Sample records for quality management principles

  1. Risk Analysis Related to Quality Management Principles

    NASA Astrophysics Data System (ADS)

    Vykydal, David; Halfarová, Petra; Nenadál, Jaroslav; Plura, Ji?í; Hekelová, Edita

    2012-12-01

    Efficient and effective implementation of quality management principles asks for a responsible approach from top managers' perspectives. A study of the current state of affairs in Czech organizations discovers a lot of shortcomings in this field that can be changed to vary managerial risks. The article identifies and analyses some of them and gives short guidance for appropriate treatment. Text of the article reflects the authors' experience as well as knowledge obtained from the systematic analysis of industrial companies' environments.

  2. Some principles for quality of service management

    Microsoft Academic Search

    Gregor Von Bochmann; Abdelhakim Hafid

    1997-01-01

    Abstract: Distributed multimedia,applications require a variety of levels of quality of service (QoS) from communication,networks,and end-systems which,realize the multimedia,interface with the human,users or provide remotely accessed multimedia information. The management,of these services has to take into account the available resources and the user's wishes concerning the desired quality and costs. Based on our experience with the construction of a News-on-Demand

  3. Total Quality Management: Using the Principles in a Teaching Environment.

    ERIC Educational Resources Information Center

    Knappenberger, John A.

    1995-01-01

    Application of total quality management (TQM) in the classroom provides an opportunity to eliminate the minimally successful authoritarian management style. Classroom TQM differs because the customer-client relationship is not clearly defined, motivational factors have differing expectations, and there is less pressure in terms of the consequences…

  4. Managing agricultural phosphorus for water quality protection: principles for progress

    Technology Transfer Automated Retrieval System (TEKTRAN)

    The eutrophication of aquatic systems due to diffuse pollution of agricultural phosphorus (P) is a local, even regional, water quality problem that can be found world-wide. Sustainable management of P requires prudent tempering of agronomic practices, recognizing that additional steps are often requ...

  5. Managing phosphorus for water quality protection - 10 principles

    Technology Transfer Automated Retrieval System (TEKTRAN)

    The accelerated eutrophication of aquatic systems has primarily been the concern of developed nations where it represents the most pervasive impairment of surface water bodies. Managing phosphorus for water quality protection requires prudent tempering of agronomic emphases to build soil phosphorus,...

  6. Applying the Four Principles of Total Quality Management to the Classroom.

    ERIC Educational Resources Information Center

    Schmidt, Klaus

    1998-01-01

    Discusses how the four Total Quality Management (TQM) principles--customer satisfaction, continuous improvement, empowerment, and teamwork--can help teachers and students increase their efficiency and effectiveness in the classroom. Introduces two models that successfully include the four principles of TQM. (JOW)

  7. Application of the Total Quality Management Approach Principles and the ISO 9000 Standards in Engineering Education.

    ERIC Educational Resources Information Center

    Waks, Shlomo; Frank, Moti

    1999-01-01

    Discusses the applicability of the definition, principles, and underlying strategies of total quality management (TQM) for engineering education. Describes several tools and methods for the implementation of TQM and its suitability for a variety of school activities. Presents a TQM course outline combining lectures, discussions, suggested…

  8. Total Quality Education: Profiles of Schools That Demonstrate the Power of Deming's Management Principles.

    ERIC Educational Resources Information Center

    Schmoker, Michael J.; Wilson, Richard B.

    This book presents profiles of schools that have demonstrated the power of Deming's Total Quality Management (TQM) principles. It describes schools that have successfully applied those strategies for change. The book explores what public education needs most--a compelling but flexible action plan for improvement. Chapter 1 offers a rationale for…

  9. Principles of Water Quality

    SciTech Connect

    Waite, T.D.

    1984-01-01

    CONTENTS: Introduction to Water Quality Concepts. Natural Environmental Processes. Toxic Metals as Factors in Water Quality. Refractory Organic Compounds. Nutrients, Productivity, and Eutrophication. Microbes and Water Quality. Thermal Effects and Water Quality. Air Quality. Water Quality Interactions. Introduction to Water Quality Modeling. Water Quality Standards, and Management Approaches.

  10. A New Project Execution Methodology; Integrating Project Management Principles with Quality Project Execution Methodologies

    E-print Network

    Schriner, Jesse J.

    2008-07-25

    Execution Methodology will bring together the best of both worlds. The voice of the customer and data driven decision making of the quality methodologies and the rigorous discipline of managing all aspects of a project delivered by the project management...

  11. Findings of innovation research applied to quality management principles for health care.

    PubMed

    Gustafson, D H; Hundt, A S

    1995-01-01

    We asked health care professionals to identify and prioritize barriers to implementing TQM in their organizations. Lack of evidence of TQM success was a commonly listed barrier. In response, we drew from research in the innovation literature that identifies factors that distinguish successful from failed efforts to innovate and improve. Applied to TQM principles, innovation findings overwhelmingly support customer and quality mindedness. To a lesser degree other principles are upheld, suggesting future research in the area. PMID:7607882

  12. Total Quality Management in Higher Education: Applying Its Principles and Practices in the College Classroom.

    ERIC Educational Resources Information Center

    Munoz, Marco A.

    This literature review is about the application of the ideas of Total Quality Management (TQM) in the academic side of higher learning institutions (classrooms). The methodology is solely document analysis. Findings show that TQM is a possible avenue for achieving national goals of quality for undergraduate and graduate education. The TQM…

  13. The application of total quality management principles to spacecraft mission operations

    NASA Technical Reports Server (NTRS)

    Sweetin, Maury

    1993-01-01

    By now, the philosophies of Total Quality Management have had an impact on every aspect of American industrial life. The trail-blazing work of Deming, Juran, and Crosby, first implemented in Japan, has 're-migrated' across the Pacific and now plays a growing role in America's management culture. While initially considered suited only for a manufacturing environment, TQM has moved rapidly into the 'service' areas of offices, sales forces, and even fast-food restaurants. The next logical step has also been taken - TQM has found its way into virtually all departments of the Federal Government, including NASA. Because of this widespread success, it seems fair to ask whether this new discipline is directly applicable to the profession of spacecraft operations. The results of quality emphasis on OAO Corporation's contract at JPL provide strong support for Total Quality Management as a useful tool in spacecraft operations.

  14. The application of total quality management principles to spacecraft mission operations

    NASA Astrophysics Data System (ADS)

    Sweetin, Maury

    1993-03-01

    By now, the philosophies of Total Quality Management have had an impact on every aspect of American industrial life. The trail-blazing work of Deming, Juran, and Crosby, first implemented in Japan, has 're-migrated' across the Pacific and now plays a growing role in America's management culture. While initially considered suited only for a manufacturing environment, TQM has moved rapidly into the 'service' areas of offices, sales forces, and even fast-food restaurants. The next logical step has also been taken - TQM has found its way into virtually all departments of the Federal Government, including NASA. Because of this widespread success, it seems fair to ask whether this new discipline is directly applicable to the profession of spacecraft operations. The results of quality emphasis on OAO Corporation's contract at JPL provide strong support for Total Quality Management as a useful tool in spacecraft operations.

  15. A Retention Assessment Process: Utilizing Total Quality Management Principles and Focus Groups

    ERIC Educational Resources Information Center

    Codjoe, Henry M.; Helms, Marilyn M.

    2005-01-01

    Retaining students is a critical topic in higher education. Methodologies abound to gather attrition data as well as key variables important to retention. Using the theories of total quality management and focus groups, this case study gathers and reports data from current college students. Key results, suggestions for replication, and areas for…

  16. Some Principles for Quality of Service Management Gregor v. Bochmann and Abdelhakim Hafid

    E-print Network

    von Bochmann, Gregor

    of a distributed multimedia system necessary to achieve the required functionality of an application" [Vog 95 quality. Some overview of QoS issues in distributed multimedia systems was given in [Vog 95]. Issues

  17. Quality management in orthodontics.

    PubMed

    Prahl-Andersen, Birte

    2005-11-01

    The introduction of modern quality thinking to orthodontic care should be a continuing effort on the part of the orthodontic profession. The strategy for the development of a European quality management system in orthodontic care was developed from 1993 to 2000 during the EURO-QUAL project. During the project's first stage, the basic prerequisites were identified for a general model of quality management in orthodontic care. A supra-national agreement was reached on policy statements for orthodontic care in Europe. The essential components of an orthodontic quality management system are: linking orthodontic care to population need, patient partnership, clinical accountability, and containing costs.Value-based health care and "TQM", the philosophy of total quality management, are basic principles applied in accordance with the recommendations of the European Health Committee of September 1997 and the "Health-for-All" policy framework of the World Health Organization. PMID:16331548

  18. Performance Appraisal, Performance Management and Quality in Higher Education: Contradictions, Issues and Guiding Principles for the Future.

    ERIC Educational Resources Information Center

    Lonsdale, Alan

    1998-01-01

    Systematic staff appraisal/performance management has been assumed to be an important part of quality management in higher-education institutions, but past approaches to it have had confused purposes and have made minimal contributions to enhancing institutional performance. For performance management to be relevant, it must focus on leadership of…

  19. The future of monitoring in clinical research – a holistic approach: Linking risk-based monitoring with quality management principles

    PubMed Central

    Ansmann, Eva B.; Hecht, Arthur; Henn, Doris K.; Leptien, Sabine; Stelzer, Hans Günther

    2013-01-01

    Since several years risk-based monitoring is the new “magic bullet” for improvement in clinical research. Lots of authors in clinical research ranging from industry and academia to authorities are keen on demonstrating better monitoring-efficiency by reducing monitoring visits, monitoring time on site, monitoring costs and so on, always arguing with the use of risk-based monitoring principles. Mostly forgotten is the fact, that the use of risk-based monitoring is only adequate if all mandatory prerequisites at site and for the monitor and the sponsor are fulfilled. Based on the relevant chapter in ICH GCP (International Conference on Harmonisation of technical requirements for registration of pharmaceuticals for human use – Good Clinical Practice) this publication takes a holistic approach by identifying and describing the requirements for future monitoring and the use of risk-based monitoring. As the authors are operational managers as well as QA (Quality Assurance) experts, both aspects are represented to come up with efficient and qualitative ways of future monitoring according to ICH GCP. PMID:23382708

  20. Risk Management Principles for Nanotechnology

    Microsoft Academic Search

    Gary E. Marchant; Douglas J. Sylvester; Kenneth W. Abbott

    2008-01-01

    Risk management of nanotechnology is challenged by the enormous uncertainties about the risks, benefits, properties, and future\\u000a direction of nanotechnology applications. Because of these uncertainties, traditional risk management principles such as acceptable\\u000a risk, cost–benefit analysis, and feasibility are unworkable, as is the newest risk management principle, the precautionary\\u000a principle. Yet, simply waiting for these uncertainties to be resolved before undertaking

  1. Fault Management Guiding Principles

    NASA Technical Reports Server (NTRS)

    Newhouse, Marilyn E.; Friberg, Kenneth H.; Fesq, Lorraine; Barley, Bryan

    2011-01-01

    Regardless of the mission type: deep space or low Earth orbit, robotic or human spaceflight, Fault Management (FM) is a critical aspect of NASA space missions. As the complexity of space missions grows, the complexity of supporting FM systems increase in turn. Data on recent NASA missions show that development of FM capabilities is a common driver for significant cost overruns late in the project development cycle. Efforts to understand the drivers behind these cost overruns, spearheaded by NASA's Science Mission Directorate (SMD), indicate that they are primarily caused by the growing complexity of FM systems and the lack of maturity of FM as an engineering discipline. NASA can and does develop FM systems that effectively protect mission functionality and assets. The cost growth results from a lack of FM planning and emphasis by project management, as well the maturity of FM as an engineering discipline, which lags behind the maturity of other engineering disciplines. As a step towards controlling the cost growth associated with FM development, SMD has commissioned a multi-institution team to develop a practitioner's handbook representing best practices for the end-to-end processes involved in engineering FM systems. While currently concentrating primarily on FM for science missions, the expectation is that this handbook will grow into a NASA-wide handbook, serving as a companion to the NASA Systems Engineering Handbook. This paper presents a snapshot of the principles that have been identified to guide FM development from cradle to grave. The principles range from considerations for integrating FM into the project and SE organizational structure, the relationship between FM designs and mission risk, and the use of the various tools of FM (e.g., redundancy) to meet the FM goal of protecting mission functionality and assets.

  2. PRINCIPLES OF ARCHIVES & RECORDS MANAGEMENT

    E-print Network

    New Mexico, University of

    PRINCIPLES OF ARCHIVES & RECORDS MANAGEMENT Archives and records management is based upon: they are destroyed, reformatted, transferred to inactive storage, or transferred to the University Archives. During is purchased. Will the filing system be University Archives' Collections University Archives Guidelines 1

  3. The Advanced Launch System - Application of total quality management principles to low-cost space transportation system development

    NASA Astrophysics Data System (ADS)

    Wolfe, M. G.; Rothwell, T. G.; Oliver, M. B.; Rosenberg, D. A.

    1989-10-01

    The Advanced Launch System (ALS) is a joint NASA/DOD program for the development of a vehicle with expanded payload capabilities and improved economics in the post-year 2000 time-frame. The two most significant initiatives being implemented within the ALS program are those of Total Quality Management (TQM) and the Unified Information System, designated 'Unis'; attention is presently given to the former. TQM encompasses a variety of techniques which minimize variability in the design, manufacturing, production, and operation of a system. TQM is being implemented in the current, system-definition phase of the ALS.

  4. [Quality management (TQM) in public health-care (PHC): principles for cost-performance calculations and cost reductions with better quality].

    PubMed

    Bergholz, W

    2008-11-01

    In many high-tech industries, quality management (QM) has enabled improvements of quality by a factor of 100 or more, in combination with significant cost reductions. Compared to this, the application of QM methods in health care is in its initial stages. It is anticipated that stringent process management, embedded in an effective QM system will lead to significant improvements in health care in general and in the German public health service in particular. Process management is an ideal platform for controlling in the health care sector, and it will significantly improve the leverage of controlling to bring down costs. Best practice sharing in industry has led to quantum leap improvements. Process management will enable best practice sharing also in the public health service, in spite of the highly diverse portfolio of services that the public health service offers in different German regions. Finally, it is emphasised that "technical" QM, e.g., on the basis of the ISO 9001 standard is not sufficient to reach excellence. It is necessary to integrate soft factors, such as patient or employee satisfaction, and leadership quality into the system. The EFQM model for excellence can serve as proven tool to reach this goal. PMID:19039720

  5. The advanced launch system: Application of total quality management principles to low-cost space transportation system development

    NASA Astrophysics Data System (ADS)

    Wolfe, M. G.; Rothwell, T. G.; Rosenberg, D. A.; Oliver, M. B.

    Recognizing that a major inhibitor of man's rapid expansion of the use of space is the high cost (direct and induced) of space transportation, the U.S. has embarked on a major national program to radically reduce the cost of placing payloads into orbit while, at the same time, making equally radical improvements inlaunch system operability. The program is entitled "The Advanced Launch System" (ALS) and is a joint Department of Defense/National Aeronautics and Space Administration (DoD/NASA) program which will provide launch capability in the post 2000 timeframe. It is currently in Phase II (System Definition), which began in January 1989, and will serve as a major source of U.S. launch system technology over the next several years. The ALS is characterized by a new approach to space system design, development, and operation. The practices that are being implemented by the ALS are expected to affect the management and technical operation of all future launch systems. In this regard, the two most significant initiatives being implemented on the ALS program are the practices of Total Quality Management (TQM) and the Unified Information System (Unis). TQM is a DoD initiative to improve the quality of the DoD acquisition system, contractor management systems, and the technical disciplines associated with the design, development, and operation of major systems. TQM has been mandated for all new programs and affects the way every group within the system currently does business. In order to implement the practices of TQM, new methods are needed. A program on the scale of the ALS generates vast amounts of information which must be used effectively to make sound decisions. Unis is an information network that will connect all ALS participants throughout all phases of the ALS development. Unis is providing support for project management and system design, and in following phases will provide decision support for launch operations, computer integrated manufacturing, automated ground operation systems, and any other computer applications. Unis is providing information to a dynamic computerized ALS Model (ALSYM) which is a decision aiding tool, supporting the ALS design efforts. ALSYM will evolve to support operations decision making as the program matures. These efforts are expected to serve as a model for other DoD and NASA large-scale system developments.

  6. Perspective on Quality Risk Management of Pharmaceutical Quality

    Microsoft Academic Search

    H. Gregg Claycamp

    2007-01-01

    Quality risk management for the pharmaceutical industry was recently defined in internationally harmonized guidance as a systematic process for the assessment, control, communication, and review of risks to the quality of the drug product across the product life cycle. Two overarching principles for quality risk management are that evaluations of risk should be scientifically based and ultimately linked to risk

  7. Total quality management implementation guidelines

    SciTech Connect

    Not Available

    1993-12-01

    These Guidelines were designed by the Energy Quality Council to help managers and supervisors in the Department of Energy Complex bring Total Quality Management to their organizations. Because the Department is composed of a rich mixture of diverse organizations, each with its own distinctive culture and quality history, these Guidelines are intended to be adapted by users to meet the particular needs of their organizations. For example, for organizations that are well along on their quality journeys and may already have achieved quality results, these Guidelines will provide a consistent methodology and terminology reference to foster their alignment with the overall Energy quality initiative. For organizations that are just beginning their quality journeys, these Guidelines will serve as a startup manual on quality principles applied in the Energy context.

  8. PROJECT MANAGEMENT BASICS This course provides an overview of the ten knowledge-based principles for managing

    E-print Network

    Hutcheon, James M.

    PROJECT MANAGEMENT COURSES PROJECT MANAGEMENT ­ BASICS This course provides an overview of the ten knowledge-based principles for managing successful projects: scope, integration, communication, time, cost, procurement, risk management, quality control, human resources, and project stakeholder management

  9. Management Principles for Nonproliferation Organizations

    SciTech Connect

    Frazar, Sarah L.; Hund, Gretchen

    2012-03-06

    This paper identifies business models and six management principles that can be applied by a nonproliferation organization to maximize the value and effectiveness of its products. The organizations responsible for reducing the nuclear proliferation threat have experienced a substantial growth in responsibility and visibility since the September 11 attacks. Since then, the international community has witnessed revelations of clandestine nuclear facilities, nuclear black markets, periodic nuclear tests, and a resurgence of interest by countries worldwide in developing nuclear capabilities. The security environment will likely continue to evolve in unexpected ways since most of the proliferation threats with which the world will be forced to contend remain unforeseen. To better prepare for and respond to this evolving security environment, many nonproliferation organizations are interested in finding new or better ways to increase the effectiveness and efficiency of their operations. Of course, all organizations, whether they are market driven or non-profit, must operate effectively and efficiently if they are to succeed. Indeed, as this study demonstrates, many of the management principles that this study recommends can help all organizations succeed. However, this study pays particular attention to nonproliferation organizations because of the mission they are responsible for fulfilling. Nonproliferation organizations, including nonproliferation programs that operate within a larger national security organization, are responsible for reducing the threat of nuclear, chemical and biological weapons. These organizations have an enduring mandate from the public and the international community not to fail in the completion of their mission for failure could have detrimental impacts on international security, public health and the environment. Moreover, the public expects nonproliferation organizations and programs to fulfill their mission, even when resources are limited. They are expected to anticipate and react quickly to prevent a potential threat while staying accountable to their public stakeholders, many of whom remain unaware of the very threats the organization is trying to address. When budgets are flush, it is easy to believe that money will solve all problems; but during times of economic hardship, managers must rely on creative and cost-effective management approaches to implement their missions. Fortunately, managers of nonproliferation organizations can draw on a wealth of research on organizational design and culture to help them identify the management strategies most appropriate for them. Such research can help nonproliferation managers think about their own organizational structures and cultures and adapt accepted management principles to their unique organizational mission. This analytical process is not straight forward, as some managers may find themselves taking risks that others might not take, such as making ostensibly risky investments for the common good, or supporting creative thinking to help mission accomplishment. Some management principles that are relatively straightforward for other organizations may be difficult to envision and implement in a nonproliferation organization. Therefore, the goal of this study is to help nonproliferation managers identify management principles that can be implemented in a nonproliferation organization and, in the process, help maximize the value of the organization's products and effectiveness of its mission.

  10. Coordinating Council. Ninth Meeting: Total Quality Management

    NASA Technical Reports Server (NTRS)

    1992-01-01

    This report summarizes the 9th meeting of the STI Coordinating Council. The council listened to the speakers' understanding of Total Quality Management (TQM) principles and heard stories of successful applications of these principles. Definitions of quality stated were focused on customer satisfaction. Reports presented by the speakers are also included.

  11. Statistical quality management

    NASA Astrophysics Data System (ADS)

    Vanderlaan, Paul

    1992-10-01

    Some aspects of statistical quality management are discussed. Quality has to be defined as a concrete, measurable quantity. The concepts of Total Quality Management (TQM), Statistical Process Control (SPC), and inspection are explained. In most cases SPC is better than inspection. It can be concluded that statistics has great possibilities in the field of TQM.

  12. Principles of integrated solid waste management

    SciTech Connect

    Hickman, H.L. Jr.

    1999-08-01

    As a recognized expert in the field, the author presents a review and expanded discussion about the policies, politics, regulations, technologies, systems, and practices of integrated solid waste management. Written from a practitioner`s point of view, the book takes a no nonsense approach to the practicalities and realities of planning, designing, and managing integrated solid waste management systems. Readers will learn the fundamentals of design and the principles for each method and practice of integrated municipal solid waste management. Contents include: policies and roles; legislation and regulations; planning, management, organization, financing; collection principles and systems design; transfer station principles and facility design; recycling principles and facility design; composting principles and facility design; waste-to-energy principles and facility design; landfill principles and facility design; managing special and construction/demolition wastes.

  13. Total Quality Management Simplified.

    ERIC Educational Resources Information Center

    Arias, Pam

    1995-01-01

    Maintains that Total Quality Management (TQM) is one method that helps to monitor and improve the quality of child care. Lists four steps for a child-care center to design and implement its own TQM program. Suggests that quality assurance in child-care settings is an ongoing process, and that TQM programs help in providing consistent, high-quality

  14. An Application of Total Quality Principles in Transforming the Culture of Classrooms

    ERIC Educational Resources Information Center

    Algozzine, Bob; Audette, Robert H.; Marr, Mary Beth; Algozzine, Kate

    2005-01-01

    During the 1990s, many public schools began to apply the principles of Total Quality Management. As they moved ahead, they discovered that most of the separate principles that comprise Total Quality Management are not new to public education. Theories and practices using similar and related ideas have been championed by educators for generations.…

  15. Total Quality Management

    NSDL National Science Digital Library

    Imre, John

    Total Quality Management is a lesson plan which provides students with a broad introduction to the quality approaches used in manufacturing. After completing this module, students should be able to apply various quality improvement techniques during a simulated manufacturing process. Note: This module is part of a modularized manufacturing technology curriculum created by the PSCME, found at www.pscme.org/educators.html.

  16. NASA total quality management 1989 accomplishments report

    NASA Technical Reports Server (NTRS)

    1990-01-01

    Described here are the accomplishments of NASA as a result of the use of Total Quality Management (TQM). The principles in practice which led to these process refinements are important cultural elements to any organization's productivity and quality efforts. The categories of TQM discussed here are top management leadership and support, strategic planning, focus on the customer, employee training and recognition, employee empowerment and teamwork, measurement and analysis, and quality assurance.

  17. Transforming air quality management

    SciTech Connect

    Janet McCabe

    2005-04-01

    Earlier this year, the Clean Air Act Advisory Committee submitted to EPA 38 recommendations intended to improve air quality management in the United States. This article summarizes the evaluation process leading up to the Committee's recommendations. 3 refs., 2 figs.

  18. Total Quality Management Seminar.

    ERIC Educational Resources Information Center

    Massachusetts Career Development Inst., Springfield.

    This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. The booklet contains seven sections that cover the following topics: (1) meaning of total quality management (TQM); (2) the customer; (3) the organization's culture; (4) comparison of management

  19. Principles of database buffer management

    Microsoft Academic Search

    Wolfgang Effelsberg; Theo Haerder

    1984-01-01

    This paper discusses the implementation of a database buffer manager as a component of a DBMS. The interface between calling components of higher system layers and the buffer manager is described; the principal differences between virtual memory paging and database buffer management are outlined; the notion of referencing versus addressing of database pages is introduced; and the concept of fixing

  20. Risk & QualityRisk & Quality ManagementManagement

    E-print Network

    Risk & QualityRisk & Quality ManagementManagement Jorge A. Martinez, MD, JDJorge A. Martinez, MD of Medicine #12;Risk ManagementRisk Management ·· 19701970''s: Term coined by insurances: Term coined organizations #12;Risk ManagementRisk Management ""[T]he process of protecting[T]he process of protecting anan

  1. Principles of Management Spring, 2013

    E-print Network

    Carter, John

    dynamics, and developing communication skills and critical thinking skills. Lectures, discussions, critical thinking, applying concepts, argument/theory appraisal, assess suitability of management between evidence and popular opinion/"common sense," apply critical thinking, collect evidence, assess

  2. Rosacea: pathophysiology and management principles.

    PubMed

    Chauhan, Nitin; Ellis, David A F

    2013-02-01

    This article presents an overview of the pathophysiology, epidemiology, and clinical presentations of rosacea. It also presents the therapeutic spectrum for effective management of this challenging and often confusing clinical entity. PMID:23369595

  3. Principles of School Business Management.

    ERIC Educational Resources Information Center

    Wood, R. Craig, Ed.

    This textbook of 24 chapters provides administrators and students with information on the role, activities, and responsibilities of the school business administrator. The independently authored chapters are titled as follows: (1) "Introduction to School Business Management" (F. Mike Miles); (2) "Legal Context of the Public School District" (Paul…

  4. Principles of Hand Fracture Management

    PubMed Central

    Haughton, DN; Jordan, D; Malahias, M; Hindocha, S; Khan, W

    2012-01-01

    The hand is essential in humans for physical manipulation of their surrounding environment. Allowing the ability to grasp, and differentiated from other animals by an opposing thumb, the main functions include both fine and gross motor skills as well as being a key tool for sensing and understanding the immediate surroundings of their owner. Hand fractures are the most common fractures presenting at both accident and emergency and within orthopaedic clinics. Appropriate evaluation at first presentation, as well as during their management, can significantly prevent both morbidity and disability to a patient. These decisions are dependant on a wide range of factors including age, hand dominance, occupation and co-morbidities. A fracture is best described as a soft tissue injury with an associated bony injury. Despite this being the case, this paper intends to deal mainly with the bone injury and aims to discuss both the timing, as well as the methods available, of hand fracture management. PMID:22423303

  5. Applications of Quality Management in Language Education

    ERIC Educational Resources Information Center

    Heyworth, Frank

    2013-01-01

    This review examines applications of quality management (QM) in language education. QM approaches have been adapted from methodologies developed in industrial and commercial settings, and these are briefly described. Key aspects of QM in language education are the definition of purpose, descriptions of principles and practice, including various…

  6. Total Quality Management (TQM) in Higher Education.

    ERIC Educational Resources Information Center

    Sullivan, Michael F.

    This document consists largely of paper versions of the transparencies used by the author to give his conference paper on Total Quality Management (TQM) in the college and university setting. An introduction lists a series of definitional phrases, a list of what TQM is not, and 11 fundamental principles describing what TQM is. The three major…

  7. Quality Management Program

    SciTech Connect

    Not Available

    1991-10-01

    According to {section} 35.32, Quality Management Program,'' of 10 CFR Part 35, Medical Use of Byproduct Material,'' applicants or licensees, as applicable, are required to establish a quality management (QM) program. This regulatory guide provides guidance to licensees and applicants for developing policies and procedures for the QM program. This guide does not restrict or limit the licensee from using other guidance that may be equally useful in developing a QM program, e.g., information available from the Joint Commission on Accreditation of Healthcare Organizations or the American College of Radiology. Any information collection activities mentioned in this regulatory guide are contained as requirements in 10 CFR Part 35, which provides the regulatory basis for this guide. This information collection requirements in 10 CFR Part 35 have been cleared under OMB Clearance No. 3150-0010.

  8. NASA total quality management 1989 accomplishments report

    NASA Technical Reports Server (NTRS)

    Tai, Betty P. (editor); Stewart, Lynne M. (editor)

    1990-01-01

    NASA and contractor employees achieved many notable improvements in 1989. The highlights of those improvements, described in this seventh annual Accomplishments Report, demonstrate that the people who support NASA's activities are getting more involved in quality and continuous improvement efforts. Their gains solidly support NASA's and this Nation's goal to remain a leader in space exploration and in world-wide market competition, and, when communicated to others through avenues such as this report, foster improvement efforts across government and industry. The principles in practice which led to these process refinements are important cultural elements to any organization's productivity and quality efforts. The categories in this report reflect NASA principles set forth in the 1980's and are more commonly known today as Total Quality Management (TQM): top management leadership and support; strategic planning; focus on the customer; employee training and recognition; employee empowerment and teamwork; measurement and analysis; and quality assurance.

  9. Managing quality and compliance.

    PubMed

    McNeil, Alice; Koppel, Carl

    2015-01-01

    Critical care nurses assume vital roles in maintaining patient care quality. There are distinct facets to the process including standard setting, regulatory compliance, and completion of reports associated with these endeavors. Typically, multiple niche software applications are required and user interfaces are varied and complex. Although there are distinct quality indicators that must be tracked as well as a list of serious or sentinel events that must be documented and reported, nurses may not know the precise steps to ensure that information is properly documented and actually reaches the proper authorities for further investigation and follow-up actions. Technology advances have permitted the evolution of a singular software platform, capable of monitoring quality indicators and managing all facets of reporting associated with regulatory compliance. PMID:25463009

  10. QUALITY MANAGEMENT AGENDA General Agenda

    E-print Network

    1 QUALITY MANAGEMENT AGENDA General Agenda A week before study commences, the following matters a meeting for the following purposes: 1. Read the report that is related to quality management for the previous term. 2. Conduct a general review of the procedures of quality management and reinforcement

  11. Software Risk Management: Principles and Practices

    Microsoft Academic Search

    Barry W. Boehm

    1991-01-01

    The emerging discipline of software risk management is described. It is defined as an attempt to formalize the risk-oriented correlates of success into a readily applicable set of principles and practices. Its objectives are to identify, address, and eliminate risk items before they become either threats to successful software operation or major sources of software rework. The basic concepts are

  12. Total quality management program planning

    SciTech Connect

    Thornton, P.T.; Spence, K.

    1994-05-01

    As government funding grows scarce, competition between the national laboratories is increasing dramatically. In this era of tougher competition, there is no for resistance to change. There must instead be a uniform commitment to improving the overall quality of our products (research and technology) and an increased focus on our customers` needs. There has been an ongoing effort to bring the principles of total quality management (TQM) to all Energy Systems employees to help them better prepare for future changes while responding to the pressures on federal budgets. The need exists for instituting a vigorous program of education and training to an understanding of the techniques needed to improve and initiate a change in organizational culture. The TQM facilitator is responsible for educating the work force on the benefits of self-managed work teams, designing a program of instruction for implementation, and thus getting TQM off the ground at the worker and first-line supervisory levels so that the benefits can flow back up. This program plan presents a conceptual model for TQM in the form of a hot air balloon. In this model, there are numerous factors which can individually and collectively impede the progress of TQM within the division and the Laboratory. When these factors are addressed and corrected, the benefits of TQM become more visible. As this occurs, it is hoped that workers and management alike will grasp the ``total quality`` concept as an acceptable agent for change and continual improvement. TQM can then rise to the occasion and take its rightful place as an integral and valid step in the Laboratory`s formula for survival.

  13. [Total quality management in laboratory medicine].

    PubMed

    Vogt, W

    1998-12-01

    The German Public Health will be continuously challenged in the future. It has to be assumed that modified managed care will not only take place sporadically. Thus, quality aspects of services gain more and more significance. Only suppliers will be successful who can offer services of highest quality at lowest prices. Quality in a comprehensive sense has to be substantiated in the near future. It is recommended to apply industry proven models also in public health service. Medical laboratories can be pioneers in this field as they have been already in the past. All previously proposed procedures can not describe quality of results comprehensively. They are based to a high degree on external control. Total quality management, however, represents a comprehensive approach. Principles are zero-defect approach, customer orientation and system management. Quality is given in the sense of TQM if the customer is permanently satisfied with the service of the supplier. In such a way, the customer defines quality of service. A customer is everyone who receives products or services. TQM overcomes the drawbacks of quality management systems, which are strongly formal and oriented by external control, as accreditation (EN 45,000) or certification (ISO 9000). Competition between hospitals is a declared goal of German health politics because usually quality is increased and cost decreased as a consequence. Competition means also comparison of services. TQM emphasizes benchmarking especially among the best suppliers. PMID:10028601

  14. Data Quality Management in Pharmacovigilance

    Microsoft Academic Search

    Marie Lindquist

    2004-01-01

    individual case safety reports and other pharmacoepidemiological data. Even given the inherent limitations of spontaneous reports, the usefulness of this data source can be improved with good data quality management. Although under-re- porting cannot be remedied this way, the negative impact of incomplete reports, which is another serious problem in pharmacovigilance, can be reduced. Quality management consists of quality planning,

  15. Management of Contaminated Territories Radiological Principles and Practice

    E-print Network

    Management of Contaminated Territories Radiological Principles and Practice Per HEDEMANN JENSEN of internationally agreed principles and guidance for the management of contaminated territories levels in foodstuffs and surface contamination density of 137 Cs. Due to socio-psychological and politi

  16. Utilization of lean management principles in the ambulatory clinic setting.

    PubMed

    Casey, Jessica T; Brinton, Thomas S; Gonzalez, Chris M

    2009-03-01

    The principles of 'lean management' have permeated many sectors of today's business world, secondary to the success of the Toyota Production System. This management method enables workers to eliminate mistakes, reduce delays, lower costs, and improve the overall quality of the product or service they deliver. These lean management principles can be applied to health care. Their implementation within the ambulatory care setting is predicated on the continuous identification and elimination of waste within the process. The key concepts of flow time, inventory and throughput are utilized to improve the flow of patients through the clinic, and to identify points that slow this process -- so-called bottlenecks. Nonessential activities are shifted away from bottlenecks (i.e. the physician), and extra work capacity is generated from existing resources, rather than being added. The additional work capacity facilitates a more efficient response to variability, which in turn results in cost savings, more time for the physician to interact with patients, and faster completion of patient visits. Finally, application of the lean management principle of 'just-in-time' management can eliminate excess clinic inventory, better synchronize office supply with patient demand, and reduce costs. PMID:19265856

  17. Managed care. Origins, principles, and evolution.

    PubMed

    Fairfield, G; Hunter, D J; Mechanic, D; Rosleff, F

    1997-06-21

    Managed care has entered the lexicon of healthcare reform, but confusion and ignorance surround its meaning and purpose. It seeks to cut the costs of health care while maintaining its quality, but the evidence that it is able to achieve these aims is mixed. As well as raising awareness and understanding of the issues surrounding managed care, this series considers whether managed care is desirable for the NHS. Developed in the United States as a response to spiralling healthcare costs and dysfunctional fragmented services, managed care is not a discrete activity but a spectrum of activities carried out in a range of organisational settings. Due to its constantly changing nature, managed care is a slippery concept--but all its permutations have in common an attempt to influence and modify the behaviour and practice of doctors and other health professionals towards cost effective care. Whatever potential managed care may hold in this regard, careful appraisal of its implications is essential. PMID:9224090

  18. An Application of Total Quality Management for Thai Communities Knowledge Management Systems

    Microsoft Academic Search

    Poonsook Janpen; Kusuma Palaprom; Pong Horadal

    Principles of knowledge management systems (KMS) are commonly tacit patterns practiced in Thai communities. An effective KMS practice is essential to successfully implement knowledge management (KM) and sustainable development organization. The quality of the tacit patterns in Thai communities will be considered to avoid knowledge garbage-in garbage-out. Philosophies, concepts, and famous practical models of Total Quality Management (TQM) are studied.

  19. Validation Protocol: First Step of a Lean-Total Quality Management Principle in a New Laboratory Set-up in a Tertiary Care Hospital in India.

    PubMed

    Das, Barnali

    2011-07-01

    Method validation is pursued as the first step in establishing Lean-Total Quality Management in a new clinical laboratory, in order to eliminate error in test results. Validation of all the new tests were done (with particular reference to alkaline phosphatase) by verifying reference intervals, analytical accuracy and precision, inter-assay and intra-assay variations, analytical sensitivity, limit of detection, linearity and reportable range, i.e. (i) Analytical measurement range (AMR) and (ii) Clinically reportable range (CRR). Our obtained reference range was within that of the manufacturer's and showed high degree of analytical accuracy between two laboratories (r(2) = 0.99). Precision was comparable with the manufacturer's claim with inter-assay variation CV 1.04% and intra-assay variation CV 1.54%. Lowest limit of detection was 1.0324 ± 0.007 with CV 0.34%. AMR was also verified with CV 1.26 and 0.69%, for level 1 and level 2 control sera, respectively. The assay was linear with different dilutions. Lean concept was also verified with high recovery percentage. Validation ensures that accurate and precise results are reported in a clinically relevant turn around time. PMID:22754186

  20. Management Principles for the Community College Administrator.

    ERIC Educational Resources Information Center

    Breuder, Robert L., Ed.

    Six critical areas of community college organization and management are addressed in a direct and practical fashion. John W. Lee offers strategies for coping with the paradoxical decline in the quality of learning and the associated increase in instructional productivity. The translation of traditional intraorganizational into interorganizational…

  1. Internal versus External Quality Management

    ERIC Educational Resources Information Center

    Hofman, Roelande H.; Dijkstra, Nynke J.; Hofman, W. H. Adriaan

    2008-01-01

    This article presents the findings of research into quality management in Dutch elementary schools using theories of school accountability and school improvement as fundamentals. The study is based on data gathered from almost 1000 school leaders. It attempts to determine whether different types of quality management exist in primary schools.…

  2. Applying lean management principles to the creation of a postpartum hemorrhage care bundle.

    PubMed

    Faulkner, Beth

    2013-10-01

    A lean management process is a set of interventions, each of which creates value for the customer. Lean management is not a new concept, but is relatively new to health care. Postpartum hemorrhage (PPH) is the most common cause of maternal death worldwide in both developing and developed countries. We applied lean management principles as an innovative approach to improving outcomes in patients with PPH. Initial results using principles of lean management indicated significant improvements in response time and family-centered care. When applied rigorously and throughout the organization, lean principles can have a dramatic effect on productivity, cost and quality. PMID:24138659

  3. Managing Quality in Hotel Excelsior

    Microsoft Academic Search

    Vesna Vrtiprah

    2001-01-01

    There is no doubt that quality in the hotel industry is an important issue. Delivering quality in hospitality operations involves reliably providing accommodation, food, service and entertainment within an environment that meets the expectations of customers, simultaneously creating opportunities for adding value that will exceed expectations and result in delight and repeat purchases or recommendations. Managing quality in hospitality operations

  4. Academic Success Through Quality-Managed Course Design.

    ERIC Educational Resources Information Center

    Reese, Andy C.; Mobley, Mary F.

    1996-01-01

    Principles of quality management, focusing on defect prevention rather than correction, were applied to the design of a graduate biomedicine course in immunology. The principles require clearly stated course mission and objectives, numerous intermediate steps to achieving objectives, immediate feedback on student performance, and immediate…

  5. Principles for Quality Undergraduate Education in Psychology

    ERIC Educational Resources Information Center

    American Psychologist, 2011

    2011-01-01

    The principles for undergraduate education in psychology presented here are designed for creating a world-class educational system that provides students with the workplace skills needed in this information age; a solid academic background that prepares them for advanced study in a wide range of fields; and the knowledge, skills, and abilities…

  6. Total Quality Management in a Knowledge Management Perspective.

    ERIC Educational Resources Information Center

    Johannsen, Carl Gustav

    2000-01-01

    Presents theoretical considerations on both similarities and differences between information management and knowledge management and presents a conceptual model of basic knowledge management processes. Discusses total quality management and quality control in the context of information management. (Author/LRW)

  7. NPS Water Quality Management

    NSDL National Science Digital Library

    This National Park Service, part of the Department of Interior website, looks at issues concerning water quality, policies and objectives, water quality standards, monitoring and the NPS's cooperation with other agencies.

  8. Quality Management Systems: Implementation in Meteorological Services

    NSDL National Science Digital Library

    COMET

    2012-05-02

    This one-hour online learning module provides an overview of the key concepts, benefits and principles of an effective quality management system (QMS) based on the ISO 9001:2008 quality management standard. It also introduces guidelines for the successful implementation of a QMS in aviation weather service agencies. Although primarily aimed at management personnel responsible for implementing, monitoring, and updating QMS processes, it also provides a basic introduction to QMS suitable for all agency staff. The first part of this module provides a general overview, introduces key concepts and terms, and describes the benefits of QMS implementation. The second part outlines 12 key steps for successful QMS implementation, including important tips, examples and critical success factors.

  9. Theory-W Software Project Management: Principles and Examples

    Microsoft Academic Search

    Barry W. Boehm; Rony Ross

    1989-01-01

    A software project management theory is presented called Theory W: make everyone a winner. The authors explain the key steps and guidelines underlying the Theory W statement and its two subsidiary principles: plan the flight and fly the plan; and, identify and manage your risks. Theory W's fundamental principle holds that software project managers will be fully successful if and

  10. PHOSPHORUS MANAGEMENT TOOLS FOR MAINTAINING YIELDS AND PROTECTING WATER QUALITY

    Technology Transfer Automated Retrieval System (TEKTRAN)

    The principle of the P Index (PI) as a tool to manage agricultural P for production and water quality has been widely accepted by most states (27 of 28 in a recent survey) adopting nutrient management planning policies for P. Development and implementation of the PI provides examples of how science ...

  11. Total Quality Management and Institutional Effectiveness: Synergy through Congruence.

    ERIC Educational Resources Information Center

    Losak, John; Scigliano, John

    This paper provides a framework for an institutional self study integrating total quality management (TQM) and institutional effectiveness (IE) models within the context of standards of the Southern Association of Colleges and Schools. It highlights the common dimensions in general management principles between TQM and IE and the strategies for…

  12. Principles for Managing Contaminated Sediment Risks at Hazardous Waste Sites

    NSDL National Science Digital Library

    Lamont Horinko, Marianne.

    2002-01-01

    On February 20, 2002, the Environmental Protection Agency (EPA) released an eleven-page memorandum entitled Principles for Managing Contaminated Sediment Risks at Hazardous Waste Sites. Eleven risk management principles are presented, such as "control sources early" and "involve the community." The memo is intended to help guide Superfund National Policy Managers make "scientifically sound and nationally consistent risk management decisions at contaminated sediment sites," while giving an interesting look into governmental policies regarding the nation's most dangerous hazardous waste sites..

  13. Total quality management: achieving service excellence.

    PubMed

    Adelson, R

    1997-01-01

    Total Quality Management (TQM) provides a philosophy and a method for organizational renewal and redesign. It is based on the principle that productive work is accomplished through processes. Improving these processes requires the office team to objectively measure performance, discover root causes of problems, take corrective action, determine the effect of these actions, and secure achievements. TQM is a technique that provides a series of steps and set of tools. Through staff involvement and a desire for quality improvement, organizations involved in total quality note the accompanying satisfaction in taking constructive action, improving patient relations, and achieving service excellence. In today's competitive delivery environment, implementation of TQM can result in more satisfied patients, higher staff morale, and a more effective office team. PMID:9161134

  14. Total quality management: the second industrial revolution

    Microsoft Academic Search

    Gopal K. Kanji

    1990-01-01

    This article describes the concept and basic approach to total quality management. Quality is examined and explained in the context of continuous customer's satisfaction and total quality management by involving everyone's commitment to achieving quality at a low cost. Different stages of total quality management in practice are suggested and various techniques to implement these are also discussed. It has

  15. Plan for Quality Management 2007-2010 THE UNIVERSITY OF GOTHENBURG

    E-print Network

    Johannesson, Henrik

    Plan for Quality Management 2007-2010 THE UNIVERSITY OF GOTHENBURG Contents Preface 4 Purpose 5 Points of Departure 6 Specific Activities during 2007-2010 8 PREFACE This plan for quality management. In the plan, significant principles for quality management are described, as are a number of specific

  16. Study Quality in Higher Education Institution: Philosophy and Praxeology of Management

    ERIC Educational Resources Information Center

    Juodaityte, Audrone

    2004-01-01

    This article defines total quality philosophy, its transformations and significance for study quality in higher education institution. It reveals the concepts, principles and problems of study quality management and provides overview of implementation of study quality management at today's European universities. The experience of two European…

  17. Total quality management issues in managed care.

    PubMed

    McLaughlin, C P; Kaluzny, A D

    1997-01-01

    The implementation of total quality management (TQM) in health care has gone on in parallel with the growth of managed care. What is the interaction between the two? Key issues are the ascendance of cost control over quality in many areas, erosion of employee commitment and loyalty, and a short-run orientation. Associated with this is an emphasis on organizational learning rather than learning by autonomous professionals. Both TQM and managed care acknowledge the dynamic nature of clinical processes and the ability and responsibility of both institutions and clinicians to improve their processes. Both are consistent with efforts to identify and implement best practices. However, these similarities should not mask fundamental differences. Continuous improvement must shift its focus from avoiding unnecessary variation to facilitating rapid organizational learning and institutionalizing mass customization into the delivery of health services. PMID:9327355

  18. Evaluating the Quality of Transfer versus Nontransfer Accounting Principles Grades.

    ERIC Educational Resources Information Center

    Colley, J. R.; And Others

    1996-01-01

    Using 1989-92 student records from three colleges accepting large numbers of transfers from junior schools into accounting, regression analyses compared grades of transfer and nontransfer students. Quality of accounting principle grades of transfer students was not equivalent to that of nontransfer students. (SK)

  19. Proactive management of air quality.

    PubMed

    Angle, R P; Sandhu, H S

    2001-02-01

    Traditional air resource management systems have difficulty in addressing global issues, sustainable development, direct citizen participation, and integration with broad economic interests. As reactive management systems, they tend to be compliance-driven, static, and rigid. In contrast, proactive management systems are principle-driven, innovative, and flexible. Bridge scientists play a key role in supporting the transformation of raw data into wise action. Decision-makers need to integrate social values with knowledge about emissions, atmospheric processes, and potential environmental effects using the primary tools of measurements, monitoring, and modeling. The Alberta Clean Air Strategic Alliance, a unique partnership of governments, industry, and public interest groups formed in 1994, operates a comprehensive air management system that is capable of addressing air issues of greater complexity and uncertainty. Its success is measured by the satisfaction of its diverse stakeholders and by the number and scope of its initiatives. PMID:11116381

  20. Illinois water quality management plan

    SciTech Connect

    Not Available

    1992-12-01

    The report describes the purpose of the plan to consolidate and streamline portions of approved state and areawide water quality management (WQM) plans in order to facilitate their usage in the operations of all designated WQM agencies. The report identifies both point and nonpoint pollution sources, reviews policies and regulations already in place and makes recommendations for pollution prevention and control. Information on the plan's management structure is also included.

  1. Water quality management worldwide

    NASA Astrophysics Data System (ADS)

    Gross, Andrew Charles

    1986-01-01

    This article analyzes water quality on a global scale. An overview of the global water supply and demand situation is presented first, including regional and country information, as well as data on selected water use patterns. The focus then shifts to a discussion of water pollution, its various causes, impact, and remedies, with emphasis on legal and administrative solutions. Water pollution control expenditures and the resultant achievements are dealt with in the final third of the article, with projections to 1995. A wide variety of published sources was dovetailed to obtain a composite picture and most likely scenario; this was supplemented with primary interviews by the author conducted in North America, Western and Eastern Europe, and Oceania at the start of the 1980s.

  2. Quality Principles and Empowered Learning: Current Practices and Future Directions.

    ERIC Educational Resources Information Center

    Thor, Linda M.

    This paper reviews the application of Total Quality Management (TQM) to learning and suggests where continuous quality improvement in education may lead in the future. Several issues in the application of TQM are discussed, including: the need for active participation and full support of faculty and staff, active and creative involvement of…

  3. Quality management practices in Australian industry

    Microsoft Academic Search

    Amrik S. Sohal; Liz Ramsay; Danny Samson

    1992-01-01

    Over the past few years a dramatic shift towards strategic quality management has been witnessed in some of Australia's leading companies. This dramatic shift in perspective has elicited senior management interest and involvement; linked quality with profitability and seen the inclusion of quality in strategic planning. This paper presents the results of an investigation on the quality management practices of

  4. E-Service Quality Management

    ERIC Educational Resources Information Center

    Batagan, Lorena; Pocovnicu, Adrian; Capisizu, Sergiu

    2009-01-01

    A characteristic of today's society is the increasing use of modern information and communication technologies in all areas. Computer applications, called e-services, are being developed to provide efficient access to services, electronically. Quality management systems are needed to provide a consistent way to select, evaluate, prioritize and…

  5. Indoor Air Quality Management Program.

    ERIC Educational Resources Information Center

    Anne Arundel County Public Schools, Annapolis, MD.

    In an effort to provide Indoor Air Quality (IAQ) management guidance, Anne Arundel County Public Schools was selected by the Maryland State Department of Education to develop a program that could be used by other school systems. A major goal was to produce a handbook that was "user friendly." Hence, its contents are a mix of history, philosophy,…

  6. Leadership and management principles for outcomes-oriented organizations.

    PubMed

    Goonan, Kathleen Jennison; Stoltz, Patricia K

    2004-04-01

    Outcomes and effectiveness research has provided a wealth of information about interventions that can improve patient experience and outcomes. The challenges facing healthcare leaders today highlight the need for new research on how leadership and management principles can enable healthcare providers and systems to deploy this knowledge swiftly and effectively. The Baldrige National Quality Program (BNQP) is an education and award program established by the U.S. Congress in 1987 that supports American businesses seeking to improve product and service quality, customer and workforce satisfaction, efficiency, financial results, and overall capacity to perform and respond to changing circumstances. Award recipients show a constellation of strengths that suggest that certain basic leadership and management practices are correlated with a fundamental ability to achieve desired results. This article describes characteristics of highly effective organizations based on a review of Baldrige Award recipients, focuses on the application of these characteristics to healthcare settings, illustrates their application with best practices from SSM Health Care, the first-ever healthcare recipient in 2002, and presents several priorities for outcomes and effectiveness research to inform healthcare leadership and administration. PMID:15026669

  7. Total Quality Management in Education. Second Edition.

    ERIC Educational Resources Information Center

    Sallis, Edward

    Quality is at the top of most agendas, and improving quality is probably the most important task facing any institution. In addition, quality is difficult to define or measure. This book, the second edition of "Total Quality Management in Education," introduces the key concepts of Total Quality Management (TQM) and demonstrates how they can be put…

  8. Quality issues in tissue banking: quality management systems - a review.

    PubMed

    Von Versen, R; Mönig, H J; Salai, M; Bettin, D

    2000-01-01

    The situation in tissue banking changed radically and fundamentally at the beginning of the 1990s. The essential causes are on the one hand, the continually increasing demand for human cells and tissue and other biological material for clinical use and research, and on the other hand, the rapid progress in the medical, technical and natural sciences. Biotechnology in particular, has profited from this. Modern tissue banks could no longer be imagined without its methods.A consequence of these developments and a prerequisite for the fulfilment of the derived requirements is the necessity for national and international cooperation as well as the harmonisation of ethical principles and quality assurance standards and regulations (von Versen (1999) Ann Chir Gynaecol 88: 215-220). The introduction of an all-encompassing Quality Management System (QMS) is a suitable instrument for this purpose.After the presentation of explanations and definitions of quality terminology, this article describes the use of the international standard ISO 9000 as a general QMS, which embraces both the specific methodology as well as the general aspects of Quality Management (research and development, design control, education and training, documentation, traceability, management control, corrective action, etc.) in tissue banking. The individual elements of this system are explained and selected examples are described. The authors look upon this QMS as an indispensable instrument for harmonisation and international cooperation in tissue banking.Finally, the use of such a standard would be a positive sign to the regulatory authorities and the public that tissue banking is making a visible effort to introduce a world-class QMS in its operations. PMID:15256944

  9. Infant metabolic screening: a total quality management approach.

    PubMed

    Forsberg, S A

    1997-01-01

    The principles of total quality management (TQM) were used to improve the infant metabolic screening program in a large urban hospital. Three quality indicators needed improvement; unsatisfactory specimen quality, delayed delivery to the state laboratory for testing, and specimen slips missing the date of collection. A multidisciplinary team identified the root causes of the poor quality and implemented remedies. Dramatic improvement in three infant screening indicators occurred within a 4-month period. Evaluation of the three indicators continued for the following 3-year period. Quality improvement programs that involve a multidisciplinary approach benefit the patient and staff and may reduce costs. PMID:9170588

  10. Albers School of Business & Economics MGMT 380 Principles of Management

    E-print Network

    Carter, John

    Objectives 1. Provide an understanding of the fundamental theories of organizational behavior, human resource management, strategic management, and organizational theory; 2. Familiarize you with managerial terminology1 Albers School of Business & Economics MGMT 380 ­ Principles of Management Spring Quarter 2014

  11. CSP 587: Software Quality Management S. Kan, Software Quality engineering, Addison-Wesley.

    E-print Network

    Heller, Barbara

    CSP 587: Software Quality Management Texts S. Kan, Software Quality engineering, Addison-Wesley. Objectives Students will learn methods of software quality management. This will include exposure to software quality assurance, quality measures, and quality control. These quality management methods

  12. Application of Lean Management Principles to Election Systems

    E-print Network

    Posner, Tomer

    Lean was first adopted as a management technique for improving results in manufacturing environments. It is based on the 5 principles of identifying the Value to be created, mapping the Value-Stream (incremental addition ...

  13. Integrating Agronomic Principles with Management Experience in Introductory Agronomy.

    ERIC Educational Resources Information Center

    Vorst, J. J.

    1989-01-01

    Explains the use of a cropping systems project to teach agronomic principles and crop management techniques, and to enhance communication skills. Provides a sample progress report instructions sheet which was used for the project. (Author/RT)

  14. Application of lean management principles to election systems

    E-print Network

    Posner, Tomer

    2006-01-01

    Lean was first adopted as a management technique for improving results in manufacturing environments. It is based on the 5 principles of identifying the Value to be created, mapping the Value-Stream (incremental addition ...

  15. ENVIRONMENTAL TECHNOLOGY VERIFICATION PROGRAM: QUALITY MANAGEMENT PLAN

    EPA Science Inventory

    This Quality Management Plan details specific policies and procedures for managing quality-related activities for the Environmental Technology Verification (ETV) Program of the U.S. Environmental Protection Agency....

  16. Total Quality Management (TQM) of Teaching and Learning.

    ERIC Educational Resources Information Center

    Chizmar, John F.

    1994-01-01

    Asserts that a possible avenue for achieving national goals for undergraduate education lies in the application of total quality management (TQM) principles to teaching and learning. Discusses the TQM approach in industry and presents a TQM teaching/learning model in which the student is perceived as a customer. (CFR)

  17. ECONOMIC/FINANCIAL ANALYSIS OF URBAN WATER QUALITY MANAGEMENT PROBLEMS

    EPA Science Inventory

    Procedures for evaluating the technical, economic, and financial aspects of urban water quality management planning problems are presented. Accepted principles of benefit-cost analysis are used to conduct the economic analysis. Benefits are measured as the reduction in damages as...

  18. Standards for Quality? A Citical Appraisal of the Berlin Principles for International Rankings of Universities

    ERIC Educational Resources Information Center

    Hägg, Ingemund; Wedlin, Linda

    2013-01-01

    This article discusses the principles developed to assure the quality of international ranking practices for higher education, the so-called Berlin Principles, and the role given to them in the higher education community. While the principles are generally regarded as proper quality assurance principles, they are problematic both in their content…

  19. COORDINATES OF BANKING SERVICES QUALITY MANAGEMENT

    Microsoft Academic Search

    Elisabeta Andreea Budacia; Nicolai Lauren?iu Hreniuc; Alexandra Perju; Irina Mihaela Moldovan

    2010-01-01

    In the field of services, quality is, in general, defined by the client and the management ensures the overfulfilment of the client’s demands and expectations. The quality of services implies two essential aspects that a manager has to take into account: the client’s satisfaction and the absence of the errors made by employees. Introducing a system of quality management has

  20. Risk-based principles for defining and managing water security.

    PubMed

    Hall, Jim; Borgomeo, Edoardo

    2013-11-13

    The concept of water security implies concern about potentially harmful states of coupled human and natural water systems. Those harmful states may be associated with water scarcity (for humans and/or the environment), floods or harmful water quality. The theories and practices of risk analysis and risk management have been developed and elaborated to deal with the uncertain occurrence of harmful events. Yet despite their widespread application in public policy, theories and practices of risk management have well-known limitations, particularly in the context of severe uncertainties and contested values. Here, we seek to explore the boundaries of applicability of risk-based principles as a means of formalizing discussion of water security. Not only do risk concepts have normative appeal, but they also provide an explicit means of addressing the variability that is intrinsic to hydrological, ecological and socio-economic systems. We illustrate the nature of these interconnections with a simulation study, which demonstrates how water resources planning could take more explicit account of epistemic uncertainties, tolerability of risk and the trade-offs in risk among different actors. PMID:24080616

  1. Risk-based principles for defining and managing water security

    PubMed Central

    Hall, Jim; Borgomeo, Edoardo

    2013-01-01

    The concept of water security implies concern about potentially harmful states of coupled human and natural water systems. Those harmful states may be associated with water scarcity (for humans and/or the environment), floods or harmful water quality. The theories and practices of risk analysis and risk management have been developed and elaborated to deal with the uncertain occurrence of harmful events. Yet despite their widespread application in public policy, theories and practices of risk management have well-known limitations, particularly in the context of severe uncertainties and contested values. Here, we seek to explore the boundaries of applicability of risk-based principles as a means of formalizing discussion of water security. Not only do risk concepts have normative appeal, but they also provide an explicit means of addressing the variability that is intrinsic to hydrological, ecological and socio-economic systems. We illustrate the nature of these interconnections with a simulation study, which demonstrates how water resources planning could take more explicit account of epistemic uncertainties, tolerability of risk and the trade-offs in risk among different actors. PMID:24080616

  2. Industrial Quality Standards and Total Quality Management in Higher Education.

    ERIC Educational Resources Information Center

    Tannock, James D. T.

    1991-01-01

    Examines practical applications for the suitability of two different approaches to quality management within engineering education. One utilizes quality systems standards as typified by a specific industrial process that ensures an effective production system. The other applies the notion of total quality management emphasizing a process of…

  3. Principles for ecologically based invasive plant management

    Technology Transfer Automated Retrieval System (TEKTRAN)

    Land managers long have identified a critical need for a practical and effective framework to guide the implementation of successful restoration, especially where invasive plants dominate the ecosystem. A holistic, ecologically-based invasive plant management (EBIPM) framework that integrates ecosy...

  4. From Conventional to Organic: Weed Management Principles for the

    E-print Network

    Maxwell, Bruce D.

    From Conventional to Organic: Weed Management Principles for the Transition Years Fabián Menalled.montana.edu/cropweeds #12;A Disclaimer · This is not going to be a "traditional" weed extension presentation · Your best weed management tool is located between your ears www.forages.oregonsate.edu #12;Today, we'll talk more

  5. Creating Learning Organizations: The Deming Management Method Applied to Instruction (Quality Teaching & Quality Learning). A Paradigm Application.

    ERIC Educational Resources Information Center

    Loehr, Peter

    This paper presents W. Edwards Deming's 14 management points, 7 deadly diseases, and 4 obstacles that thwart productivity, and discusses how these principles relate to teaching and learning. Application of these principles is expected to increase the quality of learning in classrooms from kindergarten through graduate level. Examples of the…

  6. An approach to the software quality management

    Microsoft Academic Search

    E. M. Lavrishcheva; G. I. Koval; T. M. Korotun

    2006-01-01

    This article is devoted to an engineering approach to software quality management. The approach is oriented toward the attainment\\u000a of the software maturity, which is a key software quality characteristic. A model of quality and a conceptual model for making\\u000a decisions on software quality management are developed. They are based on methods of specification of quality requirements\\u000a to the maturity

  7. [Quality management in intensive care medicine].

    PubMed

    Martin, J; Braun, J-P

    2014-02-01

    Treatment of critical ill patients in the intensive care unit is tantamount to well-designed risk or quality management. Several tools of quality management and quality assurance have been developed in intensive care medicine. In addition to external quality assurance by benchmarking with regard to the intensive care medicine, peer review procedures have been established for external quality assurance in recent years. In the process of peer review of an intensive care unit (ICU), external physicians and nurses visit the ICU, evaluate on-site proceedings, and discuss with the managing team of the ICU possibilities for optimization. Furthermore, internal quality management in the ICU is possible based on the 10 quality indicators of the German Interdisciplinary Society for Intensive Care Medicine (DIVI, "Deutschen Interdisziplinären Vereinigung für Intensiv- und Notfallmedizin"). Thereby every ICU has numerous possibilities to improve their quality management system. PMID:24493011

  8. [Quality management in intensive care medicine].

    PubMed

    Martin, J; Braun, J-P

    2013-09-01

    Treatment of critical ill patients in the intensive care unit is tantamount to well-designed risk or quality management. Several tools of quality management and quality assurance have been developed in intensive care medicine. In addition to extern quality assurance by benchmarking with regard to the intensive care medicine, peer review procedures have been established for external quality assurance in recent years. In the process of peer review of an intensive care unit (ICU), external physicians and nurses visit the ICU, evaluate on-site proceedings, and discuss with the managing team of the ICU possibilities for optimization. Furthermore, internal quality management in the ICU is possible based on the 10 quality indicators of the German Interdisciplinary Society for Intensive Care Medicine (DIVI, "Deutschen Interdisziplinären Vereinigung für Intensiv- und Notfallmedizin"). Thereby every ICU has numerous possibilities to improve their quality management system. PMID:23846174

  9. Agricultural Management Practices And Soil Quality

    E-print Network

    Liskiewicz, Maciej

    Agricultural Management Practices And Soil Quality: Measuring, assessing, and comparing laboratory and field test kit indicators of soil quality attributes. Publication 452-400 #12;Agricultural Management of soil quality attributes. Greg Evanylo and Robert McGuinn; Extension Specialist and Former Research

  10. Business Principles and Management. Curriculum Guidelines.

    ERIC Educational Resources Information Center

    Clemson Univ., SC. Vocational Education Media Center.

    This senior high school curriculum guide offers a general overview of the American business system and a study of various forms of business ownership, internal organization and management functions of business, and the financing of business. Ten areas are explored in the course: (1) capitalism; (2) money, credit, and banking; (3) government and…

  11. The Principles of Marketing and Relationship Management.

    ERIC Educational Resources Information Center

    Soules, Aline

    2001-01-01

    Discusses the concepts of marketing and relationship management as they apply to libraries. Topics include perceptions of the profession; environments that libraries operate in; connecting content and users through access and services; and the need for reliable and consistent collection of effective data. (Author/LRW)

  12. Principles of School Business Management. Second Edition.

    ERIC Educational Resources Information Center

    Wood, R. Craig; And Others

    The contemporary school business administrator must be knowledgeable in a wide variety of areas. This book was designed to serve as a basic reference for practicing school business administrators as well as a text for graduate courses in school business administration. It offers a comprehensive overview of school business management. Chapters 1-3…

  13. Principles for Designing Pragmatic Knowledge Management Systems

    ERIC Educational Resources Information Center

    Cavaleri, Steven A.

    2004-01-01

    Knowledge management continues to evolve as a discipline, yet even basic features that define a discipline have to be established. Developing a shared understanding of core concepts, such as the meaning of "knowledge", has been elusive in this field. In the absence of reaching a universal definition, surrogates for knowledge are adopted because of…

  14. Applying holistic principles in management development

    Microsoft Academic Search

    Erella Shefy; Eugene Sadler-Smith

    2006-01-01

    Purpose – In preparing managers for the uncertainty, threats and opportunities posed by the challenge of frequent and unexpected changes in organizations and markets, an alternative to a traditional Western viewpoint is a holistic approach that embodies balance and harmony, sees more subtle relationships and avoids the tensions of opposites. The purpose of this paper is to report the derivation

  15. Total Quality Management: Institutional Research Applications.

    ERIC Educational Resources Information Center

    Heverly, Mary Ann

    Total Quality Management (TQM), a technique traditionally reserved for the manufacturing sector, has recently spread to service companies, government agencies, and educational institutions. TQM places responsibility for quality problems with management rather than on the workers. A principal concept of TQM is the management of Process Variation,…

  16. Auditor quality and earnings management: Singaporean evidence

    Microsoft Academic Search

    Rusmin Rusmin

    2010-01-01

    Purpose – The purpose of this paper is to examine the association between the magnitude of earnings management and auditor quality. It focuses on earnings management in response to mounting pressure amongst investors, policy makers and corporate governance reformists for mechanisms to curb excessive opportunistic behavior amongst corporate management. Auditor quality is the main focus of this study analysis as

  17. Integration of quality and environmental management systems

    Microsoft Academic Search

    Stanislav Karapetrovic; Walter Willborn

    1998-01-01

    Discusses quality and environmental management systems integration. Concepts of a system and a “system of systems” are addressed, followed by a description of different management systems, and their interrelations and integration. Subsequently, strategies for integration of the quality system based on the ISO 9001 standard and the ISO 14001 environmental management system are presented. The harmonization of related audit sub-systems,

  18. Quality management of rural and urban planning

    Microsoft Academic Search

    Dung-Hai Liang; Peirchyi Lii; Dong-Shong Liang

    2011-01-01

    Rural and urban planning encompasses applied, natural, social sciences and the initial study by people from all involved disciplines. The inter-discipline human resource and geographic information system management integration can help resolve conflict while working toward a common project goal in community, quality management, rural and urban development. Quality management can be made easier through the adaptation of GIS information

  19. The strategic management of data quality in healthcare.

    PubMed

    Kerr, Karolyn A; Norris, Tony; Stockdale, Rosemary

    2008-12-01

    This research extends and tests principles to establish good practice and overcome practical barriers in the strategic management of data quality. The research explores the issues that define and control data quality in national health data collections and the mechanisms and frameworks that can be developed to achieve and sustain good data quality. The aim is to make the strategic management of data quality, and the prevention of persistent errors, everyday, ;institutionalized' activities. Using action research methodology and a combination of interpretive and positivist data collection and analysis methods, this research provides the health informatics community with an understanding of the issues related to developing and implementing programmes to improve data quality. Healthcare is a complex system that is highly political and culturally diverse, and applied health informatics research is essential to improve outcomes and performance. PMID:19008276

  20. Implications of the Fourteen Points of Total Quality Management (TQM) for Science Education.

    ERIC Educational Resources Information Center

    Aliff, John Vincent

    The management theories of W. Edwards Deming are known as Total Quality Management (TQM) and advocate building quality into organizational processes rather than analyzing outcomes. Although TQM was originally developed for the workplace, educational reformers have been applying its principles to higher education. The original 14 points of Deming's…

  1. Asset-Liability Management Under the Safety-First Principle

    Microsoft Academic Search

    M. C. Chiu; D. Li

    2009-01-01

    Under the safety-first principle (Roy in Econometrica 20:431–449, 1952), one investment goal in asset-liability (AL) management is to minimize an upper bound of the ruin probability which measures\\u000a the likelihood of the final surplus being less than a given target level. We derive solutions to the safety-first AL management\\u000a problem under both continuous-time and multiperiod-time settings via investigating the relationship

  2. Principles and management of adrenal cancer

    SciTech Connect

    Javadpour, N.

    1987-01-01

    This book provides information on adrenal diseases of latest developments and guides the clinicians in the care of their patients. The book is divided into two parts. The first section gives an overview of the embryology, anatomy, physiology, markers, pathology, imaging and the current progress in the field. The second edition covers specific diseases of the adrenal cortex and medulla. The increasingly significant roles played by steroids, catecholamines, blockers, computed tomography and magnetic resonance are elucidated and discussed. The contents include: Overview of progress; current problems, and perspectives - embryology anatomy, physiology, and biologic markers; pathology; advances in diagnosis; imaging techniques; adrenal disorders in childhood; primary aldosteronism; Cushing's syndrome; carcinoma; pheochromocytoma; neuroblastoma; metastatic disease; surgical management; and subject index.

  3. Learning Characteristics of Small Business Managers: Principles for Training

    ERIC Educational Resources Information Center

    Jeffrey, Lynn M.; Hide, Sophie; Legg, Stephen

    2010-01-01

    Purpose: This paper aims to report on the second half of a two-part study that identified relevant content for safety audit training in small businesses. The specific aim of the paper is to determine the preferred learning styles and approaches of managers in these businesses in order to identify some principles which could be used to tailor…

  4. Principles of Empirically Supported Interventions Applied to Anger Management

    ERIC Educational Resources Information Center

    Deffenbacher, Jerry L.; Oetting, Eugene R.; DiGiuseppe, Raymond A.

    2002-01-01

    This article applies the Principles of Empirically Supported Interventions (PESI) in counseling psychology to anger management with adults. The review suggests that there is empirical support for cognitive-behavioral interventions generally and for four specific interventions (relaxation, cognitive, behavioral skill enhancement, and combinations…

  5. RIPARIAN AREA MANAGEMENT: PRINCIPLES, POLITICS AND PRACTICES 1

    E-print Network

    Standiford, Richard B.

    RIPARIAN AREA MANAGEMENT: PRINCIPLES, POLITICS AND PRACTICES 1 John W. Ross and Sheila L. Massey 2 1 Presented at the California Riparian Systems Conference; September 22-24, 1988; Davis, California's Association, Sacramento, CA. Probably the one area of agreement among those in- volved in riparian area

  6. 40 CFR 130.6 - Water quality management plans.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ...false Water quality management plans. 130.6...PROGRAMS WATER QUALITY PLANNING AND MANAGEMENT § 130.6 Water...a) Water quality management (WQM) plans...Continuing water quality planning shall be based...

  7. Lean management systems: creating a culture of continuous quality improvement.

    PubMed

    Clark, David M; Silvester, Kate; Knowles, Simon

    2013-08-01

    This is the first in a series of articles describing the application of Lean management systems to Laboratory Medicine. Lean is the term used to describe a principle-based continuous quality improvement (CQI) management system based on the Toyota production system (TPS) that has been evolving for over 70 years. Its origins go back much further and are heavily influenced by the work of W Edwards Deming and the scientific method that forms the basis of most quality management systems. Lean has two fundamental elements--a systematic approach to process improvement by removing waste in order to maximise value for the end-user of the service and a commitment to respect, challenge and develop the people who work within the service to create a culture of continuous improvement. Lean principles have been applied to a growing number of Healthcare systems throughout the world to improve the quality and cost-effectiveness of services for patients and a number of laboratories from all the pathology disciplines have used Lean to shorten turnaround times, improve quality (reduce errors) and improve productivity. Increasingly, models used to plan and implement large scale change in healthcare systems, including the National Health Service (NHS) change model, have evidence-based improvement methodologies (such as Lean CQI) as a core component. Consequently, a working knowledge of improvement methodology will be a core skill for Pathologists involved in leadership and management. PMID:23757036

  8. Application of Total Quality Management in Education

    ERIC Educational Resources Information Center

    Farooq, M. S.; Akhtar, M. S.; Ullah, S. Zia; Memon, R. A.

    2007-01-01

    The purpose of the paper is to analyzing thoughts of the modern management paradigm "Total Quality Management" (TQM), and its application in the field of education. The basic theme of TQM is participatory approach to address the question(s) of quality in business aswell as in the field of education. Reviewing fresh literature from the internet …

  9. Axios river basin water quality management

    Microsoft Academic Search

    J. A. G. Gils; D. Argiropoulos

    1991-01-01

    This paper presents a consistent methodology to analyze the water quality management of a river basin. Mathematical modelling techniques are used to establish the water quality characteristics of the study area and to assess the effects of alternative management strategies in a quantitative way.

  10. Agricultural Management, Water Quality and Phosphorus

    E-print Network

    Agricultural Management, Water Quality and Phosphorus: The Long and Winding Road Andrew Sharpley #12;In the beginning Agriculture and water quality Targeted watershed P management Linking ecosystem;#12;Optimal soil PO concentrations for plant growth ~0.20 mg/L #12;For flowing waters ~0.01 to 0.10 mg/L #12

  11. Quality-Centered/Team-Focused Management.

    ERIC Educational Resources Information Center

    Hodge-Williams, John; Wynn, Joy F. Spratley; Godsey, Cheryl Mason

    With the nationwide implementation of managed care and the eroding financial base for children's services, social service agencies need new organizational systems to survive. This handbook provides an overview of one new system, Total Quality Management (TQM), as it relates to the child welfare field. The book's chapters are: (1) "Total Quality

  12. Holistic Quality: Managing, Restructuring, and Empowering Schools.

    ERIC Educational Resources Information Center

    Herman, Jerry J.

    Because the quality management (QM) movement can be very important in school improvement efforts, it is essential to determine how QM can fit with relatively new restructuring ideas and whether this approach is consistent with existing school structures and processes. This book presents an integrated approach to holistic quality management that…

  13. Does management's approach impede service quality?

    Microsoft Academic Search

    Ebrahim Soltani; Bradley Barnes; Jawad Syed; Ying-Ying Liao

    2011-01-01

    The primary aim of this article is to examine the impact of management's approach on the effectiveness of service quality operations. Drawing upon semi-structured interviews with multiple managerial actors at different hierarchical levels and archival sources, the findings suggest two alternative paths of management's approach regarding service quality. One of the paths distils customer confidence, aims to fulfil customer requirements

  14. Does management's approach impede service quality?

    Microsoft Academic Search

    Ebrahim Soltani; Bradley Barnes; Jawad Syed; Ying-Ying Liao

    2012-01-01

    The primary aim of this article is to examine the impact of management's approach on the effectiveness of service quality operations. Drawing upon semi-structured interviews with multiple managerial actors at different hierarchical levels and archival sources, the findings suggest two alternative paths of management's approach regarding service quality. One of the paths distils customer confidence, aims to fulfil customer requirements

  15. [The application of total quality management (TQM) in quality management of radiation therapy].

    PubMed

    Jiang, Rui-yao; Fu, Shen; Li, Bin

    2009-03-01

    The strategies and methods of the total quality management (TQM) need to applied in quality management of radiation therapy. We should improve the level of quality control and quality assurance in radiation therapy. By establishing quality control system in radiation therapy, standardization of radiation therapy workflow, strengthening quality control of devices and physical technique and paying attention to safety protection and staff training. PMID:19565799

  16. Managing the quality of health care.

    PubMed

    Larson, James S; Muller, Andreas

    2002-01-01

    This article reviews quality of health care initiatives beginning with the quality assessment/quality assurance movement of the 1970s. Conceptually, modern quality of care management is rooted in the intellectual work of Avedis Donabedian who defined quality of care as a combination of structure, process, and outcome. Donabedian's model is presented and some limitations are pointed out. In the late 1980s and 1990s. the health care industry adopted total quality management (TQM). More recently, the pursuit of health care quality has led to substantial performance measurement initiatives such as ORYX by the Joint Commission on Accreditation of Healthcare Organizations and MEDIS by the National Commission of Quality Assurance. The importance of CONQUEST, a freely available performance measurement database developed at the Harvard School of Public Health, is noted and discussed. The article concludes with a list of challenges facing public and private parties interests in health care quality improvement. PMID:15188996

  17. INTEGRATED RIVER QUALITY MANAGEMENT USING INTERNET TECHNOLOGIES

    E-print Network

    , Italy. Email: marsili@ingfi1.ing.unifi.it ABSTRACT Monitoring and control of river water quality plants (WWTP) discharging into the river, and the water quality monitoring stations (MS). The mainINTEGRATED RIVER QUALITY MANAGEMENT USING INTERNET TECHNOLOGIES P. Cianchi*, S. Marsili

  18. Evaluating Quality Management in University Departments

    ERIC Educational Resources Information Center

    Becket, Nina; Brookes, Maureen

    2006-01-01

    Purpose: Despite the abundance of research on quality management there is no universal consensus on how best to measure quality in higher education. This paper undertakes a critical evaluation of the different methods used to assess the quality of provision in higher education departments in the UK. Design/methodology/approach: Drawing on relevant…

  19. Water quality management plan for Cherokee Reservoir

    SciTech Connect

    Not Available

    1984-01-01

    The management plan provides an assessment of Cherokee Reservoir's current water quality, identifies those factors which affect reservoir water quality, and develops recommendations aimed at restoring or maintaining water quality at levels sufficient to support diverse beneficial uses. 20 references, 8 figures, 15 tables. (ACR)

  20. Financial resources and corporate reputation : Toward common management principles for managing corporate reputation

    Microsoft Academic Search

    Alfonso Siano; Philip J. Kitchen; Maria Giovanna Confetto

    2010-01-01

    Purpose – The purpose of this paper is to identify convergent elements between corporate reputation and financial resources. The paper seeks to draw parallels between corporate reputation management and corporate financial management in order to define common management principles. Design\\/methodology\\/approach – In this paper, the analogy-based approach is used to identify similarities in the functions and risks between corporate reputation

  1. Principles of Management 1 MGMT 380-01: Principles of Management

    E-print Network

    Carter, John

    . This course will explore the history of management, its progression over time, the needed changes in the design and functions of management to match the today's changing and demanding world. We will explore change in organizations, human resource management issues including, recruitment, compensation, promotion

  2. Total Quality Management, the Learning Organisation and Post-Compulsory Education.

    ERIC Educational Resources Information Center

    Holloway, David G.

    1994-01-01

    Reviews application of total quality management (TQM) principles to higher education and the relationship of learning organizations and TQM; compares TQM principles to other organizational behavior concepts. Concludes that TQM treats organizational change in educational institutions as unproblematic, ignoring issues of power, authority, resistance…

  3. Quality Management in U.S. High Schools: Evidence from the Field.

    ERIC Educational Resources Information Center

    Detert, James R.; Bauerly Kopel, Michelle E.; Mauriel, John J.; Jenni, Roger W.

    2000-01-01

    Reports on a longitudinal study examining implementation of a Quality Management reform based on Deming's seven principles. Interview and survey data from a national sample of purposefully chosen high schools show limited results as to teachers' effective use and institutionalization of TQM principles. The principal's role is critical. (Contains…

  4. Quality management practices and quality results: a comparison of manufacturing and service sectors in Taiwan

    Microsoft Academic Search

    Luis E. Solis; Subba Rao; T. S. Raghu-Nathan; Cho-Young Chen; Shih-Chun Pan

    1998-01-01

    In this paper we compare the quality management practices and quality results between Taiwanese manufacturing and service companies, based on a survey of 131 manufacturing and 109 service companies. The results presented here are focused on eight critical factors of quality management - quality leadership, strategic quality planning, quality information and analysis, human resources management, quality assurance, supplier quality, customer

  5. Applying total quality management to the medical practice.

    PubMed

    Bender, A D; Krasnick, C J; Bender, J G

    1993-01-01

    Total quality management (TQM) has the potential to help medical practices in the transition to a healthcare system that is more demanding in terms of both higher quality and lower cost. Incorporation of TQM principles, however, must be based on creating skills in the areas of teamwork, communication, and problem solving. The potential gain will be seen in improved patient satisfaction, increased revenue as a result of more accurate billing, clearer understanding of costs and outcomes, better clinical documentation, and enhanced staff productivity. PMID:10129528

  6. Quality Goes to School: Readings on Quality Management in Education.

    ERIC Educational Resources Information Center

    American Association of School Administrators, Arlington, VA.

    In 1991, the American Association of School Administrators (AASA) published "An Introduction to Total Quality for Schools" to initiate its new learning network. This second collection of readings on quality management in education offers a series of perspectives through which readers can refine their own definitions and knowledge. It contains…

  7. Treatment Principles for the Management of Mold Infections.

    PubMed

    Kontoyiannis, Dimitrios P; Lewis, Russell E

    2014-11-01

    Survival rates among immunocompromised patients with invasive mold infections have markedly improved over the last decade with earlier diagnosis and new antifungal treatment options. Yet, increasing antifungal resistance, breakthrough infections with intrinsically resistant fungi, and potentially life-threatening adverse effects and drug interactions are becoming more problematic, especially with prolonged therapy. Evidence-based recommendations for treating invasive aspergillosis and mucormycosis provide excellent guidance on the initial workup and treatment of these molds, but they cannot address all of the key management issues. Herein, we discuss 10 general treatment principles in the management of invasive mold disease in immunocompromised patients and discuss how these principles can be integrated to develop an effective, individualized treatment plan. PMID:25377139

  8. Technology usage, quality management system, and service quality in Thailand

    Microsoft Academic Search

    Nilubon Sivabrovornvatana; Sununta Siengthai; Donyaprueth Krairit; Himangshu Paul

    2005-01-01

    Purpose – This article aims to explore the relationship between technology and quality management for enhancing Thai hospital service quality. Design\\/methodology\\/approach – The paper presents the findings of an exploratory study that investigates service quality from the customer and service provider perception. In-depth interviews were conducted with respondents in Thai hospitals. The interviews explored service-related factors that patients and service

  9. Basic principles of management for cervical spine trauma

    PubMed Central

    2009-01-01

    This article reviews the basic principles of management of cervical trauma. The technique and critical importance of careful assessment is described. Instability is defined, and the incidence of a second injury is highlighted. The concept of spinal clearance is discussed. Early reduction and stabilisation techniques are described, and the indications, and approach for surgery reviewed. The importance of the role of post-injury rehabilitation is identified. PMID:19701655

  10. Basic principles of management for cervical spine trauma

    Microsoft Academic Search

    J. K. O’Dowd

    2010-01-01

    This article reviews the basic principles of management of cervical trauma. The technique and critical importance of careful\\u000a assessment is described. Instability is defined, and the incidence of a second injury is highlighted. The concept of spinal\\u000a clearance is discussed. Early reduction and stabilisation techniques are described, and the indications, and approach for\\u000a surgery reviewed. The importance of the role

  11. Strategic service quality management for health care.

    PubMed

    Anderson, E A; Zwelling, L A

    1996-01-01

    Quality management has become one of the most important and most debated topics within the service sector. This is especially true for health care, as the controversy rages on how the existing American system should be restructured. Health care reform aimed at reducing costs and ensuring access to all Americans cannot be allowed to jeopardize the quality of care. As such, total quality management (TQM) has become a vital ingredient to strategic planning within the health care domain. At the heart of any such quality improvement effort is the issue of measurement. TQM cannot be effectively utilized as a competitive weapon unless quality can be accurately defined, measured, evaluated, and monitored over time. Through such analysis a hospital can elect how to expend its limited resources toward those quality improvement projects which will impact customer perceptions of service quality the most. Thus, the purpose of this report is to establish a framework by which to approach the issue of quality measurement, delineate the various components of quality that exist in health care, and explore how these elements affect one another. We propose that the issue of quality measurement in health care be approached as an integration of service quality attributes common to other service organizations and technical quality attributes unique to health care. We hope that this research will serve as a first step toward the synthesis of the various quality attributes inherent in the health care domain and encourage other researchers to address the interactions of the various quality attributes. PMID:8763215

  12. Incorporating evolutionary principles into environmental management and policy

    PubMed Central

    Lankau, Richard; Jørgensen, Peter Søgaard; Harris, David J; Sih, Andrew

    2011-01-01

    As policymakers and managers work to mitigate the effects of rapid anthropogenic environmental changes, they need to consider organisms’ responses. In light of recent evidence that evolution can be quite rapid, this now includes evolutionary responses. Evolutionary principles have a long history in conservation biology, and the necessary next step for the field is to consider ways in which conservation policy makers and managers can proactively manipulate evolutionary processes to achieve their goals. In this review, we aim to illustrate the potential conservation benefits of an increased understanding of evolutionary history and prescriptive manipulation of three basic evolutionary factors: selection, variation, and gene flow. For each, we review and propose ways that policy makers and managers can use evolutionary thinking to preserve threatened species, combat pest species, or reduce undesirable evolutionary changes. Such evolution-based management has potential to be a highly efficient and consistent way to create greater ecological resilience to widespread, rapid, and multifaceted environmental change. PMID:25567975

  13. Applying total quality management techniques to improve software development.

    PubMed

    Mezher, T; Assem Abdul Malak, M; el-Medawar, H

    1998-01-01

    Total Quality Management (TQM) is a new management philosophy and a set of guiding principles that represent the basis of a continuously improving organization. This paper sheds light on the application of TQM concepts for software development. A fieldwork study was conducted on a Lebanese software development firm and its customers to determine the major problems affecting the organization's operation and to assess the level of adoption of TQM concepts. Detailed questionnaires were prepared and handed out to the firm's managers, programmers, and customers. The results of the study indicate many deficiencies in applying TQM concepts, especially in the areas of planning, defining customer requirements, teamwork, relationship with suppliers, and adopting standards and performance measures. One of the major consequences of these deficiencies is considerably increased programming errors and delays in delivery. Recommendations on achieving quality are discussed. PMID:10589453

  14. 15 CFR 995.25 - Quality management system.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ...2010-01-01 2010-01-01 false Quality management system. 995.25 Section 995.25...Distributors of NOAA ENC Products § 995.25 Quality management system. (a) Quality management system for CEVADs . (1) CEVAD...

  15. 40 CFR 35.2102 - Water quality management planning.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ...2010-07-01 false Water quality management planning. 35.2102 Section 35...35.2102 Water quality management planning. Before grant assistance...Included in any water quality management plan being implemented...

  16. 40 CFR 35.2023 - Water quality management planning.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ...2010-07-01 false Water quality management planning. 35.2023 Section 35...35.2023 Water quality management planning. (a) From funds reserved...to carry out water quality management planning including but not...

  17. 15 CFR 995.25 - Quality management system.

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ...2013-01-01 2013-01-01 false Quality management system. 995.25 Section 995.25...Distributors of NOAA ENC Products § 995.25 Quality management system. (a) Quality management system for CEVADs . (1) CEVAD...

  18. 40 CFR 35.2102 - Water quality management planning.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ...2011-07-01 false Water quality management planning. 35.2102 Section...Works § 35.2102 Water quality management planning. Before grant...a) Included in any water quality management plan being implemented...

  19. 15 CFR 995.25 - Quality management system.

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ...2014-01-01 2014-01-01 false Quality management system. 995.25 Section 995.25...Distributors of NOAA ENC Products § 995.25 Quality management system. (a) Quality management system for CEVADs . (1) CEVAD...

  20. 40 CFR 35.2023 - Water quality management planning.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ...2011-07-01 false Water quality management planning. 35.2023 Section...Works § 35.2023 Water quality management planning. (a) From...the States to carry out water quality management planning including but...

  1. 15 CFR 995.25 - Quality management system.

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ...2011-01-01 2011-01-01 false Quality management system. 995.25 Section 995.25...Distributors of NOAA ENC Products § 995.25 Quality management system. (a) Quality management system for CEVADs . (1) CEVAD...

  2. 40 CFR 35.2102 - Water quality management planning.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ...2013-07-01 false Water quality management planning. 35.2102 Section...Works § 35.2102 Water quality management planning. Before grant...a) Included in any water quality management plan being implemented...

  3. 15 CFR 995.25 - Quality management system.

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ...2012-01-01 2012-01-01 false Quality management system. 995.25 Section 995.25...Distributors of NOAA ENC Products § 995.25 Quality management system. (a) Quality management system for CEVADs . (1) CEVAD...

  4. 40 CFR 35.2023 - Water quality management planning.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ...2012-07-01 false Water quality management planning. 35.2023 Section...Works § 35.2023 Water quality management planning. (a) From...the States to carry out water quality management planning including but...

  5. 40 CFR 35.2102 - Water quality management planning.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ...2012-07-01 false Water quality management planning. 35.2102 Section...Works § 35.2102 Water quality management planning. Before grant...a) Included in any water quality management plan being implemented...

  6. 40 CFR 35.2023 - Water quality management planning.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ...2013-07-01 false Water quality management planning. 35.2023 Section...Works § 35.2023 Water quality management planning. (a) From...the States to carry out water quality management planning including but...

  7. 40 CFR 35.2102 - Water quality management planning.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ...2014-07-01 false Water quality management planning. 35.2102 Section...Works § 35.2102 Water quality management planning. Before grant...a) Included in any water quality management plan being implemented...

  8. Quality Management at TUM Academic and Student Affairs

    E-print Network

    Quality Management at TUM Academic and Student Affairs January 2014 #12;President Prof. Dr. Dr. h........................................................... 8 1. Quality management at TUM ........................................................................................... 9 1.1 TUM's quality management approach

  9. 40 CFR 35.2023 - Water quality management planning.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ...2014-07-01 false Water quality management planning. 35.2023 Section...Works § 35.2023 Water quality management planning. (a) From...the States to carry out water quality management planning including but...

  10. Principles of Distributed Data Management in 2020?1 Patrick Valduriez

    E-print Network

    Paris-Sud XI, Université de

    management and distributed database systems. In this new edition, the fundamental principles of distributed, database clusters, web and XML data management, stream data management, and cloud data managementPrinciples of Distributed Data Management in 2020?1 Patrick Valduriez INRIA and LIRMM, Montpellier

  11. Integrated groundwater quality management in urban areas

    NASA Astrophysics Data System (ADS)

    Swartjes, F. A.; Otte, P. F.

    2012-04-01

    Traditionally, groundwater assessments and remediations are approached at the scale of individual groundwater plumes. In urban areas, however, this management of individual groundwater plumes is often problematic for technical, practical or financial reasons, since the groundwater quality is often affected by a combination of sources, including (former) industrial activities, spills and leachate from uncontrolled landfills and building materials. As a result, often a whole series of intermingling contamination plumes is found in large volumes of groundwater. In several countries in the world, this led to stagnation of groundwater remediation in urban areas. Therefore, in the Netherlands there is a tendency managing groundwater in urban areas from an integrated perspective and on a larger scale. This so-called integrated groundwater quality management is often more efficient and hence, cheaper, since the organisation of the management of a cluster of groundwater plumes is much easier than it would be if all individual groundwater plumes were managed at different points in time. Integrated groundwater quality management should follow a tailor-made approach. However, to facilitate practical guidance was developed. This guidance relates to the delineation of the domain, the management of sources for groundwater contamination, procedures for monitoring, and (risk-based) assessment of the groundwater quality. Function-specific risk-based groundwater quality criteria were derived to support the assessment of the groundwater quality.

  12. Total quality management in SMEs

    Microsoft Academic Search

    A. Ghobadian; D. N. Gallear

    1996-01-01

    Small and medium size enterprises (SMEs) are the life blood of modern economies. That they should remain competitive and produce high quality outputs is of importance not only at the macro level but also to larger organizations, because SMEs are often suppliers of goods and services to larger organizations and lack of product quality would adversely affect the competitive ability

  13. Quality management of human resources. Providers should begin by focusing on education, performance management, and reward systems.

    PubMed

    Blair, C S; Fordyce, M; Barney, S M

    1993-10-01

    For a quality management transformation to occur, a healthcare organization must focus on education and development, performance management, and recognition and reward systems during the first years of implementation. Education and development are perhaps the most important human resource management functions when implementing quality management principles and processes because behavioral changes will be required at all organizational levels. Specific programs that support an organization's quality management effort will vary but should include the conceptual, cultural, and technical aspects of quality management. The essence of quality management is to always satisfy the customer and to continuously improve the services and products the organization offers. The approach to performance management should therefore rely on customer feedback and satisfaction. An organization committed to quality management should base its performance management approach on customer orientation, process improvement, employee involvement, decision making with data, and continuous improvement. Managers and trustees are being challenged to provide innovative recognition and reward systems that reinforce the values and behaviors consistent with quality management. Such systems must also be aligned with the behaviors and outcomes that support the philosophy, mission, and values of the Catholic healthcare ministry. The following components should be considered for a recognition and reward system: base pay, incentives, benefits, and nonmonetary rewards. PMID:10129197

  14. The NCC project: A quality management perspective

    NASA Technical Reports Server (NTRS)

    Lee, Raymond H.

    1993-01-01

    The Network Control Center (NCC) Project introduced the concept of total quality management (TQM) in mid-1990. The CSC project team established a program which focused on continuous process improvement in software development methodology and consistent deliveries of high quality software products for the NCC. The vision of the TQM program was to produce error free software. Specific goals were established to allow continuing assessment of the progress toward meeting the overall quality objectives. The total quality environment, now a part of the NCC Project culture, has become the foundation for continuous process improvement and has resulted in the consistent delivery of quality software products over the last three years.

  15. The NCC project: A quality management perspective

    NASA Astrophysics Data System (ADS)

    Lee, Raymond H.

    1993-11-01

    The Network Control Center (NCC) Project introduced the concept of total quality management (TQM) in mid-1990. The CSC project team established a program which focused on continuous process improvement in software development methodology and consistent deliveries of high quality software products for the NCC. The vision of the TQM program was to produce error free software. Specific goals were established to allow continuing assessment of the progress toward meeting the overall quality objectives. The total quality environment, now a part of the NCC Project culture, has become the foundation for continuous process improvement and has resulted in the consistent delivery of quality software products over the last three years.

  16. 77 FR 73320 - Approval of Air Quality Implementation Plans; California; South Coast Air Quality Management...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-12-10

    ...California; South Coast Air Quality Management District; Prevention of Significant...revision for the South Coast Air Quality Management District (SCAQMD or District...letter from the South Coast Air Quality Management District regarding...

  17. Managing the Quality of Virtualized Services

    Microsoft Academic Search

    Karuna P. Joshi; Anupam Joshi; Yelena Yesha

    2011-01-01

    Managing the quality of virtualized services that are delivered on the cloud is very challenging. Such services are often composed of smaller components that are assembled on an as-needed basis. In this paper, we propose a framework to measure and semi-automatically track quality delivered by a Virtualized service delivery system. The framework provides a mechanism to relate hard metrics typically

  18. Quality or Control? Management in Higher Education

    ERIC Educational Resources Information Center

    Milliken, John; Colohan, Gerry

    2004-01-01

    Over the past fifteen years the rationale, organisational infrastructure and delivery of social policy in Britain have undergone radical transformation. Whereas efficiency was the key word of the 1980s, quality was the touchstone of the 1990s and quality control with accountability has become the management philosophy of the new millennium.…

  19. Air Quality Risk Assessment and Management

    Microsoft Academic Search

    Yue Chen; Lorraine Craig; Daniel Krewski

    2008-01-01

    This article provides (1) a synthesis of the literature on the linkages between air pollution and human health, (2) an overview of quality management approaches in Canada, the United States, and the European Union (EU), and (3) future directions for air quality research. Numerous studies examining short-term effects of air pollution show significant associations between ambient levels of particulate matter

  20. Revitalizing Space Operations through Total Quality Management

    NASA Technical Reports Server (NTRS)

    Baylis, William T.

    1995-01-01

    The purpose of this paper is to show the reader what total quality management (TQM) is and how to apply TQM in the space systems and management arena. TQM is easily understood, can be implemented in any type of business organization, and works.

  1. Total Quality Management. ERIC Digest, Number 73.

    ERIC Educational Resources Information Center

    Weaver, Tyler

    The Japanese success story has made W. Edwards Deming's Total Quality Management (TQM) theory increasingly popular among American managers, from car manufacturers to educational leaders. TQM is based on two tenets: the primacy of customer satisfaction and the necessity of tapping nontraditional sources (especially employee ideas) to institute…

  2. MANAGING INDOOR AIR QUALITY IN THE USA

    EPA Science Inventory

    The paper gives an overview of managing indoor air quality (IAQ) in the U.S. In contrast to outdoor air, which is regulated through various federal and state statutes, there is no unified and comprehensive governmental regulation of IAQ. Therefore, IAQ is managed through variou...

  3. Quality soil management or soil quality management : performance versus semantics

    Microsoft Academic Search

    R. E Sojka; D. R Upchurch; N. E Borlaug

    2003-01-01

    In the past 200 years, soil science has used reductionist research to develop agricultural technologies that have unlocked the hidden potential of earth's natural systems to feed, clothe, and provide raw materials to the human population of over six billion. The soil quality paradigm seeks to change that scientific approach, the nomenclature of soil science, and institutional priorities for soil

  4. Decision Support Systems for Sustainable Management of Water Resources: 1. General Principles

    Microsoft Academic Search

    Slobodan I Simonovic

    1996-01-01

    The new ethic of sustainable development reinforces and extends the main principles of water resources management. Computer-based decision support systems are explored in order to identify their role in the implementation of these principles into water resource management practice. The presentation is divided in two parts. This article starts with the general definition of sustainable development. A set of principles

  5. Quality Management Dimensions, Contextual Factors and Performance: An Empirical Investigation

    Microsoft Academic Search

    Bishnu Sharma

    2006-01-01

    In an assessment of the status of quality management dimensions in Queensland businesses, this study has used Powell's (1995) framework of quality management. A mail survey approach was used to collect the information on various dimensions of quality management considered in this study. The results suggest that implementation of quality management practices in Queensland businesses has begun but not much

  6. RESEARCH FOR GROUNDWATER QUALITY MANAGEMENT

    EPA Science Inventory

    Ground water is an excellent resource due to its quality and availability. In the United States it is available at almost any location in quantities large enough to provide for domestic needs and over one-third of the Country is underlain by aquifers capable of yielding 100,000 g...

  7. 36 CFR 1220.32 - What records management principles must agencies implement?

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ...GENERAL Agency Records Management Responsibilities § 1220.32 What records management principles must agencies implement...period. A comprehensive records management program provides policies and procedures for ensuring that:...

  8. Agribusiness Management programs1, 2 teach individuals to apply economic and business principles to the organization,

    E-print Network

    Maxwell, Bruce D.

    Agribusiness Management programs1, 2 teach individuals to apply economic and business principles the best decisions regarding production, management of crops and animals, marketing, finance, and business. Training in agricultural business includes courses in agricultural firm management, marketing farm products

  9. Quality Risk Management. Modernising the Architecture of Quality Assurance

    ERIC Educational Resources Information Center

    Raban, Colin; Turner, Liz

    2006-01-01

    Although the world is changing, quality management remains an area of relative calm. Many institutions continue to use elaborated versions of a model that is developed by the Council of Academic Awards and conceived at a time when higher education was not so exposed to market forces, when the policy and regulatory environment was relatively…

  10. The University's approach to quality management The University of Bath has a reputation for excellence as a result of sustained success in learning

    E-print Network

    Burton, Geoffrey R.

    1 The University's approach to quality management The University of Bath has a reputation's approach to quality management is underpinned by some core elements: Reliance on sound academic principles the research within a discipline. The University sets out the institutional frameworks for quality management

  11. [Quality Manager 2.0 in hospitals: A practical guidance for executive managers, medical directors, senior consultants, nurse managers and practicing quality managers].

    PubMed

    Pilz, Stefan; Hülsmann, Sylvia; Michallik, Stefan; Rimbach-Schurig, Monika; Schollmeier, Margarita; Sommerhoff, Benedikt; Weßling, Adelheid

    2013-01-01

    Aiming at the development of perspectives and recommendations for modern quality management in health services the GQMG conducted a study on the role and self-conception of quality managers in hospitals. It seems obvious that the effectiveness of quality management clearly depends on the executive board's skilful installation of quality management, their support of quality managers and, particularly in larger-sized institutions on the coordination of staff units and cross-sectional functions.(As supplied by author). PMID:23663914

  12. Developing Quality Managers and Quality Management: The Challenge to Leadership in Library Organizations.

    ERIC Educational Resources Information Center

    Orenstein, David

    1999-01-01

    Considers the use of Total Quality Management (TQM) tools by library managers to develop quality relationships between staff and customers. Topics include building a shared vision, putting the needs of customers before organizational politics, cooperation between levels of employees, communication, teamwork, trust, redesigning processes and…

  13. Project Hanford management contract quality improvement project management plan

    SciTech Connect

    ADAMS, D.E.

    1999-03-25

    On July 13, 1998, the U.S. Department of Energy, Richland Operations Office (DOE-RL) Manager transmitted a letter to Fluor Daniel Hanford, Inc. (FDH) describing several DOE-RL identified failed opportunities for FDH to improve the Quality Assurance (QA) Program and its implementation. In addition, DOE-RL identified specific Quality Program performance deficiencies. FDH was requested to establish a periodic reporting mechanism for the corrective action program. In a July 17, 1998 response to DOE-RL, FDH agreed with the DOE concerns and committed to perform a comprehensive review of the Project Hanford Management Contract (PHMC) QA Program during July and August, 1998. As a result, the Project Hanford Management Contract Quality Improvement Plan (QIP) (FDH-3508) was issued on October 21, 1998. The plan identified corrective actions based upon the results of an in-depth Quality Program Assessment. Immediately following the scheduled October 22, 1998, DOE Office of Enforcement and Investigation (EH-10) Enforcement Conference, FDH initiated efforts to effectively implement the QIP corrective actions. A Quality Improvement Project (QI Project) leadership team was assembled to prepare a Project Management Plan for this project. The management plan was specifically designed to engage a core team and the support of representatives from FDH and the major subcontractors (MSCs) to implement the QIP initiatives; identify, correct, and provide feedback as to the root cause for deficiency; and close out the corrective actions. The QI Project will manage and communicate progress of the process.

  14. Integrating Quality Matters into Hybrid Course Design: A Principles of Marketing Case Study

    ERIC Educational Resources Information Center

    Young, Mark R.

    2014-01-01

    Previous research supports the idea that the success of hybrid or online delivery modes is more a function of course design than delivery media. This article describes a case study of a hybrid Principles of Marketing course that implemented a comprehensive redesign based on design principles espoused by the Quality Matters Program, a center for…

  15. Improving risk management: from lame excuses to principled practice.

    PubMed

    Paté-Cornell, Elisabeth; Cox, Louis Anthony

    2014-07-01

    The three classic pillars of risk analysis are risk assessment (how big is the risk and how sure can we be?), risk management (what shall we do about it?), and risk communication (what shall we say about it, to whom, when, and how?). We propose two complements as important parts of these three bases: risk attribution (who or what addressable conditions actually caused an accident or loss?) and learning from experience about risk reduction (what works, and how well?). Failures in complex systems usually evoke blame, often with insufficient attention to root causes of failure, including some aspects of the situation, design decisions, or social norms and culture. Focusing on blame, however, can inhibit effective learning, instead eliciting excuses to deflect attention and perceived culpability. Productive understanding of what went wrong, and how to do better, thus requires moving past recrimination and excuses. This article identifies common blame-shifting "lame excuses" for poor risk management. These generally contribute little to effective improvements and may leave real risks and preventable causes unaddressed. We propose principles from risk and decision sciences and organizational design to improve results. These start with organizational leadership. More specifically, they include: deliberate testing and learning-especially from near-misses and accident precursors; careful causal analysis of accidents; risk quantification; candid expression of uncertainties about costs and benefits of risk-reduction options; optimization of tradeoffs between gathering additional information and immediate action; promotion of safety culture; and mindful allocation of people, responsibilities, and resources to reduce risks. We propose that these principles provide sound foundations for improving successful risk management. PMID:24989791

  16. NASA total quality management 1990 accomplishments report

    NASA Technical Reports Server (NTRS)

    1991-01-01

    NASA's efforts in Total Quality Management are based on continuous improvement and serve as a foundation for NASA's present and future endeavors. Given here are numerous examples of quality strategies that have proven effective and efficient in a time when cost reduction is critical. These accomplishment benefit our Agency and help to achieve our primary goal, keeping American in the forefront of the aerospace industry.

  17. The benefits of total quality management.

    PubMed

    Geraedts, H P; Montenarie, R; van Rijk, P P

    2001-01-01

    In this article, we will review the implementation of the ISO 9000 quality system in the Department of Nuclear Medicine. We will also discuss the benefits of working with the ISO 9000 standards and explain why we have shifted our focus from ISO 9000 towards the EFQM model. After an introduction concerning Total Quality Management and the EFQM model, we will describe how we have used the EFQM model to date and how we intend to implement TQM in the future. PMID:11137800

  18. Total quality management at Bethesda, Inc.

    PubMed

    Kaminski, G; Glorius, N S; McGrath, M S; Gibbons, M; Silbert, G; Weinstein, S; McGrath, M S; Fleming, D; Reifenberger, J

    1992-01-01

    This article describes 4 years of TQM implementation at Bethesda, Inc., a private not-for-profit diversified healthcare organization. Bethesda has used a comprehensive implementation strategy involving the use of process improvement teams, hoshin planning, daily management of critical processes, and quality function deployment. The article includes four process improvement case studies demonstrating the use of the seven quality control tools and a nine-step process improvement model. Factors contributing to processes as well as obstacles are described. PMID:10171306

  19. [Quality management. Concepts and application in orthopedics].

    PubMed

    Schleberger, R; Bernsmann, K

    1999-03-01

    A growing number of Health Care Systems have introduced Quality Management Systems to manage both quality in medicine and financial resources of the society. These Systems have been developed successfully for manufacturing and service business. Service Quality Management Systems can be modified for the purpose of non-profit-systems, such as Health Care. The view of quality differs among institutions and persons acting within this system. The focus of the customer is most important for any service offer to the patient. The variety of external, internal and total Quality Management Systems is discussed with regard to the adoption in elective orthopaedic surgery. Strong process orientation may favour the DIN ISO System, as the definition of processes in medicine should be enforced. Once the processes are clearly defined, elaborated (total) systems may be introduced easily. The process of the implantation of a total hip prothesis has been designed to DIN ISO conformity by a project team of experienced surgeons and is given here as an example for process orientation in elective surgery. PMID:10326208

  20. Quality of care indicators for gout management

    Microsoft Academic Search

    Ted R. Mikuls; Catherine H. MacLean; Jason Olivieri; Fausto G. Patino; Jeroan J. Allison; John T. Farrar; Warren B. Bilker; Kenneth G. Saag

    2004-01-01

    OBJECTIVE: Despite the significant health impact of gout, there is no consensus on management standards. To guide physician practice, we sought to develop quality of care indicators for gout management.\\u000aMETHODS: A systematic literature review of gout therapy was performed using the Medline database. Two abstractors independently reviewed each of the articles for relevance and satisfaction of minimal inclusion criteria.

  1. Evaluating the Quality of Transfer versus Nontransfer Accounting Principles Grades

    Microsoft Academic Search

    J. R. Colley; A. G. Volkan; M. Drucker; M. A. Segal

    1996-01-01

    Whether freshman and sophomore level coursework taken at junior level institutions is equivalent to that taken at senior level institutions is an important issue in higher education. This study compared the academic performance of students in accounting principles courses who transferred from junior level institutions and majored in accounting with that of their nontransfer student counterparts. Regression analyses provided some

  2. Pediatric CT quality management and improvement program.

    PubMed

    Larson, David B; Molvin, Lior Z; Wang, Jia; Chan, Frandics P; Newman, Beverley; Fleischmann, Dominik

    2014-10-01

    Modern CT is a powerful yet increasingly complex technology that continues to rapidly evolve; optimal clinical implementation as well as appropriate quality management and improvement in CT are challenging but attainable. This article outlines the organizational structure on which a CT quality management and improvement program can be built, followed by a discussion of common as well as pediatric-specific challenges. Organizational elements of a CT quality management and improvement program include the formulation of clear objectives; definition of the roles and responsibilities of key personnel; implementation of a technologist training, coaching and feedback program; and use of an efficient and accurate monitoring system. Key personnel and roles include a radiologist as the CT director, a qualified CT medical physicist, as well as technologists with specific responsibilities and adequate time dedicated to operation management, CT protocol management and CT technologist education. Common challenges in managing a clinical CT operation are related to the complexity of newly introduced technology, of training and communication and of performance monitoring. Challenges specific to pediatric patients include the importance of including patient size in protocol and dose considerations, a lower tolerance for error in these patients, and a smaller sample size from which to learn and improve. PMID:25304715

  3. Evolving frontiers in severe polytrauma management - refining the essential principles.

    PubMed

    Chak Wah, Kam; Wai Man, Choi; Janet Yuen Ha, Wong; Lai, Vincent; Kit Shing John, Wong

    2013-01-01

    This editorial aims to refine the severe polytrauma management principles. While keeping ABCDE priorities, the termination of futile resuscitation and the early use of tourniquet to stop exsanguinating limb bleeding are crucial. Difficult-airway-management (DAM) is by a structured 5-level approach. The computerised tomography (CT) scanner is the tunnel to death for hemodynamically unstable patients. Focused Abdominal Sonography for Trauma-Ultrasonography (FAST USG) has replaced diagnostic peritoneal lavage (DPL) and is expanding to USG life support. Direct whole-body multidetector-row computed tomography (MDCT) expedites diagnosis & treatment. Non-operative management is a viable option in rapid responders in shock. Damage control resuscitation comprising of permissive hypotension, hemostatic resuscitation & damage control surgery (DCS) help prevent the lethal triad of trauma. Massive transfusion protocol reduces mortality and decreases the blood requirement. DCS attains rapid correction of the deranged physiology. Mortality reduction in major pelvic disruption requires a multi-disciplinary protocol, the novel pre-peritoneal pelvic packing and the angio-embolization. When operation is the definitive treatment for injury, prevention is best therapy. PMID:23785252

  4. Evolving Frontiers in Severe Polytrauma Management – Refining the Essential Principles

    PubMed Central

    Chak Wah, Kam; Wai Man, Choi; Janet Yuen Ha, Wong; Lai, Vincent; Kit Shing John, Wong

    2013-01-01

    This editorial aims to refine the severe polytrauma management principles. While keeping ABCDE priorities, the termination of futile resuscitation and the early use of tourniquet to stop exsanguinating limb bleeding are crucial. Difficult-airway-management (DAM) is by a structured 5-level approach. The computerised tomography (CT) scanner is the tunnel to death for hemodynamically unstable patients. Focused Abdominal Sonography for Trauma–Ultrasonography (FAST USG) has replaced diagnostic peritoneal lavage (DPL) and is expanding to USG life support. Direct whole-body multidetector-row computed tomography (MDCT) expedites diagnosis & treatment. Non-operative management is a viable option in rapid responders in shock. Damage control resuscitation comprising of permissive hypotension, hemostatic resuscitation & damage control surgery (DCS) help prevent the lethal triad of trauma. Massive transfusion protocol reduces mortality and decreases the blood requirement. DCS attains rapid correction of the deranged physiology. Mortality reduction in major pelvic disruption requires a multi-disciplinary protocol, the novel pre-peritoneal pelvic packing and the angio-embolization. When operation is the definitive treatment for injury, prevention is best therapy. PMID:23785252

  5. The University of Winnipeg Air Quality Management Policy

    E-print Network

    Martin, Jeff

    1 The University of Winnipeg Air Quality Management Policy TITLE: AIR QUALITY NUMBER: 90 & Sustainability) Purpose: The University of Winnipeg (the "University) Air Quality Management Policy ("Policy") establishes a framework within which the University will incorporate air quality management into its overall

  6. A process-based quality management information system

    Microsoft Academic Search

    Sangyoon Chin; Kyungrai Kim; Yea-Sang Kim

    2004-01-01

    This paper presents a process-based quality management information framework to improve the productivity of the quality system (QS) process based on the new version of ISO 9000 approved in 2000. To apply the new standard into construction projects, this research built a group of information models and developed a process-based quality management information system, called ISO 9000 quality management information

  7. CERTIFICATE OF APPROVAL Thisisto certifythat the Quality Management System of

    E-print Network

    Chapman, Clark R.

    CERTIFICATE OF APPROVAL Thisisto certifythat the Quality Management System of: Southwest Research been approved by Lloyd's Register Quality Assurance to the following Quality Management System Standards: ISO 9001 :2008 ANSIIISO/ ASQ Q9001-2008 The Quality Management System is applicable to: Research

  8. Quality management over a decade : A longitudinal study

    Microsoft Academic Search

    Ton van der Wiele; Alan Brown

    2002-01-01

    Quality management activities in five large Australian organisations have been monitored over a decade and present the basis for an insight into the factors which impact on the sustainability and direction of quality management over the longer term. Using a longitudinal research approach, the quality management strategies and activities in these organisations have been examined through periodic interviews with quality

  9. Quality management in Malaysian public health care

    Microsoft Academic Search

    Noor Hazilah Abd. Manaf

    2005-01-01

    Purpose – The main aim of the study is to provide an empirical analysis of quality management practice among Malaysian Ministry of Health hospital employees, ranging from medical specialists to health attendants. Design\\/methodology\\/approach – Self-administered questionnaires collected data and cluster sampling used to select hospitals, while stratified random sampling selected employee respondents. The research was limited to peninsular Malaysian public

  10. Total Quality Management: Implications for Higher Education.

    ERIC Educational Resources Information Center

    Hoffman, Allan M., Ed.; Julius, Daniel J., Ed.

    This book contains 19 papers describing the implementation of Total Quality Management in a variety of higher education settings. Following a Foreword by Peter Likins and a Preface by Daniel J. Julius, the chapter titles and authors are: (1) "TQM: Implications for Higher Education--A Look Back to the Future" (Allan M. Hoffman and Randall Summers);…

  11. Total Quality Management in Libraries: A Sourcebook.

    ERIC Educational Resources Information Center

    O'Neil, Rosanna M., Comp.

    Total Quality Management (TQM) brings together the best aspects of organizational excellence by driving out fear, offering customer-driven products and services, doing it right the first time by eliminating error, and maintaining inventory control without waste. Libraries are service organizations which are constantly trying to improve service.…

  12. Total Quality Management Initiatives in Higher Education.

    ERIC Educational Resources Information Center

    Sullivan, Maureen; Siggins, Jack A.

    1993-01-01

    Examines trends affecting higher education such as declining enrollments, replacement of faculty, rising costs, competition for enrollments, corporate education, work changes, and greater accountability and relates them to Total Quality Management (TQM). Relevant organizations, the role of leadership, and barriers to greater acceptance are…

  13. Nutrient Management: Water Quality/Use

    Technology Transfer Automated Retrieval System (TEKTRAN)

    Nutrient management programs must have a positive impact on water quality. The challenge for producers is to understand the nutrient balance in the soil and to reduce the risk of surface runoff of manure. The challenge for science is to increase our understanding of the value of manure in the soil a...

  14. Food safety and total quality management

    Microsoft Academic Search

    A. W. Barendsz

    1998-01-01

    Food safety is a growing global concern not only because of its continuing importance for public health but also because of its impact on international trade. The application of total quality management (TQM) provides the best possible care by continuously improving products and services to meet or possibly exceed the needs and expectations of the customer. Designing a TQM system

  15. Improving forage quality using seedhead management

    Technology Transfer Automated Retrieval System (TEKTRAN)

    Controlling seedhead emergence in perennial grass pastures can extend vegetative growth and high leaf:stem ratios to avoid declines in forage quality during the reproductive development of grasses. There are various management tools for controlling the emergence of seedheads. Pastures can be mowed...

  16. Transforming commercial aerospace supply chain management practices by utilizing Toyota production system principles, practices, and methodologies

    E-print Network

    Patneaude, Steven M

    2008-01-01

    This thesis examines The Toyota Motor Corporation's core precepts, management principles, supply chain architecture, product development methods, leveraged practice of supplier partnerships and procurement practices, all ...

  17. Medical management of patients after bariatric surgery: Principles and guidelines

    PubMed Central

    Elrazek, Abd Elrazek Mohammad Ali Abd; Elbanna, Abduh Elsayed Mohamed; Bilasy, Shymaa E

    2014-01-01

    Obesity is a major and growing health care concern. Large epidemiologic studies that evaluated the relationship between obesity and mortality, observed that a higher body-mass index (BMI) is associated with increased rate of death from several causes, among them cardiovascular disease; which is particularly true for those with morbid obesity. Being overweight was also associated with decreased survival in several studies. Unfortunately, obese subjects are often exposed to public disapproval because of their fatness which significantly affects their psychosocial behavior. All obese patients (BMI ? 30 kg/m2) should receive counseling on diet, lifestyle, exercise and goals for weight management. Individuals with BMI ? 40 kg/m2 and those with BMI > 35 kg/m2 with obesity-related comorbidities; who failed diet, exercise, and drug therapy, should be considered for bariatric surgery. In current review article, we will shed light on important medical principles that each surgeon/gastroenterologist needs to know about bariatric surgical procedure, with special concern to the early post operative period. Additionally, we will explain the common complications that usually follow bariatric surgery and elucidate medical guidelines in their management. For the first 24 h after the bariatric surgery, the postoperative priorities include pain management, leakage, nausea and vomiting, intravenous fluid management, pulmonary hygiene, and ambulation. Patients maintain a low calorie liquid diet for the first few postoperative days that is gradually changed to soft solid food diet within two or three weeks following the bariatric surgery. Later, patients should be monitored for postoperative complications. Hypertension, diabetes, dumping syndrome, gastrointestinal and psychosomatic disorders are among the most important medical conditions discussed in this review. PMID:25429323

  18. Medical management of patients after bariatric surgery: Principles and guidelines.

    PubMed

    Elrazek, Abd Elrazek Mohammad Ali Abd; Elbanna, Abduh Elsayed Mohamed; Bilasy, Shymaa E

    2014-11-27

    Obesity is a major and growing health care concern. Large epidemiologic studies that evaluated the relationship between obesity and mortality, observed that a higher body-mass index (BMI) is associated with increased rate of death from several causes, among them cardiovascular disease; which is particularly true for those with morbid obesity. Being overweight was also associated with decreased survival in several studies. Unfortunately, obese subjects are often exposed to public disapproval because of their fatness which significantly affects their psychosocial behavior. All obese patients (BMI ? 30 kg/m(2)) should receive counseling on diet, lifestyle, exercise and goals for weight management. Individuals with BMI ? 40 kg/m(2) and those with BMI > 35 kg/m(2) with obesity-related comorbidities; who failed diet, exercise, and drug therapy, should be considered for bariatric surgery. In current review article, we will shed light on important medical principles that each surgeon/gastroenterologist needs to know about bariatric surgical procedure, with special concern to the early post operative period. Additionally, we will explain the common complications that usually follow bariatric surgery and elucidate medical guidelines in their management. For the first 24 h after the bariatric surgery, the postoperative priorities include pain management, leakage, nausea and vomiting, intravenous fluid management, pulmonary hygiene, and ambulation. Patients maintain a low calorie liquid diet for the first few postoperative days that is gradually changed to soft solid food diet within two or three weeks following the bariatric surgery. Later, patients should be monitored for postoperative complications. Hypertension, diabetes, dumping syndrome, gastrointestinal and psychosomatic disorders are among the most important medical conditions discussed in this review. PMID:25429323

  19. Total quality management in clinical virology laboratories.

    PubMed

    Tibbets, M W; Gomez, R; Kannangai, R; Sridharan, G

    2006-10-01

    The diagnostic laboratories in India are progressively promoting higher standards and are moving towards accreditation and international acceptance. Hence, the concept of "Quality" will need to be understood and implemented. Total quality management (TQM) in a laboratory is an integrated program involving all laboratory staff and management. TQM is a framework to operate and it is aiming for integration, consistency, increase in efficiency and a continuous drive for improvement. A well structured clinical virology service will include serology setup, cell culture facility and capacity for molecular diagnosis. The quality of results from the laboratory is significantly influenced by many pre-analytical and post-analytical factors which needed attention. The end goal of the TQM should be to provide the best care possible for the patient. PMID:17185843

  20. Feminist leadership through total quality management.

    PubMed

    Lanza, M L

    1997-01-01

    Feminist leadership in nursing can be achieved through Total Quality Management. Total Quality Management (TQM) is a philosophy and technology that represents the foundation of a continuously improving organization. The feminist leadership ideas practiced by nurses, such as empowering staff and decision by consensus, are also central to TQM. Feminist leadership utilizing TQM enables employees to creatively contribute to the system without fear or intimidation. Employees at all levels in the organization are then empowered. The role of the feminist leader using TQM is one of facilitator rather than authority figure. Feminist leadership in nursing can spearhead the opportunity for improvement to provide high-quality, cost-effective health care in a troubled and complex economic environment. PMID:9119786

  1. Total quality management: A management philosophy for providing high quality construction

    NASA Astrophysics Data System (ADS)

    Beckwith, Paul D.

    Total Quality Management (TQM) is not a new concept. Only recently (within the past ten years or so) have American companies started to realize the potential of TQM as a means of ensuring high quality products and services. With this realization has come implementation in manufacturing and service companies. A commercial construction company, like any other business, must provide a top quality finished product to its customer if it intends to stay in business. TQM is one way to work to that end. This report explores the quality problems facing my fictitious construction company, which I believe are fairly typical among the commercial construction industry, existing management methods, and the TQM method to ensure top quality production. It will be shown why I believe TQM or a variation thereof is the best method for controlling the quality of products and service during the construction process. Under the philosophy of TQM, we build quality into the finished product.

  2. Engaging with quality improvement in anticoagulation management.

    PubMed

    Barnes, Geoffrey D; Kline-Rogers, Eva

    2015-04-01

    Anticoagulants are highly effective at preventing thrombosis across a variety of clinical indications. However, their use can also lead to devastating effects, including major bleeding and death. Anticoagulation providers strive to balance the benefits of anticoagulant therapy with the risks of major bleeding. A measure of quality care can be used to assess the strengths and potential weaknesses in any system of coordinated care delivery. Quality measures in anticoagulation include patient-centered outcomes (e.g. major bleeding, time in the therapeutic range) and provider- or process-focused outcomes (e.g. compliance with guideline recommendations and response times to out-of-range laboratory values). Engaging in quality improvement activities allows anticoagulation providers to assess their own performance and identify areas for targeted interventions. This review summarizes the justification for engaging in quality improvement for anticoagulation management and describes a number of example programs. Interventions benefiting the management of both warfarin and the direct oral anticoagulants are included. The review also details potential quality measures and resources for any anticoagulation provider looking to begin a quality improvement process. PMID:25772116

  3. Adoption of strategic total quality management philosophies Multi-criteria decision analysis model

    Microsoft Academic Search

    Christian N. Madu; John Aheto; Chu-Hua Kuei; Dena Winokur

    1996-01-01

    Discusses traditional accounting principles and how their limitations can affect an organization’s ability to achieve total quality management. Problems with these accounting principles become even more apparent when they are used to justify the investment in new technologies which may be needed to improve an organization’s TQM programme, including its productivity. When an organization focuses on short-term profits, such accounting

  4. Manager's guide to electrical power quality

    SciTech Connect

    Ludbrook, A. (Ludbrook and Associates, Dundas, Ontario (Canada))

    1993-05-01

    Electronic equipment has become exceedingly sensitive to the electrical environment. Industry standards to cope with this sensitivity have not been available when needed. Therefore, the term power quality has emerged as a catch-all to explain almost any malfunction of electronic equipment. When a malfunction occurs, for whatever reason, power quality can be invoked to make the power system the scapegoat and the equipment, or its installation, blameless. The power quality syndrome includes such issues as grounding, radio interference, transients, outages, harmonics, etc. Power compatibility or electrical environment compatibility (EEC) would be a more objective term to substitute for power quality. The sensitivity of today's electronic equipment arises from the equipment designers' lack of understanding and concern for the realities of the electrical environment and, to some extent, the utilities' lack of concern of the users' application problems. Consequently, to avoid process interruptions, the user's manager must mediate between the equipment and the power system. The manager must insure that specifications exist for both the equipment and all facets of the plant electrical environment, along with test procedures to insure that these specifications are met. The objective of this article is to show how a manager can handle EEC and, thus, avoid costly redesigns and down time of electrical equipment. Common fallacies, tools for defining the electrical equipment. Common fallacies, tools for defining the electrical environment and some applicable standards (existing and emerging) will also be discussed.

  5. Principles & Standards for Quality Charter School Authorizing. 2012 Edition

    ERIC Educational Resources Information Center

    National Association of Charter School Authorizers (NJ1), 2012

    2012-01-01

    Charter school authorizing is a powerful strategy for making excellent public schools and educational opportunities available to all students. Done well, charter authorizing increases student achievement by expanding the supply of quality public schools to satisfy unmet needs--particularly by providing life-changing opportunities for students…

  6. Verification of a Quality Management Theory: Using a Delphi Study

    PubMed Central

    Mosadeghrad, Ali Mohammad

    2013-01-01

    Background: A model of quality management called Strategic Collaborative Quality Management (SCQM) model was developed based on the quality management literature review, the findings of a survey on quality management assessment in healthcare organisations, semi-structured interviews with healthcare stakeholders, and a Delphi study on healthcare quality management experts. The purpose of this study was to verify the SCQM model. Methods: The proposed model was further developed using feedback from thirty quality management experts using a Delphi method. Further, a guidebook for its implementation was prepared including a road map and performance measurement. Results: The research led to the development of a context-specific model of quality management for healthcare organisations and a series of guidelines for its implementation. Conclusion: A proper model of quality management should be developed and implemented properly in healthcare organisations to achieve business excellence. PMID:24596883

  7. 40 CFR 130.6 - Water quality management plans.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ...Environment 22 2011-07-01 2011-07-01 false Water quality management plans. 130.6 Section 130...Environment ENVIRONMENTAL PROTECTION AGENCY (CONTINUED) WATER PROGRAMS WATER QUALITY PLANNING AND MANAGEMENT § 130.6...

  8. 40 CFR 130.6 - Water quality management plans.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ...Environment 23 2012-07-01 2012-07-01 false Water quality management plans. 130.6 Section 130...Environment ENVIRONMENTAL PROTECTION AGENCY (CONTINUED) WATER PROGRAMS WATER QUALITY PLANNING AND MANAGEMENT § 130.6...

  9. 40 CFR 130.6 - Water quality management plans.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ...Environment 22 2014-07-01 2013-07-01 true Water quality management plans. 130.6 Section 130...Environment ENVIRONMENTAL PROTECTION AGENCY (CONTINUED) WATER PROGRAMS WATER QUALITY PLANNING AND MANAGEMENT § 130.6...

  10. 40 CFR 130.6 - Water quality management plans.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ...Environment 23 2013-07-01 2013-07-01 false Water quality management plans. 130.6 Section 130...Environment ENVIRONMENTAL PROTECTION AGENCY (CONTINUED) WATER PROGRAMS WATER QUALITY PLANNING AND MANAGEMENT § 130.6...

  11. The Effects of Organizational Context on Quality Management: An Empirical Investigation

    Microsoft Academic Search

    P. George Benson; Jayant V. Saraph; Roger G. Schroeder

    1991-01-01

    While the quality literature abounds with prescriptions for how quality should be managed, no one has proposed an organization-theory explanation for how quality is managed in organizations. This paper proposes a system-structural model of quality management that relates organizational quality context, actual quality management, ideal quality management, and quality performance. The relationships between organizational quality context and actual and ideal

  12. PRINCIPLES OF WEED SCIENCE -PLS 4601c INTEGRATED WEED MANAGEMENT PLS 5632c

    E-print Network

    Watson, Craig A.

    1 PRINCIPLES OF WEED SCIENCE - PLS 4601c INTEGRATED WEED MANAGEMENT ­ PLS 5632c Department Description: An introduction to the principles of weed science. Lecture topics will include: weed biology and ecology, an introduction to weed management techniques and methodologies, factors affecting weed control

  13. Total Quality Management and the Higher Education Environment: Impact on Educational Leadership Theory and Practice.

    ERIC Educational Resources Information Center

    Munoz, Marco A.

    This paper explores Total Quality Management (TQM) as an organizational theory applied to educational administration of higher education. The first part of the paper describes the principles of TQM, and the second part considers TQM in higher education. The third section is a general conclusion that takes into consideration the leadership…

  14. The Vital Role of Task Teams: The Total Quality Management Approach on Restructuring Organizations.

    ERIC Educational Resources Information Center

    Munoz, Marco A.

    Teams are an important element of restructuring organizations because much of the work of the organization is being done in small units, the microcosms of organizations. Total Quality Management (TQM) is one way to analyze the importance of teamwork during restructuring. This paper describes the basic principles and tools of TQM and considers its…

  15. Let the Buyer Beware: Total Quality Management and Educational Research and Practice.

    ERIC Educational Resources Information Center

    Capper, Colleen A.; Jamison, Michael T.

    1993-01-01

    Describes some of the basic principles of total quality management (TQM) and its application to education. A case example of a principal's experience implementing TQM is presented, and implications for researchers and practitioners are drawn. Without critical dialog about purpose, TQM will worsen rather than improve educational inequalities. (SLD)

  16. 42 CFR 423.153 - Drug utilization management, quality assurance, and medication therapy management programs (MTMPs).

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ...2011-10-01 2011-10-01 false Drug utilization management, quality assurance...PROGRAM VOLUNTARY MEDICARE PRESCRIPTION DRUG BENEFIT Cost Control and Quality Improvement Requirements § 423.153 Drug utilization management, quality...

  17. 42 CFR 423.153 - Drug utilization management, quality assurance, and medication therapy management programs (MTMPs).

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ...2012-10-01 2012-10-01 false Drug utilization management, quality assurance...CONTINUED) VOLUNTARY MEDICARE PRESCRIPTION DRUG BENEFIT Cost Control and Quality Improvement Requirements § 423.153 Drug utilization management, quality...

  18. 42 CFR 423.153 - Drug utilization management, quality assurance, and medication therapy management programs (MTMPs).

    Code of Federal Regulations, 2013 CFR

    2013-10-01

    ...2013-10-01 2013-10-01 false Drug utilization management, quality assurance...CONTINUED) VOLUNTARY MEDICARE PRESCRIPTION DRUG BENEFIT Cost Control and Quality Improvement Requirements § 423.153 Drug utilization management, quality...

  19. 42 CFR 423.153 - Drug utilization management, quality assurance, and medication therapy management programs (MTMPs).

    Code of Federal Regulations, 2014 CFR

    2014-10-01

    ...2014-10-01 2014-10-01 false Drug utilization management, quality assurance...CONTINUED) VOLUNTARY MEDICARE PRESCRIPTION DRUG BENEFIT Cost Control and Quality Improvement Requirements § 423.153 Drug utilization management, quality...

  20. Factual Approach in Decision Making - the Prerequisite of Success in Quality Management

    NASA Astrophysics Data System (ADS)

    Ku?erová, Marta; Šk?rková Lestyánszka, Katarína

    2013-12-01

    In quality management system as well as in other managerial systems, effective decisions must be always based on the data and information analysis, i.e. based on facts, in accordance with the factual approach principle in quality management. It is therefore necessary to measure and collect the data and information about processes. The article presents the results of a conducted survey, which was focused on application of factual approach in decision making. It also offers suggestions for improvements of application of the principle in business practice. This article was prepared using the research results of VEGA project No. 1/0229/08 "Perspectives of the quality management development in relation to the requirements of market in the Slovak Republic".

  1. Continuous quality improvement, total quality management, and reengineering: one hospital's continuous quality improvement journey.

    PubMed

    Klein, D; Motwani, J; Cole, B

    1998-01-01

    In recent years, there has been significantly increasing interest in the application of continuous quality improvement (CQI) and total quality management (TQM) in the health care arena. This case analysis is designed to identify and assess the strategies and processes that led to the successful implementation of CQI in the Emergency Care Center at St. Mary's Hospital in Grand Rapids, MI. PMID:9735478

  2. Science, specific knowledge, and total quality management

    Microsoft Academic Search

    Karen Hopper Wruck; Michael C. Jensen

    1994-01-01

    We analyze Total Quality Management (TQM) from an economic and organizational perspective. We find that TQM is a new organizing technology that is science-based, non-hierarchical, and non-market-oriented. It improves productivity by encouraging the use of science in decision-making and discouraging counter-productive defensive behavior. It also encourages effective creation and use of specific knowledge throughout the organization. Effective implementation of TQM

  3. [The quality of pharmacological management in hospitals].

    PubMed

    Azard, Julie

    2014-04-01

    A new approach based on the control of the quality of pharmacological management in hospitals has been undertaken by the public authorities in order to fight against pharmacological iatrogenesis. The requirements imposed by regulations are completed by numerous support measures and operational tools with a view to making the drug distribution circuit in hospitals safe. This programme will be developed across the whole of the patient's care pathway. PMID:24839682

  4. The relationship between total quality management practices and operational performance

    Microsoft Academic Search

    Danny Samson; Mile Terziovski

    1999-01-01

    Total quality management (TQM) has been a widely applied process for improving competitiveness around the world, but with mixed success. A review of the literature revealed gaps in research in this area of quality\\/operations management, particularly in the area of empirical testing of the effectiveness of TQM implementation. The aim of this study was to examine the total quality management

  5. Wie beantrage ich das Zertifikat ,,Quality System Manager Junior"

    E-print Network

    Berlin,Technische Universität

    Wie beantrage ich das Zertifikat ,,Quality System Manager Junior" und was kostet es Jochem DGQ Quality System Manager - Junior - Die Zusatzqualifikation für Studierende der Technischen Universität Berlin #12;Was ist der Quality Systems Manager - Junior -? Die Bedeutung des Qualitätsmanagements

  6. EDUCATING MANAGERS ABOUT QUALITY THROUGH CUSTOMER-SUPPLIER UNDERSTANDING

    EPA Science Inventory

    The successful implementation of a Quality System depends largely on the commitment to Quality by managers and their participation in the quality management process. oday, an accepted definition of quality is largely based on the concept of customer and supplier partnerships in a...

  7. POTENTIAL IMPACTS OF THE SOUTH COAST AIR QUALITY MANAGEMENT

    E-print Network

    POTENTIAL IMPACTS OF THE SOUTH COAST AIR QUALITY MANAGEMENT DISTRICT AIR CREDIT LIMITATIONS in the South Coast Air Quality Management District (SCAQMD) present new challenges for California to achieve of the worst air quality in the nation, resulting in stringent local air quality requirements, including

  8. MANAGEMENT MODELS AND QUALITY INITIATIVES IN SMALL BUSINESS

    Microsoft Academic Search

    Mildred Golden Pryor; Leslie A. Toombs

    In order to improve their organizations and their operations, small business leaders should utilize various management models and standards in addition to quality initiatives and tools. In fact, they should integrate quality initiatives into the strategic management of their organizations. Management models suggested in this paper for use by small business leaders, et al were The Strategic Management Model, The

  9. 77 FR 52277 - Approval of Air Quality Implementation Plans; California; South Coast Air Quality Management...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-08-29

    ...Implementation Plans; California; South Coast Air Quality Management District; Prevention of Significant Deterioration...permitting rule submitted for the South Coast Air Quality Management District (District) portion of the...

  10. Relationships between determinants of hospital quality management and service quality performance—a path analytic model

    Microsoft Academic Search

    L. X. Li

    1997-01-01

    The purpose of quality management in hospitals is to establish a system that measures and manages patient care in a way that provides the optimal care for all patients. This study empirically explores the relationship between hospital quality management and service quality performance for a sample of US community hospitals using a path analytic model. The research reveals strong relationships

  11. Pursuing the Three Ts: How Total Quality Management, Technology, and Teams Transformed the Cataloging Department at Penn State

    Microsoft Academic Search

    Marie Bednar; Roger Brisson; Judy Hewes

    2000-01-01

    Beginning in 1992 the University Libraries at the Pennsylvania State University embarked on a program to formally transform its organization following the principles of Continuous Quality Improvement, or, as it is more commonly known, Total Quality Management. The process by which the Cataloging Department underwent reorganization into teams is described, as well as its strategic use of computing technology in

  12. The effect of quality management on the service quality and business success of logistics service providers

    Microsoft Academic Search

    Wolfgang Kersten; Jan Koch

    2010-01-01

    Purpose – The purpose of the paper is to analyse empirically the causal relationships between quality management, service quality and business success in German logistics companies. Design\\/methodology\\/approach – The paper develops a measurement instrument of logistics service quality by combining conceptual approaches from service marketing with quality indicators from operations management. This measure is verified through factor analysis on a

  13. The impact of design management and process management on quality: an empirical investigation

    Microsoft Academic Search

    Sanjay L. Ahire; Paul Dreyfus

    2000-01-01

    Design management and process management are two important elements of total quality management (TQM) implementation. They are drastically different in their targets of improvement, visibility, and techniques. In this paper, we establish a framework for identifying the synergistic linkages of design and process management to the operational quality outcomes during the manufacturing process (internal quality) and upon the field usage

  14. Strategies for Meeting High Standards: Quality Management and the Baldrige Criteria in Education. Lessons from the States.

    ERIC Educational Resources Information Center

    Barth, John; Burk, Zona Sharp; Serfass, Richard; Harms, Barbara Ann; Houlihan, G. Thomas; Anderson, Gerald; Farley, Raymond P.; Rigsby, Ken; O'Rourke, John

    This document, one of a series of reports, focuses on the adoption of principles of quality management, originally developed by W. Edwards Deming, and the Baldrige Criteria for use in education. These processes and tools for systemic organizational management, when comprehensively applied, produce performance excellence and continuous improvement.…

  15. The practice and principles of community-based wildlife management in Zimbabwe: the CAMPFIRE programme

    Microsoft Academic Search

    Brian Child

    1996-01-01

    This paper describes Zimbabwe's wildlife-based CAMPFIRE programme. It suggests that community-based natural resource management is a potential solution to the inter-linked problems of poverty and conservation if it is based on sound management principles that also incorporate transparency, accountability and democracy because the unit of management is a community.

  16. Building Air Quality Alliance Program fro Building Management

    E-print Network

    Kettler, G. J.

    1998-01-01

    developed a voluntary program based on the principles outlined in the Building Air Quality guide. Government funding to promote and operate the program was eliminated due to budgetary constraints although the program had gained widespread support...

  17. Comparison of approaches to Total Quality Management. Including an examination of the Department of Energy`s position on quality management

    SciTech Connect

    Bennett, C.T.

    1994-03-01

    This paper presents a comparison of several qualitatively different approaches to Total Quality Management (TQM). The continuum ranges from management approaches that are primarily standards -- with specific guidelines, but few theoretical concepts -- to approaches that are primarily philosophical, with few specific guidelines. The approaches to TQM discussed in this paper include the International Organization for Standardization (ISO) 9000 Standard, the Malcolm Baldrige National Quality Award, Senge`s the Learning Organization, Watkins and Marsick`s approach to organizational learning, Covey`s Seven Habits of Highly Successful People, and Deming`s Fourteen Points for Management. Some of these approaches (Deming and ISO 9000) are then compared to the DOE`s official position on quality management and conduct of operations (DOE Orders 5700.6C and 5480.19). Using a tabular format, it is shown that while 5700.6C (Quality Assurance) maps well to many of the current approaches to TQM, DOE`s principle guide to management Order 5419.80 (Conduct of Operations) has many significant conflicts with some of the modern approaches to continuous quality improvement.

  18. On bilingual teaching of undergraduate course of quality management

    Microsoft Academic Search

    Keqin Wang; Shurong Tong; Kexin Huang

    2010-01-01

    With the increasing emphasis on teaching quality, bilingual teaching has become one of the initiatives for improving education quality in universities and colleges. This paper aims to identify some issues in bilingual teaching of the undergraduate course through illustrating the practice in the course of “quality management”, which is one obligatory course in business management discipline. Firstly, the issues facing

  19. Development of a quality assurance management information system

    Microsoft Academic Search

    PHILIP M. WOLFE; SHIRLEY TASSÉ

    1979-01-01

    The responsibilities of quality assurance departments have increased in many organizations, resulting in increased information requirements. Now more quality assurance data must be collected, managed, analysed and reported. Consequently, some Arms are developing quality assurance management information systems. This paper describes the development of such a system at Motorola Inc. The reasons for developing this system are described as well

  20. Land quality indicators of sustainable land management across scales

    Microsoft Academic Search

    J. Bouma

    2002-01-01

    Existing definitions of “soil quality” and “sustainable land management” are analysed to derive a procedure for defining land quality (LQ) indicators of sustainable land management. Land — rather than soil qualities are considered to reflect the impact of the climate on soil behaviour. LQ is different for different types of land use and attention is arbitrarily confined here to agriculture.

  1. A study of measuring the critical factors of quality management

    Microsoft Academic Search

    Masood A. Badri; Donald Davis; Donna Davis

    1995-01-01

    Saraph et al. systematically attempted to organize and synthesize the various perceptions offered by other authors on the critical factors of quality management. The authors provided a synthesis of the quality literature by identifying eight critical factors of quality management in a business unit. They stated that the measures were both valid and reliable. In the light of this, empirically

  2. Assessment of Quality Management Practices Within the Healthcare Industry

    Microsoft Academic Search

    William J. Miller; Andrew T. Sumner; Richard H. Deane

    2009-01-01

    Problem Statement: Considerable effort has been devoted over the years by many organizations to adopt quality management practices , but few studies have assessed critical factors th at affect quality practices in healthcare organization s. The problem addressed in this study was to asses s the critical factors influencing the quality manage ment practices in a single important industry (i.e.

  3. Using TQM and ISO 9000 Principles in Assuring Education Service Quality.

    ERIC Educational Resources Information Center

    Kabashkin, Igor; Michnev, Boris; Utchin, Georgy

    1998-01-01

    Describes Riga Aviation University's movement from a controlled professional-education program to a system of contract relations with students as education service customers. Discusses a study of students' demands, requirements, and issues and the development of a quality assurance system based on Total Quality Management and ISO 9000 standards.…

  4. Challenges for Water Quality Best Management Practices Andrew Sharpley

    E-print Network

    Challenges for Water Quality Best Management Practices Andrew Sharpley Department of Crop, Soil to water quality response, adaptive or iterative management of BMPs, and a lack of monitoring and Environmental Sciences, University of Arkansas, Fayetteville, AR Agricultural Best Management Practices (BMPs

  5. The effect of quality management on mass customization capability

    Microsoft Academic Search

    Mehmet Murat Kristal; Xiaowen Huang; Roger G. Schroeder

    2010-01-01

    Purpose – The purpose of this paper is to investigate the role of quality management (QM) in the development of mass customization (MC) capability. QM is modeled as a second-order construct reflected by six QM practices (small group problem solving, top management leadership for quality, information and feedback, process management, customer focus, and supplier involvement). The paper proposes that these

  6. Social principles for agricultural extension to assist in the promotion of natural resource management

    Microsoft Academic Search

    F. Vanclay

    2004-01-01

    An understanding of social issues, the social nature of farming, and the social basis of adoption is needed if agricultural extension is to be effective in addressing natural resource management issues, and in promoting sustainability in its triple bottom line conceptualisation. Twenty-seven principles are presented here, with the key principles being: awareness of farming as a social activity; recognition of

  7. Managing Self-Access Language Learning: Principles and Practice

    ERIC Educational Resources Information Center

    Gardner, David; Miller, Lindsay

    2011-01-01

    This paper is based on a research project looking at the management of self-access language learning (SALL) from the perspective of the managers of self-access centres. It looks at the factors which influence the practice of seven managers of self-access language learning in tertiary institutions in Hong Kong. The discussion centres around five…

  8. DEVELOPING WEED SUPPRESSIVE SOILS THROUGH IMPROVED SOIL QUALITY MANAGEMENT

    Technology Transfer Automated Retrieval System (TEKTRAN)

    Sustainable agriculture is based in part on efficient management of soil microorganisms for improving soil quality. However, identification of biological indicators of soil quality for predicting weed suppression in soils has received little attention. We investigated differences in soil microbial ...

  9. Quality system an integral part of total quality management

    Microsoft Academic Search

    Roderick Ma

    1996-01-01

    A quality system is required to provide quality products or services to meet customer requirements and to generate profits to satisfy stockholders. A quality system consists of the organizational structure, responsibilities, processes and resources needed to achieve quality objectives for products, services, and customer satisfaction. The system is capable of sustaining the environment and means by which superior products and

  10. Improving quality of care in substance abuse treatment using five key process improvement principles

    PubMed Central

    Hoffman, Kim A.; Green, Carla A.; Ford, James H.; Wisdom, Jennifer P.; Gustafson, David H.; McCarty, Dennis

    2012-01-01

    Process and quality improvement techniques have been successfully applied in health care arenas, but efforts to institute these strategies in alcohol and drug treatment are underdeveloped. The Network for the Improvement of Addiction Treatment (NIATx) teaches participating substance abuse treatment agencies to use process improvement strategies to increase client access to, and retention in, treatment. NIATx recommends five principles to promote organizational change: 1) Understand and involve the customer; 2) Fix key problems; 3) Pick a powerful change leader; 4) Get ideas from outside the organization; and 5) Use rapid-cycle testing. Using case studies, supplemented with cross-agency analyses of interview data, this paper profiles participating NIATx treatment agencies that illustrate application of each principle. Results suggest that the most successful organizations integrate and apply most, if not all, of the five principles as they develop and test change strategies. PMID:22282129

  11. Quality Management of CERN Vacuum Controls

    E-print Network

    Antoniotti, F; Fortescue-Beck, E; Gama, J; Gomes, P; Le Roux, P; Pereira, H; Pigny, G

    2014-01-01

    The vacuum controls Section (TE-VSC-ICM) is in charge of the monitoring, maintenance and consolidation of the control systems of all accelerators and detectors in CERN; this represents 6 000 instruments distributed along 128 km of vacuum chambers, often of heterogeneous architectures and of diverse technical generations. In order to improve the efficiency of the services provided by ICM, to vacuum experts and to accelerator operators, a Quality Management Plan is being put into place. The first step was the standardization of the naming convention across different accelerators. The traceability of problems, requests, repairs, and other actions, has also been put into place (VTL). This was combined with the effort to identify each individual device by a coded label, and register it in a central database (MTF). Occurring in parallel, was the gathering of old documents and the centralization of information concerning architectures, procedures, equipment and settings (EDMS). To describe the topology of control c...

  12. Medical oncology: Basic principles and clinical management of cancer

    SciTech Connect

    Calabresi, P.; Schein, P.S.; Rosenberg, S.A.

    1985-01-01

    This book consists of three section, each containing several papers. The sections are: Basic Principles, Specific Neoplasmas, and Supportive Care. Some of the paper titles are: Pharmacology of Antineoplastic Agents, Hodgkin's Disease, Myeloma, Melanoma, Neoplasms of the Lung, Sarcomas, Pediatric Neoplasms, Infectious Consideration in Cancer, Nursing Considerations in Cancer, and Rehabilitation of the Patient with Cancer.

  13. Quality of Service Resource Management Michael J. Katchabaw

    E-print Network

    Katchabaw, Michael James

    Quality of Service Resource Management by Michael J. Katchabaw Graduate Program in Computer Science of Service Resource Management is accepted in partial fulfilment of the requirements for the degree of Doctor management lies resource management. If we had an infinite supply of all computing resources, we could

  14. [Costs and benefits of quality management].

    PubMed

    Schroeder-Printzen, I

    2014-01-01

    The establishment of quality management (QM) has been mandatory for health care providers of the national health insurance since 2004; however, certification is so far only compulsory for rehabilitation clinics. The costs have so far only been quantified in a few medical studies, while they are widely known in business administration with a basic distinction made between planning, steering, auditing, and declaration costs. Another business economics approach differentiates between prevention, appraisal, and non-conformance costs. The benefits of QM relates to customers, employees, external service providers, and health insurance providers. Also important in our consideration of the patient as a customer is that they should not be considered a customer in the usual business sense because the patient is in an emergency situation and can not freely decide. Improvements in treatment quality and in reducing the rate of adverse events make up the largest portion of the benefits of QM. Furthermore, QM can have a positive influence on motivation and employee recruitment. In addition, the cost savings that result despite costs for QM must not be forgotten. PMID:24452399

  15. An empirical study of total quality management in engineering educational institutions of India : Perspective of management

    Microsoft Academic Search

    Begum Sayeda; Chandrasekharan Rajendran; Prakash Sai Lokachari

    2010-01-01

    Purpose – The purpose of this paper is to explore the adoption of quality management practices in engineering educational institutions (EEIs) in India from management's perspective. Design\\/methodology\\/approach – A questionnaire was developed based on a literature review of research in quality management and based on the responses of the pilot survey among the senior faculty\\/management. The psychometric properties of this

  16. Manager Personality, Manager Service Quality Orientation, and Service Climate: Test of a Model

    Microsoft Academic Search

    Amy Nicole Salvaggio; Benjamin Schneider; Lisa H. Nishii; David M. Mayer; Anuradha Ramesh; Julie S. Lyon

    2007-01-01

    This article conceptually and empirically explores the relationships among manager personality, manager service quality orientation, and climate for customer service. Data were collected from 1,486 employees and 145 managers in grocery store departments (N = 145) to test the authors' theoretical model. Largely consistent with hypotheses, results revealed that core self-evaluations were positively related to managers' service quality orientation, even

  17. Principles to coordinate managed aquifer recharge with natural resource management policies in Australia

    NASA Astrophysics Data System (ADS)

    Ward, John; Dillon, Peter

    2012-08-01

    Managed aquifer recharge (MAR) is a tool available to water-resources managers that assists agencies to secure water supplies and protect aquifers and groundwater-dependent ecosystems in the face of climate change and growing water demand. Yet few natural-resources managers have access to a coordinated set of policies that enable the potential benefits of MAR to be fully realised in urban and rural areas. This paper reviews contemporary Australian water-resource policies and systematically applies a refined set of `robust separation of rights' principles based on secure entitlements, annual allocations and end-use obligations to guide the coordination of policies specific to each of the four operational processes central to MAR schemes: source water harvesting, aquifer recharge, recovery of stored water and end use. Particular attention is given to the formulation of policies relating to the recovery of water, including the feasibility for market exchange of permanent and temporary rights to recover recharged water, as these have the potential to greatly expand the role of MAR. Aquifer characteristics, existing groundwater extractions and potential third party effects need to be taken into account in determining both recovery entitlements and annual allocations. A transitional pathway to implement novel MAR policies is suggested.

  18. The Precautionary Principle: implications for risk management strategies.

    PubMed

    Saltelli, Andrea; Funtowicz, Silvio

    2004-01-01

    The European Commission has published a Communication on the Precautionary Principle and a White Book on Governance. These provide us (as research civil servants of the Commission) an institutional framework for handling scientific information that is often incomplete, uncertain, and contested. But, although the Precautionary Principle is intuitively straightforward to understand, there is no agreed way of applying it to real decision-making. To meet this perceived need, researchers have proposed a vast number of taxonomies. These include ignorance auditing, type one-two-three errors, a combination of uncertainty and decision stakes through post-normal science and the plotting of ignorance of probabilities against ignorance of consequences. Any of these could be used to define a precautionary principle region inside a multidimensional space and to position an issue within that region. The role of anticipatory research is clearly critical but scientific input is only part of the picture. It is difficult to imagine an issue where the application of the Precautionary Principle would be non-contentious. From genetically-modified food to electro-smog, from climate change to hormone growth in meat, it is clear that: 1) risk and cost-benefit are only part of the picture; 2) there are ethical issues involved; 3) there is a plurality of interests and perspectives that are often in conflict; 4) there will be losers and winners whatever decision is made. Operationalization of the Precautionary Principle must preserve transparency. Only in this way will the incommensurable costs and benefits associated with different stakeholders be registered. A typical decision will include the following sorts of considerations: 1) the commercial interests of companies and the communities that depend on them; 2) the worldviews of those who might want a greener, less consumerist society and/or who believe in the sanctity of human or animal life; 3) potential benefits such as enabling the world's poor to improve farming; 4) risks such as pollution, gene-flow, or the effects of climate change. In this paper we will discuss the use of a combination of methods on which we have worked and that we consider useful to frame the debate and facilitate the dialogue among stakeholders on where and how to apply the Precautionary Principle. PMID:15212206

  19. Nonprice Competition and Quality of Care in Managed Care: The New York SCHIP Market

    PubMed Central

    Liu, Hangsheng; Phelps, Charles E

    2008-01-01

    Objective To examine the effect of nonprice competition among managed care plans on the quality of care in the New York SCHIP market. Data Sources U.S. Census 2000; 2002 New York State Managed Care Plan Performance Report; and 2001 New York State Managed Care Annual Enrollment Report. Study Design Each market is defined as a county, and competition is measured as the number of plans in a market. Quality of care is measured in percentages using three Consumer Assessment of Health Plans Survey and three Health Plan Employer Data and Information Set scores. Two-stage least squares is applied to address the endogeneity between competition and the quality of care, using population as an instrument. Principle Findings We find a negative association between competition and quality of care. An additional managed care plan is significantly associated with a decrease of 0.40–2.31 percentage points in four out of six quality measures. After adjusting for production cost, a positive correlation is observed between price and quality measures across different pricing regions. Conclusions It seems likely that pricing policy is a constraint on quality production, although it may not be interpreted as a causal relationship and further study is needed. PMID:18454776

  20. Data quality management for life cycle inventories—an example of using data quality indicators

    Microsoft Academic Search

    Bo Pedersen Weidema; Marianne Suhr Wesnæs

    1996-01-01

    A formal procedure for data quality management in life cycle inventory is described. The procedure is applied to the example of an energy inventory for 1 kg rye bread. Five independent data quality indicators are suggested as necessary and sufficient to describe those aspects of data quality which influence the reliability of the result. Listing these data quality indicators for

  1. Principles of management and results of treating the fractured femur during and after total hip arthroplasty.

    PubMed

    Greidanus, Nelson V; Mitchell, Philip A; Masri, Bassam A; Garbuz, Donald S; Duncan, Clive P

    2003-01-01

    The management of fractures of the femur during and after total hip arthroplasty can be difficult, and treatment can be fraught with complications. The ideal scenario would be one in which these fractures are prevented. It is important that the surgeon has a through understanding of the principles of managing these fractures and has access to a variety of fixation and prosthetic devices and allograft bone when necessary in order to provide the best treatment. Because periprosthetic fractures range from the very simple (requiring no surgical intervention) to the complex (requiring major revision), a classification system of these fractures aids in understanding both the principles of management and results of treatment. PMID:12690859

  2. Teaching total quality management: developing and deploying education throughout a healthcare system.

    PubMed

    Kleeb, T E

    1997-01-01

    Healthcare organizations are faced with the responsibility of teaching their entire staff the founding principles, concepts, and practices of total quality management (TQM), to improve organizational effectiveness. Purchasing training products from outside consultants can be costly, but healthcare leaders can design and develop their own TQM training products, integrating each product with their organization's mission and values. This article describes how a Catholic healthcare system successfully developed and deployed a compendium of TQM educational products throughout the health-care system. PMID:10166009

  3. Recommendations for mass spectrometry data quality metrics for open access data (corollary to the Amsterdam Principles).

    PubMed

    Kinsinger, Christopher R; Apffel, James; Baker, Mark; Bian, Xiaopeng; Borchers, Christoph H; Bradshaw, Ralph; Brusniak, Mi-Youn; Chan, Daniel W; Deutsch, Eric W; Domon, Bruno; Gorman, Jeff; Grimm, Rudolf; Hancock, William; Hermjakob, Henning; Horn, David; Hunter, Christie; Kolar, Patrik; Kraus, Hans-Joachim; Langen, Hanno; Linding, Rune; Moritz, Robert L; Omenn, Gilbert S; Orlando, Ron; Pandey, Akhilesh; Ping, Peipei; Rahbar, Amir; Rivers, Robert; Seymour, Sean L; Simpson, Richard J; Slotta, Douglas; Smith, Richard D; Stein, Stephen E; Tabb, David L; Tagle, Danilo; Yates, John R; Rodriguez, Henry

    2011-12-01

    Policies supporting the rapid and open sharing of proteomic data are being implemented by the leading journals in the field. The proteomics community is taking steps to ensure that data are made publicly accessible and are of high quality, a challenging task that requires the development and deployment of methods for measuring and documenting data quality metrics. On September 18, 2010, the United States National Cancer Institute convened the "International Workshop on Proteomic Data Quality Metrics" in Sydney, Australia, to identify and address issues facing the development and use of such methods for open access proteomics data. The stakeholders at the workshop enumerated the key principles underlying a framework for data quality assessment in mass spectrometry data that will meet the needs of the research community, journals, funding agencies, and data repositories. Attendees discussed and agreed up on two primary needs for the wide use of quality metrics: 1) an evolving list of comprehensive quality metrics and 2) standards accompanied by software analytics. Attendees stressed the importance of increased education and training programs to promote reliable protocols in proteomics. This workshop report explores the historic precedents, key discussions, and necessary next steps to enhance the quality of open access data. By agreement, this article is published simultaneously in the Journal of Proteome Research, Molecular and Cellular Proteomics, Proteomics, and Proteomics Clinical Applications as a public service to the research community. The peer review process was a coordinated effort conducted by a panel of referees selected by the journals. PMID:22052993

  4. Regionalization of municipal solid waste management in Japan: balancing the proximity principle with economic efficiency.

    PubMed

    Okuda, Itaru; Thomson, Vivian E

    2007-07-01

    The proximity principle - disposing of waste close to its origin - has been a central value in municipal solid waste (MSW) management in Japan for the last 30 years and its widespread adoption has helped resolve numerous "Not in My Backyard" issues related to MSW management. However, MSW management costs have soared, in large part because of aggressive recycling efforts and because most MSW is incinerated in a country that has scarce landfill capacity. In addition, smaller, less sophisticated incinerators have been closed because of high dioxin emissions. Rising costs combined with the closure of smaller incinerators have shifted MSW management policy toward regionalization, which is the sharing of waste management facilities across municipalities. Despite the increased use of regionalized MSW facilities, the proximity principle remains the central value in Japanese MSW management. Municipal solid waste management has become increasingly regionalized in the United States, too, but different driving forces are at work in these two countries. The transition to regionalized MSW management in Japan results from strong governmental control at all levels, with the central government providing funds and policy direction and prefectures and municipalities being the primary implementing authorities. By contrast, market forces are a much stronger force with US MSW management, where local governments - with state government oversight - have primary responsibility for MSW management. We describe recent changes in Japan's MSW programs. We examine the connections between MSW facility regionalization, on the one hand, and, on the other hand, the proximity principle, coordination among local governments, central government control, and financing mechanisms. PMID:17530331

  5. Deep space neck infection: principles of surgical management.

    PubMed

    Osborn, Timothy M; Assael, Leon A; Bell, R Bryan

    2008-08-01

    Knowledge of the management of infections of the deep spaces of the neck is essential to the daily practice of oral and maxillofacial surgery. Timely decisions must be made through the acute course of the disease. Interventions must be performed with the appropriate surgical skill. The surgeon must decide on medical and surgical management, including antibiotic selection, how to employ supportive resuscitative care, when to operate, what procedures to perform, and how to secure the airway. To make these decisions the surgeon must understand the anatomy of the region and the etiology of infection, appropriate diagnostic workup, and medical and surgical management. This article provides a review of these pertinent topics. PMID:18603196

  6. Performance Measurement in the Context of Quality Management.

    ERIC Educational Resources Information Center

    Cotta-Schonberg, Michael

    This report describes Copenhagen (Denmark) Business School Library's (CBSL) use of performance measurement to manage the quality of library services and facilities. The CBSL quality management program consists of: a statement of strategic goals of development and operation, including a focus on users, good service, efficient internal functions,…

  7. Employee Perceptions of Quality Management: Effects of Employee Orientation Training

    ERIC Educational Resources Information Center

    Akdere, Mesut; Schmidt, Steven W.

    2008-01-01

    This empirical study examines employee perceptions of quality management at three different time periods. New employees at a large United States manufacturing organization were surveyed regarding their perceptions of their organization's quality management practices before they attended a new employee orientation training, immediately after the…

  8. SOIL AND WATER QUALITY MANAGEMENT THROUGH VETIVER GRASS TECHNOLOGY

    Microsoft Academic Search

    Oscar S. Rodríguez

    Soil quality and water quality are concepts related with the functions of these natural resources within the environment. Indicators and indexes can be linked with standards for the multiple uses of these resources and can be used as guides for land use and land management planning, from the field to the watershed levels. The design of a resource management system

  9. Emotional intelligence and the challenges of quality management today

    Microsoft Academic Search

    Claus Møller; Sarah Powell

    2001-01-01

    In this article, Claus Møller talks to Sarah Powell about his company, the concept of emotional intelligence, and the major challenges of quality management today. Claus Møller is the founder and chairman of Time Manager International A\\/S, a provider of “soft” or people skills-related consulting in Europe. His approach focuses on the quality not only of products and services, but

  10. Approach for measuring health-related quality management

    Microsoft Academic Search

    Yvonne Lagrosen; Ingela Bäckström; Håkan Wiklund

    2012-01-01

    Purpose – The purpose of this paper is to develop an approach to measuring health-related quality management based on earlier research on the connection between quality management and employee health. Design\\/methodology\\/approach – A questionnaire was developed and a research study was carried out at a manufacturing company. The constructs were tested for internal reliability using Cronbach's alpha tests. The dimensions’

  11. ISO 9001:2000--setting the standard for quality management.

    PubMed

    Edelstein, M E

    2001-04-01

    How will you approach the next quality management initiative? This article offers an introduction to the ISO 9001:2000 quality management system standards that can be applied to the HIM industry and how these standards can improve your department's policies and procedures. PMID:12793276

  12. Integrated Communications at America's Leading Total Quality Management Corporations.

    ERIC Educational Resources Information Center

    Gronstedt, Anders

    1996-01-01

    Examines how to create organizational processes that allow communication professionals with a variety of expertise to support each other through coordination and integration. Studies eight of America's leading total quality management corporations, including AT&T, Federal Express, Saturn, and Xerox. Explores how various total quality management

  13. Integrated approach to healthcare quality management: a case study

    Microsoft Academic Search

    Prasanta Kumar Dey; Seetharaman Hariharan

    2006-01-01

    Purpose – The purpose of the paper is to develop an integrated quality management model, which identifies problems, suggests solutions, develops a framework for implementation and helps evaluate performance of health care services dynamically. Design\\/methodology\\/approach – This paper uses logical framework analysis (LFA), a matrix approach to project planning for managing quality. This has been applied to three acute healthcare

  14. IRRIGATION MANAGEMENT AFFECTING QUALITY AND QUANTITY OF RETURN FLOW

    EPA Science Inventory

    Management practices for control of quality and quantity of return subsurface flow were studied theoretically, in the laboratory, and full scale in the field. Field water management studies using waters of different qualities and different leaching fractions showed that the soil ...

  15. Nutrient Management Certification for Delaware: Developing a Water Quality Curriculum

    ERIC Educational Resources Information Center

    Hansen, David J.; Binford, Gregory D.

    2004-01-01

    Water quality is a critical environmental, social, and political issue in Delaware. In the late 1990s, a series of events related to water quality issues led to the passage of a state nutrient management law. This new law required nutrient management planning and established a state certification program for nutrient users in the agricultural and…

  16. Job satisfaction and quality management: an empirical analysis

    Microsoft Academic Search

    Lilian M. de Menezes

    2012-01-01

    Purpose – Quality management requires increasing employee involvement that could empower employees, leading to employee and customer satisfaction. Although the literature describes a picture of increasing job demands and work intensification, the evidence of an association between employee job satisfaction and quality management remains mixed and narrow. The purpose of this paper is to investigate this link in the wider

  17. Quality Management Plus: The Continuous Improvement of Education.

    ERIC Educational Resources Information Center

    Kaufman, Roger; Zahn, Douglas

    This book applies quality management, an organizational theory that has been successful in business and industry, to education. Chapter 1 describes the basic elements of quality management (QM)--continuous improvement, client satisfaction, positive return on investment, and doing it right the first and every time. Ways to implement Deming's 14…

  18. Learning from others to adapt quality management to the future

    Microsoft Academic Search

    Ingela Bäckström; Pernilla Ingelsson; Håkan Wiklund

    2011-01-01

    The purpose of this paper is to compare leadership behaviours from two different approaches with the leadership behaviours within quality management in order to find possible areas for developing leadership within quality management. A case study has been carried out at a Swedish award-winning organisation in order to study leadership behaviours. In-depth interviews have been carried out with the intention

  19. Developing weed-suppressive soils through improved soil quality management

    Microsoft Academic Search

    Robert J Kremer; Jianmei Li

    2003-01-01

    Manipulating soil microbial communities using soil and crop management practices is a basic strategy in developing sustainable agricultural systems. Sustainable farming is based, in part, on the efficient management of soil microorganisms to improve soil quality. However, the identification of biological indicators of soil quality that can be used to predict weed suppression in soils has received little attention. We

  20. Assessing quality management in an R and D environment

    SciTech Connect

    Thompson, B.D.

    1998-02-01

    Los Alamos National Laboratory (LANL) is a premier research and development institution operated by the University of California for the US Department of Energy. Since 1991, LANL has pursued a heightened commitment to developing world-class quality in management and operations. In 1994 LANL adopted the Malcolm Baldrige National Quality Award criteria as a framework for all activities and initiated more formalized customer focus and quality management. Five measurement systems drive the current integration of quality efforts: an annual Baldrige-based assessment, a customer focus program, customer-driven performance measurement, an employee performance management system and annual employee surveys, and integrated planning processes with associated goals and measures.

  1. Analysis of air quality management with emphasis on transportation sources

    NASA Technical Reports Server (NTRS)

    English, T. D.; Divita, E.; Lees, L.

    1980-01-01

    The current environment and practices of air quality management were examined for three regions: Denver, Phoenix, and the South Coast Air Basin of California. These regions were chosen because the majority of their air pollution emissions are related to mobile sources. The impact of auto exhaust on the air quality management process is characterized and assessed. An examination of the uncertainties in air pollutant measurements, emission inventories, meteorological parameters, atmospheric chemistry, and air quality simulation models is performed. The implications of these uncertainties to current air quality management practices is discussed. A set of corrective actions are recommended to reduce these uncertainties.

  2. Cognitive Principles for Information Management: The Principles of Mnemonic Associative Knowledge (P-MAK)

    Microsoft Academic Search

    Michael Huggett; Holger Hoos; Ron Rensink

    2007-01-01

    Information management systems improve the retention of information in large collections. As such they act as memory prostheses,\\u000a implying an ideal basis in human memory models. Since humans process information by association, and situate it in the context\\u000a of space and time, systems should maximize their effectiveness by mimicking these functions. Since human attentional capacity\\u000a is limited, systems should scaffold

  3. Soft and Hard Aspects of Quality Management Practices Influencing Service Quality and Customer Satisfaction in Manufacturing-oriented Services

    Microsoft Academic Search

    Usha Lenka; Damodar Suar; Pratap K. J. Mohapatra

    2010-01-01

    This review rationalizes that quality management practices have been adopted as a marketing strategy in the post-liberalized economy. Evaluating the literature and theories of quality management, differences are found in the implementation of quality management practices in manufacturing and service sectors. A critical assessment of literature and a comparison of various quality management models divulge the variables that are proposed

  4. Strategic collaborative quality management and employee job satisfaction

    PubMed Central

    Mosadeghrad, Ali Mohammad

    2014-01-01

    Background: This study aimed to examine Strategic Collaborative Quality Management (SCQM) impact on employee job satisfaction. Methods: The study presents a case study over six years following the implementation of the SCQM programme in a public hospital. A validated questionnaire was used to measure employees’ job satisfaction. The impact of the intervention was measured by comparing the pre-intervention and post-intervention measures in the hospital. Results: The hospital reported a significant improvement in some dimensions of job satisfaction like management and supervision, organisational policies, task requirement, and working conditions. Conclusion: This paper provides detailed information on how a quality management model implementation affects employees. A well developed, well introduced and institutionalised quality management model can improve employees’ job satisfaction. However, the success of quality management needs top management commitment and stability. PMID:24847482

  5. Corporate Data Quality Management: Towards a Meta-Framework

    Microsoft Academic Search

    Ana Lucas

    2011-01-01

    Data quality management and governance are issues of growing importance to the academic and professional communities. Today there is great concern for the quality of corporate data, as data of poor quality means inaccurate information, which in turn means wasting of resources and harming the organizations, in particular the regulatory compliance and the relationships with their customers. To get an

  6. Quality management in health care: a 20-year journey.

    PubMed

    Ruiz, Ulises

    2004-01-01

    In this article, the total quality programme in the Spanish healthcare system (1986-1992) and the subsequent quality improvement steps that have led to definition and implementation of such an integrated framework, seeking a quality management system and patient safety, are discussed. PMID:15552387

  7. Total Quality Management in Economic Education: Defining the Market.

    ERIC Educational Resources Information Center

    Ray, Margaret A.

    1996-01-01

    Provides an overview of the criticism leveled at the use of Total Quality Management (TQM) in teaching economics. Proposes an alternative use of TQM that relies more on traditional student-teacher interaction. The alternative TQM uses quality circles, one-minute papers, and quality check sheets. (MJP)

  8. Soil quality: an indicator of sustainable land management?

    Microsoft Academic Search

    Jeffrey E. Herrick

    2000-01-01

    Soil quality appears to be an ideal indicator of sustainable land management. Soil is the foundation for nearly all land uses. Soil quality, by definition, reflects the capacity to sustain plant and animal productivity, maintain or enhance water and air quality, and promote plant and animal health. By reflecting the basic capacity of the soil to function, it integrates across

  9. Quality Management in Supply Chain Networks - The Case of Poland

    Microsoft Academic Search

    Jon Henrich Hanf; Agata Pieniadz

    2007-01-01

    In this article we suggest that rising quality requirements are key factors for the redesign of food chains. We argue that the food supply proceeds through pyramidalhierarchical strategic networks coordinated by powerful focal firms. These firms choose a quality strategy and employ chain quality management concepts by exerting managerial discretion to achieve the super-ordinate network aims. We introduce and elaborate

  10. Principles of disaster management lesson. 12: structuring organizations.

    PubMed

    Cuny, F C

    2001-01-01

    This lesson discusses various structures for organizations that have functional roles in disaster responses, relief, and/or management activities. It distinguishes between pyramidal and matrix structures, and notes the advantages and disadvantages of each in relation to disasters. Span of control issues are dissected including the impact of the "P" factor on the performance of disaster managers and workers including its relationship to the coordination and control function. The development of a Table of Organization and how it relates to departmentalization within an organization also is provided. PMID:11513284

  11. The Relation among School District Health, Total Quality Principles for School Organization and Student Achievement

    ERIC Educational Resources Information Center

    Marshall, Jon; Pritchard, Ruie; Gunderson, Betsey

    2004-01-01

    The purpose of this study was to determine the congruence among W. E. Deming's 14 points for Total Quality Management (TQM), the organizational health of school districts, and student achievement. Based on Kanter's (1983) concept of a Culture of Pride with a Climate of Success, healthy districts were defined as having an organizational culture…

  12. Using Principles of Quality and Safety Education for Nurses in School Nurse Continuing Education

    ERIC Educational Resources Information Center

    Rosenblum, Ruth K.; Sprague-McRae, Julie

    2014-01-01

    School nurses require ongoing continuing education in a number of areas. The Quality and Safety Education for Nurses (QSEN) framework can be utilized in considering school nurses' roles and developing continuing education. Focusing on neurology continuing education, the QSEN framework is illustrated with the example of concussion management

  13. Better Cleaning with Continuous Quality Improvement.

    ERIC Educational Resources Information Center

    Griffin, William R.

    1999-01-01

    Examines ways of improving school cleaning costs and quality by adhering to 15 specific principles. Principles discussed include the use of employee training, accountability, quality equipment and supplies, assignment scheduling, written self audits, computerized management, and industry involvement. (GR)

  14. Managing Quality Requirements Using Activity-Based Quality Models

    E-print Network

    - functional requirements of a system. Those non-functional requirements describe properties of the system, activities, stakehold- ers 1. QUALITY REQUIREMENTS Quality requirements are usually seen as part of the non the product attractive, or usable, or fast, or reliable." [23] Although this notion of non-functional

  15. FWB 260: Principles of Wildlife Management Spring 2011

    E-print Network

    majors, but will be incorporating other natural resource fields where applicable. Course Objectives: 1. Introduction to Wildlife Management: The Basics. Prentice Hall, New Jersey. We will read much, but not all://ramct.colostate.edu and find the "student resources" tab to learn more about RamCT. Supplies: You will need a calculator

  16. FWB 260: Principles of Wildlife Management Instructor: Dr. Kevin Crooks

    E-print Network

    majors, but will be incorporating other natural resource fields where applicable. Course Objectives: 1 to Wildlife Management: The Basics. Prentice Hall, New Jersey. This book is recommended, and available. Visit http://ramct.colostate.edu and find the "student resources" tab to learn more about Ram

  17. Principles of Managing Audiovisual Materials and Equipment. Second Revised Edition.

    ERIC Educational Resources Information Center

    California Univ., Los Angeles. Biomedical Library.

    This manual offers information on a wide variety of health-related audiovisual materials (AVs) in many formats: video, motion picture, slide, filmstrip, audiocassette, transparencies, microfilm, and computer assisted instruction. Intended for individuals who are just learning about audiovisual materials and equipment management, the manual covers…

  18. Improving hospital billing and receivables management: principles for profitability.

    PubMed

    Hemmer, E

    1992-01-01

    For many hospitals, billing and receivables management are inefficient and costly. Economic recession, increasing costs for patient and provider alike, and cost-containment strategies will only compound difficulties. The author describes the foundations of an automated billing system that would save hospitals time, error, and, most importantly, money. PMID:10118570

  19. Major: Ecological Systems Design, Air Quality Control and Waste Management

    E-print Network

    Giger, Christine

    1 Major: Ecological Systems Design, Air Quality Control and Waste Management · Being able to solve, consultancy, and administration · Knowledge in waste management and technologies, · Understanding air control technologies · Knowledge in waste management and technologies Module 1: Ecological Systems Design

  20. Total Quality Management Is Total at Fox Valley Technical College.

    ERIC Educational Resources Information Center

    Tyler, Carol R.

    1993-01-01

    At Fox Valley Technical College (Wisconsin), application of Total Quality Management (TQM) brought positive outcomes and other effects. Areas in which TQM was used are considered, including admissions, employee safety, customer focus, policy formation, management performance appraisal, student services, creation of a self-managing class, TQM for…

  1. Quality Management Practice in Higher Education - What Quality Are We Actually Enhancing?

    Microsoft Academic Search

    Nina Becket

    2008-01-01

    There is still no consensus on how best to measure and manage quality within higher education institutions (HEIs). Thus a variety of approaches have been adopted. This paper presents a review of current quality management practices within HEIs. The review identifies a reliance on industrial models. These are applied with only partial success and identified limitations suggest a need for

  2. From Enterprise Activity Quality Management to Sector Initiative Quality Assurance: Development, Situation and Perspectives

    Microsoft Academic Search

    Gerhard Schiefer

    In the agri-food sector, quality and food safety concerns receive increased attention and have been the focus of initiatives on various levels of activity, reaching from enterprises to the sector as a whole on regional, national and international levels. The initiatives have to integrate the business management approach of 'quality management' (QM) with the interests of society and consumers in

  3. An unusual transorbital penetrating injury and principles of management.

    PubMed

    Dekker, Andrew Peter; El-Sawy, Abdel Hamid; Rejali, Darius Stephen

    2014-12-01

    The objective of this study was to present an unusual low velocity transorbital penetrating injury. The study design was a clinical record (case report). A 38-year-old gentleman tripped and fell face first onto the wing of an ornamental brass eagle. This penetrated the inferomedial aspect of the right orbit, breaching the lamina papyracea to extend into the ethmoid sinuses and reaching the dura of the anterior cranial fossa. The foreign body was removed in theater under a joint ophthalmology and ENT procedure. The patient was left with reduced visual acuity in the right eye but no other long-term sequelae. Transorbital penetrating injury presents unusual challenges to investigation and management requiring a multidisciplinary approach to prevent significant morbidity and mortality. If managed well the prognosis is good. PMID:25383154

  4. A model for achieving total quality-management information technology infrastructure within an integrated delivery system.

    PubMed

    Tan, J K

    1998-11-01

    The strategic development and deployment of a health management information technology infrastructure is discussed from two perspectives for radiologists and for other medical technologists: the integrated delivery system (IDS) perspective and a total quality-management (TQM) perspective. On the one hand, an IDS perspective is important because of the need to prepare radiologists and other medical practitioners to thrive within rapidly changing health organizational models and evolving health service delivery partnership systems. On the other, a TQM perspective is important due to the need to realize an appropriate, efficient, and cost-effective health information infrastructure for developing seamless, integrated radiological and other medical imaging services. Apart from intelligently pursuing an aligned organizational business strategy with the organizational information system strategy, senior radiological managers and medical technologists of health organizations need to pay particular attention to key quality principles for effecting changes in organizational structures and processes to fit changes in information technological requirements, implementations, and innovations. PMID:9848060

  5. Quality Assurance Strategy for Existing Homes: Final Quality Management Primer for High Performing Homes

    SciTech Connect

    Del Bianco, M.; Taggart, J.; Sikora, J.; Wood, A.

    2012-12-01

    This guide is designed to help Building America (BA) Teams understand quality management and its role in transitioning from conventional to high performance home building and remodeling. It explains what quality means, the value of quality management systems, the unique need for QMS when building high performing homes, and the first steps to a implementing a comprehensive QMS. This document provides a framework and context for BA teams when they encounter builders and remodelers.

  6. Quality of management in the health care system.

    PubMed

    Borgenhammar, E

    1990-01-01

    Quality of management is a necessary, yet not sufficient, prerequisite in quality of care. There are two main approaches to improved quality. One is the individualist approach, where the role of the manager is emphasized. The other is the contextual approach. Focus is on managerial prerequisites such as organizational structure, culture, participation in decision making, and use of management time. Individualist as well as contextualist approaches are presented. Each decade during the 20th century has had its own "pet theory" regarding what problems the manager should allocate time on. A study of 41 Nordic public health researchers illustrates that cost-benefit analysis is the best known of ten theories. Management ethics, with the manager as ideologist, is seen as particularly demanding on managerial creativity. PMID:1983249

  7. 78 FR 18853 - Revision to the California State Implementation Plan, South Coast Air Quality Management District

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-03-28

    ...Implementation Plan, South Coast Air Quality Management District AGENCY: Environmental...revision to the South Coast Air Quality Management District (SCAQMD) portion...F) South Coast Air Quality Management District. (1) Rule...

  8. 76 FR 47094 - Revisions to the California State Implementation Plan; South Coast Air Quality Management District

    Federal Register 2010, 2011, 2012, 2013, 2014

    2011-08-04

    ...Implementation Plan; South Coast Air Quality Management District AGENCY: Environmental...revision to the South Coast Air Quality Management District portion of the California...local rule: South Coast Air Quality Management District Rule 1175,...

  9. 77 FR 12495 - Revisions to the California State Implementation Plan, Antelope Valley Air Quality Management...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-03-01

    ...Implementation Plan, Antelope Valley Air Quality Management District and Mojave Desert Quality Management District AGENCY: Environmental Protection...revisions to the Antelope Valley Air Quality Management District (AVAQMD) and Mojave...

  10. 76 FR 38572 - Revisions to the California State Implementation Plan, Antelope Valley Air Quality Management...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2011-07-01

    ...Plan, Antelope Valley Air Quality Management District AGENCY: Environmental...to the Antelope Valley Air Quality Management District (AVAQMD) portion...by the Antelope Valley Air Quality Management District (AVAQMD) and...

  11. 78 FR 59249 - Revisions to the California State Implementation Plan, South Coast Air Quality Management District

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-09-26

    ...Implementation Plan, South Coast Air Quality Management District AGENCY: Environmental...revisions to the South Coast Air Quality Management District (SCAQMD) portion...Reference. (A) South Coast Air Quality Management District. (1) Rule...

  12. 40 CFR 35.925-2 - Water quality management plans and agencies.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ...2010-07-01 false Water quality management plans and agencies. 35...Act § 35.925-2 Water quality management plans and agencies. That...consistent with any applicable water quality management (WQM) plan approved...

  13. 76 FR 30896 - Revisions to the California State Implementation Plan, South Coast Air Quality Management District

    Federal Register 2010, 2011, 2012, 2013, 2014

    2011-05-27

    ...Implementation Plan, South Coast Air Quality Management District AGENCY: Environmental...revisions to the South Coast Air Quality Management District (SCAQMD) portion...pollutant. (South Coast 2007 Air Quality Management Plan, page ES-9)....

  14. 77 FR 33253 - Regulatory Guide 8.33, Quality Management Program

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-06-05

    ...Regulatory Guide 8.33, Quality Management Program AGENCY: Nuclear Regulatory...Regulatory Guide (RG) 8.33, ``Quality Management Program.'' This guide provided...objectives of the former NRC ``Quality Management Program'' regulations...

  15. 78 FR 21545 - Revisions to the California State Implementation Plan, Antelope Valley Air Quality Management...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-04-11

    ...Plan, Antelope Valley Air Quality Management District and Monterey Bay Unified...to the Antelope Valley Air Quality Management District (AVAQMD) and Monterey...D) Antelope Valley Air Quality Management District. (1) Rule...

  16. 78 FR 21540 - Revisions to the California State Implementation Plan, Butte County Air Quality Management...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-04-11

    ...Implementation Plan, Butte County Air Quality Management District and Sacramento Metropolitan Air Quality Management District AGENCY: Environmental...revisions to the Butte County Air Quality Management District (BCAQMD) and...

  17. 77 FR 12526 - Revisions to the California State Implementation Plan, Antelope Valley Air Quality Management...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-03-01

    ...Implementation Plan, Antelope Valley Air Quality Management District and Mojave Desert Quality Management District AGENCY: Environmental Protection...revisions to the Antelope Valley Air Quality Management District (AVAQMD) and Mojave...

  18. 78 FR 21582 - Revisions to the California State Implementation Plan, Butte County Air Quality Management...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-04-11

    ...Implementation Plan, Butte County Air Quality Management District and Sacramento Metropolitan Air Quality Management District AGENCY: Environmental...revisions to the Butte County Air Quality Management District (BCAQMD) and...

  19. 77 FR 11990 - Revisions to the California State Implementation Plan, Mojave Desert Air Quality Management...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-02-28

    ...Implementation Plan, Mojave Desert Air Quality Management District and Yolo-Solano Air Quality Management District AGENCY: Environmental Protection...approve revisions to the Mojave Desert Air Quality Management District (MDAQMD) and...

  20. 76 FR 47074 - Revision to the California State Implementation Plan; South Coast Air Quality Management District

    Federal Register 2010, 2011, 2012, 2013, 2014

    2011-08-04

    ...Implementation Plan; South Coast Air Quality Management District AGENCY: Environmental...revision to the South Coast Air Quality Management District portion of the California...are approving South Coast Air Quality Management District (SCAQMD) Rule...

  1. 78 FR 37719 - Interim Final Determination To Defer Sanctions; California; South Coast Air Quality Management...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-06-24

    ...California; South Coast Air Quality Management District AGENCY: Environmental...revisions to the South Coast Air Quality Management District's (SCAQMD) portion...submitted the ``South Coast Air Quality Management District Proposed...

  2. 77 FR 74372 - Revisions to the California State Implementation Plan, South Coast Air Quality Management District

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-12-14

    ...Implementation Plan, South Coast Air Quality Management District AGENCY: Environmental...approval of South Coast Air Quality Management District (SCAQMD) Rule 317...language, or South Coast Air Quality Management District v. EPA, 472...

  3. 77 FR 65133 - Revisions to the California State Implementation Plan, Mojave Desert Air Quality Management District

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-10-25

    ...Implementation Plan, Mojave Desert Air Quality Management District AGENCY: Environmental...revisions to the Mojave Desert Air Quality Management District (MDAQMD) portion...E) Mojave Desert Air Quality Management District. (1) Rule...

  4. 75 FR 41798 - Solicitation of Letters of Interest to Participate in Biotechnology Quality Management System...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-07-19

    ...Interest to Participate in Biotechnology Quality Management System Program AGENCY: Animal and...participate in the APHIS Biotechnology Quality Management System Program. The Biotechnology Quality Management System Program is a voluntary...

  5. 77 FR 39181 - Revisions to the California State Implementation Plan, Mojave Desert Air Quality Management...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-07-02

    ...Implementation Plan, Mojave Desert Air Quality Management District (MDAQMD) and Yolo-Solano Air Quality Management District (YSAQMD) AGENCY...D) Mojave Desert Air Quality Management District. (1) Rule...

  6. 76 FR 29153 - Revisions to the California State Implementation Plan, Mojave Desert Air Quality Management District

    Federal Register 2010, 2011, 2012, 2013, 2014

    2011-05-20

    ...Implementation Plan, Mojave Desert Air Quality Management District AGENCY: Environmental...revisions to the Mojave Desert Air Quality Management District (MDAQMD) portion...adopted by the Mojave Desert Air Quality Management District (MDAQMD) and...

  7. 77 FR 26448 - Revisions to the California State Implementation Plan, Antelope Valley Air Quality Management...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-05-04

    ...Plan, Antelope Valley Air Quality Management District and Eastern Kern and...to the Antelope Valley Air Quality Management District (AVAQMD), Eastern...2011, Antelope Valley Air Quality Management District certified that...

  8. 75 FR 61413 - Notice of Availability of Biotechnology Quality Management System Audit Standard and Evaluation...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-10-05

    ...Quality Management System Audit Standard and Evaluation...developing a voluntary, audit- based compliance...Quality Management System Program (BQMS Program...quality management system (BQMS) to improve...organisms. The BQMS audit standard...

  9. 78 FR 58459 - Revisions to the California State Implementation Plan, Antelope Valley Air Quality Management...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-09-24

    ...South Coast Air Quality Management District and Ventura County...Antelope Valley Air Quality Management District (AVAQMD), Santa...South Coast Air Quality Management District (SCAQMD) and Ventura...from motor vehicle and mobile equipment coating operations and...

  10. 78 FR 25011 - Revisions to the California State Implementation Plan, Antelope Valley Air Quality Management...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-04-29

    ...South Coast Air Quality Management District and Ventura County...Antelope Valley Air Quality Management District (AVAQMD), Santa...South Coast Air Quality Management District (SCAQMD) and Ventura...from motor vehicle and mobile equipment coating operations and...

  11. 40 CFR 35.925-2 - Water quality management plans and agencies.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ...2012-07-01 false Water quality management plans and agencies. 35...Act § 35.925-2 Water quality management plans and agencies. That...consistent with any applicable water quality management (WQM) plan approved...

  12. 40 CFR 35.925-2 - Water quality management plans and agencies.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ...2011-07-01 false Water quality management plans and agencies. 35...Act § 35.925-2 Water quality management plans and agencies. That...consistent with any applicable water quality management (WQM) plan approved...

  13. 40 CFR 35.925-2 - Water quality management plans and agencies.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ...2014-07-01 false Water quality management plans and agencies. 35...Act § 35.925-2 Water quality management plans and agencies. That...consistent with any applicable water quality management (WQM) plan approved...

  14. 40 CFR 35.925-2 - Water quality management plans and agencies.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ...2013-07-01 false Water quality management plans and agencies. 35...Act § 35.925-2 Water quality management plans and agencies. That...consistent with any applicable water quality management (WQM) plan approved...

  15. Total quality management strategies in mental health systems

    Microsoft Academic Search

    William V. Rago; William H. Reid

    1991-01-01

    This paper introduces the concept of total quality management (TQM) to top managers of mental health systems. While TQM is\\u000a a philosophy of management at the cutting edge of U.S. business, it has only recently entered the vocabulary of health care\\u000a managers. To our knowledge, TQM has yet to be systematically applied to the state mental health service delivery system.

  16. Endoscopic Management of Portal Cavernoma Cholangiopathy: Practice, Principles and Strategy

    PubMed Central

    Saraswat, Vivek A.; Rai, Praveer; Kumar, Tarun; Mohindra, Samir; Dhiman, Radha K.

    2013-01-01

    Portal cavernoma cholangiopathy (PCC) is the presence of typical cholangiographic changes in patients with a portal cavernoma due to chronic portal vein thrombosis, in the absence of other biliary tract diseases. Probably due to biliary stasis related to the cavernoma, there is a high incidence of biliary sludge and calculi in PCC, which trigger symptoms that resolve with appropriate interventions. Persistent and troublesome symptoms are usually due to biliary stenoses or strictures, which may occur with or without biliary calculi and may be short or long, solitary or multifocal, extrahepatic or intrahepatic. Experience with endoscopic interventions in PCC over the last twenty years has shown that it is the procedure of choice for bile duct calculi. Plastic stenting with repeated, timely, stent exchanges is the first line intervention for jaundice or cholangitis due to biliary strictures. If biliary obstruction does not resolve, portosystemic shunt surgery (PSS) or transjugular intrahepatic portosystemic stent shunt (TIPS) is performed to decompress the portal cavernoma. However, for patients with non-shuntable veins or blocked shunts, repeated plastic stent exchanges are the only option though there are reports of the use of biliary self-expandable metal stents in this situation. If symptomatic biliary obstruction persists after successful PSS or TIPS, second stage biliary surgery may be necessary. Recent experience suggests that treating biliary strictures in PCC on the lines of postoperative benign biliary strictures with balloon dilatation and repeated exchanges of plastic stent bundles may be effective therapy. Endoscopic management appears to be associated with an increased frequency of hemobilia, which usually responds to standard management. Recurrent cholangitis with formation of sludge and concretions may be a problem with repeated stent exchanges, especially if patient compliance is poor. In conclusion, the current understanding is that symptomatic PCC is best managed jointly by the endoscopist and surgeon with sequential interventions designed initially to establish and maintain biliary drainage, then to decompress the portal cavernoma and, finally, if required, second stage biliary surgery or endotherapy for biliary strictures. Endoscopic therapy occupies a central role in management before, during and after surgical therapy. Paradigms of endoscopic therapy continue to evolve as knowledge of pathogenesis and natural history improves and newer approaches and techniques are applied. PMID:25755598

  17. Medical errors--is total quality management for the battlefield desirable?

    PubMed

    Cohen, David J; Lisagor, Philip

    2005-11-01

    There has recently been a great deal of discussion in both the lay press as well as the medical press regarding the incidence of errors that occur during medical practice. There have been many discussions of how quality control measures from industry can be applied to the health care system. Indeed both civilian and "brick and mortar" military medical treatment facilities are adapting these techniques. It is important that we understand the principles behind Total Quality Management (TQM) as well as its techniques and limitations. TQM is based on limiting deviation from an accepted standard of practice. These principles may be as applicable to our military health care facilities in a field environment as they are to our fixed facilities, although the standards used for measurement may have to be modified to adapt to different constraints of environment and resources. TQM techniques can nonetheless be applied in virtually any facility to ensure the best possible care and outcomes for our soldiers. PMID:16450816

  18. Improving the Quality of Online Discussion: The Effects of Strategies Designed Based on Cognitive Load Theory Principles

    ERIC Educational Resources Information Center

    Darabi, Aubteen; Jin, Li

    2013-01-01

    This article focuses on heavy cognitive load as the reason for the lack of quality associated with conventional online discussion. Using the principles of cognitive load theory, four online discussion strategies were designed specifically aiming at reducing the discussants' cognitive load and thus enhancing the quality of their online discussion.…

  19. 75 FR 40845 - Preventing Deaths and Injuries of Fire Fighters Using Risk Management Principles at Structure Fires

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-07-14

    ...141-A] Preventing Deaths and Injuries of Fire Fighters Using Risk Management Principles at Structure Fires AGENCY: National Institute for Occupational...entitled ``Preventing Deaths and Injuries of Fire Fighters Using Risk Management...

  20. Design principles for high quality electron beams via colliding pulses in laser plasma accelerators

    NASA Astrophysics Data System (ADS)

    Cormier-Michel, E.; Ranjbar, V. H.; Bruhwiler, D. L.; Cary, J. R.; Chen, M.; Geddes, C. G. R.; Plateau, G. R.; Matlis, N. H.; Leemans, W. P.

    2014-09-01

    Laser plasma based accelerators have the potential to reduce dramatically the size and cost of future particle colliders and light sources. Production of high quality beams along with reproducibility, tunability, and efficiency are required for many applications. We present design principles for two-pulse colliding laser pulse injection mechanisms, which can meet these requirements. Simulations are used to determine the best conditions for the production of high quality beams: high charge, low energy spread, and low emittance. Simulations also allow access to the internal dynamics of the interaction, providing insight regarding further improvement of the beam quality. We find that a 20 pC beam can be accelerated to 300 MeV in 4 mm with only a few percent energy spread and transverse normalized emittance close to 1 mm mrad, using a 10 TW laser. We demonstrate that this design scales according to linear theory. Control of the laser pulse mode content and subsequent evolution in the plasma channel are shown to be critical for achieving the highest beam quality.

  1. Principles and applications of hyperspectral imaging in quality evaluation of agro-food products: a review.

    PubMed

    Elmasry, Gamal; Kamruzzaman, Mohammed; Sun, Da-Wen; Allen, Paul

    2012-01-01

    The requirements of reliability, expeditiousness, accuracy, consistency, and simplicity for quality assessment of food products encouraged the development of non-destructive technologies to meet the demands of consumers to obtain superior food qualities. Hyperspectral imaging is one of the most promising techniques currently investigated for quality evaluation purposes in numerous sorts of applications. The main advantage of the hyperspectral imaging system is its aptitude to incorporate both spectroscopy and imaging techniques not only to make a direct assessment of different components simultaneously but also to locate the spatial distribution of such components in the tested products. Associated with multivariate analysis protocols, hyperspectral imaging shows a convinced attitude to be dominated in food authentication and analysis in future. The marvellous potential of the hyperspectral imaging technique as a non-destructive tool has driven the development of more sophisticated hyperspectral imaging systems in food applications. The aim of this review is to give detailed outlines about the theory and principles of hyperspectral imaging and to focus primarily on its applications in the field of quality evaluation of agro-food products as well as its future applicability in modern food industries and research. PMID:22823348

  2. The principles of management of congenital anomalies of the upper limb

    PubMed Central

    Watson, S.

    2000-01-01

    Management of congenital anomalies of the upper limb is reviewed with reference to classification and aetiology, incidence, diagnosis before birth, broad principles of treatment, timing of x rays and scans, functional aims, cosmetic appearance, counselling of parents, therapists, scars, skin grafts, growth, and timing of surgery. Notes on 11 congenital hand conditions are given.?? PMID:10868991

  3. Scientific and technological uncertainty, the precautionary principle, scenarios and risk management

    Microsoft Academic Search

    Michael D. Rogers

    2001-01-01

    Uncertainty, the precautionary principle and scenario are three important concepts in current regulatory debates concerned with risk management. In this paper, each concept is described in relation to its regulatory context and a linkage between the three concepts is established. Three scenarios relating to increasing scientific and technical uncertainty are presented. The most obvious regulatory approach to uncertainty is to

  4. A Methodology for Building Faculty Support for the United Nations Principles for Responsible Management Education

    ERIC Educational Resources Information Center

    Maloni, Michael J.; Smith, Shane D.; Napshin, Stuart

    2012-01-01

    Evidence from extant literature indicates that faculty support is a critical driver for implementing the United Nations Principles for Responsible Management Education (PRME), particularly for schools pursuing an advanced, cross-disciplinary level of sustainability integration. However, there is limited existing research offering insight into how…

  5. Service-Learning and Integrated Course Redesign: Principles of Management and the Campus Kitchen Metaproject

    ERIC Educational Resources Information Center

    Flannery, Brenda L.; Pragman, Claudia H.

    2010-01-01

    This article describes the process of redesigning a Principles of Management course to integrate a service-learning metaproject. The metaproject was Campus Kitchen, a food recovery and delivery program operated on a handful of university campuses across the United States. We used L. Dee Fink's integrated course design approach as well as systems…

  6. Business Simulation Exercises in Small Business Management Education: Using Principles and Ideas from Action Learning

    ERIC Educational Resources Information Center

    Gabrielsson, Jonas; Tell, Joakim; Politis, Diamanto

    2010-01-01

    Recent calls to close the rigour-relevance gap in business school education have suggested incorporating principles and ideas from action learning in small business management education. In this paper we discuss how business simulation exercises can be used as a platform to trigger students' learning by providing them with a platform where they…

  7. Flexibility as a Management Principle in Dementia Care: The Adards Example

    ERIC Educational Resources Information Center

    Cohen-Mansfield, Jiska; Bester, Allan

    2006-01-01

    Purpose: Flexibility is an essential ingredient of person-centered care. We illustrate the potential impact of flexibility by portraying a nursing home that uses flexibility in its approach to residents and staff members. Designs and Methods: The paper describes the management strategies, principles, and environmental features used by the Adards…

  8. Concrescent Conversations: Generating a Cooperative Learning Experience in Principles of Management--A Postmodern Analysis

    ERIC Educational Resources Information Center

    Akan, Obasi Haki

    2005-01-01

    By taking a postmodern ontology that elevates becoming over the modern ontology of being, the author of this article proposes a theory and describes a method that teachers can use to enhance students' cooperative learning of management principles. The author asserts that the social construction of learning groups is an effect of organizing…

  9. [Electronic data processing assisted quality management in general practice networks].

    PubMed

    Hellbrück, R P

    2000-10-01

    Possibilities of an EDP-based quality management for medical networks are presented and some organizational requirements are derived. To show the relevance of the approach, three networks are sketched. PMID:11103562

  10. Total Quality Management and the System Safety Secretary

    NASA Technical Reports Server (NTRS)

    Elliott, Suzan E.

    1993-01-01

    The system safety secretary is a valuable member of the system safety team. As downsizing occurs to meet economic constraints, the Total Quality Management (TQM) approach is frequently adopted as a formula for success and, in some cases, for survival.

  11. Total Quality Management and Servicing Users through Remote Access Technology.

    ERIC Educational Resources Information Center

    DiMattia, Ernest A., Jr.

    1993-01-01

    Relates the concept of total quality management to serving information users through remote access technology. The three key factors of personnel, user communication, and equipment support, as well as other areas of concern, are considered. (EAM)

  12. 14 CFR 60.5 - Quality management system.

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ...5 Aeronautics and Space FEDERAL AVIATION ADMINISTRATION, DEPARTMENT OF TRANSPORTATION (CONTINUED) AIRMEN FLIGHT SIMULATION TRAINING DEVICE INITIAL AND CONTINUING QUALIFICATION AND USE § 60.5 Quality management system. (a)...

  13. 14 CFR 60.5 - Quality management system.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ...5 Aeronautics and Space FEDERAL AVIATION ADMINISTRATION, DEPARTMENT OF TRANSPORTATION (CONTINUED) AIRMEN FLIGHT SIMULATION TRAINING DEVICE INITIAL AND CONTINUING QUALIFICATION AND USE § 60.5 Quality management system. (a)...

  14. SITE-SPECIFIC SOIL QUALITY MANAGEMENT

    Technology Transfer Automated Retrieval System (TEKTRAN)

    Soil quality is a concept used to assess and monitor the ability of a soil to serve its various functions. This investigation covers four aspects of soil quality with a literature review, and provides complimentary research findings recently conducted on U.S. Midwest claypan soils. The four aspects ...

  15. Partners in quality: managing your suppliers.

    PubMed

    Conway, B A

    1991-05-01

    Just expecting more from your supplier is not what partnership is about. We have had the experience where the quality improvement and partnership banner has been waved but the tone and spirit of the meeting did not encourage or support a joint quality improvement effort. Benefits will not be achieved until the wall truly begins to come apart and the relationship is built on mutual respect and trust. Data collection and open answers to questions often reveal embarrassing errors and obvious needs for improvements. As stated before, blame and finger-pointing must be replaced with a mutual commitment to asking and answering the question, "How can we improve?" As Dr. W. Edwards Deming has stated, "End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Move toward a single supplier for any one item on a long-term relationship of loyalty and trust." The structured approach of a quality improvement process and the application of quality methods and techniques has proven useful in removing emotion and helping the team focus on the process rather than the people and the issues involved. Quality improvement methods are focused on achieving both customer and supplier goals--customer satisfaction, employee satisfaction, and operational efficiency and effectiveness. Our experience with Partners in Quality as well as our experience with the quality leadership process supports a recent quote in the Harvard Business Review: "Quality is not just a slogan...(it is) the most profitable way to run a business." PMID:10110237

  16. Improving nursing management and practice through quality circles.

    PubMed

    Wine, J A; Baird, J E

    1983-05-01

    Health care in general, and nursing in particular, is experiencing dramatic changes in worker values, economic realities, and management theory. All three areas of change move toward actively involving employees in organizational decision making. Although nursing managers have implemented a variety of systems to gain employee participation, "Quality Circles" seems to be the most promising method currently available. This article describes some techniques for effectively implementing Quality Circles within a nursing organization. PMID:6551430

  17. A view of quality management through the Deming approach

    E-print Network

    Farris, Chris Lane

    1995-01-01

    in order to improve quality and stay in business. Walter Lasley and Sons, Inc. has followed the philosophy dealing with constancy of purpose and they have always maintained an interest and concern in the future of the cattle industry. 16 Point... of MASTER OF AGRICULTURE December 1995 Department of Animal Science Beef Cattle Management A View Of Quality Management Through The Deming Approach A Professional Paper by Chris Lane Farris Approved as to style and content by: William L. Mies...

  18. Keys for successful implementation of total quality management in hospitals.

    PubMed

    Carman, James M; Shortell, Stephen M; Foster, Richard W; Hughes, Edward F X; Boerstler, Heidi; O' Brien, James L; O'Connor, Edward J

    2010-01-01

    Editor's Note: This article reports the findings of an analysis of the implementation of continuous quality improvement (CQI) or total quality management (TQM) programs in 10 hospitals. This analysis is the result of a 2-year study designed to identify and assess the ingredients that lead to the successful implementation of CQI programs in acute care hospitals. This article first appeared in Health Care Management Review 21(1), 48-60. Copyright © 1996 Aspen Publishers, Inc. (Lippincott Williams & Wilkins). PMID:20844354

  19. Nurse Managers’ Work Life Quality and Their Participation in Knowledge Management: A Correlational Study

    PubMed Central

    Hashemi Dehaghi, Zahra; Sheikhtaheri, Abbas; Dehnavi, Fariba

    2014-01-01

    Background: The association between quality of work life and participation in knowledge management is unknown. Objectives: This study aimed to discover the association between quality of work life of nurse managers and their participation in implementing knowledge management. Materials and Methods: This was a correlational study. All nurse managers (71 people) from 11 hospitals affiliated with the Social Security Organization in Tehran, Iran, were included. They were asked to rate their participation in knowledge management and their quality of work life. Data was gathered by a researcher-made questionnaire (May-June 2012). The questionnaire was validated by content and construct validity approaches. Cronbach’s alpha was used to evaluate reliability. Finally, 50 questionnaires were analyzed. The answers were scored and analyzed using mean of scores, T-test, ANOVA (or nonparametric test, if appropriate), Pearson’s correlation coefficient and linear regression. Results: Nurse managers’ performance to implement knowledge management strategies was moderate. A significant correlation was found between quality of work life of nurse managers and their participation in implementing knowledge management strategies (r = 0.82; P < 0.001). The strongest correlations were found between implementation of knowledge management and participation of nurse managers in decision making (r = 0.82; P < 0.001). Conclusions: Improvement of nurse managers’ work life quality, especially in decision-making, may increase their participation in implementing knowledge management.

  20. The Strategic Management of Store Brand Perceived Quality

    NASA Astrophysics Data System (ADS)

    Yang, Defeng

    Store brand plays a vital role in the success of retailers. Perceived quality is one of important factors influencing consumers' store brand purchase intention. Store brand perceived quality is lower compared with objective quality or national brand. For this end, the purpose of this article is to examine how to manage store brand perceived quality in strategic level. This article firstly discusses how consumers evaluate product quality, and the theoretical background of the reason that store brand perceived quality is lower from the view of cue related theories. Then, consumers' store brand quality evaluation is explored. Finally, this article presents several strategic tactics to increase store brand perceived quality. These tactics include choosing store's name as store brand name, making large advertising investment, improving store brand product package, and strengthening the relationship with store brand product suppliers.

  1. Hazards of solid waste management: bioethical problems, principles, and priorities

    PubMed Central

    Maxey, Margaret N.

    1978-01-01

    The putative hazards of solid waste management cannot be evaluated without placing the problem within a cultural climate of crisis where some persons consider such by-products of “high, hard technology” to have raised unresolved moral and ethical issues. In order to assist scientific and technical efforts to protect public health and safety, a bioethical perspective requires us to examine three controversial aspects of policy-making about public safety. Failure to recognize the qualitative difference between two cognitive activities—risk-measurements (objective, scientific probabilities) and safety-judgments (subjective, shifting value priorities)—has had three unfortunate consequences. Sophisticated methods of risk analysis have been applied in a piecemeal, haphazard, ad hoc fashion within traditional institutions with the false expectation that incremental risk-reducing programs automatically ensure public health and safety. Ethical priorities require, first and foremost, a whole new field of data arranged for comparable risk-analyses. Critics of cost/risk/benefit quantifications attack the absurdity of “putting a price on human life” but have not been confronted with its threefold ethical justification. The widening discrepancy in risk-perceptions and loss of mutual confidence between scientific experts and ordinary citizens has placed a burden of social responsibility on members of the scientific and technical community to engage in more effective public education through the political process, notwithstanding advocates of a nonscientific adversary process. The urgency of effective public education has been demonstrated by the extent to which we have lost our historically balanced judgment about the alleged environmental hazards posed by advanced technology. PMID:738238

  2. Reforms, Leadership and Quality Management in Greek Higher Education

    ERIC Educational Resources Information Center

    Papadimitriou, Antigoni

    2011-01-01

    This article reports on research to form an understanding of how to account whether and how quality management (QM) has been adopted in Greek higher education. Greece only recently introduced quality assurance policies. In this study, I will describe governmental reforms related to QM policies until 2010. An issue that is frequently addressed…

  3. Managing University Business Educational Quality: ISO or AACSB?

    ERIC Educational Resources Information Center

    Dumond, Ellen J.; Johnson, Thomas W.

    2013-01-01

    Purpose: The purpose of this paper is to provide insight into quality management for business education. The paper provides business schools and Association to Advance Collegiate Schools of Business (AACSB) with information about two different quality standards and suggests how the AACSB accreditation process might be strengthened--thereby…

  4. Knowledge-Based System for River Water Quality Management

    Microsoft Academic Search

    Pauziah Hanum Abdul Ghani; Mohd Kamil Yusoff; Latifah Abd

    This paper aim at demonstrating the use of knowledge-based system to assess the water quality of the river and identify the potential sources as well as recommending the remedial measures to be taken to minimize the river pollution. A prototype of the expert system for managing water quality was developed under the Microsoft Visual Basic environment. The prototype of the

  5. Total Quality Management: Increasing Productivity and Decreasing Costs.

    ERIC Educational Resources Information Center

    Heverly, Mary Ann; Cornesky, Robert A.

    1992-01-01

    Increasingly, higher education institutions are using Total Quality Management (TQM) as a vehicle for delivering cost-effective programs and services. The TQM philosophy is that quality can be improved by ceaselessly improving the processes that support the institution's mission. TQM is applicable to institutional research and planning as well as…

  6. Gironacel[R]: A Virtual Tool for Learning Quality Management

    ERIC Educational Resources Information Center

    Mendez, Empar; Casadesus, Marti; De Ciurana, Quim

    2006-01-01

    This article describes the Gironacel[R] project--a virtual learning environment produced by the University of Girona. The purpose of this tool is to make it easier for students studying quality management courses within engineering schools to understand what the "quality culture" is and how to implement the ISO 9001:2000 standard in a very…

  7. Firm characteristics, total quality management, and financial performance

    Microsoft Academic Search

    Kevin B Hendricks; Vinod R Singhal

    2001-01-01

    This paper uses a sample of quality award winners to empirically test hypotheses that relate changes in operating income associated with effective implementation of total quality management (TQM) to various firm characteristics. The characteristics examined are firm size, the degree of capital intensity, the degree of diversification, the timing of TQM implementation, and the maturity of the program. We find

  8. Firm characteristics, total quality management, and financial performance

    Microsoft Academic Search

    Kevin B. Hendricks; Vinod R. Singhal

    2000-01-01

    This paper uses a sample of quality award winners to empirically test hypotheses that relate changes in operating income associated with effective implementation of total quality management (TQM) to various firm characteristics. The characteristics examined are firm size, the degree of capital intensity, the degree of diversification, the timing of TQM implementation, and the maturity of the program. We find

  9. A quality performance management system for industrial construction engineering projects

    Microsoft Academic Search

    T. Hillman Willis; William D. Willis

    1996-01-01

    Engineering consulting firms involved in the design and construction of large-scale industrial plants attempt to find flaws as early as possible in the design process to avoid more costly deviation corrections later on, particularly during and after construction. Deviation corrections can be reduced by pursuing more diligent quality prevention and appraisal efforts. Quality performance management system (QPMS) is a cost

  10. ,,Quality assurance at the University of Oldenburg" Project management

    E-print Network

    Damm, Werner

    of decision- making processes throughout the entire University · Definition of strategy-relevant indicators (Vice president for Graduate Education and Quality Management) Subproject: Dr. Nicola Albrecht #12 and finance", "research", "instruction" and "further education" Structural anchor of the Quality System · Vice

  11. Project management with time, cost, and quality considerations

    Microsoft Academic Search

    A. J. G. Babu; Nalina Suresh

    1996-01-01

    In the project management literature, quantitative models were developed for project crashing to determine the appropriate activities for crashing at minimal cost. In this paper, we suggest that the project quality may be affected by project crashing and develop linear programming models to study the tradeoffs among time, cost, and quality. Each of the three models developed optimizes one of

  12. Management of quality of service enabled VPNs

    Microsoft Academic Search

    Torsten Braun; Manuel Guenter; Ibrahim Khalil

    2001-01-01

    New emerging IP services based on differentiated services and the IP security architecture offer the level of communication support that corporate Internet applications need nowadays. However, these services add an additional degree of complexity to IP networks which will require sophisticated management support. The management of enhanced IP services for their customers is thus an emerging important task for Internet

  13. Main Principles of the Perspective System of SNF Management in Russia - 13333

    SciTech Connect

    Baryshnikov, Mikhail [Project Office for SNF Management, Russian State Atomic Energy Corporation 'ROSATOM', Bolshaya Ordynka str., 24, Moscow, 119017 (Russian Federation)] [Project Office for SNF Management, Russian State Atomic Energy Corporation 'ROSATOM', Bolshaya Ordynka str., 24, Moscow, 119017 (Russian Federation)

    2013-07-01

    For the last several years the System of the Spent Nuclear Fuel management in Russia was seriously changed. The paper describes the main principles of the changes and the bases of the Perspective System of SNF Management in Russia. Among such the bases there are the theses with the interesting names like 'total knowledge', 'pollutant pays' and 'pay and forget'. There is also a brief description of the modern Russian SNF Management Infrastructure. And an outline of the whole System. The System which is - in case of Russia - is quite necessary to adjust SNF accumulation and to utilize the nuclear heritage. (authors)

  14. Better management of multimorbidity: a critical look at the 'Ariadne principles'.

    PubMed

    Bower, Peter

    2014-01-01

    Primary care clinicians and researchers are growing increasingly aware of the prevalence of multimorbidity among long-term conditions, and the impact on patient experience, health, and utilisation of care. The correspondence paper by Muth et al. entitled 'The Ariadne principles: how to handle multimorbidity in primary care consultations' outlines new thinking on a better way to manage the challenges of decision-making in multimorbidity. The paper highlights the importance of shared treatment goals as a fundamental basis for more effective management. Although a welcome contribution to the literature, the principles raise a number of challenges: the complexities of achieving effective patient-centred assessment and goal-setting; how best to encourage implementation of new practices; and the current state of the evidence around multimorbidity and its management.Please see related article: http://www.biomedcentral.com/1741-7015/12/223. PMID:25484120

  15. HR Manager Leadership in Quality Improvement in a College Environment

    ERIC Educational Resources Information Center

    Sharabi, Moshe

    2010-01-01

    Purpose: The purpose of this paper is to present the influence of the human resource (HR) manager on the quality of service in an academic college, and the human resource management (HRM) outcomes of the process. Design/methodology/approach: The paper relates to a customer satisfaction survey. More than 120 questionnaires were completed by the…

  16. Quality management: the way to improve Latin American public libraries?

    Microsoft Academic Search

    Waldomiro C. S. Vergueiro

    1996-01-01

    Focuses on public libraries in Latin America as one important means of information provision at the end of the twentieth century, discussing how they can improve their effectiveness. Defends the view that Latin American countries can use quality management to improve the services they provide through their public libraries. Suggests that, to receive the most benefit from this management theory,

  17. Total Quality Management (TQM): Training Module on "Focus on Processes."

    ERIC Educational Resources Information Center

    Leigh, David

    This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of the definition of processes, a section on process flow diagrams, and a section on process management as well as a description of process variation. Examples are used throughout the module to make processes…

  18. Managing water quality with aquatic macrophytes

    Microsoft Academic Search

    Jatin Srivastava; Amit Gupta; Harish Chandra

    2008-01-01

    The principal sources of water for human use are lakes, rivers, soil moisture and relatively shallow groundwater basins. Water\\u000a quality in lakes and reservoirs is subjected to the natural degradation, processes of eutrophication and the impacts of human\\u000a activities. Water quality problems can often be as severe as those of water availability but less attention has been paid\\u000a to them,

  19. Legacy Management CERCLA Sites. Quality Assurance Project Plan

    SciTech Connect

    None

    2007-05-03

    S.M. Stoller Corporation is the contractor for the Technical Assistance Contract (TAC) for the U.S. Department of Energy (DOE) Office of Legacy Management (LM) operations. Stoller employs a management system that applies to all programs, projects, and business management systems funded through DOE-LM task orders. The management system incorporates the philosophy, policies, and requirements of health and safety, environmental compliance, and quality assurance (QA) in all aspects of project planning and implementation. Health and safety requirements are documented in the Health and Safety Manual (STO 2), the Radiological Control Manual (STO 3), the Integrated Safety Management System Description (STO 10), and the Drilling Health and Safety Requirements (STO 14). Environmental compliance policy and requirements are documented in the Environmental Management Program Implementation Manual (STO 11). The QA Program is documented in the Quality Assurance Manual (STO 1). The QA Manual (STO 1) implements the specific requirements and philosophy of DOE Order 414.1C, Quality Assurance. This manual also includes the requirements of other standards that are regularly imposed by customers, regulators, or other DOE orders. Title 10 Code of Federal Regulations Part 830, “Quality Assurance Requirements,” ANSI/ASQC E4-2004, “Quality Systems for Environmental Data and Technology Programs – Requirements with Guidance for Use,” and ISO 14001-2004, “Environmental Management Systems,” have been included. These standards are similar in content. The intent of the QA Manual (STO 1) is to provide a QA management system that incorporates the requirements and philosophy of DOE and other customers within the QA Manual. Criterion 1, “Quality Assurance Program,” identifies the fundamental requirements for establishing and implementing the QA management system; QA Instruction (QAI) 1.1, “QA Program Implementation,” identifies the TAC organizations that have responsibility for implementing the QA program requirements; and Appendix C of the QA Manual provides comparison tables that identify where the requirements of other standards are addressed in the QA Manual.

  20. Manager personality, manager service quality orientation, and service climate: test of a model.

    PubMed

    Salvaggio, Amy Nicole; Schneider, Benjamin; Nishii, Lisa H; Mayer, David M; Ramesh, Anuradha; Lyon, Julie S

    2007-11-01

    This article conceptually and empirically explores the relationships among manager personality, manager service quality orientation, and climate for customer service. Data were collected from 1,486 employees and 145 managers in grocery store departments (N = 145) to test the authors' theoretical model. Largely consistent with hypotheses, results revealed that core self-evaluations were positively related to managers' service quality orientation, even after dimensions of the Big Five model of personality were controlled, and that service quality orientation fully mediated the relationship between personality and global service climate. Implications for personality and organizational climate research are discussed. PMID:18020810

  1. Management Forecast Quality and Capital Investment Decisions

    E-print Network

    Goodman, Theodore H.

    Corporate investment decisions require managers to forecast expected future cash flows from potential investments. Although these forecasts are a critical component of successful investing, they are not directly observable ...

  2. Managing service quality: The managers' orientations and their consequences – case study evidence of current practice

    Microsoft Academic Search

    Ebrahim Soltani; Ying-Ying Liao; Abhilasha Singh; Wei-Yuan Wang

    2010-01-01

    Much of the existing research into the effectiveness of managing quality in both manufacturing and service organisations has tended to attribute the failure of quality-related programmes to factors such as limited resources, work overload, inadequate training or a lack of customer orientation. However, this study argues that explaining failure of service quality1 operations in terms of the aforementioned factors is

  3. The principles of quality-associated costing: derivation from clinical transfusion practice.

    PubMed

    Trenchard, P M; Dixon, R

    1997-01-01

    As clinical transfusion practice works towards achieving cost-effectiveness, prescribers of blood and its derivatives must be certain that the prices of such products are based on real manufacturing costs and not market forces. Using clinical cost-benefit analysis as the context for the costing and pricing of blood products, this article identifies the following two principles: (1) the product price must equal the product cost (the "price = cost" rule) and (2) the product cost must equal the real cost of product manufacture. In addition, the article describes a new method of blood product costing, quality-associated costing (QAC), that will enable valid cost-benefit analysis of blood products. PMID:10169784

  4. Five principles for the practice of knowledge exchange in environmental management.

    PubMed

    Reed, M S; Stringer, L C; Fazey, I; Evely, A C; Kruijsen, J H J

    2014-12-15

    This paper outlines five principles for effective practice of knowledge exchange, which when applied, have the potential to significantly enhance the impact of environmental management research, policy and practice. The paper is based on an empirical analysis of interviews with 32 researchers and stakeholders across 13 environmental management research projects, each of which included elements of knowledge co-creation and sharing in their design. The projects focused on a range of upland and catchment management issues across the UK, and included Research Council, Government and NGO funded projects. Preliminary findings were discussed with knowledge exchange professionals and academic experts to ensure the emerging principles were as broadly applicable as possible across multiple disciplines. The principles suggest that: knowledge exchange needs to be designed into research; the needs of likely research users and other stakeholders should be systematically represented in the research where possible; and long-term relationships must be built on trust and two-way dialogue between researchers and stakeholders in order to ensure effective co-generation of new knowledge. We found that the delivery of tangible benefits early on in the research process helps to ensure continued motivation and engagement of likely research users. Knowledge exchange is a flexible process that must be monitored, reflected on and continuously refined, and where possible, steps should be taken to ensure a legacy of ongoing knowledge exchange beyond initial research funding. The principles have been used to inform the design of knowledge exchange and stakeholder engagement guidelines for two international research programmes. They are able to assist researchers, decision-makers and other stakeholders working in contrasting environmental management settings to work together to co-produce new knowledge, and more effectively share and apply existing knowledge to manage environmental change. PMID:25194520

  5. Quality Management and Qualification Needs 1: Quality and Personnel Concepts of SMEs in Europe.

    ERIC Educational Resources Information Center

    Koper, Johannes; Zaremba, Hans Jurgen

    This book examines how quality management is implemented in small and medium-sized enterprises (SMEs) in Germany, Finland, Greece, Ireland, Portugal, Sweden, and the United Kingdom. It presents the survey results as two sector studies. Competitive and specialization tendencies of the sectors and company concepts of "quality" and "personnel" are…

  6. Quality management in service firms: sustaining structures of total quality service

    Microsoft Academic Search

    Atul Gupta; Jason C. McDaniel; S. Kanthi Herath

    2005-01-01

    Purpose – Proposes developing a conceptual model that can be used in understanding the relationships between sustaining structures that support the total quality service (TQS) philosophy and customer satisfaction. Design\\/methodology\\/approach – Integrating the SERVQUAL instrument and other work in the service quality literature, especially the Deming management model, this paper develops a model for understanding the interactions between customer satisfaction

  7. CROP MANAGEMENT IMPACTS ON CLAYPAN SOIL QUALITY

    Technology Transfer Automated Retrieval System (TEKTRAN)

    A high clay-content argillic horizon occurring 10 to 100 cm below the surface restricts soil water movement and reduces nutrient efficiency of claypan soils, which affect soil quality related to production and environmental buffering. The objective of this study was to determine the impacts of long-...

  8. Managing Indoor Air Quality in Schools.

    ERIC Educational Resources Information Center

    Woolums, Jennifer

    This publication examines the causes and effects of poor indoor air quality and provides information for reducing exposure to indoor contaminants in schools. It discusses the various indoor pollutants found in schools, including dust, chemical agents, gases, and volatile organic compounds; where they are found in schools; and their health effects…

  9. Hoshin Kanri: a technique for strategic quality management.

    PubMed

    Tennant, C; Roberts, P A

    2000-01-01

    This paper describes a technique for Strategic Quality Management (SQM), known as Hoshin Kanri, which has been operated as a management system in many Japanese companies since the 1960s. It represents a core aspect of Japanese companies' management systems, and is stated as: the means by which the overall control system and Total Quality Management (TQM) are deployed. Hoshin Kanri is not particularly unique in its concept of establishing and tracking individual goals and objectives, but the manner in which the objectives and the means to achieve them are developed and deployed is. The problem with applying the concept of Strategic Quality Management (SQM) using Hoshin Kanri, is that it can tend to challenge the traditional authoritarian strategic planning models, which have become the paradigms of modern business. Yet Hoshin Kanri provides an appropriate tool for declaration of the strategic vision for the business while integrating goals and targets in a single holistic model. There have been various adaptations of Hoshin Kanri to align the technique to Western thinking and management approaches, yet outside Japan its significance has gone largely unreported. It is proposed that Hoshin Kanri is an effective methodology for SQM, which has a number of benefits over the more conventional planning techniques. The benefits of Hoshin Kanri as a tool for Strategic Quality Management (SQM) compared to conventional planning systems include: integration of strategic objectives with tactical daily management, the application of the plan-do-check-act cycle to business process management, parallel planning and execution methodology, company wide approach, improvements in communication, increased consensus and buy-in to goal setting, and cross-functional-management integration. PMID:11797824

  10. Roy's safety-first portfolio principle in financial risk management of disastrous events.

    PubMed

    Chiu, Mei Choi; Wong, Hoi Ying; Li, Duan

    2012-11-01

    Roy pioneers the concept and practice of risk management of disastrous events via his safety-first principle for portfolio selection. More specifically, his safety-first principle advocates an optimal portfolio strategy generated from minimizing the disaster probability, while subject to the budget constraint and the mean constraint that the expected final wealth is not less than a preselected disaster level. This article studies the dynamic safety-first principle in continuous time and its application in asset and liability management. We reveal that the distortion resulting from dropping the mean constraint, as a common practice to approximate the original Roy's setting, either leads to a trivial case or changes the problem nature completely to a target-reaching problem, which produces a highly leveraged trading strategy. Recognizing the ill-posed nature of the corresponding Lagrangian method when retaining the mean constraint, we invoke a wisdom observed from a limited funding-level regulation of pension funds and modify the original safety-first formulation accordingly by imposing an upper bound on the funding level. This model revision enables us to solve completely the safety-first asset-liability problem by a martingale approach and to derive an optimal policy that follows faithfully the spirit of the safety-first principle and demonstrates a prominent nature of fighting for the best and preventing disaster from happening. PMID:22324563

  11. Knowledge Management Platform in Advanced Product Quality Planning

    NASA Astrophysics Data System (ADS)

    Chiliban, Bogdan; Baral, Lal Mohan; Kifor, Claudiu

    2014-12-01

    Knowledge is an essential part of organizational competitiveness. This vital resource must be managed correctly within organizations in order to achieve desired performance levels within all undertakings. The process of managing knowledge is a very difficult one due to the illusive nature of the resource itself. Knowledge is stored within every aspect of an organization starting from people and ending with documents and processes. The Knowledge Management Platform is designed as a facilitator for managers and employees in all endeavours knowledge related within the Advanced Product Quality Planning Procedure

  12. URBAN RUNOFF QUALITY MANAGEMENT (BOOK REVIEW)

    EPA Science Inventory

    This manual of practice is geared toward a technical audience but the first four chapters can be understood by anyone interested in stormwater issues and the use of best management practices (BMPs) to mitigate urban stormwater effects. These chapters outline the stormwater probl...

  13. Managing Decline and Staffing Standards for Quality.

    ERIC Educational Resources Information Center

    Costanzo, Matthew W.

    School boards, administrators, and representatives of the community should develop long-range plans that not only consider the present state of schools but attempt to project 10 years hence. Demographic changes in communities indicate that managing decline will require a willingness to pare expenditures and an attempt to win back citizens'…

  14. Irrigation management for groundwater quality protection

    Microsoft Academic Search

    Herman Bouwer; Allen R. Dedrick; Dan B. Jaynes

    1990-01-01

    Deep percolation flow below agricultural and can transport nitrate and pesticide residues to underlying groundwater. Irrigated agriculture in dry climates can also contaminate groundwater with salt from irrigation water and with trace elements such as selenium leached from the vadose zone. Groundwater contamination by agricultural chemicals can be minimized by using best management practices (BMPs) for crop production (including low-input

  15. Putting the Q into Quality Project Management

    ERIC Educational Resources Information Center

    Lockitt, Bill

    2007-01-01

    Project management covers a wide range of skills and is one of the best forms of staff development available for the development of skills by doing. This publication is for the use of staff involved in e-learning development projects. An introduction and overview includes discussion of e-learning projects in general and why they are undertaken;…

  16. Strategic quality management, Malcolm Baldrige and European quality awards and ISO 9000 certification : Core concepts and comparative analysis

    Microsoft Academic Search

    V. M. Rao Tummala; C. L. Tang

    1996-01-01

    Describes the important contributions of quality gurus like Deming, Juran, Crosby, Feigenbaum, Ishikawa and Garvin which led to the evolutionary development of Strategic Quality Management (SQM). In addition, the core concepts of SQM, namely, customer focus, leadership, strategic quality planning, design quality, speed and prevention, people participation and partnership, fact-based management and continuous improvement are identified and are compared with

  17. Data management and quality assurance in a population study

    NASA Astrophysics Data System (ADS)

    Wawrzyniak, Zbigniew M.; Paczesny, Daniel

    In this paper we present a model for effective methods of data collection with intensive data quality control and data security and design and deployment of management ICT system to ensure high quality-data in large scale population study. The designed and tested system fulfill all the requirements of entire IT and data management structure is designed with central server and web-based peripheral applications and tailored software managing data during entry/transmission/storage/coding under control of the QA and security procedures. The system was carried out during PONS project and the information from this model data management structure may improve the design of reliable databases' management for large-scale epidemiological studies. The project model itself by tailored hardware/software application shows positive impact of QA on the quality of outcomes in outcome analysis results, effective data management with shorter time, efficiency, ensuring the quality of epidemiological data and indicators of health with elimination of common errors of research questionnaire and medical measurements.

  18. SDSS data management and photometric quality assessment

    Microsoft Academic Search

    Z. Ivezic; R. H. Lupton; D. Schlegel; B. Boroski; J. Adelman-McCarthy; B. Yanny; S. Kent; C. Stoughton; D. Finkbeiner; N. Padmanabhan; C. M. Rockosi; J. E. Gunn; G. R. Knapp; G. T. Richards; D. Eisenstein; T. Nicinski; S. J. Kleinman; J. Krzesinski; P. R. Newman; S. Snedden; A. R. Thakar; A. Szalay; J. A. Smith; D. Tucker; B. C. Lee

    2004-01-01

    We summarize the Sloan Digital Sky Survey data acquisition and processing steps, and describe runQA, a pipeline designed for automated data quality assessment. In particular, we show how the position of the stellar locus in color-color diagrams can be used to estimate the accuracy of photometric zeropoint calibration to better than 0.01 mag in 0.03 deg2 patches. Using this method,

  19. 75 FR 66125 - Federal Land Managers' Air Quality Related Values Work Group (FLAG)

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-10-27

    ...INTERIOR National Park Service Federal Land Managers' Air Quality Related Values Work Group...Comments document. The Federal Land Managers' Air Quality Related Values Work Group...objective approach for the Federal Land Managers (FLMs), i.e., National Park...

  20. Ecosystem-based management in the Wadden Sea: Principles for the governance of knowledge

    NASA Astrophysics Data System (ADS)

    Giebels, Diana; van Buuren, Arwin; Edelenbos, Jurian

    2013-09-01

    The governance of the Wadden Sea has to contend with a complex interplay of social and ecological systems. Social systems tend to be characterized by pluralism of - often conflicting - norms and values, and ecological systems are characterized by high complexity and natural and human-induced variability, leading to unpredictable and nonlinear behavior. This highly volatile situation challenges traditional forms of management as well as traditional ways of organizing knowledge for decision-making processes. Ecosystem-based management approaches have been developed to find more effective, holistic, and evidence-based strategies to deal with the challenges of complex socio-ecological systems. They also require another way of dealing with (scientific) knowledge, the way it is produced and applied. In this paper, from the perspective of ecosystem-based management, we define the specific principles that apply to the way knowledge is mobilized and applied within decision-making processes. We illuminate these principles by examining three empirical cases of ecosystem-based management within, or related to, the Wadden Sea area. Finally, we reflect upon our findings and elaborate on the extent to which our theoretical framework is capable of describing and assessing the interaction between knowledge and decision making within ecosystem-based management approaches.

  1. Strategy Guideline: Quality Management in Existing Homes; Cantilever Floor Example

    SciTech Connect

    Taggart, J.; Sikora, J.; Wiehagen, J.; Wood, A.

    2011-12-01

    This guideline is designed to highlight the QA process that can be applied to any residential building retrofit activity. The cantilevered floor retrofit detailed in this guideline is included only to provide an actual retrofit example to better illustrate the QA activities being presented. The goal of existing home high performing remodeling quality management systems (HPR-QMS) is to establish practices and processes that can be used throughout any remodeling project. The research presented in this document provides a comparison of a selected retrofit activity as typically done versus that same retrofit activity approached from an integrated high performance remodeling and quality management perspective. It highlights some key quality management tools and approaches that can be adopted incrementally by a high performance remodeler for this or any high performance retrofit. This example is intended as a template and establishes a methodology that can be used to develop a portfolio of high performance remodeling strategies.

  2. The eighth NASA total quality management accomplishments report, 1990

    NASA Technical Reports Server (NTRS)

    1990-01-01

    The eighth annual accomplishments report provides numerous examples of quality strategies that have proven effective and efficient in a time when cost reduction is critical. NASA's continuous improvement efforts can provide insight for others to succeed in their own endeavors. The report covers: top management leadership and support, strategic planning, focus on the customer, employee training and recognition, employee empowerment and teamwork, measurement and analysis, and quality assurance.

  3. New indicator approaches for effective urban air quality management

    Microsoft Academic Search

    Peter J. Peterson; W. Peter Williams

    1999-01-01

    Measurements of urban air quality at monitoring stations in developed countries have frequently involved the criteria gaseous\\u000a pollutants, particulates, hazardous air pollutants, perceived air quality and relevant meteorological conditions. Large numbers\\u000a of indicators have therefore been established to quantify emissions, concentrations and environmental and human health impacts\\u000a of each of these groups of substances. To simplify the data for management,

  4. Air quality/energy management review of production facilities

    SciTech Connect

    Rosenthal, J.W.

    1995-06-01

    This is the only presentation that integrates energy management and air quality. You will learn how to reduce energy operating costs while minimizing air pollution. This presentation is condensed from a full day course focusing on hands-on techniques for conducting an air quality/energy management review of your operation or plant. The stringent (Non-attainment for PM{sub 10}, Ozone and CO) South Coast Air Quality Management District (SCAQMD) of Southern California rules and regulations are applied to the die casting (metals) industry as well as other production processes. Examples and a case study of real energy intensive production facilities will be used. Developing options for air quality improvement with energy cost control are the key goals of the presentation. Also, the review techniques can be used to determine the {open_quotes}maximum potential to emit{close_quotes} as required for the new Federal EPA, Title V requirements. The outline of the one day course is provided to give the overall scope covered during performing an Air Quality/Energy Management Review of a Production Facility.

  5. An analysis of total quality management in Aeronautical Systems Division

    NASA Astrophysics Data System (ADS)

    Caudle, Mark D.

    1991-09-01

    This study investigated the major schools of thought on various aspects of quality management and quality improvement. Areas covered included definitions of waste and quality, views on the cost of quality, tools and techniques used for quality improvement, and management philosophies and frameworks for continuous improvement. In addition, this study analyzed the structure and training content of the current Total Quality Management program at Aeronautical Systems Division (ASD). Pre- and post-test surveys on employee attitudes toward organizational effectiveness were analyzed from the Advanced Cruise Missile System Program Office (SPO), the F-15 SPO, and the ASD Deputy Chief of Staff for Human Resources (ASD/DP). Data was supplemented with semi-structured, personal interviews with ASD personnel involved in TQM. Survey analysis showed that the ACM SPO significantly improved, ASD/DP significantly digressed, and the F-15 SPO remained basically consistent. This led to the conclusion that ASD allows too much flexibility in the implementation of TQM in the three-letter organizations.

  6. Integrating Total Quality Management (TQM) and hazardous waste management

    Microsoft Academic Search

    Kirk

    1993-01-01

    The Resource Conservation and Recovery Act (RCRA) of 1976 and its subsequent amendments have had a dramatic impact on hazardous waste management for business and industry. The complexity of this law and the penalties for noncompliance have made it one of the most challenging regulatory programs undertaken by the Environmental Protection Agency (EPA). The fundamentals of RCRA include ``cradle to

  7. Total Quality Management in Space Shuttle Main Engine manufacturing

    NASA Technical Reports Server (NTRS)

    Ding, J.

    1992-01-01

    The Total Quality Management (TQM) philosophy developed in the Marshall Space Flight Center (MSFC) is briefly reviewed and the ongoing TQM implementation effort which is being pursued through the continuous improvement (CI) process is discussed. TQM is based on organizational excellence which integrates the new supportive culture with the technical tools necessary to identify, assess, and correct manufacturing processes. Particular attention is given to the prime contractor's change to the organizational excellence management philosophy in SSME manufacturing facilities.

  8. Cost and quality under managed care: irreconcilable differences?

    PubMed

    Litvak, E; Long, M C

    2000-03-01

    Managed care companies contend there is still waste in the healthcare system that should be eliminated. Healthcare providers argue that further cuts will reduce quality. Which side is right? In order to answer this question it is necessary to determine the threshold implicit in the corollary question: How far can we go in reducing healthcare expense without diminishing quality? A new variability based methodology is proposed that has the potential to determine the threshold at which cost reduction will negatively impact quality. Illustrations of its specific application are provided. PMID:10977431

  9. SDSS Data Management and Photometric Quality Assessment

    E-print Network

    Z. Ivezic; R. H. Lupton; D. Schlegel; B. Boroski; J. Adelman-McCarthy; B. Yanny; S. Kent; C. Stoughton; D. Finkbeiner; N. Padmanabhan; C. M. Rockosi; J. E. Gunn; G. R. Knapp; M. A. Strauss; G. T. Richards; D. Eisenstein; T. Nicinski; S. J. Kleinman; J. Krzesinski; P. R. Newman; S. Snedden; A. R. Thakar; A. Szalay; J. A. Munn; J. A. Smith; D. Tucker; B. C. Lee

    2004-10-07

    We summarize the Sloan Digital Sky Survey data acquisition and processing steps, and describe runQA, a pipeline designed for automated data quality assessment. In particular, we show how the position of the stellar locus in color-color diagrams can be used to estimate the accuracy of photometric zeropoint calibration to better than 0.01 mag in 0.03 deg2 patches. Using this method, we estimate that typical photometric zeropoint calibration errors for SDSS imaging data are not larger than ~0.01 mag in the g, r, and i bands, 0.02 mag in the z band, and 0.03 mag in the u band (root-mean-scatter for zeropoint offsets).

  10. A game plan: Gamification design principles in mHealth applications for chronic disease management.

    PubMed

    Miller, Aaron S; Cafazzo, Joseph A; Seto, Emily

    2014-07-01

    Effective chronic disease management is essential to improve positive health outcomes, and incentive strategies are useful in promoting self-care with longevity. Gamification, applied with mHealth (mobile health) applications, has the potential to better facilitate patient self-management. This review article addresses a knowledge gap around the effective use of gamification design principles, or mechanics, in developing mHealth applications. Badges, leaderboards, points and levels, challenges and quests, social engagement loops, and onboarding are mechanics that comprise gamification. These mechanics are defined and explained from a design and development perspective. Health and fitness applications with gamification mechanics include: bant which uses points, levels, and social engagement, mySugr which uses challenges and quests, RunKeeper which uses leaderboards as well as social engagement loops and onboarding, Fitocracy which uses badges, and Mango Health, which uses points and levels. Specific design considerations are explored, an example of the efficacy of a gamified mHealth implementation in facilitating improved self-management is provided, limitations to this work are discussed, a link between the principles of gaming and gamification in health and wellness technologies is provided, and suggestions for future work are made. We conclude that gamification could be leveraged in developing applications with the potential to better facilitate self-management in persons with chronic conditions. PMID:24986104

  11. Principles and processes for effecting change in environmental management in New Zealand.

    PubMed

    Valentine, Ian; Hurley, Evelyn; Reid, Janet; Allen, Will

    2007-02-01

    In New Zealand environmental management is essentially the responsibility of land managers. Management decisions affect both production/productivity and the environment. However, responsibility for ensuring positive environmental outcomes falls on both local (Regional) and Central Government, and both they and international agencies such as the OECD would wish to monitor and report on changes. In terms of policy, strong links have been established via Central and Regional Government to land managers. Consumers in the market place are also, increasingly, requiring responsibility for positive environmental outcomes of those who purchase and process primary products. Strong links for responsibility have been established between our international markets and processing businesses and there is a noticeable strengthening of the links from the processors to the land manager/producer. In New Zealand a range of initiatives has been developed and implemented over recent times, whereby land managers are taking increasing responsibility for accounting for the environmental outcomes of their production activities. The range covers the spectrum from voluntary to compulsory (e.g., in order to meet market requirements) and from those initiated by customers to processor and/or producer initiatives. This paper follows the evolution of the principles that drove the predominant activities of the period and the processes that initiated the changes in environmental management. As the focus of agriculturalists changed from pioneering in a new world, to establishing a production base, to economic reality, and finally to environmental responsibility, the processes of extension adapted to meet the new challenge. PMID:17095139

  12. On the applicability of the principle of the quantity-to-quality transition to chemical evolution that led to life

    NASA Astrophysics Data System (ADS)

    Kolb, Vera M.

    2005-10-01

    We review and re-examine the arguments for the proposal that life emerged by a quantity-to-quality transition of abiotic matter. This idea was originally proposed by the dialectical materialists, who are the proponents of the materialistic approach to Hegel's laws of dialectics. We find that one of the universal features of the quantity-to-quality transitions is the change in the organization of the system, which brings about novelty. We suggest that the principle of the quantity-to-quality transition may be a part of the algorithm of life, which is not Earth-centric.

  13. Handbook for aquaculture water quality

    Technology Transfer Automated Retrieval System (TEKTRAN)

    Efficient aquaculture production depends upon maintaining acceptable water quality conditions in culture units. This handbook discusses background information from chemistry, physics, biology, and engineering necessary for understanding the principles of water quality management in aquaculture. It a...

  14. TQM: A bibliography with abstracts. [total quality management

    NASA Technical Reports Server (NTRS)

    Gottlich, Gretchen L. (editor)

    1992-01-01

    This document is designed to function as a special resource for NASA Langley scientists, engineers, and managers during the introduction and development of total quality management (TQM) practices at the Center. It lists approximately 300 bibliographic citations for articles and reports dealing with various aspects of TQM. Abstracts are also available for the majority of the citations. Citations are organized by broad subject areas, including case studies, customer service, senior management, leadership, communication tools, TQM basics, applications, and implementation. An introduction and indexes provide additional information on arrangement and availability of these materials.

  15. Transforming an EPA QA/R-2 quality management plan into an ISO 9002 quality management system.

    PubMed

    Kell, R A; Hedin, C M; Kassakhian, G H; Reynolds, E S

    2001-01-01

    The Environmental Protection Agency's (EPA) Office of Emergency and Remedial Response (OERR) requires environmental data of known quality to support Superfund hazardous waste site projects. The Quality Assurance Technical Support (QATS) Program is operated by Shaw Environmental and Infrastructure, Inc. to provide EPA's Analytical Operations Center (AOC) with performance evaluation samples, reference materials, on-site laboratory auditing capabilities, data audits (including electronic media data audits), methods development, and other support services. The new QATS contract awarded in November 2000 required that the QATS Program become ISO 9000 certified. In a first for an EPA contractor, the QATS staff and management successfully transformed EPA's QA/R-2 type Quality Management Plan into a Quality Management System (QMS) that complies with the requirements of the internationally recognized ISO 9002 standard and achieved certification in the United States, Canada, and throughout Europe. The presentation describes how quality system elements of ISO 9002 were implemented on an already existing quality system. The psychological and organizational challenges of the culture change in QATS' day-to-day operations will be discussed for the benefit of other ISO 9000 aspirants. PMID:12553083

  16. Imbedding HACCP principles in dairy herd health and production management: case report on calf rearing

    PubMed Central

    2008-01-01

    Driven by consumer demands, European legislation has suggested the use of HACCP (Hazard Analysis Critical Control Point) as the quality risk management programme for the whole dairy chain. Until now, an exception has been made for primary producers, but as regulations evolve, on-farm HACCP-like programmes should be ready to assure food safety as well as animal health and animal welfare. In our field experiment, the HACCP-concept was used to combine both optimal farm management and formalisation of quality assurance in an on-farm situation in the Netherlands. The process of young stock rearing was chosen, since its importance for the future of the farm is often underestimated. Hazards and their associated risk factors can be controlled within the farm-specific standards and tolerances, as targets can be controlled by corrective measures and by implementation of farm-specific worksheets. The veterinarian is pivotal for the facility-based HACCP team, since he/she has knowledge about on-farm risk assessment and relations between clinical pathology, feed and farm management. The HACCP concept in combination with veterinary herd health and production management programmes offers a promising approach to optimise on-farm production processes (i.e., young stock rearing) in addition to a structural approach for quality risk management on dairy farms. PMID:21851722

  17. Quality Management in Higher Education: Towards a Better Understanding of an Emerging Field

    ERIC Educational Resources Information Center

    Pratasavitskaya, Halina; Stensaker, Bjorn

    2010-01-01

    The article analyses how quality management is understood in higher education research. By reviewing a number of academic contributions addressing quality management issues in "Quality in Higher Education" from 1995-2008, the article identifies central concepts associated with quality management, discusses whether there are commonalities to be…

  18. Responsibility of University and College Staff for Higher Education Quality Management

    ERIC Educational Resources Information Center

    Valiuskeviciute, Audrone; Ziogeviciute, Areta

    2006-01-01

    The article analyses the issue of indefiniteness of higher education quality management as a specific area of quality management. It analyses the participation of staff in the development of quality culture. It investigates the perceptions of university and college staff of their responsibilities to participate in quality management. On the basis…

  19. Total Quality Management and Cooperative Learning: An Attempt at Synergy.

    ERIC Educational Resources Information Center

    Presutti, William D., Jr.; And Others

    1995-01-01

    In two undergraduate business courses, students in instructor-assigned multidisciplinary teams analyzed organizational processes. The project emphasized cooperative learning, the interdisciplinary nature of work, and teamwork, with a total quality management foundation. Common rewards and resource dependence fostered positive interdependence. (SK)

  20. Shaping Performance: Do International Accreditations and Quality Management Really Help?

    ERIC Educational Resources Information Center

    Nigsch, Stefano; Schenker-Wicki, Andrea

    2013-01-01

    In recent years, international accreditations have become an important form of quality management for business schools all over the world. However, given their high costs and the risk of increasing bureaucratisation and control, accreditations remain highly disputed in academia. This paper uses quantitative data to assess whether accreditations…

  1. Total Quality Management: Empirical, Conceptual, and Practical Issues.

    ERIC Educational Resources Information Center

    Hackman, J. Richard; Wageman, Ruth

    1995-01-01

    Total quality management (TQM) has become a U.S. social movement. This commentary analyzes the writings of W. Edwards Deming, Joseph Juran, and Kaoru Ishikawa to assess TQM's coherence, distinctiveness, and likely perseverance. Rhetoric is winning over substance, unrelated interventions are being herded under the TQM banner, and research is not…

  2. TQ What?: Applying Total Quality Management to Child Care.

    ERIC Educational Resources Information Center

    Hewes, Dorothy

    1994-01-01

    Discusses the concept of Total Quality Management (TQM), developed by W. Edward Deming and Joseph Juran in 1940s, and its applications for child care centers. Discusses how TQM focuses on customer satisfaction, measuring performance, benchmarking, employee empowerment, and continuous training. Includes a list of suggested readings on TQM. (MDM)

  3. Total Quality Management Continuous Improvement: Is the Philosophy a Reality?

    ERIC Educational Resources Information Center

    Walsh, Aidan; Hughes, Helen; Maddox, Daniel P.

    2002-01-01

    Responses from 72 Irish companies identified 51 using total quality management (TQM); second-survey responses from 28 of the latter showed that 57% of TQM initiatives were successful or very successful; most have a good understanding of comprehensive TQM and value long-term over short-term results. Benefits were experienced throughout…

  4. Improving Mathematics and Science Performance through Total Quality Management.

    ERIC Educational Resources Information Center

    Thomas, Constance D.

    1998-01-01

    Explores the history and literature on Total Quality Management (TQM) in an educational setting, and examines results of a university study of its own TQM program. The study found both faculty and administrators dissatisfied with their TQM effort; although most felt that TQM could have positive effects, the perception was that little was being…

  5. Program Academic Quality Plan Department of Construction Management

    E-print Network

    Moore, Paul A.

    : To prepare students to "hit the ground running" in the construction industry. B. Strategic Planning Goals association for the construction industry. To accomplish this there is a certification process requiringProgram Academic Quality Plan Department of Construction Management Bowling Green State University

  6. Quality Control in the Administration of Sport Management Internships

    ERIC Educational Resources Information Center

    Kelley, Dennie Ruth

    2004-01-01

    The quality of an intern's learning experience is the joint responsibility of the academic internship coordinator, the administrator of the sport management program, and the agency supervisor. The purpose of this article is to identify the areas of administrative concern in the three major components of an internship: the institution granting…

  7. OREGON ECOLOGICAL REGIONS AND SUBREGIONS FOR WATER QUALITY MANAGEMENT

    EPA Science Inventory

    To aid the Oregon Department of Environmental Quality (DEQ) in producing a State Clean Water Strategy and in managing water resources, scientists working with the U.S. Environmental Protection Agency (EPA) have defined an initial set of regions and subregions of the state with po...

  8. Total Quality Management Practices in Turkish Primary Schools

    ERIC Educational Resources Information Center

    Toremen, Fatih; Karakus, Mehmet; Yasan, Tezcan

    2009-01-01

    Purpose: The purpose of this paper is to determine the extent of total quality management (TQM) practices in primary schools based on teachers' perceptions, and how their perceptions are related to different variables. Design/methodology/approach: In this study, a survey based descriptive scanning model was used. This study was carried out in…

  9. Integrating Six Sigma Concepts in an MBA Quality Management Class

    ERIC Educational Resources Information Center

    Weinstein, Larry B.; Petrick, Joseph; Castellano, Joseph; Vokurka, Robert J.

    2008-01-01

    Instructors face enormous challenges in presenting effective instruction on concepts and tools of quality management. Most textbooks focus on presenting individual concepts or tools and fail to address complex issues confronted in real-world problem-solving situations. The supplementary use of cases does not help students to understand the dynamic…

  10. Total Quality Management in Higher Education: A Critical Assessment.

    ERIC Educational Resources Information Center

    Seymour, Daniel; Collett, Casey

    This study attempted a comprehensive, critical assessment of Total Quality Management (TQM) initiatives in higher education. A survey of 25 institutions (including community colleges, private four-year colleges and universities and public colleges) with experience with TQM was developed and used. The survey utilized , attitude scales designed to…

  11. Total Quality Management (TQM): Training Module on "Continuous Improvement."

    ERIC Educational Resources Information Center

    Leigh, David

    This module for a 1-semester Total Quality Management (TQM) course for high school or community college students covers the topics of benchmarking and the continuous improvement process. It includes the following components: (1) a narrative summary of the topics; (2) a discussion of benchmarking; (3) a benchmarking exercise (the "numbered ball"…

  12. Total Quality Management Handbook: Applying the Baldrige Criteria to Schools.

    ERIC Educational Resources Information Center

    Neuroth, Joann; And Others

    Most administrators agree that school improvement and change are needed. Disagreement among administrators arises over how the improvements should be made. Total Quality Management (TQM) is a powerful tool in bringing about change and should be considered as an effective alternative in improvement efforts. The TQM approach is designed to address…

  13. Strategic Issues in Quality Management: 2. Survey Analysis.

    ERIC Educational Resources Information Center

    Johanssen, Carl Gustav

    1996-01-01

    Examines how and to what extent business-oriented libraries and information centers in the Nordic countries have implemented strategic quality management (SQM), drawing from theoretical considerations in an earlier article. An operational assessment model is proposed and empirical findings from a survey of business information services are…

  14. Power quality load management for large spacecraft electrical power systems

    NASA Technical Reports Server (NTRS)

    Lollar, Louis F.

    1988-01-01

    In December, 1986, a Center Director's Discretionary Fund (CDDF) proposal was granted to study power system control techniques in large space electrical power systems. Presented are the accomplishments in the area of power system control by power quality load management. In addition, information concerning the distortion problems in a 20 kHz ac power system is presented.

  15. Management of quality, capacity, and productivity at Merck.

    PubMed

    Nathan, J; Venkataraman, R

    1999-02-01

    Merck is one of the largest manufacturers of drugs in the world. With emphasis on research and development and quality, it invents, develops, and markets a wide variety of human and animal health products. Merck-Medco is the industry leader in managed pharmaceutical care. Merck's productivity increases are largely attributed to procurement, inventory policies, capacity initiatives, and strategic alliances. PMID:10345635

  16. Resource Manual Development for Quality Management in the Radiologic Sciences.

    ERIC Educational Resources Information Center

    Collins, Dale E.

    A study determined elements to be included in developing a resource manual to assist radiologic technologists in completing quality management (QM) activities in diagnostic imaging. The study included these parts: a literature review; survey to assess effectiveness, content features, and improvement of six categories of resource materials…

  17. IPWM: AN INTERVAL PARAMETER WATER QUALITY MANAGEMENT MODEL

    Microsoft Academic Search

    G. H. HUANG

    1996-01-01

    This paper provides an interval parameter water quality management (IPWM) model and its application to a case study of water pollution control planning within an agricultural system. The model allows uncertain information, presented as interval numbers, to be effectively communicated into the optimization process and resulting solutions, such that decision alternatives can be generated through interpretation of the solutions (presented

  18. Can total quality management make small firms competitive?

    Microsoft Academic Search

    M. Dolores Moreno-Luzon

    1993-01-01

    This paper explores how total quality management (TQM) can help small firms to compete. Based on the results of research into the implementation of TQM programmes by 44 small manufacturing firms in Valencia (Spain), the paper concentrates on the effectiveness of these programmes. Two different types of effectiveness measurement are used, and conclusions drawn on the achievement and performance of

  19. Total Quality Management Practices and Their Effects on Organizational Performance

    ERIC Educational Resources Information Center

    Hung, Richard Yu-Yuan; Lien, Bella Ya-Hui

    2004-01-01

    This paper reports a study designed to examine the key concepts of Total Quality Management (TQM) implementation and their effects on organizational performance. Process Alignment and People Involvement are two key concepts for successful implementation of TQM. The purpose of this paper is to discuss how these two constructs affect organizational…

  20. A new unified approach to power quality management

    Microsoft Academic Search

    A. van Zyl; J. H. R. Enslin; W. H. Steyn; R. Spee

    1995-01-01

    A new control algorithm for a converter based device that is capable of alleviating the problems of harmonic interference and voltage regulation on radial distribution lines is introduced. It comprises a relocatable converter in series with a passive filter and is called the Power Quality Manager. Simulation results based on an existing 88 kV line are presented. Experimental results are

  1. Effect of Management Systems on Semen Quality of Muscovy Drakes

    Microsoft Academic Search

    2006-01-01

    Semen quality of muscovy drakes was studied in a randomized complete block design (RCBD) under semi-intensive management system (SI), intensive system with wallow (IW) and intensive system without wallow (IO) using 12 active drakes in plot containing 60 female Ducklings. Semen collected by manual massage method 3 times at 5 days intervals beginning from week 33 showed that semen volume,

  2. publication 426-043 Urban Water-Quality Management

    E-print Network

    Liskiewicz, Maciej

    that their canopies will grow together and cover the ground to minimize weeds. · Space and plant trees and shrubspublication 426-043 Urban Water-Quality Management Rain Garden Plants Mike Andruczyk, Extension species. Trees can be planted in groups or individually. · Plant taller and larger plants in the center

  3. QUALITY MANAGEMENT PLAN FOR THE NATIONAL CHILDREN'S STUDY

    EPA Science Inventory

    EPA has taken the lead, in consort with NIH, in developing the Quality Management Plan (QMP) for the National Children's Study (NCS); the QMP will delineate a systematic planning process for the implementation of the NCS. The QMP will state the goals and objectives of the NCS, th...

  4. Managing Sensor Data Uncertainty: a data quality approach

    E-print Network

    Servigne, Sylvie

    improvement, sensors infrastructure actually supports many current and promising environmental applications. Based on sensor data specificities in this particular context and inspired by current methodologiesManaging Sensor Data Uncertainty: a data quality approach Claudia C. Gutiérrez Rodríguez (I3S

  5. Managing runoff water quality from recently manured, furrow irrigated fields

    Technology Transfer Automated Retrieval System (TEKTRAN)

    Nutrient losses in furrow irrigation runoff potentially increase when soils are amended with manure. We evaluated the effect of tillage, water soluble polyacrylamide (WSPAM) and irrigation management on runoff water quality during the first furrow irrigation on a calcareous silt loam soil, which had...

  6. Top management team behavioral integration, decision quality, and organizational decline

    Microsoft Academic Search

    Abraham Carmeli; John Schaubroeck

    2006-01-01

    Little research on top management teams (TMTs) has sought to understand how group processes may influence organizational outcomes. This study examined the role of TMT behavioral integration in explaining the quality of strategic decisions and how these constructs together influenced organizational decline. Findings from survey data of 116 TMTs and a follow up case study show that TMTs in which

  7. QUANTITY V\\/S QUALITY IN INFORMATION MANAGEMENT

    Microsoft Academic Search

    Vinayak M. Bankapur

    (Two coordinated aspects of Quantity and Quality existing under the influence of anti cipated sources of information have passed several challenges to evaluate perfect information management techniques. Paper discusses a few issues covering the implication of Information Technology and Measuring Information.) Fundamental changes are taking place in the outlook of libraries in the ways the users are facing the emerging

  8. POSTER FOR NRMRL QUALITY MANAGEMENT PLAN (QMP) TRAINING COURSE

    EPA Science Inventory

    NRMRL QMP Training Course Contact: Lauren Drees, NRMRL/STD (drees.lauren@epa.gov) NRMRL has developed a computer-based course to train personnel in the requirements of the NRMRL Quality Management Plan (QMP). This training course was developed using Trainersoft s...

  9. Accountability and Other CAUSES of Total Quality Management.

    ERIC Educational Resources Information Center

    Aamot, Karen; Piotrowski, Craig

    1995-01-01

    Describes Total Quality Management (TQM) techniques implemented at Waukesha County Technical College (Wisconsin). The CAUSES program focuses on customers, accountability, understanding, self-improvement, education, and searching. Describes application of TQM to the fixed-asset team project. Four figures are included. (LMI)

  10. Decision Support System for the Elbe River Water Quality Management

    Microsoft Academic Search

    M. Matthies; J. Berlekamp; S. Lautenbach; S. Reimer

    A decision support system (DSS) for integrated river basin management of the German part of the Elbe river basin is currently under development, which involves taking account water quantity, chemical quality and ecological state of surface waters. The Elbe is one of the largest river basins in middle Europe having multiple land and water use demands. A hierarchical approach was

  11. Improving alfalfa silage quality with inoculants and silo management

    Technology Transfer Automated Retrieval System (TEKTRAN)

    Two areas of silage management are addressed: silage inoculants and plastic film quality. Inoculants are the most common silage additives in the United States. These products contain lactic acid bacteria to supplement the lactic acid bacteria naturally on the crop and help insure a consistent fermen...

  12. Improving the quality of data models: empirical validation of a quality management framework

    Microsoft Academic Search

    Daniel L. Moody; Graeme G. Shanks

    2003-01-01

    This paper describes the results of a 5-year research programme into evaluating and improving the quality of datamodels. The theoretical base for this work was a data model quality management framework proposed by Moody andSndD4 (In: P. Loucopolous (Ed.), Proceedings of the 13th International Conference on the Entity RelationshipApproach, Manchester, England, December 14--17, 1994). A combination of field and laboratory

  13. SYN-OP-SYS™: A Computerized Management Information System for Quality Assurance and Risk Management

    PubMed Central

    Thomas, David J.; Weiner, Jayne; Lippincott, Ronald C.

    1985-01-01

    SYN·OP·SYS™ is a computerized management information system for quality assurance and risk management. Computer software for the efficient collection and analysis of “occurrences” and the clinical data associated with these kinds of patient events is described. The system is evaluated according to certain computer design criteria, and the system's implementation is assessed.

  14. Linking publicness to operations management practices: a study of quality management practices in hospitals

    Microsoft Academic Search

    Susan Meyer Goldstein; Michael Naor

    2005-01-01

    The goal of this study is to serve as a foundation to establish a link between the theory of organizational publicness and operations management practices. Quality management practices provide the unit of analysis for studying this linkage. The theory of organizational publicness is used to establish that organizations can be defined on a continuum of publicness rather than as purely

  15. [Process-oriented quality management in the hospital].

    PubMed

    Wolters, H G

    1998-03-01

    Procedures and experiences concerning the implementation of quality management in a midsize hospital with 6 medical disciplines are described. Quality of infrastructure was checked with lists and the quality of medical performance assessed by means of standardized numerical audit with all professional groups. Weaknesses were identified by comparing the result to each quality indicator with target standards. As examples, causal relations and consequences of deficiencies in clinical care documentation, scheme of preoperative diagnosis, co-ordination of surgical procedures and handling of complications are given in more detail. Obstacles were rated depending on frequency and risk potential, sometimes cost effectiveness. Members of all professional groups and departments involved participated in trouble solving teams to which external expert assistance was provided. For example, interventions leading to improved co-ordination of surgical activities and their impacts are specified. Improving systematically the quality of clinical procedures is one gateway to establish quality management in hospitals continuously and thoroughly becoming an integrated part of the corporate culture. Investment of resources is necessary but justified by midrange benefits. PMID:9577902

  16. Management of government quality assurance functions for NASA contracts

    NASA Astrophysics Data System (ADS)

    1993-04-01

    This handbook sets forth requirements for NASA direction and management of government quality assurance functions performed for NASA contracts and is applicable to all NASA installations. These requirements will standardize management to provide the minimum oversight and effective use of resources. This handbook implements Federal Acquisition Regulation (FAR) Part 46, NASA FAR Supplement 18-46, Quality Assurance, and NMI 7410.1. Achievement of established quality and reliability goals at all levels is essential to the success of NASA programs. Active participation by NASA and other agency quality assurance personnel in all phases of contract operations, including precontract activity, will assist in the economic and timely achievement of program results. This involves broad participation in design, development, procurement, inspection, testing, and preventive and corrective actions. Consequently, government, as well as industry, must place strong emphasis on the accomplishment of all functions having a significant bearing on quality and reliability from program initiation through end-use of supplies and services produced. For purposes of implementing NASA and other agency agreements, and to provide for uniformity and consistency, the terminology and definitions prescribed herein and in a future handbook shall be utilized for all NASA quality assurance delegations and subsequent redelegations.

  17. Management of government quality assurance functions for NASA contracts

    NASA Technical Reports Server (NTRS)

    1993-01-01

    This handbook sets forth requirements for NASA direction and management of government quality assurance functions performed for NASA contracts and is applicable to all NASA installations. These requirements will standardize management to provide the minimum oversight and effective use of resources. This handbook implements Federal Acquisition Regulation (FAR) Part 46, NASA FAR Supplement 18-46, Quality Assurance, and NMI 7410.1. Achievement of established quality and reliability goals at all levels is essential to the success of NASA programs. Active participation by NASA and other agency quality assurance personnel in all phases of contract operations, including precontract activity, will assist in the economic and timely achievement of program results. This involves broad participation in design, development, procurement, inspection, testing, and preventive and corrective actions. Consequently, government, as well as industry, must place strong emphasis on the accomplishment of all functions having a significant bearing on quality and reliability from program initiation through end-use of supplies and services produced. For purposes of implementing NASA and other agency agreements, and to provide for uniformity and consistency, the terminology and definitions prescribed herein and in a future handbook shall be utilized for all NASA quality assurance delegations and subsequent redelegations.

  18. An Integrated Information System for Supporting Quality Management Tasks

    NASA Astrophysics Data System (ADS)

    Beyer, N.; Helmreich, W.

    2004-08-01

    In a competitive environment, well defined processes become the strategic advantage of a company. Hence, targeted Quality Management ensures efficiency, trans- parency and, ultimately, customer satisfaction. In the particular context of a Space Test Centre, a num- ber of specific Quality Management standards have to be applied. According to the revision of ISO 9001 dur- ing 2000, and due to the adaptation of ECSS-Q20-07, process orientation and data analysis are key tasks for ensuring and evaluating the efficiency of a company's processes. In line with these requirements, an integrated management system for accessing the necessary infor- mation to support Quality Management and other proc- esses has been established. Some of its test-related fea- tures are presented here. Easy access to the integrated management system from any work place at IABG's Space Test Centre is ensured by means of an intranet portal. It comprises a full set of quality-related process descriptions, information on test facilities, emergency procedures, and other relevant in- formation. The portal's web interface provides direct access to a couple of external applications. Moreover, easy updating of all information and low cost mainte- nance are features of this integrated information system. The timely and transparent management of non- conformances is covered by a dedicated NCR database which incorporates full documentation capability, elec- tronic signature and e-mail notification of concerned staff. A search interface allows for queries across all documented non-conformances. Furthermore, print ver- sions can be generated at any stage in the process, e.g. for distribution to customers. Feedback on customer satisfaction is sought through a web-based questionnaire. The process is initiated by the responsible test manager through submission of an e- mail that contains a hyperlink to a secure website, ask- ing the customer to complete the brief online form, which is directly fed to a database for subsequent evaluation by the Quality Manager. All such information can be processed and presented in an appropriate manner for internal or external audits, as well as for regular management reviews.

  19. Quality management and enhancement processes in UK business schools: a review

    Microsoft Academic Search

    Myra Hodgkinson; Mike Kelly

    2007-01-01

    Purpose – The aim of this paper is to provide insights into the processes that can be and have been adopted by UK business schools as they attempt to meet the Quality Assurance Agency's concern with the standard of quality management and enhancement. Design\\/methodology\\/approach – A review of the literature provides interpretations of quality, quality management and quality enhancement. The

  20. Quality management at Argonne National Laboratory: Status, accomplishments, and lessons learned

    SciTech Connect

    NONE

    1995-06-01

    In April 1992, Argonne National Laboratory (ANL) launched the implementation of quality management (QM) as an initiative of the Laboratory Director. The goal of the program is to seek ways of improving Laboratory performance and effectiveness by drawing from the realm of experiences in the global total quality management movement. The Argonne QM initiative began with fact finding and formulating a strategy for implementation; the emphasis is that the underlying principles of QM should be an integral part of how the Laboratory is managed and operated. A primary theme that has guided the Argonne QM initiative is to consider only those practices that offer the potential for real improvement, make sense, fit the culture, and would be credible to the broad population. In October 1993, the Laboratory began to pilot a targeted set of QM activities selected to produce outcomes important to the Laboratory--strengthening the customer focus, improving work processes, enhancing employee involvement and satisfaction, and institutionalizing QM. This report describes the results of the just-concluded QM development and demonstration phase in terms of detailed strategies, accomplishments, and lessons learned. These results are offered as evidence to support the conclusion that the Argonne QM initiative has achieved value-added results and credibility and is well positioned to support future deployment across the entire Laboratory as an integrated management initiative. Recommendations for follow-on actions to implement future deployment are provided separately.

  1. 41 CFR 102-80.25 - What are Federal agencies' responsibilities concerning the management of indoor air quality?

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ...concerning the management of indoor air quality? 102-80.25 Section 102-80...Management Federal Property Management Regulations System (Continued) FEDERAL MANAGEMENT...Environmental Management Indoor Air Quality § 102-80.25 What are...

  2. Occupational health and safety management in polish enterprises implementing total quality management systems.

    PubMed

    Podgórski, D

    2000-01-01

    Total Quality Management (TQM) is defined as the management approach of the organization aimed at long-term success through client satisfaction, and which benefits all members of the organization and society (ISO 8402; International Organization for Standardization, 1994a). The objective of the study was to evaluate management methods applied to improve working conditions in Polish enterprises implementing TQM. The investigation was conducted in the form of interviews, which covered relevant connections between the TQM concept and occupational health and safety (OHS) systematic management rules. The results revealed that the criteria adopted in investigated enterprises for OHS management systems, as well as the implemented management methods and tools, can be evaluated positively. However, many require significant improvement in order to ensure better compliance with the existing law provisions. Elements of OHS management systems also require better integration with the overall management system of the enterprise. PMID:10828155

  3. Quality-assurance and data management plan for groundwater activities by the U.S. Geological Survey in Kansas, 2014

    USGS Publications Warehouse

    Putnam, James E.; Hansen, Cristi V.

    2014-01-01

    As the Nation’s principle earth-science information agency, the U.S. Geological Survey (USGS) is depended on to collect data of the highest quality. This document is a quality-assurance plan for groundwater activities (GWQAP) of the Kansas Water Science Center. The purpose of this GWQAP is to establish a minimum set of guidelines and practices to be used by the Kansas Water Science Center to ensure quality in groundwater activities. Included within these practices are the assignment of responsibilities for implementing quality-assurance activities in the Kansas Water Science Center and establishment of review procedures needed to ensure the technical quality and reliability of the groundwater products. In addition, this GWQAP is intended to complement quality-assurance plans for surface-water and water-quality activities and similar plans for the Kansas Water Science Center and general project activities throughout the USGS. This document provides the framework for collecting, analyzing, and reporting groundwater data that are quality assured and quality controlled. This GWQAP presents policies directing the collection, processing, analysis, storage, review, and publication of groundwater data. In addition, policies related to organizational responsibilities, training, project planning, and safety are presented. These policies and practices pertain to all groundwater activities conducted by the Kansas Water Science Center, including data-collection programs, interpretive and research projects. This report also includes the data management plan that describes the progression of data management from data collection to archiving and publication.

  4. [Psychology of patient management: evaluation and quality assurance of psychosocial management in pediatric oncology].

    PubMed

    Kusch, M; Labouvie, H; Jäger, R S; Bode, U

    1997-02-01

    Since the introduction of health-care reform in Germany, quality assurance of inpatient care is required. In paediatric oncology this also includes quality assurance measures of psycho-social care. Care Psychology deals with the development, testing and continual improvement of high-quality psycho-social care. Based on clinical experience, scientific knowledge and ascertained requirements a handbook and manual of service delivery of psycho-social care is formulated and tested in everyday practice. Service performance analyses are carried out, and verified improvements are re-tested in practice. This, as well as additional attempts, should lead to total quality management (TQM) of psycho-social care in paediatric oncology according to the criteria of the European Foundation of Quality Management (EFQM). PMID:9156631

  5. Principles of disaster management. Lesson 7: Management leadership styles and methods.

    PubMed

    Cuny, F C

    2000-01-01

    This lesson explores the use of different management leadership styles and methods that are applied to disaster management situations. Leadership and command are differentiated. Mechanisms that can be used to influence others developed include: 1) coercion; 2) reward; 3) position; 4) knowledge; and 5) admiration. Factors that affect leadership include: 1) individual characteristics; 2) competence; 3) experience; 4) self-confidence; 5) judgment; 6) decision-making; and 8) style. Experience and understanding the task are important factors for leadership. Four styles of leadership are developed: 1) directive; 2) supportive; 3) participative; and 4) achievement oriented. Application of each of these styles is discussed. The styles are discussed further as they relate to the various stages of a disaster. The effects of interpersonal relationships and the effects of the environment are stressed. Lastly, leadership does not just happen because a person is appointed as a manager--it must be earned. PMID:11066846

  6. This module aims to provide students with an understanding of the underlying principles of Software Project Management, and of established techniques for the management of software projects. By introducing students to key concepts and techniques

    E-print Network

    Oxford, University of

    Project Management, and of established techniques for the management of software projects. By introducing to the principled management of software projects, both tactically and at the more strategic level of measurement, estimation, experimentation and data analysis Project management: planning; scheduling

  7. Lean production, six sigma quality, TQM and company culture

    Microsoft Academic Search

    Jens J. Dahlgaard; Su Mi Dahlgaard-Park

    2006-01-01

    Purpose – The authors analyze the principles and results of lean production and compare the lean production philosophy with the six sigma quality process and the principles of total quality management (TQM). At the end of the paper, it is discussed how to build the necessary company culture for having success with these principles\\/management philosophies. Design\\/methodology\\/approach – Literature search and

  8. The application of quality assurance to engineering management

    SciTech Connect

    Kidd, G.J. Jr. (Oak Ridge Gaseous Diffusion Plant, TN (USA))

    1989-04-01

    The need for quality in the products that our industries produce has long been recognized and accepted. In recent years it has also been recognized that the concern for quality must also be applied to the raw materials going into the products and to the processes used to produce them. Only very recently has it been recognized that the same concern for quality must be applied during the engineering processes that precede the manufacturing phase of the product cycle. For this idea to be understood and accepted by the engineering community, it will be necessary to apply these same concepts of quality to the engineering-management function. This paper describes a systems-analysis-based approach of quality assurance that provides a simple, straightforward process for determining which outputs from the various management tasks are significant. It also relates what can and should be tracked and evaluated and who is responsible. The process has four aspects: system description, planning, execution, and evaluation. 2 refs., 4 figs.

  9. [Recommendations for implementing the quality policy and organisation of a quality management system].

    PubMed

    Daunizeau, A

    2013-06-01

    Preliminary issues to implement a quality management system are described. They include the definition of the structure, a hierarchical and functional organization chart and the engagement of the whole personnel to apply the requirements of the standard EN ISO 15189. The policy has to be translated into objectives. PMID:23765012

  10. A practical guide to applying lean tools and management principles to health care improvement projects.

    PubMed

    Simon, Ross W; Canacari, Elena G

    2012-01-01

    Manufacturing organizations have used Lean management principles for years to help eliminate waste, streamline processes, and cut costs. This pragmatic approach to structured problem solving can be applied to health care process improvement projects. Health care leaders can use a step-by-step approach to document processes and then identify problems and opportunities for improvement using a value stream process map. Leaders can help a team identify problems and root causes and consider additional problems associated with methods, materials, manpower, machinery, and the environment by using a cause-and-effect diagram. The team then can organize the problems identified into logical groups and prioritize the groups by impact and difficulty. Leaders must manage action items carefully to instill a sense of accountability in those tasked to complete the work. Finally, the team leaders must ensure that a plan is in place to hold the gains. PMID:22201573

  11. Assessing the TMDL Approach to Water Quality Management

    NASA Astrophysics Data System (ADS)

    Aswathanarayana, U.

    Every human being on Earth is a stakeholder in water quality management. And so, for that matter, is every animal, domesticated or wild, though they have no constituency Water quality includes not only considerations of water composition for multiple human uses such as drinking and irrigation, but also in terms of its capacity to support systems of aquatic biota in general. This is so because we now realize that our well-being is inseparable from the well-being of, say the aquatic biota. If frogs were dying, we would be next in line!

  12. Gender inequity: an issue for quality assessment researchers and managers.

    PubMed

    Pittman, P; Hartigan, P

    1996-01-01

    This article explores the question of whether the issue of gender inequity can and should be included in the different models of quality assessment gaining ground internationally. The discussion is divided into three parts: reflections on some of the conceptual issues that justify research on gender equity in health services; a brief review of the literature that provides empirical data in this area; and comments on the challenges faced by researchers in this field, and possible ways to incorporate gender indicators into quality assessment research and management. PMID:8868620

  13. Principles of Liability for Athletic Trainers: Managing Sport-Related Concussion

    PubMed Central

    2001-01-01

    Objective: To provide an overview of the general legal principles of negligence for sports medicine professionals and apply these principles to situations involving athletes with head injury. Data Sources: Case law dating back to 1976 and recent studies of sport-related concussion. Summary: One of the most difficult problems facing athletic trainers and team physicians is the recognition and treatment of sport-related concussion. Providing medical clearance for sports participation and treatment of athletic injuries involves legal as well as medical issues. The threat of lawsuits exists for the sports medicine professional, whether the athlete is allowed to play or not. In general, established medical malpractice principles govern claims by athletes for injury or death caused by improper treatment by health care providers. The elements of negligence are examined, as well as the primary defenses an athletic trainer would use in court and risk management techniques to avoid litigation. Conclusions/Recommendations: Athletic trainers may protect themselves from liability by including standardized cognitive or postural stability testing in preparticipation examinations, using objective tests rather than subjective judgement to evaluate athletes who have sport-related concussion, working closely with physicians, and keeping excellent records. PMID:12937503

  14. Students as Employees: Applying Performance Management Principles in the Management Classroom

    ERIC Educational Resources Information Center

    Gillespie, Treena L.; Parry, Richard O.

    2009-01-01

    The student-as-employee metaphor emphasizes student accountability and participation in learning and provides instructors with work-oriented methods for creating a productive class environment. The authors propose that the tenets of performance management in work organizations can be applied to the classroom. In particular, they focus on three…

  15. Management of quality-assurance controls: decision support systems

    SciTech Connect

    Farrell, M.P.; Strand, R.H.

    1981-01-01

    Environmental research involved in the assessment of new coal conversion technologies must evaluate many biological, physical and chemical variables to determine environmental acceptability. Inherent in these studies is the use of quality assurance controls to evaluate data base entries, analytical procedures, and program productivity. However, quality assurance controls implemented at the project level are seldom known in detail and/or evaluated when making resource management decisions at the program level. This paper presents a computer based decision support system that assists in management level integration of complex environmental research. The DSS is modeled after an open-ended construct applied to data management systems developed for environmental research programs, i.e., minimal planning effort and a flexible system that can accommodate changing research emphasis. We have found that by interfacing the DSS with the research data base management system, more appropriate statistical measures can be formulated to provide management support for evaluating program progress, status reports of current findings, and comparisons of findings with standards.

  16. Assessing the impact of continuous quality improvement/total quality management: concept versus implementation.

    PubMed Central

    Shortell, S M; O'Brien, J L; Carman, J M; Foster, R W; Hughes, E F; Boerstler, H; O'Connor, E J

    1995-01-01

    OBJECTIVE: This study examines the relationships among organizational culture, quality improvement processes and selected outcomes for a sample of up to 61 U. S. hospitals. DATA SOURCES AND STUDY SETTING: Primary data were collected from 61 U. S. hospitals (located primarily in the midwest and the west) on measures related to continuous quality improvement/total quality management (CQI/TQM), organizational culture, implementation approaches, and degree of quality improvement implementation based on the Baldrige Award criteria. These data were combined with independently collected data on perceived impact and objective measures of clinical efficiency (i.e., charges and length of stay) for six clinical conditions. STUDY DESIGN: The study involved cross-sectional examination of the named relationships. DATA COLLECTION/EXTRACTION METHODS: Reliable and valid scales for the organizational culture and quality improvement implementation measures were developed based on responses from over 7,000 individuals across the 61 hospitals with an overall completion rate of 72 percent. Independent data on perceived impact were collected from a national survey and independent data on clinical efficiency from a companion study of managed care. PRINCIPAL FINDINGS: A participative, flexible, risk-taking organizational culture was significantly related to quality improvement implementation. Quality improvement implementation, in turn, was positively associated with greater perceived patient outcomes and human resource development. Larger-size hospitals experienced lower clinical efficiency with regard to higher charges and higher length of stay, due in part to having more bureaucratic and hierarchical cultures that serve as a barrier to quality improvement implementation. CONCLUSIONS: What really matters is whether or not a hospital has a culture that supports quality improvement work and an approach that encourages flexible implementation. Larger-size hospitals face more difficult challenges in this regard. PMID:7782222

  17. 76 FR 72142 - Revisions to the California State Implementation Plan, South Coast Air Quality Management District

    Federal Register 2010, 2011, 2012, 2013, 2014

    2011-11-22

    ...California State Implementation Plan, South Coast Air Quality Management District AGENCY: Environmental Protection Agency...proposing to approve revisions to the South Coast Air Quality Management District portion of the California State...

  18. 77 FR 32483 - Revisions to the California State Implementation Plan, South Coast Air Quality Management District

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-06-01

    ...California State Implementation Plan, South Coast Air Quality Management District AGENCY: Environmental Protection Agency...proposing to approve a revision to the South Coast Air Quality Management District portion of the California State...

  19. 77 FR 12491 - Revisions to the California State Implementation Plan, Antelope Valley Air Quality Management...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-03-01

    ...State Implementation Plan, Antelope Valley Air Quality Management District and San Joaquin Valley Unified Air Pollution...to approve revisions to the Antelope Valley Air Quality Management District (AVAQMD) and San Joaquin Valley...

  20. 75 FR 25798 - Revisions to the California State Implementation Plan, Yolo Solano Air Quality Management District

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-05-10

    ...California State Implementation Plan, Yolo Solano Air Quality Management District AGENCY: Environmental Protection Agency...proposing to approve revisions to the Yolo-Solano Air Quality Management District (YSAQMD) portion of the California...