft Academic Search

    Sheila Nell Linder-Ciccolunghi

    1994-01-01

    Today's harried pharmaceutical managers are trying to meet ever increasing government requirements and market demands. Simultaneously, they are pressed to decrease staff resources, costs, and time to market. “Quality” is often trumpeted as the magic solution but how can this be accomplished? If an international clinical quality assurance group has developed a mixed palette of individual audits (clinical trial center,

  13. Technology usage, quality management system, and service quality in Thailand

    Microsoft Academic Search

    Nilubon Sivabrovornvatana; Sununta Siengthai; Donyaprueth Krairit; Himangshu Paul

    2005-01-01

    Purpose – This article aims to explore the relationship between technology and quality management for enhancing Thai hospital service quality. Design\\/methodology\\/approach – The paper presents the findings of an exploratory study that investigates service quality from the customer and service provider perception. In-depth interviews were conducted with respondents in Thai hospitals. The interviews explored service-related factors that patients and service

  14. 40 CFR 35.2023 - Water quality management planning.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ...false Water quality management planning. 35.2023...ASSISTANCE Grants for Construction of Treatment Works...2023 Water quality management planning. (a...carry out water quality management planning including...alternatives to such construction, and...

  15. 15 CFR 995.25 - Quality management system.

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ...2011-01-01 2011-01-01 false Quality management system. 995.25 Section 995.25 Commerce...of NOAA ENC Products § 995.25 Quality management system. (a) Quality management system for CEVADs . (1) CEVAD shall...

  16. Wie beantrage ich das Zertifikat ,,Quality System Manager Junior"

    E-print Network

    Berlin,Technische Universität

    Wie beantrage ich das Zertifikat ,,Quality System Manager Junior" und was kostet es Jochem DGQ Quality System Manager - Junior - Die Zusatzqualifikation für Studierende der Technischen Universität Berlin #12;Was ist der Quality Systems Manager - Junior -? Die Bedeutung des Qualitätsmanagements

  17. 15 CFR 995.25 - Quality management system.

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ...2014-01-01 2014-01-01 false Quality management system. 995.25 Section 995.25 Commerce...of NOAA ENC Products § 995.25 Quality management system. (a) Quality management system for CEVADs . (1) CEVAD shall...

  18. 15 CFR 995.25 - Quality management system.

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ...2012-01-01 2012-01-01 false Quality management system. 995.25 Section 995.25 Commerce...of NOAA ENC Products § 995.25 Quality management system. (a) Quality management system for CEVADs . (1) CEVAD shall...

  19. 15 CFR 995.25 - Quality management system.

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ...2013-01-01 2013-01-01 false Quality management system. 995.25 Section 995.25 Commerce...of NOAA ENC Products § 995.25 Quality management system. (a) Quality management system for CEVADs . (1) CEVAD shall...

  20. 15 CFR 995.25 - Quality management system.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ...2010-01-01 2010-01-01 false Quality management system. 995.25 Section 995.25 Commerce...of NOAA ENC Products § 995.25 Quality management system. (a) Quality management system for CEVADs . (1) CEVAD shall...

  1. Applying total quality management techniques to improve software development.

    PubMed

    Mezher, T; Assem Abdul Malak, M; el-Medawar, H

    1998-01-01

    Total Quality Management (TQM) is a new management philosophy and a set of guiding principles that represent the basis of a continuously improving organization. This paper sheds light on the application of TQM concepts for software development. A fieldwork study was conducted on a Lebanese software development firm and its customers to determine the major problems affecting the organization's operation and to assess the level of adoption of TQM concepts. Detailed questionnaires were prepared and handed out to the firm's managers, programmers, and customers. The results of the study indicate many deficiencies in applying TQM concepts, especially in the areas of planning, defining customer requirements, teamwork, relationship with suppliers, and adopting standards and performance measures. One of the major consequences of these deficiencies is considerably increased programming errors and delays in delivery. Recommendations on achieving quality are discussed. PMID:10589453

  2. Do competition and managed care improve quality?

    PubMed

    Sari, Nazmi

    2002-10-01

    In recent years, the US health care industry has experienced a rapid growth of managed care, formation of networks, and an integration of hospitals. This paper provides new insights about the quality consequences of this dynamic in US hospital markets. I empirically investigate the impact of managed care and hospital competition on quality using in-hospital complications as quality measures. I use random and fixed effects, and instrumental variable fixed effect models using hospital panel data from up to 16 states in the 1992-1997 period. The paper has two important findings: First, higher managed care penetration increases the quality, when inappropriate utilization, wound infections and adverse/iatrogenic complications are used as quality indicators. For other complication categories, coefficient estimates are statistically insignificant. These findings do not support the straightforward view that increases in managed care penetration are associated with decreases in quality. Second, both higher hospital market share and market concentration are associated with lower quality of care. Hospital mergers have undesirable quality consequences. Appropriate antitrust policies towards mergers should consider not only price and cost but also quality impacts. PMID:12369060

  3. The role of quality managers in contemporary organisations

    Microsoft Academic Search

    Mattias Elg; Ida Gremyr; Andreas Hellström; Lars Witell

    2011-01-01

    A key question for firms nowadays is how to organise work with quality management. This naturally includes the role of the quality managers and it appears as if the profession of quality managers is at a crossroads. Alternatives are that the role of a quality manager broadens to include quality at a strategic level in the firm and that Six

  4. Establishment of a Quality-Management System for Service Industries

    Microsoft Academic Search

    Ching-Chow Yang

    2006-01-01

    Excellent service quality generates a competitive advantage for service organizations, but firms must implement a comprehensive system of quality management if they are to develop effective and reliable service quality. In contrast to manufacturing industries, most service industries lack a well-managed and comprehensive system of quality management. The present study develops a holistic quality-management system for service organizations – based

  5. Agricultural Management, Water Quality and Phosphorus

    E-print Network

    #12;In the beginning Agriculture and water quality Targeted watershed P management Linking ecosystem area #12;#12;Conservation tillage #12;Maumee River watershed Sandusky River watershed MICHIGAN Lake

  6. The NCC project: A quality management perspective

    NASA Technical Reports Server (NTRS)

    Lee, Raymond H.

    1993-01-01

    The Network Control Center (NCC) Project introduced the concept of total quality management (TQM) in mid-1990. The CSC project team established a program which focused on continuous process improvement in software development methodology and consistent deliveries of high quality software products for the NCC. The vision of the TQM program was to produce error free software. Specific goals were established to allow continuing assessment of the progress toward meeting the overall quality objectives. The total quality environment, now a part of the NCC Project culture, has become the foundation for continuous process improvement and has resulted in the consistent delivery of quality software products over the last three years.

  7. The NCC project: A quality management perspective

    NASA Astrophysics Data System (ADS)

    Lee, Raymond H.

    1993-11-01

    The Network Control Center (NCC) Project introduced the concept of total quality management (TQM) in mid-1990. The CSC project team established a program which focused on continuous process improvement in software development methodology and consistent deliveries of high quality software products for the NCC. The vision of the TQM program was to produce error free software. Specific goals were established to allow continuing assessment of the progress toward meeting the overall quality objectives. The total quality environment, now a part of the NCC Project culture, has become the foundation for continuous process improvement and has resulted in the consistent delivery of quality software products over the last three years.

  8. Total quality management in SMEs

    Microsoft Academic Search

    A. Ghobadian; D. N. Gallear

    1996-01-01

    Small and medium size enterprises (SMEs) are the life blood of modern economies. That they should remain competitive and produce high quality outputs is of importance not only at the macro level but also to larger organizations, because SMEs are often suppliers of goods and services to larger organizations and lack of product quality would adversely affect the competitive ability

  9. Managing quality in hospital practice

    Microsoft Academic Search

    NORMAN S. WEINBERG; WILLIAM B. STASON

    1998-01-01

    Background. While routine clinical decision-making has a substantial effect on quality, most practising physicians do not routinely examine their outcomes. Objectives. To set up a practical process for identifying problems in hospital practices of primary care physicians, examine their causes, and develop a quality improvement process that intimately involves practising physicians in problem-solving. Design. All hospital admissions to the Primary

  10. The benefits of total quality management

    Microsoft Academic Search

    H. P. A. Geraedts; R. Montenarie; P. P van Rijk

    2001-01-01

    In this article, we will review the implementation of the ISO 9000 quality system in the Department of Nuclear Medicine. We will also discuss the benefits of working with the ISO 9000 standards and explain why we have shifted our focus from ISO 9000 towards the EFQM model. After an introduction concerning Total Quality Management and the EFQM model, we

  11. Managing value and quality in design

    Microsoft Academic Search

    Derek S. Thomson; Simon A. Austin; Hannah Devine-Wright; Grant R. Mills

    2003-01-01

    The role of stakeholders in defining project values influences product quality expectations as well as designers expectations in meeting these goals. Ultimately, these determine the functional, physical and symbolic product characteristics that are necessary to achieve customer satisfaction. The issues of value and quality are compared within the context of design management, including their theoretical and philosophical underpinnings as well

  12. Quality Assurance -Data Management Data Validation

    E-print Network

    Tipple, Brett

    Quality Assurance - Data Management Data Validation SIRFER makes extensive use of a LIMS system to the analyst of abnormalities. The LIMS database provides statistics on laboratory reference materials (long and is responsible for the initial examination of the IRMS data. The analyst assesses the quality of the work based

  13. Portuguese Food Composition Database Quality Management System

    Microsoft Academic Search

    L M Oliveira; I P Castanheira; M A Dantas; A A Porto; M A Calhau

    2010-01-01

    Background:The harmonisation of food composition databases (FCDB) has been a recognised need among users, producers and stakeholders of food composition data (FCD). To reach harmonisation of FCDBs among the national compiler partners, the European Food Information Resource (EuroFIR) Network of Excellence set up a series of guidelines and quality requirements, together with recommendations to implement quality management systems (QMS) in

  14. QUALITY MANAGEMENT IN DISTRIBUTED SOFTWARE DEVELOPMENT

    Microsoft Academic Search

    Jörg Gilberg; Holger Grabow

    The field of software quality management has been subject to extensive studies. This is due to the fact that software is getting more and more important in every situation of life. However, in consequence of disparate requisites according to the respective development setting, as well as product attributes and - finally - diverging understandings of quality itself, there is no

  15. Quality or Control? Management in Higher Education

    ERIC Educational Resources Information Center

    Milliken, John; Colohan, Gerry

    2004-01-01

    Over the past fifteen years the rationale, organisational infrastructure and delivery of social policy in Britain have undergone radical transformation. Whereas efficiency was the key word of the 1980s, quality was the touchstone of the 1990s and quality control with accountability has become the management philosophy of the new millennium.…

  16. The role of the reward system for a total quality management based strategy

    Microsoft Academic Search

    Richard S. Allen; Ralph H. Kilmann

    2001-01-01

    This study examines the impact of reward practices on the relationship between an organizational strategy based on the principles of total quality management (TQM) and perceptions of firm performance. Major findings include: higher levels of firm performance were significantly correlated with greater use of TQM practices, but not with greater use of quality rhetoric in either formal strategic documents or

  17. Using a Total Quality Management Approach in the Teaching of English Composition.

    ERIC Educational Resources Information Center

    Regel, Pat

    By applying the principles of total quality management (TQM), freshman composition can be taught in a way that focuses on the customer (the student), engenders a willingness for continuous improvement, builds quality into the process of writing, empowers the student to become responsible for his/her work, and allows students to make the necessary…

  18. A Total Quality Management Methodology for Universities

    Microsoft Academic Search

    Jose C Flores-Molina

    2011-01-01

    This research document is motivated by the need for a systemic, efficient quality improvement methodology at universities. There exists no methodology designed for a total quality management (TQM) program in a university. The main objective of this study is to develop a TQM Methodology that enables a university to efficiently develop an integral total quality improvement (TQM) Plan.\\u000aCurrent research

  19. Measuring effectiveness of food quality management

    Microsoft Academic Search

    Spiegel van der M

    2004-01-01

    Keywords: effectiveness, food quality management, instrument, quality performance, contextual factors, agri-food production, conceptual model, performance measurement indicators, identification, validation, assessment, quality assurance systems, QA systems, HACCP, Hygiene code, ISO, BRC, GMP, bakery sector.<\\/o:p><\\/span>

    «

  20. 7
  21. 8
  22. 9
  23. 10
  24. 11
  25. »
  1. Managing Service Quality with the Balanced Scorecard.

    ERIC Educational Resources Information Center

    Poll, Roswitha

    In order to evaluate and utilize library data for the management process, a German project, sponsored by the German Research Council, uses the Balanced Scorecard as the concept for integrated quality management. Performance indicators across the following four perspectives are combined to produce a balanced evaluation of the library: (1) users,…

  2. Total Quality Management. ERIC Digest, Number 73.

    ERIC Educational Resources Information Center

    Weaver, Tyler

    The Japanese success story has made W. Edwards Deming's Total Quality Management (TQM) theory increasingly popular among American managers, from car manufacturers to educational leaders. TQM is based on two tenets: the primacy of customer satisfaction and the necessity of tapping nontraditional sources (especially employee ideas) to institute…

  3. MANAGING INDOOR AIR QUALITY IN THE USA

    EPA Science Inventory

    The paper gives an overview of managing indoor air quality (IAQ) in the U.S. In contrast to outdoor air, which is regulated through various federal and state statutes, there is no unified and comprehensive governmental regulation of IAQ. Therefore, IAQ is managed through variou...

  4. Revitalizing Space Operations through Total Quality Management

    NASA Technical Reports Server (NTRS)

    Baylis, William T.

    1995-01-01

    The purpose of this paper is to show the reader what total quality management (TQM) is and how to apply TQM in the space systems and management arena. TQM is easily understood, can be implemented in any type of business organization, and works.

  5. Quality soil management or soil quality management : performance versus semantics

    Microsoft Academic Search

    R. E Sojka; D. R Upchurch; N. E Borlaug

    2003-01-01

    In the past 200 years, soil science has used reductionist research to develop agricultural technologies that have unlocked the hidden potential of earth's natural systems to feed, clothe, and provide raw materials to the human population of over six billion. The soil quality paradigm seeks to change that scientific approach, the nomenclature of soil science, and institutional priorities for soil

  6. The Quality Improvement Management Approach as Implemented in a Middle School.

    ERIC Educational Resources Information Center

    Bayless, David L.; And Others

    1992-01-01

    The Total Quality Management Theory of W. E. Deming can be adapted within an educational organization to build structures that support educators' beliefs. A case study of the implementation of Deming principles at the LeRoy Martin Middle School in Raleigh (North Carolina) illustrates the effectiveness of this management approach. (SLD)

  7. Sound software engineering principles: How to follow them when budgets, schedules, or managers don't permit

    SciTech Connect

    Van Siclen, V.S.

    1988-01-01

    In the real world of software development it is often impossible to follow a full-fledged development program based on sound software engineering principles, due to budget, schedule, or even management constraints. Yet how can you you provide a high quality product with sufficient documentation without following such a program. This paper describes some of the problems encountered when software engineering principles are not followed, then briefly reviews those principles, and finally suggests some very effective techniques to use when you cannot follow a formal development plan. 4 refs.

  8. A systems research on quality management under the MBNQA framework

    Microsoft Academic Search

    Hongyi Sun

    2011-01-01

    Most previous research in the quality management field investigates whether quality management practices contribute directly to business results. This paper reports the results of structural analysis of the systematic relationships among quality management practices and business performance. The study's aim is to determine whether companies have reached the requisite level of synthesis, alignment, and integration in quality management suggested by

  9. Quality Management Dimensions, Contextual Factors and Performance: An Empirical Investigation

    Microsoft Academic Search

    Bishnu Sharma

    2006-01-01

    In an assessment of the status of quality management dimensions in Queensland businesses, this study has used Powell's (1995) framework of quality management. A mail survey approach was used to collect the information on various dimensions of quality management considered in this study. The results suggest that implementation of quality management practices in Queensland businesses has begun but not much

  10. A quality management model based on the “deep quality concept”

    Microsoft Academic Search

    Alira Srdoc; Alojzij Sluga; Ivan Bratko

    2005-01-01

    Purpose – According to many authors, differences in firm performances are increasingly attributed to tacit knowledge that cannot easily be transmitted or imitated. On the other hand, current quality management models knowledge typically relates only to people. Situations, in which knowledge that is related to people is not available, sufficient, reliable or lucrative for application, are not considered. This paper

  11. Quality Risk Management. Modernising the Architecture of Quality Assurance

    ERIC Educational Resources Information Center

    Raban, Colin; Turner, Liz

    2006-01-01

    Although the world is changing, quality management remains an area of relative calm. Many institutions continue to use elaborated versions of a model that is developed by the Council of Academic Awards and conceived at a time when higher education was not so exposed to market forces, when the policy and regulatory environment was relatively…

  12. Quality management practices in Malaysia: Perceived advancement in quality management and business performance

    Microsoft Academic Search

    Ng Kim-Soon; Mohamad Jantan

    2010-01-01

    Quality management is an important aspect that needs to exert conscious and sustainable efforts to continuously improve all facets of business for a firm to survive and prosper. While a substantial body of literature has been developed linking quality management system to business performance, there is a dearth of evidence comparing the soft and hard factors and its impact on

  13. Developing Quality Managers and Quality Management: The Challenge to Leadership in Library Organizations.

    ERIC Educational Resources Information Center

    Orenstein, David

    1999-01-01

    Considers the use of Total Quality Management (TQM) tools by library managers to develop quality relationships between staff and customers. Topics include building a shared vision, putting the needs of customers before organizational politics, cooperation between levels of employees, communication, teamwork, trust, redesigning processes and…

  14. Project Hanford management contract quality improvement project management plan

    SciTech Connect

    ADAMS, D.E.

    1999-03-25

    On July 13, 1998, the U.S. Department of Energy, Richland Operations Office (DOE-RL) Manager transmitted a letter to Fluor Daniel Hanford, Inc. (FDH) describing several DOE-RL identified failed opportunities for FDH to improve the Quality Assurance (QA) Program and its implementation. In addition, DOE-RL identified specific Quality Program performance deficiencies. FDH was requested to establish a periodic reporting mechanism for the corrective action program. In a July 17, 1998 response to DOE-RL, FDH agreed with the DOE concerns and committed to perform a comprehensive review of the Project Hanford Management Contract (PHMC) QA Program during July and August, 1998. As a result, the Project Hanford Management Contract Quality Improvement Plan (QIP) (FDH-3508) was issued on October 21, 1998. The plan identified corrective actions based upon the results of an in-depth Quality Program Assessment. Immediately following the scheduled October 22, 1998, DOE Office of Enforcement and Investigation (EH-10) Enforcement Conference, FDH initiated efforts to effectively implement the QIP corrective actions. A Quality Improvement Project (QI Project) leadership team was assembled to prepare a Project Management Plan for this project. The management plan was specifically designed to engage a core team and the support of representatives from FDH and the major subcontractors (MSCs) to implement the QIP initiatives; identify, correct, and provide feedback as to the root cause for deficiency; and close out the corrective actions. The QI Project will manage and communicate progress of the process.

  15. Effectiveness research of quality management system on verification risk

    Microsoft Academic Search

    Jianxin Huang; Yaqin Bian

    2011-01-01

    This paper uses risk management theory considering that the effectiveness of the quality management system can be reflected by the effectiveness of quality management system. To improve the effectiveness of quality management system certification, the most important thing is to improve the effectiveness of verification of certification organization as well as to enhance the management of verification risk. Verification risk

  16. Innovation of Design Quality Management Based on Project Life Cycle

    Microsoft Academic Search

    Luo Yan; Mao Peng; Chen Qun

    2009-01-01

    The improvement of design quality is an important issue in project quality management. In this paper, the project life cycle theory is first introduced in design quality management to expand the connotation of design quality. Through questionnaire and expert interview, the design quality indicators based on project life cycle are concluded, which are used in establishing the design quality matrix

  17. The long-term management of nuclear emergencies: the principles.

    PubMed

    Baverstock, Keith; Cherp, Aleg; Gray, Patrick

    2004-01-01

    The long-term impact of the Chernobyl accident on the most affected populations in Belarus, Ukraine and the Russian Federation is still evident in terms of a continuing elevated level of thyroid cancer, prominent psychosocial effects, a depressed economy and a low level of well being. Some of these impacts are directly and primarily attributable to exposure to ionising radiation, while others have more complex origins and have evolved over the period since the accident. It is argued that although these latter impacts were largely unpredictable at the time of the accident, they could have been minimised had an appropriate management plan been in force. The principles underlying such a management plan for use in future accidents are enumerated. An essential component in further developing such a plan would be a thorough review of the experience of the Chernobyl accident in order to 'learn the lessons' that accident holds. PMID:15238648

  18. Fuzzy Measurement in Quality Management Systems

    Microsoft Academic Search

    George T. S. Ho; Henry C. W. Lau; Nick S. H. Chung; W. H. Ip

    \\u000a The fluctuating and competitive economy today is affecting the production industry worldwide. Under the stress of various\\u000a forceful challenges, customer satisfaction and product loyalties form the necessary key for enterprises to survive or even\\u000a thrive in this decade. The concept of Quality Management System (QMS) offers a chance for enterprises to win customer satisfaction\\u000a by producing consistently high-quality products. With

  19. A Combined Incident and Quality Management Report

    Microsoft Academic Search

    Judith King Iversen

    1997-01-01

    Employee and patient-related incident reporting is important to both risk management and quality improvement disciplines and can be used concurrently to facilitate regulatory and accreditation-required data collection and analysis. A comprehensive home health-oriented incident and quality improvement follow-up report form corresponds to a customized electronic database with a menu of reports useful in monitoring, trending, and reporting the home health

  20. NASA total quality management 1990 accomplishments report

    NASA Technical Reports Server (NTRS)

    1991-01-01

    NASA's efforts in Total Quality Management are based on continuous improvement and serve as a foundation for NASA's present and future endeavors. Given here are numerous examples of quality strategies that have proven effective and efficient in a time when cost reduction is critical. These accomplishment benefit our Agency and help to achieve our primary goal, keeping American in the forefront of the aerospace industry.

  1. The benefits of total quality management.

    PubMed

    Geraedts, H P; Montenarie, R; van Rijk, P P

    2001-01-01

    In this article, we will review the implementation of the ISO 9000 quality system in the Department of Nuclear Medicine. We will also discuss the benefits of working with the ISO 9000 standards and explain why we have shifted our focus from ISO 9000 towards the EFQM model. After an introduction concerning Total Quality Management and the EFQM model, we will describe how we have used the EFQM model to date and how we intend to implement TQM in the future. PMID:11137800

  2. Hanford Sampling Quality Management Plan (HSQMP)

    SciTech Connect

    Hyatt, J.E.

    1995-06-01

    HSQMP establishes quality requirements in response to DOE Order 5700. 6C and to 10 Code of Federal Regulations 830.120. HSQMP is designed to meet the needs of Richland Operations Office for controlling the quality of services provided by sampling operations. It is issued through the Analytical Services Program of the Waste Programs Division. This document describes the Environmental Sampling and Analysis Program activities considered to represent the best management activities necessary to achieve a sampling program with adequate control.

  3. Integration of Knowledge Discovery techniques in the Quality Management model to achieve higher target quality

    Microsoft Academic Search

    F. Ansari Ch; Christian Sassenberg; Madjid Fathi; Ralf Montino

    2009-01-01

    Improving the quality of products is an important issue in the modern business world. Traditional approaches of Quality Management (QM) are not adequate to fulfil the demands on target quality of products. This study reveals that synergetic approaches based on the integration of Knowledge Management (KM) in Total Quality Management (TQM) have a direct impact on enhancing the quality of

  4. Extending Quality Management to Utility Costs 

    E-print Network

    Holmes, W. A.

    1994-01-01

    -04-30 Proceedings from the Sixteenth National Industrial Energy Technology Conference, Houston, TX, April 13-14, 1994 Management Infonnation Systems (MIS), Total Quality Management (TQM) Programs, increased accountability and responsibility, and small.... HOW TO PROCEED: I. Install a Utility Cost MIS 2. Add utility costs to existing TQM program. 3. Get out of the way. Specific Actions: 1. Quantify Energy Usage and Utility Costs by: ? Utility Meter. Electrical Demand .50 """" ..... p m ,SOl...

  5. Quality of care indicators for gout management

    Microsoft Academic Search

    Ted R. Mikuls; Catherine H. MacLean; Jason Olivieri; Fausto G. Patino; Jeroan J. Allison; John T. Farrar; Warren B. Bilker; Kenneth G. Saag

    2004-01-01

    OBJECTIVE: Despite the significant health impact of gout, there is no consensus on management standards. To guide physician practice, we sought to develop quality of care indicators for gout management.\\u000aMETHODS: A systematic literature review of gout therapy was performed using the Medline database. Two abstractors independently reviewed each of the articles for relevance and satisfaction of minimal inclusion criteria.

  6. Ethics, Diversity Management, and Financial Reporting Quality

    Microsoft Academic Search

    Réal Labelle; Rim Makni Gargouri; Claude Francoeur

    2010-01-01

    This article proposes and empirically tests a theoretical framework incorporating Reidenbach and Robin’s (J Bus Ethics 10(4):273–284,\\u000a 1991) conceptual model of corporate moral development. The framework is used to examine the relation between governance and business\\u000a ethics, as proxied by diversity management (DM), and financial reporting quality, as proxied by the magnitude of earnings\\u000a management (EM). The level of DM

  7. 77 FR 52277 - Approval of Air Quality Implementation Plans; California; South Coast Air Quality Management...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-08-29

    ...FRL-9721-3] Approval of Air Quality Implementation Plans; California; South Coast Air Quality Management District; Prevention of Significant...submitted for the South Coast Air Quality Management District (District)...

  8. CSP 587: Software Quality Management S. Kan, Software Quality engineering, Addison-Wesley.

    E-print Network

    Heller, Barbara

    CSP 587: Software Quality Management Texts S. Kan, Software Quality engineering, Addison-Wesley. Objectives Students will learn methods of software quality management. This will include exposure to software Program 4 hours Software Product vs. Software process Quality Assurance vs. Quality Control Quality

  9. INFORMATION QUALITY MANAGEMENT: REVIEW OF AN EVOLVING RESEARCH AREA

    Microsoft Academic Search

    Mary Levis; Markus Helfert

    The importance of quality is widely acknowledged throughout the world, not only for avoiding failure and reducing costs but also for gaining competitive advantage. This article reflects on two approaches of quality management that have gained popularity during the last decades: Total Quality Management (TQM) and Information Quality Management (IQM). The goal of this study is to illustrate the links

  10. A collaborative approach for managing project cost of poor quality

    Microsoft Academic Search

    Teemu Malmi; Pekka Järvinen; Paul Lillrank

    2004-01-01

    This paper presents a construct – a collaborative approach for managing project cost of poor quality. Changing project constraints makes it difficult or even impossible to utilize traditional cost of poor quality methodology in managing quality costs in project environments. The construct presented here modifies the root-cause analysis type of approach to manage the cost of poor quality by introducing

  11. CERTIFICATE OF APPROVAL Thisisto certifythat the Quality Management System of

    E-print Network

    Chapman, Clark R.

    CERTIFICATE OF APPROVAL Thisisto certifythat the Quality Management System of: Southwest Research been approved by Lloyd's Register Quality Assurance to the following Quality Management System Standards: ISO 9001 :2008 ANSIIISO/ ASQ Q9001-2008 The Quality Management System is applicable to: Research

  12. Quality Management 09/15/08 INMGT 325 001

    E-print Network

    Wu, Mingshen

    . Course Objectives An introduction to quality, quality systems, and quality management through a surveyQuality Management 09/15/08 INMGT 325 ­ 001 Fall 2008 Instructor: Leonard Pederson Telephone: 715 Management from Indiana State Univ., specialization in manufacturing systems [planning to receive PhD June

  13. Project Hanford management contract quality improvement project management plan

    Microsoft Academic Search

    1999-01-01

    On July 13, 1998, the U.S. Department of Energy, Richland Operations Office (DOE-RL) Manager transmitted a letter to Fluor Daniel Hanford, Inc. (FDH) describing several DOE-RL identified failed opportunities for FDH to improve the Quality Assurance (QA) Program and its implementation. In addition, DOE-RL identified specific Quality Program performance deficiencies. FDH was requested to establish a periodic reporting mechanism for

  14. Does Student Quality Matter in the Teaching of Economic Principles?

    ERIC Educational Resources Information Center

    Andreopoulos, Giuliana Campanelli; Panayides, Alexandros

    2010-01-01

    Economics is usually perceived as a difficult subject among undergraduate students and the literature suggests that the student's problems with principles of economics are mainly related to the chalk and talk type of teaching, the simplicity of economic models, limited discussions on current economic issues, and on race, gender, and other types of…

  15. Total Quality Management: The Emperor's Tailor.

    ERIC Educational Resources Information Center

    Alexander, Gary C.; Keeler, Carolyn M.

    Conversations among educators, business leaders, legislators, and educational reformers have generated support for the application of Total Quality Management (TQM) to education. This paper considers whether TQM is indeed the solution to education's problems. After a brief explanation of TQM theory, the paper is organized around four broad issues…

  16. Capacity Building for Urban Air Quality Management

    Microsoft Academic Search

    Mushtaq Ahmed Memon

    This paper presents a brief introduction of rapid urbanization and its consequences for air pollution in Asia. The second section elaborates local capacity for urban air quality management (UAQM). The third section discusses the capacity building process with an emphasis on the role of international environmental cooperation. The fourth section highlights Kitakyushu Initiative as an example of international cooperation for

  17. Total quality management and new product development

    Microsoft Academic Search

    S. M. Boyer

    1991-01-01

    Mitel Semiconductor (UK) designs and manufactures in volume a range of complex electronic modules for both Mitel Telecom and the external marketplace. These modules are custom products built on requests to specific customer requirements. Prototype development lead times are critical to gaining new business, short lead times offering significant competitive advantage. This paper describes the application of total quality management

  18. Total Quality Management in Higher Education.

    ERIC Educational Resources Information Center

    Rieley, James B.

    In order for an educational institution to utilize Total Quality Management as a tool for improving effectiveness, the culture of the college must foster a belief in change and a focus on the customer. A disciplined approach to planning and a commitment to the concept of Continuous Improvement (CI) are also required. Concerning acceptance of…

  19. Implications of Total Quality Management in Education.

    ERIC Educational Resources Information Center

    Wiedmer, Terry L.; Harris, Vicki L.

    1997-01-01

    Total Quality Management in Education is a systems model that involves internal and external stakeholders in developing practices, establishing partnership teams, enhancing individual growth, and increasing communication. Walk the Talk in Texas is an example of successful application of the model. (SK)

  20. Total Quality Management in Libraries: A Sourcebook.

    ERIC Educational Resources Information Center

    O'Neil, Rosanna M., Comp.

    Total Quality Management (TQM) brings together the best aspects of organizational excellence by driving out fear, offering customer-driven products and services, doing it right the first time by eliminating error, and maintaining inventory control without waste. Libraries are service organizations which are constantly trying to improve service.…

  1. Water quality models for waste water management

    Microsoft Academic Search

    Paul G. Whitehead

    A methodology is proposed for evaluating the impact of effluent on the aquatic environment and for the development of management strategies for the planning and control of waste water systems. The particular approach considers the dynamic behaviour of the river system and relates time varying upstream influents to downstream water quality using simple, low order but robust models of water

  2. LAND USE AND WATER QUALITY MANAGEMENT

    E-print Network

    ....................................................... 1.0 2.0 2.1 2.2 2.3 2.4 2.5 3.0 4.0 4.1 INTRODUCTION ................................. 4.5 URBAN AND INDUSTRIAL DEVELOPMENT. ........................ 5.0 WATER QUALITY WAGEMEN Residential, cottage and resort development 5 Urban and industrial development. .......... MANAGEMENT

  3. Total quality management: A management philosophy for providing high quality construction

    NASA Astrophysics Data System (ADS)

    Beckwith, Paul D.

    Total Quality Management (TQM) is not a new concept. Only recently (within the past ten years or so) have American companies started to realize the potential of TQM as a means of ensuring high quality products and services. With this realization has come implementation in manufacturing and service companies. A commercial construction company, like any other business, must provide a top quality finished product to its customer if it intends to stay in business. TQM is one way to work to that end. This report explores the quality problems facing my fictitious construction company, which I believe are fairly typical among the commercial construction industry, existing management methods, and the TQM method to ensure top quality production. It will be shown why I believe TQM or a variation thereof is the best method for controlling the quality of products and service during the construction process. Under the philosophy of TQM, we build quality into the finished product.

  4. Feminist leadership through total quality management.

    PubMed

    Lanza, M L

    1997-01-01

    Feminist leadership in nursing can be achieved through Total Quality Management. Total Quality Management (TQM) is a philosophy and technology that represents the foundation of a continuously improving organization. The feminist leadership ideas practiced by nurses, such as empowering staff and decision by consensus, are also central to TQM. Feminist leadership utilizing TQM enables employees to creatively contribute to the system without fear or intimidation. Employees at all levels in the organization are then empowered. The role of the feminist leader using TQM is one of facilitator rather than authority figure. Feminist leadership in nursing can spearhead the opportunity for improvement to provide high-quality, cost-effective health care in a troubled and complex economic environment. PMID:9119786

  5. Total quality management in clinical virology laboratories.

    PubMed

    Tibbets, M W; Gomez, R; Kannangai, R; Sridharan, G

    2006-10-01

    The diagnostic laboratories in India are progressively promoting higher standards and are moving towards accreditation and international acceptance. Hence, the concept of "Quality" will need to be understood and implemented. Total quality management (TQM) in a laboratory is an integrated program involving all laboratory staff and management. TQM is a framework to operate and it is aiming for integration, consistency, increase in efficiency and a continuous drive for improvement. A well structured clinical virology service will include serology setup, cell culture facility and capacity for molecular diagnosis. The quality of results from the laboratory is significantly influenced by many pre-analytical and post-analytical factors which needed attention. The end goal of the TQM should be to provide the best care possible for the patient. PMID:17185843

  6. Evolving Frontiers in Severe Polytrauma Management – Refining the Essential Principles

    PubMed Central

    Chak Wah, Kam; Wai Man, Choi; Janet Yuen Ha, Wong; Lai, Vincent; Kit Shing John, Wong

    2013-01-01

    This editorial aims to refine the severe polytrauma management principles. While keeping ABCDE priorities, the termination of futile resuscitation and the early use of tourniquet to stop exsanguinating limb bleeding are crucial. Difficult-airway-management (DAM) is by a structured 5-level approach. The computerised tomography (CT) scanner is the tunnel to death for hemodynamically unstable patients. Focused Abdominal Sonography for Trauma–Ultrasonography (FAST USG) has replaced diagnostic peritoneal lavage (DPL) and is expanding to USG life support. Direct whole-body multidetector-row computed tomography (MDCT) expedites diagnosis & treatment. Non-operative management is a viable option in rapid responders in shock. Damage control resuscitation comprising of permissive hypotension, hemostatic resuscitation & damage control surgery (DCS) help prevent the lethal triad of trauma. Massive transfusion protocol reduces mortality and decreases the blood requirement. DCS attains rapid correction of the deranged physiology. Mortality reduction in major pelvic disruption requires a multi-disciplinary protocol, the novel pre-peritoneal pelvic packing and the angio-embolization. When operation is the definitive treatment for injury, prevention is best therapy. PMID:23785252

  7. Assessing quality management in China with MBNQA criteria

    Microsoft Academic Search

    R. S. M. Lau; Xiande Zhao; Ming Xiao

    2004-01-01

    This study reports a recent survey of the current state of quality management implementation and practices in China with reference to the Malcolm Baldrige National Quality Award (MBNQA) criteria. Comparisons are made between firms in three different stages of the development of a quality system: firms that focus on inspection, statistical quality control, and total quality management. The results support

  8. Quality management information system in manufacturing electrical machines

    Microsoft Academic Search

    O. Muravlyova; O. Muravlyov

    2001-01-01

    Electrical machines quality management includes three constituents, i.e. quality assurance, quality management and quality increase. There is a need to develop a matched information system for practical implementation of these problems during design and manufacturing. The quality of electrical machines is available by manufacturing accuracy to a large extent. The authors have developed accuracy theory of electrical machines which is

  9. Adoption of strategic total quality management philosophies Multi-criteria decision analysis model

    Microsoft Academic Search

    Christian N. Madu; John Aheto; Chu-Hua Kuei; Dena Winokur

    1996-01-01

    Discusses traditional accounting principles and how their limitations can affect an organization’s ability to achieve total quality management. Problems with these accounting principles become even more apparent when they are used to justify the investment in new technologies which may be needed to improve an organization’s TQM programme, including its productivity. When an organization focuses on short-term profits, such accounting

  10. Medical management of patients after bariatric surgery: Principles and guidelines

    PubMed Central

    Elrazek, Abd Elrazek Mohammad Ali Abd; Elbanna, Abduh Elsayed Mohamed; Bilasy, Shymaa E

    2014-01-01

    Obesity is a major and growing health care concern. Large epidemiologic studies that evaluated the relationship between obesity and mortality, observed that a higher body-mass index (BMI) is associated with increased rate of death from several causes, among them cardiovascular disease; which is particularly true for those with morbid obesity. Being overweight was also associated with decreased survival in several studies. Unfortunately, obese subjects are often exposed to public disapproval because of their fatness which significantly affects their psychosocial behavior. All obese patients (BMI ? 30 kg/m2) should receive counseling on diet, lifestyle, exercise and goals for weight management. Individuals with BMI ? 40 kg/m2 and those with BMI > 35 kg/m2 with obesity-related comorbidities; who failed diet, exercise, and drug therapy, should be considered for bariatric surgery. In current review article, we will shed light on important medical principles that each surgeon/gastroenterologist needs to know about bariatric surgical procedure, with special concern to the early post operative period. Additionally, we will explain the common complications that usually follow bariatric surgery and elucidate medical guidelines in their management. For the first 24 h after the bariatric surgery, the postoperative priorities include pain management, leakage, nausea and vomiting, intravenous fluid management, pulmonary hygiene, and ambulation. Patients maintain a low calorie liquid diet for the first few postoperative days that is gradually changed to soft solid food diet within two or three weeks following the bariatric surgery. Later, patients should be monitored for postoperative complications. Hypertension, diabetes, dumping syndrome, gastrointestinal and psychosomatic disorders are among the most important medical conditions discussed in this review. PMID:25429323

  11. Total relationship management (TRM) and total quality management (TQM)

    Microsoft Academic Search

    Mosad Zineldin

    2000-01-01

    Companies operate and compete in a highly and aggressive global climate. This climate has led to an increased emphasis on quality. TQM focuses on the integration and co-ordination, as well as on the continuous improvement of all activities and processes. Total relationship management (TRM) is a very recent marketing strategy and philosophy. It focuses on and is concerned with all

  12. Manager's guide to electrical power quality

    SciTech Connect

    Ludbrook, A. (Ludbrook and Associates, Dundas, Ontario (Canada))

    1993-05-01

    Electronic equipment has become exceedingly sensitive to the electrical environment. Industry standards to cope with this sensitivity have not been available when needed. Therefore, the term power quality has emerged as a catch-all to explain almost any malfunction of electronic equipment. When a malfunction occurs, for whatever reason, power quality can be invoked to make the power system the scapegoat and the equipment, or its installation, blameless. The power quality syndrome includes such issues as grounding, radio interference, transients, outages, harmonics, etc. Power compatibility or electrical environment compatibility (EEC) would be a more objective term to substitute for power quality. The sensitivity of today's electronic equipment arises from the equipment designers' lack of understanding and concern for the realities of the electrical environment and, to some extent, the utilities' lack of concern of the users' application problems. Consequently, to avoid process interruptions, the user's manager must mediate between the equipment and the power system. The manager must insure that specifications exist for both the equipment and all facets of the plant electrical environment, along with test procedures to insure that these specifications are met. The objective of this article is to show how a manager can handle EEC and, thus, avoid costly redesigns and down time of electrical equipment. Common fallacies, tools for defining the electrical equipment. Common fallacies, tools for defining the electrical environment and some applicable standards (existing and emerging) will also be discussed.

  13. 40 CFR 130.6 - Water quality management plans.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ...Environment 21 2010-07-01 2010-07-01 false Water quality management plans. 130.6 Section 130...Environment ENVIRONMENTAL PROTECTION AGENCY (CONTINUED) WATER PROGRAMS WATER QUALITY PLANNING AND MANAGEMENT § 130.6...

  14. 40 CFR 130.6 - Water quality management plans.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ...Environment 23 2013-07-01 2013-07-01 false Water quality management plans. 130.6 Section 130...Environment ENVIRONMENTAL PROTECTION AGENCY (CONTINUED) WATER PROGRAMS WATER QUALITY PLANNING AND MANAGEMENT § 130.6...

  15. 40 CFR 130.6 - Water quality management plans.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ...Environment 23 2012-07-01 2012-07-01 false Water quality management plans. 130.6 Section 130...Environment ENVIRONMENTAL PROTECTION AGENCY (CONTINUED) WATER PROGRAMS WATER QUALITY PLANNING AND MANAGEMENT § 130.6...

  16. 40 CFR 130.6 - Water quality management plans.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ...Environment 22 2014-07-01 2013-07-01 true Water quality management plans. 130.6 Section 130...Environment ENVIRONMENTAL PROTECTION AGENCY (CONTINUED) WATER PROGRAMS WATER QUALITY PLANNING AND MANAGEMENT § 130.6...

  17. 40 CFR 130.6 - Water quality management plans.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ...Environment 22 2011-07-01 2011-07-01 false Water quality management plans. 130.6 Section 130...Environment ENVIRONMENTAL PROTECTION AGENCY (CONTINUED) WATER PROGRAMS WATER QUALITY PLANNING AND MANAGEMENT § 130.6...

  18. 40 CFR 35.2102 - Water quality management planning.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... Grants for Construction of Treatment Works § 35.2102 Water quality management planning...assistance can be awarded for any treatment works project, the Regional...is: (a) Included in any water quality management plan...

  19. 40 CFR 35.2102 - Water quality management planning.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... Grants for Construction of Treatment Works § 35.2102 Water quality management planning...assistance can be awarded for any treatment works project, the Regional...is: (a) Included in any water quality management plan...

  20. Verification of a Quality Management Theory: Using a Delphi Study

    PubMed Central

    Mosadeghrad, Ali Mohammad

    2013-01-01

    Background: A model of quality management called Strategic Collaborative Quality Management (SCQM) model was developed based on the quality management literature review, the findings of a survey on quality management assessment in healthcare organisations, semi-structured interviews with healthcare stakeholders, and a Delphi study on healthcare quality management experts. The purpose of this study was to verify the SCQM model. Methods: The proposed model was further developed using feedback from thirty quality management experts using a Delphi method. Further, a guidebook for its implementation was prepared including a road map and performance measurement. Results: The research led to the development of a context-specific model of quality management for healthcare organisations and a series of guidelines for its implementation. Conclusion: A proper model of quality management should be developed and implemented properly in healthcare organisations to achieve business excellence. PMID:24596883

  1. 42 CFR 423.153 - Drug utilization management, quality assurance, and medication therapy management programs (MTMPs).

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ...2010-10-01 2010-10-01 false Drug utilization management, quality assurance...PROGRAM VOLUNTARY MEDICARE PRESCRIPTION DRUG BENEFIT Cost Control and Quality Improvement Requirements § 423.153 Drug utilization management, quality...

  2. 42 CFR 423.153 - Drug utilization management, quality assurance, and medication therapy management programs (MTMPs).

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ...2011-10-01 2011-10-01 false Drug utilization management, quality assurance...PROGRAM VOLUNTARY MEDICARE PRESCRIPTION DRUG BENEFIT Cost Control and Quality Improvement Requirements § 423.153 Drug utilization management, quality...

  3. 42 CFR 423.153 - Drug utilization management, quality assurance, and medication therapy management programs (MTMPs).

    Code of Federal Regulations, 2014 CFR

    2014-10-01

    ...2014-10-01 2014-10-01 false Drug utilization management, quality assurance...CONTINUED) VOLUNTARY MEDICARE PRESCRIPTION DRUG BENEFIT Cost Control and Quality Improvement Requirements § 423.153 Drug utilization management, quality...

  4. 42 CFR 423.153 - Drug utilization management, quality assurance, and medication therapy management programs (MTMPs).

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ...2012-10-01 2012-10-01 false Drug utilization management, quality assurance...CONTINUED) VOLUNTARY MEDICARE PRESCRIPTION DRUG BENEFIT Cost Control and Quality Improvement Requirements § 423.153 Drug utilization management, quality...

  5. Principles & Standards for Quality Charter School Authorizing. 2012 Edition

    ERIC Educational Resources Information Center

    National Association of Charter School Authorizers (NJ1), 2012

    2012-01-01

    Charter school authorizing is a powerful strategy for making excellent public schools and educational opportunities available to all students. Done well, charter authorizing increases student achievement by expanding the supply of quality public schools to satisfy unmet needs--particularly by providing life-changing opportunities for students…

  6. Human Factors in the Australian Construction Industry: Towards Total Quality Management

    Microsoft Academic Search

    Ali Jaafari

    1996-01-01

    This paper concerns the challenges of applying the principles of total quality management to construction projects, particularly from the stand point of the human factor. The work is based on two major studies carried out in 1993–1995, at industry and project level respectively. The last study particularly targeted construction workers and their perception of the usefulness of the QA systems

  7. Let the Buyer Beware: Total Quality Management and Educational Research and Practice.

    ERIC Educational Resources Information Center

    Capper, Colleen A.; Jamison, Michael T.

    1993-01-01

    Describes some of the basic principles of total quality management (TQM) and its application to education. A case example of a principal's experience implementing TQM is presented, and implications for researchers and practitioners are drawn. Without critical dialog about purpose, TQM will worsen rather than improve educational inequalities. (SLD)

  8. Total Quality Management and the Higher Education Environment: Impact on Educational Leadership Theory and Practice.

    ERIC Educational Resources Information Center

    Munoz, Marco A.

    This paper explores Total Quality Management (TQM) as an organizational theory applied to educational administration of higher education. The first part of the paper describes the principles of TQM, and the second part considers TQM in higher education. The third section is a general conclusion that takes into consideration the leadership…

  9. The Vital Role of Task Teams: The Total Quality Management Approach on Restructuring Organizations.

    ERIC Educational Resources Information Center

    Munoz, Marco A.

    Teams are an important element of restructuring organizations because much of the work of the organization is being done in small units, the microcosms of organizations. Total Quality Management (TQM) is one way to analyze the importance of teamwork during restructuring. This paper describes the basic principles and tools of TQM and considers its…

  10. The ADA and Total Quality Management. Implementing the Americans with Disabilities Act.

    ERIC Educational Resources Information Center

    Brown, Dale S.; Bruyere, Susanne M.; Mank, David

    One of a series of guides on implementing the Americans with Disabilities Act (ADA), this guide focuses on the relevance of total quality management (TQM) principles to the ADA. First, the guide briefly explains both the ADA and TQM. Next, "reasonable accommodation" under the ADA is discussed and suggestions for using TQM to help implement the ADA…

  11. Prioritising the practices of total quality management: An analytic hierarchy process analysis for the service industries

    Microsoft Academic Search

    Faisal Talib; Zillur Rahman; M. N. Qureshi

    2011-01-01

    Total quality management (TQM) is a major business strategy which employs a set of principles and practices to achieve sustainable competitive advantage in the service industry. This research aims to categorise TQM practices and examine its relative importance for better implementation in service industries. The relative importance and ranking of TQM practices in service industries was done through a literature

  12. USING GREEN INFRASTRUCTURE TO MANAGE URBAN STORMWATER QUALITY

    E-print Network

    Illinois at Chicago, University of

    USING GREEN INFRASTRUCTURE TO MANAGE URBAN STORMWATER QUALITY: A Review of Selected Practices.................................................................30 The International Stormwater BMP Database..................................................34

  13. Factual Approach in Decision Making - the Prerequisite of Success in Quality Management

    NASA Astrophysics Data System (ADS)

    Ku?erová, Marta; Šk?rková Lestyánszka, Katarína

    2013-12-01

    In quality management system as well as in other managerial systems, effective decisions must be always based on the data and information analysis, i.e. based on facts, in accordance with the factual approach principle in quality management. It is therefore necessary to measure and collect the data and information about processes. The article presents the results of a conducted survey, which was focused on application of factual approach in decision making. It also offers suggestions for improvements of application of the principle in business practice. This article was prepared using the research results of VEGA project No. 1/0229/08 "Perspectives of the quality management development in relation to the requirements of market in the Slovak Republic".

  14. Continuous quality improvement, total quality management, and reengineering: one hospital's continuous quality improvement journey.

    PubMed

    Klein, D; Motwani, J; Cole, B

    1998-01-01

    In recent years, there has been significantly increasing interest in the application of continuous quality improvement (CQI) and total quality management (TQM) in the health care arena. This case analysis is designed to identify and assess the strategies and processes that led to the successful implementation of CQI in the Emergency Care Center at St. Mary's Hospital in Grand Rapids, MI. PMID:9735478

  15. 42 CFR 423.153 - Drug utilization management, quality assurance, and medication therapy management programs (MTMPs).

    Code of Federal Regulations, 2013 CFR

    2013-10-01

    ...utilization management program, quality assurance measures and systems, and an MTMP...utilization management. A Part...regarding its quality assurance measures and systems, according...Medication therapy management program...

  16. Science, specific knowledge, and total quality management

    Microsoft Academic Search

    Karen Hopper Wruck; Michael C. Jensen

    1994-01-01

    We analyze Total Quality Management (TQM) from an economic and organizational perspective. We find that TQM is a new organizing technology that is science-based, non-hierarchical, and non-market-oriented. It improves productivity by encouraging the use of science in decision-making and discouraging counter-productive defensive behavior. It also encourages effective creation and use of specific knowledge throughout the organization. Effective implementation of TQM

  17. Quality management systems certification: a survey

    Microsoft Academic Search

    David J. Bryde; Brian Slocock

    1998-01-01

    Describes research into attitudinal differences between small-sized and medium\\/large-sized organisations towards the benefits\\/limitations of obtaining certification for a quality management system (QMS) and differences between small-sized and medium\\/large-sized organisations in terms of the pressures driving organisations to seek certification. Presents details of prototype model building of characteristics of organisations either positive or negative towards a certified QMS approach. Fifty organisations

  18. 75 FR 41798 - Solicitation of Letters of Interest to Participate in Biotechnology Quality Management System...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-07-19

    ...Participate in Biotechnology Quality Management System Program AGENCY: Animal...the APHIS Biotechnology Quality Management System Program. The Biotechnology Quality Management System Program is a...

  19. The relationship between total quality management practices and operational performance

    Microsoft Academic Search

    Danny Samson; Mile Terziovski

    1999-01-01

    Total quality management (TQM) has been a widely applied process for improving competitiveness around the world, but with mixed success. A review of the literature revealed gaps in research in this area of quality\\/operations management, particularly in the area of empirical testing of the effectiveness of TQM implementation. The aim of this study was to examine the total quality management

  20. TOWARDS IMPLEMENTING TOTAL DATA QUALITY MANAGEMENT IN A DATA WAREHOUSE

    Microsoft Academic Search

    G. SHANKARANARAYANAN

    2005-01-01

    Poor quality of data in a warehouse adversely impacts the usability of the warehouse and managing data quality in a warehouse is very important. In this article we describe a framework for managing data quality in a data warehouse. This framework is of interest to both academics and practitioners as it offers an intuitive approach for not just managing data

  1. Resilience as a goal for quality management systems design

    Microsoft Academic Search

    Petter Øgland

    2008-01-01

    In organizations with lack of quality culture and limited management commitment to quality improvement, a traditional top-down approach for designing ISO 9000 qual- ity management systems may prove difficult. An alternative design approach may be to think of the organization as being in constant turbulence, and design the quality management system to take advantage the unpredictability of the situation. A

  2. A web-enabled collaborative quality management system

    Microsoft Academic Search

    2006-01-01

    To cope with increasingly rapid globalization, more outsourcing, and reduced product development cycle time, various kinds of new approaches and tools have been introduced and applied. This paper proposes the concept of collaborative quality management as an extension of currently available quality management techniques. The concept provides an effective approach to collaboratively carry out quality management activities throughout the entire

  3. Major: Ecological Systems Design, Air Quality Control and Waste Management

    E-print Network

    Giger, Christine

    1 Major: Ecological Systems Design, Air Quality Control and Waste Management · Being able to solve control technologies · Knowledge in waste management and technologies Module 1: Ecological Systems Design quality control and biogas Waste management and air quality control Examples for combination of Modules

  4. NARSTO Quality Planning and Data Management Handbooks Executive Summary

    E-print Network

    'existingqualityassuranceprograms. The first of the three documents, the NARSTO Quality Systems Management Plan (QSMP), is the umbrella underNARSTO Quality Planning and Data Management Handbooks Executive Summary This brief Executive, and guidance documents for quality planning and data management. NARSTO is a non-binding, tri-national public

  5. Quality Management System development: Some implications from case studies

    Microsoft Academic Search

    C. L. Yeung; L. Y. Chan

    1998-01-01

    The literature in the field of Industrial Engineering suggests that the improvement of quality management practices is a continuous development process. According to this suggestion, a Quality Management System (QMS) is developed gradually step-by-step and not in sudden dramatic jumps. It has also been pointed out by many authors that the improvement of quality management progressively leads to more efficient

  6. Implementation and functioning of quality management in the research centre

    Microsoft Academic Search

    L. A. Dobrza?ski; M. T. Roszak

    Purpose: The purpose of the study was to present a view of problems of quality management system in university education in the field of education and research. Design\\/methodology\\/approach: In the paper there was presented an approach to quality management system in the institute and associated requirements and purposes. Findings: The paper presents problems of implementation and functioning of quality management

  7. 40 CFR 35.2023 - Water quality management planning.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ...for Construction of Treatment Works § 35.2023 Water quality management...extent and causes of water quality problems in...which publicly owned treatment works should be constructed...relative contributions to water quality of...

  8. 40 CFR 35.2023 - Water quality management planning.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ...for Construction of Treatment Works § 35.2023 Water quality management...extent and causes of water quality problems in...which publicly owned treatment works should be constructed...relative contributions to water quality of...

  9. 40 CFR 35.2023 - Water quality management planning.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ...for Construction of Treatment Works § 35.2023 Water quality management...extent and causes of water quality problems in...which publicly owned treatment works should be constructed...relative contributions to water quality of...

  10. [Effectiveness of incorporating a quality management system].

    PubMed

    Seki, Akira; Hankins, Raleigh W; Miya, Tetsumasa

    2010-01-01

    In 2003, the ISO 15189 international standardization program on the quality and competence of the clinical reference laboratory was introduced. To date, 46 facilities have committed themselves to providing a higher level of medical service by incorporating a quality management system (QMS) and acquiring accreditation. QMS is defined as "setting up a policy and goals pertaining to quality, and adopting an appropriate system," and is a scheme that includes all managerial and technical factors that can affect test results. Regarding the Health Sciences Research Institute Group, 4 facilities have previously received the accreditation described above, but in the process of implementing the QMS, a number of problems have been identified. Here, we report on the effectiveness of adopting such a QMS based on the results of employee questionnaires, internal audits, customer complaint analyses, and external audits by the Japan Accreditation Board for Conformity Assessment (JAB), the official inspection body for accreditation. PMID:20169949

  11. Is the ISO 9000 Series for Total Quality Management?

    Microsoft Academic Search

    Samuel K. M. Ho

    1994-01-01

    Many companies are working very hard to achieve high quality goods and services and using them as competitive advantages in their businesses. In the 1990s, there are two main subjects on quality that capture the attention of most businesses in the world: namely, the International Quality Management Standard ISO 9000 and total quality management (TQM). Much publicity and promotion have

  12. Is the ISO 9000 series for total quality management?

    Microsoft Academic Search

    Samuel K. M. Ho

    1995-01-01

    Many companies are working very hard to achieve high quality goods and services and using them as competitive advantages in their businesses. In the 1990s, there are two main subjects on quality that capture the attention of most businesses in the world: namely, the International Quality Management Standard ISO 9000 and total quality management (TQM). Much publicity and promotion have

  13. Application of Data Mining in Production Quality Management

    Microsoft Academic Search

    Liu Cai-yan; Sun You-fa

    2009-01-01

    Application of data mining in manufacturing enterprises' quality management is introduced. Quality factor analysis is very important for quality control and production management. In this article, based on Rough Set theory an improved Apriori algorithm is put forward to mine quantitative relationship among different factors which influence product quality. The improved algorithm overcomes the traditional Apriori algorithm's limitation of qualitative

  14. Towards Automated Context-Aware Software Quality Management

    Microsoft Academic Search

    Gregor Grambow; Roy Oberhauser

    2010-01-01

    To consistently improve software quality management, greater automation and tighter integration of quality tools and measurements in the software engineering environment is essential. However, automation of software quality management faces numerous challenges such as project uniqueness, project dynamics, efficiency, and limited time and quality expenditures. In this paper, an approach is proposed that extends the Goal-Question-Metric technique and automates the

  15. EDUCATING MANAGERS ABOUT QUALITY THROUGH CUSTOMER-SUPPLIER UNDERSTANDING

    EPA Science Inventory

    The successful implementation of a Quality System depends largely on the commitment to Quality by managers and their participation in the quality management process. oday, an accepted definition of quality is largely based on the concept of customer and supplier partnerships in a...

  16. Quantitative Quality Management through Defect Prediction and Statistical Process Control

    E-print Network

    Jalote, Pankaj

    Quantitative Quality Management through Defect Prediction and Statistical Process Control Pankaj of quality management in a software project is to plan suitable quality control activities, and properly, a project's process has many quality control activities for defect identification and removal. The task

  17. PRINCIPLES OF WEED SCIENCE -PLS 4601c INTEGRATED WEED MANAGEMENT PLS 5632c

    E-print Network

    Watson, Craig A.

    1 PRINCIPLES OF WEED SCIENCE - PLS 4601c INTEGRATED WEED MANAGEMENT ­ PLS 5632c Department Description: An introduction to the principles of weed science. Lecture topics will include: weed biology and ecology, an introduction to weed management techniques and methodologies, factors affecting weed control

  18. Towards a better understanding of supply chain quality management practices

    Microsoft Academic Search

    S. Thomas Foster Jr; Cynthia Wallin; Jeffrey Ogden

    2011-01-01

    This paper reports the results of a comparative study of quality tools and methods adoption by operations and supply chain managers. A survey was administered to both types of managers in the Western United States. Performing a Kruskal Wallis analysis, we found support for the hypothesis that operations and supply chain managers approach quality management differently. We found that operations

  19. Statistical thinking and knowledge management for quality-driven design and manufacturing in pharmaceuticals.

    PubMed

    Korakianiti, Evdokia; Rekkas, Dimitrios

    2011-07-01

    The purpose of this article is to present the evolution of quality principles and how they have been implemented in the pharmaceutical industry. The article discusses the challenges that the FDA PAT Guidance and the ICH Q8, Q9 and Q10 Guidelines present to industry and provides a comprehensive overview of the basic tools that can be used to effectively build quality into products. The principles of the design of experiments, the main tools for statistical process analysis and control, and the requisite culture change necessary to facilitate statistical, knowledge-based management are also addressed. PMID:21161338

  20. [Comprehensive and competition-oriented quality management in social medicine expert services].

    PubMed

    Seger, W

    1996-05-01

    In free competition expert services in Social Medicine must supply their expertise with high quality in a short time and at low cost. The demands by customers in respect of motivation of the staff and innovative organisation are as important competitive factors as high quality standards for expertise production. These guiding principles completed by "Kaizen" and "Lean production" are necessary requirements for the further existence of the enterprise in competition. Quality assurance must be promoted in a process looking to the future in active quality management. PMID:8704368

  1. Competition on quality in managed care.

    PubMed

    Schoenbaum, S C; Coltin, K L

    1998-10-01

    There is intense competition between managed care organizations (MCOs) in the USA based on cost and benefit coverage, but scant attention to differences in quality. Consumer preference for 'choice' has stimulated the growth of overlapping networks of providers across competing MCOs. These networks have tended to perform less well on the quality indicators in report cards than staff model MCOs. Ideally one would measure individual provider performance; but the overlapping networks, and the fact that each MCO represents a small fraction of each provider's practice, make that difficult to do. MCOs could potentially collaborate to measure individual provider performance. Financial incentives and risk-adjusted premiums might stimulate competition on quality within MCOs. It seems more likely that true competition on quality will occur between groups of providers, organized or integrated delivery systems, than between MCOs. Nevertheless, MCOs are likely to offer some quality-improving programs directly to their members, and can stimulate the competition between providers by collaborating to obtain provider-specific measurements. PMID:9828031

  2. Clinically based risk management principles for recovered memory cases.

    PubMed

    Gutheil, T G; Simon, R I

    1997-11-01

    Controversy over cases involving so-called recovered memories of sexual abuse has threatened to divide the mental health field, just as lawsuits based on recovered memories have sometimes divided children from parents and others. The authors review issues in this controversy, including the role of misdirected advocacy for recovered memory by some practitioners, the distinction between the actual events and patient's narrative truth as a factor in the therapeutic alliance, and the contrast between therapeutic and legal remedies. They recommend nine clinically based risk management principles to guide clinicians in dealing with cases involving recovered memory. They include the need for documentation and consultation; the value of psychotherapeutic neutrality, maintaining a calm perspective, and understanding the difference between historical and narrative truth; the incompatibility of the roles of treater and forensic expert; the risks of special therapies such as hypnosis; awareness of the roles of other professionals and the significance of the patient's family; and the importance of knowing when to end treatment. PMID:9355166

  3. Quality risk management in pharmaceutical development.

    PubMed

    Charoo, Naseem Ahmad; Ali, Areeg Anwer

    2013-07-01

    The objective of ICH Q8, Q9 and Q10 documents is application of systemic and science based approach to formulation development for building quality into product. There is always some uncertainty in new product development. Good risk management practice is essential for success of new product development in decreasing this uncertainty. In quality by design paradigm, the product performance properties relevant to the patient are predefined in target product profile (TPP). Together with prior knowledge and experience, TPP helps in identification of critical quality attributes (CQA's). Initial risk assessment which identifies risks to these CQA's provides impetus for product development. Product and process are designed to gain knowledge about these risks, devise strategies to eliminate or mitigate these risks and meet objectives set in TPP. By laying more emphasis on high risk events the protection level of patient is increased. The process being scientifically driven improves the transparency and reliability of the manufacturer. The focus on risk to the patient together with flexible development approach saves invaluable resources, increases confidence on quality and reduces compliance risk. The knowledge acquired in analysing risks to CQA's permits construction of meaningful design space. Within the boundaries of the design space, variation in critical material characteristics and process parameters must be managed in order to yield a product having the desired characteristics. Specifications based on product and process understanding are established such that product will meet the specifications if tested. In this way, the product is amenable to real time release, since specifications only confirm quality but they do not serve as a means of effective process control. PMID:22757979

  4. Outline of a diabetes disease management model: principles and applications.

    PubMed

    Palmer, A J; Brandt, A; Gozzoli, V; Weiss, C; Stock, H; Wenzel, H

    2000-11-01

    A complex interactive computer model was developed to determine the health outcomes and economic consequences of different diabetes interventions for user-defined observation periods. The interventions include intensive or conventional insulin therapy, different oral hypoglycaemic medications, different screening and treatment strategies for micro-vascular complications, different treatment strategies for end-stage complications, or multi-factorial interventions. The analyses can be performed on different sub-groups of type 1 and 2 diabetic patients, defined in terms of age, gender, baseline risk factors and pre-existing complications. The model performs real-time simulations. Full on-screen documentation of the model structure, logic, calculations and data sources is available to maximize the model's transparency. Economic and clinical data used in the disease management model are editable by the user, allowing the input of new data as they become available, the creation of country-specific, HMO-specific, or provider-specific versions of the model, and the exploration of new hypotheses ('what-if' analyses). The approach used allows maximum flexibility, adaptability, and transparency within the model structure. For the user-defined patient cohorts and intervention strategies the diabetes disease management model compares life expectancy, expected incidence and prevalence of complications as well as expected life-time (or shorter) treatment cost. Diabetes and complication management strategies can be compared in different patient populations in a variety of realistic clinical settings. The model allows extrapolation of results obtained from relatively short-term clinical trials to longer-term medical outcomes, and from trial populations to real-life populations providing a tangible yardstick to judge the quality of diabetes care. The model was used to evaluate diabetes care options in Germany, France, Switzerland, UK and US. PMID:11080562

  5. Analysis and application of quality management decision support system

    Microsoft Academic Search

    Li Yibing; Guo Shunsheng; Dong Chengliang

    2008-01-01

    The 21st century is a quality century. How to provide the high quality production for achieving the satisfaction of customers is the target of any enterprise. Along with the advancement of science and technology, the continuous improvement in quality has been made possible by the use of computer technology and advanced quality theory. The structure of quality management system is

  6. Software Quality: An Overview from the Perspective of Total Quality Management

    Microsoft Academic Search

    S. H. Kan; Victor R. Basili; L. N. Shapiro

    1994-01-01

    This essay presents a tutorial that discusses software quality in the context of total quality management (TOM). Beginning with a historical perspective of software engineering, the tutorial examines the definition of software quality and discusses TOM as a management philosophy along with its key elements: customer focus, process improvement, the human side of quality, and data, measurement, and analysis. It

  7. Allying for quality excellence: scope for expert systems in supplier quality management

    Microsoft Academic Search

    Sonny Nwankwo; Ben Obidigbo; Frances Ekwulugo

    2002-01-01

    Over the past decade, quality managers and scholars have focused increased attention on supplier quality as a key resource for organisations. This paper presents the results of an exploratory study into how organisations rank supplier selection attributes and the extent to which use is made of decision support systems (expert systems in particular) in supplier quality management. Overall, quality was

  8. The effect of quality management on the service quality and business success of logistics service providers

    Microsoft Academic Search

    Wolfgang Kersten; Jan Koch

    2010-01-01

    Purpose – The purpose of the paper is to analyse empirically the causal relationships between quality management, service quality and business success in German logistics companies. Design\\/methodology\\/approach – The paper develops a measurement instrument of logistics service quality by combining conceptual approaches from service marketing with quality indicators from operations management. This measure is verified through factor analysis on a

  9. Strategies for Meeting High Standards: Quality Management and the Baldrige Criteria in Education. Lessons from the States.

    ERIC Educational Resources Information Center

    Barth, John; Burk, Zona Sharp; Serfass, Richard; Harms, Barbara Ann; Houlihan, G. Thomas; Anderson, Gerald; Farley, Raymond P.; Rigsby, Ken; O'Rourke, John

    This document, one of a series of reports, focuses on the adoption of principles of quality management, originally developed by W. Edwards Deming, and the Baldrige Criteria for use in education. These processes and tools for systemic organizational management, when comprehensively applied, produce performance excellence and continuous improvement.…

  10. Water quality management library. 2. edition

    SciTech Connect

    Eckenfelder, W.W.; Malina, J.F.; Patterson, J.W. [eds.

    1998-12-31

    A series of ten books offered in conjunction with Water Quality International, the Biennial Conference and Exposition of the International Association on Water Pollution Research and Control (IAWPRC). Volume 1, Activated Sludge Process, Design and Control, 2nd edition, 1998: Volume 2, Upgrading Wastewater Treatment Plants, 2nd edition, 1998: Volume 3, Toxicity Reduction, 2nd edition, 1998: Volume 4, Municipal Sewage Sludge Management, 2nd edition, 1998: Volume 5, Design and Retrofit of Wastewater Treatment Plants for Biological Nutrient Removal, 1st edition, 1992: Volume 6, Dynamics and Control of the Activated Sludge Process, 2nd edition, 1998: Volume 7: Design of Anaerobic Processes for the Treatment of Industrial and Municipal Wastes, 1st edition, 1992: Volume 8, Groundwater Remediation, 1st edition, 1992: Volume 9, Nonpoint Pollution and Urban Stormwater Management, 1st edition, 1995: Volume 10, Wastewater Reclamation and Reuse, 1st edition, 1998.

  11. Intelligent Quality Management Using Knowledge Discovery in Databases

    Microsoft Academic Search

    Xiaoh Wang

    2009-01-01

    The application of data mining and knowledge discovery technologies in total quality management (TQM) expert system will certainly become one of the focuses of the quality engineering research field. This paper proposes an intelligent TQM expert system with knowledge discovery in databases. The intelligent quality management system is equipped with the \\

  12. Assessment of Quality Management Practices Within the Healthcare Industry

    Microsoft Academic Search

    William J. Miller; Andrew T. Sumner; Richard H. Deane

    2009-01-01

    Problem Statement: Considerable effort has been devoted over the years by many organizations to adopt quality management practices , but few studies have assessed critical factors th at affect quality practices in healthcare organization s. The problem addressed in this study was to asses s the critical factors influencing the quality manage ment practices in a single important industry (i.e.

  13. Stormwater Quality Management: Evaluation, Optimization, and Maintenance ORIT KALMAN

    E-print Network

    Lund, Jay R.

    i Stormwater Quality Management: Evaluation, Optimization, and Maintenance BY ORIT KALMAN B: _________________________________ _________________________________ _________________________________ _________________________________ Committee in Charge 2000 #12;ii ABSTRACT Urban stormwater runoff is a major cause of water quality degradation and impairment of beneficial uses of the nation's rivers and lakes. Stormwater quality management

  14. Quality management service at the University of Malaya Library

    Microsoft Academic Search

    Kiran Kaur; Pauziaah Mohamad; Sossamma George

    2006-01-01

    Purpose – This paper aims to describe the steps in attaining the ISO 9001:2000 quality management system certification at the University of Malaya Library. Design\\/methodology\\/approach – This article includes description of the planning, implementation and maintenance of the quality management system by the library, along with continual improvement efforts to provide quality service to the library clientele. Findings – Finds

  15. Original article Effect of site quality and thinning management

    E-print Network

    Paris-Sud XI, Université de

    Original article Effect of site quality and thinning management on the structure of holm oak management, while density and total number of stems per stool were strongly affected. Mean tree diameter reflected the effect of both site quality and thinning. The type of forest management was found

  16. The effect of quality management on mass customization capability

    Microsoft Academic Search

    Mehmet Murat Kristal; Xiaowen Huang; Roger G. Schroeder

    2010-01-01

    Purpose – The purpose of this paper is to investigate the role of quality management (QM) in the development of mass customization (MC) capability. QM is modeled as a second-order construct reflected by six QM practices (small group problem solving, top management leadership for quality, information and feedback, process management, customer focus, and supplier involvement). The paper proposes that these

  17. Total Quality Management and Media Services: The Deming Method.

    ERIC Educational Resources Information Center

    Richie, Mark L.

    1992-01-01

    W. Edwards Deming built a 40-year record of quality management in Japan known as Total Quality Management (TQM). His 14 points require a change in the belief system of managers and media directors, but their implementation in government agencies and schools will produce increased time for better services, better communications, and new programs.…

  18. Quality management practices and their impact on performance

    Microsoft Academic Search

    Lassâad Lakhal; Federico Pasin; Mohamed Limam

    2006-01-01

    Purpose – This paper aims to explore the relationship between quality management practices and their impact on performance. Design\\/methodology\\/approach – First, critical quality management practices are identified and classified in three main categories: management, infrastructure, and core practices. Then, a model linking these practices and performance is proposed and empirically tested. The empirical data were obtained from a survey of

  19. Driving Resource Management With ApplicationLevel Quality of Service

    E-print Network

    Katchabaw, Michael James

    Driving Resource Management With Application­Level Quality of Service Specifications Michael J­driven approach to resource management to support quality of service. We present our general strategy, the design resource management. Appeared in Decision Support Systems Journal, Volume 28, Elsevier Science Press, 2000

  20. Master Document located at: W:\\fas\\fas-Quality Management System\\Quality Management System\\01 Quality System\\02 WORK INSTRUCTIONS\\3700-3899 Facilities Coordination\\3734 Red 6 1 01 Lecturn Instructions.doc

    E-print Network

    Master Document located at: W:\\fas\\fas-Quality Management System\\Quality Management System\\01 Management System\\Quality Management System\\01 Quality System\\02 WORK INSTRUCTIONS\\3700-3899 Facilities Management System\\Quality Management System\\01 Quality System\\02 WORK INSTRUCTIONS\\3700-3899 Facilities

  1. Using TQM and ISO 9000 Principles in Assuring Education Service Quality.

    ERIC Educational Resources Information Center

    Kabashkin, Igor; Michnev, Boris; Utchin, Georgy

    1998-01-01

    Describes Riga Aviation University's movement from a controlled professional-education program to a system of contract relations with students as education service customers. Discusses a study of students' demands, requirements, and issues and the development of a quality assurance system based on Total Quality Management and ISO 9000 standards.…

  2. GRACE principles: recognizing high-quality observational studies of comparative effectiveness.

    PubMed

    Dreyer, Nancy A; Schneeweiss, Sebastian; McNeil, Barbara J; Berger, Marc L; Walker, Alec M; Ollendorf, Daniel A; Gliklich, Richard E

    2010-06-01

    Nonrandomized comparative effectiveness studies contribute to clinical and biologic understanding of treatments by themselves, via subsequent confirmation in a more targeted randomized clinical trial, or through advances in basic science. Although methodological challenges and a lack of accepted principles to assess the quality of nonrandomized studies of comparative effectiveness have limited the practical use of these investigations, even imperfect studies can contribute useful information if they are thoughtfully designed, well conducted, carefully analyzed, and reported in a manner that addresses concerns from skeptical readers and reviewers. The GRACE (Good Research for Comparative Effectiveness) principles have been developed to help healthcare providers, researchers, journal readers, and editors evaluate the quality inherent in observational research studies of comparative effectiveness. The GRACE principles were developed by experienced academic and private sector researchers and were vetted over several years through presentation, critique, and consensus building among outcomes researchers, pharmacoepidemiologists, and other medical scientists and via formal review by the International Society of Pharmacoepidemiology. In contrast to other documents that guide systematic review and reporting, the GRACE principles are high-level concepts about good practice for nonrandomized comparative effectiveness research. The GRACE principles comprise a series of questions to guide evaluation. No scoring system is provided or encouraged, as interpretation of these observational studies requires weighing of all available evidence, tempered by judgment regarding the applicability of the studies to routine care. PMID:20560690

  3. DEVELOPING WEED SUPPRESSIVE SOILS THROUGH IMPROVED SOIL QUALITY MANAGEMENT

    Technology Transfer Automated Retrieval System (TEKTRAN)

    Sustainable agriculture is based in part on efficient management of soil microorganisms for improving soil quality. However, identification of biological indicators of soil quality for predicting weed suppression in soils has received little attention. We investigated differences in soil microbial ...

  4. Bank Failure Prediction Using DEA to Measure Management Quality

    E-print Network

    Barr, Richard

    Bank Failure Prediction Using DEA to Measure Management Quality Richard S. Barr \\Lambda Thomas F. Quality is assessed using data envelopment analysis (DEA), which views a bank as transforming multiple

  5. [Quality management--quo vadis? Perspectives for quality management in hospitals].

    PubMed

    Eckert, Hans; Resch, Karl-Ludwig

    2003-06-01

    Since January 1, 2000 licensed acute care hospitals as well as prevention and rehabilitation hospitals are under legal obligation to implement an internal quality management system. Uncertainty remains, though, about the minimal standards required for these quality systems and which requirements hospitals will have to meet in terms of quality assurance and transparency. The respective provisions of the German Book V of Social Security Code do not define such measures, but leave it to a joint commission of providers and purchasers to agree on fundamental standards and general conditions. This paper aims to outline the development of standards of quality systems for hospitals in the Federal Republic of Germany, considering current trends and tendencies in health care on the basis of legal preconditions, government initiatives and activities of the self-government bodies. PMID:12856550

  6. Methods and Techniques of Quality Management for ICT Audit Processes

    E-print Network

    Popa, Marius

    2012-01-01

    In modern organizations, Information and Communication Technologies are used to support the organizations' activities. To manage the quality of the organization processes, audit processes are implemented. Also, the audit processes can aim the quality of ICT systems themselves because their involvement in organization processes. The paper investigates the ways in which a quality management can be applied for audit processes in order to obtain a high level of quality for the audit recommendations.

  7. The effects of quality management – a survey of Swedish quality professionals

    Microsoft Academic Search

    Yvonne Lagrosen; Stefan Lagrosen

    2005-01-01

    Purpose – In this study, the effects of the different models and tools of quality management are examined. The purpose is to identify differences in the effects generated by different quality management models and tools. Design\\/methodology\\/approach – A questionnaire was mailed to 500 Swedish quality professionals. The questions concerned their companies' adoption of the values of TQM, the use of

  8. Excerpted from: Stormwater Quality Management, draft, in preparation Robert Pitt

    E-print Network

    Pitt, Robert E.

    1 Excerpted from: Stormwater Quality Management, draft, in preparation Robert Pitt Department Health Effects Associated with Stormwater Discharges Contents Contents ...................................................................................................................................................................2 Human Health Effects of Stormwater

  9. The role of Quality Oversight in nuclear and hazardous waste management and environmental restoration at Westinghouse Hanford Company

    SciTech Connect

    Fouad, H.Y.

    1994-05-01

    The historical factors that led to the waste at Hanford are outlined. Westinghouse Hanford Company mission and organization are described. The role of the Quality Oversight organization in nuclear hazardous waste management and environmental restoration at Westinghouse Hanford Company is delineated. Tank Waste Remediation Systems activities and the role of the Quality Oversight organization are described as they apply to typical projects. Quality Oversight`s role as the foundation for implementation of systems engineering and operation research principles is pointed out.

  10. Alignment and deployment of environmental strategy through total quality management

    Microsoft Academic Search

    Lainy Lawrence; Duncan Andrews

    1998-01-01

    Discusses a quality assurance approach to environmental management with reference to case material from Lucas Rists Wiring Systems. Concludes that an environmental management system should be relatively easy to implement in an organisation with a solid strategy foundation.

  11. Coastal erosion management and the European principles of ICZM: local versus strategic perspectives

    Microsoft Academic Search

    John McKenna; J. Andrew G. Cooper; Anne Marie O’Hagan

    2009-01-01

    The European Recommendation on Integrated Coastal Zone Management has six core principles. These form two groups, one concerned\\u000a with strategic goals and one that has a local focus. The principles are presented as a menu of free-standing options, with\\u000a no prioritization either within or between groups. In the case of coastal erosion management these characteristics result\\u000a in irreconcilable conflicts, and

  12. Walking the Talk Building Quality into the Software Quality Management Tool

    Microsoft Academic Search

    Girish V. Seshagiri; S. Priya

    2003-01-01

    The market for products whose objective is to improve software project management and software quality management is expected to be large and growing. In this paper, we present data from a software project whose mission is to build a commercial enterprise software project and quality management tool. The data we present include: planned and actual schedule, earned value, size, productivity,

  13. Converging pathways: a journey toward quality case management.

    PubMed

    2005-01-01

    Development of case management as a profession surged in the latter part of the last century, due in large part to the birth in 1990 of two quality-focused organizations. In that year, URAC was established to improve the quality and the accountability of organizations conducting utilization review, but, in later years, it expanded to accreditation of organizations conducting many medical management components, such as case management and disease management. Today the organization has 17 accreditation programs. PMID:16243664

  14. Total quality management for sustainable development : Process based system models

    Microsoft Academic Search

    Raine Isaksson

    2006-01-01

    Purpose – To highlight possible synergies between total quality management (TQM) and sustainable development (SD). Design\\/methodology\\/approach – These synergies are viewed based on a management system framework consisting of values, methodologies and tools. Based on common values the methodology of process management is identified as a good base for describing organisational synergies of TQM and SD. Also, process management for

  15. Exploring the common ground of total relationship management (TRM) and total quality management (TQM)

    Microsoft Academic Search

    Mosad Zineldin

    1999-01-01

    This paper is a continuation of our research effort to develop a new approach to total relationship management. It is a theoretical and conceptual one, providing marketing and management ideas on how to integrate total quality management (TQM) and total relationship management (TRM) in order to achieve better quality relationships, product\\/service and process. Aims to shed light on how TRM

  16. [Costs and benefits of quality management].

    PubMed

    Schroeder-Printzen, I

    2014-01-01

    The establishment of quality management (QM) has been mandatory for health care providers of the national health insurance since 2004; however, certification is so far only compulsory for rehabilitation clinics. The costs have so far only been quantified in a few medical studies, while they are widely known in business administration with a basic distinction made between planning, steering, auditing, and declaration costs. Another business economics approach differentiates between prevention, appraisal, and non-conformance costs. The benefits of QM relates to customers, employees, external service providers, and health insurance providers. Also important in our consideration of the patient as a customer is that they should not be considered a customer in the usual business sense because the patient is in an emergency situation and can not freely decide. Improvements in treatment quality and in reducing the rate of adverse events make up the largest portion of the benefits of QM. Furthermore, QM can have a positive influence on motivation and employee recruitment. In addition, the cost savings that result despite costs for QM must not be forgotten. PMID:24452399

  17. Improving quality of care in substance abuse treatment using five key process improvement principles

    PubMed Central

    Hoffman, Kim A.; Green, Carla A.; Ford, James H.; Wisdom, Jennifer P.; Gustafson, David H.; McCarty, Dennis

    2012-01-01

    Process and quality improvement techniques have been successfully applied in health care arenas, but efforts to institute these strategies in alcohol and drug treatment are underdeveloped. The Network for the Improvement of Addiction Treatment (NIATx) teaches participating substance abuse treatment agencies to use process improvement strategies to increase client access to, and retention in, treatment. NIATx recommends five principles to promote organizational change: 1) Understand and involve the customer; 2) Fix key problems; 3) Pick a powerful change leader; 4) Get ideas from outside the organization; and 5) Use rapid-cycle testing. Using case studies, supplemented with cross-agency analyses of interview data, this paper profiles participating NIATx treatment agencies that illustrate application of each principle. Results suggest that the most successful organizations integrate and apply most, if not all, of the five principles as they develop and test change strategies. PMID:22282129

  18. Medical oncology: Basic principles and clinical management of cancer

    SciTech Connect

    Calabresi, P.; Schein, P.S.; Rosenberg, S.A.

    1985-01-01

    This book consists of three section, each containing several papers. The sections are: Basic Principles, Specific Neoplasmas, and Supportive Care. Some of the paper titles are: Pharmacology of Antineoplastic Agents, Hodgkin's Disease, Myeloma, Melanoma, Neoplasms of the Lung, Sarcomas, Pediatric Neoplasms, Infectious Consideration in Cancer, Nursing Considerations in Cancer, and Rehabilitation of the Patient with Cancer.

  19. Multimedia Traffic Management Principles for Guaranteed ATM Network Performance

    Microsoft Academic Search

    GILLIAN M. WOODRUFF; Rungroj Kositpaiboon

    1990-01-01

    A framework is presented for the specification of performance requirements, and several high-level design principles for performance-driven ATM traffic controls based on resource reservation are developed. Simulation results illustrate that to guarantee performance levels, bursty traffic should be statistically multiplexed only if connection peak rates are low relative to the network link speed or burst durations are short. A pragmatic

  20. Teaching total quality management: developing and deploying education throughout a healthcare system.

    PubMed

    Kleeb, T E

    1997-01-01

    Healthcare organizations are faced with the responsibility of teaching their entire staff the founding principles, concepts, and practices of total quality management (TQM), to improve organizational effectiveness. Purchasing training products from outside consultants can be costly, but healthcare leaders can design and develop their own TQM training products, integrating each product with their organization's mission and values. This article describes how a Catholic healthcare system successfully developed and deployed a compendium of TQM educational products throughout the health-care system. PMID:10166009

  1. Principles to coordinate managed aquifer recharge with natural resource management policies in Australia

    NASA Astrophysics Data System (ADS)

    Ward, John; Dillon, Peter

    2012-08-01

    Managed aquifer recharge (MAR) is a tool available to water-resources managers that assists agencies to secure water supplies and protect aquifers and groundwater-dependent ecosystems in the face of climate change and growing water demand. Yet few natural-resources managers have access to a coordinated set of policies that enable the potential benefits of MAR to be fully realised in urban and rural areas. This paper reviews contemporary Australian water-resource policies and systematically applies a refined set of `robust separation of rights' principles based on secure entitlements, annual allocations and end-use obligations to guide the coordination of policies specific to each of the four operational processes central to MAR schemes: source water harvesting, aquifer recharge, recovery of stored water and end use. Particular attention is given to the formulation of policies relating to the recovery of water, including the feasibility for market exchange of permanent and temporary rights to recover recharged water, as these have the potential to greatly expand the role of MAR. Aquifer characteristics, existing groundwater extractions and potential third party effects need to be taken into account in determining both recovery entitlements and annual allocations. A transitional pathway to implement novel MAR policies is suggested.

  2. 40 CFR 35.2102 - Water quality management planning.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    (a) Included in any water quality management plan being implemented for the area under section 208 of the Act or will be included in any water quality management plan that is being developed for the area and reasonable progress is being made toward the implementation of that plan;...

  3. 40 CFR 35.2102 - Water quality management planning.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    (a) Included in any water quality management plan being implemented for the area under section 208 of the Act or will be included in any water quality management plan that is being developed for the area and reasonable progress is being made toward the implementation of that plan;...

  4. 40 CFR 35.2102 - Water quality management planning.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    (a) Included in any water quality management plan being implemented for the area under section 208 of the Act or will be included in any water quality management plan that is being developed for the area and reasonable progress is being made toward the implementation of that plan;...

  5. An Integrated Information System for Supporting Quality Management Tasks

    Microsoft Academic Search

    N. Beyer; W. Helmreich

    2004-01-01

    In a competitive environment, well defined processes become the strategic advantage of a company. Hence, targeted Quality Management ensures efficiency, trans- parency and, ultimately, customer satisfaction. In the particular context of a Space Test Centre, a num- ber of specific Quality Management standards have to be applied. According to the revision of ISO 9001 dur- ing 2000, and due to

  6. The long view of total quality management pays off

    Microsoft Academic Search

    Anoop Patel

    1995-01-01

    Uses a review of literature to examine quality in the context of its current understanding thinking by advocates of total quality management (TQM). It must be realized that TQM is not a short-term fix. It demands thorough preparation, unbending commitment, clear direction from management and, above all, patience. Rising consumer expectations are forcing industries to reevaluate existing practices and improve

  7. Quality management system development in the automotive sector

    Microsoft Academic Search

    J. D. V. Iwaarden; A. V. D. Wiele; A. R. T. Williams; B. G. Dale

    2004-01-01

    The aim of this paper is to examine how and why quality management control systems are changing under the influence of increasing product variety and shortening product life cycles. For this purpose a novel application of Simons' four levers of control model is used in two case studies at European automotive manufacturers. This approach towards quality management seems to have

  8. Quality Management using RFID and Third Generation Mobile Communications Systems

    Microsoft Academic Search

    Ng Hon; Wilton Fok; Edward Wong; Zongwei Luo

    2006-01-01

    Quality management, radio frequency identification (RFID) and third generation mobile communications systems (3G) are increasing attracting the attention of corporate managers. This paper illustrates the convergence of the three seemingly independent initiatives. RFID provides data inputs into the company's quality improvement systems, such as Six Sigma, while 3G supports realtime data communications between remote RFID devices and enterprise applications. RFID

  9. Employee Perceptions of Quality Management: Effects of Employee Orientation Training

    ERIC Educational Resources Information Center

    Akdere, Mesut; Schmidt, Steven W.

    2008-01-01

    This empirical study examines employee perceptions of quality management at three different time periods. New employees at a large United States manufacturing organization were surveyed regarding their perceptions of their organization's quality management practices before they attended a new employee orientation training, immediately after the…

  10. Quality Management Plus: The Continuous Improvement of Education.

    ERIC Educational Resources Information Center

    Kaufman, Roger; Zahn, Douglas

    This book applies quality management, an organizational theory that has been successful in business and industry, to education. Chapter 1 describes the basic elements of quality management (QM)--continuous improvement, client satisfaction, positive return on investment, and doing it right the first and every time. Ways to implement Deming's 14…

  11. Implementing Total Quality Management for world class product development

    Microsoft Academic Search

    E. C. Yee; R. C. Sotak

    1995-01-01

    Total Quality Management is commonly understood to encompass concepts such as customer satisfaction, continuous improvement, management by fact or data, and employee involvement. While these concepts are easily understood, the implementation of these concepts in a product development organization is not as obvious. This paper will describe how AT&T Power Systems, Board Mounted Power Development Group has implemented Total Quality

  12. Approach for measuring health-related quality management

    Microsoft Academic Search

    Yvonne Lagrosen; Ingela Bäckström; Håkan Wiklund

    2012-01-01

    Purpose – The purpose of this paper is to develop an approach to measuring health-related quality management based on earlier research on the connection between quality management and employee health. Design\\/methodology\\/approach – A questionnaire was developed and a research study was carried out at a manufacturing company. The constructs were tested for internal reliability using Cronbach's alpha tests. The dimensions’

  13. A framework for quality management practices in strategic alliances

    Microsoft Academic Search

    Mahour Mellat-Parast; Lester A. Digman

    2007-01-01

    Purpose – This paper aims to investigate the role of quality management (QM) practices in the success of strategic alliances. Design\\/methodology\\/approach – Through a review of the literature, a conceptual model employing a relational view of inter-organizational competitive advantage is proposed, which attempts to address the concept of quality management in strategic alliances and networks. Findings – Trust and co-operative

  14. Integrated Communications at America's Leading Total Quality Management Corporations.

    ERIC Educational Resources Information Center

    Gronstedt, Anders

    1996-01-01

    Examines how to create organizational processes that allow communication professionals with a variety of expertise to support each other through coordination and integration. Studies eight of America's leading total quality management corporations, including AT&T, Federal Express, Saturn, and Xerox. Explores how various total quality management

  15. An integrated product development-quality management system for manufacturing

    Microsoft Academic Search

    A. Gunasekaran

    1998-01-01

    In this paper, an attempt has been made to develop an integrated product development-quality management (IPD-QM) system by integrating the concepts of concurrent engineering (CE) and TQM. These two concepts have been considered in the past as a separate identity. However, there is a need to develop a system that would consider quality management and improvement at the design stage

  16. Designing quality management systems as complex adaptive systems

    Microsoft Academic Search

    Petter Øgland

    Abstract Complex adaptive systems research adds to the theory of how to design systems that are resilient to change in turbulent environments. This paper reports a case story about using complex adaptive systems theory for designing a quality management system in a politically turbulent organization. The story explains how the quality management system evolved rapidly, exploiting the turbulence of the

  17. Development of an automated power quality management system

    Microsoft Academic Search

    M. F. Alves; D. E. B. Fernandes

    1999-01-01

    Power quality monitoring equipment now available provides the possibility of large scale power system monitoring, with the generation of literally gigabytes of recorded data. This leads to the necessity of establishing a power quality management system with properly defined data acquisition criteria and data retrieval and management methods. Based on a research work being developed by the authors, a proposal

  18. Management of Wisconsin Dairy Herds Enrolled in Milk Quality Teams

    Microsoft Academic Search

    A. C. O. Rodrigues; D. Z. Caraviello; P. L. Ruegg

    2005-01-01

    A study was conducted to characterize Wisconsin dairy herds that enrolled in a team-based milk quality improvement program and to assess association of spe- cific management practices with milking efficiency and milk quality. Management and financial data were ob- tained from dairy farms (n = 180) that participated in the program. Upon enrollment, herds reported a me- dian bulkmilk somatic

  19. Analysis of air quality management with emphasis on transportation sources

    NASA Technical Reports Server (NTRS)

    English, T. D.; Divita, E.; Lees, L.

    1980-01-01

    The current environment and practices of air quality management were examined for three regions: Denver, Phoenix, and the South Coast Air Basin of California. These regions were chosen because the majority of their air pollution emissions are related to mobile sources. The impact of auto exhaust on the air quality management process is characterized and assessed. An examination of the uncertainties in air pollutant measurements, emission inventories, meteorological parameters, atmospheric chemistry, and air quality simulation models is performed. The implications of these uncertainties to current air quality management practices is discussed. A set of corrective actions are recommended to reduce these uncertainties.

  20. Analyzing the feasibility of using the management principles integrate the Chinese traditional Five-Elements Chromatology

    Microsoft Academic Search

    Yuexi Zhou; Ximiao Zhang

    2010-01-01

    Through a long development history, the Chinese traditional Five-Elements Chromatology had been gradually formed. It is both equal to the Modern Chromatology, and also it is lacked the modern scientific methods to manage. Based on sustainable development concept, this paper not only analyzes the feasibility of introducing the Management principles to the Chinese traditional Five-Elements Chromatology, also elaborates to use

  1. Recommendations for mass spectrometry data quality metrics for open access data (corollary to the Amsterdam principles).

    PubMed

    Kinsinger, Christopher R; Apffel, James; Baker, Mark; Bian, Xiaopeng; Borchers, Christoph H; Bradshaw, Ralph; Brusniak, Mi-Youn; Chan, Daniel W; Deutsch, Eric W; Domon, Bruno; Gorman, Jeff; Grimm, Rudolf; Hancock, William; Hermjakob, Henning; Horn, David; Hunter, Christie; Kolar, Patrik; Kraus, Hans-Joachim; Langen, Hanno; Linding, Rune; Moritz, Robert L; Omenn, Gilbert S; Orlando, Ron; Pandey, Akhilesh; Ping, Peipei; Rahbar, Amir; Rivers, Robert; Seymour, Sean L; Simpson, Richard J; Slotta, Douglas; Smith, Richard D; Stein, Stephen E; Tabb, David L; Tagle, Danilo; Yates, John R; Rodriguez, Henry

    2011-12-01

    Policies supporting the rapid and open sharing of proteomic data are being implemented by the leading journals in the field. The proteomics community is taking steps to ensure that data are made publicly accessible and are of high quality, a challenging task that requires the development and deployment of methods for measuring and documenting data quality metrics. On September 18, 2010, the U.S. National Cancer Institute (NCI) convened the "International Workshop on Proteomic Data Quality Metrics" in Sydney, Australia, to identify and address issues facing the development and use of such methods for open access proteomics data. The stakeholders at the workshop enumerated the key principles underlying a framework for data quality assessment in mass spectrometry data that will meet the needs of the research community, journals, funding agencies, and data repositories. Attendees discussed and agreed up on two primary needs for the wide use of quality metrics: (i) an evolving list of comprehensive quality metrics and (ii) standards accompanied by software analytics. Attendees stressed the importance of increased education and training programs to promote reliable protocols in proteomics. This workshop report explores the historic precedents, key discussions, and necessary next steps to enhance the quality of open access data. By agreement, this article is published simultaneously in Proteomics, Proteomics Clinical Applications, Journal of Proteome Research, and Molecular and Cellular Proteomics, as a public service to the research community. The peer review process was a coordinated effort conducted by a panel of referees selected by the journals. PMID:22213554

  2. Recommendations for mass spectrometry data quality metrics for open access data (corollary to the Amsterdam Principles).

    PubMed

    Kinsinger, Christopher R; Apffel, James; Baker, Mark; Bian, Xiaopeng; Borchers, Christoph H; Bradshaw, Ralph; Brusniak, Mi-Youn; Chan, Daniel W; Deutsch, Eric W; Domon, Bruno; Gorman, Jeff; Grimm, Rudolf; Hancock, William; Hermjakob, Henning; Horn, David; Hunter, Christie; Kolar, Patrik; Kraus, Hans-Joachim; Langen, Hanno; Linding, Rune; Moritz, Robert L; Omenn, Gilbert S; Orlando, Ron; Pandey, Akhilesh; Ping, Peipei; Rahbar, Amir; Rivers, Robert; Seymour, Sean L; Simpson, Richard J; Slotta, Douglas; Smith, Richard D; Stein, Stephen E; Tabb, David L; Tagle, Danilo; Yates, John R; Rodriguez, Henry

    2011-12-01

    Policies supporting the rapid and open sharing of proteomic data are being implemented by the leading journals in the field. The proteomics community is taking steps to ensure that data are made publicly accessible and are of high quality, a challenging task that requires the development and deployment of methods for measuring and documenting data quality metrics. On September 18, 2010, the United States National Cancer Institute convened the "International Workshop on Proteomic Data Quality Metrics" in Sydney, Australia, to identify and address issues facing the development and use of such methods for open access proteomics data. The stakeholders at the workshop enumerated the key principles underlying a framework for data quality assessment in mass spectrometry data that will meet the needs of the research community, journals, funding agencies, and data repositories. Attendees discussed and agreed up on two primary needs for the wide use of quality metrics: 1) an evolving list of comprehensive quality metrics and 2) standards accompanied by software analytics. Attendees stressed the importance of increased education and training programs to promote reliable protocols in proteomics. This workshop report explores the historic precedents, key discussions, and necessary next steps to enhance the quality of open access data. By agreement, this article is published simultaneously in the Journal of Proteome Research, Molecular and Cellular Proteomics, Proteomics, and Proteomics Clinical Applications as a public service to the research community. The peer review process was a coordinated effort conducted by a panel of referees selected by the journals. PMID:22052993

  3. Recommendations for mass spectrometry data quality metrics for open access data (corollary to the Amsterdam Principles).

    PubMed

    Kinsinger, Christopher R; Apffel, James; Baker, Mark; Bian, Xiaopeng; Borchers, Christoph H; Bradshaw, Ralph; Brusniak, Mi-Youn; Chan, Daniel W; Deutsch, Eric W; Domon, Bruno; Gorman, Jeff; Grimm, Rudolf; Hancock, William; Hermjakob, Henning; Horn, David; Hunter, Christie; Kolar, Patrik; Kraus, Hans-Joachim; Langen, Hanno; Linding, Rune; Moritz, Robert L; Omenn, Gilbert S; Orlando, Ron; Pandey, Akhilesh; Ping, Peipei; Rahbar, Amir; Rivers, Robert; Seymour, Sean L; Simpson, Richard J; Slotta, Douglas; Smith, Richard D; Stein, Stephen E; Tabb, David L; Tagle, Danilo; Yates, John R; Rodriguez, Henry

    2012-02-01

    Policies supporting the rapid and open sharing of proteomic data are being implemented by the leading journals in the field. The proteomics community is taking steps to ensure that data are made publicly accessible and are of high quality, a challenging task that requires the development and deployment of methods for measuring and documenting data quality metrics. On September 18, 2010, the U.S. National Cancer Institute (NCI) convened the "International Workshop on Proteomic Data Quality Metrics" in Sydney, Australia, to identify and address issues facing the development and use of such methods for open access proteomics data. The stakeholders at the workshop enumerated the key principles underlying a framework for data quality assessment in mass spectrometry data that will meet the needs of the research community, journals, funding agencies, and data repositories. Attendees discussed and agreed up on two primary needs for the wide use of quality metrics: (1) an evolving list of comprehensive quality metrics and (2) standards accompanied by software analytics. Attendees stressed the importance of increased education and training programs to promote reliable protocols in proteomics. This workshop report explores the historic precedents, key discussions, and necessary next steps to enhance the quality of open access data. By agreement, this article is published simultaneously in the Journal of Proteome Research, Molecular and Cellular Proteomics, Proteomics, and Proteomics Clinical Applications as a public service to the research community. The peer review process was a coordinated effort conducted by a panel of referees selected by the journals. PMID:22053864

  4. Recommendations for mass spectrometry data quality metrics for open access data (corollary to the Amsterdam principles).

    PubMed

    Kinsinger, Christopher R; Apffel, James; Baker, Mark; Bian, Xiaopeng; Borchers, Christoph H; Bradshaw, Ralph; Brusniak, Mi-Youn; Chan, Daniel W; Deutsch, Eric W; Domon, Bruno; Gorman, Jeff; Grimm, Rudolf; Hancock, William; Hermjakob, Henning; Horn, David; Hunter, Christie; Kolar, Patrik; Kraus, Hans-Joachim; Langen, Hanno; Linding, Rune; Moritz, Robert L; Omenn, Gilbert S; Orlando, Ron; Pandey, Akhilesh; Ping, Peipei; Rahbar, Amir; Rivers, Robert; Seymour, Sean L; Simpson, Richard J; Slotta, Douglas; Smith, Richard D; Stein, Stephen E; Tabb, David L; Tagle, Danilo; Yates, John R; Rodriguez, Henry

    2012-01-01

    Policies supporting the rapid and open sharing of proteomic data are being implemented by the leading journals in the field. The proteomics community is taking steps to ensure that data are made publicly accessible and are of high quality, a challenging task that requires the development and deployment of methods for measuring and documenting data quality metrics. On September 18, 2010, the U.S. National Cancer Institute (NCI) convened the "International Workshop on Proteomic Data Quality Metrics" in Sydney, Australia, to identify and address issues facing the development and use of such methods for open access proteomics data. The stakeholders at the workshop enumerated the key principles underlying a framework for data quality assessment in mass spectrometry data that will meet the needs of the research community, journals, funding agencies, and data repositories. Attendees discussed and agreed upon two primary needs for the wide use of quality metrics: (i) an evolving list of comprehensive quality metrics and (ii) standards accompanied by software analytics. Attendees stressed the importance of increased education and training programs to promote reliable protocols in proteomics. This workshop report explores the historic precedents, key discussions, and necessary next steps to enhance the quality of open access data. By agreement, this article is published simultaneously in Proteomics, Proteomics Clinical Applications, Journal of Proteome Research, and Molecular and Cellular Proteomics, as a public service to the research community. The peer review process was a coordinated effort conducted by a panel of referees selected by the journals. PMID:22069307

  5. KNOWLEDGE AS CAPITAL: INTEGRATED QUALITY MANAGEMENT

    Microsoft Academic Search

    Milan Zeleny

    1991-01-01

    Quality of any product or service depends on the quality of the underlying process of its design, production and delivery. Quality, as customer-defined fitness for use, is to be pulled in by an integrated (and empowered) customer, rather than pushed out by a survey data-saturated (informated) producer. There are two essential ways of approaching such an objective of continuous quality

  6. Public Management and Organizational Performance: The Effect of Managerial Quality

    ERIC Educational Resources Information Center

    Meier, Kenneth J.; O'Toole, Laurence J., Jr.

    2002-01-01

    This paper presents the first large study of public management quality and its effect on program performance. Using 5 years of data from more than 1000 Texas school districts, the authors measure quality as the additional salary paid to school superintendents over and above the normal determinants of salary. This measure of managerial quality is…

  7. Application of COMERO Data Collecting in Quality Management System

    Microsoft Academic Search

    Yanfang Yue; Rui-gang Zhang; Guang Yang; Guang-le Ge

    2009-01-01

    Summary form only given. Exact and real-time collection of quality data from manufacturing process is the most important step in quality management system. It is the foundation of cumulating, analyzing and effectively controlling the processpsilas quality. As an advanced and exact metrical instrument, 3-degree coordinate measuring machining (CMM) has been widely used in machinery manufacturing industry. However, it could only

  8. [Quality management in the German health care system].

    PubMed

    Bangha, E; Fritze, B; Yaguboglu, R; Amon, U

    1999-05-01

    With the increasing demands on hospitals for improved quality and lower costs, hospitals have been forced to reevaluate their manner of operation and quality assurance programs. Hospitals have also been faced with customer dissatisfaction and intense competition. This article reviews current quality-management systems and examines their position in dermatology. PMID:10412629

  9. Supplier quality management in the Pearl River Delta

    Microsoft Academic Search

    V. H. Y Lo; D. Sculli; A. H. W. Yeung

    2006-01-01

    Purpose – The primary objective of this paper is to ascertain the impact of supplier quality management (SQM) on the quality performance of manufacturing companies operating in the Pearl River Delta (PRD) area of Southern China. Design\\/methodology\\/approach – Path analysis is used to build a model that demonstrates how SQM contributes to quality performance and also the constructive effect of

  10. Product development stages and associated quality management approaches

    Microsoft Academic Search

    Shams-ur Rahman

    1995-01-01

    Summarizes the quality control methods and techniques developed over the last five decades and categorizes them into three broad approaches, each identified with three broadly-defined product development stages. Observes that the quality management approaches developed and applied to assess and improve product quality have followed the opposite sequence of the product development stages.

  11. Total Quality Management in Economic Education: Defining the Market.

    ERIC Educational Resources Information Center

    Ray, Margaret A.

    1996-01-01

    Provides an overview of the criticism leveled at the use of Total Quality Management (TQM) in teaching economics. Proposes an alternative use of TQM that relies more on traditional student-teacher interaction. The alternative TQM uses quality circles, one-minute papers, and quality check sheets. (MJP)

  12. Quality management in health care: a 20-year journey.

    PubMed

    Ruiz, Ulises

    2004-01-01

    In this article, the total quality programme in the Spanish healthcare system (1986-1992) and the subsequent quality improvement steps that have led to definition and implementation of such an integrated framework, seeking a quality management system and patient safety, are discussed. PMID:15552387

  13. Strategic collaborative quality management and employee job satisfaction

    PubMed Central

    Mosadeghrad, Ali Mohammad

    2014-01-01

    Background: This study aimed to examine Strategic Collaborative Quality Management (SCQM) impact on employee job satisfaction. Methods: The study presents a case study over six years following the implementation of the SCQM programme in a public hospital. A validated questionnaire was used to measure employees’ job satisfaction. The impact of the intervention was measured by comparing the pre-intervention and post-intervention measures in the hospital. Results: The hospital reported a significant improvement in some dimensions of job satisfaction like management and supervision, organisational policies, task requirement, and working conditions. Conclusion: This paper provides detailed information on how a quality management model implementation affects employees. A well developed, well introduced and institutionalised quality management model can improve employees’ job satisfaction. However, the success of quality management needs top management commitment and stability. PMID:24847482

  14. Regionalization of municipal solid waste management in Japan: balancing the proximity principle with economic efficiency.

    PubMed

    Okuda, Itaru; Thomson, Vivian E

    2007-07-01

    The proximity principle - disposing of waste close to its origin - has been a central value in municipal solid waste (MSW) management in Japan for the last 30 years and its widespread adoption has helped resolve numerous "Not in My Backyard" issues related to MSW management. However, MSW management costs have soared, in large part because of aggressive recycling efforts and because most MSW is incinerated in a country that has scarce landfill capacity. In addition, smaller, less sophisticated incinerators have been closed because of high dioxin emissions. Rising costs combined with the closure of smaller incinerators have shifted MSW management policy toward regionalization, which is the sharing of waste management facilities across municipalities. Despite the increased use of regionalized MSW facilities, the proximity principle remains the central value in Japanese MSW management. Municipal solid waste management has become increasingly regionalized in the United States, too, but different driving forces are at work in these two countries. The transition to regionalized MSW management in Japan results from strong governmental control at all levels, with the central government providing funds and policy direction and prefectures and municipalities being the primary implementing authorities. By contrast, market forces are a much stronger force with US MSW management, where local governments - with state government oversight - have primary responsibility for MSW management. We describe recent changes in Japan's MSW programs. We examine the connections between MSW facility regionalization, on the one hand, and, on the other hand, the proximity principle, coordination among local governments, central government control, and financing mechanisms. PMID:17530331

  15. Research on Production-Oriented Virtual Enterprise Quality Information Management

    Microsoft Academic Search

    Haitao Su; Xiaowei Ma; Junxia Ma

    2010-01-01

    Production-oriented virtual enterprise is a more important form in the virtual enterprise, quality information management plays an irreplaceable role in production-oriented virtual enterprise. According to life-cycle theory of the virtual enterprise and the condition of information technology, combing with quality assurance model and started with customer relations, quality information management system of production-oriented virtual enterprise was built. It is conducive

  16. Quality management systems and clinical outcomes in Dutch nursing homes

    Microsoft Academic Search

    Cordula Wagner; Karen Klein Ikkink; Gerrit van der Wal; Peter Spreeuwenberg; Dinny Herman de Bakker; Peter Paulus Groenewegen

    2006-01-01

    The objective of the article is to explore the impact quality management systems and quality assurance activities in nursing homes have on clinical outcomes. The results are based on a cross-sectional study in 65 Dutch nursing homes. The management of the nursing homes as well as the residents (N=12,377) participated in the study. Primary survey-data about the implementation of quality

  17. RELATIONSHIP BETWEEN QUALITY MANAGEMENT PRACTICES AND KNOWLEDGE INTEGRATION AND ITS IMPACT ON NEW PRODUCT DEVELOPMENT PERFORMANCE

    Microsoft Academic Search

    Abdullah Aldakhil; Mark A. Vonderembse

    Quality management leaders have considered the role of knowledge in quality management. However, several researchers in the quality management field differ considerably when contemplating knowledge. In this paper, we propose an integrated perspective of quality and knowledge management. This integrated perspective helps clarify how Quality Management Practices (QMPs) can lead to effective Knowledge Integration (KI). This research argues that the

  18. A view of quality management through the Deming approach 

    E-print Network

    Farris, Chris Lane

    1995-01-01

    A View Of Quality Management Through The Deming Approach A Professional Paper by Chris Lane Farris Submitted to the College of Agriculture and Life Sciences of Texas A8 M University in partial fulfillment of the requirements for the degree... of MASTER OF AGRICULTURE December 1995 Department of Animal Science Beef Cattle Management A View Of Quality Management Through The Deming Approach A Professional Paper by Chris Lane Farris Approved as to style and content by: William L. Mies...

  19. Soft Law Principles for Improving Drought Management in Mediterranean Countries

    Microsoft Academic Search

    Esther López-Barrero; Ana Iglesias

    This chapter presents an analysis of the process of transformation of international initiatives for drought management into\\u000a real regulations at the national and international levels, revising the current situation of legal and institutional systems\\u000a dealing with drought management in the Mediterranean basin: Cyprus, Greece, Italy, Morocco, Spain and Tunisia. Based on the\\u000a existence of such documents and according to the

  20. A regional study of quality management infrastructure practices in USA and Mexico

    Microsoft Academic Search

    Luis E. Solis; T. S. Raghu-Nathan; S. Subba Rao

    2000-01-01

    Presents the results of a study on quality management infrastructure practices and quality performance in manufacturing companies located in the North and Central regions of Mexico and the US Midwest region. Seven quality management infrastructure practices – top management support, strategic quality planning, quality information availability, employee training, supplier quality, customer focus, and quality citizenship – were assessed and compared.

  1. Research on Quality Management System for Individualized Customization Based-Customer Satisfaction

    Microsoft Academic Search

    Xingyu Jiang; Shuang Liang; Wei Ding; Wanshan Wang

    2007-01-01

    When quality assurance is used in customization production mode, the most critical problem is how to maintain stable product quality and meet the customer individualized requirements constantly, quality management system model of customization based customer satisfaction is set up, collaborative quality design, production process quality management, application and service quality management and quality evaluation etc., the key functions in the

  2. Aspects of the quality - Environmental management system and cleaner production

    Microsoft Academic Search

    Theodor Maghiar; Ada Mirela Tomescu; Cornel Antal

    Management is a significant factor in any business activity. It may be enhanced by the application of various management systems. These will help to obtain, organize, administrate, evaluate and control particulars: information, quality, environmental protection, health and safety and various resources (human, finance etc). Environmental management should embrace recent changes in the area of environmental protection, and be tailored to

  3. Total Quality Management Is Total at Fox Valley Technical College.

    ERIC Educational Resources Information Center

    Tyler, Carol R.

    1993-01-01

    At Fox Valley Technical College (Wisconsin), application of Total Quality Management (TQM) brought positive outcomes and other effects. Areas in which TQM was used are considered, including admissions, employee safety, customer focus, policy formation, management performance appraisal, student services, creation of a self-managing class, TQM for…

  4. Performance Indicators and the Management of Quality in Education.

    ERIC Educational Resources Information Center

    Cuttance, Peter

    Issues that affect the use of performance indicators in managing educational quality are discussed in this paper. Recent changes in public-sector organizational management include the development of strategies for the management of change itself and the changing role of the public sector. A trend within the public sector is an increase in the…

  5. Quality assurance of imaging techniques used in the clinical management of osteoporosis.

    PubMed

    Guglielmi, G; Damilakis, J; Solomou, G; Bazzocchi, A

    2012-12-01

    Recent advances in the densitometric and imaging techniques involved in the management of osteoporosis are associated with increasing accuracy and precision as well as with higher exposure to ionising radiation. Therefore, special attention to quality assurance (QA) procedures is needed in this field. The development of effective and efficient QA programmes is mandatory to guarantee optimal image quality while reducing radiation exposure levels to the ALARA principle (as low as reasonably achievable). In this review article, the basic QA procedures are discussed for the techniques applied to everyday clinical practice. PMID:23090242

  6. Core process management practices, quality tools and quality improvement in ISO 9001 certified manufacturing companies

    Microsoft Academic Search

    Evangelos L. Psomas; Christos V. Fotopoulos; Dimitrios P. Kafetzopoulos

    2011-01-01

    Purpose – The purpose of this paper is to determine, first, the level to which ISO 9001 certified manufacturing companies adopt process management and improve quality, second, the latent factors of process management and quality improvement, and finally, the relationships between the latent factors extracted. Design\\/methodology\\/approach – A research project was carried out in 196 ISO 9001 certified manufacturing companies

  7. The Relation among School District Health, Total Quality Principles for School Organization and Student Achievement

    ERIC Educational Resources Information Center

    Marshall, Jon; Pritchard, Ruie; Gunderson, Betsey

    2004-01-01

    The purpose of this study was to determine the congruence among W. E. Deming's 14 points for Total Quality Management (TQM), the organizational health of school districts, and student achievement. Based on Kanter's (1983) concept of a Culture of Pride with a Climate of Success, healthy districts were defined as having an organizational culture…

  8. Using Principles of Quality and Safety Education for Nurses in School Nurse Continuing Education

    ERIC Educational Resources Information Center

    Rosenblum, Ruth K.; Sprague-McRae, Julie

    2014-01-01

    School nurses require ongoing continuing education in a number of areas. The Quality and Safety Education for Nurses (QSEN) framework can be utilized in considering school nurses' roles and developing continuing education. Focusing on neurology continuing education, the QSEN framework is illustrated with the example of concussion management

  9. Supply Chain Quality Management: A Simulation Study

    Microsoft Academic Search

    Janice K. Winch

    2008-01-01

    This paper demonstrates the application of a sequential experimentation and simulation metamodeling to supply chain quality modeling. The supply chain simulation model exam- ines the effectiveness of supply chain operations, demand uncertainty, supply chain speed, and quality and distribution issues. The effects of critical supply chain factors on quality and speed of a supply chain network are investigated. Our results

  10. Total quality management: a new perspective for improving quality and productivity

    Microsoft Academic Search

    A. Gunasekaram; S. K. Goyal; T. MArtikainen; P. Yli-Olli

    1998-01-01

    This paper deals with total quality management (TQM) with an emphasis on developing suitable strategies for improving quality and productivity in manufacturing systems. In recent years, TQM has been seen as an important strategy for achieving success in business both in terms of quality and productivity. However, there seem to be no clear strategic framework and guide-lines for implementing TQM

  11. Quality Assurance Strategy for Existing Homes: Final Quality Management Primer for High Performing Homes

    SciTech Connect

    Del Bianco, M.; Taggart, J.; Sikora, J.; Wood, A.

    2012-12-01

    This guide is designed to help Building America (BA) Teams understand quality management and its role in transitioning from conventional to high performance home building and remodeling. It explains what quality means, the value of quality management systems, the unique need for QMS when building high performing homes, and the first steps to a implementing a comprehensive QMS. This document provides a framework and context for BA teams when they encounter builders and remodelers.

  12. An evaluation of the quality of Turkish community pharmacy web sites concerning HON principles.

    PubMed

    Yegenoglu, Selen; Sozen, Bilge; Aslan, Dilek; Calgan, Zeynep; Cagirci, Simge

    2008-05-01

    The objective of this study was to find all the existing Web sites of Turkish community pharmacies and evaluate their "quality" in terms of Health on the Net (HON) Code of conduct principles. Multiple Internet search engines were used (google.com, yahoo.com, altavista.com, msn.com). While searching on the Internet, "eczane (pharmacy)" and "eczanesi (pharmacy of)" key words were used. The Internet search lasted for 2 months starting from March 1, 2007 until May 1, 2007. SPSS ver. 11.5 statistical program (SPSS, Inc., Chicago, IL) was used for data entry and analysis. At the end of the Internet search via all the indicated search engines, a total of 203 (all different from each other) community pharmacy Web sites were determined; of these, 14 were under construction and 6 were not accessible. As a result, 183 community pharmacy Web sites were included in the study. All of the Web sites could be accessed (100%). However, the availability of some characteristics of the pharmacies were quite poor. None of the pharmacies met all of the HON principles. Only 11 Web sites were appropriate in terms of complementarity (6.0%). Confidentiality criteria was met by only 14 pharmacies (7.7%). Nine pharmacies (4.9%) completed the "attribution" criteria. Among 183 pharmacy Web sites, the most met HON principle was the "transparency of authorship" (69 pharmacy Web sites; 37.7%). Because of the results of our study, the Turkish Pharmacists Association can take a pioneer role to apply some principles such as HON code of conduct in order to increase the quality of Turkish community pharmacists' Web sites. PMID:18570568

  13. 78 FR 25011 - Revisions to the California State Implementation Plan, Antelope Valley Air Quality Management...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-04-29

    ...South Coast Air Quality Management District and Ventura County...Antelope Valley Air Quality Management District (AVAQMD), Santa...South Coast Air Quality Management District (SCAQMD) and Ventura...from motor vehicle and mobile equipment coating operations and...

  14. 78 FR 58459 - Revisions to the California State Implementation Plan, Antelope Valley Air Quality Management...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-09-24

    ...South Coast Air Quality Management District and Ventura County...Antelope Valley Air Quality Management District (AVAQMD), Santa...South Coast Air Quality Management District (SCAQMD) and Ventura...from motor vehicle and mobile equipment coating operations and...

  15. 77 FR 65133 - Revisions to the California State Implementation Plan, Mojave Desert Air Quality Management District

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-10-25

    ...Implementation Plan, Mojave Desert Air Quality Management District AGENCY: Environmental...revisions to the Mojave Desert Air Quality Management District (MDAQMD) portion...E) Mojave Desert Air Quality Management District. (1) Rule...

  16. 76 FR 47094 - Revisions to the California State Implementation Plan; South Coast Air Quality Management District

    Federal Register 2010, 2011, 2012, 2013, 2014

    2011-08-04

    ...Implementation Plan; South Coast Air Quality Management District AGENCY: Environmental...revision to the South Coast Air Quality Management District portion of the California...local rule: South Coast Air Quality Management District Rule 1175,...

  17. 78 FR 21582 - Revisions to the California State Implementation Plan, Butte County Air Quality Management...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-04-11

    ...Implementation Plan, Butte County Air Quality Management District and Sacramento Metropolitan Air Quality Management District AGENCY: Environmental...revisions to the Butte County Air Quality Management District (BCAQMD) and...

  18. 75 FR 61413 - Notice of Availability of Biotechnology Quality Management System Audit Standard and Evaluation...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-10-05

    ...Availability of Biotechnology Quality Management System Audit Standard and Evaluation...known as the Biotechnology Quality Management System Program (BQMS Program...customized biotechnology quality management system (BQMS) to improve...

  19. 76 FR 44493 - Revisions to the California State Implementation Plan, Northern Sierra Air Quality Management...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2011-07-26

    ...Metropolitan Air Quality Management District (SMAQMD...South Coast Air Quality Management District (SCAQMD...anonymous access'' system, and EPA will...Northern Sierra Air Quality Management District (1...Vapor Recovery System...

  20. A model for achieving total quality-management information technology infrastructure within an integrated delivery system.

    PubMed

    Tan, J K

    1998-11-01

    The strategic development and deployment of a health management information technology infrastructure is discussed from two perspectives for radiologists and for other medical technologists: the integrated delivery system (IDS) perspective and a total quality-management (TQM) perspective. On the one hand, an IDS perspective is important because of the need to prepare radiologists and other medical practitioners to thrive within rapidly changing health organizational models and evolving health service delivery partnership systems. On the other, a TQM perspective is important due to the need to realize an appropriate, efficient, and cost-effective health information infrastructure for developing seamless, integrated radiological and other medical imaging services. Apart from intelligently pursuing an aligned organizational business strategy with the organizational information system strategy, senior radiological managers and medical technologists of health organizations need to pay particular attention to key quality principles for effecting changes in organizational structures and processes to fit changes in information technological requirements, implementations, and innovations. PMID:9848060

  1. Principles of Managing Audiovisual Materials and Equipment. Second Revised Edition.

    ERIC Educational Resources Information Center

    California Univ., Los Angeles. Biomedical Library.

    This manual offers information on a wide variety of health-related audiovisual materials (AVs) in many formats: video, motion picture, slide, filmstrip, audiocassette, transparencies, microfilm, and computer assisted instruction. Intended for individuals who are just learning about audiovisual materials and equipment management, the manual covers…

  2. Total quality management strategies in mental health systems

    Microsoft Academic Search

    William V. Rago; William H. Reid

    1991-01-01

    This paper introduces the concept of total quality management (TQM) to top managers of mental health systems. While TQM is\\u000a a philosophy of management at the cutting edge of U.S. business, it has only recently entered the vocabulary of health care\\u000a managers. To our knowledge, TQM has yet to be systematically applied to the state mental health service delivery system.

  3. The Development of a Set of Principles for Through-Life Management of Engineering Information

    E-print Network

    McMahon, C A; Caldwell, N H M; Darlington, M J; Culley, S J; Giess, M D; Clarkson, P J

    2009-10-26

    #8;The Development of a Set of Principles for the Through-Life Management of Engineering Information C.A. McMahon, N.H.M. Caldwell, M.J. Darlington, S.J. Culley, M. D. Giess & P.J. Clarkson#11; kim40rep007mjd10.doc access level... : 1 issue date: 1st October 2009 #12;Acknowledgement of Contribution This report presents for the first time the development of a set of principles for Through-Life Management of Engineering Information. The authors wish to acknowledge...

  4. The role of top management commitment in quality management: an empirical analysis of the auto parts industry

    Microsoft Academic Search

    Sanjay L. Ahire; K. C. O’Shaughnessy

    1998-01-01

    Examines the associations between ten integrated quality management constructs and the resulting product quality. Analyzes responses from plant managers of 449 auto-parts firms using stepwise regression. Notes three primary predictors (customer focus, empowerment, and supplier quality management) explaining 26 per cent of variation in product quality. Examines the role of top management commitment in TQM implementation by splitting the sample

  5. Developments in total quality management in the United States: the Intermountain Health Care perspective.

    PubMed

    Richards, K F

    1994-06-01

    In summary our purpose has been to evaluate quality in the following terms. Best process of care--narrowing the variation of care decisions, working towards the best method. Best clinical outcome--decreased morbidity ond mortality. Best patient satisfaction--both for clinical outcome and the process of care. Best value--best value at the lowest cost. At Intermountain Health Care we believe that the best way to achieve the best quality improvement in a health care system is to involve all of the participants--patients, providers, and systems--in employing the principles of total quality management. Patient involvement--in prevention; participating in best care process through education and utilisation; in evaluating functional status before, during, and after intervention; in satisfaction; in clinical outcome and follow up with providers. Provider involvement--in planning, implementing, analysing, and educating; in defining guidelines; in reassessing and defining guidelines; in reassessing and continually modifying the care map, always striving for "best care." System involvement--in providing structure and mechanisms, support staff, and information systems and being willing to focus on quality as a part of its mission. An American philosopher, George Santayana, once said: "What we call the contagious force of an idea is really the force of the people who have embraced it." It will be up to all of us collectively to become the force behind moving quality management principles into the forefront of patient care methodology and ensuring that quality remains as the guiding principle of health care delivery in the future. PMID:10172132

  6. Medical errors--is total quality management for the battlefield desirable?

    PubMed

    Cohen, David J; Lisagor, Philip

    2005-11-01

    There has recently been a great deal of discussion in both the lay press as well as the medical press regarding the incidence of errors that occur during medical practice. There have been many discussions of how quality control measures from industry can be applied to the health care system. Indeed both civilian and "brick and mortar" military medical treatment facilities are adapting these techniques. It is important that we understand the principles behind Total Quality Management (TQM) as well as its techniques and limitations. TQM is based on limiting deviation from an accepted standard of practice. These principles may be as applicable to our military health care facilities in a field environment as they are to our fixed facilities, although the standards used for measurement may have to be modified to adapt to different constraints of environment and resources. TQM techniques can nonetheless be applied in virtually any facility to ensure the best possible care and outcomes for our soldiers. PMID:16450816

  7. Integration of Large-Scale Optimization and Game Theory for Sustainable Water Quality Management

    NASA Astrophysics Data System (ADS)

    Tsao, J.; Li, J.; Chou, C.; Tung, C.

    2009-12-01

    Sustainable water quality management requires total mass control in pollutant discharge based on both the principles of not exceeding assimilative capacity in a river and equity among generations. The stream assimilative capacity is the carrying capacity of a river for the maximum waste load without violating the water quality standard and the spirit of total mass control is to optimize the waste load allocation in subregions. For the goal of sustainable watershed development, this study will use large-scale optimization theory to optimize the profit, and find the marginal values of loadings as reference of the fair price and then the best way to get the equilibrium by water quality trading for the whole of watershed will be found. On the other hand, game theory plays an important role to maximize both individual and entire profits. This study proves the water quality trading market is available in some situation, and also makes the whole participants get a better outcome.

  8. Role of test in total quality management

    NASA Astrophysics Data System (ADS)

    Neblett, Bill

    1995-05-01

    The quality of a delivered product or system is ultimately limited by the quality of its design and manufacturing process. Defects that escape the design, manufacturing, and test processes are delivered to customers. Process Potential Index (Cp) and Process Capability Index (Cpk) are now widely used to express design and manufacturing quality. Design quality may be estimated from product models, if they exist, or measured using parameter test data. The difficulty in using test data is no so much in the calculations, but in the recording, storing, and selection of the data to be used in the calculations. This paper defines the metrics of quality estimation and describes an implementation of a system for estimating defect levels and process capabilities. The implementation includes the definition of a standardized parametric data exchange language for test data and an analytical system to standardize product quality measurement.

  9. The empirical relationship between quality management and the speed of new product development

    Microsoft Academic Search

    Hongyi Sun; Yangyang Zhao

    2010-01-01

    Quality management philosophy and tools have been widely used to improve and control product quality. However, there is a lack of literature on the relationship between quality management and new product development (NPD). People even worry whether quality management may hinder new product development. This paper reports a study that aims to investigate the influence of quality management on the

  10. [Electronic data processing assisted quality management in general practice networks].

    PubMed

    Hellbrück, R P

    2000-10-01

    Possibilities of an EDP-based quality management for medical networks are presented and some organizational requirements are derived. To show the relevance of the approach, three networks are sketched. PMID:11103562

  11. publication 426-044 Urban Water-Quality Management

    E-print Network

    Liskiewicz, Maciej

    publication 426-044 Urban Water-Quality Management: Purchasing Aquatic Plants Susan French. Submerged - Sometimes called "oxygenators," these plants use waste nutrients and help purify the water, Norfolk Aquaticplantsareessentialforahealthyandenvironmentally balanced water garden. Whether you

  12. Total Quality Management and the System Safety Secretary

    NASA Technical Reports Server (NTRS)

    Elliott, Suzan E.

    1993-01-01

    The system safety secretary is a valuable member of the system safety team. As downsizing occurs to meet economic constraints, the Total Quality Management (TQM) approach is frequently adopted as a formula for success and, in some cases, for survival.

  13. Driving external chemistry optimization via operations management principles.

    PubMed

    Bi, F Christopher; Frost, Heather N; Ling, Xiaolan; Perry, David A; Sakata, Sylvie K; Bailey, Simon; Fobian, Yvette M; Sloan, Leslie; Wood, Anthony

    2014-03-01

    Confronted with the need to significantly raise the productivity of remotely located chemistry CROs Pfizer embraced a commitment to continuous improvement which leveraged the tools from both Lean Six Sigma and queue management theory to deliver positive measurable outcomes. During 2012 cycle times were reduced by 48% by optimization of the work in progress and conducting a detailed workflow analysis to identify and address pinch points. Compound flow was increased by 29% by optimizing the request process and de-risking the chemistry. Underpinning both achievements was the development of close working relationships and productive communications between Pfizer and CRO chemists. PMID:23973340

  14. Master Document located at: W:\\fas\\fas-Quality Management System\\Quality Management System\\01 Quality System\\02 WORK INSTRUCTIONS\\3700-3899 Facilities Coordination\\3735 LG Plasma Televisions.doc

    E-print Network

    Master Document located at: W:\\fas\\fas-Quality Management System\\Quality Management System\\01 for this process to complete. #12;Master Document located at: W:\\fas\\fas-Quality Management System\\Quality Management System\\01 Quality System\\02 WORK INSTRUCTIONS\\3700-3899 Facilities Coordination\\3735 LG Plasma

  15. Master Document located at: W:\\fas\\fas-Quality Management System\\Quality Management System\\01 Quality System\\02 WORK INSTRUCTIONS\\3700-3899 Facilities Coordination\\3729 Lecturn (Creme) Operation with JED Controllers.doc

    E-print Network

    Master Document located at: W:\\fas\\fas-Quality Management System\\Quality Management System\\01 the following instructions. #12;Master Document located at: W:\\fas\\fas-Quality Management System\\Quality Management System\\01 Quality System\\02 WORK INSTRUCTIONS\\3700-3899 Facilities Coordination\\3729 Lecturn

  16. Keys for successful implementation of total quality management in hospitals.

    PubMed

    Carman, James M; Shortell, Stephen M; Foster, Richard W; Hughes, Edward F X; Boerstler, Heidi; O' Brien, James L; O'Connor, Edward J

    2010-01-01

    Editor's Note: This article reports the findings of an analysis of the implementation of continuous quality improvement (CQI) or total quality management (TQM) programs in 10 hospitals. This analysis is the result of a 2-year study designed to identify and assess the ingredients that lead to the successful implementation of CQI programs in acute care hospitals. This article first appeared in Health Care Management Review 21(1), 48-60. Copyright © 1996 Aspen Publishers, Inc. (Lippincott Williams & Wilkins). PMID:20844354

  17. Improving the Quality of Online Discussion: The Effects of Strategies Designed Based on Cognitive Load Theory Principles

    ERIC Educational Resources Information Center

    Darabi, Aubteen; Jin, Li

    2013-01-01

    This article focuses on heavy cognitive load as the reason for the lack of quality associated with conventional online discussion. Using the principles of cognitive load theory, four online discussion strategies were designed specifically aiming at reducing the discussants' cognitive load and thus enhancing the quality of their online discussion.…

  18. Theories and concepts in total quality management

    Microsoft Academic Search

    John A. Dotchin; John S. Oakland

    1992-01-01

    This paper uses a review of the literature to examine quality as a concept and in the context of providing an operational understanding. TQM is presented as a holistic approach which requires customer orientation, empowered people, attention to the process, a good quality system, and continuous improvement. The concepts, theories and components are assembled into a new model for TQM.

  19. WATER QUALITY CONSIDERATIONS IN RESERVOIR MANAGEMENT

    Microsoft Academic Search

    Mark S. Dortch

    Water quality considerations can vary widely since a host of descriptors can be used to characterize water quality. Temperature and dissolved oxygen (DO) are of primary interest for most reservoirs since temperature regulates biotic growth rat es and life s tages and defines f ishery habitat (warm-, cool-, or cold-w ater), and oxygen is necessary to sustain aquatic life. Turbidity

  20. SITE-SPECIFIC SOIL QUALITY MANAGEMENT

    Technology Transfer Automated Retrieval System (TEKTRAN)

    Soil quality is a concept used to assess and monitor the ability of a soil to serve its various functions. This investigation covers four aspects of soil quality with a literature review, and provides complimentary research findings recently conducted on U.S. Midwest claypan soils. The four aspects ...

  1. Suprarenal vena caval occlusion. Principles of operative management.

    PubMed Central

    Smith, B M; Mulherin, J L; Sawyers, J L; Turner, B I; Prager, R L; Dean, R H

    1984-01-01

    Retrohepatic occlusion of the inferior vena cava caused by tumor complicates complete resection and not infrequently is associated with life-threatening symptoms that accelerate the lethality of the underlying malignant process. This report summarizes our experience with caval thrombectomy and reconstruction that allowed complete removal of all gross tumor in seven patients with malignant occlusion of the retrohepatic inferior vena cava. Included in this group are five patients with renal cell carcinoma and extension of tumor into the retrohepatic vena cava. Three of these patients had extension of tumor thrombus into the right atrium. A sixth patient had recurrent right adrenal cortical carcinoma with tumor invasion of the vena cava and occlusion to the right atrium. Associated hepatic vein occlusion and secondary Budd-Chiari syndrome also was successfully managed in this patient. The final patient with occlusion of the entire suprarenal vena cava required caval reconstruction after resection of a primary leiomyosarcoma of the retrohepatic portion of the vena cava. Careful planning of the operative procedure, adequate exposure, complete mobilization of the retrohepatic vena cava, and control of the hepatic venous effluent will allow patients with retrohepatic vena caval occlusions to be managed with safety and success. Images Figs. 1A and B. Fig. 4. Fig. 5. Fig. 6. Fig. 8. PMID:6732311

  2. Principles and applications of hyperspectral imaging in quality evaluation of agro-food products: a review.

    PubMed

    Elmasry, Gamal; Kamruzzaman, Mohammed; Sun, Da-Wen; Allen, Paul

    2012-01-01

    The requirements of reliability, expeditiousness, accuracy, consistency, and simplicity for quality assessment of food products encouraged the development of non-destructive technologies to meet the demands of consumers to obtain superior food qualities. Hyperspectral imaging is one of the most promising techniques currently investigated for quality evaluation purposes in numerous sorts of applications. The main advantage of the hyperspectral imaging system is its aptitude to incorporate both spectroscopy and imaging techniques not only to make a direct assessment of different components simultaneously but also to locate the spatial distribution of such components in the tested products. Associated with multivariate analysis protocols, hyperspectral imaging shows a convinced attitude to be dominated in food authentication and analysis in future. The marvellous potential of the hyperspectral imaging technique as a non-destructive tool has driven the development of more sophisticated hyperspectral imaging systems in food applications. The aim of this review is to give detailed outlines about the theory and principles of hyperspectral imaging and to focus primarily on its applications in the field of quality evaluation of agro-food products as well as its future applicability in modern food industries and research. PMID:22823348

  3. The Strategic Management of Store Brand Perceived Quality

    NASA Astrophysics Data System (ADS)

    Yang, Defeng

    Store brand plays a vital role in the success of retailers. Perceived quality is one of important factors influencing consumers' store brand purchase intention. Store brand perceived quality is lower compared with objective quality or national brand. For this end, the purpose of this article is to examine how to manage store brand perceived quality in strategic level. This article firstly discusses how consumers evaluate product quality, and the theoretical background of the reason that store brand perceived quality is lower from the view of cue related theories. Then, consumers' store brand quality evaluation is explored. Finally, this article presents several strategic tactics to increase store brand perceived quality. These tactics include choosing store's name as store brand name, making large advertising investment, improving store brand product package, and strengthening the relationship with store brand product suppliers.

  4. Evolution from quality management to an integrative management system based on TQM and its impact on the profession of quality managers in industry

    Microsoft Academic Search

    Dietmar Mangelsdorf

    1999-01-01

    Quality has a long tradition in industry. In and after the Second World War we all focused on quality control. In the 1980s, quality management systems, as given in the ISO standards 9000 series, paved the way for a quality-related business management. Advanced companies today are in a post-ISO-era, in search of business excellence to meet the challenges of the

  5. Quality management in analytical R&D in the pharmaceutical industry: Building quality from GLP

    Microsoft Academic Search

    F. Geijo

    2000-01-01

    The pharmaceutical industry is one of the most regulated activity sectors. The regulation includes specific quality systems\\u000a such as good laboratory practice (GLP), good clinical practice (GCP) and good manufacture practice (GMP). The principles of\\u000a GLP mainly cover the formal quality aspects of a procedure and do not evaluate the technical aspects in depth. On the other\\u000a hand, EN 45001

  6. 75 FR 40845 - Preventing Deaths and Injuries of Fire Fighters Using Risk Management Principles at Structure Fires

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-07-14

    ...141-A] Preventing Deaths and Injuries of Fire Fighters Using Risk Management Principles at Structure Fires AGENCY: National Institute for Occupational...entitled ``Preventing Deaths and Injuries of Fire Fighters Using Risk Management...

  7. Total quality management in India – perspective and analysis

    Microsoft Academic Search

    R. Jagadeesh

    1999-01-01

    Total quality management (TQM) has spread its wings in every sphere of the global corporate world and Indian companies are no exception. In this paper, first the growth and spread of TQM in India is traced from its initiation to current status. Further, the paper has tried to identify the causes for poor quality of products and service, and the

  8. Firm characteristics, total quality management, and financial performance

    Microsoft Academic Search

    Kevin B. Hendricks; Vinod R. Singhal

    2000-01-01

    This paper uses a sample of quality award winners to empirically test hypotheses that relate changes in operating income associated with effective implementation of total quality management (TQM) to various firm characteristics. The characteristics examined are firm size, the degree of capital intensity, the degree of diversification, the timing of TQM implementation, and the maturity of the program. We find

  9. Implementing total quality management : Statistical analysis of survey results

    Microsoft Academic Search

    Zinovy D. Radovilsky; J. William Gotcher; Sverre Slattsveen

    1996-01-01

    Describes the results of a survey in manufacturing, distribution and service organizations concerning total quality management (TQM). These results proved that an effective TQM programme should contain consistent training of all employees; significant improvement in communication between departments; and development of the standards to measure and control the cost of quality. Based on the survey results, identifies quantitative relationships between

  10. Firm characteristics, total quality management, and financial performance

    Microsoft Academic Search

    Kevin B Hendricks; Vinod R Singhal

    2001-01-01

    This paper uses a sample of quality award winners to empirically test hypotheses that relate changes in operating income associated with effective implementation of total quality management (TQM) to various firm characteristics. The characteristics examined are firm size, the degree of capital intensity, the degree of diversification, the timing of TQM implementation, and the maturity of the program. We find

  11. Assessing Educational Processes Using Total-Quality-Management Measurement Tools.

    ERIC Educational Resources Information Center

    Macchia, Peter, Jr.

    1993-01-01

    Discussion of the use of Total Quality Management (TQM) assessment tools in educational settings highlights and gives examples of fishbone diagrams, or cause and effect charts; Pareto diagrams; control charts; histograms and check sheets; scatter diagrams; and flowcharts. Variation and quality are discussed in terms of continuous process…

  12. Security excellence from a total quality management approach

    Microsoft Academic Search

    Clemens Martin; Anasuya Bulkan; Philipp Klempt

    2011-01-01

    This paper focuses on the synergy of business and security requirements to create a holistic methodology or approach. The integration revolves around the concept of total quality management to measure the security posture and is based on the premise that security requirements must be aligned and fused with the business' objectives. The postulated security methodology has extended the total quality

  13. Strategic Management of Quality: An American and British Perspective.

    ERIC Educational Resources Information Center

    Weller, L. David; McElwee, Gerard

    1997-01-01

    Total Quality Management is being implemented in American and British schools to improve educational outcomes. The 14 points of Deming's quality model and Porter's models of competition and drivers of cost provide a systematic, structured template to promote educational excellence and meet the demands of social, political, and economic forces.…

  14. Chemical supplier quality management: the changes and challenges

    Microsoft Academic Search

    J. O'Brien; T. Leslie

    2001-01-01

    Over the years the semiconductor industry has undergone tremendous change. The changes in technology are obvious but in addition to these, there have also been significant changes in the supplier quality management system. Some were driven by various quality programs, but others were necessary due to other issues such as container sizes (bottles to bulk containers), inventory control (high inventory

  15. Race, Managed Care, And The Quality Of Substance Abuse Treatment

    Microsoft Academic Search

    Marilyn C. Daley; Grant A. Ritter; Dominic Hodgkin; Richard H. Beinecke

    2005-01-01

    The adoption of managed behavioral health care by state Medicaid agencies has the potential to increase the quality of treatment for racial minorities by promoting access to substance abuse treatment and creating more appropriate utilization patterns. This paper examines three indicators of quality for white, Black, and Hispanic Medicaid clients who received substance abuse treatment in Massachusetts between 1992 and

  16. Gironacel[R]: A Virtual Tool for Learning Quality Management

    ERIC Educational Resources Information Center

    Mendez, Empar; Casadesus, Marti; De Ciurana, Quim

    2006-01-01

    This article describes the Gironacel[R] project--a virtual learning environment produced by the University of Girona. The purpose of this tool is to make it easier for students studying quality management courses within engineering schools to understand what the "quality culture" is and how to implement the ISO 9001:2000 standard in a very…

  17. Reforms, Leadership and Quality Management in Greek Higher Education

    ERIC Educational Resources Information Center

    Papadimitriou, Antigoni

    2011-01-01

    This article reports on research to form an understanding of how to account whether and how quality management (QM) has been adopted in Greek higher education. Greece only recently introduced quality assurance policies. In this study, I will describe governmental reforms related to QM policies until 2010. An issue that is frequently addressed…

  18. New product development process and total quality management

    Microsoft Academic Search

    A. Bellary; D. N. P. Murthy

    1999-01-01

    Summary form only given. The total quality management (TQM) paradigm provides an approach for achieving continuous improvement. Critical for this are (i) a good understanding of the new product development (NPD) process and (ii) defining suitable metrics to assess the NPD process. Once this is done, data needs to be collected to assess the quality of the NPD process in

  19. Total Quality Management: Increasing Productivity and Decreasing Costs.

    ERIC Educational Resources Information Center

    Heverly, Mary Ann; Cornesky, Robert A.

    1992-01-01

    Increasingly, higher education institutions are using Total Quality Management (TQM) as a vehicle for delivering cost-effective programs and services. The TQM philosophy is that quality can be improved by ceaselessly improving the processes that support the institution's mission. TQM is applicable to institutional research and planning as well as…

  20. Total Quality Management Perspective on Assessing Institutional Performance.

    ERIC Educational Resources Information Center

    Dooris, Michael J.; Teeter, Deborah J.

    1994-01-01

    Total Quality Management methods can build on conventional performance indicators to enhance their usefulness in monitoring and improving quality and effectiveness in higher education institutions. Experience with these methods at colleges and universities, particularly in several academic and administrative areas at Pennsylvania State University,…

  1. Managing University Business Educational Quality: ISO or AACSB?

    ERIC Educational Resources Information Center

    Dumond, Ellen J.; Johnson, Thomas W.

    2013-01-01

    Purpose: The purpose of this paper is to provide insight into quality management for business education. The paper provides business schools and Association to Advance Collegiate Schools of Business (AACSB) with information about two different quality standards and suggests how the AACSB accreditation process might be strengthened--thereby…

  2. Client satisfaction and quality management systems in contractor organizations

    Microsoft Academic Search

    Ekambaram Palaneeswaran; Thomas Ng; Mohan Kumaraswamy

    2006-01-01

    The construction industry is predominantly project based and quality is one of the client's prime concerns in their construction projects. Many clients, especially those in the Hong Kong public sector, require their contractors to have a Quality Management System (QMS) certified under ISO9000. Also, several contractors as well as clients themselves voluntarily implemented an ISO9000-based QMS in their respective organizations

  3. A Practical Guide to Applying Lean Tools and Management Principles to Health Care Improvement Projects

    Microsoft Academic Search

    Ross W. Simon; Elena G. Canacari

    Manufacturing organizations have used Lean management principles for years to help eliminate waste, streamline processes, and cut costs. This pragmatic approach to structured problem solving can be applied to health care process improvement projects. Health care leaders can use a step-by-step approach to document processes and then identify problems and opportunities for improvement using a value stream process map. Leaders

  4. Thermal Modeling, Analysis and Management in VLSI Circuits: Principles and Methods

    E-print Network

    Pedram, Massoud

    1 Thermal Modeling, Analysis and Management in VLSI Circuits: Principles and Methods Massoud Pedram have made thermal effects one of the most important concerns of VLSI designers. The increasing. Recent data shows that more than 50% of all IC failures are related to thermal issues. This article

  5. Innovation in Business Organizations: Adoption of Japanese Management Principles and Communications Technologies.

    ERIC Educational Resources Information Center

    Edwards, Renee; And Others

    A survey was completed by 248 North Carolinian companies in a study conducted to determine the extent to which businesses have responded to recent theories on Japanese management principles and communication technologies. The five areas of the survey focused on (1) characteristics of the respondent and organization, (2) communication and decision…

  6. The principles of management of congenital anomalies of the upper limb

    PubMed Central

    Watson, S.

    2000-01-01

    Management of congenital anomalies of the upper limb is reviewed with reference to classification and aetiology, incidence, diagnosis before birth, broad principles of treatment, timing of x rays and scans, functional aims, cosmetic appearance, counselling of parents, therapists, scars, skin grafts, growth, and timing of surgery. Notes on 11 congenital hand conditions are given.?? PMID:10868991

  7. The application of integrated safety management principles to the Tritium Extraction Facility project

    Microsoft Academic Search

    M. O. Hickman; R. R. Viviano

    2000-01-01

    The DOE has developed a program that is accomplishing a heightened safety posture across the complex. The Integrated Safety Management (ISM) System (ISMS) program utilizes five core functions and seven guiding principles as the basis for implementation. The core functions define the work scope, analyze the hazards, develop and implement hazard controls, perform the work, and provide feedback for improvement.

  8. Extended principle component analysis - a useful tool to understand processes governing water quality at catchment scales

    NASA Astrophysics Data System (ADS)

    Selle, B.; Schwientek, M.

    2012-04-01

    Water quality of ground and surface waters in catchments is typically driven by many complex and interacting processes. While small scale processes are often studied in great detail, their relevance and interplay at catchment scales remain often poorly understood. For many catchments, extensive monitoring data on water quality have been collected for different purposes. These heterogeneous data sets contain valuable information on catchment scale processes but are rarely analysed using integrated methods. Principle component analysis (PCA) has previously been applied to this kind of data sets. However, a detailed analysis of scores, which are an important result of a PCA, is often missing. Mathematically, PCA expresses measured variables on water quality, e.g. nitrate concentrations, as linear combination of independent, not directly observable key processes. These computed key processes are represented by principle components. Their scores are interpretable as process intensities which vary in space and time. Subsequently, scores can be correlated with other key variables and catchment characteristics, such as water travel times and land use that were not considered in PCA. This detailed analysis of scores represents an extension of the commonly applied PCA which could considerably improve the understanding of processes governing water quality at catchment scales. In this study, we investigated the 170 km2 Ammer catchment in SW Germany which is characterised by an above average proportion of agricultural (71%) and urban (17%) areas. The Ammer River is mainly fed by karstic springs. For PCA, we separately analysed concentrations from (a) surface waters of the Ammer River and its tributaries, (b) spring waters from the main aquifers and (c) deep groundwater from production wells. This analysis was extended by a detailed analysis of scores. We analysed measured concentrations on major ions and selected organic micropollutants. Additionally, redox-sensitive variables and environmental tracers indicating groundwater age were analysed for deep groundwater from production wells. For deep groundwater, we found that microbial turnover was stronger influenced by local availability of energy sources than by travel times of groundwater to the wells. Groundwater quality primarily reflected the input of pollutants determined by landuse, e.g. agrochemicals. We concluded that for water quality in the Ammer catchment, conservative mixing of waters with different origin is more important than reactive transport processes along the flow path.

  9. Total quality management and the performance measurement barrier

    Microsoft Academic Search

    Johan C. van Schalkwyk

    1998-01-01

    Total quality management is now a comprehensive management system. Yet many companies are still trying to combine TQM with an inappropriate performance measurement system to their own detriment. This article points out the dangers of overreliance on traditional financial and cost-based measurement systems. The essence of the problem is that financial information does not focus on the client’s needs nor

  10. Total quality management in higher education: Panacea or placebo?

    Microsoft Academic Search

    Gareth Williams

    1993-01-01

    Total Quality Management is a concept that has permeated the thinking of many higher education managers very quickly within the past five years. It is a product of the market ideologies of the 1980s and the managerialism which accompanied them. Nevertheless, despite the special features of higher education as a set of activities based on the creation and dissemination of

  11. A three-dimensional perspective of total quality management

    Microsoft Academic Search

    R. S. M. Lau; C. A. Anderson

    1998-01-01

    Total quality management (TQM) is not a unique single program, but rather a combination of many linked concepts. While TQM requires a company-wide approach and support, the application of TQM can vary depending on the level of management and company function involved. This paper offers a three-dimensional perspective of TQM, including the philosophical, strategic, and measurement dimensions, that together will

  12. Total quality management and corporate culture: constructs of organisational excellence

    Microsoft Academic Search

    Z. Irani; A. Beskese; P. E. D. Love

    2004-01-01

    There is a need for an appropriate culture to support the scope of Total Quality Management (TQM). Customer focus, systems approach, teamwork, involved management and continuous improvement are the aspects of TQM that facilitate improved organisational success, growth, and competitiveness. Many companies are now complementing continuous improvement with innovation, which is seen as the successful exploitation of new ideas. A

  13. Quality of service ensuring in urban solid waste management

    Microsoft Academic Search

    Nikolaos V. Karadimas; Vassili G. Loumos; Ourania D. Mavrantza

    2004-01-01

    In the present paper, a framework for the design and implementation of a system aiming to guarantee the quality of services for urban solid waste management is proposed. This system consists of a geo-referenced spatial database, built in the environment of a geographic information system (GIS), which includes all required parameters for waste management. These parameters involve point sources of

  14. Relationship between quality management information and operational performance : International perspective

    Microsoft Academic Search

    Phan Chi Anh; Yoshiki Matsui

    2011-01-01

    Purpose – The purpose of this paper is to examine whether quality management information (QMI) can be a source of competitive advantage and should be managed strategically. Design\\/methodology\\/approach – Analysis of variance and regression techniques were applied to the database of the high-performance manufacturing (HPM) project to analyze the differences and similarities existing across the countries on the degree of

  15. Problem Solving Teams in a Total Quality Management Environment.

    ERIC Educational Resources Information Center

    Towler, Constance F.

    1993-01-01

    Outlines the problem-solving team training process used at Harvard University (Massachusetts), including the size and formation of teams, roles, and time commitment. Components of the process are explained, including introduction to Total Quality Management (TQM), customer satisfaction, meeting management, Parker Team Player Survey, interactive…

  16. Managing quality effectively in supply chain: a preliminary study

    Microsoft Academic Search

    Victor H. Y. Lo; Alice Yeung

    2006-01-01

    Purpose – Operations management literature prescribes various practices in supply quality management (SQM). However, few studies have described the SQM practices being conducted in Asian countries, especially in Hong Kong. The purpose of this study is to identify the critical SQM practices that conducted in Hong Kong. Design\\/methodology\\/approach – We used in-depth industrial interviews and extensive literature review to identify

  17. Development of an assessment system for supplier quality management

    Microsoft Academic Search

    Kwai Sang Chin; I-Ki Yeung; Kit Fai Pun

    2006-01-01

    Purpose – This paper seeks to describe the development of a web-based system for managing and assessing suppliers, presenting the system design and interface of the prototype and discussing the applicability of the system. Design\\/methodology\\/approach – In this paper critical assessment criteria and factors for managing supplier quality (MSQ) were identified through literature review and a mail survey of manufacturers

  18. HR Manager Leadership in Quality Improvement in a College Environment

    ERIC Educational Resources Information Center

    Sharabi, Moshe

    2010-01-01

    Purpose: The purpose of this paper is to present the influence of the human resource (HR) manager on the quality of service in an academic college, and the human resource management (HRM) outcomes of the process. Design/methodology/approach: The paper relates to a customer satisfaction survey. More than 120 questionnaires were completed by the…

  19. Intellectual capital and quality management: strange bedfellows or new insights?

    Microsoft Academic Search

    Ian Caddy

    Against a background of organisation improvement much has been discussed about how quality management processes and practices can assist. The field of intellectual capital, with its focus on better managing the organisation's intangible assets, also has an underlying theme of improvement. Yet the research literature relatively is silent on how these two areas of research could combine or interact with

  20. Implementing Total Quality Management in a University Setting.

    ERIC Educational Resources Information Center

    Coate, L. Edwin

    1991-01-01

    Oregon State University implemented Total Quality Management in nine phases: exploration; establishing a pilot study team; defining customer needs; adopting the breakthrough planning process; performing breakthrough planning in divisions; forming daily management teams; initiating cross-functional pilot projects; implementing cross-functional…

  1. Quality management: the way to improve Latin American public libraries?

    Microsoft Academic Search

    Waldomiro C. S. Vergueiro

    1996-01-01

    Focuses on public libraries in Latin America as one important means of information provision at the end of the twentieth century, discussing how they can improve their effectiveness. Defends the view that Latin American countries can use quality management to improve the services they provide through their public libraries. Suggests that, to receive the most benefit from this management theory,

  2. The Role of Individual Accountability in Promoting Quality Management Systems

    Microsoft Academic Search

    Nonna Turusbekova; Manda Broekhuis; Ben Emans; Eric Molleman

    2007-01-01

    Workers sometimes violate, more or less deliberately, Quality Management System (QMS) procedures and rules, and two of the most essential causes of such violations are the attitude and motivation of the workers. The effectiveness of a QMS may therefore benefit from management tools aimed at promoting desired behaviour. The result could then be a behaviour-oriented frame for the QMS. The

  3. Managing water quality with aquatic macrophytes

    Microsoft Academic Search

    Jatin Srivastava; Amit Gupta; Harish Chandra

    2008-01-01

    The principal sources of water for human use are lakes, rivers, soil moisture and relatively shallow groundwater basins. Water\\u000a quality in lakes and reservoirs is subjected to the natural degradation, processes of eutrophication and the impacts of human\\u000a activities. Water quality problems can often be as severe as those of water availability but less attention has been paid\\u000a to them,

  4. Quality management practices in telehealth programs: a stakeholder accountability framework.

    PubMed Central

    Dansky, Kathryn H.; Gamm, Larry D.

    2002-01-01

    Improved technologies, distances between providers and patients, and an emphasis on cost-containment have encouraged the use of telehealth as a method of service delivery. Despite the increased use of this technology, few studies have been conducted on management of telehealth programs. Research on quality management is essential for disseminating and generalizing information on best practices in telehealth programs. This study focused on quality management practices used in telehealth programs, using a Stakeholder Accountability Framework. We propose that different indicators of quality are employed to satisfy the expectations of different internal and external stakeholders. A national survey of telehealth programs (N=93) was conducted in January, 2001. Wide variations in practices were found, with the most notable differences between not-for-profit and proprietary programs. The dimensions illustrated in the Stakeholder Accountability Framework were supported empirically. Implications of differences are examined as they relate to advancing quality in telehealth. PMID:12463813

  5. [Models of quality management for medical rehabilitation centers].

    PubMed

    Huck, K; Dorenburg, U

    1998-06-01

    Since the beginning of the 1990s more and more health institutions have decided for certification based on the standard DIN/ISO 9000-9004. Besides this trend the introduction of quality management systems employing a combination of internal and external evaluation processes is constantly gaining importance. Institutions of medical rehabilitation are increasingly aiming at the implementation of quality management systems as well as obtaining certification. Taking into account the currently prevailing basic conditions, the following will therefore submit various quality management models. The feasibility of applying these models to the medical rehabilitation sector as well as their potential contribution to the further development of medical rehabilitation will be analyzed. Following this discussion, the relationship of the described models to the Quality Assurance Programme as currently implemented by the German Pension Insurance will be discussed. PMID:9706115

  6. Management Quality and State Bond Ratings: Exploring the Links between Public Management and Fiscal Outcomes

    Microsoft Academic Search

    Benedict S. Jimenez

    2011-01-01

    How and when does management matter for government performance? Focusing on the quality of core management systems, this study proposes that one way management contributes to government effectiveness is by facilitating access to low-cost credit. However, whether well-managed systems have greater access to low-cost debt compared to poorly managed organizations depends in part on prevailing conditions in the external environment.

  7. Hazards of solid waste management: bioethical problems, principles, and priorities

    PubMed Central

    Maxey, Margaret N.

    1978-01-01

    The putative hazards of solid waste management cannot be evaluated without placing the problem within a cultural climate of crisis where some persons consider such by-products of “high, hard technology” to have raised unresolved moral and ethical issues. In order to assist scientific and technical efforts to protect public health and safety, a bioethical perspective requires us to examine three controversial aspects of policy-making about public safety. Failure to recognize the qualitative difference between two cognitive activities—risk-measurements (objective, scientific probabilities) and safety-judgments (subjective, shifting value priorities)—has had three unfortunate consequences. Sophisticated methods of risk analysis have been applied in a piecemeal, haphazard, ad hoc fashion within traditional institutions with the false expectation that incremental risk-reducing programs automatically ensure public health and safety. Ethical priorities require, first and foremost, a whole new field of data arranged for comparable risk-analyses. Critics of cost/risk/benefit quantifications attack the absurdity of “putting a price on human life” but have not been confronted with its threefold ethical justification. The widening discrepancy in risk-perceptions and loss of mutual confidence between scientific experts and ordinary citizens has placed a burden of social responsibility on members of the scientific and technical community to engage in more effective public education through the political process, notwithstanding advocates of a nonscientific adversary process. The urgency of effective public education has been demonstrated by the extent to which we have lost our historically balanced judgment about the alleged environmental hazards posed by advanced technology. PMID:738238

  8. Information systems as a quality management tool in clinical laboratories

    NASA Astrophysics Data System (ADS)

    Schmitz, Vanessa; Rosecler Bez el Boukhari, Marta

    2007-11-01

    This article describes information systems as a quality management tool in clinical laboratories. The quality of laboratory analyses is of fundamental importance for health professionals in aiding appropriate diagnosis and treatment. Information systems allow the automation of internal quality management processes, using standard sample tests, Levey-Jennings charts and Westgard multirule analysis. This simplifies evaluation and interpretation of quality tests and reduces the possibility of human error. This study proposes the development of an information system with appropriate functions and costs for the automation of internal quality control in small and medium-sized clinical laboratories. To this end, it evaluates the functions and usability of two commercial software products designed for this purpose, identifying the positive features of each, so that these can be taken into account during the development of the proposed system.

  9. Total Quality Training: The Quality Culture and Quality Trainer.

    ERIC Educational Resources Information Center

    Thomas, Brian

    This book examines the application of total quality management (TQM) principles to training and development. It contains 10 chapters on the following topics: the quality revolution (the nature of and rationale for quality); major barriers to achieving quality (supplier-led approaches, problems with customers, throughput orientation, variable…

  10. Mitigating Negative Water Quality and Quality Externalities by Joint Management of Adjacent Aquifiers

    Microsoft Academic Search

    Naomi Zeitouni; Ariel Dinar

    1997-01-01

    Groundwater basins are usually separated into aquifers that are hydrologically interrelated. This interrelation may take the form of water movement from one aquifer to another. When differentials in water quality exist, pumping from one of the aquifers can cause water movement that may be associated with degradation of its quality. A management policy that considers this interrelation may be preferable

  11. Quality Management and Qualification Needs 1: Quality and Personnel Concepts of SMEs in Europe.

    ERIC Educational Resources Information Center

    Koper, Johannes; Zaremba, Hans Jurgen

    This book examines how quality management is implemented in small and medium-sized enterprises (SMEs) in Germany, Finland, Greece, Ireland, Portugal, Sweden, and the United Kingdom. It presents the survey results as two sector studies. Competitive and specialization tendencies of the sectors and company concepts of "quality" and "personnel" are…

  12. Total quality management and its impact on middle managers and front-line workers

    Microsoft Academic Search

    Simon S. K. Lam

    1996-01-01

    Reports on a survey of 67 middle managers and 174 front-line workers, conducted in Hong Kong, which aimed to investigate the perceived impact of total quality management (TQM) programmes on job satisfaction. Both middle managers and front-line workers considered that the TQM programme had led to a variety of changes that made their jobs more demanding, gave them more responsibility

  13. Total Quality Management and Organizational Behavior Management: An Integration for Continual Improvement.

    ERIC Educational Resources Information Center

    Mawhinney, Thomas C.

    1992-01-01

    The history and main features of organizational behavior management (OBM) are compared and integrated with those of total quality management (TQM), with emphasis on W.E. Deming's 14 points and OBM's operant-based approach to performance management. Interventions combining OBM, TQM, and statistical process control are recommended. (DB)

  14. Conceptualizing total quality management in higher education

    Microsoft Academic Search

    Sangeeta Sahney; D. K. Banwet; S. Karunes

    2004-01-01

    In keeping with the socio-economic and cultural transformation that has placed newer demands on the educational system, in terms of greater responsibility and accountability and increased expectations by stakeholders, the system has been pressurized to shift its focus from one in quantitative expansion to one with emphasis on quality. Such shifts and changes are being witnessed not only in the

  15. Intelligent Data Mining for Medical Quality Management

    Microsoft Academic Search

    Wolf Stühlinger; Oliver Hogl; Herbert Stoyan; Michael Müller

    2000-01-01

    In the healthcare sector cost pressure is growing, quality demands are rising and the competitive situation amongst suppliers is mounting. These developments confront hospitals more than ever with the necessities of critically reviewing their own efficiency under both medical and economical aspects. At the same time growing capture of medical data and integration of distributed and heterogeneous databases create a

  16. Nutrient Management Module No. 12 Water Quality

    E-print Network

    Lawrence, Rick L.

    . Eutrophication The U.S. Environmental Protection Agency (EPA) has identified eutrophication as the main cause of impaired surface water quality (USEPA, 1999). Eutrophication is a process characterized by high nutrient et al., 2000). The process of eutrophication may negatively impact water use for recreation, industry

  17. Quality Management Awards and Sports Facilities' Performance

    Microsoft Academic Search

    Girish Ramchandani; Peter Taylor

    2011-01-01

    This paper investigates whether achievement of externally accredited quality awards is associated with better performance in English sports and leisure centres. The investigation uses data from 98 centres which undertook the National Benchmarking Service for sport and leisure centres in 2006\\/07. These data are organised into four performance dimensions – access (who uses facilities), utilisation (how many users), finance and customer satisfaction.

  18. Value of information for water quality management

    Microsoft Academic Search

    Tatiana Borisova; James Shortle; Richard D. Horan; David Abler

    2005-01-01

    There is now much interest in comprehensive watershed-based approaches to water quality protection. While there is much to be said in favor of such an approach, it is also clear that implementation requires information that is often lacking. Given that information acquisition is costly, decisions are required about the types and amounts of information that should be sought. We examine

  19. INTEGRATED RIVER QUALITY MANAGEMENT USING INTERNET TECHNOLOGIES

    E-print Network

    (wastewater treatment plants, water purification, dikes, etc.). The interaction with the system is through analysis, Wastewater treatment plant INTRODUCTION When river water quality begun to concern legislators lead to economic advantages in the allocation and sizing of wastewater treatment plants (Marsili

  20. Water quality management library. 2. edition

    Microsoft Academic Search

    W. W. Eckenfelder; J. F. Malina; J. W. Patterson

    1998-01-01

    A series of ten books offered in conjunction with Water Quality International, the Biennial Conference and Exposition of the International Association on Water Pollution Research and Control (IAWPRC). Volume 1, Activated Sludge Process, Design and Control, 2nd edition, 1998: Volume 2, Upgrading Wastewater Treatment Plants, 2nd edition, 1998: Volume 3, Toxicity Reduction, 2nd edition, 1998: Volume 4, Municipal Sewage Sludge

  1. Quality of life as patient-reported outcomes: principles of assessment

    PubMed Central

    Bullinger, Monika; Quitmann, Julia

    2014-01-01

    Assessing quality of life (QoL) as a patient-reported outcome in adult psychiatry poses challenges in terms of concepts, methods, and applications in research and practice. This review will outline conceptually the construct of QoL, its dimensionality, and its representation across patient groups. Methodological challenges are examined, along with principles of QoL instrument development and testing, as well as across cultures. Application of instruments in epidemiological, clinical health economics, and health services research is reviewed based on pertinent literature. Validated measures for depression, psychosis, and anxiety disorders are available in adult psychiatry, and are increasingly used in research. Still, targeted measures are lacking for many mental health conditions and only rarely are tools applied in the practice context. Progress has been made in the development of instruments that are now ready for implementation. The information to be gained is valuable for identifying patient-reported needs for and benefits of treatment. PMID:25152653

  2. Hoshin Kanri: a technique for strategic quality management.

    PubMed

    Tennant, C; Roberts, P A

    2000-01-01

    This paper describes a technique for Strategic Quality Management (SQM), known as Hoshin Kanri, which has been operated as a management system in many Japanese companies since the 1960s. It represents a core aspect of Japanese companies' management systems, and is stated as: the means by which the overall control system and Total Quality Management (TQM) are deployed. Hoshin Kanri is not particularly unique in its concept of establishing and tracking individual goals and objectives, but the manner in which the objectives and the means to achieve them are developed and deployed is. The problem with applying the concept of Strategic Quality Management (SQM) using Hoshin Kanri, is that it can tend to challenge the traditional authoritarian strategic planning models, which have become the paradigms of modern business. Yet Hoshin Kanri provides an appropriate tool for declaration of the strategic vision for the business while integrating goals and targets in a single holistic model. There have been various adaptations of Hoshin Kanri to align the technique to Western thinking and management approaches, yet outside Japan its significance has gone largely unreported. It is proposed that Hoshin Kanri is an effective methodology for SQM, which has a number of benefits over the more conventional planning techniques. The benefits of Hoshin Kanri as a tool for Strategic Quality Management (SQM) compared to conventional planning systems include: integration of strategic objectives with tactical daily management, the application of the plan-do-check-act cycle to business process management, parallel planning and execution methodology, company wide approach, improvements in communication, increased consensus and buy-in to goal setting, and cross-functional-management integration. PMID:11797824

  3. 78 FR 37757 - Revisions to the California State Implementation Plan, South Coast Air Quality Management District

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-06-24

    ...South Coast Air Quality Management District AGENCY: Environmental...the South Coast Air Quality Management District (SCAQMD...be based on the Air Quality Index rather than on...forecast criteria (total emissions over...

  4. Knowledge Management Platform in Advanced Product Quality Planning

    NASA Astrophysics Data System (ADS)

    Chiliban, Bogdan; Baral, Lal Mohan; Kifor, Claudiu

    2014-12-01

    Knowledge is an essential part of organizational competitiveness. This vital resource must be managed correctly within organizations in order to achieve desired performance levels within all undertakings. The process of managing knowledge is a very difficult one due to the illusive nature of the resource itself. Knowledge is stored within every aspect of an organization starting from people and ending with documents and processes. The Knowledge Management Platform is designed as a facilitator for managers and employees in all endeavours knowledge related within the Advanced Product Quality Planning Procedure

  5. URBAN RUNOFF QUALITY MANAGEMENT (BOOK REVIEW)

    EPA Science Inventory

    This manual of practice is geared toward a technical audience but the first four chapters can be understood by anyone interested in stormwater issues and the use of best management practices (BMPs) to mitigate urban stormwater effects. These chapters outline the stormwater probl...

  6. Business improvement through quality management systems

    Microsoft Academic Search

    Ton van der Wiele; Barrie Dale; Roger Williams

    2000-01-01

    This paper focuses on the use of the ISO 9000 series certification and the use of self-assessment against an excellence model, as two examples of management fads which have survived for a long period of time. The literature suggests that two variables are related to the perceived success of the implementation of a fad. First, the degree of intrinsic as

  7. Hydrology and Water Quality from Managed Turf

    Technology Transfer Automated Retrieval System (TEKTRAN)

    Quantification of nutrient and pesticide losses from managed turf systems (golf courses) is scant. A study was initiated at Northland Country Club in Duluth, MN, in 2003 to quantify nutrient and pesticide losses in surface and subsurface discharge waters. Based on the four years of data collected at...

  8. Development and characterization of a cell culture manufacturing process using quality by design (QbD) principles.

    PubMed

    Marasco, Daniel M; Gao, Jinxin; Griffiths, Kristi; Froggatt, Christopher; Wang, Tongtong; Wei, Gan

    2014-01-01

    The principles of quality by design (QbD) have been applied in cell culture manufacturing process development and characterization in the biotech industry. Here we share our approach and practice in developing and characterizing a cell culture manufacturing process using QbD principles for establishing a process control strategy. Process development and characterization start with critical quality attribute identification, followed by process parameter and incoming raw material risk assessment, design of experiment, and process parameter classification, and conclude with a design space construction. Finally, a rational process control strategy is established and documented. PMID:23828505

  9. 77 FR 33253 - Regulatory Guide 8.33, Quality Management Program

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-06-05

    ...requirement to establish a Quality Management Program was deleted from the...Agencywide Documents Access and Management System (ADAMS): You may access...Regulatory Guide 8.33, ``Quality Management Program,'' published...

  10. Manager traits and quality-of-care performance in hospitals.

    PubMed

    Aij, Kjeld Harald; Aernoudts, René L M C; Joosten, Gepke

    2015-07-01

    Purpose - This paper aims to assess the impact of the leadership traits of chief executive officers (CEOs) on hospital performance in the USA. The effectiveness and efficiency of the CEO is of critical importance to the performance of any organization, including hospitals. Management systems and manager behaviours (traits) are of crucial importance to any organization because of their connection with organizational performance. To identify key factors associated with the quality of care delivered by hospitals, the authors gathered perceptions of manager traits from chief executive officers (CEOs) and followers in three groups of US hospitals delivering different levels of quality of care performance. Design/methodology/approach - Three high- and three low-performing hospitals were selected from the top and bottom 20th percentiles, respectively, using a national hospital ranking system based on standard quality of care performance measures. Three lean hospitals delivering intermediate performance were also selected. A survey was used to gather perceptions of manager traits (providing a modern or lean management system inclination) from CEOs and their followers in the three groups, which were compared. Findings - Four traits were found to be significantly different (alpha < 0.05) between lean (intermediate-) and low-performing hospitals. The different perceptions between these two hospital groups were all held by followers in the low-performing hospitals and not the CEOs, and all had a modern management inclination. No differences were found between lean (intermediate-) and high-performing hospitals, or between high- and low-performing hospitals. Originality/value - These findings support a need for hospital managers to acquire appropriate traits to achieve lean transformation, support a benefit of measuring manager traits to assess progress towards lean transformation and lend weight to improved quality of care that can be delivered by hospitals adopting a lean system of management. PMID:26083635

  11. Strategy Guideline: Quality Management in Existing Homes; Cantilever Floor Example

    SciTech Connect

    Taggart, J.; Sikora, J.; Wiehagen, J.; Wood, A.

    2011-12-01

    This guideline is designed to highlight the QA process that can be applied to any residential building retrofit activity. The cantilevered floor retrofit detailed in this guideline is included only to provide an actual retrofit example to better illustrate the QA activities being presented. The goal of existing home high performing remodeling quality management systems (HPR-QMS) is to establish practices and processes that can be used throughout any remodeling project. The research presented in this document provides a comparison of a selected retrofit activity as typically done versus that same retrofit activity approached from an integrated high performance remodeling and quality management perspective. It highlights some key quality management tools and approaches that can be adopted incrementally by a high performance remodeler for this or any high performance retrofit. This example is intended as a template and establishes a methodology that can be used to develop a portfolio of high performance remodeling strategies.

  12. System Change: Quality Assessment and Improvement for Medicaid Managed Care

    PubMed Central

    Smith, Wally R; Cotter, J. James; Rossiter, Louis F.

    1996-01-01

    Rising Medicaid health expenditures have hastened the development of State managed care programs. Methods to monitor and improve health care under Medicaid are changing. Under fee-for-service (FFS), the primary concern was to avoid overutilization. Under managed care, it is to avoid underutilization. Quality enhancement thus moves from addressing inefficiency to addressing insufficiency of care. This article presents a case study of Virginia's redesign of Quality Assessment and Improvement (QA/I) for Medicaid, adapting the guidelines of the Quality Assurance Reform Initiative (QARI) of the Health Care Financing Administration (HCFA). The article concludes that redesigns should emphasize Continuous Quality Improvement (CQI) by all providers and of multi-faceted, population-based data. PMID:10165716

  13. Research and Implement of Quality Management System in ERP

    Microsoft Academic Search

    Yibing Li

    2006-01-01

    Quality is crucial for the enterprise. The structure of quality management system is discussed in this paper. And the modules\\u000a of function are set up under the environment of ERP. Meanwhile, this paper studies statistical process control (SPC) technology\\u000a and implements the combination of SPC and ERP according to an enterprise practice. Finally, this paper gives an example to\\u000a illustrate

  14. The eighth NASA total quality management accomplishments report, 1990

    NASA Technical Reports Server (NTRS)

    1990-01-01

    The eighth annual accomplishments report provides numerous examples of quality strategies that have proven effective and efficient in a time when cost reduction is critical. NASA's continuous improvement efforts can provide insight for others to succeed in their own endeavors. The report covers: top management leadership and support, strategic planning, focus on the customer, employee training and recognition, employee empowerment and teamwork, measurement and analysis, and quality assurance.

  15. An analysis of total quality management in Aeronautical Systems Division

    NASA Astrophysics Data System (ADS)

    Caudle, Mark D.

    1991-09-01

    This study investigated the major schools of thought on various aspects of quality management and quality improvement. Areas covered included definitions of waste and quality, views on the cost of quality, tools and techniques used for quality improvement, and management philosophies and frameworks for continuous improvement. In addition, this study analyzed the structure and training content of the current Total Quality Management program at Aeronautical Systems Division (ASD). Pre- and post-test surveys on employee attitudes toward organizational effectiveness were analyzed from the Advanced Cruise Missile System Program Office (SPO), the F-15 SPO, and the ASD Deputy Chief of Staff for Human Resources (ASD/DP). Data was supplemented with semi-structured, personal interviews with ASD personnel involved in TQM. Survey analysis showed that the ACM SPO significantly improved, ASD/DP significantly digressed, and the F-15 SPO remained basically consistent. This led to the conclusion that ASD allows too much flexibility in the implementation of TQM in the three-letter organizations.

  16. Policy refinement for DiffServ quality of service management

    Microsoft Academic Search

    Arosha K. Bandara; Emil C. Lupu; Alessandra Russo; Naranker Dulay; Morris Sloman; Marinos Charalambides; George Pavlou

    2005-01-01

    Policy-based management provides the ability to dynamically re-configure DiffServ networks such that desired Quality of Service (QoS) goals are achieved. This includes network provisioning decisions, performing admission control, and adapting bandwidth allocation dynamically. QoS management aims to satisfy the Service Level Agreements (SLAs) contracted by the provider and therefore QoS policies are derived from SLA specifications and the provider's business

  17. Total Quality Management in Space Shuttle Main Engine manufacturing

    NASA Technical Reports Server (NTRS)

    Ding, J.

    1992-01-01

    The Total Quality Management (TQM) philosophy developed in the Marshall Space Flight Center (MSFC) is briefly reviewed and the ongoing TQM implementation effort which is being pursued through the continuous improvement (CI) process is discussed. TQM is based on organizational excellence which integrates the new supportive culture with the technical tools necessary to identify, assess, and correct manufacturing processes. Particular attention is given to the prime contractor's change to the organizational excellence management philosophy in SSME manufacturing facilities.

  18. Handbook for aquaculture water quality

    Technology Transfer Automated Retrieval System (TEKTRAN)

    Efficient aquaculture production depends upon maintaining acceptable water quality conditions in culture units. This handbook discusses background information from chemistry, physics, biology, and engineering necessary for understanding the principles of water quality management in aquaculture. It a...

  19. Managing care and the risk for managing quality.

    PubMed

    Mulholland, D M

    1992-01-01

    The purpose of this paper is to outline the potential liability of managed care organizations. Specifically, the paper enumerates the various types of liability of health maintenance organizations for the negligent acts of its contracting physicians. The recent cases discussed below demonstrate both the extent to which courts are willing to stretch the liability of HMOs and also the limits that courts place on that liability. PMID:1603857

  20. Patient Experience Shows Little Relationship with Hospital Quality Management Strategies

    PubMed Central

    Groene, Oliver; Arah, Onyebuchi A.; Klazinga, Niek S.; Wagner, Cordula; Bartels, Paul D.; Kristensen, Solvejg; Saillour, Florence; Thompson, Andrew; Thompson, Caroline A.; Pfaff, Holger; DerSarkissian, Maral; Sunol, Rosa

    2015-01-01

    Objectives Patient-reported experience measures are increasingly being used to routinely monitor the quality of care. With the increasing attention on such measures, hospital managers seek ways to systematically improve patient experience across hospital departments, in particular where outcomes are used for public reporting or reimbursement. However, it is currently unclear whether hospitals with more mature quality management systems or stronger focus on patient involvement and patient-centered care strategies perform better on patient-reported experience. We assessed the effect of such strategies on a range of patient-reported experience measures. Materials and Methods We employed a cross-sectional, multi-level study design randomly recruiting hospitals from the Czech Republic, France, Germany, Poland, Portugal, Spain, and Turkey between May 2011 and January 2012. Each hospital contributed patient level data for four conditions/pathways: acute myocardial infarction, stroke, hip fracture and deliveries. The outcome variables in this study were a set of patient-reported experience measures including a generic 6-item measure of patient experience (NORPEQ), a 3-item measure of patient-perceived discharge preparation (Health Care Transition Measure) and two single item measures of perceived involvement in care and hospital recommendation. Predictor variables included three hospital management strategies: maturity of the hospital quality management system, patient involvement in quality management functions and patient-centered care strategies. We used directed acyclic graphs to detail and guide the modeling of the complex relationships between predictor variables and outcome variables, and fitted multivariable linear mixed models with random intercept by hospital, and adjusted for fixed effects at the country level, hospital level and patient level. Results Overall, 74 hospitals and 276 hospital departments contributed data on 6,536 patients to this study (acute myocardial infarction n = 1,379, hip fracture n = 1,503, deliveries n = 2,088, stroke n = 1,566). Patients admitted for hip fracture and stroke had the lowest scores across the four patient-reported experience measures throughout. Patients admitted after acute myocardial infarction reported highest scores on patient experience and hospital recommendation; women after delivery reported highest scores for patient involvement and health care transition. We found no substantial associations between hospital-wide quality management strategies, patient involvement in quality management, or patient-centered care strategies with any of the patient-reported experience measures. Conclusion This is the largest study so far to assess the complex relationship between quality management strategies and patient experience with care. Our findings suggest absence of and wide variations in the institutionalization of strategies to engage patients in quality management, or implement strategies to improve patient-centeredness of care. Seemingly counterintuitive inverse associations could be capturing a scenario where hospitals with poorer quality management were beginning to improve their patient experience. The former suggests that patient-centered care is not yet sufficiently integrated in quality management, while the latter warrants a nuanced assessment of the motivation and impact of involving patients in the design and assessment of services. PMID:26151864

  1. Progress on quality management in the German health system – a long and winding road

    Microsoft Academic Search

    Juergen Breckenkamp; Christiane Wiskow; Ulrich Laaser

    2007-01-01

    The interest in quality management in health care has increased in the last decades as the financial crises in most health systems generated the need for solutions to contain costs while maintaining quality of care. In Germany the development of quality management procedures has been closely linked with health care reforms. Starting in the early nineties quality management issues gained

  2. Quality Management in Higher Education: Towards a Better Understanding of an Emerging Field

    ERIC Educational Resources Information Center

    Pratasavitskaya, Halina; Stensaker, Bjorn

    2010-01-01

    The article analyses how quality management is understood in higher education research. By reviewing a number of academic contributions addressing quality management issues in "Quality in Higher Education" from 1995-2008, the article identifies central concepts associated with quality management, discusses whether there are commonalities to be…

  3. Measuring changes in quality management: An empirical analysis of Japanese manufacturing companies

    Microsoft Academic Search

    Rita Arauz; Hirofumi Matsuo; Hideo Suzuki

    2009-01-01

    Our research addresses a framework, evaluation criteria and measurements for managing quality. Its main objective is to show how managerial emphases have been shifted from the past for Japanese manufacturing companies. We use a research model that is composed of quality management infrastructure practices (QMIP), quality management core practices (QMCP) and quality results. The research model is designed to measure

  4. Quality Deer Management at the McAlester Army Ammunition Plant: A Unique Approach

    E-print Network

    Ditchkoff, Steve

    Quality Deer Management at the McAlester Army Ammunition Plant: A Unique Approach Stephen S, Stillwater, OK 74078 Abstract: Quality management for white-tailed deer (Odocoileus virginianus) is be been published that describes quality or trophy management strate- gies in detail. The quality deer

  5. Responsibility of University and College Staff for Higher Education Quality Management

    ERIC Educational Resources Information Center

    Valiuskeviciute, Audrone; Ziogeviciute, Areta

    2006-01-01

    The article analyses the issue of indefiniteness of higher education quality management as a specific area of quality management. It analyses the participation of staff in the development of quality culture. It investigates the perceptions of university and college staff of their responsibilities to participate in quality management. On the basis…

  6. Transportation system management, air quality, and energy conservation

    SciTech Connect

    Not Available

    1980-09-01

    This is one of ten bulletins in the fourth series of Information Bulletins produced by the Transportation Task Force of the Urban Consortium for Technology Initiatives. Each bulletin in this series addresses a priority transportation need identified by member jurisdictions of the Urban Consortium. Nine newly identified transportation needs are covered in this fourth series of Information Bulletins. They are economic impacts of transportation restrictions, parking and traffic enforcement, pedestrian traffic safety, school bus use for non-school transportation, street management information systems, taxicabs as public transit, transportation construction management, transportation of hazardous materials, and transportation system management, air quality, and energy conservation.

  7. Strategic management, corporate responsibility and stakeholder management Integrating corporate responsibility principles and stakeholder approaches into mainstream strategy: a stakeholder-oriented and integrative strategic management framework

    Microsoft Academic Search

    Takis Katsoulakos; Yannis Katsoulacos

    Purpose - The purpose of this article is to establish a strategic management framework that supports the integration of corporate social responsibility principles and stakeholder approaches into mainstream business strategy. Design\\/methodology\\/approach - A top-down and bottom-up approach was used to develop the proposed framework. The top-down approach focused on analyzing the main strategic management theories including social responsibility movements to

  8. PONDS VS WETLANDS - PERFORMANCE CONSIDERATIONS IN STORMWATER QUALITY MANAGEMENT

    Microsoft Academic Search

    Tony H F Wong; Peter F Breen; Nicholas L G Somes

    Ponds and wetlands are commonly used in urban design to meet a number of urban planning objectives including the management of urban stormwater for water quality improvement. Ponds and wetlands are detention systems with their differences typically being reflected in their surface area to volume ratio and water level fluctuation. These differences influence a number of hydrologic, hydraulic and botanic

  9. Total Productive Maintenance and Its Link to Total Quality Management

    Microsoft Academic Search

    Robert S. Jostes; Marilyn M. Helms

    1994-01-01

    This article addresses the question of why total quality management (TQM) and total productive maintenance (TPM) are valuable strategies for American businesses today. While each process is beneficial on its own, the synergy created by simultaneously doing both is incredibly powerful.

  10. Merging strategic safety, health and environment into total quality management

    Microsoft Academic Search

    Mansour Rahimi

    1995-01-01

    The philosophy of Total Quality Management (TQM) appears to be a major force in the reshaping of the U.S. industry. Increasingly, internal customers (e.g. workers) require work environments that are safe, healthy and environmentally benign. On the other hand, external customers require products and services that are safe and present no negative environmental consequences. Thus, it is suggested to integrate

  11. Can total quality management make small firms competitive?

    Microsoft Academic Search

    M. Dolores Moreno-Luzon

    1993-01-01

    This paper explores how total quality management (TQM) can help small firms to compete. Based on the results of research into the implementation of TQM programmes by 44 small manufacturing firms in Valencia (Spain), the paper concentrates on the effectiveness of these programmes. Two different types of effectiveness measurement are used, and conclusions drawn on the achievement and performance of

  12. Total quality management and the internal audit: empirical evidence

    Microsoft Academic Search

    Lindsay C. Hawkes; Michael B. Adams

    1995-01-01

    Argues that total quality management (TQM), with its emphasis on people empowerment, is incompatible with financial– and compliance-based internal auditing. Examines the implications of TQM for internal auditors in New Zealand manufacturing companies. The empirical evidence suggests that one-third of the companies examined do not have an internal auditing function. Nevertheless, in firms that do have an internal audit function,

  13. Holistic total quality management must take account of political processes

    Microsoft Academic Search

    A. Wilkinson; B. Witcher

    1993-01-01

    This paper outlines a holistic version of total quality management (TQM). It discusses TQM's progress to date in terms of some wider organizational issues, which in practice make holistic forms of TQM difficult to achieve. A need to recognize organizational political realities is stressed as fundamental to TQM's success.

  14. publication 426-041 Urban Water-Quality Management

    E-print Network

    Liskiewicz, Maciej

    publication 426-041 Urban Water-Quality Management What Is a Watershed? Traci Gilland, Extension Swanson, Extension Agent, Norfolk A Watershed Defined A watershed is an area of land that drains to a lake on its way to larger bodies of water. Together, land and water make up a watershed system. Watersheds can

  15. Information Quality Assurance Models for Experts Assessing in Disaster Management

    Microsoft Academic Search

    Ying Su; Jie Peng; Zhanming Jin

    2009-01-01

    Disaster management depends on large volumes of comprehensive, accurate, relevant, on-time information that various organizations systematically create and maintain. One cannot assure information quality (IQ) without first being able to measure it meaningfully and establishing a causal connection between the source of change, the problem types, the types of activities affected, and their implications. In this paper we propose a

  16. Responsible Student Affairs Practice: Merging Student Development and Quality Management.

    ERIC Educational Resources Information Center

    Whitner, Phillip A.; And Others

    The merging of Total Quality Management (TQM) and Involvement Theory into a managerial philosophy can assist student affairs professionals with an approach for conducting work that improves student affairs practice. When merged or integrated, accountability can easily be obtained because the base philosophies of qualitative research, TQM, and…

  17. Program Academic Quality Plan Department of Construction Management

    E-print Network

    Moore, Paul A.

    : To prepare students to "hit the ground running" in the construction industry. B. Strategic Planning Goals association for the construction industry. To accomplish this there is a certification process requiringProgram Academic Quality Plan Department of Construction Management Bowling Green State University

  18. Hierarchical Fuzzy Signatures approach for a piloted quality management system

    Microsoft Academic Search

    Hajer Ben Mahmoud; Raouf Ketata; Taieb Ben Romdhane; Samir Ben Ahmed

    2011-01-01

    There are many areas where objects with very complex and sometimes interdependent features are to be classified; similarities and dissimilarities are to be evaluated. This makes a complex decision model difficult to construct effectively. This paper presents a Hierarchical Fuzzy Signatures (HFS) approach for improving the effectiveness and efficiency of quality-management system (QMS). The goal is to classify the objectives

  19. Performance Appraisal vs. Quality Management: Getting Past the Paradox.

    ERIC Educational Resources Information Center

    Marcum, James W.

    A primary goal of the quality movement, like the traditional management techniques that preceded it, is to get the most committed effort possible from the members of the organization. This document surveys the literature in order to summarize the substantial debate on how to achieve that goal, and then offers a theoretical context of strategic…

  20. The University of Winnipeg Air Quality Management Policy

    E-print Network

    Martin, Jeff

    monitoring records will rest with the Sustainability Office. Physical Plant is responsible for updates indoor and outdoor, as non- smoking areas, except for ceremonial purposes. 3. To develop all indoor for their impact on the environment, including plant, animal and human health, and that air quality management