47 CFR 14.34 - Informal complaints; form, filing, content, and consumer assistance.

Code of Federal Regulations, 2012 CFR

2012-10-01

..., including the Commission's online informal complaint filing system, U.S. Mail, overnight delivery, or email. Any Requests filed using a method other than the Commission's online system should include a cover...

47 CFR 14.34 - Informal complaints; form, filing, content, and consumer assistance.

Code of Federal Regulations, 2014 CFR

2014-10-01

..., including the Commission's online informal complaint filing system, U.S. Mail, overnight delivery, or email. Any Requests filed using a method other than the Commission's online system should include a cover...

47 CFR 14.34 - Informal complaints; form, filing, content, and consumer assistance.

Code of Federal Regulations, 2013 CFR

2013-10-01

..., including the Commission's online informal complaint filing system, U.S. Mail, overnight delivery, or email. Any Requests filed using a method other than the Commission's online system should include a cover...

12 CFR 1070.44 - Disclosure of confidential consumer complaint information.

Code of Federal Regulations, 2013 CFR

2013-01-01

... 12 Banks and Banking 8 2013-01-01 2013-01-01 false Disclosure of confidential consumer complaint... RECORDS AND INFORMATION Confidential Information § 1070.44 Disclosure of confidential consumer complaint... disclose confidential consumer complaint information as it deems necessary to investigate, resolve, or...

12 CFR 1070.44 - Disclosure of confidential consumer complaint information.

Code of Federal Regulations, 2014 CFR

2014-01-01

... 12 Banks and Banking 9 2014-01-01 2014-01-01 false Disclosure of confidential consumer complaint... RECORDS AND INFORMATION Confidential Information § 1070.44 Disclosure of confidential consumer complaint... disclose confidential consumer complaint information as it deems necessary to investigate, resolve, or...

24 CFR 3282.403 - Consumer complaint and information referral.

Code of Federal Regulations, 2014 CFR

2014-04-01

... 24 Housing and Urban Development 5 2014-04-01 2014-04-01 false Consumer complaint and information... HOUSING AND URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling and Remedial Actions § 3282.403 Consumer complaint and information referral. (a) Retailer...

12 CFR 1070.44 - Disclosure of confidential consumer complaint information.

Code of Federal Regulations, 2012 CFR

2012-01-01

... 12 Banks and Banking 8 2012-01-01 2012-01-01 false Disclosure of confidential consumer complaint... RECORDS AND INFORMATION Confidential Information § 1070.44 Disclosure of confidential consumer complaint... disclose confidential consumer complaint information as it deems necessary to investigate, resolve, or...

Analysis of consumer complaints related to microbial contamination in soft drinks.

PubMed

Hara-Kudo, Yukiko; Goto, Keiichi; Onoue, Youichi; Watanabe, Maiko; Lee, Ken-ichi; Kumagai, Susumu; Sugita-Konishi, Yoshiko; Ohnishi, Takahiro

2009-12-01

Surveillance of consumer complaints related to microbial contamination in soft drinks indicated that tea drinks, and juice and juice drinks were major soft drinks involved in complaints. The frequency of complaints about juice and juice drinks is relatively high in relation to the production amount. Damage to containers during distribution and inappropriate storage of soft drinks by consumers are major causes of complaints. Molds were predominantly associated with complaints and symptoms caused by intake of contaminated soft drinks. To reduce complaints, more support for small companies, and greater education for carriers, dealers and consumers are needed.

12 CFR 1070.2 - General definitions.

Code of Federal Regulations, 2013 CFR

2013-01-01

... civil investigative demand. (f) Confidential information means confidential consumer complaint... by an employee with the authority to do so. (g) Confidential consumer complaint information means... documents consumer complaints or inquiries concerning financial institutions or consumer financial products...

12 CFR 1070.2 - General definitions.

Code of Federal Regulations, 2012 CFR

2012-01-01

... civil investigative demand. (f) Confidential information means confidential consumer complaint... by an employee with the authority to do so. (g) Confidential consumer complaint information means... documents consumer complaints or inquiries concerning financial institutions or consumer financial products...

12 CFR Appendix A to Subpart H of... - Consumer Grievance Process

Code of Federal Regulations, 2011 CFR

2011-01-01

... of the bank has violated the requirements of this subpart should contact the Consumer Complaints... 12 Banks and Banking 2 2011-01-01 2011-01-01 false Consumer Grievance Process A Appendix A to... SYSTEM MEMBERSHIP OF STATE BANKING INSTITUTIONS IN THE FEDERAL RESERVE SYSTEM (REGULATION H) Consumer...

12 CFR Appendix A to Subpart H of... - Consumer Grievance Process

Code of Federal Regulations, 2012 CFR

2012-01-01

... of the bank has violated the requirements of this subpart should contact the Consumer Complaints... 12 Banks and Banking 2 2012-01-01 2012-01-01 false Consumer Grievance Process A Appendix A to... SYSTEM MEMBERSHIP OF STATE BANKING INSTITUTIONS IN THE FEDERAL RESERVE SYSTEM (REGULATION H) Consumer...

12 CFR Appendix A to Subpart H of... - Consumer Grievance Process

Code of Federal Regulations, 2013 CFR

2013-01-01

... of the bank has violated the requirements of this subpart should contact the Consumer Complaints... 12 Banks and Banking 2 2013-01-01 2013-01-01 false Consumer Grievance Process A Appendix A to... SYSTEM MEMBERSHIP OF STATE BANKING INSTITUTIONS IN THE FEDERAL RESERVE SYSTEM (REGULATION H) Consumer...

12 CFR Appendix A to Subpart H of... - Consumer Grievance Process

Code of Federal Regulations, 2014 CFR

2014-01-01

... of the bank has violated the requirements of this subpart should contact the Consumer Complaints... 12 Banks and Banking 2 2014-01-01 2014-01-01 false Consumer Grievance Process A Appendix A to... SYSTEM MEMBERSHIP OF STATE BANKING INSTITUTIONS IN THE FEDERAL RESERVE SYSTEM (REGULATION H) Consumer...

Complaints against Nursing Homes: Comparing Two Sources of Complaint Information and Predictors of Complaints

ERIC Educational Resources Information Center

Troyer, Jennifer L.; Sause, Wendy L.

2011-01-01

Purpose of the Study: Two consumer-derived measures of nursing home quality that have been underutilized by researchers are consumer complaints to the state certification agency between inspections and complaints to the Long-Term Care Ombudsman Program. This article describes these complaints, considers facility-level predictors of complaints, and…

28 CFR 16.81 - Exemption of United States Attorneys Systems-limited access.

Code of Federal Regulations, 2010 CFR

2010-07-01

... Systems-limited access. 16.81 Section 16.81 Judicial Administration DEPARTMENT OF JUSTICE PRODUCTION OR... (g): (1) Citizen Complaint Files (JUSTICE/USA-003). (2) Civil Case Files (JUSTICE/USA-005). (3) Consumer Complaints (JUSTICE/USA-006). (4) Criminal Case Files (JUSTICE/USA-007). (5) Kline-District of...

Consumer evaluation of complaint handling in the Dutch health insurance market.

PubMed

Wendel, Sonja; de Jong, Judith D; Curfs, Emile C

2011-11-15

How companies deal with complaints is a particularly challenging aspect in managing the quality of their service. In this study we test the direct and relative effects of service quality dimensions on consumer complaint satisfaction evaluations and trust in a company in the Dutch health insurance market. A cross-sectional survey design was used. Survey data of 150 members of a Dutch insurance panel who lodged a complaint at their healthcare insurer within the past 12 months were surveyed. The data were collected using a questionnaire containing validated multi-item measures. These measures assess the service quality dimensions consisting of functional quality and technical quality and consumer complaint satisfaction evaluations consisting of complaint satisfaction and overall satisfaction with the company after complaint handling. Respondents' trust in a company after complaint handling was also measured. Using factor analysis, reliability and validity of the measures were assessed. Regression analysis was used to examine the relationships between these variables. Overall, results confirm the hypothesized direct and relative effects between the service quality dimensions and consumer complaint satisfaction evaluations and trust in the company. No support was found for the effect of technical quality on overall satisfaction with the company. This outcome might be driven by the context of our study; namely, consumers get in touch with a company to resolve a specific problem and therefore might focus more on complaint satisfaction and less on overall satisfaction with the company. Overall, the model we present is valid in the context of the Dutch health insurance market. Management is able to increase consumers' complaint satisfaction, overall satisfaction with the company, and trust in the company by improving elements of functional and technical quality. Furthermore, we show that functional and technical quality do not influence consumer satisfaction evaluations and trust in the company to the same extent. Therefore, it is important for managers to be aware of the type of consumer satisfaction they are measuring when evaluating the handling of complaints within their company.

Responsive Approaches to Consumer Complaints and Remedies. Report of the Sub-Council on Complaints and Remedies of the National Business Council for Consumer Affairs.

ERIC Educational Resources Information Center

National Business Council for Consumer Affairs, Washington, DC.

The report urges that every seller review, and where necessary modernize, his internal complaint-handling procedures and his methods for resolving disputes in the light of the following recommendations: (1) The handling of consumer complaints should be swift, personalized, courteous, and as effectively managed as any other function of prime…

29 CFR 1983.101 - Definitions.

Code of Federal Regulations, 2013 CFR

2013-07-01

...) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY... Consumer Product Safety Commission. (d) Complainant means the employee who filed a CPSIA complaint or on whose behalf a complaint was filed. (e)(1) Consumer product means any article, or component part thereof...

29 CFR 1983.101 - Definitions.

Code of Federal Regulations, 2014 CFR

2014-07-01

...) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY... Consumer Product Safety Commission. (d) Complainant means the employee who filed a CPSIA complaint or on whose behalf a complaint was filed. (e)(1) Consumer product means any article, or component part thereof...

12 CFR 1015.9 - Recordkeeping and compliance requirements.

Code of Federal Regulations, 2014 CFR

2014-01-01

... service functions; (ii) Establishing a procedure for receiving and responding to all consumer complaints; and (iii) Ascertaining the number and nature of consumer complaints regarding transactions in which... consumer complaint received; (3) Take corrective action with respect to any employee or contractor whom the...

12 CFR 1015.9 - Recordkeeping and compliance requirements.

Code of Federal Regulations, 2012 CFR

2012-01-01

... service functions; (ii) Establishing a procedure for receiving and responding to all consumer complaints; and (iii) Ascertaining the number and nature of consumer complaints regarding transactions in which... consumer complaint received; (3) Take corrective action with respect to any employee or contractor whom the...

12 CFR 1015.9 - Recordkeeping and compliance requirements.

Code of Federal Regulations, 2013 CFR

2013-01-01

... service functions; (ii) Establishing a procedure for receiving and responding to all consumer complaints; and (iii) Ascertaining the number and nature of consumer complaints regarding transactions in which... consumer complaint received; (3) Take corrective action with respect to any employee or contractor whom the...

Evaluation of a statewide foodborne illness complaint surveillance system in Minnesota, 2000 through 2006.

PubMed

Li, John; Smith, Kirk; Kaehler, Dawn; Everstine, Karen; Rounds, Josh; Hedberg, Craig

2010-11-01

Foodborne outbreaks are detected by recognition of similar illnesses among persons with a common exposure or by identification of case clusters through pathogen-specific surveillance. PulseNet USA has created a national framework for pathogen-specific surveillance, but no comparable effort has been made to improve surveillance of consumer complaints of suspected foodborne illness. The purpose of this study was to characterize the complaint surveillance system in Minnesota and to evaluate its use for detecting outbreaks. Minnesota Department of Health foodborne illness surveillance data from 2000 through 2006 were analyzed for this study. During this period, consumer complaint surveillance led to detection of 79% of confirmed foodborne outbreaks. Most norovirus infection outbreaks were detected through complaints. Complaint surveillance also directly led or contributed to detection of 25% of salmonellosis outbreaks. Eighty-one percent of complainants did not seek medical attention. The number of ill persons in a complainant's party was significantly associated with a complaint ultimately resulting in identification of a foodborne outbreak. Outbreak confirmation was related to a complainant's ability to identify a common exposure and was likely related to the process by which the Minnesota Department of Health chooses complaints to investigate. A significant difference (P < 0.001) was found in incubation periods between complaints that were outbreak associated (median, 27 h) and those that were not outbreak associated (median, 6 h). Complaint systems can be used to detect outbreaks caused by a variety of pathogens. Case detection for foodborne disease surveillance in Minnesota happens through a multitude of mechanisms. The ability to integrate these mechanisms and carry out rapid investigations leads to improved outbreak detection.

12 CFR 261a.13 - Exemptions.

Code of Federal Regulations, 2010 CFR

2010-01-01

..., maintenance of only relevant and necessary information in files, and certain publication provisions... Reports. (3) BGFRS-4General Personnel Records. (4) BGFRS-5EEO Discrimination Complaint File. (5) BGFRS-9Consultant and Staff Associate File. (6) BGFRS-18Consumer Complaint Information System. (7) BGFRS...

12 CFR 227.2 - Consumer complaint procedure.

Code of Federal Regulations, 2010 CFR

2010-01-01

... SYSTEM UNFAIR OR DECEPTIVE ACTS OR PRACTICES (REGULATION AA) General Provisions § 227.2 Consumer... forwarded to the Federal agency having jurisdiction over that institution. [Reg. AA, 41 FR 44362, Oct. 8...

77 FR 18860 - Certain Consumer Electronics, Including Mobile Phones and Tablets; Notice of Receipt of Complaint...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-03-28

... INTERNATIONAL TRADE COMMISSION [DN 2885] Certain Consumer Electronics, Including Mobile Phones and.... International Trade Commission has received a complaint entitled Certain Consumer Electronics, Including Mobile... electronics, including mobile phones and tablets. The complaint names as respondents ASUSTeK Computer, Inc. of...

49 CFR 579.24 - Reporting requirements for manufacturers of 5,000 or more trailers annually.

Code of Federal Regulations, 2011 CFR

2011-10-01

... included. (c) Numbers of property damage claims, consumer complaints, warranty claims, and field reports. Separate reports on the numbers of those property damage claims, consumer complaints, warranty claims, and... code, the number of such property damage claims, consumer complaints, warranty claims, or field reports...

49 CFR 579.24 - Reporting requirements for manufacturers of 5,000 or more trailers annually.

Code of Federal Regulations, 2014 CFR

2014-10-01

... included. (c) Numbers of property damage claims, consumer complaints, warranty claims, and field reports. Separate reports on the numbers of those property damage claims, consumer complaints, warranty claims, and... code, the number of such property damage claims, consumer complaints, warranty claims, or field reports...

49 CFR 579.21 - Reporting requirements for manufacturers of 5,000 or more light vehicles annually.

Code of Federal Regulations, 2011 CFR

2011-10-01

... codes to be included. (c) Numbers of property damage claims, consumer complaints, warranty claims, and field reports. Separate reports on the numbers of those property damage claims, consumer complaints... or rollover indicated by the code. If an underlying property damage claim, consumer complaint...

49 CFR 579.24 - Reporting requirements for manufacturers of 5,000 or more trailers annually.

Code of Federal Regulations, 2012 CFR

2012-10-01

... included. (c) Numbers of property damage claims, consumer complaints, warranty claims, and field reports. Separate reports on the numbers of those property damage claims, consumer complaints, warranty claims, and... code, the number of such property damage claims, consumer complaints, warranty claims, or field reports...

49 CFR 579.24 - Reporting requirements for manufacturers of 5,000 or more trailers annually.

Code of Federal Regulations, 2013 CFR

2013-10-01

... included. (c) Numbers of property damage claims, consumer complaints, warranty claims, and field reports. Separate reports on the numbers of those property damage claims, consumer complaints, warranty claims, and... code, the number of such property damage claims, consumer complaints, warranty claims, or field reports...

49 CFR 579.21 - Reporting requirements for manufacturers of 5,000 or more light vehicles annually.

Code of Federal Regulations, 2012 CFR

2012-10-01

... codes to be included. (c) Numbers of property damage claims, consumer complaints, warranty claims, and field reports. Separate reports on the numbers of those property damage claims, consumer complaints... or rollover indicated by the code. If an underlying property damage claim, consumer complaint...

49 CFR 579.24 - Reporting requirements for manufacturers of 5,000 or more trailers annually.

Code of Federal Regulations, 2010 CFR

2010-10-01

... included. (c) Numbers of property damage claims, consumer complaints, warranty claims, and field reports. Separate reports on the numbers of those property damage claims, consumer complaints, warranty claims, and... code, the number of such property damage claims, consumer complaints, warranty claims, or field reports...

Detecting Contaminated Drinking Water: Harnessing Consumer Complaints

DTIC Science & Technology

2004-11-10

indicators of contaminated water, before effected people seek medical assistance. One of the most important qualities of drinking water consumers is...of people exposed to the contaminated water. 9. Consumer complaints can be helpful in determining the location of and isolating contaminated...Water: Harnessing Consumer Complaints Andrew J. Whelton 1 , Andrea M. Dietrich 2 , Gary A. Burlingame 3 , Margaret F. Cooney 1 1 U.S. Army

[Complaints by private health insurance policy-holders to the Consumer Protection Bureau in Argentina, 2000-2008].

PubMed

Luzuriaga, María José; Spinelli, Hugo

2014-05-01

This paper analyzes problems experienced by policy-holders of voluntary private health insurance plans in Argentina when insurance companies fail to comply with the Consumer Protection Code. The sample consisted of consumer complaints filed with the Consumer Protection Bureau and rulings by the Bureau from 2000 to 2008. One striking issue was recurrent non-compliance with services included in the Mandatory Medical Program and the companies' attempts to blame policy-holders. According to the study, the lack of an information system hinders scientific studies to adequately address the problem. Thus, a comparison with studies on health insurance in other Latin American countries highlighted the importance of such research, the relationship to health systems, constraints on use and denial of citizens' rights to healthcare, and the increasing judicialization of healthcare provision.

Consumer evaluation of complaint handling in the Dutch health insurance market

PubMed Central

2011-01-01

Background How companies deal with complaints is a particularly challenging aspect in managing the quality of their service. In this study we test the direct and relative effects of service quality dimensions on consumer complaint satisfaction evaluations and trust in a company in the Dutch health insurance market. Methods A cross-sectional survey design was used. Survey data of 150 members of a Dutch insurance panel who lodged a complaint at their healthcare insurer within the past 12 months were surveyed. The data were collected using a questionnaire containing validated multi-item measures. These measures assess the service quality dimensions consisting of functional quality and technical quality and consumer complaint satisfaction evaluations consisting of complaint satisfaction and overall satisfaction with the company after complaint handling. Respondents' trust in a company after complaint handling was also measured. Using factor analysis, reliability and validity of the measures were assessed. Regression analysis was used to examine the relationships between these variables. Results Overall, results confirm the hypothesized direct and relative effects between the service quality dimensions and consumer complaint satisfaction evaluations and trust in the company. No support was found for the effect of technical quality on overall satisfaction with the company. This outcome might be driven by the context of our study; namely, consumers get in touch with a company to resolve a specific problem and therefore might focus more on complaint satisfaction and less on overall satisfaction with the company. Conclusions Overall, the model we present is valid in the context of the Dutch health insurance market. Management is able to increase consumers' complaint satisfaction, overall satisfaction with the company, and trust in the company by improving elements of functional and technical quality. Furthermore, we show that functional and technical quality do not influence consumer satisfaction evaluations and trust in the company to the same extent. Therefore, it is important for managers to be aware of the type of consumer satisfaction they are measuring when evaluating the handling of complaints within their company. PMID:22085762

77 FR 37558 - Disclosure of Certain Credit Card Complaint Data

Federal Register 2010, 2011, 2012, 2013, 2014

2012-06-22

... publication of a public consumer complaint database that, instead of aiding complainants, enables data mining... Certain Credit Card Complaint Data AGENCY: Bureau of Consumer Financial Protection. ACTION: Notice of... Bureau plans to exercise its discretion to publicly disclose certain credit card complaint data that do...

Health maintenance organization (HMO) performance and consumer complaints: an empirical study of frustrating HMO activities.

PubMed

Born, Patricia H; Query, J Tim

2004-01-01

Growing public interest in the operations of managed care plans has fueled a variety of activities to collect and analyze their performance. These activities include studies of financial performance, analysis of enrollment decisions, and, more recently, the development of systems for measuring healthcare quality to improve accountability to consumers. In this study, the authors focus on the activities of managed care plans that may frustrate patients and providers and, subsequently, motivate patients to file complaints. Using data from three sources, they evaluate the relationships between complaints against managed care plans and two metrics of performance: (a) the financial performance of the plan, and (b) the quality of care provided. Their findings indicate that complaints against health maintenance organizations are significantly related to the plans' levels of quality and to actions that may impede access to care.

Nursing home consumer complaints and quality of care: a national view.

PubMed

Stevenson, David G

2006-06-01

This study uses 5 years of national data on investigated nursing home complaints (1998-2002) to evaluate whether complaints might be used to assess nursing home quality of care. On-Line Survey Certification and Reporting (OSCAR) data are used to evaluate the association between consumer complaints, facility and resident characteristics, and other nursing home quality measures. The analyses are undertaken in the context of considerable cross-state variation in nursing home complaint processes and rates. Complaints varied across facility characteristics in ways consistent with the nursing home quality literature. Complaints were significantly positively associated with survey deficiencies and the presence of serious survey deficiencies, and significantly negatively associated with nurse and nurse aide staffing. Complaints performance was significantly predictive of survey deficiencies at subsequent inspections. This study presents the first national evidence for using consumer complaints to assess nursing home quality of care. Despite limitations, nursing home complaints appear to offer a real-time signal of quality concerns.

Systematic tracking, visualizing, and interpreting of consumer feedback for drinking water quality.

PubMed

Dietrich, Andrea M; Phetxumphou, Katherine; Gallagher, Daniel L

2014-12-01

Consumer feedback and complaints provide utilities with useful data about consumer perceptions of aesthetic water quality in the distribution system. This research provides a systematic approach to interpret consumer complaint water quality data provided by four water utilities that recorded consumer complaints, but did not routinely process the data. The utilities tended to write down a myriad of descriptors that were too numerous or contained a variety of spellings so that electronic "harvesting" was not possible and much manual labor was required to categorize the complaints into majors areas, such as suggested by the Drinking Water Taste and Odor Wheel or existing check-sheets. When the consumer complaint data were categorized and visualized using spider (or radar) and run-time plots, major taste, odor, and appearance patterns emerged that clarified the issue and could provide guidance to the utility on the nature and extent of the problem. A caveat is that while humans readily identify visual issues with the water, such as color, cloudiness, or rust, describing specific tastes and odors in drinking water is acknowledged to be much more difficult for humans to achieve without training. This was demonstrated with two utility groups and a group of consumers identifying the odors of orange, 2-methylisoborneol, and dimethyl trisulfide. All three groups readily and succinctly identified the familiar orange odor. The two utility groups were much more able to identify the musty odor of 2-methylisoborneol, which was likely familiar to them from their work with raw and finished water. Dimethyl trisulfide, a garlic-onion odor associated with sulfur compounds in drinking water, was the least familiar to all three groups, although the laboratory staff did best. These results indicate that utility personnel should be tolerant of consumers who can assuredly say the water is different, but cannot describe the problem. Also, it indicates that a T&O program at a utility would benefit from identification of aesthetic issues in water. Copyright © 2014 Elsevier Ltd. All rights reserved.

"There's no point in complaining, nothing changes": rural disaffection with complaints as an improvement method.

PubMed

Jones, Judith A; Meehan-Andrews, Terri A; Smith, Karly B; Humphreys, John S; Griffin, Lynn; Wilson, Beth

2006-08-01

To validate earlier findings that lack of access to health services is the most likely issue of complaint by rural consumers, and that lack of knowledge about how to make effective complaints and scepticism that responses to complaints bring about service improvement account for the under-representation of complaints from rural consumers. Unaddressed reply-paid mail survey to 100% of households in small communities, and 50%, 20% or 10% in progressively larger communities. Eight communities in the Loddon-Mallee region of Victoria. 983 householders most responsible for the health care of household members, responding to a mailed questionnaire. Issues of complaints actually made; issues of unsatisfactory situations when a complaint was not made; reasons for not complaining; to whom complaints are made; and plans for dealing with any future complaint. Earlier findings were confirmed. Lack of access to health services was the most important issue, indicated by 54.8% of those who had made a complaint, and 72% of those who wanted to but did not. The most common reason given for not complaining was that it was futile to do so. Lack of knowledge of how to make effective complaints which might contribute to the quality assurance cycle was evident. Rural consumers' disaffection with health complaints as a means to quality improvement poses a significant barrier to consumer engagement in quality assurance processes. Provider practices may need to change to regain community confidence in quality improvement processes.

49 CFR 579.23 - Reporting requirements for manufacturers of 5,000 or more motorcycles annually.

Code of Federal Regulations, 2011 CFR

2011-10-01

..., 10 power train, 11 electrical, 12 exterior lighting, 16 structure,18 vehicle speed control, 19 tires... complaints, warranty claims, and field reports. Separate reports on the numbers of those property damage claims, consumer complaints, warranty claims, and field reports which involve the systems and components...

78 FR 30934 - Certain Consumer Electronics With Display and Processing Capabilities; Notice of Receipt of...

Federal Register 2010, 2011, 2012, 2013, 2014

2013-05-23

... INTERNATIONAL TRADE COMMISSION [Docket No 2956] Certain Consumer Electronics With Display and... the U.S. International Trade Commission has received a complaint entitled Certain Consumer Electronics... consumer electronics with display and processing capabilities. The complaint names as respondents Panasonic...

24 CFR 3282.404 - Notification pursuant to manufacturer's determination.

Code of Federal Regulations, 2010 CFR

2010-04-01

... REGULATIONS Consumer Complaint Handling and Remedial Actions § 3282.404 Notification pursuant to manufacturer... the manufacturer received the information. Consumer complaints or other information indicating the... course of production. This information may include, but is not limited to, complaints that can be traced...

24 CFR 3282.404 - Notification pursuant to manufacturer's determination.

Code of Federal Regulations, 2011 CFR

2011-04-01

... REGULATIONS Consumer Complaint Handling and Remedial Actions § 3282.404 Notification pursuant to manufacturer... the manufacturer received the information. Consumer complaints or other information indicating the... course of production. This information may include, but is not limited to, complaints that can be traced...

24 CFR 3282.404 - Notification pursuant to manufacturer's determination.

Code of Federal Regulations, 2013 CFR

2013-04-01

... REGULATIONS Consumer Complaint Handling and Remedial Actions § 3282.404 Notification pursuant to manufacturer... the manufacturer received the information. Consumer complaints or other information indicating the... course of production. This information may include, but is not limited to, complaints that can be traced...

24 CFR 3282.404 - Notification pursuant to manufacturer's determination.

Code of Federal Regulations, 2012 CFR

2012-04-01

... REGULATIONS Consumer Complaint Handling and Remedial Actions § 3282.404 Notification pursuant to manufacturer... the manufacturer received the information. Consumer complaints or other information indicating the... course of production. This information may include, but is not limited to, complaints that can be traced...

Do health and medical workforce shortages explain the lower rate of rural consumers' complaints to Victoria's Health Services Commissioner?

PubMed

Jones, Judith A; Humphreys, John S; Wilson, Beth

2005-12-01

To identify which explanations account for lower rural rates of complaint about health services--(i) fear of consequences where there is little choice of alternative provider; (ii) a higher complaint threshold for rural consumers; (iii) lack of access to complaint mechanisms; or (iv) reduced access to services about which to complain. Ecological study incorporating consumer complaint, population and workforce distribution data sources. All health care providers practising in Victoria. De-identified records of all closed consumer complaints made to the Health Services Commissioner, Victoria, between March 1988 and April 2001 by Victorian residents (13 856 records). Differences in the percentage of under-representation in complaint rates in total and for each of four categories of health services providers for different size communities. No consistent relationship was observed between community size and either degree of under-representation of complaints against any category of provider, or the proportion of serious or substantial complaints. Rural under-representation was highest (41%) for dentists, the provider category with the lowest proportion working in rural areas (17%), and lowest (18%) for hospitals, with the highest representation in rural areas (28% of beds). More rural complaints were about access issues (10.7% rural and 8.4% metropolitan). Reduced opportunity to use health services due to rural health and medical workforce shortages was the best-supported explanation for the lower rural complaint rate. Workforce shortages impact on the quality of rural health services and on residents' opportunities to improve their health status.

77 FR 14422 - Certain Consumer Electronics and Display Devices and Products Containing Same; Notice of Receipt...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-03-09

... INTERNATIONAL TRADE COMMISSION [DN 2882] Certain Consumer Electronics and Display Devices and... the U.S. International Trade Commission has received a complaint entitled Certain Consumer Electronics... importation of certain consumer electronics and display devices and products containing same. The complaint...

76 FR 72439 - Certain Consumer Electronics and Display Devices and Products Containing Same; Receipt of...

Federal Register 2010, 2011, 2012, 2013, 2014

2011-11-23

... INTERNATIONAL TRADE COMMISSION [DN 2858] Certain Consumer Electronics and Display Devices and.... International Trade Commission has received a complaint entitled In Re Certain Consumer Electronics and Display... importation of certain consumer electronics and display devices and products containing same. The complaint...

24 CFR 3282.402 - General principles.

Code of Federal Regulations, 2011 CFR

2011-04-01

... URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling.... (e) It is the policy of these regulations that all consumer complaints or other information... result of normal year and aging, gross and unforeseeable consumer abuse, or unforeseeable neglect of...

24 CFR 3282.402 - General principles.

Code of Federal Regulations, 2012 CFR

2012-04-01

... URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling.... (e) It is the policy of these regulations that all consumer complaints or other information... result of normal year and aging, gross and unforeseeable consumer abuse, or unforeseeable neglect of...

24 CFR 3282.402 - General principles.

Code of Federal Regulations, 2013 CFR

2013-04-01

... URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling.... (e) It is the policy of these regulations that all consumer complaints or other information... result of normal year and aging, gross and unforeseeable consumer abuse, or unforeseeable neglect of...

16 CFR 322.9 - Recordkeeping and compliance requirements.

Code of Federal Regulations, 2012 CFR

2012-01-01

... consumer files containing the names, phone numbers, dollar amounts paid, and descriptions of mortgage... scripts, training materials, commercial communications, or other marketing materials, including websites... all consumer complaints; and (iii) Ascertaining the number and nature of consumer complaints regarding...

16 CFR 322.9 - Recordkeeping and compliance requirements.

Code of Federal Regulations, 2011 CFR

2011-01-01

... consumer files containing the names, phone numbers, dollar amounts paid, and descriptions of mortgage... scripts, training materials, commercial communications, or other marketing materials, including websites... all consumer complaints; and (iii) Ascertaining the number and nature of consumer complaints regarding...

47 CFR 64.1110 - State notification of election to administer FCC rules.

Code of Federal Regulations, 2010 CFR

2010-10-01

... Consumer & Governmental Affairs Bureau Chief. Such notification shall contain, at a minimum, information on where consumers should file complaints, the type of documentation, if any, that must accompany a complaint, and the procedures the state will use to adjudicate complaints. (b) Withdrawal of Notification...

24 CFR 3282.302 - State plan.

Code of Federal Regulations, 2014 CFR

2014-04-01

... consumer complaints concerning standards related problems in manufactured homes under subpart I of this... waived formal notification under subpart I. (ii) A manufacturer's handling of consumer complaints and... which: (1) Demonstrate how the designated State agency shall ensure effective handling of consumer...

24 CFR 3282.405 - SAA responsibilities.

Code of Federal Regulations, 2011 CFR

2011-04-01

... URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling... responsible for overseeing the handling of consumer complaints by manufacturers within the state. As part of...

24 CFR 3282.405 - SAA responsibilities.

Code of Federal Regulations, 2010 CFR

2010-04-01

... URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling... responsible for overseeing the handling of consumer complaints by manufacturers within the state. As part of...

24 CFR 3282.405 - SAA responsibilities.

Code of Federal Regulations, 2012 CFR

2012-04-01

... URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling... responsible for overseeing the handling of consumer complaints by manufacturers within the state. As part of...

24 CFR 3282.405 - SAA responsibilities.

Code of Federal Regulations, 2013 CFR

2013-04-01

... URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling... responsible for overseeing the handling of consumer complaints by manufacturers within the state. As part of...

24 CFR 3282.302 - State plan.

Code of Federal Regulations, 2010 CFR

2010-04-01

... name, title, address, and phone number of the person responsible for handling consumer complaints... § 3282.407, and (ii) A manufacturer's handling of consumer complaints and other information under § 3282... which: (1) Demonstrate how the designated State agency shall ensure effective handling of consumer...

24 CFR 3282.302 - State plan.

Code of Federal Regulations, 2013 CFR

2013-04-01

... name, title, address, and phone number of the person responsible for handling consumer complaints... § 3282.407, and (ii) A manufacturer's handling of consumer complaints and other information under § 3282... which: (1) Demonstrate how the designated State agency shall ensure effective handling of consumer...

24 CFR 3282.302 - State plan.

Code of Federal Regulations, 2012 CFR

2012-04-01

... name, title, address, and phone number of the person responsible for handling consumer complaints... § 3282.407, and (ii) A manufacturer's handling of consumer complaints and other information under § 3282... which: (1) Demonstrate how the designated State agency shall ensure effective handling of consumer...

24 CFR 3282.302 - State plan.

Code of Federal Regulations, 2011 CFR

2011-04-01

... name, title, address, and phone number of the person responsible for handling consumer complaints... § 3282.407, and (ii) A manufacturer's handling of consumer complaints and other information under § 3282... which: (1) Demonstrate how the designated State agency shall ensure effective handling of consumer...

24 CFR 3282.417 - Recordkeeping requirements.

Code of Federal Regulations, 2014 CFR

2014-04-01

... HOUSING AND URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint... forwarded the relevant consumer complaint or other information to the manufacturer in accordance with § 3282...

Addressing consumer grievances in medicine: policies and practices of newborn screening programs in the United States.

PubMed

Natowicz, Marvin R; Hiller, Elaine H

2002-01-01

Newborn screening programs collectively administer the largest genetic testing initiative in the United States. The redress of grievances is an important mechanism for consumers to provide input into clinical and public health programs. In this study, we evaluated mechanisms for addressing consumer grievances in newborn screening programs. To do this, we surveyed all 50 state plus the District of Columbia newborn screening programs by questionnaire regarding protocols for receipt and redress of problems reported by parents of newborns and ascertained the existence and nature of complaints and how complaints were documented and addressed. Pertinent state and federal legislation and regulation were also reviewed. Six of 49 newborn screening programs reported having formal policies for handling consumer grievances. Four states reported having pertinent legislation or regulation. Thirty-eight of 49 states reported having received complaints from 1993 to 1995. Thirteen of 49 newborn screening programs reported that they actively seek feedback from consumers. Consumer grievances ranged from minor complaints to potentially life-threatening concerns. In general, complaints are managed on an ad hoc basis; formal policies are typically lacking. As newborn screening programs affect a vast number of Americans, a proactive and comprehensive approach, including solicitation of consumer feedback, could benefit both newborn screening programs and the public served by them.

Consumer's Resource Handbook. 1992 Edition.

ERIC Educational Resources Information Center

Office of Consumer Affairs, Washington, DC.

This handbook for consumers begins with information on its use, content, and other sources of help. The handbook is then divided into two sections. Part I, How to Be a Smart Consumer, lists tips on getting the most for your money, handling your own complaint, and writing a complaint letter. It provides information on the following consumer issues:…

21 CFR 123.8 - Verification.

Code of Federal Regulations, 2013 CFR

2013-04-01

... of any consumer complaints that have been received by the processor to determine whether they relate... review of a consumer complaint, reveals the need to take a corrective action. (c) Reassessment of the... use or consumers of the finished product. The reassessment shall be performed by an individual or...

21 CFR 123.8 - Verification.

Code of Federal Regulations, 2014 CFR

2014-04-01

... of any consumer complaints that have been received by the processor to determine whether they relate... review of a consumer complaint, reveals the need to take a corrective action. (c) Reassessment of the... use or consumers of the finished product. The reassessment shall be performed by an individual or...

21 CFR 123.8 - Verification.

Code of Federal Regulations, 2012 CFR

2012-04-01

... of any consumer complaints that have been received by the processor to determine whether they relate... review of a consumer complaint, reveals the need to take a corrective action. (c) Reassessment of the... use or consumers of the finished product. The reassessment shall be performed by an individual or...

Consumer's Resource Handbook.

ERIC Educational Resources Information Center

Office of Consumer Affairs, Washington, DC.

This handbook was designed to help persons avoid consumer problems, handle their own complaints if they occur, and guide them to additional sources of help if necessary. The book can also be helpful to complaint handlers when they attempt to direct consumers to the appropriate source of assistance. The guide contains three general sections. The…

Consumer's Resource Handbook and A Teacher's Guide to the Consumer's Resource Handbook.

ERIC Educational Resources Information Center

Office of Consumer Affairs, Washington, DC.

This document consists of a handbook for consumers and a teacher's guide to the handbook. The first part of the handbook gives advice on how to be a smart consumer and includes information on how to get the most for the money, handle a complaint, write a complaint letter, use the handbook, select child care, protect personal property, choose a…

How to File a Consumer Credit Complaint.

ERIC Educational Resources Information Center

Board of Governors of the Federal Reserve System, Washington, DC.

Designed for the general public and possibly suitable also for high school economics students, this pamphlet explains how a complaint against a Federal Reserve bank concerning a possible violation of any of the federal consumer credit laws can be filed. Seven consumer credit laws are listed with a brief statement about the major protections of…

49 CFR 579.21 - Reporting requirements for manufacturers of 5,000 or more light vehicles annually.

Code of Federal Regulations, 2010 CFR

2010-10-01

... codes to be included. (c) Numbers of property damage claims, consumer complaints, warranty claims, and field reports. Separate reports on the numbers of those property damage claims, consumer complaints... report shall state, separately by each such code, the number of such property damage claims, consumer...

Complaints against nursing homes: comparing two sources of complaint information and predictors of complaints.

PubMed

Troyer, Jennifer L; Sause, Wendy L

2011-08-01

Two consumer-derived measures of nursing home quality that have been underutilized by researchers are consumer complaints to the state certification agency between inspections and complaints to the Long-Term Care Ombudsman Program. This article describes these complaints, considers facility-level predictors of complaints, and examines how complaints to the 2 entities are related. This article uses North Carolina complaint data from the state certification agency and Ombudsman from 2002 to 2006. First, we outline the similarities and differences in the 2 complaint sources by considering descriptive statistics and examining the structure of the 2 agencies. Second, we examine the relationship between complaints and facility characteristics that have been predictive of traditional quality measures. Finally, we examine the relationships between the 2 types of complaints. We find that complaints to the 2 agencies exhibit distinct differences in substantiation rates, although the top complaint category for both agencies is quality of care. Having a higher proportion of Medicaid residents is generally not predictive of complaint volume, whereas having a higher proportion of Medicare residents is associated with higher complaint levels. We find a lack of association between complaints to the 2 agencies when examining specific matched categories of complaints in many cases, suggesting that the 2 entities are not duplicating efforts in these categories.

77 FR 11156 - Notice of Receipt of Complaint; Solicitation of Comments Relating to the Public Interest

Federal Register 2010, 2011, 2012, 2013, 2014

2012-02-24

... Certain Consumer Electronics, Including Mobile Phones and Tablets, DN 2878; the Commission is soliciting... importation of certain consumer electronics, including mobile phones and tablets. The complaint names as...

Development of a Salmonella screening tool for consumer complaint-based foodborne illness surveillance systems.

PubMed

Li, John; Maclehose, Rich; Smith, Kirk; Kaehler, Dawn; Hedberg, Craig

2011-01-01

Foodborne illness surveillance based on consumer complaints detects outbreaks by finding common exposures among callers, but this process is often difficult. Laboratory testing of ill callers could also help identify potential outbreaks. However, collection of stool samples from all callers is not feasible. Methods to help screen calls for etiology are needed to increase the efficiency of complaint surveillance systems and increase the likelihood of detecting foodborne outbreaks caused by Salmonella. Data from the Minnesota Department of Health foodborne illness surveillance database (2000 to 2008) were analyzed. Complaints with identified etiologies were examined to create a predictive model for Salmonella. Bootstrap methods were used to internally validate the model. Seventy-one percent of complaints in the foodborne illness database with known etiologies were due to norovirus. The predictive model had a good discriminatory ability to identify Salmonella calls. Three cutoffs for the predictive model were tested: one that maximized sensitivity, one that maximized specificity, and one that maximized predictive ability, providing sensitivities and specificities of 32 and 96%, 100 and 54%, and 89 and 72%, respectively. Development of a predictive model for Salmonella could help screen calls for etiology. The cutoff that provided the best predictive ability for Salmonella corresponded to a caller reporting diarrhea and fever with no vomiting, and five or fewer people ill. Screening calls for etiology would help identify complaints for further follow-up and result in identifying Salmonella cases that would otherwise go unconfirmed; in turn, this could lead to the identification of more outbreaks.

Understanding and Controlling iron Release in Distribution Systems

EPA Science Inventory

Generation of red-water resulting from the release of iron from drinking water distribution system materials is a major consumer complaint of drinking water systems. The objective of this presentation is to provide a fundamental basis for iron release from drinking water distrib...

76 FR 68785 - Certain Communications Equipment, Components Thereof, and Products Containing the Same, Including...

Federal Register 2010, 2011, 2012, 2013, 2014

2011-11-07

... complaint names as respondents Cisco Systems, Inc. of San Jose, CA; Cisco Consumer Products LLC of Irvine, CA; Cisco Systems International B.V. of Amsterdam, Netherlands; Cisco-Linksys LLC of Irvine, CA...

The network organisation of consumer complaints

NASA Astrophysics Data System (ADS)

Rocha, L. E. C.; Holme, P.

2010-07-01

Interaction between consumers and companies can create conflict. When a consensus is unreachable there are legal authorities to resolve the case. This letter is a study of data from the Brazilian Department of Justice from which we build a bipartite network of categories of complaints linked to the companies receiving those complaints. We find the complaint categories organised in an hierarchical way where companies only get complaints of lower degree if they already got complaints of higher degree. The fraction of resolved complaints for a company appears to be nearly independent of the equity of the company but is positively correlated with the total number of complaints received. We construct feature vectors based on the edge-weight —the weight of an edge represents the times complaints of a category have been filed against that company— and use these vectors to study the similarity between the categories of complaints. From this analysis, we obtain trees mapping the hierarchical organisation of the complaints. We also apply principal component analysis to the set of feature vectors concluding that a reduction of the dimensionality of these from 8827 to 27 gives an optimal hierarchical representation.

29 CFR 1985.100 - Purpose and scope.

Code of Federal Regulations, 2014 CFR

2014-07-01

... (CONTINUED) PROCEDURES FOR HANDLING RETALIATION COMPLAINTS UNDER THE EMPLOYEE PROTECTION PROVISION OF THE CONSUMER FINANCIAL PROTECTION ACT OF 2010 Complaints, Investigations, Findings, and Preliminary Orders... the Consumer Financial Protection Act of 2010, Section 1057 of the Dodd-Frank Wall Street Reform and...

Spurious claims for health-care products: an experimental approach to evaluating current UK legislation and its implementation.

PubMed

Rose, Leslie B; Posadzki, Paul; Ernst, Edzard

2012-01-01

The lay media, and especially the Internet, contain many misleading claims for health products which have previously been inadequately regulated by consumer law. This was an experimental interventional survey within a consumer health-care setting. Three health products were chosen on the basis of being widely available on the UK market and having no available evidence of effectiveness. Twelve volunteers submitted 39 complaints to Consumer Direct (UK portal for the regulator Trading Standards) regarding false health claims, and 36 complaints were followed up for a maximum of 4.8 months. The mean time from submission of complaints to Consumer Direct to acknowledgement by the relevant Trading Standards office was 13 days. There were no responses from Trading Standards for 22% of complaints. At the end of the study one supplier had amended their website following Trading Standards advice, but did not stop all health claims. Another stopped advertising their product on the Internet and the third continued the health claims unchanged. EU directive 2005/29/EC is largely ineffective in preventing misleading health claims for consumer products in the UK.

Rheum rhaponticum Extract (ERr 731): Postmarketing Data on Safety Surveillance and Consumer Complaints.

PubMed

Chang, Jyh-Lurn; Montalto, Michael B; Heger, Peter W; Thiemann, Eva; Rettenberger, Reinhard; Wacker, Jürgen

2016-06-01

Postmarketing surveillance data for a commercially available extract of Rheum rhaponticum (ERr 731) have not been published since the beginning of the reporting in 1993 in Germany about adverse events (AEs) that were believed to be associated with it. The extract is derived from the plant's roots and is indicated for menopausal relief. In Germany, the extract has been marketed as Phytoestrol N and other related products-Phyto-Strol, Phyto-Strol Loges, and Phyto-Strol compact and as femi-loges. In the United States and Canada and in South Africa, the product had been marketed as Estrovera. The study's objective was to summarize the AE reports from Germany from 1993 to June 2014 and also to assess consumers' complaints in North America and South Africa from the date of the extract's launch to June 2014. AE reports recorded by 2 German holders of marketing authorizations, Chemisch-Pharmazeutische Fabrik Göppingen, for Phytoestrol N, and Dr. Loges + Co. GmbH, for femi-loges, were collected and analyzed. Consumers' complaints in North America and South Africa that had been captured by the US distributor of Estrovera were also collected and analyzed. From 1993 to June 2014, approximately 140 million daily doses of the extract were placed on the German market, and 124 AE reports were recorded. The most common of those AEs were hypersensitivity, with 74 reactions, and gastrointestinal symptoms, with 47 reactions. From January 2009 to June 2014, approximately 13 million tablets of the supplement were sold in North America, and 79 complaints from consumers associated with a physical response to it had been recorded. The main complaints were gastrointestinal symptoms, with 23 cases, and failure to work as suggested, with 22 cases. From the date of the product's launch in South Africa in February 2011 to June 2014, no consumer complaints have been reported. The records related to postmarketing surveillance and consumers' complaints suggest that the extract of R rhaponticum is generally safe for consumption.

[The citizen as plaintiff in disciplinary procedures, lack of complaints possibly due to poor knowledge of the disciplinary system for health care].

PubMed

Hout, Erik; Friele, Roland; Legemaate, Johan

2009-01-01

To provide insight into the general public's knowledge of disciplinary procedures, their grounds for lodging a complaint or otherwise and their confidence in the disciplinary system. Descriptive. In 2008, questionnaires were sent to all 1368 members of the Healthcare Consumer Panel of the Netherlands Institute for Health Services Research (NIVEL), to check their knowledge about the disciplinary procedures. The response was 69%. The majority of the respondents were not well-informed about the aims and procedures of the disciplinary system. They did not know which complaints can be brought before a disciplinary board and were of the opinion that you had to be very confident about your case to lodge a complaint. Many respondents expressed concerns about the accessibility of the disciplinary system. More than one-third of the respondents had no confidence in the independent status of the disciplinary proceedings. Efforts should be made to optimise the possibilities for members of the general public to lodge complaints. Examples are: organising a single office where complaints can be submitted, providing public information materials about the aims and procedures of the disciplinary system, and supplying concrete support to individuals who wish to lodge a complaint. For complaints that arise as a result of shortcomings in the quality of care provided, but which are not serious enough to justify the imposition of sanctions, ways should be found to provide plaintiffs with a just outcome. For example, the professionals involved should make it clear how the incident will be prevented from happening again.

DRINKING WATER QUALITY DETERIORATION IN DISTRIBUTION SYSTEMS: COLORED WATER FORMATION AND ITS CONTROL

EPA Science Inventory

The release of iron from drinking water distribution systems is a common source of drinking water distribution system consumer complaints. Suspended iron particles result in colored (red) water and metallic tasting water. Iron release results from both physical and chemical mec...

29 CFR 1983.102 - Obligations and prohibited acts.

Code of Federal Regulations, 2013 CFR

2013-07-01

..., DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008 Complaints, Investigations, Findings and... reasonably believes to be a violation of any provision of the Consumer Product Safety Act, as amended by...

29 CFR 1983.100 - Purpose and scope.

Code of Federal Regulations, 2012 CFR

2012-07-01

... (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Complaints, Investigations, Findings and Preliminary Orders § 1983.100... Consumer Product Safety Improvement Act (CPSIA), 15 U.S.C. 2087. CPSIA provides for employee protection...

29 CFR 1983.100 - Purpose and scope.

Code of Federal Regulations, 2011 CFR

2011-07-01

... (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Complaints, Investigations, Findings and Preliminary Orders § 1983.100... Consumer Product Safety Improvement Act (CPSIA), 15 U.S.C. 2087. CPSIA provides for employee protection...

29 CFR 1983.100 - Purpose and scope.

Code of Federal Regulations, 2013 CFR

2013-07-01

... (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008 Complaints, Investigations, Findings and Preliminary Orders § 1983.100... Consumer Product Safety Improvement Act (CPSIA), 15 U.S.C. 2087. CPSIA provides for employee protection...

29 CFR 1985.102 - Obligations and prohibited acts.

Code of Federal Regulations, 2014 CFR

2014-07-01

..., DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR HANDLING RETALIATION COMPLAINTS UNDER THE EMPLOYEE PROTECTION PROVISION OF THE CONSUMER FINANCIAL PROTECTION ACT OF 2010 Complaints, Investigations, Findings, and... Consumer Protection Act of 2010, Public Law 111-203, 124 Stat. 1376, 1955 (July 21, 2010), or any other...

29 CFR 1985.103 - Filing of retaliation complaint.

Code of Federal Regulations, 2014 CFR

2014-07-01

..., DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR HANDLING RETALIATION COMPLAINTS UNDER THE EMPLOYEE PROTECTION PROVISION OF THE CONSUMER FINANCIAL PROTECTION ACT OF 2010 Complaints, Investigations, Findings, and... 29 Labor 9 2014-07-01 2014-07-01 false Filing of retaliation complaint. 1985.103 Section 1985.103...

29 CFR 1983.102 - Obligations and prohibited acts.

Code of Federal Regulations, 2012 CFR

2012-07-01

..., DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Complaints, Investigations, Findings and... Consumer Product Safety Act, as amended by CPSIA, or any other Act enforced by the Commission, or any order...

29 CFR 1983.102 - Obligations and prohibited acts.

Code of Federal Regulations, 2011 CFR

2011-07-01

..., DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Complaints, Investigations, Findings and... Consumer Product Safety Act, as amended by CPSIA, or any other Act enforced by the Commission, or any order...

24 CFR 3282.256 - Distributor or retailer complaint handling.

Code of Federal Regulations, 2014 CFR

2014-04-01

...) Where a distributor or retailer receives a consumer complaint or other information concerning a... 24 Housing and Urban Development 5 2014-04-01 2014-04-01 false Distributor or retailer complaint... Distributor Responsibilities § 3282.256 Distributor or retailer complaint handling. (a) When a distributor or...

24 CFR 3282.256 - Distributor or dealer complaint handling.

Code of Federal Regulations, 2011 CFR

2011-04-01

...) Where a distributor or dealer receives a consumer complaint or other information concerning a... 24 Housing and Urban Development 5 2011-04-01 2011-04-01 false Distributor or dealer complaint... Distributor Responsibilities § 3282.256 Distributor or dealer complaint handling. (a) When a distributor or...

24 CFR 3282.256 - Distributor or dealer complaint handling.

Code of Federal Regulations, 2012 CFR

2012-04-01

...) Where a distributor or dealer receives a consumer complaint or other information concerning a... 24 Housing and Urban Development 5 2012-04-01 2012-04-01 false Distributor or dealer complaint... Distributor Responsibilities § 3282.256 Distributor or dealer complaint handling. (a) When a distributor or...

24 CFR 3282.256 - Distributor or dealer complaint handling.

Code of Federal Regulations, 2013 CFR

2013-04-01

...) Where a distributor or dealer receives a consumer complaint or other information concerning a... 24 Housing and Urban Development 5 2013-04-01 2013-04-01 false Distributor or dealer complaint... Distributor Responsibilities § 3282.256 Distributor or dealer complaint handling. (a) When a distributor or...

24 CFR 3282.256 - Distributor or dealer complaint handling.

Code of Federal Regulations, 2010 CFR

2010-04-01

...) Where a distributor or dealer receives a consumer complaint or other information concerning a... 24 Housing and Urban Development 5 2010-04-01 2010-04-01 false Distributor or dealer complaint... Distributor Responsibilities § 3282.256 Distributor or dealer complaint handling. (a) When a distributor or...

Energy drink consumption, health complaints and late bedtime among young adolescents.

PubMed

Koivusilta, Leena; Kuoppamäki, Heini; Rimpelä, Arja

2016-04-01

Energy drinks contain large amounts of caffeine. Their effects on adolescent well-being are poorly known. We examined the relationship of energy drink consumption with health complaints and late bedtime among 13-year-olds. A classroom survey was conducted on all 7th graders in the Helsinki metropolitan region, Finland (73 % responded; n = 9446). Logistic regression analysis and structural equation modeling (SEM) were used. The prevalence of health complaints increased as energy drink consumption increased from non-consumers to several times/day. Late bedtime (≥11 PM) increased correspondingly. Those consuming energy drinks several times/day exhibited increased odds of experiencing daily health complaints compared with non-consumers: headache OR (adjusted) = 4.6 (2.8-7.7), sleeping problems OR = 3.6 (2.2-5.8), irritation OR = 4.1 (2.7-6.1), tiredness/fatigue OR = 3.7 (2.4-5.7), and late bedtime OR = 7.8 (5.7-10.9). In SEM, energy drink consumption had a direct effect on health complaints and late bedtime and an indirect effect on health complaints via late bedtime. Energy drinks, late bedtime, and health complaints form a behavior pattern that is worth considering in schools, home and clinical settings when adolescents complain about headaches, problems with sleeping and corresponding symptoms.

77 FR 35659 - Request for Information Regarding Complaints From Private Education Loan Borrowers

Federal Register 2010, 2011, 2012, 2013, 2014

2012-06-14

... Regarding Complaints From Private Education Loan Borrowers AGENCY: Bureau of Consumer Financial Protection... and Consumer Protection Act of 2010 (Dodd-Frank Act) established a Private Education Loan Ombudsman... borrowers of private education loans. Among other things, the Dodd-Frank Act directs the Ombudsman to...

Teaching Consumer Redress through Complaint Letter Writing.

ERIC Educational Resources Information Center

Prawitz, Aimee D; Lawrence, Frances C.

1993-01-01

College students (n=40) in a consumer economics course wrote letters of complaint regarding unsatisfactory products or services. Eighty percent received responses, most within three weeks; 43% of companies complied with requests; 64% of students were satisfied with responses. Those who received no response were less likely to consider doing…

29 CFR 1983.111 - Withdrawal of complaints, findings, objections, and petitions for review; settlement.

Code of Federal Regulations, 2014 CFR

2014-07-01

... RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008 Miscellaneous Provisions § 1983.111 Withdrawal of complaints, findings, objections, and petitions for review; settlement... 29 Labor 9 2014-07-01 2014-07-01 false Withdrawal of complaints, findings, objections, and...

12 CFR 528.8 - Complaints.

Code of Federal Regulations, 2010 CFR

2010-01-01

... 12 Banks and Banking 5 2010-01-01 2010-01-01 false Complaints. 528.8 Section 528.8 Banks and... Complaints. Complaints regarding discrimination in lending by a savings association shall be referred to the..., Washington, DC 20410 for processing under the Fair Housing Act, and to the Director, Consumer Affairs, Office...

29 CFR 1983.111 - Withdrawal of complaints, findings, objections, and petitions for review; settlement.

Code of Federal Regulations, 2013 CFR

2013-07-01

... RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008 Miscellaneous Provisions § 1983.111 Withdrawal of complaints, findings, objections, and petitions for review; settlement... 29 Labor 9 2013-07-01 2013-07-01 false Withdrawal of complaints, findings, objections, and...

Customer complaints in the National Health Service.

PubMed

Reid, N; Reid, R; Morris, D

1995-11-01

This paper addresses the role of consumer complaints in the flourishing quality assurance industry within the National Health Service (NHS), and considers the traditional ethos of complaints within the service. The advent of the internal market is considered as one of a range of factors which may change attitudes of NHS staff to complaints. In evaluating how complaints services might develop relevant literature is reviewed and recent national data on complaints procedures are cited.

Urban community perception towards intermittent water supply system.

PubMed

Joshi, M W; Talkhande, A V; Andey, S P; Kelkar, P S

2002-04-01

While evaluating intermittent and continuous water supply systems, consumers opinion survey was undertaken for critical appraisal of both modes of operation. With the help of a pre-designed set of questions relating to various aspects of water supply and the opinion of consumers regarding degree of service, a house to house survey was conducted in the study area of Ghaziabad and Jaipur. The consumer opinion survey clearly indicated a satisfactory degree of service wherever adequate quantity of water was made available irrespective of the mode of water supply. Number of complaints regarding quality of water supplied, timings of supply, low pressures and breakdowns in supply were reported during intermittent water supply. Every family stored water for drinking and other uses. Most of the families discard drinking water once the fresh water supply is resumed next day. Discarded drinking water is usually used in kitchen for washing and gardening. Storage for other purposes depends on economic status and availability of other sources like open dug well in the house. While most of the respondents had no complaints on water tariff, all of them were in favour of continuous water supply.

77 FR 76006 - Star Networks USA, LLC; Complaint

Federal Register 2010, 2011, 2012, 2013, 2014

2012-12-26

... CONSUMER PRODUCT SAFETY COMMISSION [CPSC Docket No. 13-2] Star Networks USA, LLC; Complaint AGENCY.... Published below is a Complaint: In the Matter of Star Networks USA, LLC.\\1\\ \\1\\ Chairman Inez M. Tenenbaum... COMMISSION In the Matter of STAR NETWORKS USA, LLC, Respondent CPSC DOCKET NO. 13-2 COMPLAINT Nature of...

29 CFR 1983.111 - Withdrawal of complaints, objections, and petitions for review; settlement.

Code of Federal Regulations, 2012 CFR

2012-07-01

... RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Miscellaneous Provisions § 1983.111 Withdrawal of complaints, objections, and petitions for review; settlement. (a) At any... 29 Labor 9 2012-07-01 2012-07-01 false Withdrawal of complaints, objections, and petitions for...

29 CFR 1983.111 - Withdrawal of complaints, objections, and petitions for review; settlement.

Code of Federal Regulations, 2011 CFR

2011-07-01

... RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Miscellaneous Provisions § 1983.111 Withdrawal of complaints, objections, and petitions for review; settlement. (a) At any... 29 Labor 9 2011-07-01 2011-07-01 false Withdrawal of complaints, objections, and petitions for...

75 FR 71355 - Collection of Information Requirement Related to Procedures for the Handling of Retaliation...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-11-23

... Handling of Retaliation Complaints Under Section 219 of the Consumer Product Safety Improvement Act of 2008... Product Safety Improvement Act of 2008 (CPSIA) (75 FR 53533). In the August 31, 2010 notice, OSHA... Procedures for the Handling of Retaliation Complaints Under Section 219 of the Consumer Product Safety...

What Is It All For? A Conversation With Jonathan Kozol

ERIC Educational Resources Information Center

Journal of Current Social Issues, 1976

1976-01-01

The main complaint with the current educational system in the U.S. is that public schools are classic examples of consumer fraud in the most literal sense--false labels, half empty packages, and dangerous contents. (Author/AM)

29 CFR 1983.103 - Filing of retaliation complaints.

Code of Federal Regulations, 2011 CFR

2011-07-01

... Labor Regulations Relating to Labor (Continued) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION... THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Complaints, Investigations, Findings and... may be filed orally or in writing. Oral complaints will be reduced to writing by OSHA. If the...

29 CFR 1985.104 - Investigation.

Code of Federal Regulations, 2014 CFR

2014-07-01

...) PROCEDURES FOR HANDLING RETALIATION COMPLAINTS UNDER THE EMPLOYEE PROTECTION PROVISION OF THE CONSUMER FINANCIAL PROTECTION ACT OF 2010 Complaints, Investigations, Findings, and Preliminary Orders § 1985.104 Investigation. (a) Upon receipt of a complaint in the investigating office, OSHA will notify the respondent of...

29 CFR 1983.110 - Decision and orders of the Administrative Review Board.

Code of Federal Regulations, 2014 CFR

2014-07-01

... COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008 Litigation § 1983.110... judicial review, of a decision of the ALJ, or a respondent alleging that the complaint was frivolous or... issued denying the complaint. If, upon the request of the respondent, the ARB determines that a complaint...

29 CFR 1983.110 - Decision and orders of the Administrative Review Board.

Code of Federal Regulations, 2013 CFR

2013-07-01

... COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008 Litigation § 1983.110... judicial review, of a decision of the ALJ, or a respondent alleging that the complaint was frivolous or... issued denying the complaint. If, upon the request of the respondent, the ARB determines that a complaint...

29 CFR 1983.110 - Decision and orders of the Administrative Review Board.

Code of Federal Regulations, 2012 CFR

2012-07-01

... COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Litigation § 1983.110... judicial review, of a decision of the ALJ, or a respondent alleging that the complaint was frivolous or... denying the complaint. If, upon the request of the respondent, the ARB determines that a complaint was...

29 CFR 1983.110 - Decision and orders of the Administrative Review Board.

Code of Federal Regulations, 2011 CFR

2011-07-01

... COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Litigation § 1983.110... judicial review, of a decision of the ALJ, or a respondent alleging that the complaint was frivolous or... denying the complaint. If, upon the request of the respondent, the ARB determines that a complaint was...

76 FR 79190 - Agency Information Collection Activities; Submission for OMB Review; Comment Request

Federal Register 2010, 2011, 2012, 2013, 2014

2011-12-21

... heightened security screening. As a result, we encourage you to submit your comments online, or to send them... Total hours Applications to the Commission 75 2 hours 150 Misc. and fraud-related consumer complaints 262,000 6.1min 26,724 (phone). Misc. and fraud-related consumer complaints 281,000 5 min 23,323...

The Development of a Consumer Input Program for the National Library Service for the Blind and Physically Handicapped (NLS/BPH) and Network Libraries. Final Report.

ERIC Educational Resources Information Center

Cavenaugh, David

This document presents a review of the current consumer relations activites of the National Library Service (NLS) for the Blind and Physically Handicapped of the Library of Congress, and an overall plan to improve NLS receipt of user suggestions, comments, opinions, or complaints through libraries which form the nationwide NLS distribution system.…

29 CFR 1985.105 - Issuance of findings and preliminary orders.

Code of Federal Regulations, 2014 CFR

2014-07-01

... ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR HANDLING RETALIATION COMPLAINTS UNDER THE EMPLOYEE PROTECTION PROVISION OF THE CONSUMER FINANCIAL PROTECTION ACT OF 2010 Complaints, Investigations, Findings..., within 60 days of the filing of the complaint, written findings as to whether or not there is reasonable...

14 CFR 259.7 - Response to consumer problems.

Code of Federal Regulations, 2012 CFR

2012-01-01

... covered carrier shall acknowledge in writing receipt of each complaint regarding its scheduled service to the complainant within 30 days of receiving it and shall send a substantive written response to each complainant within 60 days of receiving the complaint. A complaint is a specific written expression of...

14 CFR 259.7 - Response to consumer problems.

Code of Federal Regulations, 2014 CFR

2014-01-01

... covered carrier shall acknowledge in writing receipt of each complaint regarding its scheduled service to the complainant within 30 days of receiving it and shall send a substantive written response to each complainant within 60 days of receiving the complaint. A complaint is a specific written expression of...

14 CFR 259.7 - Response to consumer problems.

Code of Federal Regulations, 2013 CFR

2013-01-01

... covered carrier shall acknowledge in writing receipt of each complaint regarding its scheduled service to the complainant within 30 days of receiving it and shall send a substantive written response to each complainant within 60 days of receiving the complaint. A complaint is a specific written expression of...

29 CFR 1983.114 - District court jurisdiction of retaliation complaints.

Code of Federal Regulations, 2011 CFR

2011-07-01

... 29 Labor 9 2011-07-01 2011-07-01 false District court jurisdiction of retaliation complaints. 1983... ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Miscellaneous Provisions § 1983.114...

29 CFR 1983.114 - District court jurisdiction of retaliation complaints.

Code of Federal Regulations, 2013 CFR

2013-07-01

... 29 Labor 9 2013-07-01 2013-07-01 false District court jurisdiction of retaliation complaints. 1983... ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008 Miscellaneous Provisions § 1983.114...

29 CFR 1983.105 - Issuance of findings and preliminary orders.

Code of Federal Regulations, 2011 CFR

2011-07-01

... ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Complaints, Investigations, Findings..., within 60 days of the filing of the complaint, written findings as to whether or not there is reasonable...

29 CFR 1983.114 - District court jurisdiction of retaliation complaints.

Code of Federal Regulations, 2012 CFR

2012-07-01

... 29 Labor 9 2012-07-01 2012-07-01 false District court jurisdiction of retaliation complaints. 1983... ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Miscellaneous Provisions § 1983.114...

24 CFR 3282.404 - Manufacturers' determinations and related concurrences.

Code of Federal Regulations, 2014 CFR

2014-04-01

... REGULATIONS Consumer Complaint Handling and Remedial Actions § 3282.404 Manufacturers' determinations and... manufacturer must review the information, the known facts, and the circumstances relating to the complaint or..., complaints that can be traced to the same faulty design or faulty construction, problems known to exist in...

77 FR 41163 - Submission for OMB Review; Comment Request

Federal Register 2010, 2011, 2012, 2013, 2014

2012-07-12

... respond to the collection of information unless it displays a currently valid OMB control number. Food Safety and Inspection Service Title: Consumer Complaint Monitoring System--Food Safety Mobile Questionnaire. Omb Control Number: 0583-0133. Summary of Collection: The Food Safety and Inspection Service...

17 CFR 200.24a - Director of the Office of Consumer Affairs.

Code of Federal Regulations, 2011 CFR

2011-04-01

... COMMISSION ORGANIZATION; CONDUCT AND ETHICS; AND INFORMATION AND REQUESTS Organization and Program Management... and administering a nationwide system for resolving investor complaints against individuals and... information to investors who inquire about individuals and entities regulated by the Commission, the operation...

24 CFR 3282.410 - Contents of notice.

Code of Federal Regulations, 2013 CFR

2013-04-01

... URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling... owner may submit a complaint to the Secretary if the owner believes that: (1) The notification or the...

24 CFR 3282.410 - Contents of notice.

Code of Federal Regulations, 2011 CFR

2011-04-01

... URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling... owner may submit a complaint to the Secretary if the owner believes that: (1) The notification or the...

24 CFR 3282.410 - Contents of notice.

Code of Federal Regulations, 2012 CFR

2012-04-01

... URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling... owner may submit a complaint to the Secretary if the owner believes that: (1) The notification or the...

47 CFR 64.703 - Consumer information.

Code of Federal Regulations, 2011 CFR

2011-10-01

... (Federal Communications Commission, Consumer Information Bureau, Consumer Complaints—Telephone, Washington, D.C. 20554), to which the consumer may direct complaints regarding operator services. An existing... 47 Telecommunication 3 2011-10-01 2011-10-01 false Consumer information. 64.703 Section 64.703...

47 CFR 64.703 - Consumer information.

Code of Federal Regulations, 2014 CFR

2014-10-01

... (Federal Communications Commission, Consumer Information Bureau, Consumer Complaints—Telephone, Washington, D.C. 20554), to which the consumer may direct complaints regarding operator services. An existing... 47 Telecommunication 3 2014-10-01 2014-10-01 false Consumer information. 64.703 Section 64.703...

47 CFR 64.703 - Consumer information.

Code of Federal Regulations, 2012 CFR

2012-10-01

... (Federal Communications Commission, Consumer Information Bureau, Consumer Complaints—Telephone, Washington, D.C. 20554), to which the consumer may direct complaints regarding operator services. An existing... 47 Telecommunication 3 2012-10-01 2012-10-01 false Consumer information. 64.703 Section 64.703...

47 CFR 64.703 - Consumer information.

Code of Federal Regulations, 2013 CFR

2013-10-01

... (Federal Communications Commission, Consumer Information Bureau, Consumer Complaints—Telephone, Washington, D.C. 20554), to which the consumer may direct complaints regarding operator services. An existing... 47 Telecommunication 3 2013-10-01 2013-10-01 false Consumer information. 64.703 Section 64.703...

47 CFR 0.91 - Functions of the Bureau.

Code of Federal Regulations, 2014 CFR

2014-10-01

... matters. Assist the Consumer and Governmental Affairs Bureau on issues involving informal consumer complaints and other general inquiries by consumers. (l) Review and coordinate orders, programs and actions...

47 CFR 0.91 - Functions of the Bureau.

Code of Federal Regulations, 2013 CFR

2013-10-01

... matters. Assist the Consumer and Governmental Affairs Bureau on issues involving informal consumer complaints and other general inquiries by consumers. (l) Review and coordinate orders, programs and actions...

THE EFFECT OF CHLORIDE AND ORTHOPHOSPHATE ON THE RELEASE OF IRON FROM DRINKING WATER DISTRIBUTION SYSTEM CAST IRON MAIN

EPA Science Inventory

“Colored water” resulting from suspended iron particles is a common drinking water consumer complaint which is largely impacted by water chemistry. A bench scale study, performed on a 90 year-old corroded cast-iron pipe section removed from a drinking water distribution system, w...

Characteristics of Inpatient Units Associated With Sustained Hand Hygiene Compliance.

PubMed

Wolfe, Jonathan D; Domenico, Henry J; Hickson, Gerald B; Wang, Deede; Dubree, Marilyn; Feistritzer, Nancye; Wells, Nancy; Talbot, Thomas R

2018-04-20

Following institution of a hand hygiene (HH) program at an academic medical center, HH compliance increased from 58% to 92% for 3 years. Some inpatient units modeled early, sustained increases, and others exhibited protracted improvement rates. We examined the association between patterns of HH compliance improvement and unit characteristics. Adult inpatient units (N = 35) were categorized into the following three tiers based on their pattern of HH compliance: early adopters, nonsustained and late adopters, and laggards. Unit-based culture measures were collected, including nursing practice environment scores (National Database of Nursing Quality Indicators [NDNQI]), patient rated quality and teamwork (Hospital Consumer Assessment of Healthcare Provider and Systems), patient complaint rates, case mix index, staff turnover rates, and patient volume. Associations between variables and the binary outcome of laggard (n = 18) versus nonlaggard (n = 17) were tested using a Mann-Whitney U test. Multivariate analysis was performed using an ordinal regression model. In direct comparison, laggard units had clinically relevant differences in NDNQI scores, Hospital Consumer Assessment of Healthcare Provider and Systems scores, case mix index, patient complaints, patient volume, and staff turnover. The results were not statistically significant. In the multivariate model, the predictor variables explained a significant proportion of the variability associated with laggard status, (R = 0.35, P = 0.0481) and identified NDNQI scores and patient complaints as statistically significant. Uptake of an HH program was associated with factors related to a unit's safety culture. In particular, NDNQI scores and patient complaint rates might be used to assist in identifying units that may require additional attention during implementation of an HH quality improvement program.

47 CFR 0.91 - Functions of the Bureau.

Code of Federal Regulations, 2012 CFR

2012-10-01

... Consumer and Governmental Affairs Bureau on issues involving informal consumer complaints and other general inquiries by consumers. (l) Review and coordinate orders, programs and actions initiated by other Bureaus...

14 CFR 259.7 - Response to consumer problems.

Code of Federal Regulations, 2011 CFR

2011-01-01

... of receiving the complaint. A complaint is a specific written expression of dissatisfaction concerning a difficulty or problem which the person experienced when using or attempting to use an airline's...

24 CFR 3282.409 - Contents of plan.

Code of Federal Regulations, 2014 CFR

2014-04-01

... DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling and Remedial... statement informing the owner that the owner may submit a complaint to the SAA or Secretary if the owner...

24 CFR 3282.406 - Required manufacturer correction.

Code of Federal Regulations, 2010 CFR

2010-04-01

... hazard or serious defect that can be related to an error in design or assembly of the manufactured home by the manufacturer, including an error in design or assembly of any component or system incorporated... HOUSING AND URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint...

77 FR 13959 - National Consumer Protection Week, 2012

Federal Register 2010, 2011, 2012, 2013, 2014

2012-03-08

....NCPW.gov . With the leadership of the Consumer Financial Protection Bureau (CFPB) and Director Richard... the CFPB. To share your own experience with consumer financial products, file a complaint, or find...

Identifying patients likely to have atopic dermatitis: development of a pilot algorithm.

PubMed

Farage, Miranda A; Bowtell, Philip; Katsarou, Alexandra

2010-01-01

A quick method to distinguish people who are predisposed to skin complaints would be useful in a variety of fields. Certain subgroups, such as people with atopic dermatitis, might be more susceptible to skin irritation than the typical consumer and may be more likely to report product-related complaints. To develop a rapid, questionnaire-based algorithm to predict whether or not individuals who report skin complaints have atopic dermatitis. A 9-item questionnaire on self-perceived skin sensitivity and product categories reportedly associated with skin reactions was administered to two groups of patients from a dermatology clinic: one with clinically diagnosed, active atopic dermatitis (n = 25) and a control group of patients with dermatologic complaints unrelated to atopic dermatitis (n = 25). Questionnaire responses were correlated with the patients' clinical diagnoses in order to derive the minimum number of questions needed to best predict the patients' original diagnoses. We demonstrated that responses to a sequence of three targeted questions related to self-perceived skin sensitivity, preference for hypoallergenic products, and reactions to or avoidance of alpha-hydroxy acids were highly predictive of atopic dermatitis among a population of dermatology clinic patients. The predictive algorithm concept may be useful in postmarketing surveillance programs to rapidly assess the possible status of consumers who report frequent or persistent product-related complaints. Further refinement and validation of this concept is planned with samples drawn from the general population and from consumers who report skin complaints associated with personal products.

16 CFR 1000.21 - Office of Compliance and Field Operations.

Code of Federal Regulations, 2010 CFR

2010-01-01

... enforces the Consumer Product Safety Act reporting requirements. It reviews consumer complaints, conducts.... 1000.21 Section 1000.21 Commercial Practices CONSUMER PRODUCT SAFETY COMMISSION GENERAL COMMISSION... identifying and addressing safety hazards in consumer products already in distribution, promoting industry...

16 CFR 1000.21 - Office of Compliance and Field Operations.

Code of Federal Regulations, 2011 CFR

2011-01-01

... enforces the Consumer Product Safety Act reporting requirements. It reviews consumer complaints, conducts.... 1000.21 Section 1000.21 Commercial Practices CONSUMER PRODUCT SAFETY COMMISSION GENERAL COMMISSION... identifying and addressing safety hazards in consumer products already in distribution, promoting industry...

16 CFR 1000.21 - Office of Compliance and Field Operations.

Code of Federal Regulations, 2014 CFR

2014-01-01

... enforces the Consumer Product Safety Act reporting requirements. It reviews consumer complaints, conducts.... 1000.21 Section 1000.21 Commercial Practices CONSUMER PRODUCT SAFETY COMMISSION GENERAL COMMISSION... identifying and addressing safety hazards in consumer products already in distribution, promoting industry...

16 CFR 1000.21 - Office of Compliance and Field Operations.

Code of Federal Regulations, 2012 CFR

2012-01-01

... enforces the Consumer Product Safety Act reporting requirements. It reviews consumer complaints, conducts.... 1000.21 Section 1000.21 Commercial Practices CONSUMER PRODUCT SAFETY COMMISSION GENERAL COMMISSION... identifying and addressing safety hazards in consumer products already in distribution, promoting industry...

Patient-reported denials, appeals, and complaints: associations with overall plan ratings.

PubMed

Quigley, Denise D; Haviland, Amelia M; Dembosky, Jacob W; Klein, David J; Elliott, Marc N

2018-03-01

To assess whether Medicare patients' reports of denied care, appeals/complaints, and satisfactory resolution were associated with ratings of their health plan or care. Retrospective analysis of 2010 Medicare Advantage Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey data. Multivariate linear regression of data from 154,766 respondents (61.1% response rate) tested the association of beneficiary ratings of plan and care with beneficiary reports of denied care, appeals, complaints, and complaint resolution, adjusting for beneficiary demographics. Beneficiaries who reported being denied needed care rated their plans and care significantly less positively, by 17.2 points (on a 100-point scale) and 9.1 points, respectively. Filing an appeal was not statistically significantly associated with further lower ratings. Beneficiaries who filed a complaint that was satisfactorily resolved gave slightly lower ratings of plans (-3.4 points) and care (-2.5 points) than those not filing a complaint (P <.001 for all results). Lower ratings from patients reporting complaints and denied care may notably affect the overall 0-10 CAHPS ratings of Medicare Advantage plans. Our results suggest that beneficiaries may attribute the actions that lead to complaints or denials to plans more than to the care they received. Successful complaint resolution and utilization management review might eliminate most deficits associated with complaints and denied care, consistent with the service recovery paradox. High rates of complaints and denied care might identify areas that need improved utilization management review, customer service, and quality improvement. Among those reporting being denied care, filing an appeal was not associated with lower patient ratings of plan or care.

24 CFR 3282.407 - Notification and correction pursuant to administrative determination.

Code of Federal Regulations, 2011 CFR

2011-04-01

... ENFORCEMENT REGULATIONS Consumer Complaint Handling and Remedial Actions § 3282.407 Notification and... include, but is not limited to, complaints that can be traced to the same cause, defects known to exist in...

24 CFR 3282.407 - Notification and correction pursuant to administrative determination.

Code of Federal Regulations, 2010 CFR

2010-04-01

... ENFORCEMENT REGULATIONS Consumer Complaint Handling and Remedial Actions § 3282.407 Notification and... include, but is not limited to, complaints that can be traced to the same cause, defects known to exist in...

24 CFR 3282.407 - Notification and correction pursuant to administrative determination.

Code of Federal Regulations, 2013 CFR

2013-04-01

... ENFORCEMENT REGULATIONS Consumer Complaint Handling and Remedial Actions § 3282.407 Notification and... include, but is not limited to, complaints that can be traced to the same cause, defects known to exist in...

24 CFR 3282.407 - Notification and correction pursuant to administrative determination.

Code of Federal Regulations, 2012 CFR

2012-04-01

... ENFORCEMENT REGULATIONS Consumer Complaint Handling and Remedial Actions § 3282.407 Notification and... include, but is not limited to, complaints that can be traced to the same cause, defects known to exist in...

Pre-market approval and post-market direct-to-consumer advertising of medical devices in Australia: a case study of breast cancer screening and diagnostic devices.

PubMed

Vreugdenburg, T D; Willis, C D; Mundy, L; Hiller, J E

2013-01-01

While research investigating direct-to-consumer advertising of therapeutic goods in Australia has historically focused on prescription medicines, recent action taken by regulators against companies promoting medical devices has placed the industry into the spotlight. Despite the need to effectively regulate direct-to-consumer advertising of medical devices due to its potential harms, inadequacies in the current regulatory system have been noted. Under the present system, devices with a questionable evidence base may enter the Australian marketplace without an evaluation of their effectiveness, and regulators are reliant on industry self-regulation and consumer complaints to draw attention to cases of advertising misconduct. Although some successes in the present system have been observed, we argue that the outlined inadequacies continue to enable the promotion of medical devices to consumers without thorough or sufficient examination of evidence. © 2011 The Authors; Internal Medicine Journal © 2011 Royal Australasian College of Physicians.

16 CFR § 1000.21 - Office of Compliance and Field Operations.

Code of Federal Regulations, 2013 CFR

2013-01-01

... enforces the Consumer Product Safety Act reporting requirements. It reviews consumer complaints, conducts...§ 1000.21 Section § 1000.21 Commercial Practices CONSUMER PRODUCT SAFETY COMMISSION GENERAL COMMISSION... identifying and addressing safety hazards in consumer products already in distribution, promoting industry...

900 Numbers: A Controversial Industry.

ERIC Educational Resources Information Center

Galvez, Nancy D.

1992-01-01

Pay-per-call telephone services through 900 numbers have given rise to criticism of their content and complaints of consumer fraud. The Federal Communications Commission, legislative initiatives, industry self-regulation, and consumer educators are attempting to protect consumers. (SK)

Claim and Adjustment Letters: Theory Versus Practice and Legal Implications.

ERIC Educational Resources Information Center

Aalberts, Roberts J.; Krajewski, Lorraine A.

1987-01-01

Addresses the reasons companies respond to consumer complaints, analyzes 35 business letters responding to complaints and the ways in which the letters deviate from textbook recommendations, and examines legal theories applicable to claim adjustment letters. (JC)

Manufacturer Responsiveness to Consumer Correspondence: An Empirical Investigation of Consumer Perceptions.

ERIC Educational Resources Information Center

Smart, Denise T.; Martin, Charles L.

1992-01-01

Evaluation of manufacturers' responses to 300 consumer letters of praise or complaint as well as consumer's reactions to responses concluded that (1) businesses should tell consumers their input is appreciated; (2) sincere, personal responses are preferred; and (3) coupons, refunds, or similar gifts should be sent with letters. (SK)

77 FR 44671 - Certain Wireless Consumer Electronics Devices and Components Thereof; Notice of Receipt of...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-07-30

... INTERNATIONAL TRADE COMMISSION [Docket No. 2904] Certain Wireless Consumer Electronics Devices and.... International Trade Commission has received a complaint entitled Certain Wireless Consumer Electronics Devices... importation, and the sale within the United States after importation of certain wireless consumer electronics...

12 CFR 1002.16 - Enforcement, penalties and liabilities.

Code of Federal Regulations, 2013 CFR

2013-01-01

... a result of a consumer complaint, a consumer compliance examination, or some other basis) that a... Section 1002.16 Banks and Banking BUREAU OF CONSUMER FINANCIAL PROTECTION EQUAL CREDIT OPPORTUNITY ACT..., Secretary of Transportation, and Bureau of Consumer Financial Protection. (2) Except to the extent that...

12 CFR 1002.16 - Enforcement, penalties and liabilities.

Code of Federal Regulations, 2014 CFR

2014-01-01

... a result of a consumer complaint, a consumer compliance examination, or some other basis) that a... Section 1002.16 Banks and Banking BUREAU OF CONSUMER FINANCIAL PROTECTION EQUAL CREDIT OPPORTUNITY ACT..., Secretary of Transportation, and Bureau of Consumer Financial Protection. (2) Except to the extent that...

12 CFR 1002.16 - Enforcement, penalties and liabilities.

Code of Federal Regulations, 2012 CFR

2012-01-01

... a result of a consumer complaint, a consumer compliance examination, or some other basis) that a... Section 1002.16 Banks and Banking BUREAU OF CONSUMER FINANCIAL PROTECTION EQUAL CREDIT OPPORTUNITY ACT..., Secretary of Transportation, and Bureau of Consumer Financial Protection. (2) Except to the extent that...

47 CFR 14.38 - Formal Complaints; General pleading requirements.

Code of Federal Regulations, 2012 CFR

2012-10-01

... 47 Telecommunication 1 2012-10-01 2012-10-01 false Formal Complaints; General pleading requirements. 14.38 Section 14.38 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer Dispute...

47 CFR 14.33 - Informal or formal complaints.

Code of Federal Regulations, 2014 CFR

2014-10-01

... 47 Telecommunication 1 2014-10-01 2014-10-01 false Informal or formal complaints. 14.33 Section 14.33 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer Dispute Assistance, and...

47 CFR 14.33 - Informal or formal complaints.

Code of Federal Regulations, 2013 CFR

2013-10-01

... 47 Telecommunication 1 2013-10-01 2013-10-01 false Informal or formal complaints. 14.33 Section 14.33 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer Dispute Assistance, and...

47 CFR 14.43 - Cross-complaints and counterclaims.

Code of Federal Regulations, 2013 CFR

2013-10-01

... 47 Telecommunication 1 2013-10-01 2013-10-01 false Cross-complaints and counterclaims. 14.43 Section 14.43 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer Dispute Assistance, and...

47 CFR 14.33 - Informal or formal complaints.

Code of Federal Regulations, 2012 CFR

2012-10-01

... 47 Telecommunication 1 2012-10-01 2012-10-01 false Informal or formal complaints. 14.33 Section 14.33 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer Dispute Assistance, and...

47 CFR 14.43 - Cross-complaints and counterclaims.

Code of Federal Regulations, 2014 CFR

2014-10-01

... 47 Telecommunication 1 2014-10-01 2014-10-01 false Cross-complaints and counterclaims. 14.43 Section 14.43 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer Dispute Assistance, and...

47 CFR 14.43 - Cross-complaints and counterclaims.

Code of Federal Regulations, 2012 CFR

2012-10-01

... 47 Telecommunication 1 2012-10-01 2012-10-01 false Cross-complaints and counterclaims. 14.43 Section 14.43 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer Dispute Assistance, and...

47 CFR 14.38 - Formal Complaints; General pleading requirements.

Code of Federal Regulations, 2013 CFR

2013-10-01

... 47 Telecommunication 1 2013-10-01 2013-10-01 false Formal Complaints; General pleading requirements. 14.38 Section 14.38 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer Dispute...

47 CFR 14.38 - Formal Complaints; General pleading requirements.

Code of Federal Regulations, 2014 CFR

2014-10-01

... 47 Telecommunication 1 2014-10-01 2014-10-01 false Formal Complaints; General pleading requirements. 14.38 Section 14.38 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer Dispute...

77 FR 65883 - Agency Information Collection Activities: Submission for OMB Review; Comment Request

Federal Register 2010, 2011, 2012, 2013, 2014

2012-10-31

... a consumer report based on a direct request from a consumer. Request for Comment Comments are...: Procedures to Enhance the Accuracy and Integrity of Information Furnished to Consumer Reporting Agencies... complaints received directly from consumers. 8 hours to implement the new dispute notice requirement...

29 CFR 1983.101 - Definitions.

Code of Federal Regulations, 2012 CFR

2012-07-01

...) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY... other than Saturdays, Sundays, and Federal holidays. (c) Commission means the Consumer Product Safety... filed. (e) (1) Consumer product means any article, or component part thereof, produced or distributed...

29 CFR 1983.101 - Definitions.

Code of Federal Regulations, 2011 CFR

2011-07-01

...) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY... other than Saturdays, Sundays, and Federal holidays. (c) Commission means the Consumer Product Safety... filed. (e) (1) Consumer product means any article, or component part thereof, produced or distributed...

The consumer and provider: pillars of the new health care system.

PubMed

Gleicher, N

2000-01-01

Managed care has suffered a public backlash, with complaints increasing across the nation from unhappy patients. The physician community despises the current system and is wrestling for control of clinical decision-making. A health care system that is disliked by the public and is despised by the physician community can never succeed. No health care system or reform is possible without willing or even enthusiastic physician participation because only they can control costs, quality of care, and consumer satisfaction. A successful health care system recognizes that only providers can control quality of care and costs--and will create appropriate incentives that allow physicians to do so without losing the public's trust. The author advocates a new system, where consumers choose provider organizations based on disease expertise and purchase insurance through Internet accessible brokers. Provider organizations assume economic risk and have the detailed know-how to treat a specific disease spectrum better and cheaper. Consumers purchase this new "product" in a competitive market and are the principal benefactors of this market-driven, unmanaged care system.

29 CFR 1983.106 - Objections to the findings and the preliminary order and request for a hearing.

Code of Federal Regulations, 2011 CFR

2011-07-01

... RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Litigation... alleging that the complaint was frivolous or brought in bad faith who seeks an award of attorney's fees...

29 CFR 1983.106 - Objections to the findings and the preliminary order and requests for a hearing.

Code of Federal Regulations, 2013 CFR

2013-07-01

... RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008 Litigation... respondent alleging that the complaint was frivolous or brought in bad faith who seeks an award of attorney's...

29 CFR 1983.106 - Objections to the findings and the preliminary order and requests for a hearing.

Code of Federal Regulations, 2014 CFR

2014-07-01

... RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008 Litigation... respondent alleging that the complaint was frivolous or brought in bad faith who seeks an award of attorney's...

29 CFR 1983.106 - Objections to the findings and the preliminary order and request for a hearing.

Code of Federal Regulations, 2012 CFR

2012-07-01

... RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Litigation... alleging that the complaint was frivolous or brought in bad faith who seeks an award of attorney's fees...

47 CFR 68.419 - Answers to informal complaints.

Code of Federal Regulations, 2011 CFR

2011-10-01

... 47 Telecommunication 3 2011-10-01 2011-10-01 false Answers to informal complaints. 68.419 Section 68.419 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) COMMON CARRIER SERVICES... Commission or the Consumer Information Bureau for good cause shown; (b) Describe any actions that the...

16 CFR 1014.12 - Specific exemptions.

Code of Federal Regulations, 2014 CFR

2014-01-01

... related injuries reported to the Commission by selected hospital emergency rooms, by consumers through the Commission's “Hot-Line” telephone service and through written consumer complaints and by other means such as... Commercial Practices CONSUMER PRODUCT SAFETY COMMISSION GENERAL POLICIES AND PROCEDURES IMPLEMENTING THE...

16 CFR 1014.12 - Specific exemptions.

Code of Federal Regulations, 2011 CFR

2011-01-01

... related injuries reported to the Commission by selected hospital emergency rooms, by consumers through the Commission's “Hot-Line” telephone service and through written consumer complaints and by other means such as... Commercial Practices CONSUMER PRODUCT SAFETY COMMISSION GENERAL POLICIES AND PROCEDURES IMPLEMENTING THE...

16 CFR § 1014.12 - Specific exemptions.

Code of Federal Regulations, 2013 CFR

2013-01-01

... product related injuries reported to the Commission by selected hospital emergency rooms, by consumers through the Commission's “Hot-Line” telephone service and through written consumer complaints and by other...§ 1014.12 Commercial Practices CONSUMER PRODUCT SAFETY COMMISSION GENERAL POLICIES AND PROCEDURES...

16 CFR 1014.12 - Specific exemptions.

Code of Federal Regulations, 2012 CFR

2012-01-01

... related injuries reported to the Commission by selected hospital emergency rooms, by consumers through the Commission's “Hot-Line” telephone service and through written consumer complaints and by other means such as... Commercial Practices CONSUMER PRODUCT SAFETY COMMISSION GENERAL POLICIES AND PROCEDURES IMPLEMENTING THE...

76 FR 68084 - Procedures for the Handling of Retaliation Complaints Under Section 806 of the Sarbanes-Oxley Act...

Federal Register 2010, 2011, 2012, 2013, 2014

2011-11-03

... dealers; (ii) insurance companies; (iii) corporate issuers; (iv) issuers of asset-backed securities (as... ``whistleblower'') claims under section 806 of the Corporate and Criminal Fraud Accountability Act of 2002, Title... Systems Security Act and the Federal Railroad Safety Act, 29 CFR part 1982; the Consumer Product Safety...

THE EFFECT OF OXIDANTS ON THE PROPERTIES OF FE (III) PARTICLES AND SUSPENSIONS FORMED FROM THE OXIDATION OF FE (II)

EPA Science Inventory

Oxidation of Fe(II) to Fe(III) is an important reaction in drinking water treatment and distribution systems, and the ferric particles that form are a major source of consumer complaints of colored water. Ferrous iron is found naturally in many ground waters and can be released ...

Qualitative complaints and their relation to overall hospital rating using an H-CAHPS-derived instrument.

PubMed

Kemp, Kyle; Warren, Sarah; Chan, Nancy; McCormack, Brandi; Santana, Maria; Quan, Hude

2016-10-01

Due to the multitude of questions in the Hospital-Consumer Assessment of Healthcare Providers and Systems (H-CAHPS) survey, it may be difficult to decide where quality improvement efforts should be focused. Our organisation has supplemented the survey with a 'patient complaints' section. The study objectives were to determine (1) the frequency of qualitative complaints and the demographic/clinical profile of patients lodging them, (2) the most frequent complaint themes and their association with overall experience scores and (3) whether overall experience scores varied based upon the complaint action taken by the patient or the degree of patient satisfaction in the handling of complaints. From April 2013 to March 2014, 8929 telephone surveys were completed by patients discharged from 93 acute care hospitals in Alberta, Canada. These were successfully linked with the corresponding inpatient record. Open-ended complaints were themed into categories. Mean differences in overall inpatient experience were assessed for each complaint theme, including overall and multiple complaints. 1870 patients (20.9%) reported at least one open-ended complaint. Most frequent complaint themes were nursing (n=491; 5.5% of cohort), medications (n=219; 2.5%) and food (n=193; 2.2%). Increased odds of having a complaint were associated with younger age, being born in Canada and having no documented medical comorbidities. Protective factors were male gender, lower education level, urgent hospital admission, lower resource intensity and length of stay (LOS) <3 days. This is the first investigation of its type using H-CAHPS-based data in a Canadian context. Through replication of this study, other healthcare organisations may determine the association between open-ended complaints and their own overall experience scores. Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://www.bmj.com/company/products-services/rights-and-licensing/

Use of the chloroplast gene ycf1 for the genetic differentiation of pine nuts obtained from consumers experiencing dysgeusia.

PubMed

Handy, Sara M; Parks, Matthew B; Deeds, Jonathan R; Liston, Aaron; de Jager, Lowri S; Luccioli, Stefano; Kwegyir-Afful, Ernest; Fardin-Kia, Ali R; Begley, Timothy H; Rader, Jeanne I; Diachenko, Gregory W

2011-10-26

Pine nuts are a part of traditional cooking in many parts of the world and have seen a significant increase in availability/use in the United States over the past 10 years. The U.S. Food and Drug Administration (US FDA) field offices received 411 complaints from U.S. consumers over the past three years regarding taste disturbances following the consumption of pine nuts. Using analysis of fatty acids by gas chromatography with flame ionization detection, previous reports have implicated nuts from Pinus armandii (Armand Pine) as the causative species for similar taste disturbances. This method was found to provide insufficient species resolution to link FDA consumer complaint samples to a single species of pine, particularly when samples contained species mixtures of pine nuts. Here we describe a DNA based method for differentiating pine nut samples using the ycf1 chloroplast gene. Although the exact cause of pine nut associated dysgeusia is still not known, we found that 15 of 15 samples from consumer complaints contained at least some Pinus armandii, confirming the apparent association of this species with taste disturbances.

12 CFR Appendix A to Part 536 - Consumer Grievance Process

Code of Federal Regulations, 2013 CFR

2013-01-01

..., or telephone 202-906-6237 or 800-842-6929, or e-mail consumer.complaint@ots.treas.gov. ... 12 Banks and Banking 6 2013-01-01 2012-01-01 true Consumer Grievance Process A Appendix A to Part 536 Banks and Banking OFFICE OF THRIFT SUPERVISION, DEPARTMENT OF THE TREASURY CONSUMER PROTECTION IN...

12 CFR Appendix A to Part 536 - Consumer Grievance Process

Code of Federal Regulations, 2011 CFR

2011-01-01

..., or telephone 202-906-6237 or 800-842-6929, or e-mail consumer.complaint@ots.treas.gov. ... 12 Banks and Banking 5 2011-01-01 2011-01-01 false Consumer Grievance Process A Appendix A to Part 536 Banks and Banking OFFICE OF THRIFT SUPERVISION, DEPARTMENT OF THE TREASURY CONSUMER PROTECTION IN...

12 CFR Appendix A to Part 536 - Consumer Grievance Process

Code of Federal Regulations, 2012 CFR

2012-01-01

..., or telephone 202-906-6237 or 800-842-6929, or e-mail consumer.complaint@ots.treas.gov. ... 12 Banks and Banking 6 2012-01-01 2012-01-01 false Consumer Grievance Process A Appendix A to Part 536 Banks and Banking OFFICE OF THRIFT SUPERVISION, DEPARTMENT OF THE TREASURY CONSUMER PROTECTION IN...

12 CFR Appendix A to Part 536 - Consumer Grievance Process

Code of Federal Regulations, 2014 CFR

2014-01-01

..., or telephone 202-906-6237 or 800-842-6929, or e-mail consumer.complaint@ots.treas.gov. ... 12 Banks and Banking 6 2014-01-01 2012-01-01 true Consumer Grievance Process A Appendix A to Part 536 Banks and Banking OFFICE OF THRIFT SUPERVISION, DEPARTMENT OF THE TREASURY CONSUMER PROTECTION IN...

47 CFR 14.37 - Review and disposition of informal complaints.

Code of Federal Regulations, 2014 CFR

2014-10-01

... 47 Telecommunication 1 2014-10-01 2014-10-01 false Review and disposition of informal complaints. 14.37 Section 14.37 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer Dispute Assistance, and...

47 CFR 14.36 - Answers and replies to informal complaints.

Code of Federal Regulations, 2012 CFR

2012-10-01

... 47 Telecommunication 1 2012-10-01 2012-10-01 false Answers and replies to informal complaints. 14.36 Section 14.36 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer Dispute Assistance, and...

47 CFR 14.39 - Format and content of formal complaints.

Code of Federal Regulations, 2014 CFR

2014-10-01

... 47 Telecommunication 1 2014-10-01 2014-10-01 false Format and content of formal complaints. 14.39 Section 14.39 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer Dispute Assistance, and...

47 CFR 14.36 - Answers and replies to informal complaints.

Code of Federal Regulations, 2014 CFR

2014-10-01

... 47 Telecommunication 1 2014-10-01 2014-10-01 false Answers and replies to informal complaints. 14.36 Section 14.36 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer Dispute Assistance, and...

47 CFR 14.39 - Format and content of formal complaints.

Code of Federal Regulations, 2013 CFR

2013-10-01

... 47 Telecommunication 1 2013-10-01 2013-10-01 false Format and content of formal complaints. 14.39 Section 14.39 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer Dispute Assistance, and...

47 CFR 14.39 - Format and content of formal complaints.

Code of Federal Regulations, 2012 CFR

2012-10-01

... 47 Telecommunication 1 2012-10-01 2012-10-01 false Format and content of formal complaints. 14.39 Section 14.39 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer Dispute Assistance, and...

47 CFR 14.36 - Answers and replies to informal complaints.

Code of Federal Regulations, 2013 CFR

2013-10-01

... 47 Telecommunication 1 2013-10-01 2013-10-01 false Answers and replies to informal complaints. 14.36 Section 14.36 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer Dispute Assistance, and...

47 CFR 14.37 - Review and disposition of informal complaints.

Code of Federal Regulations, 2013 CFR

2013-10-01

... 47 Telecommunication 1 2013-10-01 2013-10-01 false Review and disposition of informal complaints. 14.37 Section 14.37 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer Dispute Assistance, and...

47 CFR 14.37 - Review and disposition of informal complaints.

Code of Federal Regulations, 2012 CFR

2012-10-01

... 47 Telecommunication 1 2012-10-01 2012-10-01 false Review and disposition of informal complaints. 14.37 Section 14.37 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer Dispute Assistance, and...

16 CFR 1101.61 - Generally.

Code of Federal Regulations, 2012 CFR

2012-01-01

... Commercial Practices CONSUMER PRODUCT SAFETY COMMISSION CONSUMER PRODUCT SAFETY ACT REGULATIONS INFORMATION DISCLOSURE UNDER SECTION 6(b) OF THE CONSUMER PRODUCT SAFETY ACT Information Submitted Pursuant to Section 15...) if: (1) The Commission has issued a complaint under section 15 (c) or (d) of the CPSA alleging that...

16 CFR 1101.61 - Generally.

Code of Federal Regulations, 2014 CFR

2014-01-01

... Commercial Practices CONSUMER PRODUCT SAFETY COMMISSION CONSUMER PRODUCT SAFETY ACT REGULATIONS INFORMATION DISCLOSURE UNDER SECTION 6(b) OF THE CONSUMER PRODUCT SAFETY ACT Information Submitted Pursuant to Section 15...) if: (1) The Commission has issued a complaint under section 15 (c) or (d) of the CPSA alleging that...

16 CFR 1101.61 - Generally.

Code of Federal Regulations, 2011 CFR

2011-01-01

... Commercial Practices CONSUMER PRODUCT SAFETY COMMISSION CONSUMER PRODUCT SAFETY ACT REGULATIONS INFORMATION DISCLOSURE UNDER SECTION 6(b) OF THE CONSUMER PRODUCT SAFETY ACT Information Submitted Pursuant to Section 15...) if: (1) The Commission has issued a complaint under section 15 (c) or (d) of the CPSA alleging that...

Consumer protection and managed care: the need for organized consumers.

PubMed

Rodwin, M A

1996-01-01

Despite its many advantages, managed care creates new problems for consumers. Activists have proposed four types of remedies: (1) increased information and choice; (2) standards for services and marketing; (3) administrative oversight; and (4) procedural due process for complaints. Each approach offers some benefits, but they are insufficient to cope with consumer problems. What is lacking is effective, organized consumer advocacy.

78 FR 21218 - Disclosure of Consumer Complaint Data

Federal Register 2010, 2011, 2012, 2013, 2014

2013-04-10

... customer service and alleviate problems up front by helping consumers avoid ``bad actors.'' They further... Wire Jan. 31, 2013, available at http://www.businesswire.com/news/home/20130131006068/en/Arc-Analyzes...

29 CFR 1983.108 - Role of Federal agencies.

Code of Federal Regulations, 2014 CFR

2014-07-01

... (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT... Solicitor is otherwise required by these rules. (b) The Consumer Product Safety Commission, if interested in...

29 CFR 1983.108 - Role of Federal agencies.

Code of Federal Regulations, 2013 CFR

2013-07-01

... (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT... Solicitor is otherwise required by these rules. (b) The Consumer Product Safety Commission, if interested in...

Food advertising and self-regulation: a view from the trenches.

PubMed

Hoek, Janet; King, Bronwyn

2008-06-01

This study assessed the logic of arguments advanced when the New Zealand advertising self-regulation complaints board adjudicated a complaint about a food product; in addition, it compared these arguments and the complainant's experience of the process to international best practice criteria relating to independence. Documents relating to a complaint about chicken nuggets were analysed. Shuy's logical framework was used to analyse the arguments advanced; the case was subsequently compared to the best practice criteria advanced in the Madelin (2006) report. Even a well-informed and expert complainant found the system difficult to use and biased in favour of the advertiser. Analysis of rhetorical strategies used to respond to the complaint reveal use of fallacious reasoning, including ad hominem, to which the complainant was unable to respond. In the case reviewed, the New Zealand self-regulatory system did not meet the level of openness, independence or transparency that the complainant expected and that are listed as "best practice" criteria in the Madelin Report. A regulatory system run by a government agency could afford greater protection to complainants and consumers and offer a more balanced adjudication process. As the prevalence of obesity increases, governments are examining how effectively regulation controls marketing activities that encourage consumption of energy dense, nutrient poor foods. This paper raises timely and important questions about the balance and fairness of self-regulation as experienced by a complainant.

29 CFR 1983.108 - Role of Federal agencies.

Code of Federal Regulations, 2012 CFR

2012-07-01

... (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT..., U.S. Department of Labor, as well as other parties. (b) The Consumer Product Safety Commission, if...

29 CFR 1983.108 - Role of Federal agencies.

Code of Federal Regulations, 2011 CFR

2011-07-01

... (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT..., U.S. Department of Labor, as well as other parties. (b) The Consumer Product Safety Commission, if...

Alaska Consumer Protection Unit

Science.gov Websites

Office investigates unfair or deceptive business practices and files legal actions on behalf of the State affecting the public interest. Although we informally mediate consumer complaints, we do not provide legal representation to consumers. The Attorney General's Office cannot provide legal advice, representation, or

16 CFR § 1101.61 - Generally.

Code of Federal Regulations, 2013 CFR

2013-01-01

... Commercial Practices CONSUMER PRODUCT SAFETY COMMISSION CONSUMER PRODUCT SAFETY ACT REGULATIONS INFORMATION DISCLOSURE UNDER SECTION 6(b) OF THE CONSUMER PRODUCT SAFETY ACT Information Submitted Pursuant to Section 15...) if: (1) The Commission has issued a complaint under section 15 (c) or (d) of the CPSA alleging that...

75 FR 53533 - Procedures for the Handling of Retaliation Complaints Under Section 219 of the Consumer Product...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-08-31

... time frames for employee complaints to the Occupational Safety and Health Administration (``OSHA..., produced, or assembled. (j) OSHA means the Occupational Safety and Health Administration of the United... DEPARTMENT OF LABOR Occupational Safety and Health Administration 29 CFR Part 1983 [Docket Number...

29 CFR 1983.109 - Decision and orders of the administrative law judge.

Code of Federal Regulations, 2012 CFR

2012-07-01

... ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Litigation § 1983.109 Decision and... in the adverse action alleged in the complaint. (b) If the complainant has satisfied the burden set...

29 CFR 1983.109 - Decision and orders of the administrative law judge.

Code of Federal Regulations, 2011 CFR

2011-07-01

... ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Litigation § 1983.109 Decision and... in the adverse action alleged in the complaint. (b) If the complainant has satisfied the burden set...

76 FR 52731 - On-Line Complaint Form for Service-Related Issues in Air Transportation

Federal Register 2010, 2011, 2012, 2013, 2014

2011-08-23

... for Service-Related Issues in Air Transportation AGENCY: Office of the Secretary, Department of... consumer protection and civil rights laws and regulations related to air transportation. The Enforcement... travelers, and to ensure safe and adequate service in air transportation. Filing a complaint using a web...

47 CFR 14.46 - Formal complaints not stating a cause of action; defective pleadings.

Code of Federal Regulations, 2014 CFR

2014-10-01

... 47 Telecommunication 1 2014-10-01 2014-10-01 false Formal complaints not stating a cause of action; defective pleadings. 14.46 Section 14.46 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer...

47 CFR 14.46 - Formal complaints not stating a cause of action; defective pleadings.

Code of Federal Regulations, 2013 CFR

2013-10-01

... 47 Telecommunication 1 2013-10-01 2013-10-01 false Formal complaints not stating a cause of action; defective pleadings. 14.46 Section 14.46 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer...

47 CFR 14.46 - Formal complaints not stating a cause of action; defective pleadings.

Code of Federal Regulations, 2012 CFR

2012-10-01

... 47 Telecommunication 1 2012-10-01 2012-10-01 false Formal complaints not stating a cause of action; defective pleadings. 14.46 Section 14.46 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL ACCESS TO ADVANCED COMMUNICATIONS SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES Recordkeeping, Consumer...

Transcriptome analysis for pork color – the ham halo effect in biceps femoris

USDA-ARS?s Scientific Manuscript database

Pork color is a major indicator of product quality that guides consumer purchasing decisions. For hams, consumers prefer a uniform pink color. Recently, industry has received an increase in consumer complaints about the lightness and non-uniformity of ham color, primarily lighter color in the periph...

Information for Consumers.

ERIC Educational Resources Information Center

Credit Union National Association, Inc., Madison, WI.

This revised pamphlet was developed by a national association of credit unions for the purpose of directing consumer complaints to appropriate agencies or heads of agencies for action. Suggestions to aid the consumer are included, such as trying to solve problems at the local level before complaining to top officials. Addresses and phone numbers…

12 CFR 1070.43 - Disclosure of confidential information to law enforcement agencies and other government agencies.

Code of Federal Regulations, 2012 CFR

2012-01-01

... confidentiality of the information disclosed; and (2) Disclose confidential consumer complaint information to a... CONSUMER FINANCIAL PROTECTION DISCLOSURE OF RECORDS AND INFORMATION Confidential Information § 1070.43... market for consumer financial products and services, provided that the agency shall first give written...

Consumer's Resource Handbook.

ERIC Educational Resources Information Center

Office of Consumer Affairs, Washington, DC.

This handbook is intended to help consumers exercise their rights in the marketplace in three ways. It shows how to communicate more effectively with manufacturers, retailers, and service providers; it is a self-help manual for resolving individual consumer complaints; and it lists helpful sources of assistance. The handbook has two sections. Part…

12 CFR 1070.43 - Disclosure of confidential information to law enforcement agencies and other government agencies.

Code of Federal Regulations, 2013 CFR

2013-01-01

... confidentiality of the information disclosed; and (2) Disclose confidential consumer complaint information to a... CONSUMER FINANCIAL PROTECTION DISCLOSURE OF RECORDS AND INFORMATION Confidential Information § 1070.43... market for consumer financial products and services, provided that the agency shall first give written...

12 CFR 1070.43 - Disclosure of confidential information to law enforcement agencies and other government agencies.

Code of Federal Regulations, 2014 CFR

2014-01-01

... confidentiality of the information disclosed; and (2) Disclose confidential consumer complaint information to a... CONSUMER FINANCIAL PROTECTION DISCLOSURE OF RECORDS AND INFORMATION Confidential Information § 1070.43... market for consumer financial products and services, provided that the agency shall first give written...

A La Buena: Living Better. Bilingual Adult Proficiency Level Materials for Everyday Living.

ERIC Educational Resources Information Center

Smith, Philip D., Jr.; And Others

These bilingual English/Spanish Adult Proficiency Materials comprise three adult education courses in these areas: consumer education, health, and nutrition. Part 1, Consumer Education, covers these topics: money management, credit, frauds, consumer complaints, housing, utility bills, saving energy, banking, insurance (car, health, life), buying a…

77 FR 11186 - Request for Comments on a New Information Collection

Federal Register 2010, 2011, 2012, 2013, 2014

2012-02-24

... of Transportation's aviation economic, consumer protection, and civil rights requirements. Among... Consumer Protection Division Web page On-Line Aviation Complaint Form. Type of Request: Request for an OMB... broad authority under 49 U.S.C., Subtitle VII, to investigate and enforce consumer protection and civil...

Capitated groups suffer under open access, consumer-driven care.

PubMed

2003-08-01

Complaints are starting to come in from capitated medical groups and medical associations about the movement to higher co-payments and deductibles in association with the rapidly expanding move toward consumer-driven health care.

12 CFR 202.16 - Enforcement, penalties and liabilities.

Code of Federal Regulations, 2011 CFR

2011-01-01

... the National Credit Union Administration has reason to believe (as a result of a consumer complaint, a consumer compliance examination, or some other basis) that a violation of the Act or this regulation has...

12 CFR 202.16 - Enforcement, penalties and liabilities.

Code of Federal Regulations, 2012 CFR

2012-01-01

... the National Credit Union Administration has reason to believe (as a result of a consumer complaint, a consumer compliance examination, or some other basis) that a violation of the Act or this regulation has...

12 CFR 202.16 - Enforcement, penalties and liabilities.

Code of Federal Regulations, 2013 CFR

2013-01-01

... the National Credit Union Administration has reason to believe (as a result of a consumer complaint, a consumer compliance examination, or some other basis) that a violation of the Act or this regulation has...

Institutional innovation and the handling of health complaints in New Zealand: an assessment.

PubMed

Dew, K; Roorda, M

2001-07-01

This paper explores innovations in health complaints mechanisms in New Zealand, focusing on two legislative developments-The Health and Disability Commissioner Act 1994 and the Medical Practitioners Act 1995. Both pieces of legislation were introduced during a time of far-reaching institutional change in New Zealand, and were influenced by the findings of unethical practices by medical researchers at a women's hospital in Auckland. Although the legislation was driven by concerns over consumer rights and in particular women's health, there have been some unanticipated developments. An assessment is made of the impact of these innovations, based on the analysis of a number of data sources, including media reports, complaint reports and submissions to select committee hearings. The regulatory environment in New Zealand left health consumers heavily dependent on the medical profession's internal mechanisms of regulation. The failure of this internal regulation led to new external regulatory mechanisms designed to empower the consumer. The analysis suggests that even when empowerment appears to be written into legislation there are mechanisms available to limit empowerment further.

Descriptive epidemiology of indoor odor complaints at a large teaching institution

DOE Office of Scientific and Technical Information (OSTI.GOV)

Boswell, R.T.; DiBerardinis, L.; Ducatman, A.

1994-04-01

Investigation of indoor odor complaints consumes a substantial portion of the time and resources of many industrial hygiene offices, yet very little information has been published on the subject. We examined 3 years of data on indoor odor complaints at the Massachusetts Institute of Technology in Cambridge, Massachusetts in order to identify factors that may trigger complaints of odors. Plumbing and maintenance accounted for the majority of activities responsible for the identified sources (35% of calls), while research and teaching activities accounted for only 11 percent of calls. A larger number of calls were received during the winter months whenmore » windows are closed and school is in session. There was generally good correlation between the description of an odor by a complainant and the actual source. Offices/secretarial areas/office support rooms accounted for almost half of the calls, while laboratory facilities accounted for 19 percent of the calls. Despite the fact that the chemistry department was responsible for the most number of calls, the odor sources from these complaints were related primarily to plumbing (dried sink and floor drains) and not the chemicals used for research and teaching. Four types of abatement measures were used when odor sources could be identified: natural dissipation of the odor (23%), advice for prevention of future odors (11%), controlling an odor source (16%), and correction of the odor source (33%). We conclude that the majority of sources of indoor odors which trigger complaints are related to the maintenance of the physical plant, and that complaints are likely to be generated by unfamiliarity with certain odors. Recommendations are given to help reduce indoor odors and the time-consuming investigations into complaints from these odors. 10 refs., 4 figs.« less

Student Complaints: An Accurate Measure of Student Dissatisfaction?

ERIC Educational Resources Information Center

Cooper-Hind, Heidi; Taylor, John

2012-01-01

Recent interest in the number of complaints being raised by students in higher education may be attributed both to a general concern about quality and standards in universities and to the emerging role of the student as a "consumer". However, partly because of the highly sensitive nature of this topic, for students, staff and…

29 CFR 1983.109 - Decision and orders of the administrative law judge.

Code of Federal Regulations, 2013 CFR

2013-07-01

... ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008 Litigation § 1983.109 Decision and... action alleged in the complaint. (b) If the complainant has satisfied the burden set forth in the prior...

29 CFR 1983.109 - Decision and orders of the administrative law judge.

Code of Federal Regulations, 2014 CFR

2014-07-01

... ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008 Litigation § 1983.109 Decision and... action alleged in the complaint. (b) If the complainant has satisfied the burden set forth in the prior...

Consumer's Resource Handbook. 1988 Edition.

ERIC Educational Resources Information Center

Office of Consumer Affairs, Washington, DC.

This handbook is intended to help consumers exercise their rights in the marketplace in three ways: (1) it shows how to communicate more effectively with manufacturers, retailers, and service providers; (2) it is a self-help manual for resolving in dividual consumer complaints; and (3) it lists helpful sources of assistance. The handbook has two…

A Taxonomy of Consumer Satisfaction/Dissatisfaction Measures

ERIC Educational Resources Information Center

Andreasen, Alan R.

1977-01-01

Government and business have become more concerned with measuring market performance in terms of consumer satisfactions and dissatisfactions (CS/D). This research is concerned with the question of how one ought to measure CS/D. Offers a taxonomy of alternative CS/D measures and presents data from a national urban study of consumer complaints to…

21 CFR 20.111 - Data and information submitted voluntarily to the Food and Drug Administration.

Code of Federal Regulations, 2014 CFR

2014-04-01

... reaction reports, product experience reports, consumer complaints, and other similar data and information shall be disclosed as follows: (i) If submitted by a consumer or user of the product, the record is...

21 CFR 20.111 - Data and information submitted voluntarily to the Food and Drug Administration.

Code of Federal Regulations, 2012 CFR

2012-04-01

... reaction reports, product experience reports, consumer complaints, and other similar data and information shall be disclosed as follows: (i) If submitted by a consumer or user of the product, the record is...

21 CFR 20.111 - Data and information submitted voluntarily to the Food and Drug Administration.

Code of Federal Regulations, 2013 CFR

2013-04-01

... reaction reports, product experience reports, consumer complaints, and other similar data and information shall be disclosed as follows: (i) If submitted by a consumer or user of the product, the record is...

Rheum rhaponticum Extract (ERr 731): Postmarketing Data on Safety Surveillance and Consumer Complaints

PubMed Central

Chang, Jyh-Lurn; Montalto, Michael B.; Heger, Peter W.; Thiemann, Eva; Rettenberger, Reinhard; Wacker, Jürgen

2016-01-01

Context Postmarketing surveillance data for a commercially available extract of Rheum rhaponticum (ERr 731) have not been published since the beginning of the reporting in 1993 in Germany about adverse events (AEs) that were believed to be associated with it. The extract is derived from the plant’s roots and is indicated for menopausal relief. In Germany, the extract has been marketed as Phytoestrol N and other related products—Phyto-Strol, Phyto-Strol Loges, and Phyto-Strol compact and as femi-loges. In the United States and Canada and in South Africa, the product had been marketed as Estrovera. Objective The study’s objective was to summarize the AE reports from Germany from 1993 to June 2014 and also to assess consumers’ complaints in North America and South Africa from the date of the extract’s launch to June 2014. Design AE reports recorded by 2 German holders of marketing authorizations, Chemisch-Pharmazeutische Fabrik Göppingen, for Phytoestrol N, and Dr. Loges + Co. GmbH, for femi-loges, were collected and analyzed. Consumers’ complaints in North America and South Africa that had been captured by the US distributor of Estrovera were also collected and analyzed. Results From 1993 to June 2014, approximately 140 million daily doses of the extract were placed on the German market, and 124 AE reports were recorded. The most common of those AEs were hypersensitivity, with 74 reactions, and gastrointestinal symptoms, with 47 reactions. From January 2009 to June 2014, approximately 13 million tablets of the supplement were sold in North America, and 79 complaints from consumers associated with a physical response to it had been recorded. The main complaints were gastrointestinal symptoms, with 23 cases, and failure to work as suggested, with 22 cases. From the date of the product’s launch in South Africa in February 2011 to June 2014, no consumer complaints have been reported. Conclusions The records related to postmarketing surveillance and consumers’ complaints suggest that the extract of R rhaponticum is generally safe for consumption. PMID:27547165

76 FR 797 - Notice of Receipt of Complaint; Solicitation of Comments Relating to the Public Interest

Federal Register 2010, 2011, 2012, 2013, 2014

2011-01-06

... received a complaint filed on behalf of Gaumard Scientific Company, Inc. on December 30, 2010. The... or directly competitive articles in the United States, or United States consumers. In particular, the Commission is interested in comments that: (i) Explain how the articles potentially subject to the orders are...

77 FR 63833 - Equifax Information Services LLC; Analysis of Proposed Consent Order To Aid Public Comment

Federal Register 2010, 2011, 2012, 2013, 2014

2012-10-17

... late on their mortgage payments. Such prescreened lists are ``consumer reports'' because information... Equifax violated Section 604(c) of the FCRA by furnishing consumer reports to persons that it did not have reason to believe had a permissible purpose to obtain a consumer report. The proposed complaint alleges...

Mediating complaints against nurses: a consumer-oriented educational approach.

PubMed

Beardwood, Barbara A; French, Susan E

2004-03-01

A participatory evaluative method was used to assess the effectiveness of mediation as carried out by the College of Nurses of Ontario. Qualitative methods were used to examine 34 cases between 1994 and 1998, of which 23 had been successful and 11 aborted. For purposes of comparison, the researchers developed a template of interviews with College personnel and documents, incorporating the College's philosophy and expectations of the process. Semistructured interviews were conducted with 44 participants in the mediation process. In addition, focus group sessions were held with Investigators and Practice Consultants. The data were analyzed using the template and themes were generated. The process was found to be stressful for all parties but was also found to be educational, to address system complaints, and to achieve initial goals. The College was found to be powerless to demand system reforms and to be dependent on the cooperation of each facility.

78 FR 12354 - Certain Wireless Consumer Electronics Devices and Components Thereof; Commission Determination...

Federal Register 2010, 2011, 2012, 2013, 2014

2013-02-22

... INTERNATIONAL TRADE COMMISSION [Investigation No. 337-TA-853] Certain Wireless Consumer Electronics Devices and Components Thereof; Commission Determination Concerning an Initial Determination Granting a Motion To Amend Complaint and Notice of Investigation AGENCY: U.S. International Trade...

The Brot System

NASA Astrophysics Data System (ADS)

Lanzing, Jan

1988-01-01

Processing meteor data from observation notes to a format which is used by people who use the observations for statistical reduction is a very time consuming business. It cost our group in Hengelo (Buurse) so much time that there were complaints by the reducers. That day we realized that we had to automatize the process of formatting. Because of the small budget we had to work with what we had, a CBM-64 homecomputer.

A Consumer Model for TV Audiences: The Case of TV Violence.

ERIC Educational Resources Information Center

Robinson, Deanna C.; And Others

1979-01-01

Explores attitudes toward television violence and censorship using a consumer behavior model. Findings suggest that support for the anti-television-violence campaign is not universal and that excessive violence is only one of four distinct viewer complaints about television programs. (JMF)

Text mining to decipher free-response consumer complaints: insights from the NHTSA vehicle owner's complaint database.

PubMed

Ghazizadeh, Mahtab; McDonald, Anthony D; Lee, John D

2014-09-01

This study applies text mining to extract clusters of vehicle problems and associated trends from free-response data in the National Highway Traffic Safety Administration's vehicle owner's complaint database. As the automotive industry adopts new technologies, it is important to systematically assess the effect of these changes on traffic safety. Driving simulators, naturalistic driving data, and crash databases all contribute to a better understanding of how drivers respond to changing vehicle technology, but other approaches, such as automated analysis of incident reports, are needed. Free-response data from incidents representing two severity levels (fatal incidents and incidents involving injury) were analyzed using a text mining approach: latent semantic analysis (LSA). LSA and hierarchical clustering identified clusters of complaints for each severity level, which were compared and analyzed across time. Cluster analysis identified eight clusters of fatal incidents and six clusters of incidents involving injury. Comparisons showed that although the airbag clusters across the two severity levels have the same most frequent terms, the circumstances around the incidents differ. The time trends show clear increases in complaints surrounding the Ford/Firestone tire recall and the Toyota unintended acceleration recall. Increases in complaints may be partially driven by these recall announcements and the associated media attention. Text mining can reveal useful information from free-response databases that would otherwise be prohibitively time-consuming and difficult to summarize manually. Text mining can extend human analysis capabilities for large free-response databases to support earlier detection of problems and more timely safety interventions.

75 FR 22681 - Supplemental Guidance on Overdraft Protection Programs

Federal Register 2010, 2011, 2012, 2013, 2014

2010-04-29

... recommended as a Best Practice that a savings association train customer service or consumer complaint... association should present the program as a customer service that may cover inadvertent consumer overdrafts.... alternatives. Provide information about alternatives when they are offered--Part III.A.2. Train staff to...

What counts as a health service? Weight loss companies through the looking glass of New Zealand's Code of Patients' Rights.

PubMed

Neill, Megan J

2013-03-01

In New Zealand, the Code of Health and Disability Services Consumer's Rights is a key innovative piece of legislation for the protection of health and disability service users. It provides rights to consumers and imposes duties on the providers of such services, complemented by a cost-free statutory complaints process for the resolution of breakdowns in the relationship between the two. The Code has a potentially liberal application and is theoretically capable of applying to all manner of services through the generalised definitions of the Health and Disability Commissioner Act 1994 (NZ). As the facilitator of the Code, the Health and Disability Commissioner has a correspondingly wide discretion in determining whether to further investigate complaints of Code breaches. This article considers the extent to which the Code's apparent breadth of application could incorporate commercial weight loss companies as providers and the likelihood of the Commissioner using the discretion to investigate complaints against such companies.

76 FR 67207 - Certain Wiper Blades; Receipt of Complaint; Solicitation of Comments Relating to the Public Interest

Federal Register 2010, 2011, 2012, 2013, 2014

2011-10-31

... complaint names as respondents ADM21 Co., Ltd. of Korea; ADM21 Co. (North America) Ltd. of NJ; Alberee Products, Inc. of MD; API Korea Co., Ltd. of Korea; Cequent Consumer Products, Inc. of OH; Corea Autoparts Producing Corporation of South Korea; Danyang UPC Auto Parts Co., Ltd. of China; Fu-Gang Co., Ltd. of Taiwan...

Consumer's Resource Handbook and A Suggested Teacher's Guide to the Consumer's Resource Handbook.

ERIC Educational Resources Information Center

Department of Transportation, Washington, DC.

The booklet is an informational and educational tool designed to help a consumer do three things: (1) to communicate more effectively with those who provide the products and services he or she buys; (2) to locate sources of help; and (3) to resolve complaints in the most effective manner. The booklet contains two major parts. Part 1, "How To…

49 CFR 1.57 - Delegations to General Counsel.

Code of Federal Regulations, 2011 CFR

2011-10-01

... President in Executive Order 12597 of May 13, 1987. (q) Assist and protect consumers in their dealings with the air transportation industry and assist state and local organizations in handling airline consumer complaints. Carry out 49 U.S.C. 40113 and 41771 as appropriate to those functions. (r)-(s) [Reserved] (t...

20 CFR 658.420 - Establishment of JS complaint system at the ETA regional office.

Code of Federal Regulations, 2010 CFR

2010-04-01

... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false Establishment of JS complaint system at the... Complaint System Federal Js Complaint System § 658.420 Establishment of JS complaint system at the ETA regional office. (a) Each Regional Administrator shall establish and maintain a JS complaint system at the...

20 CFR 658.401 - Types of complaints handled by the JS complaint system.

Code of Federal Regulations, 2010 CFR

2010-04-01

... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false Types of complaints handled by the JS... § 658.401 Types of complaints handled by the JS complaint system. (a)(1) The types of complaints (JS related complaints) which shall be handled to resolution by the JS complaint system are as follows: (i...

Physicochemical parameters affecting the perception of borehole water quality in Ghana.

PubMed

Kulinkina, Alexandra V; Plummer, Jeanine D; Chui, Kenneth K H; Kosinski, Karen C; Adomako-Adjei, Theodora; Egorov, Andrey I; Naumova, Elena N

2017-08-01

Rural Ghanaian communities continue using microbiologically contaminated surface water sources due in part to undesirable organoleptic characteristics of groundwater from boreholes. Our objective was to identify thresholds of physical and chemical parameters associated with consumer complaints related to groundwater. Water samples from 94 boreholes in the dry season and 68 boreholes in the rainy season were analyzed for 18 parameters. Interviews of consumers were conducted at each borehole regarding five commonly expressed water quality problems (salty taste, presence of particles, unfavorable scent, oily sheen formation on the water surface, and staining of starchy foods during cooking). Threshold levels of water quality parameters predictive of complaints were determined using the Youden index maximizing the sum of sensitivity and specificity. The probability of complaints at various parameter concentrations was estimated using logistic regression. Exceedances of WHO guidelines were detected for pH, turbidity, chloride, iron, and manganese. Concentrations of total dissolved solids (TDS) above 172mg/L were associated with salty taste complaints. Although the WHO guideline is 1000mg/L, even at half the guideline, the likelihood of salty taste complaint was 75%. Iron concentrations above 0.11, 0.14 and 0.43mg/L (WHO guideline value 0.3mg/L) were associated with complaints of unfavorable scent, oily sheen, and food staining, respectively. Iron and TDS concentrations exhibited strong spatial clustering associated with specific geological formations. Improved groundwater sources in rural African communities that technically meet WHO water quality guidelines may be underutilized in preference of unimproved sources for drinking and domestic uses, compromising human health and sustainability of improved water infrastructure. Copyright © 2017 Elsevier GmbH. All rights reserved.

On Students as Customers: Contesting the Analogy

ERIC Educational Resources Information Center

Barrett, Richard

2011-01-01

In an Editorial in "Times Higher Education" (2009) extensive comment was given on the work of Furedi (2009) on the culture of complaint and the application to higher education of the consumer model. The discussion included many apparently strong criticisms of this use of the consumer model. "Higher Education Review" has itself published articles…

16 CFR 1000.26 - Directorate for Epidemiology.

Code of Federal Regulations, 2010 CFR

2010-01-01

... things, incidents associated with consumer products, based on news clips, medical examiner reports, hotline reports, Internet complaints, and referrals. The Hazard Analysis Division conducts statistical...

20 CFR 658.412 - Complaint resolution.

Code of Federal Regulations, 2010 CFR

2010-04-01

... GOVERNING THE JOB SERVICE SYSTEM Job Service Complaint System State Agency Js Complaint System § 658.412 Complaint resolution. (a) A JS-related complaint is resolved when: (1) The complainant indicates...

Complaint handling in healthcare: expectation gaps between physicians and the public; results of a survey study.

PubMed

Friele, R D; Reitsma, P M; de Jong, J D

2015-10-01

Patients who submit complaints about the healthcare they have received are often dissatisfied with the response to their complaints. This is usually attributed to the failure of physicians to respond adequately to what complainants want, e.g. an apology or an explanation. However, expectations of complaint handling among the public may colour how they evaluate the way their own complaint is handled. This descriptive study assesses expectations of complaint handling in healthcare among the public and physicians. Negative public expectations and the gap between these expectations and those of physicians may explain patients' dissatisfaction with complaints procedures. We held two surveys; one among physicians, using a panel of 3366 physicians (response rate 57 %, containing all kinds of physicians like GP's, medical specialist and physicians working in a nursing home) and one among the public, using the Dutch Healthcare Consumer Panel (n = 1422, response rate 68 %). We asked both panels identical questions about their expectations of how complaints are handled in healthcare. Differences in expectation scores between the public and the physicians were tested using non-parametric tests. The public have negative expectations about how complaints are handled. Physician's expectations are far more positive, demonstrating large expectation gaps between physicians and the public. The large expectation gap between the public and physicians means that when they meet because of complaint, they are likely to start off with opposite expectations of the situation. This is no favourable condition for a positive outcome of a complaints procedure. The negative public preconceptions about the way their complaint will be handled will prove hard to change during the process of complaints handling. People tend to see what they thought would happen, almost inevitably leading to a negative judgement about how their complaint was handled.

Federal and state nursing facility websites: just what the consumer needs?

PubMed

Harrington, Charlene; Collier, Eric; O'Meara, Janis; Kitchener, Martin; Simon, Lisa Payne; Schnelle, John F

2003-01-01

Since the introduction of the Medicare Nursing Home Compare website in 1999, some states have begun to develop their own websites to help consumers compare nursing facilities (NFs). This article presents a brief conceptual framework for the type of information needed for an Internet-based information system and analyzes existing federal and state NF websites, using data collected from a survey completed in 2002. Twenty-four states and the District of Columbia have a variety of information on NFs, similar to the information on the Medicare website. Information on characteristics and deficiencies of a facility is the most commonly available, but a few states have data on ownership, staffing indicators, quality indicators, complaints, and enforcement actions. Other types of data, such as resident characteristics, staff turnover rates, and financial indicators, are generally not available. Although many states are making progress toward providing consumers with information, there are gaps that exist, which if filled, could provide consumers with a better tool for facility selection and monitoring the quality of care.

Education's Entrepreneurs.

ERIC Educational Resources Information Center

Halliburton, David

1978-01-01

The increasing use of nonaccredited educational contractors by accredited colleges is addressed. Some of the issues discussed include consumer complaints, the quality of services provided, awarding of credits, and accredition concerns. (JMD)

Interactive communication with the public: qualitative exploration of the use of social media by food and health organizations.

PubMed

Shan, Liran Christine; Panagiotopoulos, Panagiotis; Regan, Áine; De Brún, Aoife; Barnett, Julie; Wall, Patrick; McConnon, Áine

2015-01-01

To examine the use and impact of social media on 2-way communication between consumers and public organizations in the food safety and nutrition area. In-depth qualitative study conducted between October, 2012 and January, 2013, using semi-structured interviews in the United Kingdom and Ireland. Sixteen professionals worked on the public interface within 5 national organizations with a role in communicating on food safety and nutrition issues in this thematic analysis. Five main themes were identified: gradual shift toward social media-based queries and complaints; challenges and limitations of social media to deal with queries and complaints; benefits of using social media in query and complaint services; content redesign driven by social media use; and using social media to learn more about consumers. Social media penetrated and brought new opportunities to food organizations' interactions with the public. Given the increasing use of social media by the public, food organizations need to explore such new opportunities for communication and research. Copyright © 2015 Society for Nutrition Education and Behavior. Published by Elsevier Inc. All rights reserved.

20 CFR 655.1314 - Setting meal charges; petition for higher meal charges.

Code of Federal Regulations, 2010 CFR

2010-04-01

... month percentage change for the Consumer Price Index for all Urban Consumers for Food between December... a favorable decision from the CO unless the CO sets a later effective date in the decision. (c... considered as a complaint to which an answer is required. The decision of the ALJ is the final decision of...

Trends in Media Criticism and Accountability in Western Europe: Growing Pressure from Consumers.

ERIC Educational Resources Information Center

Thurston, Carol M.

This paper examines efforts in Western Europe to monitor and guide the performance of the mass media. The evidence indicates that consumers are increasing their efforts to let the media know their wants and needs; these efforts include complaints to national press councils and action in special-interest groups. Local and federal governments have…

Consumer bill of rights and responsibilities: report to the President of the United States. Advisory Commission on Consumer Protection and Quality in the Health Care Industry.

PubMed

1998-01-01

President Clinton appointed a 34-member Advisory Commission on Consumer Protection and Quality in the Healthcare Industry in 1997, and the group has adopted a statement of consumers' rights and responsibilities. The document addresses eight areas, including information disclosure on health plans, benefits, and qualifications of healthcare providers, choice of providers and plans, access to emergency services, patients' rights to participate in treatment decisions, mutual respect and nondiscrimination, confidentiality of health and personal information, complaints and the appeals process, and the responsibilities of consumers.

Case study: development of and stakeholder responses to a nursing home consumer information system.

PubMed

O'Meara, Janis; Kitchener, Martin; Collier, Eric; Lyons, Margaret; de Billwiller-Kiss, Ana; Simon, Lisa Payne; Harrington, Charlene

2005-01-01

California Nursing Home Search (www.calnhs.org), launched in October 2002, provides information about nursing home quality to a broad range of stakeholders. This case study discusses the process of developing a consumer-oriented nursing home Web site and presents an analysis of postlaunch responses from a number of sources (i.e., media, outreach, Web site use, correspondence, meetings, interviews) to determine the impact of the site and how it can be improved and used as an example. Consumers found the Web site valuable, but some needed clarification on navigation. Providers had complaints about the use of quality ratings and concerns about public availability of the data. Most discharge planners and care managers do not use Internet resources to find facilities. Feedback, modifications, updates, and outreach are needed on a continuous basis to ensure the site is a helpful tool for all stakeholders.

20 CFR 658.421 - Handling of JS-related complaints.

Code of Federal Regulations, 2010 CFR

2010-04-01

... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false Handling of JS-related complaints. 658.421... ADMINISTRATIVE PROVISIONS GOVERNING THE JOB SERVICE SYSTEM Job Service Complaint System Federal Js Complaint System § 658.421 Handling of JS-related complaints. (a) No JS-related complaint shall be handled at the...

Analysis of stalling problems

DOT National Transportation Integrated Search

1986-11-01

The National Highway Traffic Safety Administration (NHTSA) Office of Defects : Investigation (ODI) collects consumer complaints concerning alleged vehicle safety : defects for the purpose of analyzing and investigating significant problem areas. It a...

20 CFR 655.185 - Job service complaint system; enforcement of work contracts.

Code of Federal Regulations, 2010 CFR

2010-04-01

... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false Job service complaint system; enforcement of... Job service complaint system; enforcement of work contracts. (a) Filing with DOL. Complaints arising under this subpart must be filed through the Job Service Complaint System, as described in 20 CFR part...

Managing patient complaints in China: a qualitative study in Shanghai

PubMed Central

Jiang, Yishi; Ying, Xiaohua; Zhang, Qian; Tang, Sirui Rae; Kane, Sumit; Mukhopadhyay, Maitrayee; Qian, Xu

2014-01-01

Objectives To examine the handling system for patient complaints and to identify existing barriers that are associated with effective management of patient complaints in China. Setting Key stakeholders of the handling system for patient complaints at the national, Shanghai municipal and hospital levels in China. Participants 35 key informants including policymakers, hospital managers, healthcare providers, users and other stakeholders in Shanghai. Primary and secondary outcome measures Semistructured interviews were conducted to understand the process of handling patient complaints and factors affecting the process and outcomes of patient complaint management. Results The Chinese handling system for patient complaints was established in the past decade. Hospitals shoulder the most responsibility of patient complaint handling. Barriers to effective management of patient complaints included service users’ low awareness of the systems in the initial stage of the process; poor capacity and skills of healthcare providers, incompetence and powerlessness of complaint handlers and non-transparent exchange of information during the process of complaint handling; conflicts between relevant actors and regulations and unjustifiable complaints by patients during solution settlements; and weak enforcement of regulations, deficient information for managing patient complaints and unwillingness of the hospitals to effectively handle complaints in the postcomplaint stage. Conclusions Barriers to the effective management of patient complaints vary at the different stages of complaint handling and perspectives on these barriers differ between the service users and providers. Information, procedure design, human resources, system arrangement, unified legal system and regulations and factors shaping the social context all play important roles in effective patient complaint management. PMID:25146715

Glossary of Managed Care Definitions

MedlinePlus

... Generic drug : a medicine that is the chemical equivalent of a brand-name drug. Generic drugs are typically less costly to consumers than equivalent brand-name drugs. Grievance : a complaint brought to ...

The Need for Consumer Relations in Technical Education.

ERIC Educational Resources Information Center

Isberner, Fred R.; Armstrong, Connie

1995-01-01

Technical education curricula should include the topical area of customer relations. Students need to learn how to listen to customers, handle complaints, monitor quality, and understand customer satisfaction. (SK)

47 CFR 0.15 - Functions of the Office.

Code of Federal Regulations, 2013 CFR

2013-10-01

...) Manage the FCC's Internet site and oversee the agency's Web standards and guidelines. (e) Maintain... assistance and information including informal consumer complaints. (f) Manage the FCC's audio/visual support...

47 CFR 0.15 - Functions of the Office.

Code of Federal Regulations, 2011 CFR

2011-10-01

...) Manage the FCC's Internet site and oversee the agency's Web standards and guidelines. (e) Maintain... assistance and information including informal consumer complaints. (f) Manage the FCC's audio/visual support...

47 CFR 0.15 - Functions of the Office.

Code of Federal Regulations, 2012 CFR

2012-10-01

...) Manage the FCC's Internet site and oversee the agency's Web standards and guidelines. (e) Maintain... assistance and information including informal consumer complaints. (f) Manage the FCC's audio/visual support...

47 CFR 0.15 - Functions of the Office.

Code of Federal Regulations, 2014 CFR

2014-10-01

...) Manage the FCC's Internet site and oversee the agency's Web standards and guidelines. (e) Maintain... assistance and information including informal consumer complaints. (f) Manage the FCC's audio/visual support...

File a Consumer Complaint with the Alaska Attorney Generals Office

Science.gov Websites

. You can call our office if you have any questions at 907-269-5200, or toll free outside Anchorage at 1 -888-576-2529. Some documents on this page require Adobe Reader (available as a free download) to view Telemarketing Travel & Shopping Vehicles Contact Information Consumer Protection Unit 907-269-5200 Toll free

29 CFR 1983.115 - Special circumstances; waiver of rules.

Code of Federal Regulations, 2011 CFR

2011-07-01

..., DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Miscellaneous Provisions § 1983.115 Special...

29 CFR 1983.115 - Special circumstances; waiver of rules.

Code of Federal Regulations, 2012 CFR

2012-07-01

..., DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008. Miscellaneous Provisions § 1983.115 Special...

24 CFR 3282.408 - Reimbursement for prior correction by owner.

Code of Federal Regulations, 2010 CFR

2010-04-01

..., DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling and Remedial Actions § 3282.408 Reimbursement for prior correction by owner. A...

The Prepayment Dilemma: A Consumer's Guide from ALA.

ERIC Educational Resources Information Center

Laughrey, Edna; And Others

1977-01-01

Because prepayment problems have led to complaints from librarians, the Bookdealer-Library Relations Committee of the American Library Association offers considerations to serve as guidelines in making prepayment decisions. (JPF)

24 CFR 3282.408 - Reimbursement for prior correction by owner.

Code of Federal Regulations, 2012 CFR

2012-04-01

..., DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling and Remedial Actions § 3282.408 Reimbursement for prior correction by owner. A...

24 CFR 3282.408 - Reimbursement for prior correction by owner.

Code of Federal Regulations, 2013 CFR

2013-04-01

..., DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling and Remedial Actions § 3282.408 Reimbursement for prior correction by owner. A...

24 CFR 3282.408 - Reimbursement for prior correction by owner.

Code of Federal Regulations, 2011 CFR

2011-04-01

..., DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT MANUFACTURED HOME PROCEDURAL AND ENFORCEMENT REGULATIONS Consumer Complaint Handling and Remedial Actions § 3282.408 Reimbursement for prior correction by owner. A...

20 CFR 658.416 - Action on JS-related complaints.

Code of Federal Regulations, 2010 CFR

2010-04-01

... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false Action on JS-related complaints. 658.416... ADMINISTRATIVE PROVISIONS GOVERNING THE JOB SERVICE SYSTEM Job Service Complaint System State Agency Js Complaint System § 658.416 Action on JS-related complaints. (a) The appropriate State agency official handling an...

Federal Trade Commission

MedlinePlus

... a Consumer Complaint Report Identity Theft Get Your Free Credit Report Register for Do Not Call Get Scam Alerts ... File a claim if you were scammed via money transfer Ed tech, Privacy Workshop FTC, Department of ...

29 CFR 1983.115 - Special circumstances; wai-ver of rules.

Code of Federal Regulations, 2013 CFR

2013-07-01

..., DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY IMPROVEMENT ACT OF 2008 Miscellaneous Provisions § 1983.115 Special...

20 CFR 658.410 - Establishment of State agency JS complaint system.

Code of Federal Regulations, 2010 CFR

2010-04-01

... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false Establishment of State agency JS complaint... Agency Js Complaint System § 658.410 Establishment of State agency JS complaint system. (a) Each State... State Administrator shall have overall responsibility for the operation of the State agency JS complaint...

20 CFR 658.414 - Referral of non-JS-related complaints.

Code of Federal Regulations, 2010 CFR

2010-04-01

... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false Referral of non-JS-related complaints. 658... ADMINISTRATIVE PROVISIONS GOVERNING THE JOB SERVICE SYSTEM Job Service Complaint System State Agency Js Complaint System § 658.414 Referral of non-JS-related complaints. (a) To facilitate the operation of the...

20 CFR 658.412 - Complaint resolution.

Code of Federal Regulations, 2011 CFR

2011-04-01

... GOVERNING THE JOB SERVICE SYSTEM Job Service Complaint System State Agency Js Complaint System § 658.412... satisfaction with the outcome, or (2) The complainant chooses not to elevate the complaint to the next level of...

78 FR 12298 - Privacy Act of 1974; System of Records-School Participation Division Complaints Tracking System

Federal Register 2010, 2011, 2012, 2013, 2014

2013-02-22

... Complaints Tracking System AGENCY: Federal Student Aid, Department of Education. ACTION: Notice of a new... Division Complaints Tracking System (SPD-CTS)'' (18-11- 19). DATES: Submit your comments on this proposed... all comments about the School Participation Division--Complaints Tracking System to: Performance...

Winning against big tobacco. Let's take the time to get it right.

PubMed Central

Humphrey, H H

1997-01-01

Three years ago, the state of Minnesota became the second state to sue the tobacco industry for wrongdoing and the first to charge consumer fraud and conspiracy. Together with our co-plaintiff, Blue Cross/Blue Shield of Minnesota, we filed a lawsuit against the six major U.S. cigarette manufacturers, two tobacco trade organizations, and British American Tobacco Industries (BAT), the parent company of Brown and Williamson. Specifically, the lawsuit alleges that the industry defrauded consumers and engaged in false advertising, deceptive practices, and anti-trust violations, including conspiracy to stifle development of safer cigarettes and to conceal information on smoking and health. Many later-filing states patterned complaints after Minnesota's, and virtually all have incorporated some or all of the claims first pled in the Minnesota complaint. Images p379-a p384-a PMID:9323388

State solar initiatives. Volume 1: A review

NASA Astrophysics Data System (ADS)

Koontz, R.; Neuendorffer, J.; Green, B.; Gordon, N.; Myring, G.; Perwin, E.; Poster, B.; Small, D.; Myring, L.

1981-09-01

The impacts of solar energy programs undertaken in California, Florida, New Mexico, Minnesota, and New York are reviewed. Initiatives were explored: information outreach activities; consumer protection programs including standards, testing, certification, warranties, licensing, and consumer complaint offices; and tax credits and rebates. The experience in these five states is analyzed and conclusions and recommendations that will assist state governments in improving or launching their own programs are presented.

Consumer Rights and the Equal Credit Opportunity Act

ERIC Educational Resources Information Center

Griggs, Mildred B.

1978-01-01

Provisions of the Equal Credit Opportunity Act are outlined, with examples of the rights of persons seeking credit. A list of federal offices to write for information or to send complaints to is included. (MF)

21 CFR 20.111 - Data and information submitted voluntarily to the Food and Drug Administration.

Code of Federal Regulations, 2010 CFR

2010-04-01

... part of any petition, application, master file, or other required submission or request for action... reaction reports, product experience reports, consumer complaints, and other similar data and information...

78 FR 12140 - Agency Information Collection; Activity Under OMB Review; Part 249 Preservation of Records

Federal Register 2010, 2011, 2012, 2013, 2014

2013-02-21

..., Public Law 104-13, the Bureau of Transportation Statistics invites the general public, industry and other... carriers to preserve accounting records, consumer complaint letters, reservation reports and records...

Diabetes education on wheels.

PubMed

Hardway, D; Weatherly, K S; Bonheur, B

1993-01-01

Diabetes education programs remain underdeveloped in the pediatric setting, resulting in increased consumer complaints and financial liability for hospitals. The Diabetes Education on Wheels program was designed to provide comprehensive, outcome-oriented education for patients with juvenile diabetes. The primary goal of the program was to enhance patients' and family members' ability to achieve self-care in the home setting. The program facilitated sequential learning, improved consumer satisfaction, and promoted financial viability for the hospital.

An Assessment of Customer Satisfaction: Using Patient Information for Quality Improvement Tripler Army Medical Center Hawaii

DTIC Science & Technology

1993-05-01

consumers . The primary external customers of a hospital are the patients , third party...34ultimate consumer " of health care -- the patient (Labovitz, 1991). Therefore, this study focused on the " patient " as the basis for measuring the needs...overlooked. Measuring Customer Satisfaction McMillan (1987) cautions health care organizations that the lack of patient complaints does not necessarily

21 CFR 71.15 - Confidentiality of data and information in color additive petitions.

Code of Federal Regulations, 2010 CFR

2010-04-01

... § 20.61 of this chapter. (3) Adverse reaction reports, product experience reports, consumer complaints... or action on a particular lot of a certifiable color additive. (b) The following data and information...

The role of informed consent in patient complaints: Reducing hidden health system costs and improving patient engagement through shared decision making.

PubMed

Posner, Karen L; Severson, Julie; Domino, Karen B

2015-09-01

Patient complaints about physicians are strongly associated with malpractice risk. Physicians at high risk for lawsuits tend to have poor communication skills and are more commonly the subject of patient complaints about communication issues. If a malpractice action does not arise, patient complaints nonetheless represent significant prelitigation transaction costs for the healthcare system that have not been previously quantified. Informed consent complaints represent a unique constellation of clinical communication skills clearly tied to malpractice risk. The goal of this study was to measure institutional resource consumption allocated to informed consent (IC) complaints, which are both costly and preventable. We compared IC complaints to other complaints about medical care in a single medical center in the United States, estimating the absolute and relative burden of IC deficiencies within this healthcare system. Resource consumption for the resolution of IC complaints far exceeded their proportional representation of complaints, representing half of all complaints, while disproportionately absorbing two-thirds of staff time devoted to complaint resolution. Complaint resolution represents an unrecognized remediable cost and an underappreciated opportunity for reducing waste in healthcare. We suggest that healthcare systems can reduce costs and elevate their patient-centered care practices by improving patient-provider communication during medical decision making via engagement strategies such as shared decision making. © 2015 American Society for Healthcare Risk Management of the American Hospital Association.

Essential tips for measuring levels of consumer satisfaction with rural health service quality.

PubMed

Smith, Karly B; Humphreys, John S; Jones, Judith A

2006-01-01

Quality of health services is a matter of increasing importance to health authorities. Monitoring consumer satisfaction of health care is an important input to improving the quality of health services. This article highlights a number of important considerations learned from rural consumer studies relevant to ensuring the valid measurement of consumer satisfaction with rural health services, as a means of contributing to quality improvements. This article compares two methods of analysing rural consumers' satisfaction with healthcare services. In one study of three rural communities in western New South Wales (NSW) and eight communities in north-west Victoria, residents were asked to rate their satisfaction with five key aspects of local health services (availability, geographical accessibility, choice, continuity, economic accessibility as measured by affordability) using a 5 point Likert scale from: one = very satisfied to five = very dissatisfied. An alternative method of assessing levels of consumer satisfaction was undertaken in the survey of eight rural communities in north-west Victoria by investigating consumers' experiences with actual and potential complaints in relation to health services. Both the NSW and Victorian respondents reported generally high levels of satisfaction with the five indicators of quality of health care. At the same time, 11% of Victorian study respondents reported having made a complaint about a health service in the previous 12 months, and one-third of the Victorian respondents reported experiences with their health services about which they wanted to complain but did not, over the same period. Interpretation of apparent consumer satisfaction with their health services must take particular account of the measures and research methods used. In assessing consumer satisfaction with health services in rural areas, specific attention should be given to maximising the engagement of rural consumers in order to ensure representativeness of findings, and to minimise possible biases in satisfaction ratings associated with the use of particular tools.

An investigation of the effects of a nonprofit agency's investigations on quality of care in nursing homes.

PubMed

Lorentz, Madeline; Finnegan, Brittany

2013-01-01

This study examined whether an agency's investigation of complaints in 40 nursing homes is positively correlated with the quality of nursing home care. A quantitative methodology design using quantitative and qualitative data was used to assess the relationship between Agency X's investigation of consumers' nursing home complaints and the quality of nursing home care. Results showed fewer violations after the agency's interventions, indicating improvement in the nursing care. Analysis showed on average 0.14 fewer violations. This decrease is statistically significant (p = .015), indicating that this agency's intervention improved nursing home care. Additional studies are needed to further explore the quality of care given in nursing homes. Nurses may propose to the Centers for Medicare & Medicaid Services to establish a new innovative system for ensuring high quality nursing home care by requiring the establishment of outside agencies, such as Agency X, to monitor care in addition to the annual surveys conducted by the Department of Health and Human Services. © 2013 Wiley Periodicals, Inc.

20 CFR 658.413 - Initial handling of complaints by the State or local office.

Code of Federal Regulations, 2010 CFR

2010-04-01

... State Agency Js Complaint System § 658.413 Initial handling of complaints by the State or local office... State agency office, the appropriate JS official shall offer to explain the operation of the JS complaint system. The appropriate JS official shall offer to take the complaint in writing if it is JS...

20 CFR 655.1316 - Job Service Complaint System; enforcement of work contracts.

Code of Federal Regulations, 2010 CFR

2010-04-01

... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false Job Service Complaint System; enforcement of... for Temporary Agricultural Employment in the United States (H-2A Workers) § 655.1316 Job Service... through the Job Service Complaint System, as described in 20 CFR part 658, Subpart E. Complaints which...

77 FR 40494 - Procedures for the Handling of Retaliation Complaints Under Section 219 of the Consumer Product...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-07-10

... cases involving important or novel legal issues, large numbers of employees, alleged violations that... computation of time before those tribunals and express filing deadlines as days rather than business days...

Patient involvement could lead to better care and fewer complaints.

PubMed

King, Natasha

2011-09-28

The patient feedback scheme at a London midwifery unit ( news September 7 ) is a reflection of today's consumer-driven climate in the NHS. Trusts are actively seeking and encouraging patient and public involvement at every opportunity.

21 CFR 601.51 - Confidentiality of data and information in applications for biologics licenses.

Code of Federal Regulations, 2010 CFR

2010-04-01

...) Adverse reaction reports, product experience reports, consumer complaints, and other similar data and... chapter. (8) All records showing the testing of and action on a particular lot by the Food and Drug...

20 CFR 658.426 - Complaints against USES.

Code of Federal Regulations, 2010 CFR

2010-04-01

... PROVISIONS GOVERNING THE JOB SERVICE SYSTEM Job Service Complaint System Federal Js Complaint System § 658... USES has violated JS regulations should be mailed to the Assistant Secretary for Employment and...

Caffeinated sugar-sweetened beverages and common physical complaints in Icelandic children aged 10-12 years.

PubMed

Kristjansson, Alfgeir L; Sigfusdottir, Inga Dora; Mann, Michael J; James, Jack E

2014-01-01

Consumption of caffeinated sugar-sweetened beverages (CSSBs) among children and adolescents has increased markedly in recent years but the consequence of their consumption is not well understood. The objective of this study was to assess the prevalence of CSSBs in children aged 10–12 years and examine the relationship between CSSBs and common physical complaints. Data from the 2013 cross-sectional population school survey Youth in Iceland (N=11,267, response rate: 90.1%, girls 49.7%)was used to assess the prevalence of cola and energy drink consumption and associations to headaches, stomachaches, sleeping problems and low appetite. Around 19% of boys and 8% of girls reported consuming cola drinks on a daily basis and 7% of boys and 3% of girls reported consuming energy drinks. A general trend of a dose–response relationship was observed between CSSBs and physical complaints for both types of beverages. These relationships were generally stronger for energy drinks than cola drinks. Our findings call into question the acceptability, availability, and marketing of CSSBs to 10–12 year-old children and adolescents. For validation purposes replications of these analyses are needed in other parts of the world, including studies using prospective longitudinal designs.

Determining the need for improvement of infant incubator design with quality function deployment

NASA Astrophysics Data System (ADS)

Tarigan, U.; Ginting, R.; Siregar, I.

2018-02-01

A Newborns need particular attention because it takes time to adapt to the outside world. In accordance with the standard post-neonatal procedures, newborns should be incorporated into the incubator within a specified period of time according to the infant’s health level. Infant incubator as a medical device used to care for newborns, often get complaints from doctors and child nurses. The complaint indicates consumer dissatisfaction with incubator products in the hospital. Broadly speaking, objection against infant incubators lie in inappropriate designs. To overcome these complaints the researchers apply the method of Quality Function Deployment to determine the characteristics of priority techniques in accordance with the wishes of consumers with it. The primary focus of QFD is to engage customers in the product development process as early as possible, which their needs and desires serve as the starting point of the QFD process. Therefore, QFD is called the voice of customer. The underlying philosophy is that customers are not always satisfied with a product even though the product has been perfectly produced. The results show that the category used as a priority improvement is the additional function of the oxygen cylinder and the size of the door hole. QFD phase one produces technical characteristics of Ergonomy, Features and Cost as critical part determinants.

Consumer satisfaction with telehealth advice-nursing.

PubMed

Chang, B L; Mayo, A; Omery, A

2001-01-01

An increase in interest in the establishment of telephone advice services has resulted in the proliferation of call centers. Despite their wide usage, research for the most part has not addressed the quality of care in relation to consumer satisfaction. This paper examines consumer outcomes of satisfaction, and follow-up with recommendations, within a framework of the nursing process and its associated components of assessment (including problem identification), care planning, intervention, and evaluation. The data for the study were obtained from seven after-hours call centers operating under the auspices of health maintenance organizations, preferred provider organizations, and private insurance companies. A sample of 157 non-redundant telephone calls from adults with medical-surgical problems were audiotaped with providers' and callers' consent. Sociodemographic information of the advice nurses, and chief complaints of the callers were obtained. The quality of nursing of the audiotaped calls was rated through an implicit review method by registered nurse raters using an advice nurse structured implicit review (AN-SIR) form developed for the study. Follow-up information was obtained through telephone calls to ascertain the consumers' perceptions of satisfaction, helpfulness, and follow-through with recommendations. Results indicated that consumers calling with a variety of general complaints contacted 32 nurses in advice nurse call centers. The quality of nursing process was found to be the best in the area of intervention. Evaluation was also well above the midpoint on a transformed scale of zero to 100. Assessment, although slightly above midpoint, was the lowest of the three components of the nursing process examined. Consumer satisfaction was high with 95.4 percent of the consumers rating the calls as completely or at least somewhat satisfied, and 93.2 percent, stating the advice was very or somewhat helpful. Exploratory regression analysis showed that the component of intervention was significantly related to consumer satisfaction. The present study pioneers the way to rate the quality of the advice nurses' interactions with consumers, and lays the groundwork for further investigations of health care provider behavior and consumer outcomes. Further studies are recommended to investigate predictors of consumer satisfaction, and cost-benefit in terms of consumer expenditures of time, funds, and energy.

20 CFR 658.418 - Decision of the State hearing official.

Code of Federal Regulations, 2010 CFR

2010-04-01

... ADMINISTRATIVE PROVISIONS GOVERNING THE JOB SERVICE SYSTEM Job Service Complaint System State Agency Js Complaint... consider the validity or constitutionality of JS regulations or of the Federal statutes under which they... JS Complaint System ...

20 CFR 658.416 - Action on JS-related complaints.

Code of Federal Regulations, 2011 CFR

2011-04-01

... ADMINISTRATIVE PROVISIONS GOVERNING THE JOB SERVICE SYSTEM Job Service Complaint System State Agency Js Complaint...-complainant to another job. (b)(1) If the JS-related complaint concerns violations of an employment-related... been achieved to the satisfaction of the complainant within 15 working days after receipt of the...

29 CFR 1983.107 - Hearings.

Code of Federal Regulations, 2011 CFR

2011-07-01

... 29 Labor 9 2011-07-01 2011-07-01 false Hearings. 1983.107 Section 1983.107 Labor Regulations Relating to Labor (Continued) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY...

Redress Response and its Effects on Company Impression.

ERIC Educational Resources Information Center

Krentler, Kathleen; Cosenza, Robert

1987-01-01

Proposes a new model--the extended model--for firms to respond to consumer complaint letters. Indicates that aspects of response, such as interest in solving the problem and specificity affect effectiveness judgments and impact on the recipient's overall impression of the company. (NKA)

The New Consumerism in Higher Education

ERIC Educational Resources Information Center

Stark, Joan S.

1975-01-01

Discusses the "consumerist movement" in higher education, as reflected by increasing student complaints, and the growing possibility of new state or federal regulations affecting colleges and universities. Examines some of the major sources of consumer dissatisfaction and recommends that postsecondary institutions undertake self-regulatory…

Integrating Consumer Requests Into Community Organized Programs

ERIC Educational Resources Information Center

Brown, Sanford M.

1977-01-01

The environmental health administrative problem of reducing and/or eliminating individual complaints or requests by integrating them with the planned community environmental health program is discussed. Four parameters are detailed: problem assessment, priority establishment, activity sequencing and the evaluation of program effectiveness. (BT)

29 CFR 1983.107 - Hearings.

Code of Federal Regulations, 2014 CFR

2014-07-01

... 29 Labor 9 2014-07-01 2014-07-01 false Hearings. 1983.107 Section 1983.107 Labor Regulations Relating to Labor (Continued) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT SAFETY...

42 CFR 493.1233 - Standard: Complaint investigations.

Code of Federal Regulations, 2011 CFR

2011-10-01

... SERVICES (CONTINUED) STANDARDS AND CERTIFICATION LABORATORY REQUIREMENTS Quality System for Nonwaived Testing General Laboratory Systems § 493.1233 Standard: Complaint investigations. The laboratory must have a system in place to ensure that it documents all complaints and problems reported to the laboratory...

20 CFR 658.421 - Handling of JS-related complaints.

Code of Federal Regulations, 2011 CFR

2011-04-01

... ADMINISTRATIVE PROVISIONS GOVERNING THE JOB SERVICE SYSTEM Job Service Complaint System Federal Js Complaint... paragraph (e) of this section, to the appellant's satisfaction, the Regional Administrator may, in the...

29 CFR 1983.113 - Judicial enforcement.

Code of Federal Regulations, 2013 CFR

2013-07-01

... 29 Labor 9 2013-07-01 2013-07-01 false Judicial enforcement. 1983.113 Section 1983.113 Labor Regulations Relating to Labor (Continued) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT...

29 CFR 1983.112 - Judicial review.

Code of Federal Regulations, 2012 CFR

2012-07-01

... 29 Labor 9 2012-07-01 2012-07-01 false Judicial review. 1983.112 Section 1983.112 Labor Regulations Relating to Labor (Continued) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT...

29 CFR 1983.112 - Judicial review.

Code of Federal Regulations, 2011 CFR

2011-07-01

... 29 Labor 9 2011-07-01 2011-07-01 false Judicial review. 1983.112 Section 1983.112 Labor Regulations Relating to Labor (Continued) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT...

29 CFR 1983.113 - Judicial enforcement.

Code of Federal Regulations, 2011 CFR

2011-07-01

... 29 Labor 9 2011-07-01 2011-07-01 false Judicial enforcement. 1983.113 Section 1983.113 Labor Regulations Relating to Labor (Continued) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT...

29 CFR 1983.112 - Judicial review.

Code of Federal Regulations, 2013 CFR

2013-07-01

... 29 Labor 9 2013-07-01 2013-07-01 false Judicial review. 1983.112 Section 1983.112 Labor Regulations Relating to Labor (Continued) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT...

29 CFR 1983.113 - Judicial enforcement.

Code of Federal Regulations, 2012 CFR

2012-07-01

... 29 Labor 9 2012-07-01 2012-07-01 false Judicial enforcement. 1983.113 Section 1983.113 Labor Regulations Relating to Labor (Continued) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION, DEPARTMENT OF LABOR (CONTINUED) PROCEDURES FOR THE HANDLING OF RETALIATION COMPLAINTS UNDER SECTION 219 OF THE CONSUMER PRODUCT...

47 CFR 0.141 - Functions of the Bureau.

Code of Federal Regulations, 2013 CFR

2013-10-01

... complaints, as specified by the Commission, through findings of fact and issuance of orders. Receives... 47 Telecommunication 1 2013-10-01 2013-10-01 false Functions of the Bureau. 0.141 Section 0.141 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL COMMISSION ORGANIZATION Organization Consumer and...

47 CFR 0.141 - Functions of the Bureau.

Code of Federal Regulations, 2011 CFR

2011-10-01

... complaints, as specified by the Commission, through findings of fact and issuance of orders. Receives... 47 Telecommunication 1 2011-10-01 2011-10-01 false Functions of the Bureau. 0.141 Section 0.141 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL COMMISSION ORGANIZATION Organization Consumer and...

47 CFR 0.141 - Functions of the Bureau.

Code of Federal Regulations, 2012 CFR

2012-10-01

... complaints, as specified by the Commission, through findings of fact and issuance of orders. Receives... 47 Telecommunication 1 2012-10-01 2012-10-01 false Functions of the Bureau. 0.141 Section 0.141 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL COMMISSION ORGANIZATION Organization Consumer and...

47 CFR 0.141 - Functions of the Bureau.

Code of Federal Regulations, 2014 CFR

2014-10-01

... complaints, as specified by the Commission, through findings of fact and issuance of orders. Receives... 47 Telecommunication 1 2014-10-01 2014-10-01 false Functions of the Bureau. 0.141 Section 0.141 Telecommunication FEDERAL COMMUNICATIONS COMMISSION GENERAL COMMISSION ORGANIZATION Organization Consumer and...

Classifying free-text triage chief complaints into syndromic categories with natural language processing.

PubMed

Chapman, Wendy W; Christensen, Lee M; Wagner, Michael M; Haug, Peter J; Ivanov, Oleg; Dowling, John N; Olszewski, Robert T

2005-01-01

Develop and evaluate a natural language processing application for classifying chief complaints into syndromic categories for syndromic surveillance. Much of the input data for artificial intelligence applications in the medical field are free-text patient medical records, including dictated medical reports and triage chief complaints. To be useful for automated systems, the free-text must be translated into encoded form. We implemented a biosurveillance detection system from Pennsylvania to monitor the 2002 Winter Olympic Games. Because input data was in free-text format, we used a natural language processing text classifier to automatically classify free-text triage chief complaints into syndromic categories used by the biosurveillance system. The classifier was trained on 4700 chief complaints from Pennsylvania. We evaluated the ability of the classifier to classify free-text chief complaints into syndromic categories with a test set of 800 chief complaints from Utah. The classifier produced the following areas under the ROC curve: Constitutional = 0.95; Gastrointestinal = 0.97; Hemorrhagic = 0.99; Neurological = 0.96; Rash = 1.0; Respiratory = 0.99; Other = 0.96. Using information stored in the system's semantic model, we extracted from the Respiratory classifications lower respiratory complaints and lower respiratory complaints with fever with a precision of 0.97 and 0.96, respectively. Results suggest that a trainable natural language processing text classifier can accurately extract data from free-text chief complaints for biosurveillance.

Key strategies to improve systems for managing patient complaints within health facilities - what can we learn from the existing literature?

PubMed

Mirzoev, Tolib; Kane, Sumit

2018-01-01

Information from patient complaints - a widely accepted measure of patient satisfaction with services - can inform improvements in service quality, and contribute towards overall health systems performance. While analyses of data from patient complaints received much emphasis, there is limited published literature on key interventions to improve complaint management systems. The objectives are two-fold: first, to synthesise existing evidence and provide practical options to inform future policy and practice and, second, to identify key outstanding gaps in the existing literature to inform agenda for future research. We report results of review of the existing literature. Peer-reviewed published literature was searched in OVID Medline, OVID Global Health and PubMed. In addition, relevant citations from the reviewed articles were followed up, and we also report grey literature from the UK and the Netherlands. Effective interventions can improve collection of complaints (e.g. establishing easy-to-use channels and raising patients' awareness of these), analysis of complaint data (e.g. creating structures and spaces for analysis and learning from complaints data), and subsequent action (e.g. timely feedback to complainants and integrating learning from complaints into service quality improvement). No one single measure can be sufficient, and any intervention to improve patient complaint management system must include different components, which need to be feasible, effective, scalable, and sustainable within local context. Effective interventions to strengthen patient complaints systems need to be: comprehensive, integrated within existing systems, context-specific and cognizant of the information asymmetry and the unequal power relations between the key actors. Four gaps in the published literature represent an agenda for future research: limited understanding of contexts of effective interventions, absence of system-wide approaches, lack of evidence from low- and middle-income countries and absence of focused empirical assessments of behaviour of staff who manage patient complaints.

Key strategies to improve systems for managing patient complaints within health facilities – what can we learn from the existing literature?

PubMed Central

2018-01-01

ABSTRACT Background: Information from patient complaints – a widely accepted measure of patient satisfaction with services – can inform improvements in service quality, and contribute towards overall health systems performance. While analyses of data from patient complaints received much emphasis, there is limited published literature on key interventions to improve complaint management systems. Objectives: The objectives are two-fold: first, to synthesise existing evidence and provide practical options to inform future policy and practice and, second, to identify key outstanding gaps in the existing literature to inform agenda for future research. Methods: We report results of review of the existing literature. Peer-reviewed published literature was searched in OVID Medline, OVID Global Health and PubMed. In addition, relevant citations from the reviewed articles were followed up, and we also report grey literature from the UK and the Netherlands. Results: Effective interventions can improve collection of complaints (e.g. establishing easy-to-use channels and raising patients’ awareness of these), analysis of complaint data (e.g. creating structures and spaces for analysis and learning from complaints data), and subsequent action (e.g. timely feedback to complainants and integrating learning from complaints into service quality improvement). No one single measure can be sufficient, and any intervention to improve patient complaint management system must include different components, which need to be feasible, effective, scalable, and sustainable within local context. Conclusions: Effective interventions to strengthen patient complaints systems need to be: comprehensive, integrated within existing systems, context-specific and cognizant of the information asymmetry and the unequal power relations between the key actors. Four gaps in the published literature represent an agenda for future research: limited understanding of contexts of effective interventions, absence of system-wide approaches, lack of evidence from low- and middle-income countries and absence of focused empirical assessments of behaviour of staff who manage patient complaints. PMID:29658393

Benchmarking Customer Service Practices of Air Cargo Carriers: A Case Study Approach

DTIC Science & Technology

1994-09-01

customer toll free hotlines, comment and complaint analysis, and consumer advisory panels (Zemke and Schaaf, 1989:31-34). The correct use of any or all of... customer service criteria. The research also provides a host of customer service criteria that the researchers find important to most consumers . Bhote...AD-A285 014 DTIC ELECI’E SEP 2 9 1994 kOF4 * BENCHMARKING CUSTOMER SERVICE -, PRACTICES OF AIR CARGO CARRIERS: A CASE STUDY APPROACH THESIS Patrick D

Elevated corrosion rates and hydrogen sulfide in homes with 'Chinese Drywall'.

PubMed

Allen, Joseph G; MacIntosh, David L; Saltzman, Lori E; Baker, Brian J; Matheson, Joanna M; Recht, Joel R; Minegishi, Taeko; Fragala, Matt A; Myatt, Theodore A; Spengler, John D; Stewart, James H; McCarthy, John F

2012-06-01

In December 2008, the U.S. Consumer Product Safety Commission (CPSC) began receiving reports about odors, corrosion, and health concerns related to drywall originating from China. In response, a detailed environmental health and engineering evaluation was conducted of 41 complaint and 10 non-complaint homes in the Southeast U.S. Each home investigation included characterization of: 1) drywall composition; 2) indoor and outdoor air quality; 3) temperature, moisture, and building ventilation; and 4) copper and silver corrosion rates. Complaint homes had significantly higher hydrogen sulfide concentrations (mean 0.82 vs.

Incidence, source, and nature of complaints received in a large, urban emergency medical services system.

PubMed

Curka, P A; Pepe, P E; Zachariah, B S; Gray, G D; Matsumoto, C

1995-06-01

To document the incidence, source, and reasons for all complaints received by a large municipal emergency medical services (EMS) program. A retrospective review of all complaints received during three consecutive years (1990-1992) in a centralized EMS system serving a large municipality (population 2 million). All cases were categorized by year, source, and nature of the complaint. In the three study years, EMS responded to 416,892 incidents with nearly a half-million patient contacts. Concurrently, 371 complaints were received (incidence of 1.12 per thousand); 132 in 1990, 129 in 1991, and 110 in 1992. Most complaints involved either: 1) allegations of "rude or unprofessional conduct" (34%), 2) "didn't take patient to the hospital" (19%), or 3) "problems with medical treatment" (13%). Only 1.6% (n = 6) were response-time complaints. Other complaints included "lost/damaged property," "taken to the wrong hospital," "inappropriate billing," and "poor driving habits." The most common sources were patient's families (39%) and the patients themselves (30%). Only 7.8% were from health care providers. Reviews of complaints provide information regarding EMS system performance and reveal targets for quality improvement. For the EMS system examined, this study suggests a future training focus on interpersonal skills and heightened sensitivities, not only toward patients, but also toward bystanders and family members.

20 CFR 658.423 - Handling of other complaints by the Regional Administrator.

Code of Federal Regulations, 2010 CFR

2010-04-01

... LABOR ADMINISTRATIVE PROVISIONS GOVERNING THE JOB SERVICE SYSTEM Job Service Complaint System Federal Js... office receives a JS-related complaint and the appropriate official determines that the nature and scope...

The ABC Approach to Teaching Letter Writing (Instructional Note).

ERIC Educational Resources Information Center

Chin, Susan Ho

1994-01-01

Describes how one English teacher used a method of teaching letter writing to foster students' communication and thinking skills. Outlines a method which involves students dually as both consumer complainant and company representative responding to the complaints. Claims that such a process enhances student learning. (HB)

'What's good for the consumer is good for the profession'.

PubMed

Clark, Kathryn

2014-04-19

The way the RCVS handles complaints is undergoing 'a refresh and revolution' which, it believes, will bring benefits to both clients and veterinary surgeons. At the recent BSAVA congress, the College's chief executive and its Registrar explained how things are changing. Kathryn Clark reports.

Strategies and practices in off-label marketing of pharmaceuticals: a retrospective analysis of whistleblower complaints.

PubMed

Kesselheim, Aaron S; Mello, Michelle M; Studdert, David M

2011-04-01

Despite regulatory restrictions, off-label marketing of pharmaceutical products has been common in the US. However, the scope of off-label marketing remains poorly characterized. We developed a typology for the strategies and practices that constitute off-label marketing. We obtained unsealed whistleblower complaints against pharmaceutical companies filed in US federal fraud cases that contained allegations of off-label marketing (January 1996-October 2010) and conducted structured reviews of them. We coded and analyzed the strategic goals of each off-label marketing scheme and the practices used to achieve those goals, as reported by the whistleblowers. We identified 41 complaints arising from 18 unique cases for our analytic sample (leading to US$7.9 billion in recoveries). The off-label marketing schemes described in the complaints had three non-mutually exclusive goals: expansions to unapproved diseases (35/41, 85%), unapproved disease subtypes (22/41, 54%), and unapproved drug doses (14/41, 34%). Manufacturers were alleged to have pursued these goals using four non-mutually exclusive types of marketing practices: prescriber-related (41/41, 100%), business-related (37/41, 90%), payer-related (23/41, 56%), and consumer-related (18/41, 44%). Prescriber-related practices, the centerpiece of company strategies, included self-serving presentations of the literature (31/41, 76%), free samples (8/41, 20%), direct financial incentives to physicians (35/41, 85%), and teaching (22/41, 54%) and research activities (8/41, 20%). Off-label marketing practices appear to extend to many areas of the health care system. Unfortunately, the most common alleged off-label marketing practices also appear to be the most difficult to control through external regulatory approaches.

Strategies and Practices in Off-Label Marketing of Pharmaceuticals: A Retrospective Analysis of Whistleblower Complaints

PubMed Central

Kesselheim, Aaron S.; Mello, Michelle M.; Studdert, David M.

2011-01-01

Background Despite regulatory restrictions, off-label marketing of pharmaceutical products has been common in the US. However, the scope of off-label marketing remains poorly characterized. We developed a typology for the strategies and practices that constitute off-label marketing. Methods and Findings We obtained unsealed whistleblower complaints against pharmaceutical companies filed in US federal fraud cases that contained allegations of off-label marketing (January 1996–October 2010) and conducted structured reviews of them. We coded and analyzed the strategic goals of each off-label marketing scheme and the practices used to achieve those goals, as reported by the whistleblowers. We identified 41 complaints arising from 18 unique cases for our analytic sample (leading to US$7.9 billion in recoveries). The off-label marketing schemes described in the complaints had three non–mutually exclusive goals: expansions to unapproved diseases (35/41, 85%), unapproved disease subtypes (22/41, 54%), and unapproved drug doses (14/41, 34%). Manufacturers were alleged to have pursued these goals using four non–mutually exclusive types of marketing practices: prescriber-related (41/41, 100%), business-related (37/41, 90%), payer-related (23/41, 56%), and consumer-related (18/41, 44%). Prescriber-related practices, the centerpiece of company strategies, included self-serving presentations of the literature (31/41, 76%), free samples (8/41, 20%), direct financial incentives to physicians (35/41, 85%), and teaching (22/41, 54%) and research activities (8/41, 20%). Conclusions Off-label marketing practices appear to extend to many areas of the health care system. Unfortunately, the most common alleged off-label marketing practices also appear to be the most difficult to control through external regulatory approaches. Please see later in the article for the Editors' Summary PMID:21483716

Hemlock (Conium Maculatum) Poisoning In A Child.

PubMed

Konca, Capan; Kahramaner, Zelal; Bosnak, Mehmet; Kocamaz, Halil

2014-03-01

Poison hemlock (Conium maculatum) is a plant that is poisonous for humans and animals. Accidental ingestion of the plant may result in central nervous system depression, respiratory failure, acute rhabdomyolysis, acute renal failure and even death. The main treatment of hemlock poisoning is supportive care. The case of a 6-year-old girl who was admitted to the emergency department with complaints of burning sensation in mouth, hypersalivation, tremor in hands and ataxia after ingestion of poison hemlock is presented here with clinical and laboratory features. In this case, we aim to report that accidental ingestion of plants resembling vegetables that are consumed daily can lead to serious complications and even death.

Conscientious Consumerism Project in an Undergraduate Quality Management Class

ERIC Educational Resources Information Center

Helms, Marilyn M.

2014-01-01

This article describes a "conscientious consumerism" project that involves the student as the consumer to either commend or complain to a company about a recent product or service experience. This activity and presentation helps students develop an understanding of the commendation/complaint management process within organizations while…

Biochemical evaluation of tomato germplasm part II: evaluation of a core collection

USDA-ARS?s Scientific Manuscript database

Fresh fruit quality is of utmost priority to consumers of tomato. Unappealing quality is one of the most commonly heard complaints associated with modern varieties of tomato available in supermarkets. The objective of this study was to determine the variability of flavor-contributing and other quali...

76 FR 9527 - Regulations Governing Fees for Services

Federal Register 2010, 2011, 2012, 2013, 2014

2011-02-18

... DEPARTMENT OF TRANSPORTATION Surface Transportation Board 49 CFR Part 1002 [EP 542 (Sub-No. 18... traditional paper format should send an original and 10 copies to: Surface Transportation Board, Attn: Docket... complaint to the Board. For example, over the past 10 years, our Rail Consumer and Public Assistance unit...

76 FR 50537 - Regulatory Guidance Concerning Household Goods Carriers Requiring Shippers To Sign Blank or...

Federal Register 2010, 2011, 2012, 2013, 2014

2011-08-15

... Concerning Household Goods Carriers Requiring Shippers To Sign Blank or Incomplete Documents AGENCY: Federal.... Basis for This Notice The Agency has received numerous consumer complaints concerning household goods.... The FMCSA is issuing this regulatory guidance to eliminate any ambiguity or confusion concerning the...

24 CFR 3282.416 - Supervision of notification and correction actions.

Code of Federal Regulations, 2012 CFR

2012-04-01

... 24 Housing and Urban Development 5 2012-04-01 2012-04-01 false Supervision of notification and correction actions. 3282.416 Section 3282.416 Housing and Urban Development Regulations Relating to Housing... REGULATIONS Consumer Complaint Handling and Remedial Actions § 3282.416 Supervision of notification and...

Position Statement on Captioning.

ERIC Educational Resources Information Center

Communication Disorders Quarterly, 2002

2002-01-01

This position statement of the National Association of the Deaf urges producers of material in various media including the World Wide Web to caption their offerings, outlines the organization's views on a variety of captioning technologies, and advises consumers on the filing of complaints about non-captioning and poor captioning. The statement…

The Computer "Discredit Bureau": An Extension of a Community Information Utility.

ERIC Educational Resources Information Center

Carroll, John M.

The "Discredit" Bureau borrows some of the computerized information-processing techniques adopted by credit-reporting agencies and uses them in the interest of consumers to help them press complaints against suppliers and prospective employers. This is an additional service currently being incorporated into those already afforded by a…

THE EFFECT OF PH AND DISSOLVED INORGANIC CARBON ON THE PROPERTIES OF IRON COLLOIDAL SUSPENSIONS

EPA Science Inventory

Discolored water resulting from suspended iron particles is a relatively common drinking water consumer complaint. These particles result from the oxygenation of Fe(II), and this study shows that pH and dissolved inorganic carbon (DIC) have important effects on their properties....

Privacy Impact Assessment for the External Compliance Program Discrimination Complaint Files

EPA Pesticide Factsheets

The External Compliance Program Discrimination Complaint Files System collects information on administrative complaints. Learn how this data will be collected in the system, how it will be used, access to the data, and the purpose of data collection.

48 CFR 22.1406 - Complaint procedures.

Code of Federal Regulations, 2014 CFR

2014-10-01

... 48 Federal Acquisition Regulations System 1 2014-10-01 2014-10-01 false Complaint procedures. 22.1406 Section 22.1406 Federal Acquisition Regulations System FEDERAL ACQUISITION REGULATION... forward any complaints received about the administration of the Act to— (1) Director, Office of Federal...

20 CFR 658.415 - Transferring complaints to proper JS office.

Code of Federal Regulations, 2010 CFR

2010-04-01

... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false Transferring complaints to proper JS office... Agency Js Complaint System § 658.415 Transferring complaints to proper JS office. (a) Where a JS-related... local office serving the area in which the employer is located. Where a JS-related complaint deals with...

Dealing with complaints--are we doing well?

PubMed

Miller, J A

1995-01-01

Investigates the views of complainants and how they felt that their complaints had been handled. Complainants from a three-month period were sent a nine-question questionnaire to which the response rate was 52.3 per cent. Shows that, on the whole, complaint-response times were being met; the complaints system was seen as user friendly; and overall, complaints were satisfied with the way in which their complaints were handled.

20 CFR 658.422 - Handling of non-JS-related complaints by the Regional Administrator.

Code of Federal Regulations, 2010 CFR

2010-04-01

... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false Handling of non-JS-related complaints by the... Federal Js Complaint System § 658.422 Handling of non-JS-related complaints by the Regional Administrator. (a) Each non-JS-related complaint filed by an MSFW alleging violations of employment related laws...

New Zealand doctors' attitudes towards the complaints and disciplinary process.

PubMed

Cunningham, Wayne

2004-07-23

To examine attitudes held by doctors in New Zealand towards the complaints and disciplinary process. A questionnaire was sent to New Zealand doctors randomly selected to include vocationally registered general practitioners, vocationally registered hospital-based specialists, and general registrants. 598 respondents (33.6% having ever and 66.4% having never received a medical complaint) indicated that New Zealand doctors strongly support society's right to complain, having lay input, a sense of completion, and appropriate advice provided to the complaints process. Doctors also support society's notions of rights and responsibilities, and believe that the medical profession is capable of self-regulation. Fifty percent of doctors do not believe that complaints are a useful tool to improve medical practice. Doctor's attitudes diverge about how they believe society interacts with the profession through the complaints process. They are divided in their opinion as to whether complaints are warranted, whether complainants are normal people, and whether complaints are judged by appropriate standards. Doctor's attitudes towards the complaints and disciplinary system fall on a continuum between being consistent and divergent. Their attitudes are consistent with notions of professionalism, but suggest that using the complaints system to improve the delivery of medical care may be problematic.

Unsolicited Patient Complaints in Ophthalmology: An Empirical Analysis from a Large National Database.

PubMed

Kohanim, Sahar; Sternberg, Paul; Karrass, Jan; Cooper, William O; Pichert, James W

2016-02-01

The number of unsolicited patient complaints about a physician has been shown to correlate with increased malpractice risk. Using a large national patient complaint database, we evaluated the number and content of unsolicited patient complaints about ophthalmologists to identify significant risk factors for receiving a complaint. Retrospective cohort study. Ophthalmologists, nonophthalmic surgeons, nonophthalmic nonsurgeons. We analyzed 2087 unsolicited or spontaneous complaints reported about 815 ophthalmologists practicing in 24 academic and nonacademic organizations using the Patient Advocacy Reporting System (PARS). Complaints against 5273 nonophthalmic surgeons and 19487 nonophthalmic nonsurgeons during the same period were used for comparison. Complaint type profiles were assigned using a previously validated standardized coding system. We (1) described the distribution of complaints against ophthalmologists; (2) compared the distribution and rates of patient complaints about ophthalmologists with those of nonophthalmic surgeons and nonophthalmic nonsurgeons in the database; (3) analyzed differences in complaint type profiles and quantity of complaints by ophthalmic subspecialty, practice setting, physician gender, medical school type, and graduation date; and (4) identified significant risk factors for high numbers of unsolicited patient complaints after adjusting for other covariates. Unsolicited patient complaints. Ophthalmologists had significantly fewer complaints per physician than other nonophthalmic surgeons and nonsurgeons. Sixty-three percent of ophthalmologists had 0 complaints, whereas 10% of ophthalmologists accounted for 61% of all complaints. Ophthalmologists from academic centers, female ophthalmologists, and younger ophthalmologists had significantly more complaints (P < 0.01), and general ophthalmologists had significantly fewer complaints than subspecialists (P < 0.05). After adjusting for covariates using multivariable analysis, working at an academic center was a statistically significant risk factor (adjusted relative risk, 1.82; 95% confidence interval, 1.36-2.43; P < 0.001). Ophthalmologists had significantly fewer complaints than nonophthalmic surgeons and nonophthalmic nonsurgeons, and by implication may have a lower malpractice risk as a group. Nevertheless, a small number of ophthalmologists generated a disproportionate number of complaints. Working at an academic center was a significant independent risk factor for having more patient complaints. Further research is needed to clarify the underlying reasons for this association and to identify interventions that may decrease this risk. Copyright © 2016 American Academy of Ophthalmology. Published by Elsevier Inc. All rights reserved.

49 CFR 579.28 - Due date of reports and other miscellaneous provisions.

Code of Federal Regulations, 2013 CFR

2013-10-01

... 2003 (including any vehicle designated as a 2004 model); (ii) Each manufacturer of child restraint... reports, that it received in each calendar quarter from July 1, 2000, to June 30, 2003, for child... claim or notice involving injury, a claim involving property damage, a consumer complaint, a warranty...

49 CFR 579.28 - Due date of reports and other miscellaneous provisions.

Code of Federal Regulations, 2012 CFR

2012-10-01

... 2003 (including any vehicle designated as a 2004 model); (ii) Each manufacturer of child restraint... reports, that it received in each calendar quarter from July 1, 2000, to June 30, 2003, for child... claim or notice involving injury, a claim involving property damage, a consumer complaint, a warranty...

49 CFR 579.28 - Due date of reports and other miscellaneous provisions.

Code of Federal Regulations, 2011 CFR

2011-10-01

... 2003 (including any vehicle designated as a 2004 model); (ii) Each manufacturer of child restraint... reports, that it received in each calendar quarter from July 1, 2000, to June 30, 2003, for child... claim or notice involving injury, a claim involving property damage, a consumer complaint, a warranty...

49 CFR 579.28 - Due date of reports and other miscellaneous provisions.

Code of Federal Regulations, 2010 CFR

2010-10-01

... 2003 (including any vehicle designated as a 2004 model); (ii) Each manufacturer of child restraint... reports, that it received in each calendar quarter from July 1, 2000, to June 30, 2003, for child... claim or notice involving injury, a claim involving property damage, a consumer complaint, a warranty...

49 CFR 579.28 - Due date of reports and other miscellaneous provisions.

Code of Federal Regulations, 2014 CFR

2014-10-01

... 2003 (including any vehicle designated as a 2004 model); (ii) Each manufacturer of child restraint... reports, that it received in each calendar quarter from July 1, 2000, to June 30, 2003, for child... claim or notice involving injury, a claim involving property damage, a consumer complaint, a warranty...

77 FR 4363 - Certain Dimmable Compact Fluorescent Lamps and Products Containing Same; Receipt of Complaint...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-01-27

.... of China; Feit Electric Company, Inc. of CA; General Electric Company of CT; Xiamen Topstar Lighting Co. Ltd. of China; Technical Consumer Products, Inc. of OH; TCP China of China; TCP (Shanghai) Tiancanbao Lighting of China; Shanghai Jensing Electron Electrical Equipment Co., Ltd. of China; Shanghai...

76 FR 39788 - Regulations Governing Fees for Services

Federal Register 2010, 2011, 2012, 2013, 2014

2011-07-07

... DEPARTMENT OF TRANSPORTATION Surface Transportation Board 49 CFR Part 1002 [Docket No. EP 542 (Sub... governing user fees for services performed, 49 CFR 1002.2(f), Part V, by lowering the fee for sub-item 56(iv... complaint to the Board. For example, over the past 10 years, our Rail Consumer and Public Assistance unit...

75 FR 48990 - Notice of Receipt of Complaint; Solicitation of Comments Relating to the Public Interest

Federal Register 2010, 2011, 2012, 2013, 2014

2010-08-12

... Science Inc. of Toronto, Ontario, Canada; King Luminaire, Inc. of Jefferson, Ohio; and The StressCrete... of like or directly competitive articles in the United States, or United States consumers. In particular, the Commission is interested in comments that: (i) Explain how the articles potentially subject...

32 CFR 513.4 - Conditions creditors must meet before getting help in debt processing.

Code of Federal Regulations, 2013 CFR

2013-07-01

..., Oklahoma, and Wyoming. (4) DOD Standards of Fairness (app B) define fair and just dealings with soldiers... debt complaints are exempt (§ 513.4(f)). (5) Certificate of Compliance certifies the creditor has... consumer credit transaction. (6) Full disclosure information shows what the soldier should know about...

32 CFR 513.4 - Conditions creditors must meet before getting help in debt processing.

Code of Federal Regulations, 2012 CFR

2012-07-01

..., Oklahoma, and Wyoming. (4) DOD Standards of Fairness (app B) define fair and just dealings with soldiers... debt complaints are exempt (§ 513.4(f)). (5) Certificate of Compliance certifies the creditor has... consumer credit transaction. (6) Full disclosure information shows what the soldier should know about...

78 FR 62614 - CalWind Resources, Inc. v. California Independent System Operator Corporation; Notice of Complaint

Federal Register 2010, 2011, 2012, 2013, 2014

2013-10-22

... DEPARTMENT OF ENERGY Federal Energy Regulatory Commission [Docket No. EL14-4-000] CalWind Resources, Inc. v. California Independent System Operator Corporation; Notice of Complaint Take notice that... 385.206 (2013), CalWind Resources, Inc. (Complainant) filed a formal complaint against California...

78 FR 25489 - Privacy Act of 1974: New System of Records

Federal Register 2010, 2011, 2012, 2013, 2014

2013-05-01

... Procedures for Handling Complaints of Volunteer/Trainee Sexual Misconduct or the section of the Peace Corps... Misconduct Complaint Files. Security classification: Not applicable. System location: Office of the General... Procedures for Handling Complaints of Volunteer/Trainee Sexual Misconduct, or the section of the Peace Corps...

Use of Airport Noise Complaint Files to Improve Understanding of Community Response to Aircraft Noise

NASA Technical Reports Server (NTRS)

Fidell, Sanford; Howe, Richard

1998-01-01

This study assessed the feasibility of using complaint information archived by modem airport monitoring systems to conduct quantitative analyses of the causes of aircraft noise complaints and their relationship to noise- induced annoyance. It was found that all computer-based airport monitoring systems provide at least rudimentary tools for performing data base searches by complainant name, address, date, time of day, and types of aircraft and complaints. Analyses of such information can provide useful information about longstanding concerns, such as the extent to which complaint rates are driven by objectively measurable aspects of aircraft operations; the degree to which changes in complaint rates can be predicted prior to implementation of noise mitigation measures; and the degree to which aircraft complaint information can be used to simplify and otherwise improve prediction of the prevalence of noise-induced annoyance in communities.

48 CFR 408.711 - Quality complaints.

Code of Federal Regulations, 2010 CFR

2010-10-01

... 48 Federal Acquisition Regulations System 4 2010-10-01 2010-10-01 false Quality complaints. 408... People Who Are Blind or Severely Disabled 408.711 Quality complaints. Prior to attempting to resolve a complaint regarding the quality of goods or services provided by participating nonprofit agency with the...

Consumer opinions with ancillary hospital services: improving service delivery in Turkish hospitals.

PubMed

Tengilimoglu, D; Kisa, A; Dziegielewski, S F

1999-10-01

This article reports the results of 2,045 consumer interviews conducted after discharge from seven major public and private hospitals in the country of Turkey. The direct measurement of consumer-satisfaction and utilization of this information to improve service delivery is a relatively new phenomena for this country. Based on postdischarge consumer interviews information on satisfaction of several ancillary hospital service variables was identified and inclusion for achieving overall consumer satisfaction is emphasized. Two critical areas were examined: ancillary staff and consumer relations and overall impressions of the comfort of the facility. Relationships and percentages within and among these variables are reported. Overall, the majority of the complaints noted by consumers were not related to direct treatment rather they focused on interactions with the hospital's staff and other services provided by the facility (e.g., comfort, cleanliness, parking, etc.). When comparing the different hospitals across these variables significant differences were noted at the .05 level between the seven different hospitals examined. Findings and recommendations from this study are presented to assist in providing a basis for the development of improved consumer satisfaction.

Multinational survey of chiropractic patients: reasons for seeking care

PubMed Central

Blum, Charles; Globe, Gary; Terre, Lisa; Mirtz, Timothy A.; Greene, Leon; Globe, Denise

2008-01-01

Introduction This study explores the extent to which consumers seek wellness care when choosing chiropractors whose practice methods are known to include periodic evaluative and interventional methods to maintain wellness and prevent illness. Methods Using an international convenience sample of Sacro-Occipital Technique (SOT) practitioners, 1316 consecutive patients attending 27 different chiropractic clinics in the USA, Europe and Australia completed a one-page survey on intake to assess reason for seeking care. A forced choice response was obtained characterizing the patient’s reason for seeking chiropractic care. Results More than 40% of chiropractic patient visits were initiated for the purposes of health enhancement and/or disease prevention. Conclusion Although prudence dictates great caution when generalizing from this study, if confirmed by subsequent research among other similar cohorts, the present results may lend support to continued arguments of consumer demand for a more comprehensive paradigm of chiropractic care, beyond routine musculoskeletal complaints, that conceptualizes the systemic, nonspecific effects of the chiropractic encounter in much broader terms. PMID:18769601

Multinational survey of chiropractic patients: reasons for seeking care.

PubMed

Blum, Charles; Globe, Gary; Terre, Lisa; Mirtz, Timothy A; Greene, Leon; Globe, Denise

2008-08-01

This study explores the extent to which consumers seek wellness care when choosing chiropractors whose practice methods are known to include periodic evaluative and interventional methods to maintain wellness and prevent illness. Using an international convenience sample of Sacro-Occipital Technique (SOT) practitioners, 1316 consecutive patients attending 27 different chiropractic clinics in the USA, Europe and Australia completed a one-page survey on intake to assess reason for seeking care. A forced choice response was obtained characterizing the patient's reason for seeking chiropractic care. More than 40% of chiropractic patient visits were initiated for the purposes of health enhancement and/or disease prevention. Although prudence dictates great caution when generalizing from this study, if confirmed by subsequent research among other similar cohorts, the present results may lend support to continued arguments of consumer demand for a more comprehensive paradigm of chiropractic care, beyond routine musculoskeletal complaints, that conceptualizes the systemic, nonspecific effects of the chiropractic encounter in much broader terms.

76 FR 62842 - Notice of Receipt of Complaint; Solicitation of Comments Relating to the Public Interest

Federal Register 2010, 2011, 2012, 2013, 2014

2011-10-11

... Certain Integrated Solar Systems and Components Thereof, DN 2847; the Commission is soliciting comments on... importation of certain integrated solar systems and components thereof. The complaint names as respondents Zep... Commission has received a complaint filed on behalf of Westinghouse Solar, Inc. on October 4, 2011. The...

20 CFR 658.410 - Establishment of State agency JS complaint system.

Code of Federal Regulations, 2011 CFR

2011-04-01

... system. At the local office level, the local office manager shall be responsible for the management of... related), the local office manager shall transmit a copy of that portion of the log containing the... established for the handling of complaints and files relating to the handling of complaints. The Manager or...

77 FR 24192 - SIG Energy, LLLP v. California Independent System Operator Corporation; Notice of Complaint

Federal Register 2010, 2011, 2012, 2013, 2014

2012-04-23

... DEPARTMENT OF ENERGY Federal Energy Regulatory Commission [Docket No. EL12-55-000] SIG Energy, LLLP v. California Independent System Operator Corporation; Notice of Complaint Take notice that on.... 824(e) and 825(e), SIG Energy, LLLP (Complainant) filed a formal complaint against the California...

[Myofascial pain syndrome--frequent occurrence and often misdiagnosed].

PubMed

Pongratz, D E; Späth, M

1998-09-30

Myofascial pain syndrome (MPS) is a very common localized--sometimes also polytopic--painful musculoskeletal condition associated with trigger points, for which, however, diagnostic criteria established in well-designed studies are still lacking. These two facts form the basis for differentiating between MPS and the fibromyalgia syndrome. The difference between trigger points (MPS) and tender points (fibromyalgia) is of central importance--not merely in a linguistic sense. A knowledge of the signs and symptoms typically associated with a trigger point often obviates the need for time-consuming and expensive technical diagnostic measures. The assumption that many cases of unspecific complaints affecting the musculoskeletal system may be ascribed to MPS makes clear the scope for the saving of costs.

A 30-month study of patient complaints at a major Australian hospital.

PubMed

Anderson, K; Allan, D; Finucane, P

2001-12-01

Health practitioners often regard complaints about the quality of patient care in a negative light. However, complaints can indicate strategies to improve care. Therefore, an audit was undertaken of all formal complaints about patient care at a major Australian hospital over a 30-month period. The profile of complainants, the reasons for complaints, and the outcome were analysed. A total of 1308 complaints, concerning the care of 1267 patients, were received. The complaint rate was 1.12 per 1000 occasions of service. In all, 57% of complaints were lodged by advocates and 71% of complaints related to poor communication or to the treatment provided. In 97% of occasions, an explanation and/or an apology resulted. To date, no complaint has proceeded to litigation. Complaints are potentially useful quality assurance tools and can identify remediable system flaws. Health professionals and employers should understand why patients complain and be able to respond appropriately.

The PRONE score: an algorithm for predicting doctors’ risks of formal patient complaints using routinely collected administrative data

PubMed Central

Spittal, Matthew J; Bismark, Marie M; Studdert, David M

2015-01-01

Background Medicolegal agencies—such as malpractice insurers, medical boards and complaints bodies—are mostly passive regulators; they react to episodes of substandard care, rather than intervening to prevent them. At least part of the explanation for this reactive role lies in the widely recognised difficulty of making robust predictions about medicolegal risk at the individual clinician level. We aimed to develop a simple, reliable scoring system for predicting Australian doctors’ risks of becoming the subject of repeated patient complaints. Methods Using routinely collected administrative data, we constructed a national sample of 13 849 formal complaints against 8424 doctors. The complaints were lodged by patients with state health service commissions in Australia over a 12-year period. We used multivariate logistic regression analysis to identify predictors of subsequent complaints, defined as another complaint occurring within 2 years of an index complaint. Model estimates were then used to derive a simple predictive algorithm, designed for application at the doctor level. Results The PRONE (Predicted Risk Of New Event) score is a 22-point scoring system that indicates a doctor's future complaint risk based on four variables: a doctor's specialty and sex, the number of previous complaints and the time since the last complaint. The PRONE score performed well in predicting subsequent complaints, exhibiting strong validity and reliability and reasonable goodness of fit (c-statistic=0.70). Conclusions The PRONE score appears to be a valid method for assessing individual doctors’ risks of attracting recurrent complaints. Regulators could harness such information to target quality improvement interventions, and prevent substandard care and patient dissatisfaction. The approach we describe should be replicable in other agencies that handle large numbers of patient complaints or malpractice claims. PMID:25855664

Complying with US and European complaint handling requirements.

PubMed

Donawa, M E

1997-09-01

The importance of customer complaints for providing valuable information on the use of medical devices is clearly reflected in United States (US) and European quality system requirements for handling complaints. However, there are significant differences in US and European complaint handling requirements. This article will discuss those differences and methods for ensuring compliance.

20 CFR 658.411 - Filing and assignment of JS-related complaints.

Code of Federal Regulations, 2010 CFR

2010-04-01

... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false Filing and assignment of JS-related... Agency Js Complaint System § 658.411 Filing and assignment of JS-related complaints. (a) JS-related... office personnel shall be as follows: (1) All JS-related complaints filed with a local office, and...

Creative Interactive Teaching: Case Method & Other Techniques. Selected Papers of the International Conference on Case Methods Research & Application (16th, Caceres, Spain, 1999).

ERIC Educational Resources Information Center

Klein, Hans E., Ed.

This book presents a selection of papers from the international, interdisciplinary conference of the World Association for Case Method Research & Application. Papers are categorized into seven areas: (1) "International Case Studies" (e.g., event-based entrepreneurship, case studies on consumer complaints, and strategic quality…

Customer complaints: a managed care firm's best weapon in CQI.

PubMed

Polonski, G J

1995-01-01

Encouraging customer feedback and developing an automated customer complaint system are two essential steps a health plan must take if it wishes to develop a balanced relationship with the customer. The author explores how the right attitude and appropriate action can ensure that both customers and the company reap the benefits of a comprehensive customer complaint system.

20 CFR 658.410 - Establishment of State agency JS complaint system.

Code of Federal Regulations, 2013 CFR

2013-04-01

... JS complaint system. At the local office level, the local office manager shall be responsible for the... Manager or Administrator of the local or State office taking the complaint shall ensure that a central... (JS or non-JS related), the local office manager shall transmit a copy of that portion of the log...

20 CFR 658.410 - Establishment of State agency JS complaint system.

Code of Federal Regulations, 2014 CFR

2014-04-01

... JS complaint system. At the local office level, the local office manager shall be responsible for the... Manager or Administrator of the local or State office taking the complaint shall ensure that a central... (JS or non-JS related), the local office manager shall transmit a copy of that portion of the log...

20 CFR 658.410 - Establishment of State agency JS complaint system.

Code of Federal Regulations, 2012 CFR

2012-04-01

... JS complaint system. At the local office level, the local office manager shall be responsible for the... Manager or Administrator of the local or State office taking the complaint shall ensure that a central... (JS or non-JS related), the local office manager shall transmit a copy of that portion of the log...

Health complaints and regulatory reform: Implications for vulnerable populations?

PubMed

Carney, Terry; Beaupert, Fleur; Chiarella, Mary; Bennett, Belinda; Walton, Merrilyn; Kelly, Patrick J; Satchell, Claudette S

2016-03-01

Complaints and disciplinary processes play a significant role in health professional regulation. Many countries are transitioning from models of self-regulation to greater external oversight through systems including meta-regulation, responsive (risk-based) regulation, and "networked governance". Such systems harness, in differing ways, public, private, professional and non-governmental bodies to exert influence over the conduct of health professionals and services. Interesting literature is emerging regarding complainants' motivations and experiences, the impact of complaints processes on health professionals, and identification of features such as complainant and health professional profiles, types of complaints and outcomes. This article concentrates on studies identifying vulnerable groups and their participation in health care regulatory systems.

Effects of carbon fibers on consumer products

NASA Technical Reports Server (NTRS)

Wise, R. A.; Lovett, C. D.

1980-01-01

The potential effects of carbon fibers on consumer products such as dishwashers, microwave ovens, and smoke detectors were investigated. The investigation was divided into two categories to determine the potential faults and hazards that could occur if fibers should enter the electrical circuits of the selected appliances. The categories were a fault analysis and a hazard analysis. Hazards considered were fire, flood, physical harm, explosion, and electrical shock. Electrical shock was found to be a possible occurrence related to carbon fibers. Faults were considered to be any effect on the performance of an appliance which would result in complaint or require service action.

Transparency of Mandatory Information Disclosure and Concerns of Health Services Providers and Consumers.

PubMed

Yan, Yu-Hua; Kung, Chih-Ming; Fang, Shih-Chieh; Chen, Yi

2017-01-09

This study analyzed differences between transparency of information disclosure and related demands from the health service consumer's perspective. It also compared how health service providers and consumers are associated by different levels of mandatory information disclosure. We obtained our research data using a questionnaire survey (health services providers, n = 201; health service consumers, n = 384). Health service consumers do not have major concerns regarding mandatory information disclosure. However, they are concerned about complaint channels and settlement results, results of patient satisfaction surveys, and disclosure of hospital financial statements ( p < 0.001). We identified significant differences in health service providers' and consumers' awareness regarding the transparency of information disclosure ( p < 0.001). It may not be possible for outsiders to properly interpret the information provided by hospitals. Thus, when a hospital discloses information, it is necessary for the government to consider the information's applicability. Toward improving medical expertise and information asymmetry, the government has to reduce the burden among health service consumers in dealing with this information, and it has to use the information effectively.

Study of college library appealing information system: A case of Longyan University

NASA Astrophysics Data System (ADS)

Liao, Jin-Hui

2014-10-01

The complaints from the readers at university libraries mainly focus on the aspects of service attitude, quality of service, reading environment, the management system, etc. Librarians should realize that reader complaints can actually promote the role of the library service and communicate with readers who complain in a friendly manner. In addition, the Longyan University library should establish an internal management system, improve library hardware facilities, improve the quality of librarians and optimize the knowledge structure of librarians, so as to improve the quality of the service for readers and reduce complaints. Based on this point, we have designed an appealing information system in cryptography machine basis, to provide readers online, remote and anonymous complaint functions.

Patient complaints in healthcare services in Vietnam’s health system

PubMed Central

Thi Thu Ha, Bui; Mirzoev, Tolib; Morgan, Rosemary

2015-01-01

Background: There is growing recognition of patient rights in health sectors around the world. Patients’ right to complain in hospitals, often visible in legislative and regulatory protocols, can be an important information source for service quality improvement and achievement of better health outcomes. However, empirical evidence on complaint processes is scarce, particularly in the developing countries. To contribute in addressing this gap, we investigated patients’ complaint handling processes and the main influences on their implementation in public hospitals in Vietnam. Methods: The study was conducted in two provinces of Vietnam. We focused specifically on the implementation of the Law on Complaints and Denunciations and the Ministry of Health regulation on resolving complaints in the health sector. The data were collected using document review and in-depth interviews with key respondents. Framework approach was used for data analysis, guided by a conceptual framework and aided by qualitative data analysis software. Results: Five steps of complaint handling were implemented, which varied in practice between the provinces. Four groups of factors influenced the procedures: (1) insufficient investment in complaint handling procedures; (2) limited monitoring of complaint processes; (3) patients’ low awareness of, and perceived lack of power to change, complaint procedures and (4) autonomization pressures on local health facilities. While the existence of complaint handling processes is evident in the health system in Vietnam, their utilization was often limited. Different factors which constrained the implementation and use of complaint regulations included health system–related issues as well as social and cultural influences. Conclusion: The study aimed to contribute to improved understanding of complaint handling processes and the key factors influencing these processes in public hospitals in Vietnam. Specific policy implications for improving these processes were proposed, which include improving accountability of service providers and better utilization of information on complaints. PMID:26770804

Benchmark for Performance: Geothermal Applications in Lincoln Public Schools

DOE Office of Scientific and Technical Information (OSTI.GOV)

Durfee, D.J.; Hughes, P.J.; Martin, M.A.

1999-06-19

Vertical-bore, geothermal heat pumps (GHPs) have been providing heating and cooling to four new elementary schools located in Lincoln, Nebraska since 1995. According to representatives of the local utility and school district, the systems are providing a comfortable, complaint-free environment with utility costs that are nearly half of that of other schools in the district. Performance data collected from on-site energy management systems and district billing and utility records for all fifty schools in the Lincoln district indicate that only five consume less energy than the best performing GHP school; however these five cool less than 10% of their totalmore » floor area, while the GHP schools cool 100% of their floor area. When compared to other new schools (with similar ventilation loads), the GHP schools used approximately 26% less source energy per square foot of floor area. Variations in annual energy performance are evident among the four GHP schools, however, together they still consume less source energy than 70% of all schools in the district. These variations are most likely due to operational differences rather than installed equipment, building orientation, or environmental (bore field) conditions.« less

Benchmark for performance: Geothermal applications in Lincoln public schools

DOE Office of Scientific and Technical Information (OSTI.GOV)

Shonder, J.A.; Martin, M.A.; Sharp, T.R.

1999-07-01

Vertical-bore, geothermal heat pumps (GHPs) have been providing heating and cooling to four new elementary schools located in Lincoln, Nebraska since 1995. According to representatives of the local utility and school district, the systems are providing a comfortable, complaint-free environment with utility costs that are nearly half of that of other schools in the district. Performance data collected from on-site energy management systems and district billing and utility records for all fifty schools in the Lincoln district indicate that only five consume less energy than the best performing GHP school; however, these five cool less than 10% of their totalmore » floor area, while the GHP schools cool 100% of their floor area. When compared to other new schools (with similar ventilation loads), the GHP schools used approximately 26% less source energy per square foot of floor area. Variations in annual energy performance are evident amongst the four GHP schools, however, together they still consume less source energy than 70% of all schools in the district. These variations are most likely due to operational differences rather than installed equipment, building orientation, or environmental (bore field) conditions.« less

Adverse events attributed to traditional Korean medical practices: 1999–2010

PubMed Central

Shin, Hyeun-Kyoo; Jeong, Soo-Jin; Ernst, Edzard

2013-01-01

Abstract Objective To investigate adverse events attributed to traditional medical treatments in the Republic of Korea. Methods Adverse events recorded in the Republic of Korea between 1999 and 2010 – by the Food and Drug Administration, the Consumer Agency or the Association of Traditional Korean Medicine – were reviewed. Records of adverse events attributed to the use of traditional medical practices, including reports of medicinal accidents and consumers’ complaints, were investigated. Findings Overall, 9624 records of adverse events attributed to traditional medical practices – including 522 linked to herbal treatments – were identified. Liver problems were the most frequently reported adverse events. Only eight of the adverse events were recorded by the pharmacovigilance system run by the Food and Drug Administration. Of the 9624 events, 1389 – mostly infections, cases of pneumothorax and burns – were linked to physical therapy (n = 285) or acupuncture/moxibustion (n = 1104). Conclusion In the Republic of Korea, traditional medical practices often appear to have adverse effects, yet almost all of the adverse events attributed to such practices between 1999 and 2010 were missed by the national pharmacovigilance system. The Consumer Agency and the Association of Traditional Korean Medicine should be included in the national pharmacovigilance system. PMID:23940404

76 FR 62066 - Phusion Projects, LLC, et al.; Analysis of Proposed Consent Order To Aid Public Comment

Federal Register 2010, 2011, 2012, 2013, 2014

2011-10-06

... product packaging, Internet advertising including fan photo contests, and print solicitations to potential... oz beers, and (b) could safely be consumed in its entirety on a single occasion. The complaint... alcohol equivalent to 4.3 regular beers and a 23.5 oz can of 12% ABV Four Loko contains alcohol equivalent...

International Student Complaint Behaviour: How Do East Asian Students Complain to Their University?

ERIC Educational Resources Information Center

Hart, David J.; Coates, Nigel F.

2010-01-01

The growing acceptance that students can also be viewed as consumers of higher education (HE) has acted as a catalyst for universities to place greater emphasis on issues such as student satisfaction and retention. Indeed, the UK National Student Survey covered 152 institutions in 2009. However, far less attention has been paid to the concept of…

77 FR 14507 - Privacy Act of 1974 System of Records Notice

Federal Register 2010, 2011, 2012, 2013, 2014

2012-03-12

... Complaint and Reasonable Accommodation Files, from its inventory of record systems because the relevant... Employment Discrimination Complaint and Reasonable Accommodation Files. The Commission is retiring the system... government-wide system of records notice entitled OPM/GOV-10, Employee Medical File System Records (71 FR...

Procedures for the handling of retaliation complaints under section 1558 of the Affordable Care Act. Interim final rule; request for comments.

PubMed

2013-02-27

This document provides the interim final regulations governing the employee protection (whistleblower) provision of section 1558 of the Affordable Care Act, which added section 18C of the Fair Labor Standards Act, to provide protections to employees of health insurance issuers or other employers who may have been subject to retaliation for reporting potential violations of the law's consumer protections (e.g., the prohibition on denials of insurance due to pre-existing conditions) or affordability assistance provisions (e.g., access to health insurance premium tax credits). This interim rule establishes procedures and time frames for the handling of retaliation complaints under section 18C, including procedures and time frames for employee complaints to the Occupational Safety and Health Administration (OSHA), investigations by OSHA, appeals of OSHA determinations to an administrative law judge (ALJ) for a hearing de novo, hearings by ALJs, review of ALJ decisions by the Administrative Review Board (ARB) (acting on behalf of the Secretary of Labor), and judicial review of the Secretary's final decision.

The role of complaint management in the service recovery process.

PubMed

Bendall-Lyon, D; Powers, T L

2001-05-01

Patient satisfaction and retention can be influenced by the development of an effective service recovery program that can identify complaints and remedy failure points in the service system. Patient complaints provide organizations with an opportunity to resolve unsatisfactory situations and to track complaint data for quality improvement purposes. Service recovery is an important and effective customer retention tool. One way an organization can ensure repeat business is by developing a strong customer service program that includes service recovery as an essential component. The concept of service recovery involves the service provider taking responsive action to "recover" lost or dissatisfied customers and convert them into satisfied customers. Service recovery has proven to be cost-effective in other service industries. The complaint management process involves six steps that organizations can use to influence effective service recovery: (1) encourage complaints as a quality improvement tool; (2) establish a team of representatives to handle complaints; (3) resolve customer problems quickly and effectively; (4) develop a complaint database; (5) commit to identifying failure points in the service system; and (6) track trends and use information to improve service processes. Customer retention is enhanced when an organization can reclaim disgruntled patients through the development of effective service recovery programs. Health care organizations can become more customer oriented by taking advantage of the information provided by patient complaints, increasing patient satisfaction and retention in the process.

20 CFR 658.425 - Decision of DOL Administrative Law Judge.

Code of Federal Regulations, 2010 CFR

2010-04-01

... ADMINISTRATIVE PROVISIONS GOVERNING THE JOB SERVICE SYSTEM Job Service Complaint System Federal Js Complaint... jursidiction to consider the validity or constitutionality of JS regulations or of the Federal statutes under...

20 CFR 658.417 - Hearings.

Code of Federal Regulations, 2010 CFR

2010-04-01

... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false Hearings. 658.417 Section 658.417 Employees' Benefits EMPLOYMENT AND TRAINING ADMINISTRATION, DEPARTMENT OF LABOR ADMINISTRATIVE PROVISIONS GOVERNING THE JOB SERVICE SYSTEM Job Service Complaint System State Agency Js Complaint System § 658.417...

Patient complaints about hospital services: applying a complaint taxonomy to analyse and respond to complaints.

PubMed

Harrison, Reema; Walton, Merrilyn; Healy, Judith; Smith-Merry, Jennifer; Hobbs, Coletta

2016-04-01

To explore the applicability of a patient complaint taxonomy to data on serious complaint cases. Qualitative descriptive study. Complaints made to the New South Wales (NSW) Health Care Complaints Commission, Australia between 2005 and 2010. All 138 cases of serious complaints by patients about public hospitals and other health facilities investigated in the 5-year period. A thematic analysis of the complaints was conducted to identify particular complaint issues and the Reader et al. (Patient complaints in healthcare systems: a systematic review and coding taxonomy. BMJ Qual Saf 2014;23:678-89.) patient complaint taxonomy was then used to classify these issues into categories and sub-categories. The 138 investigated cases revealed 223 complaint issues. Complaint issues were distributed into the three domains of the patient complaint taxonomy: clinical, management and relationships. Complaint issue most commonly related to delayed diagnosis, misdiagnosis, medication errors, inadequate examinations, inadequate/nil treatment and quality of care including nursing care. The types of complaints from patients about their healthcare investigated by the NSW Commission were similar to those received by other patient complaint entities in Australia and worldwide. The application of a standard taxonomy to large numbers of complaints cases from different sources would enable the creation of aggregated data. Such data would have better statistical capacity to identify common safety and quality healthcare problems and so point to important areas for improvement. Some conceptual challenges in devising and using a taxonomy must be addressed, such as inherent problems in ensuring coding consistency, and giving greater weight to patient concerns about their treatment. © The Author 2016. Published by Oxford University Press in association with the International Society for Quality in Health Care; all rights reserved.

47 CFR 76.1713 - Complaint resolution.

Code of Federal Regulations, 2010 CFR

2010-10-01

... local franchising authority and the cable system operator. ... system operators shall establish a process for resolving complaints from subscribers about the quality of... for inspection by the Commission and franchising authorities, upon request. These records shall be...

Consumer Protection in HE: Complacency and Complaints, Compliance and Complexities

ERIC Educational Resources Information Center

Palfreyman, David

2012-01-01

The author argues that a Higher Education Bill will be lacking in the future, as promised in the 2011 White Paper on HE; and hence the regulatory framework for English HE will, for the immediate future at least, have to evolve within the law as it is rather than via new legal powers. The essential issue is how to extract the benefits of market…

20 CFR 658.424 - Federal hearings.

Code of Federal Regulations, 2010 CFR

2010-04-01

... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false Federal hearings. 658.424 Section 658.424 Employees' Benefits EMPLOYMENT AND TRAINING ADMINISTRATION, DEPARTMENT OF LABOR ADMINISTRATIVE PROVISIONS GOVERNING THE JOB SERVICE SYSTEM Job Service Complaint System Federal Js Complaint System § 658.424 Federal...

48 CFR 8.711 - Quality complaints.

Code of Federal Regulations, 2010 CFR

2010-10-01

... 48 Federal Acquisition Regulations System 1 2010-10-01 2010-10-01 false Quality complaints. 8.711... Blind or Severely Disabled 8.711 Quality complaints. (a) When the quality of supplies or services... the appropriate central nonprofit agency. (b) When quality problems cannot be resolved by the Ability...

34 CFR 303.172 - Lead agency procedures for resolving complaints.

Code of Federal Regulations, 2010 CFR

2010-07-01

... 34 Education 2 2010-07-01 2010-07-01 false Lead agency procedures for resolving complaints. 303.172 Section 303.172 Education Regulations of the Offices of the Department of Education (Continued... System-Application Requirements § 303.172 Lead agency procedures for resolving complaints. Each...

42 CFR 493.1233 - Standard: Complaint investigations.

Code of Federal Regulations, 2010 CFR

2010-10-01

... 42 Public Health 5 2010-10-01 2010-10-01 false Standard: Complaint investigations. 493.1233 Section 493.1233 Public Health CENTERS FOR MEDICARE & MEDICAID SERVICES, DEPARTMENT OF HEALTH AND HUMAN... a system in place to ensure that it documents all complaints and problems reported to the laboratory...

Victoria's review of registration for health practitioners.

PubMed

Scotts, H; Carter, M

1988-01-01

This article discusses some of the issues raised in the Interim Report of the current Review of Registration of Health Practitioners being conducted for the Victorian Health Department. The Report attempts to develop the framework in which the registration Boards will operate as part of a cohesive registration system. It proposed a mechanism and criteria for the registration of new groups as well as principles which can be applied to the ongoing review of each existing Board. The Review takes the perspective that registration of health practitioners carries with it both advantages and disadvantages for the general community. Under the proposed new system the controls exercised over health care providers by Registration Boards would be evaluated on the basis of to what extent the benefits to the public outweighed the potential costs. It is in this context that the Report addresses issues such as consumer complaints handling, registration of individual practitioners and controls over professional advertising and other business practices.

Identification of doctors at risk of recurrent complaints: a national study of healthcare complaints in Australia

PubMed Central

Bismark, Marie M; Spittal, Matthew J; Gurrin, Lyle C; Ward, Michael; Studdert, David M

2013-01-01

Objectives (1) To determine the distribution of formal patient complaints across Australia's medical workforce and (2) to identify characteristics of doctors at high risk of incurring recurrent complaints. Methods We assembled a national sample of all 18 907 formal patient complaints filed against doctors with health service ombudsmen (‘Commissions’) in Australia over an 11-year period. We analysed the distribution of complaints among practicing doctors. We then used recurrent-event survival analysis to identify characteristics of doctors at high risk of recurrent complaints, and to estimate each individual doctor's risk of incurring future complaints. Results The distribution of complaints among doctors was highly skewed: 3% of Australia's medical workforce accounted for 49% of complaints and 1% accounted for a quarter of complaints. Short-term risks of recurrence varied significantly among doctors: there was a strong dose-response relationship with number of previous complaints and significant differences by doctor specialty and sex. At the practitioner level, risks varied widely, from doctors with <10% risk of further complaints within 2 years to doctors with >80% risk. Conclusions A small group of doctors accounts for half of all patient complaints lodged with Australian Commissions. It is feasible to predict which doctors are at high risk of incurring more complaints in the near future. Widespread use of this approach to identify high-risk doctors and target quality improvement efforts coupled with effective interventions, could help reduce adverse events and patient dissatisfaction in health systems. PMID:23576774

Patient complaints in healthcare systems: a systematic review and coding taxonomy

PubMed Central

Reader, Tom W; Gillespie, Alex; Roberts, Jane

2014-01-01

Background Patient complaints have been identified as a valuable resource for monitoring and improving patient safety. This article critically reviews the literature on patient complaints, and synthesises the research findings to develop a coding taxonomy for analysing patient complaints. Methods The PubMed, Science Direct and Medline databases were systematically investigated to identify patient complaint research studies. Publications were included if they reported primary quantitative data on the content of patient-initiated complaints. Data were extracted and synthesised on (1) basic study characteristics; (2) methodological details; and (3) the issues patients complained about. Results 59 studies, reporting 88 069 patient complaints, were included. Patient complaint coding methodologies varied considerably (eg, in attributing single or multiple causes to complaints). In total, 113 551 issues were found to underlie the patient complaints. These were analysed using 205 different analytical codes which when combined represented 29 subcategories of complaint issue. The most common issues complained about were ‘treatment’ (15.6%) and ‘communication’ (13.7%). To develop a patient complaint coding taxonomy, the subcategories were thematically grouped into seven categories, and then three conceptually distinct domains. The first domain related to complaints on the safety and quality of clinical care (representing 33.7% of complaint issues), the second to the management of healthcare organisations (35.1%) and the third to problems in healthcare staff–patient relationships (29.1%). Conclusions Rigorous analyses of patient complaints will help to identify problems in patient safety. To achieve this, it is necessary to standardise how patient complaints are analysed and interpreted. Through synthesising data from 59 patient complaint studies, we propose a coding taxonomy for supporting future research and practice in the analysis of patient complaint data. PMID:24876289

EPA iComplaints

EPA Pesticide Factsheets

The iComplaints system is an enterprise-level COTS (Commercial Off-The-Shelf) product that provides all of the funtionality required to collect, track, manage, process and report on information regarding internal EEO complaints in accordance with several civil rights laws and regulations, to include but not limited to, Title VII of the Civil Rights Act.

Sensory politics: The tug-of-war between potability and palatability in municipal water production.

PubMed

Spackman, Christy; Burlingame, Gary A

2018-06-01

Sensory information signaled the acceptability of water for consumption for lay and professional people into the early twentieth century. Yet as the twentieth century progressed, professional efforts to standardize water-testing methods have increasingly excluded aesthetic information, preferring to rely on the objectivity of analytic information. Despite some highly publicized exceptions, consumer complaints remain peripheral to the making and regulating of drinking water. This exclusion is often attributed to the unreliability of the human senses in detecting danger. However, technical discussions among water professionals during the twentieth century suggest that this exclusion is actually due to sensory politics, the institutional and regulatory practices of inclusion or exclusion of sensory knowledge from systems of action. Water workers developed and turned to standardized analytical methods for detecting chemical and microbiological contaminants, and more recently sensory contaminants, a process that attempted to mitigate the unevenness of human sensing. In so doing, they created regimes of perception that categorized consumer sensory knowledge as aesthetic. By siloing consumers' sensory knowledge about water quality into the realm of the aesthetic instead of accommodating it in the analytic, the regimes of perception implemented during the twentieth century to preserve health have marginalized subjective experiences. Discounting the human experience with municipal water as irrelevant to its quality, control and regulation is out of touch with its intended use as an ingestible, and calls for new practices that engage consumers as valuable participants.

Responsive consumerism: empowerment in markets for health plans.

PubMed

Elbel, Brian; Schlesinger, Mark

2009-09-01

American health policy is increasingly relying on consumerism to improve its performance. This article examines a neglected aspect of medical consumerism: the extent to which consumers respond to problems with their health plans. Using a telephone survey of five thousand consumers conducted in 2002, this article assesses how frequently consumers voice formal grievances or exit from their health plan in response to problems of differing severity. This article also examines the potential impact of this responsiveness on both individuals and the market. In addition, using cross-group comparisons of means and regressions, it looks at how the responses of "empowered" consumers compared with those who are "less empowered." The vast majority of consumers do not formally voice their complaints or exit health plans, even in response to problems with significant consequences. "Empowered" consumers are only minimally more likely to formally voice and no more likely to leave their plan. Moreover, given the greater prevalence of trivial problems, consumers are much more likely to complain or leave their plans because of problems that are not severe. Greater empowerment does not alleviate this. While much of the attention on consumerism has focused on prospective choice, understanding how consumers respond to problems is equally, if not more, important. Relying on consumers' responses as a means to protect individual consumers or influence the market for health plans is unlikely to be successful in its current form.

Professional oversight of physician expert witnesses: an analysis of complaints to the Professional Conduct Committee of the American Association of Neurological Surgeons, 1992-2006.

PubMed

Kesselheim, Aaron S; Studdert, David M

2009-01-01

To investigate the role of the professional conduct review program that is operated by the American Association of Neurological Surgeons (AANS). The program adjudicates complaints against AANS members for their work as expert witnesses in medical malpractice litigation. Policymakers worry that physician expert witnesses who espouse unfounded views in malpractice cases may fuel inappropriate litigation. A growing number of professional societies have sought to oversee their members' work as expert witnesses by instituting standards to regulate this conduct and enforcing those standards through formal disciplinary procedures. The AANS runs the longest-established and busiest program of this kind in the country. Plaintiffs' lawyers and consumer advocates have questioned the even-handedness of this form of self-regulation. We reviewed the confidential case summaries of all 59 complaints involving charges of inappropriate expert witness testimony adjudicated by the AANS Professional Conduct Committee from 1992 to 2006. We developed descriptive categories for the characteristics of the complainant and respondent, the types of misconduct alleged, and the outcomes of the review, including penalties imposed. The most common type of allegation was presentation of testimony that misrepresented the standard of care. Nineteen complaints (32%) were dismissed, but 40 (68%) resulted in sanctions ranging from censure to expulsion from membership. Both the frequency of complaints and length of sanctions have increased in the last 4 years. Although the AANS is highly attentive to procedural fairness, the overwhelming majority (57/59, 97%) of complaints related to testimony from witnesses acting for plaintiffs. Professional organizations may play a useful role in oversight of expert witness conduct, provided they maintain procedural fairness and strive for impartiality, as the AANS program seems to have done. However, from a policy perspective, this form of oversight is incomplete and should be complemented by other mechanisms aimed at ensuring the quality of physician testimony.

From Lydia Pinkham to Queen Levitra: direct-to-consumer advertising and medicalisation.

PubMed

Conrad, Peter; Leiter, Valerie

2008-09-01

The medicalisation of life problems has been occurring for well over a century and has increased over the past 30 years, with the engines of medicalisation shifting to biotechnology, managed care, and consumers. This paper examines one strand of medicalisation during the last century: direct-to-consumer advertising (DTCA) of pharmaceuticals. In particular, it examines the roles that physicians and the Food and Drug Administration (FDA) have played in regulating DTCA in the US. Two advertising exemplars, the late 19(th) century Lydia E. Pinkham's Vegetable Compound (for 'women's complaints') and contemporary Levitra (for erectile dysfunction) are used to examine the parallels between the patent medicine era and the DTCA era. DTCA re-establishes the direct and independent relationship between drug companies and consumers that existed in the late 19(th) century, encouraging self-diagnosis and requests for specific drugs. The extravagant claims of Lydia Pinkham's day are constrained by laws, but modern-day advertising is more subtle and sophisticated. DTCA has facilitated the impact of the pharmaceutical industry and consumers in becoming more important forces in medicalisation.

Transparency of Mandatory Information Disclosure and Concerns of Health Services Providers and Consumers

PubMed Central

Yan, Yu-Hua; Kung, Chih-Ming; Fang, Shih-Chieh; Chen, Yi

2017-01-01

Background: This study analyzed differences between transparency of information disclosure and related demands from the health service consumer’s perspective. It also compared how health service providers and consumers are associated by different levels of mandatory information disclosure. Methods: We obtained our research data using a questionnaire survey (health services providers, n = 201; health service consumers, n = 384). Results: Health service consumers do not have major concerns regarding mandatory information disclosure. However, they are concerned about complaint channels and settlement results, results of patient satisfaction surveys, and disclosure of hospital financial statements (p < 0.001). We identified significant differences in health service providers’ and consumers’ awareness regarding the transparency of information disclosure (p < 0.001). Conclusions: It may not be possible for outsiders to properly interpret the information provided by hospitals. Thus, when a hospital discloses information, it is necessary for the government to consider the information’s applicability. Toward improving medical expertise and information asymmetry, the government has to reduce the burden among health service consumers in dealing with this information, and it has to use the information effectively. PMID:28075362

48 CFR 1503.905 - Procedures for investigating complaints.

Code of Federal Regulations, 2011 CFR

2011-10-01

... 48 Federal Acquisition Regulations System 6 2011-10-01 2011-10-01 false Procedures for investigating complaints. 1503.905 Section 1503.905 Federal Acquisition Regulations System ENVIRONMENTAL PROTECTION AGENCY GENERAL IMPROPER BUSINESS PRACTICES AND PERSONAL CONFLICTS OF INTEREST Whistle Blower...

75 FR 61773 - Notice of Receipt of Complaint; Solicitation of Comments Relating to the Public Interest

Federal Register 2010, 2011, 2012, 2013, 2014

2010-10-06

... Certain Video Game Systems and Controllers, DN 2756; the Commission is soliciting comments on any public... game systems and controllers. The complaint names as respondents Nintendo Co., Ltd. of Minami-ku, Kyoto...

48 CFR 22.1406 - Complaint procedures.

Code of Federal Regulations, 2012 CFR

2012-10-01

... Federal Contract Compliance, 200 Constitution Avenue, NW., Washington, DC 20210, or to any OFCCP regional... 48 Federal Acquisition Regulations System 1 2012-10-01 2012-10-01 false Complaint procedures. 22.1406 Section 22.1406 Federal Acquisition Regulations System FEDERAL ACQUISITION REGULATION...

48 CFR 22.1406 - Complaint procedures.

Code of Federal Regulations, 2013 CFR

2013-10-01

... Federal Contract Compliance, 200 Constitution Avenue, NW., Washington, DC 20210, or to any OFCCP regional... 48 Federal Acquisition Regulations System 1 2013-10-01 2013-10-01 false Complaint procedures. 22.1406 Section 22.1406 Federal Acquisition Regulations System FEDERAL ACQUISITION REGULATION...

48 CFR 22.1406 - Complaint procedures.

Code of Federal Regulations, 2010 CFR

2010-10-01

... Federal Contract Compliance, 200 Constitution Avenue, NW., Washington, DC 20210, or to any OFCCP regional... 48 Federal Acquisition Regulations System 1 2010-10-01 2010-10-01 false Complaint procedures. 22.1406 Section 22.1406 Federal Acquisition Regulations System FEDERAL ACQUISITION REGULATION...

48 CFR 22.1308 - Complaint procedures.

Code of Federal Regulations, 2012 CFR

2012-10-01

... 48 Federal Acquisition Regulations System 1 2012-10-01 2012-10-01 false Complaint procedures. 22.1308 Section 22.1308 Federal Acquisition Regulations System FEDERAL ACQUISITION REGULATION... the Department of Labor, or to the Director, Office of Federal Contract Compliance Programs, 200...

48 CFR 22.1308 - Complaint procedures.

Code of Federal Regulations, 2014 CFR

2014-10-01

... 48 Federal Acquisition Regulations System 1 2014-10-01 2014-10-01 false Complaint procedures. 22.1308 Section 22.1308 Federal Acquisition Regulations System FEDERAL ACQUISITION REGULATION... the Department of Labor, or to the Director, Office of Federal Contract Compliance Programs, 200...

48 CFR 22.1308 - Complaint procedures.

Code of Federal Regulations, 2013 CFR

2013-10-01

... 48 Federal Acquisition Regulations System 1 2013-10-01 2013-10-01 false Complaint procedures. 22.1308 Section 22.1308 Federal Acquisition Regulations System FEDERAL ACQUISITION REGULATION... the Department of Labor, or to the Director, Office of Federal Contract Compliance Programs, 200...

48 CFR 22.1308 - Complaint procedures.

Code of Federal Regulations, 2010 CFR

2010-10-01

... 48 Federal Acquisition Regulations System 1 2010-10-01 2010-10-01 false Complaint procedures. 22.1308 Section 22.1308 Federal Acquisition Regulations System FEDERAL ACQUISITION REGULATION... the Department of Labor, or to the Director, Office of Federal Contract Compliance Programs, 200...

48 CFR 422.1406 - Complaint procedures.

Code of Federal Regulations, 2010 CFR

2010-10-01

... 48 Federal Acquisition Regulations System 4 2010-10-01 2010-10-01 false Complaint procedures. 422.1406 Section 422.1406 Federal Acquisition Regulations System DEPARTMENT OF AGRICULTURE SOCIOECONOMIC PROGRAMS APPLICATION OF LABOR LAWS TO GOVERNMENT ACQUISITIONS Employment of Workers With Disabilities 422...

48 CFR 8.711 - Quality complaints.

Code of Federal Regulations, 2011 CFR

2011-10-01

... 48 Federal Acquisition Regulations System 1 2011-10-01 2011-10-01 false Quality complaints. 8.711 Section 8.711 Federal Acquisition Regulations System FEDERAL ACQUISITION REGULATION ACQUISITION PLANNING REQUIRED SOURCES OF SUPPLIES AND SERVICES Acquisition From Nonprofit Agencies Employing People Who Are...

Patient Drug Safety Reporting: Diabetes Patients' Perceptions of Drug Safety and How to Improve Reporting of Adverse Events and Product Complaints.

PubMed

Patel, Puja; Spears, David; Eriksen, Betina Østergaard; Lollike, Karsten; Sacco, Michael

2018-03-01

Global health care manufacturer Novo Nordisk commissioned research regarding awareness of drug safety department activities and potential to increase patient feedback. Objectives were to examine patients' knowledge of pharmaceutical manufacturers' responsibilities and efforts regarding drug safety, their perceptions and experiences related to these efforts, and how these factors influence their thoughts and behaviors. Data were collected before and after respondents read a description of a drug safety department and its practices. We conducted quantitative survey research across 608 health care consumers receiving treatment for diabetes in the United States, Germany, United Kingdom, and Italy. This research validated initial, exploratory qualitative research (across 40 comparable consumers from the same countries) which served to guide design of the larger study. Before reading a drug safety department description, 55% of respondents were unaware these departments collect safety information on products and patients. After reading the description, 34% reported the department does more than they expected to ensure drug safety, and 56% reported "more confidence" in the industry as a whole. Further, 66% reported themselves more likely to report an adverse event or product complaint, and 60% reported that they were more likely to contact a drug safety department with questions. The most preferred communication methods were websites/online forums (39%), email (27%), and telephone (25%). Learning about drug safety departments elevates consumers' confidence in manufacturers' safety efforts and establishes potential for patients to engage in increased self-monitoring and reporting. Study results reveal potentially actionable insights for the industry across patient and physician programs and communications.

Analysis of postmarket complaints database for the iFuse SI Joint Fusion System®: a minimally invasive treatment for degenerative sacroiliitis and sacroiliac joint disruption

PubMed Central

Miller, Larry E; Reckling, W Carlton; Block, Jon E

2013-01-01

Background The sacroiliac joint is a common but under-recognized source of low back and gluteal pain. Patients with degenerative sacroiliitis or sacroiliac joint disruption resistant to nonsurgical treatments may undergo open surgery with sacroiliac joint arthrodesis, although outcomes are mixed and risks are significant. Minimally invasive sacroiliac joint arthrodesis was developed to minimize the risk of iatrogenic injury and to improve patient outcomes compared with open surgery. Methods Between April 2009 and January 2013, 5319 patients were treated with the iFuse SI Joint Fusion System® for conditions including sacroiliac joint disruption and degenerative sacroiliitis. A database was prospectively developed to record all complaints reported to the manufacturer in patients treated with the iFuse device. Complaints were collected through spontaneous reporting mechanisms in support of ongoing mandatory postmarket surveillance efforts. Results Complaints were reported in 204 (3.8%) patients treated with the iFuse system. Pain was the most commonly reported clinical complaint (n = 119, 2.2%), with nerve impingement (n = 48, 0.9%) and recurrent sacroiliac joint pain (n = 43, 0.8%) most frequently cited. All other clinical complaints were rare (≤0.2%). Ninety-six revision surgeries were performed in 94 (1.8%) patients at a median follow-up of four (range 0–30) months. Revisions were typically performed in the early postoperative period for treatment of a symptomatic malpositioned implant (n = 46, 0.9%) or to correct an improperly sized implant in an asymptomatic patient (n = 10, 0.2%). Revisions in the late postoperative period were performed to treat symptom recurrence (n = 34, 0.6%) or for continued pain of undetermined etiology (n = 6, 0.1%). Conclusion Analysis of a postmarket product complaints database demonstrates an overall low risk of complaints with the iFuse SI Joint Fusion System in patients with degenerative sacroiliitis or sacroiliac joint disruption. PMID:23761982

Analysis of postmarket complaints database for the iFuse SI Joint Fusion System®: a minimally invasive treatment for degenerative sacroiliitis and sacroiliac joint disruption.

PubMed

Miller, Larry E; Reckling, W Carlton; Block, Jon E

2013-01-01

The sacroiliac joint is a common but under-recognized source of low back and gluteal pain. Patients with degenerative sacroiliitis or sacroiliac joint disruption resistant to nonsurgical treatments may undergo open surgery with sacroiliac joint arthrodesis, although outcomes are mixed and risks are significant. Minimally invasive sacroiliac joint arthrodesis was developed to minimize the risk of iatrogenic injury and to improve patient outcomes compared with open surgery. Between April 2009 and January 2013, 5319 patients were treated with the iFuse SI Joint Fusion System® for conditions including sacroiliac joint disruption and degenerative sacroiliitis. A database was prospectively developed to record all complaints reported to the manufacturer in patients treated with the iFuse device. Complaints were collected through spontaneous reporting mechanisms in support of ongoing mandatory postmarket surveillance efforts. Complaints were reported in 204 (3.8%) patients treated with the iFuse system. Pain was the most commonly reported clinical complaint (n = 119, 2.2%), with nerve impingement (n = 48, 0.9%) and recurrent sacroiliac joint pain (n = 43, 0.8%) most frequently cited. All other clinical complaints were rare (≤0.2%). Ninety-six revision surgeries were performed in 94 (1.8%) patients at a median follow-up of four (range 0-30) months. Revisions were typically performed in the early postoperative period for treatment of a symptomatic malpositioned implant (n = 46, 0.9%) or to correct an improperly sized implant in an asymptomatic patient (n = 10, 0.2%). Revisions in the late postoperative period were performed to treat symptom recurrence (n = 34, 0.6%) or for continued pain of undetermined etiology (n = 6, 0.1%). Analysis of a postmarket product complaints database demonstrates an overall low risk of complaints with the iFuse SI Joint Fusion System in patients with degenerative sacroiliitis or sacroiliac joint disruption.

75 FR 13540 - Notice of Public Information Collections Being Submitted to the Office of Management and Budget...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-03-22

... INFORMATION: OMB Control Number: 3060-0874. Title: FCC Form 2000 A through F, FCC Form 475-B, FCC Form 1088 A...): FCC Form 2000 A through F, FCC Form 475-B, FCC Form 1088 A through H, and FCC Form 501. Type of Review... indecent programming. The FCC Form 475-B will remain unchanged. The FCC Form 1088 Consumer Complaint Form...

State survey of medical boards regarding abrupt loss of a prescriber of controlled substances.

PubMed

Sera, Leah; Brown, Micke; McPherson, Mary Lynn; Walker, Kathryn A; Klein-Schwartz, Wendy

The purpose of the study was to evaluate states' experiences with abrupt changes in controlled substances (CS) prescribing, to determine whether states have action plans in place to manage such situations, and describe the components of any such plans. A survey of executive directors of 51 medical boards was conducted to evaluate states' experiences with abrupt changes in CS prescribing, the extent of consumer complaints attributed to these events, and the types of plans in place to manage these situations. Forty-six executive directors of medical boards responded. Twenty boards (43.5 percent) confirmed that their state had experienced abrupt loss of CS providers and 11 (55 percent) of these executive directors indicated that the loss resulted in increased consumer complaints. The majority of executive directors (86 percent) had no action plan. Six executive directors reported some type of action plan or process consisting of regulatory action, patient-provider connection, professional education, patient education, or public notice. Most states do not have operational plans in place. However, a few have key strategies that may be useful in addressing potential problems following abrupt loss of a CS prescriber. State medical boards can play a significant role in the development of comprehensive preparedness plans to mitigate damage from the loss of CS prescribers in the community.

Who gets the best sleep? Ethnic and socioeconomic factors related to sleep complaints.

PubMed

Grandner, Michael A; Patel, Nirav P; Gehrman, Philip R; Xie, Dawei; Sha, Daohang; Weaver, Terri; Gooneratne, Nalaka

2010-05-01

Lower socioeconomic status is associated with short or long sleep duration and sleep disturbance (e.g., sleep apnea), which are all related to increased mortality risk. General sleep complaints, however, which may better approximate symptoms as they are experienced, have not been examined in a large population sample. Sample consisted of n=159,856 participants from the Behavioral Risk Factor Surveillance System, representing 36 states/regions across the US. Sleep complaints were measured with a telephone survey item that assessed "trouble falling asleep," "staying asleep" or "sleeping too much." Data analysis utilized hierarchical logistic regression and Rao-Schott chi(2). Asian respondents reported the least complaints, and Hispanic/Latino and Black/African-American individuals reported fewer complaints than Whites. Lower income and educational attainment was associated with more sleep complaints. Employment was associated with less sleep complaints and unemployment with more. Married individuals reported the least sleep complaints. Significant interactions with race/ethnicity indicate that the relationship between sleep complaints and marital status, income and employment differs among groups for men, and the relationship with education differs among groups for women. Rates of sleep complaints in African-American, Hispanic/Latino and Asian/Other groups were similar to Whites. Lower socioeconomic status was associated with higher rates of sleep complaint. Copyright 2010 Elsevier B.V. All rights reserved.

Quality Management, Certification and Rating of Health Information on the Net with MedCERTAIN: Using a medPICS/RDF/XML metadata structure for implementing eHealth ethics and creating trust globally

PubMed Central

Eysenbach, Gunther; Yihune, Gabriel; Lampe, Kristian; Cross, Phil; Brickley, Dan

2000-01-01

MedCERTAIN (MedPICS Certification and Rating of Trustworthy Health Information on the Net, http://www.medcertain.org/) is a recently launched international project funded under the European Union's (EU) "Action Plan for safer use of the Internet". It provides a technical infrastructure and a conceptual basis for an international system of "quality seals", ratings and self-labelling of Internet health information, with the final aim to establish a global "trustmark" for networked health information. Digital "quality seals" are evaluative metadata (using standards such as PICS=Platform for Internet Content Selection, now being replaced by RDF/XML) assigned by trusted third-party raters. The project also enables and encourages self-labelling with descriptive metainformation by web authors. Together these measures will help consumers as well as professionals to identify high-quality information on the Internet. MedCERTAIN establishes a fully functional demonstrator for a self- and third-party rating system enabling consumers and professionals to filter harmful health information and to positively identify and select high quality information. We aim to provide a trustmark system which allows citizens to place greater confidence in networked information, to encourage health information providers to follow best practices guidelines such as the Washington eHealth Code of Ethics, to provide effective feedback and law enforcement channels to handle user complaints, and to stimulate medical societies to develop standard for patient information. The project further proposes and identifies standards for interoperability of rating and description services (such as libraries or national health portals) and fosters a worldwide collaboration to guide consumers to high-quality information on the web.

Rating the "Raters": Legal Exposure of Trustmark Authorities in the Context of Consumer Health Informatics

PubMed Central

Terry, Nicolas P

2000-01-01

There are three areas of potential legal exposure for an organization such as a trustmark authority involved in ehealth quality rating. First, an ehealth provider may make a complaint about negative or impliedly negative ratings rendered by the ratings body (false negative). Typically, a negative ratings complaint would rely on defamation or product disparagement causes of action. In some cases such complaints could be defended on the basis of absence of malice (US). Second, the rating body might render a positive rating on ehealth data that a third party allegedly relied upon and suffered injury (false positive). While the primary cause of action would be against the ehealth data provider, questions may arise as to possible liability of the trustmark authority. For example, some US liability exposure is possible based on cases involving the potential liability of product warrantors, trade associations and certifiers or endorsers. Third, a ratings body may face public law liability for its own web misfeasance. Several risk management approaches are possible and would not necessarily be mutually exclusive. These approaches will require careful investigation to assess their risk reduction potential and, in some cases, legislation.

Rating the Raters: Legal Exposure of Trustmark Authorities in the Context of Consumer Health Informatics

PubMed Central

2000-01-01

There are three areas of potential legal exposure for an organization such as a trustmark authority involved in e-health quality rating. First, an e-health provider may make a complaint about negative or impliedly negative ratings rendered by the ratings body (false negative). Typically, a negative ratings complaint would rely on defamation or product disparagement causes of action. In some cases such complaints could be defended on the basis of absence of malice (US). Second, the rating body might render a positive rating on e-health data that a third party allegedly relied upon and suffered injury (false positive). While the primary cause of action would be against the e-health data provider, questions may arise as to the possible liability of the trustmark authority. For example, some US liability exposure is possible based on cases involving the potential liability of product warrantors, trade associations, and certifiers or endorsers. Third, a ratings body may face public law liability for its own web misfeasance. Several risk management approaches are possible and would not necessarily be mutually exclusive. These approaches will require careful investigation to assess their risk reduction potential and, in some cases, the introduction of legislation. PMID:11720941

Rating the raters: legal exposure of trustmark authorities in the context of consumer health informatics.

PubMed

Terry, N P

2000-01-01

There are three areas of potential legal exposure for an organization such as a trustmark authority involved in e-health quality rating. First, an e-health provider may make a complaint about negative or impliedly negative ratings rendered by the ratings body (false negative). Typically, a negative ratings complaint would rely on defamation or product disparagement causes of action. In some cases such complaints could be defended on the basis of absence of malice (US). Second, the rating body might render a positive rating on e-health data that a third party allegedly relied upon and suffered injury (false positive). While the primary cause of action would be against the e-health data provider, questions may arise as to the possible liability of the trustmark authority. For example, some US liability exposure is possible based on cases involving the potential liability of product warrantors, trade associations, and certifiers or endorsers. Third, a ratings body may face public law liability for its own web misfeasance. Several risk management approaches are possible and would not necessarily be mutually exclusive. These approaches will require careful investigation to assess their risk reduction potential and, in some cases, the introduction of legislation.

75 FR 66391 - Regulations Containing Procedures for Handling of Retaliation Complaints; Extension of the Office...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-10-28

..., Procedures for Handling of Discrimination Complaints Under Section 806 of the Corporate and Criminal Fraud... Systems Security Act of 2007, Enacted as Section 1413 of the Implementing Recommendations of the 9/11... Complaints Under Section 806 of the Corporate and Criminal Fraud Accountability Act of 2002, Title VIII of...

Privacy Impact Assessment for the Application for Tips and Complaints

EPA Pesticide Factsheets

The Application for Tips and Complaints System collects information on potential violators. Learn how this data is collected in the system, how it will be used, access to the data, the purpose of data collection, and record retention policies for this data

Quantitative method to determine the regional drinking water odorant regulation goals based on odor sensitivity distribution: illustrated using 2-MIB.

PubMed

Yu, Jianwei; An, Wei; Cao, Nan; Yang, Min; Gu, Junong; Zhang, Dong; Lu, Ning

2014-07-01

Taste and odor (T/O) in drinking water often cause consumer complaints and are thus regulated in many countries. However, people in different regions may exhibit different sensitivities toward T/O. This study proposed a method to determine the regional drinking water odorant regulation goals (ORGs) based on the odor sensitivity distribution of the local population. The distribution of odor sensitivity to 2-methylisoborneol (2-MIB) by the local population in Beijing, China was revealed by using a normal distribution function/model to describe the odor complaint response to a 2-MIB episode in 2005, and a 2-MIB concentration of 12.9 ng/L and FPA (flavor profile analysis) intensity of 2.5 was found to be the critical point to cause odor complaints. Thus the Beijing ORG for 2-MIB was determined to be 12.9 ng/L. Based on the assumption that the local FPA panel can represent the local population in terms of sensitivity to odor, and that the critical FPA intensity causing odor complaints was 2.5, this study tried to determine the ORGs for seven other cities of China by performing FPA tests using an FPA panel from the corresponding city. ORG values between 12.9 and 31.6 ng/L were determined, showing that a unified ORG may not be suitable for drinking water odor regulations. This study presents a novel approach for setting drinking water odor regulations. Copyright © 2014. Published by Elsevier B.V.

78 FR 29364 - Independent Power Producers of New York, Inc. v. New York Independent System Operator, Inc.

Federal Register 2010, 2011, 2012, 2013, 2014

2013-05-20

... Power Producers of New York, Inc. v. New York Independent System Operator, Inc. Notice of Complaint Take notice that on May 10, 2013, Independent Power Producers of New York, Inc. (IPPNY or Complainant) filed a complaint against New York Independent System Operator, Inc. (NYISO or Respondent), pursuant to [[Page 29365...

78 FR 53196 - Agency Information Collection (Principles of Excellence Complaint System Intake); Comment Request

Federal Register 2010, 2011, 2012, 2013, 2014

2013-08-28

... (Principles of Excellence Complaint System Intake); Comment Request AGENCY: Veterans Benefits Administration, Department of Veterans Affairs. ACTION: Notice. SUMMARY: The Veterans Benefits Administration (VBA) is announcing an opportunity for public comment on the proposed collection of certain information by the agency...

76 FR 67209 - United States v. Grupo Bimbo S.A.B. de C.V., et al.; Proposed Final Judgment and Competitive...

Federal Register 2010, 2011, 2012, 2013, 2014

2011-10-31

... Grupo Bimbo S.A.B. de C.V. (``Grupo Bimbo'') and BBU, Inc. (collectively ``BBU'') of the North American..., 15 U.S.C. 18. The proposed Final Judgment, filed the same time as the Complaint, requires BBU to... Clayton Act, 15 U.S.C. 18, and result in higher prices for consumers of sliced bread in these markets. The...

Integration Telegram Bot on E-Complaint Applications in College

NASA Astrophysics Data System (ADS)

Rosid, M. A.; Rachmadany, A.; Multazam, M. T.; Nandiyanto, A. B. D.; Abdullah, A. G.; Widiaty, I.

2018-01-01

Internet of Things (IoT) has influenced human life where IoT internet connectivity extending from human-to-humans to human-to-machine or machine-to-machine. With this research field, it will be created a technology and concepts that allow humans to communicate with machines for a specific purpose. This research aimed to integrate between application service of the telegram sender with application of e-complaint at a college. With this application, users do not need to visit the Url of the E-compliant application; but, they can be accessed simply by submitting a complaint via Telegram, and then the complaint will be forwarded to the E-complaint Application. From the test results, e-complaint integration with Telegram Bot has been run in accordance with the design. Telegram Bot is made able to provide convenience to the user in this academician to submit a complaint, besides the telegram bot provides the user interaction with the usual interface used by people everyday on their smartphones. Thus, with this system, the complained work unit can immediately make improvements since all the complaints process can be delivered rapidly.

Complaints Against Family Physicians Submitted to Disciplinary Tribunals in the Netherlands: Lessons for Patient Safety

PubMed Central

Gaal, Sander; Hartman, Chantal; Giesen, Paul; van Weel, Chris; Verstappen, Wim; Wensing, Michel

2011-01-01

PURPOSE We analyzed the disciplinary law verdicts concerning family physicians, submitted to the Dutch disciplinary law system, to identify domains of high risk of harm for patients in family practice. METHODS The Dutch disciplinary law system offers patients the opportunity to file complaints against physicians outside a legal malpractice system, without possibility of financial compensation in case of verdicts in which the physician was found to be at fault. We performed an analysis of 250 random disciplinary law verdicts on Dutch family physicians submitted to disciplinary tribunals and published between 2008 and 2010. Our analysis focused on clinical domains represented in the verdicts with serious permanent damage or death. RESULTS Of the 74 complaints with a serious health outcome, 44.6% (n = 33) were related to a wrong diagnosis, 23.0% (n = 17) to insufficient care, 8.1% (n = 6) to a wrong treatment, 8.1% (n = 6) to a late arrival at a house visit, 5.4% (n = 4) to a late referral to the hospital, and 1.4% (n = 1) to insufficient information given; 9.5% (n = 7) consisted of other complaints. The wrong or late diagnosis-related cases mostly consisted of myocardial infarction and stroke (35.1%) and malignancies (33.7%). The family physician was disciplined as a result of 37 of these 74 complaints (50%). Logistic regression analysis showed that a serious outcome was associated with a higher probability of disciplinary measures (B=0.703; P =.02) CONCLUSIONS The disciplinary law system in the Netherlands differs fundamentally from a legal malpractice system. It can be used to learn from patients’ complaints with a view on improving patient safety. PMID:22084263

Prevalence of high frequency hearing loss consistent with noise exposure among people working with sound systems and general population in Brazil: A cross-sectional study

PubMed Central

El Dib, Regina P; Silva, Edina MK; Morais, José F; Trevisani, Virgínia FM

2008-01-01

Background Music is ever present in our daily lives, establishing a link between humans and the arts through the senses and pleasure. Sound technicians are the link between musicians and audiences or consumers. Recently, general concern has arisen regarding occurrences of hearing loss induced by noise from excessively amplified sound-producing activities within leisure and professional environments. Sound technicians' activities expose them to the risk of hearing loss, and consequently put at risk their quality of life, the quality of the musical product and consumers' hearing. The aim of this study was to measure the prevalence of high frequency hearing loss consistent with noise exposure among sound technicians in Brazil and compare this with a control group without occupational noise exposure. Methods This was a cross-sectional study comparing 177 participants in two groups: 82 sound technicians and 95 controls (non-sound technicians). A questionnaire on music listening habits and associated complaints was applied, and data were gathered regarding the professionals' numbers of working hours per day and both groups' hearing complaint and presence of tinnitus. The participants' ear canals were visually inspected using an otoscope. Hearing assessments were performed (tonal and speech audiometry) using a portable digital AD 229 E audiometer funded by FAPESP. Results There was no statistically significant difference between the sound technicians and controls regarding age and gender. Thus, the study sample was homogenous and would be unlikely to lead to bias in the results. A statistically significant difference in hearing loss was observed between the groups: 50% among the sound technicians and 10.5% among the controls. The difference could be addressed to high sound levels. Conclusion The sound technicians presented a higher prevalence of high frequency hearing loss consistent with noise exposure than did the general population, although the possibility of residual confounding due to unmeasured factors such as socioeconomic status cannot be ruled out. PMID:18462490

48 CFR 203.904 - Procedures for filing complaints.

Code of Federal Regulations, 2010 CFR

2010-10-01

... SYSTEM, DEPARTMENT OF DEFENSE GENERAL IMPROPER BUSINESS PRACTICES AND PERSONAL CONFLICTS OF INTEREST... otherwise discriminated against contrary to the policy in 203.903 may file a complaint with the DoD...

48 CFR 203.904 - Procedures for filing complaints.

Code of Federal Regulations, 2011 CFR

2011-10-01

... SYSTEM, DEPARTMENT OF DEFENSE GENERAL IMPROPER BUSINESS PRACTICES AND PERSONAL CONFLICTS OF INTEREST... otherwise discriminated against contrary to the policy in 203.903 may file a complaint with the DoD...

[Socio-economic aspects of epidemiology of helicobateriosis].

PubMed

Fedichkina, T P; Solenova, L G; Zykova, I E; German, S V; Modestova, A V; Kislitsyn, V A; Rakhmanin, Yu A; Bobrovnitsky, I P

There are considered special social and economic aspects of the epidemiology of Helicobacter pylori. These aspects acquired the particular importance for the last time due to the fact that the provision of the people with pure water has been becoming the focus of the attention of geopolitical and socio-economic interests in a number of countries. The availability ofpure drinking water serves a marker of the socio-economic state of the territory and the population living there. In Russia where different climatic conditions are deposited by considerable regional differences in the conditions of communal services caused both by various level of the socio-economic development of the territory, the supplementation with pure drinking water serves as the social determinant of the ecological conditions of the population’s life. This particularly has impact on the unfeasible technical state of the water distribution systems, microorganism ecology of which can substantially affect public health. The performed by authors a specialized screening ofpresented at the official web site of the joint-stock company «Mosvodokanal» current data concerning the quality of drinking water consumed by 2500 Moscovites, tested for the Helicobacter pylori infection revealed no deviations from the sanitary standards in the water received by the consumers. Along with that, the comparison of the map documents of the distribution of the Helicobacter pylori infection in Moscow with the distribution of citizens’ complaints of the decline of the quality of tap water has revealed a territorial fastening of the high values of the population infection rate of n^ylori and the urban sites with the greatest number of complaints. In the microbial ecology of water-distribution systems there are tightly aligned problems of their epidemiological safety, technical state and economic damage caused by corrosion as a result of microbiotic activity. In contrast to acute bacterial and viral infections which are deemed of the greatest importance when assessing the sanitary condition of water sources and water-distribution systems, the consequences of infection with H. pylori may not be manifestedfor a long time but some years later they may be manifested as serious chronic diseases (from gastritis to adenocarcinoma of the stomach and a wide range of extraintestinal pathologies), which causes great social and economic losses. Thus, the socio-economic aspect of the epidemiology of helicobacteriosis includes at least two components: the technic - the maintenance of the feasible technic and sanitary state of the water distribution systems and the medico-social - expenditures for screening and treatment of infected patients. In total they are an inseparable part of the prevention of socially-important diseases in the public health system.

Triaging Patient Complaints: Monte Carlo Cross-Validation of Six Machine Learning Classifiers

PubMed Central

Cooper, William O; Catron, Thomas F; Karrass, Jan; Zhang, Zhe; Singh, Munindar P

2017-01-01

Background Unsolicited patient complaints can be a useful service recovery tool for health care organizations. Some patient complaints contain information that may necessitate further action on the part of the health care organization and/or the health care professional. Current approaches depend on the manual processing of patient complaints, which can be costly, slow, and challenging in terms of scalability. Objective The aim of this study was to evaluate automatic patient triage, which can potentially improve response time and provide much-needed scale, thereby enhancing opportunities to encourage physicians to self-regulate. Methods We implemented a comparison of several well-known machine learning classifiers to detect whether a complaint was associated with a physician or his/her medical practice. We compared these classifiers using a real-life dataset containing 14,335 patient complaints associated with 768 physicians that was extracted from patient complaints collected by the Patient Advocacy Reporting System developed at Vanderbilt University and associated institutions. We conducted a 10-splits Monte Carlo cross-validation to validate our results. Results We achieved an accuracy of 82% and F-score of 81% in correctly classifying patient complaints with sensitivity and specificity of 0.76 and 0.87, respectively. Conclusions We demonstrate that natural language processing methods based on modeling patient complaint text can be effective in identifying those patient complaints requiring physician action. PMID:28760726

Quality of care and patient satisfaction in hospitals with high concentrations of black patients.

PubMed

Brooks-Carthon, J Margo; Kutney-Lee, Ann; Sloane, Douglas M; Cimiotti, Jeannie P; Aiken, Linda H

2011-09-01

To examine the influence of nursing-specifically nurse staffing and the nurse work environment-on quality of care and patient satisfaction in hospitals with varying concentrations of Black patients. Cross-sectional secondary analysis of 2006-2007 nurse survey data collected across four states (Florida, Pennsylvania, New Jersey, and California), the Hospital Consumer Assessment of Healthcare Providers and Systems survey, and administrative data. Global analysis of variance and linear regression models were used to examine the association between the concentration of Black patients on quality measures (readiness for discharge, patient or family complaints, health care-associated infections) and patient satisfaction, before and after accounting for nursing and hospital characteristics. Nurses working in hospitals with higher concentrations of Blacks reported poorer confidence in patients' readiness for discharge and more frequent complaints and infections. Patients treated in hospitals with higher concentrations of Blacks were less satisfied with their care. In the fully adjusted regression models for quality and patient satisfaction outcomes, the effects associated with the concentration of Blacks were explained in part by nursing and structural hospital characteristics. This study demonstrates a relationship between nursing, structural hospital characteristics, quality of care, and patient satisfaction in hospitals with high concentrations of Black patients. Consideration of nursing factors, in addition to other important hospital characteristics, is critical to understanding and improving quality of care and patient satisfaction in minority-serving hospitals. © 2011 Sigma Theta Tau International.

77 FR 24192 - Energy Spectrum, Inc. and Riverbay Corporation v. New York Independent System Operator; Notice of...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-04-23

... DEPARTMENT OF ENERGY Federal Energy Regulatory Commission [Docket No. EL12-56-000] Energy Spectrum, Inc. and Riverbay Corporation v. New York Independent System Operator; Notice of Complaint Take notice... Spectrum, Inc. and Riverbay Corporation (Complainants) collectively filed a formal complaint against New...

75 FR 32458 - TC Ravenswood, LLC v. New York Independent System Operator, Inc.; Notice of Complaint

Federal Register 2010, 2011, 2012, 2013, 2014

2010-06-08

... DEPARTMENT OF ENERGY Federal Energy Regulatory Commission [Docket No. EL10-70-000] TC Ravenswood... 385.206, TC Ravenswood, LLC (Complainant) filed a complaint against New York Independent System Operator, Inc. (NYISO) (Respondent), requesting FERC order the NYISO to reimburse TC Ravenswood, LLC, as...

78 FR 64064 - Agency Information Collection (Principles of Excellence Complaint System Intake) Activity Under...

Federal Register 2010, 2011, 2012, 2013, 2014

2013-10-25

... (Principles of Excellence Complaint System Intake) Activity Under OMB Review AGENCY: Veterans Benefits... to the Office of Management and Budget (OMB) for review and comment. The PRA submission describes the... Information and Regulatory Affairs, Office of Management and Budget, Attn: VA Desk Officer; 725 17th St. NW...

Responsive Consumerism: Empowerment in Markets for Health Plans

PubMed Central

Elbel, Brian; Schlesinger, Mark

2009-01-01

Context: American health policy is increasingly relying on consumerism to improve its performance. This article examines a neglected aspect of medical consumerism: the extent to which consumers respond to problems with their health plans. Methods: Using a telephone survey of five thousand consumers conducted in 2002, this article assesses how frequently consumers voice formal grievances or exit from their health plan in response to problems of differing severity. This article also examines the potential impact of this responsiveness on both individuals and the market. In addition, using cross-group comparisons of means and regressions, it looks at how the responses of “empowered” consumers compared with those who are “less empowered.” Findings: The vast majority of consumers do not formally voice their complaints or exit health plans, even in response to problems with significant consequences. “Empowered” consumers are only minimally more likely to formally voice and no more likely to leave their plan. Moreover, given the greater prevalence of trivial problems, consumers are much more likely to complain or leave their plans because of problems that are not severe. Greater empowerment does not alleviate this. Conclusions: While much of the attention on consumerism has focused on prospective choice, understanding how consumers respond to problems is equally, if not more, important. Relying on consumers’ responses as a means to protect individual consumers or influence the market for health plans is unlikely to be successful in its current form. PMID:19751285

Consumer preferences for fresh tomato at the European scale: a common segmentation on taste and firmness.

PubMed

Causse, Mathilde; Friguet, Chloé; Coiret, Clément; Lépicier, Mélanie; Navez, Brigitte; Lee, Monica; Holthuysen, Nancy; Sinesio, Fiorella; Moneta, Elisabetta; Grandillo, Silvana

2010-01-01

Although tomato flavor has not been a major goal for breeders, nowadays it becomes important as it is a subject of consumer complaint. A better knowledge of tomato consumer preferences, at the European level, should provide the basis for improvement of fruit quality and for market segmentation. In the framework of a large European project, 806 consumers from 3 countries, The Netherlands, France, and Italy, were presented with a set of 16 varieties representing the diversity of fresh tomato offer in order to evaluate their preferences. In parallel, sensory profiles were constructed by expert panels in each country. Preference maps were then constructed in each country revealing the structure of consumer preferences and allowing identification of the most important characteristics. Then a global analysis revealed that preferences were quite homogeneous across countries. This study identified the overall flavor and firmness as the most important traits for improving tomato fruit quality. It showed that consumer preferences from different European countries, with different cultures and food practices, are segmented following similar patterns when projected onto a common referential plan. Moreover, the results clearly showed that diversification of taste and texture is required to satisfy all consumers' expectations as some consumers preferred firm tomatoes, while others preferred melting ones and were more or less demanding in terms of sweetness and flavor intensity. Detailed comparisons also showed the importance of the fruit appearance in consumer preference. © 2010 Institute of Food Technologists®

Health effects of an organic diet--consumer experiences in the Netherlands.

PubMed

van de Vijver, Lucy P L; van Vliet, Marja E T

2012-11-01

Health is one of the main reasons for consumers to buy organic; however, scientific evidence for a health effect is still limited. The aim of this study was to investigate the perceived health effects experienced by consumers of organic food using a free access online questionnaire. A total of 566 respondents participated, of whom 30% reported no health effects. The other respondents reported better general health, including feeling more energetic and having better resistance to illness (70%), a positive effect on mental well-being (30%), improved stomach and bowel function (24%), improved condition of skin, hair and/or nails (19%), fewer allergic complaints (14%) and improved satiety (14%). Furthermore, it was found that the switch to organic food was often accompanied by the use of more freshly prepared foods and other lifestyle changes. This research provided insight into the experienced health effects of consumers of organic food. Although the study design does not permit direct conclusions on health effects of organic food, the results can serve as a basis for the generation of new hypotheses. Copyright © 2012 Society of Chemical Industry.

78 FR 79480 - Notice of Receipt of Complaint; Solicitation of Comments Relating to the Public Interest

Federal Register 2010, 2011, 2012, 2013, 2014

2013-12-30

...Notice is hereby given that the U.S. International Trade Commission has received a complaint entitled Certain Vision-Based Driver Assistance System Cameras and Components Thereof, DN 2993; the Commission is soliciting comments on any public interest issues raised by the complaint or complainant's filing under section 210.8(b) of the Commission's Rules of Practice and Procedure (19 CFR 210.8(b)).

Sleep, sleepiness and health complaints in police officers: the effects of a flexible shift system.

PubMed

Eriksen, Claire Anne; Kecklund, Göran

2007-04-01

The aim of the study was to study the effects of a flexible shift system (based on self-determined work hours) with respect to sleep/wake complaints and subjective health. The comparison group was a rapidly rotating shift system, with frequently occurring quick returns. A secondary aim was to examine the relation between work hour characteristics indicating compressed or difficult rosters (e.g. number of workdays in a row, frequency of quick returns and long work shifts) and subjective sleep and sleepiness, within the flexible shift system group. The sample of the analysis included 533 randomly selected police officers, of which 26% were females. The participants answered a questionnaire. The results showed that the flexible shift system group did not differ with respect to sleep/wake complaints and subjective health. However, the flexible shift group obtained more sleep in connection with the shifts, probably because of longer rest time between shifts. Thus, they worked less quick returns and long work shifts. The association between work hour characteristics and sleep/wake complaints was weak in the flexible shift group. Instead, sleep/wake problems were mainly associated with the attitude to work hours.

Ano-rectal complaints in general practitioner visits: consumer point of view.

PubMed

Pigot, François; Siproudhis, Laurent; Bigard, Marc-André; Staumont, Ghislain

2006-12-01

The perception patients consulting for primary care have of anorectal disorders has never been evaluated. Our aim was to analyze proctological complaints among outpatients consulting general practitioners. Among 1484 physicians who responded to a nationwide mailing in France, 161 enrolled 437 females and 358 males consulting between October 2004 and December 2005. Females were younger than males (46 +/- 15 vs 51 +/- 13 years) (p<0.0001). Intermediate and upper social-occupational categories were overrepresented as compared with the general population. Symptoms were pain (48%), bleeding (37%), swelling (26%) and pruritus (24%). For 76%, these symptoms persisted for less than one month and 58% mentioned earlier visits or prior treatment. The first manifestation was correlated with a pregnancy in 31% of women. Present symptoms were secondary to acute constipation (52%), stress (33%), ingestion of spices (29%) or alcohol (20%), and diarrhea (8%). Symptoms were considered important in 61% or a cause of anxiety in 33% of patients. Treatment was prescribed for all patients: ointments (90%), phlebotonics (66%) or suppositories (51%), in combination for 75% of prescriptions. Patients preferred oral medicines (41%), ointments (30%) and suppositories (7%). Proctological complaints are a reason for repeated visits to the general practitioner and lead to repeated prescriptions. Patients appreciate anti-hemorrhoidal treatments variably.

Back Complaints in the Elders (BACE); design of cohort studies in primary care: an international consortium

PubMed Central

2011-01-01

Background Although back complaints are common among older people, limited information is available in the literature about the clinical course of back pain in older people and the identification of older persons at risk for the transition from acute back complaints to chronic back pain. The aim of this study is to assess the course of back complaints and identify prognostic factors for the transition from acute back complaints to chronic back complaints in older people who visit a primary health care physician. Methods/design The design is a prospective cohort study with one-year follow-up. There will be no interference with usual care. Patients older than 55 years who consult a primary health care physician with a new episode of back complaints will be included in this study. Data will be collected using a questionnaire, physical examination and X-ray at baseline, and follow-up questionnaires after 6 weeks and 3, 6, 9 and 12 months. The study 'Back Complaints in the Elders' (BACE) will take place in different countries: starting in the Netherlands, Brazil and Australia. The research groups collaborate in the BACE consortium. The design and basic objectives of the study will be the same across the studies. Discussion This consortium is a collaboration between different research groups, aiming to provide insight into the course of back complaints in older people and to identify prognostic factors for the transition from acute back complaints to chronic back complaints in older persons. The BACE consortium allows to investigate differences between older people with back complaints and the health care systems in the different countries and to increase the statistical power by enabling meta-analyses using the individual patient data. Additional research groups worldwide are invited to join the BACE consortium. PMID:21854620

The medical complaints and disciplinary process in New Zealand: doctors' suggestions for change.

PubMed

Cunningham, Wayne

2004-07-23

To document New Zealand doctors' opinions about the complaints and disciplinary process, and to develop a proposal for change. A cross-sectional survey of New Zealand doctors randomly selected to include vocationally registered general practitioners, vocationally registered hospital-based specialists, and general registrants. Qualitative (thematic) analysis of written responses was used to categorise doctors' ideas about the complaints system, and to develop a proposal for change 453 doctors responded to the survey. Respondents were aware of the complexity of medicine, the fallibility of doctors, and of tension between societal expectations of care and their ability to meet those expectations. They perceived a societal culture of blame, and indicated that complaints should provide an opportunity for learning (for both complainants and doctors to be heard), and for a satisfactory outcome to be achieved for both doctors and complainants. They indicated that complaints should be resolved rapidly, that frivolous and vexatious complaints should be identified early in the process, and that the role of the media should be minimised. They indicated that the complaints process should be transparent, with complaints tribunals using appropriate advisors and standards of judgment. The proposal for change was a single point of entry for all complaints. New Zealand doctors are aware of the nature of the practice of medicine, and the sociopolitical context of the delivery of care. They support the notion of a Complaints Tribunal providing a single point of entry for all complaints, and which uses a process that is transparently appropriate for both doctors and complainants.

Is there a conflicted surrogate syndrome affecting quality of care in nursing homes?

PubMed

Kidder, Samuel W; Smith, David A

2006-03-01

Is there a point at which family complaints about care cease to be constructive and become excessive and counterproductive? Do excessive complaint behaviors represent a "conflicted surrogate syndrome" that is indicative of psychopathology in the family member or family system? Can this psychopathology result in avoidance behavior by the nursing staff sufficient to result in poor care? While many family/resident complaints are valid and should be viewed as constructive there are occasions when excessive complaints by the family of a nursing facility resident are a result of psychiatric illness or psychological problems in the family member(s) or are evidence of an abnormality in the family system. This series of brief case reports is offered to create discussion of what might be termed a "conflicted surrogate syndrome" that may result in avoidance behavior by staff and consequent poor care.

Intranasal Insulin: A Novel Treatment for Gulf War Multisymptom Illness

DTIC Science & Technology

2017-10-01

nervous system (CNS). Over the years it has been found that cognitive complaints have been particularly troublesome to GWV. Recent studies have shown a...central nervous system (CNS). Over the years it has been found that cognitive complaints have been particularly troublesome to GWV. Recent studies...GWV may reflect executive system dysfunction (Tillman et al., 2010) as reflected by slower motor responses across multiple cognitive domains (RAC

Modernising the regulation of medical migration: moving from national monopolies to international markets.

PubMed

Epstein, Richard J; Epstein, Stephen D

2012-10-05

Traditional top-down national regulation of internationally mobile doctors and nurses is fast being rendered obsolete by the speed of globalisation and digitisation. Here we propose a bottom-up system in which responsibility for hiring and accrediting overseas staff begins to be shared by medical employers, managers, and insurers. In this model, professional Boards would retain authority for disciplinary proceedings in response to local complaints, but would lose their present power of veto over foreign practitioners recruited by employers who have independently evaluated and approved such candidates' ability. Evaluations of this kind could be facilitated by globally accessible National Registers of professional work and conduct. A decentralised system of this kind could also dispense with time-consuming national oversight of continuing professional education and license revalidation, which tasks could be replaced over time by tighter institutional audit supported by stronger powers to terminate underperforming employees. Market forces based on the reputation (and, hence, financial and political viability) of employers and institutions could continue to ensure patient safety in the future, while at the same time improving both national system efficiency and international professional mobility.

Doctors' experiences and their perception of the most stressful aspects of complaints processes in the UK: an analysis of qualitative survey data

PubMed Central

Bourne, Tom; Vanderhaegen, Joke; Vranken, Renilt; Wynants, Laure; De Cock, Bavo; Peters, Mike; Timmerman, Dirk; Van Calster, Ben; Jalmbrant, Maria; Van Audenhove, Chantal

2016-01-01

Objectives To examine doctors' experiences of complaints, including which aspects are most stressful. We also investigated how doctors felt complaints processes could be improved. Design and methods A qualitative study based on a cross-sectional survey of members of the British Medical Association (BMA). We asked the following: (1) Try to summarise as best as you can your experience of the complaints process and how it made you feel. (2) What were the most stressful aspects of the complaint? (3) What would you improve in the complaints system? Participants We sent the survey to 95 636 doctors, and received 10 930 (11.4%) responses. Of these, 6146 had a previous, recent or current complaint and 3417 (31.3%) of these respondents answered questions 1 and 2. We randomly selected 1000 answers for analysis, and included 100 using the saturation principle. Of this cohort, 93 responses for question 3 were available. Main results Doctors frequently reported feeling powerless, emotionally distressed, and experiencing negative feelings towards both those managing complaints and the complainants themselves. Many felt unsupported, fearful of the consequences and that the complaint was unfair. The most stressful aspects were the prolonged duration and unpredictability of procedures, managerial incompetence, poor communication and perceiving that processes are biased in favour of complainants. Many reported practising defensively or considering changing career after a complaint, and few found any positive outcomes from complaints investigations. Physicians suggested procedures should be more transparent, competently managed, time limited, and that there should be an open dialogue with complainants and policies for dealing with vexatious complaints. Some felt more support for doctors was needed. Conclusions Complaints seriously impact on doctors' psychological wellbeing, and are associated with defensive practise. This is not beneficial to patient care. To improve procedures, doctors propose they are simplified, time limited and more transparent. PMID:27377638

76 FR 44320 - Buckeye Power, Inc. v. American Transmission Systems, Incorporated; Notice of Complaint

Federal Register 2010, 2011, 2012, 2013, 2014

2011-07-25

... Respondent) alleging that ATSI's voltage-differentiated rates for transmission service in the ATSI Zone of..., regardless of voltage. Buckeye certifies that copies of the complaint were served on ATSI, PJM, and the...

Health sector regulation in Thailand: recent progress and the future agenda.

PubMed

Teerawattananon, Yot; Tangcharoensathien, Viroj; Tantivess, Sripen; Mills, Anne

2003-03-01

This paper reviews the current system of regulation and assesses its effectiveness in the health-care system of Thailand. In order to achieve this, extensive documentary reviews were performed and supplemented by in-depth interviews. We found the existing regulatory framework to be fairly comprehensive with rules and roles firmly established. Regulations cover almost all relevant private and public organisations including individuals. However, the incomplete performance of regulatory functions was detected resulting in problems of overburdened staff and delays in performance of functions. Our recommendations propose the promotion of professional ethics and continuing education, an effort to narrow the gap between expectation and reality through public education, and the empowering of consumer organisations. The increasing popularity of medical lawsuits and professional insurance, which in part reflects the imperfect administration of the system, highlights the need for careful consideration of how best to handle the increase in complaints. The mapping of the regulatory system in this paper, together with the discussion of how to cope with the expansion of medicine as a business and with greater consumerism, will be of interest to other middle income countries that seek to reform and strengthen their regulatory system.

Quantifying Spatial Misclassification in Exposure to Noise Complaints Among Low-Income Housing Residents Across New York City Neighborhoods: A Global Positioning System (GPS) Study

PubMed Central

Duncan, Dustin T.; Tamura, Kosuke; Regan, Seann D.; Athens, Jessica; Elbel, Brian; Meline, Julie; Al-Ajlouni, Yazan A.; Chaix, Basile

2016-01-01

Purpose To examine if there was spatial misclassification in exposure to neighborhood noise complaints among a sample of low-income housing residents in New York City, comparing home-based spatial buffers and Global Positioning Systems (GPS) daily path buffers. Methods Data came from the community-based NYC Low-Income Housing, Neighborhoods and Health Study, where GPS tracking of the sample was conducted for a week (analytic n=102). We created a GPS daily path buffer (a buffering zone drawn around GPS tracks) of 200-meters and 400-meters. We also used home-based buffers of 200-meters and 400-meters. Using these “neighborhoods” (or exposure areas) we calculated neighborhood exposure to noisy events from 311 complaints data (analytic n=143,967). Friedman tests (to compare overall differences in neighborhood definitions) were applied. Results There were differences in neighborhood noise complaints according to the selected neighborhood definitions (p<0.05). For example, the mean neighborhood noise complaint count was 1196 per square kilometer for the 400-meter home-based and 812 per square kilometer for the 400-meter activity space buffer, illustrating how neighborhood definition influences the estimates of exposure to neighborhood noise complaints. Conclusions These analyses suggest that, whenever appropriate, GPS neighborhood definitions can be used in spatial epidemiology research in spatially mobile populations to understand people's lived experience. PMID:28063754

41 CFR 101-8.716 - Complaints.

Code of Federal Regulations, 2011 CFR

2011-07-01

... 41 Public Contracts and Property Management 2 2011-07-01 2007-07-01 true Complaints. 101-8.716 Section 101-8.716 Public Contracts and Property Management Federal Property Management Regulations System FEDERAL PROPERTY MANAGEMENT REGULATIONS GENERAL 8-NONDISCRIMINATION IN PROGRAMS RECEIVING FEDERAL...