Information logistics: A production-line approach to information services

NASA Technical Reports Server (NTRS)

Adams, Dennis; Lee, Chee-Seng

1991-01-01

Logistics can be defined as the process of strategically managing the acquisition, movement, and storage of materials, parts, and finished inventory (and the related information flow) through the organization and its marketing channels in a cost effective manner. It is concerned with delivering the right product to the right customer in the right place at the right time. The logistics function is composed of inventory management, facilities management, communications unitization, transportation, materials management, and production scheduling. The relationship between logistics and information systems is clear. Systems such as Electronic Data Interchange (EDI), Point of Sale (POS) systems, and Just in Time (JIT) inventory management systems are important elements in the management of product development and delivery. With improved access to market demand figures, logisticians can decrease inventory sizes and better service customer demand. However, without accurate, timely information, little, if any, of this would be feasible in today's global markets. Information systems specialists can learn from logisticians. In a manner similar to logistics management, information logistics is concerned with the delivery of the right data, to the ring customer, at the right time. As such, information systems are integral components of the information logistics system charged with providing customers with accurate, timely, cost-effective, and useful information. Information logistics is a management style and is composed of elements similar to those associated with the traditional logistics activity: inventory management (data resource management), facilities management (distributed, centralized and decentralized information systems), communications (participative design and joint application development methodologies), unitization (input/output system design, i.e., packaging or formatting of the information), transportations (voice, data, image, and video communication systems), materials management (data acquisition, e.g., EDI, POS, external data bases, data entry) and production scheduling (job, staff, and project scheduling).

34 CFR 361.23 - Requirements related to the statewide workforce investment system.

Code of Federal Regulations, 2010 CFR

2010-07-01

... technology for individuals with disabilities; (ii) The use of information and financial management systems... statistics, job vacancies, career planning, and workforce investment activities; (iii) The use of customer service features such as common intake and referral procedures, customer databases, resource information...

An information based approach to improving overhead imagery collection

NASA Astrophysics Data System (ADS)

Sourwine, Matthew J.; Hintz, Kenneth J.

2011-06-01

Recent growth in commercial imaging satellite development has resulted in a complex and diverse set of systems. To simplify this environment for both customer and vendor, an information based sensor management model was built to integrate tasking and scheduling systems. By establishing a relationship between image quality and information, tasking by NIIRS can be utilized to measure the customer's required information content. Focused on a reduction in uncertainty about a target of interest, the sensor manager finds the best sensors to complete the task given the active suite of imaging sensors' functions. This is done through determination of which satellite will meet customer information and timeliness requirements with low likelihood of interference at the highest rate of return.

78 FR 77139 - Agency Information Collection Activities: Small Vessel Reporting System

Federal Register 2010, 2011, 2012, 2013, 2014

2013-12-20

... DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection Agency Information Collection... Security. ACTION: 30-Day notice and request for comments; Extension of an existing information collection: 1651-0137. SUMMARY: U.S. Customs and Border Protection (CBP) of the Department of Homeland Security...

Insider Threats in the Software Development Lifecycle

DTIC Science & Technology

2014-11-05

employee, contractor, or other business partner who • has or had authorized access to an organization’s network , system or data and • intentionally...organization’s network , system, or data and who, through • their action/inaction without malicious intent • cause harm or substantially increase...and female Male Target Network , systems, or data PII or Customer Information IP (trade secrets) or Customer Information Access Used

Utility Bill Insert for Wastewater Services

EPA Pesticide Factsheets

Intended for use by wastewater and water supply utilities, one side of the utility bill insert has information for customers that discharge to sanitary sewer systems; the other side is for customers with septic systems.

76 FR 82314 - Agency Information Collection Activities: Small Vessel Reporting System

Federal Register 2010, 2011, 2012, 2013, 2014

2011-12-30

... DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection Agency Information Collection... Security. ACTION: 30-Day notice and request for comments; Establishment of a new collection of information. SUMMARY: U.S. Customs and Border Protection (CBP) of the Department of Homeland Security will be...

Impact of information and communications technologies on residental customer energy services

DOE Office of Scientific and Technical Information (OSTI.GOV)

Goldman, C.; Kempton, W.; Eide, A.

1996-10-01

This study analyzes the potential impact of information and communications technologies on utility delivery of residential customer energy services. Many utilities are conducting trials which test energy-related and non-energy services using advanced communications systems.

Apparatus and method for optimal phase balancing using dynamic programming with spatial consideration

DOEpatents

Robertazzi, Thomas G.; Skiena, Steven; Wang, Kai

2017-08-08

Provided are an apparatus and method for load-balancing of a three-phase electric power distribution system having a multi-phase feeder, including obtaining topology information of the feeder identifying supply points for customer loads and feeder sections between the supply points, obtaining customer information that includes peak customer load at each of the points between each of the feeder sections, performing a phase balancing analysis, and recommending phase assignment at the customer load supply points.

Gaining customer knowledge: obtaining and using customer judgments for hospitalwide quality improvement.

PubMed

Nelson, E C; Caldwell, C; Quinn, D; Rose, R

1991-03-01

Customer knowledge is an essential feature of hospitalwide quality improvement. All systems and processes have customers. The aim is to use customer knowledge and voice of the customer measurement to plan, design, improve, and monitor these systems and processes continuously. In this way, the hospital stands the best chance of meeting customers' needs and, hopefully, delivering services that are so outstanding that customers will be surprised and delighted. There are many methods, both soft and hard, that can be used to increase customer knowledge. One useful strategy is to use a family of quality measures that reflect the voice of the customer. These measures can generate practical and powerful customer knowledge information that is essential to performing strategic planning, deploying quality policy, designing new services, finding targets for improvements, and monitoring those continuous improvements based on customers' judgments.

A Study of Novice Systems Analysis Problem Solving Behaviors Using Protocol Analysis

DTIC Science & Technology

1992-09-01

conducted. Each subject was given the same task to perform. The task involved a case study (Appendix B) of a utility company’s customer order processing system...behavior (Ramesh, 1989). The task was to design a customer order processing system that utilized a centralized telephone answering service center...of the utility company’s customer order processing system that was developed based on information obtained by a large systems consulting firm during

The safety helmet detection technology and its application to the surveillance system.

PubMed

Wen, Che-Yen

2004-07-01

The Automatic Teller Machine (ATM) plays an important role in the modem economy. It provides a fast and convenient way to process transactions between banks and their customers. Unfortunately, it also provides a convenient way for criminals to get illegal money or use stolen ATM cards to extract money from their victims' accounts. For safety reasons, each ATM has a surveillance system to record customer's face information. However, when criminals use an ATM to withdraw money illegally, they usually hide their faces with something (in Taiwan, criminals usually use safety helmets to block their faces) to avoid the surveillance system recording their face information, which decreases the efficiency of the surveillance system. In this paper, we propose a circle/circular arc detection method based upon the modified Hough transform, and apply it to the detection of safety helmets for the surveillance system of ATMs. Since the safety helmet location will be within the set of the obtainable circles/circular arcs (if any exist), we use geometric features to verify if any safety helmet exists in the set. The proposed method can be used to help the surveillance systems record a customer's face information more precisely. If customers wear safety helmets to block their faces, the system can send a message to remind them to take off their helmets. Besides this, the method can be applied to the surveillance systems of banks by providing an early warning safeguard when any "customer" or "intruder" uses a safety helmet to avoid his/her face information from being recorded by the surveillance system. This will make the surveillance system more useful. Real images are used to analyze the performance of the proposed method.

Information system success model for customer relationship management system in health promotion centers.

PubMed

Choi, Wona; Rho, Mi Jung; Park, Jiyun; Kim, Kwang-Jum; Kwon, Young Dae; Choi, In Young

2013-06-01

Intensified competitiveness in the healthcare industry has increased the number of healthcare centers and propelled the introduction of customer relationship management (CRM) systems to meet diverse customer demands. This study aimed to develop the information system success model of the CRM system by investigating previously proposed indicators within the model. THE EVALUATION AREAS OF THE CRM SYSTEM INCLUDES THREE AREAS: the system characteristics area (system quality, information quality, and service quality), the user area (perceived usefulness and user satisfaction), and the performance area (personal performance and organizational performance). Detailed evaluation criteria of the three areas were developed, and its validity was verified by a survey administered to CRM system users in 13 nationwide health promotion centers. The survey data were analyzed by the structural equation modeling method, and the results confirmed that the model is feasible. Information quality and service quality showed a statistically significant relationship with perceived usefulness and user satisfaction. Consequently, the perceived usefulness and user satisfaction had significant influence on individual performance as well as an indirect influence on organizational performance. This study extends the research area on information success from general information systems to CRM systems in health promotion centers applying a previous information success model. This lays a foundation for evaluating health promotion center systems and provides a useful guide for successful implementation of hospital CRM systems.

Information System Success Model for Customer Relationship Management System in Health Promotion Centers

PubMed Central

Choi, Wona; Rho, Mi Jung; Park, Jiyun; Kim, Kwang-Jum; Kwon, Young Dae

2013-01-01

Objectives Intensified competitiveness in the healthcare industry has increased the number of healthcare centers and propelled the introduction of customer relationship management (CRM) systems to meet diverse customer demands. This study aimed to develop the information system success model of the CRM system by investigating previously proposed indicators within the model. Methods The evaluation areas of the CRM system includes three areas: the system characteristics area (system quality, information quality, and service quality), the user area (perceived usefulness and user satisfaction), and the performance area (personal performance and organizational performance). Detailed evaluation criteria of the three areas were developed, and its validity was verified by a survey administered to CRM system users in 13 nationwide health promotion centers. The survey data were analyzed by the structural equation modeling method, and the results confirmed that the model is feasible. Results Information quality and service quality showed a statistically significant relationship with perceived usefulness and user satisfaction. Consequently, the perceived usefulness and user satisfaction had significant influence on individual performance as well as an indirect influence on organizational performance. Conclusions This study extends the research area on information success from general information systems to CRM systems in health promotion centers applying a previous information success model. This lays a foundation for evaluating health promotion center systems and provides a useful guide for successful implementation of hospital CRM systems. PMID:23882416

76 FR 29235 - Cumberland System of Projects

Federal Register 2010, 2011, 2012, 2013, 2014

2011-05-20

... INFORMATION CONTACT: J. W. Smith, Public Utilities Specialist, Finance and Marketing Division, Southeastern... Cumberland customers and interested parties which was held in Nashville, Tennessee, on May 3, 2011. The... or before June 6, 2011. At the public information and comment forum, the Cumberland customers...

Investigation into some characteristics of the mass-customized production paradigm

NASA Astrophysics Data System (ADS)

Tapper, Jerome; Sundar, Pratap S.; Kamarthi, Sagar V.

2000-10-01

In recent times, while markets are reaching their saturation limits and customers are becoming more demanding, a paradigm shift has been taking place from mass production to mass- customized production (MCP). The concept of mass customization (MC) focuses on satisfying a customer's unique needs with the help of new technologies such as Internet, digital product realization, and re-configurable production facilities. In MC the needs of an individual customer are translated into design, accordingly produced, and delivered to the customer. In this research three hypothesis related to MCP are investigated by the data/information collected from ten companies, which are engaged in MCP. These three hypothesis are (1) mass-customized production systems can be classified into make-to-stock MCP, assemble-to-order MCP, make-to-order MCP, engineer-to-order MC, and develop-to-order MCP, (2) in mass-customized production systems the process of customization eliminates customer sacrifice, and (3) mass-customized production systems can deliver products at mass-production cost. The preliminary study indicates that while the first hypothesis is valid, MCP companies rarely fulfill what is stated in the other two hypotheses.

The SIGNAL expert system

DOE Office of Scientific and Technical Information (OSTI.GOV)

Struve, R.

The SIGNAL insurance companies have developed an expert system for the support of its customer sales service. It was introduced at the end of 1993 and is currently used by approximately 500 customer service representatives. It involves a counseling system, which enables customer sales personnel to produce high-quality benefit analyses at the point of sale. It is not only an information system for the agent but involves the customer in an active role (through the implementation of sales talks, the conscious visualization of facts, the generation of natural language explanations etc.). Thus, the customer is not faced with a faitmore » accompli but is actively involved in solving the problem. To meet these requirements, several Al techniques are used, as described further below. The application has increased sales efficiency, optimized customer contact time and decreased training requirements. The system is developed with KEE (and reimplemented in Allegro CL/PC) and runs on notebooks with 8 MB RAM.« less

An analytical approach to customer requirement information processing

NASA Astrophysics Data System (ADS)

Zhou, Zude; Xiao, Zheng; Liu, Quan; Ai, Qingsong

2013-11-01

'Customer requirements' (CRs) management is a key component of customer relationship management (CRM). By processing customer-focused information, CRs management plays an important role in enterprise systems (ESs). Although two main CRs analysis methods, quality function deployment (QFD) and Kano model, have been applied to many fields by many enterprises in the past several decades, the limitations such as complex processes and operations make them unsuitable for online businesses among small- and medium-sized enterprises (SMEs). Currently, most SMEs do not have the resources to implement QFD or Kano model. In this article, we propose a method named customer requirement information (CRI), which provides a simpler and easier way for SMEs to run CRs analysis. The proposed method analyses CRs from the perspective of information and applies mathematical methods to the analysis process. A detailed description of CRI's acquisition, classification and processing is provided.

Evaluation Method for Service Branding Using Word-of-Mouth Data

NASA Astrophysics Data System (ADS)

Shirahada, Kunio; Kosaka, Michitaka

Development and spread of internet technology contributes service firms to obtaining the high capability of brand information transmission as well as relative customer feedback data collection. In this paper, we propose a new evaluation method for service branding using firms and consumers data on the internet. Based on service marketing 7Ps (Product, Price, Place, Promotion, People, Physical evidence, Process) which are the key viewpoints for branding, we develop a brand evaluation system including coding methods for Word-of-Mouth (WoM) and corporate introductory information on the internet to identify both customer's service value recognition vector and firm's service value proposition vector. Our system quantitatively clarify both customer's service value recognition of the firm and firm's strength in service value proposition, thereby analyzing service brand communication gaps between firm and consumers. We applied this system to Japanese Ryokan hotel industry. Using six ryokan-hotels' data on Jyaran-net and Rakuten travel, we made totally 983 codes from WoM information and analyzed their service brand value according to three price based categories. As a result, we found that the characteristics of customers' service value recognition vector differ according to the price categories. In addition, the system clarified that there is a firm that has a different service value proposition vector from customers' recognition vector. This helps to analyze corporate service brand strategy and has a significance as a system technology supporting service management.

Issues and Methods for Assessing COTS Reliability, Maintainability, and Availability

NASA Technical Reports Server (NTRS)

Schneidewind, Norman F.; Nikora, Allen P.

1998-01-01

Many vendors produce products that are not domain specific (e.g., network server) and have limited functionality (e.g., mobile phone). In contrast, many customers of COTS develop systems that am domain specific (e.g., target tracking system) and have great variability in functionality (e.g., corporate information system). This discussion takes the viewpoint of how the customer can ensure the quality of COTS components. In evaluating the benefits and costs of using COTS, we must consider the environment in which COTS will operate. Thus we must distinguish between using a non-mission critical application like a spreadsheet program to produce a budget and a mission critical application like military strategic and tactical operations. Whereas customers will tolerate an occasional bug in the former, zero tolerance is the rule in the latter. We emphasize the latter because this is the arena where there are major unresolved problems in the application of COTS. Furthermore, COTS components may be embedded in the larger customer system. We refer to these as embedded systems. These components must be reliable, maintainable, and available, and must be with the larger system in order for the customer to benefit from the advertised advantages of lower development and maintenance costs. Interestingly, when the claims of COTS advantages are closely examined, one finds that to a great extent these COTS components consist of hardware and office products, not mission critical software [1]. Obviously, COTS components are different from custom components with respect to one or more of the following attributes: source, development paradigm, safety, reliability, maintainability, availability, security, and other attributes. However, the important question is whether they should be treated differently when deciding to deploy them for operational use; we suggest the answer is no. We use reliability as an example to justify our answer. In order to demonstrate its reliability, a COTS component must pass the same reliability evaluations as the custom components, otherwise the COTS components will be the weakest link in the chain of components and will be the determinant of software system reliability. The challenge is that there will be less information available for evaluating COTS components than for custom components but this does not mean we should despair and do nothing. Actually, there is a lot we can do even in the absence of documentation on COTS components because the customer will have information about how COTS components are to be used in the larger system. To illustrate our approach, we will consider the reliability, maintainability, and availability (RMA) of COTS components as used in larger systems. Finally, COTS suppliers might consider increasing visibility into their products to assist customers in determining the components' fitness for use in a particular application. We offer ideas of information that would be useful to customers, and what vendors might do to provide it.

Implementation of Smart Metering based on Internet of Things

NASA Astrophysics Data System (ADS)

Kaur, Milanpreet; Mathew, Lini, Dr.; Alokdeep; Kumar, Ajay

2018-03-01

From the aspect of saving energy, there is a continuous modification in communication technology and information in order to satisfy all customers demand. Today customers are demanding for accurate energy measurement, timely data and for good customer services. The best solution is smart grid system with various communication technologies which can be cost effective and electrical section to have a bidirectional communication in which information about electrical energy consumption is shared between consumers as well as by utility for remote checking. This paper describes the monitoring of energy consumption with Arduino Uno board and Ethernet using IoT (Internet of Things) concept. This proposed design eliminates human inclusion in the conservation of electricity. The consumer can receive the information about consumption of energy by using IP address on their devices. The web client code is uploaded for checking the client information such as location, content, connection, and disconnection to the web server. This proposed system gives reliable and accurate information regarding electrical energy management system (EMS) through Internet of things (IoT).

Management of Customer Service in Terms of Logistics Information Systems

NASA Astrophysics Data System (ADS)

Kampf, Rudolf; Ližbetinová, Lenka; Tišlerová, Kamila

2017-03-01

This paper is focused on perceiving the logistic services as the competition advantage in frame of the ecommerce. Customers consider their purchases in its complexity and all the logistic services should be designed to meet with customers' preferences as much as possible. Our aim was to identify and evaluate of customers perceiving in frame of sales proposals offered by e-shops. Collected data of research were processed with the usage of cluster analysis. The aim of this paper is to present the results and conclusions from this research with focus on the elements of logistics services within e-commerce. These outputs can be used for knowledge base of information systems through which enterprises evaluate their decisions and selection of variants. For the enterprise, it is important to appropriate decisions about resource allocation and design of the structure of logistics services were set based on real customer preferences.

19 CFR 4.76 - Procedures and responsibilities of carriers filing outbound vessel manifest information via the AES.

Code of Federal Regulations, 2012 CFR

2012-04-01

... outbound vessel manifest information via the AES. 4.76 Section 4.76 Customs Duties U.S. CUSTOMS AND BORDER... manifest information via the AES. (a) The sea carrier's module. The Sea Carrier's Module is a component of the Automated Export System (AES) (see, part 192, subpart B, of this chapter) that allows for the...

19 CFR 4.76 - Procedures and responsibilities of carriers filing outbound vessel manifest information via the AES.

Code of Federal Regulations, 2014 CFR

2014-04-01

... outbound vessel manifest information via the AES. 4.76 Section 4.76 Customs Duties U.S. CUSTOMS AND BORDER... manifest information via the AES. (a) The sea carrier's module. The Sea Carrier's Module is a component of the Automated Export System (AES) (see, part 192, subpart B, of this chapter) that allows for the...

19 CFR 4.76 - Procedures and responsibilities of carriers filing outbound vessel manifest information via the AES.

Code of Federal Regulations, 2011 CFR

2011-04-01

... outbound vessel manifest information via the AES. 4.76 Section 4.76 Customs Duties U.S. CUSTOMS AND BORDER... manifest information via the AES. (a) The sea carrier's module. The Sea Carrier's Module is a component of the Automated Export System (AES) (see, part 192, subpart B, of this chapter) that allows for the...

19 CFR 4.76 - Procedures and responsibilities of carriers filing outbound vessel manifest information via the AES.

Code of Federal Regulations, 2013 CFR

2013-04-01

... outbound vessel manifest information via the AES. 4.76 Section 4.76 Customs Duties U.S. CUSTOMS AND BORDER... manifest information via the AES. (a) The sea carrier's module. The Sea Carrier's Module is a component of the Automated Export System (AES) (see, part 192, subpart B, of this chapter) that allows for the...

19 CFR 4.76 - Procedures and responsibilities of carriers filing outbound vessel manifest information via the AES.

Code of Federal Regulations, 2010 CFR

2010-04-01

... outbound vessel manifest information via the AES. 4.76 Section 4.76 Customs Duties U.S. CUSTOMS AND BORDER... manifest information via the AES. (a) The sea carrier's module. The Sea Carrier's Module is a component of the Automated Export System (AES) (see, part 192, subpart B, of this chapter) that allows for the...

The security concern on internet banking adoption among Malaysian banking customers.

PubMed

Sudha, Raju; Thiagarajan, A S; Seetharaman, A

2007-01-01

The existing literatures highlights that the security is the primary factor which determines the adoption of Internet banking technology. The secondary information on Internet banking development in Malaysia shows a very slow growth rate. Hence, this study aims to study the banking customers perception towards security concern and Internet banking adoption through the information collected from 150 sample respondents. The data analysis reveals that the customers have much concern about security and privacy issue in adoption of Internet banking, whether the customers are adopted Internet banking or not. Hence, it infers that to popularize Internet banking system there is a need for improvement in security and privacy issue among the banking customers.

19 CFR 192.11 - Description of the AES.

Code of Federal Regulations, 2010 CFR

2010-04-01

... 19 Customs Duties 2 2010-04-01 2010-04-01 false Description of the AES. 192.11 Section 192.11 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY (CONTINUED) EXPORT CONTROL Filing of Export Information Through the Automated Export System (AES...

A joining of forces. The promise of community health information management systems (CHIMSs).

PubMed

Hendren, S

1993-11-01

Every time you buy a bag of Frito-Lay corn chips, information regarding your purchase becomes part of a customer database within hours. America's snack food "needs" are analyzed and decisions are made about filling the shelves of every corner convenience store in the nation with exactly the right product. This system has saved the company more than $20 million a year through increased efficiency. But when you buy a diagnostic test to identify a potentially life-threatening condition, results can remain unavailable for days. If we can bring computerized efficiencies to marketing corn chips, why aren't we doing it for healthcare? Imagine--managers of community health systems who know their customers' needs so precisely that they "fill the shelves" of local "convenience health stops" with exactly the right services to maximize the health of the customers. As a by-product, they save a few million dollars per year in costs. Managers of other industries use information technology to deliver the right product or service to customers at just the right time, to differentiate their services by adding value, to compete effectively on cost and/or quality. Many members of the healthcare industry, where only 2.6 percent of expenditures go to information systems (compared to 5 percent in manufacturing and 7 percent in banking) and where the basic unit of work--the patient record--is still a manual process, are years behind in their thinking about how information systems can make their business better.

Automatic Generation of Customized, Model Based Information Systems for Operations Management.

DTIC Science & Technology

The paper discusses the need for developing a customized, model based system to support management decision making in the field of operations ... management . It provides a critique of the current approaches available, formulates a framework to classify logistics decisions, and suggests an approach for the automatic development of logistics systems. (Author)

Space Weather Needs of an Evolving Customer Base (Invited)

NASA Astrophysics Data System (ADS)

Rutledge, B.; Viereck, R. A.; Onsager, T. G.

2013-12-01

Great progress has been made in raising the global awareness of space weather and the associated impacts on Earth and our technological systems. However, significant gaps still exist in providing comprehensive and easily understood space weather information, products, and services to the diverse and growing customer base. As technologies, such as Global Navigation Satellite Systems (GNSS), have become more ingrained in applications and fields of work that previously did not rely on systems sensitive to space weather, the customer base has grown substantially. Furthermore, the causes and effects of space weather can be difficult to interpret without a detailed understanding of the scientific underpinnings. In response to this change, space weather service providers must address this evolution by both improving services and by representing space weather information and impacts in ways that are meaningful to each facet of this diverse customer base. The NOAA Space Weather Prediction Center (SWPC) must work with users, spanning precision agriculture, emergency management, power grid operators and beyond, to both identify unmet space weather service requirements and to ensure information and decision support services are provided in meaningful and more easily understood forms.

Case Studies of Ecological Integrative Information Systems: The Luquillo and Sevilleta Information Management Systems

NASA Astrophysics Data System (ADS)

San Gil, Inigo; White, Marshall; Melendez, Eda; Vanderbilt, Kristin

The thirty-year-old United States Long Term Ecological Research Network has developed extensive metadata to document their scientific data. Standard and interoperable metadata is a core component of the data-driven analytical solutions developed by this research network Content management systems offer an affordable solution for rapid deployment of metadata centered information management systems. We developed a customized integrative metadata management system based on the Drupal content management system technology. Building on knowledge and experience with the Sevilleta and Luquillo Long Term Ecological Research sites, we successfully deployed the first two medium-scale customized prototypes. In this paper, we describe the vision behind our Drupal based information management instances, and list the features offered through these Drupal based systems. We also outline the plans to expand the information services offered through these metadata centered management systems. We will conclude with the growing list of participants deploying similar instances.

An RFID-Based Manufacturing Control Framework for Loosely Coupled Distributed Manufacturing System Supporting Mass Customization

NASA Astrophysics Data System (ADS)

Chen, Ruey-Shun; Tsai, Yung-Shun; Tu, Arthur

In this study we propose a manufacturing control framework based on radio-frequency identification (RFID) technology and a distributed information system to construct a mass-customization production process in a loosely coupled shop-floor control environment. On the basis of this framework, we developed RFID middleware and an integrated information system for tracking and controlling the manufacturing process flow. A bicycle manufacturer was used to demonstrate the prototype system. The findings of this study were that the proposed framework can improve the visibility and traceability of the manufacturing process as well as enhance process quality control and real-time production pedigree access. Using this framework, an enterprise can easily integrate an RFID-based system into its manufacturing environment to facilitate mass customization and a just-in-time production model.

78 FR 22022 - Agency Information Collection Activities: Requests for Comments; Clearance of Renewed Approval of...

Federal Register 2010, 2011, 2012, 2013, 2014

2013-04-12

... Aviation Administration to measure management objectives and analyze customer feedback for ISO-9001. DATES... Aviation System Standards Distribution Dissemination Quality Plan states that the organization shall... Quality Management System in relation to customer satisfaction. The Glenn Dale Distribution Center...

Human factors involvement in bringing the power of AI to a heterogeneous user population

NASA Technical Reports Server (NTRS)

Czerwinski, Mary; Nguyen, Trung

1994-01-01

The Human Factors involvement in developing COMPAQ QuickSolve, an electronic problem-solving and information system for Compaq's line of networked printers, is described. Empowering customers with expert system technology so they could solve advanced networked printer problems on their own was a major goal in designing this system. This process would minimize customer down-time, reduce the number of phone calls to the Compaq Customer Support Center, improve customer satisfaction, and, most importantly, differentiate Compaq printers in the marketplace by providing the best, and most technologically advanced, customer support. This represents a re-engineering of Compaq's customer support strategy and implementation. In its first generation system, SMART, the objective was to provide expert knowledge to Compaq's help desk operation to more quickly and correctly answer customer questions and problems. QuickSolve is a second generation system in that customer support is put directly in the hands of the consumers. As a result, the design of QuickSolve presented a number of challenging issues. Because the produce would be used by a diverse and heterogeneous set of users, a significant amount of human factors research and analysis was required while designing and implementing the system. Research that shaped the organization and design of the expert system component as well.

40 CFR 141.403 - Treatment technique requirements for ground water systems.

Code of Federal Regulations, 2012 CFR

2012-07-01

... virus inactivation and removal) before or at the first customer for the ground water source. (7) Special... have been corrected must inform its customers of the significant deficiencies, how the deficiencies... inactivation and removal) before or at the first customer for any ground water source before December 1, 2009...

40 CFR 141.403 - Treatment technique requirements for ground water systems.

Code of Federal Regulations, 2010 CFR

2010-07-01

... virus inactivation and removal) before or at the first customer for the ground water source. (7) Special... have been corrected must inform its customers of the significant deficiencies, how the deficiencies... inactivation and removal) before or at the first customer for any ground water source before December 1, 2009...

40 CFR 141.403 - Treatment technique requirements for ground water systems.

Code of Federal Regulations, 2011 CFR

2011-07-01

... virus inactivation and removal) before or at the first customer for the ground water source. (7) Special... have been corrected must inform its customers of the significant deficiencies, how the deficiencies... inactivation and removal) before or at the first customer for any ground water source before December 1, 2009...

40 CFR 141.403 - Treatment technique requirements for ground water systems.

Code of Federal Regulations, 2014 CFR

2014-07-01

... virus inactivation and removal) before or at the first customer for the ground water source. (7) Special... have been corrected must inform its customers of the significant deficiencies, how the deficiencies... inactivation and removal) before or at the first customer for any ground water source before December 1, 2009...

40 CFR 141.403 - Treatment technique requirements for ground water systems.

Code of Federal Regulations, 2013 CFR

2013-07-01

... virus inactivation and removal) before or at the first customer for the ground water source. (7) Special... have been corrected must inform its customers of the significant deficiencies, how the deficiencies... inactivation and removal) before or at the first customer for any ground water source before December 1, 2009...

12 CFR 216.5 - Annual privacy notice to customers required.

Code of Federal Regulations, 2011 CFR

2011-01-01

... 12 Banks and Banking 2 2011-01-01 2011-01-01 false Annual privacy notice to customers required... SYSTEM PRIVACY OF CONSUMER FINANCIAL INFORMATION (REGULATION P) Privacy and Opt Out Notices § 216.5 Annual privacy notice to customers required. (a)(1) General rule. You must provide a clear and...

12 CFR 216.5 - Annual privacy notice to customers required.

Code of Federal Regulations, 2012 CFR

2012-01-01

... 12 Banks and Banking 2 2012-01-01 2012-01-01 false Annual privacy notice to customers required... SYSTEM PRIVACY OF CONSUMER FINANCIAL INFORMATION (REGULATION P) Privacy and Opt Out Notices § 216.5 Annual privacy notice to customers required. (a)(1) General rule. You must provide a clear and...

Space information systems in the Space Station era; Proceedings of the AIAA/NASA International Symposium on Space Information Systems, Washington, DC and Greenbelt, MD, June 22, 23, 1987

NASA Technical Reports Server (NTRS)

Gerard, Mireille (Editor); Edwards, Pamela W. (Editor)

1988-01-01

Technological and planning issues for data management, processing, and communication on Space Station Freedom are discussed in reviews and reports by U.S., European, and Japanese experts. The space-information-system strategies of NASA, ESA, and NASDA are discussed; customer needs are analyzed; and particular attention is given to communication and data systems, standards and protocols, integrated system architectures, software and automation, and plans and approaches being developed on the basis of experience from past programs. Also included are the reports from workshop sessions on design to meet customer needs, the accommodation of growth and new technologies, and system interoperability.

Black Box Thinking: Analysis of a Service Outsourcing Case in Insurance

ERIC Educational Resources Information Center

Witman, Paul D.; Njunge, Christopher

2016-01-01

Often, users of information systems (both automated and manual) must analyze those systems in a "black box" fashion, without being able to see the internals of how the system is supposed to work. In this case of business process outsourcing, an insurance industry customer encounters an ongoing stream of customer service issues, with both…

A medical digital library to support scenario and user-tailored information retrieval.

PubMed

Chu, W W; Johnson, D B; Kangarloo, H

2000-06-01

Current large-scale information sources are designed to support general queries and lack the ability to support scenario-specific information navigation, gathering, and presentation. As a result, users are often unable to obtain desired specific information within a well-defined subject area. Today's information systems do not provide efficient content navigation, incremental appropriate matching, or content correlation. We are developing the following innovative technologies to remedy these problems: 1) scenario-based proxies, enabling the gathering and filtering of information customized for users within a pre-defined domain; 2) context-sensitive navigation and matching, providing approximate matching and similarity links when an exact match to a user's request is unavailable; 3) content correlation of documents, creating semantic links between documents and information sources; and 4) user models for customizing retrieved information and result presentation. A digital medical library is currently being constructed using these technologies to provide customized information for the user. The technologies are general in nature and can provide custom and scenario-specific information in many other domains (e.g., crisis management).

Power System Information Delivering System Based on Distributed Object

NASA Astrophysics Data System (ADS)

Tanaka, Tatsuji; Tsuchiya, Takehiko; Tamura, Setsuo; Seki, Tomomichi; Kubota, Kenji

In recent years, improvement in computer performance and development of computer network technology or the distributed information processing technology has a remarkable thing. Moreover, the deregulation is starting and will be spreading in the electric power industry in Japan. Consequently, power suppliers are required to supply low cost power with high quality services to customers. Corresponding to these movements the authors have been proposed SCOPE (System Configuration Of PowEr control system) architecture for distributed EMS/SCADA (Energy Management Systems / Supervisory Control and Data Acquisition) system based on distributed object technology, which offers the flexibility and expandability adapting those movements. In this paper, the authors introduce a prototype of the power system information delivering system, which was developed based on SCOPE architecture. This paper describes the architecture and the evaluation results of this prototype system. The power system information delivering system supplies useful power systems information such as electric power failures to the customers using Internet and distributed object technology. This system is new type of SCADA system which monitors failure of power transmission system and power distribution system with geographic information integrated way.

FTA real-time transit information assessment : white paper on literature review of real-time transit information systems.

DOT National Transportation Integrated Search

Real-time transit information systems are key technology applications within the transit industry designed to provide better customer service by disseminating timely and accurate information. Riders use this information to make various decisions abou...

Operation of the Computer Software Management and Information Center (COSMIC)

NASA Technical Reports Server (NTRS)

1983-01-01

The major operational areas of the COSMIC center are described. Quantitative data on the software submittals, program verification, and evaluation are presented. The dissemination activities are summarized. Customer services and marketing activities of the center for the calendar year are described. Those activities devoted to the maintenance and support of selected programs are described. A Customer Information system, the COSMIC Abstract Recording System Project, and the COSMIC Microfiche Project are summarized. Operational cost data are summarized.

Customer Discovery as the First Essential Step for Successful Health Information Technology System Development.

PubMed

Thamjamrassri, Punyotai; Song, YuJin; Tak, JaeHyun; Kang, HoYong; Kong, Hyoun-Joong; Hong, Jeeyoung

2018-01-01

Customer discovery (CD) is a method to determine if there are actual customers for a product/service and what they would want before actually developing the product/service. This concept, however, is rather new to health information technology (IT) systems. Therefore, the aim of this paper was to demonstrate how to use the CD method in developing a comprehensive health IT service for patients with knee/leg pain. We participated in a 6-week I-Corps program to perform CD, in which we interviewed 55 people in person, by phone, or by video conference within 6 weeks: 4 weeks in the United States and 2 weeks in Korea. The interviewees included orthopedic doctors, physical therapists, physical trainers, physicians, researchers, pharmacists, vendors, and patients. By analyzing the interview data, the aim was to revise our business model accordingly. Using the CD approach enabled us to understand the customer segments and identify value propositions. We concluded that a facilitating tele-rehabilitation system is needed the most and that the most suitable customer segment is early stage arthritis patients. We identified a new design concept for the customer segment. Furthermore, CD is required to identify value propositions in detail. CD is crucial to determine a more desirable direction in developing health IT systems, and it can be a powerful tool to increase the potential for successful commercialization in the health IT field.

Developing custom fire behavior fuel models from ecologically complex fuel structures for upper Atlantic Coastal Plain forests

Treesearch

Bernard R. Parresol; Joe H. Scott; Anne Andreu; Susan Prichard; Laurie Kurth

2012-01-01

Currently geospatial fire behavior analyses are performed with an array of fire behavior modeling systems such as FARSITE, FlamMap, and the Large Fire Simulation System. These systems currently require standard or customized surface fire behavior fuel models as inputs that are often assigned through remote sensing information. The ability to handle hundreds or...

12 CFR 216.5 - Annual privacy notice to customers required.

Code of Federal Regulations, 2014 CFR

2014-01-01

... 12 Banks and Banking 2 2014-01-01 2014-01-01 false Annual privacy notice to customers required. 216.5 Section 216.5 Banks and Banking FEDERAL RESERVE SYSTEM BOARD OF GOVERNORS OF THE FEDERAL RESERVE SYSTEM PRIVACY OF CONSUMER FINANCIAL INFORMATION (REGULATION P) Privacy and Opt Out Notices § 216.5...

12 CFR 216.5 - Annual privacy notice to customers required.

Code of Federal Regulations, 2013 CFR

2013-01-01

... 12 Banks and Banking 2 2013-01-01 2013-01-01 false Annual privacy notice to customers required. 216.5 Section 216.5 Banks and Banking FEDERAL RESERVE SYSTEM BOARD OF GOVERNORS OF THE FEDERAL RESERVE SYSTEM PRIVACY OF CONSUMER FINANCIAL INFORMATION (REGULATION P) Privacy and Opt Out Notices § 216.5...

Implementation of age and gender recognition system for intelligent digital signage

NASA Astrophysics Data System (ADS)

Lee, Sang-Heon; Sohn, Myoung-Kyu; Kim, Hyunduk

2015-12-01

Intelligent digital signage systems transmit customized advertising and information by analyzing users and customers, unlike existing system that presented advertising in the form of broadcast without regard to type of customers. Currently, development of intelligent digital signage system has been pushed forward vigorously. In this study, we designed a system capable of analyzing gender and age of customers based on image obtained from camera, although there are many different methods for analyzing customers. We conducted age and gender recognition experiments using public database. The age/gender recognition experiments were performed through histogram matching method by extracting Local binary patterns (LBP) features after facial area on input image was normalized. The results of experiment showed that gender recognition rate was as high as approximately 97% on average. Age recognition was conducted based on categorization into 5 age classes. Age recognition rates for women and men were about 67% and 68%, respectively when that conducted separately for different gender.

Customer-centered careflow modeling based on guidelines.

PubMed

Huang, Biqing; Zhu, Peng; Wu, Cheng

2012-10-01

In contemporary society, customer-centered health care, which stresses customer participation and long-term tailored care, is inevitably becoming a trend. Compared with the hospital or physician-centered healthcare process, the customer-centered healthcare process requires more knowledge and modeling such a process is extremely complex. Thus, building a care process model for a special customer is cost prohibitive. In addition, during the execution of a care process model, the information system should have flexibility to modify the model so that it adapts to changes in the healthcare process. Therefore, supporting the process in a flexible, cost-effective way is a key challenge for information technology. To meet this challenge, first, we analyze various kinds of knowledge used in process modeling, illustrate their characteristics, and detail their roles and effects in careflow modeling. Secondly, we propose a methodology to manage a lifecycle of the healthcare process modeling, with which models could be built gradually with convenience and efficiency. In this lifecycle, different levels of process models are established based on the kinds of knowledge involved, and the diffusion strategy of these process models is designed. Thirdly, architecture and prototype of the system supporting the process modeling and its lifecycle are given. This careflow system also considers the compatibility of legacy systems and authority problems. Finally, an example is provided to demonstrate implementation of the careflow system.

Customer Discovery as the First Essential Step for Successful Health Information Technology System Development

PubMed Central

Thamjamrassri, Punyotai; Song, YuJin; Tak, JaeHyun; Kang, HoYong; Hong, Jeeyoung

2018-01-01

Objectives Customer discovery (CD) is a method to determine if there are actual customers for a product/service and what they would want before actually developing the product/service. This concept, however, is rather new to health information technology (IT) systems. Therefore, the aim of this paper was to demonstrate how to use the CD method in developing a comprehensive health IT service for patients with knee/leg pain. Methods We participated in a 6-week I-Corps program to perform CD, in which we interviewed 55 people in person, by phone, or by video conference within 6 weeks: 4 weeks in the United States and 2 weeks in Korea. The interviewees included orthopedic doctors, physical therapists, physical trainers, physicians, researchers, pharmacists, vendors, and patients. By analyzing the interview data, the aim was to revise our business model accordingly. Results Using the CD approach enabled us to understand the customer segments and identify value propositions. We concluded that a facilitating tele-rehabilitation system is needed the most and that the most suitable customer segment is early stage arthritis patients. We identified a new design concept for the customer segment. Furthermore, CD is required to identify value propositions in detail. Conclusions CD is crucial to determine a more desirable direction in developing health IT systems, and it can be a powerful tool to increase the potential for successful commercialization in the health IT field. PMID:29503756

Hospital Based Customization of a Medical Information System

PubMed Central

Rath, Marilyn A.; Ferguson, Julie C.

1983-01-01

A Medical Information System must be current if it is to be a viable adjunct to patient care within a hospital setting. Hospital-based customization provides a means of achieving this timeliness with maximum user satisfaction. It, however, requires a major commitment in personnel time as well as additional software and training expenses. The enhanced control of system modifications and overall flexibility in planning the change process result in enthusiastic support of this approach by many hospitals. The key factors for success include careful selection of local personnel with adequate vendor support, extensive QA control, thorough auditing/validation and direct user involvement.

75 FR 8377 - Privacy Act of 1974; Department of Homeland Security Immigration and Customs Enforcement-007...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-02-24

... Information Management System of Records AGENCY: Privacy Office, DHS. ACTION: Notice of modification to... Enforcement Support Center Alien Criminal Response Information Management System of Records (73 FR 74739... Enforcement Support Center (LESC) Alien Criminal Response Information Management (ACRIMe) System (73 FR 74739...

Value of its information for congestion avoidance in inter-modal transportation systems.

DOT National Transportation Integrated Search

2012-01-01

This paper considers a freight forwarder's problem of selecting air cargo ight itineraries to a given set of heterogeneous customers and, simultaneously, planning the pickup and airport delivery schedule of customer loads. The air cargo ight itinerar...

Research on Capturing of Customer Requirements Based on Innovation Theory

NASA Astrophysics Data System (ADS)

junwu, Ding; dongtao, Yang; zhenqiang, Bao

To exactly and effectively capture customer requirements information, a new customer requirements capturing modeling method was proposed. Based on the analysis of function requirement models of previous products and the application of technology system evolution laws of the Theory of Innovative Problem Solving (TRIZ), the customer requirements could be evolved from existing product designs, through modifying the functional requirement unit and confirming the direction of evolution design. Finally, a case study was provided to illustrate the feasibility of the proposed approach.

Afghanistan: Politics, Elections, and Government Performance

DTIC Science & Technology

2013-11-22

traditionalists who adhere to strict Islamic customs . The Taliban government (1996-2001) opposed modernization, but there has been substantial modernization... customs include traditional forms of apology (“nanawati” and “shamana”) and compensation for wrongs done.14 While much of the informal justice system...increasing weight, as well as a reputation for corruption, including siphoning off customs revenues at the key Spin Boldak crossing from Pakistan. He

47 CFR 64.2005 - Use of customer proprietary network information without customer approval.

Code of Federal Regulations, 2010 CFR

2010-10-01

... 47 Telecommunication 3 2010-10-01 2010-10-01 false Use of customer proprietary network information without customer approval. 64.2005 Section 64.2005 Telecommunication FEDERAL COMMUNICATIONS COMMISSION... Proprietary Network Information § 64.2005 Use of customer proprietary network information without customer...

47 CFR 64.2005 - Use of customer proprietary network information without customer approval.

Code of Federal Regulations, 2011 CFR

2011-10-01

... 47 Telecommunication 3 2011-10-01 2011-10-01 false Use of customer proprietary network information without customer approval. 64.2005 Section 64.2005 Telecommunication FEDERAL COMMUNICATIONS COMMISSION... Proprietary Network Information § 64.2005 Use of customer proprietary network information without customer...

[Communication center in public health].

PubMed

George, W; Grimminger, F; Krause, B

2002-06-01

The Communications Center's portfolio covers areas such as marketing, contacts, distribution of information, sales activities and collection of bills by telephone (encashment). A special emphasis is Customer Care Management (Customer Relationship Management) to the patient and his caregivers (relatives), the customers, especially the physicians who send their patients to the hospital and the hospital doctor. By providing communication centers, the hospital would be able to improve the communication with the G.P.s, and identify the wishes and requirements more accurately and easily from the beginning. Dealing effectively with information and communication is already also of special importance for hospital doctors today. One can assume that the demands on doctors in this respect will become even more complex in the future. Doctors who are involved in scientific research are of course fully aware of the growing importance of the Internet with its new information and communication channels. Therefore analysing the current situation, the demands on a future information management system can be formulated: A system that will help doctors to avoid dealing with little goal-oriented information and thus setting up effective communication channels; an information system which is multi-media oriented towards the interests and needs of the patients and patient's relatives and which is further developed continually and directly by those involved.

A Gender Identification System for Customers in a Shop Using Infrared Area Scanners

NASA Astrophysics Data System (ADS)

Tajima, Takuya; Kimura, Haruhiko; Abe, Takehiko; Abe, Koji; Nakamoto, Yoshinori

Information about customers in shops plays an important role in marketing analysis. Currently, in convenience stores and supermarkets, the identification of customer's gender is examined by clerks. On the other hand, gender identification systems using camera images are investigated. However, these systems have a problem of invading human privacies in identifying attributes of customers. The proposed system identifies gender by using infrared area scanners and Bayesian network. In the proposed system, since infrared area scanners do not take customers' images directly, invasion of privacies are not occurred. The proposed method uses three parameters of height, walking speed and pace for humans. In general, it is shown that these parameters have factors of sexual distinction in humans, and Bayesian network is designed with these three parameters. The proposed method resolves the existent problems of restricting the locations where the systems are set and invading human privacies. Experimental results using data obtained from 450 people show that the identification rate for the proposed method was 91.3% on the average of both of male and female identifications.

77 FR 34037 - Georgia-Alabama-South Carolina System of Projects

Federal Register 2010, 2011, 2012, 2013, 2014

2012-06-08

... Marketing Division, Southeastern Power Administration, Department of Energy, 1166 Athens Tech Road, Elberton... a public information and comment forum for the Georgia-Alabama-South Carolina customers and... before June 5, 2012. The Georgia-Alabama-South Carolina customers, through their representatives, have...

The LiveWire Project final report

DOE Office of Scientific and Technical Information (OSTI.GOV)

Brown, C.D.; Nelson, T.T.; Kelly, J.C.

Utilities across the US have begun pilot testing a variety of hardware and software products to develop a two-way communications system between themselves and their customers. Their purpose is to reduce utility operating costs and to provide new and improved services for customers in light of pending changes in the electric industry being brought about by deregulation. A consortium including utilities, national labs, consultants, and contractors, with the support of the Department of Energy (DOE) and the Electric Power Research Institute (EPRI), initiated a project that utilized a hybrid fiber-coax (HFC) wide-area network integrated with a CEBus based local areamore » network within the customers home. The system combined energy consumption data taken within the home, and home automation features to provide a suite of energy management services for residential customers. The information was transferred via the Internet through the HFC network, and presented to the customer on their personal computer. This final project report discusses the design, prototype testing, and system deployment planning of the energy management system.« less

75 FR 19464 - Interagency Guidance on Response Programs for Unauthorized Access to Customer Information and...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-04-14

... for Unauthorized Access to Customer Information and Customer Notice AGENCY: Office of Thrift...: Interagency Guidance on Response Programs for Unauthorized Access to Customer Information and Customer Notice... physical safeguards to: (1) Ensure the security and confidentiality of customer records and information; (2...

75 FR 6790 - Interagency Guidance on Response Programs for Unauthorized Access to Customer Information and...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-02-10

... for Unauthorized Access to Customer Information and Customer Notice AGENCY: Office of Thrift... for Unauthorized Access to Customer Information and Customer Notice. OMB Number: 1550-0110. Form...) Ensure the security and confidentiality of customer records and information; (2) protect against any...

The Impact of e-Customer Relationship Marketing in Hotel Industry

NASA Astrophysics Data System (ADS)

Samanta, Irene

The present research investigates the extent to which Greek hotels had developed the electronic customer relationship marketing (E-CRM). The study verifies the practices that frequently appear in relationship marketing process within online operations or whether their Internet presence mainly depends on the basic actions of "supplying information" and "reservations". Also, it investigates the effects of e-CRM system on customer loyalty and satisfaction as well as the impact of relationship marketing practices to customer retention and acquisition. They have understood the importance of using electronic channels instead of traditional ones to implement their marketing strategies. Thus, e-crm system has assisted hotel business to manage more effectively their reservations and serve their customers as fast and as effective as possible. They did not seem to apply many of the relationship marketing strategies to emphasize customer retention and continual satisfaction because of difficulties in staff training.

CRM as a General Practice of Every Business Organization

NASA Astrophysics Data System (ADS)

Ahmed, TS Ezaz; Prabhakar, D.

2012-11-01

Every business unit emphasizes on spurting a long term relationship with customers to nurture its stability in todayís blooming market. Customerís expectations are now not only limited to get best products and services, they also need a face-to-face business in which they want to receive exactly what they demand and in a quick time. Customer Relationship Management is an upright concept or strategy to solidify relations with customers and at the same time reducing cost and enhancing productivity and profitability in business. An ideal CRM system is a centralized collection all data sources under an organization and provides an atomistic real time vision of customer information. A CRM system is vast and significant, but it be can implemented for small business, as well as large enterprises also as the main goal is to assist the customers efficiently.

The role of complaint management in the service recovery process.

PubMed

Bendall-Lyon, D; Powers, T L

2001-05-01

Patient satisfaction and retention can be influenced by the development of an effective service recovery program that can identify complaints and remedy failure points in the service system. Patient complaints provide organizations with an opportunity to resolve unsatisfactory situations and to track complaint data for quality improvement purposes. Service recovery is an important and effective customer retention tool. One way an organization can ensure repeat business is by developing a strong customer service program that includes service recovery as an essential component. The concept of service recovery involves the service provider taking responsive action to "recover" lost or dissatisfied customers and convert them into satisfied customers. Service recovery has proven to be cost-effective in other service industries. The complaint management process involves six steps that organizations can use to influence effective service recovery: (1) encourage complaints as a quality improvement tool; (2) establish a team of representatives to handle complaints; (3) resolve customer problems quickly and effectively; (4) develop a complaint database; (5) commit to identifying failure points in the service system; and (6) track trends and use information to improve service processes. Customer retention is enhanced when an organization can reclaim disgruntled patients through the development of effective service recovery programs. Health care organizations can become more customer oriented by taking advantage of the information provided by patient complaints, increasing patient satisfaction and retention in the process.

American Recovery and Reinvestment Act of 2009. Interim Report on Customer Acceptance, Retention, and Response to Time-Based Rates from the Consumer Behavior Studies

DOE Office of Scientific and Technical Information (OSTI.GOV)

Cappers, Peter; Hans, Liesel; Scheer, Richard

Time-based rate programs1, enabled by utility investments in advanced metering infrastructure (AMI), are increasingly being considered by utilities as tools to reduce peak demand and enable customers to better manage consumption and costs. There are several customer systems that are relatively new to the marketplace and have the potential for improving the effectiveness of these programs, including in-home displays (IHDs), programmable communicating thermostats (PCTs), and web portals. Policy and decision makers are interested in more information about customer acceptance, retention, and response before moving forward with expanded deployments of AMI-enabled new rates and technologies. Under the Smart Grid Investment Grantmore » Program (SGIG), the U.S. Department of Energy (DOE) partnered with several utilities to conduct consumer behavior studies (CBS). The goals involved applying randomized and controlled experimental designs for estimating customer responses more precisely and credibly to advance understanding of time-based rates and customer systems, and provide new information for improving program designs, implementation strategies, and evaluations. The intent was to produce more robust and credible analysis of impacts, costs, benefits, and lessons learned and assist utility and regulatory decision makers in evaluating investment opportunities involving time-based rates. To help achieve these goals, DOE developed technical guidelines to help the CBS utilities estimate customer acceptance, retention, and response more precisely.« less

Computer-supported weight-based drug infusion concentrations in the neonatal intensive care unit.

PubMed

Giannone, Gay

2005-01-01

This article addresses the development of a computerized provider order entry (CPOE)-embedded solution for weight-based neonatal drug infusion developed during the transition from a legacy CPOE system to a customized application of a neonatal CPOE product during a hospital-wide information system transition. The importance of accurate fluid management in the neonate is reviewed. The process of tailoring the system that eventually resulted in the successful development of a computer application enabling weight-based medication infusion calculation for neonates within the CPOE information system is explored. In addition, the article provides guidelines on how to customize a vendor solution for hospitals with neonatal intensive care unit.

Marketing information system online design for craftsmen small medium enterprises (case study: craftsmen ac)

NASA Astrophysics Data System (ADS)

Fitriana, Rina; Kurniawan, Wawan; Barlianto, Anung; Adriansyah Putra, Rizki

2016-02-01

AC is small and medium enterprises which is engaged in the field of crafts. This SME (Small Medium Enterprise) didn't have an integrated information system for managing sales. This research aims to design a marketing Information system online as applications that built as web base. The integrated system is made to manage sales and expand its market share. This study uses a structured analysis and design in its approach to build systems and also implemented a marketing framework of STP (Segmentation, Targeting, Positioning) and 4P (Price, Product, Place, Promotion) to obtain market analysis. The main market target customer craftsmen AC is women aged 13 years to 35 years. The products produced by AC are shoes, brooch, that are typical of the archipelago. The prices is range from Rp. 2000 until Rp. 400.000. Marketing information system online can be used as a sales transaction document, promoting the goods, and for customer booking products.

Point-of-purchase health information encourages customers to purchase vegetables: objective analysis by using a point-of-sales system.

PubMed

Ogawa, Yoshiko; Tanabe, Naohito; Honda, Akiko; Azuma, Tomoko; Seki, Nao; Suzuki, Tsubasa; Suzuki, Hiroshi

2011-07-01

Point-of-purchase (POP) information at food stores could help promote healthy dietary habits. However, it has been difficult to evaluate the effects of such intervention on customers' behavior. We objectively evaluated the usefulness of POP health information for vegetables in the modification of customers' purchasing behavior by using the database of a point-of-sales (POS) system. Two supermarket stores belonging to the same chain were assigned as the intervention store (store I) and control store (store C). POP health information for vegetables was presented in store I for 60 days. The percent increase in daily sales of vegetables over the sales on the same date of the previous year was compared between the stores by using the database of the POS system, adjusting for the change in monthly visitors from the previous year (adjusted ∆sales). The adjusted ∆sales significantly increased during the intervention period (Spearman's ρ = 0.258, P for trend = 0.006) at store I but did not increase at store C (ρ = -0.037, P for trend = 0.728). The growth of the mean adjusted ∆sales of total vegetables from 30 days before the intervention period through the latter half of the intervention period was estimated to be greater at store I than at store C by 18.7 percentage points (95% confidence interval 1.6-35.9). Health-related POP information for vegetables in supermarkets can encourage customers to purchase and, probably, consume vegetables.

Supply chain planning classification

NASA Astrophysics Data System (ADS)

Hvolby, Hans-Henrik; Trienekens, Jacques; Bonde, Hans

2001-10-01

Industry experience a need to shift in focus from internal production planning towards planning in the supply network. In this respect customer oriented thinking becomes almost a common good amongst companies in the supply network. An increase in the use of information technology is needed to enable companies to better tune their production planning with customers and suppliers. Information technology opportunities and supply chain planning systems facilitate companies to monitor and control their supplier network. In spite if these developments, most links in today's supply chains make individual plans, because the real demand information is not available throughout the chain. The current systems and processes of the supply chains are not designed to meet the requirements now placed upon them. For long term relationships with suppliers and customers, an integrated decision-making process is needed in order to obtain a satisfactory result for all parties. Especially when customized production and short lead-time is in focus. An effective value chain makes inventory available and visible among the value chain members, minimizes response time and optimizes total inventory value held throughout the chain. In this paper a supply chain planning classification grid is presented based current manufacturing classifications and supply chain planning initiatives.

77 FR 15086 - Privacy Act of 1974; System of Records

Federal Register 2010, 2011, 2012, 2013, 2014

2012-03-14

... Defense Intelligence Information System (DoDIIS) Customer Relationship Management System. The records will... instructions for submitting comments. * Mail: Federal Docket Management System Office, 4800 Mark Center Drive...

76 FR 62387 - Public User ID Badging

Federal Register 2010, 2011, 2012, 2013, 2014

2011-10-07

... additional information regarding online access cards or user training should be directed to Douglas Salser... issues online access cards to customers who wish to use the electronic search systems at the Public Search Facility. Customers may obtain an online access card by completing the application at the Public...

75 FR 51437 - Submission for OMB Review; Comment Request

Federal Register 2010, 2011, 2012, 2013, 2014

2010-08-20

... Control Number: 0596-NEW. Summary of Collection: The authorization to survey vendors for customer service... contracts for equipment and services at the Forest Service (FS). Using an online electronic survey the FS... system, customer service support, and other supporting tools. The information will be collected and...

76 FR 8758 - Privacy Act of 1974; Department of Homeland Security Federal Emergency Management Agency-002...

Federal Register 2010, 2011, 2012, 2013, 2014

2011-02-15

... screen activity in the National Emergency Management Information System for both call-related customer... desktop screen as they perform work in National Emergency Management Information System (NEMIS); (3) Avaya...), Enterprise Performance Information Management Section, Federal Emergency Management Agency, Texas National...

Socio-Economic Impact Assessment of the Computerized Customer Information System (CCIS) at the Southern California Rapid Transit District (SCRTD)

DOT National Transportation Integrated Search

1983-06-01

This document is a product of an ongoing program to assess the impacts of automated transit information system (ATIS) technology on the transit industry's efforts to improve the productivity and quality of telephone information/marketing services to ...

Information Systems Integration and Enterprise Application Integration (EAI) Adoption: A Case from Financial Services

ERIC Educational Resources Information Center

Lam, Wing

2007-01-01

Increasingly, organizations find that they need to integrate large number of information systems in order to support enterprise-wide business initiatives such as e-business, supply chain management and customer relationship management. To date, organizations have largely tended to address information systems (IS) integration in an ad-hoc manner.…

12 CFR 13.5 - Customer information.

Code of Federal Regulations, 2013 CFR

2013-01-01

... 12 Banks and Banking 1 2013-01-01 2013-01-01 false Customer information. 13.5 Section 13.5 Banks... PRACTICES § 13.5 Customer information. Prior to the execution of a transaction recommended to a non... obtain information concerning: (a) The customer's financial status; (b) The customer's tax status; (c...

Real-Time, Wide Area Dispatch of Mobil Tank Trucks

DTIC Science & Technology

1987-01-01

human dispatchers it assists. Using CAD, Mobil has substantially re- duced costs and staff while improving customer service. I n the spring of 1985, a...process by establishing the Mobil order response center (MORC). To use MORC, the customer dials a toll-free number, available 24 hours a day, seven...MATS Figwe 3: Mobil light products order and dispatch information flow. Customers call an audio re- sponse computer system named MORC ( Mobil order

Children Are Clients: What Have Primary Pupils Got to Say about Equal Opportunities?

ERIC Educational Resources Information Center

Morgan, Graham

1992-01-01

Client-centered thinking is gradually transforming British schools, where there is increased emphasis on competitive marketing, enhanced "customer" information (for parents), and quality assurance systems. However, children are rarely seen as clients and even less seldom listened to as customers. This article explores British primary…

78 FR 78415 - Submission for Review: Customer Service Surveys, OMB Control No. 3206-0236

Federal Register 2010, 2011, 2012, 2013, 2014

2013-12-26

... . SUPPLEMENTARY INFORMATION: The Office of Personnel Management (OPM) leads Federal agencies in shaping human resources management systems to effectively recruit, develop, manage and retain a high quality and diverse... OFFICE OF PERSONNEL MANAGEMENT Submission for Review: Customer Service Surveys, OMB Control No...

Automatic summary generating technology of vegetable traceability for information sharing

NASA Astrophysics Data System (ADS)

Zhenxuan, Zhang; Minjing, Peng

2017-06-01

In order to solve problems of excessive data entries and consequent high costs for data collection in vegetable traceablility for farmers in traceability applications, the automatic summary generating technology of vegetable traceability for information sharing was proposed. The proposed technology is an effective way for farmers to share real-time vegetable planting information in social networking platforms to enhance their brands and obtain more customers. In this research, the influencing factors in the vegetable traceablility for customers were analyzed to establish the sub-indicators and target indicators and propose a computing model based on the collected parameter values of the planted vegetables and standard legal systems on food safety. The proposed standard parameter model involves five steps: accessing database, establishing target indicators, establishing sub-indicators, establishing standard reference model and computing scores of indicators. On the basis of establishing and optimizing the standards of food safety and traceability system, this proposed technology could be accepted by more and more farmers and customers.

Customer response to day-ahead wholesale market electricity prices: Case study of RTP program experience in New York

DOE Office of Scientific and Technical Information (OSTI.GOV)

Goldman, C.; Hopper, N.; Sezgen, O.

2004-07-01

There is growing interest in policies, programs and tariffs that encourage customer loads to provide demand response (DR) to help discipline wholesale electricity markets. Proposals at the retail level range from eliminating fixed rate tariffs as the default service for some or all customer groups to reinstituting utility-sponsored load management programs with market-based inducements to curtail. Alternative rate designs include time-of-use (TOU), day-ahead real-time pricing (RTP), critical peak pricing, and even pricing usage at real-time market balancing prices. Some Independent System Operators (ISOs) have implemented their own DR programs whereby load curtailment capabilities are treated as a system resource andmore » are paid an equivalent value. The resulting load reductions from these tariffs and programs provide a variety of benefits, including limiting the ability of suppliers to increase spot and long-term market-clearing prices above competitive levels (Neenan et al., 2002; Boren stein, 2002; Ruff, 2002). Unfortunately, there is little information in the public domain to characterize and quantify how customers actually respond to these alternative dynamic pricing schemes. A few empirical studies of large customer RTP response have shown modest results for most customers, with a few very price-responsive customers providing most of the aggregate response (Herriges et al., 1993; Schwarz et al., 2002). However, these studies examined response to voluntary, two-part RTP programs implemented by utilities in states without retail competition.1 Furthermore, the researchers had limited information on customer characteristics so they were unable to identify the drivers to price response. In the absence of a compelling characterization of why customers join RTP programs and how they respond to prices, many initiatives to modernize retail electricity rates seem to be stymied.« less

A direct-view customer-oriented digital holographic camera

NASA Astrophysics Data System (ADS)

Besaga, Vira R.; Gerhardt, Nils C.; Maksimyak, Peter P.; Hofmann, Martin R.

2018-01-01

In this paper, we propose a direct-view digital holographic camera system consisting mostly of customer-oriented components. The camera system is based on standard photographic units such as camera sensor and objective and is adapted to operate under off-axis external white-light illumination. The common-path geometry of the holographic module of the system ensures direct-view operation. The system can operate in both self-reference and self-interference modes. As a proof of system operability, we present reconstructed amplitude and phase information of a test sample.

12 CFR 517.1 - Purpose and scope.

Code of Federal Regulations, 2014 CFR

2014-01-01

..., customized training, relocation services, information systems technology (computer systems, database... Businesses Outreach Program (Outreach Program) is to ensure that firms owned and operated by minorities...

12 CFR 517.1 - Purpose and scope.

Code of Federal Regulations, 2013 CFR

2013-01-01

..., customized training, relocation services, information systems technology (computer systems, database... Businesses Outreach Program (Outreach Program) is to ensure that firms owned and operated by minorities...

The quest for customer focus.

PubMed

Gulati, Ranjay; Oldroyd, James B

2005-04-01

Companies have poured enormous amounts of money into customer relationship management, but in many cases the investment hasn't really paid off. That's because getting closer to customers isn't about building an information technology system. It's a learning journey-one that unfolds over four stages, requiring people and business units to coordinate in progressively more sophisticated ways. The journey begins with the creation of a companywide repository containing each interaction a customer has with the company, organized not by product, purchase, or location, but by customer. Communal coordination is what's called for at this stage, as each group contributes its information to the data pool separately from the others and then taps into it as needed. In the second stage, one-way serial coordination from centralized IT through analytical units and out to the operating units allows companies to go beyond just assembling data to drawing inferences. In stage three, companies shift their focus from past relationships to future behavior. Through symbiotic coordination, information flows back and forth between central analytic units and various organizational units like marketing, sales, and operations, as together they seek answers to questions like "How can we prevent customers from switching to a competitor?" and "Who would be most likely to buy a new product in the future"? In stage four, firms begin to move past discrete, formal initiatives and, through integral coordination, bring an increasingly sophisticated understanding oftheir customers to bear in all day-to-day operations. Skipping stages denies organizations the sure foundation they need to build a lasting customer-focused mind-set. Those that recognize this will invest their customer relationship dollars much more wisely-and will see their customer-focusing efforts pay offon the bottom line.

A Flexible Online Metadata Editing and Management System

DOE Office of Scientific and Technical Information (OSTI.GOV)

Aguilar, Raul; Pan, Jerry Yun; Gries, Corinna

2010-01-01

A metadata editing and management system is being developed employing state of the art XML technologies. A modular and distributed design was chosen for scalability, flexibility, options for customizations, and the possibility to add more functionality at a later stage. The system consists of a desktop design tool or schema walker used to generate code for the actual online editor, a native XML database, and an online user access management application. The design tool is a Java Swing application that reads an XML schema, provides the designer with options to combine input fields into online forms and give the fieldsmore » user friendly tags. Based on design decisions, the tool generates code for the online metadata editor. The code generated is an implementation of the XForms standard using the Orbeon Framework. The design tool fulfills two requirements: First, data entry forms based on one schema may be customized at design time and second data entry applications may be generated for any valid XML schema without relying on custom information in the schema. However, the customized information generated at design time is saved in a configuration file which may be re-used and changed again in the design tool. Future developments will add functionality to the design tool to integrate help text, tool tips, project specific keyword lists, and thesaurus services. Additional styling of the finished editor is accomplished via cascading style sheets which may be further customized and different look-and-feels may be accumulated through the community process. The customized editor produces XML files in compliance with the original schema, however, data from the current page is saved into a native XML database whenever the user moves to the next screen or pushes the save button independently of validity. Currently the system uses the open source XML database eXist for storage and management, which comes with third party online and desktop management tools. However, access to metadata files in the application introduced here is managed in a custom online module, using a MySQL backend accessed by a simple Java Server Faces front end. A flexible system with three grouping options, organization, group and single editing access is provided. Three levels were chosen to distribute administrative responsibilities and handle the common situation of an information manager entering the bulk of the metadata but leave specifics to the actual data provider.« less

New Directions in Library and Information Science Education. Final Report. Volume 2.12: Library System Supplier Professional Competencies.

ERIC Educational Resources Information Center

Griffiths, Jose-Marie; And Others

This document contains validated activities and competencies needed by information professionals working in a library system supplier organization. The activities and competencies are organized according to the functions which information professionals working in such organizations perform: research and development; marketing; customer support;…

77 FR 36568 - Proposed Information Collection; Comment Request: Generic Customer Satisfaction Surveys

Federal Register 2010, 2011, 2012, 2013, 2014

2012-06-19

... Collection; Comment Request: Generic Customer Satisfaction Surveys AGENCY: Office of the Chief Information.... This Notice also lists the following information: Title of Proposal: Generic--Customer Satisfaction... to gather this data directly from our customers. HUD will conduct various customer satisfaction...

42 CFR 423.128 - Dissemination of Part D plan information.

Code of Federal Regulations, 2011 CFR

2011-10-01

... plan sponsor's toll free customer service line or by accessing the plan sponsor's internet Web site. (8... redetermination processes via an Internet Web site; and (iii) A system that transmits codes to network pharmacies...— (1) A toll-free customer call center that— (i) Is open during usual business hours. (ii) Provides...

The Relationship between Earned Value Management Metrics and Customer Satisfaction

ERIC Educational Resources Information Center

Plumer, David R.

2010-01-01

Information Technology (IT) products have a high rate of failure. Only 25% of IT projects were completed within budget and schedule, and 15% of completed projects were not operational. Researchers have not investigated the success of project management systems from the perspective of customer satisfaction. In this quantitative study, levels of…

Using data mining to build a customer-focused organization.

PubMed

Okasha, A

1999-08-01

Data mining is a new buzz word in managed care. More than simply a method of unlocking a vault of useful information in MCO data banks and warehouses, the author believes that it can help steer an organization through the reengineering process, leading to the health system's transformation toward a customer-focused organization.

19 CFR 192.13 - Revocation of participants' AES post-departure (Option 4) filing privileges; appeal procedures.

Code of Federal Regulations, 2010 CFR

2010-04-01

... (Option 4) filing privileges; appeal procedures. 192.13 Section 192.13 Customs Duties U.S. CUSTOMS AND... Filing of Export Information Through the Automated Export System (AES) § 192.13 Revocation of participants' AES post-departure (Option 4) filing privileges; appeal procedures. (a) Reasons for revocation...

16 CFR 314.3 - Standards for safeguarding customer information.

Code of Federal Regulations, 2010 CFR

2010-01-01

... 16 Commercial Practices 1 2010-01-01 2010-01-01 false Standards for safeguarding customer... OF CONGRESS STANDARDS FOR SAFEGUARDING CUSTOMER INFORMATION § 314.3 Standards for safeguarding customer information. (a) Information security program. You shall develop, implement, and maintain a...

Can a customer relationship management program improve recruitment for primary care research studies?

PubMed

Johnston, Sharon; Wong, Sabrina T; Blackman, Stephanie; Chau, Leena W; Grool, Anne M; Hogg, William

2017-11-16

Recruiting family physicians into primary care research studies requires researchers to continually manage information coming in, going out, and coming in again. In many research groups, Microsoft Excel and Access are the usual data management tools, but they are very basic and do not support any automation, linking, or reminder systems to manage and integrate recruitment information and processes. We explored whether a commercial customer relationship management (CRM) software program - designed for sales people in businesses to improve customer relations and communications - could be used to make the research recruitment system faster, more effective, and more efficient. We found that while there was potential for long-term studies, it simply did not adapt effectively enough for our shorter study and recruitment budget. The amount of training required to master the software and our need for ongoing flexible and timely support were greater than the benefit of using CRM software for our study.

Reinventing information services to increase customer satisfaction

DOE Office of Scientific and Technical Information (OSTI.GOV)

Madison, J.E.

1993-12-01

In this paper, the author presents her view of the role of an information service and proposes means of improving information customer service and satisfaction. The emphasis of the paper is on placing the primary value on the information customer rather than on the information itself. After receiving a request for information, the information service should strive for speed and accuracy of service to provide full-text sources in a language and format convenient to the customer. The author stresses that information professionals need to re-evaluate their roles to correctly assess and rectify customers` information deficiencies.

19 CFR 111.32 - False information.

Code of Federal Regulations, 2014 CFR

2014-04-01

... 19 Customs Duties 1 2014-04-01 2014-04-01 false False information. 111.32 Section 111.32 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY CUSTOMS BROKERS Duties and Responsibilities of Customs Brokers § 111.32 False information. A broker must...

19 CFR 111.32 - False information.

Code of Federal Regulations, 2013 CFR

2013-04-01

... 19 Customs Duties 1 2013-04-01 2013-04-01 false False information. 111.32 Section 111.32 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY CUSTOMS BROKERS Duties and Responsibilities of Customs Brokers § 111.32 False information. A broker must...

19 CFR 111.32 - False information.

Code of Federal Regulations, 2011 CFR

2011-04-01

... 19 Customs Duties 1 2011-04-01 2011-04-01 false False information. 111.32 Section 111.32 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY CUSTOMS BROKERS Duties and Responsibilities of Customs Brokers § 111.32 False information. A broker must...

19 CFR 111.32 - False information.

Code of Federal Regulations, 2012 CFR

2012-04-01

... 19 Customs Duties 1 2012-04-01 2012-04-01 false False information. 111.32 Section 111.32 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY CUSTOMS BROKERS Duties and Responsibilities of Customs Brokers § 111.32 False information. A broker must...

78 FR 30934 - Agency Information Collection Activities: Customs-Trade Partnership Against Terrorism (C-TPAT)

Federal Register 2010, 2011, 2012, 2013, 2014

2013-05-23

... Activities: Customs-Trade Partnership Against Terrorism (C-TPAT) AGENCY: U.S. Customs and Border Protection... information collection requirement concerning the Customs-Trade Partnership Against Terrorism (C-TPAT). This... information collection: Title: Customs-Trade Partnership Against Terrorism (C-TPAT). OMB Number: 1651-0077...

Distributed Energy Systems Integration and Demand Optimization for Autonomous Operations and Electric Grid Transactions

DOE Office of Scientific and Technical Information (OSTI.GOV)

Ghatikar, Girish; Mashayekh, Salman; Stadler, Michael

Distributed power systems in the U.S. and globally are evolving to provide reliable and clean energy to consumers. In California, existing regulations require significant increases in renewable generation, as well as identification of customer-side distributed energy resources (DER) controls, communication technologies, and standards for interconnection with the electric grid systems. As DER deployment expands, customer-side DER control and optimization will be critical for system flexibility and demand response (DR) participation, which improves the economic viability of DER systems. Current DER systems integration and communication challenges include leveraging the existing DER and DR technology and systems infrastructure, and enabling optimized cost,more » energy and carbon choices for customers to deploy interoperable grid transactions and renewable energy systems at scale. Our paper presents a cost-effective solution to these challenges by exploring communication technologies and information models for DER system integration and interoperability. This system uses open standards and optimization models for resource planning based on dynamic-pricing notifications and autonomous operations within various domains of the smart grid energy system. It identifies architectures and customer engagement strategies in dynamic DR pricing transactions to generate feedback information models for load flexibility, load profiles, and participation schedules. The models are tested at a real site in California—Fort Hunter Liggett (FHL). Furthermore, our results for FHL show that the model fits within the existing and new DR business models and networked systems for transactive energy concepts. Integrated energy systems, communication networks, and modeling tools that coordinate supply-side networks and DER will enable electric grid system operators to use DER for grid transactions in an integrated system.« less

Scientific customer needs - NASA user

NASA Technical Reports Server (NTRS)

Black, David C.

1987-01-01

Some requirements for scientific users of the Space Station are considered. The use of testbeds to evaluate design concepts for information systems, and for interfacing between designers and builders of systems is examined. The need for an information system that provides an effective interaction between ground-based users and their space-based equipment is discussed.

17 CFR 160.30 - Procedures to safeguard customer records and information.

Code of Federal Regulations, 2010 CFR

2010-04-01

... customer records and information. 160.30 Section 160.30 Commodity and Securities Exchanges COMMODITY... Date § 160.30 Procedures to safeguard customer records and information. Every futures commission... physical safeguards for the protection of customer records and information. These policies and procedures...

Conception of Self-Construction Production Scheduling System

NASA Astrophysics Data System (ADS)

Xue, Hai; Zhang, Xuerui; Shimizu, Yasuhiro; Fujimura, Shigeru

With the high speed innovation of information technology, many production scheduling systems have been developed. However, a lot of customization according to individual production environment is required, and then a large investment for development and maintenance is indispensable. Therefore now the direction to construct scheduling systems should be changed. The final objective of this research aims at developing a system which is built by it extracting the scheduling technique automatically through the daily production scheduling work, so that an investment will be reduced. This extraction mechanism should be applied for various production processes for the interoperability. Using the master information extracted by the system, production scheduling operators can be supported to accelerate the production scheduling work easily and accurately without any restriction of scheduling operations. By installing this extraction mechanism, it is easy to introduce scheduling system without a lot of expense for customization. In this paper, at first a model for expressing a scheduling problem is proposed. Then the guideline to extract the scheduling information and use the extracted information is shown and some applied functions are also proposed based on it.

77 FR 4054 - Extension of Agency Information Collection Activity Under OMB Review: TSA Customer Comment Card

Federal Register 2010, 2011, 2012, 2013, 2014

2012-01-26

... Information Collection Activity Under OMB Review: TSA Customer Comment Card AGENCY: Transportation Security...). TSA uses a customer comment card to collect passenger comments at airports, including complaints... other forms of information technology. Information Collection Requirement Title: TSA Customer Comment...

Contraceptive security, information flow, and local adaptations: family planning Morocco.

PubMed

Chandani, Y; Breton, G

2001-12-01

Many developing countries increasingly recognize and acknowledge family planning as a critical part of socio-economic development. However, with few health dollars to go around, countries tend to provide essential drugs for curative care, rather than for family planning products. Donors have historically provided free contraceptives for family planning services. Whether products are donated or purchased by the country, a successful family planning program depends on an uninterrupted supply of products, beginning with the manufacturer and ending with the customer. Any break in the supply chain may cause a family planning program to fail. A well-functioning logistics system can manage the supply chain and ensure that the customers have the products they need, when they need them. Morocco was selected for the case study. The researchers had ready access to key informants and information about the Logistics Management Information System. Because the study had time and resource constraints, research included desktop reviews and interview, rather than data collection in the field. The case study showed that even in a challenging environment an LMIS can be successfully deployed and fully supported by the users. It is critical to customize the system to a country-specific situation to ensure buy-in for the implementation. Significant external support funding and technical expertise are critical components to ensure the initial success of the system. Nonetheless, evidence from the case study shows that, after a system has been implemented, the benefits may not ensure its institutionalization. Other support, including local funding and technical expertise, is required.

Customizing Laboratory Information Systems: Closing the Functionality Gap.

PubMed

Gershkovich, Peter; Sinard, John H

2015-09-01

Highly customizable laboratory information systems help to address great variations in laboratory workflows, typical in Pathology. Often, however, built-in customization tools are not sufficient to add all of the desired functionality and improve systems interoperability. Emerging technologies and advances in medicine often create a void in functionality that we call a functionality gap. These gaps have distinct characteristics—a persuasive need to change the way a pathology group operates, the general availability of technology to address the missing functionality, the absence of this technology from your laboratory information system, and inability of built-in customization tools to address it. We emphasize the pervasive nature of these gaps, the role of pathology informatics in closing them, and suggest methods on how to achieve that. We found that a large number of the papers in the Journal of Pathology Informatics are concerned with these functionality gaps, and an even larger proportion of electronic posters and abstracts presented at the Pathology Informatics Summit conference each year deal directly with these unmet needs in pathology practice. A rapid, continuous, and sustainable approach to closing these gaps is critical for Pathology to provide the highest quality of care, adopt new technologies, and meet regulatory and financial challenges. The key element of successfully addressing functionality gaps is gap ownership—the ability to control the entire pathology information infrastructure with access to complementary systems and components. In addition, software developers with detailed domain expertise, equipped with right tools and methodology can effectively address these needs as they emerge.

Customer-driven outcomes: a patient and family perspective.

PubMed

Weston, Marla J; Weston, Richard R

2006-01-01

Experiencing the healthcare system during an acute surgical event highlighted factors that contributed to customer-driven outcomes. Communicating intentions of and rationale for interventions increased the patient and family's confidence, and engaged the whole mind-body connection into the healing process. Utilizing the family as a repository of patient information incorporated their perspective, knowledge, and wisdom into the delivery and evaluation of patient care. Lastly, fostering the relationship between the nurse and the patient and family strengthened the therapeutic process, thus providing a foundation for customizing care.

18 CFR 37.2 - Purpose.

Code of Federal Regulations, 2010 CFR

2010-04-01

... ENERGY REGULATIONS UNDER THE FEDERAL POWER ACT OPEN ACCESS SAME-TIME INFORMATION SYSTEMS § 37.2 Purpose. (a) The purpose of this part is to ensure that potential customers of open access transmission... Transmission Provider (or its agent) to create and operate an Open Access Same-time Information System (OASIS...

18 CFR 37.2 - Purpose.

Code of Federal Regulations, 2011 CFR

2011-04-01

... ENERGY REGULATIONS UNDER THE FEDERAL POWER ACT OPEN ACCESS SAME-TIME INFORMATION SYSTEMS § 37.2 Purpose. (a) The purpose of this part is to ensure that potential customers of open access transmission... Transmission Provider (or its agent) to create and operate an Open Access Same-time Information System (OASIS...

Creating value-focused healthcare delivery systems: Part three--Core competencies.

PubMed

Beveridge, R N

1997-01-01

Value is created through the delivery of high-quality, cost--effective healthcare services. The ability to create value from the providers' perspective is facilitated through the development and implementation of essential, customer-focused core competencies. These core competencies include customer relationship management, payer/provider relationship management, disease management, outcomes management, financial/cost management, and information management. Customer relationship management is the foundation upon which all core competencies must be built. All of the core competencies must focus on the needs of the customers, both internal and external. Structuring all processes involved in the core competencies from the perspective of the customer will ensure that value is created throughout the system. Payer/provider relationship management will become a crucial pillar for healthcare providers in the future. As more vertical integration among providers occurs, the management of the relationships among providers and with payers will become more important. Many of the integration strategies being implemented across the country involve the integration of hospitals, physicians, and payers to form accountable health plans. The relationships must be organized to form "win/win" situations, where all parties are focused on a shared vision of creating value and none of the parties benefits at the expense of the others. Disease management in creating value requires that we begin examining the disease process along the entire continuum. Not only must providers be able to provide high-quality acute and chronic care, but they must also begin to focus more heavily on programs of prevention. Value is created throughout the system through reducing the prevalence and incidence of disease. Only through managing the full continuum of health will value be created throughout the healthcare delivery system. Outcomes management ensures that the outcomes are the highest quality at a cost-effective price. Outcomes must not only be compared to best practices, but to what is possible. Providers must constantly strive to enhance the quality of the services. Financial/cost management ensures that care is cost-effective and that a marginal profit is maintained to allow continued investment in new technology and continuing medical education to enhance the quality of care and lifestyles for all stakeholders. Information management is the binding element, or keystone, in providing value-focused care. Through the collection, storing, transfer, manipulation, sorting, and reporting of data, more effective decision-making can occur. Integrated MIS allows information to be generated about the cost-effectiveness of treatment regimens, employee productivity, physician cost-effectiveness, supply utilization, and clinical outcomes, as well as patient information to be readily available throughout the healthcare system. Having this information available will allow providers to become more cost-effective in the delivery of care, which results in perceived higher value for the services. Customers demand value. Value is created by meeting the needs and demands of the customers through the delivery of cost-effective, high-quality healthcare services that are easily accessible and meet with high patient satisfaction. Providers who can demonstrate their ability to provide the services in this manner will create a competitive advantage in the marketplace and will be perceived as the value provider of choice by loyal customers.

47 CFR 64.4006 - Limitations on use of customer account information.

Code of Federal Regulations, 2010 CFR

2010-10-01

... Exchange Requirements § 64.4006 Limitations on use of customer account information. A carrier that receives customer account information under this section shall use such information to ensure timely and accurate... 47 Telecommunication 3 2010-10-01 2010-10-01 false Limitations on use of customer account...

12 CFR 368.5 - Customer information.

Code of Federal Regulations, 2010 CFR

2010-01-01

... 12 Banks and Banking 4 2010-01-01 2010-01-01 false Customer information. 368.5 Section 368.5 Banks... GOVERNMENT SECURITIES SALES PRACTICES § 368.5 Customer information. Prior to the execution of a transaction... make reasonable efforts to obtain information concerning: (a) The customer's financial status; (b) The...

19 CFR 111.32 - False information.

Code of Federal Regulations, 2010 CFR

2010-04-01

... 19 Customs Duties 1 2010-04-01 2010-04-01 false False information. 111.32 Section 111.32 Customs... CUSTOMS BROKERS Duties and Responsibilities of Customs Brokers § 111.32 False information. A broker must... procure the giving of, any false or misleading information or testimony in any matter pending before the...

Information specialist for a coming age (7)

NASA Astrophysics Data System (ADS)

Kishimoto, Tamotsu

Present Status and effective use of in-house data are described, by showing a case of Kokuyo as an example. Integrated Distribution Information System in which information for production, sales and distribution is integrated, and databases loaded on it, are introduced. Outline of "KOPS" and "KROS" which are external systems connected with the above system, and how Kokuyo makes use of information obtained from this system, are explained. Recently, Kokuyo has focused its efforts on selling goods direct to users, among the diversified distribution channels. Customer Information System which supports such sales activities is also introduced.

77 FR 55487 - Agency Information Collection Activities; Voluntary Customer Survey

Federal Register 2010, 2011, 2012, 2013, 2014

2012-09-10

... Activities; Voluntary Customer Survey AGENCY: U.S. Customs and Border Protection, Department of Homeland... (OMB) for review and approval in accordance with the Paperwork Reduction Act: Voluntary Customer Survey... forms of information. Title: Voluntary Customer Survey. OMB Number: 1651-0135. Abstract: Customs and...

77 FR 36566 - Agency Information Collection Activities: Voluntary Customer Survey

Federal Register 2010, 2011, 2012, 2013, 2014

2012-06-19

... Activities: Voluntary Customer Survey AGENCY: U.S. Customs and Border Protection (CBP), Department of... requirement concerning a Voluntary Customer Survey. This request for comment is being made pursuant to the... following information collection: Title: Voluntary Customer Survey. OMB Number: 1651-0135. Abstract: Customs...

Customer Relationship Management in Higher Education: Using Information Systems to Improve the Student-School Relationship

ERIC Educational Resources Information Center

Seeman, Elaine D.; O'Hara, Margaret

2006-01-01

Purpose: The purpose of this paper is to explore customer relationship management (CRM) in a higher education setting. Design/methodology/approach: The development and implementation of a CRM project in a state community college was examined as were the benefits realized by implementing CRM. As colleges increasingly embrace distance learning and…

Modeling the customer in electronic commerce.

PubMed

Helander, M G; Khalid, H M

2000-12-01

This paper reviews interface design of web pages for e-commerce. Different tasks in e-commerce are contrasted. A systems model is used to illustrate the information flow between three subsystems in e-commerce: store environment, customer, and web technology. A customer makes several decisions: to enter the store, to navigate, to purchase, to pay, and to keep the merchandize. This artificial environment must be designed so that it can support customer decision-making. To retain customers it must be pleasing and fun, and create a task with natural flow. Customers have different needs, competence and motivation, which affect decision-making. It may therefore be important to customize the design of the e-store environment. Future ergonomics research will have to investigate perceptual aspects, such as presentation of merchandize, and cognitive issues, such as product search and navigation, as well as decision making while considering various economic parameters. Five theories on e-commerce research are presented.

A Technical Infrastructure to Integrate Dynamics AX ERP and CRM into University Curriculum

ERIC Educational Resources Information Center

Wimmer, Hayden; Hall, Kenneth

2016-01-01

Enterprise Resource Planning and Customer Relationship Management are becoming important topics at the university level, and are increasingly receiving course-level attention in the curriculum. In fact, the Information Systems Body of Knowledge specifically identifies Enterprise Architecture as an Information Systems-specific knowledge area. The…

A combined report for freight information real-time system for transport (FIRST). Part A, final evaluation. Part B, detailed test plans

DOT National Transportation Integrated Search

2002-05-30

The ultimate goal of this evaluation is to identify any benefits in operational efficiency, air quality, and customer satisfaction with the implementation of the FIRST information technology system for the intermodal freight industry at the Port of N...

A Model for Web-based Information Systems in E-Retailing.

ERIC Educational Resources Information Center

Wang, Fang; Head, Milena M.

2001-01-01

Discusses the use of Web-based information systems (WIS) by electronic retailers to attract and retain consumers and deliver business functions and strategy. Presents an abstract model for WIS design in electronic retailing; discusses customers, business determinants, and business interface; and suggests future research. (Author/LRW)

Improving customer satisfaction: emerging lessons about strategy and implementation, Part 2.

PubMed

Morton, J

1995-01-01

This article describes a six-phase strategy designed to systematically improve customer satisfaction across an entire managed care system. Part 1 (Spring 1995) of this two-part series summarized the theoretical underpinnings of the approach and highlighted the first two phases of the improvement strategy. Those phases involve systematically listening to the organization's customers and using customer information to strategically target key areas for improvement. This article describes the specifics of the last four phases of the strategy; these phases involve achieving and sustaining unprecedented levels of improvement in targeted areas. Initial results and emerging lessons associated with the implementation of this strategy are summarized.

End-Users: Dollars but Doubts.

ERIC Educational Resources Information Center

Arnold, Stephen E.

1989-01-01

Identifies existing categories of end users of online information retrieval systems, discusses problems that have been encountered by information providers and customers, and suggests strategies for capturing new end-user markets. Issues discussed include user cordial interfaces, CD-ROM products, ethics involved in information provision, and…

78 FR 3499 - Proposed Collection; Comment Request on Information Collection Tools Relating to Customer...

Federal Register 2010, 2011, 2012, 2013, 2014

2013-01-16

... Information Collection Tools Relating to Customer Satisfaction Surveys AGENCY: Internal Revenue Service (IRS..., the IRS is soliciting comments concerning an existing Customer Satisfaction Surveys previously... information collection tools, reporting, and record-keeping requirements: Title: IRS Customer Satisfaction...

SU-E-T-201: Safety-Focused Customization of Treatment Plan Documentation.

PubMed

Schubert, L; Westerly, D; Stuhr, K; Miften, M

2012-06-01

Plan report documentation contains numerous details about the treatment plan, but critical information for patient safety is often presented without special emphasis. This can make it difficult to detect errors from treatment planning and data transfer during the initial chart review. The objective of this work is to improve safety measures in radiation therapy practice by customizing the treatment plan report to emphasize safety-critical information. Commands within the template file from a commercial planning system (Eclipse, Varian Medical Systems) that automatically generates the treatment plan report were reviewed and modified. Safety-critical plan parameters were identified from published risks known to be inherent in the treatment planning process. Risks having medium to high potential impact on patient safety included incorrect patient identifiers, erroneous use of the treatment prescription, and incorrect transfer of beam parameters or consideration of accessories. Specific examples of critical information in the treatment plan report that can be overlooked during a chart review included prescribed dose per fraction and number of fractions, wedge and open field monitor units, presence of beam accessories, and table shifts for patient setup. Critical information was streamlined and concentrated. Patient and plan identification, dose prescription details, and patient positioning couch shift instructions were placed on the first page. Plan information to verify the correct data transfer to the record and verify system was re-organized in an easy to review tabular format and placed in the second page of the customized printout. Placeholders were introduced to indicate both the presence and absence of beam modifiers. Font sizes and spacing were adjusted for clarity, and departmental standards and terminology were introduced to streamline data communication among staff members. Plan reporting documentation has been customized to concentrate and emphasize safety-critical information, which should allow for a more efficient, robust chart review process. © 2012 American Association of Physicists in Medicine.

Using Decision Analysis to Select Facility Maintenance Management Information Systems

DTIC Science & Technology

2010-03-01

efficient way possible. Many of today’s maintenance managers thus apply computerized tools that come in the form of information systems that assist in... apply to effectively select a maintenance management information system that enables them to meet the needs of their customers. 3 1.2 Background...recession of the early 1990s. During this time, companies downsized their white-collar workforce performing daily operation and maintenance functions

Retrieval of radiology reports citing critical findings with disease-specific customization.

PubMed

Lacson, Ronilda; Sugarbaker, Nathanael; Prevedello, Luciano M; Ivan, Ip; Mar, Wendy; Andriole, Katherine P; Khorasani, Ramin

2012-01-01

Communication of critical results from diagnostic procedures between caregivers is a Joint Commission national patient safety goal. Evaluating critical result communication often requires manual analysis of voluminous data, especially when reviewing unstructured textual results of radiologic findings. Information retrieval (IR) tools can facilitate this process by enabling automated retrieval of radiology reports that cite critical imaging findings. However, IR tools that have been developed for one disease or imaging modality often need substantial reconfiguration before they can be utilized for another disease entity. THIS PAPER: 1) describes the process of customizing two Natural Language Processing (NLP) and Information Retrieval/Extraction applications - an open-source toolkit, A Nearly New Information Extraction system (ANNIE); and an application developed in-house, Information for Searching Content with an Ontology-Utilizing Toolkit (iSCOUT) - to illustrate the varying levels of customization required for different disease entities and; 2) evaluates each application's performance in identifying and retrieving radiology reports citing critical imaging findings for three distinct diseases, pulmonary nodule, pneumothorax, and pulmonary embolus. Both applications can be utilized for retrieval. iSCOUT and ANNIE had precision values between 0.90-0.98 and recall values between 0.79 and 0.94. ANNIE had consistently higher precision but required more customization. Understanding the customizations involved in utilizing NLP applications for various diseases will enable users to select the most suitable tool for specific tasks.

Retrieval of Radiology Reports Citing Critical Findings with Disease-Specific Customization

PubMed Central

Lacson, Ronilda; Sugarbaker, Nathanael; Prevedello, Luciano M; Ivan, IP; Mar, Wendy; Andriole, Katherine P; Khorasani, Ramin

2012-01-01

Background: Communication of critical results from diagnostic procedures between caregivers is a Joint Commission national patient safety goal. Evaluating critical result communication often requires manual analysis of voluminous data, especially when reviewing unstructured textual results of radiologic findings. Information retrieval (IR) tools can facilitate this process by enabling automated retrieval of radiology reports that cite critical imaging findings. However, IR tools that have been developed for one disease or imaging modality often need substantial reconfiguration before they can be utilized for another disease entity. Purpose: This paper: 1) describes the process of customizing two Natural Language Processing (NLP) and Information Retrieval/Extraction applications – an open-source toolkit, A Nearly New Information Extraction system (ANNIE); and an application developed in-house, Information for Searching Content with an Ontology-Utilizing Toolkit (iSCOUT) – to illustrate the varying levels of customization required for different disease entities and; 2) evaluates each application’s performance in identifying and retrieving radiology reports citing critical imaging findings for three distinct diseases, pulmonary nodule, pneumothorax, and pulmonary embolus. Results: Both applications can be utilized for retrieval. iSCOUT and ANNIE had precision values between 0.90-0.98 and recall values between 0.79 and 0.94. ANNIE had consistently higher precision but required more customization. Conclusion: Understanding the customizations involved in utilizing NLP applications for various diseases will enable users to select the most suitable tool for specific tasks. PMID:22934127

Evaluation of transit applications of advanced parking management systems : final evaluation report

DOT National Transportation Integrated Search

2008-05-09

Throughout the United States, transportation agencies have begun implementing advanced parking information systems to increase customer satisfaction and to improve traffic operations. Through the use of variable message signs, these systems provide m...

78 FR 15120 - Agency Information Collection Activities; Proposed Information Collection; Comment Request

Federal Register 2010, 2011, 2012, 2013, 2014

2013-03-08

... information collection titled, ``Notice Regarding Unauthorized Access to Customer Information.'' DATES... collection: Title: Notice Regarding Unauthorized Access to Customer Information. OMB Control No.: 1557-0227...) To insure the security and confidentiality of customer records and information; (2) to protect...

Optimal Electric Vehicle Scheduling: A Co-Optimized System and Customer Perspective

NASA Astrophysics Data System (ADS)

Maigha

Electric vehicles provide a two pronged solution to the problems faced by the electricity and transportation sectors. They provide a green, highly efficient alternative to the internal combustion engine vehicles, thus reducing our dependence on fossil fuels. Secondly, they bear the potential of supporting the grid as energy storage devices while incentivising the customers through their participation in energy markets. Despite these advantages, widespread adoption of electric vehicles faces socio-technical and economic bottleneck. This dissertation seeks to provide solutions that balance system and customer objectives under present technological capabilities. The research uses electric vehicles as controllable loads and resources. The idea is to provide the customers with required tools to make an informed decision while considering the system conditions. First, a genetic algorithm based optimal charging strategy to reduce the impact of aggregated electric vehicle load has been presented. A Monte Carlo based solution strategy studies change in the solution under different objective functions. This day-ahead scheduling is then extended to real-time coordination using a moving-horizon approach. Further, battery degradation costs have been explored with vehicle-to-grid implementations, thus accounting for customer net-revenue and vehicle utility for grid support. A Pareto front, thus obtained, provides the nexus between customer and system desired operating points. Finally, we propose a transactive business model for a smart airport parking facility. This model identifies various revenue streams and satisfaction indices that benefit the parking lot owner and the customer, thus adding value to the electric vehicle.

Customer Use Cases and Analytics for Climate Data at NOAA's National Centers for Environmental Information

NASA Astrophysics Data System (ADS)

Ritchey, N. A.; Brewer, M.; Houston, T.; Hollingshead, A.; Jones, N.; Dissen, J.

2017-12-01

NOAA's National Centers for Environmental Information (NCEI) is the world's largest repository of climate data. Customer analytics and uses of NCEI information are critical to understanding and evolving NCEI's suite of use-inspired data and information to make them applicable to decision making. Over the past three years, NCEI's Center for Weather and Climate has made a concerted effort to: 1) Establish a system for collection of user requirements, 2) Ensure that collected information informs product area management and prioritization activities, and 3) Include user insights into future products and product versions. These process changes require a long-term commitment to climate services and success is not possible with a "build it and they will come" mentality nor with a "drop-in, drop-out" customer engagement strategy. This presentation will focus on the path necessary to get from effective user engagement, centered on collection and adjudication of user requirements, all the way through the outcomes of the changed products and services and how those have benefitted users, including economic examples.

77 FR 75490 - Agency Information Collection Activities; Reinstatement With Change of a Currently-Approved...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-12-20

... of the relationship between the Agency and its Federal, State, and industry customers. Consequently... relationships with its main customer groups. The assessment will address: Overall customer satisfaction... Information Collection Request: Information Technology Services Survey Portal Customer Satisfaction Assessment...

78 FR 70065 - Agency Information Collection Activities: Customs Declaration

Federal Register 2010, 2011, 2012, 2013, 2014

2013-11-22

... DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection Agency Information Collection Activities: Customs Declaration AGENCY: U.S. Customs and Border Protection (CBP), Department of Homeland Security ACTION: 60-Day notice and request for comments; Extension of an existing collection of information...

75 FR 29567 - Extension of Agency Information Collection Activity Under OMB Review: Aviation Security Customer...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-05-26

... Information Collection Activity Under OMB Review: Aviation Security Customer Satisfaction Performance... surveying travelers to measure customer satisfaction of aviation security in an effort to more efficiently.... Information Collection Requirement OMB Control Number 1652-0013; Aviation Security Customer Satisfaction...

A New Distributed Optimization for Community Microgrids Scheduling

DOE Office of Scientific and Technical Information (OSTI.GOV)

Starke, Michael R; Tomsovic, Kevin

This paper proposes a distributed optimization model for community microgrids considering the building thermal dynamics and customer comfort preference. The microgrid central controller (MCC) minimizes the total cost of operating the community microgrid, including fuel cost, purchasing cost, battery degradation cost and voluntary load shedding cost based on the customers' consumption, while the building energy management systems (BEMS) minimize their electricity bills as well as the cost associated with customer discomfort due to room temperature deviation from the set point. The BEMSs and the MCC exchange information on energy consumption and prices. When the optimization converges, the distributed generation scheduling,more » energy storage charging/discharging and customers' consumption as well as the energy prices are determined. In particular, we integrate the detailed thermal dynamic characteristics of buildings into the proposed model. The heating, ventilation and air-conditioning (HVAC) systems can be scheduled intelligently to reduce the electricity cost while maintaining the indoor temperature in the comfort range set by customers. Numerical simulation results show the effectiveness of proposed model.« less

Medicaid Program; Mechanized Claims Processing and Information Retrieval Systems (90/10). Final rule.

PubMed

2015-12-04

This final rule will extend enhanced funding for Medicaid eligibility systems as part of a state's mechanized claims processing system, and will update conditions and standards for such systems, including adding to and updating current Medicaid Management Information Systems (MMIS) conditions and standards. These changes will allow states to improve customer service and support the dynamic nature of Medicaid eligibility, enrollment, and delivery systems.

77 FR 15803 - Agency Information Collection Activities; Submission for OMB Review; Comment Request...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-03-16

... for OMB Review; Comment Request; Reintegration of Ex-Offenders, Adult Reporting System ACTION: Notice...) sponsored information collection request (ICR) revision titled, ``Reintegration of Ex-Offenders, Adult... (RExO), Adult Program grantees provide selected standardized information pertaining to customers in the...

48 CFR 204.7202-1 - CAGE codes.

Code of Federal Regulations, 2014 CFR

2014-10-01

... issued by DLA Logistics Information Service. (Their address is: Customer Service, Federal Center, 74... Logistics Information Service assigns or records and maintains CAGE codes to identify commercial and... Volume 7 of DoD 4100.39-M, Federal Logistics Information System (FLIS) Procedures Manual, prescribe use...

48 CFR 204.7202-1 - CAGE codes.

Code of Federal Regulations, 2011 CFR

2011-10-01

... issued by DLA Logistics Information Service. (Their address is: Customer Service, Federal Center, 74... Logistics Information Service assigns or records and maintains CAGE codes to identify commercial and... Volume 7 of DoD 4100.39-M, Federal Logistics Information System (FLIS) Procedures Manual, prescribe use...

48 CFR 204.7202-1 - CAGE codes.

Code of Federal Regulations, 2013 CFR

2013-10-01

... issued by DLA Logistics Information Service. (Their address is: Customer Service, Federal Center, 74... Logistics Information Service assigns or records and maintains CAGE codes to identify commercial and... Volume 7 of DoD 4100.39-M, Federal Logistics Information System (FLIS) Procedures Manual, prescribe use...

48 CFR 204.7202-1 - CAGE codes.

Code of Federal Regulations, 2012 CFR

2012-10-01

... issued by DLA Logistics Information Service. (Their address is: Customer Service, Federal Center, 74... Logistics Information Service assigns or records and maintains CAGE codes to identify commercial and... Volume 7 of DoD 4100.39-M, Federal Logistics Information System (FLIS) Procedures Manual, prescribe use...

16 CFR 314.1 - Purpose and scope.

Code of Federal Regulations, 2010 CFR

2010-01-01

... relationship, or pertains to the customers of other financial institutions that have provided such information... SAFEGUARDING CUSTOMER INFORMATION § 314.1 Purpose and scope. (a) Purpose. This part, which implements sections..., confidentiality, and integrity of customer information. (b) Scope. This part applies to the handling of customer...

18 CFR 367.9100 - Account 910, Miscellaneous customer service and informational expenses.

Code of Federal Regulations, 2010 CFR

2010-04-01

..., Miscellaneous customer service and informational expenses. 367.9100 Section 367.9100 Conservation of Power and... Account 910, Miscellaneous customer service and informational expenses. (a) This account must include the cost of labor, materials used and expenses incurred in connection with customer service and...

77 FR 41798 - Agency Information Collection Activities; Proposed Collection, Comments Requested: CRS Customer...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-07-16

... Collection, Comments Requested: CRS Customer Satisfaction Survey ACTION: 30-Day Notice of Information.... (2) Title of the Form/Collection: CRS--Customer Satisfaction Survey. (3) Agency form number, if any... and informal community leaders. Abstract: The CRS `Customer Satisfaction Survey' will help CRS...

75 FR 27563 - Agency Information Collection Activities: Voluntary Customer Survey

Federal Register 2010, 2011, 2012, 2013, 2014

2010-05-17

... Activities: Voluntary Customer Survey AGENCY: U.S. Customs and Border Protection (CBP), Department of... collection requirement concerning a Voluntary Customer Survey. This request for comment is being made... soliciting comments concerning the following information collection: Title: Voluntary Customer Survey. OMB...

75 FR 80830 - Proposed Collection; Comment Request; Technology Transfer Center External Customer Satisfaction...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-12-23

... Request; Technology Transfer Center External Customer Satisfaction Survey (NCI) SUMMARY: In compliance...: Technology Transfer Center External Customer Satisfaction Survey (NCI). Type of Information Collection...: Obtain information on the satisfaction of TTC's external customers with TTC customer services; collect...

Mobile TV: Customizing Content and Experience

NASA Astrophysics Data System (ADS)

Marcus, Aaron; Roibás, Anxo Cereijo; Sala, Riccardo

This book showcases new mobile TV systems that require customization according to specific users' needs in changing physical environments. These projects and studies, carried out in academia and in industry, promote the awareness of interdisciplinary methods and tools for designing novel solutions. Their objective is to enhance the value of the information they convey while improving the users' enjoyment of it on the move.

User-Customizing HIS Interface by Light Programming Tool: the Case of Redesigning the Nursing Kardex with InfoPath 2003

PubMed Central

Chang, Tsuei-Rung; Chang, Polun

2006-01-01

Due to lack of IT resources, the End-User Computing strategy seems useful for the front-end users to develop and customize their own information application. We taught the nurses to use the InfoPath 2003 to design their own card-filing Kardex system and observed promising results. PMID:17238497

Effects of customization on application decisions and applicant pool characteristics in a web-based recruitment context.

PubMed

Dineen, Brian R; Noe, Raymond A

2009-01-01

The authors examined 2 forms of customization in a Web-based recruitment context. Hypotheses were tested in a controlled study in which participants viewed multiple Web-based job postings that each included information about multiple fit categories. Results indicated that customization of information regarding person-organization (PO), needs-supplies, and demands-abilities (DA) fit (fit information customization) and customization of the order in which these fit categories were presented (configural customization) had differential effects on outcomes. Specifically, (a) applicant pool PO and DA fit were greater when fit information customization was provided, (b) applicant pool fit in high- versus low-relevance fit categories was better differentiated when configural customization was provided, and (c) overall application rates were lower when either or both forms of customization were provided. (PsycINFO Database Record (c) 2009 APA, all rights reserved).

Cybermediation in the Tourism and Travel Industries

NASA Astrophysics Data System (ADS)

Killion, Les

Travel and tourism are second only to pornography in adopting Internet-based technologies to intermediate between those supplying the total travel experience, and those seeking to satisfy leisure needs by engaging in tourism. From Thomas Cook in the 1800s, traditional ‘travel trade networks’ have provided the components of the travel experience: transport, accommodation and attractions. However, the Internet has encouraged customer self-service, and on-going debate regarding the future of traditional travel trade intermediaries. The intermediation debate suggests the emergence of ‘hybrid’ intermediation systems combining customer self-service with face-to-face customer contacts characteristic of traditional travel agents. A focus group investigation identified profiles and motives of customers using the Internet to make holiday arrangements. Potential cost savings are a primary motivation for customer self-service. Using the Internet for travel and tourism is becoming commonplace among older travellers as well as younger people. In gathering information before making holiday decisions, potential tourists also engage in a Web 2.0 environment where family and friends, not established intermediaries, provide reliable and authentic information via their individual blogs.

Personalized direct marketing using digital publishing

NASA Astrophysics Data System (ADS)

Kutty, Cheeniyil L.; Prabhakaran, Jayasree K.

2006-02-01

In today's cost-conscious business climate, marketing and customer service decision makers are increasingly concerned with how to increase customer response and retention rates. Companies spend large amounts of money on Customer Relationship Management (CRM) solutions and data acquisition but they don't know how to use the information stored in these systems to improve the effectiveness of their direct marketing campaigns. By leveraging the customer information they already have, companies can create personalized, printed direct mail programs that generate high response rates, greater returns, and stronger customer loyalty, while gaining a significant edge over their competitors. To reach the promised land of one-to-one direct marketing (personalized direct marketing - PDM), companies need an end-to-end solution for creating, managing, printing, and distributing personalized direct mail "on demand." Having access to digital printing is just one piece of the solution. A more complete approach includes leveraging personalization technology into a useful direct marketing tool that provides true one-to-one marketing, allowing variable images and text in a personalized direct mail. This paper discusses integration of CRM with a Print-on-Demand solution so as to create truly personalized printed marketing campaigns for one or many individuals based on the profile information, preferences and purchase history stored in the CRM.

47 CFR 64.4005 - Unreasonable terms or conditions on the provision of customer account information.

Code of Federal Regulations, 2010 CFR

2010-10-01

... provision of customer account information. 64.4005 Section 64.4005 Telecommunication FEDERAL COMMUNICATIONS... Customer Account Record Exchange Requirements § 64.4005 Unreasonable terms or conditions on the provision of customer account information. To the extent that a carrier incurs costs associated with providing...

76 FR 11498 - Submission for OMB Review; Comment Request; Generic Submission of Technology Transfer Center (TTC...

Federal Register 2010, 2011, 2012, 2013, 2014

2011-03-02

...; Comment Request; Generic Submission of Technology Transfer Center (TTC) External Customer Satisfaction... Transfer Center (TTC) External Customer Satisfaction Surveys (NCI). Type of Information Collection Request... information on the satisfaction of TTC's external customers with TTC customer services; collect information of...

76 FR 44351 - Proposed Renewal of Information Collection: 1090-0008, American Customer Satisfaction Index (ACSI...

Federal Register 2010, 2011, 2012, 2013, 2014

2011-07-25

...: 1090-0008, American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction... Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Survey used by numerous Federal agencies... comments should reference Website Customer Satisfaction Surveys. FOR FURTHER INFORMATION CONTACT: To...

Maximize Institutional Relationships with CRMs. CDS Spotlight Report. ECAR Research Bulletin

ERIC Educational Resources Information Center

Lang, Leah; Pirani, Judith A.

2014-01-01

This Spotlight focuses on data from the 2013 Core Data Service (CDS) to better understand how higher education institutions approach customer relationship management (CRM) systems. Information provided for this Spotlight was derived from Module 8 of the Core Data survey, which asked several questions regarding information systems and applications.…

Developing a Webfires Training System

DTIC Science & Technology

2017-06-01

simulations, and innovative feedback for customers (2017b). They coordinate with Commander, Carrier Strike Group Fifteen (CSG-15) for underway training . The...Distribution is unlimited. DEVELOPING A WEBFIRES TRAINING SYSTEM by Matthew Alvarez, Benjamin Arnett, Daniel DeCicco, Michael Hook, Austin...information, including suggestions for reducing this burden, to Washington headquarters Services , Directorate for Information Operations and Reports

Electronic Health Object

PubMed Central

Almunawar, Mohammad Nabil; Anshari, Muhammad; Younis, Mustafa Z.; Kisa, Adnan

2015-01-01

Electronic health records (EHRs) store health-related patient information in an electronic format, improving the quality of health care management and increasing efficiency of health care processes. However, in existing information systems, health-related records are generated, managed, and controlled by health care organizations. Patients are perceived as recipients of care and normally cannot directly interact with the system that stores their health-related records; their participation in enriching this information is not possible. Many businesses now allow customers to participate in generating information for their systems, strengthening customer relationships. This trend is supported by Web 2.0, which enables interactivity through various means, including social networks. Health care systems should be able to take advantage of this development. This article proposes a novel framework in addressing the emerging need for interactivity while preserving and extending existing electronic medical data. The framework has 3 dimensions of patient health record: personal, social, and medical dimensions. The framework is designed to empower patients, changing their roles from static recipient of health care services to dynamic and active partners in health care processes. PMID:26660486

Voice over Internet Protocol (VoIP) Technology as a Global Learning Tool: Information Systems Success and Control Belief Perspectives

ERIC Educational Resources Information Center

Chen, Charlie C.; Vannoy, Sandra

2013-01-01

Voice over Internet Protocol- (VoIP) enabled online learning service providers struggling with high attrition rates and low customer loyalty issues despite VoIP's high degree of system fit for online global learning applications. Effective solutions to this prevalent problem rely on the understanding of system quality, information quality, and…

A systems engineering approach to AIS accreditation

DOE Office of Scientific and Technical Information (OSTI.GOV)

Harris, L.M.; Hunteman, W.J.

1994-04-01

The systems engineering model provides the vehicle for communication between the developer and the customer by presenting system facts and demonstrating the system in an organized form. The same model provides implementors with views of the system`s function and capability. The authors contend that the process of obtaining accreditation for a classified Automated Information System (AIS) adheres to the typical systems engineering model. The accreditation process is modeled as a ``roadmap`` with the customer represented by the Designed Accrediting Authority. The ``roadmap`` model reduces the amount of accreditation knowledge required of an AIS developer and maximizes the effectiveness of participationmore » in the accreditation process by making the understanding of accreditation a natural consequence of applying the model. This paper identifies ten ``destinations`` on the ``road`` to accreditation. The significance of each ``destination`` is explained, as are the potential consequences of its exclusion. The ``roadmap,`` which has been applied to a range of information systems throughout the DOE community, establishes a paradigm for the certification and accreditation of classified AISs.« less

75 FR 28856 - Agency Information Collection (IRIS) Activities Under OMB Review

Federal Register 2010, 2011, 2012, 2013, 2014

2010-05-24

... DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900-0619] Agency Information Collection (IRIS... Information System (IRIS). OMB Control Number: 2900-0619. Type of Review: Extension of a currently approved... veterans, dependents, and active duty personnel worldwide. IRIS allows a customer to submit questions...

77 FR 61623 - Proposed Renewal of Information Collection: 1090-0007, American Customer Satisfaction Index (ACSI...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-10-10

...: 1090-0007, American Customer Satisfaction Index (ACSI) Government Customer Satisfaction Surveys AGENCY... proposed extension of an information collection for the American Customer Satisfaction Index (ACSI) Government Customer Satisfaction Surveys to the Office of Management and Budget (OMB), and requests public...

Customer-Provider Strategic Alignment: A Maturity Model

NASA Astrophysics Data System (ADS)

Luftman, Jerry; Brown, Carol V.; Balaji, S.

This chapter presents a new model for assessing the maturity of a ­customer-provider relationship from a collaborative service delivery perspective: the Customer-Provider Strategic Alignment Maturity (CPSAM) Model. This model builds on recent research for effectively managing the customer-provider relationship in IT service outsourcing contexts and a validated model for assessing alignment across internal IT service units and their business customers within the same organization. After reviewing relevant literature by service science and information systems researchers, the six overarching components of the maturity model are presented: value measurements, governance, partnership, communications, human resources and skills, and scope and architecture. A key assumption of the model is that all of the components need be addressed to assess and improve customer-provider alignment. Examples of specific metrics for measuring the maturity level of each component over the five levels of maturity are also presented.

78 FR 5855 - Agency Information Collection Activities: Requests for Comments; Clearance of a New Approval of...

Federal Register 2010, 2011, 2012, 2013, 2014

2013-01-28

... generic clearance for the purpose of gathering customer satisfaction data directly from customers for a... Activities: Requests for Comments; Clearance of a New Approval of Information Collection: FAA Customer... INFORMATION: OMB Control Number: 2120-XXXX Title: FAA Customer Service Surveys Form Numbers: There are no FAA...

An Indoor Positioning-Based Mobile Payment System Using Bluetooth Low Energy Technology.

PubMed

Yohan, Alexander; Lo, Nai-Wei; Winata, Doni

2018-03-25

The development of information technology has paved the way for faster and more convenient payment process flows and new methodology for the design and implementation of next generation payment systems. The growth of smartphone usage nowadays has fostered a new and popular mobile payment environment. Most of the current generation smartphones support Bluetooth Low Energy (BLE) technology to communicate with nearby BLE-enabled devices. It is plausible to construct an Over-the-Air BLE-based mobile payment system as one of the payment methods for people living in modern societies. In this paper, a secure indoor positioning-based mobile payment authentication protocol with BLE technology and the corresponding mobile payment system design are proposed. The proposed protocol consists of three phases: initialization phase, session key construction phase, and authentication phase. When a customer moves toward the POS counter area, the proposed mobile payment system will automatically detect the position of the customer to confirm whether the customer is ready for the checkout process. Once the system has identified the customer is standing within the payment-enabled area, the payment system will invoke authentication process between POS and the customer's smartphone through BLE communication channel to generate a secure session key and establish an authenticated communication session to perform the payment transaction accordingly. A prototype is implemented to assess the performance of the proposed design for mobile payment system. In addition, security analysis is conducted to evaluate the security strength of the proposed protocol.

77 FR 61777 - Notice of Submission of Proposed Information Collection to OMB Generic Customer Satisfaction Surveys

Federal Register 2010, 2011, 2012, 2013, 2014

2012-10-11

... Proposed Information Collection to OMB Generic Customer Satisfaction Surveys AGENCY: Office of the Chief... data directly from our customers. HUD will conduct various customer satisfaction surveys to gather...: Title of Proposed: Generic Customer Satisfaction Surveys. OMB Approval Number: 2535-0116. Form Numbers...

75 FR 20426 - Agency Information Collection Activities: Submission for OMB Review; Comment Request

Federal Register 2010, 2011, 2012, 2013, 2014

2010-04-19

... Customer Information.'' The OCC is also giving notice that it has submitted the collection to OMB for... following information collection: Title: Notice Regarding Unauthorized Access to Customer Information. OMB... physical safeguards to: (1) Insure the security and confidentiality of customer records and information; (2...

ARCADIA{sup R} - A New Generation of Coupled Neutronics / Core Thermal- Hydraulics Code System at AREVA NP

DOE Office of Scientific and Technical Information (OSTI.GOV)

Curca-Tivig, Florin; Merk, Stephan; Pautz, Andreas

2007-07-01

Anticipating future needs of our customers and willing to concentrate synergies and competences existing in the company for the benefit of our customers, AREVA NP decided in 2002 to develop the next generation of coupled neutronics/ core thermal-hydraulic (TH) code systems for fuel assembly and core design calculations for both, PWR and BWR applications. The global CONVERGENCE project was born: after a feasibility study of one year (2002) and a conceptual phase of another year (2003), development was started at the beginning of 2004. The present paper introduces the CONVERGENCE project, presents the main feature of the new code systemmore » ARCADIA{sup R} and concludes on customer benefits. ARCADIA{sup R} is designed to meet AREVA NP market and customers' requirements worldwide. Besides state-of-the-art physical modeling, numerical performance and industrial functionality, the ARCADIA{sup R} system is featuring state-of-the-art software engineering. The new code system will bring a series of benefits for our customers: e.g. improved accuracy for heterogeneous cores (MOX/ UOX, Gd...), better description of nuclide chains, and access to local neutronics/ thermal-hydraulics and possibly thermal-mechanical information (3D pin by pin full core modeling). ARCADIA is a registered trademark of AREVA NP. (authors)« less

The National Map Customer Requirements: Findings from Interviews and Surveys

USGS Publications Warehouse

Sugarbaker, Larry; Coray, Kevin E.; Poore, Barbara

2009-01-01

The purpose of this study was to receive customer feedback and to understand data and information requirements for The National Map. This report provides results and findings from interviews and surveys and will guide policy and operations decisions about data and information requirements leading to the development of a 5-year strategic plan for the National Geospatial Program. These findings are based on feedback from approximately 2,200 customers between February and August 2008. The U.S. Geological Survey (USGS) conducted more than 160 interviews with 200 individuals. The American Society for Photogrammetry and Remote Sensing (ASPRS) and the International Map Trade Association (IMTA) surveyed their memberships and received feedback from over 400 members. The Environmental Systems Research Institute (ESRI) received feedback from over 1,600 of its U.S.-based software users through an online survey sent to customers attending the ESRI International User Conference in the summer of 2008. The results of these surveys were shared with the USGS and have been included in this report.

Portfolio-Scale Optimization of Customer Energy Efficiency Incentive and Marketing: Cooperative Research and Development Final Report, CRADA Number CRD-13-535

DOE Office of Scientific and Technical Information (OSTI.GOV)

Brackney, Larry J.

North East utility National Grid (NGrid) is developing a portfolio-scale application of OpenStudio designed to optimize incentive and marketing expenditures for their energy efficiency (EE) programs. NGrid wishes to leverage a combination of geographic information systems (GIS), public records, customer data, and content from the Building Component Library (BCL) to form a JavaScript Object Notation (JSON) input file that is consumed by an OpenStudio-based expert system for automated model generation. A baseline model for each customer building will be automatically tuned using electricity and gas consumption data, and a set of energy conservation measures (ECMs) associated with each NGrid incentivemore » program will be applied to the model. The simulated energy performance and return on investment (ROI) will be compared with customer hurdle rates and available incentives to A) optimize the incentive required to overcome the customer hurdle rate and B) determine if marketing activity associated with the specific ECM is warranted for that particular customer. Repeated across their portfolio, this process will enable NGrid to substantially optimize their marketing and incentive expenditures, targeting those customers that will likely adopt and benefit from specific EE programs.« less

Customer Relationship Management Systems - Why Many Large Companies Do Not Have Them?

NASA Astrophysics Data System (ADS)

Cunha, Manuela; Varajão, João; Santana, Daniela; Bentes, Isabel

Today's information technologies are heavily embedded in the reality of organizations. Their role is essential not only at the level of internal processes optimization, but also the interaction between the company and its environment. In this context, the Customer Relationship Management (CRM) systems are powerful competitive tools in many different sectors of activity. Despite the undeniable importance of these systems, there are in practice, many large companies that do not use them. Supported by the results of a survey carried out in a sample of large enterprises, this paper seeks to answer to the research question "why many large companies do not have CRM systems".

Design and Customization of Telemedicine Systems

PubMed Central

Martínez-Alcalá, Claudia I.; Muñoz, Mirna; Monguet-Fierro, Josep

2013-01-01

In recent years, the advances in information and communication technology (ICT) have resulted in the development of systems and applications aimed at supporting rehabilitation therapy that contributes to enrich patients' life quality. This work is focused on the improvement of the telemedicine systems with the purpose of customizing therapies according to the profile and disability of patients. For doing this, as salient contribution, this work proposes the adoption of user-centered design (UCD) methodology for the design and development of telemedicine systems in order to support the rehabilitation of patients with neurological disorders. Finally, some applications of the UCD methodology in the telemedicine field are presented as a proof of concept. PMID:23762191

Behavioral System Feedback Measurement Failure: Sweeping Quality under the Rug

ERIC Educational Resources Information Center

Mihalic, Maria T.; Ludwig, Timothy D.

2009-01-01

Behavioral Systems rely on valid measurement systems to manage processes and feedback and to deliver contingencies. An examination of measurement system components designed to track customer service quality of furniture delivery drivers revealed the measurement system failed to capture information it was designed to measure. A reason for this…

48 CFR 252.215-7002 - Cost estimating system requirements.

Code of Federal Regulations, 2011 CFR

2011-10-01

... Department of Defense to rely upon information produced by the system that is needed for management purposes... management systems; and (4) Is subject to applicable financial control systems. Estimating system means the... estimates of costs and other data included in proposals submitted to customers in the expectation of...

75 FR 19654 - U.S. Customs and Border Protection Agency Information Collection Activities: Customs-Trade...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-04-15

... Activities: Customs-Trade Partnership Against Terrorism (C-TPAT) AGENCY: U.S. Customs and Border Protection... Partnership Against Terrorism (C-TPAT). This is a proposed extension of an information collection that was... Terrorism (C-TPAT). OMB Number: 1651-0077. Form Number: None. Abstract: The Customs-Trade Partnership...

19 CFR 111.39 - Advice to client.

Code of Federal Regulations, 2010 CFR

2010-04-01

... 19 Customs Duties 1 2010-04-01 2010-04-01 false Advice to client. 111.39 Section 111.39 Customs... CUSTOMS BROKERS Duties and Responsibilities of Customs Brokers § 111.39 Advice to client. (a) Withheld or false information. A broker must not withhold information relative to any customs business from a client...

47 CFR 64.2011 - Notification of customer proprietary network information security breaches.

Code of Federal Regulations, 2011 CFR

2011-10-01

... 47 Telecommunication 3 2011-10-01 2011-10-01 false Notification of customer proprietary network information security breaches. 64.2011 Section 64.2011 Telecommunication FEDERAL COMMUNICATIONS COMMISSION... Proprietary Network Information § 64.2011 Notification of customer proprietary network information security...

47 CFR 64.2011 - Notification of customer proprietary network information security breaches.

Code of Federal Regulations, 2010 CFR

2010-10-01

... 47 Telecommunication 3 2010-10-01 2010-10-01 false Notification of customer proprietary network information security breaches. 64.2011 Section 64.2011 Telecommunication FEDERAL COMMUNICATIONS COMMISSION... Proprietary Network Information § 64.2011 Notification of customer proprietary network information security...

75 FR 5641 - Agency Information Collection Activities: Proposed Information Collection; Comment Request

Federal Register 2010, 2011, 2012, 2013, 2014

2010-02-03

... Customer Information.'' DATES: You should submit comments by April 5, 2010. ADDRESSES: Communications... approval of the following information collection: Title: Notice Regarding Unauthorized Access to Customer..., and physical safeguards to: (1) Insure the security and confidentiality of customer records and...

47 CFR 64.2011 - Notification of customer proprietary network information security breaches.

Code of Federal Regulations, 2013 CFR

2013-10-01

... Proprietary Network Information § 64.2011 Notification of customer proprietary network information security... 47 Telecommunication 3 2013-10-01 2013-10-01 false Notification of customer proprietary network information security breaches. 64.2011 Section 64.2011 Telecommunication FEDERAL COMMUNICATIONS COMMISSION...

47 CFR 64.5111 - Notification of customer proprietary network information security breaches.

Code of Federal Regulations, 2013 CFR

2013-10-01

... Proprietary Network Information. § 64.5111 Notification of customer proprietary network information security... 47 Telecommunication 3 2013-10-01 2013-10-01 false Notification of customer proprietary network information security breaches. 64.5111 Section 64.5111 Telecommunication FEDERAL COMMUNICATIONS COMMISSION...

47 CFR 64.5111 - Notification of customer proprietary network information security breaches.

Code of Federal Regulations, 2014 CFR

2014-10-01

... Proprietary Network Information. § 64.5111 Notification of customer proprietary network information security... 47 Telecommunication 3 2014-10-01 2014-10-01 false Notification of customer proprietary network information security breaches. 64.5111 Section 64.5111 Telecommunication FEDERAL COMMUNICATIONS COMMISSION...

47 CFR 64.2011 - Notification of customer proprietary network information security breaches.

Code of Federal Regulations, 2014 CFR

2014-10-01

... Proprietary Network Information § 64.2011 Notification of customer proprietary network information security... 47 Telecommunication 3 2014-10-01 2014-10-01 false Notification of customer proprietary network information security breaches. 64.2011 Section 64.2011 Telecommunication FEDERAL COMMUNICATIONS COMMISSION...

47 CFR 64.2011 - Notification of customer proprietary network information security breaches.

Code of Federal Regulations, 2012 CFR

2012-10-01

... Proprietary Network Information § 64.2011 Notification of customer proprietary network information security... 47 Telecommunication 3 2012-10-01 2012-10-01 false Notification of customer proprietary network information security breaches. 64.2011 Section 64.2011 Telecommunication FEDERAL COMMUNICATIONS COMMISSION...

75 FR 5491 - Privacy Act of 1974: Implementation of Exemptions; Department of Homeland Security/U.S. Customs...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-02-03

... nature and the sharing of DHS/ CBP--007 Border Crossing Information system of records information in... system of records also provides notice and transparency to the public as to nature and extent of the... integrity.'' United States v. Flores-Montano, 541 U.S. 149, 153 (2004). Indeed, ``the Government's interest...

Development of a user-centered radiology teaching file system

NASA Astrophysics Data System (ADS)

dos Santos, Marcelo; Fujino, Asa

2011-03-01

Learning radiology requires systematic and comprehensive study of a large knowledge base of medical images. In this work is presented the development of a digital radiology teaching file system. The proposed system has been created in order to offer a set of customized services regarding to users' contexts and their informational needs. This has been done by means of an electronic infrastructure that provides easy and integrated access to all relevant patient data at the time of image interpretation, so that radiologists and researchers can examine all available data to reach well-informed conclusions, while protecting patient data privacy and security. The system is presented such as an environment which implements a distributed clinical database, including medical images, authoring tools, repository for multimedia documents, and also a peer-reviewed model which assures dataset quality. The current implementation has shown that creating clinical data repositories on networked computer environments points to be a good solution in terms of providing means to review information management practices in electronic environments and to create customized and contextbased tools for users connected to the system throughout electronic interfaces.

75 FR 9210 - Notice of Public Information Collection(s) Approved by the Office of Management and Budget

Federal Register 2010, 2011, 2012, 2013, 2014

2010-03-01

... privacy of customer proprietary network information and carrier proprietary information from unauthorized... infrastructure will acquire information regarding interconnected VoIP providers and their customers for use in... for the provision of E911 services. To be clear, no entity may use customer information obtained as a...

75 FR 30863 - Agency Information Collection Activities: Proposed Collection; Comment Request

Federal Register 2010, 2011, 2012, 2013, 2014

2010-06-02

... the information to assess customer satisfaction with course content and delivery and to ensure that the training meets the customer's needs. The public is invited to comment on the proposed information...: The information collection allows uniform measurement of customer satisfaction with NARA training...

78 FR 33114 - Agency Information Collection Activities; Proposed Collection; Comment Request

Federal Register 2010, 2011, 2012, 2013, 2014

2013-06-03

... the information to assess customer satisfaction with course content and delivery and to ensure that the training meets the customer's needs. The public is invited to comment on the proposed information...: The information collection allows uniform measurement of customer satisfaction with NARA training...

77 FR 24509 - Notice of Proposed Information Collection for Public Comment Emergency Comment Request; Single...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-04-24

... Information Collection for Public Comment Emergency Comment Request; Single Family Customer Satisfaction... Family customer satisfaction survey. This Notice is soliciting comments from members of the public and... information: Title of Proposal: Single Family Customer Satisfaction Survey. Description of Information...

An Integrated Information System for Supporting Quality Management Tasks

NASA Astrophysics Data System (ADS)

Beyer, N.; Helmreich, W.

2004-08-01

In a competitive environment, well defined processes become the strategic advantage of a company. Hence, targeted Quality Management ensures efficiency, trans- parency and, ultimately, customer satisfaction. In the particular context of a Space Test Centre, a num- ber of specific Quality Management standards have to be applied. According to the revision of ISO 9001 dur- ing 2000, and due to the adaptation of ECSS-Q20-07, process orientation and data analysis are key tasks for ensuring and evaluating the efficiency of a company's processes. In line with these requirements, an integrated management system for accessing the necessary infor- mation to support Quality Management and other proc- esses has been established. Some of its test-related fea- tures are presented here. Easy access to the integrated management system from any work place at IABG's Space Test Centre is ensured by means of an intranet portal. It comprises a full set of quality-related process descriptions, information on test facilities, emergency procedures, and other relevant in- formation. The portal's web interface provides direct access to a couple of external applications. Moreover, easy updating of all information and low cost mainte- nance are features of this integrated information system. The timely and transparent management of non- conformances is covered by a dedicated NCR database which incorporates full documentation capability, elec- tronic signature and e-mail notification of concerned staff. A search interface allows for queries across all documented non-conformances. Furthermore, print ver- sions can be generated at any stage in the process, e.g. for distribution to customers. Feedback on customer satisfaction is sought through a web-based questionnaire. The process is initiated by the responsible test manager through submission of an e- mail that contains a hyperlink to a secure website, ask- ing the customer to complete the brief online form, which is directly fed to a database for subsequent evaluation by the Quality Manager. All such information can be processed and presented in an appropriate manner for internal or external audits, as well as for regular management reviews.

7 CFR 1206.4 - Customs.

Code of Federal Regulations, 2010 CFR

2010-01-01

... 7 Agriculture 10 2010-01-01 2010-01-01 false Customs. 1206.4 Section 1206.4 Agriculture Regulations of the Department of Agriculture (Continued) AGRICULTURAL MARKETING SERVICE (MARKETING AGREEMENTS... INFORMATION Mango Promotion, Research, and Information Order Definitions § 1206.4 Customs. Customs means the...

19 CFR 103.23 - Factors in determining whether to disclose information pursuant to a demand.

Code of Federal Regulations, 2012 CFR

2012-04-01

... 19 Customs Duties 1 2012-04-01 2012-04-01 false Factors in determining whether to disclose information pursuant to a demand. 103.23 Section 103.23 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION... to a proper demand for Customs information, one which complies with the provisions of § 103.22(c...

19 CFR 103.23 - Factors in determining whether to disclose information pursuant to a demand.

Code of Federal Regulations, 2011 CFR

2011-04-01

... 19 Customs Duties 1 2011-04-01 2011-04-01 false Factors in determining whether to disclose information pursuant to a demand. 103.23 Section 103.23 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION... to a proper demand for Customs information, one which complies with the provisions of § 103.22(c...

19 CFR 103.23 - Factors in determining whether to disclose information pursuant to a demand.

Code of Federal Regulations, 2013 CFR

2013-04-01

... 19 Customs Duties 1 2013-04-01 2013-04-01 false Factors in determining whether to disclose information pursuant to a demand. 103.23 Section 103.23 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION... to a proper demand for Customs information, one which complies with the provisions of § 103.22(c...

Package research based on COM+ technical of web service

NASA Astrophysics Data System (ADS)

Liu, Xiaoyue; Du, Liang

2011-10-01

Early information management systems are established for realization of specific business functions ordered by enterprise, including the control and management of production, supply, sales and customer service and so on. Enterprises in accordance with their various departments establish a variety of enterprise information systems used by them, and in the actual work play a huge role in the production. In this paper, from the overall view a variety of enterprise information management systems is considered, thereafter according to specific business needs to unify arrangement of these systems, and use a suitable platform for the organic integration of existing enterprise information management systems, so that the "information islands" link.

An Empirical Study of the Volkswagen Crisis in China: Customers' Information Processing and Behavioral Intentions.

PubMed

Wei, Jiuchang; Zhao, Ming; Wang, Fei; Cheng, Peng; Zhao, Dingtao

2016-01-01

Product-harm crises usually lead to product recalls, which may cause consumers concern about the product quality and safety. This study systematically examines customers' immediate responses to the Volkswagen product recall crisis in China. Particular attention was given to customers' responses to the risk information influencing their behavioral intentions. By combining the protective action decision model and the heuristic-systematic model, we constructed a hypothetical model to explore this issue. A questionnaire survey was conducted to collect data involving 467 participants drawn from the customers of Volkswagen. We used structural equation modeling to explore the model. The results show that customers' product knowledge plays an important role in their responses to the crisis. Having more knowledge would make them perceive a lower risk, but they might need even more information, making them more likely to seek and process information, and subsequently increasing their positive behavioral intentions toward the firm (that is pro-firm behavioral intentions). Risk perception increased customers' information needs, information seeking, and information processing but decreased their pro-firm behavioral intentions. In addition to promoting information seeking, information needed to also facilitate customers' systematic processing and thus increase their behavioral intentions to take corrective action. Customers' behavioral intentions were also spurred by systematic processing, but failed to be predicted by information seeking. In summary, theoretical and practical implications and suggestions for further research are also discussed. © 2015 Society for Risk Analysis.

Decision Maker Perception of Information Quality: A Case Study of Military Command and Control

ERIC Educational Resources Information Center

Morgan, Grayson B.

2013-01-01

Decision maker perception of information quality cues from an "information system" (IS) and the process which creates such meta cueing, or data about cues, is a critical yet un-modeled component of "situation awareness" (SA). Examples of common information quality meta cueing for quality criteria include custom ring-tones for…

A revisit to the requirements methodologies for services provided by the Office of Space Communications

NASA Technical Reports Server (NTRS)

Fishkind, Stanley; Harris, Richard N.; Pfeiffer, William A.

1996-01-01

The methodologies of the NASA requirements processing system, originally designed to enhance NASA's customer interface and response time, are reviewed. The response of NASA to the problems associated with the system is presented, and it is shown what was done to facilitate the process and to improve customer relations. The requirements generation system (RGS), a computer-supported client-server system, adopted by NASA is presented. The RGS system is configurable on a per-mission basis and can be structured to allow levels of requirements. The details provided concerning the RGS include the recommended configuration, information on becoming an RGS user and network connectivity worksheets for computer users.

CRM System Implementation in a Multinational Enterprise

NASA Astrophysics Data System (ADS)

Mishra, Alok; Mishra, Deepti

The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. As more and more organizations realize the significance of becoming customer-centric in today's competitive era, they embrace CRM as a core business strategy. CRM an integration of information technology and relationship marketing provides the infrastructure that facilitates long-term relationship building with customers at an enterprise-wide level. Successful CRM implementation is a complex, expensive and rarely technical projects. This paper presents the successful implementation of CRM in a multinational organization. This study will facilitate in understanding transition, constraints and implementation of CRM in multinational enterprises.

State of the Art of Network Security Perspectives in Cloud Computing

NASA Astrophysics Data System (ADS)

Oh, Tae Hwan; Lim, Shinyoung; Choi, Young B.; Park, Kwang-Roh; Lee, Heejo; Choi, Hyunsang

Cloud computing is now regarded as one of social phenomenon that satisfy customers' needs. It is possible that the customers' needs and the primary principle of economy - gain maximum benefits from minimum investment - reflects realization of cloud computing. We are living in the connected society with flood of information and without connected computers to the Internet, our activities and work of daily living will be impossible. Cloud computing is able to provide customers with custom-tailored features of application software and user's environment based on the customer's needs by adopting on-demand outsourcing of computing resources through the Internet. It also provides cloud computing users with high-end computing power and expensive application software package, and accordingly the users will access their data and the application software where they are located at the remote system. As the cloud computing system is connected to the Internet, network security issues of cloud computing are considered as mandatory prior to real world service. In this paper, survey and issues on the network security in cloud computing are discussed from the perspective of real world service environments.

Branching out with filmless radiology.

PubMed

Carbajal, R; Honea, R

1999-05-01

Texas Children's Hospital, a 456 bed pediatric hospital located in the Texas Medical Center, has been constructing a large-scale picture archiving and communications system (PACS), including ultrasound (US), computed tomography (CT), magnetic resonance (MR), and computed radiography (CR). Until recently, filmless radiology operations have been confined to the imaging department, the outpatient treatment center, and the emergency center. As filmless services expand to other clinical services, the PACS staff must engage each service in a dialog to determine the appropriate level of support required. The number and type of image examinations, the use of multiple modalities and comparison examinations, and the relationship between viewing and direct patient care activities have a bearing on the number and type of display stations provided. Some of the information about customer services is contained in documentation already maintained by the imaging department. For example, by a custom report from the radiology information system (RIS), we were able to determine the number and type of examinations ordered by each referring physician for the previous 6 months. By compiling these by clinical service, we were able to determine our biggest customers by examination type and volume. Another custom report was used to determine who was requesting old examinations from the film library. More information about imaging usage was gathered by means of a questionnaire. Some customers view images only where patients are also seen, while some services view images independently from the patient. Some services use their conference rooms for critical image viewing such as treatment planning. Additional information was gained from geographical surveys of where films are currently produced, delivered by the film library, and viewed. In some areas, available space dictates the type and configuration of display station that can be used. Active participation in the decision process by the clinical service is a key element to successful filmless operations.

76 FR 2395 - Agency Information Collection Activities; Proposed Collection; Comment Request; Customer/Partner...

Federal Register 2010, 2011, 2012, 2013, 2014

2011-01-13

... comment in response to the notice. This notice solicits comments on voluntary customer satisfaction...] Agency Information Collection Activities; Proposed Collection; Comment Request; Customer/Partner Service... collection of information they conduct or sponsor. ``Collection of information'' is defined in 44 U.S.C. 3502...

47 CFR 64.2008 - Notice required for use of customer proprietary network information.

Code of Federal Regulations, 2011 CFR

2011-10-01

... 47 Telecommunication 3 2011-10-01 2011-10-01 false Notice required for use of customer proprietary network information. 64.2008 Section 64.2008 Telecommunication FEDERAL COMMUNICATIONS COMMISSION... Proprietary Network Information § 64.2008 Notice required for use of customer proprietary network information...

47 CFR 64.2008 - Notice required for use of customer proprietary network information.

Code of Federal Regulations, 2010 CFR

2010-10-01

... 47 Telecommunication 3 2010-10-01 2010-10-01 false Notice required for use of customer proprietary network information. 64.2008 Section 64.2008 Telecommunication FEDERAL COMMUNICATIONS COMMISSION... Proprietary Network Information § 64.2008 Notice required for use of customer proprietary network information...

47 CFR 64.2003 - Definitions.

Code of Federal Regulations, 2011 CFR

2011-10-01

... RULES RELATING TO COMMON CARRIERS Customer Proprietary Network Information § 64.2003 Definitions. (a... service. (g) Customer proprietary network information (CPNI). The term “customer proprietary network...

75 FR 74082 - Agency Information Collection Activities: Proposed Collection; Comments Requested

Federal Register 2010, 2011, 2012, 2013, 2014

2010-11-30

... of information collection under review: customer satisfaction surveys. The Department of Justice (DOJ... collection. (2) Title of the Form/Collection: Customer Satisfaction Surveys. (3) Agency form number, if any... program-specific customer satisfaction surveys to more effectively capture customer perception...

12 CFR 517.1 - Purpose and scope.

Code of Federal Regulations, 2010 CFR

2010-01-01

..., expert witnesses, customized training, relocation services, information systems technology (computer systems, database management, software and office automation), or micrographic services; or in support of...-Owned Businesses Outreach Program (Outreach Program) is to ensure that firms owned and operated by...

12 CFR 517.1 - Purpose and scope.

Code of Federal Regulations, 2012 CFR

2012-01-01

..., expert witnesses, customized training, relocation services, information systems technology (computer systems, database management, software and office automation), or micrographic services; or in support of...-Owned Businesses Outreach Program (Outreach Program) is to ensure that firms owned and operated by...

12 CFR 517.1 - Purpose and scope.

Code of Federal Regulations, 2011 CFR

2011-01-01

..., expert witnesses, customized training, relocation services, information systems technology (computer systems, database management, software and office automation), or micrographic services; or in support of...-Owned Businesses Outreach Program (Outreach Program) is to ensure that firms owned and operated by...

77 FR 22290 - Privacy Act of 1974; System of Records

Federal Register 2010, 2011, 2012, 2013, 2014

2012-04-13

... of Defense Intelligence Information System (DoDIIS) Customer Relationship Management.'' System.... * Mail: Federal Docket Management System Office, 4800 Mark Center Drive, East Tower, 2nd Floor, Suite... the Office of Management and Budget (OMB) pursuant to paragraph 4c of Appendix I to OMB Circular No. A...

A method for determining customer requirement weights based on TFMF and TLR

NASA Astrophysics Data System (ADS)

Ai, Qingsong; Shu, Ting; Liu, Quan; Zhou, Zude; Xiao, Zheng

2013-11-01

'Customer requirements' (CRs) management plays an important role in enterprise systems (ESs) by processing customer-focused information. Quality function deployment (QFD) is one of the main CRs analysis methods. Because CR weights are crucial for the input of QFD, we developed a method for determining CR weights based on trapezoidal fuzzy membership function (TFMF) and 2-tuple linguistic representation (TLR). To improve the accuracy of CR weights, we propose to apply TFMF to describe CR weights so that they can be appropriately represented. Because the fuzzy logic is not capable of aggregating information without loss, TLR model is adopted as well. We first describe the basic concepts of TFMF and TLR and then introduce an approach to compute CR weights. Finally, an example is provided to explain and verify the proposed method.

Remote sensing for urban planning

NASA Technical Reports Server (NTRS)

Davis, Bruce A.; Schmidt, Nicholas; Jensen, John R.; Cowen, Dave J.; Halls, Joanne; Narumalani, Sunil; Burgess, Bryan

1994-01-01

Utility companies are challenged to provide services to a highly dynamic customer base. With factory closures and shifts in employment becoming a routine occurrence, the utility industry must develop new techniques to maintain records and plan for expected growth. BellSouth Telecommunications, the largest of the Bell telephone companies, currently serves over 13 million residences and 2 million commercial customers. Tracking the movement of customers and scheduling the delivery of service are major tasks for BellSouth that require intensive manpower and sophisticated information management techniques. Through NASA's Commercial Remote Sensing Program Office, BellSouth is investigating the utility of remote sensing and geographic information system techniques to forecast residential development. This paper highlights the initial results of this project, which indicate a high correlation between the U.S. Bureau of Census block group statistics and statistics derived from remote sensing data.

77 FR 20887 - Proposed Information Collection (National Acquisition Center Customer Response Survey) Activity...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-04-06

... information needed to measure customer satisfaction with delivered products and services. DATES: Written... (National Acquisition Center Customer Response Survey) Activity; Comment Request AGENCY: Office of...: Department of Veterans Affairs (VA) National Acquisition Center Customer Response Survey, VA Form 0863. OMB...

78 FR 46594 - Extension of Agency Information Collection Activity Under OMB Review: Aviation Security Customer...

Federal Register 2010, 2011, 2012, 2013, 2014

2013-08-01

... Information Collection Activity Under OMB Review: Aviation Security Customer Satisfaction Performance... surveying travelers to measure customer satisfaction of aviation security in an effort to more efficiently... Title: Aviation Security Customer Satisfaction Performance Measurement Passenger Survey. Type of Request...

77 FR 37919 - Agency Information Collection Activities: Proposed Collection; Comments Requested: National...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-06-25

... Customer Satisfaction Survey ACTION: 60-Day Notice of Information Collection Under Review. The Department.../Collection: National Response Team Customer Satisfaction Survey. (3) Agency form number, if any, and the...- specific customer satisfaction survey to more effectively capture customer perception/satisfaction of...

20 CFR 663.570 - What is the consumer reports system?

Code of Federal Regulations, 2014 CFR

2014-04-01

... 20 Employees' Benefits 4 2014-04-01 2014-04-01 false What is the consumer reports system? 663.570... Providers § 663.570 What is the consumer reports system? The consumer reports system, referred to in WIA as... consumer reports system must contain the information necessary for an adult or dislocated worker customer...

20 CFR 663.570 - What is the consumer reports system?

Code of Federal Regulations, 2012 CFR

2012-04-01

... 20 Employees' Benefits 4 2012-04-01 2012-04-01 false What is the consumer reports system? 663.570... Providers § 663.570 What is the consumer reports system? The consumer reports system, referred to in WIA as... consumer reports system must contain the information necessary for an adult or dislocated worker customer...

20 CFR 663.570 - What is the consumer reports system?

Code of Federal Regulations, 2013 CFR

2013-04-01

... 20 Employees' Benefits 4 2013-04-01 2013-04-01 false What is the consumer reports system? 663.570... Providers § 663.570 What is the consumer reports system? The consumer reports system, referred to in WIA as... consumer reports system must contain the information necessary for an adult or dislocated worker customer...

20 CFR 663.570 - What is the consumer reports system?

Code of Federal Regulations, 2011 CFR

2011-04-01

... 20 Employees' Benefits 3 2011-04-01 2011-04-01 false What is the consumer reports system? 663.570....570 What is the consumer reports system? The consumer reports system, referred to in WIA as... consumer reports system must contain the information necessary for an adult or dislocated worker customer...

20 CFR 663.570 - What is the consumer reports system?

Code of Federal Regulations, 2010 CFR

2010-04-01

... 20 Employees' Benefits 3 2010-04-01 2010-04-01 false What is the consumer reports system? 663.570....570 What is the consumer reports system? The consumer reports system, referred to in WIA as... consumer reports system must contain the information necessary for an adult or dislocated worker customer...

Introduction of Service Systems Implementation

NASA Astrophysics Data System (ADS)

Demirkan, Haluk; Spohrer, James C.; Krishna, Vikas

Services systems can range from an individual to a firm to an entire nation. They can also be nested and composed of other service systems. They are configurations of people, information, technology and organizations to co-create value between a service customer and a provider (Maglio et al. 2006; Spohrer et al. 2007). While these configurations can take many, potentially infinite, forms, they can be optimized for the subject service to eliminate unnecessary costs in the forms of redundancies, over allocation, etc. So what is an ideal configuration that a provider and a customer might strive to achieve? As much as it would be nice to have a formula for such configurations, experiences that are result of engagement, are very different for each value co-creation configurations. The variances and dynamism of customer provider engagements result in potentially infinite types and numbers of configurations in today's global economy.

47 CFR 76.1602 - Customer service-general information.

Code of Federal Regulations, 2010 CFR

2010-10-01

... 47 Telecommunication 4 2010-10-01 2010-10-01 false Customer service-general information. 76.1602 Section 76.1602 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) BROADCAST RADIO SERVICES MULTICHANNEL VIDEO AND CABLE TELEVISION SERVICE Notices § 76.1602 Customer service—general information. (a) A...

47 CFR 76.1602 - Customer service-general information.

Code of Federal Regulations, 2014 CFR

2014-10-01

... 47 Telecommunication 4 2014-10-01 2014-10-01 false Customer service-general information. 76.1602 Section 76.1602 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) BROADCAST RADIO SERVICES MULTICHANNEL VIDEO AND CABLE TELEVISION SERVICE Notices § 76.1602 Customer service—general information. (a) A...

47 CFR 76.1602 - Customer service-general information.

Code of Federal Regulations, 2013 CFR

2013-10-01

... 47 Telecommunication 4 2013-10-01 2013-10-01 false Customer service-general information. 76.1602 Section 76.1602 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) BROADCAST RADIO SERVICES MULTICHANNEL VIDEO AND CABLE TELEVISION SERVICE Notices § 76.1602 Customer service—general information. (a) A...

47 CFR 76.1602 - Customer service-general information.

Code of Federal Regulations, 2012 CFR

2012-10-01

... 47 Telecommunication 4 2012-10-01 2012-10-01 false Customer service-general information. 76.1602 Section 76.1602 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) BROADCAST RADIO SERVICES MULTICHANNEL VIDEO AND CABLE TELEVISION SERVICE Notices § 76.1602 Customer service—general information. (a) A...

47 CFR 76.1602 - Customer service-general information.

Code of Federal Regulations, 2011 CFR

2011-10-01

... 47 Telecommunication 4 2011-10-01 2011-10-01 false Customer service-general information. 76.1602 Section 76.1602 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) BROADCAST RADIO SERVICES MULTICHANNEL VIDEO AND CABLE TELEVISION SERVICE Notices § 76.1602 Customer service—general information. (a) A...

75 FR 9277 - Proposed Information Collection (Nation-Wide Customer Satisfaction Surveys) Activity: Comment...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-03-01

... DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900-0712] Proposed Information Collection (Nation-Wide Customer Satisfaction Surveys) Activity: Comment Request AGENCY: Veterans Health Administration... use of other forms of information technology. Title: Nation-wide Customer Satisfaction Surveys, VA...

77 FR 64382 - Agency Information Collection (Nation-Wide Customer Satisfaction Surveys) Activities Under OMB...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-10-19

... DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900-0712] Agency Information Collection (Nation-Wide Customer Satisfaction Surveys) Activities Under OMB Review AGENCY: Veterans Health Administration... ``OMB Control No. 2900-0712.'' SUPPLEMENTARY INFORMATION: Title: Nation-wide Customer Satisfaction...

75 FR 25320 - Agency Information Collection (Nation-wide Customer Satisfaction Surveys) Activities Under OMB...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-05-07

... DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900-0712] Agency Information Collection (Nation-wide Customer Satisfaction Surveys) Activities Under OMB Review AGENCY: Veterans Health Administration... ``OMB Control No. 2900-0712.'' SUPPLEMENTARY INFORMATION: Title: Nation-wide Customer Satisfaction...

U.S. Army Corps of Engineers: Building Overhead Costs into Projects and Customers’ Views on Information Provided

DTIC Science & Technology

2013-06-01

U.S. ARMY CORPS OF ENGINEERS Building Overhead Costs into Projects and Customers ’ Views on Information Provided...Overhead Costs into Projects and Customers ’ Views on Information Provided 5a. CONTRACT NUMBER 5b. GRANT NUMBER 5c. PROGRAM ELEMENT NUMBER 6. AUTHOR(S...and Customers ’ Views on Information Provided Why GAO Did This Study The Corps spends billions of dollars annually on projects in its Civil Works

78 FR 56229 - Information Collection; DigitalGov Customer Satisfaction Survey

Federal Register 2010, 2011, 2012, 2013, 2014

2013-09-12

...] Information Collection; DigitalGov Customer Satisfaction Survey AGENCY: Office of Citizen Services and... regarding the DigitalGov Web site Customer Satisfaction Survey. DATES: Submit comments on or before November... Customer Satisfaction Survey by any of the following methods: Regulations.gov : http://www.regulations.gov...

78 FR 35044 - U.S. Customs and Border Protection

Federal Register 2010, 2011, 2012, 2013, 2014

2013-06-11

... DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection Agency Information Collection Activities: Visa Waiver Program Carrier Agreement (CBP Form I-775) AGENCY: U.S. Customs and Border Protection... information collection: 1651-0110. SUMMARY: U.S. Customs and Border Protection (CBP) of the Department of...

Beliefs and Attitudes Associated with ERP Adoption Behaviours: A Grounded Theory Study from IT Manager and End-user Perspectives

NASA Astrophysics Data System (ADS)

Arunthari, Santipat; Hasan, Helen

(1998, p. 121) defines an Enterprise Resource Planning (ERP) system as an enterprise system that promises seamless integration of all information flowing through a company, including financial and accounting information, human resource information, supply chain information, customer information. ERP systems came on the scene in the early 1990s as a response to the proliferation of standalone business applications to service these separate information needs in most large organisations. Enterprise wide projects, such as data warehousing, requiring integrated approaches to organisational operations and information management were inhibited through a proliferation of incompatible off-the-shelf packages, in-house developments and aging legacy systems.

36 CFR 1194.4 - Definitions.

Code of Federal Regulations, 2010 CFR

2010-07-01

... technology. Any item, piece of equipment, or system, whether acquired commercially, modified, or customized... interconnected system or subsystem of equipment, that is used in the creation, conversion, or duplication of data..., display, switching, interchange, transmission, or reception of data or information. For example, HVAC...

36 CFR 1194.4 - Definitions.

Code of Federal Regulations, 2014 CFR

2014-07-01

... technology. Any item, piece of equipment, or system, whether acquired commercially, modified, or customized... interconnected system or subsystem of equipment, that is used in the creation, conversion, or duplication of data..., display, switching, interchange, transmission, or reception of data or information. For example, HVAC...

36 CFR 1194.4 - Definitions.

Code of Federal Regulations, 2011 CFR

2011-07-01

... technology. Any item, piece of equipment, or system, whether acquired commercially, modified, or customized... interconnected system or subsystem of equipment, that is used in the creation, conversion, or duplication of data..., display, switching, interchange, transmission, or reception of data or information. For example, HVAC...

36 CFR 1194.4 - Definitions.

Code of Federal Regulations, 2012 CFR

2012-07-01

... technology. Any item, piece of equipment, or system, whether acquired commercially, modified, or customized... interconnected system or subsystem of equipment, that is used in the creation, conversion, or duplication of data..., display, switching, interchange, transmission, or reception of data or information. For example, HVAC...

12 CFR 13.5 - Customer information.

Code of Federal Regulations, 2010 CFR

2010-01-01

... 12 Banks and Banking 1 2010-01-01 2010-01-01 false Customer information. 13.5 Section 13.5 Banks and Banking COMPTROLLER OF THE CURRENCY, DEPARTMENT OF THE TREASURY GOVERNMENT SECURITIES SALES...) The customer's investment objectives; and (d) Such other information used or considered to be...

77 FR 73038 - Agency Information Collection Activities: Foreign Assembler's Declaration

Federal Register 2010, 2011, 2012, 2013, 2014

2012-12-07

... DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection Agency Information Collection Activities: Foreign Assembler's Declaration AGENCY: U.S. Customs and Border Protection, Department of... information. SUMMARY: U.S. Customs and Border Protection (CBP) of the Department of Homeland Security will be...

78 FR 14549 - National Contact Center; Information Collection; National Contact Center Customer Evaluation Survey

Federal Register 2010, 2011, 2012, 2013, 2014

2013-03-06

...] National Contact Center; Information Collection; National Contact Center Customer Evaluation Survey AGENCY: Contact Center Services, Federal Citizen Information Center, Office of Citizen Services and Innovative... National Contact Center customer evaluation surveys. In this request, the previously approved surveys have...

77 FR 2349 - Proposed Information Collection (Nation-wide Customer Satisfaction Surveys) Activity: Comment...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-01-17

... DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900-0712] Proposed Information Collection (Nation-wide Customer Satisfaction Surveys) Activity: Comment Request AGENCY: Veterans Health Administration... techniques or the use of other forms of information technology. Title: Nation-wide Customer Satisfaction...

77 FR 26043 - Agency Information Collection Activities; Proposed collection; Comments Requested: CRS Customer...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-05-02

... DEPARTMENT OF JUSTICE [OMB Number 1103-NEW] Agency Information Collection Activities; Proposed collection; Comments Requested: CRS Customer Satisfaction Survey ACTION: 60-Day notice of information... community leaders. Abstract: The CRS `Customer Satisfaction Survey' will help CRS maintain the highest...

75 FR 3906 - Request for Public Comment: 30-Day Proposed Information Collection: Indian Health Service...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-01-25

... Proposed Information Collection: Indian Health Service Customer Satisfaction Survey AGENCY: Indian Health...: 0917-NEW, ``Indian Health Service Customer Satisfaction Survey.'' Type of Information Collection... Customer Satisfaction Survey.'' Form(s): Tribal Homeowner Survey, Tribal Partner Survey, Annual Operator...

Computer imaging and workflow systems in the business office.

PubMed

Adams, W T; Veale, F H; Helmick, P M

1999-05-01

Computer imaging and workflow technology automates many business processes that currently are performed using paper processes. Documents are scanned into the imaging system and placed in electronic patient account folders. Authorized users throughout the organization, including preadmission, verification, admission, billing, cash posting, customer service, and financial counseling staff, have online access to the information they need when they need it. Such streamlining of business functions can increase collections and customer satisfaction while reducing labor, supply, and storage costs. Because the costs of a comprehensive computer imaging and workflow system can be considerable, healthcare organizations should consider implementing parts of such systems that can be cost-justified or include implementation as part of a larger strategic technology initiative.

77 FR 38398 - Agency Information Collection (National Acquisition Center Customer Response Survey) Activities...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-06-27

... Acquisition Center Customer Response Survey) Activities Under OMB Review AGENCY: Office of Acquisition and... INFORMATION: Title: Department of Veterans Affairs (VA) National Acquisition Center Customer Response Survey... collection. Abstract: VA Form 0863 will be used to collect customer's feedback and suggestions on delivered...

78 FR 76851 - Agency Information Collection Activities: BP Regulations Pertaining to Customs Brokers

Federal Register 2010, 2011, 2012, 2013, 2014

2013-12-19

... DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection Agency Information Collection Activities: BP Regulations Pertaining to Customs Brokers AGENCY: U.S. Customs and Border Protection (CBP), Department of Homeland Security. ACTION: 60-day notice and request for comments; extension of an existing...

Flexible medical image management using service-oriented architecture.

PubMed

Shaham, Oded; Melament, Alex; Barak-Corren, Yuval; Kostirev, Igor; Shmueli, Noam; Peres, Yardena

2012-01-01

Management of medical images increasingly involves the need for integration with a variety of information systems. To address this need, we developed Content Management Offering (CMO), a platform for medical image management supporting interoperability through compliance with standards. CMO is based on the principles of service-oriented architecture, implemented with emphasis on three areas: clarity of business process definition, consolidation of service configuration management, and system scalability. Owing to the flexibility of this platform, a small team is able to accommodate requirements of customers varying in scale and in business needs. We describe two deployments of CMO, highlighting the platform's value to customers. CMO represents a flexible approach to medical image management, which can be applied to a variety of information technology challenges in healthcare and life sciences organizations.

Why e-return services fail: a psychological contract violation approach.

PubMed

Hsieh, Pei-Ling

2012-12-01

This study elucidates why and how e-return services (e-RS) fail, representing a preliminary attempt to explain the critical role of psychological contract violation (PCV) and explore its antecedents and outcomes in e-RS research. Based on marketing, psychology, and information systems-related studies, a theoretical framework is developed to correlate perceived fairness (PF), causal attribution (CA), and magnitude of negative outcome (MNO) with customers' PCV. Additionally, based on trust (TR), exactly how PCV further influences customers' stickiness intention (SI) is examined as well. Analysis results indicate that PF, CA, and MNO influence customers during both the evaluation stage and the customer receipt of e-RS, subsequently deriving PCV. These factors contribute to the subsequent success of e-RS, especially, customers' TR and SI. Furthermore, recommendations are made on how firms should evaluate PCV and its influencing factors to prevent e-RS failure.

Identification of Patients with Family History of Pancreatic Cancer--Investigation of an NLP System Portability.

PubMed

Mehrabi, Saeed; Krishnan, Anand; Roch, Alexandra M; Schmidt, Heidi; Li, DingCheng; Kesterson, Joe; Beesley, Chris; Dexter, Paul; Schmidt, Max; Palakal, Mathew; Liu, Hongfang

2015-01-01

In this study we have developed a rule-based natural language processing (NLP) system to identify patients with family history of pancreatic cancer. The algorithm was developed in a Unstructured Information Management Architecture (UIMA) framework and consisted of section segmentation, relation discovery, and negation detection. The system was evaluated on data from two institutions. The family history identification precision was consistent across the institutions shifting from 88.9% on Indiana University (IU) dataset to 87.8% on Mayo Clinic dataset. Customizing the algorithm on the the Mayo Clinic data, increased its precision to 88.1%. The family member relation discovery achieved precision, recall, and F-measure of 75.3%, 91.6% and 82.6% respectively. Negation detection resulted in precision of 99.1%. The results show that rule-based NLP approaches for specific information extraction tasks are portable across institutions; however customization of the algorithm on the new dataset improves its performance.

19 CFR 103.31a - Advance electronic information for air, truck, and rail cargo; Importer Security Filing...

Code of Federal Regulations, 2010 CFR

2010-04-01

... 19 Customs Duties 1 2010-04-01 2010-04-01 false Advance electronic information for air, truck, and rail cargo; Importer Security Filing information for vessel cargo. 103.31a Section 103.31a Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY AVAILABILITY OF INFORMATION Other Information...

12 CFR 568.5 - Protection of customer information.

Code of Federal Regulations, 2010 CFR

2010-01-01

... 12 Banks and Banking 5 2010-01-01 2010-01-01 false Protection of customer information. 568.5 Section 568.5 Banks and Banking OFFICE OF THRIFT SUPERVISION, DEPARTMENT OF THE TREASURY SECURITY PROCEDURES § 568.5 Protection of customer information. Savings associations and their subsidiaries (except...

47 CFR 64.2009 - Safeguards required for use of customer proprietary network information.

Code of Federal Regulations, 2010 CFR

2010-10-01

... 47 Telecommunication 3 2010-10-01 2010-10-01 false Safeguards required for use of customer proprietary network information. 64.2009 Section 64.2009 Telecommunication FEDERAL COMMUNICATIONS COMMISSION... Proprietary Network Information § 64.2009 Safeguards required for use of customer proprietary network...

47 CFR 64.2007 - Approval required for use of customer proprietary network information.

Code of Federal Regulations, 2010 CFR

2010-10-01

... 47 Telecommunication 3 2010-10-01 2010-10-01 false Approval required for use of customer proprietary network information. 64.2007 Section 64.2007 Telecommunication FEDERAL COMMUNICATIONS COMMISSION... Proprietary Network Information § 64.2007 Approval required for use of customer proprietary network...

47 CFR 64.2007 - Approval required for use of customer proprietary network information.

Code of Federal Regulations, 2011 CFR

2011-10-01

... 47 Telecommunication 3 2011-10-01 2011-10-01 false Approval required for use of customer proprietary network information. 64.2007 Section 64.2007 Telecommunication FEDERAL COMMUNICATIONS COMMISSION... Proprietary Network Information § 64.2007 Approval required for use of customer proprietary network...

47 CFR 64.2009 - Safeguards required for use of customer proprietary network information.

Code of Federal Regulations, 2011 CFR

2011-10-01

... 47 Telecommunication 3 2011-10-01 2011-10-01 false Safeguards required for use of customer proprietary network information. 64.2009 Section 64.2009 Telecommunication FEDERAL COMMUNICATIONS COMMISSION... Proprietary Network Information § 64.2009 Safeguards required for use of customer proprietary network...

47 CFR 64.2010 - Safeguards on the disclosure of customer proprietary network information.

Code of Federal Regulations, 2011 CFR

2011-10-01

... 47 Telecommunication 3 2011-10-01 2011-10-01 false Safeguards on the disclosure of customer proprietary network information. 64.2010 Section 64.2010 Telecommunication FEDERAL COMMUNICATIONS COMMISSION... Proprietary Network Information § 64.2010 Safeguards on the disclosure of customer proprietary network...

77 FR 60506 - Agency Information Collection Activities: Request for Comments for a New Information Collection

Federal Register 2010, 2011, 2012, 2013, 2014

2012-10-03

... through Friday, except Federal holidays. SUPPLEMENTARY INFORMATION: Title: Customer Satisfaction Surveys. Background: Executive Order 12862, ``Setting Customer Service Standards'' requires that federal agencies provide the highest quality service to our customers by identifying them and determining what they think...

76 FR 70827 - Proposed Information Collection (Board of Veterans' Appeals Customer Satisfaction With Hearing...

Federal Register 2010, 2011, 2012, 2013, 2014

2011-11-15

... DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900-0548] Proposed Information Collection (Board of Veterans' Appeals Customer Satisfaction With Hearing Survey Card) Activity; Comment Request AGENCY... information technology. Title: Board of Veterans' Appeals Customer Satisfaction with Hearing Survey Card, VA...

39 CFR 3050.53 - Information on customer satisfaction and retail access. [Reserved

Code of Federal Regulations, 2010 CFR

2010-07-01

... 39 Postal Service 1 2010-07-01 2010-07-01 false Information on customer satisfaction and retail access. [Reserved] 3050.53 Section 3050.53 Postal Service POSTAL REGULATORY COMMISSION PERSONNEL PERIODIC REPORTING § 3050.53 Information on customer satisfaction and retail access. [Reserved] ...

An Analysis of the Order Cycle at Coast Guard Supply Center Curtis Bay, Maryland. How to Measure Customer Service.

DTIC Science & Technology

1994-12-01

Order Cycle ..... 20 2. Order Processing and the Information System .......... ................. 21 3. The Order Cycle at SCCB ...... ......... 21 v...order transmittal time, order processing time, order assembly time, stock availability, production time, and delivery time. CUSTOMER L7 2 I i u *r1...methods, inventory stocking policies, order processing procedures, transport modes, and scheduling methods [Ref. 15]. 20 2. Order Processing and the

An academic radiology information system (RIS): a review of the commercial RIS systems, and how an individualized academic RIS can be created and utilized.

PubMed

Tamm, E P; Kawashima, A; Silverman, P

2001-06-01

Current commercial radiology information systems (RIS) are designed for scheduling, billing, charge collection, and report dissemination. Academic institutions have additional requirements for their missions for teaching, research and clinical care. The newest versions of commercial RIS offer greater flexibility than prior systems. We sent questionnaires to Cerner Corporation, ADAC Health Care Information Systems, IDX Systems, Per-Se' Technologies, and Siemens Health Services regarding features of their products. All of the products we surveyed offer user customizable fields. However, most products did not allow the user to expand their product's data table. The search capabilities of the products varied. All of the products supported the Health Level 7 (HL-7) interface and the use of structured query language (SQL). All of the products were offered with an SQL editor for creating customized queries and custom reports. All products included capabilities for collecting data for quality assurance and included capabilities for tracking "interesting cases," though they varied in the functionality offered. No product offered dedicated functions for research. Alternatively, radiology departments can create their own client-server Windows-based database systems to supplement the capabilities of commercial systems. Such systems can be developed with "web-enabled" database products like Microsoft Access or Apple Filemaker Pro.

SU-G-TeP4-06: An Integrated Application for Radiation Therapy Treatment Plan Directives, Management, and Reporting

DOE Office of Scientific and Technical Information (OSTI.GOV)

Matuszak, M; Anderson, C; Lee, C

Purpose: With electronic medical records, patient information for the treatment planning process has become disseminated across multiple applications with limited quality control and many associated failure modes. We present the development of a single application with a centralized database to manage the planning process. Methods: The system was designed to replace current functionalities of (i) static directives representing the physician intent for the prescription and planning goals, localization information for delivery, and other information, (ii) planning objective reports, (iii) localization and image guidance documents and (iv) the official radiation therapy prescription in the medical record. Using the Eclipse Scripting Applicationmore » Programming Interface, a plug-in script with an associated domain-specific SQL Server database was created to manage the information in (i)–(iv). The system’s user interface and database were designed by a team of physicians, clinical physicists, database experts, and software engineers to ensure usability and robustness for clinical use. Results: The resulting system has been fully integrated within the TPS via a custom script and database. Planning scenario templates, version control, approvals, and logic-based quality control allow this system to fully track and document the planning process as well as physician approval of tradeoffs while improving the consistency of the data. Multiple plans and prescriptions are supported along with non-traditional dose objectives and evaluation such as biologically corrected models, composite dose limits, and management of localization goals. User-specific custom views were developed for the attending physician review, physicist plan checks, treating therapists, and peer review in chart rounds. Conclusion: A method was developed to maintain cohesive information throughout the planning process within one integrated system by using a custom treatment planning management application that interfaces directly with the TPS. Future work includes quantifying the improvements in quality, safety and efficiency that are possible with the routine clinical use of this system. Supported in part by NIH-P01-CA-059827.« less

Pesticide Registration Information System

EPA Pesticide Factsheets

PRISM provides an integrated, web portal for all pesticide related data, communications, registrations and transactions for OPP and its stakeholders, partners and customers. PRISM supports Strategic Goal 4 by automating pesticide registration processes.

76 FR 44633 - Self-Regulatory Organizations; Chicago Board Options Exchange, Incorporated; Notice of Filing and...

Federal Register 2010, 2011, 2012, 2013, 2014

2011-07-26

... position in SPY options on the same side of the market, for its own account or for the account of a customer, report certain information to the Exchange. This information would include, but would not be...-maker information can be accessed through the Exchange's market surveillance systems. In addition, the...

Knowledge management: Role of the the Radiation Safety Information Computational Center (RSICC)

NASA Astrophysics Data System (ADS)

Valentine, Timothy

2017-09-01

The Radiation Safety Information Computational Center (RSICC) at Oak Ridge National Laboratory (ORNL) is an information analysis center that collects, archives, evaluates, synthesizes and distributes information, data and codes that are used in various nuclear technology applications. RSICC retains more than 2,000 software packages that have been provided by code developers from various federal and international agencies. RSICC's customers (scientists, engineers, and students from around the world) obtain access to such computing codes (source and/or executable versions) and processed nuclear data files to promote on-going research, to ensure nuclear and radiological safety, and to advance nuclear technology. The role of such information analysis centers is critical for supporting and sustaining nuclear education and training programs both domestically and internationally, as the majority of RSICC's customers are students attending U.S. universities. Additionally, RSICC operates a secure CLOUD computing system to provide access to sensitive export-controlled modeling and simulation (M&S) tools that support both domestic and international activities. This presentation will provide a general review of RSICC's activities, services, and systems that support knowledge management and education and training in the nuclear field.

76 FR 5850 - Self-Regulatory Organizations; Financial Industry Regulatory Authority, Inc.; Order Approving a...

Federal Register 2010, 2011, 2012, 2013, 2014

2011-02-02

... (Customer Account Information) and Incorporated NYSE Rule 410 (Records of Orders). In addition, the proposed...) (Requirements) as FINRA Rule 4511 (General Requirements), NASD Rule 3110(c) (Customer Account Information) as FINRA Rule 4512 (Customer Account Information), NASD Rules 3110(d) (Record of Written Complaints) and...

75 FR 67155 - Self-Regulatory Organizations; Financial Industry Regulatory Authority, Inc.; Notice of Filing of...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-11-01

.... The proposed rule change would delete NASD IM-3110 (Customer Account Information) and Incorporated... (General Requirements), NASD Rule 3110(c) (Customer Account Information) as FINRA Rule 4512 (Customer Account Information), NASD Rules 3110(d) (Record of Written Complaints) and 3110(e) (``Complaint'' Defined...

75 FR 66014 - Privacy of Consumer Financial Information; Conforming Amendments Under Dodd-Frank Act

Federal Register 2010, 2011, 2012, 2013, 2014

2010-10-27

... nonaffiliated third parties, and requires a financial institution to disclose to all of its customers the... institutions subject to its jurisdiction to safeguard customer records and information. Section 5g provides... policies and procedures that address safeguards to customer records and information, including initial and...

75 FR 57808 - Information Collection Request to Office of Management and Budget; OMB Control Numbers: 1625-0080

Federal Register 2010, 2011, 2012, 2013, 2014

2010-09-22

... of information: 1625-0080, Customer Satisfaction Surveys. Before submitting this ICR to OMB, the... FR 3316). Information Collection Request Title: Customer Satisfaction Surveys. OMB Control Number: 1625-0080. Summary: Executive Order 12862 authorizes the Coast Guard to survey customers to determine...

77 FR 55486 - Agency Information Collection Activities: Importer ID Input Record

Federal Register 2010, 2011, 2012, 2013, 2014

2012-09-10

... DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection Agency Information Collection Activities: Importer ID Input Record AGENCY: U.S. Customs and Border Protection, Department of Homeland... information. SUMMARY: U.S. Customs and Border Protection (CBP) of the Department of Homeland Security will be...

77 FR 9954 - Agency Information Collection Activities: Declaration of Owner and Declaration of Consignee When...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-02-21

... DEPARTMENT OF HOMELAND SECURITY U.S. Customs And Border Protection Agency Information Collection.... Customs and Border Protection, Department of Homeland Security. ACTION: 30-Day notice and request for comments; Extension of an existing information collection. SUMMARY: U.S. Customs and Border Protection (CBP...

78 FR 4379 - Information Collection Activity; Comment Request

Federal Register 2010, 2011, 2012, 2013, 2014

2013-01-22

... appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of... systems are cooperatives and are organized in a two-tiered structure. Retail customers are members of the...

The Trade-Off: Consumer Privacy for Technology Products and Services

ERIC Educational Resources Information Center

Scibelli, David B.

2013-01-01

With the Internet advancements of information systems and social media channels, consumer data has become a valuable source for companies and social networking communities. These Internet businesses are allowed to use and share their customers' information, with minimal regulatory intervention other than in health and financial areas. This…

A coastal information system to propel emerging science and inform environmental management decisions

EPA Science Inventory

The Estuary Data Mapper (EDM) is a free, interactive virtual gateway to coastal data aimed to promote research and aid in environmental management. The graphical user interface allows users to custom select and subset data based on their spatial and temporal interests giving them...

76 FR 43354 - Records Schedules; Availability and Request for Comments

Federal Register 2010, 2011, 2012, 2013, 2014

2011-07-20

...). Master files of an electronic information system containing network security information such as lists of... scores. 11. Department of Homeland Security, U.S. Immigration and Customs Enforcement (N1-567-11-5, 2... enforcement officers to receive agency credentials. 12. Department of Homeland Security, U.S. Immigration and...

A Tralinet Guide to the Internet

DTIC Science & Technology

1994-02-01

Internet surfers often get stuck. The Internet is new, evolving, constantly changing, designed by computer system people rather than information retrieval...Librarians are already getting questions daily about Internet -accessible resources: providing information for their customers is about to get far...InterNIC. These are the best tools we have for looking up information about various Internet hosts. The DDN Network Information Center (NIC) is best for

Web-Enabled Systems for Student Access.

ERIC Educational Resources Information Center

Harris, Chad S.; Herring, Tom

1999-01-01

California State University, Fullerton is developing a suite of server-based, Web-enabled applications that distribute the functionality of its student information system software to external customers without modifying the mainframe applications or databases. The cost-effective, secure, and rapidly deployable business solution involves using the…

19 CFR 103.3 - Publication of information in the Federal Register.

Code of Federal Regulations, 2012 CFR

2012-04-01

... 19 Customs Duties 1 2012-04-01 2012-04-01 false Publication of information in the Federal Register. 103.3 Section 103.3 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY... paragraph (b) of this section, the United States Customs Service is required, by 5 U.S.C. 552(a)(1), to...

19 CFR 103.3 - Publication of information in the Federal Register.

Code of Federal Regulations, 2010 CFR

2010-04-01

... 19 Customs Duties 1 2010-04-01 2010-04-01 false Publication of information in the Federal Register. 103.3 Section 103.3 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY... paragraph (b) of this section, the United States Customs Service is required, by 5 U.S.C. 552(a)(1), to...

19 CFR 103.3 - Publication of information in the Federal Register.

Code of Federal Regulations, 2014 CFR

2014-04-01

... 19 Customs Duties 1 2014-04-01 2014-04-01 false Publication of information in the Federal Register. 103.3 Section 103.3 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY... paragraph (b) of this section, the United States Customs Service is required, by 5 U.S.C. 552(a)(1), to...

19 CFR 103.3 - Publication of information in the Federal Register.

Code of Federal Regulations, 2013 CFR

2013-04-01

... 19 Customs Duties 1 2013-04-01 2013-04-01 false Publication of information in the Federal Register. 103.3 Section 103.3 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY... paragraph (b) of this section, the United States Customs Service is required, by 5 U.S.C. 552(a)(1), to...

19 CFR 103.3 - Publication of information in the Federal Register.

Code of Federal Regulations, 2011 CFR

2011-04-01

... 19 Customs Duties 1 2011-04-01 2011-04-01 false Publication of information in the Federal Register. 103.3 Section 103.3 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY... paragraph (b) of this section, the United States Customs Service is required, by 5 U.S.C. 552(a)(1), to...

76 FR 77034 - Self-Regulatory Organizations; Financial Industry Regulatory Authority, Inc.; Notice of Filing...

Federal Register 2010, 2011, 2012, 2013, 2014

2011-12-09

... Accelerated Approval of Proposed Rule Change To Amend FINRA Rule 4512 (Customer Account Information) December... the Proposed Rule Change FINRA proposes to amend FINRA Rule 4512 (Customer Account Information) to... requires firms to maintain certain information relating to customer accounts, and it is based on existing...

76 FR 3644 - Collection of Information Under Review by Office of Management and Budget: OMB Control Number...

Federal Register 2010, 2011, 2012, 2013, 2014

2011-01-20

... approval of a revision to the following collection of information: 1625-0080, Customer Satisfaction Surveys.... Information Collection Request Title: Customer Satisfaction Surveys. OMB Control Number: 1625-0080. Type of... the public, seek to meet established standards of customer service. Forms: None. Burden Estimate: The...

Client-oriented Building Mass Customization (CoBMC)

NASA Astrophysics Data System (ADS)

Lee, Xia Sheng; Faris Khamidi, Mohd; Kuppusamy, Sivaraman; Tuck Heng, Chin

2017-12-01

Although much later compared to other industries including aerospace, automobile, oil and gas etc., digital technology development has been cresting towards an exponential curve in the construction industry. Technological diversity and abundance change the game from “what you can” to “what you want”. Society is changing at an unprecedented rate. Consequently adaptability will be crucial. This research paper explores the integration of digital adaptive technologies that transform the construction industry from the mass production to that of a possible client-oriented mass customization. The focus on the design, construction and performance stages of a building project, currently undergoing major overhaul faces a paradigm shift globally that will impact and compel attention for the next three decades with viable solutions such as Building Information Modelling (BIM) to manage massive data cum information. Customization maximizes clients’ participation during the design process thereby achieving greater effective value and higher satisfaction. A study between customized and standardized examples will investigate how adaptive customization will shift the design paradigm from cost to value centric. This action research will explore different aspects of emerging innovative systems already in place pushing the edge of frontiers, and transforming the building industry landscape whether micro or giga, to compliment new technologies to create an unprecedented exhilaration of freshness over the mundane, routine and mediocrity. Three identified fundamental aspects that are instrumental to Client-oriented Building Mass Customization (CoBMC) are design option visualization, parametric product information and n-dimensional modelling. The study concluded that a paradigm shift is therefore inevitable for every stakeholder including clients who will need to re-examine their roles, capabilities, and competencies in preparation towards challenging future.

Pharmacy Customers' Experiences With Electronic Prescriptions: Cross-Sectional Survey on Nationwide Implementation in Finland.

PubMed

Lämsä, Elina; Timonen, Johanna; Ahonen, Riitta

2018-02-23

One of the forerunners in electronic health, Finland has introduced electronic prescriptions (ePrescriptions) nationwide by law. This has led to significant changes for pharmacy customers. Despite the worldwide ambition to develop ePrescription services, there are few reports of nationally adopted systems and particularly on the experiences of pharmacy customers. The aim of this study was to investigate Finnish pharmacy customers' (1) experiences with purchasing medicines with ePrescriptions; (2) experiences with renewing ePrescriptions and acting on behalf of someone else at the pharmacy; (3) ways in which customers keep up to date with their ePrescriptions; and (4) overall satisfaction with ePrescriptions. Questionnaires were distributed to 2913 pharmacy customers aged ≥18 years purchasing prescription medicines for themselves with an ePrescription in 18 community pharmacies across Finland in autumn 2015. Customers' experiences were explored with 10 structured questions. The data were stored in SPSS for Windows and subjected to descriptive analysis, chi-square, Fisher exact, Kolmogorov-Smirnov, the Mann-Whitney U, and Kruskal-Wallis tests. Completed questionnaires were returned by 1288 customers, a response rate of 44.19% (1288/2913). The majority of the respondents did not encounter any problems during pharmacy visits (1161/1278, 90.85%) and were informed about the current status of their ePrescriptions after their medication was dispensed (1013/1276, 79.44%). Over half of the respondents had usually received a patient instruction sheet from their physician (752/1255, 59.92%), and nearly all of them regarded its content as clear (711/724, 98.2%). Half of the respondents had renewed their ePrescriptions through the pharmacy (645/1281, 50.35%), and one-third of them had acted on behalf of someone else with ePrescriptions (432/1280, 33.75%). Problems were rarely encountered in the renewal process (49/628, 7.8%) or when acting on behalf of another person (25/418, 6.0%) at the pharmacy. The most common way of keeping up to date with ePrescriptions was to ask at the pharmacy (631/1278, 49.37%). The vast majority of the respondents were satisfied with ePrescriptions as a whole (1221/1274, 95.84%). Finnish pharmacy customers are satisfied with the recently implemented nationwide ePrescription system. They seldom have any difficulties purchasing medicines, renewing their ePrescriptions, or acting on behalf of someone else at the pharmacy. Customers usually keep up to date with their ePrescriptions by asking at the pharmacy. However, some customers are unaware of the practices or have difficulty keeping up to date with the status of their ePrescriptions. The provision of relevant information and assistance by health care professionals is therefore required to promote customers' adoption of the ePrescription system. ©Elina Lämsä, Johanna Timonen, Riitta Ahonen. Originally published in the Journal of Medical Internet Research (http://www.jmir.org), 23.02.2018.

The Development of a Remote Patient Monitoring System using Java-enabled Mobile Phones.

PubMed

Kogure, Y; Matsuoka, H; Kinouchi, Y; Akutagawa, M

2005-01-01

A remote patient monitoring system is described. This system is to monitor information of multiple patients in ICU/CCU via 3G mobile phones. Conventionally, various patient information, such as vital signs, is collected and stored on patient information systems. In proposed system, the patient information is recollected by remote information server, and transported to mobile phones. The server is worked as a gateway between hospital intranet and public networks. Provided information from the server consists of graphs and text data. Doctors can browse patient's information on their mobile phones via the server. A custom Java application software is used to browse these data. In this study, the information server and Java application are developed, and communication between the server and mobile phone in model environment is confirmed. To apply this system to practical products of patient information systems is future work.

Talking about Customer Service.

ERIC Educational Resources Information Center

Talley, Mary; Axelroth, Joan

2001-01-01

Discusses customer service in information centers and how to define it. Topics include the effects of competition, that give customers more choices; defining customers, and defining services; communications; physical environment; change, in customers and in technology; measuring customer service; and evaluating policies and procedures. (LRW)

Reasonable Accommodation Information Tracking System

EPA Pesticide Factsheets

The Reasonable Accommodation Information Tracking System (RAITS) is a case management system that allows the National Reasonable Accommodation Coordinator (NRAC) and the Local Reasonable Accommodation Coordinators (LORAC) to manage information related to Reasonable Accommodation (RA) requests. It provides a data base system in compliance with Executive Order 13164 and required by the Equal Employment Opportunity Commission (EEOC) Regulations and American Federation of Government Employees (AFGE) Bargaining Unit as described in the AFGE National Reasonable Accommodation Procedures. It is a tool that was internally developed in Lotus Notes to track requests for reasonable accommodation and was custom-configured to meet EPA's specific needs and infrastructure.

Students Develop Real-World Web and Pervasive Computing Systems.

ERIC Educational Resources Information Center

Tappert, Charles C.

In the academic year 2001-2002, Pace University (New York) Computer Science and Information Systems (CSIS) students developed real-world Web and pervasive computing systems for actual customers. This paper describes the general use of team projects in CSIS at Pace University, the real-world projects from this academic year, the benefits of…

DIY-style GIS service in mobile navigation system integrated with web and wireless GIS

NASA Astrophysics Data System (ADS)

Yan, Yongbin; Wu, Jianping; Fan, Caiyou; Wang, Minqi; Dai, Sheng

2007-06-01

Mobile navigation system based on handheld device can not only provide basic GIS services, but also enable these GIS services to be provided without location limit, to be more instantly interacted between users and devices. However, we still see that most navigation systems have common defects on user experience like limited map format, few map resources, and unable location share. To overcome the above defects, we propose DIY-style GIS service which provide users a more free software environment and allow uses to customize their GIS services. These services include defining geographical coordinate system of maps which helps to hugely enlarge the map source, editing vector feature, related property information and hotlink images, customizing covered area of download map via General Packet Radio Service (GPRS), and sharing users' location information via SMS (Short Message Service) which establishes the communication between users who needs GIS services. The paper introduces the integration of web and wireless GIS service in a mobile navigation system and presents an implementation sample of a DIY-Style GIS service in a mobile navigation system.

CLAMP - a toolkit for efficiently building customized clinical natural language processing pipelines.

PubMed

Soysal, Ergin; Wang, Jingqi; Jiang, Min; Wu, Yonghui; Pakhomov, Serguei; Liu, Hongfang; Xu, Hua

2017-11-24

Existing general clinical natural language processing (NLP) systems such as MetaMap and Clinical Text Analysis and Knowledge Extraction System have been successfully applied to information extraction from clinical text. However, end users often have to customize existing systems for their individual tasks, which can require substantial NLP skills. Here we present CLAMP (Clinical Language Annotation, Modeling, and Processing), a newly developed clinical NLP toolkit that provides not only state-of-the-art NLP components, but also a user-friendly graphic user interface that can help users quickly build customized NLP pipelines for their individual applications. Our evaluation shows that the CLAMP default pipeline achieved good performance on named entity recognition and concept encoding. We also demonstrate the efficiency of the CLAMP graphic user interface in building customized, high-performance NLP pipelines with 2 use cases, extracting smoking status and lab test values. CLAMP is publicly available for research use, and we believe it is a unique asset for the clinical NLP community. © The Author 2017. Published by Oxford University Press on behalf of the American Medical Informatics Association. All rights reserved. For Permissions, please email: journals.permissions@oup.com.

Design of customer knowledge management system for Aglaonema Nursery in South Tangerang, Indonesia

NASA Astrophysics Data System (ADS)

Sugiarto, D.; Mardianto, I.; Dewayana, TS; Khadafi, M.

2017-12-01

The purpose of this paper is to describe the design of customer knowledge management system to support customer relationship management activities for an aglaonema nursery in South Tangerang, Indonesia. System. The steps were knowledge identification (knowledge about customer, knowledge from customer, knowledge for customer), knowledge capture, codification, analysis of system requirement and create use case and activity diagram. The result showed that some key knowledge were about supporting customer in plant care (know how) and types of aglaonema including with the prices (know what). That knowledge for customer then codified and shared in knowledge portal website integrated with social media. Knowledge about customer were about customers and their behaviour in purchasing aglaonema. Knowledge from customer were about feedback, favorite and customer experience. Codified knowledge were placed and shared using content management system based on wordpress.

Integration of an OWL-DL knowledge base with an EHR prototype and providing customized information.

PubMed

Jing, Xia; Kay, Stephen; Marley, Tom; Hardiker, Nicholas R

2014-09-01

When clinicians use electronic health record (EHR) systems, their ability to obtain general knowledge is often an important contribution to their ability to make more informed decisions. In this paper we describe a method by which an external, formal representation of clinical and molecular genetic knowledge can be integrated into an EHR such that customized knowledge can be delivered to clinicians in a context-appropriate manner.Web Ontology Language-Description Logic (OWL-DL) is a formal knowledge representation language that is widely used for creating, organizing and managing biomedical knowledge through the use of explicit definitions, consistent structure and a computer-processable format, particularly in biomedical fields. In this paper we describe: 1) integration of an OWL-DL knowledge base with a standards-based EHR prototype, 2) presentation of customized information from the knowledge base via the EHR interface, and 3) lessons learned via the process. The integration was achieved through a combination of manual and automatic methods. Our method has advantages for scaling up to and maintaining knowledge bases of any size, with the goal of assisting clinicians and other EHR users in making better informed health care decisions.

26 CFR 801.4 - Customer satisfaction measures.

Code of Federal Regulations, 2010 CFR

2010-04-01

... 26 Internal Revenue 20 2010-04-01 2010-04-01 false Customer satisfaction measures. 801.4 Section... REVENUE SERVICE § 801.4 Customer satisfaction measures. The customer satisfaction goals and... may be employed to gather data regarding customer satisfaction. Information to measure customer...

Measurement of resilience and its application to enterprise information systems

NASA Astrophysics Data System (ADS)

Wang, J. W.; Gao, F.; Ip, W. H.

2010-05-01

In this article, we present a measure for resilience in the context of enterprise information systems or service systems in a more general sense. Resilience of the system is a property of the system, which focuses on the recovery ability of the system after a partial damage of the system. Enterprise information systems such as enterprise resource planning, supply chain management, customer relationship management, manufacturing execution system, etc. play a critical role in the daily operation of modern enterprises by timely and sustainable delivery of information. Therefore, resilience is especially important for the enterprise information systems. The proposed measure for resilience is based on the recovery ability of the system, which departs from the existing approaches in literature and presents a unique contribution. An example is given to illustrate how the proposed measure works.

76 FR 71436 - Agency Information Collection Activities Proposed Information Collection; Submission for OMB Review

Federal Register 2010, 2011, 2012, 2013, 2014

2011-11-17

... before the customer completes the purchase of the contract. There are special rules for transactions by... customers who buy DCCs and DSAs from national banks and ensure that national banks provide these products in... appropriate: Anti-tying--A bank must inform the customer that purchase of the product is optional and neither...

An Indoor Positioning-Based Mobile Payment System Using Bluetooth Low Energy Technology

PubMed Central

Winata, Doni

2018-01-01

The development of information technology has paved the way for faster and more convenient payment process flows and new methodology for the design and implementation of next generation payment systems. The growth of smartphone usage nowadays has fostered a new and popular mobile payment environment. Most of the current generation smartphones support Bluetooth Low Energy (BLE) technology to communicate with nearby BLE-enabled devices. It is plausible to construct an Over-the-Air BLE-based mobile payment system as one of the payment methods for people living in modern societies. In this paper, a secure indoor positioning-based mobile payment authentication protocol with BLE technology and the corresponding mobile payment system design are proposed. The proposed protocol consists of three phases: initialization phase, session key construction phase, and authentication phase. When a customer moves toward the POS counter area, the proposed mobile payment system will automatically detect the position of the customer to confirm whether the customer is ready for the checkout process. Once the system has identified the customer is standing within the payment-enabled area, the payment system will invoke authentication process between POS and the customer’s smartphone through BLE communication channel to generate a secure session key and establish an authenticated communication session to perform the payment transaction accordingly. A prototype is implemented to assess the performance of the proposed design for mobile payment system. In addition, security analysis is conducted to evaluate the security strength of the proposed protocol. PMID:29587399

7 CFR 1219.6 - Customs.

Code of Federal Regulations, 2011 CFR

2011-01-01

... 7 Agriculture 10 2011-01-01 2011-01-01 false Customs. 1219.6 Section 1219.6 Agriculture Regulations of the Department of Agriculture (Continued) AGRICULTURAL MARKETING SERVICE (MARKETING AGREEMENTS..., AND INFORMATION Hass Avocado Promotion, Research, and Information Order Definitions § 1219.6 Customs...

76 FR 6633 - Agency Information Collection Activities: Proposed Collection; Comments Requested

Federal Register 2010, 2011, 2012, 2013, 2014

2011-02-07

... of Information Collection Under Review: Customer Satisfaction Surveys. The Department of Justice (DOJ...: Extension of a currently approved collection. (2) Title of the Form/Collection: Customer Satisfaction... of Alcohol, Tobacco, Firearms and Explosives distribute program-specific customer satisfaction...

78 FR 77478 - Agency Information Collection Activities: Proposed Collection; Comment Request, Federal Emergency...

Federal Register 2010, 2011, 2012, 2013, 2014

2013-12-23

..., Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys AGENCY: Federal... concerning the collection of Individual Assistance customer satisfaction survey responses and information for..., Customer Satisfaction Analysis Section of the National Processing Service Center Division, Recovery...

NASA Glenn 1-by 1-Foot Supersonic Wind Tunnel User Manual

NASA Technical Reports Server (NTRS)

Seablom, Kirk D.; Soeder, Ronald H.; Stark, David E.; Leone, John F. X.; Henry, Michael W.

1999-01-01

This manual describes the NASA Glenn Research Center's 1 - by 1 -Foot Supersonic Wind Tunnel and provides information for customers who wish to conduct experiments in this facility. Tunnel performance envelopes of total pressure, total temperature, and dynamic pressure as a function of test section Mach number are presented. For each Mach number, maps are presented of Reynolds number per foot as a function of the total air temperature at the test section inlet for constant total air pressure at the inlet. General support systems-such as the service air, combustion air, altitude exhaust system, auxiliary bleed system, model hydraulic system, schlieren system, model pressure-sensitive paint, and laser sheet system are discussed. In addition, instrumentation and data processing, acquisition systems are described, pretest meeting formats and schedules are outlined, and customer responsibilities and personnel safety are addressed.

A 3D bioprinting exemplar of the consequences of the regulatory requirements on customized processes.

PubMed

Hourd, Paul; Medcalf, Nicholas; Segal, Joel; Williams, David J

2015-01-01

Computer-aided 3D printing approaches to the industrial production of customized 3D functional living constructs for restoration of tissue and organ function face significant regulatory challenges. Using the manufacture of a customized, 3D-bioprinted nasal implant as a well-informed but hypothetical exemplar, we examine how these products might be regulated. Existing EU and USA regulatory frameworks do not account for the differences between 3D printing and conventional manufacturing methods or the ability to create individual customized products using mechanized rather than craft approaches. Already subject to extensive regulatory control, issues related to control of the computer-aided design to manufacture process and the associated software system chain present additional scientific and regulatory challenges for manufacturers of these complex 3D-bioprinted advanced combination products.

Childbirth customs in Vietnamese traditions.

PubMed Central

Bodo, K.; Gibson, N.

1999-01-01

OBJECTIVE: To examine and understand how differences in the cultural backgrounds of Canadian physicians and their Vietnamese patients can affect the quality and efficacy of prenatal and postnatal treatment. QUALITY OF EVIDENCE: The information in this paper is based on a review of the literature, supplemented by interviews with members of the Vietnamese community in Edmonton, Alta. The literature was searched with MEDLINE (1966 to present), HEALTHSTAR (1975 to present), EMBASE (1988 to present), and Social Sciences Abstracts (1984 to present). Emphasis was placed on articles and other texts that dealt with Vietnamese customs surrounding childbirth, but information on health and health care customs was also considered. Interviews focused on the accuracy of information obtained from the research and the correlation of those data with personal experiences of Vietnamese community members. MAIN MESSAGE: Information in the texts used to research this paper suggests that traditional Vietnamese beliefs and practices surrounding birth are very different from the biomedical view of the Canadian medical system. The experiences and beliefs of the members of the Vietnamese community support this finding. Such cultural differences could contribute to misunderstandings between physicians and patients and could affect the quality and efficacy of health care provided. CONCLUSIONS: A sensitive and open approach to the patient's belief system and open and frank communication are necessary to ensure effective prenatal and postnatal treatment for recent Vietnamese immigrants and refugees. Education and awareness of cultural differences are necessary for physicians to provide the best and most effective health care possible. Images p692-a PMID:10099808

Designing Search: Effective Search Interfaces for Academic Library Web Sites

ERIC Educational Resources Information Center

Teague-Rector, Susan; Ghaphery, Jimmy

2008-01-01

Academic libraries customize, support, and provide access to myriad information systems, each with complex graphical user interfaces. The number of possible information entry points on an academic library Web site is both daunting to the end-user and consistently challenging to library Web site designers. Faced with the challenges inherent in…

Estuary Data Mapper: A coastal information system to propel emerging science and inform environmental management decisions

EPA Science Inventory

The Estuary Data Mapper (EDM) is a free, interactive virtual gateway to coastal data aimed to promote research and aid in environmental management. The graphical user interface allows users to custom select and subset data based on their spatial and temporal interests giving them...

77 FR 36543 - General Services Administration Acquisition Regulation (GSAR) Part 523; Information Collection...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-06-19

... handling of such items throughout GSA's supply chain system. The information is used in GSA warehouses, stored in an NSN database and provided to GSA customers. Non-Collection and/or a less frequently... any of the following methods: Regulations.gov : http://www.regulations.gov . Submit comments via the...

Future Research in Agile Systems Development: Applying Open Innovation Principles Within the Agile Organisation

NASA Astrophysics Data System (ADS)

Conboy, Kieran; Morgan, Lorraine

A particular strength of agile approaches is that they move away from ‘introverted' development and intimately involve the customer in all areas of development, supposedly leading to the development of a more innovative and hence more valuable information system. However, we argue that a single customer representative is too narrow a focus to adopt and that involvement of stakeholders beyond the software development itself is still often quite weak and in some cases non-existent. In response, we argue that current thinking regarding innovation in agile development needs to be extended to include multiple stakeholders outside the business unit. This paper explores the intra-organisational applicability and implications of open innovation in agile systems development. Additionally, it argues for a different perspective of project management that includes collaboration and knowledge-sharing with other business units, customers, partners, and other relevant stakeholders pertinent to the business success of an organisation, thus embracing open innovation principles.

10 CFR 905.15 - What are the requirements for the small customer plan alternative?

Code of Federal Regulations, 2010 CFR

2010-01-01

... summary form the following information: (i) Customer name, address, phone number, email and Website if... approves the request for small customer status. Small customers must submit, in writing, a small customer...

Taking the pulse of Internet pharmacies.

PubMed

Yang, Z; Peterson, R T; Huang, L

2001-01-01

Like most businesses, online pharmacy companies will only be successful if they make sure customers are satisfied with the service they receive. But what attributes of service quality lead to satisfaction and dissatisfaction? This study identified 19 Internet pharmacy service quality dimensions in three categories: (1) product cost and availability, (2) customer service, and (3) the online information system. Our analysis uncovered attributes that tend to determine consumer satisfaction and points out ways to improve overall service quality in the Internet pharmacy arena.

75 FR 47823 - Agency Information Collection Activities: Submission for OMB Review; Comment Request, OMB No...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-08-09

...-0102; Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey... Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey. SUMMARY: The Federal... Inspection Services Customer Satisfaction Survey. Type of Information Collection: Revision of a currently...

7 CFR 1230.7 - Customs Service.

Code of Federal Regulations, 2010 CFR

2010-01-01

... 7 Agriculture 10 2010-01-01 2010-01-01 false Customs Service. 1230.7 Section 1230.7 Agriculture Regulations of the Department of Agriculture (Continued) AGRICULTURAL MARKETING SERVICE (MARKETING AGREEMENTS... CONSUMER INFORMATION Pork Promotion, Research, and Consumer Information Order Definitions § 1230.7 Customs...

Novel compact panomorph lens based vision system for monitoring around a vehicle

NASA Astrophysics Data System (ADS)

Thibault, Simon

2008-04-01

Automotive applications are one of the largest vision-sensor market segments and one of the fastest growing ones. The trend to use increasingly more sensors in cars is driven both by legislation and consumer demands for higher safety and better driving experiences. Awareness of what directly surrounds a vehicle affects safe driving and manoeuvring of a vehicle. Consequently, panoramic 360° Field of View imaging can contributes most to the perception of the world around the driver than any other sensors. However, to obtain a complete vision around the car, several sensor systems are necessary. To solve this issue, a customized imaging system based on a panomorph lens will provide the maximum information for the drivers with a reduced number of sensors. A panomorph lens is a hemispheric wide angle anamorphic lens with enhanced resolution in predefined zone of interest. Because panomorph lenses are optimized to a custom angle-to-pixel relationship, vision systems provide ideal image coverage that reduces and optimizes the processing. We present various scenarios which may benefit from the use of a custom panoramic sensor. We also discuss the technical requirements of such vision system. Finally we demonstrate how the panomorph based visual sensor is probably one of the most promising ways to fuse many sensors in one. For example, a single panoramic sensor on the front of a vehicle could provide all necessary information for assistance in crash avoidance, lane tracking, early warning, park aids, road sign detection, and various video monitoring views.

Comparing hospital staff and patient perceptions of customer service: a pilot study utilizing survey and focus group data.

PubMed

Fottler, Myron D; Dickson, Duncan; Ford, Robert C; Bradley, Kenneth; Johnson, Lee

2006-02-01

The measurement of patient satisfaction is crucial to enhancing customer service and competitive advantage in the health-care industry. While there are numerous approaches to such measurement, this paper provides a case study which compares and contrasts patient and staff perceptions of customer service using both survey and focus group data. Results indicate that there is a high degree of correlation between staff and patient perceptions of customer service based on both survey and focus group data. However, the staff and patient subgroups also provided complementary information regarding patient perceptions of their service experience. Staff members tended to have more negative perceptions of service attributes than did the patients themselves. The focus group results provide complementary information to survey results in terms of greater detail and more managerially relevant information. While these results are derived from a pilot study, they suggest that diversification of data sources beyond patient surveys may enhance the utility of customer service information. If further research can affirm these findings, they create exciting possibilities for gathering valid, reliable and cost-effective customer service information.

Coping With My Partner's ICD and Cardiac Disease

MedlinePlus

... Blip the Doodle Information for Advertisers Author Reprints Commercial Reprints Customer Service and Ordering Information Subscribe to ... Statistics Circulation Doodle Information for Advertisers Author Reprints Commercial Reprints Customer Service and Ordering Information Subscribe to ...

26 CFR 301.6103(l)(14)-1 - Disclosure of return information to United States Customs Service.

Code of Federal Regulations, 2010 CFR

2010-04-01

... States Customs Service. 301.6103(l)(14)-1 Section 301.6103(l)(14)-1 Internal Revenue INTERNAL REVENUE... Information and Returns Returns and Records § 301.6103(l)(14)-1 Disclosure of return information to United States Customs Service. (a) General rule. Pursuant to the provisions of section 6103(l)(14) of the...

Supply Chain Collaboration Alternatives: Understanding the Expected Costs and Benefits.

ERIC Educational Resources Information Center

McLaren, Tim; Head, Milena; Yuan, Yufei

2002-01-01

Discusses collaboration as a recent trend in supply chain management (SCM) that focuses on joint planning, coordination, and process integration between suppliers, customers, and other partners in a supply chain. Analyzes alternative information systems approaches for supporting collaborative SCM, including phone, fax, or email systems; Web-based…

75 FR 60437 - Privacy Act of 1974; System of Records

Federal Register 2010, 2011, 2012, 2013, 2014

2010-09-30

... Office, Office of Warfighting Integration and Chief Information officer, ATTN: SAF/XCPPI, 1800 Air Force... Federal Register Liaison Officer, Department of Defense. F065 AF FMP B System name: Customer Relationship...D Pay and Allowances Policy and Procedures; DoD Financial Management Regulation (DoDFMR) 7000.14-R...

Exploratory study on performance measures as indicators of IS effectiveness

NASA Technical Reports Server (NTRS)

Bishop, Peter C.; Yoes, Cissy

1992-01-01

The Information Systems Directorate at JSC/NASA has undertaken the reevaluation of its performance measures process and measures. Under the direction of a quality approach it is essential to identify an external perspective of how well an organization is performing. This study was conducted with two major objectives: (1) survey and summarize the academic literature on performance measures as indicators of information systems (IS) effectiveness; and (2) survey organizations for their experience in measuring for IS effectiveness. Four approaches to measuring the effectiveness of IS performance were identified: (1) listen to the customer for the things they need; (2) align with corporate goals; (3) benchmark against well-respected organizations; and (4) ask yourself what critical factors lead to success. The list of known methods for soliciting customer feedback are as follows: (1) executive visit; (2) survey, interview, and focus group; (3) complaints and compliments; and (4) service level agreements. A common set of characteristics that satisfy customers was identified from the literature. The list includes elements such as the following: accuracy, timeliness, relevance, understandability, reliability, and completeness. Future research in this topic area should prove beneficial to determine the metrics for external validity.

Stakeholder Expectations of Service Quality in a University Web Portal

NASA Astrophysics Data System (ADS)

Tate, Mary; Evermann, Joerg; Hope, Beverley; Barnes, Stuart

Online service quality is a much-studied concept. There is considerable evidence that user expectations and perceptions of self-service and online service quality differ in different business domains. In addition, the nature of online services is continually changing and universities have been at the forefront of this change, with university websites increasingly acting as a portal for a wide range of online transactions for a wide range of stakeholders. In this qualitative study, we conduct focus groups with a range of stakeholders in a university web portal. Our study offers a number of insights into the changing nature of the relationship between organisations and customers. New technologies are influencing customer expectations. Customers increasingly expect organisations to have integrated information systems, and to utilise new technologies such as SMS and web portals. Organisations can be slow to adopt a customer-centric viewpoint, and persist in providing interfaces that are inconsistent or require inside knowledge of organisational structures and processes. This has a negative effect on customer perceptions.

Spatial data available on the web at http://mrdata.usgs.gov/

USGS Publications Warehouse

Johnson, Bruce

2002-01-01

Earth science information is important to decisionmakers who formulate public policy related to mineral resource sustainability, land stewardship, environmental hazards, the economy, and public health. To meet the growing demand for easily accessible data, the Mineral Resources Program has developed, in cooperation with other Federal and State agencies, an Internet-based, data-delivery system that allows interested customers worldwide to download accurate, up-to-date mineral resource-related data at any time. All data in the system are spatially located and customers with Internet access and a modern Web browser can easily produce maps having user-defined overlays for any region of interest.

75 FR 51877 - Proposed Collection: Comment Request

Federal Register 2010, 2011, 2012, 2013, 2014

2010-08-23

... Customer Satisfaction Survey. DATES: Written comments should be received on or before October 16, 2010, to... INFORMATION: Title: Voluntary Customer Satisfaction Survey to Implement Executive Order 12862. OMB Number: 1535-0122. Abstract: The information from the survey will be used to improve customer service. Current...

77 FR 49831 - Agency Information Collection Activities; Proposed Collection, Comments Requested; Customer...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-08-17

... DEPARTMENT OF JUSTICE Federal Bureau of Investigation [OMB Number 1110-0045] Agency Information Collection Activities; Proposed Collection, Comments Requested; Customer Satisfaction Assessment ACTION: 30...: Customer Satisfaction Assessment. 3. The agency form number, if any, and the applicable component of the...

77 FR 36293 - Agency Information Collection Activities; Proposed Collection, Comments Requested: Customer...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-06-18

... DEPARTMENT OF JUSTICE Federal Bureau of Investigation [OMB Number 1110-0045] Agency Information Collection Activities; Proposed Collection, Comments Requested: Customer Satisfaction Assessment ACTION: 60...: Customer Satisfaction Assessment. 3. The agency form number, if any, and the applicable component of the...

77 FR 70825 - Agency Information Collection Activities; Submission for OMB Review; Comment Request; DOL Generic...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-11-27

... for OMB Review; Comment Request; DOL Generic Solution for Customer Satisfaction Surveys and Conference... request (ICR) titled, ``DOL Generic Solution for Customer Satisfaction Surveys and Conference Evaluations...). SUPPLEMENTARY INFORMATION: The DOL periodically conducts customer satisfaction surveys and conference...

77 FR 66862 - Agency Information Collection Activities: Extension, Without Change, of an Existing Information...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-11-07

... DEPARTMENT OF HOMELAND SECURITY United States Immigration and Customs Enforcement Agency... Department of Homeland Security, U.S. Immigration and Customs Enforcement (ICE), will submit the following... United States Immigration and Customs Enforcement, Department of Homeland Security, and sent via...

47 CFR 64.2010 - Safeguards on the disclosure of customer proprietary network information.

Code of Federal Regulations, 2013 CFR

2013-10-01

... authenticate a customer prior to disclosing CPNI based on customer-initiated telephone contact, online account... customer. (c) Online access to CPNI. A telecommunications carrier must authenticate a customer without the... customer online access to CPNI related to a telecommunications service account. Once authenticated, the...

47 CFR 64.2010 - Safeguards on the disclosure of customer proprietary network information.

Code of Federal Regulations, 2012 CFR

2012-10-01

... authenticate a customer prior to disclosing CPNI based on customer-initiated telephone contact, online account... customer. (c) Online access to CPNI. A telecommunications carrier must authenticate a customer without the... customer online access to CPNI related to a telecommunications service account. Once authenticated, the...

47 CFR 64.2010 - Safeguards on the disclosure of customer proprietary network information.

Code of Federal Regulations, 2014 CFR

2014-10-01

... authenticate a customer prior to disclosing CPNI based on customer-initiated telephone contact, online account... customer. (c) Online access to CPNI. A telecommunications carrier must authenticate a customer without the... customer online access to CPNI related to a telecommunications service account. Once authenticated, the...

MSFC Propulsion Systems Department Knowledge Management Project

NASA Technical Reports Server (NTRS)

Caraccioli, Paul A.

2007-01-01

This slide presentation reviews the Knowledge Management (KM) project of the Propulsion Systems Department at Marshall Space Flight Center. KM is needed to support knowledge capture, preservation and to support an information sharing culture. The presentation includes the strategic plan for the KM initiative, the system requirements, the technology description, the User Interface and custom features, and a search demonstration.

Tourism guide cloud service quality: What actually delights customers?

PubMed

Lin, Shu-Ping; Yang, Chen-Lung; Pi, Han-Chung; Ho, Thao-Minh

2016-01-01

The emergence of advanced IT and cloud services has beneficially supported the information-intensive tourism industry, simultaneously caused extreme competitions in attracting customers through building efficient service platforms. On response, numerous nations have implemented cloud platforms to provide value-added sightseeing information and personal intelligent service experiences. Despite these efforts, customers' actual perspectives have yet been sufficiently understood. To bridge the gap, this study attempts to investigate what aspects of tourism cloud services actually delight customers' satisfaction and loyalty. 336 valid survey questionnaire answers were analyzed using structural equation modeling method. The results prove positive impacts of function quality, enjoyment, multiple visual aids, and information quality on customers' satisfaction as well as of enjoyment and satisfaction on use loyalty. The findings hope to provide helpful references of customer use behaviors for enhancing cloud service quality in order to achieve better organizational competitiveness.

Custom Search Help | ECHO | US EPA

EPA Pesticide Factsheets

ECHO, Enforcement and Compliance History Online, provides compliance and enforcement information for approximately 800,000 EPA-regulated facilities nationwide. ECHO includes permit, inspection, violation, enforcement action, and penalty information about facilities regulated under the Clean Air Act (CAA) Stationary Source Program, Clean Water Act (CWA) National Pollutant Elimination Discharge System (NPDES), and/or Resource Conservation and Recovery Act (RCRA). Information also is provided on surrounding demographics when available.

Custom Search | ECHO | US EPA

EPA Pesticide Factsheets

ECHO, Enforcement and Compliance History Online, provides compliance and enforcement information for approximately 800,000 EPA-regulated facilities nationwide. ECHO includes permit, inspection, violation, enforcement action, and penalty information about facilities regulated under the Clean Air Act (CAA) Stationary Source Program, Clean Water Act (CWA) National Pollutant Elimination Discharge System (NPDES), and/or Resource Conservation and Recovery Act (RCRA). Information also is provided on surrounding demographics when available.

Custom Search Results Help | ECHO | US EPA

EPA Pesticide Factsheets

ECHO, Enforcement and Compliance History Online, provides compliance and enforcement information for approximately 800,000 EPA-regulated facilities nationwide. ECHO includes permit, inspection, violation, enforcement action, and penalty information about facilities regulated under the Clean Air Act (CAA) Stationary Source Program, Clean Water Act (CWA) National Pollutant Elimination Discharge System (NPDES), and/or Resource Conservation and Recovery Act (RCRA). Information also is provided on surrounding demographics when available.

Design of a Customized Multipurpose Nano-Enabled Implantable System for In-Vivo Theranostics

PubMed Central

Juanola-Feliu, Esteve; Miribel-Català, Pere Ll.; Páez Avilés, Cristina; Colomer-Farrarons, Jordi; González-Piñero, Manel; Samitier, Josep

2014-01-01

The first part of this paper reviews the current development and key issues on implantable multi-sensor devices for in vivo theranostics. Afterwards, the authors propose an innovative biomedical multisensory system for in vivo biomarker monitoring that could be suitable for customized theranostics applications. At this point, findings suggest that cross-cutting Key Enabling Technologies (KETs) could improve the overall performance of the system given that the convergence of technologies in nanotechnology, biotechnology, micro&nanoelectronics and advanced materials permit the development of new medical devices of small dimensions, using biocompatible materials, and embedding reliable and targeted biosensors, high speed data communication, and even energy autonomy. Therefore, this article deals with new research and market challenges of implantable sensor devices, from the point of view of the pervasive system, and time-to-market. The remote clinical monitoring approach introduced in this paper could be based on an array of biosensors to extract information from the patient. A key contribution of the authors is that the general architecture introduced in this paper would require minor modifications for the final customized bio-implantable medical device. PMID:25325336

Identification of Patients with Family History of Pancreatic Cancer - Investigation of an NLP System Portability

PubMed Central

Mehrabi, Saeed; Krishnan, Anand; Roch, Alexandra M; Schmidt, Heidi; Li, DingCheng; Kesterson, Joe; Beesley, Chris; Dexter, Paul; Schmidt, Max; Palakal, Mathew; Liu, Hongfang

2018-01-01

In this study we have developed a rule-based natural language processing (NLP) system to identify patients with family history of pancreatic cancer. The algorithm was developed in a Unstructured Information Management Architecture (UIMA) framework and consisted of section segmentation, relation discovery, and negation detection. The system was evaluated on data from two institutions. The family history identification precision was consistent across the institutions shifting from 88.9% on Indiana University (IU) dataset to 87.8% on Mayo Clinic dataset. Customizing the algorithm on the the Mayo Clinic data, increased its precision to 88.1%. The family member relation discovery achieved precision, recall, and F-measure of 75.3%, 91.6% and 82.6% respectively. Negation detection resulted in precision of 99.1%. The results show that rule-based NLP approaches for specific information extraction tasks are portable across institutions; however customization of the algorithm on the new dataset improves its performance. PMID:26262122

Intranet technology in hospital information systems.

PubMed

Cimino, J J

1997-01-01

The clinical information system architecture at the Columbia-Presbyterian Medical Center in New York is being incorporated into an intranet using Internet and World Wide Web protocols. The result is an Enterprise-Wide Web which provides more flexibility for access to specific patient information and general medical knowledge. Critical aspects of the architecture include a central data repository and a vocabulary server. The new architecture provides ways of displaying patient information in summary, graphical, and multimedia forms. Using customized links called Infobuttons, we provide access to on-line information resources available on the World Wide Web. Our experience to date has raised a number of interesting issues about the use of this technology for health care systems.

Information specialist for a coming age (11)

NASA Astrophysics Data System (ADS)

Kamio, Tatsuo

In the business world 'CNN REVOLUTION' is prevailing. 'CNN REVOLUTION' means the information system organized mostly by the Computer and the Communication Network through which they can make a vital business judgment. They try to give customers better service, enjoy a higher share and be more competitive through the information system, which enables them to control various information inside their firm completely and use it most usefully. They are also trying to hard to make the information system effective enough to gather information outside their firm. In making use of information for business, it is vital to get 'intelligence' which analized and processed information and to expand information distribution inside their company freely. As a new field of activity information specialist are expected to take a more important role in developing how to get 'good intelligence' and making useful information accessible through the information system.

How Continental Bank outsourced its "crown jewels.".

PubMed

Huber, R L

1993-01-01

No industry relies more on information than banking does, yet Continental, one of America's largest banks, outsources its information technology. Why? Because that's the best way to service the customers that form the core of the bank's business, says vice chairman Dick Huber. In the late 1970s and early 1980s, Continental participated heavily with Penn Square Bank in energy investments. When falling energy prices burst Penn Square's bubble in 1982, Continental was stuck with more than $1 billion in bad loans. Eight years later when Dick Huber came on board, Continental was working hard to restore its once solid reputation. Executives had made many tough decisions already, altering the bank's focus from retail to business banking and laying off thousands of employees. Yet management still needed to cut costs and improve services to stay afloat. Regulators, investors, and analysts were watching every step. Continental executives, eager to focus on the bank's core mission of serving business customers, decided to outsource one after another in-house service--from cafeteria services to information technology. While conventional wisdom holds that banks must retain complete internal control of IT, Continental bucked this argument when it entered into a ten-year, multimillion-dollar contract with Integrated Systems Solutions Corporation. Continental is already reaping benefits from outsourcing IT. Most important, Continental staffers today focus on their true core competencies: intimate knowledge of customers' needs and relationships with customers.

76 FR 47185 - Agency Information Collection Activities; Proposed Collection; Comment Request; Extension

Federal Register 2010, 2011, 2012, 2013, 2014

2011-08-04

... customer relationship with a consumer and/or before sharing a consumer's non-public personal information... entities: (1) 100,000 respondents, approximately 70% of whom maintain customer relationships exceeding one...) When initially establishing a customer relationship and/or before sharing a consumer's non-public...

77 FR 15393 - Agency Information Collection Activities: Proposed Collection; Comments Requested: Firearms...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-03-15

... Services Division Customer Service Survey ACTION: 30-Day notice of information collection. The Department.... (2) Title of the Form/Collection: Firearms & Explosives Services Division Customer Service Survey. (3... firearms and explosives industry. This anonymous survey would allow FESD to gauge customer satisfaction and...

75 FR 11552 - Intent To Request Renewal From OMB of One Current Public Collection of Information: Aviation...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-03-11

... From OMB of One Current Public Collection of Information: Aviation Security Customer Satisfaction.... The collection involves surveying travelers to measure customer satisfaction of aviation security in... OMB Control Number 1652-0013; Aviation Security Customer Satisfaction Performance Measurement...

75 FR 59732 - Agency Information Collection Activities: Submission for OMB Review; Comment Request, OMB No...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-09-28

...; Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys AGENCY: Federal... Agency Individual Assistance Customer Satisfaction Surveys. Type of Information Collection: Revision of a... quality of services customers want and their level of satisfaction with existing services. FEMA Managers...

76 FR 9820 - Notice of Information Collection

Federal Register 2010, 2011, 2012, 2013, 2014

2011-02-22

... . SUPPLEMENTARY INFORMATION: I. Abstract LaRC leadership desires to seek out customer feedback across all mission..., customers will have the option to provide their feedback via e-mail, Web-based survey, or phone conversation in accordance with their preference. III. Data Title: LaRC Customer Satisfaction Assessment OMB...

Voltage-Controlled Oscillator

NASA Technical Reports Server (NTRS)

1995-01-01

Integrated Component Systems, Inc. incorporated information from a NASA Tech Briefs article into a voltage-controlled oscillator it designed for a customer. The company then applied the technology to its series of phase-locked loop synthesizers, which offer superior phase noise performance.

Implementation of Consolidated HIS: Improving Quality and Efficiency of Healthcare

PubMed Central

Choi, Jinwook; Seo, Jeong-Wook; Chung, Chun Kee; Kim, Kyung-Hwan; Kim, Ju Han; Kim, Jong Hyo; Chie, Eui Kyu; Cho, Hyun-Jai; Goo, Jin Mo; Lee, Hyuk-Joon; Wee, Won Ryang; Nam, Sang Mo; Lim, Mi-Sun; Kim, Young-Ah; Yang, Seung Hoon; Jo, Eun Mi; Hwang, Min-A; Kim, Wan Suk; Lee, Eun Hye; Choi, Su Hi

2010-01-01

Objectives Adoption of hospital information systems offers distinctive advantages in healthcare delivery. First, implementation of consolidated hospital information system in Seoul National University Hospital led to significant improvements in quality of healthcare and efficiency of hospital management. Methods The hospital information system in Seoul National University Hospital consists of component applications: clinical information systems, clinical research support systems, administrative information systems, management information systems, education support systems, and referral systems that operate to generate utmost performance when delivering healthcare services. Results Clinical information systems, which consist of such applications as electronic medical records, picture archiving and communication systems, primarily support clinical activities. Clinical research support system provides valuable resources supporting various aspects of clinical activities, ranging from management of clinical laboratory tests to establishing care-giving procedures. Conclusions Seoul National University Hospital strives to move its hospital information system to a whole new level, which enables customized healthcare service and fulfills individual requirements. The current information strategy is being formulated as an initial step of development, promoting the establishment of next-generation hospital information system. PMID:21818449

REPHLEX II: An information management system for the ARS Water Data Base

NASA Astrophysics Data System (ADS)

Thurman, Jane L.

1993-08-01

The REPHLEX II computer system is an on-line information management system which allows scientists, engineers, and other researchers to retrieve data from the ARS Water Data Base using asynchronous communications. The system features two phone lines handling baud rates from 300 to 2400, customized menus to facilitate browsing, help screens, direct access to information and data files, electronic mail processing, file transfers using the XMODEM protocol, and log-in procedures which capture information on new users, process passwords, and log activity for a permanent audit trail. The primary data base on the REPHLEX II system is the ARS Water Data Base which consists of rainfall and runoff data from experimental agricultural watersheds located in the United States.

75 FR 70680 - Agency Information Collection Activities: Request for Information

Federal Register 2010, 2011, 2012, 2013, 2014

2010-11-18

... DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection Agency Information Collection Activities: Request for Information AGENCY: U.S. Customs and Border Protection, Department of Homeland... information: 1651-0023. SUMMARY: As part of its continuing effort to reduce paperwork and respondent burden...

76 FR 3649 - Agency Information Collection Activities: Request for Information

Federal Register 2010, 2011, 2012, 2013, 2014

2011-01-20

... DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection Agency Information Collection Activities: Request for Information AGENCY: U.S. Customs and Border Protection, Department of Homeland Security. ACTION: 30-Day notice and request for comments; Extension of an existing information collection...

Personalized-detailed clinical model for data interoperability among clinical standards.

PubMed

Khan, Wajahat Ali; Hussain, Maqbool; Afzal, Muhammad; Amin, Muhammad Bilal; Saleem, Muhammad Aamir; Lee, Sungyoung

2013-08-01

Data interoperability among health information exchange (HIE) systems is a major concern for healthcare practitioners to enable provisioning of telemedicine-related services. Heterogeneity exists in these systems not only at the data level but also among different heterogeneous healthcare standards with which these are compliant. The relationship between healthcare organization data and different heterogeneous standards is necessary to achieve the goal of data level interoperability. We propose a personalized-detailed clinical model (P-DCM) approach for the generation of customized mappings that creates the necessary linkage between organization-conformed healthcare standards concepts and clinical model concepts to ensure data interoperability among HIE systems. We consider electronic health record (EHR) standards, openEHR, and HL7 CDA instances transformation using P-DCM. P-DCM concepts associated with openEHR and HL7 CDA help in transformation of instances among these standards. We investigated two datasets: (1) data of 100 diabetic patients, including 50 each of type 1 and type 2, from a local hospital in Korea and (2) data of a single Alzheimer's disease patient. P-DCMs were created for both scenarios, which provided the basis for deriving instances for HL7 CDA and openEHR standards. For proof of concept, we present case studies of encounter information for type 2 diabetes mellitus patients and monitoring of daily routine activities of an Alzheimer's disease patient. These reflect P-DCM-based customized mappings generation with openEHR and HL7 CDA standards. Customized mappings are generated based on the relationship of P-DCM concepts with CDA and openEHR concepts. The objective of this work is to achieve semantic data interoperability among heterogeneous standards. This would lead to effective utilization of resources and allow timely information exchange among healthcare systems.

Personalized-Detailed Clinical Model for Data Interoperability Among Clinical Standards

PubMed Central

Khan, Wajahat Ali; Hussain, Maqbool; Afzal, Muhammad; Amin, Muhammad Bilal; Saleem, Muhammad Aamir

2013-01-01

Abstract Objective: Data interoperability among health information exchange (HIE) systems is a major concern for healthcare practitioners to enable provisioning of telemedicine-related services. Heterogeneity exists in these systems not only at the data level but also among different heterogeneous healthcare standards with which these are compliant. The relationship between healthcare organization data and different heterogeneous standards is necessary to achieve the goal of data level interoperability. We propose a personalized-detailed clinical model (P-DCM) approach for the generation of customized mappings that creates the necessary linkage between organization-conformed healthcare standards concepts and clinical model concepts to ensure data interoperability among HIE systems. Materials and Methods: We consider electronic health record (EHR) standards, openEHR, and HL7 CDA instances transformation using P-DCM. P-DCM concepts associated with openEHR and HL7 CDA help in transformation of instances among these standards. We investigated two datasets: (1) data of 100 diabetic patients, including 50 each of type 1 and type 2, from a local hospital in Korea and (2) data of a single Alzheimer's disease patient. P-DCMs were created for both scenarios, which provided the basis for deriving instances for HL7 CDA and openEHR standards. Results: For proof of concept, we present case studies of encounter information for type 2 diabetes mellitus patients and monitoring of daily routine activities of an Alzheimer's disease patient. These reflect P-DCM-based customized mappings generation with openEHR and HL7 CDA standards. Customized mappings are generated based on the relationship of P-DCM concepts with CDA and openEHR concepts. Conclusions: The objective of this work is to achieve semantic data interoperability among heterogeneous standards. This would lead to effective utilization of resources and allow timely information exchange among healthcare systems. PMID:23875730

American Recovery and Reinvestment Act of 2009: Final Report on Customer Acceptance, Retention, and Response to Time-Based Rates from Consumer Behavior Studies

DOE Office of Scientific and Technical Information (OSTI.GOV)

Cappers, Peter; Scheer, Rich

Time-based rate programs, enabled by utility investments in advanced metering infrastructure (AMI), are increasingly being considered by utilities as tools to reduce peak demand and enable customers to better manage consumption and costs. Under the Smart Grid Investment Grant Program (SGIG), the U.S. Department of Energy (DOE) partnered with several electric utilities to conduct consumer behavior studies (CBS). The goals involved applying randomized and controlled experimental designs for estimating customer responses more precisely and credibly to advance understanding of time-based rates and customer systems, and provide new information for improving program designs, implementation strategies, and evaluations. The intent was tomore » produce more robust and credible analysis of impacts, costs, benefits, and lessons learned and assist utility and regulatory decision makers in evaluating investment opportunities involving time-based rates.« less

Customer relationship management implementation in the small and medium enterprise

NASA Astrophysics Data System (ADS)

Nugroho, Agus; Suharmanto, Agus; Masugino

2018-03-01

To win the global competition and sustain the business, small and medium enterprise shall implement a reliable information technology application to support their customer data base, production and sales as well as marketing management. This paper addresses the implementation of Customer Relationship Management (CRM) in small and medium enterprise, CV. Densuko Jaya. It is a small and medium enterprises in Semarang, Central Java, Republic of Indonesia deal with rubber processing industry supply chain. ADDIE model utilized in study to setup the CRM functionality at these enterprises. The aim of the authors is to present the benefits resulting from the application of CRM technologies at these enterprises to solve their chronicle issues in the field of integrated customer data base, production management process and sales automation in order to boost their business in the near future. Training and coaching have been delivered to the enterprises staffs and management to ensure that they can execute the system.

76 FR 54780 - Agency Information Collection Activities: Foreign Trade Zone Annual Reconciliation Certification...

Federal Register 2010, 2011, 2012, 2013, 2014

2011-09-02

... DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection Agency Information Collection.... Customs and Border Protection (CBP), Department of Homeland Security. ACTION: 60-Day notice and request... November 1, 2011, to be assured of consideration. ADDRESSES: Direct all written comments to U.S. Customs...

75 FR 15446 - Agency Information Collection Activities: United States-Caribbean Basin Trade Partnership Act

Federal Register 2010, 2011, 2012, 2013, 2014

2010-03-29

... DEPARTMENT OF HOMELAND SECURITY U.S. Customs And Border Protection Agency Information Collection Activities: United States- Caribbean Basin Trade Partnership Act AGENCY: U.S. Customs and Border Protection... respondent burden, U.S. Customs and Border (CBP) invites the general public and other Federal agencies to...

75 FR 42115 - Agency Information Collection Activities: Passenger and Crew Manifest

Federal Register 2010, 2011, 2012, 2013, 2014

2010-07-20

... DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection Agency Information Collection Activities: Passenger and Crew Manifest AGENCY: U.S. Customs and Border Protection, Department of Homeland....S. Customs and Border (CBP) invites the general public and other Federal agencies to comment on an...

77 FR 31616 - Agency Information Collection Activities: Submission for OMB Review; Comment Request

Federal Register 2010, 2011, 2012, 2013, 2014

2012-05-29

...: Generic Clearance for the Collection Customer Satisfaction Surveys; Use: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner... customers and stakeholders will help ensure that users have an effective, efficient, and satisfying...

77 FR 15400 - Proposed Collection; Comment Request

Federal Register 2010, 2011, 2012, 2013, 2014

2012-03-15

... information provided for in the following rule: Rule 15g- 6--Account statements for penny stock customers (17... their customers monthly account statements containing information with regard to the penny stocks held in customer accounts. The purpose of the rule is to increase the level of disclosure to investors...

77 FR 1510 - Agency Information Collection Activities: Proposed Collection; Comments Requested; Firearms...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-01-10

... Services Division Customer Service Survey ACTION: 60-Day Notice of Information Collection. The Department... & Explosives Services Division Customer Service Survey. (3) Agency form number, if any, and the applicable... firearms and explosives industry. This anonymous survey would allow FESD to gauge customer satisfaction and...

78 FR 59364 - Revision of Agency Information Collection Activity Under OMB Review: Transportation Worker...

Federal Register 2010, 2011, 2012, 2013, 2014

2013-09-26

... identifying and other information by individuals applying for a TWIC and a customer satisfaction survey. DATES... Replacement or Extended Expiration Date Request, and TWIC Customer Satisfaction Survey. Affected Public... with the enrollment and activation process. This optional customer satisfaction survey is provided at...

77 FR 22360 - Agency Information Collection Activities: Proposed Collection; Comment Request

Federal Register 2010, 2011, 2012, 2013, 2014

2012-04-13

... requirement to be submitted: 1. The title of the information collection: Generic Customer Satisfaction Surveys and NRC Form 671, Request for Review of a Customer Satisfaction Survey under Generic Clearance. 2... or request: 1,529.5 hours. 7. Abstract: Voluntary customer satisfaction surveys will be used to...

78 FR 17454 - Self-Regulatory Organizations; Chicago Board Options Exchange, Incorporated; Notice of Filing of...

Federal Register 2010, 2011, 2012, 2013, 2014

2013-03-21

... information barriers, that operate to prevent one trading unit from obtaining knowledge of customer orders... respect to customer orders involving securities for which there is limited pricing information or... Change Relating to Trading Ahead of Customer Orders and Best Execution and Interpositioning Requirements...

75 FR 1840 - Agency Information Collection Activities: Submission for OMB Review; Comment Request

Federal Register 2010, 2011, 2012, 2013, 2014

2010-01-13

... customer relationship. Sec. 40.8--Disclosure (institution)-- Revised privacy notices--If a bank wishes to... customer relationship terminates, the customer's opt out direction continues to apply. Type of Review..., an information collection unless it displays a currently valid Office of Management and Budget (OMB...

77 FR 34055 - Agency Information Collection Activities: Certificate of Registration

Federal Register 2010, 2011, 2012, 2013, 2014

2012-06-08

... DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection Agency Information Collection.... SUMMARY: U.S. Customs and Border Protection (CBP) of the Department of Homeland Security will be... addressed to the OMB Desk Officer for U.S. Customs and Border Protection, Department of Homeland Security...

77 FR 3843 - Agency Information Collection (Board of Veterans' Appeals Customer Satisfaction With Hearing...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-01-25

... DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900-0548] Agency Information Collection (Board of Veterans' Appeals Customer Satisfaction With Hearing Survey) Under OMB Review AGENCY: Board of Veterans.... Title: Board of Veterans' Appeals Customer Satisfaction with Hearing Survey, VA Form 0745. OMB Control...

75 FR 57470 - Clinical Center; Proposed Collection; Comment Request; Customer and Other Partners Satisfaction...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-09-21

... Collection; Comment Request; Customer and Other Partners Satisfaction Surveys SUMMARY: In compliance with the... Satisfaction Surveys. Type of Information Collection Request: Extension request. Need and Use of Information... evaluate the satisfaction of various Clinical Center customers and other partners with Clinical Center...

78 FR 32416 - Intent To Request Renewal From OMB of One Current Public Collection of Information: Aviation...

Federal Register 2010, 2011, 2012, 2013, 2014

2013-05-30

... From OMB of One Current Public Collection of Information: Aviation Security Customer Satisfaction... collection involves surveying travelers to measure customer satisfaction of aviation security in an effort to...; Aviation Security Customer Satisfaction Performance Measurement Passenger Survey. TSA, with OMB's approval...

77 FR 51577 - Agency Information Collection Activities; Proposed Collection; Comments Requested: National...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-08-24

... Customer Satisfaction Survey ACTION: 30-Day notice of information collection under review. The Department... Satisfaction Survey. (3) Agency form number, if any, and the applicable component of the Department of Justice... customer satisfaction survey to more effectively capture customer perception/satisfaction of services. AEPD...

The influence of caloric information on cafeteria food choices

PubMed Central

Dubbert, Patricia M.; Johnson, William G.; Schlundt, David G.; Montague, Noni Ward

1984-01-01

We evaluated the effect of posting caloric information on food purchases at a cafeteria. Purchases of more than 14,300 entrees, vegetables, and salads by 6,970 customers were unobtrusively monitored via the cash register inventory control system during 15 evening observations. A quasi-multiple-baseline design across food groups was used to test the additive effect of labeling the three lowest caloric choices for vegetables, salads, and entrees. A linear logit analysis confirmed that labeling increased the probability of low calorie selections for vegetables and salads, but not for entrees. Observations of meals purchased by a subsample of 413 customers indicated labeling did not change the total caloric content of meals. The number of customers and total sales per evening were unaffected by the labeling intervention. The results suggest that manipulating environmental cues may be an effective method for changing food purchases in a cafeteria, but labeling individual items may not be the best way to decrease total calories purchased. PMID:16795673

Teaching College Computer Courses in Saudi Arabia (Issues Concerning the Classroom and the Culture).

ERIC Educational Resources Information Center

Rebhun, Herbert F.

This report provides information concerning one teacher's experience in teaching college courses for Arkansas State University in the area of computer information systems to Saudi Arabian men employed by the Saudi Arabian Customs Automation Department. The students had spent approximately 2 years in Arkansas taking courses, and then went back to…

Aesthetic properties and message customization: navigating the dark side of web recruitment.

PubMed

Dineen, Brian R; Ling, Juan; Ash, Steven R; DelVecchio, Devon

2007-03-01

The authors examined recruitment message viewing time, information recall, and attraction in a Web-based context. In particular, they extended theory related to the cognitive processing of recruitment messages and found that the provision of customized information about likely fit related to increased viewing time and recall when good aesthetics were also present. A 3-way interaction among moderate-to low-fitting individuals further indicated that objective fit was most strongly related to attraction when messages included both good aesthetics and customized information. In particular, given this combination, the poorest fitting individuals exhibited lower attraction levels, whereas more moderately fitting individuals exhibited invariant attraction levels across combinations of aesthetics and customized information. The results suggest that, given good aesthetics, customized information exerts effects mostly by causing poorly fitting individuals to be less attracted, which further suggests a means of averting the "dark side" of Web recruitment that occurs when organizations receive too many applications from poorly fitting applicants. (c) 2007 APA, all rights reserved.

Silo busting: how to execute on the promise of customer focus.

PubMed

Gulati, Ranjay

2007-05-01

For many senior executives, shifting from selling products to selling solutions--packages of products and services--is a priority in today's increasingly commoditized markets. Companies, however, aren't always structured to make that shift. Knowledge and expertise often reside in silos, and many companies have trouble harnessing their resources across those boundaries in a way that customers value and are willing to pay for. Some companies--like GE Healthcare, Best Buy, and commercial real estate provider Jones Lang LaSalle (JLL)--have restructured themselves around customer needs to deliver true solutions. They did so by engaging in four sets of activities: COORDINATION: To deliver customer-focused solutions, three things must occur easily across boundaries: information sharing, division of labor, and decision making. Sometimes this involves replacing traditional silos with customer-focused ones, but more often it entails transcending existing boundaries. JLL has experimented with both approaches. COOPERATION: Customer-centric companies, such as Cisco Systems, develop metrics for customer satisfaction and incentives that reward customer-focused cooperation. Most also shake up the power structure so that people who are closest to customers have the authority to act on their behalf. CAPABILITY: Delivering customer-focused solutions requires some employees to be generalists instead of specialists. They need experience with more than one product or service, a deep knowledge of customer needs, and the ability to traverse internal boundaries. CONNECTION: By combining their offerings with those of a partner, companies can cut costs even as they create higher-value solutions, as Starbucks has found through its diverse partnerships. To stand out in a commoditized market, companies must understand what customers value. Ultimately, some customers may be better off purchasing products and services piecemeal.

77 FR 12073 - Proposed Renewal of Information Collection: American Customer Satisfaction Index (ACSI...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-02-28

...: American Customer Satisfaction Index (ACSI) Government Customer Satisfaction Survey AGENCY: National... Interior is soliciting comments concerning the American Customer Satisfaction Index (ACSI) Government Customer Satisfaction Survey. DATES: Consideration will be given to all comments received by April 30, 2012...

12 CFR Appendix B to Part 364 - Interagency Guidelines Establishing Information Security Standards

Code of Federal Regulations, 2011 CFR

2011-01-01

... Part 364—Interagency Guidelines Establishing Information Security Standards Table of Contents I... Customer Information A. Information Security Program B. Objectives III. Development and Implementation of Customer Information Security Program A. Involve the Board of Directors B. Assess Risk C. Manage and...

78 FR 75576 - Agency Information Collection Activities: Request for Information

Federal Register 2010, 2011, 2012, 2013, 2014

2013-12-12

... DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection Agency Information Collection Activities: Request for Information AGENCY: U.S. Customs and Border Protection (CBP), Department of Homeland... information: 1651-0023. SUMMARY: As part of its continuing effort to reduce paperwork and respondent burden...

Closing the Gap--Information Systems Curriculum and Changing Global Market

ERIC Educational Resources Information Center

Henson, Kerry; Kamal, Mustafa

2010-01-01

The power of outsourcing basic computing technology such as computer programming, database design, customer service operations and system development, to mention a few have changed the conditions of employment in IT. Many of the projects that went off-shore did not perform well due to failure to consider important factors in business dimensions.

A Customized Workflow-Driven Instant Messaging System Support Team Communication in the Hospital.

PubMed

Lee, Ying-Li; Chien, Tsai-Feng; Chen, Hsiu-Chin

2016-01-01

Effective communication among the healthcare team is a very important skill to support team resource management (TRM). However, we take too much effort to connect with other team members by using traditional telephone communication. In this study, we developed an instant messaging system embedded in the original hospital information system and evaluated the preliminary outcome and the usage of the system.

7 CFR 1219.6 - Customs.

Code of Federal Regulations, 2010 CFR

2010-01-01

... AND ORDERS; MISCELLANEOUS COMMODITIES), DEPARTMENT OF AGRICULTURE HASS AVOCADO PROMOTION, RESEARCH, AND INFORMATION Hass Avocado Promotion, Research, and Information Order Definitions § 1219.6 Customs...

7 CFR 1219.6 - Customs.

Code of Federal Regulations, 2014 CFR

2014-01-01

... AND ORDERS; MISCELLANEOUS COMMODITIES), DEPARTMENT OF AGRICULTURE HASS AVOCADO PROMOTION, RESEARCH, AND INFORMATION Hass Avocado Promotion, Research, and Information Order Definitions § 1219.6 Customs...

7 CFR 1219.6 - Customs.

Code of Federal Regulations, 2012 CFR

2012-01-01

... AND ORDERS; MISCELLANEOUS COMMODITIES), DEPARTMENT OF AGRICULTURE HASS AVOCADO PROMOTION, RESEARCH, AND INFORMATION Hass Avocado Promotion, Research, and Information Order Definitions § 1219.6 Customs...

7 CFR 1219.6 - Customs.

Code of Federal Regulations, 2013 CFR

2013-01-01

... AND ORDERS; MISCELLANEOUS COMMODITIES), DEPARTMENT OF AGRICULTURE HASS AVOCADO PROMOTION, RESEARCH, AND INFORMATION Hass Avocado Promotion, Research, and Information Order Definitions § 1219.6 Customs...

GOES-R Space Weather Data: Ensuring Access and Usability

NASA Astrophysics Data System (ADS)

Tilton, M.; Rowland, W. F.; Wilkinson, D. C.; Denig, W. F.; Darnel, J.; Kress, B. T.; Loto'aniu, P. T. M.; Machol, J. L.; Redmon, R. J.; Rodriguez, J. V.

2015-12-01

The upcoming Geostationary Operational Environmental Satellite series, GOES-R, will provide critical space weather data. These data are used to prevent communication outages, mitigate the damage solar weather causes to satellites and power grids, and reduce astronaut radiation exposure. The space weather instruments aboard GOES-R will deliver an operational dataset of unprecedented breadth. However, NOAA's National Centers for Environmental Information (NCEI)—the organization that provides access to archived GOES-R data—has faced several challenges in delivering this information to customers in usable form. For instance, the GOES-R ground system was contracted to develop higher-level products for terrestrial data but not space weather data. Variations in GOES-R data file formats and archive locations have also threatened to create an inconsistent user experience. This presentation will examine the ways in which NCEI is making GOES-R space weather data more accessible and actionable for customers. These efforts include NCEI's development of high-level data products to meet the requirements of NOAA's Space Weather Prediction Center—a role NCEI has not previously played. In addition, NCEI is creating a demonstration system to show how these products can be produced in real-time. The organization is also examining customer usage of the GOES-NOP data access system and using these access patterns to drive decisions about the GOES-R user interface.

An X Window system for statlab results reporting.

PubMed Central

Barrows, R. C.; Allen, B.; Fink, D. J.

1993-01-01

We have developed a system that receives "stat" results encoded in Health Level Seven from the Laboratory Information System, prints a report in destination Intensive Care Units (ICUs), and captures the data for review in a custom spreadsheet format at color X-terminals located in ICUs. Available services include a reference nomogram plot of arterial blood gas data, printed summaries, automated access to the Clinical Information System and a Medline database, electronic mail, a simulated electronic calculator, and general news and information. Security mechanisms include an audit trail of user activities on the system. Noteworthy technical aspects and non-technical factors impacting success are discussed. Images Figure 2 Figure 3 PMID:8130490

GeoDash: Assisting Visual Image Interpretation in Collect Earth Online by Leveraging Big Data on Google Earth Engine

NASA Technical Reports Server (NTRS)

Markert, Kel; Ashmall, William; Johnson, Gary; Saah, David; Mollicone, Danilo; Diaz, Alfonso Sanchez-Paus; Anderson, Eric; Flores, Africa; Griffin, Robert

2017-01-01

Collect Earth Online (CEO) is a free and open online implementation of the FAO Collect Earth system for collaboratively collecting environmental data through the visual interpretation of Earth observation imagery. The primary collection mechanism in CEO is human interpretation of land surface characteristics in imagery served via Web Map Services (WMS). However, interpreters may not have enough contextual information to classify samples by only viewing the imagery served via WMS, be they high resolution or otherwise. To assist in the interpretation and collection processes in CEO, SERVIR, a joint NASA-USAID initiative that brings Earth observations to improve environmental decision making in developing countries, developed the GeoDash system, an embedded and critical component of CEO. GeoDash leverages Google Earth Engine (GEE) by allowing users to set up custom browser-based widgets that pull from GEE's massive public data catalog. These widgets can be quick looks of other satellite imagery, time series graphs of environmental variables, and statistics panels of the same. Users can customize widgets with any of GEE's image collections, such as the historical Landsat collection with data available since the 1970s, select date ranges, image stretch parameters, graph characteristics, and create custom layouts, all on-the-fly to support plot interpretation in CEO. This presentation focuses on the implementation and potential applications, including the back-end links to GEE and the user interface with custom widget building. GeoDash takes large data volumes and condenses them into meaningful, relevant information for interpreters. While designed initially with national and global forest resource assessments in mind, the system will complement disaster assessments, agriculture management, project monitoring and evaluation, and more.

GeoDash: Assisting Visual Image Interpretation in Collect Earth Online by Leveraging Big Data on Google Earth Engine

NASA Astrophysics Data System (ADS)

Markert, K. N.; Ashmall, W.; Johnson, G.; Saah, D. S.; Anderson, E.; Flores Cordova, A. I.; Díaz, A. S. P.; Mollicone, D.; Griffin, R.

2017-12-01

Collect Earth Online (CEO) is a free and open online implementation of the FAO Collect Earth system for collaboratively collecting environmental data through the visual interpretation of Earth observation imagery. The primary collection mechanism in CEO is human interpretation of land surface characteristics in imagery served via Web Map Services (WMS). However, interpreters may not have enough contextual information to classify samples by only viewing the imagery served via WMS, be they high resolution or otherwise. To assist in the interpretation and collection processes in CEO, SERVIR, a joint NASA-USAID initiative that brings Earth observations to improve environmental decision making in developing countries, developed the GeoDash system, an embedded and critical component of CEO. GeoDash leverages Google Earth Engine (GEE) by allowing users to set up custom browser-based widgets that pull from GEE's massive public data catalog. These widgets can be quick looks of other satellite imagery, time series graphs of environmental variables, and statistics panels of the same. Users can customize widgets with any of GEE's image collections, such as the historical Landsat collection with data available since the 1970s, select date ranges, image stretch parameters, graph characteristics, and create custom layouts, all on-the-fly to support plot interpretation in CEO. This presentation focuses on the implementation and potential applications, including the back-end links to GEE and the user interface with custom widget building. GeoDash takes large data volumes and condenses them into meaningful, relevant information for interpreters. While designed initially with national and global forest resource assessments in mind, the system will complement disaster assessments, agriculture management, project monitoring and evaluation, and more.

75 FR 47607 - Agency Information Collection Activities: Voluntary Customer Survey

Federal Register 2010, 2011, 2012, 2013, 2014

2010-08-06

... Activities: Voluntary Customer Survey AGENCY: U.S. Customs and Border Protection, Department of Homeland... review and approval in accordance with the Paperwork Reduction Act: Voluntary Customer Survey. This is a.... Title: Voluntary Customer Survey. OMB Number: Will be assigned upon approval. Form Number: None...

An annotation system for 3D fluid flow visualization

NASA Technical Reports Server (NTRS)

Loughlin, Maria M.; Hughes, John F.

1995-01-01

Annotation is a key activity of data analysis. However, current systems for data analysis focus almost exclusively on visualization. We propose a system which integrates annotations into a visualization system. Annotations are embedded in 3D data space, using the Post-it metaphor. This embedding allows contextual-based information storage and retrieval, and facilitates information sharing in collaborative environments. We provide a traditional database filter and a Magic Lens filter to create specialized views of the data. The system has been customized for fluid flow applications, with features which allow users to store parameters of visualization tools and sketch 3D volumes.

Automatic Requirements Specification Extraction from Natural Language (ARSENAL)

DTIC Science & Technology

2014-10-01

designers, implementers) involved in the design of software systems. However, natural language descriptions can be informal, incomplete, imprecise...communication of technical descriptions between the various stakeholders (e.g., customers, designers, imple- menters) involved in the design of software systems...the accuracy of the natural language processing stage, the degree of automation, and robustness to noise. 1 2 Introduction Software systems operate in

The status of accurately locating forest inventory and analysis plots using the Global Positioning System

Treesearch

Michael Hoppus; Andrew Lister

2007-01-01

Historically, field crews used Global Positioning System (GPS) coordinates to establish and relocate plots, as well as document their general location. During the past 5 years, the increase in Geographic Information System (GIS) capabilities and in customer requests to use the spatial relationships between Forest Inventory and Analysis (FIA) plot data and other GIS...

47 CFR 64.4002 - Notification obligations of LECs.

Code of Federal Regulations, 2010 CFR

2010-10-01

... to a LEC, the LEC shall provide to an IXC the customer account information described in this section... account information to an IXC to the extent that such additional information is necessary for billing... a lack of information, incorrect information, or a PIC freeze on the customer's account). The...

12 CFR 332.11 - Limits on redisclosure and reuse of information.

Code of Federal Regulations, 2010 CFR

2010-01-01

... received the information. (2) Example. If you receive a customer list from a nonaffiliated financial... information to a third party for marketing purposes or use that information for your own marketing purposes... from which you received the information. (2) Example. If you obtain a customer list from a...

78 FR 44521 - Notice of Request for Extension of Approval of an Information Collection; Veterinary Services...

Federal Register 2010, 2011, 2012, 2013, 2014

2013-07-24

...] Notice of Request for Extension of Approval of an Information Collection; Veterinary Services Customer... an extension of approval of an information collection to evaluate service delivery by Veterinary... coming. FOR FURTHER INFORMATION CONTACT: For information on the Veterinary Services customer service...

Midmarket Solar Policies in the United States: A Guide for Midsized Solar Customers

DOE Office of Scientific and Technical Information (OSTI.GOV)

Tian, Tian; Liu, Chang; O'Shaughnessy, Eric

The midscale market for solar photovoltaics (PV) has not experienced the same high growth rate as residential- or utility-scale market segments in the past five years when solar PV deployment increased rapidly. Midscale solar can be defined as behind-the-meter solar PV between 50 kilowatts and 2 megawatts adopted by multi-housing residential, commercial, industrial, non-profit, and other entities. A number of challenges face the midscale segment, including difficulties in contracting, mismatch between tenant lease and PV financing terms, high transaction costs relative to project sizes, and inefficiencies in matching prospective projects with capital. The changing policy landscape across U.S. states providesmore » both opportunities and challenges to midmarket solar. Some states, such as California, are expanding system capacity limits for policies such as net metering, thus enabling a wider range of customers to benefit from excess generation. A number of states and utilities are making changes to rate design to introduce new or higher user fees for solar customers or reduced tariffs for net metering, which decrease the value of solar generation. An understanding of these policies relative to project feasibility and economics is important for prospective customers to make informed decisions to adopt solar PV. This guide complements existing solar policy resources to help potential customers navigate through the policy landscape in order to make informed decisions for their solar investment. The first part of this guide introduces the key solar policies necessary for policy-based decision-making, which involves using knowledge of a solar policy to improve project economics and efficiency. Policies that could result in policy-based decisions include interconnection standards, net metering, user fees, incentives, and third-party ownership policies. The goal of this section is to equip prospective customers and project developers with the tools necessary to understand and use solar policies in a dynamic policy environment. The second part of this guide provides a complete, state-by-state inventory of midmarket solar policies for potential customers and developers to use as reference when making policy-based decisions. Although solar policies are dynamic, the profiles provide a framework for assessing policies to build the parameters that could be used to determine feasibility and structure of a solar PV system for midmarket customers and developers.« less

[Determine the patient's position towards psychiatric care: a simple tool to estimate the alliance and the motivation].

PubMed

Versaevel, C; Samama, D; Jeanson, R; Lajugie, C; Dufeutrel, L; Defromont, L; Lebouteiller, V; Danel, T; Duhamel, A; Genin, M; Salleron, J; Cottencin, O

2013-09-01

For the brief systemic therapy (BST), the evaluation of the patient's position towards the care is a prerequisite to psychotherapy. Three positions of the patient are described. The "tourist's" position: the patient claims to have no problem and doesn't suffer. Someone asks him to make an appointment, sometimes with threats. The "complaint's" position: the patient claims to suffer, but attributes the responsibility of this suffering to others. These two positions are not good for beginning a therapy. The "customer's" position differs from both previous positions. The "customer" considers that he has a psychological problem which depends on him and he is motivated in the resolution of it. In theory, the "customer" is more motivated and the therapeutic alliance is better. It is for this reason that the BST estimates the position of the patient at first, to bring the patient to the "customer's" position. The objective of this study is to assess an interview which identifies the patient's position towards the care, and to validate the theoretical elaborations of the brief systemic therapy. The study concerns the follow-up of outpatients who consult a psychiatrist for the first time. The evaluation of the patients checks their position towards care using the Tourist-Complaint-Customer (TCC) inventory, how they suffer, the therapeutic alliance (scale Haq-2) and the compliance during care. The evaluation by the psychiatrists checks the suffering perceived, the motivation perceived and the diagnoses according to the DSM. The typology of these patients is made up of one half "complaint", a quarter of "tourist" and a quarter of "customer". The "customer's" position is correlated with the therapeutic alliance and the motivation perceived by the psychiatrist. The motivation perceived by the psychiatrist is correlated with the therapeutic alliance. These results correspond to the theoretical elaborations of the BST. the TCC inventory provides information on the motivation and the therapeutic alliance. If the patient is in "tourist" or "complaint" position, we recommend that the psychiatrist "work" to bring the patient to "customer" position. The evaluation of the position of the patient is simple and rich in information. We recommend that it be given a place in the daily practice of psychiatry. Copyright © 2013 L’Encéphale, Paris. Published by Elsevier Masson SAS. All rights reserved.

78 FR 17765 - Agency Information Collection Activities; Information Collection Renewal; Submission for OMB...

Federal Register 2010, 2011, 2012, 2013, 2014

2013-03-22

... during the continuation of the customer relationship. Sec. 1016.8--Disclosure (institution)--Revised... customer relationship terminates, the customer's opt out direction continues to apply. Type of Review..., please send a copy of your comments by mail to: OCC Desk Officer, 1557-0216, U.S. Office of Management...

77 FR 41206 - Agency Information Collection Activities: Submission for the Office of Management and Budget (OMB...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-07-12

..., revision, or extension: Extension. 2. The title of the information collection: Generic Customer Satisfaction Surveys and NRC Form 671, Request for Review of a Customer Satisfaction Survey under Generic... customer satisfaction surveys will be used to contact users of NRC services and products to determine how...

77 FR 47492 - Agency Information Collection Activities: Requests for Comments; Clearance of a New Approval of...

Federal Register 2010, 2011, 2012, 2013, 2014

2012-08-08

... collection. This is a new generic clearance for the purpose of gathering customer satisfaction data directly from customers for a wide variety of services. DATES: Written comments should be submitted by October 9... Activities: Requests for Comments; Clearance of a New Approval of Information Collection: FAA Customer...

76 FR 37889 - Proposed Information Collection; Comment Request

Federal Register 2010, 2011, 2012, 2013, 2014

2011-06-28

... before the customer completes the purchase of the contract. There are special rules for transactions by... customers who buy DCCs and DSAs from national banks and ensure that national banks provide these products in... appropriate: Anti-tying--A bank must inform the customer that purchase of the product is optional and neither...

78 FR 26648 - Agency Information Collection Activities: Passenger List/Crew List (CBP Form I-418)

Federal Register 2010, 2011, 2012, 2013, 2014

2013-05-07

... DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection Agency Information Collection Activities: Passenger List/Crew List (CBP Form I-418) AGENCY: U.S. Customs and Border Protection (CBP... prescribed by the Department of Homeland Security, Customs and Border Protection (CBP), for use by masters...

78 FR 16701 - Agency Information Collection Activities: Application for Foreign Trade Zone and/or Status...

Federal Register 2010, 2011, 2012, 2013, 2014

2013-03-18

... DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection Agency Information Collection... Zone Activity Permit AGENCY: U.S. Customs and Border Protection (CBP), Department of Homeland Security...-0029. SUMMARY: U.S. Customs and Border Protection (CBP) of the Department of Homeland Security will be...

An information system that knits the whole company together

DOE Office of Scientific and Technical Information (OSTI.GOV)

Hendryx, M.

1997-03-01

During the 1980s, as the economics of the natural gas industry weathered some fairly heavy changes, local distribution companies (LDCs) had to keep pace, with new products and new ways of doing business, or get left behind. The competition for the big industrial and commercial customers became intense, prompting new ventures such as pipeline capacity leases and special industrial sales programs. The transportation business emerged as important in its own right, as profit margins from gas sales shrank; novel provisions in gas purchase contracts became the norm. But in many cases, it was the LDCs` information systems that didn`t keepmore » pace. With business innovations sprouting up like mushrooms, it was hardly surprising that many of the computer applications backing them up emerged as stand-alone operations, designed solely for the business function of one area or department. At Oklahoma Natural Gas Co. the unfortunate consequences of so many new applications separated from one another began to pile up. As the numbers of pipeline-capacity lease and transportation customers continued to expand, the manual effort needed to take care of the requisite paperwork became nearly overwhelming. The paper describes the development of the information system and its operation.« less

Badge Office Process Analysis

DOE Office of Scientific and Technical Information (OSTI.GOV)

Haurykiewicz, John Paul; Dinehart, Timothy Grant; Parker, Robert Young

2016-05-12

The purpose of this process analysis was to analyze the Badge Offices’ current processes from a systems perspective and consider ways of pursuing objectives set forth by SEC-PS, namely increased customer flow (throughput) and reduced customer wait times. Information for the analysis was gathered for the project primarily through Badge Office Subject Matter Experts (SMEs), and in-person observation of prevailing processes. Using the information gathered, a process simulation model was constructed to represent current operations and allow assessment of potential process changes relative to factors mentioned previously. The overall purpose of the analysis was to provide SEC-PS management with informationmore » and recommendations to serve as a basis for additional focused study and areas for potential process improvements in the future.« less

12 CFR 573.9 - Delivering privacy and opt out notices.

Code of Federal Regulations, 2010 CFR

2010-01-01

... the web site; or (2) The customer has requested that you refrain from sending any information regarding the customer relationship, and your current privacy notice remains available to the customer upon... that a customer will receive actual notice of your annual privacy notice if: (1) The customer uses your...

CIDR

Science.gov Websites

Initiation Application Schedule Service Information and Pricing Services Sample Requirements Pricing SNP Genotyping General Information Genome Wide Association Custom FFPE Sample Options Methylation Linkage Consortium Developed Mouse Whole Genome Sequencing General Information Whole Genome Whole Exome Custom

Haz-Map: Information on Hazardous Chemicals and Occupational Diseases

MedlinePlus

... Occupational Activities Industries Job Tasks Processes Symptoms/Findings Customer Service: tehip@teh.nlm.nih.gov Specialized Information Services ... Health Disclaimer Notice Privacy Last Updated: October 2017 Customer Service: tehip@teh.nlm.nih.gov Specialized Information Services ...

76 FR 64092 - Agency Information Collection Activities: Proposed Collection; Comment Request, Title: Public...

Federal Register 2010, 2011, 2012, 2013, 2014

2011-10-17

..., Title: Public Assistance Customer Satisfaction Survey AGENCY: Federal Emergency Management Agency, DHS.... Collection of Information Title: Public Assistance Customer Satisfaction Survey. Type of Information Collection: Revision of a currently approved information collection. OMB Number: 1660-0107. Form Titles and...

One New Method to Generate 3-Dimensional Virtual Mannequin

NASA Astrophysics Data System (ADS)

Xiu-jin, Shi; Zhi-jun, Wang; Jia-jin, Le

The personal virtual mannequin is very important in electronic made to measure (eMTM) system. There is one new easy method to generate personal virtual mannequin. First, the characteristic information of customer's body is got from two photos. Secondly, some human body part templates corresponding with the customer are selected from the templates library. Thirdly, these templates are modified and assembled according to certain rules to generate a personalized 3-dimensional human, and then the virtual mannequin is realized. Experimental result shows that the method is easy and feasible.

Information asymmetry, social networking site word of mouth, and mobility effects on social commerce in Korea.

PubMed

Hwang, In Jeong; Lee, Bong Gyou; Kim, Ki Youn

2014-02-01

The purpose of this research is to examine the issues that affect customers' behavioral character and purchasing behavior. The study proposes a research hypothesis with independent variables that include social presence, trust, and information asymmetry, and the dependent variable purchase decision making, to explain differentiated customer decision making processes in social commerce (S-commerce). To prove the hypothesis, positive verification was performed by focusing on mediating effects through a customer uncertainty variable and moderating effects through mobility and social networking site word of mouth (SNS WOM) variables. The number of studies on customer trends has rapidly increased together with the market size of S-commerce. However, few studies have examined the negative variables that make customers hesitant to make decisions in S-commerce. This study investigates the causes of customer uncertainty and focuses on deducing the control variables that offset this negative relationship. The study finds that in customers' S-commerce purchasing actions, the SNS WOM and mobility variables show control effects between information asymmetry and uncertainty and between trust and uncertainty. Additionally, this research defines the variables related to customer uncertainty that are hidden in S-commerce, and statistically verifies their relationship. The research results can be used in Internet marketing practices to establish marketing mix strategies for customer demand or as research data to predict customer behavior. The results are scientifically meaningful as a precedent for research on customers in S-commerce.

American Recovery and Reinvestment Act of 2009. Experiences from the Consumer Behavior Studies on Engaging Customers

DOE Office of Scientific and Technical Information (OSTI.GOV)

Cappers, Peter; Scheer, Richard

2014-09-01

One of the most important aspects for the successful implementation of customer-facing programs is to better understand how to engage and communicate with consumers. Customer-facing programs include time-based rates, information and feedback, load management, and energy efficiency. This report presents lessons learned by utilities through consumer behavior studies (CBS) conducted as part of the Department of Energy’s (DOE) Smart Grid Investment Grant (SGIG) program. The SGIG CBS effort presents a unique opportunity to advance the understanding of consumer behaviors in terms of customer acceptance and retention, and electricity consumption and peak demand impacts. The effort includes eleven comprehensive studies withmore » the aim of evaluating the response of residential and small commercial customers to time-based rate programs implemented in conjunction with advanced metering infrastructure and customer systems such as in-home displays, programmable communicating thermostats, and web portals. DOE set guidelines and protocols that sought to help the utilities design studies that would rigorously test and more precisely estimate the impact of time-based rates on customers’ energy usage patterns, as well as identify the key drivers that motivate behavioral changes.« less

Development of a Methodology for Customizing Insider Threat Auditing on a Linux Operating System

DTIC Science & Technology

2010-03-01

information /etc/group, passwd ,gshadow,shadow,/security/opasswd 16 User A attempts to access User B directory 17 User A attempts to access User B file w/o...configuration Handled by audit rules for root actions Audit user write attempts to system files -w /etc/group –p wxa -w /etc/ passwd –p wxa -w /etc/gshadow –p...information (/etc/group, /etc/ passwd , /etc/gshadow, /etc/shadow, /etc/sudoers, /etc/security/opasswd) Procedure: 1. User2 logs into the system

The influence of real-time rural transit tracking on traveler perception.

DOT National Transportation Integrated Search

2013-03-01

Public transportation systems require accurate and reliable information as part of their : day-to-day operations and are increasingly engaging their customers through a variety of online : services and smart phone applications, such as real-time vehi...

Payload/GSE/data system interface: Users guide for the VPF (Vertical Processing Facility)

NASA Technical Reports Server (NTRS)

1993-01-01

Payload/GSE/data system interface users guide for the Vertical Processing Facility is presented. The purpose of the document is three fold. First, the simulated Payload and Ground Support Equipment (GSE) Data System Interface, which is also known as the payload T-0 (T-Zero) System is described. This simulated system is located with the Cargo Integration Test Equipment (CITE) in the Vertical Processing Facility (VPF) that is located in the KSC Industrial Area. The actual Payload T-0 System consists of the Orbiter, Mobile Launch Platforms (MLPs), and Launch Complex (LC) 39A and B. This is referred to as the Pad Payload T-0 System (Refer to KSC-DL-116 for Pad Payload T-0 System description). Secondly, information is provided to the payload customer of differences between this simulated system and the actual system. Thirdly, a reference guide of the VPF Payload T-0 System for both KSC and payload customer personnel is provided.

Strategies on the Implementation of China's Logistics Information Network

NASA Astrophysics Data System (ADS)

Dong, Yahui; Li, Wei; Guo, Xuwen

The economic globalization and trend of e-commerce network have determined that the logistics industry will be rapidly developed in the 21st century. In order to achieve the optimal allocation of resources, a worldwide rapid and sound customer service system should be established. The establishment of a corresponding modern logistics system is the inevitable choice of this requirement. It is also the inevitable choice for the development of modern logistics industry in China. The perfect combination of modern logistics and information network can better promote the development of the logistics industry. Through the analysis of Status of Logistics Industry in China, this paper summed up the domestic logistics enterprise logistics information system in the building of some common problems. According to logistics information systems planning methods and principles set out logistics information system to optimize the management model.

78 FR 10613 - Proposed Agency Information Collection

Federal Register 2010, 2011, 2012, 2013, 2014

2013-02-14

.... The information collection requests a three-year approval of its Customer Electricity Data Access and... information about customer access to electricity usage data. The information will be shared on the DOE-supported OpenEI Web site where consumers can learn about the access offered by their electricity provider...

77 FR 51534 - Agency Information Collection Activities: Proposed Collection Renewal; Comment Request

Federal Register 2010, 2011, 2012, 2013, 2014

2012-08-24

... FDIC: Office of Information and Regulatory Affairs, Office of Management and Budget, New Executive... of information: 1. Title: Notice Regarding Unauthorized Access to Customer Information. OMB Number... of FDIC regulated banks that will notify customers: 93. Estimated Time per Response: 29 hours. Annual...

Strategic Plan: 2000-2005

DTIC Science & Technology

2005-01-01

publications and other mecha- nisms for increasing information literacy will be enumerated along with the customer segments for which these are targeted. (2...training pro- vided. c. STRATEGIC OBJECTIVES: (1) Increase customer awareness of information sources/capabilities. (2) Increase information literacy ; encour

Information age organization: No new ethics need apply

DOE Office of Scientific and Technical Information (OSTI.GOV)

Zucker, A.

1994-12-31

Customer oriented decisions will be made by those closest to the customer, not by those at a distance. Information needed for customer oriented decisions will be readily available to the decider. Levels of hierarchy will be reduced but there will still be command accountability; if only for who hired that guy? Goals will be customer oriented - not level or job oriented. That is, protecting one`s ass or furthering one`s position will not be as easy as it is now; nor, for that matter, needed.

Patterns of usage for a Web-based clinical information system.

PubMed

Chen, Elizabeth S; Cimino, James J

2004-01-01

Understanding how clinicians are using clinical information systems to assist with their everyday tasks is valuable to the system design and development process. Developers of such systems are interested in monitoring usage in order to make enhancements. System log files are rich resources for gaining knowledge about how the system is being used. We have analyzed the log files of our Web-based clinical information system (WebCIS) to obtain various usage statistics including which WebCIS features are frequently being used. We have also identified usage patterns, which convey how the user is traversing the system. We present our method and these results as well as describe how the results can be used to customize menus, shortcut lists, and patient reports in WebCIS and similar systems.

75 FR 48303 - Notice of Request for Extension of Approval of an Information Collection; Veterinary Services...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-08-10

...] Notice of Request for Extension of Approval of an Information Collection; Veterinary Services; Customer... extension of approval of an information collection to evaluate service delivery by Veterinary Services to... INFORMATION CONTACT: For information on the Veterinary Services customer service survey, contact Ms. Pam Hart...

17 CFR 240.14d-9 - Recommendation or solicitation by the subject company and others.

Code of Federal Regulations, 2010 CFR

2010-04-01

... information and/or advice regarding such tender offer to their customers or clients on the unsolicited request of such customers or clients or solely pursuant to a contract or a relationship providing for advice to the customer or client to whom the information and/or advice is given. (iii) Any person specified...

19 CFR 103.1 - Public reading rooms.

Code of Federal Regulations, 2012 CFR

2012-04-01

... 19 Customs Duties 1 2012-04-01 2012-04-01 false Public reading rooms. 103.1 Section 103.1 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY AVAILABILITY OF INFORMATION Production of Documents/Disclosure of Information Under the FOIA § 103.1 Public reading rooms. Each office listed belo...

19 CFR 103.1 - Public reading rooms.

Code of Federal Regulations, 2011 CFR

2011-04-01

... 19 Customs Duties 1 2011-04-01 2011-04-01 false Public reading rooms. 103.1 Section 103.1 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY AVAILABILITY OF INFORMATION Production of Documents/Disclosure of Information Under the FOIA § 103.1 Public reading rooms. Each office listed belo...

19 CFR 103.1 - Public reading rooms.

Code of Federal Regulations, 2013 CFR

2013-04-01

... 19 Customs Duties 1 2013-04-01 2013-04-01 false Public reading rooms. 103.1 Section 103.1 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY AVAILABILITY OF INFORMATION Production of Documents/Disclosure of Information Under the FOIA § 103.1 Public reading rooms. Each office listed belo...

19 CFR 103.1 - Public reading rooms.

Code of Federal Regulations, 2014 CFR

2014-04-01

... 19 Customs Duties 1 2014-04-01 2014-04-01 false Public reading rooms. 103.1 Section 103.1 Customs Duties U.S. CUSTOMS AND BORDER PROTECTION, DEPARTMENT OF HOMELAND SECURITY; DEPARTMENT OF THE TREASURY AVAILABILITY OF INFORMATION Production of Documents/Disclosure of Information Under the FOIA § 103.1 Public reading rooms. Each office listed belo...

17 CFR 240.14d-9 - Recommendation or solicitation by the subject company and others.

Code of Federal Regulations, 2012 CFR

2012-04-01

... information and/or advice regarding such tender offer to their customers or clients on the unsolicited request of such customers or clients or solely pursuant to a contract or a relationship providing for advice to the customer or client to whom the information and/or advice is given. (iii) Any person specified...

17 CFR 240.14d-9 - Recommendation or solicitation by the subject company and others.

Code of Federal Regulations, 2013 CFR

2013-04-01

... information and/or advice regarding such tender offer to their customers or clients on the unsolicited request of such customers or clients or solely pursuant to a contract or a relationship providing for advice to the customer or client to whom the information and/or advice is given. (iii) Any person specified...

Building an information model (with the help of PSL/PSA). [Problem Statement Language/Problem Statement Analyzer

NASA Technical Reports Server (NTRS)

Callender, E. D.; Farny, A. M.

1983-01-01

Problem Statement Language/Problem Statement Analyzer (PSL/PSA) applications, which were once a one-step process in which product system information was immediately translated into PSL statements, have in light of experience been shown to result in inconsistent representations. These shortcomings have prompted the development of an intermediate step, designated the Product System Information Model (PSIM), which provides a basis for the mutual understanding of customer terminology and the formal, conceptual representation of that product system in a PSA data base. The PSIM is initially captured as a paper diagram, followed by formal capture in the PSL/PSA data base.

Innovations in user-defined analysis: dynamic grouping and customized user datasets in VistaPHw.

PubMed

Solet, David; Glusker, Ann; Laurent, Amy; Yu, Tianji

2006-01-01

Flexible, ready access to community health assessment data is a feature of innovative Web-based data query systems. An example is VistaPHw, which provides access to Washington state data and statistics used in community health assessment. Because of its flexible analysis options, VistaPHw customizes local, population-based results to be relevant to public health decision-making. The advantages of two innovations, dynamic grouping and the Custom Data Module, are described. Dynamic grouping permits the creation of user-defined aggregations of geographic areas, age groups, race categories, and years. Standard VistaPHw measures such as rates, confidence intervals, and other statistics may then be calculated for the new groups. Dynamic grouping has provided data for major, successful grant proposals, building partnerships with local governments and organizations, and informing program planning for community organizations. The Custom Data Module allows users to prepare virtually any dataset so it may be analyzed in VistaPHw. Uses for this module may include datasets too sensitive to be placed on a Web server or datasets that are not standardized across the state. Limitations and other system needs are also discussed.

78 FR 44961 - Agency Information Collection Activities; Customs-Trade Partnership Against Terrorism (C-TPAT)

Federal Register 2010, 2011, 2012, 2013, 2014

2013-07-25

... Activities; Customs-Trade Partnership Against Terrorism (C-TPAT) AGENCY: U.S. Customs and Border Protection... accordance with the Paperwork Reduction Act: Customs-Trade Partnership Against Terrorism (C-TPAT). This is a...: Customs-Trade Partnership Against Terrorism (C-TPAT). OMB Number: 1651-0077. Form Number: None. Abstract...

77 FR 74201 - Customs Brokers User Fee Payment for 2013

Federal Register 2010, 2011, 2012, 2013, 2014

2012-12-13

... DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection Customs Brokers User Fee... of the 2013 Customs Broker User Fee is due February 15, 2013. FOR FURTHER INFORMATION CONTACT: Craig... establish that effective April 1, 2007, an annual user fee of $138 is to be assessed for each customs broker...

Encryption protection for communication satellites

NASA Astrophysics Data System (ADS)

Sood, D. R.; Hoernig, O. W., Jr.

In connection with the growing importance of the commercial communication satellite systems and the introduction of new technological developments, users and operators of these systems become increasingly concerned with aspects of security. The user community is concerned with maintaining confidentiality and integrity of the information being transmitted over the satellite links, while the satellite operators are concerned about the safety of their assets in space. In response to these concerns, the commercial satellite operators are now taking steps to protect the communication information and the satellites. Thus, communication information is being protected by end-to-end encryption of the customer communication traffic. Attention is given to the selection of the NBS DES algorithm, the command protection systems, and the communication protection systems.

DOE Office of Scientific and Technical Information (OSTI.GOV)

Barbose, Galen; Wiser, Ryan; Bolinger, Mark

Increasing levels of financial support for customer-sited photovoltaic (PV) systems, provided through publicly-funded incentive programs, has heightened concerns about the long-term performance of these systems. Given the barriers that customers face to ensuring that their PV systems perform well, and the responsibility that PV incentive programs bear to ensure that public funds are prudently spent, these programs should, and often do, play a critical role in ensuring that PV systems receiving incentives perform well. To provide a point of reference for assessing the current state of the art, and to inform program design efforts going forward, we examine the approachesmore » to encouraging PV system performance used by 32 prominent PV incentive programs in the U.S. We identify eight general strategies or groups of related strategies that these programs have used to address performance issues, and highlight important differences in the implementation of these strategies among programs.« less

The impact of the customer relationship management on organizational productivity, customer trust and satisfaction by using the structural equation model: A study in the Iranian hospitals.

PubMed

Yaghoubi, Maryam; Asgari, Hamed; Javadi, Marzieh

2017-01-01

One of the challenges in the fiercely competitive space of health organizations is responding to customers and building trust and satisfaction in them in the shortest time, with best quality and highest productivity. Hence the aim of this study is to survey the impact of customer relationship management (CRM) on organizational productivity, customer loyalty, satisfaction and trust in selected hospitals of Isfahan (in Iran). This study is a correlation descriptive research. Study population was the nurses in selected hospitals of Isfahan and the sampling has been conducted using stratified random method. Data collection tool is a researcher-made questionnaire of CRM and its effects (organizational productivity, customer loyalty, satisfaction and trust) which its validity and reliability has been confirmed by researchers. Structural equation method was used to determine the impact of variables. Data analysis method was structural equation modeling and the software used was SPSS version 16 (IBM, SPSS, 2007 Microsoft Corp., Bristol, UK) and AMOS version 18 (IBM, SPSS, 2010 Microsoft Corp, Bristol, UK). Among the dimensions of CRM, diversification had the highest impact (0.83) and customer acquisition had the lowest (0.57) CRM, had the lowest impact on productivity (0.59) and the highest effect on customer satisfaction (0.83). For the implementation of CRM, it is necessary that the studied hospitals improve strategies of acquiring information about new customers, attracting new customers and keeping them and communication with patients outside the hospital and improve the system of measuring patient satisfaction and loyalty.

Management accounting for advanced technological environments.

PubMed

Kaplan, R S

1989-08-25

Management accounting systems designed decades ago no longer provide timely, relevant information for companies in today's highly competitive environment. New operational control and performance measurement systems are recognizing the importance of direct measurement of quality, manufacturing lead times, flexibility, and customer responsiveness, as well as more accurate measures of the actual costs of consumed resources. Activity-based cost systems can assign the costs of indirect and support resources to the specific products and activities that benefit from these resources. Both operational control and activity-based systems represent new opportunities for improved managerial information in complex, technologically advanced environments.

Investigate Methods of Improving Production Throughput in a Shipyard (The National Shipbuilding Research Program)

DTIC Science & Technology

1995-09-01

New Global Competition” ...10 “New Systems for Process Control and Product Costing ” . . . 11 “Performance Measurement Systems for the Future”, should...Selected Highlights: Page 53-World Class - Definition and applicable discussions. “Its clear that yesterdays cost systems don’t work in todays...Why conventional cost systems fail Indirect, No information about activities, Too late. Plant activities only, Inaccurate product costs , No customer

The Drivers of ERP Implementation and Its Impact on Organizational Capabilities and Performance and Customer Value

ERIC Educational Resources Information Center

Hwang, Woosang

2011-01-01

In a constantly changing global business environment, firms have no other choice but to continually expand their capabilities and sharpen their competitive edge. Toward this goal, an increasing number of organizations are turning to Enterprise Resource Planning (ERP) systems. An ERP system utilizes various kinds of information processing…

Advancing a Complex Systems Approach to Personalized Learning Communities: Bandwidth, Sightlines, and Teacher Generativity

ERIC Educational Resources Information Center

Hamilton, Eric

2015-01-01

Educational technologies have advanced one of the most important visions of educational reformers, to customize formal and informal learning to individuals. The application of a complex systems framework to the design of learning ecologies suggests that each of a series of ten desirable and malleable features stimulates or propels the other ten,…

An Integrated Non-Mechanized System for Information Bulletins and a Keyword Index

ERIC Educational Resources Information Center

Whitehall, T.

1972-01-01

Described is an operating system for scanning, bulletin production and indexing which is very economical in the use of time. One typing onto offset masters is used to produce bulletins, slips for customers' personal files and for the library index. Indexing is done during scanning, not as a separate activity. (3 references) (Author/SJ)

Customer-oriented Data Formats and Services for Global Land Data Assimilation System (GLDAS) Products at the NASA GES DISC

NASA Technical Reports Server (NTRS)

Fang, Hongliang; Beaudoing, Hiroko; Rodell, Matthew; Teng, BIll; Vollmer, Bruce

2008-01-01

The Global Land Data Assimilation System (GLDAS) is generating a series of land surface state (e.g., soil moisture and surface temperature) and flux (e.g., evaporation and sensible heat flux) products simulated by four land surface Models (CLM, Mosaic, Noah and VIC). These products are now accessible at the Hydrology Data and Information Services Center (HDISC), a component of NASA Goddard Earth Sciences Data and Information Services Center (GESDISC).

12 CFR Appendix D-2 to Part 208 - Interagency Guidelines Establishing Information Security Standards

Code of Federal Regulations, 2010 CFR

2010-01-01

... Relationships Risk Management Principles,” Nov. 1, 2001; FDIC FIL 68-99, Risk Assessment Tools and Practices for.... Definitions II. Standards for Safeguarding Customer Information A. Information Security Program B. Objectives III. Development and Implementation of Customer Information Security Program A. Involve the Board of...

12 CFR Appendix F to Part 225 - Interagency Guidelines Establishing Information Security Standards

Code of Federal Regulations, 2010 CFR

2010-01-01

... Relationships Risk Management Principles,” Nov. 1, 2001; FDIC FIL 68-99, Risk Assessment Tools and Practices for.... Standards for Safeguarding Customer Information A. Information Security Program B. Objectives III. Development and Implementation of Customer Information Security Program A. Involve the Board of Directors B...

77 FR 13617 - Agency Information Collection Activities: Customs Modernization Act Recordkeeping Requirements

Federal Register 2010, 2011, 2012, 2013, 2014

2012-03-07

... collection techniques or the use of other forms of information technology; and (e) the annual cost burden to... DEPARTMENT OF HOMELAND SECURITY U.S. Customs and Border Protection Agency Information Collection... existing collection of information. SUMMARY: As part of its continuing effort to reduce paperwork and...

14 CFR 1214.112 - Patent, data and information matters.

Code of Federal Regulations, 2010 CFR

2010-01-01

...) Information. All customers will be required to furnish NASA with sufficient information to ensure Shuttle... General Provisions Regarding Space Shuttle Flights of Payloads for Non-U.S. Government, Reimbursable Customers § 1214.112 Patent, data and information matters. (a) Patent and data rights. NASA will not acquire...

14 CFR 1214.112 - Patent, data and information matters.

Code of Federal Regulations, 2011 CFR

2011-01-01

...) Information. All customers will be required to furnish NASA with sufficient information to ensure Shuttle... General Provisions Regarding Space Shuttle Flights of Payloads for Non-U.S. Government, Reimbursable Customers § 1214.112 Patent, data and information matters. (a) Patent and data rights. NASA will not acquire...

14 CFR § 1214.112 - Patent, data and information matters.

Code of Federal Regulations, 2014 CFR

2014-01-01

...) Information. All customers will be required to furnish NASA with sufficient information to ensure Shuttle... FLIGHT General Provisions Regarding Space Shuttle Flights of Payloads for Non-U.S. Government, Reimbursable Customers § 1214.112 Patent, data and information matters. (a) Patent and data rights. NASA will...

14 CFR 1214.112 - Patent, data and information matters.

Code of Federal Regulations, 2013 CFR

2013-01-01

...) Information. All customers will be required to furnish NASA with sufficient information to ensure Shuttle... General Provisions Regarding Space Shuttle Flights of Payloads for Non-U.S. Government, Reimbursable Customers § 1214.112 Patent, data and information matters. (a) Patent and data rights. NASA will not acquire...

14 CFR 1214.112 - Patent, data and information matters.

Code of Federal Regulations, 2012 CFR

2012-01-01

...) Information. All customers will be required to furnish NASA with sufficient information to ensure Shuttle... General Provisions Regarding Space Shuttle Flights of Payloads for Non-U.S. Government, Reimbursable Customers § 1214.112 Patent, data and information matters. (a) Patent and data rights. NASA will not acquire...

77 FR 37735 - Agency Information Collection Activities: Request for Comments for a New Information Collection

Federal Register 2010, 2011, 2012, 2013, 2014

2012-06-22

... p.m. ET, Monday through Friday, except Federal holidays. FOR FURTHER INFORMATION CONTACT: Michael... from 8 a.m. to 5 p.m., Monday through Friday, except Federal holidays. SUPPLEMENTARY INFORMATION: Title: Customer Satisfaction Surveys. Background: Executive Order 12862, ``Setting Customer Service Standards...

19 CFR 351.306 - Use of business proprietary information.

Code of Federal Regulations, 2011 CFR

2011-04-01

... 19 Customs Duties 3 2011-04-01 2011-04-01 false Use of business proprietary information. 351.306 Section 351.306 Customs Duties INTERNATIONAL TRADE ADMINISTRATION, DEPARTMENT OF COMMERCE ANTIDUMPING AND COUNTERVAILING DUTIES Information and Argument § 351.306 Use of business proprietary information. (a) By the...

47 CFR 64.2003 - Definitions.

Code of Federal Regulations, 2010 CFR

2010-10-01

... RULES RELATING TO COMMON CARRIERS Customer Proprietary Network Information § 64.2003 Definitions. (a) Account information. “Account information” is information that is specifically connected to the customer's service relationship with the carrier, including such things as an account number or any component thereof...

Toward Mass Customization of Health Information

PubMed Central

de la Cruz, Norberto B.; Kahn, Charles E.

1999-01-01

As a part of its community outreach efforts, the Medical College of Wisconsin developed the “MCW HealthLink” health information resource. The philosophy, design and implementation of the site lend well to steering future developments towards mass customization of health information.

Customer Churn Prediction for Broadband Internet Services

NASA Astrophysics Data System (ADS)

Huang, B. Q.; Kechadi, M.-T.; Buckley, B.

Although churn prediction has been an area of research in the voice branch of telecommunications services, more focused studies on the huge growth area of Broadband Internet services are limited. Therefore, this paper presents a new set of features for broadband Internet customer churn prediction, based on Henley segments, the broadband usage, dial types, the spend of dial-up, line-information, bill and payment information, account information. Then the four prediction techniques (Logistic Regressions, Decision Trees, Multilayer Perceptron Neural Networks and Support Vector Machines) are applied in customer churn, based on the new features. Finally, the evaluation of new features and a comparative analysis of the predictors are made for broadband customer churn prediction. The experimental results show that the new features with these four modelling techniques are efficient for customer churn prediction in the broadband service field.

Hardware for dynamic quantum computing.

PubMed

Ryan, Colm A; Johnson, Blake R; Ristè, Diego; Donovan, Brian; Ohki, Thomas A

2017-10-01

We describe the hardware, gateware, and software developed at Raytheon BBN Technologies for dynamic quantum information processing experiments on superconducting qubits. In dynamic experiments, real-time qubit state information is fed back or fed forward within a fraction of the qubits' coherence time to dynamically change the implemented sequence. The hardware presented here covers both control and readout of superconducting qubits. For readout, we created a custom signal processing gateware and software stack on commercial hardware to convert pulses in a heterodyne receiver into qubit state assignments with minimal latency, alongside data taking capability. For control, we developed custom hardware with gateware and software for pulse sequencing and steering information distribution that is capable of arbitrary control flow in a fraction of superconducting qubit coherence times. Both readout and control platforms make extensive use of field programmable gate arrays to enable tailored qubit control systems in a reconfigurable fabric suitable for iterative development.

Mobile Food Ordering Application using Android OS Platform

NASA Astrophysics Data System (ADS)

Yosep Ricky, Michael

2014-03-01

The purpose of this research is making an ordering food application based on Android with New Order, Order History, Restaurant Profile, Order Status, Tracking Order, and Setting Profile features. The research method used in this research is water model of System Development Life Cycle (SDLC) method with following phases: requirement definition, analyzing and determining the features needed in developing application and making the detail definition of each features, system and software design, designing the flow of developing application by using storyboard design, user experience design, Unified Modeling Language (UML) design, and database structure design, implementation an unit testing, making database and translating the result of designs to programming language code then doing unit testing, integration and System testing, integrating unit program to one unit system then doing system testing, operation and maintenance, operating the result of system testing and if any changes and reparations needed then the previous phases could be back. The result of this research is an ordering food application based on Android for customer and courier user, and a website for restaurant and admin user. The conclusion of this research is to help customer in making order easily, to give detail information needed by customer, to help restaurant in receiving order, and to help courier while doing delivery.

Logistics Control Facility: A Normative Model for Total Asset Visibility in the Air Force Logistics System

DTIC Science & Technology

1994-09-01

IIssue Computers, information systems, and communication systems are being increasingly used in transportation, warehousing, order processing , materials...inventory levels, reduced order processing times, reduced order processing costs, and increased customer satisfaction. While purchasing and transportation...process, the speed in which crders are processed would increase significantly. Lowering the order processing time in turn lowers the lead time, which in

MyWelch: building an information portal system in a medical library environment.

PubMed

Zhang, Dongming; Zambrowicz, Caroline; Zhou, Hong; Roderer, Nancy

2003-01-01

MyWelch is a medical library portal system that users can use to create customized web sites that reflect their research needs and personal interests. In the MyWelch environment, faculty and students are empowered to take a greater role in identifying their needs and determining their requirements in the electronic environment. The portal system also facilitates interaction among library users and staff.

Electronic health record - public health (EHR-PH) system prototype for interoperability in 21st century healthcare systems.

PubMed

Orlova, Anna O; Dunnagan, Mark; Finitzo, Terese; Higgins, Michael; Watkins, Todd; Tien, Allen; Beales, Steven

2005-01-01

Information exchange, enabled by computable interoperability, is the key to many of the initiatives underway including the development of Regional Health Information Exchanges, Regional Health Information Organizations, and the National Health Information Network. These initiatives must include public health as a full partner in the emerging transformation of our nation's healthcare system through the adoption and use of information technology. An electronic health record - public health (EHR-PH)system prototype was developed to demonstrate the feasibility of electronic data transfer from a health care provider, i.e. hospital or ambulatory care settings, to multiple customized public health systems which include a Newborn Metabolic Screening Registry, a Newborn Hearing Screening Registry, an Immunization Registry and a Communicable Disease Registry, using HL7 messaging standards. Our EHR-PH system prototype can be considered a distributed EHR-based RHIE/RHIO model - a principal element for a potential technical architecture for a NHIN.

Understanding profitability: Why some customers are hot and others are not

DOE Office of Scientific and Technical Information (OSTI.GOV)

Sioshansi, F.P.

Gone are the days when utilities would boast how many new customers were being added to their system annually-regardless of whether they were in fact profitable to serve or not-as if bigger was always better. In a not too distant future, and with the liberalization of the business environment, some utilities may no longer wish to serve certain customers on their systems, while at the same time aggressively wooing other customers. With the anticipated arrival of competition and erosion of utility franchise service areas, the electric power industry will gradually evolve into a mode where customers will be segmented intomore » finer groups and evaluated based on their expected profit margins-theoretically the difference between the revenues expected from them and the cost of serving them. Understanding this basic concept, and the mastery of the art of arriving at the correct profit margin for each market segment, will be essential to overall business profitability and survival in the future. In practice, however, many utilities are ill-prepared to accomplish such fundamental analyses correctly and consistently because they do not have the correct analytical framework, the right information, or the right tools to perform the analysis. This paper will outline the fundamentals of market segmentation and evaluating customer profitability. It will also illustrate how to balance the cost of serving a customer with the revenues derived to produce a {open_quotes}reasonable{close_quotes} profit margin in each market segment. EPRI has developed a software tool specifically designed to assist utility analysts perform this type of work. Other ongoing research in the area of profitability analysis is also described.« less

Hybridity as a process of technology's 'translation': customizing a national Electronic Patient Record.

PubMed

Petrakaki, Dimitra; Klecun, Ela

2015-01-01

This paper explores how national Electronic Patient Record (EPR) systems are customized in local settings and, in particular, how the context of their origin plays out with the context of their use. It shows how representations of healthcare organizations and of local clinical practice are built into EPR systems within a complex context whereby different stakeholder groups negotiate to produce an EPR package that aims to meet both local and generic needs. The paper draws from research into the implementation of the National Care Record Service, a part of the National Programme for Information Technology (NPfIT), in the English National Health Service (NHS). The paper makes two arguments. First, customization of national EPR is a distributed process that involves cycles of 'translation', which span across geographical, cultural and professional boundaries. Second, 'translation' is an inherently political process during which hybrid technology gets consolidated. The paper concludes, that hybrid technology opens up possibilities for standardization of healthcare. Copyright © 2014 Elsevier Ltd. All rights reserved.

78 FR 21008 - Proposed Information Collection (NCA Customer Satisfaction Surveys (Headstone/Marker) Activity...

Federal Register 2010, 2011, 2012, 2013, 2014

2013-04-08

... Customer Satisfaction Surveys (Headstone/Marker) Activity: Comment Request AGENCY: National Cemetery... estimates relating to customer satisfaction surveys involving the National Cemetery Administration (NCA.... Title: Generic Clearance for NCA, and IG Customer Satisfaction Surveys. OMB Control Number: 2900-0571...

78 FR 60020 - Proposed Collection: Comment Request for Voluntary Customer Satisfaction Surveys

Federal Register 2010, 2011, 2012, 2013, 2014

2013-09-30

... Voluntary Customer Satisfaction Surveys ACTION: Notice and request for comments. SUMMARY: The Department of... Treasury is soliciting comments concerning the Customer Satisfaction Survey. DATES: Written comments should..., WV 26106-1328, (304) 480- 8150. SUPPLEMENTARY INFORMATION: Title: Voluntary Customer Satisfaction...

Situational Awareness Geospatial Application (iSAGA)

DOE Office of Scientific and Technical Information (OSTI.GOV)

Sher, Benjamin

Situational Awareness Geospatial Application (iSAGA) is a geospatial situational awareness software tool that uses an algorithm to extract location data from nearly any internet-based, or custom data source and display it geospatially; allows user-friendly conduct of spatial analysis using custom-developed tools; searches complex Geographic Information System (GIS) databases and accesses high resolution imagery. iSAGA has application at the federal, state and local levels of emergency response, consequence management, law enforcement, emergency operations and other decision makers as a tool to provide complete, visual, situational awareness using data feeds and tools selected by the individual agency or organization. Feeds may bemore » layered and custom tools developed to uniquely suit each subscribing agency or organization. iSAGA may similarly be applied to international agencies and organizations.« less

The Open System Interconnection as a building block in a health sciences information network.

PubMed Central

Boss, R W

1985-01-01

The interconnection of integrated health sciences library systems with other health sciences computer systems to achieve information networks will require either custom linkages among specific devices or the adoption of standards that all systems support. The most appropriate standards appear to be those being developed under the Open System Interconnection (OSI) reference model, which specifies a set of rules and functions that computers must follow to exchange information. The protocols have been modularized into seven different layers. The lowest three layers are generally available as off-the-shelf interfacing products. The higher layers require special development for particular applications. This paper describes the OSI, its application in health sciences networks, and specific tasks that remain to be undertaken. PMID:4052672

19 CFR 10.552 - Information sharing by CBP regarding textile and apparel goods produced in the United States.

Code of Federal Regulations, 2013 CFR

2013-04-01

... 19 Customs Duties 1 2013-04-01 2013-04-01 false Information sharing by CBP regarding textile and apparel goods produced in the United States. 10.552 Section 10.552 Customs Duties U.S. CUSTOMS AND BORDER... Government of Singapore containing a brief statement of the matter at issue and the cooperation requested...

19 CFR 10.552 - Information sharing by CBP regarding textile and apparel goods produced in the United States.

Code of Federal Regulations, 2014 CFR

2014-04-01

... 19 Customs Duties 1 2014-04-01 2014-04-01 false Information sharing by CBP regarding textile and apparel goods produced in the United States. 10.552 Section 10.552 Customs Duties U.S. CUSTOMS AND BORDER... Government of Singapore containing a brief statement of the matter at issue and the cooperation requested...

19 CFR 10.552 - Information sharing by CBP regarding textile and apparel goods produced in the United States.

Code of Federal Regulations, 2010 CFR

2010-04-01

... 19 Customs Duties 1 2010-04-01 2010-04-01 false Information sharing by CBP regarding textile and apparel goods produced in the United States. 10.552 Section 10.552 Customs Duties U.S. CUSTOMS AND BORDER... Government of Singapore containing a brief statement of the matter at issue and the cooperation requested...

19 CFR 10.552 - Information sharing by CBP regarding textile and apparel goods produced in the United States.

Code of Federal Regulations, 2011 CFR

2011-04-01

... 19 Customs Duties 1 2011-04-01 2011-04-01 false Information sharing by CBP regarding textile and apparel goods produced in the United States. 10.552 Section 10.552 Customs Duties U.S. CUSTOMS AND BORDER... Government of Singapore containing a brief statement of the matter at issue and the cooperation requested...

19 CFR 10.552 - Information sharing by CBP regarding textile and apparel goods produced in the United States.

Code of Federal Regulations, 2012 CFR

2012-04-01

... 19 Customs Duties 1 2012-04-01 2012-04-01 false Information sharing by CBP regarding textile and apparel goods produced in the United States. 10.552 Section 10.552 Customs Duties U.S. CUSTOMS AND BORDER... Government of Singapore containing a brief statement of the matter at issue and the cooperation requested...

19 CFR 210.71 - Information gathering.

Code of Federal Regulations, 2010 CFR

2010-04-01

... 19 Customs Duties 3 2010-04-01 2010-04-01 false Information gathering. 210.71 Section 210.71 Customs Duties UNITED STATES INTERNATIONAL TRADE COMMISSION INVESTIGATIONS OF UNFAIR PRACTICES IN IMPORT TRADE ADJUDICATION AND ENFORCEMENT Enforcement Procedures and Advisory Opinions § 210.71 Information...

47 CFR 64.5110 - Safeguards on the disclosure of customer proprietary network information.

Code of Federal Regulations, 2013 CFR

2013-10-01

... disclosing CPNI based on a customer-initiated telephone contact, TRS call, point-to-point call, online...) of this section. (c) Online access to CPNI. A TRS provider shall authenticate a customer without the... customer online access to CPNI related to his or her TRS account. Once authenticated, the customer may only...