Sample records for complaint processing procedures

  1. 32 CFR 513.2 - Administrative procedures for processing complaints.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 32 National Defense 3 2011-07-01 2009-07-01 true Administrative procedures for processing... procedures for processing complaints. (a) Commander's actions. Upon receipt of a debt complaint, the... believed the creditor's debt processing privileges should be revoked, include a recommendation stating the...

  2. 32 CFR 513.2 - Administrative procedures for processing complaints.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ... 32 National Defense 3 2012-07-01 2009-07-01 true Administrative procedures for processing... procedures for processing complaints. (a) Commander's actions. Upon receipt of a debt complaint, the... believed the creditor's debt processing privileges should be revoked, include a recommendation stating the...

  3. 32 CFR 513.2 - Administrative procedures for processing complaints.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... 32 National Defense 3 2013-07-01 2013-07-01 false Administrative procedures for processing... procedures for processing complaints. (a) Commander's actions. Upon receipt of a debt complaint, the... believed the creditor's debt processing privileges should be revoked, include a recommendation stating the...

  4. 28 CFR 42.605 - Agency processing of complaints of employment discrimination.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... employment discrimination. 42.605 Section 42.605 Judicial Administration DEPARTMENT OF JUSTICE NONDISCRIMINATION; EQUAL EMPLOYMENT OPPORTUNITY; POLICIES AND PROCEDURES Procedures for Complaints of Employment Discrimination Filed Against Recipients of Federal Financial Assistance § 42.605 Agency processing of complaints...

  5. Patient complaints in healthcare services in Vietnam’s health system

    PubMed Central

    Thi Thu Ha, Bui; Mirzoev, Tolib; Morgan, Rosemary

    2015-01-01

    Background: There is growing recognition of patient rights in health sectors around the world. Patients’ right to complain in hospitals, often visible in legislative and regulatory protocols, can be an important information source for service quality improvement and achievement of better health outcomes. However, empirical evidence on complaint processes is scarce, particularly in the developing countries. To contribute in addressing this gap, we investigated patients’ complaint handling processes and the main influences on their implementation in public hospitals in Vietnam. Methods: The study was conducted in two provinces of Vietnam. We focused specifically on the implementation of the Law on Complaints and Denunciations and the Ministry of Health regulation on resolving complaints in the health sector. The data were collected using document review and in-depth interviews with key respondents. Framework approach was used for data analysis, guided by a conceptual framework and aided by qualitative data analysis software. Results: Five steps of complaint handling were implemented, which varied in practice between the provinces. Four groups of factors influenced the procedures: (1) insufficient investment in complaint handling procedures; (2) limited monitoring of complaint processes; (3) patients’ low awareness of, and perceived lack of power to change, complaint procedures and (4) autonomization pressures on local health facilities. While the existence of complaint handling processes is evident in the health system in Vietnam, their utilization was often limited. Different factors which constrained the implementation and use of complaint regulations included health system–related issues as well as social and cultural influences. Conclusion: The study aimed to contribute to improved understanding of complaint handling processes and the key factors influencing these processes in public hospitals in Vietnam. Specific policy implications for improving these processes were proposed, which include improving accountability of service providers and better utilization of information on complaints. PMID:26770804

  6. 32 CFR 112.7 - Responsibilities.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... procedures for the processing of debt complaints. (2) Have policy oversight on the assistance to be provided... Defense for Personnel and Readiness establish procedures for processing debt complaints, and administer... authority to promulgate forms necessary for the efficient administration and processing of involuntary...

  7. 32 CFR 112.7 - Responsibilities.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... procedures for the processing of debt complaints. (2) Have policy oversight on the assistance to be provided... Defense for Personnel and Readiness establish procedures for processing debt complaints, and administer... authority to promulgate forms necessary for the efficient administration and processing of involuntary...

  8. 32 CFR 112.7 - Responsibilities.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ... procedures for the processing of debt complaints. (2) Have policy oversight on the assistance to be provided... Defense for Personnel and Readiness establish procedures for processing debt complaints, and administer... authority to promulgate forms necessary for the efficient administration and processing of involuntary...

  9. 32 CFR 112.7 - Responsibilities.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... procedures for the processing of debt complaints. (2) Have policy oversight on the assistance to be provided... Defense for Personnel and Readiness establish procedures for processing debt complaints, and administer... authority to promulgate forms necessary for the efficient administration and processing of involuntary...

  10. 32 CFR 112.7 - Responsibilities.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... procedures for the processing of debt complaints. (2) Have policy oversight on the assistance to be provided... Defense for Personnel and Readiness establish procedures for processing debt complaints, and administer... authority to promulgate forms necessary for the efficient administration and processing of involuntary...

  11. 34 CFR 300.140 - Due process complaints and State complaints.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ... EDUCATION OF CHILDREN WITH DISABILITIES State Eligibility Children with Disabilities Enrolled by Their Parents in Private Schools § 300.140 Due process complaints and State complaints. (a) Due process not applicable, except for child find. (1) Except as provided in paragraph (b) of this section, the procedures in...

  12. 18 CFR 385.206 - Complaints (Rule 206).

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... electronic media as specified by the Secretary. (11) Explain with respect to requests for Fast Track... before an ALJ; (h) Fast Track processing. (1) The Commission may resolve complaints using Fast Track procedures if the complaint requires expeditious resolution. Fast Track procedures may include expedited...

  13. 18 CFR 385.206 - Complaints (Rule 206).

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... electronic media as specified by the Secretary. (11) Explain with respect to requests for Fast Track... before an ALJ; (h) Fast Track processing. (1) The Commission may resolve complaints using Fast Track procedures if the complaint requires expeditious resolution. Fast Track procedures may include expedited...

  14. 18 CFR 385.206 - Complaints (Rule 206).

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... electronic media as specified by the Secretary. (11) Explain with respect to requests for Fast Track... before an ALJ; (h) Fast Track processing. (1) The Commission may resolve complaints using Fast Track procedures if the complaint requires expeditious resolution. Fast Track procedures may include expedited...

  15. 28 CFR 42.601 - Purpose and application.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... 42.601 Judicial Administration DEPARTMENT OF JUSTICE NONDISCRIMINATION; EQUAL EMPLOYMENT OPPORTUNITY; POLICIES AND PROCEDURES Procedures for Complaints of Employment Discrimination Filed Against Recipients of... procedures for processing and resolving complaints of employment discrimination filed against recipients of...

  16. 29 CFR 37.77 - Who is responsible for developing and publishing complaint processing procedures for service...

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 29 Labor 1 2010-07-01 2010-07-01 true Who is responsible for developing and publishing complaint... (WIA) Compliance Procedures § 37.77 Who is responsible for developing and publishing complaint... State's Methods of Administration, must develop and publish, on behalf of its service providers, the...

  17. 29 CFR 37.76 - What are the required elements of a recipient's discrimination complaint processing procedures?

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... complainant has the right to be represented in the complaint process; (2) A written statement of the issue(s... procedures must provide that: (1) The choice whether to use ADR or the customary process rests with the... party learns of the alleged breach; (ii) The Director must evaluate the circumstances to determine...

  18. Doctors' experiences and their perception of the most stressful aspects of complaints processes in the UK: an analysis of qualitative survey data

    PubMed Central

    Bourne, Tom; Vanderhaegen, Joke; Vranken, Renilt; Wynants, Laure; De Cock, Bavo; Peters, Mike; Timmerman, Dirk; Van Calster, Ben; Jalmbrant, Maria; Van Audenhove, Chantal

    2016-01-01

    Objectives To examine doctors' experiences of complaints, including which aspects are most stressful. We also investigated how doctors felt complaints processes could be improved. Design and methods A qualitative study based on a cross-sectional survey of members of the British Medical Association (BMA). We asked the following: (1) Try to summarise as best as you can your experience of the complaints process and how it made you feel. (2) What were the most stressful aspects of the complaint? (3) What would you improve in the complaints system? Participants We sent the survey to 95 636 doctors, and received 10 930 (11.4%) responses. Of these, 6146 had a previous, recent or current complaint and 3417 (31.3%) of these respondents answered questions 1 and 2. We randomly selected 1000 answers for analysis, and included 100 using the saturation principle. Of this cohort, 93 responses for question 3 were available. Main results Doctors frequently reported feeling powerless, emotionally distressed, and experiencing negative feelings towards both those managing complaints and the complainants themselves. Many felt unsupported, fearful of the consequences and that the complaint was unfair. The most stressful aspects were the prolonged duration and unpredictability of procedures, managerial incompetence, poor communication and perceiving that processes are biased in favour of complainants. Many reported practising defensively or considering changing career after a complaint, and few found any positive outcomes from complaints investigations. Physicians suggested procedures should be more transparent, competently managed, time limited, and that there should be an open dialogue with complainants and policies for dealing with vexatious complaints. Some felt more support for doctors was needed. Conclusions Complaints seriously impact on doctors' psychological wellbeing, and are associated with defensive practise. This is not beneficial to patient care. To improve procedures, doctors propose they are simplified, time limited and more transparent. PMID:27377638

  19. 7 CFR 15f.2 - Who may use these procedures for processing their discrimination complaint with USDA?

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... discrimination complaint with USDA? 15f.2 Section 15f.2 Agriculture Office of the Secretary of Agriculture... USDA? A person may use these procedures if he or she filed a nonemployment related discrimination complaint with USDA prior to July 1, 1997, that alleged discrimination by USDA at any time during the period...

  20. 7 CFR 15f.2 - Who may use these procedures for processing their discrimination complaint with USDA?

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ... discrimination complaint with USDA? 15f.2 Section 15f.2 Agriculture Office of the Secretary of Agriculture... USDA? A person may use these procedures if he or she filed a nonemployment related discrimination complaint with USDA prior to July 1, 1997, that alleged discrimination by USDA at any time during the period...

  1. 7 CFR 15f.2 - Who may use these procedures for processing their discrimination complaint with USDA?

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ... discrimination complaint with USDA? 15f.2 Section 15f.2 Agriculture Office of the Secretary of Agriculture... USDA? A person may use these procedures if he or she filed a nonemployment related discrimination complaint with USDA prior to July 1, 1997, that alleged discrimination by USDA at any time during the period...

  2. 7 CFR 15f.2 - Who may use these procedures for processing their discrimination complaint with USDA?

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... discrimination complaint with USDA? 15f.2 Section 15f.2 Agriculture Office of the Secretary of Agriculture... USDA? A person may use these procedures if he or she filed a nonemployment related discrimination complaint with USDA prior to July 1, 1997, that alleged discrimination by USDA at any time during the period...

  3. 7 CFR 15f.2 - Who may use these procedures for processing their discrimination complaint with USDA?

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... discrimination complaint with USDA? 15f.2 Section 15f.2 Agriculture Office of the Secretary of Agriculture... USDA? A person may use these procedures if he or she filed a nonemployment related discrimination complaint with USDA prior to July 1, 1997, that alleged discrimination by USDA at any time during the period...

  4. 8 CFR 1003.104 - Filing of complaints; preliminary inquiries; resolutions; referral of complaints.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... authorities within the Department to ensure that neither the disciplinary process nor criminal prosecutions... Professional Conduct for Practitioners-Rules and Procedures § 1003.104 Filing of complaints; preliminary... Immigration Courts shall be filed with the EOIR disciplinary counsel. Disciplinary complaints must be...

  5. 12 CFR 352.10 - Compliance procedures.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... NONDISCRIMINATION ON THE BASIS OF DISABILITY § 352.10 Compliance procedures. (a) Applicability. Paragraph (b) of... disability discrimination in FDIC programs or activities and denial of technology access. (b) Employment complaints. The FDIC shall process complaints alleging employment discrimination on the basis of disability...

  6. 20 CFR 667.630 - How are complaints and reports of criminal fraud and abuse addressed under WIA?

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... ADMINISTRATION, DEPARTMENT OF LABOR ADMINISTRATIVE PROVISIONS UNDER TITLE I OF THE WORKFORCE INVESTMENT ACT Grievance Procedures, Complaints, and State Appeals Processes § 667.630 How are complaints and reports of...

  7. Doctors' experiences and their perception of the most stressful aspects of complaints processes in the UK: an analysis of qualitative survey data.

    PubMed

    Bourne, Tom; Vanderhaegen, Joke; Vranken, Renilt; Wynants, Laure; De Cock, Bavo; Peters, Mike; Timmerman, Dirk; Van Calster, Ben; Jalmbrant, Maria; Van Audenhove, Chantal

    2016-07-04

    To examine doctors' experiences of complaints, including which aspects are most stressful. We also investigated how doctors felt complaints processes could be improved. A qualitative study based on a cross-sectional survey of members of the British Medical Association (BMA). We asked the following: (1) Try to summarise as best as you can your experience of the complaints process and how it made you feel. (2) What were the most stressful aspects of the complaint? (3) What would you improve in the complaints system? We sent the survey to 95 636 doctors, and received 10 930 (11.4%) responses. Of these, 6146 had a previous, recent or current complaint and 3417 (31.3%) of these respondents answered questions 1 and 2. We randomly selected 1000 answers for analysis, and included 100 using the saturation principle. Of this cohort, 93 responses for question 3 were available. Doctors frequently reported feeling powerless, emotionally distressed, and experiencing negative feelings towards both those managing complaints and the complainants themselves. Many felt unsupported, fearful of the consequences and that the complaint was unfair. The most stressful aspects were the prolonged duration and unpredictability of procedures, managerial incompetence, poor communication and perceiving that processes are biased in favour of complainants. Many reported practising defensively or considering changing career after a complaint, and few found any positive outcomes from complaints investigations. Physicians suggested procedures should be more transparent, competently managed, time limited, and that there should be an open dialogue with complainants and policies for dealing with vexatious complaints. Some felt more support for doctors was needed. Complaints seriously impact on doctors' psychological wellbeing, and are associated with defensive practise. This is not beneficial to patient care. To improve procedures, doctors propose they are simplified, time limited and more transparent. Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://www.bmj.com/company/products-services/rights-and-licensing/

  8. Upholding professionalism: the disciplinary process of the American Academy of Neurology.

    PubMed

    Hutchins, John C; Sagsveen, Murray G; Larriviere, Dan

    2010-12-14

    To review the disciplinary process by which the American Academy of Neurology (AAN) enforces its formalized standards of professional conduct. We reviewed the AAN's Disciplinary Action Policy. We tracked the elapsed time from receipt to final decision of all allegations ("complaints") of improper conduct by AAN members submitted from 2004 to 2009. We placed each complaint into 1 of 4 categories: allegations of 1) improper expert witness testimony; 2) substandard care; 3) unprofessional conduct; 4) or both 2 and 3. We noted the type of complainant (AAN member or nonmember) and the final outcome for each complaint. The AAN's disciplinary process is a 5-step procedure with multiple reviewing bodies. From 2004 to 2009, the AAN received 3-16 complaints per year (total 58), with 16 filed each year in 2008 and 2009. Thirty-one complaints (53%) were submitted by nonmembers and 27 (47%) by members. Disciplinary action was recommended for 6 complaints (10.3%) with action taken in 3 (5.1%) and the member resigning in lieu of action in 3 (5.1%). The average number of days from receipt of complaint to final decision was 537, with an average of 890 days from 2004 to 2006, decreased to 184 days from 2007 to 2009. Recent revisions to the disciplinary process have increased efficiency and enhanced procedural safeguards. The AAN determined a mean of 12 months, from receipt of complaint to final decision rendered, is an appropriate benchmark when handling complaints. The AAN's disciplinary process upholds standards of professional conduct for AAN members and protects members from unsubstantiated complaints.

  9. 16 CFR 2.2 - Complaint or request for Commission action.

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    .... 2.2 Section 2.2 Commercial Practices FEDERAL TRADE COMMISSION ORGANIZATION, PROCEDURES AND RULES OF PRACTICE NONADJUDICATIVE PROCEDURES Inquiries; Investigations; Compulsory Processes § 2.2 Complaint or... complained of, filed with the Office of the Secretary in conformity with § 4.2(d) of this chapter. No forms...

  10. 16 CFR 2.2 - Complaint or request for Commission action.

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    .... 2.2 Section 2.2 Commercial Practices FEDERAL TRADE COMMISSION ORGANIZATION, PROCEDURES AND RULES OF PRACTICE NONADJUDICATIVE PROCEDURES Inquiries; Investigations; Compulsory Processes § 2.2 Complaint or... complained of, filed with the Office of the Secretary in conformity with § 4.2(d) of this chapter. No forms...

  11. 49 CFR 28.170 - Compliance procedures.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... request reconsideration by the Departmental element of the decision. The decision on the petition or... the Department; (b)(1) The Department shall process complaints alleging violations of section 504 with...) The Department shall process complaints alleging violations of section 504 with respect to...

  12. 41 CFR 60-1.24 - Processing of matters.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 41 Public Contracts and Property Management 1 2011-07-01 2009-07-01 true Processing of matters. 60... Procedure § 60-1.24 Processing of matters. (a) Complaints. OFCCP may refer appropriate complaints to the... opportunity clause, the matter should be resolved by informal means whenever possible. Such informal means may...

  13. 18 CFR 385.206 - Complaints (Rule 206).

    Code of Federal Regulations, 2014 CFR

    2014-04-01

    ... electronic media as specified by the Secretary. (11) Explain with respect to requests for Fast Track... merits based upon the pleadings; (3) The Commission may establish a hearing before an ALJ; (h) Fast Track processing. (1) The Commission may resolve complaints using Fast Track procedures if the complaint requires...

  14. 18 CFR 385.206 - Complaints (Rule 206).

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... electronic media as specified by the Secretary. (11) Explain with respect to requests for Fast Track... merits based upon the pleadings; (3) The Commission may establish a hearing before an ALJ; (h) Fast Track processing. (1) The Commission may resolve complaints using Fast Track procedures if the complaint requires...

  15. 37 CFR 205.13 - Complaints served on the Register of Copyrights pursuant to 17 U.S.C. 411(a).

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... Copyrights COPYRIGHT OFFICE, LIBRARY OF CONGRESS COPYRIGHT OFFICE AND PROCEDURES LEGAL PROCESSES Service of Process § 205.13 Complaints served on the Register of Copyrights pursuant to 17 U.S.C. 411(a). When an...

  16. 20 CFR 667.610 - What processes do we use to review State and local grievances and complaints?

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false What processes do we use to review State and... ADMINISTRATION, DEPARTMENT OF LABOR ADMINISTRATIVE PROVISIONS UNDER TITLE I OF THE WORKFORCE INVESTMENT ACT Grievance Procedures, Complaints, and State Appeals Processes § 667.610 What processes do we use to review...

  17. Does industry self-regulation protect young people from exposure to alcohol marketing? A review of compliance and complaint studies.

    PubMed

    Noel, Jonathan K; Babor, Thomas F

    2017-01-01

    Exposure to alcohol marketing is considered to be potentially harmful to adolescents. In addition to statutory regulation, industry self-regulation is a common way to protect adolescents from alcohol marketing exposures. This paper critically reviews research designed to evaluate the effectiveness of the alcohol industry's compliance procedures to manage complaints when alcohol marketing is considered to have violated a self-regulatory code. Peer-reviewed papers were identified through four literature search engines: PubMed, SCOPUS, PsychINFO and CINAHL. Non-peer-reviewed reports produced by public health agencies, alcohol research centers, non-governmental organizations, government research centers and national industry advertising associations were also included. The search process yielded three peer-reviewed papers, seven non-peer reviewed reports published by academic institutes and non-profit organizations and 20 industry reports. The evidence indicates that the complaint process lacks standardization across countries, industry adjudicators may be trained inadequately or biased and few complaints are upheld against advertisements pre-determined to contain violations of a self-regulatory code. The current alcohol industry marketing complaint process used in a wide variety of countries may be ineffective at removing potentially harmful content from the market-place. The process of determining the validity of complaints employed by most industry groups appears to suffer from serious conflict of interest and procedural weaknesses that could compromise objective adjudication of even well-documented complaints. In our opinion the current system of self-regulation needs major modifications if it is to serve public health objectives, and more systematic evaluations of the complaint process are needed. © 2016 Society for the Study of Addiction.

  18. Procedures for Handling Retaliation Complaints Under Section 31307 of the Moving Ahead for Progress in the 21st Century Act (MAP-21). Final rule.

    PubMed

    2016-12-14

    On March 16, 2016, the Occupational Safety and Health Administration (OSHA) of the U.S. Department of Labor (Department) issued an interim final rule (IFR) that provided procedures for the Department's processing of complaints under the employee protection (retaliation or whistleblower) provisions of Section 31307 of the Moving Ahead for Progress in the 21st Century Act (MAP-21). The IFR established procedures and time frames for the handling of retaliation complaints under MAP-21, including procedures and time frames for employee complaints to OSHA, investigations by OSHA, appeals of OSHA determinations to an administrative law judge (ALJ) for a hearing de novo, hearings by ALJs, review of ALJ decisions by the Administrative Review Board (ARB) (acting on behalf of the Secretary of Labor) and judicial review of the Secretary's final decision. It also set forth the Department's interpretations of the MAP-21 whistleblower provisions on certain matters. This final rule adopts, without change, the IFR.

  19. Managing patient complaints in China: a qualitative study in Shanghai

    PubMed Central

    Jiang, Yishi; Ying, Xiaohua; Zhang, Qian; Tang, Sirui Rae; Kane, Sumit; Mukhopadhyay, Maitrayee; Qian, Xu

    2014-01-01

    Objectives To examine the handling system for patient complaints and to identify existing barriers that are associated with effective management of patient complaints in China. Setting Key stakeholders of the handling system for patient complaints at the national, Shanghai municipal and hospital levels in China. Participants 35 key informants including policymakers, hospital managers, healthcare providers, users and other stakeholders in Shanghai. Primary and secondary outcome measures Semistructured interviews were conducted to understand the process of handling patient complaints and factors affecting the process and outcomes of patient complaint management. Results The Chinese handling system for patient complaints was established in the past decade. Hospitals shoulder the most responsibility of patient complaint handling. Barriers to effective management of patient complaints included service users’ low awareness of the systems in the initial stage of the process; poor capacity and skills of healthcare providers, incompetence and powerlessness of complaint handlers and non-transparent exchange of information during the process of complaint handling; conflicts between relevant actors and regulations and unjustifiable complaints by patients during solution settlements; and weak enforcement of regulations, deficient information for managing patient complaints and unwillingness of the hospitals to effectively handle complaints in the postcomplaint stage. Conclusions Barriers to the effective management of patient complaints vary at the different stages of complaint handling and perspectives on these barriers differ between the service users and providers. Information, procedure design, human resources, system arrangement, unified legal system and regulations and factors shaping the social context all play important roles in effective patient complaint management. PMID:25146715

  20. 29 CFR 1640.8 - Processing of complaints or charges of employment discrimination filed with both the EEOC and a...

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ... discrimination filed with both the EEOC and a section 504 agency. 1640.8 Section 1640.8 Labor Regulations... complaints or charges of employment discrimination filed with both the EEOC and a section 504 agency. (a) Procedures for handling dual-filed complaints or charges. As between the EEOC and a section 504 agency...

  1. 29 CFR 1640.8 - Processing of complaints or charges of employment discrimination filed with both the EEOC and a...

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... discrimination filed with both the EEOC and a section 504 agency. 1640.8 Section 1640.8 Labor Regulations... complaints or charges of employment discrimination filed with both the EEOC and a section 504 agency. (a) Procedures for handling dual-filed complaints or charges. As between the EEOC and a section 504 agency...

  2. 29 CFR 1640.8 - Processing of complaints or charges of employment discrimination filed with both the EEOC and a...

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... discrimination filed with both the EEOC and a section 504 agency. 1640.8 Section 1640.8 Labor Regulations... complaints or charges of employment discrimination filed with both the EEOC and a section 504 agency. (a) Procedures for handling dual-filed complaints or charges. As between the EEOC and a section 504 agency...

  3. 29 CFR 1640.8 - Processing of complaints or charges of employment discrimination filed with both the EEOC and a...

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... discrimination filed with both the EEOC and a section 504 agency. 1640.8 Section 1640.8 Labor Regulations... complaints or charges of employment discrimination filed with both the EEOC and a section 504 agency. (a) Procedures for handling dual-filed complaints or charges. As between the EEOC and a section 504 agency...

  4. The impact of complaints procedures on the welfare, health and clinical practise of 7926 doctors in the UK: a cross-sectional survey

    PubMed Central

    Bourne, Tom; Wynants, Laure; Peters, Mike; Van Audenhove, Chantal; Timmerman, Dirk; Van Calster, Ben; Jalmbrant, Maria

    2015-01-01

    Objectives The primary aim was to investigate the impact of complaints on doctors’ psychological welfare and health. The secondary aim was to assess whether doctors report exposure to a complaints process is associated with defensive medical practise. Design This was a cross-sectional anonymous survey study. Participants were stratified into recent/current, past, no complaints. Each group completed tailored versions of the survey. Participants 95 636 doctors were invited to participate. A total of 10 930(11.4%) responded, 7926 (8.3%) completed the full survey and were included in the complete analysis. Main outcome measures Anxiety and depression were assessed using the standardised Generalised Anxiety Disorder scale and Physical Health Questionnaire. Defensive practise was evaluated using a new measure. Single-item questions measured stress-related illnesses, complaints-related experience, attitudes towards complaints and views on improving complaints processes. Results 16.9% of doctors with current/recent complaints reported moderate/severe depression (relative risk (RR) 1.77 (95% CI 1.48 to 2.13) compared to doctors with no complaints (9.5%)). Fifteen per cent reported moderate/severe anxiety (RR=2.08 (95% CI 1.61 to 2.68) compared to doctors with no complaints (7.3%)). Distress increased with complaint severity, with highest levels after General Medical Council (GMC) referral (26.3% depression, 22.3% anxiety). Doctors with current/recent complaints were 2.08 (95% CI 1.61 to 2.68) times more likely to report thoughts of self-harm or suicidal ideation. Most doctors reported defensive practise: 82–89% hedging and 46–50% avoidance. Twenty per cent felt victimised after whistleblowing, 38% felt bullied, 27% spent over 1 month off work. Over 80% felt processes would improve with transparency, managerial competence, capacity to claim lost earnings and action against vexatious complainants. Conclusions Doctors with recent/current complaints have significant risks of moderate/severe depression, anxiety and suicidal ideation. Morbidity was greatest in cases involving the GMC. Most doctors reported practising defensively, including avoidance of procedures and high-risk patients. Many felt victimised as whistleblowers or reported bullying. Suggestions to improve complaints processes included transparency and managerial competence. PMID:25592686

  5. 24 CFR 103.310 - Conciliation agreement.

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... 24 Housing and Urban Development 1 2011-04-01 2011-04-01 false Conciliation agreement. 103.310... HOUSING FAIR HOUSING-COMPLAINT PROCESSING Conciliation Procedures § 103.310 Conciliation agreement. (a) The terms of a settlement of a complaint will be reduced to a written conciliation agreement. The...

  6. 24 CFR 103.310 - Conciliation agreement.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 24 Housing and Urban Development 1 2013-04-01 2013-04-01 false Conciliation agreement. 103.310... HOUSING FAIR HOUSING-COMPLAINT PROCESSING Conciliation Procedures § 103.310 Conciliation agreement. (a) The terms of a settlement of a complaint will be reduced to a written conciliation agreement. The...

  7. 24 CFR 103.310 - Conciliation agreement.

    Code of Federal Regulations, 2014 CFR

    2014-04-01

    ... 24 Housing and Urban Development 1 2014-04-01 2014-04-01 false Conciliation agreement. 103.310... HOUSING FAIR HOUSING-COMPLAINT PROCESSING Conciliation Procedures § 103.310 Conciliation agreement. (a) The terms of a settlement of a complaint will be reduced to a written conciliation agreement. The...

  8. 20 CFR 667.645 - What procedures apply to the appeals of non-designation of local areas?

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ..., DEPARTMENT OF LABOR ADMINISTRATIVE PROVISIONS UNDER TITLE I OF THE WORKFORCE INVESTMENT ACT Grievance Procedures, Complaints, and State Appeals Processes § 667.645 What procedures apply to the appeals of non... must establish that it was not accorded procedural rights under the appeal process set forth in the...

  9. 25 CFR 141.59 - Customer complaint procedures.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 25 Indians 1 2010-04-01 2010-04-01 false Customer complaint procedures. 141.59 Section 141.59... THE NAVAJO, HOPI AND ZUNI RESERVATIONS Enforcement Powers, Procedures and Remedies § 141.59 Customer complaint procedures. (a) Any customer of a licensee may file a complaint with the Commissioner alleging...

  10. 47 CFR 8.14 - General formal complaint procedures.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... 47 Telecommunication 1 2012-10-01 2012-10-01 false General formal complaint procedures. 8.14 Section 8.14 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL PRESERVING THE OPEN INTERNET § 8.14 General formal complaint procedures. (a) Complaints. In addition to the general pleading...

  11. 47 CFR 8.14 - General formal complaint procedures.

    Code of Federal Regulations, 2014 CFR

    2014-10-01

    ... 47 Telecommunication 1 2014-10-01 2014-10-01 false General formal complaint procedures. 8.14 Section 8.14 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL PRESERVING THE OPEN INTERNET § 8.14 General formal complaint procedures. (a) Complaints. In addition to the general pleading...

  12. 47 CFR 8.14 - General formal complaint procedures.

    Code of Federal Regulations, 2013 CFR

    2013-10-01

    ... 47 Telecommunication 1 2013-10-01 2013-10-01 false General formal complaint procedures. 8.14 Section 8.14 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL PRESERVING THE OPEN INTERNET § 8.14 General formal complaint procedures. (a) Complaints. In addition to the general pleading...

  13. 47 CFR 8.14 - General formal complaint procedures.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... 47 Telecommunication 1 2011-10-01 2011-10-01 false General formal complaint procedures. 8.14 Section 8.14 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL PRESERVING THE OPEN INTERNET § 8.14 General formal complaint procedures. (a) Complaints. In addition to the general pleading...

  14. 45 CFR 1225.18 - Notification of class members of decision.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 45 Public Welfare 4 2010-10-01 2010-10-01 false Notification of class members of decision. 1225.18... AND COMMUNITY SERVICE VOLUNTEER DISCRIMINATION COMPLAINT PROCEDURE Processing Class Complaints of Discrimination § 1225.18 Notification of class members of decision. Class members shall be notified by the agency...

  15. 45 CFR 1225.18 - Notification of class members of decision.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... 45 Public Welfare 4 2011-10-01 2011-10-01 false Notification of class members of decision. 1225.18... AND COMMUNITY SERVICE VOLUNTEER DISCRIMINATION COMPLAINT PROCEDURE Processing Class Complaints of Discrimination § 1225.18 Notification of class members of decision. Class members shall be notified by the agency...

  16. 45 CFR 1156.16 - Mediation.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 45 Public Welfare 3 2010-10-01 2010-10-01 false Mediation. 1156.16 Section 1156.16 Public Welfare... Procedures § 1156.16 Mediation. (a) Referral of complaints for mediation. The Endowment will promptly refer all complaints to the agency designated by the Secretary of HHS to manage the mediation process that...

  17. 20 CFR 667.650 - What procedures apply to the appeals of the Governor's imposition of sanctions for substantial...

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... ADMINISTRATIVE PROVISIONS UNDER TITLE I OF THE WORKFORCE INVESTMENT ACT Grievance Procedures, Complaints, and State Appeals Processes § 667.650 What procedures apply to the appeals of the Governor's imposition of...

  18. 29 CFR 37.76 - What are the required elements of a recipient's discrimination complaint processing procedures?

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... alternative dispute resolution (ADR), as described in paragraph (c) of this section (5) A written Notice of... procedures the recipient adopts must provide for alternative dispute resolution (ADR). The recipient's ADR procedures must provide that: (1) The choice whether to use ADR or the customary process rests with the...

  19. 28 CFR 42.606 - General rules concerning EEOC action on complaints.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... complaints. 42.606 Section 42.606 Judicial Administration DEPARTMENT OF JUSTICE NONDISCRIMINATION; EQUAL EMPLOYMENT OPPORTUNITY; POLICIES AND PROCEDURES Procedures for Complaints of Employment Discrimination Filed... complaints. (a) A complaint of employment discrimination filed with an agency, which is transferred or...

  20. 29 CFR 1640.9 - Processing of complaints or charges of employment discrimination filed with a designated agency...

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... discrimination filed with a designated agency and either a section 504 agency, the EEOC, or both. 1640.9 Section 1640.9 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR COORDINATING THE INVESTIGATION OF COMPLAINTS OR CHARGES OF EMPLOYMENT DISCRIMINATION BASED ON...

  1. Complaint handling in healthcare: expectation gaps between physicians and the public; results of a survey study.

    PubMed

    Friele, R D; Reitsma, P M; de Jong, J D

    2015-10-01

    Patients who submit complaints about the healthcare they have received are often dissatisfied with the response to their complaints. This is usually attributed to the failure of physicians to respond adequately to what complainants want, e.g. an apology or an explanation. However, expectations of complaint handling among the public may colour how they evaluate the way their own complaint is handled. This descriptive study assesses expectations of complaint handling in healthcare among the public and physicians. Negative public expectations and the gap between these expectations and those of physicians may explain patients' dissatisfaction with complaints procedures. We held two surveys; one among physicians, using a panel of 3366 physicians (response rate 57 %, containing all kinds of physicians like GP's, medical specialist and physicians working in a nursing home) and one among the public, using the Dutch Healthcare Consumer Panel (n = 1422, response rate 68 %). We asked both panels identical questions about their expectations of how complaints are handled in healthcare. Differences in expectation scores between the public and the physicians were tested using non-parametric tests. The public have negative expectations about how complaints are handled. Physician's expectations are far more positive, demonstrating large expectation gaps between physicians and the public. The large expectation gap between the public and physicians means that when they meet because of complaint, they are likely to start off with opposite expectations of the situation. This is no favourable condition for a positive outcome of a complaints procedure. The negative public preconceptions about the way their complaint will be handled will prove hard to change during the process of complaints handling. People tend to see what they thought would happen, almost inevitably leading to a negative judgement about how their complaint was handled.

  2. 34 CFR 303.510 - Adopting complaint procedures.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 34 Education 2 2010-07-01 2010-07-01 false Adopting complaint procedures. 303.510 Section 303.510 Education Regulations of the Offices of the Department of Education (Continued) OFFICE OF SPECIAL EDUCATION... Adopting complaint procedures. (a) General. Each lead agency shall adopt written procedures for— (1...

  3. 29 CFR 1640.8 - Processing of complaints or charges of employment discrimination filed with both the EEOC and a...

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... discrimination filed with both the EEOC and a section 504 agency. 1640.8 Section 1640.8 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR COORDINATING THE INVESTIGATION OF COMPLAINTS OR CHARGES OF EMPLOYMENT DISCRIMINATION BASED ON DISABILITY SUBJECT TO THE AMERICANS...

  4. 48 CFR 422.1308 - Complaint procedures.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... Vietnam Era, and Other Eligible Veterans 422.1308 Complaint procedures. The contracting officer shall forward complaints received about the administration of the Vietnam Era Veterans Readjustment Assistance...

  5. 48 CFR 422.1308 - Complaint procedures.

    Code of Federal Regulations, 2013 CFR

    2013-10-01

    ... Vietnam Era, and Other Eligible Veterans 422.1308 Complaint procedures. The contracting officer shall forward complaints received about the administration of the Vietnam Era Veterans Readjustment Assistance...

  6. 48 CFR 422.1308 - Complaint procedures.

    Code of Federal Regulations, 2014 CFR

    2014-10-01

    ... Vietnam Era, and Other Eligible Veterans 422.1308 Complaint procedures. The contracting officer shall forward complaints received about the administration of the Vietnam Era Veterans Readjustment Assistance...

  7. 48 CFR 422.1308 - Complaint procedures.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... Vietnam Era, and Other Eligible Veterans 422.1308 Complaint procedures. The contracting officer shall forward complaints received about the administration of the Vietnam Era Veterans Readjustment Assistance...

  8. 77 FR 31875 - Certain Rubber Resins and Processes for Manufacturing Same; Notice of Receipt of Complaint...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-05-30

    ...., Ltd. of China; Sino Legend Holding Group, Inc. of British Virgin Islands; Sino Legend Holding Group Limited of Hong Kong; HongKong Sino Legend Group Ltd. of Hong Kong; Red Avenue Chemical Co., Ltd. of... and Procedure filed on behalf of SI Group, Inc., on May 21, 2012. The complaint alleges violations of...

  9. 34 CFR 303.172 - Lead agency procedures for resolving complaints.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 34 Education 2 2010-07-01 2010-07-01 false Lead agency procedures for resolving complaints. 303.172 Section 303.172 Education Regulations of the Offices of the Department of Education (Continued... System-Application Requirements § 303.172 Lead agency procedures for resolving complaints. Each...

  10. 34 CFR 300.151 - Adoption of State complaint procedures.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... EDUCATION OF CHILDREN WITH DISABILITIES State Eligibility State Complaint Procedures § 300.151 Adoption of... 34 Education 2 2011-07-01 2010-07-01 true Adoption of State complaint procedures. 300.151 Section 300.151 Education Regulations of the Offices of the Department of Education (Continued) OFFICE OF...

  11. 34 CFR 300.151 - Adoption of State complaint procedures.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... EDUCATION OF CHILDREN WITH DISABILITIES State Eligibility State Complaint Procedures § 300.151 Adoption of... 34 Education 2 2010-07-01 2010-07-01 false Adoption of State complaint procedures. 300.151 Section 300.151 Education Regulations of the Offices of the Department of Education (Continued) OFFICE OF...

  12. 34 CFR 303.172 - Lead agency procedures for resolving complaints.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 34 Education 2 2011-07-01 2010-07-01 true Lead agency procedures for resolving complaints. 303.172 Section 303.172 Education Regulations of the Offices of the Department of Education (Continued) OFFICE OF...-Application Requirements § 303.172 Lead agency procedures for resolving complaints. Each application must...

  13. 7 CFR 15f.5 - How do I request that USDA consider my complaint under these procedures?

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 7 Agriculture 1 2010-01-01 2010-01-01 false How do I request that USDA consider my complaint under... UNDER SECTION 741 I Filed a Complaint With USDA Prior to July 1, 1997, How Do I Request That USDA Consider My Complaint Using These Procedures? § 15f.5 How do I request that USDA consider my complaint...

  14. 7 CFR 15f.5 - How do I request that USDA consider my complaint under these procedures?

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ... 7 Agriculture 1 2011-01-01 2011-01-01 false How do I request that USDA consider my complaint under... UNDER SECTION 741 I Filed a Complaint With USDA Prior to July 1, 1997, How Do I Request That USDA Consider My Complaint Using These Procedures? § 15f.5 How do I request that USDA consider my complaint...

  15. 7 CFR 15f.5 - How do I request that USDA consider my complaint under these procedures?

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... 7 Agriculture 1 2012-01-01 2012-01-01 false How do I request that USDA consider my complaint under... UNDER SECTION 741 I Filed a Complaint With USDA Prior to July 1, 1997, How Do I Request That USDA Consider My Complaint Using These Procedures? § 15f.5 How do I request that USDA consider my complaint...

  16. 7 CFR 15f.5 - How do I request that USDA consider my complaint under these procedures?

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ... 7 Agriculture 1 2014-01-01 2014-01-01 false How do I request that USDA consider my complaint under... UNDER SECTION 741 I Filed a Complaint With USDA Prior to July 1, 1997, How Do I Request That USDA Consider My Complaint Using These Procedures? § 15f.5 How do I request that USDA consider my complaint...

  17. 7 CFR 15f.5 - How do I request that USDA consider my complaint under these procedures?

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... 7 Agriculture 1 2013-01-01 2013-01-01 false How do I request that USDA consider my complaint under... UNDER SECTION 741 I Filed a Complaint With USDA Prior to July 1, 1997, How Do I Request That USDA Consider My Complaint Using These Procedures? § 15f.5 How do I request that USDA consider my complaint...

  18. 28 CFR 42.613 - Definitions.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    .... (f) Joint complaint means a complaint of employment discrimination covered by title VII or the Equal... Judicial Administration DEPARTMENT OF JUSTICE NONDISCRIMINATION; EQUAL EMPLOYMENT OPPORTUNITY; POLICIES AND PROCEDURES Procedures for Complaints of Employment Discrimination Filed Against Recipients of Federal...

  19. 10 CFR 708.13 - What must an employee do to show that all grievance-arbitration procedures have been exhausted?

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ...-arbitration procedures have been exhausted? 708.13 Section 708.13 Energy DEPARTMENT OF ENERGY DOE CONTRACTOR EMPLOYEE PROTECTION PROGRAM Employee Complaint Resolution Process § 708.13 What must an employee do to show... which the grievance-arbitration procedure was terminated and the reasons for termination; or (2) State...

  20. 20 CFR 667.600 - What local area, State and direct recipient grievance procedures must be established?

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... INVESTMENT ACT Grievance Procedures, Complaints, and State Appeals Processes § 667.600 What local area, State... awards Title I funds must provide the information referred to in paragraph (b)(1) of this section to... violation to submit the grievance to a binding arbitration procedure, if a collective bargaining agreement...

  1. 20 CFR 667.600 - What local area, State and direct recipient grievance procedures must be established?

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... INVESTMENT ACT Grievance Procedures, Complaints, and State Appeals Processes § 667.600 What local area, State... awards Title I funds must provide the information referred to in paragraph (b)(1) of this section to... violation to submit the grievance to a binding arbitration procedure, if a collective bargaining agreement...

  2. 7 CFR 46.48 - Procedure for investigating complaints involving commodities of a unique nature or coming from a...

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ... 7 Agriculture 2 2014-01-01 2014-01-01 false Procedure for investigating complaints involving commodities of a unique nature or coming from a distinct geographic area. 46.48 Section 46.48 Agriculture... Procedure for investigating complaints involving commodities of a unique nature or coming from a distinct...

  3. 7 CFR 46.48 - Procedure for investigating complaints involving commodities of a unique nature or coming from a...

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 7 Agriculture 2 2010-01-01 2010-01-01 false Procedure for investigating complaints involving commodities of a unique nature or coming from a distinct geographic area. 46.48 Section 46.48 Agriculture... Procedure for investigating complaints involving commodities of a unique nature or coming from a distinct...

  4. 7 CFR 46.48 - Procedure for investigating complaints involving commodities of a unique nature or coming from a...

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... 7 Agriculture 2 2013-01-01 2013-01-01 false Procedure for investigating complaints involving commodities of a unique nature or coming from a distinct geographic area. 46.48 Section 46.48 Agriculture... Procedure for investigating complaints involving commodities of a unique nature or coming from a distinct...

  5. 7 CFR 46.48 - Procedure for investigating complaints involving commodities of a unique nature or coming from a...

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... 7 Agriculture 2 2012-01-01 2012-01-01 false Procedure for investigating complaints involving commodities of a unique nature or coming from a distinct geographic area. 46.48 Section 46.48 Agriculture... Procedure for investigating complaints involving commodities of a unique nature or coming from a distinct...

  6. 7 CFR 46.48 - Procedure for investigating complaints involving commodities of a unique nature or coming from a...

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ... 7 Agriculture 2 2011-01-01 2011-01-01 false Procedure for investigating complaints involving commodities of a unique nature or coming from a distinct geographic area. 46.48 Section 46.48 Agriculture... Procedure for investigating complaints involving commodities of a unique nature or coming from a distinct...

  7. 28 CFR 42.610 - Agency enforcement of unresolved complaints.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... 28 Judicial Administration 1 2014-07-01 2014-07-01 false Agency enforcement of unresolved complaints. 42.610 Section 42.610 Judicial Administration DEPARTMENT OF JUSTICE NONDISCRIMINATION; EQUAL EMPLOYMENT OPPORTUNITY; POLICIES AND PROCEDURES Procedures for Complaints of Employment Discrimination Filed...

  8. 28 CFR 42.607 - EEOC dismissals of complaints.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... 28 Judicial Administration 1 2014-07-01 2014-07-01 false EEOC dismissals of complaints. 42.607 Section 42.607 Judicial Administration DEPARTMENT OF JUSTICE NONDISCRIMINATION; EQUAL EMPLOYMENT OPPORTUNITY; POLICIES AND PROCEDURES Procedures for Complaints of Employment Discrimination Filed Against...

  9. 48 CFR 22.1406 - Complaint procedures.

    Code of Federal Regulations, 2014 CFR

    2014-10-01

    ... 48 Federal Acquisition Regulations System 1 2014-10-01 2014-10-01 false Complaint procedures. 22.1406 Section 22.1406 Federal Acquisition Regulations System FEDERAL ACQUISITION REGULATION... forward any complaints received about the administration of the Act to— (1) Director, Office of Federal...

  10. Complaints against health-care professionals providing police custodial and forensic medical/health-care services and sexual offence examiner services in England, Wales and Northern Ireland.

    PubMed

    Kennedy, Kieran M; Green, Peter G; Payne-James, J Jason

    2017-01-01

    Complaints management is an integral component of good clinical governance and an essential contributor to patient safety. Little is known about complaints against health-care professionals (HCPs) in police custodial settings and sexual assault referral centres. This study explored the frequency with which complaints are made against such HCPs working in England, Wales and Northern Ireland. It explored the nature of those complaints and the procedures by which they are investigated. Relevant information was requested from all police services in England, Wales and Northern Ireland; professional regulatory bodies; and the Independent Police Complaints Commission under the Freedom of Information Act (FOIA). Eighty-nine per cent of police services responded to the FOIA request. However, only a minority of these provided detailed information. Many police services cited the provision of health-care services by external providers as the reason for not holding information upon complaints. There was no evidence of any upward trend in the numbers of complaints over the study period. Delayed response to a request for attendance, incivility, medication issues and issues regarding the quality of reports and evidence were amongst the most common types of complaints described. A small number of responders provided copies of the disciplinary procedures used to manage complaints against HCPs. Significant heterogeneity exists in respect of complaints handling procedures across custodial and forensic medical/health-care services and sexual offence examiner services. An opportunity to identify learning for improvement is being missed as a result of the absence of standardised complaints handling procedures.

  11. 32 CFR 806b.1 - Summary of revisions.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... are new or have major changes; changes appeal processing from Air Force Communications and Information... procedures on complaints; and provides guidance on recall rosters; social rosters; consent statements...

  12. 77 FR 31361 - Medicare and Medicaid Programs; Application by American Osteopathic Association/Healthcare...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-05-25

    ... use in enforcement activities; monitoring procedures for provider entities found not in compliance... to activities relating to the survey and certification of facilities are at 42 CFR part 488. The... appropriately to complaints against accredited facilities. AOA/HFAP's processes and procedures for monitoring an...

  13. 76 FR 59136 - Medicare and Medicaid Programs; Application by Community Health Accreditation Program for...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2011-09-23

    ... use in enforcement activities; monitoring procedures for provider entities found not in compliance... pertaining to activities relating to the survey and certification of facilities are at 42 CFR part 488. The... complaints against accredited facilities. ++ CHAP's processes and procedures for monitoring HHAs found out of...

  14. 78 FR 38043 - Medicare and Medicaid Programs; Application From the American Osteopathic Association/Health...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-06-25

    ... activities; monitoring procedures for provider entities found not in compliance with the conditions or... concerning provider agreements are at 42 CFR part 489 and those pertaining to activities relating to the... appropriately to complaints against accredited facilities. ++ AOA/HFAP's processes and procedures for monitoring...

  15. 34 CFR 300.511 - Impartial due process hearing.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 34 Education 2 2010-07-01 2010-07-01 false Impartial due process hearing. 300.511 Section 300.511... Impartial due process hearing. (a) General. Whenever a due process complaint is received under § 300.507 or... process hearing, consistent with the procedures in §§ 300.507, 300.508, and 300.510. (b) Agency...

  16. 28 CFR 42.608 - Agency action on complaints dismissed by EEOC.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... 28 Judicial Administration 1 2014-07-01 2014-07-01 false Agency action on complaints dismissed by EEOC. 42.608 Section 42.608 Judicial Administration DEPARTMENT OF JUSTICE NONDISCRIMINATION; EQUAL EMPLOYMENT OPPORTUNITY; POLICIES AND PROCEDURES Procedures for Complaints of Employment Discrimination Filed...

  17. 28 CFR 42.731 - Complaints.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... PROCEDURES Nondiscrimination on the Basis of Age in Federally Assisted Programs or Activities; Implementation of the Age Discrimination Act of 1975 Compliance Procedures § 42.731 Complaints. (a) General. This... complainant first learned of the alleged violation, and is signed by the complainant). (3) When a complaint is...

  18. 28 CFR 42.731 - Complaints.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... PROCEDURES Nondiscrimination on the Basis of Age in Federally Assisted Programs or Activities; Implementation of the Age Discrimination Act of 1975 Compliance Procedures § 42.731 Complaints. (a) General. This... complainant first learned of the alleged violation, and is signed by the complainant). (3) When a complaint is...

  19. 45 CFR 1156.15 - Complaints.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... discrimination. However, for good cause, the Endowment may extend this time limit. The Endowment will consider... complainant and the recipient of their rights and obligations under the complaint procedure, including the right to have a representative at all stages of the complaint procedure. (3) Notifying the complainant...

  20. 24 CFR 1000.54 - What procedures apply to complaints arising out of any of the methods of providing for Indian...

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 24 Housing and Urban Development 4 2010-04-01 2010-04-01 false What procedures apply to complaints arising out of any of the methods of providing for Indian preference? 1000.54 Section 1000.54 Housing and... ACTIVITIES General § 1000.54 What procedures apply to complaints arising out of any of the methods of...

  1. 10 CFR 590.317 - Complaints.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 10 Energy 4 2010-01-01 2010-01-01 false Complaints. 590.317 Section 590.317 Energy DEPARTMENT OF ENERGY (CONTINUED) NATURAL GAS (ECONOMIC REGULATORY ADMINISTRATION) ADMINISTRATIVE PROCEDURES WITH RESPECT TO THE IMPORT AND EXPORT OF NATURAL GAS Procedures § 590.317 Complaints. (a) Any person may file a...

  2. 5 CFR 1201.123 - Contents of complaint.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... AND PROCEDURES Procedures for Original Jurisdiction Cases Special Counsel Disciplinary Actions § 1201... to file briefs, memoranda, or both in any disciplinary action complaint the Special Counsel brings... actions listed below, he or she must file a written complaint in accordance with § 1201.122 of this part...

  3. 17 CFR 12.13 - Complaint; election of procedure.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... RELATING TO REPARATIONS General Information and Preliminary Consideration of Pleadings § 12.13 Complaint; election of procedure. (a) In general. Any person complaining of a violation of any provision of the Act or... 17 Commodity and Securities Exchanges 1 2010-04-01 2010-04-01 false Complaint; election of...

  4. 5 CFR 1201.124 - Rights; answer to complaint.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... PRACTICES AND PROCEDURES Procedures for Original Jurisdiction Cases Special Counsel Disciplinary Actions... Special Counsel files a complaint proposing a disciplinary action against an employee under 5 U.S.C. 1215... Counsel disciplinary action complaint may file an answer with the Clerk of the Board within 35 days of the...

  5. 39 CFR 951.5 - Complaint of misconduct.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ... 39 Postal Service 1 2012-07-01 2012-07-01 false Complaint of misconduct. 951.5 Section 951.5 Postal Service UNITED STATES POSTAL SERVICE PROCEDURES PROCEDURE GOVERNING THE ELIGIBILITY OF PERSONS TO PRACTICE BEFORE THE POSTAL SERVICE § 951.5 Complaint of misconduct. (a) If the head of any department of...

  6. 39 CFR 951.5 - Complaint of misconduct.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... 39 Postal Service 1 2013-07-01 2013-07-01 false Complaint of misconduct. 951.5 Section 951.5 Postal Service UNITED STATES POSTAL SERVICE PROCEDURES PROCEDURE GOVERNING THE ELIGIBILITY OF PERSONS TO PRACTICE BEFORE THE POSTAL SERVICE § 951.5 Complaint of misconduct. (a) If the head of any department of...

  7. 78 FR 25489 - Privacy Act of 1974: New System of Records

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-05-01

    ... Procedures for Handling Complaints of Volunteer/Trainee Sexual Misconduct or the section of the Peace Corps... Misconduct Complaint Files. Security classification: Not applicable. System location: Office of the General... Procedures for Handling Complaints of Volunteer/Trainee Sexual Misconduct, or the section of the Peace Corps...

  8. 39 CFR 951.5 - Complaint of misconduct.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 39 Postal Service 1 2010-07-01 2010-07-01 false Complaint of misconduct. 951.5 Section 951.5 Postal Service UNITED STATES POSTAL SERVICE PROCEDURES PROCEDURE GOVERNING THE ELIGIBILITY OF PERSONS TO PRACTICE BEFORE THE POSTAL SERVICE § 951.5 Complaint of misconduct. (a) If the head of any department of...

  9. 39 CFR 951.5 - Complaint of misconduct.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 39 Postal Service 1 2011-07-01 2011-07-01 false Complaint of misconduct. 951.5 Section 951.5 Postal Service UNITED STATES POSTAL SERVICE PROCEDURES PROCEDURE GOVERNING THE ELIGIBILITY OF PERSONS TO PRACTICE BEFORE THE POSTAL SERVICE § 951.5 Complaint of misconduct. (a) If the head of any department of...

  10. 39 CFR 951.5 - Complaint of misconduct.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... 39 Postal Service 1 2014-07-01 2014-07-01 false Complaint of misconduct. 951.5 Section 951.5 Postal Service UNITED STATES POSTAL SERVICE PROCEDURES PROCEDURE GOVERNING THE ELIGIBILITY OF PERSONS TO PRACTICE BEFORE THE POSTAL SERVICE § 951.5 Complaint of misconduct. (a) If the head of any department of...

  11. 34 CFR 300.151 - Adoption of State complaint procedures.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... EDUCATION OF CHILDREN WITH DISABILITIES State Eligibility State Complaint Procedures § 300.151 Adoption of... discretion, providing for the filing of a complaint with a public agency and the right to have the SEA review... interested individuals, including parent training and information centers, protection and advocacy agencies...

  12. 34 CFR 300.151 - Adoption of State complaint procedures.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... EDUCATION OF CHILDREN WITH DISABILITIES State Eligibility State Complaint Procedures § 300.151 Adoption of... discretion, providing for the filing of a complaint with a public agency and the right to have the SEA review... interested individuals, including parent training and information centers, protection and advocacy agencies...

  13. 34 CFR 300.151 - Adoption of State complaint procedures.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ... EDUCATION OF CHILDREN WITH DISABILITIES State Eligibility State Complaint Procedures § 300.151 Adoption of... discretion, providing for the filing of a complaint with a public agency and the right to have the SEA review... interested individuals, including parent training and information centers, protection and advocacy agencies...

  14. When informed consent goes poorly: a descriptive study of medical negligence claims and patient complaints.

    PubMed

    Gogos, Andrew J; Clark, Richard B; Bismark, Marie M; Gruen, Russell L; Studdert, David M

    2011-09-19

    To describe the frequency, characteristics, and outcomes of medicolegal disputes over informed consent. Retrospective review and analysis of negligence claims against doctors insured by Avant Mutual Group Limited and complaints lodged with the Office of the Health Services Commissioner of Victoria that alleged failures in the informed consent process and were adjudicated between 1 January 2002 and 31 December 2008. Case frequency (by medical specialty), type of allegation, type of treatment. A total of 481 cases alleged deficiencies in the informed consent process (218 of 1898 conciliated complaints [11.5%]; 263 of 7846 negligence claims [3.4%]). 57% of these cases were against surgeons. Plastic surgeons experienced dispute rates that were more than twice those of any other specialty or subspecialty group. 92% of cases (442/481) involved surgical procedures and 16% (77/481) involved cosmetic procedures. The primary allegation in 71% of cases was that the clinician failed to mention or properly explain risks of complications. Five treatment types - procedures on reproductive organs (12% of cases), procedures on facial features excluding eyes (12%), prescription medications (8%), eye surgery (7%) and breast surgery (7%) - accounted for 46% of all cases. The typical dispute over informed consent involves an operation, often cosmetic, and allegations that a particular complication was not properly disclosed. With Australian courts now looking to patient preferences in setting legal standards of care for risk disclosure, medicolegal disputes provide valuable insights for targeting both quality improvement efforts and risk management activities.

  15. 32 CFR 513.2 - Administrative procedures for processing complaints.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... OF CIVIL AUTHORITIES AND PUBLIC RELATIONS INDEBTEDNESS OF MILITARY PERSONNEL § 513.2 Administrative... affects the Army's public image. Also, explain that the willful failure to resolve unpaid debts may result...

  16. 28 CFR 42.408 - Complaint procedures.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... 28 Judicial Administration 1 2014-07-01 2014-07-01 false Complaint procedures. 42.408 Section 42.408 Judicial Administration DEPARTMENT OF JUSTICE NONDISCRIMINATION; EQUAL EMPLOYMENT OPPORTUNITY; POLICIES AND PROCEDURES Coordination of Enforcement of Non-discrimination in Federally Assisted Programs...

  17. 20 CFR 636.3 - Complaint and hearing procedures at the grantee level.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false Complaint and hearing procedures at the grantee level. 636.3 Section 636.3 Employees' Benefits EMPLOYMENT AND TRAINING ADMINISTRATION, DEPARTMENT... complaint is filed. (6) When a participant is an employee of a grantee or subrecipient and alleges that an...

  18. 20 CFR 667.640 - What additional appeal processes or systems must a State have for the WIA program?

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false What additional appeal processes or systems... TRAINING ADMINISTRATION, DEPARTMENT OF LABOR ADMINISTRATIVE PROVISIONS UNDER TITLE I OF THE WORKFORCE INVESTMENT ACT Grievance Procedures, Complaints, and State Appeals Processes § 667.640 What additional appeal...

  19. 43 CFR 17.332 - Mediation.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ..., and Enforcement Procedures § 17.332 Mediation. (a) Referral of complaints for mediation. DOI will... it. The FMCS shall send the agreement to DOI. DOI, however, retains the right to monitor the... process without prior approval of the head of the mediation agency. (e) DOI will use the mediation process...

  20. [The citizen as plaintiff in disciplinary procedures, lack of complaints possibly due to poor knowledge of the disciplinary system for health care].

    PubMed

    Hout, Erik; Friele, Roland; Legemaate, Johan

    2009-01-01

    To provide insight into the general public's knowledge of disciplinary procedures, their grounds for lodging a complaint or otherwise and their confidence in the disciplinary system. Descriptive. In 2008, questionnaires were sent to all 1368 members of the Healthcare Consumer Panel of the Netherlands Institute for Health Services Research (NIVEL), to check their knowledge about the disciplinary procedures. The response was 69%. The majority of the respondents were not well-informed about the aims and procedures of the disciplinary system. They did not know which complaints can be brought before a disciplinary board and were of the opinion that you had to be very confident about your case to lodge a complaint. Many respondents expressed concerns about the accessibility of the disciplinary system. More than one-third of the respondents had no confidence in the independent status of the disciplinary proceedings. Efforts should be made to optimise the possibilities for members of the general public to lodge complaints. Examples are: organising a single office where complaints can be submitted, providing public information materials about the aims and procedures of the disciplinary system, and supplying concrete support to individuals who wish to lodge a complaint. For complaints that arise as a result of shortcomings in the quality of care provided, but which are not serious enough to justify the imposition of sanctions, ways should be found to provide plaintiffs with a just outcome. For example, the professionals involved should make it clear how the incident will be prevented from happening again.

  1. 75 FR 66391 - Regulations Containing Procedures for Handling of Retaliation Complaints; Extension of the Office...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-10-28

    ..., Procedures for Handling of Discrimination Complaints Under Section 806 of the Corporate and Criminal Fraud... Systems Security Act of 2007, Enacted as Section 1413 of the Implementing Recommendations of the 9/11... Complaints Under Section 806 of the Corporate and Criminal Fraud Accountability Act of 2002, Title VIII of...

  2. 42 CFR 423.564 - Grievance procedures.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ...) Distinguished from the quality improvement organization complaint process. Under section 1154(a)(14) of the Act... of services they have received under the Medicare program. This process is separate and distinct from...) The Part D plan sponsor must notify the enrollee of its decision as expeditiously as the case requires...

  3. 7 CFR 1924.259 - Handling dwelling construction complaints.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 7 Agriculture 12 2010-01-01 2010-01-01 false Handling dwelling construction complaints. 1924.259... OF AGRICULTURE PROGRAM REGULATIONS CONSTRUCTION AND REPAIR Complaints and Compensation for Construction Defects § 1924.259 Handling dwelling construction complaints. This section describes the procedure...

  4. Governance and the Professional School

    ERIC Educational Resources Information Center

    Kraft, Ivor

    1975-01-01

    In the future the professional school should be governed according to strictly democratic procedures with shared powers among all the constituencies, limited tenure in all administrative posts, and provisions for due process and grievance machinery to handle all academic complaints. (Editor/KE)

  5. [Complaint to the disciplinary board about a resident].

    PubMed

    Linthorst, Gabor E; Lauw, Fanny N; Hanekamp, Lilian A; Hoekstra, Joost B L

    2014-01-01

    We describe the course of two complaints that were filed by patients to the Dutch Medical Disciplinary Board against two internal medicine residents. In the procedure following the complaints the supervisor and the teacher were actively involved, which resulted in one complaint being dropped. We describe the importance of adequate moral support in such cases, as the complaint may lead to loss of work satisfaction or self-esteem, especially for those in training. We make some recommendations on how the resident and the supervisor/head of the department should engage in complaints filed to the Medical Disciplinary Board. In addition, we suggest that routine 'error-meetings' may help to provide an open atmosphere where disclosure of errors and the various procedures at the hospital or disciplinary boards are promoted.

  6. 24 CFR 3282.403 - Consumer complaint and information referral.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 24 Housing and Urban Development 5 2010-04-01 2010-04-01 false Consumer complaint and information... HOUSING AND URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling and Remedial Actions § 3282.403 Consumer complaint and information referral. When a consumer...

  7. 24 CFR 3282.403 - Consumer complaint and information referral.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 24 Housing and Urban Development 5 2013-04-01 2013-04-01 false Consumer complaint and information... HOUSING AND URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling and Remedial Actions § 3282.403 Consumer complaint and information referral. When a consumer...

  8. 24 CFR 3282.403 - Consumer complaint and information referral.

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... 24 Housing and Urban Development 5 2011-04-01 2011-04-01 false Consumer complaint and information... HOUSING AND URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling and Remedial Actions § 3282.403 Consumer complaint and information referral. When a consumer...

  9. 24 CFR 3282.403 - Consumer complaint and information referral.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 24 Housing and Urban Development 5 2012-04-01 2012-04-01 false Consumer complaint and information... HOUSING AND URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling and Remedial Actions § 3282.403 Consumer complaint and information referral. When a consumer...

  10. 29 CFR 1985.103 - Filing of retaliation complaint.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ..., DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR HANDLING RETALIATION COMPLAINTS UNDER THE EMPLOYEE PROTECTION PROVISION OF THE CONSUMER FINANCIAL PROTECTION ACT OF 2010 Complaints, Investigations, Findings, and... 29 Labor 9 2014-07-01 2014-07-01 false Filing of retaliation complaint. 1985.103 Section 1985.103...

  11. 24 CFR 3282.403 - Consumer complaint and information referral.

    Code of Federal Regulations, 2014 CFR

    2014-04-01

    ... 24 Housing and Urban Development 5 2014-04-01 2014-04-01 false Consumer complaint and information... HOUSING AND URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling and Remedial Actions § 3282.403 Consumer complaint and information referral. (a) Retailer...

  12. The GDC - lifting the lid. Part 4: fitness to practise.

    PubMed

    Mathewson, H; Rudkin, D

    2008-07-26

    As an organisation whose function is to protect the public, the General Dental Council's role in investigating complaints about dentists and dental care professionals dealing suitably with those who have been shown to practise in an unprofessional or dangerous manner is obviously of paramount importance. This article looks at the GDC's fitness to practise procedures - the system that looks into complaints and allegations of malpractice about dental practitioners. It outlines the different stages in the process and introduces some of the many people involved with the efficient running of this vital service.

  13. 24 CFR 26.13 - Complaint.

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... PROCEDURES Hearings Before Hearing Officers Pleadings and Motions § 26.13 Complaint. (a) Respondent. A complaint shall be served upon the party against whom an administrative action is taken, who shall be called... administrative action is based. The grounds set forth in the complaint may not contain allegations beyond the...

  14. 29 CFR 458.55 - Content of complaint.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... Prohibited Discipline § 458.55 Content of complaint. (a) The complaint shall contain appropriate identifying information and a clear and concise statement of the facts constituting the alleged violation. (b) The complainant shall submit with his complaint a statement setting forth the procedures, if any, invoked to...

  15. 29 CFR 1626.5 - Where to submit complaints and charges.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ... 29 Labor 4 2012-07-01 2012-07-01 false Where to submit complaints and charges. 1626.5 Section 1626.5 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES-AGE DISCRIMINATION IN EMPLOYMENT ACT § 1626.5 Where to submit complaints and charges. Complaints and...

  16. 29 CFR 1626.5 - Where to submit complaints and charges.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... 29 Labor 4 2013-07-01 2013-07-01 false Where to submit complaints and charges. 1626.5 Section 1626.5 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES-AGE DISCRIMINATION IN EMPLOYMENT ACT § 1626.5 Where to submit complaints and charges. Complaints and...

  17. 29 CFR 1626.5 - Where to submit complaints and charges.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 29 Labor 4 2010-07-01 2010-07-01 false Where to submit complaints and charges. 1626.5 Section 1626.5 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES-AGE DISCRIMINATION IN EMPLOYMENT ACT § 1626.5 Where to submit complaints and charges. Complaints and...

  18. 29 CFR 1626.5 - Where to submit complaints and charges.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 29 Labor 4 2011-07-01 2011-07-01 false Where to submit complaints and charges. 1626.5 Section 1626.5 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES-AGE DISCRIMINATION IN EMPLOYMENT ACT § 1626.5 Where to submit complaints and charges. Complaints and...

  19. 29 CFR 1626.5 - Where to submit complaints and charges.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... 29 Labor 4 2014-07-01 2014-07-01 false Where to submit complaints and charges. 1626.5 Section 1626.5 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES-AGE DISCRIMINATION IN EMPLOYMENT ACT § 1626.5 Where to submit complaints and charges. Complaints and...

  20. 25 CFR 11.300 - Complaints.

    Code of Federal Regulations, 2014 CFR

    2014-04-01

    ... 25 Indians 1 2014-04-01 2014-04-01 false Complaints. 11.300 Section 11.300 Indians BUREAU OF INDIAN AFFAIRS, DEPARTMENT OF THE INTERIOR LAW AND ORDER COURTS OF INDIAN OFFENSES AND LAW AND ORDER CODE Criminal Procedure § 11.300 Complaints. (a) A complaint is a written statement of the essential facts...

  1. 10 CFR 501.162 - Contents of a complaint.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 10 Energy 4 2010-01-01 2010-01-01 false Contents of a complaint. 501.162 Section 501.162 Energy DEPARTMENT OF ENERGY (CONTINUED) ALTERNATE FUELS ADMINISTRATIVE PROCEDURES AND SANCTIONS Enforcement § 501.162 Contents of a complaint. A complaint must contain a complete statement of all relevant facts...

  2. 10 CFR 501.161 - Filing a complaint.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 10 Energy 4 2010-01-01 2010-01-01 false Filing a complaint. 501.161 Section 501.161 Energy DEPARTMENT OF ENERGY (CONTINUED) ALTERNATE FUELS ADMINISTRATIVE PROCEDURES AND SANCTIONS Enforcement § 501.161 Filing a complaint. (a) A complaint under this subpart must be submitted in writing over the...

  3. 14 CFR 382.155 - How must carriers respond to written complaints?

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ... 14 Aeronautics and Space 4 2011-01-01 2011-01-01 false How must carriers respond to written complaints? 382.155 Section 382.155 Aeronautics and Space OFFICE OF THE SECRETARY, DEPARTMENT OF... TRAVEL Complaints and Enforcement Procedures § 382.155 How must carriers respond to written complaints...

  4. 14 CFR 382.155 - How must carriers respond to written complaints?

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 14 Aeronautics and Space 4 2010-01-01 2010-01-01 false How must carriers respond to written complaints? 382.155 Section 382.155 Aeronautics and Space OFFICE OF THE SECRETARY, DEPARTMENT OF... TRAVEL Complaints and Enforcement Procedures § 382.155 How must carriers respond to written complaints...

  5. 14 CFR 382.155 - How must carriers respond to written complaints?

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... 14 Aeronautics and Space 4 2012-01-01 2012-01-01 false How must carriers respond to written complaints? 382.155 Section 382.155 Aeronautics and Space OFFICE OF THE SECRETARY, DEPARTMENT OF... TRAVEL Complaints and Enforcement Procedures § 382.155 How must carriers respond to written complaints...

  6. 14 CFR 382.155 - How must carriers respond to written complaints?

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ... 14 Aeronautics and Space 4 2014-01-01 2014-01-01 false How must carriers respond to written complaints? 382.155 Section 382.155 Aeronautics and Space OFFICE OF THE SECRETARY, DEPARTMENT OF... TRAVEL Complaints and Enforcement Procedures § 382.155 How must carriers respond to written complaints...

  7. 14 CFR 382.155 - How must carriers respond to written complaints?

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... 14 Aeronautics and Space 4 2013-01-01 2013-01-01 false How must carriers respond to written complaints? 382.155 Section 382.155 Aeronautics and Space OFFICE OF THE SECRETARY, DEPARTMENT OF... TRAVEL Complaints and Enforcement Procedures § 382.155 How must carriers respond to written complaints...

  8. Customer complaints in the National Health Service.

    PubMed

    Reid, N; Reid, R; Morris, D

    1995-11-01

    This paper addresses the role of consumer complaints in the flourishing quality assurance industry within the National Health Service (NHS), and considers the traditional ethos of complaints within the service. The advent of the internal market is considered as one of a range of factors which may change attitudes of NHS staff to complaints. In evaluating how complaints services might develop relevant literature is reviewed and recent national data on complaints procedures are cited.

  9. 48 CFR 1503.905 - Procedures for investigating complaints.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... 48 Federal Acquisition Regulations System 6 2011-10-01 2011-10-01 false Procedures for investigating complaints. 1503.905 Section 1503.905 Federal Acquisition Regulations System ENVIRONMENTAL PROTECTION AGENCY GENERAL IMPROPER BUSINESS PRACTICES AND PERSONAL CONFLICTS OF INTEREST Whistle Blower...

  10. 48 CFR 22.1406 - Complaint procedures.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... Federal Contract Compliance, 200 Constitution Avenue, NW., Washington, DC 20210, or to any OFCCP regional... 48 Federal Acquisition Regulations System 1 2012-10-01 2012-10-01 false Complaint procedures. 22.1406 Section 22.1406 Federal Acquisition Regulations System FEDERAL ACQUISITION REGULATION...

  11. 48 CFR 22.1406 - Complaint procedures.

    Code of Federal Regulations, 2013 CFR

    2013-10-01

    ... Federal Contract Compliance, 200 Constitution Avenue, NW., Washington, DC 20210, or to any OFCCP regional... 48 Federal Acquisition Regulations System 1 2013-10-01 2013-10-01 false Complaint procedures. 22.1406 Section 22.1406 Federal Acquisition Regulations System FEDERAL ACQUISITION REGULATION...

  12. 48 CFR 22.1406 - Complaint procedures.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... Federal Contract Compliance, 200 Constitution Avenue, NW., Washington, DC 20210, or to any OFCCP regional... 48 Federal Acquisition Regulations System 1 2010-10-01 2010-10-01 false Complaint procedures. 22.1406 Section 22.1406 Federal Acquisition Regulations System FEDERAL ACQUISITION REGULATION...

  13. 48 CFR 22.1308 - Complaint procedures.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... 48 Federal Acquisition Regulations System 1 2012-10-01 2012-10-01 false Complaint procedures. 22.1308 Section 22.1308 Federal Acquisition Regulations System FEDERAL ACQUISITION REGULATION... the Department of Labor, or to the Director, Office of Federal Contract Compliance Programs, 200...

  14. 48 CFR 22.1308 - Complaint procedures.

    Code of Federal Regulations, 2014 CFR

    2014-10-01

    ... 48 Federal Acquisition Regulations System 1 2014-10-01 2014-10-01 false Complaint procedures. 22.1308 Section 22.1308 Federal Acquisition Regulations System FEDERAL ACQUISITION REGULATION... the Department of Labor, or to the Director, Office of Federal Contract Compliance Programs, 200...

  15. 48 CFR 22.1308 - Complaint procedures.

    Code of Federal Regulations, 2013 CFR

    2013-10-01

    ... 48 Federal Acquisition Regulations System 1 2013-10-01 2013-10-01 false Complaint procedures. 22.1308 Section 22.1308 Federal Acquisition Regulations System FEDERAL ACQUISITION REGULATION... the Department of Labor, or to the Director, Office of Federal Contract Compliance Programs, 200...

  16. 48 CFR 22.1308 - Complaint procedures.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 48 Federal Acquisition Regulations System 1 2010-10-01 2010-10-01 false Complaint procedures. 22.1308 Section 22.1308 Federal Acquisition Regulations System FEDERAL ACQUISITION REGULATION... the Department of Labor, or to the Director, Office of Federal Contract Compliance Programs, 200...

  17. 48 CFR 422.1406 - Complaint procedures.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 48 Federal Acquisition Regulations System 4 2010-10-01 2010-10-01 false Complaint procedures. 422.1406 Section 422.1406 Federal Acquisition Regulations System DEPARTMENT OF AGRICULTURE SOCIOECONOMIC PROGRAMS APPLICATION OF LABOR LAWS TO GOVERNMENT ACQUISITIONS Employment of Workers With Disabilities 422...

  18. 78 FR 52868 - Pole Attachment Complaint Procedures

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-08-27

    ... FEDERAL COMMUNICATIONS COMMISSION 47 CFR Part 1 [CS Docket No. 97-151; FCC 98-20] Pole Attachment Complaint Procedures AGENCY: Federal Communications Commission. ACTION: Final rule; announcement of... collections and reduce any burdens caused thereby, please contact Thomas Butler, Federal Communications...

  19. 12 CFR 308.510 - Referral of complaint and answer to the ALJ.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 12 Banks and Banking 4 2010-01-01 2010-01-01 false Referral of complaint and answer to the ALJ. 308.510 Section 308.510 Banks and Banking FEDERAL DEPOSIT INSURANCE CORPORATION PROCEDURE AND RULES OF PRACTICE RULES OF PRACTICE AND PROCEDURE Program Fraud Civil Remedies and Procedures § 308.510 Referral of...

  20. 12 CFR 308.510 - Referral of complaint and answer to the ALJ.

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... 12 Banks and Banking 5 2013-01-01 2013-01-01 false Referral of complaint and answer to the ALJ. 308.510 Section 308.510 Banks and Banking FEDERAL DEPOSIT INSURANCE CORPORATION PROCEDURE AND RULES OF PRACTICE RULES OF PRACTICE AND PROCEDURE Program Fraud Civil Remedies and Procedures § 308.510 Referral of...

  1. 28 CFR 42.611 - EEOC negotiated settlements and conciliation agreements.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ...; EQUAL EMPLOYMENT OPPORTUNITY; POLICIES AND PROCEDURES Procedures for Complaints of Employment Discrimination Filed Against Recipients of Federal Financial Assistance § 42.611 EEOC negotiated settlements and... no further action on the complaint of employment discrimination thereafter except that the agency may...

  2. 41 CFR 60-741.61 - Complaint procedures.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 41 Public Contracts and Property Management 1 2010-07-01 2010-07-01 true Complaint procedures. 60-741.61 Section 60-741.61 Public Contracts and Property Management Other Provisions Relating to Public... 741-AFFIRMATIVE ACTION AND NONDISCRIMINATION OBLIGATIONS OF CONTRACTORS AND SUBCONTRACTORS REGARDING...

  3. 29 CFR 102.97 - Expeditious processing of section 10(l) and (m) cases in successive stages.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 29 Labor 2 2010-07-01 2010-07-01 false Expeditious processing of section 10(l) and (m) cases in... RULES AND REGULATIONS, SERIES 8 Procedure in Cases Under Section 10(j), (l), and (m) of the Act § 102.97 Expeditious processing of section 10(l) and (m) cases in successive stages. (a) Any complaint issued pursuant...

  4. 29 CFR 102.97 - Expeditious processing of section 10(l) and (m) cases in successive stages.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 29 Labor 2 2011-07-01 2011-07-01 false Expeditious processing of section 10(l) and (m) cases in... RULES AND REGULATIONS, SERIES 8 Procedure in Cases Under Section 10(j), (l), and (m) of the Act § 102.97 Expeditious processing of section 10(l) and (m) cases in successive stages. (a) Any complaint issued pursuant...

  5. 7 CFR 15f.3 - If I want to use these procedures to have USDA consider my complaint, how long will it take for...

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ... 7 Agriculture 1 2014-01-01 2014-01-01 false If I want to use these procedures to have USDA consider my complaint, how long will it take for USDA to make a decision? 15f.3 Section 15f.3 Agriculture... USDA consider my complaint, how long will it take for USDA to make a decision? To the maximum extent...

  6. 7 CFR 15f.3 - If I want to use these procedures to have USDA consider my complaint, how long will it take for...

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... 7 Agriculture 1 2012-01-01 2012-01-01 false If I want to use these procedures to have USDA consider my complaint, how long will it take for USDA to make a decision? 15f.3 Section 15f.3 Agriculture... USDA consider my complaint, how long will it take for USDA to make a decision? To the maximum extent...

  7. 7 CFR 15f.3 - If I want to use these procedures to have USDA consider my complaint, how long will it take for...

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 7 Agriculture 1 2010-01-01 2010-01-01 false If I want to use these procedures to have USDA consider my complaint, how long will it take for USDA to make a decision? 15f.3 Section 15f.3 Agriculture... USDA consider my complaint, how long will it take for USDA to make a decision? To the maximum extent...

  8. 7 CFR 15f.3 - If I want to use these procedures to have USDA consider my complaint, how long will it take for...

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ... 7 Agriculture 1 2011-01-01 2011-01-01 false If I want to use these procedures to have USDA consider my complaint, how long will it take for USDA to make a decision? 15f.3 Section 15f.3 Agriculture... USDA consider my complaint, how long will it take for USDA to make a decision? To the maximum extent...

  9. 7 CFR 15f.3 - If I want to use these procedures to have USDA consider my complaint, how long will it take for...

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... 7 Agriculture 1 2013-01-01 2013-01-01 false If I want to use these procedures to have USDA consider my complaint, how long will it take for USDA to make a decision? 15f.3 Section 15f.3 Agriculture... USDA consider my complaint, how long will it take for USDA to make a decision? To the maximum extent...

  10. Complaints from emergency department patients largely result from treatment and communication problems.

    PubMed

    Taylor, David McD; Wolfe, Rory; Cameron, Peter A

    2002-03-01

    Emergency department patient complaints are often justified and may lead to apology, remedial action or compensation. The aim of the present study was to analyse emergency department patient complaints in order to identify procedures or practices that require change and to make recommendations for intervention strategies aimed at decreasing complaint rates. We undertook a retrospective analysis of patient complaints from 36 Victorian emergency departments during a 61 month period. Data were obtained from the Health Complaint Information Program (Health Services Commissioner). In all, 2,419 emergency department patients complained about a total of 3,418 separate issues (15.4% of all issues from all hospital departments). Of these, 1,157 complaints (47.80%) were received by telephone and 829 (34.3%) were received by letter; 1,526 (63.1 %) complaints were made by a person other than the patient. Highest complaint rates were received from patients who were female, born in non-English-speaking countries and very young or very old. One thousand one hundred and forty-one issues (33.4%) related to patient treatment, including inadequate treatment (329 issues) and inadequate diagnosis (249 issues); 1079 (31.6%) issues related to communication, including poor staff attitude, discourtesy and rudeness (444 issues); 407 (11.9%) issues related to delay in treatment. Overall, 2516 issues (73.6%) were resolved satisfactorily, usually by explanation or apology. Only 59 issues (1.7%) resulted in a procedure or policy change. Remedial action was taken in 109 issues (3.2%) and compensation was paid to eight patients. Communication remains a significant factor in emergency department patient dissatisfaction. While patient complaints have resulted in major changes to policy and procedure, research and intervention strategies into communication problems are indicated. In the short term, focused staff training is recommended.

  11. 42 CFR 476.140 - Beneficiary complaint reconsideration procedures.

    Code of Federal Regulations, 2014 CFR

    2014-10-01

    ... Beneficiary complaint reconsideration procedures. (a) Right to request a reconsideration. Beginning with... dissatisfied with a QIO's final initial determination may request a reconsideration by the QIO. (1) The... following initial notification of the QIO's determination. If the QIO is unable to accept a request, the...

  12. 49 CFR 1111.2 - Amended and supplemental complaints.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... TRANSPORTATION BOARD, DEPARTMENT OF TRANSPORTATION RULES OF PRACTICE COMPLAINT AND INVESTIGATION PROCEDURES... evidence to opt for a different rate reasonableness methodology, among Three-Benchmark, Simplified-SAC or Full-SAC. If so amended, the procedural schedule begins again under the new methodology as set forth at...

  13. 21 CFR 212.100 - What do I do if I receive a complaint about a PET drug product produced at my facility?

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... 21 Food and Drugs 4 2012-04-01 2012-04-01 false What do I do if I receive a complaint about a PET... complaint about a PET drug product produced at my facility? (a) Written complaint procedures. You must... quality or purity of, or possible adverse reactions to, a PET drug product. (b) Complaint review. The...

  14. 21 CFR 212.100 - What do I do if I receive a complaint about a PET drug product produced at my facility?

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... 21 Food and Drugs 4 2011-04-01 2011-04-01 false What do I do if I receive a complaint about a PET... complaint about a PET drug product produced at my facility? (a) Written complaint procedures. You must... quality or purity of, or possible adverse reactions to, a PET drug product. (b) Complaint review. The...

  15. 21 CFR 212.100 - What do I do if I receive a complaint about a PET drug product produced at my facility?

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 21 Food and Drugs 4 2013-04-01 2013-04-01 false What do I do if I receive a complaint about a PET... complaint about a PET drug product produced at my facility? (a) Written complaint procedures. You must... quality or purity of, or possible adverse reactions to, a PET drug product. (b) Complaint review. The...

  16. 21 CFR 212.100 - What do I do if I receive a complaint about a PET drug product produced at my facility?

    Code of Federal Regulations, 2014 CFR

    2014-04-01

    ... 21 Food and Drugs 4 2014-04-01 2014-04-01 false What do I do if I receive a complaint about a PET... complaint about a PET drug product produced at my facility? (a) Written complaint procedures. You must... quality or purity of, or possible adverse reactions to, a PET drug product. (b) Complaint review. The...

  17. 39 CFR 3031.12 - Treatment as a complaint.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 39 Postal Service 1 2010-07-01 2010-07-01 false Treatment as a complaint. 3031.12 Section 3031.12... Inquiry Forms and Procedures § 3031.12 Treatment as a complaint. If the Commission receives a volume of... treatment as a complaint, it may appoint an investigator to review the matter under § 3030.21 of this...

  18. 34 CFR 300.152 - Minimum State complaint procedures.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 34 Education 2 2011-07-01 2010-07-01 true Minimum State complaint procedures. 300.152 Section 300.152 Education Regulations of the Offices of the Department of Education (Continued) OFFICE OF SPECIAL EDUCATION AND REHABILITATIVE SERVICES, DEPARTMENT OF EDUCATION ASSISTANCE TO STATES FOR THE EDUCATION OF...

  19. 34 CFR 300.152 - Minimum State complaint procedures.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 34 Education 2 2010-07-01 2010-07-01 false Minimum State complaint procedures. 300.152 Section 300.152 Education Regulations of the Offices of the Department of Education (Continued) OFFICE OF SPECIAL EDUCATION AND REHABILITATIVE SERVICES, DEPARTMENT OF EDUCATION ASSISTANCE TO STATES FOR THE EDUCATION OF...

  20. 41 CFR 60-250.61 - Complaint procedures.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 41 Public Contracts and Property Management 1 2010-07-01 2010-07-01 true Complaint procedures. 60-250.61 Section 60-250.61 Public Contracts and Property Management Other Provisions Relating to Public... SPECIAL DISABLED VETERANS, VETERANS OF THE VIETNAM ERA, RECENTLY SEPARATED VETERANS, AND OTHER PROTECTED...

  1. 41 CFR 60-250.61 - Complaint procedures.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... 41 Public Contracts and Property Management 1 2013-07-01 2013-07-01 false Complaint procedures. 60-250.61 Section 60-250.61 Public Contracts and Property Management Other Provisions Relating to Public... SPECIAL DISABLED VETERANS, VETERANS OF THE VIETNAM ERA, RECENTLY SEPARATED VETERANS, AND OTHER PROTECTED...

  2. 41 CFR 60-250.61 - Complaint procedures.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ... 41 Public Contracts and Property Management 1 2012-07-01 2009-07-01 true Complaint procedures. 60-250.61 Section 60-250.61 Public Contracts and Property Management Other Provisions Relating to Public... SPECIAL DISABLED VETERANS, VETERANS OF THE VIETNAM ERA, RECENTLY SEPARATED VETERANS, AND OTHER PROTECTED...

  3. 41 CFR 60-250.61 - Complaint procedures.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 41 Public Contracts and Property Management 1 2011-07-01 2009-07-01 true Complaint procedures. 60-250.61 Section 60-250.61 Public Contracts and Property Management Other Provisions Relating to Public... SPECIAL DISABLED VETERANS, VETERANS OF THE VIETNAM ERA, RECENTLY SEPARATED VETERANS, AND OTHER PROTECTED...

  4. 24 CFR 135.76 - Filing and processing complaints.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ...) Sanctions. Sanctions that may be imposed on recipients that fail to comply with the regulations of this part include debarment, suspension and limited denial of participation in HUD programs. (h) Investigation of... accordance with requirements and procedures concerning the imposition of sanctions or resolutions as set...

  5. 32 CFR 776.84 - Ethics investigation.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 32 National Defense 5 2011-07-01 2011-07-01 false Ethics investigation. 776.84 Section 776.84... Complaint Processing Procedures § 776.84 Ethics investigation. (a) Whenever an ethics investigation is... ethics investigation: (1) To request a hearing before the investigating officer (IO); (2) To inspect all...

  6. 32 CFR 776.84 - Ethics investigation.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 32 National Defense 5 2010-07-01 2010-07-01 false Ethics investigation. 776.84 Section 776.84... Complaint Processing Procedures § 776.84 Ethics investigation. (a) Whenever an ethics investigation is... ethics investigation: (1) To request a hearing before the investigating officer (IO); (2) To inspect all...

  7. 32 CFR 776.84 - Ethics investigation.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ... 32 National Defense 5 2012-07-01 2012-07-01 false Ethics investigation. 776.84 Section 776.84... Complaint Processing Procedures § 776.84 Ethics investigation. (a) Whenever an ethics investigation is... ethics investigation: (1) To request a hearing before the investigating officer (IO); (2) To inspect all...

  8. 32 CFR 776.84 - Ethics investigation.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... 32 National Defense 5 2014-07-01 2014-07-01 false Ethics investigation. 776.84 Section 776.84... Complaint Processing Procedures § 776.84 Ethics investigation. (a) Whenever an ethics investigation is... ethics investigation: (1) To request a hearing before the investigating officer (IO); (2) To inspect all...

  9. 32 CFR 776.84 - Ethics investigation.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... 32 National Defense 5 2013-07-01 2013-07-01 false Ethics investigation. 776.84 Section 776.84... Complaint Processing Procedures § 776.84 Ethics investigation. (a) Whenever an ethics investigation is... ethics investigation: (1) To request a hearing before the investigating officer (IO); (2) To inspect all...

  10. 29 CFR 1985.104 - Investigation.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ...) PROCEDURES FOR HANDLING RETALIATION COMPLAINTS UNDER THE EMPLOYEE PROTECTION PROVISION OF THE CONSUMER FINANCIAL PROTECTION ACT OF 2010 Complaints, Investigations, Findings, and Preliminary Orders § 1985.104 Investigation. (a) Upon receipt of a complaint in the investigating office, OSHA will notify the respondent of...

  11. 12 CFR 227.2 - Consumer-complaint procedure.

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... 12 Banks and Banking 3 2012-01-01 2012-01-01 false Consumer-complaint procedure. 227.2 Section 227.2 Banks and Banking FEDERAL RESERVE SYSTEM (CONTINUED) BOARD OF GOVERNORS OF THE FEDERAL RESERVE SYSTEM UNFAIR OR DECEPTIVE ACTS OR PRACTICES (REGULATION AA) General Provisions § 227.2 Consumer...

  12. 12 CFR 227.2 - Consumer-complaint procedure.

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... 12 Banks and Banking 3 2013-01-01 2013-01-01 false Consumer-complaint procedure. 227.2 Section 227.2 Banks and Banking FEDERAL RESERVE SYSTEM (CONTINUED) BOARD OF GOVERNORS OF THE FEDERAL RESERVE SYSTEM (CONTINUED) UNFAIR OR DECEPTIVE ACTS OR PRACTICES (REGULATION AA) General Provisions § 227.2...

  13. 12 CFR 227.2 - Consumer-complaint procedure.

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ... 12 Banks and Banking 3 2014-01-01 2014-01-01 false Consumer-complaint procedure. 227.2 Section 227.2 Banks and Banking FEDERAL RESERVE SYSTEM (CONTINUED) BOARD OF GOVERNORS OF THE FEDERAL RESERVE SYSTEM (CONTINUED) UNFAIR OR DECEPTIVE ACTS OR PRACTICES (REGULATION AA) General Provisions § 227.2...

  14. 12 CFR 227.2 - Consumer-complaint procedure.

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ... 12 Banks and Banking 3 2011-01-01 2011-01-01 false Consumer-complaint procedure. 227.2 Section 227.2 Banks and Banking FEDERAL RESERVE SYSTEM (CONTINUED) BOARD OF GOVERNORS OF THE FEDERAL RESERVE SYSTEM UNFAIR OR DECEPTIVE ACTS OR PRACTICES (REGULATION AA) General Provisions § 227.2 Consumer...

  15. 42 CFR 476.140 - Beneficiary complaint reconsideration procedures.

    Code of Federal Regulations, 2013 CFR

    2013-10-01

    ... the QIO's final determination and that there is no right to further appeal. (2) The QIO may provide...) Qio Review Functions § 476.140 Beneficiary complaint reconsideration procedures. (a) Right to request... provider, or a practitioner who is dissatisfied with a QIO's final initial determination may request a...

  16. 77 FR 44121 - Procedures for the Handling of Retaliation Complaints Under the Employee Protection Provision of...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-07-27

    ...This document provides the final text of regulations governing employee protection (or ``whistleblower'') claims under the Surface Transportation Assistance Act of 1982 (STAA), as amended, implementing statutory changes to STAA enacted into law on August 3, 2007, as part of the Implementing Recommendations of the 9/11 Commission Act of 2007. On August 31, 2010, the Occupational Safety and Health Administration (OSHA) published an interim final rule (IFR) for STAA whistleblower complaints in the Federal Register and requested public comment on the IFR. This final rule implements changes to the IFR in response to comments received, where appropriate. This final rule also finalizes changes to the procedures for handling whistleblower complaints under STAA that were designed to make them more consistent with OSHA's procedures for handling retaliation complaints under Section 211 of the Energy Reorganization Act of 1974, and other whistleblower provisions. It also sets forth interpretations of STAA.

  17. 47 CFR 68.419 - Answers to informal complaints.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 47 Telecommunication 3 2010-10-01 2010-10-01 false Answers to informal complaints. 68.419 Section 68.419 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) COMMON CARRIER SERVICES (CONTINUED) CONNECTION OF TERMINAL EQUIPMENT TO THE TELEPHONE NETWORK Complaint Procedures § 68.419 Answers...

  18. 49 CFR 1111.6 - Satisfaction of complaint.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 49 Transportation 8 2010-10-01 2010-10-01 false Satisfaction of complaint. 1111.6 Section 1111.6 Transportation Other Regulations Relating to Transportation (Continued) SURFACE TRANSPORTATION BOARD, DEPARTMENT OF TRANSPORTATION RULES OF PRACTICE COMPLAINT AND INVESTIGATION PROCEDURES § 1111.6 Satisfaction of...

  19. 14 CFR 302.721 - Complaints.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 14 Aeronautics and Space 4 2010-01-01 2010-01-01 false Complaints. 302.721 Section 302.721 Aeronautics and Space OFFICE OF THE SECRETARY, DEPARTMENT OF TRANSPORTATION (AVIATION PROCEEDINGS) PROCEDURAL... Analysis, X-50, Department of Transportation, Washington, DC 20590, a complaint with respect to the...

  20. 34 CFR 222.103 - What must be included in a complaint?

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... relief; and (d) A statement describing what steps the tribe has taken to resolve with the LEA the matters... 34 Education 1 2011-07-01 2011-07-01 false What must be included in a complaint? 222.103 Section... Procedures § 222.103 What must be included in a complaint? For purposes of this subpart, a complaint is a...

  1. 34 CFR 222.103 - What must be included in a complaint?

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... relief; and (d) A statement describing what steps the tribe has taken to resolve with the LEA the matters... 34 Education 1 2010-07-01 2010-07-01 false What must be included in a complaint? 222.103 Section... Procedures § 222.103 What must be included in a complaint? For purposes of this subpart, a complaint is a...

  2. 29 CFR 1691.1 - Purpose and application.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 29 Labor 4 2010-07-01 2010-07-01 false Purpose and application. 1691.1 Section 1691.1 Labor... application. The purpose of this regulation is to implement procedures for processing and resolving complaints... Streets Act of 1968, as amended, the Juvenile Justice and Delinquency Prevention Act, as amended, the...

  3. 29 CFR 471.11 - What are the procedures for filing and processing a complaint?

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ..., DEPARTMENT OF LABOR NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS OBLIGATIONS OF FEDERAL CONTRACTORS AND SUBCONTRACTORS; NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS General Enforcement... filed with the Office of Labor-Management Standards (OLMS) or the Office of Federal Contract Compliance...

  4. 29 CFR 471.11 - What are the procedures for filing and processing a complaint?

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ..., DEPARTMENT OF LABOR NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS OBLIGATIONS OF FEDERAL CONTRACTORS AND SUBCONTRACTORS; NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS General Enforcement... filed with the Office of Labor-Management Standards (OLMS) or the Office of Federal Contract Compliance...

  5. 29 CFR 471.11 - What are the procedures for filing and processing a complaint?

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ..., DEPARTMENT OF LABOR NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS OBLIGATIONS OF FEDERAL CONTRACTORS AND SUBCONTRACTORS; NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS General Enforcement... filed with the Office of Labor-Management Standards (OLMS) or the Office of Federal Contract Compliance...

  6. 29 CFR 471.11 - What are the procedures for filing and processing a complaint?

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ..., DEPARTMENT OF LABOR NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS OBLIGATIONS OF FEDERAL CONTRACTORS AND SUBCONTRACTORS; NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS General Enforcement... filed with the Office of Labor-Management Standards (OLMS) or the Office of Federal Contract Compliance...

  7. 4 CFR 28.98 - Individual charges in EEO cases.

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... complaint process. (d) Special rules for RIF based actions. An individual alleging discrimination issues in connection with a RIF-based separation may follow the procedures outlined above in paragraph (c) of this.... (2) A charging party challenging a RIF action by filing directly with the PAB shall follow the...

  8. 4 CFR 28.98 - Individual charges in EEO cases.

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... complaint process. (d) Special rules for RIF based actions. An individual alleging discrimination issues in connection with a RIF-based separation may follow the procedures outlined above in paragraph (c) of this.... (2) A charging party challenging a RIF action by filing directly with the PAB shall follow the...

  9. 4 CFR 28.98 - Individual charges in EEO cases.

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ... complaint process. (d) Special rules for RIF based actions. An individual alleging discrimination issues in connection with a RIF-based separation may follow the procedures outlined above in paragraph (c) of this.... (2) A charging party challenging a RIF action by filing directly with the PAB shall follow the...

  10. 32 CFR 776.88 - Report to licensing authorities.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... 32 National Defense 5 2013-07-01 2013-07-01 false Report to licensing authorities. 776.88 Section 776.88 National Defense Department of Defense (Continued) DEPARTMENT OF THE NAVY MISCELLANEOUS RULES... Complaint Processing Procedures § 776.88 Report to licensing authorities. Upon determination by JAG that a...

  11. 32 CFR 776.88 - Report to licensing authorities.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 32 National Defense 5 2011-07-01 2011-07-01 false Report to licensing authorities. 776.88 Section 776.88 National Defense Department of Defense (Continued) DEPARTMENT OF THE NAVY MISCELLANEOUS RULES... Complaint Processing Procedures § 776.88 Report to licensing authorities. Upon determination by JAG that a...

  12. 32 CFR 776.88 - Report to licensing authorities.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 32 National Defense 5 2010-07-01 2010-07-01 false Report to licensing authorities. 776.88 Section 776.88 National Defense Department of Defense (Continued) DEPARTMENT OF THE NAVY MISCELLANEOUS RULES... Complaint Processing Procedures § 776.88 Report to licensing authorities. Upon determination by JAG that a...

  13. 43 CFR 17.332 - Mediation.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 43 Public Lands: Interior 1 2010-10-01 2010-10-01 false Mediation. 17.332 Section 17.332 Public..., and Enforcement Procedures § 17.332 Mediation. (a) Referral of complaints for mediation. DOI will... participate in the mediation process to the extent necessary to reach an agreement or make an informed...

  14. [Analysis of judicial sentences issued against traumatologists between 1995 and 2011 as regards medical negligence].

    PubMed

    Cardoso-Cita, Z; Perea-Pérez, B; Albarrán-Juan, M E; Labajo-González, M E; López-Durán, L; Marco-Martínez, F; Santiago-Saéz, A

    2016-01-01

    Traumatology and Orthopaedic Surgery is one of the specialities with most complaints due to its scope and complexity. The aim of this study is to determine the characteristics of the complaints made against medical specialists in Traumatology, taking into account those variables that might have an influence both on the presenting of the complaint as well as on the resolving of the process. An analysis was performed on 303 legal judgments (1995-2011) collected in the health legal judgements archive of the Madrid School of Medicine, which is linked to the Westlaw Aranzadi data base. Civil jurisdiction was the most used. The specific processes with most complaints were bone-joint disorders followed by vascular-nerve problems and infections. The injury claimed against most was in the lower limb, particularly the knee. The most frequent general cause of complaint was surgical treatment error, followed by diagnostic error. There was lack of information in 14.9%. There was sentencing in 49.8% of the cases, with compensation mainly being less than 50,000 euros. Traumatology and Orthopaedic Surgery is a speciality prone to complaints due to malpractice. The number of sentences against traumatologists is high, but compensations are usually less than 50,000 euros. The main reason for sentencing is surgical treatment error; thus being the basic surgical procedure and where precautions should be maximised. The judgements due to lack of information are high, with adequate doctor-patient communication being essential as well as the correct completion of the informed consent. Copyright © 2014 SECOT. Published by Elsevier Espana. All rights reserved.

  15. 29 CFR 1603.107 - Dismissals of complaints.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... 29 Labor 4 2013-07-01 2013-07-01 false Dismissals of complaints. 1603.107 Section 1603.107 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF...

  16. 29 CFR 1603.107 - Dismissals of complaints.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 29 Labor 4 2011-07-01 2011-07-01 false Dismissals of complaints. 1603.107 Section 1603.107 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF...

  17. 29 CFR 1603.107 - Dismissals of complaints.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... 29 Labor 4 2014-07-01 2014-07-01 false Dismissals of complaints. 1603.107 Section 1603.107 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF...

  18. 29 CFR 1603.107 - Dismissals of complaints.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ... 29 Labor 4 2012-07-01 2012-07-01 false Dismissals of complaints. 1603.107 Section 1603.107 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF...

  19. 29 CFR 1603.103 - Referral of complaints.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 29 Labor 4 2010-07-01 2010-07-01 false Referral of complaints. 1603.103 Section 1603.103 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF...

  20. 29 CFR 1603.103 - Referral of complaints.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ... 29 Labor 4 2012-07-01 2012-07-01 false Referral of complaints. 1603.103 Section 1603.103 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF...

  1. 29 CFR 1603.103 - Referral of complaints.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 29 Labor 4 2011-07-01 2011-07-01 false Referral of complaints. 1603.103 Section 1603.103 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF...

  2. 29 CFR 1603.107 - Dismissals of complaints.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 29 Labor 4 2010-07-01 2010-07-01 false Dismissals of complaints. 1603.107 Section 1603.107 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF...

  3. 29 CFR 1603.103 - Referral of complaints.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... 29 Labor 4 2014-07-01 2014-07-01 false Referral of complaints. 1603.103 Section 1603.103 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF...

  4. 29 CFR 1603.103 - Referral of complaints.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... 29 Labor 4 2013-07-01 2013-07-01 false Referral of complaints. 1603.103 Section 1603.103 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF...

  5. 29 CFR 1983.101 - Definitions.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ...) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY... Consumer Product Safety Commission. (d) Complainant means the employee who filed a CPSIA complaint or on whose behalf a complaint was filed. (e)(1) Consumer product means any article, or component part thereof...

  6. 29 CFR 1983.101 - Definitions.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ...) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY... Consumer Product Safety Commission. (d) Complainant means the employee who filed a CPSIA complaint or on whose behalf a complaint was filed. (e)(1) Consumer product means any article, or component part thereof...

  7. 47 CFR 68.417 - Informal complaints; form and content.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 47 Telecommunication 3 2010-10-01 2010-10-01 false Informal complaints; form and content. 68.417 Section 68.417 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) COMMON CARRIER SERVICES (CONTINUED) CONNECTION OF TERMINAL EQUIPMENT TO THE TELEPHONE NETWORK Complaint Procedures § 68.417 Informal...

  8. 47 CFR 68.420 - Review and disposition of informal complaints.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 47 Telecommunication 3 2010-10-01 2010-10-01 false Review and disposition of informal complaints. 68.420 Section 68.420 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) COMMON CARRIER SERVICES (CONTINUED) CONNECTION OF TERMINAL EQUIPMENT TO THE TELEPHONE NETWORK Complaint Procedures § 68...

  9. 47 CFR 68.417 - Informal complaints; form and content.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... 47 Telecommunication 3 2011-10-01 2011-10-01 false Informal complaints; form and content. 68.417 Section 68.417 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) COMMON CARRIER SERVICES (CONTINUED) CONNECTION OF TERMINAL EQUIPMENT TO THE TELEPHONE NETWORK Complaint Procedures § 68.417 Informal...

  10. 12 CFR 1015.9 - Recordkeeping and compliance requirements.

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ... service functions; (ii) Establishing a procedure for receiving and responding to all consumer complaints; and (iii) Ascertaining the number and nature of consumer complaints regarding transactions in which... consumer complaint received; (3) Take corrective action with respect to any employee or contractor whom the...

  11. 12 CFR 1015.9 - Recordkeeping and compliance requirements.

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... service functions; (ii) Establishing a procedure for receiving and responding to all consumer complaints; and (iii) Ascertaining the number and nature of consumer complaints regarding transactions in which... consumer complaint received; (3) Take corrective action with respect to any employee or contractor whom the...

  12. 12 CFR 1015.9 - Recordkeeping and compliance requirements.

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... service functions; (ii) Establishing a procedure for receiving and responding to all consumer complaints; and (iii) Ascertaining the number and nature of consumer complaints regarding transactions in which... consumer complaint received; (3) Take corrective action with respect to any employee or contractor whom the...

  13. 29 CFR 1987.103 - Filing of retaliation complaint.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... 29 Labor 9 2014-07-01 2014-07-01 false Filing of retaliation complaint. 1987.103 Section 1987.103 Labor Regulations Relating to Labor (Continued) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR HANDLING RETALIATION COMPLAINTS UNDER SECTION 402 OF THE FDA...

  14. 20 CFR 670.990 - What procedures are available to resolve complaints and disputes?

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false What procedures are available to resolve complaints and disputes? 670.990 Section 670.990 Employees' Benefits EMPLOYMENT AND TRAINING ADMINISTRATION, DEPARTMENT OF LABOR THE JOB CORPS UNDER TITLE I OF THE WORKFORCE INVESTMENT ACT Administrative and Management...

  15. 41 CFR 60-741.61 - Complaint procedures.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 41 Public Contracts and Property Management 1 2011-07-01 2009-07-01 true Complaint procedures. 60..., unless the time for filing is extended by OFCCP for good cause shown. (c) Contents of complaints—(1) In... on whose behalf it is made, and the other information specified in paragraph (c)(1) of this section...

  16. 29 CFR 471.12 - What are the procedures to be followed when a violation is found during a complaint investigation...

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... Relating to Labor OFFICE OF LABOR-MANAGEMENT STANDARDS, DEPARTMENT OF LABOR NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS OBLIGATIONS OF FEDERAL CONTRACTORS AND SUBCONTRACTORS; NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS General Enforcement; Compliance Review and Complaint Procedures § 471.12...

  17. 75 FR 71355 - Collection of Information Requirement Related to Procedures for the Handling of Retaliation...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-11-23

    ... Handling of Retaliation Complaints Under Section 219 of the Consumer Product Safety Improvement Act of 2008... Product Safety Improvement Act of 2008 (CPSIA) (75 FR 53533). In the August 31, 2010 notice, OSHA... Procedures for the Handling of Retaliation Complaints Under Section 219 of the Consumer Product Safety...

  18. Responsive Approaches to Consumer Complaints and Remedies. Report of the Sub-Council on Complaints and Remedies of the National Business Council for Consumer Affairs.

    ERIC Educational Resources Information Center

    National Business Council for Consumer Affairs, Washington, DC.

    The report urges that every seller review, and where necessary modernize, his internal complaint-handling procedures and his methods for resolving disputes in the light of the following recommendations: (1) The handling of consumer complaints should be swift, personalized, courteous, and as effectively managed as any other function of prime…

  19. 29 CFR 37.74 - Are there any forms that a complainant may use to file a complaint?

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 29 Labor 1 2010-07-01 2010-07-01 true Are there any forms that a complainant may use to file a... Procedures § 37.74 Are there any forms that a complainant may use to file a complaint? Yes. A complainant may file a complaint by completing and submitting CRC's Complaint Information and Privacy Act Consent Forms...

  20. 7 CFR 15f.6 - What must I say or include in my Section 741 Complaint Request?

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... SECTION 741 I Filed a Complaint With USDA Prior to July 1, 1997, How Do I Request That USDA Consider My... request in writing that USDA consider the complaint in accordance with these procedures, a statement as to when your complaint was filed with USDA, and any other evidence you consider necessary to prove that...

  1. 7 CFR 15f.6 - What must I say or include in my Section 741 Complaint Request?

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... SECTION 741 I Filed a Complaint With USDA Prior to July 1, 1997, How Do I Request That USDA Consider My... request in writing that USDA consider the complaint in accordance with these procedures, a statement as to when your complaint was filed with USDA, and any other evidence you consider necessary to prove that...

  2. 7 CFR 15f.6 - What must I say or include in my Section 741 Complaint Request?

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ... SECTION 741 I Filed a Complaint With USDA Prior to July 1, 1997, How Do I Request That USDA Consider My... request in writing that USDA consider the complaint in accordance with these procedures, a statement as to when your complaint was filed with USDA, and any other evidence you consider necessary to prove that...

  3. 7 CFR 15f.6 - What must I say or include in my Section 741 Complaint Request?

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ... SECTION 741 I Filed a Complaint With USDA Prior to July 1, 1997, How Do I Request That USDA Consider My... request in writing that USDA consider the complaint in accordance with these procedures, a statement as to when your complaint was filed with USDA, and any other evidence you consider necessary to prove that...

  4. 7 CFR 15f.6 - What must I say or include in my Section 741 Complaint Request?

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... SECTION 741 I Filed a Complaint With USDA Prior to July 1, 1997, How Do I Request That USDA Consider My... request in writing that USDA consider the complaint in accordance with these procedures, a statement as to when your complaint was filed with USDA, and any other evidence you consider necessary to prove that...

  5. 29 CFR 1603.104 - Service of the complaint.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ... 29 Labor 4 2012-07-01 2012-07-01 false Service of the complaint. 1603.104 Section 1603.104 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF...

  6. 29 CFR 1603.105 - Withdrawal of a complaint.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 29 Labor 4 2011-07-01 2011-07-01 false Withdrawal of a complaint. 1603.105 Section 1603.105 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF...

  7. 29 CFR 1603.105 - Withdrawal of a complaint.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... 29 Labor 4 2013-07-01 2013-07-01 false Withdrawal of a complaint. 1603.105 Section 1603.105 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF...

  8. 29 CFR 1603.104 - Service of the complaint.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 29 Labor 4 2010-07-01 2010-07-01 false Service of the complaint. 1603.104 Section 1603.104 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF...

  9. 29 CFR 1603.105 - Withdrawal of a complaint.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 29 Labor 4 2010-07-01 2010-07-01 false Withdrawal of a complaint. 1603.105 Section 1603.105 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF...

  10. 29 CFR 1603.104 - Service of the complaint.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... 29 Labor 4 2013-07-01 2013-07-01 false Service of the complaint. 1603.104 Section 1603.104 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF...

  11. 29 CFR 1603.105 - Withdrawal of a complaint.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... 29 Labor 4 2014-07-01 2014-07-01 false Withdrawal of a complaint. 1603.105 Section 1603.105 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF...

  12. 29 CFR 1603.104 - Service of the complaint.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... 29 Labor 4 2014-07-01 2014-07-01 false Service of the complaint. 1603.104 Section 1603.104 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF...

  13. 29 CFR 1603.105 - Withdrawal of a complaint.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ... 29 Labor 4 2012-07-01 2012-07-01 false Withdrawal of a complaint. 1603.105 Section 1603.105 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF...

  14. 29 CFR 1603.104 - Service of the complaint.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 29 Labor 4 2011-07-01 2011-07-01 false Service of the complaint. 1603.104 Section 1603.104 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF...

  15. 14 CFR 302.404 - Formal complaints.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 14 Aeronautics and Space 4 2010-01-01 2010-01-01 false Formal complaints. 302.404 Section 302.404 Aeronautics and Space OFFICE OF THE SECRETARY, DEPARTMENT OF TRANSPORTATION (AVIATION PROCEEDINGS) PROCEDURAL... business or the ends of justice. (e) Service. A formal complaint, and any amendments thereto, shall be...

  16. 29 CFR 1985.105 - Issuance of findings and preliminary orders.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR HANDLING RETALIATION COMPLAINTS UNDER THE EMPLOYEE PROTECTION PROVISION OF THE CONSUMER FINANCIAL PROTECTION ACT OF 2010 Complaints, Investigations, Findings..., within 60 days of the filing of the complaint, written findings as to whether or not there is reasonable...

  17. 29 CFR 1691.7 - EEOC dismissals of complaints.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... 29 Labor 4 2013-07-01 2013-07-01 false EEOC dismissals of complaints. 1691.7 Section 1691.7 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR COMPLAINTS OF EMPLOYMENT DISCRIMINATION FILED AGAINST RECIPIENTS OF FEDERAL FINANCIAL ASSISTANCE § 1691.7 EEOC dismissals...

  18. 29 CFR 1691.7 - EEOC dismissals of complaints.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 29 Labor 4 2011-07-01 2011-07-01 false EEOC dismissals of complaints. 1691.7 Section 1691.7 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR COMPLAINTS OF EMPLOYMENT DISCRIMINATION FILED AGAINST RECIPIENTS OF FEDERAL FINANCIAL ASSISTANCE § 1691.7 EEOC dismissals...

  19. 29 CFR 1691.7 - EEOC dismissals of complaints.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 29 Labor 4 2010-07-01 2010-07-01 false EEOC dismissals of complaints. 1691.7 Section 1691.7 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR COMPLAINTS OF EMPLOYMENT DISCRIMINATION FILED AGAINST RECIPIENTS OF FEDERAL FINANCIAL ASSISTANCE § 1691.7 EEOC dismissals...

  20. 29 CFR 1691.7 - EEOC dismissals of complaints.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... 29 Labor 4 2014-07-01 2014-07-01 false EEOC dismissals of complaints. 1691.7 Section 1691.7 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR COMPLAINTS OF EMPLOYMENT DISCRIMINATION FILED AGAINST RECIPIENTS OF FEDERAL FINANCIAL ASSISTANCE § 1691.7 EEOC dismissals...

  1. 29 CFR 1691.7 - EEOC dismissals of complaints.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ... 29 Labor 4 2012-07-01 2012-07-01 false EEOC dismissals of complaints. 1691.7 Section 1691.7 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR COMPLAINTS OF EMPLOYMENT DISCRIMINATION FILED AGAINST RECIPIENTS OF FEDERAL FINANCIAL ASSISTANCE § 1691.7 EEOC dismissals...

  2. 29 CFR 1640.10 - Section 504 agency review of deferred complaints.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... 29 Labor 4 2013-07-01 2013-07-01 false Section 504 agency review of deferred complaints. 1640.10 Section 1640.10 Labor Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR COORDINATING THE INVESTIGATION OF COMPLAINTS OR CHARGES OF EMPLOYMENT DISCRIMINATION BASED ON...

  3. 12 CFR 1213.5 - Complaints from a person.

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... Banks and Banking FEDERAL HOUSING FINANCE AGENCY ORGANIZATION AND OPERATIONS OFFICE OF THE OMBUDSMAN § 1213.5 Complaints from a person. (a) General. Any person that has a business relationship with a regulated entity or the Office of Finance may submit a complaint in accordance with procedures established...

  4. 12 CFR 1213.5 - Complaints from a person.

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... Banks and Banking FEDERAL HOUSING FINANCE AGENCY ORGANIZATION AND OPERATIONS OFFICE OF THE OMBUDSMAN § 1213.5 Complaints from a person. (a) General. Any person that has a business relationship with a regulated entity or the Office of Finance may submit a complaint in accordance with procedures established...

  5. 47 CFR 64.1110 - State notification of election to administer FCC rules.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... Consumer & Governmental Affairs Bureau Chief. Such notification shall contain, at a minimum, information on where consumers should file complaints, the type of documentation, if any, that must accompany a complaint, and the procedures the state will use to adjudicate complaints. (b) Withdrawal of Notification...

  6. 29 CFR 1983.114 - District court jurisdiction of retaliation complaints.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 29 Labor 9 2011-07-01 2011-07-01 false District court jurisdiction of retaliation complaints. 1983... ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Miscellaneous Provisions § 1983.114...

  7. 29 CFR 1983.114 - District court jurisdiction of retaliation complaints.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... 29 Labor 9 2013-07-01 2013-07-01 false District court jurisdiction of retaliation complaints. 1983... ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008 Miscellaneous Provisions § 1983.114...

  8. 29 CFR 1983.105 - Issuance of findings and preliminary orders.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Complaints, Investigations, Findings..., within 60 days of the filing of the complaint, written findings as to whether or not there is reasonable...

  9. 29 CFR 1983.114 - District court jurisdiction of retaliation complaints.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ... 29 Labor 9 2012-07-01 2012-07-01 false District court jurisdiction of retaliation complaints. 1983... ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Miscellaneous Provisions § 1983.114...

  10. 18 CFR 343.2 - Requirements for filing interventions, protests and complaints.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... interventions, protests and complaints. 343.2 Section 343.2 Conservation of Power and Water Resources FEDERAL... PROCEDURAL RULES APPLICABLE TO OIL PIPELINE PROCEEDINGS § 343.2 Requirements for filing interventions, protests and complaints. (a) Interventions. Section 385.214 of this chapter applies to oil pipeline...

  11. 18 CFR 343.2 - Requirements for filing interventions, protests and complaints.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... interventions, protests and complaints. 343.2 Section 343.2 Conservation of Power and Water Resources FEDERAL... PROCEDURAL RULES APPLICABLE TO OIL PIPELINE PROCEEDINGS § 343.2 Requirements for filing interventions, protests and complaints. (a) Interventions. Section 385.214 of this chapter applies to oil pipeline...

  12. 18 CFR 343.2 - Requirements for filing interventions, protests and complaints.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... interventions, protests and complaints. 343.2 Section 343.2 Conservation of Power and Water Resources FEDERAL... PROCEDURAL RULES APPLICABLE TO OIL PIPELINE PROCEEDINGS § 343.2 Requirements for filing interventions, protests and complaints. (a) Interventions. Section 385.214 of this chapter applies to oil pipeline...

  13. 18 CFR 343.2 - Requirements for filing interventions, protests and complaints.

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... interventions, protests and complaints. 343.2 Section 343.2 Conservation of Power and Water Resources FEDERAL... PROCEDURAL RULES APPLICABLE TO OIL PIPELINE PROCEEDINGS § 343.2 Requirements for filing interventions, protests and complaints. (a) Interventions. Section 385.214 of this chapter applies to oil pipeline...

  14. 18 CFR 343.2 - Requirements for filing interventions, protests and complaints.

    Code of Federal Regulations, 2014 CFR

    2014-04-01

    ... interventions, protests and complaints. 343.2 Section 343.2 Conservation of Power and Water Resources FEDERAL... PROCEDURAL RULES APPLICABLE TO OIL PIPELINE PROCEEDINGS § 343.2 Requirements for filing interventions, protests and complaints. (a) Interventions. Section 385.214 of this chapter applies to oil pipeline...

  15. 24 CFR 3282.405 - SAA responsibilities.

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling... responsible for overseeing the handling of consumer complaints by manufacturers within the state. As part of...

  16. 24 CFR 3282.405 - SAA responsibilities.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling... responsible for overseeing the handling of consumer complaints by manufacturers within the state. As part of...

  17. 24 CFR 3282.405 - SAA responsibilities.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling... responsible for overseeing the handling of consumer complaints by manufacturers within the state. As part of...

  18. 24 CFR 3282.405 - SAA responsibilities.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling... responsible for overseeing the handling of consumer complaints by manufacturers within the state. As part of...

  19. 24 CFR 3282.417 - Recordkeeping requirements.

    Code of Federal Regulations, 2014 CFR

    2014-04-01

    ... HOUSING AND URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint... forwarded the relevant consumer complaint or other information to the manufacturer in accordance with § 3282...

  20. Employment discrimination: procedures for handling complaints--Equal Employment Opportunity Commission. Proposed rule.

    PubMed

    1981-04-17

    This proposed rule sets forth procedures for the handling of complaints of employment discrimination which are filed with Federal fund granting agencies under Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972 and other provisions of Federal law which prohibit discrimination on grounds of race, color, religion, age, sex or national origin in programs or activities receiving Federal financial assistance. The regulations allow the fund granting agency to refer complaints to the Equal Employment Opportunity Commission (EEOC). For complaints covered both by Title VII of the Civil Rights Act of 1964, as amended, or other statutes within EEOC's jurisdiction and by Title VI of the Civil Rights Act or Title IX, the regulations contemplate that most complaints of individual acts of discrimination will be referred to EEOC for investigation and conciliation, while most complaints of systemic discrimination will be retained by the fund granting agency. Employment discrimination complaints which are not covered by Title VI or Title IX will be transferred to EEOC. This proposed rule is not a "major rule" as defined by Section 1(b) of Executive Order 12291.

  1. [No improvement of disciplinary jurisprudence since the implementation of the Individual Health Care Professions Act (IHCP Act)].

    PubMed

    Hout, F A; Cuperus-Bosma, J M; de Peuter, O R; Hubben, J H; van der Wal, G

    2004-01-17

    To compare the number and nature of the complaints, the complainants, the accused health professionals and the sanctions imposed by the disciplinary boards before and after the Individual Health Care Professions Act (IHCP Act) came into effect at the end of 1997. Descriptive, retrospective. The authors examined all 4980 verdicts pronounced by the disciplinary boards in the first instance during the period 1995-1997 (before the IHCP Act) and then during the period 1999-2001 (after the IHCP Act), together with the resulting appeal procedures involving physicians, dentists, pharmacists and midwives. The following were noted: the year of the verdict, the number and nature of the complaints, the types of complainants, the categories of professionals accused, the nature of the verdicts, and the number of appeal procedures. During the first period, 2453 complaints were brought before the disciplinary board, compared to 2527 during the second period. Most of the complaints were made against physicians (92% in both periods). The number of complaints that were declared to be justified fell from 19% to 15% (p < 0.001). In both periods, approximately half of the complaints concerned 'lack of care or inadequate care' or 'incorrect treatment', the most frequent verdict was a warning (67% and 72%, respectively), and appeals were lodged against almost one-third of the verdicts. The number of complaints submitted by the Inspectorate for Health Care decreased from 47 to 19. In any important aspects, the IHCP Act did not lead to improvement in the disciplinary jurisprudence. The decrease in the number of complaints that were declared to be justified could be explained by the change in composition of the disciplinary boards prescribed by the IHCP Act (more lawyers and less fellow professionals). Informing citizens about disciplinary jurisprudence and other procedures for lodging complaints may increase the number of justified complaints and hence the number of 'justified' verdicts. There is a need for further clarification of the tasks and responsibility of the Inspectorate for Health Care in case of complaints to the disciplinary boards.

  2. 14 CFR 382.151 - What are the requirements for providing Complaints Resolution Officials?

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ... 14 Aeronautics and Space 4 2014-01-01 2014-01-01 false What are the requirements for providing Complaints Resolution Officials? 382.151 Section 382.151 Aeronautics and Space OFFICE OF THE SECRETARY... DISABILITY IN AIR TRAVEL Complaints and Enforcement Procedures § 382.151 What are the requirements for...

  3. 14 CFR 382.151 - What are the requirements for providing Complaints Resolution Officials?

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... 14 Aeronautics and Space 4 2012-01-01 2012-01-01 false What are the requirements for providing Complaints Resolution Officials? 382.151 Section 382.151 Aeronautics and Space OFFICE OF THE SECRETARY... DISABILITY IN AIR TRAVEL Complaints and Enforcement Procedures § 382.151 What are the requirements for...

  4. 14 CFR 382.151 - What are the requirements for providing Complaints Resolution Officials?

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... 14 Aeronautics and Space 4 2013-01-01 2013-01-01 false What are the requirements for providing Complaints Resolution Officials? 382.151 Section 382.151 Aeronautics and Space OFFICE OF THE SECRETARY... DISABILITY IN AIR TRAVEL Complaints and Enforcement Procedures § 382.151 What are the requirements for...

  5. 45 CFR 681.7 - What is contained in a complaint?

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 45 Public Welfare 3 2010-10-01 2010-10-01 false What is contained in a complaint? 681.7 Section 681.7 Public Welfare Regulations Relating to Public Welfare (Continued) NATIONAL SCIENCE FOUNDATION PROGRAM FRAUD CIVIL REMEDIES ACT REGULATIONS Procedures Leading to Issuance of A Complaint § 681.7 What is...

  6. 45 CFR 1621.3 - Complaints by applicants about denial of legal assistance.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 45 Public Welfare 4 2010-10-01 2010-10-01 false Complaints by applicants about denial of legal assistance. 1621.3 Section 1621.3 Public Welfare Regulations Relating to Public Welfare (Continued) LEGAL SERVICES CORPORATION CLIENT GRIEVANCE PROCEDURES § 1621.3 Complaints by applicants about denial of legal...

  7. 29 CFR 102.96 - Issuance of complaint promptly.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 29 Labor 2 2010-07-01 2010-07-01 false Issuance of complaint promptly. 102.96 Section 102.96 Labor Regulations Relating to Labor NATIONAL LABOR RELATIONS BOARD RULES AND REGULATIONS, SERIES 8 Procedure in Cases Under Section 10(j), (l), and (m) of the Act § 102.96 Issuance of complaint promptly. Whenever the...

  8. 45 CFR 681.7 - What is contained in a complaint?

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... 45 Public Welfare 3 2012-10-01 2012-10-01 false What is contained in a complaint? 681.7 Section 681.7 Public Welfare Regulations Relating to Public Welfare (Continued) NATIONAL SCIENCE FOUNDATION PROGRAM FRAUD CIVIL REMEDIES ACT REGULATIONS Procedures Leading to Issuance of A Complaint § 681.7 What is...

  9. 45 CFR 681.7 - What is contained in a complaint?

    Code of Federal Regulations, 2013 CFR

    2013-10-01

    ... 45 Public Welfare 3 2013-10-01 2013-10-01 false What is contained in a complaint? 681.7 Section 681.7 Public Welfare Regulations Relating to Public Welfare (Continued) NATIONAL SCIENCE FOUNDATION PROGRAM FRAUD CIVIL REMEDIES ACT REGULATIONS Procedures Leading to Issuance of A Complaint § 681.7 What is...

  10. 45 CFR 681.7 - What is contained in a complaint?

    Code of Federal Regulations, 2014 CFR

    2014-10-01

    ... 45 Public Welfare 3 2014-10-01 2014-10-01 false What is contained in a complaint? 681.7 Section 681.7 Public Welfare Regulations Relating to Public Welfare (Continued) NATIONAL SCIENCE FOUNDATION PROGRAM FRAUD CIVIL REMEDIES ACT REGULATIONS Procedures Leading to Issuance of A Complaint § 681.7 What is...

  11. 45 CFR 681.7 - What is contained in a complaint?

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... 45 Public Welfare 3 2011-10-01 2011-10-01 false What is contained in a complaint? 681.7 Section 681.7 Public Welfare Regulations Relating to Public Welfare (Continued) NATIONAL SCIENCE FOUNDATION PROGRAM FRAUD CIVIL REMEDIES ACT REGULATIONS Procedures Leading to Issuance of A Complaint § 681.7 What is...

  12. 47 CFR 73.810 - Third adjacent channel complaint and license modification procedure.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... LPFM station's remedial efforts. (d) In the event that the number of unresolved complaints plus the... interference is traceable to the LPFM station. (e) If the number of unresolved and disputed complaints exceeds...) BROADCAST RADIO SERVICES RADIO BROADCAST SERVICES Low Power FM Broadcast Stations (LPFM) § 73.810 Third...

  13. 47 CFR 73.810 - Third adjacent channel complaint and license modification procedure.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... LPFM station's remedial efforts. (d) In the event that the number of unresolved complaints plus the... interference is traceable to the LPFM station. (e) If the number of unresolved and disputed complaints exceeds...) BROADCAST RADIO SERVICES RADIO BROADCAST SERVICES Low Power FM Broadcast Stations (LPFM) § 73.810 Third...

  14. 47 CFR 73.810 - Third adjacent channel complaint and license modification procedure.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... LPFM station's remedial efforts. (d) In the event that the number of unresolved complaints plus the... interference is traceable to the LPFM station. (e) If the number of unresolved and disputed complaints exceeds...) BROADCAST RADIO SERVICES RADIO BROADCAST SERVICES Low Power FM Broadcast Stations (LPFM) § 73.810 Third...

  15. 14 CFR 382.151 - What are the requirements for providing Complaints Resolution Officials?

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ... 14 Aeronautics and Space 4 2011-01-01 2011-01-01 false What are the requirements for providing Complaints Resolution Officials? 382.151 Section 382.151 Aeronautics and Space OFFICE OF THE SECRETARY... DISABILITY IN AIR TRAVEL Complaints and Enforcement Procedures § 382.151 What are the requirements for...

  16. 14 CFR 382.151 - What are the requirements for providing Complaints Resolution Officials?

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 14 Aeronautics and Space 4 2010-01-01 2010-01-01 false What are the requirements for providing Complaints Resolution Officials? 382.151 Section 382.151 Aeronautics and Space OFFICE OF THE SECRETARY... DISABILITY IN AIR TRAVEL Complaints and Enforcement Procedures § 382.151 What are the requirements for...

  17. 24 CFR 3282.410 - Contents of notice.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling... owner may submit a complaint to the Secretary if the owner believes that: (1) The notification or the...

  18. 24 CFR 3282.410 - Contents of notice.

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling... owner may submit a complaint to the Secretary if the owner believes that: (1) The notification or the...

  19. 24 CFR 3282.410 - Contents of notice.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling... owner may submit a complaint to the Secretary if the owner believes that: (1) The notification or the...

  20. The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning

    PubMed Central

    Gillespie, Alex; Reader, Tom W

    2016-01-01

    Background Letters of complaint written by patients and their advocates reporting poor healthcare experiences represent an under-used data source. The lack of a method for extracting reliable data from these heterogeneous letters hinders their use for monitoring and learning. To address this gap, we report on the development and reliability testing of the Healthcare Complaints Analysis Tool (HCAT). Methods HCAT was developed from a taxonomy of healthcare complaints reported in a previously published systematic review. It introduces the novel idea that complaints should be analysed in terms of severity. Recruiting three groups of educated lay participants (n=58, n=58, n=55), we refined the taxonomy through three iterations of discriminant content validity testing. We then supplemented this refined taxonomy with explicit coding procedures for seven problem categories (each with four levels of severity), stage of care and harm. These combined elements were further refined through iterative coding of a UK national sample of healthcare complaints (n= 25, n=80, n=137, n=839). To assess reliability and accuracy for the resultant tool, 14 educated lay participants coded a referent sample of 125 healthcare complaints. Results The seven HCAT problem categories (quality, safety, environment, institutional processes, listening, communication, and respect and patient rights) were found to be conceptually distinct. On average, raters identified 1.94 problems (SD=0.26) per complaint letter. Coders exhibited substantial reliability in identifying problems at four levels of severity; moderate and substantial reliability in identifying stages of care (except for ‘discharge/transfer’ that was only fairly reliable) and substantial reliability in identifying overall harm. Conclusions HCAT is not only the first reliable tool for coding complaints, it is the first tool to measure the severity of complaints. It facilitates service monitoring and organisational learning and it enables future research examining whether healthcare complaints are a leading indicator of poor service outcomes. HCAT is freely available to download and use. PMID:26740496

  1. 7 CFR 271.6 - Complaint procedure.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... concerned individuals or groups. This shall not include complaints alleging discrimination on the basis of..., Pennsylvania, Puerto Rico, Virginia, the Virgin Islands of the United States, and West Virginia: Mid-Atlantic...

  2. 7 CFR 271.6 - Complaint procedure.

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ... FOOD STAMP AND FOOD DISTRIBUTION PROGRAM GENERAL INFORMATION AND DEFINITIONS § 271.6 Complaint... Jackson Blvd., 20th Floor, Chicago, IL 60604-3507. (iv) For Arkansas, Louisiana, New Mexico, Oklahoma, and...

  3. 33 CFR 53.11 - Procedures.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... complaint with the DOT Inspector General Hotline under this part. Such a complaint may be filed by telephone, or by letter addressed to the Department of Transportation, Office of Inspector General, Hotline...

  4. 76 FR 44303 - Submission for OMB Review; Comment Request

    Federal Register 2010, 2011, 2012, 2013, 2014

    2011-07-25

    ..., sex, national origin, age, disability, and/or reprisal for participation in equal employment... of complaints filed, and to make the determination of whether a complaint meets all procedural and...

  5. 24 CFR 3282.409 - Contents of plan.

    Code of Federal Regulations, 2014 CFR

    2014-04-01

    ... DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling and Remedial... statement informing the owner that the owner may submit a complaint to the SAA or Secretary if the owner...

  6. 29 CFR 37.88 - Who may contact CRC about a complaint?

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 29 Labor 1 2010-07-01 2010-07-01 true Who may contact CRC about a complaint? 37.88 Section 37.88... PROVISIONS OF THE WORKFORCE INVESTMENT ACT OF 1998 (WIA) Compliance Procedures § 37.88 Who may contact CRC... contact CRC for information about the complaint. The Director will determine what information, if any...

  7. 14 CFR 382.157 - What are carriers' obligations for recordkeeping and reporting on disability-related complaints?

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ... 14 Aeronautics and Space 4 2011-01-01 2011-01-01 false What are carriers' obligations for recordkeeping and reporting on disability-related complaints? 382.157 Section 382.157 Aeronautics and Space... NONDISCRIMINATION ON THE BASIS OF DISABILITY IN AIR TRAVEL Complaints and Enforcement Procedures § 382.157 What are...

  8. 14 CFR 382.157 - What are carriers' obligations for recordkeeping and reporting on disability-related complaints?

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 14 Aeronautics and Space 4 2010-01-01 2010-01-01 false What are carriers' obligations for recordkeeping and reporting on disability-related complaints? 382.157 Section 382.157 Aeronautics and Space... NONDISCRIMINATION ON THE BASIS OF DISABILITY IN AIR TRAVEL Complaints and Enforcement Procedures § 382.157 What are...

  9. 48 CFR 203.904 - Procedures for filing complaints.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... SYSTEM, DEPARTMENT OF DEFENSE GENERAL IMPROPER BUSINESS PRACTICES AND PERSONAL CONFLICTS OF INTEREST... otherwise discriminated against contrary to the policy in 203.903 may file a complaint with the DoD...

  10. 48 CFR 203.904 - Procedures for filing complaints.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... SYSTEM, DEPARTMENT OF DEFENSE GENERAL IMPROPER BUSINESS PRACTICES AND PERSONAL CONFLICTS OF INTEREST... otherwise discriminated against contrary to the policy in 203.903 may file a complaint with the DoD...

  11. 33 CFR 53.11 - Procedures.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... communication may file a complaint with the Department of Homeland Security Inspector General Hotline at 1-800..., Office of Inspector General, Hotline, Washington, DC 20528; By faxing the complaint to 202-254-4292; or...

  12. 33 CFR 53.11 - Procedures.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... communication may file a complaint with the Department of Homeland Security Inspector General Hotline at 1-800..., Office of Inspector General, Hotline, Washington, DC 20528; By faxing the complaint to 202-254-4292; or...

  13. 33 CFR 53.11 - Procedures.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... communication may file a complaint with the Department of Homeland Security Inspector General Hotline at 1-800..., Office of Inspector General, Hotline, Washington, DC 20528; By faxing the complaint to 202-254-4292; or...

  14. 33 CFR 53.11 - Procedures.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ... communication may file a complaint with the Department of Homeland Security Inspector General Hotline at 1-800..., Office of Inspector General, Hotline, Washington, DC 20528; By faxing the complaint to 202-254-4292; or...

  15. 41 CFR 105-8.171 - Complaints against an occupant agency.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... violation found. (b) GSA shall make reasonable efforts to follow the time frames for complaint resolution that go into effect under the notifying occupant agency's compliance procedures when it receives a...

  16. 48 CFR 3.907-3 - Procedures for filing complaints.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... GENERAL IMPROPER BUSINESS PRACTICES AND PERSONAL CONFLICTS OF INTEREST Whistleblower Protections for... officer who receives a complaint of reprisal of the type described in 3.907-2 shall forward it to the...

  17. Analysis of indoor air pollutants checklist using environmetric technique for health risk assessment of sick building complaint in nonindustrial workplace

    PubMed Central

    Syazwan, AI; Rafee, B Mohd; Juahir, Hafizan; Azman, AZF; Nizar, AM; Izwyn, Z; Syahidatussyakirah, K; Muhaimin, AA; Yunos, MA Syafiq; Anita, AR; Hanafiah, J Muhamad; Shaharuddin, MS; Ibthisham, A Mohd; Hasmadi, I Mohd; Azhar, MN Mohamad; Azizan, HS; Zulfadhli, I; Othman, J; Rozalini, M; Kamarul, FT

    2012-01-01

    Purpose To analyze and characterize a multidisciplinary, integrated indoor air quality checklist for evaluating the health risk of building occupants in a nonindustrial workplace setting. Design A cross-sectional study based on a participatory occupational health program conducted by the National Institute of Occupational Safety and Health (Malaysia) and Universiti Putra Malaysia. Method A modified version of the indoor environmental checklist published by the Department of Occupational Health and Safety, based on the literature and discussion with occupational health and safety professionals, was used in the evaluation process. Summated scores were given according to the cluster analysis and principal component analysis in the characterization of risk. Environmetric techniques was used to classify the risk of variables in the checklist. Identification of the possible source of item pollutants was also evaluated from a semiquantitative approach. Result Hierarchical agglomerative cluster analysis resulted in the grouping of factorial components into three clusters (high complaint, moderate-high complaint, moderate complaint), which were further analyzed by discriminant analysis. From this, 15 major variables that influence indoor air quality were determined. Principal component analysis of each cluster revealed that the main factors influencing the high complaint group were fungal-related problems, chemical indoor dispersion, detergent, renovation, thermal comfort, and location of fresh air intake. The moderate-high complaint group showed significant high loading on ventilation, air filters, and smoking-related activities. The moderate complaint group showed high loading on dampness, odor, and thermal comfort. Conclusion This semiquantitative assessment, which graded risk from low to high based on the intensity of the problem, shows promising and reliable results. It should be used as an important tool in the preliminary assessment of indoor air quality and as a categorizing method for further IAQ investigations and complaints procedures. PMID:23055779

  18. Analysis of indoor air pollutants checklist using environmetric technique for health risk assessment of sick building complaint in nonindustrial workplace.

    PubMed

    Syazwan, Ai; Rafee, B Mohd; Juahir, Hafizan; Azman, Azf; Nizar, Am; Izwyn, Z; Syahidatussyakirah, K; Muhaimin, Aa; Yunos, Ma Syafiq; Anita, Ar; Hanafiah, J Muhamad; Shaharuddin, Ms; Ibthisham, A Mohd; Hasmadi, I Mohd; Azhar, Mn Mohamad; Azizan, Hs; Zulfadhli, I; Othman, J; Rozalini, M; Kamarul, Ft

    2012-01-01

    To analyze and characterize a multidisciplinary, integrated indoor air quality checklist for evaluating the health risk of building occupants in a nonindustrial workplace setting. A cross-sectional study based on a participatory occupational health program conducted by the National Institute of Occupational Safety and Health (Malaysia) and Universiti Putra Malaysia. A modified version of the indoor environmental checklist published by the Department of Occupational Health and Safety, based on the literature and discussion with occupational health and safety professionals, was used in the evaluation process. Summated scores were given according to the cluster analysis and principal component analysis in the characterization of risk. Environmetric techniques was used to classify the risk of variables in the checklist. Identification of the possible source of item pollutants was also evaluated from a semiquantitative approach. Hierarchical agglomerative cluster analysis resulted in the grouping of factorial components into three clusters (high complaint, moderate-high complaint, moderate complaint), which were further analyzed by discriminant analysis. From this, 15 major variables that influence indoor air quality were determined. Principal component analysis of each cluster revealed that the main factors influencing the high complaint group were fungal-related problems, chemical indoor dispersion, detergent, renovation, thermal comfort, and location of fresh air intake. The moderate-high complaint group showed significant high loading on ventilation, air filters, and smoking-related activities. The moderate complaint group showed high loading on dampness, odor, and thermal comfort. This semiquantitative assessment, which graded risk from low to high based on the intensity of the problem, shows promising and reliable results. It should be used as an important tool in the preliminary assessment of indoor air quality and as a categorizing method for further IAQ investigations and complaints procedures.

  19. 29 CFR 37.84 - What happens if CRC does not have jurisdiction over a complaint?

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 29 Labor 1 2010-07-01 2010-07-01 true What happens if CRC does not have jurisdiction over a complaint? 37.84 Section 37.84 Labor Office of the Secretary of Labor IMPLEMENTATION OF THE... Procedures § 37.84 What happens if CRC does not have jurisdiction over a complaint? If CRC does not have...

  20. Patient complaints as a means to improve quality of hospital care. Results of a qualitative content analysis

    PubMed

    Hoffmann, Susanne; Dreher-Hummel, Thomas; Dollinger, Claudia; Frei, Irena Anna

    2018-04-01

    Background: Many hospitals have defined procedures for a complaint management. A systematic analysis of patient complaints helps to identify similar complaints and patterns so that targeted improvement measures can be derived (Gallagher & Mazor, 2015). Aim: Our three-month, nurse-led practice development project aimed 1) to identify complaints regarding communication issues, 2) to systemise and prioritise complaints regarding communication issues, and 3) to derive clinic-specific recommendations for improvement. Method: We analysed 273 complaints of patients documented by the quality management (secondary data analysis). Using content analysis and applying the coding taxonomy for inpatient complaints by Reader, Gillespie and Roberts (2014), we distinguished communication-related complaints. By further inductive differentiation of these complaints, we identified patterns and prioritised fields of action. Results: We identified 186 communication-related complaints divided into 16 subcategories. For each subcategory, improvement interventions were derived, discussed and prioritised. Conclusions: Thus, patient complaints provided an excellent opportunity for reflection and workplace learning for nurses. The analysis gave impulse to exemplify the subject “person-centered care” for nurses.

  1. Consumer protection and managed care: the need for organized consumers.

    PubMed

    Rodwin, M A

    1996-01-01

    Despite its many advantages, managed care creates new problems for consumers. Activists have proposed four types of remedies: (1) increased information and choice; (2) standards for services and marketing; (3) administrative oversight; and (4) procedural due process for complaints. Each approach offers some benefits, but they are insufficient to cope with consumer problems. What is lacking is effective, organized consumer advocacy.

  2. Managing complaints in health and social care.

    PubMed

    Holmes-Bonney, Kathy

    2010-04-01

    An important aspect of allowing patients to take control of their health care is the introduction of new procedures for dealing with complaints. This article examines the concepts that underpin the new Department of Health regulations on complaints management and what they will mean for health and social care professionals. It also explains why these regulations focus on restorative justice rather than blame when adverse events occur.

  3. Litigation and complaints procedures: objectives, effectiveness and alternatives.

    PubMed Central

    Whelan, C J

    1988-01-01

    Recent debates about redress mechanisms for medical accident victims have been sidetracked by fears of an American-style medical malpractice crisis. What is required is a framework within which the debate can resume. This paper proposes such a framework by focusing on the compensation and deterrence objectives and placing them in the wider context of the social costs of providing medical services. The framework is then used to assess and compare the effectiveness of differing approaches. In particular, the American and British experiences of litigation, including the concept of 'defensive medicine', are evaluated. Also discussed briefly are alternatives to court-based complaints procedures including 'no-fault' schemes, professional ethics and internal complaints mechanisms. PMID:3392721

  4. 29 CFR 1640.12 - Standards.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR COORDINATING THE INVESTIGATION OF COMPLAINTS OR CHARGES OF EMPLOYMENT DISCRIMINATION BASED ON DISABILITY SUBJECT TO THE AMERICANS... 504 has been violated in a complaint alleging employment discrimination shall be the standards applied...

  5. 28 CFR 42.731 - Complaints.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... Judicial Administration DEPARTMENT OF JUSTICE NONDISCRIMINATION; EQUAL EMPLOYMENT OPPORTUNITY; POLICIES AND... of the Age Discrimination Act of 1975 Compliance Procedures § 42.731 Complaints. (a) General. This... circumstances under which the alleged discrimination occurred. During an investigation the Department shall take...

  6. 76 FR 52718 - Complaint About Postal Services

    Federal Register 2010, 2011, 2012, 2013, 2014

    2011-08-23

    ... developments, and addresses certain procedural matters, including authorization of settlement negotiations... therefore defers action on this Complaint and directs that the parties begin settlement negotiations based... immediately engage in settlement negotiations with the goal of expeditiously resolving this controversy based...

  7. 24 CFR 3282.402 - General principles.

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling.... (e) It is the policy of these regulations that all consumer complaints or other information... result of normal year and aging, gross and unforeseeable consumer abuse, or unforeseeable neglect of...

  8. 24 CFR 3282.402 - General principles.

    Code of Federal Regulations, 2012 CFR

    2012-04-01

    ... URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling.... (e) It is the policy of these regulations that all consumer complaints or other information... result of normal year and aging, gross and unforeseeable consumer abuse, or unforeseeable neglect of...

  9. 24 CFR 3282.402 - General principles.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling.... (e) It is the policy of these regulations that all consumer complaints or other information... result of normal year and aging, gross and unforeseeable consumer abuse, or unforeseeable neglect of...

  10. 34 CFR Appendix E to Part 300 - Index for IDEA-Part B Regulations (34 CFR Part 300)

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ....152(c)(3). COMPLAINT(S): STATE COMPLAINT PROCEDURES (Q-Z) • See also §§ 300.151 through 300.153 • Time...). • Scientifically based research 300.35. • Secondary school 300.36. • Secretary 300.38. • Serious bodily injury 300... education 300.39(a). • Specially designed instruction 300.39(b)(3). • Specific learning disability 300.8(c...

  11. 34 CFR Appendix E to Part 300 - Index for IDEA-Part B Regulations (34 CFR Part 300)

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ....152(c)(3). COMPLAINT(S): STATE COMPLAINT PROCEDURES (Q-Z) • See also §§ 300.151 through 300.153 • Time...). • Scientifically based research 300.35. • Secondary school 300.36. • Secretary 300.38. • Serious bodily injury 300... education 300.39(a). • Specially designed instruction 300.39(b)(3). • Specific learning disability 300.8(c...

  12. 34 CFR Appendix E to Part 300 - Index for IDEA-Part B Regulations (34 CFR Part 300)

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ....152(c)(3). COMPLAINT(S): STATE COMPLAINT PROCEDURES (Q-Z) • See also §§ 300.151 through 300.153 • Time...). • Scientifically based research 300.35. • Secondary school 300.36. • Secretary 300.38. • Serious bodily injury 300... education 300.39(a). • Specially designed instruction 300.39(b)(3). • Specific learning disability 300.8(c...

  13. 78 FR 79480 - Notice of Receipt of Complaint; Solicitation of Comments Relating to the Public Interest

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-12-30

    ...Notice is hereby given that the U.S. International Trade Commission has received a complaint entitled Certain Vision-Based Driver Assistance System Cameras and Components Thereof, DN 2993; the Commission is soliciting comments on any public interest issues raised by the complaint or complainant's filing under section 210.8(b) of the Commission's Rules of Practice and Procedure (19 CFR 210.8(b)).

  14. 29 CFR 1603.102 - Filing a complaint.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF... discriminated against on the basis of race, color, religion, sex, national origin, age, disability, or genetic...

  15. 29 CFR 1603.102 - Filing a complaint.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF... discriminated against on the basis of race, color, religion, sex, national origin, age, disability, or genetic...

  16. 29 CFR 1603.102 - Filing a complaint.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF... discriminated against on the basis of race, color, religion, sex, national origin, age, disability, or genetic...

  17. 29 CFR 1603.102 - Filing a complaint.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ... Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF... discriminated against on the basis of race, color, religion, sex, national origin, age, disability, or genetic...

  18. 29 CFR 1603.102 - Filing a complaint.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... Regulations Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR PREVIOUSLY EXEMPT STATE AND LOCAL GOVERNMENT EMPLOYEE COMPLAINTS OF EMPLOYMENT DISCRIMINATION UNDER SECTION 304 OF... discriminated against on the basis of race, color, religion, sex, national origin, age, disability, or genetic...

  19. 29 CFR 1921.3 - Complaints.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... Relating to Labor (Continued) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) RULES OF PRACTICE IN ENFORCEMENT PROCEEDINGS UNDER SECTION 41 OF THE LONGSHOREMEN'S AND HARBOR WORKERS' COMPENSATION ACT Prehearing Procedures § 1921.3 Complaints. (a) Issuance. The Deputy Solicitor of Labor shall...

  20. 29 CFR 1980.104 - Investigation.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ...) PROCEDURES FOR THE HANDLING OF DISCRIMINATION COMPLAINTS UNDER SECTION 806 OF THE CORPORATE AND CRIMINAL... supporting the complaint (redacted to protect the identity of any confidential informants). The Assistant... protect the identity of confidential informants where statements were given in confidence; if the...

  1. 29 CFR 1980.104 - Investigation.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ...) PROCEDURES FOR THE HANDLING OF DISCRIMINATION COMPLAINTS UNDER SECTION 806 OF THE CORPORATE AND CRIMINAL... supporting the complaint (redacted to protect the identity of any confidential informants). The Assistant... protect the identity of confidential informants where statements were given in confidence; if the...

  2. 29 CFR 1985.100 - Purpose and scope.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... (CONTINUED) PROCEDURES FOR HANDLING RETALIATION COMPLAINTS UNDER THE EMPLOYEE PROTECTION PROVISION OF THE CONSUMER FINANCIAL PROTECTION ACT OF 2010 Complaints, Investigations, Findings, and Preliminary Orders... the Consumer Financial Protection Act of 2010, Section 1057 of the Dodd-Frank Wall Street Reform and...

  3. New Zealand doctors' attitudes towards the complaints and disciplinary process.

    PubMed

    Cunningham, Wayne

    2004-07-23

    To examine attitudes held by doctors in New Zealand towards the complaints and disciplinary process. A questionnaire was sent to New Zealand doctors randomly selected to include vocationally registered general practitioners, vocationally registered hospital-based specialists, and general registrants. 598 respondents (33.6% having ever and 66.4% having never received a medical complaint) indicated that New Zealand doctors strongly support society's right to complain, having lay input, a sense of completion, and appropriate advice provided to the complaints process. Doctors also support society's notions of rights and responsibilities, and believe that the medical profession is capable of self-regulation. Fifty percent of doctors do not believe that complaints are a useful tool to improve medical practice. Doctor's attitudes diverge about how they believe society interacts with the profession through the complaints process. They are divided in their opinion as to whether complaints are warranted, whether complainants are normal people, and whether complaints are judged by appropriate standards. Doctor's attitudes towards the complaints and disciplinary system fall on a continuum between being consistent and divergent. Their attitudes are consistent with notions of professionalism, but suggest that using the complaints system to improve the delivery of medical care may be problematic.

  4. 47 CFR 68.400 - Content.

    Code of Federal Regulations, 2010 CFR

    1999-10-01

    ... 47 Telecommunication 3 1999-10-01 1999-10-01 false Content. 68.400 Section 68.400 Title 47- FEDERAL COMMUNICATIONS COMMISSION-(CONTINUED) COMMON CARRIER SERVICES (CONTINUED) CONNECTION OF TERMINAL EQUIPMENT TO THE TELEPHONE NETWORK Complaint Procedures § 68.400 Content. A complaint shall be in writing...

  5. 29 CFR 1978.103 - Investigation.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... Relating to Labor (Continued) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED... Procedure Complaints, Investigations, Findings and Preliminary Orders § 1978.103 Investigation. (a) OSHA... his or her receipt of the complaint the named person may submit to OSHA a written statement and any...

  6. 7 CFR 225.7 - Program monitoring and assistance.

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... established grievance or complaint handling procedure may resolve sex and handicap discrimination complaints... regulations, the Department's non-discrimination regulations (7 CFR part 15) and any other applicable... Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and the Department's regulations concerning...

  7. 7 CFR 225.7 - Program monitoring and assistance.

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ... established grievance or complaint handling procedure may resolve sex and handicap discrimination complaints... regulations, the Department's non-discrimination regulations (7 CFR part 15) and any other applicable... Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and the Department's regulations concerning...

  8. 7 CFR 225.7 - Program monitoring and assistance.

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... established grievance or complaint handling procedure may resolve sex and handicap discrimination complaints... regulations, the Department's non-discrimination regulations (7 CFR part 15) and any other applicable... Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and the Department's regulations concerning...

  9. [Analysis of patient complaints in Primary Care: An opportunity to improve clinical safety].

    PubMed

    Añel-Rodríguez, R M; Cambero-Serrano, M I; Irurzun-Zuazabal, E

    2015-01-01

    To determine the prevalence and type of the clinical safety problems contained in the complaints made by patients and users in Primary Care. An observational, descriptive, cross-sectional study was conducted by analysing both the complaint forms and the responses given to them in the period of one year. At least 4.6% of all claims analysed in this study contained clinical safety problems. The family physician is the professional who received the majority of the complaints (53.6%), and the main reason was the problems related to diagnosis (43%), mainly the delay in diagnosis. Other variables analysed were the severity of adverse events experienced by patients (in 68% of cases the patient suffered some harm), the subsequent impact on patient care, which was affected in 39% of cases (7% of cases even requiring hospital admission), and the level of preventability of adverse events (96% avoidable) described in the claims. Finally the type of response issued to each complaint was analysed, being purely bureaucratic in 64% of all cases. Complaints are a valuable source of information about the deficiencies identified by patients and healthcare users. There is considerable scope for improvement in the analysis and management of claims in general, and those containing clinical safety issues in particular. To date, in our area, there is a lack of appropriate procedures for processing these claims. Likewise, we believe that other pathways or channels should be opened to enable communication by patients and healthcare users. Copyright © 2015 SECA. Published by Elsevier Espana. All rights reserved.

  10. [Our experience with the use of Active-C cervical prosthesis].

    PubMed

    Misik, Ferenc; Böösi, Martina; Papp, Zoltán; Padányi, Csaba; Banczerowski, Péter

    2016-09-30

    The most widely used surgical procedure in the treatment of cervical spine disc hernias have been the anterior cervical discectomy and fusion for decades. The usage of cervical disc prostheses enabled us to preserve the movements of the affected segments, hereby reducing the overexertion of the adjacent vertebrae and discs. Our goal is to follow our patients operated with Active-C prosthesis (which is used in the Institute since 2010) to gather information about the change of their complaints and about the functioning and unwanted negative effects of the prostheses. Question - Is the usage of Active-C prosthesis an efficient procedure? Between 2010 and 2013, performing the survey of neurological conditions and functional X-ray examinations. We measured the complaints of the patients using the Visual Analogue Scale, Neck Disability Index and Cervical Spine Outcomes Questionnaire. The control group consisted of patients who were operated in one segment using the fusion technique. In the study group according to the Neck Disability Index scale after 18 months, seven patients had no complaints, while twelve persons reported mild and the remaining six moderate complaints. In the control group, moderate complaints were present in four patients, while twelve patients reported mild complaints. The other eight persons showed no complaints. According to the results of the Visual Analogue Scale in the group of prosthesis, the degree of referred pain decreased from 8.6 to 1.84 one and a half years after the surgery. A decrease was observable in the case of axial pain too, from 6.6 down to 1.92 (p<0.01). In case of three from the twenty-five patients there was no sign of movement in the level of the prosthesis. According to the present short- and mediumterm studies, the usage of the cervical disc prosthesis can be considered as an efficient procedure, but at the same time the advantages can only be determined in the long run, therefore further following and studies are required.

  11. 10 CFR 1041.170 - Compliance procedures.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... shall be responsible for coordinating implementing of this section. Complaints may be sent to Director... the Architectural and Transportation Barriers Compliance Board upon receipt of any complaint alleging that a building or facility that is subject to the Architectural Barriers Act of 1968, as amended (42 U...

  12. 75 FR 27051 - Privacy Act of 1974: System of Records

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-05-13

    ... address and appears below: DOT/FMCSA 004 SYSTEM NAME: National Consumer Complaint Database (NCCDB.... A system, database, and procedures for filing and logging consumer complaints relating to household... are stored in an automated system operated and maintained at the Volpe National Transportation Systems...

  13. 42 CFR 426.400 - Procedure for filing an acceptable complaint concerning a provision (or provisions) of an LCD.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... is needed and why the aggrieved party thinks that the provision(s) of the LCD is (are) not valid... scientific evidence that support the complaint and an explanation for why the aggrieved party thinks that...

  14. 10 CFR 4.332 - Complaints.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... alleged act of discrimination. However, for good cause shown, NRC may extend this time limit. (b) NRC will... recipient of their rights and obligations under the complaint procedure, including the right to have a... their representatives) of their right to contact NRC for information and assistance regarding the...

  15. 29 CFR 1983.102 - Obligations and prohibited acts.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ..., DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008 Complaints, Investigations, Findings and... reasonably believes to be a violation of any provision of the Consumer Product Safety Act, as amended by...

  16. 29 CFR 1983.100 - Purpose and scope.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ... (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Complaints, Investigations, Findings and Preliminary Orders § 1983.100... Consumer Product Safety Improvement Act (CPSIA), 15 U.S.C. 2087. CPSIA provides for employee protection...

  17. 29 CFR 1983.100 - Purpose and scope.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Complaints, Investigations, Findings and Preliminary Orders § 1983.100... Consumer Product Safety Improvement Act (CPSIA), 15 U.S.C. 2087. CPSIA provides for employee protection...

  18. 29 CFR 1983.100 - Purpose and scope.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008 Complaints, Investigations, Findings and Preliminary Orders § 1983.100... Consumer Product Safety Improvement Act (CPSIA), 15 U.S.C. 2087. CPSIA provides for employee protection...

  19. 29 CFR 1985.102 - Obligations and prohibited acts.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ..., DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR HANDLING RETALIATION COMPLAINTS UNDER THE EMPLOYEE PROTECTION PROVISION OF THE CONSUMER FINANCIAL PROTECTION ACT OF 2010 Complaints, Investigations, Findings, and... Consumer Protection Act of 2010, Public Law 111-203, 124 Stat. 1376, 1955 (July 21, 2010), or any other...

  20. 20 CFR 638.539 - Complaints and disputes.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ....539 Employees' Benefits EMPLOYMENT AND TRAINING ADMINISTRATION, DEPARTMENT OF LABOR JOB CORPS PROGRAM UNDER TITLE IV-B OF THE JOB TRAINING PARTNERSHIP ACT Center Operations § 638.539 Complaints and disputes. (a) Center and other deliverer grievance procedures. Each center operator or other Job Corps...

  1. 49 CFR 1111.9 - Procedural schedule in cases using simplified standards.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ...) SURFACE TRANSPORTATION BOARD, DEPARTMENT OF TRANSPORTATION RULES OF PRACTICE COMPLAINT AND INVESTIGATION... the simplified standards: (1) In cases relying upon the Simplified-SAC methodology: Day 0—Complaint... dominance. (b) Defendant's second disclosure. In cases using the Simplified-SAC methodology, the defendant...

  2. 77 FR 51571 - Certain Wireless Communication Devices, Portable Music and Data Processing Devices, Computers...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-08-24

    ... Music and Data Processing Devices, Computers, and Components Thereof; Notice of Receipt of Complaint... complaint entitled Wireless Communication Devices, Portable Music and Data Processing Devices, Computers..., portable music and data processing devices, computers, and components thereof. The complaint names as...

  3. 78 FR 35826 - Unfair Competitive Advantages; Enhancement of the Formal Complaint Process

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-06-14

    ... Postal Service to the time and expense of the discovery process. The Commission anticipates that allowing.... 1739] Unfair Competitive Advantages; Enhancement of the Formal Complaint Process AGENCY: Postal... enhance the formal complaint process in cases involving alleged violations of a law that prohibits the...

  4. 28 CFR 42.612 - Interagency consultation.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... 42.612 Judicial Administration DEPARTMENT OF JUSTICE NONDISCRIMINATION; EQUAL EMPLOYMENT OPPORTUNITY; POLICIES AND PROCEDURES Procedures for Complaints of Employment Discrimination Filed Against Recipients of... unlawful discrimination or initiating formal administrative enforcement procedures on that basis, an agency...

  5. 10 CFR 1045.7 - Suggestions or complaints.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 10 Energy 4 2010-01-01 2010-01-01 false Suggestions or complaints. 1045.7 Section 1045.7 Energy DEPARTMENT OF ENERGY (GENERAL PROVISIONS) NUCLEAR CLASSIFICATION AND DECLASSIFICATION Program Management of... declassification policies and procedures may direct them in writing to the Director, Office of Classification, HS...

  6. 47 CFR 68.400 - Content.

    Code of Federal Regulations, 2010 CFR

    1997-10-01

    ... 47 Telecommunication 3 1997-10-01 1997-10-01 false Content. 68.400 Section 68.400 COMMON CARRIER SERVICES (CONTINUED) CONNECTION OF TERMINAL EQUIPMENT TO THE TELEPHONE NETWORK Complaint Procedures § 68.400 Content. A complaint shall be in writing and shall contain: (a) The name and address of the...

  7. 47 CFR 68.400 - Content.

    Code of Federal Regulations, 2010 CFR

    1998-10-01

    ... 47 Telecommunication 3 1998-10-01 1998-10-01 false Content. 68.400 Section 68.400 COMMON CARRIER SERVICES (CONTINUED) CONNECTION OF TERMINAL EQUIPMENT TO THE TELEPHONE NETWORK Complaint Procedures § 68.400 Content. A complaint shall be in writing and shall contain: (a) The name and address of the...

  8. 47 CFR 68.400 - Content.

    Code of Federal Regulations, 2010 CFR

    1996-10-01

    ... 47 Telecommunication 3 1996-10-01 1996-10-01 false Content. 68.400 Section 68.400 COMMON CARRIER SERVICES (CONTINUED) CONNECTION OF TERMINAL EQUIPMENT TO THE TELEPHONE NETWORK Complaint Procedures § 68.400 Content. A complaint shall be in writing and shall contain: (a) The name and address of the...

  9. 34 CFR 303.510 - Adopting complaint procedures.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... agency's discretion, providing for the filing of a complaint with a public agency and the right to have... parents and other interested individuals, including parent training centers, protection and advocacy... the needs of the child and the child's family; and (2) Appropriate future provision of services for...

  10. 29 CFR 1691.13 - Definitions.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... a complaint of employment discrimination covered by title VII or the Equal Pay Act and by title VI... Relating to Labor (Continued) EQUAL EMPLOYMENT OPPORTUNITY COMMISSION PROCEDURES FOR COMPLAINTS OF... Department of Justice, or his or her delegate. (c) Chairman of the EEOC refers to the Chairman of the Equal...

  11. 38 CFR 18.543 - Mediation.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 38 Pensions, Bonuses, and Veterans' Relief 2 2010-07-01 2010-07-01 false Mediation. 18.543 Section... Enforcement Procedures § 18.543 Mediation. (a) Referral of complaints for mediation. VA will refer to the Federal Mediation and Conciliation Service all complaints that: (1) Fall within the jurisdiction of the...

  12. 29 CFR 1983.102 - Obligations and prohibited acts.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ..., DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Complaints, Investigations, Findings and... Consumer Product Safety Act, as amended by CPSIA, or any other Act enforced by the Commission, or any order...

  13. 29 CFR 1983.102 - Obligations and prohibited acts.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ..., DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Complaints, Investigations, Findings and... Consumer Product Safety Act, as amended by CPSIA, or any other Act enforced by the Commission, or any order...

  14. [Impact of Lean methodology to improve care processes and levels of satisfaction in patient care in a clinical laboratory].

    PubMed

    Morón-Castañeda, L H; Useche-Bernal, A; Morales-Reyes, O L; Mojica-Figueroa, I L; Palacios-Carlos, A; Ardila-Gómez, C E; Parra-Ardila, M V; Martínez-Nieto, O; Sarmiento-Echeverri, N; Rodríguez, C A; Alvarado-Heine, C; Isaza-Ruget, M A

    2015-01-01

    The application of the Lean methodology in health institutions is an effective tool to improve the capacity and workflow, as well as to increase the level of satisfaction of patients and employees. To optimise the time of outpatient care in a clinical laboratory, by implementing a methodology based on the organisation of operational procedures to improve user satisfaction and reduce the number of complaints for delays in care. A quasi-experimental before and after study was conducted between October 2011 to September 2012. XBar and S charts were used to observe the mean service times and standard deviation. The user satisfaction was assessed using service questionnaires. A reduction of 17 minutes was observed in the time of patient care from arrival to leaving the laboratory, and a decrease of 60% in complaints of delay in care. Despite the high staff turnover and 38% increase in the number of patients seen, a culture of empowerment and continuous improvement was acquired, as well as greater efficiency and productivity in the care process, which was reflected by maintaining standards 12 months after implementation. Lean is a viable methodology for clinical laboratory procedures, improving their efficiency and effectiveness. Copyright © 2015 SECA. Published by Elsevier Espana. All rights reserved.

  15. Reducing medical complaints and litigation in Malaysia: turning patients' voices into opportunities.

    PubMed

    Kassim, Puteri Nemie Jahn

    2007-10-01

    One of the most important ironies of modern health care is that public expectations are rising faster than the ability of health services to meet them. Patients nowadays no longer want to be treated as passive recipients of medical care but as co-producers or partners able to manage their illnesses. Thus, it is not surprising that poor communication and failure to take into account the patient's perspective are at the heart of most formal complaints and legal actions in Malaysia. The difficulties of existing complaint procedures in Malaysia have become manifest over the years and this has been accentuated by patients becoming more willing to challenge the decisions of medical practitioners and health service management in court. To reduce the number of complaints and risks of litigation, a more patient-centred approach should be adopted. When patients voice their concern by making a complaint or inquiry, this should be seen as a unique source of information for health care services on why adverse events occur and how to prevent them. As well as reducing future harm to patients, better management of complaints should restore trust and reduce the risk of litigation, through open communication and a commitment to learn from the problem. The existing procedures for patients to be heard in Malaysia should be reviewed and incorporate features such as responsiveness, accessibility, impartiality, simplicity, speed and accountability.

  16. The medical complaints and disciplinary process in New Zealand: doctors' suggestions for change.

    PubMed

    Cunningham, Wayne

    2004-07-23

    To document New Zealand doctors' opinions about the complaints and disciplinary process, and to develop a proposal for change. A cross-sectional survey of New Zealand doctors randomly selected to include vocationally registered general practitioners, vocationally registered hospital-based specialists, and general registrants. Qualitative (thematic) analysis of written responses was used to categorise doctors' ideas about the complaints system, and to develop a proposal for change 453 doctors responded to the survey. Respondents were aware of the complexity of medicine, the fallibility of doctors, and of tension between societal expectations of care and their ability to meet those expectations. They perceived a societal culture of blame, and indicated that complaints should provide an opportunity for learning (for both complainants and doctors to be heard), and for a satisfactory outcome to be achieved for both doctors and complainants. They indicated that complaints should be resolved rapidly, that frivolous and vexatious complaints should be identified early in the process, and that the role of the media should be minimised. They indicated that the complaints process should be transparent, with complaints tribunals using appropriate advisors and standards of judgment. The proposal for change was a single point of entry for all complaints. New Zealand doctors are aware of the nature of the practice of medicine, and the sociopolitical context of the delivery of care. They support the notion of a Complaints Tribunal providing a single point of entry for all complaints, and which uses a process that is transparently appropriate for both doctors and complainants.

  17. The role of criminal law within the healthcare sector.

    PubMed

    Alhafaji, Yasmin

    2012-12-01

    Health is for most of us the most precious thing one can have. However, in practice situations occur where the patient is harmed within the healthcare institution. Traditionally, there are several ways to protect individuals in society: with civil, criminal and administrative procedures. Over the years in the Netherlands complaints procedures were established in which the complaints about healthcare providers' performance can be handled. Recently, there are some developments within the criminal law that concern the healthcare sector. Examples are: the establishment of the Public Prosecution Service's Expertise Center on Medical Matters, appointments of medical prosecutors. In addition, in legal literature suggestions are made that criminal law is nowadays applied in order to provide redress to the patients (relatives) and as a 'safety tool' that is to ensure security and to counter the risks within the healthcare sector. The article discusses the role of criminal law within the healthcare sector, and in particular, whether criminal procedure is suitable for handling complaints about healthcare.

  18. Vaginal foreign body mimicking cervical cancer in postmenopausal woman - case study.

    PubMed

    Ciebiera, Michał; Słabuszewska-Jóźwiak, Aneta; Ledowicz, Witold; Jakiel, Grzegorz

    2015-09-01

    We present a case report of a 73-year-old, postmenopausal woman with detailed history of breast cancer and oncology treatment including tamoxifen therapy. She presented at the clinic of gynecology and obstetrics with recurrent inflammation of the urinary and genital tract and suspicion of a cervical mass. She also presented occasional abdominal complaints and malodorous vaginal discharge. These symptoms were observed in the patient for several years. Before hospitalization she received many kinds of empirical, antimicrobial treatment such as chlorquinaldol, metronidazole, nifuratel, and nystatin. She did not receive further guidance from doctors about the causes of ailments and further diagnostic and treatment capabilities. In our clinic a detailed diagnostic process including ultrasound transvaginal examination and a minisurgical procedure revealed the presence of a vaginal foreign body (which turned out to be a plastic, shampoo bottle cap) surrounded by a mass of inflamed tissue mimicking a cervical tumor. All symptoms and complaints subsided after surgical removal of the foreign body and antibacterial therapy with metronidazole and cefuroxime. Our study draws attention to the need of thorough gynecological care including prophylaxis, especially in the case of complaints of an intimate nature. Even trivial, frequently occurring disorders can be dangerous and require proper and responsible doctor's supervision and management through the healing process.

  19. Vaginal foreign body mimicking cervical cancer in postmenopausal woman – case study

    PubMed Central

    Słabuszewska-Jóźwiak, Aneta; Ledowicz, Witold; Jakiel, Grzegorz

    2015-01-01

    We present a case report of a 73-year-old, postmenopausal woman with detailed history of breast cancer and oncology treatment including tamoxifen therapy. She presented at the clinic of gynecology and obstetrics with recurrent inflammation of the urinary and genital tract and suspicion of a cervical mass. She also presented occasional abdominal complaints and malodorous vaginal discharge. These symptoms were observed in the patient for several years. Before hospitalization she received many kinds of empirical, antimicrobial treatment such as chlorquinaldol, metronidazole, nifuratel, and nystatin. She did not receive further guidance from doctors about the causes of ailments and further diagnostic and treatment capabilities. In our clinic a detailed diagnostic process including ultrasound transvaginal examination and a minisurgical procedure revealed the presence of a vaginal foreign body (which turned out to be a plastic, shampoo bottle cap) surrounded by a mass of inflamed tissue mimicking a cervical tumor. All symptoms and complaints subsided after surgical removal of the foreign body and antibacterial therapy with metronidazole and cefuroxime. Our study draws attention to the need of thorough gynecological care including prophylaxis, especially in the case of complaints of an intimate nature. Even trivial, frequently occurring disorders can be dangerous and require proper and responsible doctor's supervision and management through the healing process. PMID:26528112

  20. Determining the need for improvement of infant incubator design with quality function deployment

    NASA Astrophysics Data System (ADS)

    Tarigan, U.; Ginting, R.; Siregar, I.

    2018-02-01

    A Newborns need particular attention because it takes time to adapt to the outside world. In accordance with the standard post-neonatal procedures, newborns should be incorporated into the incubator within a specified period of time according to the infant’s health level. Infant incubator as a medical device used to care for newborns, often get complaints from doctors and child nurses. The complaint indicates consumer dissatisfaction with incubator products in the hospital. Broadly speaking, objection against infant incubators lie in inappropriate designs. To overcome these complaints the researchers apply the method of Quality Function Deployment to determine the characteristics of priority techniques in accordance with the wishes of consumers with it. The primary focus of QFD is to engage customers in the product development process as early as possible, which their needs and desires serve as the starting point of the QFD process. Therefore, QFD is called the voice of customer. The underlying philosophy is that customers are not always satisfied with a product even though the product has been perfectly produced. The results show that the category used as a priority improvement is the additional function of the oxygen cylinder and the size of the door hole. QFD phase one produces technical characteristics of Ergonomy, Features and Cost as critical part determinants.

  1. Recovery of Work-Related Stress: Complaint Reduction and Work-Resumption are Relatively Independent Processes.

    PubMed

    de Vente, Wieke; Kamphuis, Jan Henk; Blonk, Roland W B; Emmelkamp, Paul M G

    2015-09-01

    The process of recovery from work-related stress, consisting of complaint reduction and work-resumption, is not yet fully understood. The aim of this study was to investigate predictors of complaint reduction and work-resumption, as well as testing complaint reduction as a mediator in the association between predictors and work-resumption. Seventy-one patients on sickness-leave because of work-related stress complaints were followed over a period of 13 months. Predictors comprised personal (demographics, coping, cognitions), work-related (job-characteristics, social support), and illness-related (complaint duration, absence duration) variables. Dependent variables were distress complaints, burnout complaints, and work-resumption. Complaints reduced considerably over time to borderline clinical levels and work-resumption increased to 68% at 13 months. Predictors of stronger reduction of distress complaints were male gender, less working hours, less decision authority, more co-worker support, and shorter absence duration. Predictors of stronger reduction of burnout complaints were male gender, lower age, high education, less avoidant coping, less decision authority, more job security, and more co-worker support. Predictors of work-resumption were lower age and stronger reduction of burnout complaints. No indication for a mediating role of burnout complaints between the predictor age and work-resumption was found. Complaint reduction and work-resumption are relatively independent processes. Symptom reduction is influenced by individual and work-related characteristics, which holds promise for a multidisciplinary treatment approach for work-related stress.

  2. 29 CFR 33.12 - Complaint handling procedures.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... that resolution of the complaint would require a fundamental alteration of the program or undue... Management (Deputy ASAM). (i) If informal resolution is not achieved, the Deputy ASAM shall issue a... Administration and Management (ASAM). (j)(1) An appeal of the Deputy ASAM's determination may be filed with the...

  3. 78 FR 36572 - Certain Crawler Cranes and Components Thereof Notice of Receipt of Complaint; Solicitation of...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-06-18

    ... INTERNATIONAL TRADE COMMISSION [Docket No. 2960] Certain Crawler Cranes and Components Thereof... Trade Commission has received a complaint entitled Certain Crawler Cranes and Components Thereof, DN...) of the Commission's Rules of Practice and Procedure filed on behalf of Manitowoc Cranes, LLC on June...

  4. 46 CFR 502.75 - Proceedings involving assessment agreements.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... Shipping Act of 1984 (46 U.S.C. 40301(e), 40305), the Notice of Filing of Complaint and Assignment will... who desires to utilize the prehearing discovery procedures provided by subpart L of this part shall... to intervene. Discovery matters accompanying complaints shall be filed with the Secretary of the...

  5. 14 CFR 1252.402 - Mediation.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 14 Aeronautics and Space 5 2010-01-01 2010-01-01 false Mediation. 1252.402 Section 1252.402... Procedures § 1252.402 Mediation. (a) Referral of complaints for mediation. NASA will refer to the Federal Mediation and Conciliation Service all complaints that: (1) Fall within the jurisdiction of the Act and...

  6. 75 FR 53533 - Procedures for the Handling of Retaliation Complaints Under Section 219 of the Consumer Product...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-08-31

    ... time frames for employee complaints to the Occupational Safety and Health Administration (``OSHA..., produced, or assembled. (j) OSHA means the Occupational Safety and Health Administration of the United... DEPARTMENT OF LABOR Occupational Safety and Health Administration 29 CFR Part 1983 [Docket Number...

  7. 47 CFR 68.400 - Content.

    Code of Federal Regulations, 2010 CFR

    2000-10-01

    ... 47 Telecommunication 3 2000-10-01 2000-10-01 false Content. 68.400 Section 68.400 Title 47- FEDERAL COMMUNICATIONS COMMISSION-(CONTINUED) COMMON CARRIER SERVICES (CONTINUED) CONNECTION OF TERMINAL EQUIPMENT TO THE TELEPHONE NETWORK Complaint Procedures § 68.400 Content. A complaint shall be in writing and shall contain: (a) The name and address...

  8. 29 CFR 1983.109 - Decision and orders of the administrative law judge.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ... ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Litigation § 1983.109 Decision and... in the adverse action alleged in the complaint. (b) If the complainant has satisfied the burden set...

  9. 29 CFR 1983.109 - Decision and orders of the administrative law judge.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Litigation § 1983.109 Decision and... in the adverse action alleged in the complaint. (b) If the complainant has satisfied the burden set...

  10. 47 CFR 1.1405 - File numbers.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... 47 Telecommunication 1 2012-10-01 2012-10-01 false File numbers. 1.1405 Section 1.1405... Attachment Complaint Procedures § 1.1405 File numbers. Each complaint which appears to be essentially complete under § 1.1404 will be accepted and assigned a file number. Such assignment is for administrative...

  11. 47 CFR 1.1405 - File numbers.

    Code of Federal Regulations, 2014 CFR

    2014-10-01

    ... 47 Telecommunication 1 2014-10-01 2014-10-01 false File numbers. 1.1405 Section 1.1405... Attachment Complaint Procedures § 1.1405 File numbers. Each complaint which appears to be essentially complete under § 1.1404 will be accepted and assigned a file number. Such assignment is for administrative...

  12. 47 CFR 1.1405 - File numbers.

    Code of Federal Regulations, 2013 CFR

    2013-10-01

    ... 47 Telecommunication 1 2013-10-01 2013-10-01 false File numbers. 1.1405 Section 1.1405... Attachment Complaint Procedures § 1.1405 File numbers. Each complaint which appears to be essentially complete under § 1.1404 will be accepted and assigned a file number. Such assignment is for administrative...

  13. 29 CFR 1614.302 - Mixed case complaints.

    Code of Federal Regulations, 2012 CFR

    2012-07-01

    ... 29 Labor 4 2012-07-01 2012-07-01 false Mixed case complaints. 1614.302 Section 1614.302 Labor... EMPLOYMENT OPPORTUNITY Related Processes § 1614.302 Mixed case complaints. (a) Definitions—(1) Mixed case complaint. A mixed case complaint is a complaint of employment discrimination filed with a federal agency...

  14. 29 CFR 1614.302 - Mixed case complaints.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... 29 Labor 4 2014-07-01 2014-07-01 false Mixed case complaints. 1614.302 Section 1614.302 Labor... EMPLOYMENT OPPORTUNITY Related Processes § 1614.302 Mixed case complaints. (a) Definitions—(1) Mixed case complaint. A mixed case complaint is a complaint of employment discrimination filed with a federal agency...

  15. 29 CFR 1614.302 - Mixed case complaints.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... 29 Labor 4 2013-07-01 2013-07-01 false Mixed case complaints. 1614.302 Section 1614.302 Labor... EMPLOYMENT OPPORTUNITY Related Processes § 1614.302 Mixed case complaints. (a) Definitions—(1) Mixed case complaint. A mixed case complaint is a complaint of employment discrimination filed with a federal agency...

  16. 29 CFR 1614.302 - Mixed case complaints.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 29 Labor 4 2011-07-01 2011-07-01 false Mixed case complaints. 1614.302 Section 1614.302 Labor... EMPLOYMENT OPPORTUNITY Related Processes § 1614.302 Mixed case complaints. (a) Definitions—(1) Mixed case complaint. A mixed case complaint is a complaint of employment discrimination filed with a federal agency...

  17. 29 CFR 1614.302 - Mixed case complaints.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 29 Labor 4 2010-07-01 2010-07-01 false Mixed case complaints. 1614.302 Section 1614.302 Labor... EMPLOYMENT OPPORTUNITY Related Processes § 1614.302 Mixed case complaints. (a) Definitions—(1) Mixed case complaint. A mixed case complaint is a complaint of employment discrimination filed with a federal agency...

  18. Classifying free-text triage chief complaints into syndromic categories with natural language processing.

    PubMed

    Chapman, Wendy W; Christensen, Lee M; Wagner, Michael M; Haug, Peter J; Ivanov, Oleg; Dowling, John N; Olszewski, Robert T

    2005-01-01

    Develop and evaluate a natural language processing application for classifying chief complaints into syndromic categories for syndromic surveillance. Much of the input data for artificial intelligence applications in the medical field are free-text patient medical records, including dictated medical reports and triage chief complaints. To be useful for automated systems, the free-text must be translated into encoded form. We implemented a biosurveillance detection system from Pennsylvania to monitor the 2002 Winter Olympic Games. Because input data was in free-text format, we used a natural language processing text classifier to automatically classify free-text triage chief complaints into syndromic categories used by the biosurveillance system. The classifier was trained on 4700 chief complaints from Pennsylvania. We evaluated the ability of the classifier to classify free-text chief complaints into syndromic categories with a test set of 800 chief complaints from Utah. The classifier produced the following areas under the ROC curve: Constitutional = 0.95; Gastrointestinal = 0.97; Hemorrhagic = 0.99; Neurological = 0.96; Rash = 1.0; Respiratory = 0.99; Other = 0.96. Using information stored in the system's semantic model, we extracted from the Respiratory classifications lower respiratory complaints and lower respiratory complaints with fever with a precision of 0.97 and 0.96, respectively. Results suggest that a trainable natural language processing text classifier can accurately extract data from free-text chief complaints for biosurveillance.

  19. [The well-being of dentists following a complaint procedure].

    PubMed

    Bruers, J J M; van Dam, B A F M; Gorter, R; Eijkman, M A J

    2015-01-01

    It is known that a patient's complaint can have a serious impact on the well-being of dentists. But little is known on the nature and the extent of this impact. That's why in 2013 an anonymous survey was conducted among 955 dentists and dental specialists, for whom in the period mid-2008 to mid-2013 a complaint was handled through the Complaint Committee of the Royal Dutch Dental Association (KNMT). Altogether, 413 (43%) of them participated in the study. 71% of the respondents reported that the complaint had influenced their professional practice. 52% reported that it had (also) influenced their attitude towards colleagues and patients, and 60% (also) experienced an impact on their mental and/or physical condition. Altogether, 68% reported that they had unpleasant feelings and 75% stated that the treatment relationship with the patient was terminated as a result of the complaint.

  20. Mediation in the Belgian health care sector: analysis of a particular issue--the material scope of application of mediation.

    PubMed

    Derèse, Marie-Noëlle

    2011-06-01

    In this paper, the material scope of application of mediation regulated in the Belgian Act of August 22nd, 2002 on Patient's Rights will be discussed in detail. In accordance with this Act, a mediator only has the competence to handle patients' complaints concerning the medical and care aspects of patients' rights, such as complaints relating to informed consent, access to medical files, etc. In practice, it has been observed that issues relating to administrative matters also give rise to complaints and that some patients do not know with whom they should lodge such complaints. Some clarification is necessary for a clear and proper complaints procedure that works. One possible solution is the creation of a single institution that would be in charge of handling both kinds of complaints. Such a solution has to be enacted in accordance with Belgian federalism.

  1. 78 FR 79479 - Notice of Receipt of Complaint; Solicitation of Comments Relating to the Public Interest

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-12-30

    ...Notice is hereby given that the U.S. International Trade Commission has received a complaint entitled Certain Standard Cell Libraries, Products Containing or Made Using the Same, Integrated Circuits Made Using the Same, and Products Containing Such Integrated Circuits, DN 2994; the Commission is soliciting comments on any public interest issues raised by the complaint or complainant's filing under section 210.8(b) of the Commission's Rules of Practice and Procedure (19 CFR 210.8(b)).

  2. 20 CFR 655.806 - Who may file a complaint and how is it processed?

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... complaint is required, except that the complaint shall be written or, if oral, shall be reduced to writing by the Wage and Hour Division official who receives the complaint. (2) The complaint shall set forth... and Hour Division official. If the Administrator determines that the complaint fails to present...

  3. 77 FR 29747 - Notice of Request for Information Collection Approval

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-05-18

    ... employment discrimination complaint form when processing Equal Employment Opportunity (EEO) discrimination.... SUPPLEMENTARY INFORMATION: Form Title: Individual Complaint of Employment Discrimination. OMB Control Number... information necessary to process EEO discrimination complaints filed by [[Page 29748

  4. Factors influencing the pathways in response to complaints.

    PubMed

    Hsieh, Sophie Yahui

    2010-01-01

    The purpose of this paper is to explore hospital staff response to patient complaints and the factors influencing the response pathway. The paper uses an exploratory study in a large Taiwanese hospital purposefully chosen as a case study site. The critical incident technique (CIT) is implemented, using a questionnaire along with non-participant observations in which the results have been triangulated. A total of 59 cases were collected. The study found when facing "humaneness" complaints, hospital staff attempted to investigate the event and then explain the facts to the complainant or empathise with him/her and then refer the problem to the relevant unit. In response to complaints combining "communication" and "care/treatment and humaneness", staff tended to investigate the event's details and then directly explain them to the complainant. When complaints involved "care/treatment", staff tended to empathise with the complainant, investigate the facts and explain them to the complainant. Additionally, the organisational response to complaints was influenced by who made complaints; its type, severity, complaining method and patient status. The literature revealed that the case study is the most common organisational study method. However, this approach is criticised for not offering findings that can be generalised. Complaint nature is the major factor influencing the response pathway. If healthcare managers intend to reduce complaint rates then they need to carefully classify the complaint's nature. Different complaints have different handling procedures and guidelines to help managers resolve complaints in the first place. There are extensive studies focusing on investigating complaints and their resolution. These studies tend not to demonstrate various means of handling patient complaints. Neither do they describe how different complaints might lead to different outcomes. Therefore, this paper explores hospital staff response to patient complaints and the factors influencing the pathways in response to complaints.

  5. 28 CFR 42.609 - EEOC reasonable cause determination and conciliation efforts.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ...; EQUAL EMPLOYMENT OPPORTUNITY; POLICIES AND PROCEDURES Procedures for Complaints of Employment Discrimination Filed Against Recipients of Federal Financial Assistance § 42.609 EEOC reasonable cause...

  6. Campus Harassment: Sexual Harassment Policies and Procedures at Institutions of Higher Learning.

    ERIC Educational Resources Information Center

    Robertson, Claire; And Others

    1988-01-01

    Surveys the following aspects of sexual harassment policies of 311 colleges and universities: (1) policies and procedures at public and private institutions; (2) creation of policies and procedures; (3) the complaint procedure; (4) effectiveness of policies and procedures; (5) availability and distribution of information; and (6) definitions of…

  7. 10 CFR 1040.89-6 - Mediation.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 10 Energy 4 2010-01-01 2010-01-01 false Mediation. 1040.89-6 Section 1040.89-6 Energy DEPARTMENT... Enforcement Procedures § 1040.89-6 Mediation. (a) Referral of complaints for mediation. DOE will refer to the Federal Mediation and Conciliation Service, in accordance with 45 CFR 90.43(c)(3), all complaints that: (1...

  8. 78 FR 77713 - Notice of Receipt of Complaint; Solicitation of Comments Relating to the Public Interest

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-12-24

    ... Certain Wireless Devices, Including Mobile Phones and Tablets II, DN 2992; the Commission is soliciting... importation of certain wireless devices, including mobile phones and tablets II. The complaint names as... Commission's Rules of Practice and Procedure filed on behalf of Pragmatus Mobile, LLC on December 18, 2013...

  9. 29 CFR 1983.109 - Decision and orders of the administrative law judge.

    Code of Federal Regulations, 2013 CFR

    2013-07-01

    ... ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008 Litigation § 1983.109 Decision and... action alleged in the complaint. (b) If the complainant has satisfied the burden set forth in the prior...

  10. 29 CFR 1983.109 - Decision and orders of the administrative law judge.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008 Litigation § 1983.109 Decision and... action alleged in the complaint. (b) If the complainant has satisfied the burden set forth in the prior...

  11. 34 CFR 99.64 - What is the investigation procedure?

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 34 Education 1 2010-07-01 2010-07-01 false What is the investigation procedure? 99.64 Section 99.64 Education Office of the Secretary, Department of Education FAMILY EDUCATIONAL RIGHTS AND PRIVACY What Are the Enforcement Procedures? § 99.64 What is the investigation procedure? (a) A complaint must...

  12. Factors associated with Medicare beneficiary complaints about quality of care.

    PubMed

    Harrington, C; Merrill, S; Newman, J

    2001-01-01

    This article examines the number and types of formal complaints about quality of care that were made by Medicare beneficiaries and submitted to the California Peer Review Organization (PRO) during the period July 1, 1995-December 30, 1996. Logistic regression models were used to analyze the complaints in terms of sociodemographic factors, enabling factors (income and health maintenance organization [HMO] membership), diagnoses, and primary service providers. The complaint rate was found to be very low, and only 13% of complaints were confirmed by the PRO. HMO members and members receiving physician care and outpatient/emergency room care were more likely to complain about denials of or delays in services or the failure to be referred to specialists than were members in fee-for-service plans and those receiving other types of provider care. Complaints about poor nursing care were associated with receiving skilled nursing/rehabilitation care. Complaints about care that resulted in injury were associated with the denial of care, failure to be referred to a specialist, poor medical care, and poor communications. Complaints about care that led to disability were associated with medical errors, whereas those that led to death were associated with misdiagnosis and premature hospital discharge. It would be valuable for PROs to focus their complaint review efforts on common types of complaints in different settings. A review of PRO procedures should be undertaken to understand why so few complaints are submitted and confirmed.

  13. Professional oversight of physician expert witnesses: an analysis of complaints to the Professional Conduct Committee of the American Association of Neurological Surgeons, 1992-2006.

    PubMed

    Kesselheim, Aaron S; Studdert, David M

    2009-01-01

    To investigate the role of the professional conduct review program that is operated by the American Association of Neurological Surgeons (AANS). The program adjudicates complaints against AANS members for their work as expert witnesses in medical malpractice litigation. Policymakers worry that physician expert witnesses who espouse unfounded views in malpractice cases may fuel inappropriate litigation. A growing number of professional societies have sought to oversee their members' work as expert witnesses by instituting standards to regulate this conduct and enforcing those standards through formal disciplinary procedures. The AANS runs the longest-established and busiest program of this kind in the country. Plaintiffs' lawyers and consumer advocates have questioned the even-handedness of this form of self-regulation. We reviewed the confidential case summaries of all 59 complaints involving charges of inappropriate expert witness testimony adjudicated by the AANS Professional Conduct Committee from 1992 to 2006. We developed descriptive categories for the characteristics of the complainant and respondent, the types of misconduct alleged, and the outcomes of the review, including penalties imposed. The most common type of allegation was presentation of testimony that misrepresented the standard of care. Nineteen complaints (32%) were dismissed, but 40 (68%) resulted in sanctions ranging from censure to expulsion from membership. Both the frequency of complaints and length of sanctions have increased in the last 4 years. Although the AANS is highly attentive to procedural fairness, the overwhelming majority (57/59, 97%) of complaints related to testimony from witnesses acting for plaintiffs. Professional organizations may play a useful role in oversight of expert witness conduct, provided they maintain procedural fairness and strive for impartiality, as the AANS program seems to have done. However, from a policy perspective, this form of oversight is incomplete and should be complemented by other mechanisms aimed at ensuring the quality of physician testimony.

  14. The role of complaint management in the service recovery process.

    PubMed

    Bendall-Lyon, D; Powers, T L

    2001-05-01

    Patient satisfaction and retention can be influenced by the development of an effective service recovery program that can identify complaints and remedy failure points in the service system. Patient complaints provide organizations with an opportunity to resolve unsatisfactory situations and to track complaint data for quality improvement purposes. Service recovery is an important and effective customer retention tool. One way an organization can ensure repeat business is by developing a strong customer service program that includes service recovery as an essential component. The concept of service recovery involves the service provider taking responsive action to "recover" lost or dissatisfied customers and convert them into satisfied customers. Service recovery has proven to be cost-effective in other service industries. The complaint management process involves six steps that organizations can use to influence effective service recovery: (1) encourage complaints as a quality improvement tool; (2) establish a team of representatives to handle complaints; (3) resolve customer problems quickly and effectively; (4) develop a complaint database; (5) commit to identifying failure points in the service system; and (6) track trends and use information to improve service processes. Customer retention is enhanced when an organization can reclaim disgruntled patients through the development of effective service recovery programs. Health care organizations can become more customer oriented by taking advantage of the information provided by patient complaints, increasing patient satisfaction and retention in the process.

  15. 12 CFR 268.302 - Mixed case complaints.

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ... 12 Banks and Banking 3 2011-01-01 2011-01-01 false Mixed case complaints. 268.302 Section 268.302... RULES REGARDING EQUAL OPPORTUNITY Related Processes § 268.302 Mixed case complaints. A mixed case complaint is a complaint of employment discrimination filed with the Board based on race, color, religion...

  16. 12 CFR 268.302 - Mixed case complaints.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 12 Banks and Banking 3 2010-01-01 2010-01-01 false Mixed case complaints. 268.302 Section 268.302... RULES REGARDING EQUAL OPPORTUNITY Related Processes § 268.302 Mixed case complaints. A mixed case complaint is a complaint of employment discrimination filed with the Board based on race, color, religion...

  17. Procedures for the handling of retaliation complaints under section 1558 of the Affordable Care Act. Interim final rule; request for comments.

    PubMed

    2013-02-27

    This document provides the interim final regulations governing the employee protection (whistleblower) provision of section 1558 of the Affordable Care Act, which added section 18C of the Fair Labor Standards Act, to provide protections to employees of health insurance issuers or other employers who may have been subject to retaliation for reporting potential violations of the law's consumer protections (e.g., the prohibition on denials of insurance due to pre-existing conditions) or affordability assistance provisions (e.g., access to health insurance premium tax credits). This interim rule establishes procedures and time frames for the handling of retaliation complaints under section 18C, including procedures and time frames for employee complaints to the Occupational Safety and Health Administration (OSHA), investigations by OSHA, appeals of OSHA determinations to an administrative law judge (ALJ) for a hearing de novo, hearings by ALJs, review of ALJ decisions by the Administrative Review Board (ARB) (acting on behalf of the Secretary of Labor), and judicial review of the Secretary's final decision.

  18. 78 FR 42061 - Notice of Complaint; Chevron Products Company v. Enterprise TE Products Pipeline Company, LLC

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-07-15

    ... DEPARTMENT OF ENERGY Federal Energy Regulatory Commission [Docket No. OR13-26-000] Notice of Complaint; Chevron Products Company v. Enterprise TE Products Pipeline Company, LLC Take notice that on July... Procedural Rules Applicable to Oil Pipeline Proceedings, 18 CFR 343.1(a) and 343.2(c), Chevron Products...

  19. A guide to performing basic manifest refractometry.

    PubMed

    Garber, N

    2000-01-01

    Refractometry provides the ophthalmologist with the prescription that has the most plus power with the best vision. This eliminates the need for the patient accommodating to achieve clear vision at distance. Flowcharts, of the refractometry process, help the refractionist use standard procedures to accurately arrive at the correct baseline prescription for the patient's refractive state. By using the patient's history of subjective complaints, past refractive corrections, and present visual needs, the ophthalmologist then can prescribe the final prescription.

  20. 8 CFR 270.2 - Enforcement procedures.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... Aliens and Nationality DEPARTMENT OF HOMELAND SECURITY IMMIGRATION REGULATIONS PENALTIES FOR DOCUMENT FRAUD § 270.2 Enforcement procedures. (a) Procedures for the filing of complaints. Any person or entity... charges for document fraud committed by refugees at the time of entry. The Service shall not issue a...

  1. 47 CFR 68.418 - Procedure; designation of agents for service.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 47 Telecommunication 3 2010-10-01 2010-10-01 false Procedure; designation of agents for service. 68.418 Section 68.418 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) COMMON CARRIER SERVICES (CONTINUED) CONNECTION OF TERMINAL EQUIPMENT TO THE TELEPHONE NETWORK Complaint Procedures § 68...

  2. 36 CFR 406.170 - Compliance procedures.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 36 Parks, Forests, and Public Property 3 2011-07-01 2011-07-01 false Compliance procedures. 406... BATTLE MONUMENTS COMMISSION § 406.170 Compliance procedures. (a) Except as provided in paragraph (b) of... Architectural and Transportation Barriers Compliance Board upon receipt of any complaint alleging that a...

  3. 36 CFR 909.170 - Compliance procedures.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 36 Parks, Forests, and Public Property 3 2011-07-01 2011-07-01 false Compliance procedures. 909... PENNSYLVANIA AVENUE DEVELOPMENT CORPORATION § 909.170 Compliance procedures. (a) Except as provided in... Barriers Compliance Board upon receipt of any complaint alleging that a building or facility that is...

  4. 49 CFR 807.170 - Compliance procedures.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... 49 Transportation 7 2011-10-01 2011-10-01 false Compliance procedures. 807.170 Section 807.170... TRANSPORTATION SAFETY BOARD § 807.170 Compliance procedures. (a) Except as provided in paragraph (b) of this... the Architectural and Transportation Barriers Compliance Board upon receipt of any complaint alleging...

  5. IDEA Special Education Due Process Complaints/Hearing Requests: Including Expedited Hearing Requests. A Guide for Parents of Children & Youth (Ages 3-21)

    ERIC Educational Resources Information Center

    Center for Appropriate Dispute Resolution in Special Education (CADRE), 2014

    2014-01-01

    A due process complaint is a written document used to request a due process hearing related to the identification, evaluation, or educational placement of a child with a disability, or the provision of a free, appropriate public education (FAPE) to the child. This publication describes Due Process Complaints/Hearing Requests generally for Part B…

  6. Complaints against nurses: a reflection of 'the new managerialism' and consumerism in health care?

    PubMed

    Beardwood, B; Walters, V; Eyles, J; French, S

    1999-02-01

    This paper discusses the effects of restructuring on nursing as a profession through an examination of the issue of complaints in Ontario. It argues that new managerialist techniques and associated changes in the nature of work are reducing the autonomy of nurses and making it difficult for them to meet the standards of their profession. Simultaneously, the Ontario government has increased the power of the public in the disciplinary process and the College of Nurses of Ontario is encouraging patients to register their complaints. The growth of consumerism in health care, coupled with the disciplinary process, individualizes complaints and deemphasizes their relationship to restructuring. Moreover, in response to the increasing number of complaints - complaints which more often come from the public - nursing organizations have encouraged the legalization of the disciplinary process, thus fostering the individualization of the issues.

  7. 47 CFR 1.824 - Random selection procedures for Multichannel Multipoint Distribution Service and Multipoint...

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... an ownership interest of more than 50 percent in the media of mass communication whose service areas... Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL PRACTICE AND PROCEDURE Complaints, Applications, Tariffs...

  8. Accessible Electronic and Information Technology: Standards, Procedures, and Guidance

    EPA Pesticide Factsheets

    Defines electronic and information technology (EIT), and the technical and functional performance criteria for EIT to comply with Section 508 accessibility standards. Includes EPA procedures for EIT approval, 508 complaints, and undue burden justification.

  9. 18 CFR 1309.14 - How will complaints against recipients be processed?

    Code of Federal Regulations, 2011 CFR

    2011-04-01

    ... 18 Conservation of Power and Water Resources 2 2011-04-01 2011-04-01 false How will complaints against recipients be processed? 1309.14 Section 1309.14 Conservation of Power and Water Resources TENNESSEE VALLEY AUTHORITY NONDISCRIMINATION WITH RESPECT TO AGE § 1309.14 How will complaints against...

  10. 20 CFR 636.5 - Exhaustion of grantee level procedure.

    Code of Federal Regulations, 2010 CFR

    2010-04-01

    ... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false Exhaustion of grantee level procedure. 636.5 Section 636.5 Employees' Benefits EMPLOYMENT AND TRAINING ADMINISTRATION, DEPARTMENT OF LABOR COMPLAINTS, INVESTIGATIONS AND HEARINGS § 636.5 Exhaustion of grantee level procedure. (a) Exhaustion required. No...

  11. 45 CFR 1153.170 - Compliance procedures.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 45 Public Welfare 3 2010-10-01 2010-10-01 false Compliance procedures. 1153.170 Section 1153.170... PROGRAMS OR ACTIVITIES CONDUCTED BY THE NATIONAL ENDOWMENT FOR THE ARTS § 1153.170 Compliance procedures... and Transportation Barriers Compliance Board upon receipt of any complaint alleging that a building or...

  12. 29 CFR 100.570 - Compliance procedures.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 29 Labor 2 2010-07-01 2010-07-01 false Compliance procedures. 100.570 Section 100.570 Labor... § 100.570 Compliance procedures. (a) Except as provided in paragraph (b) of this section, this section... the Architectural and Transportation Barriers Compliance Board upon receipt of any complaint alleging...

  13. [Hygiene in Urological Surgeries - Results of the Health Authority's Visit to all Urological Surgeries in Braunschweig].

    PubMed

    Buhr-Riehm, B; Lenz, T

    2015-07-01

    Following a patient complaint, the Health Department carried out a hygiene inspection of a urological practice in Braunschweig in February 2013. The topic of the complaint was that a patient assumed having acquired a resistant pathogen in the practice. In the subsequent visit, significant hygiene defects were found, particularly with regard to the processing of medical devices. This led to a decision to commit all urological practices in Braunschweig to hygiene inspections as part of a priority project. In retrospect, the hygiene surveys were justified. Deficiencies included inadequate preparation of medical products, procedures in practice inconsistent with hygiene plans, poor knowledge of hygiene procedures among assistant staff and doctors, lack of expertise of assistant staff and lack of hygiene risk awareness by doctors. Positive experiences were: open communication in a good atmosphere with the Practice managers, willingness to change, good cooperation between the Health Authority and the Labor Inspectorate and Physicians' Association. The claimed deficits were corrected by spring 2014 by the practice operators. The consulting expertise of the health authorities was made use of continuously. © Georg Thieme Verlag KG Stuttgart · New York.

  14. Redefining NHS complaint handling--the real challenge.

    PubMed

    Seelos, L; Adamson, C

    1994-01-01

    More and more organizations find that a constructive and open dialogue with their customers can be an effective strategy for building long-term customer relations. In this context, it has been recognized that effective complaint-contact handling can make a significant contribution to organizations' attempts to maximize customer satisfaction and loyalty. Within the NHS, an intellectual awareness exists that effective complaint/contact handling can contribute to making services more efficient and cost-effective by developing customer-oriented improvement initiatives. Recent efforts have focused on redefining NHS complaint-handling procedures to make them more user-friendly and effective for both NHS employees and customers. Discusses the challenges associated with opening up the NHS to customer feedback. Highlights potential weaknesses in the current approach and argues that the real challenge is for NHS managers to facilitate a culture change that moves the NHS away from a long-established defensive complaint handling practice.

  15. 76 FR 20821 - Proposed Information Collection (Civil Rights Discrimination Complaint); Comment Request

    Federal Register 2010, 2011, 2012, 2013, 2014

    2011-04-13

    ... Rights Discrimination Complaint); Comment Request AGENCY: Veterans Health Administration, Department of... solicits comments on information needed to process a claimant's civil rights discrimination complaint... techniques or the use of other forms of information technology. Title: Civil Rights Discrimination Complaint...

  16. 29 CFR 37.89 - May the Director offer the parties to a complaint the option of mediation?

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... of mediation? 37.89 Section 37.89 Labor Office of the Secretary of Labor IMPLEMENTATION OF THE... Procedures § 37.89 May the Director offer the parties to a complaint the option of mediation? Yes. The..., the following rules apply: (a) Mediation is voluntary; the parties must consent before the mediation...

  17. 45 CFR 1181.170 - Compliance procedures.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 45 Public Welfare 3 2010-10-01 2010-10-01 false Compliance procedures. 1181.170 Section 1181.170... Compliance procedures. (a) Except as provided in paragraph (b) of this section, this section applies to all... Transportation Barriers Compliance Board upon receipt of any complaint alleging that a building or facility that...

  18. 34 CFR 105.41 - Compliance procedures.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 34 Education 1 2010-07-01 2010-07-01 false Compliance procedures. 105.41 Section 105.41 Education... DEPARTMENT OF EDUCATION § 105.41 Compliance procedures. (a) Except as provided in paragraph (b) of this... Transportation Barriers Compliance Board upon receipt of any complaint alleging that a building or facility that...

  19. 28 CFR 42.603 - Confidentiality.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... 28 Judicial Administration 1 2014-07-01 2014-07-01 false Confidentiality. 42.603 Section 42.603 Judicial Administration DEPARTMENT OF JUSTICE NONDISCRIMINATION; EQUAL EMPLOYMENT OPPORTUNITY; POLICIES AND PROCEDURES Procedures for Complaints of Employment Discrimination Filed Against Recipients of Federal...

  20. 47 CFR 1.6004 - Answers.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL PRACTICE AND PROCEDURE Implementation of Section 325(e) of the Communications Act: Procedures Governing Complaints Filed by Television Broadcast Stations Against Satellite Carriers for Retransmission Without Consent § 1.6004 Answers. Within five (5) business...

  1. 34 CFR 222.110 - What are the procedures for conducting a hearing on a local educational agency's Indian policies...

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... Children Residing on Indian Lands Indian Policies and Procedures Complaint and Hearing Procedures § 222.110... the hearing examiner or the Assistant Secretary on matters under review, except minor procedural... of the other parties to the proceeding. (f) Each party shall bear only its own costs in the...

  2. Commerce Supervisory Course: Discussion Guide. Grievances.

    ERIC Educational Resources Information Center

    Hermes, J. Gordon; And Others

    Grievance procedures of the Department of Commerce are described and suggestions to the supervisor for dealing with these problems are given. Graphics and handouts point up highlights of complaints procedure and include checklist of steps for supervisor to take. (NF)

  3. 47 CFR 1.6005 - Exclusive defenses.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL PRACTICE AND PROCEDURE Implementation of Section 325(e) of the Communications Act: Procedures Governing Complaints Filed by Television Broadcast Stations... Nielsen Media Research and county containing the station's community of license), during the time period...

  4. 45 CFR 2490.170 - Compliance procedures.

    Code of Federal Regulations, 2014 CFR

    2014-10-01

    ... Public Welfare Regulations Relating to Public Welfare (Continued) JAMES MADISON MEMORIAL FELLOWSHIP... THE JAMES MADISON MEMORIAL FELLOWSHIP FOUNDATION § 2490.170 Compliance procedures. (a) Except as... for coordinating implementation of this section. Complaints may be sent to James Madison Memorial...

  5. 45 CFR 2490.170 - Compliance procedures.

    Code of Federal Regulations, 2013 CFR

    2013-10-01

    ... Public Welfare Regulations Relating to Public Welfare (Continued) JAMES MADISON MEMORIAL FELLOWSHIP... THE JAMES MADISON MEMORIAL FELLOWSHIP FOUNDATION § 2490.170 Compliance procedures. (a) Except as... for coordinating implementation of this section. Complaints may be sent to James Madison Memorial...

  6. 45 CFR 2490.170 - Compliance procedures.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... Public Welfare Regulations Relating to Public Welfare (Continued) JAMES MADISON MEMORIAL FELLOWSHIP... THE JAMES MADISON MEMORIAL FELLOWSHIP FOUNDATION § 2490.170 Compliance procedures. (a) Except as... for coordinating implementation of this section. Complaints may be sent to James Madison Memorial...

  7. 45 CFR 2490.170 - Compliance procedures.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... Public Welfare Regulations Relating to Public Welfare (Continued) JAMES MADISON MEMORIAL FELLOWSHIP... THE JAMES MADISON MEMORIAL FELLOWSHIP FOUNDATION § 2490.170 Compliance procedures. (a) Except as... for coordinating implementation of this section. Complaints may be sent to James Madison Memorial...

  8. 47 CFR 1.6011 - Effective date.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL PRACTICE AND PROCEDURE Implementation of Section 325(e) of the Communications Act: Procedures Governing Complaints Filed by Television Broadcast Stations... information collection requirements that are not effective until approved by the Office of Management and...

  9. 45 CFR 2490.170 - Compliance procedures.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... Public Welfare Regulations Relating to Public Welfare (Continued) JAMES MADISON MEMORIAL FELLOWSHIP... THE JAMES MADISON MEMORIAL FELLOWSHIP FOUNDATION § 2490.170 Compliance procedures. (a) Except as... for coordinating implementation of this section. Complaints may be sent to James Madison Memorial...

  10. 29 CFR 35.31 - Complaints.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... behalf of others, may file a complaint with CRC alleging discrimination in violation of the Act or these... complaint is considered to be complete on the date CRC receives all the information necessary to process it, as provided in paragraph (c)(1) of this section. CRC will: (1) Accept as a complete complaint any...

  11. 12 CFR 528.8 - Complaints.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 12 Banks and Banking 5 2010-01-01 2010-01-01 false Complaints. 528.8 Section 528.8 Banks and... Complaints. Complaints regarding discrimination in lending by a savings association shall be referred to the..., Washington, DC 20410 for processing under the Fair Housing Act, and to the Director, Consumer Affairs, Office...

  12. 42 CFR 426.500 - Procedure for filing an acceptable complaint concerning a provision (or provisions) of an NCD.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... aggrieved party may initiate a review of an NCD by filing a written complaint with the Department of Health... considered timely unless it is filed with the Board within— (1) 6 months of the written statement from each... any. (v) Health Insurance Claim number, if applicable. (vi) Email address, if applicable. (2) If the...

  13. Armenia, Azerbaijan, and Georgia: Political Developments and Implications for U.S. Interests

    DTIC Science & Technology

    2008-11-06

    campaign complaints in closed sessions, raising concerns about the effectiveness of the complaint process. The lack of public confidence in the...a peaceful voting process that was “well organized and efficient,” but were critical of a “ lack of robust competition and of vibrant political...the lack of balance in media coverage, a “contradictory and ambiguous” electoral complaint and appeal process, and troubling irregularities in vote

  14. 28 CFR 42.602 - Exchange of information.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... 28 Judicial Administration 1 2014-07-01 2014-07-01 false Exchange of information. 42.602 Section 42.602 Judicial Administration DEPARTMENT OF JUSTICE NONDISCRIMINATION; EQUAL EMPLOYMENT OPPORTUNITY; POLICIES AND PROCEDURES Procedures for Complaints of Employment Discrimination Filed Against Recipients of...

  15. 36 CFR 909.170 - Compliance procedures.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ....170 Section 909.170 Parks, Forests, and Public Property PENNSYLVANIA AVENUE DEVELOPMENT CORPORATION... PENNSYLVANIA AVENUE DEVELOPMENT CORPORATION § 909.170 Compliance procedures. (a) Except as provided in... implementation of this section. Complaints may be sent to the General Counsel, Pennsylvania Avenue Development...

  16. 45 CFR 2301.170 - Compliance procedures.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... Public Welfare Regulations Relating to Public Welfare (Continued) ARCTIC RESEARCH COMMISSION ENFORCEMENT... STATES ARCTIC RESEARCH COMMISSION § 2301.170 Compliance procedures. (a) Except as provided in paragraph... implementation of this section. Complaints may be sent to Executive Director, United States Arctic Research...

  17. 45 CFR 2301.170 - Compliance procedures.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... Public Welfare Regulations Relating to Public Welfare (Continued) ARCTIC RESEARCH COMMISSION ENFORCEMENT... STATES ARCTIC RESEARCH COMMISSION § 2301.170 Compliance procedures. (a) Except as provided in paragraph... implementation of this section. Complaints may be sent to Executive Director, United States Arctic Research...

  18. Regulating healthcare complaints: a literature review.

    PubMed

    Beaupert, Fleur; Carney, Terry; Chiarella, Mary; Satchell, Claudette; Walton, Merrilyn; Bennett, Belinda; Kelly, Patrick

    2014-01-01

    The purpose of this paper is to explore approaches to the regulation of healthcare complaints and disciplinary processes. A literature review was conducted across Medline, Sociological Abstracts, Web of Science, Google Scholar and the health, law and social sciences collections of Informit, using terms tapping both the complaints process and regulation generally. A total of 118 papers dealing with regulation of health complaints or disciplinary proceedings were located. The review reveals a shift away from self-regulation towards greater external oversight, including innovative regulatory approaches including "networked governance and flexible or "responsive" regulation. It reports growing interest in adoption of strategic and responsive approaches to health complaints governance, by rejecting traditional legal forms in favor of more strategic and responsive forms, taking account of the complexity of adverse health events by tailoring responses to individual circumstances of complainants and their local environments. The challenge of how to collect and harness complaints data to improve the quality of healthcare at a systemic level warrants further research. Scope also exists for researching health complaints commissions and other "meta-regulatory" bodies to explore how to make these processes fairer and better able to meet the complex needs of complainants, health professionals, health services and society.

  19. A prospective study of outcome from rubber band ligation in third degree haemorrhoids.

    PubMed

    Khan, Asma Niaz; Khan, Naveed Ali

    2010-11-01

    To evaluate the efficacy and effectiveness of rubber band ligation on 3rd degree haemorrhoids. Study was done at Surgical Unit, Civil Hospital Karachi, during a period of 19 months from December 2006 to July 2008. Out of 344 patients 80 patients were included in the study with 3rd degree internal haemorrhoids and were treated with Rubber band ligation (RBL). Outcome data was recorded for success of treatment. Among 80 patients, 77 (96.25%) were symptom free. After completion of treatment, 1 (16.66%) out of 5 patients had the complaint of pain, 2 (2.85%) out of 70 had complaints of constipation. Before start of treatment 5 (6.25%) patients complained of bleeding per rectum and 73 (91.25%) complained of manually reducible/prolapsed haemorrhoids. Both complaints were cured 100% after treatment. RBL is an efficient, cost-effective and simple out patient procedure for symptomatic third degree haemorrhoids with minimum complications. RBL is a reliable, safe procedure requiring no hospitalization and no use of any anaesthetic drugs.

  20. Significantly improved neurocognitive function in major depressive disorders 6 weeks after ECT.

    PubMed

    Mohn, Christine; Rund, Bjørn Rishovd

    2016-09-15

    Cognitive side effects may occur after electroconvulsive treatment (ECT) in depressive disorder patients. Previous studies have been limited by small numbers of cognitive functions assessed. The present study reports the first results from a prospective project monitoring cognitive effects of ECT using a comprehensive neuropsychological test battery and subjective report of everyday cognitive function. Thirty-one patients with major depressive disorder were assessed with the MATRICS Consensus Cognitive Battery (MCCB). Subjective cognitive complaints were described with the Everyday Memory Questionnaire (EMQ). Severity of depression symptoms were assessed with the Montgomery-Åsberg Depression Rating Scale (MADRS). These assessments were performed prior to and 6 weeks after non-standardized ECT. Compared to baseline, the mean depression severity level was nearly halved and there were significant improvements in mean levels of Speed of Processing, Attention/Vigilance, and Visual Learning 6 weeks after ECT. The other cognitive domains were not altered from baseline. There was no significant change in subjective cognitive complaints. At baseline, there were several significant correlations between the MADRS and MCCB scores. There was no strong association between the EMQ and MCCB scores at either assessment point, but the post-ECT EMQ score was significantly correlated with depression severity. Major limitations were low N and lack of uniform ECT procedure. There was significant improvement in Speed of Processing, Attention/Vigilance, and Visual Learning 6 weeks after ECT. Cognitive tests scores were related to severity of depression, but not to subjective memory complaints. Copyright © 2016 Elsevier B.V. All rights reserved.

  1. "There's no point in complaining, nothing changes": rural disaffection with complaints as an improvement method.

    PubMed

    Jones, Judith A; Meehan-Andrews, Terri A; Smith, Karly B; Humphreys, John S; Griffin, Lynn; Wilson, Beth

    2006-08-01

    To validate earlier findings that lack of access to health services is the most likely issue of complaint by rural consumers, and that lack of knowledge about how to make effective complaints and scepticism that responses to complaints bring about service improvement account for the under-representation of complaints from rural consumers. Unaddressed reply-paid mail survey to 100% of households in small communities, and 50%, 20% or 10% in progressively larger communities. Eight communities in the Loddon-Mallee region of Victoria. 983 householders most responsible for the health care of household members, responding to a mailed questionnaire. Issues of complaints actually made; issues of unsatisfactory situations when a complaint was not made; reasons for not complaining; to whom complaints are made; and plans for dealing with any future complaint. Earlier findings were confirmed. Lack of access to health services was the most important issue, indicated by 54.8% of those who had made a complaint, and 72% of those who wanted to but did not. The most common reason given for not complaining was that it was futile to do so. Lack of knowledge of how to make effective complaints which might contribute to the quality assurance cycle was evident. Rural consumers' disaffection with health complaints as a means to quality improvement poses a significant barrier to consumer engagement in quality assurance processes. Provider practices may need to change to regain community confidence in quality improvement processes.

  2. 78 FR 7773 - Cargill Power Markets, LLC v. NV Energy, Inc., Notice of Complaint

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-02-04

    ...), Cargill Power Markets, LLC (Complainant or CPM) filed a formal complaint against NV Energy, Inc... processed CPM's Transmission Service Request, as more fully described in the complaint. The Complainant...

  3. [Disorders of locomotor system and effectiveness of physiotherapy in coal miners].

    PubMed

    Bilski, Bartosz; Bednarek, Agata

    2003-01-01

    The aim of the survey was to analyze the efficacy of physiotherapy applied in coal miners as well as to assess their locomotor system load and the effects of working conditions in mines. The questionnaire survey covered a group of 51 miners, aged 28-76 years (mean, 54 years), undergoing physiotherapeutic procedures in the mine out-patient clinic during the first quarter of 2003. The survey revealed that lumbosacral disorders were the most frequent locomotor system complaints reported by miners, especially those who work in a bending down position. According to the clinical data, spondylosis and allied disorders were the main reasons for pain in this part of the body. Having analyzed the relationship between age and occurrence of back pains, the majority of complaints were found in the 46-55 age group (two complaints per one respondent). The analysis of the association between back pains and duration of employment revealed that the complaints for the locomotor system occurred already after a five-year employment. The survey showed that the application of physiotherapeutic procedures diminished the back pain in the study group by 2.83 on average on the 0-10 scale. It was also found that magnetotherapy proved to be the most effective method in treating the spinal degenerative changes.

  4. 28 CFR 42.604 - Standards for investigation, reviews and hearings.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... 28 Judicial Administration 1 2014-07-01 2014-07-01 false Standards for investigation, reviews and hearings. 42.604 Section 42.604 Judicial Administration DEPARTMENT OF JUSTICE NONDISCRIMINATION; EQUAL EMPLOYMENT OPPORTUNITY; POLICIES AND PROCEDURES Procedures for Complaints of Employment Discrimination Filed...

  5. 47 CFR 1.1410 - Remedies.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 47 Telecommunication 1 2010-10-01 2010-10-01 false Remedies. 1.1410 Section 1.1410 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL PRACTICE AND PROCEDURE Pole Attachment Complaint Procedures § 1.1410 Remedies. If the Commission determines that the rate, term, or condition complained of is...

  6. 47 CFR 1.1410 - Remedies.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... 47 Telecommunication 1 2011-10-01 2011-10-01 false Remedies. 1.1410 Section 1.1410 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL PRACTICE AND PROCEDURE Pole Attachment Complaint Procedures § 1.1410 Remedies. If the Commission determines that the rate, term, or condition complained of is...

  7. 42 CFR 422.564 - Grievance procedures.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... § 422.564 Grievance procedures. (a) General rule. Each MA organization must provide meaningful... entity or individual through which the organization provides health care services under any MA plan it..., an MA organization must promptly determine and inform the enrollee whether the complaint is subject...

  8. 5 CFR 1201.125 - Administrative law judge.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... PRACTICES AND PROCEDURES Procedures for Original Jurisdiction Cases Special Counsel Disciplinary Actions § 1201.125 Administrative law judge. (a) An administrative law judge will hear a disciplinary action... complaint seeking disciplinary action against a Federal or District of Columbia government employee for a...

  9. 10 CFR 708.10 - Where does an employee file a complaint?

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... 10 Energy 4 2012-01-01 2012-01-01 false Where does an employee file a complaint? 708.10 Section 708.10 Energy DEPARTMENT OF ENERGY DOE CONTRACTOR EMPLOYEE PROTECTION PROGRAM Employee Complaint Resolution Process § 708.10 Where does an employee file a complaint? (a) If you were employed by a contractor...

  10. 10 CFR 708.10 - Where does an employee file a complaint?

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ... 10 Energy 4 2011-01-01 2011-01-01 false Where does an employee file a complaint? 708.10 Section 708.10 Energy DEPARTMENT OF ENERGY DOE CONTRACTOR EMPLOYEE PROTECTION PROGRAM Employee Complaint Resolution Process § 708.10 Where does an employee file a complaint? (a) If you were employed by a contractor...

  11. Cranial Bone Graft Donor Site Reconstruction.

    PubMed

    Çelik, Muzaffer

    2017-01-01

    My most important concern, in my entire experience with cranial bone grafting procedures, is managing the bone graft donor site such as donor site cavity from harvesting and weakness of the cranium. The most common patient complaint, following cranial bone grafting for aesthetic indications, is the presence of a cavity at the donor site. The authors have managed more than 200 patients since 2001, wherein the cranial bone graft-donor sites were reconstructed with tiny bone chip lamellae harvested from the area adjacent to the donor site. This procedure was associated with a low incidence of patient complaints, thereby suggesting higher patient satisfaction. This approach for cranial bone grafting appears to have a high patient acceptance.

  12. Enhancing Police Responses to Domestic Violence Incidents: Reports From Client Advocates in New South Wales.

    PubMed

    Goodman-Delahunty, Jane; Crehan, Anna Corbo

    2016-07-01

    In an online survey about experiences with the police complaint system, 239 client advocates described a recent incident in which a client with grounds to lodge a complaint declined to do so. Almost one third of those incidents involved domestic violence. Thematic analysis of case descriptions revealed that many police did not take domestic violence reports seriously. A typology of problematic police conduct was developed. Many officers failed to observe current procedures and appeared to lack knowledge of relevant laws. Citizens feared retaliatory victimization by police and/or perceived that complaining was futile. Implications of these findings are reviewed in light of procedural justice theory. © The Author(s) 2015.

  13. Process-related factors associated with disciplinary board decisions

    PubMed Central

    2013-01-01

    Background In most health care systems disciplinary boards have been organised in order to process patients’ complaints about health professionals. Although, the safe-guarding of the legal rights of the involved parties is a crucial concern, there is limited knowledge about what role the complaint process plays with regard to board decision outcomes. Using complaint cases towards general practitioners, the aim of this study was to identify what process factors are statistically associated with disciplinary actions as seen from the party of the complainant and the defendant general practitioner, respectively. Methods Danish Patient Complaints Board decisions concerning general practitioners completed in 2007 were examined. Information on process factors was extracted from the case files and included complaint delay, complainant’s lawyer involvement, the number of general practitioners involved, event duration, expert witness involvement, case management duration and decision outcome (discipline or no discipline). Multiple logistic regression analyses were performed on compound case decisions eventually involving more general practitioners (as seen from the complainant’s side) and on separated decisions (as seen from the defendant general practitioner’s side). Results From the general practitioner’s side, when the number of general practitioners involved in a complaint case increased, odds of being disciplined significantly decreased (OR=0.661 per additional general practitioner involved, p<0.001). Contrarily, from the complainant’s side, no association could be detected between complaining against a plurality of general practitioners and the odds of at least one general practitioner being disciplined. From both sides, longer case management duration was associated with higher odds of discipline (OR=1.038 per additional month, p=0.010). No association could be demonstrated with regard to complaint delay, lawyer involvement, event duration, or expert witness involvement. There was lawyer involvement in 5% of cases and expert witness involvement in 92% of cases. The mean complaint delay was 3 months and 18 days and the mean case management duration was 14 months and 7 days. Conclusions Certain complaint process factors might be statistically associated with decision outcomes. However, the impact diverges as seen from the different parties. Future studies are merited in order to uncover the judicial mechanisms lying behind. PMID:23294599

  14. Process-related factors associated with disciplinary board decisions.

    PubMed

    Birkeland, Søren; Christensen, Rene dePont; Damsbo, Niels; Kragstrup, Jakob

    2013-01-07

    In most health care systems disciplinary boards have been organised in order to process patients' complaints about health professionals. Although, the safe-guarding of the legal rights of the involved parties is a crucial concern, there is limited knowledge about what role the complaint process plays with regard to board decision outcomes. Using complaint cases towards general practitioners, the aim of this study was to identify what process factors are statistically associated with disciplinary actions as seen from the party of the complainant and the defendant general practitioner, respectively. Danish Patient Complaints Board decisions concerning general practitioners completed in 2007 were examined. Information on process factors was extracted from the case files and included complaint delay, complainant's lawyer involvement, the number of general practitioners involved, event duration, expert witness involvement, case management duration and decision outcome (discipline or no discipline). Multiple logistic regression analyses were performed on compound case decisions eventually involving more general practitioners (as seen from the complainant's side) and on separated decisions (as seen from the defendant general practitioner's side). From the general practitioner's side, when the number of general practitioners involved in a complaint case increased, odds of being disciplined significantly decreased (OR=0.661 per additional general practitioner involved, p<0.001). Contrarily, from the complainant's side, no association could be detected between complaining against a plurality of general practitioners and the odds of at least one general practitioner being disciplined. From both sides, longer case management duration was associated with higher odds of discipline (OR=1.038 per additional month, p=0.010). No association could be demonstrated with regard to complaint delay, lawyer involvement, event duration, or expert witness involvement. There was lawyer involvement in 5% of cases and expert witness involvement in 92% of cases. The mean complaint delay was 3 months and 18 days and the mean case management duration was 14 months and 7 days. Certain complaint process factors might be statistically associated with decision outcomes. However, the impact diverges as seen from the different parties. Future studies are merited in order to uncover the judicial mechanisms lying behind.

  15. Triaging Patient Complaints: Monte Carlo Cross-Validation of Six Machine Learning Classifiers

    PubMed Central

    Cooper, William O; Catron, Thomas F; Karrass, Jan; Zhang, Zhe; Singh, Munindar P

    2017-01-01

    Background Unsolicited patient complaints can be a useful service recovery tool for health care organizations. Some patient complaints contain information that may necessitate further action on the part of the health care organization and/or the health care professional. Current approaches depend on the manual processing of patient complaints, which can be costly, slow, and challenging in terms of scalability. Objective The aim of this study was to evaluate automatic patient triage, which can potentially improve response time and provide much-needed scale, thereby enhancing opportunities to encourage physicians to self-regulate. Methods We implemented a comparison of several well-known machine learning classifiers to detect whether a complaint was associated with a physician or his/her medical practice. We compared these classifiers using a real-life dataset containing 14,335 patient complaints associated with 768 physicians that was extracted from patient complaints collected by the Patient Advocacy Reporting System developed at Vanderbilt University and associated institutions. We conducted a 10-splits Monte Carlo cross-validation to validate our results. Results We achieved an accuracy of 82% and F-score of 81% in correctly classifying patient complaints with sensitivity and specificity of 0.76 and 0.87, respectively. Conclusions We demonstrate that natural language processing methods based on modeling patient complaint text can be effective in identifying those patient complaints requiring physician action. PMID:28760726

  16. 45 CFR 1225.4 - Coverage.

    Code of Federal Regulations, 2014 CFR

    2014-10-01

    ... 45 Public Welfare 4 2014-10-01 2014-10-01 false Coverage. 1225.4 Section 1225.4 Public Welfare Regulations Relating to Public Welfare (Continued) CORPORATION FOR NATIONAL AND COMMUNITY SERVICE VOLUNTEER DISCRIMINATION COMPLAINT PROCEDURE General Provisions § 1225.4 Coverage. (a) These procedures apply to all Peace...

  17. 45 CFR 1225.4 - Coverage.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... 45 Public Welfare 4 2012-10-01 2012-10-01 false Coverage. 1225.4 Section 1225.4 Public Welfare Regulations Relating to Public Welfare (Continued) CORPORATION FOR NATIONAL AND COMMUNITY SERVICE VOLUNTEER DISCRIMINATION COMPLAINT PROCEDURE General Provisions § 1225.4 Coverage. (a) These procedures apply to all Peace...

  18. 45 CFR 1225.4 - Coverage.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 45 Public Welfare 4 2010-10-01 2010-10-01 false Coverage. 1225.4 Section 1225.4 Public Welfare Regulations Relating to Public Welfare (Continued) CORPORATION FOR NATIONAL AND COMMUNITY SERVICE VOLUNTEER DISCRIMINATION COMPLAINT PROCEDURE General Provisions § 1225.4 Coverage. (a) These procedures apply to all Peace...

  19. 45 CFR 1225.4 - Coverage.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... 45 Public Welfare 4 2011-10-01 2011-10-01 false Coverage. 1225.4 Section 1225.4 Public Welfare Regulations Relating to Public Welfare (Continued) CORPORATION FOR NATIONAL AND COMMUNITY SERVICE VOLUNTEER DISCRIMINATION COMPLAINT PROCEDURE General Provisions § 1225.4 Coverage. (a) These procedures apply to all Peace...

  20. 45 CFR 1225.4 - Coverage.

    Code of Federal Regulations, 2013 CFR

    2013-10-01

    ... 45 Public Welfare 4 2013-10-01 2013-10-01 false Coverage. 1225.4 Section 1225.4 Public Welfare Regulations Relating to Public Welfare (Continued) CORPORATION FOR NATIONAL AND COMMUNITY SERVICE VOLUNTEER DISCRIMINATION COMPLAINT PROCEDURE General Provisions § 1225.4 Coverage. (a) These procedures apply to all Peace...

  1. Brain substrates of reward processing and the μ-opioid receptor: a pathway into pain?

    PubMed

    Nees, Frauke; Becker, Susanne; Millenet, Sabina; Banaschewski, Tobias; Poustka, Luise; Bokde, Arun; Bromberg, Uli; Büchel, Christian; Conrod, Patricia J; Desrivières, Sylvane; Frouin, Vincent; Gallinat, Jürgen; Garavan, Hugh; Heinz, Andreas; Ittermann, Bernd; Martinot, Jean-Luc; Papadopoulos Orfanos, Dimitri; Paus, Tomáš; Smolka, Michael N; Walter, Henrik; Whelan, Rob; Schumann, Gunter; Flor, Herta

    2017-02-01

    The processing of reward and reinforcement learning seems to be important determinants of pain chronicity. However, reward processing is already altered early in life and if this is related to the development of pain symptoms later on is not known. The aim of this study was first to examine whether behavioural and brain-related indicators of reward processing at the age of 14 to 15 years are significant predictors of pain complaints 2 years later, at 16 to 17 years. Second, we investigated the contribution of genetic variations in the opioidergic system, which is linked to the processing of both, reward and pain, to this prediction. We used the monetary incentive delay task to assess reward processing, the Children's Somatization Inventory as measure of pain complaints and tested the effects of 2 single nucleotide polymorphisms (rs1799971/rs563649) of the human μ-opioid receptor gene. We found a significant prediction of pain complaints by responses in the dorsal striatum during reward feedback, independent of genetic predisposition. The relationship of pain complaints and activation in the periaqueductal gray and ventral striatum depended on the T-allele of rs563649. Carriers of this allele also showed more pain complaints than CC-allele carriers. Therefore, brain responses to reward outcomes and higher sensitivity to pain might be related already early in life and may thus set the course for pain complaints later in life, partly depending on a specific opioidergic genetic predisposition.

  2. Altered Brain Connectivity in Early Postmenopausal Women with Subjective Cognitive Impairment

    PubMed Central

    Vega, Jennifer N.; Zurkovsky, Lilia; Albert, Kimberly; Melo, Alyssa; Boyd, Brian; Dumas, Julie; Woodward, Neil; McDonald, Brenna C.; Saykin, Andrew J.; Park, Joon H.; Naylor, Magdalena; Newhouse, Paul A.

    2016-01-01

    Cognitive changes after menopause are a common complaint, especially as the loss of estradiol at menopause has been hypothesized to contribute to the higher rates of dementia in women. To explore the neural processes related to subjective cognitive complaints, this study examined resting state functional connectivity in 31 postmenopausal women (aged 50–60) in relationship to cognitive complaints following menopause. A cognitive complaint index was calculated using responses to a 120-item questionnaire. Seed regions were identified for resting state brain networks important for higher-order cognitive processes and for areas that have shown differences in volume and functional activity associated with cognitive complaints in prior studies. Results indicated a positive correlation between the executive control network and cognitive complaint score, weaker negative functional connectivity within the frontal cortex, and stronger positive connectivity within the right middle temporal gyrus in postmenopausal women who report more cognitive complaints. While longitudinal studies are needed to confirm this hypothesis, these data are consistent with previous findings suggesting that high levels of cognitive complaints may reflect changes in brain connectivity and may be a potential marker for the risk of late-life cognitive dysfunction in postmenopausal women with otherwise normal cognitive performance. PMID:27721740

  3. [Anopexy according to Longo for hemorrhoids].

    PubMed

    Ruppert, R

    2016-11-01

    The treatment for hemorrhoids ranges from conservative management to surgical procedures. The procedures are tailored to the individual grading of hemorrhoids and the individual complaints. The standard Goligher classification of the hemorrhoids is the basis for further treatment and no differentiation is made between segmental hemorrhoids and circular hemorrhoids. In the case of advanced circular hemorrhoid disease the surgical procedure with a stapler, so-called stapler anopexy, is the procedure of choice.

  4. 28 CFR 42.602 - Exchange of information.

    Code of Federal Regulations, 2010 CFR

    2010-07-01

    ... 28 Judicial Administration 1 2010-07-01 2010-07-01 false Exchange of information. 42.602 Section 42.602 Judicial Administration DEPARTMENT OF JUSTICE NONDISCRIMINATION; EQUAL EMPLOYMENT OPPORTUNITY; POLICIES AND PROCEDURES Procedures for Complaints of Employment Discrimination Filed Against Recipients of Federal Financial Assistance § 42.602...

  5. 47 CFR 1.6002 - Form and content.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 47 Telecommunication 1 2010-10-01 2010-10-01 false Form and content. 1.6002 Section 1.6002 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL PRACTICE AND PROCEDURE Implementation of Section 325(e) of the Communications Act: Procedures Governing Complaints Filed by Television Broadcast Stations Against Satellite Carriers for...

  6. 16 CFR 2.32 - Agreement.

    Code of Federal Regulations, 2013 CFR

    2013-01-01

    ... 16 Commercial Practices 1 2013-01-01 2013-01-01 false Agreement. 2.32 Section 2.32 Commercial... Consent Order Procedure § 2.32 Agreement. Every agreement in settlement of a Commission complaint shall... of findings of fact and conclusions of law. Every agreement also shall waive further procedural steps...

  7. 16 CFR 2.32 - Agreement.

    Code of Federal Regulations, 2010 CFR

    2010-01-01

    ... 16 Commercial Practices 1 2010-01-01 2010-01-01 false Agreement. 2.32 Section 2.32 Commercial... Consent Order Procedure § 2.32 Agreement. Every agreement in settlement of a Commission complaint shall... of findings of fact and conclusions of law. Every agreement also shall waive further procedural steps...

  8. 16 CFR 2.32 - Agreement.

    Code of Federal Regulations, 2012 CFR

    2012-01-01

    ... 16 Commercial Practices 1 2012-01-01 2012-01-01 false Agreement. 2.32 Section 2.32 Commercial... Consent Order Procedure § 2.32 Agreement. Every agreement in settlement of a Commission complaint shall... of findings of fact and conclusions of law. Every agreement also shall waive further procedural steps...

  9. 16 CFR 2.32 - Agreement.

    Code of Federal Regulations, 2011 CFR

    2011-01-01

    ... 16 Commercial Practices 1 2011-01-01 2011-01-01 false Agreement. 2.32 Section 2.32 Commercial... Consent Order Procedure § 2.32 Agreement. Every agreement in settlement of a Commission complaint shall... of findings of fact and conclusions of law. Every agreement also shall waive further procedural steps...

  10. 16 CFR 2.32 - Agreement.

    Code of Federal Regulations, 2014 CFR

    2014-01-01

    ... 16 Commercial Practices 1 2014-01-01 2014-01-01 false Agreement. 2.32 Section 2.32 Commercial... Consent Order Procedure § 2.32 Agreement. Every agreement in settlement of a Commission complaint shall... of findings of fact and conclusions of law. Every agreement also shall waive further procedural steps...

  11. 22 CFR 1005.170 - Compliance procedures.

    Code of Federal Regulations, 2013 CFR

    2013-04-01

    ... 22 Foreign Relations 2 2013-04-01 2009-04-01 true Compliance procedures. 1005.170 Section 1005.170 Foreign Relations INTER-AMERICAN FOUNDATION ENFORCEMENT OF NONDISCRIMINATION ON THE BASIS OF HANDICAP IN... complainant and shall make reasonable efforts to refer the complaint to the appropriate government entity. (f...

  12. 75 FR 62565 - Notice of Receipt of Complaint; Solicitation of Comments Relating to the Public Interest

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-10-12

    ... Certain Wireless Communication Devices, Portable Music and Data Processing Devices, Computers and..., portable music and data processing devices, computers and components thereof. The complaint names as...

  13. Procedures for Hearings Conducted Pursuant to 40 CFR Part 7--Nondiscrimination in Programs and Activities Receiving Federal Assistance from the U.S. Environmental Protection Agency

    EPA Pesticide Factsheets

    The document clarifies the U.S. Environmental Protection Agency’s procedures for hearings in administrative complaints of discrimination in programs and activities receiving EPA assistance, as those procedures are set forth in 40 C.F.R. §§ 7.130 and 7.13

  14. Do subjective memory complaints predict senile Alzheimer dementia?

    PubMed

    Jungwirth, Susanne; Zehetmayer, Sonja; Weissgram, Silvia; Weber, Germain; Tragl, Karl Heinz; Fischer, Peter

    2008-01-01

    Many elderly complain about their memory and undergo dementia screening by the Mini-Mental State Examination (MMSE). While objective memory impairment always precedes Alzheimer dementia (AD) it is unclear whether subjective memory complaints are predicting AD. We tried to answer this question in a prospective cohort study. The 75-years old non-demented inhabitants of Vienna-Transdanube were investigated for conversion to AD after 30 months. The predictive value of subjective memory complaints was analysed in two groups: subjects with high MMSE-score (28-30) and subjects with low MMSE-score (23-27). Only in subjects with high MMSE univariate analyses showed an association between subjective memory complaints and incident AD. In both groups the verbal memory test was the main predictor of AD in multivariate analyses. We suggest to perform memory testing in subjects complaining about memory irrespective of their performance in a screening procedure like the MMSE.

  15. A case study of dermatitis based on a collaborative approach between occupational physicians and industrial hygienists.

    PubMed

    Percival, L; Tucker, S B; Lamm, S H; Key, M M; Wilds, B; Grumski, K S

    1995-02-01

    An example of interdisciplinary problem solving by occupational health professionals is presented. Approximately one dozen employees in an aircraft wire harness assembly line complained of dermatitis, alleging workplace exposures as causation. The plant's and consulting industrial hygienists prepared toxicology and exposure assessments for all process materials, manufacturing procedures, and protective equipment used. They identified no common elements in the work environment that may have caused the dermatitis, suggesting multiple causation and possible individual worker sensitivities. An investigative team composed of the industrial hygienists and physicians in outside practice, including dermatologists and occupational medicine physicians, conducted a review of plant operations and proposed that workers with dermatitis complaints receive diagnostic medical examinations. An initial examination medically documented each worker's complaint, and a follow-up included patch testing for selected process materials. The physicians diagnosed a variety of mainly nonoccupationally induced illnesses such as fungal infections, skin cancer (solar induced), acne, etc., confirming the industrial hygienists' original assessment. One case appeared directly work-related and to be a specific assembly component sensitivity. Although several cases with a nonoccupational origin could have been aggravated by working conditions, these workers showed no sensitivity to the component when patch tested.

  16. Health complaints and regulatory reform: Implications for vulnerable populations?

    PubMed

    Carney, Terry; Beaupert, Fleur; Chiarella, Mary; Bennett, Belinda; Walton, Merrilyn; Kelly, Patrick J; Satchell, Claudette S

    2016-03-01

    Complaints and disciplinary processes play a significant role in health professional regulation. Many countries are transitioning from models of self-regulation to greater external oversight through systems including meta-regulation, responsive (risk-based) regulation, and "networked governance". Such systems harness, in differing ways, public, private, professional and non-governmental bodies to exert influence over the conduct of health professionals and services. Interesting literature is emerging regarding complainants' motivations and experiences, the impact of complaints processes on health professionals, and identification of features such as complainant and health professional profiles, types of complaints and outcomes. This article concentrates on studies identifying vulnerable groups and their participation in health care regulatory systems.

  17. University Policies and Procedures on Sexual Harassment.

    ERIC Educational Resources Information Center

    McIntyre, Jerilyn S.

    Sexual harassment complaints are challenges to the abuse of power in certain kinds of communicative relationships, and sexual harassment policies and procedures are ways of defining the responsible exercise of power and providing the means to address grievances that result from irresponsible and potentially harmful uses of power in those…

  18. 34 CFR 303.403 - Prior notice; native language.

    Code of Federal Regulations, 2011 CFR

    2011-07-01

    ... 34 Education 2 2011-07-01 2010-07-01 true Prior notice; native language. 303.403 Section 303.403... TODDLERS WITH DISABILITIES Procedural Safeguards General § 303.403 Prior notice; native language. (a... file a complaint and the timelines under those procedures. (c) Native language. (1) The notice must be...

  19. 29 CFR 1987.100 - Purpose and scope.

    Code of Federal Regulations, 2014 CFR

    2014-07-01

    ... (CONTINUED) PROCEDURES FOR HANDLING RETALIATION COMPLAINTS UNDER SECTION 402 OF THE FDA FOOD SAFETY...) This part sets forth the procedures for, and interpretations of, section 402 of the FDA Food Safety.... Section 402 of the FDA Food Safety Modernization Act amended the Federal Food, Drug, and Cosmetic Act (FD...

  20. How To Investigate a Sexual Harassment Complaint.

    ERIC Educational Resources Information Center

    Shoop, Robert J.

    1997-01-01

    Addresses how administrators should investigate sexual harassment complaints. When conducted properly, the investigation process will resolve the claim fairly and reduce the likelihood of further harassment and the risk of litigation. Administrators should keep a file of all complaints, investigate thoroughly, conduct interviews properly, make…

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