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Southwest Airlines: lessons in loyalty.
D'Aurizio, Patricia
2008-01-01
Southwest Airlines continues to garner accolades in the areas of customer service, workforce management, and profitability. Since both the health care and airlines industries deal with a service rather than a product, the customer experience depends on the people who deliver that experience. Employees' commitment or "loyalty" to their customers, their employer, and their work translates into millions of dollars of revenue. What employee wants to work for "the worst employer in town?" Nine loyalty lessons from Southwest can be carried over to the health care setting for the benefit of employees and patients.
Exploring Culture from a Distance: The Utility of Telephone Interviews in Qualitative Research
ERIC Educational Resources Information Center
Lechuga, Vicente M.
2012-01-01
Qualitative studies that utilize telephone interviews, as a primary data collection mode, often are not discussed in the qualitative research literature. Data excerpts from a study that sought to understand the culture of for-profit universities are used to illustrate the types of data that can be garnered through telephone interviews. In…
Moore, P L
1997-01-01
The Spence Centers, full-service, independent clinics for women, depend on grass-roots outreach to cultivate customers and build brand equity. The Centers have garnered national and international press coverage and made enough friends to open a fourth operation.
DOE Zero Energy Ready Home Case Study: Caldwell and Johnson, Exeter, Rhode Island
DOE Office of Scientific and Technical Information (OSTI.GOV)
none,
This house, constructed by Caldwell and Johnson, should save its owners $600 per year over the 2009 IECC with the help of efficiency measures such as walls with OSB sheathing and R-13 open cell spray foam insulation. The home garnered a 2013 Housing Innovation Award in the custom builder category.
The Effect of Oral Feedback on Perceived Classroom Community in Undergraduate Students
ERIC Educational Resources Information Center
Boyles, Jennifer L.
2017-01-01
The ongoing trend in research regarding feedback has been to explore quantitative assessment. Garnering support more recently is qualitative narrative feedback in support of formative assessment. This type of feedback offers insight into expectations as well as offer additional knowledge gained. It enables students to improve their performance…
The development of a qualitative dynamic attribute value model for healthcare institutes.
Lee, Wan-I
2010-01-01
Understanding customers has become an urgent topic for increasing competitiveness. The purpopse of the study was to develop a qualitative dynamic attribute value model which provides insight into the customers' value for healthcare institute managers by conducting the initial open-ended questionnaire survey to select participants purposefully. A total number of 427 questionnaires was conducted in two hospitals in Taiwan (one district hospital with 635 beds and one academic hospital with 2495 beds) and 419 questionnaires were received in nine weeks. Then, apply qualitative in-depth interviews to explore customers' perspective of values for building a model of partial differential equations. This study concludes nine categories of value, including cost, equipment, physician background, physicain care, environment, timing arrangement, relationship, brand image and additional value, to construct objective network for customer value and qualitative dynamic attribute value model where the network shows the value process of loyalty development via its effect on customer satisfaction, customer relationship, customer loyalty and healthcare service. One set predicts the customer relationship based on comminent, including service quality, communication and empahty. As the same time, customer loyalty based on trust, involves buzz marketing, brand and image. Customer value of the current instance is useful for traversing original customer attributes and identifing customers on different service share.
The development and validation of the Incivility from Customers Scale.
Wilson, Nicole L; Holmvall, Camilla M
2013-07-01
Scant research has examined customers as sources of workplace incivility, despite evidence suggesting that mistreatment is more common from organizational outsiders, including customers, than from organizational members (Grandey, Kern, & Frone, 2007; Schat & Kelloway, 2005). As an important step in extending the literature on customer incivility, we conducted two studies to develop and validate a measure of this construct. Study 1 used focus groups of retail and restaurant employees (n = 30) to elicit a list of uncivil customer behaviors, based on which we wrote initial scale items. Study 2 used a correlational survey design (n = 439) to pare down the number of scale items to 10 and to garner reliability and validity evidence for the scale. Exploratory and confirmatory factor analyses show that the scale is unidimensional and distinguishable from measures of the related, but distinct, constructs of interpersonal justice and psychological aggression from customers. Reliability analyses show that the scale is internally consistent. Significant correlations between the scale and individuals' job satisfaction, turnover intentions, and general and job-specific psychological strain provide evidence of criterion-related validity. Hierarchical regression analyses show that the scale significantly predicts three of four organizational and personal strain outcomes over and above a workplace incivility measure adapted for customer incivility, providing some evidence of incremental validity. Limitations and future research directions are discussed. PsycINFO Database Record (c) 2013 APA, all rights reserved.
The Development of a Qualitative Dynamic Attribute Value Model for Healthcare Institutes
Lee, Wan-I
2010-01-01
Background: Understanding customers has become an urgent topic for increasing competitiveness. The purpopse of the study was to develop a qualitative dynamic attribute value model which provides insight into the customers’ value for healthcare institute managers by conducting the initial open-ended questionnaire survey to select participants purposefully. Methods: A total number of 427 questionnaires was conducted in two hospitals in Taiwan (one district hospital with 635 beds and one academic hospital with 2495 beds) and 419 questionnaires were received in nine weeks. Then, apply qualitative in-depth interviews to explore customers’ perspective of values for building a model of partial differential equations. Results: This study concludes nine categories of value, including cost, equipment, physician background, physicain care, environment, timing arrangement, relationship, brand image and additional value, to construct objective network for customer value and qualitative dynamic attribute value model where the network shows the value process of loyalty development via its effect on customer satisfaction, customer relationship, customer loyalty and healthcare service. Conclusion: One set predicts the customer relationship based on comminent, including service quality, communication and empahty. As the same time, customer loyalty based on trust, involves buzz marketing, brand and image. Customer value of the current instance is useful for traversing original customer attributes and identifing customers on different service share. PMID:23113034
Cypress, Brigitte S
Issues are still raised even now in the 21st century by the persistent concern with achieving rigor in qualitative research. There is also a continuing debate about the analogous terms reliability and validity in naturalistic inquiries as opposed to quantitative investigations. This article presents the concept of rigor in qualitative research using a phenomenological study as an exemplar to further illustrate the process. Elaborating on epistemological and theoretical conceptualizations by Lincoln and Guba, strategies congruent with qualitative perspective for ensuring validity to establish the credibility of the study are described. A synthesis of the historical development of validity criteria evident in the literature during the years is explored. Recommendations are made for use of the term rigor instead of trustworthiness and the reconceptualization and renewed use of the concept of reliability and validity in qualitative research, that strategies for ensuring rigor must be built into the qualitative research process rather than evaluated only after the inquiry, and that qualitative researchers and students alike must be proactive and take responsibility in ensuring the rigor of a research study. The insights garnered here will move novice researchers and doctoral students to a better conceptual grasp of the complexity of reliability and validity and its ramifications for qualitative inquiry.
A response to Edzi (AIDS): Malawi faith-based organizations' impact on HIV prevention and care.
Lindgren, Teri; Schell, Ellen; Rankin, Sally; Phiri, Joel; Fiedler, Rachel; Chakanza, Joseph
2013-01-01
African faith-based organization (FBO) leaders influence their members' HIV knowledge, beliefs, and practices, but their roles in HIV prevention and care are poorly understood. This article expands the work of Garner (2000) to test the impact of FBO influence on member risk and care behaviors, embedding it in the Theory of Planned Behavior. Qualitative interviews and quantitative surveys were collected from five FBOs (Christian and Muslim) in Malawi and analyzed using mixed methods. Contrary to Garner, we found that the level of power and influence of the FBO had no significant impact on the risk-taking behaviors of members; however, leaders' HIV knowledge predicted members' behaviors. Stigmatizing attitudes of leaders significantly decreased members' care behaviors, but FBO hierarchy tended to increase members' care behaviors. The power of local church and mosque leaders to influence behavior could be exploited more effectively by nurses by providing support, knowledge, and encouragement to churches and mosques. Copyright © 2013 Association of Nurses in AIDS Care. Published by Elsevier Inc. All rights reserved.
Just being on the Internet is Old News
NASA Technical Reports Server (NTRS)
Koczor, Ronald J.
2003-01-01
E-Gov is an idea that is very popular these days. Many government agencies are adopting electronic information technology to improve both their internal and external capabilities to communicate with stakeholders and customers. This is an area where the Internet offers huge improvements in responsiveness. Unfortunately, Internet outreach traditionally has not been a budget area that received strong support in most agencies. Today, almost every government agency has some Internet presence: some extensive; others minimal. However, if you really want to reach your stakeholders and customers, just putting information out is not enough to assure it is useful. The most effective outreach sites are those that have moved beyond first generation static designs and concepts to newer communications approaches that stress two-way communication and collection and analysis of customer-oriented performance metrics. This talk discusses a few basic concepts in customer/stakeholder interaction as practiced by the very successful NASA family of websites, Science@NASA. Started 7 years ago as a single website, focusing on the science output of the Space Science Lab at NASA's Marshall Space Flight Center, Science@NASA in 2002 consisted of 6 websites with 450,000 subscribers and garnered over 700 million hits (approx. 64 million visits) in 2002 plus 3 international awards in the past 3 years. Focused content, tying presentation techniques to advanced communications concepts, managing and soliciting subscribers lists, automatic collection of performance metrics, soliciting and responding to customer feedback, and subscriber surveys are among the topics to be discussed. The successful NASAKids Club and the interactivity offered to children will also be covered. The attempt to make the customer/stakeholder DO SOMETHING is critical to our success.
Neural control of enhanced filtering demands in a combined Flanker and Garner conflict task.
Berron, David; Frühholz, Sascha; Herrmann, Manfred
2015-01-01
Several studies demonstrated that visual filtering mechanisms might underlie both conflict resolution of the Flanker conflict and the control of the Garner effect. However, it remains unclear whether the mechanisms involved in the processing of both effects depend on similar filter mechanisms, such that especially the Garner effect is able to modulate filtering needs in the Flanker conflict. In the present experiment twenty-four subjects participated in a combined Garner and Flanker task during two runs of functional magnetic resonance imaging (fMRI) recordings. Behavioral data showed a significant Flanker but no Garner effect. A run-wise analysis, however, revealed a Flanker effect in the Garner filtering condition in the first experimental run, while we found a Flanker effect in the Garner baseline condition in the second experimental run. The fMRI data revealed a fronto-parietal network involved in the processing of both types of effects. Flanker interference was associated with activity in the inferior frontal gyrus, the anterior cingulate cortex, the precuneus as well as the inferior (IPL) and superior parietal lobule (SPL). Garner interference was associated with activation in middle frontal and middle temporal gyrus, the lingual gyrus as well as the IPL and SPL. Interaction analyses between the Garner and the Flanker effect additionally revealed differences between the two experimental runs. In the first experimental run, activity specifically related to the interaction of effects was found in frontal and parietal regions, while in the second run we found activity in the hippocampus, the parahippocampal cortex and the basal ganglia. This shift in activity for the interaction effects might be associated with a task-related learning process to control filtering demands. Especially perceptual learning mechanisms might play a crucial role in the present Flanker and Garner task design and, therefore, increased performance in the second experimental run could be the reason for the lack of behavioral Garner interference on the level of the whole experiment.
ERIC Educational Resources Information Center
Hendriks, Stefan
2017-01-01
This qualitative single case study explored how customer facing professionals (CFPs) adapt to changing customer needs in a digital environment. This study focuses on: (1) Changing customer needs; (2) Competencies needed in a digital environment; (3) How they learn; and (4) What factors help or hinder their success. The site is a global Human…
A qualitative and quantitative examination of the antecedents of customer incivility.
Sliter, Michael; Jones, Morgan
2016-04-01
Customer incivility is known to have a negative impact on employees working in service jobs. Despite an understanding of the negative outcomes of customer incivility (e.g., burnout, disengagement, absenteeism), little research has investigated antecedents of this low-intensity deviant behavior. This is a clear oversight, given that understanding antecedents of customer incivility is essential for determining methods for reducing this stressor. As such, we conducted 2 studies examining these antecedents. For Study 1, we used a qualitative approach, assessing customer incivility from the perspective of the customer. Three overall themes (with 13 subthemes) emerged that could potentially lead to customer incivility: characteristics of the customer, characteristics of the organization/environment, and characteristics of the service employee. In Study 2, we conducted a quantitative study to investigate-from the perspective of the service employee-customer incivility antecedents that could be potentially controlled by the organization, either through changing the work environment or the employee (through training and selection). The results of a 2 time-point survey study showed that the service environment, service rep incivility, service orientation, agreeableness, and neuroticism served as antecedents to customer incivility. Practical implications are discussed, identifying options for organizational leaders interested in reducing customer incivility, and advice is provided for researchers seeking to further examine the antecedents of customer incivility. (c) 2016 APA, all rights reserved).
Residential Fuel Cell Demonstration Handbook
NASA Astrophysics Data System (ADS)
Torrero, E.; McClelland, R.
2002-07-01
This report is a guide for rural electric cooperatives engaged in field testing of equipment and in assessing related application and market issues. Dispersed generation and its companion fuel cell technology have attracted increased interest by rural electric cooperatives and their customers. In addition, fuel cells are a particularly interesting source because their power quality, efficiency, and environmental benefits have now been coupled with major manufacturer development efforts. The overall effort is structured to measure the performance, durability, reliability, and maintainability of these systems, to identify promising types of applications and modes of operation, and to assess the related prospect for future use. In addition, technical successes and shortcomings will be identified by demonstration participants and manufacturers using real-world experience garnered under typical operating environments.
Are Students Customers in Finnish Higher Education?
ERIC Educational Resources Information Center
Vuori, Johanna
2013-01-01
This study examines Finnish higher education students' perceptions of whether students are customers, based on qualitative interview data. The article contributes to the discussion on students as customers by giving attention to students' own voices from a country where tuition fees are not generally collected. The data are presented and analysed…
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... surveys, which will be both quantitative and qualitative, are designed to assess the quality of services... Request; Generic Clearance for Partners and Customer Satisfaction Surveys SUMMARY: In compliance with the... Voluntary Partners and Customers Satisfaction Surveys: Extension. The information collected in these surveys...
Fitousi, Daniel
2016-11-01
Classic theories of attention assume that the processing of a target's featural dimension (e.g., color) is contingent on the processing of its spatial location. The present study challenges this maxim. Three experiments evaluated the dimensional independence of spatial location and color using a combined Simon (Simon & Rudell Journal of Applied Psychology: 51, 300-304, 1967) and Garner (Garner, 1974) design. The results showed that when the stimulus's spatial location was rendered more discriminable than its color (Experiment 1 and 2), both Simon and Garner effects were obtained, and location interfered with color judgments to a larger extent than color intruded on location. However, when baseline discriminabilities of location and color were matched (Experiment 3), no Garner interference was obtained from location to color, yet Simon effects still emerged, proving resilient to manipulations of discriminability. Further correlational and distributional analyses showed that Garner and Simon effects have dissociable effects. A triple-route model is proposed to account for the results, according to which irrelevant location can influence performance via two independent location routes/codes.
ERIC Educational Resources Information Center
Paterson, Neil
2011-01-01
The aim of this research project was to investigate the customer care methods within the Scottish college library sector. The researcher sought to compare examples of the customer care and service policies and practices from the sector with exemplars of good customer service from the retail sector. A qualitative, grounded theory approach was…
ERIC Educational Resources Information Center
Shaheen, Amer N.
2011-01-01
This research investigated Electronic Service Quality (E-SQ) features that contribute to customer satisfaction in an online environment. The aim was to develop an approach which improves E-CRM processes and enhances online customer satisfaction. The research design adopted mixed methods involving qualitative and quantitative methods to…
ERIC Educational Resources Information Center
Heikkinen, Juho; Isomöttönen, Ville
2017-01-01
This article examines how students in a multidisciplinary project-based learning course involving real customers perceive their interactions with their customers. The authors conducted a qualitative study and analysed students' learning reports by means of a thematic network analysis. The analysis shows how students perceive their status in…
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DOE Office of Scientific and Technical Information (OSTI.GOV)
Budden, B. S.; Stonehill, L. C.; Warniment, A.
In this study, a new class of elpasolite scintillators has garnered recent attention due to the ability to perform as simultaneous gamma spectrometers and thermal neutron detectors. Such a dual-mode capability is made possible by pulse-shape discrimination (PSD), whereby the emission waveform profiles of gamma and neutron events are fundamentally unique. To take full advantage of these materials, we have developed the Compact Advanced Readout Electronics for Elpasolites (CAREE). This handheld instrument employs a multi-channel PSD-capable ASIC, custom micro-processor board, front-end electronics, power supplies, and a 2 in. photomultiplier tube for readout of the scintillator. The unit is highly configurablemore » to allow for performance optimization amongst a wide sample of elpasolites which provide PSD in fundamentally different ways. We herein provide an introduction to elpasolites, then describe the motivation for the work, mechanical and electronic design, and preliminary performance results.« less
Emotion regulation in the workplace: a new way to conceptualize emotional labor.
Grandey, A A
2000-01-01
The topic of emotions in the workplace is beginning to garner closer attention by researchers and theorists. The study of emotional labor addresses the stress of managing emotions when the work role demands that certain expressions be shown to customers. However, there has been no overarching framework to guide this work, and the previous studies have often disagreed on the definition and operationalization of emotional labor. The purposes of this article are as follows: to review and compare previous perspectives of emotional labor, to provide a definition of emotional labor that integrates these perspectives, to discuss emotion regulation as a guiding theory for understanding the mechanisms of emotional labor, and to present a model of emotional labor that includes individual differences (such as emotional intelligence) and organizational factors (such as supervisor support).
Pitts, Stephanie B Jilcott; Bringolf, Karamie R; Lloyd, Cameron L; McGuirt, Jared T; Lawton, Katherine K; Morgan, Jo
2013-07-18
We examined the feasibility of increasing access to healthful food in corner stores to inform a Communities Putting Prevention to Work (CPPW) initiative by engaging stakeholders (corner store owners and customers) in a formative evaluation. Qualitative interviews were conducted with corner store owners and managers (n = 11). Customer intercept surveys (n = 179) were also conducted with customers of 9 stores. Corner stores were located in rural food deserts (municipalities without a chain supermarket) and in low-income, urban municipalities in eastern North Carolina. Interviews were transcribed verbatim and double-coded. Qualitative themes related to feasibility of increasing access to healthful foods were extracted. Shopping patterns of rural and urban customers were compared by using t tests. Corner store owners were willing to stock more healthful foods, but they perceived that customer demand for these foods was low. Rural customers reported more frequently shopping at corner stores than urban customers and more frequently stated that the reason they do not eat more fruits and vegetables is that the stores in which they shop do not sell them. Most customers reported they would be very or somewhat likely to purchase fresh produce at a corner store. Corner stores may be an important source of food for rural and low-income residents and thus a good place in which to intervene. The results of this formative evaluation were used to plan and evaluate a CPPW healthy corner store initiative.
Tran, Tanya B.; Uebelacker, Lisa; Wenze, Susan J.; Collins, Caitlin; Broughton, Monica K.
2015-01-01
Existing literature examining the relation between social networking sites and mental health is primarily based on correlational methods and presents mixed findings. Many researchers neglect to examine the cognitive and behavioral processes used while online. This study’s qualitative approach strives to understand how individuals with elevated depressive symptoms may use Facebook following an interpersonal stressor. Participants’ narration of their Facebook use was coded. Common adaptive uses included using Facebook to seek social support, actively communicate, distract, recall positive memories, and reappraise negative thoughts. Maladaptive uses included engaging in social comparison, ruminating, and recalling negative memories. Feedback regarding development of a future intervention was also elicited. Suggestions included using Facebook to view positive, interesting, or meaningful information, distract, garner social support, and engage in social activities. Findings indicate that how one engages with Facebook after an interpersonal stressor may affect adjustment and may help to inform the development of a novel, Facebook-based intervention. PMID:26554330
Tran, Tanya B; Uebelacker, Lisa; Wenze, Susan J; Collins, Caitlin; Broughton, Monica K
2015-11-01
Existing literature examining the relation between social networking sites and mental health is primarily based on correlational methods and presents mixed findings. Many researchers neglect to examine the cognitive and behavioral processes used while online. This study's qualitative approach strives to understand how individuals with elevated depressive symptoms may use Facebook following an interpersonal stressor. Participants' narration of their Facebook use was coded. Common adaptive uses included using Facebook to seek social support, actively communicate, distract, recall positive memories, and reappraise negative thoughts. Maladaptive uses included engaging in social comparison, ruminating, and recalling negative memories. Feedback regarding development of a future intervention was also elicited. Suggestions included using Facebook to view positive, interesting, or meaningful information, distract, garner social support, and engage in social activities. Findings indicate that how one engages with Facebook after an interpersonal stressor may affect adjustment and may help to inform the development of a novel, Facebook-based intervention.
Hawthorne, Margaret; LaNoue, Marianna; Brenner, Jeffrey
2016-01-01
Abstract In the movement to improve the health of patients with multiple chronic conditions and vulnerabilities, while reducing the need for hospitalizations, care management programs have garnered wide attention and support. The qualitative data presented in this paper sheds new light on key components of successful chronic care management programs. By going beyond a task- and temporal-based framework, this analysis identifies and defines the importance of “authentic healing relationships” in driving individual and systemic change. Drawing on the voices of 30 former clients of the Camden Coalition of Healthcare Providers, the investigators use qualitative methods to identify and elaborate the core elements of the authentic healing relationship—security, genuineness, and continuity—a relationship that is linked to patient motivation and active health management. Although not readily found in the traditional health care delivery system, these authentic healing relationships present significant implications for addressing the persistent health-related needs of patients with frequent hospitalizations. (Population Health Management 2016;19:248–256) PMID:26565379
Do Mitochondrial Replacement Techniques Affect Qualitative or Numerical Identity?
Liao, S Matthew
2017-01-01
Mitochondrial replacement techniques (MRTs), known in the popular media as 'three-parent' or 'three-person' IVFs, have the potential to enable women with mitochondrial diseases to have children who are genetically related to them but without such diseases. In the debate regarding whether MRTs should be made available, an issue that has garnered considerable attention is whether MRTs affect the characteristics of an existing individual or whether they result in the creation of a new individual, given that MRTs involve the genetic manipulation of the germline. In other words, do MRTs affect the qualitative identity or the numerical identity of the resulting child? For instance, a group of panelists on behalf of the UK Human Fertilisation and Embryology Authority (HFEA) has claimed that MRTs affect only the qualitative identity of the resulting child, while the Working Group of the Nuffield Council on Bioethics (NCOB) has argued that MRTs would create a numerically distinct individual. In this article, I shall argue that MRTs do create a new and numerically distinct individual. Since my explanation is different from the NCOB's explanation, I shall also offer reasons why my explanation is preferable to the NCOB's explanation. © 2016 John Wiley & Sons Ltd.
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Budden, B. S.; Stonehill, L. C.; Warniment, A.; ...
2015-06-10
In this study, a new class of elpasolite scintillators has garnered recent attention due to the ability to perform as simultaneous gamma spectrometers and thermal neutron detectors. Such a dual-mode capability is made possible by pulse-shape discrimination (PSD), whereby the emission waveform profiles of gamma and neutron events are fundamentally unique. To take full advantage of these materials, we have developed the Compact Advanced Readout Electronics for Elpasolites (CAREE). This handheld instrument employs a multi-channel PSD-capable ASIC, custom micro-processor board, front-end electronics, power supplies, and a 2 in. photomultiplier tube for readout of the scintillator. The unit is highly configurablemore » to allow for performance optimization amongst a wide sample of elpasolites which provide PSD in fundamentally different ways. We herein provide an introduction to elpasolites, then describe the motivation for the work, mechanical and electronic design, and preliminary performance results.« less
NASA Astrophysics Data System (ADS)
Budden, B. S.; Stonehill, L. C.; Warniment, A.; Michel, J.; Storms, S.; Dallmann, N.; Coupland, D. D. S.; Stein, P.; Weller, S.; Borges, L.; Proicou, M.; Duran, G.; Kamto, J.
2015-09-01
A new class of elpasolite scintillators has garnered recent attention due to the ability to perform as simultaneous gamma spectrometers and thermal neutron detectors. Such a dual-mode capability is made possible by pulse-shape discrimination (PSD), whereby the emission waveform profiles of gamma and neutron events are fundamentally unique. To take full advantage of these materials, we have developed the Compact Advanced Readout Electronics for Elpasolites (CAREE). This handheld instrument employs a multi-channel PSD-capable ASIC, custom micro-processor board, front-end electronics, power supplies, and a 2 in. photomultiplier tube for readout of the scintillator. The unit is highly configurable to allow for performance optimization amongst a wide sample of elpasolites which provide PSD in fundamentally different ways. We herein provide an introduction to elpasolites, then describe the motivation for the work, mechanical and electronic design, and preliminary performance results.
Databases Don't Measure Motivation
ERIC Educational Resources Information Center
Yeager, Joseph
2005-01-01
Automated persuasion is the Holy Grail of quantitatively biased data base designers. However, data base histories are, at best, probabilistic estimates of customer behavior and do not make use of more sophisticated qualitative motivational profiling tools. While usually absent from web designer thinking, qualitative motivational profiling can be…
Evaluation of Oral Performance in Outsourced Call Centres: An Exploratory Case Study
ERIC Educational Resources Information Center
Friginal, Eric
2013-01-01
This case study discusses the development and use of an oral performance assessment instrument intended to evaluate Filipino agents' customer service transactions with callers from the United States (US). The design and applications of the instrument were based on a longitudinal, qualitative observation of language training and customer service…
A comparison of the male customers of female street prostitutes with national samples of men.
Monto, Martin A; McRee, Nick
2005-10-01
Previous research on customers of prostitutes has relied on small samples and qualitative interviews. Conceptions of customers have tended toward either the "every man" perspective, which implies customers are no different than other men, or the "peculiar man" perspective, which implies customers are characterized by stark differences or psychological inadequacies. This study compares a large sample of men (N = 1672) arrested for trying to hire street prostitutes with nationally representative samples of men. Customers were less likely to be married, less likely to be happily married if married, and more likely to report being unhappy in general than men in the national samples. Customers also expressed greater sexual liberalism and reported thinking about sex, masturbating, and participating in other aspects of the sex industry more frequently than men in general. Most differences were small, indicating customers as a category differ from other men in degree rather than quality.
Half a century of research on Garner interference and the separability-integrality distinction.
Algom, Daniel; Fitousi, Daniel
2016-12-01
Research in the allied domains of selective attention and perceptual independence has made great advances over the past 5 decades ensuing from the foundational ideas and research conceived by Wendell R. Garner. In particular, Garner's speeded classification paradigm has received considerable attention in psychology. The paradigm is widely used to inform research and theory in various domains of cognitive science. It was Garner who provided the consensual definition of the separable-integral partition of stimulus dimensions, delineating a set of converging operations sustaining the distinction. This distinction is a pillar of today's cognitive science. We review the key ideas, definitions, and findings along 2 paths of the evolution of Garnerian research: selective attention, with a focus on Garner interference and its relation to the Stroop effect, and divided attention, with focus on perceptual independence gauged by multivariate models of perception. The review tracks developments in a roughly chronological order. Our review is also integrative as we follow the evolution of a set of nascent ideas into the vast multifaceted enterprise that they comprise today. Finally, the review is also critical as we highlight problems, inconsistencies, and deviations from original intent in the various studies. (PsycINFO Database Record (c) 2016 APA, all rights reserved).
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ERIC Educational Resources Information Center
Alagaraja, Meera
2013-01-01
Purpose: The purpose of this article is to outline the role of human resource development (HRD) in Lean strategy as the context for assessing interactions with internal customers. Identifying the perceived gap in role expectations and fulfillment emphasizes important priorities and offers tangible measures for assessing HRD contributions. A focus…
A Qualitative Study of a Rural Community College Workforce Development Customized Training Program
ERIC Educational Resources Information Center
O'Rear, Susan
2011-01-01
Across the United States, partnerships have formed between business and industry and rural community college workforce development customize training programs to meet the demands of the 21st century labor market. For many business and industry managers, a partnership has become a necessary means to train the unskilled as well as update skills…
ERIC Educational Resources Information Center
Yan, Zi; Sendall, Patricia
2016-01-01
While many American colleges and universities are providing a First Year Experience (FYE) course or program for their first year students, those programs are not often customized to take into account international students' (IS) unique challenges. Using quantitative and qualitative methods, this study evaluated a FYE course that was customized for…
Family Myths, Beliefs, and Customs as a Research/Educational Tool to Explore Identity Formation
ERIC Educational Resources Information Center
Herman, William E.
2008-01-01
This paper outlines a qualitative research tool designed to explore personal identity formation as described by Erik Erikson and offers self-reflective and anonymous evaluative comments made by college students after completing this task. Subjects compiled a list of 200 myths, customs, fables, rituals, and beliefs from their family of origin and…
Looks Like Me, Sounds Like Me! Race, Culture, and Language in the Creation of Digital Media
ERIC Educational Resources Information Center
Brown, Bryan A.; Edouard, Kareem
2017-01-01
The technology education movement includes the introduction and application of digital books into science classrooms. These digital books are attractive alternatives to traditional texts because they can be customized for students. This qualitative study examined 35 students as they customized their own digital books. Using a variety of digital…
ERIC Educational Resources Information Center
Apunda, Edwinah Amondi; de Klerk, Helena M.; Ogina, Teresa
2017-01-01
Custom tailors working in the informal sector in Nairobi, Kenya, mainly acquire technical skills through undertaking traditional apprenticeships (TAs). However, most of these tailors are semi-skilled, produce low-quality products and are often poorer than their formally trained counterparts. This qualitative case study explores the aspects of…
Ralston, Shawn L; Atwood, Emily Carson; Garber, Matthew D; Holmes, Alison Volpe
2017-03-01
Unnecessary care is well established as a quality problem affecting acute viral bronchiolitis, one of the most common pediatric illnesses. Although there is an extensive quality improvement literature on the disease, published work primarily reflects the experience of freestanding children's hospitals. We sought to better understand the specific barriers and drivers for successful quality improvement in community and nonfreestanding children's facilities. We undertook a mixed methods study to identify correlates of success in a bronchiolitis quality improvement collaborative of community hospitals and children's hospitals within adult hospitals. We assessed site demographic characteristics, compliance with project interventions, and team engagement for association with end of project performance. We then used performance quartiles on a composite assessment of project measures (use of bronchodilators and steroids) to design a purposive sample of sites approached for qualitative interviews. Team engagement was the only factor quantitatively associated with better performance in the overall cohort. Fifteen sites, from the total cohort of 21, completed qualitative interviews. Qualitative themes around team engagement, including the presence of buy-in for successful sites and the inability to engage colleagues at unsuccessful sites, were important differentiating factors between top and bottom performance quartiles. Regardless of performance quartile, most programs cited intrainstitutional competition for limited resources to do quality improvement work as a specific barrier for pediatrics. The ability to overcome such barriers and specifically garner information technology (IT) resources also differentiated the top and bottom performance quartiles. Team engagement showed a consistent association with success across our quantitative and qualitative evaluations. Competition for limited resources in this cohort of nonfreestanding children's programs, particularly those in hospital IT, was a key qualitative theme. Copyright © 2016 Academic Pediatric Association. Published by Elsevier Inc. All rights reserved.
Sanchez-Flack, Jennifer C; Baquero, Barbara; Linnan, Laura A; Gittelsohn, Joel; Pickrel, Julie L; Ayala, Guadalupe X
2016-01-01
To inform the design of a multilevel in-store intervention, this qualitative study utilized in-depth semistructured interviews with 28 managers and 10 employees of small-to-medium-sized Latino food stores (tiendas) in San Diego, California, to identify factors within the tienda that may influence Latino customers' grocery-shopping experiences and behaviors. Qualitative data analysis, guided by grounded theory, was performed using open coding. Results suggest that future interventions should focus on the physical (i.e., built structures) and social (i.e., economic and sociocultural) dimensions of store environments, including areas where the two dimensions interact, to promote the purchase of healthy food among customers.
ERIC Educational Resources Information Center
Lane, Barry L.
This paper presents a qualitative investigation of the impact of gender on administrator decision-making within the college environment. The research compared 5 male and 5 female college administrators from 10 different metropolitan campuses in the Minnesota State Colleges and Universities System. All were directors of customized training…
Garner Ted Armstrong: The Guile That Begets.
ERIC Educational Resources Information Center
Weaver, Richard L., II
This article analyzes the rhetorical message of Garner Ted Armstrong, leader of the World Church of God, and attempts to explain his church's financial success and audience appeal in terms of this broadcast message. Each message is specifically organized to deceive the audience through the following strategy: (1) gain attention by using shock…
Wang, Yamin; Fu, Xiaolan; Johnston, Robert A.; Yan, Zheng
2013-01-01
Using Garner’s speeded classification task existing studies demonstrated an asymmetric interference in the recognition of facial identity and facial expression. It seems that expression is hard to interfere with identity recognition. However, discriminability of identity and expression, a potential confounding variable, had not been carefully examined in existing studies. In current work, we manipulated discriminability of identity and expression by matching facial shape (long or round) in identity and matching mouth (opened or closed) in facial expression. Garner interference was found either from identity to expression (Experiment 1) or from expression to identity (Experiment 2). Interference was also found in both directions (Experiment 3) or in neither direction (Experiment 4). The results support that Garner interference tends to occur under condition of low discriminability of relevant dimension regardless of facial property. Our findings indicate that Garner interference is not necessarily related to interdependent processing in recognition of facial identity and expression. The findings also suggest that discriminability as a mediating factor should be carefully controlled in future research. PMID:24391609
Federal Register 2010, 2011, 2012, 2013, 2014
2012-08-09
... requirements or power calculations that justify the proposed sample size, the expected response rate, methods...] Notice of Request for a Revision to and Extension of Approval of an Information Collection; Qualitative... associated with qualitative customer and stakeholder feedback on service delivery by the Animal and Plant...
Quality and customer satisfaction: A case study in Brazil
NASA Astrophysics Data System (ADS)
Barcellos, Paulo Fernando Pinto
The dissertation deals with the case of CEEE-Companhia Estadual de Energia Eletrica, an electric power utility located in Rio Grande do Sul, the southernmost state of Brazil. Customer satisfaction with the services provided by CEEE is investigated within three groups of consumers: residential, commercial, and industrial. The purpose of the dissertation is to find answers to the following research questions: (1) What is service quality in public utilities, and particularly in an electric power company? (2) What service quality dimensions do customers want to be provided and favor the most? (3) How does the market measure service quality? (4) What should be done by companies, and particularly by an electric utility monopoly, to increase the performance of the rendered service? (5) How does this impact customer satisfaction, retention, and intention to recommend? and (6) How do we start a company-wide quality program provided that the resources are scarce and therefore priorities should be set forth? To investigate the posed questions, the study begins with an exploratory survey of CEEE's Board. The survey is followed by qualitative research of the three customer groups. After qualitative analysis of the data is concluded, questionnaires for the quantitative research, as well as hypothetical models, are developed. Dillman's "Total Design Method" is used to design the questionnaires. The basic ACSI (American Customer Satisfaction Model) is used to approach customer satisfaction. Data are processed by PLS (Partial Least Squares) which follows the procedure developed at the National Quality Research Center of the University of Michigan Business School. In summary, commercial customers are the most dissatisfied with the services provided by CEEE, while residential customers are the most satisfied. To improve quality, priority should be placed on commercial customers and include efforts to improve productivity gains throughout the company. Also, CEEE's image should be improved through a better communication process with the market and an intensive and extensive training of personnel. A special marketing campaign could help build a better image by explaining CEEE's goals to improve quality. Finally, a bottom line of satisfaction scores (as quality indicators) should be set for the entire company.
Glucoweb: a case study of secure, remote biomonitoring and communication.
Nigrin, D J; Kohane, I S
2000-01-01
As the Internet begins to play a greater role in many healthcare processes, it is inevitable that remote monitoring of patients' physiological parameters over the Internet will become increasingly commonplace. Internet-based communication between patients and their healthcare providers has already become prevalent, and has gained significant attention in terms of confidentiality issues. However, transmission of data directly from patients' physiological biomonitoring devices over the Web has garnered significantly less focus, especially in the area of authentication and security. In this paper, we describe a prototype system called Glucoweb, which allows patients with diabetes mellitus to transmit their self-monitored blood glucose data directly from their personal glucometer device to their diabetes care provider over the Internet. No customized software is necessary on the patient's computer, only a Web browser and active Internet connection. We use this example to highlight key authentication and security measures that should be considered for devices that transmit healthcare data to remote locations.
"Not in the Middle Ages"?: Alan Garner's "The Owl Service" and the Literature of Adolescence.
ERIC Educational Resources Information Center
Hardwick, Paul
2000-01-01
Discusses connecting with the Middle Ages in adolescent fiction. Discusses how, in "The Owl Service," Garner addresses a relationship between adolescence in the late twentieth century and an aspect of the past--specifically the Middle Ages. Considers how "The Owl Service" is a story energized by myth, concerning the…
Year 3 Magnet Schools Assistance Program Annual Progress Report, 2009-10. E&R Report No. 10.09
ERIC Educational Resources Information Center
Brasfield, Jon; Cárdenas, Virginia
2010-01-01
The three Magnet Schools Assistance Program (MSAP) schools: East Garner International Baccalaureate Magnet Middle School (EGMMS), Garner International Baccalaureate Magnet High School (GMHS), and Southeast Raleigh Leadership and Technology Magnet High School (SRMHS) have shown progress on MSAP performance measures during the 3rd year of the grant.…
Watt, Melissa H.; Aunon, Frances M.; Skinner, Donald; Sikkema, Kathleen J.; Kalichman, Seth C.; Pieterse, Desiree
2012-01-01
Previous research has documented the practice of transactional sex in sub-Saharan Africa and its association with gender-based violence, gender inequalities and HIV risk. At the same time, it has been suggested that women may use transactional sex to obtain a greater sense of control over their lives and their sexualities, and to garner access to resources. The aim of this study was to better understand the practice of exchanging alcohol for sex in alcohol-serving venues in a township in Cape Town, South Africa. Data were collected between June 2009 and October 2010. Six venues were included and observations were conducted in each for four one-week periods over the course of a year. In-depth qualitative interviews included 31 women and 13 men whom interviewers had observed as regular venue customers. Follow-up interviews were conducted with 24 respondents to explore emerging themes. Interviews were recorded and transcribed. Using a grounded theory approach, Atlas.ti was used to code transcripts, field notes, and analytical memos written about each document. Results revealed that alcohol was commonly used as a currency of sexual exchange in this setting, and both women and men understood that accepting alcohol from a man implied consent for sexual favors. Women reported a sense of agency in participating in the transactional sex dynamic, especially when they were able to manipulate it to meet their own ends without fulfilling the men’s sexual expectations. At the same time, data revealed that the norm of transactional sex reinforced the undervaluing and commoditization of women. As identified elsewhere, transactional sex put both women and men at greater risk of HIV through multiple partners and inconsistent use of condoms, and the possibility of rape. Interventions are needed to address sexual risk behaviors and substance use within this context to prevent new HIV infections. PMID:22326304
Testing Devices Garner Data on Insulation Performance
NASA Technical Reports Server (NTRS)
2014-01-01
To develop a test instrument that could garner measurements of the thermal performance of insulation under extreme conditions, researchers at Kennedy Space Center devised the Cryostat 1 and then Cryostat 2. McLean, Virginia-based QinetiQ North America licensed the technology and plans to market it to organizations developing materials for things like piping and storage tank insulation, refrigeration, appliances, and consumer goods.
After Eric Garner: Invoking the Black Radical Tradition in Practice and in Theory #BlackLivesMatter
ERIC Educational Resources Information Center
Shieh, Eric
2016-01-01
In this article, I document a series of pedagogical responses in my high school instrumental music classroom following the events of Eric Garner's murder in New York City. Foregrounding traditions of black radical politics and aesthetics originating with the Black Power Movement in the 1960s, I explore their implications for classroom practice in…
[Customer orientation in ambulant medicine].
Heinrich, M
2014-07-01
Due to developments of the health market, economic aspects of the health system are more relevant. In this upcoming market the patient is regarded as customer and the doctor as provider of medical services. Studies on customer orientation in the ambulant medicine lag behind this dynamic. An aim of the study is to comprehend the attitudes of the doctors referring to the customer orientation. In a second step the findings are discussed according to statements of health-care paticipants. Developments in role comprehension of doctor and patient are focused to gain results in scientific and practical applications. Guideline-supported, partly narrative interviews with n=9 gynaecologists and n=11 general practitioners in Freiburg/Germany are recorded, transcribed and reviewed in a qualitative analysis. The statements of the doctors show patient satisfaction has an incremental meaning sspecially regarding the sequence of patient relationship and economic management of the doctor's workplace. The doctor's role comprehension meets with a refusal of the role of salesman and the patient as customer. The method of interviews is suitable to gather empirical impressions of the doctors. The control sample is adequate, however a bias due to inhomogeneous thematic affinitiy and local social-demographics might be possible. The customer orientation has become an important factor in doctor-patient relationtships. The relevance of the doctor-patient conversation and the risk of misuse of the patient confidence are mentioned by the doctors. The doctor as paternalistic care provider gives way to the customer-focused service provider. The doctor's necessity of autonomyssss and dependency on patient satisfaction have potential for conflict. Intensive mention of customer orientation in medicine in the media emphasises its importance. Rational handling with the possibilities of individual health markets is a prospective challange. Further research could be established in all aspects of customer orientation, especially the changing relevance of ethical responsibility. An enlargement or comparison with other control samples (n>20, other medical subfields, structurally weak areas) could be illuminating. The results of this qualitative study can be used to develop quantitative inquiries. © Georg Thieme Verlag KG Stuttgart · New York.
Fisk, Glenda M; Neville, Lukas B
2011-10-01
This exploratory study examines the nature of customer entitlement and its impact on front-line service employees. In an open-ended qualitative inquiry, 56 individuals with waitstaff experience described the types of behaviors entitled customers engage in and the kinds of service-related "perks" these individuals feel deserving of. Participants explained how they responded to entitled customers, how and when managers became involved, and how their dealings with these patrons influenced their subjective physical and psychological well-being. We found that the behaviors of entitled customers negatively impacted waitstaff employees. Participants reported physiological arousal, negative affect, burnout, and feelings of dehumanization as a result of dealing with these patrons. While respondents drew on a variety of strategies to manage their encounters with entitled customers, they indicated workplace support was often informal and described feeling abandoned by management in dealing with this workplace stressor. Approaching customer entitlement as a form of microaggression, we offer recommendations for practice and suggest new directions for future research. . (PsycINFO Database Record (c) 2011 APA, all rights reserved).
The Great Tunes of the Hough: Music and Song in Alan Garner's "The Stone Book Quartet "
ERIC Educational Resources Information Center
Godek, Sarah
2004-01-01
Although song and music are often elements in children's books, little critical attention has gone into examining their literary uses. Alan Garner's "The Stone Book Quartet" is an example of four texts for children in which music plays a vital role. The several snatches of traditional songs found throughout the quartet bring to life the culture of…
Molecular Nitrogen Fluorescence Lidar for Remote Sensing of the Auroral Ionosphere
1994-02-24
AD-A280 716 PL-TR-94-2044 MOLECULAR NITROGEN FLUORESCENCE LIDAR FOR REMOTE SENSING OF THE AURORAL IONOSPHERE Richard Garner Michael Burka...6. AUTHOR(S) Richard Garner Contract F19628-92-C-0160 Michael Burka 7. PERFORMING ORGANIZATION NAME(S) AND ADDRESS(ES) 8. PERFORMING ORGANIZATION...by Richard Dickmuaz of the HIPAS observatory and by Ralph Wuerker of UCLA PPL. 29 le
Lowres, Nicole; Krass, Ines; Neubeck, Lis; Redfern, Julie; McLachlan, Andrew J; Bennett, Alexandra A; Freedman, S Ben
2015-12-01
Atrial fibrillation guidelines advocate screening to identify undiagnosed atrial fibrillation. Community pharmacies may provide an opportunistic venue for such screening. To explore the experience of implementing an atrial fibrillation screening service from the pharmacist's perspective including: the process of study implementation; the perceived benefits; the barriers and enablers; and the challenges for future sustainability of atrial fibrillation screening within pharmacies. Setting Interviews were conducted face-to-face in the pharmacy or via telephone, according to pharmacist preference. The 'SEARCH-AF study' screened 1000 pharmacy customers aged ≥65 years using an iPhone electrocardiogram, identifying 1.5 % with undiagnosed atrial fibrillation. Nine pharmacists took part in semi-structured interviews. Interviews were transcribed in full and thematically analysed. Qualitative analysis of the experience of implementing an AF screening service from the pharmacist's perspective. Four broad themes relating to service provision were identified: (1) interest and engagement in atrial fibrillation screening by pharmacists, customers, and doctors with the novel, easy-to-use electrocardiogram technology serving as an incentive to undergo screening and an education tool for pharmacists to use with customers; (2) perceived benefits to the pharmacist including increased job satisfaction, improvement in customer relations and pharmacy profile by fostering enhanced customer care and the educational role of pharmacists; (3) implementation barriers including managing workflow, and enablers such as personal approaches for recruitment, and allocating time to discuss screening process and fears; and, (4) potential for sustainable future implementation including remuneration linked to government or pharmacy incentives, combined cardiovascular screening, and automating sections of risk-assessments using touch-screen technology. Atrial fibrillation screening in pharmacies is well accepted by pharmacists and customers. Many pharmacists combined atrial fibrillation screening with other health screens reporting improved time-efficiency and greater customer satisfaction. Widespread implementation of atrial fibrillation screening requires longterm funding, which could be provided for a combined cardiovascular screening service. Further research could focus on feasibility and cost-effectiveness of combined cardiovascular screening in pharmacies.
Survival analysis for customer satisfaction: A case study
NASA Astrophysics Data System (ADS)
Hadiyat, M. A.; Wahyudi, R. D.; Sari, Y.
2017-11-01
Most customer satisfaction surveys are conducted periodically to track their dynamics. One of the goals of this survey was to evaluate the service design by recognizing the trend of satisfaction score. Many researchers recommended in redesigning the service when the satisfaction scores were decreasing, so that the service life cycle could be predicted qualitatively. However, these scores were usually set in Likert scale and had quantitative properties. Thus, they should also be analyzed in quantitative model so that the predicted service life cycle would be done by applying the survival analysis. This paper discussed a starting point for customer satisfaction survival analysis with a case study in healthcare service.
Hsieh, Pei-Ling
2015-05-01
Recent developments in service marketing have demonstrated the potential value co-creation by customers who participate in online brand communities (OBCs). Therefore, this study forecasts the co-created value by understanding the participation/behavior of customers in a multi-stakeholder OBC. This six-phase qualitative and quantitative investigation conceptualizes, constructs, refines, and tests a 12-item three-dimensional scale for measuring key factors that are related to the experience, interpersonal interactions, and social relationships that affect the value co-creation by customers in an OBC. The scale captures stable psychometric properties, measured using various reliability and validity tests, and can be applied across various industries. Finally, the utility implications and limitations of the proposed scale are discussed, and potential future research directions considered.
A Technical Assessment of Electromagnetic Propulsion for Small Caliber Weapons Applications
1990-11-01
viii ACKNOWLEDGMENTS The author is grateful to Mr. Alex Zielinski , Dr. C. E. Hollandsworth, and Mr. Henry Burden for their efforts in the technical...stabilized ( Zielinski and Garner 1990). The design has undergone some preliminary testing and is awaiting higher velocity testing. In addition, some...aerodynamic flight characterization has been performed on these types of projectiles launched from a high pressure propellant gun (Garner, Zielinski , and
Holmes, Christina; Carlson, Siobhan M.; McDonald, Fiona; Jones, Mavis; Graham, Janice
2016-01-01
Richard Lewontin proposed that the ability of a scientific field to create a narrative for public understanding garners it social relevance. This article applies Lewontin's conceptual framework of the functions of science (manipulatory and explanatory) to compare and explain the current differences in perceived societal relevance of genetics/genomics and proteomics. We provide three examples to illustrate the social relevance and strong cultural narrative of genetics/genomics for which no counterpart exists for proteomics. We argue that the major difference between genetics/genomics and proteomics is that genomics has a strong explanatory function, due to the strong cultural narrative of heredity. Based on qualitative interviews and observations of proteomics conferences, we suggest that the nature of proteins, lack of public understanding, and theoretical complexity exacerbates this difference for proteomics. Lewontin's framework suggests that social scientists may find that omics sciences affect social relations in different ways than past analyses of genetics. PMID:27134568
Picturing Masculinities: Using Photoelicitation in Men’s Health Research
Creighton, Genevieve M.; Brussoni, Mariana; Oliffe, John L.; Han, Christina
2015-01-01
This article explores the use of photo-elicitation methods in two men’s health studies. Discussed are the ways that photo-elicitation can facilitate conversation about health issues that might be otherwise challenging to access. In the first study, researchers explored 35 young men’s experiences of grief following the accidental death of a male peer. In the second study, researchers describe 64 fathers’ perceptions about their roles and identity with respect to child safety and risk. Photographs and accompanying narratives were analyzed and results were theorized using a masculinities framework. Discussed are the benefits of photo-elicitation, which include facilitating conversation about emotions, garnering insight into the structures and identities of masculinity in the context of men’s health. Considered also are some methodological challenges amid recommendations for ensuring reflexive practices. Based on the findings it is concluded that photo-elicitation can innovatively advance qualitative research in men’s health. PMID:26483294
Holmes, Christina; Carlson, Siobhan M; McDonald, Fiona; Jones, Mavis; Graham, Janice
2016-01-02
Richard Lewontin proposed that the ability of a scientific field to create a narrative for public understanding garners it social relevance. This article applies Lewontin's conceptual framework of the functions of science (manipulatory and explanatory) to compare and explain the current differences in perceived societal relevance of genetics/genomics and proteomics. We provide three examples to illustrate the social relevance and strong cultural narrative of genetics/genomics for which no counterpart exists for proteomics. We argue that the major difference between genetics/genomics and proteomics is that genomics has a strong explanatory function, due to the strong cultural narrative of heredity. Based on qualitative interviews and observations of proteomics conferences, we suggest that the nature of proteins, lack of public understanding, and theoretical complexity exacerbates this difference for proteomics. Lewontin's framework suggests that social scientists may find that omics sciences affect social relations in different ways than past analyses of genetics.
1. John C. Garner, Jr., Photographer 1967 PRINCIPAL (NORTH) SIDE, ...
1. John C. Garner, Jr., Photographer 1967 PRINCIPAL (NORTH) SIDE, FROM NORTHWEST. THE RIGHT END OF THE BLOCK IS THE E.S. WOOD BUILDING; THE BUILDING WITH A FIRE ESCAPE IS THE ROSENFIELD BUILDING; THE T.W. HOUSE BUILDING IS TO THE LEFT OF THE PRECEDING BUILDING; JOHN BERLOCHER BUILDING IS AT THE LEFT END OF THE BLOCK. - Strand Historic District, Wood-Rosenfield-House-Berlocher Buildings, 2213-2223 Strand, Galveston, Galveston County, TX
Sari, Sengül; Muller, Ashley Elizabeth; Roessler, Kirsten K
2017-03-23
Exercise is an important component of a healthy lifestyle, the development of which is a relapse prevention strategy for those with alcohol use disorder. However, it is a challenge to create exercise interventions with a persistent behavioural change. The aim of this qualitative study was to investigate perceived barriers to participation in an exercise intervention among alcohol use disorder patients, who dropped out of the intervention program. Furthermore, this study aims to propose possibilities for a better practice of future intervention studies based on the participants' experiences and suggestions. Qualitative interviews with 17 patients who dropped out from an exercise intervention in an outpatient treatment centre about their experiences and reasons for dropping out. Social cognitive theory informed the development of the interview guides and systematic text condensation was used for analysis. Analysis revealed three central themes: 1) Structural barriers described as the type of exercise and the timing of the intervention, 2) Social barriers described as need for accountability and unsupportive relations, and 3) Emotional barriers described as fear, guilt and shame, and negative affect of the intervention on long term. Future exercise interventions should include socio-psychological support during the first weeks, begin shortly after treatment initiation instead of concurrently, and focus on garnering social support for participants in both the intervention context and among their existing network in order to best reduce barriers to participation. This study was retrospectively registered at Current Controlled Trials ISRCTN74889852 on 11 July 2013.
Terminally ill patients as customers: the patient's perspective.
Seibel, Katharina; Valeo, Sara Celestina; Xander, Carola; Adami, Sandra; Duerk, Thorsten; Becker, Gerhild
2014-01-01
Consumerism in health care defines patients as self-determined, rational customers. Yet, it is questionable whether vulnerable patients, such as the terminally ill, also fulfill these criteria. Vulnerable contexts and the patient's perspective on being a customer remain relatively unexplored. The present study addresses this research gap by analyzing terminally ill patients' views on being customers. To explore the ways in which patients in palliative care refer to themselves as patients/customers, and how the patients' concepts of self-determination are related to their attitudes toward the patient/customer role. Qualitative interviews were conducted. Data were analyzed in three steps: narrative analysis, thematic content analysis, and typology construction. Researchers recruited 25 patients via the Department of Palliative Care, University Medical Center Freiburg, Germany. In many ways, palliative patients contradict the image of a self-determined customer. The palliative patient role is characterized by the concept of relational self-determination rather than an unrestricted self-determination. Self-attribution as a customer still occurs when positively associated with a person-centered, individualized treatment. Thus, the customer and patient role overlap within the palliative care setting because of the focus on the individual. The idealized customer role cannot be arbitrarily applied to all medical fields. Palliative patients are dependent on the physician, regardless of whether the customer or patient role is preferred. Hence, self-determination must be understood in relational terms, and physicians must recognize their crucial role in promoting patients' self-determination in the context of shared decision-making.
Stakeholder Expectations of Service Quality in a University Web Portal
NASA Astrophysics Data System (ADS)
Tate, Mary; Evermann, Joerg; Hope, Beverley; Barnes, Stuart
Online service quality is a much-studied concept. There is considerable evidence that user expectations and perceptions of self-service and online service quality differ in different business domains. In addition, the nature of online services is continually changing and universities have been at the forefront of this change, with university websites increasingly acting as a portal for a wide range of online transactions for a wide range of stakeholders. In this qualitative study, we conduct focus groups with a range of stakeholders in a university web portal. Our study offers a number of insights into the changing nature of the relationship between organisations and customers. New technologies are influencing customer expectations. Customers increasingly expect organisations to have integrated information systems, and to utilise new technologies such as SMS and web portals. Organisations can be slow to adopt a customer-centric viewpoint, and persist in providing interfaces that are inconsistent or require inside knowledge of organisational structures and processes. This has a negative effect on customer perceptions.
Brand strengthening decision making delved from brand-contacts in health services organizations.
Takayanagi, Kazue; Hagihara, Yukiko
2007-01-01
Under the Japanese Government's strong enforcement of Japanese national medical cost reduction, only hospitals which emphasize patient values, and creation of brands according to them can survive. This study extracted patients' expectations as brand from Campbell's Brand-Contact lists. The authors also proposed to add Brand-strengthening strategies both for short-term strategies (large improvement is not required) and for long-term strategies (restructuring hardware and systems). This method would enable hospitals to collect customers' underlying expectations, and would create high-value brands. Trustful medical service would provide mutual and synergetic medical care effects. It is already considered out of date to conduct qualitative patient satisfaction interviews on current medical services to current customers. It is the only way to survive that hospitals themselves produce their original brands to increase patient loyalty and customer satisfaction. In the process, customer value should be reconsidered from both aspects of the quality of clinical care and of other medically related services. Then hospitals would be able to satisfy both customers' output and process expectations.
Combining Agile and Traditional: Customer Communication in Distributed Environment
NASA Astrophysics Data System (ADS)
Korkala, Mikko; Pikkarainen, Minna; Conboy, Kieran
Distributed development is a radically increasing phenomenon in modern software development environments. At the same time, traditional and agile methodologies and combinations of those are being used in the industry. Agile approaches place a large emphasis on customer communication. However, existing knowledge on customer communication in distributed agile development seems to be lacking. In order to shed light on this topic and provide practical guidelines for companies in distributed agile environments, a qualitative case study was conducted in a large globally distributed software company. The key finding was that it might be difficult for an agile organization to get relevant information from a traditional type of customer organization, even though the customer communication was indicated to be active and utilized via multiple different communication media. Several challenges discussed in this paper referred to "information blackout" indicating the importance of an environment fostering meaningful communication. In order to evaluate if this environment can be created a set of guidelines is proposed.
Research on Customer Value Based on Extension Data Mining
NASA Astrophysics Data System (ADS)
Chun-Yan, Yang; Wei-Hua, Li
Extenics is a new discipline for dealing with contradiction problems with formulize model. Extension data mining (EDM) is a product combining Extenics with data mining. It explores to acquire the knowledge based on extension transformations, which is called extension knowledge (EK), taking advantage of extension methods and data mining technology. EK includes extensible classification knowledge, conductive knowledge and so on. Extension data mining technology (EDMT) is a new data mining technology that mining EK in databases or data warehouse. Customer value (CV) can weigh the essentiality of customer relationship for an enterprise according to an enterprise as a subject of tasting value and customers as objects of tasting value at the same time. CV varies continually. Mining the changing knowledge of CV in databases using EDMT, including quantitative change knowledge and qualitative change knowledge, can provide a foundation for that an enterprise decides the strategy of customer relationship management (CRM). It can also provide a new idea for studying CV.
Environmental Measurements in the Beaufort Sea, Spring 1988
1989-03-01
electrical cable. The sensor package consisted of a thermistor (Sea-Bird), a conductivity cell (Sea-Bird), a pressure sensor (Paroscientific Digiquartz), and... Frankenstein and Garner9 based on the measured temperature (0Q and salinity (%o): Vb = S (-52.56/T - 2.28) for -0.5 >T >-2.06 Vb =S (-45.917/T + 0.93...Science and Engineering Monograph II-C3, Cold Regions Research and Engineer- ing Laboratory, Hanover, NH, 1967. 9. F. Frankenstein and R. Garner
Lower pitch is larger, yet falling pitches shrink.
Eitan, Zohar; Schupak, Asi; Gotler, Alex; Marks, Lawrence E
2014-01-01
Experiments using diverse paradigms, including speeded discrimination, indicate that pitch and visually-perceived size interact perceptually, and that higher pitch is congruent with smaller size. While nearly all of these studies used static stimuli, here we examine the interaction of dynamic pitch and dynamic size, using Garner's speeded discrimination paradigm. Experiment 1 examined the interaction of continuous rise/fall in pitch and increase/decrease in object size. Experiment 2 examined the interaction of static pitch and size (steady high/low pitches and large/small visual objects), using an identical procedure. Results indicate that static and dynamic auditory and visual stimuli interact in opposite ways. While for static stimuli (Experiment 2), higher pitch is congruent with smaller size (as suggested by earlier work), for dynamic stimuli (Experiment 1), ascending pitch is congruent with growing size, and descending pitch with shrinking size. In addition, while static stimuli (Experiment 2) exhibit both congruence and Garner effects, dynamic stimuli (Experiment 1) present congruence effects without Garner interference, a pattern that is not consistent with prevalent interpretations of Garner's paradigm. Our interpretation of these results focuses on effects of within-trial changes on processing in dynamic tasks and on the association of changes in apparent size with implied changes in distance. Results suggest that static and dynamic stimuli can differ substantially in their cross-modal mappings, and may rely on different processing mechanisms.
Nemoto, Tooru; Iwamoto, Mariko; Sakata, Maria; Perngparn, Usaneya; Areesantichai, Chitlada
2013-01-01
Recently, the number of indirect female sex workers (FSWs) who work at bars/clubs and massage parlors is substantially increasing in Thailand; however, there are huge gaps in knowledge about HIV risk behaviors among indirect FSWs. This study aimed to describe and understand HIV risk behaviors among Thai FSWs in Bangkok in relation to sociocultural factors and work environment (e.g., bars/clubs, massage parlors, brothels, and street). Based on venue-based purposive sampling methods, Thai FSWs were recruited for qualitative interviews (n=50) and survey interviews (n=205). Based on mixed methods, the study revealed that HIV risk and substance use behaviors among FSWs significantly differed depending on work venues, although there were no significant differences between work venues on some key risk behaviors (e.g., inconsistent condom use with primary partners and customers; willingness to engage in unsafe sex with customers). A multiple linear regression analysis revealed that FSWs who had used illicit drugs, were young, had low levels of self-esteem, or reported STIs had frequently engaged in unprotected vaginal sex with customers. Also, FSWs who worked at bars/clubs, were young, had higher income, or reported STIs had frequently engaged in sex with customers under the influence of alcohol. Qualitative interviews illustrated FSWs' alcohol and drug use due to their stressful life (e.g., long working hours and a large number of customers) and easy access to alcohol and drugs. FSWs had shown inaccurate knowledge about HIV prevention methods and engaged in risky behaviors, such as washing vagina with water or toothpaste after having had sex with customers. The HIV prevention strategies in Thailand need to be re-structured through implementing evidence-based HIV prevention intervention programs for FSWs, which must address sociocultural factors (e.g., self-esteem) and alcohol and drug use specific to work venues.
NASA Astrophysics Data System (ADS)
Baydar, Cem M.
2002-03-01
The ever-increasing competition in retail industry puts pressure on retailers to deal with their customers more efficiently. Currently most companies use Customer Relationship Management (CRM) systems to maximize the customer satisfaction level by trying to understand more about their behaviors. However, one disadvantage of the current approaches is that they focus on the segmentation of customers into homogenous groups and they disregard examining the one-to-one relationship of each individual's behavior toward each product. Therefore, individual behavior cannot be captured in detail. Modeling individual behavior for each product enables several strategies of pricing by keeping the customer satisfaction at the maximum level. One example is offering a personal discount on a particular item to a customer who is price sensitive to that particular product. Therefore, you can still sell other products at the non-discounted level to this customer by keeping him satisfied. In this paper, individual pricing approach is discussed. The aim of this study is to develop a conceptual framework to analyze the feasibility of individual pricing. Customer behaviors can be modeled individually with respect to each product for a grocery store. Several factors can be used to determine these behaviors such as customer's need, brand loyalty and price sensitivity. Each customer can be modeled as an adaptive agent using qualitative descriptions of behaviors (i.e., highly price sensitive). Then, the overall shopping behavior can be simulated using a multi-agent Monte-Carlo simulation. It is expected that with this approach, retailers will be able to determine better strategies to obtain more profits, better sales and better customer satisfaction.
Regushevskaya, Elena; Tuormaa, Tuija
2014-11-01
Information on the health values and positioning of health among prostitution customers is limited. The aim is to explore the positioning of health among prostitution customers using data from Internet forums in Finland. Qualitative study using a purposive sample of public online forums among prostitution customers in 2002-2012. Health beliefs in relation to infections and risky sexual behavior were diverse, from correct to false. Although men were aware of health risks in prostitution, it was common to have multiple sexual partners and unprotected sex. Although there were men who warned others about possible health consequences when a condom is not used, typically men were proud not to use a condom with a prostitute and found different explanations for not using a condom. Condom breakage was not an issue discussed in forums. Unexpected findings were beliefs that one fifth of the Nordic population is resistant to HIV, that the possibility of HIV transmission is exaggerated by medical specialists, and that men should control their behavior in order not to degrade prostitutes. Discussions on health service use were few. Sexual satisfaction and entertainment were the main reasons to post in the analyzed forums health discussion was not common although condom use was reported, attention to health risks was selective information on health service use was limited, which may suggest this topic was not valued among men and should be a topic of future studies. © 2014 the Nordic Societies of Public Health.
Ting, Hiram; Thurasamy, Ramayah
2016-01-01
Notwithstanding the rise of trendy coffee café, little is done to investigate revisit intention towards the café in the context of developing markets. In particular, there is a lack of study which provides theoretical and practical explanation to the perceptions and behaviours of infrequent customers. Hence, the study aims to look into the subject matter by using the theory of reasoned action and social exchange theory as the underpinning basis. The framework proposed by Pine and Gilmore (Strat Leadersh 28:18-23, 2000), which asserts the importance of product quality, service quality and experience quality in a progressive manner, is used to decompose perceived value in the model so as to determine their effects on intention to revisit the café. Given the importance to gain practical insights into revisit intention of infrequent customers, pragmatism stance is assumed. Explanatory sequential mixed-method design is thus adopted whereby qualitative approach is used to confirm and complement quantitative findings. Self-administered questionnaire-based survey is first administered before personal interview is carried out at various cafés. Partial least squares structural equation modelling and content analysis are appropriated successively. In the quantitative findings, although product quality, service quality and experience quality are found to have positive effect on perceived value and revisit intention towards trendy coffee café, experience quality is found to have the greater effect than the others among the infrequent customers. The qualitative findings not only confirm their importance, but most importantly explain the favourable impressions they have at trendy coffee café based on their last in-store experience. While product and service quality might not necessary stimulate them to revisit trendy coffee café, experience quality driven by purposes of visit would likely affect their intention to revisit. As retaining customers is of utmost importance to businesses, and infrequent customers more than often make up the majority of the customers, the study provides meaningful and practical understanding of revisit intention.
Holistic processing of impossible objects: evidence from Garner's speeded-classification task.
Freud, Erez; Avidan, Galia; Ganel, Tzvi
2013-12-18
Holistic processing, the decoding of the global structure of a stimulus while the local parts are not explicitly represented, is a basic characteristic of object perception. The current study was aimed to test whether such a representation could be created even for objects that violate fundamental principles of spatial organization, namely impossible objects. Previous studies argued that these objects cannot be represented holistically in long-term memory because they lack coherent 3D structure. Here, we utilized Garner's speeded classification task to test whether the perception of possible and impossible objects is mediated by similar holistic processing mechanisms. To this end, participants were asked to make speeded classifications of one object dimension while an irrelevant dimension was kept constant (baseline condition) or when this dimension varied (filtering condition). It is well accepted that ignoring the irrelevant dimension is impossible when holistic perception is mandatory, thus the extent of Garner interference in performance between the baseline and filtering conditions serves as an index of holistic processing. Critically, in Experiment 1, similar levels of Garner interference were found for possible and impossible objects implying holistic perception of both object types. Experiment 2 extended these results and demonstrated that even when depth information was explicitly processed, participants were still unable to process one dimension (width/depth) while ignoring the irrelevant dimension (depth/width, respectively). The results of Experiment 3 replicated the basic pattern found in Experiments 1 and 2 using a novel set of object exemplars. In Experiment 4, we used possible and impossible versions of the Penrose triangles in which information about impossibility is embedded in the internal elements of the objects which participant were explicitly asked to judge. As in Experiments 1-3, similar Garner interference was found for possible and impossible objects. Taken together, these findings emphasize the centrality of holistic processing style in object perception and suggest that it applies even for atypical stimuli such as impossible objects. Copyright © 2013 Elsevier B.V. All rights reserved.
Freud, Erez; Avidan, Galia; Ganel, Tzvi
2015-02-01
Holistic processing, the decoding of a stimulus as a unified whole, is a basic characteristic of object perception. Recent research using Garner's speeded classification task has shown that this processing style is utilized even for impossible objects that contain an inherent spatial ambiguity. In particular, similar Garner interference effects were found for possible and impossible objects, indicating similar holistic processing styles for the two object categories. In the present study, we further investigated the perceptual mechanisms that mediate such holistic representation of impossible objects. We relied on the notion that, whereas information embedded in the high-spatial-frequency (HSF) content supports fine-detailed processing of object features, the information conveyed by low spatial frequencies (LSF) is more crucial for the emergence of a holistic shape representation. To test the effects of image frequency on the holistic processing of impossible objects, participants performed the Garner speeded classification task on images of possible and impossible cubes filtered for their LSF and HSF information. For images containing only LSF, similar interference effects were observed for possible and impossible objects, indicating that the two object categories were processed in a holistic manner. In contrast, for the HSF images, Garner interference was obtained only for possible, but not for impossible objects. Importantly, we provided evidence to show that this effect could not be attributed to a lack of sensitivity to object possibility in the LSF images. Particularly, even for full-spectrum images, Garner interference was still observed for both possible and impossible objects. Additionally, performance in an object classification task revealed high sensitivity to object possibility, even for LSF images. Taken together, these findings suggest that the visual system can tolerate the spatial ambiguity typical to impossible objects by relying on information embedded in LSF, whereas HSF information may underlie the visual system's susceptibility to distortions in objects' spatial layouts.
Closson, Elizabeth F.; Thomas, Beena; Mayer, Kenneth H.; Betancourt, Theresa; Menon, Sunil; Safren, Steven A.
2015-01-01
Men who have sex with men (MSM) in India are a hidden and largely understudied population, and havean HIV prevalence 17 times higher than that of the general Indian population. Experiences of social marginalization and negative psychosocial conditions occur concurrent to HIV risk among Indian MSM. To better understand the contextual variables driving HIV risk and inform intervention development, five focus groups (n = 46) and nine key informant interviews were conducted with 55 MSM in Chennai in 2010. NVivo software was used to code the transcripts, and data were analyzed using qualitative descriptive analysis methodology. Participants described sources of psychological distress and low self-worth related to gender non-conformity and sexual minority status. These included stigma from society, pressure to marry, lack of familial acceptance, childhood sexual abuse, and the imperative to keep sexual minority status a secret. Participants' personal evaluations revealed that self-acceptance may be an important resilience factor that can shield these psychosocial and HIV risk factors. In promoting health-seeking behavioral changes for Indian MSM at an individual level, our findings point to the potential strength of strategies that focus on self-acceptance of one's sexual minority identity to foster better psychosocial and overall health. PMID:25358949
Mimiaga, Matthew J; Closson, Elizabeth F; Thomas, Beena; Mayer, Kenneth H; Betancourt, Theresa; Menon, Sunil; Safren, Steven A
2015-10-01
Men who have sex with men (MSM) in India are a hidden and largely understudied population, and have an HIV prevalence 17 times higher than that of the general Indian population. Experiences of social marginalization and negative psychosocial conditions occur concurrent to HIV risk among Indian MSM. To better understand the contextual variables driving HIV risk and inform intervention development, five focus groups (n = 46) and nine key informant interviews were conducted with 55 MSM in Chennai in 2010. NVivo software was used to code the transcripts, and data were analyzed using qualitative descriptive analysis methodology. Participants described sources of psychological distress and low self-worth related to gender non-conformity and sexual minority status. These included stigma from society, pressure to marry, lack of familial acceptance, childhood sexual abuse, and the imperative to keep sexual minority status a secret. Participants' personal evaluations revealed that self-acceptance may be an important resilience factor that can shield these psychosocial and HIV risk factors. In promoting health-seeking behavioral changes for Indian MSM at an individual level, our findings point to the potential strength of strategies that focus on self-acceptance of one's sexual minority identity to foster better psychosocial and overall health.
Bodor, J. Nicholas; Ulmer, Vanessa M.; Futrell Dunaway, Lauren; Farley, Thomas A.; Rose, Donald
2010-01-01
Environmental approaches to the obesity problem in the US have garnered favor due to growing evidence that changes to the environment are at the root of the epidemic. Low-income urban neighborhoods, where obesity rates are disproportionately high, typically lack supermarkets yet have a high density of small food stores. This may increase the risk for unhealthy diets and obesity for neighborhood residents, because small stores carry mostly energy-dense foods and few fruits and vegetables. This paper pulls together various studies and pilot work conducted in New Orleans to explore the rationale behind small store interventions. Many low-income residents in New Orleans live within walking distance of small food stores and shop at them frequently. Marketing research has documented that changes to in-store shelf space and displays of specific foods affect the sales of these foods. Initiatives in New Orleans and elsewhere have demonstrated some success with improving healthy food availability in small stores, and an intercept survey of customers at small stores suggests that customers would purchase more fruits and vegetables if available. Efforts to encourage small store operators to offer a healthier mix of foods may, in the end, depend on the profitability of such changes. Evidence from a typical small store in New Orleans indicates that a greater percentage of gross profits come from snack foods and beverages than from fruits and vegetables. More research is needed to better understand the financial operations of small food stores and whether altering the mix of foods is economically feasible. PMID:20410086
Bodor, J Nicholas; Ulmer, Vanessa M; Dunaway, Lauren Futrell; Farley, Thomas A; Rose, Donald
2010-06-01
Environmental approaches to the obesity problem in the US have garnered favor due to growing evidence that changes to the environment are at the root of the epidemic. Low-income urban neighborhoods, where obesity rates are disproportionately high, typically lack supermarkets yet have a high density of small food stores. This may increase the risk for unhealthy diets and obesity for neighborhood residents, because small stores carry mostly energy-dense foods and few fruits and vegetables. This paper pulls together various studies and pilot work conducted in New Orleans to explore the rationale behind small store interventions. Many low-income residents in New Orleans live within walking distance of small food stores and shop at them frequently. Marketing research has documented that changes to in-store shelf space and displays of specific foods affect the sales of these foods. Initiatives in New Orleans and elsewhere have demonstrated some success with improving healthy food availability in small stores, and an intercept survey of customers at small stores suggests that customers would purchase more fruits and vegetables if available. Efforts to encourage small store operators to offer a healthier mix of foods may, in the end, depend on the profitability of such changes. Evidence from a typical small store in New Orleans indicates that a greater percentage of gross profits come from snack foods and beverages than from fruits and vegetables. More research is needed to better understand the financial operations of small food stores and whether altering the mix of foods is economically feasible.
DOT National Transportation Integrated Search
1997-06-30
Following a series of qualitative interviews with South Dakota Department of Transportation (SD DOT) as well as consumers during the week of March 24, 1997, a telephone survey of 800 interviews was conducted between April 17 and May 8, 1997 among two...
Federal Register 2010, 2011, 2012, 2013, 2014
2012-04-25
... ask the client to evaluate the U.S. Commercial Service on its customer service provision. Results from... will enrich the quantitative survey data by providing insights and a descriptive context to explain the...
Customer satisfaction with patient care: "Where's the Beef?".
Vukmir, Rade B
2006-01-01
This was an attempt to present an analysis of the literature examining objective information concerning the subject of customer service, as it applies to the current medical practice. Hopefully this information will be synthesized to generate a cogent approach to correlate customer service with quality. Articles were obtained by an English language search of MEDLINE from January 1976 to July 2005. This computerized search was supplemented with literature from the author's personal collection of peer reviewed articles on customer service in a medical setting. This information was presented in a qualitative fashion. There is a significant lack of objective data correlating customer service objectives, patient satisfaction, and quality of care. Patients present predominantly for the convenience of emergency department care. Specifics of satisfaction are directed to the timing, and amount of "caring." Demographic correlates including symptom presentation, practice style, location, and physician issues directly impact on satisfaction. It is most helpful to develop a productive plan for the "difficult patient" emphasizing communication and empathy. The current emergency medicine customer service dilemmas are a complex interaction of both patient and physician factors specifically targeting both efficiency and patient satisfaction. Awareness of these issues can help to maximize efficiency, minimize subsequent medicolegal risk and improve patient care.
Hyporheic zone influences on concentration-discharge relationships in a headwater sandstone stream
NASA Astrophysics Data System (ADS)
Hoagland, Beth; Russo, Tess A.; Gu, Xin; Hill, Lillian; Kaye, Jason; Forsythe, Brandon; Brantley, Susan L.
2017-06-01
Complex subsurface flow dynamics impact the storage, routing, and transport of water and solutes to streams in headwater catchments. Many of these hydrogeologic processes are indirectly reflected in observations of stream chemistry responses to rain events, also known as concentration-discharge (CQ) relations. Identifying the relative importance of subsurface flows to stream CQ relationships is often challenging in headwater environments due to spatial and temporal variability. Therefore, this study combines a diverse set of methods, including tracer injection tests, cation exchange experiments, geochemical analyses, and numerical modeling, to map groundwater-surface water interactions along a first-order, sandstone stream (Garner Run) in the Appalachian Mountains of central Pennsylvania. The primary flow paths to the stream include preferential flow through the unsaturated zone ("interflow"), flow discharging from a spring, and groundwater discharge. Garner Run stream inherits geochemical signatures from geochemical reactions occurring along each of these flow paths. In addition to end-member mixing effects on CQ, we find that the exchange of solutes, nutrients, and water between the hyporheic zone and the main stream channel is a relevant control on the chemistry of Garner Run. CQ relationships for Garner Run were compared to prior results from a nearby headwater catchment overlying shale bedrock (Shale Hills). At the sandstone site, solutes associated with organo-mineral associations in the hyporheic zone influence CQ, while CQ trends in the shale catchment are affected by preferential flow through hillslope swales. The difference in CQ trends document how the lithology and catchment hydrology control CQ relationships.
Little, Daniel R; Wang, Tony; Nosofsky, Robert M
2016-09-01
Among the most fundamental results in the area of perceptual classification are the "correlated facilitation" and "filtering interference" effects observed in Garner's (1974) speeded categorization tasks: In the case of integral-dimension stimuli, relative to a control task, single-dimension classification is faster when there is correlated variation along a second dimension, but slower when there is orthogonal variation that cannot be filtered out (e.g., by attention). These fundamental effects may result from participants' use of a trial-by-trial bypass strategy in the control and correlated tasks: The observer changes the previous category response whenever the stimulus changes, and maintains responses if the stimulus repeats. Here we conduct modified versions of the Garner tasks that eliminate the availability of a pure bypass strategy. The fundamental facilitation and interference effects remain, but are still largely explainable in terms of pronounced sequential effects in all tasks. We develop sequence-sensitive versions of exemplar-retrieval and decision-bound models aimed at capturing the detailed, trial-by-trial response-time distribution data. The models combine assumptions involving: (i) strengthened perceptual/memory representations of stimuli that repeat across consecutive trials, and (ii) a bias to change category responses on trials in which the stimulus changes. These models can predict our observed effects and provide a more complete account of the underlying bases of performance in our modified Garner tasks. Copyright © 2016 Elsevier Inc. All rights reserved.
Zimmermann, L; Körner, M; Geppert, E; Siegel, A; Stöbel, U; Bengel, J
2012-01-01
In the preceding decades a new perspective on the role of patients in the health-care system has gained ground, considering patients not merely as "suffering persons" but additionally as "customers". Physicians, however, tend to disagree with this approach because of the economic connotation of the term customer. Until now, there is only poor evidence of whether students of medicine - who are going to work as physicians in the future - agree or disagree with that approach and whether they are ready to accept patients as customers. In the following study students of medicine were interviewed on their perspectives towards that approach, in particular on their attitudes towards the idea of "the patient as customer", the appropriateness of the term consumer in different clinical settings and sectors of health care, the implementation of consumer orientation in clinical routine, and their favoured model of physician-patient relationship.As the study could not build upon data of prior similar studies, a quantitative and qualitative cross-sectional study with a descriptive-explorative design was conducted. Using a semi-standardised questionnaire, 313 medical students (response rate: 95%) were interviewed in Spring 2010. At the time of the survey, the students were enrolled at the faculty of medicine at Freiburg University, Germany, and were in their last semester which immediately preceded their exam.The future physicians do not consider patients primarily as customers. More than 80% of the respondents "absolutely" or "largely" supported the idea that patients are considerably more than customers. The analysis of the qualitative data of the study shows different results. Here, more statements were made that patients could equally be seen as customers (449 students supported this idea, 298 did not). Statements contradicting the customer approach referred mostly to the asymmetry of the physician-patient relationship and the special role of the patient. The highest level of acceptance of the customer approach was found in classical service settings such as pharmacies, the lowest level in emergency medical aid. According to medical students, a consumer orientation has been realised in different health service areas in correspondingly different degrees: On top of the list are plastic surgery clinics, followed by private health insurances and homeopathic clinics. A minority of medical students predict the implementation of consumer orientation in the emergency medical aid. Future physicians consider their relationship to patients largely as a relationship between a healing person and a person seeking help rather than a relationship between a service provider and a customer.Considering recent developments in the organisation of medical services and health services in general, it becomes increasingly important to know what kind of 'service behaviour' patients expect from their doctors and other health providers. Obviously, it is not self-evident for medical students to perceive their future patients as customers and to act as customer-oriented 'service providers'. In view of this, the faculties of medicine at universities - which provide professional training to students of medicine - should be aware of the challenge to 'socialise' their students so that they can keep up with patients' expectations. © Georg Thieme Verlag KG Stuttgart · New York.
The use of data mining by private health insurance companies and customers' privacy.
Al-Saggaf, Yeslam
2015-07-01
This article examines privacy threats arising from the use of data mining by private Australian health insurance companies. Qualitative interviews were conducted with key experts, and Australian governmental and nongovernmental websites relevant to private health insurance were searched. Using Rationale, a critical thinking tool, the themes and considerations elicited through this empirical approach were developed into an argument about the use of data mining by private health insurance companies. The argument is followed by an ethical analysis guided by classical philosophical theories-utilitarianism, Mill's harm principle, Kant's deontological theory, and Helen Nissenbaum's contextual integrity framework. Both the argument and the ethical analysis find the use of data mining by private health insurance companies in Australia to be unethical. Although private health insurance companies in Australia cannot use data mining for risk rating to cherry-pick customers and cannot use customers' personal information for unintended purposes, this article nonetheless concludes that the secondary use of customers' personal information and the absence of customers' consent still suggest that the use of data mining by private health insurance companies is wrong.
Understanding Customers: The Jobs to Be Done Theory Applied in the Context of a Rural Food Pantry.
Vaterlaus, J Mitchell; Cottle, Natalie Martineau; Patten, Emily Vaterlaus; Gibbons, Robyn
2018-04-28
Food insecurity, and particularly rural food insecurity, has unique challenges associated with it. Understanding the customer or patron needs is increasingly important in resolving this national concern. The Jobs to Be Done Theory posits that when considering customers, it is beneficial to move past demographic profiling and focus on what the customer wants to accomplish by using a particular product or service. This qualitative study aimed to determine customers' jobs to be done at a rural food pantry. In addition, it seeks to demonstrate the application of contemporary management theory to dietetics practice. A case study approach was used in this study. Case study data collection procedures included six male and six female food pantry patrons in Montana completing in-depth, audio-recorded interviews and surveys. Each person's interview and survey were constructed into individual case descriptions; the case descriptions were analyzed using uniform categories determined by researchers. To identify themes in the holistic case, word tables were created for each uniform category and assessed for key themes representing patrons' experiences. The key themes that emerged were the customer in context, customers' food relief needs, connecting with customers, and barriers to utilization. The application of Jobs to Be Done Theory to rural food pantry customers demonstrates that demographic segmentation does not capture the social, emotional, and functional dimensions for this sample. Investigation of customer experiences, circumstances, and obstacles is important for improving dietetics services. Copyright © 2018 Academy of Nutrition and Dietetics. Published by Elsevier Inc. All rights reserved.
Measuring Effectiveness in a Virtual Library
ERIC Educational Resources Information Center
Finch, Jannette L.
2010-01-01
Measuring quality of service in academic libraries traditionally includes quantifiable data such as collection size, staff counts, circulation numbers, reference service statistics, qualitative analyses of customer satisfaction, shelving accuracy, and building comfort. In the libraries of the third millennium, virtual worlds, Web content and…
Living Lab as an Agile Approach in Developing User-Friendly Welfare Technology.
Holappa, Niina; Sirkka, Andrew
2017-01-01
This paper discusses living lab as a method of developing user-friendly welfare technology, and presents a qualitative evaluation research of how living lab tested technologies impacted on the life of healthcare customers and professionals over test periods.
'Have you had your bowl of rice?': a qualitative study of eating patterns in older Taiwanese adults.
Chen, Su-Hui; Shao, Jung-Hua
2012-01-01
The purpose of this study was to explore the eating patterns of older Taiwanese adults. The number of older adults in Taiwan is increasing and they have been shown to have poor nutritional status. However, little attention has been directed at uncovering eating patterns among this population as part of their aging process. To explore older Taiwanese adults' eating patterns, a qualitative research design was chosen. Eating patterns of older Taiwanese adults were explored in narrative interviews conducted from April-June 2007. Of the 156 participants who participated in a larger correlational, cross-sectional study, 58 agreed to answer one open-ended question about their eating patterns. All interviews were tape-recorded, transcribed verbatim and analysed using qualitative content analysis. Analysis of interview data identified three major categories: 'eating and old age', 'eating and faith' and 'eating and family harmony'. Subcategories in each major category included 'achieving good health', 'upholding old customs'; 'depending on God/fate', 'enjoying later life'; and 'following the family eating rules', 'self-sacrificing for the family', respectively. Older Taiwanese people adopt eating patterns not only for health reasons, but also in keeping with their faith and the need to preserve family harmony. This research supports and contributes to understanding the eating patterns of older adults in Taiwan. Disseminating these findings may increase nurses' awareness of nutrition issues in older adults. Older Taiwanese adults' eating patterns centred on family values. Nursing intervention programmes, therefore, should address key family members involved in food preparation. Our findings also suggest that older adults followed old customs in their eating practices. Nurses are suggested to acknowledge and respect these customs as special food needs of older adults. © 2011 Blackwell Publishing Ltd.
Quality of service and customer satisfaction on arterial streets : final report
DOT National Transportation Integrated Search
2003-06-13
This report presents the results of a qualitative study of driver perception of quality of service (QOS) on urban arterial streets. The purpose of the study was to identify the factors that are important to drivers of personal automobiles (non-commer...
Customer satisfaction with the FHWA peer-to-peer program : a qualitative assessment
DOT National Transportation Integrated Search
1989-07-01
This report is a synthesis of research findings and current practices in controlling and protecting pedestrian traffic in work zones. The information presented here is based on a review of research reports and work zone manuals from a selection of st...
2004-03-01
Narratives Phenomenologies Ethnographies Grounded Theory Case Studies Mixed Methods Sequential Concurrent Transformative Creswell... ethnographies , grounded theory studies and case studies (Creswell, 2003:18). The methods used in qualitative study provide the framework for...Definition Grounded theory provides a structured
Kaae, Susanne; Traulsen, Janine M; Nørgaard, Lotte S
2014-12-01
Despite pharmacists' extensive knowledge in the optimization of patients' medical treatments, community pharmacies are still fighting to earn patients' trust with respect to medicinal counselling at the counter. The aim was to investigate how patients perceive pharmacy counselling at the present time, in order to develop the patient-pharmacy relationship for the benefit of both patients and pharmacies. Short semi-structured interviews were carried out with pharmacy customers by pharmacy internship students. One hundred and eight customers in 35 independent pharmacies across Denmark were interviewed during the spring of 2011. Customers were interviewed about their expectations of pharmacies in general and their experiences with medical counselling in particular. Customers perceive community pharmacies very differently in terms of both expectations of and positive experiences with counselling. They appear to be in favour of pharmacy counselling with respect to over-the-counter medicine and first-time prescription medicine in contrast to refills. Customers find it difficult to express the health-care role of pharmacies even when experiencing and appreciating it. Lack of appreciation of pharmacy counselling for refill prescription medicine and the difficulty in defining the role of pharmacies might stem from the difficulties that customers have in understanding medicine and thus the role of counselling services with respect to medicine. The pharmacy staff does not seem to realize these barriers. For pharmacies to encourage customer interest in pharmacy counselling, the staff should start taking the identified barriers into account when planning communication strategies. © 2012 John Wiley & Sons Ltd.
Drug dealers' rational choices on which customers to rip-off.
Jacques, Scott; Allen, Andrea; Wright, Richard
2014-03-01
Drug dealers are infamous for overcharging customers and handing over less than owed. One reason rip-offs frequently occur is blackmarket participants have limited access to formal means of dispute resolution and, as such, are attractive prey. Yet drug dealers do not cheat every customer. Though this is implicitly understood in the literature, sparse theoretical attention has been given to which customers are ripped-off and why. To address that lacuna, this paper uses the rationality perspective to analyze qualitative data obtained in interviews with 25 unincarcerated drug sellers operating in disadvantaged neighborhoods of St. Louis, Missouri. We find that dealers typically rip-off six types of customers: persons who are strangers, first-time or irregular customers; do not have sufficient money on hand to make a purchase; are uninformed about going market rates; are deemed unlikely to retaliate; are offensive; or are addicted to drugs. Dealers target these groups due to perceiving them as unlikely to be repeat business; not worth the hassle of doing business with; unlikely to realize they are being ripped-off; in the wrong and thus deserving of payback; and, unwilling to retaliate or take their money elsewhere. Our findings are discussed in relation to their practical implications, including the importance of giving blackmarket participants greater access to law, and how customers may prevent being ripped-off. Copyright © 2013 Elsevier B.V. All rights reserved.
Deformation in metallic glasses studied by synchrotron x-ray diffraction
Dmowski, Wojciech; Egami, Takeshi; Tong, Yang
2016-01-11
In this study, high mechanical strength is one of the superior properties of metallic glasses which render them promising as a structural material. However, understanding the process of mechanical deformation in strongly disordered matter, such as metallic glass, is exceedingly difficult because even an effort to describe the structure qualitatively is hampered by the absence of crystalline periodicity. In spite of such challenges, we demonstrate that high-energy synchrotron X-ray diffraction measurement under stress, using a two-dimensional detector coupled with the anisotropic pair-density function (PDF) analysis, has greatly facilitated the effort of unraveling complex atomic rearrangements involved in the elastic, anelastic,more » and plastic deformation of metallic glasses. Even though PDF only provides information on the correlation between two atoms and not on many-body correlations, which are often necessary in elucidating various properties, by using stress as means of exciting the system we can garner rich information on the nature of the atomic structure and local atomic rearrangements during deformation in glasses.« less
Roscigno, Cecelia I.; Swanson, Kristen M.
2012-01-01
Little is understood about parents' experiences following children's moderate to severe traumatic brain injury (TBI). Using descriptive phenomenology we explored common experiences of parents whose children were diagnosed with moderate to severe TBI. Parents from across the United States (N = 42 from 37 families) participated in two semistructured interviews (~ 90 minutes and 12–15 months apart) in the first five years following children's TBI. First interviews were in person. Second interviews, done in person or by phone, facilitated updating parents' experiences and garnering their critique of the descriptive model. Parent themes were: (a) grateful to still have my child; (b) grieving for the child I knew; (c) running on nerves; and (d) grappling to get what your child and family need. Parents reported cultural barriers because of others' misunderstandings. More qualitative inquiry is needed to understand how the knowledge, attitudes, beliefs, and expectations of others (culture) influence parents' interactions and the family's adjustment and well-being. PMID:21613654
Chelsea Lancelle
2013-09-11
In September 2013, an experiment using Distributed Acoustic Sensing (DAS) was conducted at Garner Valley, a test site of the University of California Santa Barbara (Lancelle et al., 2014). This submission includes all DAS data recorded during the experiment. The sampling rate for all files is 1000 samples per second. Any files with the same filename but ending in _01, _02, etc. represent sequential files from the same test. Locations of the sources are plotted on the basemap in GDR submission 481, titled: "PoroTomo Subtask 3.2 Sample data from a Distributed Acoustic Sensing experiment at Garner Valley, California (PoroTomo Subtask 3.2)." Lancelle, C., N. Lord, H. Wang, D. Fratta, R. Nigbor, A. Chalari, R. Karaulanov, J. Baldwin, and E. Castongia (2014), Directivity and Sensitivity of Fiber-Optic Cable Measuring Ground Motion using a Distributed Acoustic Sensing Array (abstract # NS31C-3935), AGU Fall Meeting. https://agu.confex.com/agu/fm1/meetingapp.cgi#Paper/19828 The e-poster is available at: https://agu.confex.com/data/handout/agu/fm14/Paper_19828_handout_696_0.pdf
Building customer capital through knowledge management processes in the health care context.
Liu, Sandra S; Lin, Carol Yuh-Yun
2007-01-01
Customer capital is a value generated and an asset developed from customer relationships. Successfully managing these relationships is enhanced by knowledge management (KM) infrastructure that captures and transfers customer-related knowledge. The execution of such a system relies on the vision and determination of the top management team (TMT). The health care industry in today's knowledge economy encounters similar challenges of consumerism as its business sector. Developing customer capital is critical for hospitals to remain competitive in the market. This study aims to provide taxonomy for cultivating market-based organizational learning that leads to building of customer capital and attaining desirable financial performance in health care. With the advancement of technology, the KM system plays an important moderating role in the entire process. The customer capital issue has not been fully explored either in the business or the health care industry. The exploratory nature of such a pursuit calls for a qualitative approach. This study examines the proposed taxonomy with the case hospital. The lessons learned also are reflected with three US-based health networks. The TMT incorporated the knowledge process of conceptualization and transformation in their organizational mission. The market-oriented learning approach promoted by TMT helps with the accumulation and sharing of knowledge that prepares the hospital for the dynamics in the marketplace. Their key knowledge advancement relies on both the professional arena and the feedback of customers. The institutionalization of the KM system and organizational culture expands the hospital's customer capital. The implication is twofold: (1) the TMT is imperative for the success of building customer capital through KM process; and (2) the team effort should be enhanced with a learning culture and sharing spirit, in particular, active nurse participation in decision making and frontline staff's role in providing a delightfully surprising patient experience.
Sullivan, Chris T
2005-09-01
When Chris Sullivan and three friends opened the first Outback Steakhouse in March 1988, in Tampa, Florida, they were hoping it would be successful enough to spawn a few more and maybe some other kinds of restaurants as well. Since then, their chain of Australia-themed restaurants has grown to some 900 locations and counting-plus another 300 or so "concept" restaurants that operate from under Outback's corporate umbrella. Growth like that doesn't happen accidentally, Sullivan says, but it certainly wasn't part of the original plan. In this first-person account, Outback's chairman describes the organization's formula for growth and development, which is consciously rooted in the founders' belief in putting people first. They've created an organizational model in which field managers make most of the decisions, garner the rewards, and live with the consequences. Specifically, the founders believe that the most effective way to make customers happy is to first take care of the people who cook for them, serve them, and supervise operations at the restaurants. Outback servers have fewer tables to worry about than those at other restaurant chains; the cooks have bigger, cooler, better-equipped kitchens; and the supervisors work their way up the ranks toward an equity stake in the restaurant or region they run. There are no administrative layers between field managers and the executives at headquarters. Giving employees good working conditions and the chance to become owners has proved to be good business: Turnover among hourly employees is low, and Outback and its subsidiaries opened 120 restaurants last year, increasing sales by 20.1%. The company must grow in order to keep offering career opportunities to its workers; in turn, those opportunities ensure that Outbackers remain committed to making customers happy and the company successful.
Kwiatkowski, Alison C; Demirbilek, Muhammet
Lecture capture technology is becoming more pervasive in today's classrooms. Students are demanding their lectures be recorded, but many instructors remain resistant. The goal of this study was to investigate faculty perceptions of lecture capture and to understand their concerns with the technology. Through a review of the existing literature, three common reasons for not recording were identified: impact on class attendance, incompatible pedagogy, and technical concerns. To test the hypotheses, an electronic survey was created and distributed to the faculty of a veterinary college in the southeastern US. The survey included both quantitative and qualitative questions. An invitation was emailed to all 134 faculty members, garnering 50 responses. Results were consistent with the hypotheses. Impact on class attendance, teaching styles, and technical considerations have dissuaded many instructors from adopting lecture capture technology. However, a fourth theme that emerged was faculty lack of awareness/familiarity. According to the qualitative responses, many faculty either did not know lecture recording was available in their teaching spaces or were not trained in how to use the technology. Recommendations for future research include distributing the survey campus-wide and providing more opportunities for faculty training. It would also be worthwhile to repeat the survey after providing more information and training materials to faculty, or after switching from an opt-in to an opt-out approach, to see whether perceptions have changed among the college's faculty.
Bellows, Laura L; McCloskey, Morgan; Clark, Lauren; Thompson, Darcy A; Bekelman, Traci A; Chamberlin, Barbara; Johnson, Susan L
2018-04-10
To describe the mixed-methods formative research phase in the development of the Healthy Environments Study (HEROs), a technology-based, interactive family intervention to promote healthy eating and activity behaviors for young children in the home environment. A mixed-method iterative approach, using ecocultural theory as a framework, will guide the development of both quantitative and qualitative formative research assessments. Rural eastern Colorado. Low-income families (n = 200) with preschool-aged children enrolled at 6 Head Start/preschool centers. Quantitative and qualitative methodologies will garner insights into 4 key topic areas: (1) food behaviors and environments (Remote Food Photography Method, parent focus group, and survey), (2) physical activity behaviors and environments (parent interview and survey), (3) mobile device use (parent survey and interview), and (4) daily life (ecocultural family interview and teacher/staff group discussions). Results will be interpreted in combination to allow for a holistic understanding of participant behaviors, beliefs, attitudes and values related to each of the 4 topic areas. Collectively, outcomes will provide a comprehensive picture of preschoolers' daily life and inform intervention design and strategies to enhance preschoolers' eating and activity behaviors in the home environment. Copyright © 2018 Society for Nutrition Education and Behavior. Published by Elsevier Inc. All rights reserved.
Insights into Library Services and Users from Qualitative Research.
ERIC Educational Resources Information Center
Lincoln, Yvonna S.
2002-01-01
Describes a study that used interview data to adapt SERVQUAL, a survey to determine customer perceptions of service quality, to LibQUAL[TM], a Web-based survey to investigate users' perceptions of library service quality. Offers hypotheses regarding how data was categorized as it was. (Author/LRW)
Designing for the Elderly User: Internet Safety Training
ERIC Educational Resources Information Center
Appelt, Lianne C.
2016-01-01
The following qualitative study examines the usability of a custom-designed Internet safety tutorial, targeted at elderly individuals who use the Internet regularly, for effectively conveying critical information regarding online fraud, scams, and other cyber security. The elderly population is especially at risk when it comes to fraudulent…
Vukmir, Rade B
2006-01-01
This paper seeks to present an analysis of the literature examining objective information concerning the subject of customer service, as it applies to the current medical practice. Hopefully, this information will be synthesized to generate a cogent approach to correlate customer service with quality. Articles were obtained by an English language search of MEDLINE from January 1976 to July 2005. This computerized search was supplemented with literature from the author's personal collection of peer-reviewed articles on customer service in a medical setting. This information was presented in a qualitative fashion. There is a significant lack of objective data correlating customer service objectives, patient satisfaction and quality of care. Patients present predominantly for the convenience of emergency department care. Specifics of satisfaction are directed to the timing, and amount of "caring". Demographic correlates including symptom presentation, practice style, location and physician issues directly impact on satisfaction. It is most helpful to develop a productive plan for the "difficult patient", emphasizing communication and empathy. Profiling of the customer satisfaction experience is best accomplished by examining the specifics of satisfaction, nature of the ED patient, demographic profile, symptom presentation and physician interventions emphasizing communication--especially with the difficult patient. The current emergency medicine customer service dilemmas are a complex interaction of both patient and physician factors specifically targeting both efficiency and patient satisfaction. Awareness of these issues particular to the emergency patient can help to maximize efficiency, minimize subsequent medicolegal risk and improve patient care if a tailored management plan is formulated.
Quality and price--impact on patient satisfaction.
Pantouvakis, Angelos; Bouranta, Nancy
2014-01-01
The purpose of this paper is to synthesize existing quality-measurement models and applies them to healthcare by combining a Nordic service-quality with an American service performance model. Results are based on a questionnaire survey of 1,298 respondents. Service quality dimensions were derived and related to satisfaction by employing a multinomial logistic model, which allows prediction and service improvement. Qualitative and empirical evidence indicates that customer satisfaction and service quality are multi-dimensional constructs, whose quality components, together with convenience and cost, influence the customer's overall satisfaction. The proposed model identifies important quality and satisfaction issues. It also enables transitions between different responses in different studies to be compared.
Benefits and risks of shared services in healthcare.
Kennewell, Suzanne; Baker, Laura
2016-05-16
Purpose - The purpose of this paper is to explore the experiences of staff in a large, public health service involved in transitioning support services to a shared services model. It aims to understand their perceptions of the benefits and risks arising from this change. Design/methodology/approach - Thematic analysis of qualitative data from semi-structured interviews with both service provider and customer agency staff was used to identify, analyze and report patterns of benefits and risks within data. Findings - Staff expressed the need for relevant subject-matter-experts to work within customer agencies to facilitate effective communication between the customer agency and shared services provider, reflecting observations found in out-sourcing literature. Research limitations/implications - Results point to significant challenges continuing to occur for shared services in healthcare. Risks identified suggest a more intimate relationship between clinical and support services than previously discussed. Originality/value - Previous discussion of the shared services model has not considered the skills, knowledge and ability required by staff in the customer agency. This research indicates that in the absence of such consideration, the concepts of the shared services model are weakened.
A Qualitative Exploration of the Role of Vape Shop Environments in Supporting Smoking Abstinence.
Ward, Emma; Cox, Sharon; Dawkins, Lynne; Jakes, Sarah; Holland, Richard; Notley, Caitlin
2018-02-09
E-cigarettes are the most popular method of quitting smoking in England and most are purchased in specialist vape shops. This qualitative study explores how the vape shop environment is experienced by quitters to support smoking abstinence. Semi-structured qualitative interviews were conducted to elicit experiences of e-cigarette use, including experiences of vape shops, in 40 people who had used e-cigarettes in a quit attempt. Observations of six shops in a range of locations were also undertaken. Interview and observation data were analysed using inductive thematic analysis and triangulated. At an individual level, smoking abstinence was supported through shop assistants' attempts to understand customers' smoking preferences in order to: (i) tailor advice about the most appropriate product; and (ii) offer an ongoing point of contact for practical help. At an interpersonal level, shops offered opportunity to socialise and reinforce a vaping identity, although the environment was perceived as intimidating for some (e.g., new and female users). At a structural level, shops ensured easy access to products perceived to be good value by customers and had adapted to legislative changes. Vape shops can provide effective behavioural support to quitters to maintain smoking abstinence. Health professionals could capitalise on this through partnership working with shops, to ensure best outcomes for clients wanting to use e-cigarettes to quit smoking.
Software Acquisition Program Dynamics
2011-10-24
greatest capability, which requires latest technologies • Contractors prefer using latest technologies to boost staff competency for future bids Risk...mistakes Build foundation to test future mitigation/solution approaches to assess value • Qualitatively validate new approaches before applying them to...classroom training, eLearning , certification, and more—to serve the needs of customers and partners worldwide.
A Qualitative Study of the Effects of Employee Retention on the Organization
ERIC Educational Resources Information Center
Davis, Tara Lynn
2013-01-01
The purpose of this phenomenological study was to explore the lived experiences and perceptions of 20 customer service agents regarding employee turnover. Building upon the Herzberg 2-factor theory, research was conducted to identify factors contributing to employee turnover. Data were collected through participant interviews and explored using…
ERIC Educational Resources Information Center
Nicole Hunter, Deirdre-Annaliese
2015-01-01
Increasing pressure to transform teaching and learning of engineering is supported by mounting research evidence for the value of learner-centered pedagogies. Despite this evidence, engineering faculty are often unsuccessful in applying such teaching approaches often because they lack the necessary knowledge to customize these pedagogies for their…
The Students' Viewpoint on Quality of Educational Services in Iran.
Siamian, Hasan; Rostami, Farideh; Ghara, Aliasghar Nadi; Abedi, Ghassem
2017-03-01
Recently, focusing on higher education quality has got increasingly critical. The novel managerial attitudes have defined the customer-demanded quality. Based on this, recognizing the receivers' perception of the quality of the services offered and evaluating the quality of the service is considered of the basic measures taken in order to develop quality promotion programs. Therefore, this is a qualitative research conducted for students' viewpoint on quality of educational services. This qualitative study has been performed by the phenomenological method. The samples have been selected based on goal-oriented approach. In this qualitative research, the required data have been collected in two phases (90 individual interviews and 30 focus group discussions) at Mazandaran University of Medical Sciences during which the participants have conveyed their experiences and expectations encountering the educational quality topic. All the interviews have been recorded and implemented. The interviews analysis has been carried out simultaneously with the implementation and using theme analysis by Smith method. According to the findings regarding the definition of quality, the students have emphasized two important aspects including "educational services standards by the teacher "and "the students' satisfaction". Thus the final education quality resulted from the students' experiences and perception is this way: "Presenting the students educational services in class and out of class compatible with the educational services standards so that it results in the students' satisfaction". When a person views her/him-self rightful as a customer, whatever seems necessary to them appears like a requirement. Then regarding paying attention and reflecting on the customers' perceived needs, it is possible to determine their expectations limit to some extent. Therefore, designing educational quality standards in order to evaluate the teachers' function without taking the stakeholders' perspective into account is not practical. This research-extracted finding can present the stakeholders' perspective encountering the educational quality.
Through a Different Lens: Bridging the Expectation-Perception (Quality) Divide in Higher Education
ERIC Educational Resources Information Center
Yeo, Roland K.; Marquardt, Michael J.
2011-01-01
The paper draws on the underpinnings of SERVQUAL (a Service Quality measurement model) and explores three key aspects of service standards as adopted by an Engineering School in Singapore: customer orientation, course design/delivery and support services. Qualitative methodology was employed and data were collected by means of structured in-depth…
The "UIC German" Game App for the Enhancement of Foreign Language Learning--Case Study
ERIC Educational Resources Information Center
Ryder, Robert; Machajewski, Szymon
2017-01-01
This qualitative case study reports the adoption of gamification in a college level foreign language courses. An exploratory approach allows the authors to describe how gamification was applied and what results were documented. A custom mobile app was adopted to increase engagement and interest of students in the specific field of study. External…
Using Qualitative Data Analysis Software in Teaching about Group Work Practice
ERIC Educational Resources Information Center
Macgowan, Mark J.; Beaulaurier, Richard L.
2005-01-01
Courses on social group work have traditionally relied on in-class role plays to teach group work skills. The most common technological aid in such courses has been analog videotape. In recent years new technologies have emerged that allow the instructor to customize and tailor didactic experiences to individual classes and individual learners.…
Conducting a Qualitative Return on Investment: Determining Whether to Migrate to Blackboard[TM
ERIC Educational Resources Information Center
Conn, Cynthia; Roberts, Stephanie
2004-01-01
In 1998, a state university received grant funding to convert their Special Education Blindness and Visual Impairment graduate degree program to an online format. At that time, commercial web course management systems were not accessible to blind and visually impaired users. As a result, grant designers developed a custom, accessible platform,…
The Implications of Sex Tourism on Men's Social, Psychological, and Physical Health
ERIC Educational Resources Information Center
Bender, Kimberly; Furman, Rich
2004-01-01
This article explores sex tourism and possible concerns for the male sex tourist through a content analysis of sex tourism web sites. This qualitative, exploratory study describes the manner in which sex tour web sites attract and maintain male customers. Findings related to mens psychosocial health are placed within an international context.…
2016-06-01
32 CONCLUSION…………………………………………………………..……44 BIBLIOGRAPHY …………………………………………………..…………49 Illustrations Figure 1 George W. Bush...him. In a private meeting with Secretary Rumsfeld, General Garner began by quoting the ancient Chinese general and military strategic thinker, Sun ... Tzu . “Mr. Secretary,” General Garner stated, “it’s rarely ever a good idea to go to bed at night with more enemies than you started out with in the
Secker, Jenny; Pittam, Gail; Ford, Fiona
2012-11-01
Pathways to Work is a UK initiative aimed at supporting customers on incapacity benefits to return to work. This qualitative study complements previous evaluations of Pathways to Work by exploring customers' perceptions of the impact of the Condition Management Programme (CMP) offered to claimants with long-term health conditions. 39 customers took part in focus groups held at the seven sites where Pathways was originally piloted. The main focus of the discussions was on perceptions of the ways in which participation had impacted on health, well-being and return to work. The discussions were audio-recorded and fully transcribed for analysis using a text analysis framework to enable the development and refinement of categories and overarching patterns in the data. Perceived impacts on health and well-being included a more positive outlook, social contact, changed perceptions of conditions and improvements in health. Some customers also reported an increase in their vocational activity and others felt ready to embark on new activities. Factors associated with positive outcomes included the extent and quality of contact with CMP staff and practical advice about condition management. Factors impeding positive employment outcomes related mainly to obstacles to returning to work. The results indicated that CMP can assist customers to learn about and manage their health conditions and increase their vocational activity, and that CMP therefore provides a promising means of enabling people with long-term health conditions to regain a fulfilling, productive life.
Sørensen, Janina Maria
2002-06-01
Adverse drug reactions (ADRs) and iatrogenic diseases have been identified as significant factors responsible for patient morbidity and mortality. Significant studies on drug metabolism in humans have been published during the last few years, offering a deeper comprehension of the mechanisms underlying adverse drug reactions and interactions. More understanding of these mechanisms, and of recent advances in laboratory technology, can help to evaluate potential drug interactions when drugs are prescribed concurrently. Increasing knowledge of interindividual variation in drug breakdown capacity and recent findings concerning the influence of environment, diet, nutrients, and herbal products can be used to reduce ADRs and iatrogenic diseases. Reviewed data suggest that drug treatment should be increasingly custom tailored to suit the individual patient and that appropriately co-prescribed diet and herbal remedies, could increase drug efficacy and lessen drug toxicity. This review focuses mainly on recently published research material. The cytochrome p450 enzymes, their role in metabolism, and their mechanisms of action are reviewed, and their role in drug-drug interactions are discussed. Drug-food and drug-herb interactions have garnered attention. Interdisciplinary communication among medical herbalists, medical doctors, and dietetic experts needs to be improved and encouraged. Internet resources for obtaining current information regarding drug-drug, drug-herb, and drug-nutrient interactions are provided.
Fecal transplant policy and legislation
Vyas, Dinesh; Aekka, Apoorva; Vyas, Arpita
2015-01-01
Fecal microbiota transplantation (FMT) has garnered significant attention in recent years in the face of a reemerging Clostridium difficile (C. difficile) epidemic. Positive results from the first randomized control trial evaluating FMT have encouraged the medical community to explore the process further and expand its application beyond C. difficile infections and even the gastrointestinal domain. However promising and numerous the prospects of FMT appear, the method remains limited in scope today due to several important barriers, most notably a poorly defined federal regulatory policy. The Food and Drug Administration has found it difficult to standardize and regulate the administration of inherently variable, metabolically active, and ubiquitously available fecal material. The current cumbersome policy, which classifies human feces as a drug, has prevented physicians from providing FMT and deserving patients from accessing FMT in a timely fashion, and subsequent modifications seem only to be temporary. The argument for reclassifying fecal material as human tissue is well supported. Essentially, this would allow for a regulatory framework that is sufficiently flexible to expand access to care and facilitate research, but also appropriately restrictive and centralized to ensure patient safety. Such an approach can facilitate the advancement of FMT to a more refined, controlled, and aesthetic process, perhaps in the form of a customized and well-characterized stool substitute therapy. PMID:25574076
2012-01-01
Background Complementary medicines (CMs) are widely used by the Australian public, and pharmacies are major suppliers of these medicines. The integration of CMs into pharmacy practice is well documented, but the behaviours of pharmacists in recommending CMs to customers are less well studied. This study reports on factors that influence whether or not pharmacists in Australia recommend CMs to their customers. Methods Data were collected from semi-structured interviews with twelve practicing pharmacists based in Brisbane, Australia. The qualitative data were analysed by thematic analysis. Results The primary driver of the recommendation of CMs was a desire to provide a health benefit to the customer. Other important drivers were an awareness of evidence of efficacy, customer feedback and pharmacy protocols to recommend a CM alongside a particular pharmaceutical medication. The primary barrier to the recommendation of CMs was safety concerns around patients on multiple medications or with complex health issues. Also, a lack of knowledge of CMs, a perceived lack of evidence or a lack of time to counsel patients were identified as barriers. There was a desire to see a greater integration of CM into formal pharmacy education. Additionally, the provision of good quality educational materials was seen as important to allow pharmacists to assess levels of evidence for CMs and educate them on their safe and appropriate use. Conclusions Pharmacists who frequently recommend CMs identify many potential benefits for patients and see it as an important part of providing a ‘healthcare solution’. To encourage the informed use of CMs in pharmacy there is a need for the development of accessible, quality resources on CMs. In addition, incorporation of CM education into pharmacy curricula would better prepare graduate pharmacists for community practice. Ultimately, such moves would contribute to the safe and effective use of CMs to the benefit of consumers. PMID:23051066
NASA Astrophysics Data System (ADS)
Medini, Khaled
2018-01-01
The increase of individualised customer demands and tough competition in the manufacturing sector gave rise to more customer-centric operations management such as products and services (mass) customisation. Mass customisation (MC), which inherits the 'economy of scale' from mass production (MP), aims to meet specific customer demands with near MP efficiency. Such an overarching concept has multiple impacts on operations management. This requires highly qualified and multi-skilled engineers who are well prepared for managing MC. Therefore, this concept should be properly addressed by engineering education curricula which needs to keep up with the emerging business trends. This paper introduces a novel course about MC and variety in operations management which recalls several Experiential Learning (EL) practices consistently with the principle of an active learning. The paper aims to analyse to which extent EL can improve the efficiency of the teaching methods and the retention rate in the context of operations management. The proposed course is given to engineering students whose' perceptions are collected using semi-structured questionnaires and analysed quantitatively and qualitatively. The paper highlights the relevance (i) of teaching MC, and (ii) of active learning in engineering education, through the specific application in the domain of MC.
An Analysis of Factors that Inhibit Business Use of User-Centered Design Principles: A Delphi Study
ERIC Educational Resources Information Center
Hilton, Tod M.
2010-01-01
The use of user-centered design (UCD) principles has a positive impact on the use of web-based interactive systems in customer-centric organizations. User-centered design methodologies are not widely adopted in organizations due to intraorganizational factors. A qualitative study using a modified Delphi technique was used to identify the factors…
ERIC Educational Resources Information Center
Costain, Gay; McKenna, Brad
2011-01-01
This paper describes a role-play exercise used in a second-year tertiary Systems Analysis and Design course, and the quantitative and qualitative analysis of the students' responses to a survey that solicited their perceptions of that role-play experience. The role-play involved students in eliciting user requirements from customers during a Joint…
Sheridan, Janie; Kelly, Fiona; Basheer, Mariam; Jan, Reem; Lee, Alice
2011-08-01
To begin to explore the role of PAs more fully in a New Zealand context, through semi-structured interviews with PAs and pharmacists. Semi-structured, qualitative interviews with a convenience sample of pairs of PAs and pharmacists working in a pharmacy together. Pharmacists and PAs both described important roles for PAs. The PAs tended to see themselves as the first point of contact for customers, and that they fulfilled an important healthcare role for the public. Pharmacists agreed that they were the first point of contact yet viewed this more as a gatekeeper role to the pharmacist. Views were also expressed about the difference between PAs and other retail employees. Pharmacists and PAs noted that the 'public' expected PAs to have a basic knowledge of non-prescription medicines and their uses. PAs described difficulties when requesting personal information from customers or asking essential questions where the customer had made a specific product request. Being able to know when to refer to the pharmacist was seen as a key role. Despite being able to describe a number of roles for PAs, these were highly variable. The lack of mandatory training and a clearly articulated role for PAs in New Zealand meant that in some cases PAs might be seen as little more than general retail assistants--a view not in line with their actual roles and practices. Attention to these issues may well help to resolve this, as will public education about the PA's role. © 2011 The Authors. IJPP © 2011 Royal Pharmaceutical Society.
Internal Stakeholder Engagement for Renewable Projects
The Toolbox for Renewable Energy Project Development's Internal Stakeholder Engagement for Renewable Projects page discusses the importance of garnering stakeholder buy-in for renewable energy project success.
Fabrication of custom-shaped grafts for cartilage regeneration.
Koo, Seungbum; Hargreaves, Brian A; Gold, Garry E; Dragoo, Jason L
2010-10-01
to create a custom-shaped graft through 3D tissue shape reconstruction and rapid-prototype molding methods using MRI data, and to test the accuracy of the custom-shaped graft against the original anatomical defect. An iatrogenic defect on the distal femur was identified with a 1.5 Tesla MRI and its shape was reconstructed into a three-dimensional (3D) computer model by processing the 3D MRI data. First, the accuracy of the MRI-derived 3D model was tested against a laser-scan based 3D model of the defect. A custom-shaped polyurethane graft was fabricated from the laser-scan based 3D model by creating custom molds through computer aided design and rapid-prototyping methods. The polyurethane tissue was laser-scanned again to calculate the accuracy of this process compared to the original defect. The volumes of the defect models from MRI and laser-scan were 537 mm3 and 405 mm3, respectively, implying that the MRI model was 33% larger than the laser-scan model. The average (±SD) distance deviation of the exterior surface of the MRI model from the laser-scan model was 0.4 ± 0.4 mm. The custom-shaped tissue created from the molds was qualitatively very similar to the original shape of the defect. The volume of the custom-shaped cartilage tissue was 463 mm3 which was 15% larger than the laser-scan model. The average (±SD) distance deviation between the two models was 0.04 ± 0.19 mm. This investigation proves the concept that custom-shaped engineered grafts can be fabricated from standard sequence 3-D MRI data with the use of CAD and rapid-prototyping technology. The accuracy of this technology may help solve the interfacial problem between native cartilage and graft, if the grafts are custom made for the specific defect. The major source of error in fabricating a 3D custom-shaped cartilage graft appears to be the accuracy of a MRI data itself; however, the precision of the model is expected to increase by the utilization of advanced MR sequences with higher magnet strengths.
Hershberger, Patricia E; Kavanaugh, Karen
2017-10-01
Despite an increasing use of qualitative email interviews by nurse researchers, there is little understanding about the appropriateness and equivalence of email interviews to other qualitative data collection methods, especially on sensitive topics research. The purpose is to describe our procedures for completing asynchronous, email interviews and to evaluate the appropriateness and equivalency of email interviews to phone interviews in two qualitative research studies that examined reproductive decisions. Content analysis guided the methodological appraisal of appropriateness and equivalency of in-depth, asynchronous email interviews to single phone interviews. Appropriateness was determined by: (a) participants' willingness to engage in email or phone interviews, (b) completing data collection in a timely period, and (c) participants' satisfaction with the interview. Equivalency was evaluated by: (a) completeness of the interview data, and (b) insight obtained from the data. Of the combined sample in the two studies (N=71), 31% of participants chose to participate via an email interview over a phone interview. The time needed to complete the email interviews averaged 27 to 28days and the number of investigator probe-participant response interchanges was 4 to 5cycles on average. In contrast, the phone interviews averaged 59 to 61min in duration. Most participants in both the email and phone interviews reported they were satisfied or very satisfied with their ability to express their true feelings throughout the interview. Regarding equivalence, 100% of the email and phone interviews provided insight into decision processes. Although insightful, two of the email and one phone interview had short answers or, at times, underdeveloped responses. Participants' quotes and behaviors cited within four published articles, a novel evaluation of equivalency, revealed that 20% to 37.5% of the citations about decision processes were from email participants, which is consistent with the percent of email participants. In-depth, asynchronous email interviews were appropriate and garnered rich, insightful data that augmented the phone interviews. Awareness of the procedures, appropriateness, and nuances when carrying out email interviews on sensitive topics may provide nurse researchers with the ability to obtain thick, rich data that can best advance clinical practice and direct future research. Copyright © 2017 Elsevier Inc. All rights reserved.
Jilcott, Stephanie B; Hurwitz, Jennie; Moore, Justin B; Blake, Christine
2010-01-01
The purpose of this qualitative study was to examine motivations for use of food venues among 23 urban and rural women from eastern North Carolina. Women were eligible if they cared for children, were non-Hispanic black or white, and were English speakers. Interviews elicited participants' decisions for food venue use. Reasons for use of supermarkets were low cost, convenient location, quality/availability of specific foods, and customer service. Main reasons for use of supercenters were bulk foods at low prices and one-stop shopping. Rural and urban nonworking women shopped more frequently at discount superstores compared to urban working women.
Returning to work after electrical injuries: workers' perspectives and advice to others.
Stergiou-Kita, Mary; Mansfield, Elizabeth; Bayley, Mark; Cassidy, J David; Colantonio, Angela; Gomez, Manuel; Jeschke, Marc; Kirsh, Bonnie; Kristman, Vicki; Moody, Joel; Vartanian, Oshin
2014-01-01
The objective of this study was to gain an understanding of workers' experiences with returning to work, the challenges they experienced, and the supports they found most beneficial when returning to work after a workplace electrical injury. Thirteen semistructured qualitative telephone interviews were conducted with individuals who experienced an electrical injury at the workplace. Participants were recruited from specialized burns rehabilitation programs in Ontario, Canada. Interviews were transcribed verbatim and thematic analysis used to analyze the qualitative interviews. Data regarding workers' demographics, injury events, and occupational categories were also gathered to characterize the sample.Participants identified three distinct categories of challenges: 1) physical, cognitive, and psychosocial impairments and their effects on their work performance; 2) feelings of guilt, blame, and responsibility for the injury; and 3) having to return to the workplace or worksite where the injury took place. The most beneficial supports identified by the injured workers included: 1) support from family, friends, and coworkers; and 2) the receipt of rehabilitation services specialized in electrical injury. The most common advice to others after electrical injuries included: 1) avoiding electrical injury; 2) feeling ready to return to work; 3) filing a Workplace Safety and Insurance Board injury/claims report;4) proactive self-advocacy; and 5) garnering the assistance of individuals who understood electrical injuries to advocate on their behalf. Immediate and persistent physical, cognitive, psychosocial, and support factors can affect individuals' abilities to successfully return to work after an electrical injury. Specialized services and advocacy were viewed as beneficial to successful return to work.
Nayak, Pratibha; Kemp, Catherine B; Redmon, Pamela
2016-05-19
Approximately 8,500 vape shops in the United States sell a variety of electronic nicotine delivery systems (ENDS). This study examined vape shop operators' perceptions of benefits and risk of ENDS use, what they perceive to be the reasons for ENDS use, their source of product information, what information they shared with customers, and the impact of existing and future regulation of ENDS on its use and on their business. We conducted qualitative interviews with 20 vape shop operators located in Florida, Georgia, South Carolina, and North Carolina in spring 2015. A semi-structured interview guide was used, and interviews were audio-recorded and transcribed verbatim. The transcripts were analyzed using NVIVO software. Vape shop owners perceived ENDS to be less harmful and more economical than conventional cigarettes and indicated that most of their customers used ENDS as a smoking cessation tool. Most owners were former smokers and used ENDS to quit. Shop owners relied on their personal experiences and the Internet for information, and shared information with customers at point of sale by using the shop's website and social media. Most expressed concern that complying with potential regulations, including banning flavors or tax increases, would jeopardize their business. Some felt that ENDS should not be regulated as tobacco products and felt that big tobacco was behind these proposed regulations. Most owners supported age restrictions and quality controls for e-liquid. Vape shop owners are in a unique position to serve as frontline consumer educators. Interventions should focus on providing them with current information on benefits and risks of ENDS and information on national, state, and local regulations and compliance requirements.
The Joker: A custom Monte Carlo sampler for binary-star and exoplanet radial velocity data
NASA Astrophysics Data System (ADS)
Price-Whelan, Adrian M.; Hogg, David W.; Foreman-Mackey, Daniel; Rix, Hans-Walter
2017-01-01
Given sparse or low-quality radial-velocity measurements of a star, there are often many qualitatively different stellar or exoplanet companion orbit models that are consistent with the data. The consequent multimodality of the likelihood function leads to extremely challenging search, optimization, and MCMC posterior sampling over the orbital parameters. The Joker is a custom-built Monte Carlo sampler that can produce a posterior sampling for orbital parameters given sparse or noisy radial-velocity measurements, even when the likelihood function is poorly behaved. The method produces correct samplings in orbital parameters for data that include as few as three epochs. The Joker can therefore be used to produce proper samplings of multimodal pdfs, which are still highly informative and can be used in hierarchical (population) modeling.
Pharmacy experience with facsimile prescriptions.
Huntzinger, Paul E
2010-11-01
The purpose of this mixed qualitative/quantitative study was to review the impact of a policy to accept facsimile (fax) prescriptions as standard operating procedure. Between February and April 2009 the pharmacy processed 4,792 new prescriptions of which 363 (7.6%) were received through fax. Of the fax prescriptions, 19 (5.2%) concerned clarification of information, which took approximately 30 minutes to resolve. The fax prescription process allowed the pharmacy to adjust the distribution of its workload, provided quicker service for new prescriptions, and allowed more time for medication consultation that resulted in a high level of customer satisfaction. It appeared the policy allowing fax prescriptions was a "win-win" situation for both the pharmacy and its customers. Military pharmacies should consider running trials of accepting fax prescriptions to see whether it improves their prescription filling process.
[Nursing care in practice: problems, perspectives, and need for systematization].
de Andrade, Joseilze Santos; Vieira, Maria Jésia
2005-01-01
Descriptive and qualitative study carried out to subsidize the implementation process of Nursing systematization in a University Hospital. It was used questionnaires approaching activities, perception on Nursing and customer, knowledge and application of the Nursing process and problems which are consequence of non systemized assistance. Results identified that the nurses activities are based on the technique and on the service administration; that nursing was related to the help of the human beings' basic needs and holism, being the customer defined as the one that needs care; that the majority of nurses knew, in theory, the Nursing process, but did not apply it in practice. The most mentioned problems which were consequence of the non systemized assistance were the following: the quality assistance detriment, the service disorganization and the conflict of roles.
McDaniel, Patricia A; Malone, Ruth E
2018-01-01
To explore why some hotels have implemented 100% smoke-free policies voluntarily, the perceived consequences of doing so, and media responses. Qualitative study of hotel management and quantitative content analysis of media coverage of smoke-free hotels. Hotels and media based in the United States. Eleven representatives of 5 independent and 4 chain hotels. Other data included 265 news items about smoke-free hotels. We conducted 30-minute semi-structured interviews with hotel representatives and analyzed the data using qualitative content analysis. We also searched 3 online news databases for news items about hotels in our study, and collaboratively coded retrieved items; we analyzed the content and slant of news items. Business considerations, including guest requests, competitor action, and cost savings, were the primary motivations for implementing 100% smoke-free guest-room policies. Health concerns played a minimal role. Hotels received positive feedback from customers and employees. Media coverage was favorable, emphasizing positive aspects of going smoke-free; the overall slant of news items was positive or neutral. However, few hotels marketed the change. Since hotel customers and employees are likely to experience long periods of smoke exposure and smoke-free hotels appear to be so well received, it may be timely to pursue policies making all hotels smoke-free.
Addressing the business of discharge: building a case for an electronic discharge summary.
Mourad, Michelle; Cucina, Russell; Ramanathan, Rajiv; Vidyarthi, Arpana R
2011-01-01
Hospitalists are increasingly involved in implementing quality improvement initiatives around patient safety, clinical informatics, and transitions of care, but may lack expertise in promoting these important interventions. Developing a sound business case is essential to garnering support and resources for any quality improvement initiative. We present a framework for developing a business case using a structured approach to exploring qualitative and quantitative costs and benefits and describe its application in the experience of developing an electronic discharge summary at the University of California San Francisco (UCSF). At our institution, we found that the primary financial benefits are the cost reductions in eliminating transcription needs and decreasing billing delays, as well as reducing the cost of tracking completion of and dissemination of discharge summaries. Costs incurred from a new information technology (IT) infrastructure, programmer time, maintenance and training must also be accounted for. While benefits may be apparent to front line providers (improved communication, efficiency of data transfer, and increased referring physician satisfaction), implementing and sustaining such an innovation depends on articulating a sound business case with a detailed cost-benefit analysis to institutional decision making. Copyright © 2010 Society of Hospital Medicine.
Fabrication of Custom-Shaped Grafts for Cartilage Regeneration
Koo, Seungbum; Hargreaves, Brian A.; Gold, Garry E.; Dragoo, Jason L.
2011-01-01
Transplantation of engineered cartilage grafts is a promising method to treat diseased articular cartilage. The interfacial areas between the graft and the native tissues play an important role in the successful integration of the graft to adjacent native tissues. The purposes of the study were to create a custom shaped graft through 3D tissue shape reconstruction and rapid-prototype molding methods using MRI data, and to test the accuracy of the custom shaped graft against the original anatomical defect. An iatrogenic defect on the distal femur was identified with a 1.5 Tesla MRI and its shape was reconstructed into a three-dimensional (3D) computer model by processing the 3D MRI data. First, the accuracy of the MRI-derived 3D model was tested against a laser-scan based 3D model of the defect. A custom-shaped polyurethane graft was fabricated from the laser-scan based 3D model by creating custom molds through computer aided design and rapid-prototyping methods. The polyurethane tissue was laser-scanned again to calculate the accuracy of this process compared to the original defect. The volumes of the defect models from MRI and laser-scan were 537 mm3 and 405 mm3, respectively, implying that the MRI model was 33% larger than the laser-scan model. The average (±SD) distance deviation of the exterior surface of the MRI model from the laser-scan model was 0.4±0.4 mm. The custom-shaped tissue created from the molds was qualitatively very similar to the original shape of the defect. The volume of the custom-shaped cartilage tissue was 463 mm3 which was 15% larger than the laser-scan model. The average (±SD) distance deviation between the two models was 0.04±0.19 mm. Custom-shaped engineered grafts can be fabricated from standard sequence 3-D MRI data with the use of CAD and rapid-prototyping technology, which may help solve the interfacial problem between native cartilage and graft, if the grafts are custom made for the specific defect. The major source of error in fabricating a 3D custom shaped cartilage graft appears to be the accuracy of a MRI data itself; however, the precision of the model is expected to increase by the utilization of advanced MR sequences with higher magnet strengths. PMID:21058268
... the contraction of the muscles of the upper esophageal sphincter have garnered inconsistent results, and no related anatomical abnormalities have been observed in the throat and larynx. Nevertheless, a troubled patient may be greatly ... Globus Sphincter of Oddi Dysfunction Lower ...
Sanchez-Flack, Jennifer C.; Baquero, Barbara; Linnan, Laura A.; Gittelsohn, Joel; Pickrel, Julie L.; Ayala, Guadalupe X.
2016-01-01
To inform the design of a multilevel in-store intervention, this qualitative study utilized in-depth semistructured interviews with 28 managers and 10 employees of small-to-medium-sized Latino food stores (tiendas) in San Diego, California, to identify factors within the tienda that may influence Latino customers’ grocery-shopping experiences and behaviors. Qualitative data analysis, guided by grounded theory, was performed using open coding. Results suggest that future interventions should focus on the physical (i.e., built structures) and social (i.e., economic and socio-cultural) dimensions of store environments, including areas where the two dimensions interact, to promote the purchase of healthy food among customers. PMID:26800243
Patients' perceptions of joint teleconsultations: a qualitative evaluation.
Harrison, Robert; Macfarlane, Anne; Murray, Elizabeth; Wallace, Paul
2006-03-01
To determine patient perceptions of joint teleconsultations (JTC), with particular reference to reasons underlying, and factors contributing to, patient satisfaction and dissatisfaction with this mode of health delivery. Telemedicine has been welcomed as one way of improving health-care delivery, by improving patient access to secondary care and specialist services hence widening patient choice, particularly for patients outside major conurbations. However, a recent systematic review found currently available data on patient satisfaction with telemedicine to be methodologically flawed. Qualitative evaluations offer the opportunity to elucidate the details of patient satisfaction with this mode of health-care delivery. Qualitative study using semi-structured interviews. Purposive sample of 28 participants of a major randomized controlled trial (Virtual Outreach study) of JTC conducted in one urban and one rural area in Britain. Joint teleconferenced consultations with the patient, patient's general practitioner (GP), and a hospital specialist. The patient and GP were sited in the local practice, while the hospital specialist was in the hospital outpatient department, and the two parties were connected by an ISDN2 link and video-conferencing software. Patient experiences of JTC, with particular reference to reasons underlying, and factors contributing to, overall satisfaction or dissatisfaction. Two major themes were identified: customer care and doctor-patient interaction. Patients appreciated the customer care aspects of JTC, particularly the enhanced convenience, reduced costs and improved punctuality associated with JTC. However, there were divergent views about the doctor-patient interactions with some patients expressing a sense of alienation arising from the use of technology, and problems with doctor-patient communication. These data add significantly to the existing literature on patient satisfaction with telemedicine, by elucidating the factors underlying overall satisfaction scores and hence have implications for future service delivery and implementation of telemedicine.
Estrade, Michelle; Dick, Smita; Crawford, Fiona; Jepson, Ruth; Ellaway, Anne; McNeill, Geraldine
2014-08-04
Preventing and reducing childhood and adolescent obesity is a growing priority in many countries. Recent UK data suggest that children in more deprived areas have higher rates of obesity and poorer diet quality than those in less deprived areas. As adolescents spend a large proportion of time in school, interventions to improve the food environment in and around schools are being considered. Nutrient standards for school meals are mandatory in the UK, but many secondary pupils purchase foods outside schools at break or lunchtime that may not meet these standards. Qualitative interviews were conducted with fast food shop managers to explore barriers to offering healthier menu options. Recruitment targeted independently-owned shops near secondary schools (pupils aged c.12-17) in low-income areas of three Scottish cities. Ten interviews were completed, recorded, and transcribed for analysis. An inductive qualitative approach was used to analyse the data in NVivo 10. Five themes emerged from the data: pride in what is sold; individual autonomy and responsibility; customer demand; profit margin; and neighbourhood context. Interviewees consistently expressed pride in the foods they sold, most of which were homemade. They felt that healthy eating and general wellbeing are the responsibility of the individual and that offering what customers want to eat, not necessarily what they should eat, was the only way to stay in business. Most vendors felt they were struggling to maintain a profit, and that many aspects of the low-income neighbourhood context would make change difficult or impossible. Independent food shops in low-income areas face barriers to offering healthy food choices, and interventions and policies that target the food environment around schools should take the neighbourhood context into consideration.
A Quantitative and Qualitative Review of the Implementation of a Healthcare Information Network.
1997-04-01
Kekre , Sunder , Mayuram S. Krishnan. "Drivers of Customer Satisfaction for Software Products: Implications for Design and Service Support." Management...1995. Huth, E.J. "Needed: An Economic Approach to Systems for Medical Information." Ann Internal Med. 103, no. 4 (1985): 617-19. Kekre , Sunder ... Kekre et. al. discuss similar issues 32 as Goodhue and Austin, but they use slightly different terminology. Kekre’s team determined that
Countering Extremism; Beyond Interagency Cooperation
2011-04-18
such as health care, education and welfare for its constituents. Hizballah also garnered credit in Lebanon for forcing Israel to withdraw in... Minster , will likely make the official relationship with the GOL significantly more difficult. 24 “A
Benefit indicators to promote and prioritize wetlands restoration
Ecological restoration of wetlands can reestablish ecosystem services that provide valuable social and environmental benefits. Explicitly characterizing these benefits can help managers garner support for restoration and better allocate scarce resources among potential restoratio...
NREL's Energy Systems Integration Facility Garners LEED® Platinum | News
U.S. Green Building Council (USGBC), a non-profit organization dedicated to sustainable building experimental laboratories and several outdoor test beds, including an interactive hardware-in-the-loop system
Gutiérrez-Broncano, Santiago; Jiménez-Estévez, Pedro; del Carmen Zabala-Baños, María
2017-01-01
Determining the relevant aspects of family businesses (FBs) that make them increasingly competitive is the main objective of researchers in this field. Despite this, there is little empirical literature on the behavior of the internal customer (IC) in FBs or how businesses increase their satisfaction. Basing our work on psychological theories and with both quantitative and qualitative information from 31 semi-structured interviews, this work establishes certain characteristics of the ICs of the FB and proposes a series of guidelines for increasing their satisfaction, thereby facilitating the continuity of this type of business. FBs that are able to understand that the motivation of their ICs is more important than other qualities, and that this requires a more comprehensive management will be able to get sustainable competitive advantages in the future. PMID:28790958
Gutiérrez-Broncano, Santiago; Jiménez-Estévez, Pedro; Del Carmen Zabala-Baños, María
2017-01-01
Determining the relevant aspects of family businesses (FBs) that make them increasingly competitive is the main objective of researchers in this field. Despite this, there is little empirical literature on the behavior of the internal customer (IC) in FBs or how businesses increase their satisfaction. Basing our work on psychological theories and with both quantitative and qualitative information from 31 semi-structured interviews, this work establishes certain characteristics of the ICs of the FB and proposes a series of guidelines for increasing their satisfaction, thereby facilitating the continuity of this type of business. FBs that are able to understand that the motivation of their ICs is more important than other qualities, and that this requires a more comprehensive management will be able to get sustainable competitive advantages in the future.
[The relation between the nursing team and patient's family: implications for care].
Squassante, Nilcéia Dadalto; Alvim, Neide Aparecida Titonelli
2009-01-01
Study of qualitative nature, developed along with the nursing team and the accompanying relatives of interned customers in a public hospital at Vitória/ES. The objectives were to describe the bases that sustain the relations among those subjects; to analyze the dynamics of this relation; and to discuss its implications for the nursing care. The theoretical reference was linked to the studies of power relations in the disciplined hospital environment and the care in a humanized perspective concept. The data collection was through a participant observation and semi-structured interviews. The results pointed out that those relations don't happen lineally. At same time that conflicting experiences emerge, there is another whose position of one and other subject reveals sensibility and solidarity that implicate directly in the delivered care to the hospitalized customer.
[Clinical and ossification outcome of custom-made hydroxyapatite prothese for large skull defect].
Hardy, H; Tollard, E; Derrey, S; Delcampe, P; Péron, J-M; Fréger, P; Proust, F
2012-02-01
Cranioplasty is an everyday concern in neurosurgery, especially in decompressive craniectomy cases. Our surgical team uses custom-made hydroxyapatite implants for large and/or complex defects. Eight patients had a custom-made prosthesis. Each of them has been reviewed by an independent observer. Each patient described his feeling of satisfaction, using a questionnaire, graduated from "A" (really satisfied) to "D" (unsatisfied). Each of them also underwent a CT-scan (helicoidal acquisition, 0.6mm thick for multiplanar reconstruction) to evaluate qualitatively the ossification graduated from "0" (no ossification) to "5" (continuous ossification). Maximal under-prosthetic bone thickness, intra-prosthetic calcic density were also reported. Supervision delay was 43.7 months [6-99 months], average defect surface was 85.5 cm(2) [27.6-137.6 cm(2)], the craniectomy etiologies were intracranial hypertension (seven patients) and calvarial invasion (one patient). Implant tolerance was reparted in "A" score (50%) and "B" score (50%). Concerning ossification, six patients (75%) had a score of "2" or less and two patients had a score of "3" or "4". Hydroxyapatite custom-made implants for cranioplasty appear to be ideal for good aesthetic and tolerance results, but their ossification is hardly analyzed due to the prosthesis density higher than the bone's density. This is why we recommend them for children and in cases of complex defects such as pterion location. Copyright © 2011. Published by Elsevier Masson SAS.
Thomas, Beena; Closson, Elizabeth F; Biello, Katie; Menon, Sunil; Navakodi, Pandiaraja; Dhanalakshmi, A; Mayer, Kenneth H; Safren, Steven A; Mimiaga, Matthew J
2017-05-01
In India men who have sex with men and engage in sex work (i.e., male sex workers; MSW) have a high risk of transmitting HIV. Globally, sex workers have become more spatially mobile due to advances in mobile-phone technology. In 2012 in-depth qualitative feedback was garnered from 40 interviews with MSW and four focus groups with 35 key informants (KIs) who had expert knowledge of the local MSW community to inform the design of an HIV-prevention intervention among MSW in Chennai, India. All MSW were recruited during outreach by employees of a Chennai-based organization for MSM (men who have sex with men). The data were analyzed using a descriptive qualitative approach. MSW and KIs discussed the need for intervention content that went beyond basic HIV psychoeducation. They emphasized the importance of addressing psychological distress, alcohol-related risk, and sexual communication skills. Concerns were raised about confidentiality, privacy, and scheduling. Participants endorsed a combination of in-person and mobile-phone-delivered sessions as well as the integration of mobile-phone messaging. These findings served as the basis for the development of a theoretically driven, manual-based intervention incorporating mobile phones. An open pilot assessed the feasibility and acceptability of the intervention with eight MSW. Assessments and HIV testing were administered at baseline, 3, and 6 months post-baseline. Exit interviews were conducted at the conclusion of the intervention. Retention for session attendance and assessment follow-up was 100 %. There was a high level of acceptability for the format, structure, and content. These data show initial promise, feasibility, and acceptability of the intervention.
Martin, Erik; de Leeuw, Evelyne
2013-01-01
Objectives To determine what variables influence the implementation of the Framework Convention on Tobacco Control (FCTC) in small island developing states of the Pacific and how they affect its success or failure. To explore how barriers can be overcome and opportunities utilised to ensure an effective FCTC implementation in the Pacific Islands. Design A mixed methods, multiple case study consisting of primarily qualitative data in the form of semistructured interviews, document analysis and opportunistic observation. Setting Field visits were undertaken to collect data in the Cook Islands, Vanuatu, Palau and Nauru. The key informants were interviewed in the major cities or islands of each respective country: Rarotonga, Port Vila, Koror and Nauru. Participants Purposive sampling was used to select 39 informants, whose roles were associated with FCTC implementation. Most of the participants worked in health-oriented positions in the government and non-government organisations. Results Each country made a significant progress towards FCTC implementation. Overall, strong policy content, public support and limited pro-tobacco coalition activity were conducive to FCTC implementation, but the challenges were evident in the form of limited capacity, limited antitobacco coalition activity and limited political commitment outside the ministries of health in each country. Conclusions Further efforts are needed for full FCTC implementation, through building capacity and using resources effectively, growing commitment to FCTC beyond the health sector, fostering growth in antitobacco coalition activity, exploiting the limited pro-tobacco activity that may be present and garnering public support for tobacco control. These lessons may be particularly important for other small island developing states in the Pacific and developing countries elsewhere. PMID:24327364
Tridico, Silvana R; Murray, Dáithí C; Addison, Jayne; Kirkbride, Kenneth P; Bunce, Michael
2014-01-01
Mammalian hairs are one of the most ubiquitous types of trace evidence collected in the course of forensic investigations. However, hairs that are naturally shed or that lack roots are problematic substrates for DNA profiling; these hair types often contain insufficient nuclear DNA to yield short tandem repeat (STR) profiles. Whilst there have been a number of initial investigations evaluating the value of metagenomics analyses for forensic applications (e.g. examination of computer keyboards), there have been no metagenomic evaluations of human hairs-a substrate commonly encountered during forensic practice. This present study attempts to address this forensic capability gap, by conducting a qualitative assessment into the applicability of metagenomic analyses of human scalp and pubic hair. Forty-two DNA extracts obtained from human scalp and pubic hairs generated a total of 79,766 reads, yielding 39,814 reads post control and abundance filtering. The results revealed the presence of unique combinations of microbial taxa that can enable discrimination between individuals and signature taxa indigenous to female pubic hairs. Microbial data from a single co-habiting couple added an extra dimension to the study by suggesting that metagenomic analyses might be of evidentiary value in sexual assault cases when other associative evidence is not present. Of all the data generated in this study, the next-generation sequencing (NGS) data generated from pubic hair held the most potential for forensic applications. Metagenomic analyses of human hairs may provide independent data to augment other forensic results and possibly provide association between victims of sexual assault and offender when other associative evidence is absent. Based on results garnered in the present study, we believe that with further development, bacterial profiling of hair will become a valuable addition to the forensic toolkit.
SteelFisher, Gillian K.; Martin, Lauren A.; Dowal, Sarah L.; Inouye, Sharon K.
2013-01-01
OBJECTIVES To explore strategies used by clinical programs to justify operations to decision-makers using the example of the Hospital Elder Life Program (HELP), an evidence-based, cost-effective program to improve care for hospitalized older adults. DESIGN Qualitative study design utilizing 62 in-depth, semi-structured interviews conducted with HELP staff members and hospital administrators between September 2008 and August 2009. SETTING 19 HELP sites in hospitals across the U.S. and Canada that had been recruiting patients for at least 6 months. PARTICIPANTS and MEASUREMENTS HELP staff and hospital administrator experiences sustaining the program in the face of actual or perceived financial threats, with a focus on factors they believe are effective in justifying the program to decision-makers in the hospital or health system. RESULTS Using the constant comparative method, a standard qualitative analysis technique, three major themes were identified across interviews. Each focuses on a strategy for successfully justifying the program and securing funds for continued operations: 1) interact meaningfully with decision-makers, including formal presentations that showcase operational successes, and also informal means that highlight the benefits of HELP to the hospital or health system; 2) document day-to-day, operational successes in metrics that resonate with decision-maker priorities; and 3) garner support from influential hospital staff that feed into administrative decision-making, particularly nurses and physicians. CONCLUSION As clinical programs face financially challenging times, it is important to find effective ways to justify their operations to decision-makers. Strategies described here may help clinically-effective and cost-effective programs sustain themselves, and thus may help improve care in their institutions. PMID:22091501
Thomas, Beena; Closson, Elizabeth F.; Biello, Katie; Menon, Sunil; Navakodi, Pandiaraja; Dhanalakshmi, A.; Mayer, Kenneth H.; Safren, Steven A.; Mimiaga, Matthew J.
2016-01-01
In India, men who have sex with men and engage in sex work (i.e., male sex workers; MSW) have a high risk of transmitting HIV. Globally, sex workers have become more spatially mobile due to advances in mobile phone technology. In 2012, in-depth qualitative feedback was garnered from 40 interviews with MSW and four focus groups with 35 key informants (KI) who had expert knowledge of the local MSW community to inform the design of an HIV prevention intervention among MSW in Chennai, India. All MSW were recruited during outreach by employees of a Chennai-based organization for MSM. The data were analyzed using a descriptive qualitative approach. MSW and KI discussed the need for intervention content that went beyond basic HIV psychoeducation. They emphasized the importance of addressing psychological distress, alcohol-related risk and sexual communication skills. Concerns were raised about confidentiality, privacy and scheduling. Participants endorsed a combination of in-person and mobile phone-delivered sessions as well as the integration of mobile phone messaging. These findings served as the basis for the development of a theoretically driven, manual-based intervention incorporating mobile phones. An open pilot assessed the feasibility and acceptability of the intervention with 8 MSW. Assessments and HIV testing were administered at baseline, three, and six months post-baseline. Exit interviews were conducted at the conclusion of the intervention. Retention for session attendance and assessment follow-up was 100%. There was a high level of acceptability for the format, structure and content. These data show initial promise, feasibility and acceptability of the intervention. PMID:26714684
I Still Haven't Finished Reading Alan Garner, But....
ERIC Educational Resources Information Center
Leonarder, Rod
1983-01-01
Describes a teaching experiment for the study of literature in which students focus on "special authors" and use is made of such teaching strategies as group work, full class discussion, wide reading, and individual research. (HOD)
Bond Behavior of Reinforcing Steel in Ultra-High Performance Concrete
DOT National Transportation Integrated Search
2014-11-01
Ultra-high performance concrete (UHPC) has garnered interest from the highway infrastructure community for its greatly enhanced mechanical and durability properties. The objective of this research is to extensively evaluate the factors that affect bo...
State of Practice for Emerging Waste Conversion Technologies
New technologies to convert municipal and other waste streams into fuels and chemical commodities, termed conversion technologies, are rapidly developing. Conversion technologies are garnering increasing interest and demand due primarily to alternative energy initiatives. These t...
Zeng, Xiangfang
2015-03-26
In September 2013, an experiment using Distributed Acoustic Sensing (DAS) was conducted at Garner Valley, a test site of the University of California Santa Barbara (Lancelle et al., 2014). This submission includes noise cross-correlation functions (NCF) . Each file includes a NCF between two channels. The name of each channel denotes the distance in meters from starting point of the fiber-optic cable. Lancelle, C., N. Lord, H. Wang, D. Fratta, R. Nigbor, A. Chalari, R. Karaulanov, J. Baldwin, and E. Castongia (2014), Directivity and Sensitivity of Fiber-Optic Cable Measuring Ground Motion using a Distributed Acoustic Sensing Array (abstract # NS31C-3935), AGU Fall Meeting. https://agu.confex.com/agu/fm14/meetingapp.cgi#Paper/19828 The e-poster is available at: https://agu.confex.com/data/handout/agu/fm14/Paper_19828_handout_696_0.pdf
Lancelle, Chelsea
2013-09-10
In September 2013, an experiment using Distributed Acoustic Sensing (DAS) was conducted at Garner Valley, a test site of the University of California Santa Barbara (Lancelle et al., 2014). This submission includes one 45 kN shear shaker (called “large shaker” on the basemap) test for three different measurement systems. The shaker swept from a rest, up to 10 Hz, and back down to a rest over 60 seconds. Lancelle, C., N. Lord, H. Wang, D. Fratta, R. Nigbor, A. Chalari, R. Karaulanov, J. Baldwin, and E. Castongia (2014), Directivity and Sensitivity of Fiber-Optic Cable Measuring Ground Motion using a Distributed Acoustic Sensing Array (abstract # NS31C-3935), AGU Fall Meeting. https://agu.confex.com/agu/fm1/meetingapp.cgi#Paper/19828 The e-poster is available at: https://agu.confex.com/data/handout/agu/fm14/Paper_19828_handout_696_0.pdf
Is it Right Time to Introduce Mumps Vaccine in Indias Universal Immunization Program?
Vaidya, S R; Hamde, V S
2016-06-08
Measles, mumps and rubella are vaccine preventable diseases. However, morbidity and mortality due to these diseases remain largely unnoticed in India. Measles has received much attention; mumps and rubella still need to garner attention. According to the World Health Organization, near-elimination of mumps could be achieved by maintaining high vaccine coverage using a two-dose strategy. However, Government of India has not yet decided on mumps vaccine. In this review, we have reviewed sero-prevalence studies, vaccine studies, outbreak investigations, virus isolation and virus genotyping studies on mumps. Overall, mumps seems to be a significant public health problem in India, but does not garner attention due to the absence of a surveillance and documentation system. Thus, inclusion of mumps antigen in the Universal immunization program would have added advantages, the economic burden imposed by the cost of the vaccine offset by a reduction in disease burden.
Evaluation of Dermatology Practice Online Reviews: Lessons From Qualitative Analysis.
Smith, Robert J; Lipoff, Jules B
2016-02-01
Patient satisfaction is an increasingly important component of health care quality measures. Online reviews of physicians represent a promising platform for capturing patient perspectives of care. To identify qualitative themes associated with patient reviews of dermatologic care on consumer reporting websites. A qualitative analysis was conducted of patient-generated reviews of dermatology practices on 2 consumer review platforms. Yelp is an online consumer portal for users to review their experience with local businesses; ZocDoc is an online patient-scheduling portal that provides opportunity for patients to write reviews of physician practices. A total of 518 reviews from 45 dermatology practices on Yelp and 4921 reviews from 45 dermatology providers on ZocDoc were collected from 3 geographically diverse cities: Philadelphia, Pennsylvania; Houston, Texas; and Seattle, Washington. The study was conducted from January 15 to July 15, 2015. Reviews were separated into high-scoring and low-scoring groups. An inductive qualitative method was used to code and identify key themes associated with positive and negative patient experiences. Analysis was completed upon reaching thematic saturation. Reported as mean (95% CI), the overall Yelp score for the 45 selected practices was 3.46 of 5 stars (3.17-3.75) and overall ZocDoc score for the 45 selected practices was 4.72 of 5 stars (4.47-4.80). The proportion of individual reviews giving a score of 5.0 was significantly higher on ZocDoc (3986 [81.0%]) than on Yelp (229 [44.2%]) (P < .001). Qualitative themes centered on characteristics of the physician and the practice. Themes that emerged from the high-scoring and low-scoring reviews were similar in content but opposite in valence. Physician-specific themes included temperament, knowledge and competency, physical examination, communication abilities, and mindfulness of cost. Practice-specific themes included scheduling, staff temperament, office cleanliness, waiting room, and insurance. Patients appreciated physicians who are kind, respectful, and thorough with the physical examination; empathetic about the emotional difficulty of skin disease; and cognizant of cost. Negative experiences were frequently affected by considerations outside of the physician-patient interaction, such as curt interactions with staff, difficulty with scheduling, practice cleanliness, and insurance problems. Patients reported relying on consumer websites to identify dermatology providers. Online consumer review websites are designed to facilitate instantaneous and public communication among patients. These platforms provide elaborate and timely data for dermatologists to garner insight into their patients' experiences. The themes identified in this study are consistent with past satisfaction studies and may aid dermatologists in optimizing the patient care experience.
Tzanetakis, Meropi; Kamphausen, Gerrit; Werse, Bernd; von Laufenberg, Roger
2016-09-01
In recent years, marketplaces in the darknet emerged where vendors and customers can exchange illicit drugs and other goods on digital platforms by using hidden internet services. The main thesis of this paper is that in an online environment, different practices for building trust and reputation emerge that stabilise market processes. Qualitative and quantitative data from a recent German project on conventional (offline) small-scale drug dealing as well as qualitative case studies on four online vendors operating on Agora market are used to explore alternative practices for building trust and reputation. They also explore the use of violence and logistics established on cryptomarkets in comparison to traditional dealing. To analyse the data we applied qualitative content analyses. For conventional commercial illicit drug dealing on various kinds of markets, trust between buyer and seller is a crucial issue, often emphasized by restricting deals to well-known persons. While this typically includes face-to-face contact, the opposite is true with online drug trading. It is characteristic of cryptomarkets that the parties involved in a transaction know neither the personal identity nor the physical location of one another. This is realised by using aliases, anonymising software, and cryptocurrencies for payments. Violence typically only plays a role in traditional drug dealing, but mostly, if at all, just as a latent threat for potential rule-breakers. Processing a transaction anonymously includes escrow services for the buyers, which makes trading more reliable, although they cannot completely prevent scamming. Furthermore, online drug marketplaces usually offer a customer feedback system that allows customers to rate vendors and review products. A positive vendor feedback helps building reputation and trust in such an online environment. With regard to logistics, most conventional small-scale dealers restrict their acts of selling to private surroundings to avoid encounters with law enforcement. In cryptomarkets, the purchased drugs are delivered by traditional postal services, sometimes to false addresses or to someone else's name to conceal the identity and address of the buyer. On virtual drug markets practices of building trust, conflict resolution and logistics is constantly evolving. They offer improved security solutions on the one hand while on the other hand scamming and fraud seem to be widely used on both online and conventional drug markets. Copyright © 2015 Elsevier B.V. All rights reserved.
Individual titanium zygomatic implant
NASA Astrophysics Data System (ADS)
Nekhoroshev, M. V.; Ryabov, K. N.; Avdeev, E. V.
2018-03-01
Custom individual implants for the reconstruction of craniofacial defects have gained importance due to better qualitative characteristics over their generic counterparts – plates, which should be bent according to patient needs. The Additive Manufacturing of individual implants allows reducing cost and improving quality of implants. In this paper, the authors describe design of zygomatic implant models based on computed tomography (CT) data. The fabrication of the implants will be carried out with 3D printing by selective laser melting machine SLM 280HL.
Speculation on Curriculum from the Perspective of William James.
ERIC Educational Resources Information Center
Shubert, William H; Zissis, Georgiana
1988-01-01
This article discusses the implications for curriculum theory, research, and practice of William James' thought. Also considered is the question of what curriculum theory and research might be like if James had garnered greater influence than Thorndike. (IAH)
2011-08-27
ISS028-E-035028 (27 Aug. 2011) --- NASA astronaut Mike Fossum, Expedition 28 flight engineer, trims astronaut Ron Garan's hair in the Tranquility node of the International Space Station. Fossum used hair clippers fashioned with a vacuum device to garner freshly cut hair.
Garrett Reisman, Expedition 17 Haircut in Harmony
2008-05-04
ISS017-E-006253 (4 May 2008) --- Astronaut Garrett Reisman, Expedition 17 flight engineer, trims his hair in the Harmony node of the International Space Station, using hair clippers fashioned with a vacuum device to garner freshly cut hair.
2011-08-27
ISS028-E-035053 (27 Aug. 2011) --- NASA astronaut Ron Garan, Expedition 28 flight engineer, trims astronaut Mike Fossum's hair in the Tranquility node of the International Space Station. Garan used hair clippers fashioned with a vacuum device to garner freshly cut hair.
Accessible transportation technologies research initiative (ATTRI) : online dialogue.
DOT National Transportation Integrated Search
2014-08-01
In coordination with Easter Seals Project ACTION (ESPA) and with support from Noblis, ATTRI held an online dialogue from May 15-June 6, 2014 to garner input on mobility and transportation technology for travelers with disabilities. Participants were ...
Key facilitators and best practices of hotel-style room service in hospitals.
Sheehan-Smith, Lisa
2006-04-01
This qualitative study sought to identify the features, advantages, and disadvantages of hotel-style room service; the barriers to, and facilitators for, implementing the process; and "best practices." The study took place in four heterogeneous hospitals. Participants included hospital administrators, managers, and room-service employees. Data-collection methods included semi-structured interviews, observations, and document analysis. Common features of hotel-style room service were meal delivery within 30 to 45 minutes, a restaurant-style menu, procedures to feed ineligible patients, tray assembly on demand, scripting, and waitstaff uniforms for room-service employees. The major barrier to implementing room service was obtaining nursing support. The key facilitators were the hospital's service-oriented culture, using a multidisciplinary planning team, engaging nursing departments early in the planning stages, and intense customer-service training of room-service employees. The overwhelming advantage was patients' control over their food choices. The main disadvantage was cost. Initial best practices in hotel-style room service include: (a) taking a multidisciplinary team approach for developing and implementing the process, (b) customer-service training, (c) using a customer-driven menu, (d) wearing waitstaff uniforms, and (e) using carts with airpots for dispensing hot beverages.
Learning mechanisms in multidisciplinary teamwork with real customers and open-ended problems
NASA Astrophysics Data System (ADS)
Heikkinen, Juho; Isomöttönen, Ville
2015-11-01
Recently, there has been a trend towards adding a multidisciplinary or multicultural element to traditional monodisciplinary project courses in computing and engineering. In this article, we examine the implications of multidisciplinarity for students' learning experiences during a one-semester project course for real customers. We use a qualitative research approach and base our analysis on students' learning reports on three instances of a project course titled Multidisciplinary working life project. The main contribution of this article is the unified theoretical picture of the learning mechanisms stemming from multidisciplinarity. Our main conclusions are that (1) students generally have a positive view of multidisciplinarity; (2) multidisciplinary teams enable students to better identify their own expertise, which leads to increased occupational identity; and (3) learning experiences are not fixed, as team spirit and student attitude play an important role in how students react to challenging situations arising from introduction of the multidisciplinarity.
DOE Office of Scientific and Technical Information (OSTI.GOV)
Anderson, A.V.; Henderson, D.P.
the EREN Customer Satisfaction Survey 1997 was designed to follow up the results of the 1995-96 Surveys, enabling comparison to the 1995- 96 baseline, and to provide additional qualitative feedback about EREN. Both the 1995-96 and 1997 Surveys had these objectives: Identify and define actual EREN users; Determine the value or benefits derived from the use of EREN; Determine the kind and quality of services that users want; Determine the users` levels of satisfaction with existing services; Determine users` preferences in both the sources of service and means of delivery; and Establish continuous quality improvement measures. This report presents themore » methodology used, scope and limitations of the study, description of the survey instrument, and findings regarding demographics, technical capabilities, usage patterns, general use, importance of and satisfaction with resources, and additional information and comments.« less
Gheewala, Pankti A; Peterson, Gregory M; Zaidi, Syed Tabish R; Jose, Matthew D; Castelino, Ronald L
2018-06-14
Community pharmacists are well positioned to deliver chronic kidney disease (CKD) screening services. However, little is known about the challenges faced by pharmacists during service implementation. This study aimed to explore community pharmacists' experiences and perceived barriers of implementing a CKD risk assessment service. Data collection was performed by using semistructured, open-ended interview questions. Pharmacists who had implemented a CKD screening service in Tasmania, Australia, were eligible to participate. A purposeful sampling strategy was used to select pharmacists, with variation in demographics and pharmacy location. A conventional content analysis approach was used to conduct the qualitative study. Transcripts were thematically analyzed by using the NVivo 11 software program. Initially, a list of free nodes was generated and data were coded exhaustively into relevant nodes. These nodes were then regrouped to form highly conceptualized themes. Five broad themes emerged from the analysis: contextual fit within community pharmacy; perceived scope of pharmacy practice; customer perception toward disease prevention; CKD - an underestimated disease; and remuneration for a beneficial service. Pharmacists found the CKD service efficient, user-friendly, and of substantial benefit to their customers. However, several pharmacists observed that their customers lacked interest in disease prevention, and had limited understanding of CKD. More importantly, pharmacists perceived the scope of pharmacy practice to depend substantially on interprofessional collaboration between pharmacists and general practitioners, and customer acknowledgment of pharmacists' role in disease prevention. Community pharmacists perceived the CKD service to be worth incorporating into pharmacy practice. To increase uptake, future CKD services should aim to improve customer awareness about CKD before providing risk assessment. Further research investigating strategies to enhance general practitioner involvement in pharmacist-initiated disease prevention services is also needed.
Thinking outside ISD: A management model for instructional design
NASA Astrophysics Data System (ADS)
Taylor, Tony Dewayne
The purpose of this study was to examine the effectiveness of an instructional system management-level model proposed by the author designed to orchestrate the efficient development and implementation of customer requested curriculum. The three phases of systems-based model are designed to ensure delivery of high quality and timely instruction are: (1) the assessment and documentation of organizational training requirements; (2) project management control of curriculum development; and (3) the implementation of relevant instruction by competent instructors. This model also provides (4) measurable and quantifiable course evaluation results to justify return on investment and validate its importance with respect to the customer's organizational strategic objectives. The theoretical approach for this study was systems theory-based due to the nature of the instructional systems design model and the systematic design of the management model. The study was accomplished using single-case study application of qualitative style of inquiry as described by Patton (2002). Qualitative inquiry was selected to collect and analyze participant holistic perspective assessment of effectiveness, relevance, and timeliness of the instructional design management model. Participants for this study included five managers, five subject matter experts, and six students assigned to a military organization responsible for the collection of hydrographic data for the U.S. Navy. Triangulation of data sources within the qualitative framework of the study incorporated the three participant groups---managers, SMEs, and students---incorporated multiple views of the course development and implementation to validate the findings and the remove researcher bias. Qualitative coding was accomplished by importing transcribed interviews into Microsoft Excel and sorted using Auto-Filter. The coded interviews indicated effective functionality in the views of the model from each of the three participant groups. Results from a pre-test/post-test comparative analysis indicated a significant difference between the pre-test and post-test mean at the p < .001 for the six students. Although the subject of the case study was within a military training environment, the application of the proposed instructional systems managerial model can be applied to the design, development, delivery, and assessment of instructional material in any line of study where quantifiable effective learning is the goal.
25. May 1985. DETAIL OF CELLAR STEPS AND EARTH WALL ...
25. May 1985. DETAIL OF CELLAR STEPS AND EARTH WALL OF CELLAR IN CENTRAL BLOCK - Borough House, West Side State Route 261, about .1 mile south side of junction with old Garners Ferry Road, Stateburg, Sumter County, SC
Ivanishin trims his hair in the Node 3
2011-12-18
ISS030-E-012662 (18 Dec. 2011) --- Russian cosmonaut Anatoly Ivanishin, Expedition 30 flight engineer, trims his hair in the Tranquility node of the International Space Station. Ivanishin used hair clippers fashioned with a vacuum device to garner freshly cut hair.
2013-10-05
ISS037-E-006568 (5 Oct. 2013) --- Russian cosmonaut Fyodor Yurchikhin, Expedition 37 commander, trims the hair of NASA astronaut Michael Hopkins, flight engineer, in the Node 1 module, called Unity. Yurchikhin used hair clippers fashioned with a vacuum device to garner freshly cut hair.
2009-05-03
ISS019-E-013266 (3 May 2009) --- Japan Aerospace Exploration Agency (JAXA) astronaut Koichi Wakata, Expedition 19/20 flight engineer, trims his hair in a crew compartment on the International Space Station, using hair clippers fashioned with a vacuum device to garner freshly cut hair.
51. March 1987. PATHWAY FORMING EASTERN BOUNDARY OF FORMAL GARDEN ...
51. March 1987. PATHWAY FORMING EASTERN BOUNDARY OF FORMAL GARDEN PLAN, LOOKING NORTH FROM SCHOOL - Borough House, West Side State Route 261, about .1 mile south side of junction with old Garners Ferry Road, Stateburg, Sumter County, SC
Kemp, Catherine B.; Redmon, Pamela
2016-01-01
Introduction Approximately 8,500 vape shops in the United States sell a variety of electronic nicotine delivery systems (ENDS). This study examined vape shop operators’ perceptions of benefits and risk of ENDS use, what they perceive to be the reasons for ENDS use, their source of product information, what information they shared with customers, and the impact of existing and future regulation of ENDS on its use and on their business. Methods We conducted qualitative interviews with 20 vape shop operators located in Florida, Georgia, South Carolina, and North Carolina in spring 2015. A semi-structured interview guide was used, and interviews were audio-recorded and transcribed verbatim. The transcripts were analyzed using NVIVO software. Result Vape shop owners perceived ENDS to be less harmful and more economical than conventional cigarettes and indicated that most of their customers used ENDS as a smoking cessation tool. Most owners were former smokers and used ENDS to quit. Shop owners relied on their personal experiences and the Internet for information, and shared information with customers at point of sale by using the shop’s website and social media. Most expressed concern that complying with potential regulations, including banning flavors or tax increases, would jeopardize their business. Some felt that ENDS should not be regulated as tobacco products and felt that big tobacco was behind these proposed regulations. Most owners supported age restrictions and quality controls for e-liquid. Conclusion Vape shop owners are in a unique position to serve as frontline consumer educators. Interventions should focus on providing them with current information on benefits and risks of ENDS and information on national, state, and local regulations and compliance requirements. PMID:27197081
Building brands without mass media.
Joachimsthaler, E; Aaker, D A
1997-01-01
Costs, market fragmentation, and new media channels that let customers bypass advertisements seem to be in league against the old ways of marketing. Relying on mass media campaigns to build strong brands may be a thing of the past. Several companies in Europe, making a virtue of necessity, have come up with alternative brand-building approaches and are blazing a trail in the post-mass-media age. In England, Nestlé's Buitoni brand grew through programs that taught the English how to cook Italian food. The Body Shop garnered loyalty with its support of environmental and social causes. Cadbury funded a theme park tied to its history in the chocolate business. Häagen-Dazs opened posh ice-cream parlors and got itself featured by name on the menus of fine restaurants. Hugo Boss and Swatch backed athletic or cultural events that became associated with their brands. The various campaigns shared characteristics that could serve as guidelines for any company hoping to build a successful brand: senior managers were closely involved with brand-building efforts; the companies recognized the importance of clarifying their core brand identity; and they made sure that all their efforts to gain visibility were tied to that core identity. Studying the methods of companies outside one's own industry and country can be instructive for managers. Pilot testing and the use of a single and continuous measure of brand equity also help managers get the most out of novel approaches in their ever more competitive world.
Patient accounting systems: needs and capabilities.
Kennedy, O G; Collignon, S
1987-09-01
In the first article of this series, it was stated that most finance executives are not very satisfied with the performance of their current patient accounting systems. What steps can a patient accounting system planner take to help ensure the system selected will garner high ratings from managers and users? Two primarily steps need to be taken. First, the planner needs to perform a thorough evaluation of both near- and long-term patient accounting requirements. He should determine which features and functions are most critical and ensure they are incorporated as selection criteria. The planner should also incorporate institutional planning into that process, such as planned expansion of facilities or services, to ensure that the system selected has the growth potential, interfacing capabilities, and flexibility to respond to the changing environment. Then, once system needs are fully charted, the planner should educate himself about the range of patient accounting system solutions available. The data show that most financial managers lack knowledge about most of the major patient accounting system vendors in the marketplace. Once vendors that offer systems that seemingly could meet needs are identified, the wise system planner will also want to obtain information from users about those vendors, to determine whether the systems perform as described and whether the vendor has been responsive to the needs of its customers. This step is a particularly important part of the planning process, because the data also show that users of some systems are significantly more satisfied than users of other patient accounting systems.
Lower-fat menu items in restaurants satisfy customers.
Fitzpatrick, M P; Chapman, G E; Barr, S I
1997-05-01
To evaluate a restaurant-based nutrition program by measuring customer satisfaction with lower-fat menu items and assessing patrons' reactions to the program. Questionnaires to assess satisfaction with menu items were administered to patrons in eight of the nine restaurants that volunteered to participate in the nutrition program. One patron from each participating restaurant was randomly selected for a semistructured interview about nutrition programming in restaurants. Persons dining in eight participating restaurants over a 1-week period (n = 686). Independent samples t tests were used to compare respondents' satisfaction with lower-fat and regular menu items. Two-way analysis of variance tests were completed using overall satisfaction as the dependent variable and menu-item classification (ie, lower fat or regular) and one of eight other menu item and respondent characteristics as independent variables. Qualitative methods were used to analyze interview transcripts. Of 1,127 menu items rated for satisfaction, 205 were lower fat, 878 were regular, and 44 were of unknown classification. Customers were significantly more satisfied with lower-fat than with regular menu items (P < .001). Overall satisfaction did not vary by any of the other independent variables. Interview results indicate the importance of restaurant during as an indulgent experience. High satisfaction with lower-fat menu items suggests that customers will support restaurant providing such choices. Dietitians can use these findings to encourage restaurateurs to include lower-fat choices on their menus, and to assure clients that their expectations of being indulged are not incompatible with these choices.
IT-based Physics Education in Korea
NASA Astrophysics Data System (ADS)
Lee, Keum-Hwi; Kim, Jin-Seung; Song, Hi-Sung
2001-04-01
Up to the mid-nineties, Korean education could be characterized by quantitative expansion, in line with the industrial development, and physics education was no exception. However, the rapid change in technology and international relations led to an ongoing educational reform for qualitative improvement. It strives for customer-oriented education, program divesification, and IT-rich training to prepare people for the future. This paper summarizes the current status of IT-based physics education with emphasis on collaborative effort recently initiated in the Korean physics community.
2017-12-01
emphasis on meeting deliverable dates over a focus on customer service and user experience, a common finding in McGrath and MacMillan’s (2000) research...including suggestions for reducing this burden, to Washington headquarters Services , Directorate for Information Operations and Reports, 1215...structure, process improvements, and training needs as the group prepares to support the retirement of the International Space Station in the 2020s and
NASA Astrophysics Data System (ADS)
Plourde, Lee Alton
This study was unique in garnering an early view at how the deterioration of science teacher education begins. This investigation examined the impact of the student teaching semester on preservice elementary teachers' personal efficacy beliefs and outcome expectancy beliefs in science teaching. Participants in the study included the student teachers of three separate cohort groups commencing and completing their student teaching semester at the same time. Qualitative data were gathered from interviews and observations from selected individuals of these cohort groups. Quantitative and qualitative research methods were employed in the study. Utilizing a pretest and posttest one group research design, quantitative data were obtained from the administration of a psychometric test, Science Teaching Efficacy Belief Instrument for preservice teachers (STEBI-B). The pretest was administered at the beginning of the student teaching semester, before the student teachers began their "soloing" teaching, and the posttest was administered at the completion of the student teaching semester and "soloing" period. Qualitative data were derived from interviews and observations which were audio recorded and transcribed. The results of this study revealed that the student teaching semester did not have a statistically significant impact on the subjects' sense of personal self-efficacy, but the influence was statistically significant in regards to the student teachers' beliefs about children's ability to learn science. Data gathered through interviews and observations suggested that beliefs appear to originate from one or more of the following: a lack of practical work, personal involvement, and hands-on manipulation in science related activities in elementary, secondary, and tertiary education; a dependence of science courses on textbooks and lectures; the dispassionate association with science teachers/instructors; a focus on formalized tests with no performance assessments; the lethargical attitude towards the teaching of science by inservice/mentor teachers; and the need for relevancy to personal lives. Additional results shed light onto the barriers and roadblocks encountered by student teachers when attempting to teach science to elementary students. Thew highlighted factors, along with the identification of elements which contribute to the effective teaching of elementary science, are thoroughly discussed.
2013-01-01
Background Despite the availability of evidence-based guidelines for managing allergic rhinitis in primary care, management of the condition in the United Kingdom (UK) remains sub-optimal. Its high prevalence and negative effects on quality of life, school performance, productivity and co-morbid respiratory conditions (in particular, asthma), and high health and societal costs, make this a priority for developing novel models of care. Recent Australian research demonstrated the potential of a community pharmacy-based ‘goal-focused’ intervention to help people with intermittent allergic rhinitis to self-manage their condition better, reduce symptom severity and improve quality of life. In this pilot study we will assess the transferability of the goal-focused intervention to a UK context, the suitability of the intervention materials, procedures and outcome measures and collect data to inform a future definitive UK randomized controlled trial (RCT). Methods/Design A pilot cluster RCT with associated preliminary economic analysis and embedded qualitative evaluation. The pilot trial will take place in two Scottish Health Board areas: Grampian and Greater Glasgow & Clyde. Twelve community pharmacies will be randomly assigned to intervention or usual care group. Each will recruit 12 customers seeking advice or treatment for intermittent allergic rhinitis. Pharmacy staff in intervention pharmacies will support recruited customers in developing strategies for setting and achieving goals that aim to avoid/minimize triggers for, and eliminate/minimize symptoms of allergic rhinitis. Customers recruited in non-intervention pharmacies will receive usual care. The co-primary outcome measures, selected to inform a sample size calculation for a future RCT, are: community pharmacy and customer recruitment and completion rates; and effect size of change in the validated mini-Rhinoconjunctivitis Quality of Life Questionnaire between baseline, one-week and six-weeks post-intervention. Secondary outcome measures relate to changes in symptom severity, productivity, medication adherence and self-efficacy. Quantitative data about accrual, retention and economic measures, and qualitative data about participants’ experiences during the trial will be collected to inform the future RCT. Discussion This work will lay the foundations for a definitive RCT of a community pharmacy-based ‘goal-focused’ self-management intervention for people with intermittent allergic rhinitis. Results of the pilot trial are expected to be available in April 2013. Trial registration Current Controlled Trials ISRCTN43606442 PMID:23856015
The Qualitative Measurement towards Emotional Feeling of Design for Product Development
NASA Astrophysics Data System (ADS)
Syaifoelida, Fevi; Megat Hamdan, M. A. M.; Murrad, M.; Aminuddin, Hazim
2018-04-01
To compete in today’s ever-growing technology market, a product needs to be well presentable to the customers. It is a challenge to design a product that is able to attract customer’s attention and to build their loyalty towards the product. A product needs to be designed with focus to give the maximum level of satisfaction to the end user which is the customer. That is the focus of this paper, to achieve customer’s satisfaction, by studying feelings and emotional value related to product designs using Kansei Engineering (KE) and to test how important that product element (level of satisfaction) by using Kano Method (KM). KE is a method of translating human emotions and feelings into product development. The method studies the human interaction and responses when a customer sees a product, then translates it into a new improved design. However, KE cannot stand on its own. It did not specify in which extends the feeling or emotions is important in a product. After we had the design appearance parameters from KE and existing design evaluation, it need to be classified which is more important than the other is. That is why Kano Method (KM) will also be used. Since this scope of study towards an emotional feeling of design (existing part/appearance) in Kano categories not in deep function of technical requirement, so KM will help to classify parts of product into categories, which part will give fully satisfaction while using it. It studies the more important attributes considered by the customers for improvement. The objective is to find out the design priority guide that can be used to maximize customer’s satisfaction. Therefore, in order to apply the qualitative measurement idea into the real situation, the headphone product is chosen (popular among students) as the product (the appearance of part, feeling when use it) domain for this study. As the results progressed, it was found out that the headband part of headphone is the most important part of the product. It needs to be durable and comfortably designed to give full satisfaction while using (Kano-functional). The research and development (R&D), and designing process of a product can be improved greatly to increase the customer’s satisfaction by capturing their emotional feeling in physiological design.
Porteous, Terry; Wyke, Sally; Smith, Sarah; Bond, Christine; Francis, Jill; Lee, Amanda J; Lowrie, Richard; Scotland, Graham; Sheikh, Aziz; Thomas, Mike; Smith, Lorraine
2013-07-15
Despite the availability of evidence-based guidelines for managing allergic rhinitis in primary care, management of the condition in the United Kingdom (UK) remains sub-optimal. Its high prevalence and negative effects on quality of life, school performance, productivity and co-morbid respiratory conditions (in particular, asthma), and high health and societal costs, make this a priority for developing novel models of care. Recent Australian research demonstrated the potential of a community pharmacy-based 'goal-focused' intervention to help people with intermittent allergic rhinitis to self-manage their condition better, reduce symptom severity and improve quality of life. In this pilot study we will assess the transferability of the goal-focused intervention to a UK context, the suitability of the intervention materials, procedures and outcome measures and collect data to inform a future definitive UK randomized controlled trial (RCT). A pilot cluster RCT with associated preliminary economic analysis and embedded qualitative evaluation. The pilot trial will take place in two Scottish Health Board areas: Grampian and Greater Glasgow & Clyde. Twelve community pharmacies will be randomly assigned to intervention or usual care group. Each will recruit 12 customers seeking advice or treatment for intermittent allergic rhinitis. Pharmacy staff in intervention pharmacies will support recruited customers in developing strategies for setting and achieving goals that aim to avoid/minimize triggers for, and eliminate/minimize symptoms of allergic rhinitis. Customers recruited in non-intervention pharmacies will receive usual care. The co-primary outcome measures, selected to inform a sample size calculation for a future RCT, are: community pharmacy and customer recruitment and completion rates; and effect size of change in the validated mini-Rhinoconjunctivitis Quality of Life Questionnaire between baseline, one-week and six-weeks post-intervention. Secondary outcome measures relate to changes in symptom severity, productivity, medication adherence and self-efficacy. Quantitative data about accrual, retention and economic measures, and qualitative data about participants' experiences during the trial will be collected to inform the future RCT. This work will lay the foundations for a definitive RCT of a community pharmacy-based 'goal-focused' self-management intervention for people with intermittent allergic rhinitis. Results of the pilot trial are expected to be available in April 2013. Current Controlled Trials ISRCTN43606442.
Three-dimensional printing: changing clinical care or just a passing fad?
Ryan, Justin; Gregg, Chelsea; Frakes, David; Pophal, Stephen
2017-01-01
Advances in medical imaging and three-dimensional (3D) reconstruction software have enabled a proliferation of 3D modeling and 3D printing for clinical applications. In particular, 3D printing has garnered an extraordinary media presence over the past few years. There is growing optimism that 3D printing can address patient specificity and complexity for improved interventional and surgical planning. Will this relatively untested technology bring about a paradigm shift in the clinical environment, or is it just a transient fad? Case studies and series centered around 3D printing are omnipresent in clinical and engineering journals. These primarily qualitative studies support the potential efficacy of the emerging technology. Few studies analyze the value of 3D printing, weighing its potential benefits against increasing costs (e.g., institutional overhead, labor, and materials). Clinical integration of 3D printing is growing rapidly, and its adoption into clinical practice presents unique workflow challenges. There are numerous clinical trials on the horizon that will finally help to elucidate the measured impact of 3D printing on clinical outcomes through quantitative analyses of clinical and economic metrics. The contrived integration of 3D printing into clinical practice seems all but certain as the value of this technology becomes more and more evident.
Understanding Medicaid Managed Care Investments in Members' Social Determinants of Health.
Gottlieb, Laura; Ackerman, Sara; Wing, Holly; Manchanda, Rishi
2017-08-01
Despite widespread interest in addressing social determinants of health (SDH) as a means to improve health and to reduce health care spending, little information is available about how to develop, sustain, and scale nonmedical interventions in diverse payer environments, including Medicaid Managed Care. This study aimed to explore how Medicaid Managed Care Organization (MMCO) leaders interpret their roles and responsibilities around SDH, how they garner resources to develop and sustain interventions to address SDH, and how they perceive the influences of external organizations on related activities. Semistructured qualitative key informant interviews were conducted with a purposive sample of 26 Medicaid Managed Care corporate executives. Data were analyzed with an iterative coding, thematic development and interpretation process. MMCO leaders' interests and activities around interventions to address SDH are described, as well as their perceptions of existing and potential incentives and barriers to expanding these interventions. Despite significant experimentation and programmatic diversity of interventions addressing social determinants, MMCO leaders struggle with clinical integration, financing, and evaluation efforts that could promote sustainability. Though their efforts are nascent, MMCO leaders are investing in tackling social determinants to improve health and to decrease health care spending in managed care settings that serve low-income populations. Results highlight both opportunities and concerns about sustaining and scaling clinical interventions addressing SDH.
What roles do middle managers play in implementation of innovative practices?
Engle, Ryann L.; Lopez, Emily R.; Gormley, Katelyn E.; Chan, Jeffrey A.; Charns, Martin P.; Lukas, Carol VanDeusen
2017-01-01
Background: Middle managers play key roles in hospitals as the bridge between senior leaders and frontline staff. Yet relatively little research has focused on their role in implementing new practices. Purpose: The aim of this study was to expand the understanding of middle managers’ influence in organizations by looking at their activities through the lens of two complementary conceptual frameworks. Methodology/Approach: We analyzed qualitative data from 17 Veterans Affairs Medical Centers with high and low potential to change organizational practices. We analyzed 98 interviews with staff ranging from senior leaders to frontline staff to identify themes within an a priori framework reflecting middle manager activities. Findings: Analyses yielded 14 emergent themes that allowed us to classify specific expressions of middle manager commitment to implementation of innovative practices (e.g., facilitate improvement innovation, garner staff buy-in). In comparing middle manager behaviors in high and low change potential sites, we found that most emergent themes were present in both groups. However, the activities and interactions described differed between the groups. Practice Implications: Middle managers can use the promising strategies identified by our analyses to guide and improve their effectiveness in implementing new practices. These strategies can also inform senior leaders striving to guide middle managers in those efforts. PMID:26488239
Participatory modeling and structured decision making
Robinson, Kelly F.; Fuller, Angela K.
2016-01-01
Structured decision making (SDM) provides a framework for making sound decisions even when faced with uncertainty, and is a transparent, defensible, and replicable method used to understand complex problems. A hallmark of SDM is the explicit incorporation of values and science, which often includes participation from multiple stakeholders, helping to garner trust and ultimately result in a decision that is more likely to be implemented. The core steps in the SDM process are used to structure thinking about natural resources management choices, and include: (1) properly defining the problem and the decision context, (2) determining the objectives that help describe the aspirations of the decision maker, (3) devising management actions or alternatives that can achieve those objectives, (4) evaluating the outcomes or consequences of each alternative on each of the objectives, (5) evaluating trade-offs, and (6) implementing the decision. Participatory modeling for SDM includes engaging stakeholders in some or all of the steps of the SDM process listed above. In addition, participatory modeling often is crucial for creating qualitative and quantitative models of how the system works, providing data for these models, and eliciting expert opinion when data are unavailable. In these ways, SDM provides a framework for decision making in natural resources management that includes participation from stakeholder groups throughout the process, including the modeling phase.
DOE Office of Scientific and Technical Information (OSTI.GOV)
none,
2014-09-01
This DOE Zero Energy Ready Home garnered an Affordable Builder award in the 2014 Housing Innovation Awards, for its highly insulated construction, minisplit heat pump and water heater, and triple pane windows.
2013-07-04
ISS036-E-014568 (4 July 2013) --- Russian cosmonaut Fyodor Yurchikhin, Expedition 36 flight engineer, trims the hair of Russian cosmonaut Alexander Misurkin, flight engineer, in the Unity node of the International Space Station. Yurchikhin used hair clippers fashioned with a vacuum device to garner freshly cut hair.
2009-11-15
ISS021-E-027120 (15 Nov. 2009) --- NASA astronaut Jeffrey Williams, Expedition 21 flight engineer, trims European Space Agency astronaut Frank De Winne's hair in the Destiny laboratory of the International Space Station. Williams used hair clippers fashioned with a vacuum device to garner freshly cut hair.
Wakata haircut in the Service Module (SM)
2009-04-04
ISS018-E-044602 (4 April 2009) --- Japan Aerospace Exploration Agency (JAXA) astronaut Koichi Wakata, Expedition 18/19 flight engineer, trims his hair in the Zarya module of the International Space Station, using scissors and a vacuum device to garner freshly cut hair.
Kuipers trims his hair in the Node 3
2011-12-30
ISS030-E-033523 (30 Dec. 2011) --- European Space Agency astronaut Andre Kuipers, Expedition 30 flight engineer, trims his hair in the Tranquility node of the International Space Station. Kuipers used hair clippers fashioned with a vacuum device to garner freshly cut hair.
2009-11-15
ISS021-E-027106 (15 Nov. 2009) --- NASA astronaut Jeffrey Williams, Expedition 21 flight engineer, trims Canadian Space Agency astronaut Robert Thirsk's hair in the Destiny laboratory of the International Space Station. Williams used hair clippers fashioned with a vacuum device to garner freshly cut hair.
Whitson gives Tani a haircut in Node 2
2007-12-01
ISS016-E-014192 (1 Dec. 2007) --- Astronaut Peggy A. Whitson, Expedition 16 commander, trims astronaut Daniel Tani's hair in the Harmony node of the International Space Station. Whitson used hair clippers fashioned with a vacuum device to garner freshly cut hair.
2012-11-10
ISS033-E-018991 (10 Nov. 2012) --- Russian cosmonaut Oleg Novitskiy, Expedition 33 flight engineer, trims the hair of Russian cosmonaut Evgeny Tarelkin, flight engineer, in the Tranquility node of the International Space Station. Novitskiy used hair clippers fashioned with a vacuum device to garner freshly cut hair.
2009-11-15
ISS021-E-027108 (15 Nov. 2009) --- NASA astronaut Jeffrey Williams, Expedition 21 flight engineer, trims Canadian Space Agency astronaut Robert Thirsk's hair in the Destiny laboratory of the International Space Station. Williams used hair clippers fashioned with a vacuum device to garner freshly cut hair.
Kotov receives haircut during Expedition 22
2010-01-19
ISS022-E-030607 (19 Jan. 2010) --- NASA astronaut Jeffrey Williams, Expedition 22 commander, trims Russian cosmonaut Oleg Kotov’s hair in the Harmony node of the International Space Station. Williams used hair clippers fashioned with a vacuum device to garner freshly cut hair.
Whitson gives Tani a haircut in Node 2
2007-12-01
ISS016-E-014193 (1 Dec. 2007) --- Astronaut Peggy A. Whitson, Expedition 16 commander, trims astronaut Daniel Tani's hair in the Harmony node of the International Space Station. Whitson used hair clippers fashioned with a vacuum device to garner freshly cut hair.
2013-10-05
ISS037-E-006571 (5 Oct. 2013) --- Russian cosmonaut Fyodor Yurchikhin, Expedition 37 commander, trims the hair of NASA astronaut Michael Hopkins, flight engineer, in the Unity node of the International Space Station. Yurchikhin used hair clippers fashioned with a vacuum device to garner freshly cut hair.
2013-10-05
ISS037-E-006565 (5 Oct. 2013) --- Russian cosmonaut Fyodor Yurchikhin, Expedition 37 commander, trims the hair of NASA astronaut Michael Hopkins, flight engineer, in the Unity node of the International Space Station. Yurchikhin used hair clippers fashioned with a vacuum device to garner freshly cut hair.
Kuipers trims his hair in the Node 3
2011-12-30
ISS030-E-033548 (30 Dec. 2011) --- European Space Agency astronaut Andre Kuipers, Expedition 30 flight engineer, trims his hair in the Tranquility node of the International Space Station. Kuipers used hair clippers fashioned with a vacuum device to garner freshly cut hair.
Technical Matters: Method, Knowledge and Infrastructure in Twentieth-Century Life Science
Creager, Angela N. H.; Landecker, Hannah
2010-01-01
Conceptual breakthroughs in science tend to garner accolades and attention. But, as the invention of tissue culture and the development of isotopic tracers show, innovative methods open up new fields and enable the solution of longstanding problems. PMID:19953684
ERIC Educational Resources Information Center
Kincaid, Douglas W.; Dillinger, Eric T.; Clayton, Michael
2006-01-01
Maintenance and operations (M&O) requirements dominate the life-cycle cost of a school facility. Historically, facility managers have struggled to secure funding to meet these requirements. Many deferred-maintenance issues result directly from M&O underfunding. However, new approaches and technologies now enable facility managers to use…
NASA Technical Reports Server (NTRS)
2004-01-01
Thomas R. Gavin joined the Jet Propulsion Laboratory (JPL) in 1962. Currently the Associate Director of Flight Projects and Mission Success he has garnered a long list of engineering and management positions, including serving as mission assurance manager for both the Voyager and Galileo projects.
EXPERIENCE IN INCINERATION APPLICABLE TO SUPERFUND SITE REMEDIATION
This document can be used as a reference tool for hazardous waste site remediation where incineration is used as a treatment alternative. It provides the user with information garnered from the experiences of others who use incineration. The document presents useful lessons in ev...
Contrasting controls of pH climatology in an open coast versus urban fjord estuary
Interactions of physical, chemical, and biological processes in the coastal zone can result in a highly variable carbonate chemistry regime. This characteristic variability in coastal areas has garnered renewed interest within the context of ocean acidification, yet the relative...
Florigen unmasked - exciting prospects for horticulture
USDA-ARS?s Scientific Manuscript database
The pioneer work of Garner and Allard, who coined the term “photoperiod” to describe the dramatic effects of day length on flowering of many plants, led to the widespread commercial use of photoperiod modification to control flowering in plants, particularly ornamentals. M.K. Chailakhyan suggested t...
ICCE/ICCAI 2000 Full & Short Papers (Others).
ERIC Educational Resources Information Center
2000
This document contains the following full and short papers from ICCE/ICCAI 2000 (International Conference on Computers in Education/International Conference on Computer-Assisted Instruction): (1) "A Code Restructuring Tool To Help Scaffold Novice Programmers" (Stuart Garner); (2) "An Assessment Framework for Information Technology Integrated…
ERIC Educational Resources Information Center
Focus on Basics, 1997
1997-01-01
Together, these four newsletters contain 36 articles devoted to adult literacy research and practice and the relationship between them. The following articles are included: "A Productive Partnership" (Richard J. Murnane, Bob Bickerton); "Welcome to 'Focus on Basics'" (Barbara Garner); "Applying Research on the Last Frontier" (Karen Backlund, Kathy…
ERIC Educational Resources Information Center
Coffey, Suzanne R.
2009-01-01
Two educations are available to those who are fortunate enough to continue their athletic careers at the nation's colleges and universities. The first kind, the most obvious and most important, is the education garnered when students are challenged to excel, experiment and stretch intellectually. Many faculty colleagues see this principal…
Operationalizing Coalitions of the Future
2002-04-01
Form 298 (Rev. 8-98) Prescribed by ANSI Std Z39-18 TABLE OF CONTENTS COALITIONS, ALLIANCES, AND FRIENDS: WHAT DOES IT ALL MEAN ? ...................... 5...operationalizing of the military aspect of a coalition strategy. COALITIONS, ALLIANCES, AND FRIENDS: WHAT DOES IT ALL MEAN ? How nations garner international
Cottonseed and cotton plant biomass
USDA-ARS?s Scientific Manuscript database
The cotton plant generates several marketable products as a result of the ginning process. The product that garners the most attention in regards to value and research efforts, is lint with cottonseed being secondary. In addition to lint and cottonseed, the plant material itself has a value that...
Physical and chemical characterization of waste wood derived biochars
USDA-ARS?s Scientific Manuscript database
Biochar, a solid byproduct generated during waste biomass pyrolysis or gasification in the absence (or near-absence) of oxygen, has recently garnered interest for both agricultural and environmental management purposes owing to its unique physicochemical properties, such as its high surface area and...
Wakata haircut in the Service Module (SM)
2009-04-04
ISS018-E-044596 (4 April 2009) --- Japan Aerospace Exploration Agency (JAXA) astronaut Koichi Wakata, Expedition 18/19 flight engineer, trims his hair in the Zarya module of the International Space Station, using hair clippers fashioned with a vacuum device to garner freshly cut hair.
2011-08-27
ISS028-E-035074 (27 Aug. 2011) --- NASA astronaut Mike Fossum, Expedition 28 flight engineer, trims the hair of Japan Aerospace Exploration Agency astronaut Satoshi Furukawa in the Tranquility node of the International Space Station. Fossum used hair clippers fashioned with a vacuum device to garner freshly cut hair.
2011-08-27
ISS028-E-035073 (27 Aug. 2011) --- NASA astronaut Mike Fossum, Expedition 28 flight engineer, trims the hair of Japan Aerospace Exploration Agency astronaut Satoshi Furukawa in the Tranquility node of the International Space Station. Fossum used hair clippers fashioned with a vacuum device to garner freshly cut hair.
Creamer gives Skvortsov a Haircut in Node 2
2010-05-09
ISS023-E-036484 (9 May 2010) --- NASA astronaut T.J. Creamer, Expedition 23 flight engineer, trims Russian cosmonaut Alexander Skvortsov's hair in the Harmony node of the International Space Station. Creamer used hair clippers fashioned with a vacuum device to garner freshly cut hair.
2011-08-27
ISS028-E-035071 (27 Aug. 2011) --- NASA astronaut Mike Fossum, Expedition 28 flight engineer, trims the hair of Japan Aerospace Exploration Agency astronaut Satoshi Furukawa in the Tranquility node of the International Space Station. Fossum used hair clippers fashioned with a vacuum device to garner freshly cut hair.
Creamer gives Skvortsov a Haircut in Node 2
2010-05-09
ISS023-E-036485 (9 May 2010) --- NASA astronaut T.J. Creamer, Expedition 23 flight engineer, trims Russian cosmonaut Alexander Skvortsov's hair in the Harmony node of the International Space Station. Creamer used hair clippers fashioned with a vacuum device to garner freshly cut hair.
Is Reaction Time Variability in ADHD Mainly at Low Frequencies?
ERIC Educational Resources Information Center
Karalunas, Sarah L.; Huang-Pollock, Cynthia L.; Nigg, Joel T.
2013-01-01
Background: Intraindividual variability in reaction times (RT variability) has garnered increasing interest as an indicator of cognitive and neurobiological dysfunction in children with attention deficit hyperactivity disorder (ADHD). Recent theory and research has emphasized specific low-frequency patterns of RT variability. However, whether…
Codependency's Relationship to Defining Characteristics in College Students
ERIC Educational Resources Information Center
Wells, Marolyn C.; Hill, Michele B.; Brack, Gregory; Brack, Catherine J.; Firestone, Elizabeth E.
2006-01-01
Evidence garnered by this study may help provide college counselors with a clinically useful model of codependency, informing their assessment and treatment planning of students who present with self-identified codependency characteristics. Specifically, codependence inclined students may exhibit tendencies toward self-defeating and covert…
Analytical Sociology: A Bungean Appreciation
ERIC Educational Resources Information Center
Wan, Poe Yu-ze
2012-01-01
Analytical sociology, an intellectual project that has garnered considerable attention across a variety of disciplines in recent years, aims to explain complex social processes by dissecting them, accentuating their most important constituent parts, and constructing appropriate models to understand the emergence of what is observed. To achieve…
ERIC Educational Resources Information Center
Kenney, Brian
2005-01-01
Few public buildings, and no libraries, have ever received the sort of acclaim that Seattle's central library garnered even before it opened in May 2004. "The Seattle building is thrilling from top to bottom," wrote Paul Goldberger in "The New Yorker." Herbert Muschamp, in the "New York Times," agreed: "In more…
Alvarez Del Arco, D; Rodríguez Rieiro, C; Sanchidrián De Blás, C; Alejos, B; Plá Mestre, R
2012-01-01
We examined the usefulness of incorporating a qualitative phase in the evaluation of the quality of care in a high-resolution medical service carried out with quantitative methods. A quantitative research was performed using a structured questionnaire and selecting interviewees by systematic randomized sampling methods (n=320). In addition, a qualitative research was carried on through semi-structured interviews with patients selected by convenience criteria (n=11), observations in the care assistance circuit, and a group interview with health professionals working in the service. A multidisciplinary research team conducted an individual analysis of the information collected in both quantitative and qualitative phases. Subsequently, three meetings based on group brainstorming techniques were held to identify the diverse contributions of each of the methodologies employed to the research, using affinity graphs to analyse the different results obtained in both phases and evaluate possible bias arising from the use of qualitative methods. Qualitative research allowed examining specific aspects of the health care service that had been collected in the quantitative phase, harmonizing the results obtained in the previous phase, giving in-depth data on the reasons for patient dissatisfaction with specific aspects, such as waiting times and available infrastructures, and identifying emerging issues of the service which had not been previously assessed. Overall, the qualitative phase enriched the results of the research. It is appropriate and recommendable to incorporate this methodological approach in research aimed at evaluating the quality of the service in specific health care settings, since it is provided first hand, by the voice of the customer. Copyright © 2011 SECA. Published by Elsevier Espana. All rights reserved.
Metrology of human-based and other qualitative measurements
NASA Astrophysics Data System (ADS)
Pendrill, Leslie; Petersson, Niclas
2016-09-01
The metrology of human-based and other qualitative measurements is in its infancy—concepts such as traceability and uncertainty are as yet poorly developed. This paper reviews how a measurement system analysis approach, particularly invoking as performance metric the ability of a probe (such as a human being) acting as a measurement instrument to make a successful decision, can enable a more general metrological treatment of qualitative observations. Measures based on human observations are typically qualitative, not only in sectors, such as health care, services and safety, where the human factor is obvious, but also in customer perception of traditional products of all kinds. A principal challenge is that the usual tools of statistics normally employed for expressing measurement accuracy and uncertainty will probably not work reliably if relations between distances on different portions of scales are not fully known, as is typical of ordinal or other qualitative measurements. A key enabling insight is to connect the treatment of decision risks associated with measurement uncertainty to generalized linear modelling (GLM). Handling qualitative observations in this way unites information theory, the perceptive identification and choice paradigms of psychophysics. The Rasch invariant measure psychometric GLM approach in particular enables a proper treatment of ordinal data; a clear separation of probe and item attribute estimates; simple expressions for instrument sensitivity; etc. Examples include two aspects of the care of breast cancer patients, from diagnosis to rehabilitation. The Rasch approach leads in turn to opportunities of establishing metrological references for quality assurance of qualitative measurements. In psychometrics, one could imagine a certified reference for knowledge challenge, for example, a particular concept in understanding physics or for product quality of a certain health care service. Multivariate methods, such as Principal Component Regression, can also be improved by exploiting the increased resolution of the Rasch approach.
Guthrie, John; Hoek, Janet; Darroch, Ella; Wood, Zoë
2015-01-01
Objectives Many of the approximately 8000 New Zealand retailers selling tobacco are small stores that tobacco companies have represented as victims of policy measures designed to reduce smoking. Despite this depiction, many retailers experience considerable ambivalence in selling tobacco, a product they know harms their customers. We explored how retailers perceived the proposed introduction of standardised (or ‘plain’) packaging and their assessment of arguments made by tobacco companies in submissions on proposed standardised packaging legislation. Participants Using qualitative in-depth interviews, we recruited and interviewed 23 retailers of dairies (small convenience stores), small supermarkets, and service stations. Analyses Data were analysed using a protocol-driven approach; this stance enabled direct analysis of tobacco companies’ arguments, particularly those purporting to represent retailers’ concerns. Results Retailers were concerned about the financial implications of standardised packaging and the effects it may have on their ability to provide rapid and efficient customer service. However, few thought standardised packaging would foster illicit trade or spawn further regulation; most placed public health goals ahead of tobacco companies’ ‘rights’, and many supported government intervention to protect population health. Conclusions Retailers held ambivalent views on standardised packaging; while they were concerned about short-term effects on their business, they recognised the harm smoking causes. Policymakers and health researchers could collaborate more effectively with retailers by assisting them to create financially viable roles more compatible with public health objectives. PMID:26553840
A qualitative study of the food-related experiences of rural village shop customers.
Scarpello, T; Poland, F; Lambert, N; Wakeman, T
2009-04-01
In the UK, although food choice in urban contexts has been widely studied, far less empirical information has been gathered from rural settings. With the closure of local services, some rural dwellers were believed to experience difficulties in meeting healthy eating recommendations. The present study aimed to explore perceptions of village store users. Semi-structured, in-depth interviews were conducted individually with 40 adults who were frequent users of rural village shops in Norfolk, UK. Participants were purposively selected to ensure that a wide demographic cross-section of customers was obtained. Interviews focused upon food choice strategies; attitudes towards rural food retail; and the provision of healthy foods. Interviews were transcribed verbatim and analysed qualitatively, using an established interpretative phenomenological approach. Four main themes emerged as drivers of food choice in rural villages: (1) village store as icon, which described how the perceived centrality of village shops influenced food choices; (2) village store as a service provider, which described top-up shopping behaviours; (3) alternative food sources, which described store users desires for local foods and their attitudinal conflicts towards supermarkets; and (4) lifestyle factors, which described the influence of factors such as time pressures, access to cars and family structures. Food choices were strongly influenced by the distinctive characteristics of the rural environment. Village shops were seen as important for community identity ('rural idyll'), as well as providing access to food and services. However, desires were made apparent for a greater range of healthy, fresh and locally-sourced foods.
Driving a car with custom-designed fuzzy inferencing VLSI chips and boards
NASA Technical Reports Server (NTRS)
Pin, Francois G.; Watanabe, Yutaka
1993-01-01
Vehicle control in a-priori unknown, unpredictable, and dynamic environments requires many calculational and reasoning schemes to operate on the basis of very imprecise, incomplete, or unreliable data. For such systems, in which all the uncertainties can not be engineered away, approximate reasoning may provide an alternative to the complexity and computational requirements of conventional uncertainty analysis and propagation techniques. Two types of computer boards including custom-designed VLSI chips were developed to add a fuzzy inferencing capability to real-time control systems. All inferencing rules on a chip are processed in parallel, allowing execution of the entire rule base in about 30 microseconds, and therefore, making control of 'reflex-type' of motions envisionable. The use of these boards and the approach using superposition of elemental sensor-based behaviors for the development of qualitative reasoning schemes emulating human-like navigation in a-priori unknown environments are first discussed. Then how the human-like navigation scheme implemented on one of the qualitative inferencing boards was installed on a test-bed platform to investigate two control modes for driving a car in a-priori unknown environments on the basis of sparse and imprecise sensor data is described. In the first mode, the car navigates fully autonomously, while in the second mode, the system acts as a driver's aid providing the driver with linguistic (fuzzy) commands to turn left or right and speed up or slow down depending on the obstacles perceived by the sensors. Experiments with both modes of control are described in which the system uses only three acoustic range (sonar) sensor channels to perceive the environment. Simulation results as well as indoors and outdoors experiments are presented and discussed to illustrate the feasibility and robustness of autonomous navigation and/or safety enhancing driver's aid using the new fuzzy inferencing hardware system and some human-like reasoning schemes which may include as little as six elemental behaviors embodied in fourteen qualitative rules.
What influences a patient's decision to use custom-made orthopaedic shoes?
van Netten, Jaap J; Dijkstra, Pieter U; Geertzen, Jan H B; Postema, Klaas
2012-06-08
Despite potential benefits, some patients decide not to use their custom-made orthopaedic shoes (OS). Factors are known in the domains 'usability', 'communication and service', and 'opinion of others' that influence a patient's decision to use OS. However, the interplay between these factors has never been investigated. The aim of this study was to explore the interplay between factors concerning OS, and the influences thereof on a patient's decision to use OS. A mixed-methods design was used, combining qualitative and quantitative data by means of sequential data analysis and triangulation. Priority was given to the qualitative part. Qualitative data was gathered with a semi-structured interview covering the three domains. Data was analysed using the framework approach. Quantitative data concerned the interplay between factors and determining a rank-order for the importance of factors of 'usability'. A patient's decision to use OS was influenced by various factors indicated as being important and by acceptance of their OS. Factors of 'usability' were more important than factors of 'communication'; the 'opinion of others' was of limited importance. An improvement of walking was indicated as the most important factor of 'usability'. The importance of other factors (cosmetic appearance and ease of use) was determined by reaching a compromise between these factors and an improvement of walking. A patient's decision to use OS is influenced by various factors indicated as being important and by acceptance of their OS. An improvement of walking is the most important factor of 'usability', the importance of other factors (cosmetic appearance and ease of use) is determined by reaching compromises between these factors and an improvement of walking. Communication is essential to gain insight in a patient's acceptance and in the compromises they are willing to reach. This makes communication the key for clinicians to influence a patient's decision to use OS.
The Students’ Viewpoint on Quality of Educational Services in Iran
Siamian, Hasan; Rostami, Farideh; Ghara, Aliasghar Nadi; Abedi, Ghassem
2017-01-01
Background: Recently, focusing on higher education quality has got increasingly critical. The novel managerial attitudes have defined the customer-demanded quality. Based on this, recognizing the receivers’ perception of the quality of the services offered and evaluating the quality of the service is considered of the basic measures taken in order to develop quality promotion programs. Therefore, this is a qualitative research conducted for students’ viewpoint on quality of educational services. Material and Methods: This qualitative study has been performed by the phenomenological method. The samples have been selected based on goal-oriented approach. In this qualitative research, the required data have been collected in two phases (90 individual interviews and 30 focus group discussions) at Mazandaran University of Medical Sciences during which the participants have conveyed their experiences and expectations encountering the educational quality topic. All the interviews have been recorded and implemented. The interviews analysis has been carried out simultaneously with the implementation and using theme analysis by Smith method. Results: According to the findings regarding the definition of quality, the students have emphasized two important aspects including “educational services standards by the teacher “and “the students’ satisfaction”. Thus the final education quality resulted from the students’ experiences and perception is this way: “Presenting the students educational services in class and out of class compatible with the educational services standards so that it results in the students’ satisfaction”. When a person views her/him-self rightful as a customer, whatever seems necessary to them appears like a requirement. Then regarding paying attention and reflecting on the customers’ perceived needs, it is possible to determine their expectations limit to some extent. Conclusion: Therefore, designing educational quality standards in order to evaluate the teachers’ function without taking the stakeholders’ perspective into account is not practical. This research-extracted finding can present the stakeholders’ perspective encountering the educational quality. PMID:28484355
Food allergy training event for restaurant staff; a pilot evaluation
2014-01-01
A previous cross-sectional survey highlighted that restaurant staff in Brighton had gaps in their knowledge of food allergy, which could lead to the provision of unsafe meals to food-allergic customers. A food allergy training event was developed by a multi-disciplinary team (health service researcher, clinician, teacher and patient group representative) to equip restaurant staff with the knowledge and skills necessary to safely serve food-allergic customers. This evaluation summarises the training event’s impact on participants’ knowledge of food allergy and their satisfaction with the event. No attendee had previously attended any formal training on food allergy. The percentage of participants who answered all true-false questions correctly increased from 82% before the training event to 91% afterwards. The percentage of participants who were able to name at least three common allergens increased from 9% to 64%. Both quantitative and qualitative feedback was positive. Restaurant staff require a good understanding of food allergy to ensure that food-allergic customers are kept safe, and their restaurants operate within the law. This food allergy training event improved participants’ absolute knowledge of food allergy, and attendees changed practice. Recommendations are made which could improve the impact and uptake of future food allergy training events. PMID:25225607
Non-urgent accident and emergency department use as a socially shared custom: a qualitative study
Keizer Beache, Simone; Guell, Cornelia
2016-01-01
Objective We explored attitudes of non-urgent accident and emergency department (AED) patients in the middle-income healthcare setting Saint Vincent and the Grenadines (SVG) in the Caribbean to understand how and why they decide to seek emergency care and resist using primary care facilities. Methods In 2013, we conducted 12 semistructured interviews with a purposive sample of non-urgent AED users from a variety of social backgrounds. Verbatim transcripts were analysed with a grounded theory approach. Results In this study, we found, first, that participants automatically chose to visit the AED and described this as a locally shared custom. Second, the healthcare system in SVG reinforced this habitual use of the AED, for example, by health professionals routinely referring non-urgent cases to the AED. Third, there was also some deliberate use; patients took convenience and the systemic encouragement into account to determine that the AED was the most appropriate choice for healthcare. Conclusions We conclude that the attitudes and habits of the Vincentian non-urgent patient are major determinants of their AED use and are intricately linked to local, socially shared practices of AED use. Findings show that health services research should reconsider rational choice behaviour models and further explore customs of health-seeking. PMID:25841166
The new consumer of medicine--the pharmacy technicians' perspective.
Traulsen, Janine M; Noerreslet, Mikkel
2004-08-01
Market research, and more recently health services research, has adopted the concept of the 'new consumer' to describe customers/patients who are becoming more demanding. This study aims to determine the relevancee of the concept 'new consumer' for pharmacy practice, in light of the theory of 'risk society'. Qualitative in-depth interviews were carried out with seven pharmacy technicians from six different pharmacies in the Copenhagen area, Denmark. They were asked to describe developments, over time, in consumer behaviour. They were asked to focus on three themes: information, the authority of the pharmacy staff, and their predictions of the future pharmacy customer. Young customers, particularly parents of pre-school children, as well as the chronically ill appeared to share the characteristics associated with the 'new consumer'. They were: information strong (well-informed) and information seeking (inquisitive); asked critical questions; showed a desire to longer initiate dialogue; sought counselling and in general no longer blindly accepted the authority of the pharmacy staff. According to pharmacy technicians a 'new consumer' does exist and is visible in community pharmacies in Copenhagen. Seen in light of the theory of risk society, we further conclude that the behaviour of the 'new consumer' is indicative of an attempt to minimize risk of drug therapy.
McCormack, James L; Sittig, Dean F; Wright, Adam; McMullen, Carmit; Bates, David W
2012-01-01
Objective Computerized provider order entry (CPOE) with clinical decision support (CDS) can help hospitals improve care. Little is known about what CDS is presently in use and how it is managed, however, especially in community hospitals. This study sought to address this knowledge gap by identifying standard practices related to CDS in US community hospitals with mature CPOE systems. Materials and Methods Representatives of 34 community hospitals, each of which had over 5 years experience with CPOE, were interviewed to identify standard practices related to CDS. Data were analyzed with a mix of descriptive statistics and qualitative approaches to the identification of patterns, themes and trends. Results This broad sample of community hospitals had robust levels of CDS despite their small size and the independent nature of many of their physician staff members. The hospitals uniformly used medication alerts and order sets, had sophisticated governance procedures for CDS, and employed staff to customize CDS. Discussion The level of customization needed for most CDS before implementation was greater than expected. Customization requires skilled individuals who represent an emerging manpower need at this type of hospital. Conclusion These results bode well for robust diffusion of CDS to similar hospitals in the process of adopting CDS and suggest that national policies to promote CDS use may be successful. PMID:22707744
Paths to Victory: Lessons from Modern Insurgencies
2013-01-01
result, the gov- ernment in Zagreb soon garnered the perception of a competent and The Cases 61 capable state. While the Croats fought valiantly...exhibited enough positive practices on balance to prevail and secure the country’s independence with its capital in Zagreb . Afghanistan (Post-Soviet), 1992
ERIC Educational Resources Information Center
Hose, Linda; Ford, E. J.
2014-01-01
Based on personal experiences garnered through years of adjunct instruction, the authors explore the challenges associated with working in academia without the guarantees of a long-term contract or tenure. Further, adjuncts are desperate to accept any position that is remunerative and this willingness undermines contract negotiation leverage of…
Disciplinary versus Academic Sanctions in Higher Education: A Doomed Dichotomy?
ERIC Educational Resources Information Center
Dutile, Fernand N.
2003-01-01
Explains that courts have generally subjected disciplinary action to procedural due process under the Fourteenth Amendment, while academic sanctions have garnered greater deference. Examines the judicial history of this dual track, establishes the difficulty of characterizing as either disciplinary or academic the countless situations reflecting…
Burbank trims Shkaplero's hair in the Node 3
2011-12-18
ISS030-E-012660 (18 Dec. 2011) --- NASA astronaut Dan Burbank, Expedition 30 commander, trims the hair of Russian cosmonaut Anton Shkaplerov, flight engineer, in the Tranquility node of the International Space Station. Burbank used hair clippers fashioned with a vacuum device to garner freshly cut hair.
Burbank trims Shkaplerov's hair in the Node 3
2012-03-18
ISS030-E-161707 (18 March 2012) --- NASA astronaut Dan Burbank, Expedition 30 commander, trims the hair of Russian cosmonaut Anton Shkaplerov, flight engineer, in the Tranquility node of the International Space Station. Burbank used hair clippers fashioned with a vacuum device to garner freshly cut hair.
Shkaplerov trims Burbank's hair in the Node 3
2011-12-18
ISS030-E-012655 (18 Dec. 2011) --- Russian cosmonaut Anton Shkaplerov, Expedition 30 flight engineer, trims the hair of NASA astronaut Dan Burbank, commander, in the Tranquility node of the International Space Station. Shkaplerov used hair clippers fashioned with a vacuum device to garner freshly cut hair.
2014-02-22
ISS038-E-054117 (22 Feb. 2014) --- Japan Aerospace Exploration Agency astronaut Koichi Wakata, Expedition 38 flight engineer, trims the hair of NASA astronaut Rick Mastracchio, flight engineer, in the Unity node of the International Space Station. Wakata used hair clippers fashioned with a vacuum device to garner freshly cut hair.
2014-02-22
ISS038-E-054116 (22 Feb. 2014) --- Japan Aerospace Exploration Agency astronaut Koichi Wakata, Expedition 38 flight engineer, trims the hair of NASA astronaut Rick Mastracchio, flight engineer, in the Unity node of the International Space Station. Wakata used hair clippers fashioned with a vacuum device to garner freshly cut hair.
Whitson gives Tani a haircut in Node 2
2007-12-30
ISS016-E-019457 (30 Dec. 2007) --- Astronaut Daniel Tani, Expedition 16 flight engineer, trims his hair in the Harmony node of the International Space Station. Tani used hair clippers fashioned with a vacuum device to garner freshly cut hair. Astronaut Peggy Whitson, commander, assisted Tani.
Incorporation of genomic information into genetic evaluation: U. S. beef industry as a model
USDA-ARS?s Scientific Manuscript database
In his presentation, Dr. Kuehn described approaches for using information garnered through developments in genomics to improve the accuracy of genetic evaluation. He considered the history of these molecular-based techniques, including their strengths and potential weaknesses, and his experiences wi...
ERIC Educational Resources Information Center
Benson, Diane E.
2003-01-01
On December 12, 2000, one of the top three headlines on the front page of the "Anchorage Daily News" ("ADN") read, "Student Attacks Professor's Poem." The subtitle read, ""Indian Girls" described as racist, insulting." One of the two primary photos on the front page that garnered attention was the…
An Examination of the Validity of Social Subtypes in Autism.
ERIC Educational Resources Information Center
Borden, M. Christopher; Ollendick, Thomas H.
1994-01-01
Examination of 53 children with autism supported the validity of the subtypes "aloof" and "active-but-odd" as predictors of behavior across language/communication, reciprocal social interaction, and stereotyped behavior/restricted interest domains. Partial support for an intermediate, "passive" subtype was garnered. (Author/JDD)
Opportunities and Problems in Marketing Programs.
ERIC Educational Resources Information Center
Coe, Barbara J.; Welch, Joe
1988-01-01
A description and discussion of a university market penetration plan looks at problems and opportunities related to market selection, establishment of performance objectives, timing, use of human resources, developing a promotional plan and activities, doing a market survey, garnering alumni support, using the media, and using college-community…
The Consequences of Including Seductive Details during Lecture
ERIC Educational Resources Information Center
Harp, Shannon F.; Maslich, Amy A.
2005-01-01
When text passages include seductive details (i.e., interesting, tangentially related adjuncts that are irrelevant to the lesson), students perform worse on recall (Garner, Gillingham, & White, 1989) and problem-solving tests (Harp & Mayer, 1997, 1998) than students reading the same material without seductive details. To determine whether…
ERIC Educational Resources Information Center
Mayer, Caroline E.
2010-01-01
Faced with large and continued cuts in state funding, U.S. public postsecondary institutions are looking for new ways to both communicate their needs and garner support. They are calling on longtime supporters, enlisting new allies, developing strategic alliances, and crafting new messages and campaigns--all to underscore the importance of higher…
Learning and Retention through Predictive Inference and Classification
ERIC Educational Resources Information Center
Sakamoto, Yasuaki; Love, Bradley C.
2010-01-01
Work in category learning addresses how humans acquire knowledge and, thus, should inform classroom practices. In two experiments, we apply and evaluate intuitions garnered from laboratory-based research in category learning to learning tasks situated in an educational context. In Experiment 1, learning through predictive inference and…
Comparison of Traditional and Trial-Based Methodologies for Conducting Functional Analyses
ERIC Educational Resources Information Center
LaRue, Robert H.; Lenard, Karen; Weiss, Mary Jane; Bamond, Meredith; Palmieri, Mark; Kelley, Michael E.
2010-01-01
Functional analysis represents a sophisticated and empirically supported functional assessment procedure. While these procedures have garnered considerable empirical support, they are often underused in clinical practice. Safety risks resulting from the evocation of maladaptive behavior and the length of time required to conduct functional…
Mitchell, Lauren L; Peterson, Colleen M; Rud, Shaina R; Jutkowitz, Eric; Sarkinen, Andrielle; Trost, Sierra; Porta, Carolyn M; Finlay, Jessica M; Gaugler, Joseph E
2018-03-01
Technologies have emerged that aim to help older persons with Alzheimer's disease and related dementias (ADRDs) remain at home while also supporting their caregiving family members. However, the usefulness of these innovations, particularly in home-based care contexts, remains underexplored. The current study evaluated the acceptability and utility of an in-home remote activity monitoring (RAM) system for 30 family caregivers of persons with ADRD via quantitative survey data collected over a 6-month period and qualitative survey and interview data collected for up to 18 months. A parallel convergent mixed methods design was employed. The integrated qualitative and quantitative data suggested that RAM technology offered ongoing monitoring and provided caregivers with a sense of security. Considerable customization was needed so that RAM was most appropriate for persons with ADRD. The findings have important clinical implications when considering how RAM can supplement, or potentially substitute for, ADRD family care.
NASA Astrophysics Data System (ADS)
Wahyudi, R. D.
2017-11-01
The problem was because of some indicators qualitatively assessed had been discussed in engineering field. Whereas, qualitative assessment was presently used in certain occasion including in engineering field, for instance, the assessment of service satisfaction. Probably, understanding of satisfaction definition caused bias if customers had their own definition of satisfactory level of service. Therefore, the use of fuzzy logic in SERVQUAL as service satisfaction measurement tool would probably be useful. This paper aimed to investigate the role of fuzzy in SERVQUAL by comparing result measurement of SERVQUAL and fuzzy SERVQUAL for study case of hotel service evaluation. Based on data processing, initial result showed that there was no significant different between them. Thus, either implementation of fuzzy SERVQUAL in different case or study about the role of fuzzy logic in SERVQUAL would be interesting further discussed topic.
Hadziabdic, Emina; Hjelm, Katarina
2018-04-01
The study aims to describe the establishment of a culturally specific nursing home for Finnish-speaking older persons in Sweden. A descriptive qualitative study. A descriptive case study based on a review of 14 public documents and individual interviews with two experts in the area, analysed with qualitative content analysis. This study found that shared language, preservation of customs and habits and collaboration between the representatives of the municipality, Finnish-speaking migrant associations and staff at the nursing home influenced the development of the culturally specific nursing home for older Finnish-speaking people intended to avoid loneliness, isolation and misunderstandings among older Finnish-speaking. Collaboration between healthcare service for older persons and minority people resulted in an optimal culturally specific nursing home, simultaneously encountering the majority culture. Nursing and healthcare services need to be aware of positive effects of collaboration with stakeholders to achieve optimal culturally specific nursing homes.
ERIC Educational Resources Information Center
Van Eyck, Laila
1995-01-01
Techniques for college and university administrators and alumni to use in garnering support for or against state legislation include: gathering diverse experts; selecting a defense and/or offense; remaining flexible; flooding legislative offices with communications; meeting with local newspaper editors and legislators; distributing fact sheets to…
The Problem with Briefs, in Brief
ERIC Educational Resources Information Center
Conaway, Carrie L.
2013-01-01
Policy briefs written by academics--the kind typically published in "Education Finance and Policy"--should be a crucial source of information for policy makers. Yet too frequently these briefs fail to garner the consideration they deserve. Their authors are too focused on the potential objections of their fellow academics, who are…
HEART RATE VARIABILITY IN RODENTS — USES AND CAVEATS IN TOXICOLOGICAL STUDIES
Heart rate variability (HRV) is a measure of cardiac pacing dynamics that has recently garnered a great deal of interest in environmental health studies. While the use of these measures has become popular, much uncertainty remains in the interpretation of results, both in terms ...
Putting Health Education on the Public Health Map in Canada--The Role of Higher Education
ERIC Educational Resources Information Center
Vamos, Sandra; Hayos, Julia
2010-01-01
The health education profession has developed over recent years garnering national and international attention. Canada's evolving health education perspective emphasizing the concept of health literacy within the broader public health system reflects the need for trained, competent and skilled health educators designing, implementing and…
Measuring Social Capital among Youth: Applications in Environmental Education
ERIC Educational Resources Information Center
Krasny, Marianne E.; Kalbacker, Leigh; Stedman, Richard C.; Russ, Alex
2015-01-01
Although critiqued for circular reasoning and lack of definitional and analytic clarity, social capital has garnered widespread interest in two areas relevant to environmental education (EE): the impact of family and community-level social capital on positive youth development and of community-level social capital in fostering collective action to…
Coverage of the Stanford Prison Experiment in Introductory Psychology Courses
ERIC Educational Resources Information Center
Bartels, Jared M.; Milovich, Marilyn M.; Moussier, Sabrina
2016-01-01
The present study examined the coverage of Stanford prison experiment (SPE), including criticisms of the study, in introductory psychology courses through an online survey of introductory psychology instructors (N = 117). Results largely paralleled those of the recently published textbook analyses with ethical issues garnering the most coverage,…
The Problem of Boys' Literacy Underachievement: Raising Some Questions
ERIC Educational Resources Information Center
Watson, Anne; Kehler, Michael; Martino, Wayne
2010-01-01
Boys' literacy underachievement continues to garner significant attention and has been identified by journalists, educational policymakers, and scholars in the field as the cause for much concern. It has been established that boys perform less well than girls on literacy benchmark or standardized tests. According to the National Assessment of…
Infants' Meaning-Making and the Development of Mental Health Problems
ERIC Educational Resources Information Center
Tronick, Ed; Beeghly, Marjorie
2011-01-01
We argue that infant meaning-making processes are a central mechanism governing both typical and pathological outcomes. Infants, as open dynamic systems, must constantly garner information to increase their complexity and coherence. They fulfill this demand by making nonverbal "meaning"--affects, movements, representations--about themselves in…
Disciplinary Notations: Where Do We Go from Here?
ERIC Educational Resources Information Center
Wold-McCormick, Kristi
2018-01-01
Few higher education topics have garnered as much interest in recent years as behavioral misconduct and disciplinary notifications. Academic, student affairs, and enrollment management professionals along with legislators and the general public have all had an interest in and voice on these issues. An American Association of Collegiate Registrars…
Cartooning Your Way to Student Motivation
ERIC Educational Resources Information Center
Sallis, Derek; Rule, Audrey C.; Jennings, Ethan
2009-01-01
Unmotivated, underachieving students pose a huge challenge for teachers. One way to motivate and stimulate student interest in a topic is to use humor. Humor can help students make new connections in learning and improves retention of information (Garner 2006). In this article, the authors describe how they integrated art and literature with…
Building Support for Coordinated School Health Programs
ERIC Educational Resources Information Center
Alter, Randi J.; Lohrmann, David K.
2005-01-01
This study sought to identify successful strategies for garnering stakeholder support for coordinated school health programs (CSHP) - an interactive, multi-component approach to health promotion among students and school staff. In the late 1990's several states were awarded federal funding to build infrastructure for CSHP. Directors from these…
Psychometric Properties of the Eating Attitudes Test
ERIC Educational Resources Information Center
Ocker, Liette B.; Lam, Eddie T. C.; Jensen, Barbara E.; Zhang, James J.
2007-01-01
The study was designed to examine the construct validity and internal consistency reliability of the Eating Attitudes Test (EAT) using a confirmatory factor analysis (CFA). Two widely adopted EAT models were tested: three-factor (Dieting, Bulimia and Food Preoccupation, and Oral Control) with 26 items (Garner, Olmsted, Bohr, & Garfinkel, 1982),…
ERIC Educational Resources Information Center
Hawke, Catherine
2011-01-01
Many commentators have noted that the 2010 Supreme Court term was without the "fireworks" of recent years and, therefore, this year the Court garnered limited media attention and national interest. Contributing to this limited attention was the fact that the term ended with no retirements or looming confirmation battles. In addition, the term's…
Children's Interpretations of Computer-Animated Dinosaurs in Theatre.
ERIC Educational Resources Information Center
Klein, Jeanne
2003-01-01
Describes how a "virtual reality" production by the University of Kansas Theatre for Young People provided the opportunity to garner the perceptions and responses of child audiences as a descriptive study. Discusses students' perceptions of results. Provides little evidence of a "videocy" dimension of perceived reality, for it…
High-Intensity Interval Training for Improving Postprandial Hyperglycemia
ERIC Educational Resources Information Center
Little, Jonathan P.; Francois, Monique E.
2014-01-01
High-intensity interval training (HIIT) has garnered attention in recent years as a time-efficient exercise option for improving cardiovascular and metabolic health. New research demonstrates that HIIT may be particularly effective for improving postprandial hyperglycemia in individuals with, or at risk for, type 2 diabetes (T2D). These findings…
Determining trace gas flux from container-grown woody ornamentals
USDA-ARS?s Scientific Manuscript database
In recent years, anthropogenic climate change and its effects on the global environment has garnered significant attention from the scientific community. Increased trace gas emissions (CO2, CH4, and N2O) are widely believed to be the driving force behind global warming. Agriculture is a large contri...
Fostering Classroom Communities through Circling with Teacher Candidates
ERIC Educational Resources Information Center
Bouchard, Karen L.; Hollweck, Trista; Smith, J. David
2016-01-01
Classroom circles have been recognized as a valuable pedagogical approach to develop students' social-emotional learning and to establish a sense of community within a classroom. Until recently, there has been little consideration that teachers, themselves, may benefit from circling experiences. To garner a deeper understanding of circling for…
Success with ACCESS: Use of Community-Based Participatory Research for Implementation
ERIC Educational Resources Information Center
Eilola, Carolyn; Fishman, Kathryn; Greenburg, Arielle; Moore, Crystal Dea; Schrijver, Andrew; Totino, Jamin
2011-01-01
The Assessment of Campus Climate to Enhance Student Success survey (ACCESS) is a set of four questionnaires designed to elicit feedback from five campus constituencies including faculty, administration, staff, students with disabilities, and students without disabilities "to use in planning and garnering support for meaningful activities and…
ERIC Educational Resources Information Center
Starace, Melissa D.
2012-01-01
Community colleges are often viewed as the gateway to higher education as well as institutions that can rapidly prepare students to enter the workforce. Yet, in spite of widespread acclaim for their effectiveness and success, community colleges have done very little to garner volunteer and financial support from their alumni. Admittedly, many…
Inserting Tides and Topographic Wave Drag into High-resolution Eddying Simulations
2014-07-01
Acknowledgements We thank Richard Ray for providing results from a global harmonic analysis of along-track satellite altimetry data, used in Figure 1...Rodriguez, 2012: SWOT : The Surface Water and Ocean Topography Mission, Jet Propulsion Laboratory JPL-Publication 12-05, 228 pp Garner, S.T., 2005: A
Chamitoff gives Volkov a haircut in the Node 2 during Expedition 17
2008-07-20
ISS017-E-011556 (20 July 2008) --- NASA astronaut Greg Chamitoff, Expedition 17 flight engineer, trims Russian Federal Space Agency cosmonaut Sergei Volkov's hair in the Harmony node of the International Space Station. Chamitoff used hair clippers fashioned with a vacuum device to garner freshly cut hair.
View of Expedition 28 Crew Members giving and receiving a haircut in the Node 3
2011-07-31
ISS028-E-019487 (31 July 2011) --- NASA astronaut Ron Garan, Expedition 28 flight engineer, trims astronaut Mike Fossum?s hair in the Tranquility node of the International Space Station. Garan used hair clippers fashioned with a vacuum device to garner freshly cut hair.
Expedition 21 Crew Members cut one another hair in the Destiny Laboratory
2009-10-11
ISS021-E-005057 (11 Oct. 2009) --- Canadian Space Agency astronaut Robert Thirsk, Expedition 21 flight engineer, trims Russian cosmonaut Roman Romanenko's hair in the Destiny laboratory of the International Space Station. Thirsk used hair clippers fashioned with a vacuum device to garner freshly cut hair.
Volkov gives Chamitoff a haircut in the Node 2 during Expedition 17
2008-07-20
ISS017-E-011547 (20 July 2008) --- Russian Federal Space Agency cosmonaut Sergei Volkov, Expedition 17 commander, trims NASA astronaut Greg Chamitoff's hair in the Harmony node of the International Space Station. Volkov used hair clippers fashioned with a vacuum device to garner freshly cut hair.
2008-02-10
S122-E-007645 (10 Feb. 2008) --- Astronaut Daniel Tani, Expedition 16 flight engineer, trims his hair in the Harmony node of the International Space Station while Space Shuttle Atlantis is docked with the station. Tani used hair clippers fashioned with a vacuum device to garner freshly cut hair.
Williams cuts his hair in the SM during Expedition 13
2006-05-09
ISS013-E-17184 (9 May 2006) --- Astronaut Jeffrey N. Williams, Expedition 13 NASA space station science officer and flight engineer, trims his hair in the Zarya module of the International Space Station. Williams used hair clippers fashioned with a vacuum device to garner freshly cut hair.
De Winne received haircut in U.S.Laboratory
2009-08-09
ISS020-E-034811 (9 Aug. 2009) --- NASA astronaut Tim Kopra, Expedition 20 flight engineer, trims European Space Agency astronaut Frank De Winne’s hair in the Destiny laboratory of the International Space Station. Kopra used hair clippers fashioned with a vacuum device to garner freshly cut hair.
2008-02-10
S122-E-007643 (10 Feb. 2008) --- Astronaut Daniel Tani, Expedition 16 flight engineer, trims his hair in the Harmony node of the International Space Station while Space Shuttle Atlantis is docked with the station. Tani used hair clippers fashioned with a vacuum device to garner freshly cut hair.
View of Expedition 21 Crew Members trimming hair in the Destiny Laboratory
2009-10-11
ISS021-E-005070 (11 Oct. 2009) --- Russian cosmonaut Roman Romanenko, Expedition 21 flight engineer, trims Russian cosmonaut Maxim Suraev's hair in the Destiny laboratory of the International Space Station. Romanenko used hair clippers fashioned with a vacuum device to garner freshly cut hair.
University Performance Evaluations: What Are We Really Measuring?
ERIC Educational Resources Information Center
Bedggood, Rowan E.; Donovan, Jerome D.
2012-01-01
Surveying students to garner feedback on teaching and subject quality is a common occurrence in many universities globally. Despite the criticisms surrounding whether measures associated with these surveys are indeed valid, university managers continue to utilise them in key decision making. These surveys mirror business practices where measuring…
49. March 1987. PATHWAY FORMING EASTERN BOUNDARY OF FORMAL GARDEN ...
49. March 1987. PATHWAY FORMING EASTERN BOUNDARY OF FORMAL GARDEN PLAN, LOOKING NORTH ALONG REAR OF MAIN HOUSE (Broadwalk begins at left, opposite porch) - Borough House, West Side State Route 261, about .1 mile south side of junction with old Garners Ferry Road, Stateburg, Sumter County, SC
Restoring arid western habitats: Native plants maximize wildlife conservation effectiveness
Kas Dumroese; Jeremy Pinto; Deborah M. Finch
2016-01-01
Greater sage-grouse (Centrocercus urophasianus) and monarch butterflies (Danaus plexippus) and other pollinating insects have garnered a lot of attention recently from federal and state wildlife officials. These two species and pollinators share dwindling sagebrush habitat in the western United States that is putting their populations at risk. Sagebrush...
Spiritual Quest in the Realm of Harry Potter.
ERIC Educational Resources Information Center
Radley, Gail
2003-01-01
Looks at the alternate and fantastic world of Harry Potter because it has so captured the imaginations of children and adults alike, garnering unprecedented weeks on the New York Times bestseller list. Describes many specific examples in which readers can connect and relate to the Harry Potter books. (SG)
Coaching Teachers for Emergent Literacy Instruction Using Performance-Based Feedback
ERIC Educational Resources Information Center
McCollum, Jeanette A.; Hemmeter, Mary Louise; Hsieh, Wu-Ying
2013-01-01
Coaching has garnered support as a professional development approach that helps teachers use research-based instruction to teach emergent literacy skills to young children. However, approaches to coaching vary widely, as do the backgrounds and training of the teachers included in different studies. This study investigated the influence of…
Trying To Stay Alive in the Age of Eliminations and Reductions.
ERIC Educational Resources Information Center
Diment, Galya
1998-01-01
Describes and reflects on the experience of the University of Washington's Slavic languages program when faced with termination in 1995, including the initial response of faculty, staff, and students; the successful effort made to garner support from other institutions, alumni, business, and organizations; relations with the legislature;…
The Promise and the Promises of Making in Science Education
ERIC Educational Resources Information Center
Bevan, Bronwyn
2017-01-01
"Making" is a rapidly emerging form of educational practice that involves the design, construction, testing, and revision of a wide variety of objects, using high and low technologies, and integrating a range of disciplines including art, science, engineering, and mathematics. It has garnered widespread interest and support in both…
Untangling Legal Issues that Affect Teachers and Student Teachers
ERIC Educational Resources Information Center
Bain, Christina
2009-01-01
The number of lawsuits pertaining to educationally related issues is on the rise in the US (Mounts, 1999). Garner (2000) reports that teachers consider legal issues the third most important area of teacher preparation. However, few universities offer undergraduate courses in educational law and few programs offer comprehensive training concerning…
ERIC Educational Resources Information Center
Grassi, Vincent G.; Luyben, William L.; Silebi, Cesar A.
2011-01-01
This paper discusses a two-semester senior design course that combines traditional steady-state economic process design with dynamic plantwide control. This unique course has been taught at Lehigh for more than a decade and has garnered rave reviews from students, industry, and ABET. Each student design group has its own industrial consultant who…
Microcalorimeters with Germanium Thermistors for High Resolution Soft and Hard X-ray Astronomy
NASA Technical Reports Server (NTRS)
Silver, Eric
2005-01-01
This is a progress report for the third year of a three year SR&T grant to continue the advancement of NTD-based microcalorimeters. We highlight our progress to date that allowed us to garner an additional three years of funding for this work.
Social Media for Environmental Sustainability Awareness in Higher Education
ERIC Educational Resources Information Center
Hamid, Suraya; Ijab, Mohamad Taha; Sulaiman, Hidayah; Anwar, Rina Md.; Norman, Azah Anir
2017-01-01
Purpose: The explosion of social media use such as Facebook among higher education students is deemed to have great potential in widely disseminating environmental sustainability awareness. The paper aims to capture, summarise, synthesise and comment on the role of social media to garner interest of students and staff on environmental…
An Investigation of Factors Impacting the Wellness of Academic Library Employees
ERIC Educational Resources Information Center
Lo, Leo S.; Herman, Bethany
2017-01-01
The term "wellness" is fast garnering attention on how it affects one's professional and personal life. This study explores the multi-dimensions of wellness and investigates factors that might impact the "wellness" of employees in academic libraries. The research topic was addressed through quantitative analyses of responses to…
Solar Glazing Tips for School Construction
ERIC Educational Resources Information Center
Smith, Jonathan
2012-01-01
Glazing can be optimized to enhance passive solar heating and daylight harvesting by exceeding the prescriptive limits of the energy code. This savings can be garnered without the high cost of external overhangs or expensive glazing products. The majority of savings from solar glazing are attributable to the increase in solar heating and…
Resource Issues: A Case Study from New Orleans.
ERIC Educational Resources Information Center
Garvin, James R.; Young, Alma H.
1993-01-01
One major obstacle to collaboration is perception of value--especially in urban areas where resources are shrinking and social problems are increasing. Sharing of resources is weighted by considerations of proximal benefit and proximal concern. This article shows how a New Orleans full-services school pilot project successfully garnered funding…
Forecasting Urban Forest Ecosystem Structure, Function, and Vulnerability
James W. N. Steenberg; Andrew A. Millward; David J. Nowak; Pamela J. Robinson; Alexis Ellis
2016-01-01
The benefits derived from urban forest ecosystems are garnering increasing attention in ecological research and municipal planning. However, because of their location in heterogeneous and highly-altered urban landscapes, urban forests are vulnerable and commonly suffer disproportionate and varying levels of stress and disturbance. The objective of this study is to...
Entrepreneurship and Educational Leadership Development: Canadian and Australian Perspectives
ERIC Educational Resources Information Center
Webber, Charles F.; Scott, Shelleyann
2008-01-01
This article reports the entrepreneurial activities of two university faculties, one Canadian and the other Australian, that were designed to meet the educational needs of students and to garner the resources necessary for program delivery. A conceptual framework for educational entrepreneurship, containing six dimensions, is proposed. The…
ERIC Educational Resources Information Center
Stewart, Pearl
2012-01-01
At San Diego State University, retention and graduation rates garner national attention. The author discusses SDSU's intensive efforts to improve its graduation and retention rates and to close the achievement gap. San Diego State has been lauded nationally for its success on closing the achievement gap. An article titled "Walking the Walk on…
Ephedra and Energy Drinks on College Campuses. Infofacts/Resources
ERIC Educational Resources Information Center
Kapner, Daniel Ari
2008-01-01
The February 2003 death of Baltimore Orioles pitcher Steve Bechler, who according to the coroner's report died after taking ephedrine alkaloids (ephedra), has garnered national attention for the topic of nutritional supplements and energy drinks. Energy drinks and energy-enhancing pills, diet aids, muscle-enlargers, and other supplements fall…
Geothermal Heat Pumps Score High Marks in Schools.
ERIC Educational Resources Information Center
National Renewable Energy Lab (DOE).
Geothermal heat pumps (GHPs) are showing their value in providing lower operating and maintenance costs, energy efficiency, and superior classroom comfort. This document describes what GHPs are and the benefits a school can garner after installing a GHP system. Three case studies are provided that illustrate these benefits. Finally, the Department…
Learning in Virtual Worlds: Results from Two Studies
ERIC Educational Resources Information Center
Jestice, Rebecca J.
2010-01-01
Virtual worlds are garnering a lot of attention from educators and trainers as a new tool to enhance the effectiveness and efficiency of online learning. Virtual worlds are considered beneficial to the learning process because their unique combination of features and capabilities and their richness allows the employment of new instructional…
Evaluation of the soil health nutrient tool for corn nitrogen recommendations across the Midwest
USDA-ARS?s Scientific Manuscript database
Use and development of soil biological tests for estimating soil N availability and subsequently corn (Zea mays L.) fertilizer N recommendations is garnering considerable interest. The objective of this research was to evaluate relationships between the Soil Health Nutrient Tool (SHNT), also known a...
Seven Steps to Flipped Professional Development
ERIC Educational Resources Information Center
Conley, Laura
2013-01-01
Professional development generally follows a pattern of presentation and review, but flipping the sessions has garnered a positive response from staff members and prompted greater collaboration and engagement. In this article the author describes the seven following steps to follow in order to prepare for a successful staff development meeting:…
ERIC Educational Resources Information Center
Boswell, James F.; Gallagher, Matthew W.; Sauer-Zavala, Shannon E.; Bullis, Jacqueline; Gorman, Jack M.; Shear, M. Katherine; Woods, Scott; Barlow, David H.
2013-01-01
Although associations with outcome have been inconsistent, therapist adherence and competence continues to garner attention, particularly within the context of increasing interest in the dissemination, implementation, and sustainability of evidence-based treatments. To date, research on therapist adherence and competence has focused on average…
Mathematical Modeling with Middle School Students: The Robot Art Model-Eliciting Activity
ERIC Educational Resources Information Center
Stohlmann, Micah S.
2017-01-01
Internationally mathematical modeling is garnering more attention for the benefits associated with it. Mathematical modeling can develop students' communication skills and the ability to demonstrate understanding through different representations. With the increased attention on mathematical modeling, there is a need for more curricula to be…
Making the Politics of Education Even More Interesting.
ERIC Educational Resources Information Center
Townsend, Richard G.; Robinson, Norman
1994-01-01
Max Weber has been unfairly pegged as a detached, impersonal scientist or a structural-functional analyst of bureaucratic design. Today, Weber is garnering respect for his attention to cultural and historical contexts, his "iron-cage" conceptions of bureaucracy, his creative meditations that move across all levels of analysis, his range…
Who Places into Developmental Education and Why
ERIC Educational Resources Information Center
Pretlow, Joshua, III; Wathington, Heather D.
2013-01-01
Having garnered national attention, high failure rates in developmental education present a significant barrier to state and national policymakers' goals of increasing the percentage of adults who earn a college credential. However, a majority of the research fails to consider why students place into developmental education. This piece examines a…
I Dream of J.J., or Affordances and Motion Pictures.
ERIC Educational Resources Information Center
Anderson, Joseph D.
1995-01-01
Categorizes attempts to account for how viewers garner meanings from motion pictures as either semiotic, realist, or conventionalist. Proposes an alternative explanation based on J. J. Gibson's ecological theory of perception. Offers his concept of "affordances" as the key to an explanation of how meanings in motion pictures are…
Factors Associated with Student Academic Achievement at Community Colleges
ERIC Educational Resources Information Center
Yu, Hongwei
2017-01-01
Student retention has garnered increased attentions in higher education. Drawing from various theoretical perspectives, researchers have developed multiple theoretical models to explain or predict student retention. Most models, however, were intended for traditional aged, full-time students at 4-year colleges or universities. The rapid growth of…
A Constrained Linear Estimator for Multiple Regression
ERIC Educational Resources Information Center
Davis-Stober, Clintin P.; Dana, Jason; Budescu, David V.
2010-01-01
"Improper linear models" (see Dawes, Am. Psychol. 34:571-582, "1979"), such as equal weighting, have garnered interest as alternatives to standard regression models. We analyze the general circumstances under which these models perform well by recasting a class of "improper" linear models as "proper" statistical models with a single predictor. We…
Preparing for an Earthquake: Information for Schools and Families
ERIC Educational Resources Information Center
Heath, Melissa Allen; Dean, Brenda
2008-01-01
Over the past decade, catastrophic earthquakes have garnered international attention regarding the need for improving immediate and ongoing support services for disrupted communities. Following the December 26, 2004 Indonesian earthquake, the Indian Ocean tsunami was responsible for displacing millions and taking the lives of an estimated 320,000…
Sex Crimes, Children, and Pornography: Public Views and Public Policy
ERIC Educational Resources Information Center
Mears, Daniel P.; Mancini, Christina; Gertz, Marc; Bratton, Jake
2008-01-01
"Get tough" approaches for responding to sex crimes have proliferated during the past decade. Child pornography in particular has garnered attention in recent years. Policy makers increasingly have emphasized incarceration as a response to such crime, including accessing child pornography. Juxtaposed against such efforts is a dearth of knowledge…
NASA Astrophysics Data System (ADS)
Fan, Hong; Zhu, Anfeng; Zhang, Weixia
2015-12-01
In order to meet the rapid positioning of 12315 complaints, aiming at the natural language expression of telephone complaints, a semantic retrieval framework is proposed which is based on natural language parsing and geographical names ontology reasoning. Among them, a search result ranking and recommended algorithms is proposed which is regarding both geo-name conceptual similarity and spatial geometry relation similarity. The experiments show that this method can assist the operator to quickly find location of 12,315 complaints, increased industry and commerce customer satisfaction.
On the optimal sizing of batteries for electric vehicles and the influence of fast charge
NASA Astrophysics Data System (ADS)
Verbrugge, Mark W.; Wampler, Charles W.
2018-04-01
We provide a brief summary of advanced battery technologies and a framework (i.e., a simple model) for assessing electric-vehicle (EV) architectures and associated costs to the customer. The end result is a qualitative model that can be used to calculate the optimal EV range (which maps back to the battery size and performance), including the influence of fast charge. We are seeing two technological pathways emerging: fast-charge-capable batteries versus batteries with much higher energy densities (and specific energies) but without the capability to fast charge. How do we compare and contrast the two alternatives? This work seeks to shed light on the question. We consider costs associated with the cells, added mass due to the use of larger batteries, and charging, three factors common in such analyses. In addition, we consider a new cost input, namely, the cost of adaption, corresponding to the days a customer would need an alternative form of transportation, as the EV would not have sufficient range on those days.
Heim, Derek; Ross, Alastair; Eadie, Douglas; MacAskill, Susan; Davies, John B; Hastings, Gerard; Haw, Sally
2009-12-01
Introduction of smoke-free legislation presents a unique opportunity to study how population-level interventions can challenge existing smoking norms. Our study examined support and opposition to the Scottish legislation and ascertained the relative importance of social and health factors in shaping attitudes among bar customers. Repeat (pre-/post-legislation) recorded and transcribed semistructured interviews with customers (n = 67/62) of eight community bars in contrasting settings were conducted, and data were analyzed thematically. While the legislation was marketed primarily in terms of gains to public and individual health, supportive and opposing responses to the legislation tended to be framed around libertarian and practical factors. Attitudes tended to be stable across both waves of data collection. It is concluded that reasons for smoking were not challenged by promotion of the legislation. In addition to a focus on health gains, social marketing of smoke-free legislation and initiatives may therefore benefit from a stronger focus on social and contextual effects of such policies.
Social and cultural vulnerability to sexually transmitted infection: the work of exotic dancers.
Maticka-Tyndale, E; Lewis, J; Clark, J P; Zubick, J; Young, S
1999-01-01
This article examines the social and cultural factors that influence the vulnerability of female exotic dancers to sexually transmitted infections. Results are based on a qualitative, exploratory study using observations in 10 clubs and in-depth interviews with 30 dancers in southern Ontario. The social and cultural context within which exotic dancing takes place contributes to a chronic state of sexual harassment and sexual assault in the strip clubs. Women are pressured by economics and by their customers to engage in sex for pay. The defence mechanisms that some women use to deal with these work conditions also contribute to women's vulnerability. The social structure of strip clubs and their policies toward employees and customers can either reduce or exacerbate the vulnerability of dancers. Workplace policies and health and safety standards appear to be the most effective ways to decrease the vulnerability of dancers. Public health units can work with employers and dancers to establish workplace policies and programmes that contribute to the health and wellbeing of dancers.
Help seeking by health professionals for addiction: A mixed studies review.
Kunyk, Diane; Inness, Michelle; Reisdorfer, Emilene; Morris, Heather; Chambers, Thane
2016-08-01
When health professionals practice with active and untreated addiction, it is a complex occupational and professional issue impacting numerous stakeholders. Health professionals are responsive to evidence-based addiction interventions and their return-to-work has been demonstrated to be achievable, sustainable and safe. Facilitating help seeking in health professionals with addiction is a priority for reducing associated risks to their health and to patient safety. The purpose of this study was to identify the process by which health professionals seek help for addiction, and factors that facilitate and deter help seeking, through a review of the qualitative and quantitative literature. Both phases of this sequential mixed studies review followed the standard systematic review steps of: (1) identifying the review question, (2) defining eligibility criteria, (3) applying an extensive search strategy, (4) independent screening of titles and abstracts, (5) selecting relevant studies based on reviewing the full text, (6) appraising the quality of included studies, and (7) synthesizing the study findings. Our two searches of five databases from 1995 to 2015 resulted in the inclusion of eight qualitative and twenty-three quantitative studies. We first conducted a meta-synthesis of the qualitative literature to garner an understanding of the help seeking process for health professionals for addiction. We then conducted a narrative synthesis of the quantitative studies to generalize these findings through examining the data for convergent, complementary or divergent results. Synthesis of the included qualitative studies revealed that the professional and experiential context of healthcare compromised the health professional's readiness to seek help for addiction. Typically, a pivotal event initiated the help seeking process. The studies in the quantitative review identified that help seeking most often resulted from reports of adverse events to formal organizations such as their employer and regulatory bodies. This process does not adequately address the scope of health professionals requiring help for addiction. Informal sources such as colleagues and family, often aware of the addiction earlier, preferred referral to voluntary, confidential treatment programs. Facilitating the help seeking process for health professionals with addiction in as effective strategy to reduce the associated risks to the health professional, their families and colleagues, their employers and regulatory bodies, and to the general public. Our findings suggest that intervention is possible at multiple points in the help seeking process for health professionals with addiction. Confidential, compassionate and supportive alternatives offer potential for closing this gap. Copyright © 2016 Elsevier Ltd. All rights reserved.
Rosapep, Lauren; Sanders, Emily; Banke, Kathryn
2017-05-01
In 2004, the World Health Organization (WHO) and United Nations Children's Fund (UNICEF) jointly revised the recommended treatment for acute paediatric diarrhoea to specify supplementing reduced osmolarity oral rehydration salts (ORS) with zinc. In many countries, however, a significant knowledge-practice gap persists in appropriate diarrhoea management among private healthcare providers. For example, the United States Agency for International Development (USAID)-funded Strengthening Health Outcomes through the Private Sector (SHOPS) project recently demonstrated that over-the-counter medicine sellers (MS) in Ghana recommended inappropriate diarrhoea treatments, despite their demonstrated knowledge of appropriate treatment protocols. To explore and explain these results, we conducted 26 focus groups with MS and their customers using an indirect elicitation approach, presenting simulated drug shop transaction scenarios for each group to analyze and discuss. Through inductive and deductive data analysis, we found that the pattern of customer-MS interactions within the transactional context plays a critical role in shaping dispensing outcomes, not only in diarrhoea management but in other contexts as well. MS who engaged and negotiated with their customers were better able to introduce and promote the appropriate diarrhoea treatment protocol. Several factors hinder optimal interactions. Although MS in fact serve as frontline medical providers, they lack the perceived status of a clinician. Moreover, the need to maintain their customer base creates a power imbalance that favours accommodating customer requests and discourages educational interaction. Finally, many MS lack a complete understanding of the recommended treatment, limiting their ability to educate and negotiate. These findings have important implications for efforts to position community-level private providers to improve outcomes across a number of health areas; the study recommends three broad approaches related to training design, marketing, and professional linkages. More generally, behaviour change initiatives should recognize the potential impact of provider interaction dynamics in facilitating or impeding desired health outcomes. © The Author 2017. Published by Oxford University Press in association with The London School of Hygiene and Tropical Medicine. All rights reserved. For permissions, please e-mail: journals.permissions@oup.com.
Sutherland, Kate; Chan, Andrew S L; Ngiam, Joachim; Darendeliler, M Ali; Cistulli, Peter A
2018-01-23
Clinical methods to identify responders to oral appliance (OA) therapy for obstructive sleep apnoea (OSA) are needed. Awake nasopharyngoscopy during mandibular advancement, with image capture and subsequent processing and analysis, may predict treatment response. A qualitative assessment of awake nasopharyngoscopy would be simpler for clinical practice. We aimed to determine if a qualitative classification system of nasopharyngoscopic observations reflects treatment response. OSA patients were recruited for treatment with a customised two-piece OA. A custom scoring sheet was used to record observations of the pharyngeal airway (velopharynx, oropharynx, hypopharynx) during supine nasopharyngoscopy in response to mandibular advancement and performance of the Müller manoeuvre. Qualitative scores for degree (< 25%, 25-50%, 50-75%, > 75%), collapse pattern (concentric, anteroposterior, lateral) and diameter change (uniform, anteroposterior, lateral) were recorded. Treatment outcome was confirmed by polysomnography after a titration period of 14.6 ± 9.8 weeks. Treatment response was defined as (1) Treatment AHI < 5, (2) Treatment AHI < 10 plus > 50% AHI reduction and (3) > 50% AHI reduction. Eighty OSA patients (53.8% male) underwent nasopharyngoscopy. The most common naspharyngoscopic observation with mandibular advancement was a small (< 50%) increase in velopharyngeal lateral diameter (37.5%). The majority of subjects (72.5%) were recorded as having > 75% velopharyngeal collapse on performance of the Müller manoeuvre. Mandibular advancement reduced the observed level of pharyngeal collapse at all three pharyngeal regions (p < 0.001). None of the nasopharyngoscopic qualitative scores differed between responder and non-responder groups. Qualitative assessment of awake nasopharyngoscopy appears useful for assessing the effect of mandibular advancement on upper airway collapsibility. However, it is not sensitive enough to predict oral appliance treatment outcome.
Guthrie, John; Hoek, Janet; Darroch, Ella; Wood, Zoë
2015-11-09
Many of the approximately 8000 New Zealand retailers selling tobacco are small stores that tobacco companies have represented as victims of policy measures designed to reduce smoking. Despite this depiction, many retailers experience considerable ambivalence in selling tobacco, a product they know harms their customers. We explored how retailers perceived the proposed introduction of standardised (or 'plain') packaging and their assessment of arguments made by tobacco companies in submissions on proposed standardised packaging legislation. Using qualitative in-depth interviews, we recruited and interviewed 23 retailers of dairies (small convenience stores), small supermarkets, and service stations. Data were analysed using a protocol-driven approach; this stance enabled direct analysis of tobacco companies' arguments, particularly those purporting to represent retailers' concerns. Retailers were concerned about the financial implications of standardised packaging and the effects it may have on their ability to provide rapid and efficient customer service. However, few thought standardised packaging would foster illicit trade or spawn further regulation; most placed public health goals ahead of tobacco companies' 'rights', and many supported government intervention to protect population health. Retailers held ambivalent views on standardised packaging; while they were concerned about short-term effects on their business, they recognised the harm smoking causes. Policymakers and health researchers could collaborate more effectively with retailers by assisting them to create financially viable roles more compatible with public health objectives. Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://www.bmj.com/company/products-services/rights-and-licensing/
Vape Shop Employees: Public Health Advocates?
Hart, Joy L; Walker, Kandi L; Sears, Clara G; Lee, Alexander S; Smith, Courteney; Siu, Allison; Keith, Rachel; Ridner, S Lee
2016-01-01
E-cigarettes have increased in popularity and given rise to a new type of sales outlet-the vape shop. Expanding on work examining vape shop employee e-cigarette and tobacco attitudes and behaviors 1 , this study examined key messages that vape shop employees communicate to customers. Using informal interviews, observations, and a cross-sectional survey, we examined vape shop employees' (n=16) perceptions and e-cigarette use. Data were collected in nine vape shops in Louisville, Kentucky. We used open coding to analyze the qualitative interviews, observation notes, and open-ended survey responses. Descriptive statistics were used to analyze survey data. The findings revealed that nearly all employees were former smokers (93.8%), who now only use e-cigarettes. Over one-third of the employees (37.5%) began using e-cigarettes as a replacement for traditional cigarettes, and 93.8% reported better health (e.g., easier breathing, less coughing) since starting to use e-cigarettes. Although most employees believed e-cigarettes should be regulated, 56.3% thought regulations should be different from those governing traditional cigarettes. Analysis of qualitative data revealed that employees see themselves as health advocates who: 1) provide instructions on vaping and promote a vape community, 2) encourage cessation of traditional cigarettes, and 3) support some regulations. The findings reveal that vape shop employees regard e-cigarettes as viable smoking cessation tools and relish their role in assisting others in taking what employees view as positive health actions. Future research addressing communication between vape shop employees and customers, especially related to smoking cessation and health, is needed.
Vape Shop Employees: Public Health Advocates?
Hart, Joy L; Walker, Kandi L; Sears, Clara G; Lee, Alexander S; Smith, Courteney; Siu, Allison; Keith, Rachel; Ridner, S. Lee
2017-01-01
INTRODUCTION E-cigarettes have increased in popularity and given rise to a new type of sales outlet—the vape shop. Expanding on work examining vape shop employee e-cigarette and tobacco attitudes and behaviors1, this study examined key messages that vape shop employees communicate to customers. METHODS Using informal interviews, observations, and a cross-sectional survey, we examined vape shop employees’ (n=16) perceptions and e-cigarette use. Data were collected in nine vape shops in Louisville, Kentucky. We used open coding to analyze the qualitative interviews, observation notes, and open-ended survey responses. Descriptive statistics were used to analyze survey data. RESULTS The findings revealed that nearly all employees were former smokers (93.8%), who now only use e-cigarettes. Over one-third of the employees (37.5%) began using e-cigarettes as a replacement for traditional cigarettes, and 93.8% reported better health (e.g., easier breathing, less coughing) since starting to use e-cigarettes. Although most employees believed e-cigarettes should be regulated, 56.3% thought regulations should be different from those governing traditional cigarettes. Analysis of qualitative data revealed that employees see themselves as health advocates who: 1) provide instructions on vaping and promote a vape community, 2) encourage cessation of traditional cigarettes, and 3) support some regulations. CONCLUSIONS The findings reveal that vape shop employees regard e-cigarettes as viable smoking cessation tools and relish their role in assisting others in taking what employees view as positive health actions. Future research addressing communication between vape shop employees and customers, especially related to smoking cessation and health, is needed. PMID:28725875
Immunochromatographic diagnostic test analysis using Google Glass.
Feng, Steve; Caire, Romain; Cortazar, Bingen; Turan, Mehmet; Wong, Andrew; Ozcan, Aydogan
2014-03-25
We demonstrate a Google Glass-based rapid diagnostic test (RDT) reader platform capable of qualitative and quantitative measurements of various lateral flow immunochromatographic assays and similar biomedical diagnostics tests. Using a custom-written Glass application and without any external hardware attachments, one or more RDTs labeled with Quick Response (QR) code identifiers are simultaneously imaged using the built-in camera of the Google Glass that is based on a hands-free and voice-controlled interface and digitally transmitted to a server for digital processing. The acquired JPEG images are automatically processed to locate all the RDTs and, for each RDT, to produce a quantitative diagnostic result, which is returned to the Google Glass (i.e., the user) and also stored on a central server along with the RDT image, QR code, and other related information (e.g., demographic data). The same server also provides a dynamic spatiotemporal map and real-time statistics for uploaded RDT results accessible through Internet browsers. We tested this Google Glass-based diagnostic platform using qualitative (i.e., yes/no) human immunodeficiency virus (HIV) and quantitative prostate-specific antigen (PSA) tests. For the quantitative RDTs, we measured activated tests at various concentrations ranging from 0 to 200 ng/mL for free and total PSA. This wearable RDT reader platform running on Google Glass combines a hands-free sensing and image capture interface with powerful servers running our custom image processing codes, and it can be quite useful for real-time spatiotemporal tracking of various diseases and personal medical conditions, providing a valuable tool for epidemiology and mobile health.
Immunochromatographic Diagnostic Test Analysis Using Google Glass
2014-01-01
We demonstrate a Google Glass-based rapid diagnostic test (RDT) reader platform capable of qualitative and quantitative measurements of various lateral flow immunochromatographic assays and similar biomedical diagnostics tests. Using a custom-written Glass application and without any external hardware attachments, one or more RDTs labeled with Quick Response (QR) code identifiers are simultaneously imaged using the built-in camera of the Google Glass that is based on a hands-free and voice-controlled interface and digitally transmitted to a server for digital processing. The acquired JPEG images are automatically processed to locate all the RDTs and, for each RDT, to produce a quantitative diagnostic result, which is returned to the Google Glass (i.e., the user) and also stored on a central server along with the RDT image, QR code, and other related information (e.g., demographic data). The same server also provides a dynamic spatiotemporal map and real-time statistics for uploaded RDT results accessible through Internet browsers. We tested this Google Glass-based diagnostic platform using qualitative (i.e., yes/no) human immunodeficiency virus (HIV) and quantitative prostate-specific antigen (PSA) tests. For the quantitative RDTs, we measured activated tests at various concentrations ranging from 0 to 200 ng/mL for free and total PSA. This wearable RDT reader platform running on Google Glass combines a hands-free sensing and image capture interface with powerful servers running our custom image processing codes, and it can be quite useful for real-time spatiotemporal tracking of various diseases and personal medical conditions, providing a valuable tool for epidemiology and mobile health. PMID:24571349
Integrated narrative assessment exemplification: a leukaemia case history.
Artioli, Giovanna; Foà, Chiara; Cosentino, Chiara; Sollami, Alfonso; Taffurelli, Chiara
2017-07-18
In the Integrated Narrative Nursing Assessment (INNA), the Evidence-Based Nursing Model is integrated with the Narrative-Based Nursing Model. The INNA makes use of quantitative instruments, arising from the natural sciences as well as of qualitative ones, arising from the human achieving results of standardization and reproducibility, as well as of customization and uniqueness. Accordingly, the purpose of this work is to exemplify the thinking process of and the method adopted by a nurse adopting an integrated narrative assessment in the evaluation of a patient. The patient suffered from acute myeloid leukaemia, treated with chemotherapy. Her nurse worked in a haematology ward in a North Italy Hospital. The nurse had previous experience in conducting the assessment according to INNA. Based on patient's characteristics, the nurse chose to use the narration (to explore needs from their subjective perception) and the scales (to measure them objectively) among the various assessment instruments provided by the INNA. The resultant integrated outcomes helped the nurse to have a comprehensive overview of the person's health-care needs and their connections. These outcomes derive from the integration of narrative information with those obtained from the scales, which in this paper have shown consistent results. It is very difficult to reach this complexity by considering qualitative and quantitative assessment strategies as mutually foreclosing, given that both emerged as being very useful in identifying, understanding and measuring the needs of the assisted person. Then they both could be used to design a customized intervention, encouraging new connections between disease, illness, sickness and everyday life.
Rees, Susan; Mohsin, Mohammed; Tay, Alvin Kuowei; Thorpe, Rosamund; Murray, Samantha; Savio, Elisa; Fonseca, Mira; Tol, Wietse; Silove, Derrick
2016-01-01
Bride price is a widespread custom in many parts of the world, including in most countries in sub-Saharan Africa and parts of Asia. We hypothesised that problems relating to the obligatory ongoing remittances made by the husband and his family to the bride's family may be a source of mental disturbance (in the form of explosive anger and severe mental distress) among women. In addition, we postulated that problems arising with bride price would be associated with conflict with the spouse and family, poverty and women's preoccupations with injustice. A mixed-methods study comprising a total community household survey and semistructured qualitative interviews. Two villages, one urban, the other rural, in Timor-Leste. 1193 married women participated in the household survey and a structured subsample of 77 women participated in qualitative interviews. Problems with bride price showed a consistent dose-effect relationship with sudden episodes of explosive anger, excessive anger and severe psychological distress. Women with the most severe problems with bride price had twice the poverty scores as those with no problems with the custom. Women with the most severe problems with bride price also reported a threefold increase in conflict with their spouse and a fivefold increase in conflict with family. They also reported heightened preoccupations with injustice. Our study is the first to show consistent associations between problems with bride price obligations and mental distress, poverty, conflict with spouse and family and preoccupations with injustice among women in a low-income, postconflict country.
Siaki, Leilani A; Loescher, Lois J; Trego, Lori L
2013-03-01
This article presents a discussion of development of a mid-range theory of risk perception. Unhealthy behaviours contribute to the development of health inequalities worldwide. The link between perceived risk and successful health behaviour change is inconclusive, particularly in vulnerable populations. This may be attributed to inattention to culture. The synthesis strategy of theory building guided the process using three methods: (1) a systematic review of literature published between 2000-2011 targeting perceived risk in vulnerable populations; (2) qualitative and (3) quantitative data from a study of Samoan Pacific Islanders at high risk of cardiovascular disease and diabetes. Main concepts of this theory include risk attention, appraisal processes, cognition, and affect. Overarching these concepts is health-world view: cultural ways of knowing, beliefs, values, images, and ideas. This theory proposes the following: (1) risk attention varies based on knowledge of the health risk in the context of health-world views; (2) risk appraisals are influenced by affect, health-world views, cultural customs, and protocols that intersect with the health risk; (3) strength of cultural beliefs, values, and images (cultural identity) mediate risk attention and risk appraisal influencing the likelihood that persons will engage in health-promoting behaviours that may contradict cultural customs/protocols. Interventions guided by a culturally sensitive mid-range theory may improve behaviour-related health inequalities in vulnerable populations. The synthesis strategy is an intensive process for developing a culturally sensitive mid-range theory. Testing of the theory will ascertain its usefulness for reducing health inequalities in vulnerable groups. © 2012 Blackwell Publishing Ltd.
Assessment and Academic Freedom: In Concert, Not Conflict. Occasional Paper #22
ERIC Educational Resources Information Center
Cain, Timothy Reese
2014-01-01
Scholars and practitioners of learning outcomes assessment widely recognize the importance of faculty engagement with the planning and implementation of assessment activities. Yet garnering participation by the majority of faculty has remained a significant challenge due in part to faculty concerns over the purposes of assessment, the value that…
A Meaningful Meaninglessness: Canadian University Culture as Gendered and Class-Based Privilege
ERIC Educational Resources Information Center
Horsman, Melissa Rae; Cormack, Patricia
2018-01-01
Recent Canadian university student misbehaviour (rape chants, harassment, sexual assault, and anti-social media posts) has garnered much attention in the media and from university administrations. Most research concerned to address these issues focuses on sexual attitudes, gender, and party culture. In this study, we analyse student interviews…
Perceptions of Middle School Teachers about an Anti-Bullying Program
ERIC Educational Resources Information Center
Lester, Robin; Maldonado, Nancy
2014-01-01
In recent years, K-12 schools throughout the United States have garnered nationwide attention because of bullying problems. Bullying impacts schools in various ways: student performance and self-regard, and it creates an environment of hostility in schools. Many factors contribute to the problem, including socioeconomic status, low self-esteem,…
American Achievement in International Perspective
ERIC Educational Resources Information Center
Petrilli, Michael J.; Scull, Janie
2011-01-01
The release of the latest results of the Programme for International Student Assessment (PISA) garnered all the usual headlines about America's lackluster performance and the rise of competitor nations. To be sure, the findings--that America's fifteen-year-olds perform in the middle of the pack in both reading and math--are disconcerting for a…
64. June 1979. Copy of color enlargement from an original ...
64. June 1979. Copy of color enlargement from an original 35mm slide by William S. Anderson. Oblique aerial view of Borough House and immediately adjacent dependencies from the southeast. - Borough House, West Side State Route 261, about .1 mile south side of junction with old Garners Ferry Road, Stateburg, Sumter County, SC
Using a Digital Game as an Advance Organizer
ERIC Educational Resources Information Center
Denham, André R.
2018-01-01
The use of digital games as an instructional tool has garnered increasing attention in the education community. Empirical work supported by theory on the learning affordances of digital games allowed the game-based learning community to arrive at the consensus that digital games provide an excellent medium for the acquisition of skills and the…
Mainstreaming and Maintaining: Perspectives of Social Justice from HBCU PETE Alumni
ERIC Educational Resources Information Center
Clark, Langston; Heaven, Anthony; Shah, Usman
2016-01-01
Purpose: The primary purpose of this study was to garner the perspectives of teaching for social justice (TSJ) and teacher education for social justice from individuals who were previously or currently are affiliated with physical education teacher education (PETE) programs at historically Black colleges and universities (HBCUs). A second purpose…
ERIC Educational Resources Information Center
Özoglu, Murat; Beyazit, Yildirim
2015-01-01
Policies toward fostering a more balanced distribution of teacher quality have garnered considerable attention from researchers and policymakers around the world. This attention has been motivated largely by the widely acknowledged educational goal of providing quality education for all children. Equipped with similar policy concerns, this study…
Urban Districts Compare Notes on Operation
ERIC Educational Resources Information Center
Aarons, Dakarai I.
2009-01-01
Urban school systems are large businesses, charged with running a wide range of noninstructional functions that typically do not garner them much national notice. Now, thanks to the work of a coalition of big-city districts, their leaders are gathering data on how those operations are run, in the hope of improving their business practices. The…
75 FR 60861 - Qualification of Drivers; Exemption Renewals; Vision
Federal Register 2010, 2011, 2012, 2013, 2014
2010-10-01
..., Riche Ford, Kelly L. Foster, Kevin J. Friedel, Donald W. Garner, Paul W. Goebel, Jr., Ronnie L. Hanback... J. Lewis, Velmer L. McClelland, Larry McCoy, Sr., Robert W. McMillian, Danny W. Nuckles, Richard A..., Robert M. Stewart, John L. Stone, Nils S. Thornberg, Daniel W. Toppings, Kenneth E. Valentine...
75 FR 44050 - Qualification of Drivers; Exemption Applications; Vision
Federal Register 2010, 2011, 2012, 2013, 2014
2010-07-27
..., Donald W. Garner, Paul W. Goebel, Jr., Ronnie L. Hanback, Steven G. Harter, Michael C. Hensley, George F..., Andrew C. Kelly, Jason W. King, James T. Leek, Billy J. Lewis, Velmer L. McClelland, Larry McCoy, Sr.... Thornberg, Daniel W. Toppings, Kenneth E. Valentine, Christopher R. Whitson, and George L. Young. The...
Flipping the Calculus Classroom: An Evaluative Study
ERIC Educational Resources Information Center
Maciejewski, Wes
2016-01-01
Classroom flipping is the practice of moving new content instruction out of class time, usually packaging it as online videos and reading assignments for students to cover on their own, and devoting in-class time to interactive engagement activities. Flipping has garnered a large amount of hype from the popular education media and has been adopted…
Body Dissatisfaction, Ethnic Identity, and Disordered Eating among African American Women
ERIC Educational Resources Information Center
Rogers Wood, Nikel A.; Petrie, Trent A.
2010-01-01
Initial research suggested that only European American women developed eating disorders (Garner, 1993), yet recent studies have shown that African American women do experience them (e.g., Lester & Petrie, 1998b; Mulholland & Mintz, 2001) and also may be negatively affected by similar sociocultural variables. In this study, we examined a…
Gang Free: Influencing Friendship Choices in Today's World.
ERIC Educational Resources Information Center
Wiener, Valerie
This book presents information as to how teenagers select their friends. Material was garnered through a review of the literature and hundreds of interviews. The book opens with a focus on how teenagers make friends, and includes such issues as the power of self, finding groups, peer impact, the merging process, seeking significance, and putting…
Students as Photo Activists: Using Cameras in the Classroom for Social Change
ERIC Educational Resources Information Center
Sánchez, Lenny
2015-01-01
Although widely accessible, photography continues to be underutilized as an educative tool. In this article, I discuss a need for photography to garner greater presence in the classroom, in particular as students link classroom learning to democratic pursuits. To facilitate this process, I propose photo activism as a useful mechanism for…
Time to Reassess DoD Counternarcotics Strategy
2011-03-10
represents five percent of Mexico’s GOP and twice the value of remittances.11 Coupled with a drop in U.S. tourism to Mexico, reliance on loans from...all. The next greatest risk would be a lack of partner nation support. This strategy is doomed if we cannot garner the support and participation of
ERIC Educational Resources Information Center
Nixon, Ryan S.; Campbell, Benjamin K.; Luft, Julie A.
2016-01-01
Science teachers need to understand the subject matter they teach. While subject matter knowledge (SMK) can improve with classroom teaching experience, it is problematic that many secondary science teachers leave the profession before garnering extensive classroom experience. Furthermore, many new science teachers are assigned to teach science…
Challenges in Texas Bond Elections: How Politricks Can Influence Outcomes
ERIC Educational Resources Information Center
Calvin, Chris; Henschel, Nancy; Tunstall, Kevin
2016-01-01
This position piece draws from experiences garnered during a case study near Houston, TX using the collaborative action research methodology (Sagor, 2000). In a fairly large Texas school district (63,000 school age students), carrying significant debt, some of the ethical and political issues come to ahead. Suggestions to address the crisis are…
Hands-on Training Emphasized in the Oregon Master Beekeeper Program
ERIC Educational Resources Information Center
Breece, Carolyn; Sagili, Ramesh
2015-01-01
Honey bee colony declines have garnered immense public interest, and consequently there is a significant demand for the dissemination of apicultural information. The Oregon Master Beekeeper Program was developed in response to this increased interest in bees and beekeeping and a demand for a credible educational program for new beekeepers. The…
Determining trace gas efflux from container production of woody nursery crops
USDA-ARS?s Scientific Manuscript database
In recent years, climate change and its effects on the global environment has garnered significant attention from the scientific community. Increased trace gas emissions of carbon dioxide (CO2), methane (CH4) and nitrous oxide (N2O) are widely believed to be the driving force behind global warming. ...
Perfectionism in Gifted Adolescents: A Replication and Extension
ERIC Educational Resources Information Center
Margot, Kelly C.; Rinn, Anne N.
2016-01-01
To provide further generalizability for the results garnered by two previous studies, the authors conducted a methodological replication. In addition to adding to the body of replication research done with gifted students, the purpose of this study was to examine perfectionism differences among gifted adolescents in regards to gender, birth order,…
Comparing Current Students to a Pre-Millennial Generation: Are They Really Different?
ERIC Educational Resources Information Center
Yahr, Michael A.; Schimmel, Kurt
2013-01-01
The Millennial generation, also known as Generation Y, has garnered much attention in the print and broadcast media and at academic conferences because of the challenges that they pose to universities and corporations. Aggregate characteristics and preferences of the Millennial generation and of Generation X, their immediate predecessors, have…
African American Male College Athletes' Narratives on Education and Racism
ERIC Educational Resources Information Center
Singer, John N.
2016-01-01
This study presents narrative case study vignettes of three elite African American male football athletes at a major historically White institution of higher education with a big-time athletics department. More specifically, I draw from critical race theory to garner insight into their secondary schooling background, what education means to them,…
Technostress Effect on Task Productivity in Radiologic Healthcare
ERIC Educational Resources Information Center
Furniss, Richard D.
2014-01-01
Long recognized as a form of maladaptation to Technology in work settings, the Topic of Technostress has garnered attention from numerous researchers in an attempt to both quantify and codify relationships and impact in the work setting. The intention of conducting research on the topic of Technostress was to build upon the current knowledge base…
2012-11-10
ISS033-E-018986 (10 Nov. 2012) --- Russian cosmonaut Evgeny Tarelkin, Expedition 33 flight engineer, trims the hair of Russian cosmonaut Oleg Novitskiy, flight engineer, in the Tranquility node of the International Space Station. Tarelkin used hair clippers fashioned with a vacuum device to garner freshly cut hair. NASA astronaut Kevin Ford, flight engineer, is visible in the background.
Williams receives a haircut from Yurchikhin in the SM during Expedition 15
2007-06-03
ISS015-E-10596 (3 June 2007) --- Cosmonaut Fyodor N. Yurchikhin, Expedition 15 commander representing Russia's Federal Space Agency, cuts astronaut Sunita L. Williams' hair in the Zvezda Service Module of the International Space Station. Williams, flight engineer, holds a vacuum device fashioned to garner freshly cut hair.
Whitson receives haircut from Korzun in Zvezda
2002-10-01
ISS005-E-18072 (October 2002) --- Cosmonaut Valery G. Korzun, Expedition Five mission commander, cuts astronaut Peggy A. Whitsons hair in the Zvezda Service Module on the International Space Station (ISS). Whitson, flight engineer, holds a vacuum device the crew has fashioned to garner freshly cut hair, which is floating freely.
Tyurin gives Lopez-Alegria a hair cut in Node 1 module
2007-02-20
ISS014-E-14031 (20 Feb. 2007) --- Cosmonaut Mikhail Tyurin, Expedition 14 flight engineer representing Russia's Federal Space Agency, trims commander Michael E. Lopez-Alegria's hair in the Unity node of the International Space Station. Tyurin used hair clippers fashioned with a vacuum device to garner freshly cut hair.
Whitson receives haircut from Korzun in Zvezda
2002-10-01
ISS005-E-18071 (October 2002) --- Cosmonaut Valery G. Korzun, Expedition Five mission commander, cuts astronaut Peggy A. Whitsons hair in the Zvezda Service Module on the International Space Station (ISS). Whitson, flight engineer, holds a vacuum device the crew has fashioned to garner freshly cut hair, which is floating freely.
Williams receives a haircut from Yurchikhin in the SM during Expedition 15
2007-06-03
ISS015-E-10595 (3 June 2007) --- Cosmonaut Fyodor N. Yurchikhin, Expedition 15 commander representing Russia's Federal Space Agency, cuts astronaut Sunita L. Williams' hair in the Zvezda Service Module of the International Space Station. Williams, flight engineer, holds a vacuum device fashioned to garner freshly cut hair.
Enhancing Critical Thinking in High School English and Theatre Arts.
ERIC Educational Resources Information Center
Baker, Tonya; Delmonico, Janine
This report describes a program for enhancing critical thinking skills within the high school English and theatre classrooms. The targeted population consists of high school students in two multicultural middle-class suburbs of Chicago. The lack of critical thinking in the classroom was documented through data garnered from teacher observations,…
Examining the Types, Features, and Use of Instructional Materials in Afterschool Science
ERIC Educational Resources Information Center
D'Angelo, Cynthia M.; Harris, Christopher J.; Lundh, Patrik; House, Ann; Leones, Tiffany; Llorente, Carlin
2017-01-01
Afterschool programs have garnered much attention as promising environments for learning where children can engage in rich science activities. Yet, little is known about the kinds of instructional materials used in typical, large-scale afterschool programs that implement science with diverse populations of children. In this study, we investigated…
A Complicated Passport: Racialized Realities and Lessons from Visible Minority Women Teachers
ERIC Educational Resources Information Center
Aujla-Bhullar, Sonia
2018-01-01
This article presents key findings derived from the experiences of visible minority woman as teachers in Canada, whose lived realities reveal myriad instances of compromise. The ethnic, cultural and racial diversity among teachers is an area that has garnered attention as it pertains to equitable work environments, teacher-student relations, and…
The Pacific Phased Adaptive Approach: U.S. BMD in Response to the DPRK
2014-12-01
order to garner votes in a district with a number of South Korean immigrants , a candidate endorsed support for bill that request state schools teach...engaging in more free trade agreements. The ROK has concluded agreements with the United States, Chile , Singapore, India, and Peru.231 The ROK has also
ERIC Educational Resources Information Center
Aurand, Timothy W.; St. Clair, Jordan; Sullivan, Ursula
2012-01-01
Student-managed business projects offer students the opportunity to garner valuable real world experience while businesses can fulfill corporate responsibilities utilizing relatively inexpensive manpower. This paper describes an event marketing/social media marketing project completed in conjunction with Jackson-Dawson Communications, representing…
USDA-ARS?s Scientific Manuscript database
Plant growth-promoting rhizobacteria (PGPR) have garnered interest in agriculture due to their ability to influence the growth and production of host plants. ATP-binding cassette (ABC) transporters play important roles in plant-microbe interactions by modulating plant root exudation. The present stu...
Ontario District Embraces an Evolving Approach to Learning
ERIC Educational Resources Information Center
Belchetz, Denese; Witherow, Kathy
2014-01-01
The York Region District School Board is recognized as a high-performing district in Ontario, Canada, and has also garnered international attention. Visitors from across Canada, as well as Singapore, Finland, England, Scotland, Holland, the Bahamas, Korea, China, and Taiwan, have come to learn about its system and observe the teaching, learning,…
Rx for Students' Mental Health: What Boards Can Do
ERIC Educational Resources Information Center
Eells, Gregory T.
2011-01-01
Alcohol and substance disorders. Life-threatening eating disorders. Suicidal behaviors. Students' mental-health needs continue to garner considerable attention at colleges and universities--as well as among the public and in the press when a high-profile tragedy occurs. Institutions and the boards of trustees that govern them are challenged with…
DOE Office of Scientific and Technical Information (OSTI.GOV)
Faruqui, Ahmad
2010-07-15
Dynamic pricing has garnered much interest among regulators and utilities, since it has the potential for lowering energy costs for society. But the deployment of dynamic pricing has been remarkably tepid. The underlying premise is that dynamic pricing is unfair. But the presumption of unfairness in dynamic pricing rests on an assumption of fairness in today's tariffs. (author)
ERIC Educational Resources Information Center
Bouck, Emily C.; Satsangi, Rajiv
2015-01-01
Students with mild intellectual disability generally garner less individual attention in research, as they are often aggregated with students with moderate and severe intellectual disability or students with other high incidence disabilities. This study used the National Longitudinal Transition Study-2 (NLTS2) to look at the personal…
Aeration is commonly identified as the most significant energy use in the treatment of wastewater and therefore garners significant focus in reducing energy use in the ultimate aspirational goal of achieving net energy neutrality for water resource recovery. This research establi...
ERIC Educational Resources Information Center
Webb, Christian A.; Schwab, Zachary J.; Weber, Mareen; DelDonno, Sophie; Kipman, Maia; Weiner, Melissa R.; Killgore, William D. S.
2013-01-01
The construct of emotional intelligence (EI) has garnered increased attention in the popular media and scientific literature. Several competing measures of EI have been developed, including self-report and performance-based instruments. The current study replicates and expands on previous research by examining three competing EI measures…
ERIC Educational Resources Information Center
Ponzetti, James J., Jr.; Selman, Jan; Munro, Brenda; Esmail, Shaniff; Adams, Gerald
2009-01-01
Public concern about adolescent sexuality has garnered considerable interest in recent decades. Most teenagers are either thinking about or acting on their sexual impulses. Yet notable controversy exists regarding sexual education among youth. Adolescents report sexuality education must speak to issues of interest to them and be delivered in a…
ERIC Educational Resources Information Center
Bacdayan, Paul
2008-01-01
The mission statements of many public (taxpayer-supported) colleges promise economic development outreach to local business communities. Unfortunately, faculty may be hard-pressed to devote time to outreach. The author looks for specific outreach activities that garner strong support from both faculty and business representatives. The author…
ERIC Educational Resources Information Center
Goodman-Scott, Emily; Grothaus, Tim
2018-01-01
Scholars have explored the impact of comprehensive school counseling programs on student outcomes, including those programs that garnered the RAMP (Recognized ASCA [American School Counselor Association] Model Program) designation. A surfeit of empirical examinations of positive behavioral interventions and supports (PBIS) outcomes also are…
The Early Assessment Conundrum: Lessons from the Past, Implications for the Future
ERIC Educational Resources Information Center
Bordignon, Catherine M.; Lam, Tony C. M.
2004-01-01
The early childhood educational field has garnered attention with initiatives to foster skill acquisition in young children prior to kindergarten entry. These initiatives, in conjunction with the rigorous demands of curricular reform and a burgeoning accountability movement, invoke questions regarding the adequacy of the instruments used to assess…
World Community: Middlesex CC Infuses Global Initiatives into Core Curriculum and beyond
ERIC Educational Resources Information Center
Cowan, Carole A.
2006-01-01
Twenty years ago, Middlesex Community College (MCC) in Massachusetts decided to add a global focus to its programs. Since then, the college has garnered worldwide recognition for the range of international initiatives it has integrated into its curriculum across academic disciplines. Today, Middlesex offers unique opportunities for international…
Collaborative Gaming: Teaching Children about Complex Systems and Collective Behavior
ERIC Educational Resources Information Center
Peppler, Kylie; Danish, Joshua A.; Phelps, David
2013-01-01
Although games--including board games, video games, and Massive Multiplayer Online Games--have garnered significant attention in recent years for their impact on educational outcomes, a primary focus of this interest is the transfer of knowledge from game to nongame settings. Building on this literature, our research explores how game designs that…
4. November 1986. INTERIOR OF BUILDING FROM DOOR. (Note unfinished ...
4. November 1986. INTERIOR OF BUILDING FROM DOOR. (Note unfinished rammed earth walls; square holes are from joists used to hold wall forms together during construction. Stairs in view at left go to storage room below.) - Borough House, Dry Well Shelter, State Route 261 & Garners Ferry Road, Stateburg, Sumter County, SC
The Lost Lamb: A Literature Review on the Confusion of College Students in China
ERIC Educational Resources Information Center
Dong, Jianmei; Han, Fubin
2010-01-01
With the development of mass higher education in China, confusion--a contradictory state between college students' awareness of employment, learning, morality, and their own behavior and societal requirements--is proving a ubiquitous problem among college students. His confusion has garnered much social attention. In this paper, the origins of…
Sites of Possibility: Applied Theatre and Digital Storytelling with Youth
ERIC Educational Resources Information Center
Alrutz, Megan
2013-01-01
As a process for engaging marginalised voices in the social/cultural economy of the media, digital storytelling has garnered much attention from media artists, community organisers and scholars since the early 1990s. The practice of digital storytelling, or the making and sharing of personal narratives through recorded voice-overs, digital…
Where Big-City Schools Meet "Microsoft Smarts"
ERIC Educational Resources Information Center
Borja, Rhea R.
2006-01-01
This article talks about a new school built, which is called "School of the Future," which was born of a partnership between the Philadelphia public schools and the world's leading software-maker, Microsoft Corp. A gleaming white building on the edge of a blighted West Philadelphia neighborhood, the $62 million school garnered wide attention when…
Perceptions of Parent School Collaboration within Single Parent Households
ERIC Educational Resources Information Center
Josafat, Jason Marc
2015-01-01
Little is known regarding the involvement levels of single parents in their child's education or what schools can do to support the collaborative involvement with single parents. This is important, because parent involvement is crucial for student success, and schools play an important part in garnering this role towards parent involvement; single…
The Admissions Process: New Legal Questions Creep Up the Ivory Tower.
ERIC Educational Resources Information Center
Bunting, Elizabeth
1990-01-01
Although constitutional limits usually apply only to public institutions, contract law applies to both public and private institutions. By assuming that institutions will be held accountable for all official statements and that public institutions need an informal process ready for certain situations, schools can garner some legal protection.…
Establishing a Safe School Culture: An Examination of Current Practices in K through 12 Leadership
ERIC Educational Resources Information Center
Kelly, Zanita V.
2016-01-01
School improvement plans and major reform initiatives most often target core academic competencies. They might include strategies to improve the physical safety of school campuses, but they rarely include discussions about creating psychologically safe environments. School safety has garnered national attention in the aftermath of violent high…
Improving Community College Student Persistence: An Investigation of Promising Practices
ERIC Educational Resources Information Center
Schwartz, Mary Beth McJunkin
2010-01-01
In recent years, community colleges have garnered national attention in terms of their potential to produce graduates and assist in the revitalization of the national economy. This has resulted in an increased need for both community college researchers and practitioners to understand more fully the factors that influence student persistence. The…
Ethical and Professional Guidelines for Use of Crisis Procedures
ERIC Educational Resources Information Center
Simonsen, Brandi; Sugai, George; Freeman, Jennifer; Kern, Laura; Hampton, Jane
2014-01-01
The use of crisis procedures, such as seclusion and physical restraint, in U.S. schools has garnered a great deal of national attention, resulting in reports from professional organizations, proposed legislation, and recent recommendations from the U.S. Department of Education (U.S. DOE; 2012). In this paper, we review the recommendations from the…
Collaborations Move Industry Forward, Prove Mutually Beneficial | News |
features collaboration between NREL and GE Global Research, which is advancing its use of NREL's Simulator researchers to better understand wind farm flow physics so future wind farms can be more optimally designed Colorado will join in interpreting the data. "Wind farm control is garnering interest across the
USDA-ARS?s Scientific Manuscript database
Use and development of soil biological tests for estimating soil N availability and subsequently corn (Zea mays L.) fertilizer N recommendations is garnering considerable interest. The objective of this research was to evaluate relationships between the Soil Health Nutrient Tool (SHNT), also known a...
The M.B.A.: A Schizophrenic Graduate Program?
ERIC Educational Resources Information Center
Rinehart, Shelley M.
2007-01-01
The term "M.B.A." is globally recognized as referring to a Masters of Business Administration Program, a degree historically perceived as a graduate's ticket to employment opportunities, generous salaries and the business savvy that garners respect across industries. Recently, however, the value of an M.B.A. has come under fire from many…
Engaging Undergraduate Students in a Co-Curricular Digital Badging Platform
ERIC Educational Resources Information Center
Coleman, Jonathan D.
2018-01-01
Digital badging continues to garner attention in the educational community. What remains to be seen is how badging will interact with traditional curricular elements. While concerns have been raised about using badges as extrinsic motivators in coursework, there are alternate areas of application for digital badging. Badges may actually serve to…
Federal Register 2010, 2011, 2012, 2013, 2014
2011-04-19
... regulatory approaches that maximize net benefits (including potential economic, environmental, public health... substantial cash reserves may be in a financial position that enables those firms to select a high insurance deductible in order to garner lower premiums by electing to become self-insuring for potential property loss...
An Investigation of the Relationship between University Rankings and Graduate Starting Wages
ERIC Educational Resources Information Center
Carroll, David
2014-01-01
The rise of global university rankings has garnered much attention in recent years. Various ranking systems exist, but all are conceptually similar in that universities are evaluated and ranked on the basis of comparable indicators, with a focus on research performance. Although these rankings are widely criticised as over-simplistic and…
God, Sport Philosophy, Kinesiology: A MacIntyrean Examination
ERIC Educational Resources Information Center
Twietmeyer, Gregg
2015-01-01
Sport philosophy is in crisis. This subdiscipline of kinesiology garners little to no respect and few tenure track lines in kinesiology departments. Why is this the case? Why isn't philosophy held in greater esteem? Is it possible that philosopher Alasdair MacIntyre's (2009) diagnosis found in "God, Philosophy, Universities" could…
ERIC Educational Resources Information Center
Wilson, Michael G.
2013-01-01
Recently, the effects of school exclusion and criminalization of youth misbehavior has garnered much attention from the research community. The process associated with school exclusion and criminalization has been described popularly as a school to prison pipeline (STPP). Studies of school exclusion and criminalization repeatedly report evidence…
37. May 1985. LOOKING SOUTH DOWN HALL FROM PANTRY TO ...
37. May 1985. LOOKING SOUTH DOWN HALL FROM PANTRY TO SITTING ROOM (Door in foreground was exterior door in 1821 before addition of pantry; note wear in stone threshold) - Borough House, West Side State Route 261, about .1 mile south side of junction with old Garners Ferry Road, Stateburg, Sumter County, SC
Social acceptance and self-esteem: tuning the sociometer to interpersonal value.
Anthony, Danu B; Holmes, John G; Wood, Joanne V
2007-06-01
The authors draw on sociometer theory to propose that self-esteem is attuned to traits that garner others' acceptance, and the traits that garner acceptance depend on one's social role. Attunement of self-esteem refers to the linkage, or connection, between self-esteem and specific traits, which may be observed most clearly in the association between self-esteem and specific self-evaluations. In most roles, appearance and popularity determine acceptance, so self-esteem is most attuned to those traits. At the same time, interdependent social roles emphasize the value of communal qualities, so occupants of those roles have self-esteem that is more attuned to communal qualities than is the general norm. To avoid the biases of people's personal theories, the authors assessed attunement of self-esteem to particular traits indirectly via the correlation between self-esteem and self-ratings, cognitive accessibility measures, and an experiment involving social decision making. As hypothesized, self-esteem was generally more attuned to appearances than to communal qualities, but interdependent social roles predicted heightened attunement of self-esteem to qualities like kindness and understanding. (c) 2007 APA, all rights reserved.
Waseem, Muhammad; Boutin-Foster, Carla; Robbins, Laura; Gonzalez, Rita; Vargas, Steven; Peterson, Janey C
2014-11-01
The problem of bullying is an increasing public health threat encountered by emergency physicians especially in inner city emergency departments (EDs). Bullying may result in emotional disturbances and psychological trauma in children. Many children sent to the ED because of behavioral misconduct require immediate stabilization and treatment. The emergency physician performs an initial assessment and stabilization. Emergency departments are increasingly on the frontline of the bullying problem. Our objective was to explore children's perspective of bullying and their views of potential solutions. A qualitative study was conducted in a cohort of 50 children (age, 8-17 years), who were referred to the ED from school because of their behavioral misconduct. An interview survey tool about bullying was administered. It focused on what bullying meant to them and what advice they have for a child who is bullied. They were also asked what advice they would have for adults who try to help. We used grounded theory to analyze the data. Similar concepts were grouped, and the categories with similar properties and dimensions were defined. Common themes were then identified. We interviewed 50 children, of whom 27 were boys and 23 were girls. Their mean (SD) age was 12.5 (2.12) years (range, 8-17 years). Bullying was identified by children as including physical, verbal, and emotional actions. Several themes emerged. First, a power imbalance between a bully and victim may render an individual vulnerable to bullying. Being different and weak also increases the risk of being bullied. Second, bullying is wrong, and the bully should be punished. Third, children should learn how to handle bullying situations and develop resilience against bullying. Finally, adults need to be more proactive to prevent or stop bullying. Our results provide insights into the perceptions of children regarding bullying. We have garnered a better understanding of what these children feel adults should do to prevent bullying.
Robertson, Lindsay; Marsh, Louise; Hoek, Janet; McGee, Rob; Egan, Richard
2015-12-01
In contrast to the sale of alcohol and other psychoactive substances, the retail availability of tobacco in New Zealand (NZ) is relatively unregulated. Tobacco is almost universally available, and the absence of a licensing scheme for tobacco retailers makes enforcement of retail-level legislation challenging. As a key stakeholder group, the views of tobacco retailers are likely to influence the tobacco retail policies that gain political support. We explored NZ tobacco retailers' views towards mandatory licensing of tobacco retailers, and how they perceived policies that would reduce tobacco availability. We conducted face-to-face interviews with tobacco retail store owners and managers throughout NZ (n=21). A semi-structured interview guide was used, and interviews explored participants' views of existing tobacco retail policies, the NZ government's goal of becoming a smokefree country by 2025, possible future policies, such as licensing of tobacco retailers, and perceptions of selling tobacco. Qualitative content analysis was conducted using the interview transcripts as the data source. The tobacco retailers interviewed expressed varying views on how tobacco sales should be regulated. Around half of the study participants were positive or indifferent about mandatory retailer licensing, and several believed licensing would not have a large impact on them. The idea of restricting the sale of tobacco within 500m of a school was generally well received by participants, and had more support than policies that would prohibit certain outlet types from selling tobacco. In contrast to claims made by industry-related organisations, a proposed licensing policy is unlikely to be met with blanket opposition from tobacco retailers. Advocacy efforts may garner more support for tobacco retail policies if the purpose of policies was framed in terms of protecting young people from smoking. Copyright © 2015 Elsevier B.V. All rights reserved.
Marketing midwifery education: findings from a survey.
Hunt, S C
1996-03-01
to collect information from a sample of identified customers (midwives and midwifery managers employed by health authorities and trusts) in order to develop a marketing strategy for a Department of Nursing, Midwifery and Health Care. two descriptive and analytical surveys using questionnaires. mid- and west Wales, UK. randomly selected sample of 75 midwives and census sample of eight midwifery managers working within the National Health Service. quantitative and qualitative data collection methods. organisations have to define, and listen carefully, to their customers and offer courses which are appropriate, related to clinical midwifery practice and have titles that accurately reflect the content. Midwives are enthusiastically committed to continuing education despite the current difficulties. Word of mouth and personal recommendation remains the most effective form of advertising. University departments of nursing and midwifery can easily become removed from clinical practice. Education assists practitioners in changing and adapting to a new order; it is also crucial in developing skills in critical thinking and analysis. New skills are needed if practice is to improve. academic departments can easily become remote and out of touch with the needs of clinicians and midwifery managers. Departments must take steps to define the customer, listen carefully to what they want and make every effort to provide continuing education for midwives that is relevant, responsive, accessible and attainable. The benefits of education also must be marketed.
Cigarette sales to women and children in urban Thailand.
Jirojwong, Sansnee
2003-03-01
This descriptive study aimed to document cigarette retailers' knowledge and behaviors about the minimum legal age of cigarette buyers, and their estimates of the proportion of children and women among cigarette buyers. The study was conducted among 70 shop attendants in Hat Yai and Chon Buri cities. A semi-structured interview method was used to collect data using open-ended and close-ended questions. Qualitative data gained from observation and in-depth interviews among six shop owners provided information to support data collected from semi-structured interviews. Cigarettes are sold in small family-run food and household item shops. Although cigarette sales provide limited profits, they were described as essential to attract customers. Twenty-four percent sold only Thai cigarettes, 4% sold only imported cigarettes and 72% sold both. Almost one-third said they did not know the minimum legal age and more than half sold cigarettes to persons younger than 18 years. Single Thai cigarettes were sold to poor customers and to children. A small proportion (13%) said that 50% of their cigarette customers were women. It is possible that women and children were buying for adult males. Although cigarette sales to children younger than 18 years have been prohibited in Thailand for almost ten years, this information was only acknowledged by a small proportion of the shopkeepers. More research is needed on smoking prevalence and the reasons for initiating of smoking in women and children.
[Present regulation on infant and follow-on formula].
Angulo Lucena, R; Gallego Domínguez, M C; Bentabol Manzanares, A; Jodral Villarejo, M
1995-01-01
The commercialization of breast milk substitutes has had great economic transcendence, sometimes without considering the sanitary and nutritional consequences for the customer. The sanitary authorities have been implied in this matter both in the International and European fields, issuing standards and regulations for the commercialization of breast milk substitutes which have been adopted by the Spanish Regulation. The aim of this paper is comment the regulations that affect foods for breast-feeding and short age children. This report analyzes and comments on the contents of international, european and national regulation on infant and follow-on formula. The regulations about Infant formula and Follow-on formula, banning the term of "humanized milk" and remarking the preference for breast feeding, which could only be substituted by sanitary professionals. This regulation deals with the appropriate chemical composition of these products, qualitative and quantitative. It includes standards for correct labeling, which should contain the appropriate information without idealizing the product Drawings and pictures showing the correct preparation are allowed. It provides for distribution and sales, as well as for correct advertising, which should be under control. This regulation also bans free samples and any other donation to particular customers or sanitary institutions. The present regulation on "Infant and Follow-on formulas" pursues the adequate nutrition of breast-feeding and short age children, being the protection of this kind of customers everyone's responsibility.
Incorporating Servqual-QFD with Taguchi Design for optimizing service quality design
NASA Astrophysics Data System (ADS)
Arbi Hadiyat, M.
2018-03-01
Deploying good service design in service companies has been updated issue in improving customer satisfaction, especially based on the level of service quality measured by Parasuraman’s SERVQUAL. Many researchers have been proposing methods in designing the service, and some of them are based on engineering viewpoint, especially by implementing the QFD method or even using robust Taguchi method. The QFD method would found the qualitative solution by generating the “how’s”, while Taguchi method gives more quantitative calculation in optimizing best solution. However, incorporating both QFD and Taguchi has been done in this paper and yields better design process. The purposes of this research is to evaluate the incorporated methods by implemented it to a case study, then analyze the result and see the robustness of those methods to customer perception of service quality. Started by measuring service attributes using SERVQUAL and find the improvement with QFD, the deployment of QFD solution then generated by defining Taguchi factors levels and calculating the Signal-to-noise ratio in its orthogonal array, and optimized Taguchi response then found. A case study was given for designing service in local bank. Afterward, the service design obtained from previous analysis was then evaluated and shows that it was still meet the customer satisfaction. Incorporating QFD and Taguchi has performed well and can be adopted and developed for another research for evaluating the robustness of result.
Nemoto, Tooru; Iwamoto, Mariko; Perngparn, Usaneya; Areesantichai, Chitlada; Kamitani, Emiko; Sakata, Maria
2012-01-01
Based on combined methods, this study investigated substance use and HIV risk behaviors among kathoey sex workers (KSWs) in Bangkok, Thailand. The study found that only half of the KSW participants reported having been tested for HIV, and that except for one participant, all others had not seen health care providers in the past 12 months. About one third of the participants reported having engaged in unprotected anal sex with customers in the past six months. Almost all participants reported alcohol use, as well as having had sex with customers under the influence of alcohol. The prevalence of marijuana and ecstasy use in the past 12 months was high (32 and 36%, respectively); as was for ketamine (20%) and non-injecting methamphetamine (yaba) use (10%). A multiple regression analysis showed that the participants who were post-operative status, had used illicit drugs, or had been abused by their father and brothers were less likely to use condoms for anal sex with customers. Three quarters of the participants sent money to their families and 35% of the participants expressed their willingness to engage in unsafe sex when customers offer extra money. The qualitative interviews revealed that many identified as girl or kathoey in early age and had been exposed to transphobia and violence from father and brothers. Some reported support for gender transition from their mothers. More than half of the participants currently had difficulties in living as kathoey, such as challenges in the job market and relationship with family members. Family obligation for sending money and the Buddhist concept of karma were discussed in relation to risk behaviors among KSWs. The study provided implications for facilitating HIV testing and developing future HIV prevention intervention programs for KSWs in Thailand.
Darcy, Simon; Green, Jenny; Maxwell, Hazel
2017-05-01
The purpose of this article is to examine the use of a mobile technology platform, software customization and technical support services by people with disability. The disability experience is framed through the participants' use of the technology, their social participation. A qualitative and interpretive research design was employed using a three-stage process of observation and semi-structured interviews of people with disability, a significant other and their service provider. Transcripts were analyzed to examine the research questions through the theoretical framework of PHAATE - Policy, Human, Activity, Assistance and Technology and Environment. The analysis revealed three emergent themes: 1. Engagement and activity; 2. Training, support and customization; and 3. Enablers, barriers and attitudes. The findings indicate that for the majority of users, the mobile technology increased the participants' communication and social participation. However, this was not true for all members of the pilot with variations due to disability type, support needs and availability of support services. Most participants, significant others and service providers identified improvements in confidence, security, safety and independence of those involved. Yet, the actions and attitudes of some of the significant others and service providers acted as a constraint to the adoption of the technology. Implications for Rehabilitation Customized mobile technology can operate as assistive technology providing a distinct benefit in terms of promoting disability citizenship. Mobile technology used in conjunction with a supportive call centre can lead to improvements in confidence, safety and independence for people experiencing disability. Training and support are critical in increasing independent use of mobile technology for people with disability. The enjoyment, development of skills and empowerment gained through the use of mobile technology facilitate the social inclusion of people with disability.
NASA Astrophysics Data System (ADS)
Zainudin, WNRA; Ramli, NA
2017-09-01
In 2016, Tenaga Nasional Berhad (TNB) had introduced an upgrade in its Billing and Customer Relationship Management (BCRM) as part of its long-term initiative to provide its customers with greater access to billing information. This includes information on real and suggested power consumption by the customers and further details in their billing charges. This information is useful to help TNB customers to gain better understanding on their electricity usage patterns and items involved in their billing charges. Up to date, there are not many studies done to measure public understanding on current electricity bills and whether this understanding could contribute towards positive impacts. The purpose of this paper is to measure public understanding on current TNB electricity bills and whether their satisfaction towards energy-related services, electricity utility services, and their awareness on the amount of electricity consumed by various appliances and equipment in their home could improve this understanding on the electricity bills. Both qualitative and quantitative research methods are used to achieve these objectives. A total of 160 respondents from local universities in Malaysia participated in a survey used to collect relevant information. Using Ordered Probit model, this paper finds respondents that are highly satisfied with the electricity utility services tend to understand their electricity bills better. The electric utility services include management of electricity bills and the information obtained from utility or non-utility supplier to help consumers manage their energy usage or bills. Based on the results, this paper concludes that the probability to understand the components in the monthly electricity bill increases as respondents are more satisfied with their electric utility services and are more capable to value the energy-related services.
Nemoto, Tooru; Iwamoto, Mariko; Perngparn, Usaneya; Areesantichai, Chitlada; Kamitani, Emiko; Sakata, Maria
2011-01-01
Based on combined methods, this study investigated substance use and HIV risk behaviors among kathoey sex workers (KSWs) in Bangkok, Thailand. The study found that only half of the KSW participants reported having been tested for HIV, and that except for one participant, all others had not seen health care providers in the past 12 months. About one third of the participants reported having engaged in unprotected anal sex with customers in the past 6 months. Almost all participants reported alcohol use, as well as having had sex with customers under the influence of alcohol. The prevalence of marijuana and ecstasy use in the past 12 months was high (32% and 36%, respectively); as was for ketamine (20%) and non-injecting methamphetamine (yaba) use (10%). A multiple regression analysis showed that the participants who were post-operative status, had used illicit drugs, or had been abused by their father and brothers were less likely to use condoms for anal sex with customers. Three quarters of the participants sent money to their families and 35% of the participants expressed their willingness to engage in unsafe sex when customers offer extra money. The qualitative interviews revealed that many identified as girl or kathoey in early age and had been exposed to transphobia and violence from father and brothers. Some reported support for gender transition from their mothers. More than half of the participants currently had difficulties in living as kathoey, such as challenges in job market and relationship with family members. Family obligation for sending money and the Buddhist concept of karma were discussed in relation to risk behaviors among KSWs. The study provided implications for facilitating HIV testing and developing future HIV prevention intervention programs for KSWs in Thailand. PMID:21780964
Small retailer perspectives of the 2009 Women, Infants and Children Program food package changes.
Gittelsohn, Joel; Laska, Melissa N; Andreyeva, Tatiana; Foster, Gary; Rose, Donald; Tester, June; Lee, Seung Hee; Zenk, Shannon N; Odoms-Young, Angela; McCoy, Tara; Ayala, Guadalupe X
2012-09-01
To understand vendor perspectives regarding changes made in 2009 to the Special Supplemental Nutrition Program for Women, Infant, and Children (WIC) food package. Fifty-two in-depth, qualitative interviews with owners or managers of small stores in 8 urban areas across 7 states conducted 6-12 months after the changes. Store owners experienced implementation challenges, but felt the changes increased the number of customers, sales, and profits. This research provides vendor perspectives on the 2009 WIC policy changes and may enhance policy implementation directed at increasing healthy food availability, particularly in urban communities.
The Case for Adopting Virtual Manipulatives in Mathematics Education for Students with Disabilities
ERIC Educational Resources Information Center
Satsangi, Rajiv; Miller, Bridget
2017-01-01
The past four decades have generated significant research toward improving the academic outcomes of students with disabilities, especially in the field of mathematics. In this effort, the role of technology in the classroom, both high- and low-tech, has garnered significant attention. For students with disabilities, the use of manipulatives is a…
ERIC Educational Resources Information Center
Faranda, William T.
2015-01-01
Student initiated out-of-class communication (OCC) with instructors has been linked to benefits for students, faculty, and the institution at large, yet garners little attention in business education research. Much of the literature found in communication and higher education research has revolved around the discovery of factors that lead students…
The Great Black Hope: Hope and Its Relation to Suicide Risk among African Americans
ERIC Educational Resources Information Center
Davidson, Collin L.; Wingate, LaRicka R.; Slish, Meredith L.; Rasmussen, Kathy A.
2010-01-01
Positive psychology has garnered considerable scholarly interest recently and has been suggested to hold promise in the application to suicide research and prevention; however, empirical research has lagged behind these suggestions. This is the first study to examine the relationship between hope and a specific theory of suicide in African…
Validity Evidence for Eating Attitudes Test Scores in a Sample of Female College Athletes
ERIC Educational Resources Information Center
Doninger, Gretchen L.; Enders, Craig K.; Burnett, Kent F.
2005-01-01
The purpose of this study was to examine the psychometric properties of the 26-item Eating Attitudes Test (EAT-26; Garner, Olmsted, Bohr, & Garfinkel, 1982) using a sample of 207 female college athletes. Previous studies using nonathlete populations have supported a number of factor structures, but a series of confirmatory factor analyses…
ERIC Educational Resources Information Center
O'Shaughnessy, Leslie
2012-01-01
As a new teacher in 2008, the author inherited an awesome advocacy tool from her predecessor, art educator Stephania Crowder, via her annual sidewalk art activity. In this activity, students recreate art masterpieces on a 4-5' (1-1.5 m) scale on the sidewalk leading to the front entrance of the school. This project never fails to garner positive…
ERIC Educational Resources Information Center
Assouline, Susan G.; Colangelo, Nicholas; Heo, Nanseol; Dockery, Lori
2013-01-01
Established in the early 1970s, the talent search model has garnered strong theoretical and programming support for addressing the academic needs of highly able students. The two main components of the talent search model are discovery (identification) and development (programming) of academic talent. Discovery of academically talented elementary…
ERIC Educational Resources Information Center
Miller, Jane K.; Repinski, Shelby L.; Hayes, Kathryn N.; Bliss, Frederick A.; Trexler, Cary J.
2011-01-01
A broad-based survey using the Delphi method was conducted to garner current information from private sector stakeholders and build consensus opinions supporting key ideas for enhancing plant breeder education and training. This study asked respondents to suggest and rate topics and content they deemed most important to plant breeding graduate…
What Is Wrong with Grade Inflation (If Anything)?
ERIC Educational Resources Information Center
Finefter-Rosenbluh, Ilana; Levinson, Meira
2015-01-01
Grade inflation is a global phenomenon that has garnered widespread condemnation among educators, researchers, and the public. Yet, few have deliberated over the ethics of grading, let alone the ethics of grade inflation. The purpose of this paper is to map out and examine the ethics of grade inflation. By way of beginning, we clarify why grade…
ERIC Educational Resources Information Center
Ganel, Tzvi; Goshen-Gottstein, Yonatan
2004-01-01
The effects of familiarity on selective attention for the identity and expression of faces were tested using Garner's speeded-classification task. In 2 experiments, participants classified expression (or identity) of familiar and unfamiliar faces while the irrelevant dimension of identity (or expression) was either held constant (baseline…
ERIC Educational Resources Information Center
Birch, David A.
2017-01-01
The reciprocal relationship between health and education has garnered increased attention among public health professionals. The evidence is clear that the level of an individual's education is related to health outcomes in adulthood and that healthier children are more likely to be academically successful than those with health issues. Unpacking…
USDA-ARS?s Scientific Manuscript database
Green tea is cultivated and consumed predominantly in Asia. Yet, recent reports of its health benefits have increased popularity outside of Asia, including in North America. Of these health benefits, improved fat metabolism and weight loss have garnered the most attention in recent years. Salmonid f...
Images and Ideals: Counselling Women and Girls in a "Thin-is-in" Culture
ERIC Educational Resources Information Center
Saraceni, Reana; Russell-Mayhew, Shelly
2007-01-01
Two well-cited studies (Garner, Garfinkel, Schwartz & Thompson, 1980; Wiseman, Gray, Mosimann, & Ahrens, 1992) examined the changing body shape of Playboy centrefolds from 1959 to 1988 and noted that their body weights were significantly lower than those of the average female. The current study updates and examines changes in body measurements and…
Where the Guys Are: Males in Higher Education
ERIC Educational Resources Information Center
Weaver-Hightower, Marcus B.
2010-01-01
Even as a sense of a "boy crisis" in schools grips the public, enrollment and degree-attainment gaps between women and men in college--women now earn nearly three of every five degrees--have garnered headlines and provoked debate. To some, these statistics are just more proof of a "war" against boys being waged in the larger culture and…
Learning Outside the Lines: Six Innovative Programs That Reach Youth.
ERIC Educational Resources Information Center
Jobs for the Future, Boston, MA.
Six programs are profiled that garner both deep engagement and high achievement from young people. All build upon fundamental needs of adolescent life: to register positive impact upon the world, to feel respected and connected, and to construct one's own narrative. A community action initiative at a high school in Texas' Rio Grande Valley is…
Park! Can Greenspace Survive in an Asphalt Culture?
ERIC Educational Resources Information Center
Reed, Ernest
2001-01-01
To alert the community to the impact of a proposed parkway that would divide the largest remaining greenspace in Charlottesville (Virginia), an architect, a photographer, and students from a private high school dedicated to ecology and art lined the proposed route with tires. The project garnered a lot of publicity, and to date the parkway has not…
A Sense of Story: Essays on Contemporary Writers for Children.
ERIC Educational Resources Information Center
Townsend, John Rowe
This is an introduction to the work of 19 contemporary English-language writers for children. It consists of critical essays on the works of Joan Aiken, L. M. Boston, H. F. Brinsmead, John Christopher, Helen Cresswell, Meindert DeJong, Eleanor Estes, Paula Fox, Leon Garfield, Alan Garner, Madeleine L'Engle, William Mayne, Andre Norton, Scott…
In the Media: Expanding Students' Experience with Academic Vocabulary
ERIC Educational Resources Information Center
McKeown, Margaret G.; Crosson, Amy C.; Artz, Nancy J.; Sandora, Cheryl; Beck, Isabel L.
2013-01-01
How can we supplement the limited time available for vocabulary instruction while motivating students to attend to the words they are learning? As a part of an academic word vocabulary intervention, we challenged sixth-grade students to find their words in the world around them. This activity, In the Media, garnered responses from 51 of the 61…
Garnering Civic Hope: Social Studies, Expectations, and the Lost Civic Potential of Immigrant Youth
ERIC Educational Resources Information Center
Callahan, Rebecca M.; Obenchain, Kathryn M.
2016-01-01
Social studies education is designed to provide a foundation for civic society. In this study we consider immigrant optimism theory within the context of U.S. secondary social studies to examine the civic potential of immigrant youth. Using a mixed-methods approach, we complement analyses of teacher and immigrant young adult interviews with…
Brandon T. Pfannenstiel; Xixi Zhao; Jennifer Wortman; Philipp Wiemann; Kurt Throckmorton; Joseph E. Spraker; Alexandra A. Soukup; Xingyu Luo; Daniel L. Lindner; Fang Yun Lim; Benjamin P. Knox; Brian Haas; Gregory J. Fischer; Tsokyi Choera; Robert A. E. Butchko; Jin-Woo Bok; Katharyn J. Affeldt; Nancy P. Keller; Jonathan M. Palmer; B. Gillian Turgeon
2017-01-01
The study of aflatoxin in Aspergillus spp. has garnered the attention of many researchers due to aflatoxin's carcinogenic properties and frequency as a food and feed contaminant. Significant progress has been made by utilizing the model organism Aspergillus nidulans to characterize the regulation of sterigmatocystin (ST),...
Reculturing for Equity through Integrated Services: A Case Study of One District's Reform
ERIC Educational Resources Information Center
Dentith, Audrey; Frattura, Elise; Kaylor, Maria
2013-01-01
The purpose of this paper is to analyse the early stages of an urban district's special education reform effort in which the entire district moved from a programme model to an integrated services delivery approach. We studied teacher and building administrator's responses garnered through focus group, individual interviews and observations at five…
ERIC Educational Resources Information Center
Dunlosky, John; Mueller, Michael L.
2016-01-01
The target articles explore a common hypothesis pertaining to whether perceptually degrading materials will improve reasoning, memory, and metamemory. Outcomes are mixed, yet some evidence was garnered in support of a version of the disfluency hypothesis that includes moderators, and along with evidence from prior research, researchers will likely…
Dean E. Pearson; Yvette K. Ortega; Samantha J. Sears
2012-01-01
Darwin's naturalization hypothesis predicts that successful invaders will tend to differ taxonomically from native species in recipient communities because less related species exhibit lower niche overlap and experience reduced biotic resistance. This hypothesis has garnered substantial support at coarse scales. However, at finer scales, the influence of traits...
Who's on the Line? Gauging the Most Pressing Issues Facing Higher Education
ERIC Educational Resources Information Center
Change, 2005
2005-01-01
d the Knight Collaborative. Drawing on the experience garnered by those organizations over the last two decades, The Learning Alliance is becoming higher education's decisionmaking hot line for higher education executives--a number they can call to work through their most pressing problems. This issue of The Landscape draws upon the substance of…
ERIC Educational Resources Information Center
White, Robert; Shin, Tae Seob
2017-01-01
Character Education initiatives within schools have gained both proponents and opponents over recent years and continue to garner mixed reviews. Proponents argue that the need is urgent and the increasing level of school disruption, antisocial behavior and violence requires a focus on values/virtues/moral education and claim this is synonymous…
Yurchikhin gives Kotov a haircut in the Node 1 during Expedition 15
2007-05-13
ISS015-E-07565 (13 May 2007) --- Cosmonaut Fyodor N. Yurchikhin, Expedition 15 commander, trims cosmonaut Oleg V. Kotov's hair in the Unity node of the International Space Station. Yurchikhin used hair clippers fashioned with a vacuum device to garner freshly cut hair. Kotov, flight engineer, and Yurchikhin represent Russia's Federal Space Agency.
Yurchikhin gives Kotov a haircut in the Node 1 during Expedition 15
2007-05-13
ISS015-E-07566 (13 May 2007) --- Cosmonaut Fyodor N. Yurchikhin, Expedition 15 commander, trims cosmonaut Oleg V. Kotov's hair in the Unity node of the International Space Station. Yurchikhin used hair clippers fashioned with a vacuum device to garner freshly cut hair. Kotov, flight engineer, and Yurchikhin represent Russia's Federal Space Agency.
View of an Expedition 21 Crew Member trimming his hair in the Destiny Laboratory
2009-10-11
ISS021-E-005067 (11 Oct. 2009) --- Russian cosmonaut Maxim Suraev, Expedition 21 flight engineer, trims his hair in the Destiny laboratory of the International Space Station, using hair clippers fashioned with a vacuum device to garner freshly cut hair. Canadian Space Agency astronaut Robert Thirsk, flight engineer, is at right.
Crewmembers in the Node 1/Unity during Expedition 13
2006-07-29
ISS013-E-62373 (29 July 2006) --- Astronaut Jeffrey N. Williams, Expedition 13 NASA space station science officer and flight engineer, trims astronaut Thomas Reiter's hair in the Unity node of the International Space Station. Williams used hair clippers fashioned with a vacuum device to garner freshly cut hair. Reiter, flight engineer, represents the European Space Agency (ESA).
ERIC Educational Resources Information Center
Bartkowski, John P.; Call, Vaughn R. A.; Heaton, Tim B.; Forste, Renata
2007-01-01
Despite increased attention to religious organizations as an ally in America's welfare-to-work revolution, faith- based employment assistance programs have garnered little attention from scholars. This study seeks to fill this gap by examining intake and follow-up survey data collected from clients of Employment Resource Centers sponsored by the…
Competency Is Not Guaranteed by the Letters that Follow Your Name: A Response to My Critics
ERIC Educational Resources Information Center
Perry, Robin E.
2006-01-01
This article is a formal response to those that authored critiques of the author's research. Each author has provided a thoughtful and critical perspective highlighting the perceived merits and demerits of the research questions posed, theoretical assumptions underlying the inquiry, study design and methodology, and interpretations garnered from…
ERIC Educational Resources Information Center
Kelly, Andrew P.; Columbus, Rooney
2016-01-01
Competency-based education (CBE) has garnered significant attention lately from reformers and policymakers. Put simply, CBE awards credit based on what students have learned rather than how much time they spend in class. Competency-based programs identify specific competencies, develop assessments to measure mastery of those competencies, and then…
Conviction, Confrontation, and Risk in New Teachers' Advocating for Equity
ERIC Educational Resources Information Center
Athanases, Steven Z.; de Oliveira, Luciana C.
2007-01-01
Despite frustration with school constraints, new teachers who graduated from a program focused on advocacy for equity spoke for students in need in school forums and spoke up about issues of equity. Speaking for students, driven by convictions about equitable access to resources and a responsibility to act, often helped garner support and affected…
What Would Terri Want? On the Psychological Challenges of Surrogate Decision Making
ERIC Educational Resources Information Center
Ditto, Peter H
2006-01-01
The Terri Schiavo case was unique in the media attention it garnered, but the decision making challenges faced by Terri's family are common ones encountered by all families who must make choices about the use of life-sustaining medical treatment for an incapacitated loved one. This article highlights three key issues that were particularly…
National Head Start Association Position Paper: Why Conservatives Should Support Head Start.
ERIC Educational Resources Information Center
Allen, Ben; Greene, Sarah; McGrady, Michael; Boel, Bridget; Ryan, Joel; Whitehead, Diane; Smith, Angela; Kane, Elizabeth; Qualls, Brocklin; Wahid, Kahree
Head Start is a comprehensive federal preschool program, serving children prenatal through age 5 and their families with the overall goal of increasing the school readiness of young children in low-income families. Noting that the program has typically garnered strong support from political liberals and moderates, this position paper of the…
ERIC Educational Resources Information Center
Beaudin, Bart P.
The Kodak Skills Enhancement program was a workplace literacy project funded through the U.S. Department of Education's National Workplace Literacy Program. The project goals were as follows: (1) establish a positive climate within the Kodak corporate environment to ensure program effectiveness by garnering support at all levels; (2) determine the…
The Effect of Instruction in the Paraphrasing Strategy on Reading Fluency and Comprehension.
ERIC Educational Resources Information Center
Lee, Steven W.; Von Colln, Theresa
Cognitive strategy instruction is currently garnering much attention in the literature as an effective means of teaching children who display learning difficulties in a wide variety of academic areas. In reading, the Paraphrasing Strategy, which is one of an array of strategies used in the Strategies Intervention Model (SIM) (Schumaker, Deshler, &…
Gender Role Beliefs and Parents' Support for Athletic Participation
ERIC Educational Resources Information Center
Heinze, Justin E.; Heinze, Kathryn L.; Davis, Matthew M.; Butchart, Amy T.; Singer, Dianne C.; Clark, Sarah J.
2017-01-01
Pay-to-play fees in public schools place more support for sport participation in the hands of parents; this may disproportionately affect the ability of girls to garner the benefits of sports. Using an online survey of a national sample of parents (N = 814), we examined the relationship between parents' gender role beliefs, parents' beliefs about…
Hit List: Frequently Challenged Books for Young Adults.
ERIC Educational Resources Information Center
Monks, Merri M.; Pistolis, Donna Reidy
This book presents descriptions of 26 young adult titles that have been frequent targets of censorship attempts. Each entry provides an annotation for the book in question; examples of recent challenges; citations to reviews of the book and background articles; a list of awards garnered by the book or its author; references about the author;…
ERIC Educational Resources Information Center
Syljuberget, Dan R.
2010-01-01
With the highest attrition rate of any minority group enrolled in higher education institutions, American Indian/Alaska Native students rightly garner considerable attention. Researchers and administrators study the factors for both attrition and persistence. Such scrutiny calls for studies of those individuals who successfully navigated the…
Community Organizing for Database Trial Buy-In by Patrons
ERIC Educational Resources Information Center
Pionke, J. J.
2015-01-01
Database trials do not often garner a lot of feedback. Using community-organizing techniques can not only potentially increase the amount of feedback received but also deepen the relationship between the librarian and his or her constituent group. This is a case study of the use of community-organizing techniques in a series of database trials for…
Project-Based Learning: A Promising Approach to Improving Student Outcomes. Issue Focus
ERIC Educational Resources Information Center
Quint, Janet; Condliffe, Barbara
2018-01-01
The concept of project-based learning (PBL) has garnered wide support among a number of K-12 education policy advocates and funders. PBL is viewed as an approach that enables students to develop the "21st century competencies"--cognitive and socioemotional skills--needed for success in college and careers. This issue focus, pulling from…
Eat, Drink, Man, Woman: Gender, Income Share and Household Expenditure in South Africa
ERIC Educational Resources Information Center
Gummerson, Elizabeth; Schneider, Daniel
2013-01-01
This study examines how gendered household bargaining occurs in non-nuclear family households. We employ two South African data sets and use linear regression and household fixed effects to investigate the relationship between women's income shares and household expenditures. In married couple households, when women garner larger shares of income,…
Recurrent Themes in E-Learning: A Narrative Analysis of Major E-Learning Reports
ERIC Educational Resources Information Center
Waight, Consuelo L.; Willging, Pedro; Wentling, Tim
2004-01-01
E-learning, sometimes referred to as online learning, Web-based learning, distance learning, and technology-based learning, among other names, is a concept that has garnered significant global attention. This broad attention to e-learning has resulted in numerous e-learning reports. In doing extensive Web searches for e-learning reports, the…
ERIC Educational Resources Information Center
Reese, Hannah E.; Timpano, Kiara R.; Siev, Jedidiah; Rowley, Theresa; Wilhelm, Sabine
2010-01-01
Tic disorders have traditionally been conceptualized as neurobiological conditions and consequently within the purview of neurologists. In the last few decades, however, a number of psychosocial treatments have been developed and tested. To date, a behavioral treatment called Habit Reversal Training (HRT) has garnered the most empirical support as…
ERIC Educational Resources Information Center
Harper, Shaun R.; Harris, Frank, III
2012-01-01
Across all levels of education, young men's comparatively lower levels of educational achievement and attainment, as well as problematic behavioral trends (e.g., sexual assault, binge drinking, property destruction, suicides, campus shootings), have garnered attention from journalists, educators, school administrators, parents, and others.…
ERIC Educational Resources Information Center
Childress, Amy
2011-01-01
While several models of adult writing have been proposed and studied, the development of writing skills in young children has only recently garnered attention. Using measures of fine-motor, language, working memory, and attention/executive functions, the current study explored motor and cognitive skills that may contribute to writing skill in…
Information Engagement to Garner Public Support: TTPs from World War II
2009-05-14
Internet was to survive a nuclear attack, who in his right mind thinks that you are any more going to be able to control information?” 28 David S......people appearing on television live over there and issuing their statements about what is wrong with America and so on, or when you get al Jazerra
2013-03-01
82 4.3.2 Bayes Decision Criteria and Risk Minimization ............................................ 86...on the globe. In its mission to achieve information superiority, AFTAC has historically combined data garnered from seismic and infrasound networks...to improve location estimates for nuclear events. For instance, underground explosions produce seismic waves that can couple into the atmosphere
ERIC Educational Resources Information Center
Briggs, Linda L.
2008-01-01
The leap in wireless LAN standards to 802.11n is a WiFi upgrade so new it has not yet garnered final approval from the standards committee. Although that approval will not come until next year (vendors are currently building to a "pre-n" standard), there are plenty of notebook computers out there capable of running 802.11n. That means students…
ERIC Educational Resources Information Center
Lo, Joe Tin-yau; Po, Sum-cho
2009-01-01
The introduction of liberal studies is a new curriculum reform initiative in Hong Kong starting from 2009. It is a kind of formal interdisciplinary curriculum built on decades of experiences garnered from the implementation of various integrated subjects with similar nature. Through the method of documentary analysis that brings all official…
ERIC Educational Resources Information Center
Lotfizadeh, Amin D.; Edwards, Timothy L.; Redner, Ryan; Poling, Alan
2012-01-01
Several recent studies have explored what Michael (e.g., 1982) termed the "value-altering" effect and the "behavior-altering" effect of motivating operations. One aspect of the behavior-altering effect that has garnered no recent attention involves changes in stimulus control produced by motivating operations. To call attention to this aspect of…
ERIC Educational Resources Information Center
Rich, Peter J.; Bly, Neil; Leatham, Keith R.
2014-01-01
This study aimed to provide first-hand accounts of the perceived long-term effects of learning computer programming on a learner's approach to mathematics. These phenomenological accounts, garnered from individual interviews of seven different programmers, illustrate four specific areas of interest: (1) programming provides context for many…
Strategy: What Universities Can Learn from Corporate Success Stories
ERIC Educational Resources Information Center
Aleong, Chandra
2018-01-01
This paper identifies the need to view strategic management and implementation with new insights from entrepreneurs and researchers who have attained and studied successful enterprises. The backdrop is the rate of disruption taking place all over the U.S. as well as globally. The objective is to understand major changes to garner ideas for more…
Project-Based Learning: A Literature Review. Working Paper
ERIC Educational Resources Information Center
Condliffe, Barbara
2017-01-01
The concept of project-based learning (PBL) has garnered wide support among a number of K-12 education policy advocates and funders. This working paper builds on and updates a seminal literature review of PBL published in 2000. Focused primarily on articles and studies that have emerged in the 17 years since then, the working paper discusses the…
University Administrators' Conceptions of Quality and Approaches to Quality Assurance
ERIC Educational Resources Information Center
Goff, Lori
2017-01-01
As the quality of university education garners increasingly more interest in both the public and in the literature, and as quality assurance (QA) processes are developed and implemented within universities around the world, it is important to carefully consider what is meant by the term quality. This study attempts to add to the literature…
ERIC Educational Resources Information Center
Baber, Lorenzo DuBois
2014-01-01
The lack of postsecondary success for African American males has garnered significant attention from academic scholars and public policy leaders. While this scholarship provides a strong portrait on issues related to African American males, there are still significant gaps to be addressed. Most notably, current research tends to focus on students…
Retention in HIV care depends on patients' perceptions of the clinic experience.
Wessinger, Matthew H; Hennink, Monique M; Kaiser, Bonnie N; Mangal, Jed P; Gokhale, Runa H; Ruchin, Lauren; Moanna, Abeer; Rimland, David; Farber, Eugene W; Marconi, Vincent C
2017-10-01
Institutional barriers in HIV primary care settings can contribute substantially to disparities in retention in HIV treatment and HIV-related outcomes. This qualitative study compared the perceptions of clinic experiences of persons living with HIV (PLWH) in a Veterans Affairs HIV primary care clinic setting who were retained in care with the experiences of those who were not retained in care. Qualitative data from 25 in-depth interviews were analyzed to identify facilitators and barriers to retention in HIV care. Results showed that participants not retained in care experienced barriers to retention involving dissatisfaction with clinic wait times, low confidence in clinicians, and customer service concerns. For participants retained in care, patience with procedural issues, confidence in clinicians, and interpersonal connections were factors that enhanced retention despite the fact that these participants recognized the same barriers as those who were not retained in care. These findings can inform interventions aimed at improving retention in HIV care.
Qualitative CFD for Rapid Learning in Industrial and Academic Applications
NASA Astrophysics Data System (ADS)
Variano, Evan
2010-11-01
We present a set of tools that allow CFD to be used at an early stage in the design process. Users can rapidly explore the qualitative aspects of fluid flow using real-time simulations that react immediately to design changes. This can guide the design process by fostering an intuitive understanding of fluid dynamics at the prototyping stage. We use an extremely stable Navier-Stokes solver that is available commercially (and free to academic users) plus a custom user interface. The code is designed for the animation and gaming industry, and we exploit the powerful graphical display capabilities to develop a unique human-machine interface. This interface allows the user to efficiently explore the flow in 3D + real time, fostering an intuitive understanding of steady and unsteady flow patterns. There are obvious extensions to use in an academic setting. The trade-offs between accuracy and speed will be discussed in the context of CFD's role in design and education.
King, Gillian; Currie, Melissa; Bartlett, Doreen J; Gilpin, Michelle; Willoughby, Colleen; Tucker, Mary Ann; Strachan, Deborah; Baxter, Donna
2007-01-01
To examine the clinical decision making of novice, intermediate, and expert pediatric rehabilitation therapists from various disciplines. Two qualitative studies were conducted. Thirteen therapists took part in a study using the critical incident interview technique and 11 therapists took part in a study using the 'think aloud' technique. Therapists were classified as novice, intermediate, or expert in developmental level based on a cluster analysis of data collected using a multifaceted battery of assessment tools. Data were analyzed using a grounded theory approach. Expert and intermediate therapists differed from novices with respect to content, self-, and procedural knowledge. With increasing expertise, therapists use a supportive, educational, holistic, functional, and strengths-based approach; have heightened humility yet increased self-confidence; and understand how to facilitate and support client change and adaptation by using principles of engagement, coherence, and manageability. Expert therapists use enabling and customizing strategies to ensure a successful therapeutic session, optimize the child's functioning in the mid-term, and ensure child and family adaptation and accommodation over the longer-term.
NASA Astrophysics Data System (ADS)
Bujor, A.; Avasilcăi, S.
2015-11-01
The terms of creativity, co-creation, creative industries, innovation, and coinnovation are more and more used nowadays. While co-creation offers the possibility and encourages a more active involvement from the customers to create value rich experiences, innovation is responsible for the little improvements made for a better life, to grow a business, to improve products, services or company's productivity. Either customers, current and potential, or stakeholders’ involvement into innovation activities, through their creativity, represent an important way of value creation, of actions’ performance that increases the worth of goods, services, or business as a whole. More and more, different size businesses gather ideas for innovation from customers / stakeholders through their involvement into the early stages of the innovation process. Actually, it has been shown that their ideas sketch their needs and wishes, and have been described as “need information”. Customers and stakeholders, in general, also offer ideas that have been called “solution information”, which represents, not only need information, but also customer-based proposals that describe how ideas can be transformed into marketable products. The term of creative industries refers to those goods that can technically be reproduced, industrially produced, and commercially sold, this being one of the many definitions found in the literature. The classification of creative industries differs at the European Union level according to each country's development level and opening towards these industries’ perception as an engine for economic growth. To better explore and identify the importance of innovation and creativity for new products’ development or improvement a case study about Mulino Bianco was done. This methodology approach represents a part of a qualitative research approach within a broader research undertaken within the framework of the National Research Program PN II. Mulino Bianco was first launched in Italy, being one of the value brands of Barilla Group, which we can say, according to the Italian researches regarding their definition and classification, it belongs to creative industries: industry of food and taste. The foreseen result of this paper is highlighting the fact that the key strategy for the Group and for Mulino Bianco, by default, is mainly its customers’ pro-active involvement in products’ development or creation.
Rees, Susan; Mohsin, Mohammed; Tay, Alvin Kuowei; Thorpe, Rosamund; Murray, Samantha; Savio, Elisa; Fonseca, Mira; Tol, Wietse; Silove, Derrick
2016-01-01
Objectives Bride price is a widespread custom in many parts of the world, including in most countries in sub-Saharan Africa and parts of Asia. We hypothesised that problems relating to the obligatory ongoing remittances made by the husband and his family to the bride's family may be a source of mental disturbance (in the form of explosive anger and severe mental distress) among women. In addition, we postulated that problems arising with bride price would be associated with conflict with the spouse and family, poverty and women's preoccupations with injustice. Design A mixed-methods study comprising a total community household survey and semistructured qualitative interviews. Setting Two villages, one urban, the other rural, in Timor-Leste. Participants 1193 married women participated in the household survey and a structured subsample of 77 women participated in qualitative interviews. Results Problems with bride price showed a consistent dose–effect relationship with sudden episodes of explosive anger, excessive anger and severe psychological distress. Women with the most severe problems with bride price had twice the poverty scores as those with no problems with the custom. Women with the most severe problems with bride price also reported a threefold increase in conflict with their spouse and a fivefold increase in conflict with family. They also reported heightened preoccupations with injustice. Conclusions Our study is the first to show consistent associations between problems with bride price obligations and mental distress, poverty, conflict with spouse and family and preoccupations with injustice among women in a low-income, postconflict country. PMID:28588920
Fifteen-year patterns of soil carbon and nitrogen following biomass harvesting
Valerie J. Kurth; Anthony W. D' Amato; Brian J. Palik; John B. Bradford
2014-01-01
The substitution of forest-derived woody biofuels for fossil fuel energy has garnered increasing attention in recent years, but information regarding the mid- and long-term effects on soil productivity is limited. We investigated 15-yr temporal trends in forest floor and mineral soil (0-30 cm) C and N pools in response to organic matter removal treatments (OMR; stem-...
Smith, Dean G; Clement, Jan P
2013-01-01
It remains an open question whether hospital spending on fundraising efforts to garner philanthropy is a good use of funds. Research and industry reports provide conflicting results. We describe the accounting and data challenges in analysis of hospital philanthropy, which include measurement of donations, measurement of fundraising expenses, and finding the relationships among organizations where these cash flows occur. With these challenges, finding conflicting results is not a surprise.
2011-09-01
Transport Association ( ATA ) Maintenance & Ramp Human Factors Task Force committee members—we are deeply grateful for their contributions in the...6 Air Transport Association ( ATA ) Human Factors Task Force . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Form Development...garnered many valuable les- sons, safety improvements, and significant returns on their investment. 1The FAA ATA Human Factors Taskforce has
ERIC Educational Resources Information Center
Thurlow, Martha L.; Shyyan, Vitaliy V.; Lazarus, Sheryl S.; Christensen, Laurene L.
2016-01-01
Instructional and decision-making practices for English learners (ELs) with disabilities are garnering increased attention as the number of these students increases across the U.S. Although many critical educational decisions are made for these students, the determination that an EL with disabilities should be reclassified and exited from services…
58. March 1987. DEPENDENCIES NORTHWEST OF MAIN HOUSE, LOOKING EAST ...
58. March 1987. DEPENDENCIES NORTHWEST OF MAIN HOUSE, LOOKING EAST (Kitchen garden is at left. Dependencies, from left to right: wash house, pump house, and cistern. Kitchen-Storehouse and main house in background at far right.) - Borough House, West Side State Route 261, about .1 mile south side of junction with old Garners Ferry Road, Stateburg, Sumter County, SC
Play and Adversity: How the Playful Mammalian Brain Withstands Threats and Anxieties
ERIC Educational Resources Information Center
Siviy, Stephen M.
2010-01-01
Most mammals play, but they do so in a dangerous world. The dynamic relationship between the stresses created by their world and the activity of play helps to explain the evolution of play in mammals, as the author demonstrates in evidence garnered from experiments that introduce elements of fear to rats at play. The author describes the resulting…
ERIC Educational Resources Information Center
Borchert, Jill; Rickabaugh, Cheryl A.
1995-01-01
Assessed prosocial and stigmatic reactions towards HIV- infected individuals based on mode of disease transmission. Findings from 227 college students reveal HIV-infected women were held less accountable than men and HIV-infected IV drug users were held more accountable and garnered less sympathetic reaction. Results are discussed in relation to…
ERIC Educational Resources Information Center
Ahn, June; Pellicone, Anthony; Butler, Brian S.
2014-01-01
Badges have garnered great interest among scholars of digital media and learning. In addition, widespread initiatives such as Mozilla's Open Badge Framework expand the potential of badging into the realm of open education. In this paper, we explicate the concept of open badges. We highlight some of the ways that researchers have examined…
ERIC Educational Resources Information Center
Andreozzi, Mark J.
2010-01-01
Recreation center growth on college campuses has garnered national attention. According to Reisberg (2001), today's students have grown accustomed to utilizing elaborate workout facilities and have begun to demand that their college or university of choice provide that space. Through investing money into recreation facilities, college and…
2010-01-01
wavelengths) associated with radio wave propagation. 3DEPARTMENT OF THE NAVY rapid globalization of spectrum usage impacts Navy and Marine Corps...determining spec- trum policy and use. The rapid globalization of spectrum usage impacts Navy and Marine Corps operations, because the DON mission is...negotiates with other nations to garner their support for U.S. objectives. The global commercial telecommunication market and service capability expansion
"What's Hot in Literacy" for 2017: Topics Garnering Attention in 2017
ERIC Educational Resources Information Center
Cassidy, Jack; Grote-Garcia, Stephanie; Ortlieb, Evan; Loveless, Douglas J.
2017-01-01
For the past 20 years, Dr. Jack Cassidy and his collaborators have surveyed leaders in the field about the issues in literacy that are receiving attention and those that are no longer in the limelight and presented the findings in the annual "What's Hot, What's Not" column. This tradition has continued into 2017 as 25 literacy leaders…