Sample records for libraries universal service

  1. 47 CFR 54.501 - Eligibility for services provided by telecommunications carriers.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ...) COMMON CARRIER SERVICES (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries... services to eligible schools, libraries, and consortia including those entities. (b) Schools. (1) Only... under this subpart. (c) Libraries. (1) Only libraries eligible for assistance from a State library...

  2. 47 CFR 54.501 - Eligibility for services provided by telecommunications carriers.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ...) COMMON CARRIER SERVICES (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries...) Libraries. (1) Only libraries eligible for assistance from a State library administrative agency under the Library Services and Technology Act (Pub. L. 104-208) and not excluded under paragraphs (b)(2) or (3) of...

  3. Publication Services at the University Library Graz: A New Venture, a New Role

    ERIC Educational Resources Information Center

    Ginther, Clara; Lackner, Karin; Kaier, Christian

    2017-01-01

    Establishing Publication Services in the library at the University of Graz did more than broaden the service portfolio of the library. A convergence of expertise at the library, needs of researchers at the university, and ongoing changes in scholarly communication also contributed to the evolution of the library's role and profile. The new…

  4. Distance Learning Library Services in Ugandan Universities

    ERIC Educational Resources Information Center

    Mayende, Jackline Estomihi Kiwelu; Obura, Constant Okello

    2013-01-01

    The study carried out at Makerere University and Uganda Martyrs University in 2010 aimed at providing strategies for enhanced distance learning library services in terms of convenience and adequacy. The study adopted a cross sectional descriptive survey design. The study revealed services provided in branch libraries in Ugandan universities were…

  5. 47 CFR 54.513 - Resale and transfer of services.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.513 Resale and...) Permissible fees. This prohibition on resale shall not bar schools, school districts, libraries, and library... and equipment components of eligible services may be transferred to another eligible school or library...

  6. 47 CFR 54.513 - Resale and transfer of services.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.513 Resale and...) Permissible fees. This prohibition on resale shall not bar schools, school districts, libraries, and library... and equipment components of eligible services may be transferred to another eligible school or library...

  7. Transforming Resource Sharing Services at an Australian Academic Library: The Case of the University of Wollongong

    ERIC Educational Resources Information Center

    Daly, Rebecca; Baker, Liz; McIntosh, Lisa

    2014-01-01

    In 2011 the University of Wollongong Library undertook a significant review of its Resource Sharing services. This was prompted by constraints in the systems supporting this service, changes to the Library's key suppliers, Infotrieve Australia and the British Library Document Supply Service, and the need to deliver effective library services…

  8. 47 CFR 54.503 - Competitive bidding requirements.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.503 Competitive bidding requirements. (a) All entities participating in the schools and libraries universal service... as provided in § 54.511(c), an eligible school, library, or consortium that includes an eligible...

  9. Users' Satisfaction with Library Services: A Case Study of Delta State University Library

    ERIC Educational Resources Information Center

    Ikolo, Violet E.

    2015-01-01

    The study focused on users' satisfaction with library services at the Delta State University main Library, Abraka, Delta State. The objective was to find out if users are satisfied with the services, facilities, the library environment, information sources and staff of the library. Using the descriptive survey design, the population for the study…

  10. 47 CFR 54.523 - Payment for the non-discount portion of supported services.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ...) COMMON CARRIER SERVICES (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.523 Payment for the non-discount portion of supported services. An eligible school, library, or... discounts. An eligible school, library, or consortium may not receive rebates for services or products...

  11. 47 CFR 54.523 - Payment for the non-discount portion of supported services.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ...) COMMON CARRIER SERVICES (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.523 Payment for the non-discount portion of supported services. An eligible school, library, or... discounts. An eligible school, library, or consortium may not receive rebates for services or products...

  12. 47 CFR 54.523 - Payment for the non-discount portion of supported services.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... discounts. An eligible school, library, or consortium may not receive rebates for services or products...) COMMON CARRIER SERVICES (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.523 Payment for the non-discount portion of supported services. An eligible school, library, or...

  13. A Library Ready for 21st Century Services: The Case of the University of Science and Technology (UST) Library, Kumasi, Ghana.

    ERIC Educational Resources Information Center

    Asamoah-Hassan, Helena Rebecca

    This paper discusses changes at the University of Science and Technology Library (Ghana). The first section provides historical background and summarizes current services, including the collection, the facility, the university's network of faculty/school/institute/center libraries, main library departments, staff, and automation. The next section…

  14. Customer Service Training for Public Services Staff at Temple University's Central Library System.

    ERIC Educational Resources Information Center

    Arthur, Gwen

    Arguing that good interpersonal interactions between library staff and their patrons is a major determinant of overall patron satisfaction, this paper describes Temple University's customer service training program for its public services staff. Dubbed the "A+ Service" program, the program focuses on six aspects of library service: (1)…

  15. Cline Library Surveys of the NAU Faculty and Students, and Users of Media Services and Field Services, and Evaluations of the Desk Services Provided by Media Services and Special Collections and Archives.

    ERIC Educational Resources Information Center

    Mullen, Melissa J.; And Others

    Results are presented from surveys conducted at Northern Arizona University (NAU) about its library services. Mail survey questionnaires were completed by 266 faculty members, and a telephone survey questioned 400 students about library services at the university's Cline Library. A mail survey completed by 121 media service users and 126 field…

  16. 47 CFR 54.511 - Ordering services.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... SERVICE Universal Service Support for Schools and Libraries § 54.511 Ordering services. (a) Selecting a provider of eligible services. In selecting a provider of eligible services, schools, libraries, library... eligible services shall not charge schools, school districts, libraries, library consortia, or consortia...

  17. 47 CFR 54.511 - Ordering services.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... SERVICE Universal Service Support for Schools and Libraries § 54.511 Ordering services. (a) Selecting a provider of eligible services. In selecting a provider of eligible services, schools, libraries, library... eligible services shall not charge schools, school districts, libraries, library consortia, or consortia...

  18. Preliminary Specifications (Hardware and Software) for a Center for Information Services. Final Report on Mechanized Information Services in the University Library, Phase I - Planning. Part 10.

    ERIC Educational Resources Information Center

    California Univ., Los Angeles. Inst. of Library Research.

    The general conclusions of the planning study on Mechanized Information Services in the University Library are that such services represent a desirable, even necessary, extension of the library's traditional functions. Preliminary specifications for such a library-based "Center for Information Services" (CIS) are presented in this report. Covered…

  19. Users' Satisfaction with Library Information Resources and Services: A Case Study College of Health Sciences Library Niger Delta University, Amassoma, Nigeria

    ERIC Educational Resources Information Center

    Tiemo, Pereware Aghwotu; Ateboh, Benedict Alaowei

    2016-01-01

    This study investigated users' satisfaction with library information resources and services at the College of Health Sciences (CHS) library Niger Delta University, Nigeria. The objective was to determine the level of users satisfaction with library information resources and services. 2 (two) research questions were formulated to guide the study.…

  20. University Library Development in the Arab Gulf Region: A Survey and Analysis of Six State University Libraries.

    ERIC Educational Resources Information Center

    Zehery, Mohamed H.

    1997-01-01

    This study of state university libraries in Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates provides information on library organization and analysis of collections, services, staffing, budgeting, expenditures, automation, and information technology. Suggests further research is needed in collections, services and…

  1. Lending Video Game Consoles in an Academic Library

    ERIC Educational Resources Information Center

    Buller, Ryan

    2017-01-01

    This paper will outline the process and discussions undertaken at the University of Denver's University Libraries to implement a lending service providing video game consoles. Faculty and staff at the University Libraries decided to pursue the new lending service, though not a traditional library offering, to support the needs of a video game…

  2. The University Library: A Study of Services Offered the Blind.

    ERIC Educational Resources Information Center

    Parkin, Derral

    A survey based on the American Library Association's "Standards for Library Services for the Blind and Visually Handicapped" (1966) was sent to 65 four year universities in Utah, Idaho, Wyoming, Colorado, New Mexico, Nevada, Montana, and Arizona. Libraries were asked how many blind patrons they had and what services and facilities were…

  3. Report of a cooperative venture between the China Medical University library and the medical library of McGill University.

    PubMed Central

    Crawford, D S; Xiong, D Z

    1988-01-01

    In March/April 1986, the medical library at McGill University in Montreal, Canada signed a cooperative agreement with the China Medical University (CMU) Library in Shenyang, China. This paper analyzes the operations of the CMU library within the context of the Chinese system of medical education, health care delivery, and medical librarianship. The CMU library is described in terms of collections, cataloging procedures, filing, public services (reference, bibliographic instruction, circulation, copy service), interlibrary loans, networking, conservation of materials, and personnel. Some interesting comparisons are made between the two libraries with respect to holdings, services provided, and training of staff. The plans for future cooperation are outlined. PMID:3370377

  4. Meeting the Information Needs of Interdisciplinary Scholars: Issues for Administrators of Large University Libraries.

    ERIC Educational Resources Information Center

    Searing, Susan E.

    1996-01-01

    Provides an overview of administrative issues in supporting interdisciplinary library use at large universities. Topics include information resources; cataloging and classification; library services to users, including library use education and reference services; library organization; the campus context; and the politics of interdisciplinarity.…

  5. The hospital library online--a point of service for consumers and hospital staff: a case study.

    PubMed Central

    Cain, N J; Fuller, H J

    1999-01-01

    The Health Library at Stanford University is described in the context of electronic information services provided to Stanford University Medical Center, the local community, and Internet users in general. The evolution from CD-ROM-based services to Web-based services and in-library services to networked resources are described. Electronic services have expanded the mission of The Health Library to include national and international users and the provision of unique services and collections. PMID:10427424

  6. An Alternative Organizational Structure to Address the Technology Requirements in Health Science Library Information in the '80's

    PubMed Central

    Winant, Richard M.

    1983-01-01

    Virginia Commonwealth University's University Library Services offers through its organizational structure an opportunity for librarians to work directly with media experts. University Library Services envisions the future librarian as an information manager, information specialist, and teacher. In joining together Technical Services, Public Services, Collection Management, Special Collections, Learning Resource Centers, Media Production Center, AV Services, TV Services, Engineering and Telecommunications, the librarian is in an environment which gives the opportunity for growth and support by media expertise.

  7. University Rankings: How Well Do They Measure Library Service Quality?

    ERIC Educational Resources Information Center

    Jackson, Brian

    2015-01-01

    University rankings play an increasingly large role in shaping the goals of academic institutions and departments, while removing universities themselves from the evaluation process. This study compares the library-related results of two university ranking publications with scores on the LibQUAL+™ survey to identify if library service quality--as…

  8. Information Services at the University of Calgary.

    ERIC Educational Resources Information Center

    Norris, Douglas

    The University of Calgary was the first university in Canada to combine its library, computer center, and audiovisual services into one unit. For a period of three years the Division of Information Services administered and coordinated library services, computer services, and communications media. The organizational structure, objectives, and the…

  9. Delivering Library Services to Users: A Case Study of the Sooner Xpress Service at the University of Oklahoma

    ERIC Educational Resources Information Center

    Murphy, Molly; Franklin, Shelly; Raia, Ann

    2007-01-01

    Sooner Xpress service arose out of a need to improve and expand services for library users at the University of Oklahoma. After several years of service for our distance education students, a decision was made to expand those services to include all campus and local users in an effort to streamline retrieval services in the library. Both…

  10. Improving Communication between Postgraduate Researchers and the University Library: A Case Study at De Montfort University Library and Learning Services

    ERIC Educational Resources Information Center

    Petch, Melanie; Fraser, Katie; Rush, Nathan; Cope, Alan; Lowe, Julie

    2016-01-01

    A well-established postgraduate researcher development program has existed at De Montfort University for many years. Library and Learning Services include modules on literature searching skills and critical appraisal. However, we recognized that researchers seemed to be disengaged with the services on offer. This concern informed a research…

  11. Virtual Reference Services--Down-Under: A Cautionary Tale.

    ERIC Educational Resources Information Center

    Wagner, Gulten S.

    Digital reference services at university libraries in Australia and New Zealand are a recent phenomena dating back to the late 1990s--following the developments in Web-based online library services. This paper examines the move towards the provision of e-mail reference services based on the study of 16 randomly chosen university libraries in…

  12. The Off-Campus Library Services Conference Proceedings (7th, San Diego, California, October 25-27, 1995).

    ERIC Educational Resources Information Center

    Jacob, Carol J., Comp.

    This conference proceedings of off-campus library services includes 37 papers covering the following topics: ensuring excellence in distance library services; DePaul University's research consultation service; using videos to promote library service; a virtual academic library project in England; student-centered library instruction off campus;…

  13. 77 FR 67363 - Notice of Suspension and Commencement of Proposed Debarment Proceedings; Schools and Libraries...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-11-09

    ... Debarment Proceedings; Schools and Libraries Universal Service Support Mechanism AGENCY: Federal.... Denisa Babcock's suspension from the schools and libraries universal service support mechanism (or ``E... schools and libraries support, may respond by filing an opposition request, supported by documentation to...

  14. Evaluating a Chat Reference Service at the University of South Alabama's Baugh Biomedical Library

    ERIC Educational Resources Information Center

    Clanton, Clista C.; Staggs, Geneva B.; Williams, Thomas L.

    2006-01-01

    The University of South Alabama's Baugh Biomedical Library recently initiated a chat reference service targeted at distance education students in the biomedical sciences. After one year of service, the library conducted an evaluation of the chat reference to assess the success of this mode of reference service. Both traditional reference and…

  15. Center for Research Libraries Study, Concordia University. Final Report.

    ERIC Educational Resources Information Center

    Tallon, J.

    This discussion of the implementation of services related to the Center for Research Libraries (CRL) if Concordia University Libraries were to join CRL includes policies and procedures designed to assist Concordia in making effective use of CRL's services without sacrificing regular services or incurring large expenses in addition to the…

  16. 47 CFR 54.509 - Adjustments to the discount matrix.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.509 Adjustments to the... amounts of funding for a funding year, schools, libraries, library consortia, and consortia including such... times other than within a filing period described in § 54.507(c), if the estimates schools and libraries...

  17. 47 CFR 54.509 - Adjustments to the discount matrix.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.509 Adjustments to the... amounts of funding for a funding year, schools, libraries, library consortia, and consortia including such... times other than within a filing period described in § 54.507(c), if the estimates schools and libraries...

  18. Analyzing Demographics: Assessing Library Use across the Institution

    ERIC Educational Resources Information Center

    Nackerud, Shane; Fransen, Jan; Peterson, Kate; Mastel, Kristen

    2013-01-01

    In Fall 2011, staff at the University of Minnesota Libraries-Twin Cities undertook a project to measure how often, and in what ways, students used the Libraries' services. Partnering with the University's Office of Institutional Research, the team investigated ways to match library service usage to individual accounts while retaining patron…

  19. 47 CFR 54.509 - Adjustments to the discount matrix.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... amounts of funding for a funding year, schools, libraries, library consortia, and consortia including such... (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.509 Adjustments to the... times other than within a filing period described in § 54.507(c), if the estimates schools and libraries...

  20. The University of Texas at Arlington's Virtual Reference Service: An Evaluation by the Reference Staff

    ERIC Educational Resources Information Center

    Casebier, Katherine D.

    2006-01-01

    The University of Texas at Arlington's Library began using an online chat reference in 2002. The service, called Collaborative Digital Reference Service, later became "Ask a Librarian." Slightly over one year later, the library joined the University of Texas System's "Ask a Librarian" service. Both services are powered by…

  1. Maximizing Library Storage with High-Tech Robotic Shelving

    ERIC Educational Resources Information Center

    Amrhein, Rick; Resetar, Donna

    2004-01-01

    This article presents a plan of having a new facility for the library of Valparaiso University. The authors, as dean of library services and assistant university librarian for access services at Valpo, discuss their plan of building a Center for Library and Information Resources that would house more books while also providing computing centers,…

  2. Targeted Evolution of Embedded Librarian Services: Providing Mobile Reference and Instruction Services Using iPads

    PubMed Central

    Chiarella, Deborah

    2016-01-01

    The University at Buffalo Health Sciences Library provides reference and instructional services to support research, curricular, and clinical programs of the University at Buffalo. With funding from an NN/LM MAR Technology Improvement Award, the University at Buffalo Health Sciences Library (UBHSL) purchased iPads to develop embedded reference and educational services. Usage statistics were collected over a ten-month period to measure the frequency of iPad use for mobile services. While this experiment demonstrates that the iPad can be used to meet the library user's needs outside of the physical library space, this paper will also offer advice for others who are considering implementing their own program. PMID:26496394

  3. Targeted Evolution of Embedded Librarian Services: Providing Mobile Reference and Instruction Services Using iPads.

    PubMed

    Stellrecht, Elizabeth; Chiarella, Deborah

    2015-01-01

    The University at Buffalo Health Sciences Library provides reference and instructional services to support research, curricular, and clinical programs of the University at Buffalo. With funding from an NN/LM MAR Technology Improvement Award, the University at Buffalo Health Sciences Library (UBHSL) purchased iPads to develop embedded reference and educational services. Usage statistics were collected over a ten-month period to measure the frequency of iPad use for mobile services. While this experiment demonstrates that the iPad can be used to meet the library user's needs outside of the physical library space, this article will also offer advice for others who are considering implementing their own program.

  4. Study of college library appealing information system: A case of Longyan University

    NASA Astrophysics Data System (ADS)

    Liao, Jin-Hui

    2014-10-01

    The complaints from the readers at university libraries mainly focus on the aspects of service attitude, quality of service, reading environment, the management system, etc. Librarians should realize that reader complaints can actually promote the role of the library service and communicate with readers who complain in a friendly manner. In addition, the Longyan University library should establish an internal management system, improve library hardware facilities, improve the quality of librarians and optimize the knowledge structure of librarians, so as to improve the quality of the service for readers and reduce complaints. Based on this point, we have designed an appealing information system in cryptography machine basis, to provide readers online, remote and anonymous complaint functions.

  5. Learning from Distance Faculty: A Faculty Needs Assessment at the University of Wyoming

    ERIC Educational Resources Information Center

    Kvenild, Cassandra; Bowles-Terry, Melissa

    2011-01-01

    Distance educators have special library needs. This article discusses the results of a library needs assessment of distance instructors at the University of Wyoming. Access to resources, use of library instructional services, barriers to distance library use, and perceived gaps in service are all addressed. Follow-up actions, based on survey…

  6. Making the Most of Youth: Rice University Library.

    ERIC Educational Resources Information Center

    Thompson, James

    1984-01-01

    Discusses the development of a research library at Rice University, whose first and only library building is less than 40 years old, highlighting the founding of the University in 1912, the Fondren Library building, library collections and cooperation, fee-based services, automation and the future, and problems and prospects. (EJS)

  7. University Library Virtual Reference Services: Best Practices and Continuous Improvement

    ERIC Educational Resources Information Center

    Shaw, Kate; Spink, Amanda

    2009-01-01

    The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…

  8. Delivering Library Services to Remote Students.

    ERIC Educational Resources Information Center

    Casado, Margaret

    2001-01-01

    Discusses library services at the University of Tennessee to reach off-campus and distance education students. Topics include online research; email; library instruction for faculty and students; Web interfaces; fax; telephone service; chat technology; the library's Web page; virtual classrooms; library links from a course management system; and…

  9. 47 CFR 54.501 - Eligible recipients.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... SERVICE Universal Service Support for Schools and Libraries § 54.501 Eligible recipients. (a) Schools. (1... discounts under this subpart. (b) Libraries. (1) Only libraries eligible for assistance from a State library administrative agency under the Library Services and Technology Act (Pub. L. 104-208) and not excluded under...

  10. University Library Online Reference Service Program Plan, 1986/87.

    ERIC Educational Resources Information Center

    Koga, James S.

    This program plan for online reference service--the individualized assistance provided to a library patron using an online system--at California State Polytechnic University, Pomona, covers the areas of funding, eligibility for online services, search request eligibility, database eligibility, management of online services, reference faculty…

  11. 47 CFR 54.508 - Technology plans.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... SERVICE Universal Service Support for Schools and Libraries § 54.508 Technology plans. (a) Applicants must... for using telecommunications and information technology to improve education or library services; (2... technologies to improve education or library services; (3) An assessment of the telecommunication services...

  12. 47 CFR 54.508 - Technology plans.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... SERVICE Universal Service Support for Schools and Libraries § 54.508 Technology plans. (a) Applicants must... for using telecommunications and information technology to improve education or library services; (2... technologies to improve education or library services; (3) An assessment of the telecommunication services...

  13. The Allama Iqbal Open University Library.

    ERIC Educational Resources Information Center

    Ul-Hassan, Mahmud

    1984-01-01

    This profile of an open university library system in Pakistan covers its primary objective; functional organization; library collection and collection development; staffing, budgets and expenditures; library services (users, technical, reference); departmental libraries (on-campus branch, regional); and the library building. A list of 16 library…

  14. Partnerships in Information Services: The Contract Library.

    ERIC Educational Resources Information Center

    Hatfield, Deborah

    1994-01-01

    Discusses contracting for library and information services, particularly between universities and corporations, and gives an example of a successful partnership between Lexmark International, Inc., and the University of Kentucky. Topics addressed include financial considerations; improving services without increasing staff; and confidentiality…

  15. The Library as Leader: Computer Assisted Information Services at Northwestern University. A Report of the NULCAIS Committee on the Present Status, and Proposals for the Future, of Computer Assisted Information Services at Northwestern University Library.

    ERIC Educational Resources Information Center

    Northwestern Univ., Evanston, IL. Univ. Libraries.

    In March 1974, a study was undertaken at Northwestern University to examine the role of the library in providing information services based on computerized data bases. After taking an inventory of existing data bases at Northwestern and in the greater Chicago area, a committee suggested ways to continue and expand the scope of information…

  16. The Ways We Serve.

    ERIC Educational Resources Information Center

    Leonard, Gloria; And Others

    1991-01-01

    Four articles discuss library services to diverse user groups. Highlights include the Seattle Public Library's Human Diversity Training Program for library staff; cultural diversity at the University of Northern Colorado, including library collection development; information needs of physicists in special libraries; and library services to…

  17. British University Libraries 1977-1987: Some Observations on the Challenges of Declining Resources.

    ERIC Educational Resources Information Center

    Rodger, Elizabeth M.

    1988-01-01

    Highlights some of the developments in the following areas that have taken place during the period 1977-87 in British university libraries: (1) library resources; (2) automation; (3) collection building; (4) technical services; (5) reader services; (6) management and staffing; and (7) cooperation. (71 references) (MES)

  18. Job Rotation at Cardiff University Library Service: A Pilot Study

    ERIC Educational Resources Information Center

    Earney, Sally; Martins, Ana

    2009-01-01

    This paper presents case study research of a job rotation pilot involving six library assistants in Cardiff University Library Service (ULS). Firstly, it investigates whether job rotation improves motivation and secondly, whether there is an improvement in skills, both technical and "soft". Following a review of the literature,…

  19. Building a bioinformatics community of practice through library education programs.

    PubMed

    Moore, Margaret E; Vaughan, K T L; Hayes, Barrie E

    2004-01-01

    This paper addresses the following questions:What makes the community of practice concept an intriguing framework for developing library services for bioinformatics? What is the campus context and setting? What has been the Health Sciences Library's role in bioinformatics at the University of North Carolina (UNC) Chapel Hill? What are the Health Sciences Library's goals? What services are currently offered? How will these services be evaluated and developed? How can libraries demonstrate their value? Providing library services for an emerging community such as bioinformatics and computational biology presents special challenges for libraries including understanding needs, defining and communicating the library's role, building relationships within the community, preparing staff, and securing funding. Like many academic health sciences libraries, the University of North Carolina (UNC) at Chapel Hill Health Sciences Library is addressing these challenges in the context of its overall mission and goals.

  20. The "Blur" of Federal Information and Services: Implications for University Libraries.

    ERIC Educational Resources Information Center

    Lippincott, Joan K.; Cheverie, Joan F.

    1999-01-01

    Discusses the interrelation of product content with associated services, or "blurring" (Davis and Meyer) and its relation to federal information and services. Highlights include the federal role in facilitating use of government-collected information; infrastructure and policy issues; and implications for university library reference services,…

  1. Learning Materials and Services at the University of North Carolina at Charlotte.

    ERIC Educational Resources Information Center

    North Carolina Univ., Charlotte. J. Murrey Atkins Library.

    The Media Committee of the Atkins Library of the University of North Carolina performed a 3-month study to review the library's existing policies on media resources and services and to make recommendations for improvement and expansion. As a result, the integration of all learning materials and services at the university was proposed, with the…

  2. The Measureable Effects of Closing a Branch Library: Circulation, Instruction, and Service Perception

    ERIC Educational Resources Information Center

    Lange, Jessica; Lannon, Amber; McKinnon, Dawn

    2014-01-01

    This article explores the closing of the Howard Ross Library of Management at McGill University, Montreal, Canada. We hypothesized that closing a branch library would result in a decline in the use of library services. We measured library service using circulation statistics, library instruction workshop statistics, and data from the online survey…

  3. Library Services Online: Introducing Library Services for Online MBA Classes

    ERIC Educational Resources Information Center

    Slavin, Laura C.

    2015-01-01

    In this article, a librarian at Lincoln Memorial University creates library services for an MBA program offered entirely online that is in the early stages of development. The library services include a subject guide and 4 tutorials that will be added to the MBA online orientation. Other services include offering online office hours and…

  4. Libraries across the Education Continuum: Relationships between Library Services at the University of Montana and Regional High Schools

    ERIC Educational Resources Information Center

    Zoellner, Kate; Potter, Charlie

    2010-01-01

    This study explores the library instructional programming and resources of high school library media centers in western Montana with the intent of documenting and understanding both the services provided to and the experiences of first-year college students at the University of Montana. Results from the survey (n = 22) and site visits (n = 10)…

  5. Doing without: serving allied health programs at universities without medical schools.

    PubMed

    Devin, Robin B

    2009-01-01

    This article compares libraries in the United States that serve allied health programs at universities without medical schools. Although these university libraries all serve a similar array of health sciences programs, the organization of their library services differ dramatically. There is also little similarity in their collections, particularly in their choice of indexing and abstracting databases. Yet librarians serving as liaisons to allied health programs at universities without medical schools face comparable challenges in meeting the needs of their users. All reported concerns about gaps in their collections and felt hard pressed to provide optimal library service.

  6. Starting a research data management program based in a university library.

    PubMed

    Henderson, Margaret E; Knott, Teresa L

    2015-01-01

    As the need for research data management grows, many libraries are considering adding data services to help with the research mission of their institution. The Virginia Commonwealth University (VCU) Libraries created a position and hired a director of research data management in September 2013. The position was new to the libraries and the university. With the backing of the library administration, a plan for building relationships with VCU faculty, researchers, students, service and resource providers, including grant administrators, was developed to educate and engage the community in data management plan writing and research data management training.

  7. Keypoints from the FCC's Universal Service Report and Order, Section X: Schools and Libraries.

    ERIC Educational Resources Information Center

    Missouri Univ., Columbia. Rural Policy Research Inst.

    The Telecommunications Act of 1996 constitutes a major overhaul of telecommunications law and will have a major impact on rural residents, communities, schools, libraries, and hospitals. This paper presents 68 key points from the Federal Communication Commission's Universal Service Report and Order, Section X: Schools and Libraries, which contains…

  8. 47 CFR 54.516 - Auditing.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... SERVICE Universal Service Support for Schools and Libraries § 54.516 Auditing. (a) Recordkeeping requirements—(1) Schools and libraries. Schools and libraries shall retain all documents related to the... libraries mechanism shall be retained as well. Schools and libraries shall maintain asset and inventory...

  9. 47 CFR 54.516 - Auditing.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... SERVICE Universal Service Support for Schools and Libraries § 54.516 Auditing. (a) Recordkeeping requirements—(1) Schools and libraries. Schools and libraries shall retain all documents related to the... libraries mechanism shall be retained as well. Schools and libraries shall maintain asset and inventory...

  10. 47 CFR 54.504 - Requests for services.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... SERVICE Universal Service Support for Schools and Libraries § 54.504 Requests for services. (a) Filing of the FCC Form 471. An eligible school, library, or consortium that includes an eligible school or library seeking to receive discounts for eligible services under this subpart, shall, upon signing a...

  11. 47 CFR 54.500 - Terms and definitions.

    Code of Federal Regulations, 2013 CFR

    2013-10-01

    ...) A research library, which for the purpose of this section means a library that: (i) Makes publicly available library services and materials suitable for scholarly research and not otherwise available to the... SERVICE Universal Service Support for Schools and Libraries § 54.500 Terms and definitions. (a) Billed...

  12. Information Seeking Behavior of Library and Information Science Faculty in Research with a Special Reference to the Use of Networked Information Sources and Services: A Case Study Performed at the Graduate School of Library And Information Science at the University of Illinois at Urbana-Champaign (Modified Version)

    ERIC Educational Resources Information Center

    Abouserie, Hossam Eldin Mohamed Refaat

    2007-01-01

    The purpose of this study was to explore and investigate the ways faculty at the Graduate School of Library and Information Science at the University of Illinois at Urbana-Champaign use Networked Information Sources And Services to support their research task. Library and Information Sciences faculty at the University of Illinois were chosen as…

  13. Information Seeking Behavior of Library and Information Science Faculty in Research with a Special Reference to the Use of Networked Information Sources and Services: A Case Study Performed at the Graduate School of Library and Information Science at the University of Illinois at Urbana-Champaign

    ERIC Educational Resources Information Center

    Abouserie, Hossam Eldin Mohamed Refaat

    2007-01-01

    The purpose of this study was to explore and investigate the ways faculty at the Graduate School of Library and Information Science at the University of Illinois at Urbana-Champaign use Networked Information Sources and Services to support their research task. Library and Information Sciences faculty at the University of Illinois were chosen as…

  14. Improving the Quality of University Libraries through Citation Mining and Analysis Using Two New Dissertation Bibliometric Assessment Tools

    ERIC Educational Resources Information Center

    Tunon, Johanna; Brydges, Bruce

    2005-01-01

    University libraries are becoming increasingly aware of the need to assess the quality of students' information literacy and library research skills and to use this assessment data to effectively improve the quality of university library services to graduate programs. However, libraries have had difficulties finding ways to accomplish this both…

  15. Scientific and Information Activities of Institute's Libraries.

    ERIC Educational Resources Information Center

    Portnov, N.

    An analysis of the information service of the Leningrad Institute of Railway Transportation Engineer's libraries led to the following conclusions: Optimal information service for all basic needs of the users in an institute can be ensured by the combined efforts of the libraries and their information services. University libraries should supply…

  16. Document Delivery: An Examination of Commercial Suppliers as an Alternative to Traditional Interlibrary Loan at the University of Wyoming Libraries.

    ERIC Educational Resources Information Center

    Leath, Janis

    Several factors encouraged the University of Wyoming (UW) Libraries to reexamine traditional interlibrary loan services, including shrinking budgets, rises in journal subscription rates, increasing demands for interlibrary loan services, and lower user tolerance for delays in filling orders. In response the libraries decided to examine the journal…

  17. Extending Library Services to Remote Sites: Regis University as Case Study.

    ERIC Educational Resources Information Center

    Potter, Susan; Boyd, Sandra Hughes

    This report considers the ways that the Regis University (Colorado) library has addressed needs created by new adult education programs offered at 10 campus locations in the region, 15 prison sites, a number of corporations, and through independent study. Creation of a new position for a full-time librarian for extended library services and…

  18. Improving Library Services to Satellite Campuses: A Follow-Up Study at the University of Lethbridge

    ERIC Educational Resources Information Center

    Eva, Nicole

    2015-01-01

    In an effort to provide better service to the University of Lethbridge satellite campus locations, a survey was done of instructors on the northern campuses regarding their knowledge and use of the University of Lethbridge Library services available to them. This was a follow-up to a survey conducted in 2011, at which time it was found that many…

  19. 47 CFR 54.502 - Eligible services.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... SERVICE Universal Service Support for Schools and Libraries § 54.502 Eligible services. (a) Supported... comprise a single library branch. Discounts are not available for internal connections in non-instructional buildings of a school or school district, or in administrative buildings of a library, to the extent that a...

  20. 47 CFR 54.506 - Internal connections.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... other schools or libraries (for example, as part of a consortium), the shared services will be... SERVICE Universal Service Support for Schools and Libraries § 54.506 Internal connections. (a) A service... within one or more non-administrative buildings that comprise a single library branch. Discounts are not...

  1. Lib-Value: Values, Outcomes, and Return on Investment of Academic Libraries, Phase III: ROI of the Syracuse University Library

    ERIC Educational Resources Information Center

    Kingma, Bruce; McClure, Kathleen

    2015-01-01

    This study measures the return on investment (ROI) of the Syracuse University library. Faculty and students at Syracuse University were surveyed using contingent valuation methodology to measure their willingness to pay in time and money for the services of the academic library. Their travel time and use of the online library was measured to…

  2. The Future Role of Publishing Services in University Libraries

    ERIC Educational Resources Information Center

    Walters, Tyler

    2012-01-01

    This study explores possible futures for university-based library publishing services (LPS) and uses scenario planning as its research method. The study posits that the major force in developing LPS is the level of funding from the host university, with the most uncertain factor being whether faculty will adopt LPS. The study participants…

  3. Using the results of a satisfaction survey to demonstrate the impact of a new library service model.

    PubMed

    Powelson, Susan E; Reaume, Renee D

    2012-09-01

     In 2005, the University of Calgary entered into a contract to provide library services to the staff and physicians of Alberta Health Services Calgary Zone (AHS CZ), creating the Health Information Network Calgary (HINC).  A user satisfaction survey was contractually required to determine whether the new library service model created through the agreement with the University of Calgary was successful. Our additional objective was to determine whether information and resources provided through the HINC were making an impact on patient care.  A user satisfaction survey of 18 questions was created in collaboration with AHS CZ contract partners and distributed using the snowball or convenience sample method.  Six hundred and ninety-four surveys were returned. Of respondents, 75% use the HINC library services. More importantly, 43% of respondents indicated that search results provided by library staff had a direct impact on patient care decisions.  Alberta Health Services Calgary Zone staff are satisfied with the new service delivery model, they are taking advantage of the services offered, and using library provided information to improve patient care. © 2012 The authors. Health Information and Libraries Journal © 2012 Health Libraries Group.

  4. Business Students' Perception of University Library Service Quality and Satisfaction

    ERIC Educational Resources Information Center

    Hsu, Maxwell K.; Cummings, Richard G.; Wang, Stephen W.

    2014-01-01

    The main purpose of this study is to examine the college students' perception of library services, and to what extent the quality of library services influences students' satisfaction. The findings depict the relationship between academic libraries and their users in today's digital world and identify critical factors that may sustain a viable…

  5. Libraries as Content Producers: How Library Publishing Services Address the Reading Experience

    ERIC Educational Resources Information Center

    Tracy, Daniel G.

    2017-01-01

    This study establishes baseline information about the ways library publishing services integrate user studies of their readers, as well as common barriers to doing so. The Library Publishing Coalition defines library publishing as "the set of activities led by college and university libraries to support the creation, dissemination, and…

  6. 47 CFR 54.516 - Auditing.

    Code of Federal Regulations, 2014 CFR

    2014-10-01

    ... SERVICE Universal Service Support for Schools and Libraries § 54.516 Auditing. (a) Recordkeeping requirements—(1) Schools and libraries. Schools and libraries shall retain all documents related to the... includes schools or libraries shall retain all documents related to the application for, receipt, and...

  7. Focusing on Success: Examples of How the Universal Service Fund Is Helping Schools and Libraries around the Country

    ERIC Educational Resources Information Center

    Universal Service Administrative Company, 2007

    2007-01-01

    This report shows how Universal Service Fund support for schools and libraries is used by school districts and libraries around the country. Highlighted are approximately 190 success stories of program participants that have come to rely on the USF to expand educational opportunities for students through better use of telecommunications technology…

  8. Planning Library Services; Proceedings of a Research Seminar (University of Lancaster 9-11 July 1969).

    ERIC Educational Resources Information Center

    Mackenzie, A. Graham, Ed.; Stuart, Ian M., Ed.

    This proceedings volume of a seminar on planning library services is the third in a series of papers, published at irregular intervals, to report on research work by members of the University of Lancaster library staff. From January 1967 until June 1969 the Office of Scientific and Technical Information (OSTI) organized regular meetings under the…

  9. The Georgetown University Library Information System (LIS): a minicomputer-based integrated library system.

    PubMed Central

    Broering, N C

    1983-01-01

    Georgetown University's Library Information System (LIS), an integrated library system designed and implemented at the Dahlgren Memorial Library, is broadly described from an administrative point of view. LIS' functional components consist of eight "user-friendly" modules: catalog, circulation, serials, bibliographic management (including Mini-MEDLINE), acquisitions, accounting, networking, and computer-assisted instruction. This article touches on emerging library services, user education, and computer information services, which are also changing the role of staff librarians. The computer's networking capability brings the library directly to users through personal or institutional computers at remote sites. The proposed Integrated Medical Center Information System at Georgetown University will include interface with LIS through a network mechanism. LIS is being replicated at other libraries, and a microcomputer version is being tested for use in a hospital setting. PMID:6688749

  10. Mobile Phone Applications in Academic Library Services: A Students' Feedback Survey

    ERIC Educational Resources Information Center

    Karim, Nor Shahriza Abdul; Darus, Siti Hawa; Hussin, Ramlah

    2006-01-01

    Purpose: This study seeks to explore the utilization of mobile phone services in the educational environment, explore the nature of mobile phone use among university students, and investigate the perception of university students on mobile phone uses in library and information services. Design/methodology/approach: The study used a review of…

  11. Envisioning a Literacy Partnership: The University of Nebraska at Omaha's Criss Library and Girls Inc.

    ERIC Educational Resources Information Center

    Neujahr, Joyce; Hillyer, Nora; Cast-Brede, Melissa

    2013-01-01

    The history of academic library involvement in service learning is varied. This paper provides an overview of service learning and the literature on academic libraries' participation in service-learning activities. A vision of service-learning participation is described, as well as the implementation of service-learning activities in two library…

  12. Health Sciences Libraries Forecasting Information Service Trends for Researchers: Models Applicable to All Academic Libraries

    ERIC Educational Resources Information Center

    Cain, Timothy J.; Cheek, Fern M.; Kupsco, Jeremy; Hartel, Lynda J.; Getselman, Anna

    2016-01-01

    To better understand the value of current information services and to forecast the evolving information and data management needs of researchers, a study was conducted at two research-intensive universities. The methodology and planning framework applied by health science librarians at Emory University and The Ohio State University focused on…

  13. Strategic Alignment at the University of Manchester Library: Ambitions, Transitions, and New Values

    ERIC Educational Resources Information Center

    Jeal, Yvette

    2014-01-01

    The University of Manchester Library (UML) is embarking on an ambitious new strategy that aims to align the library more closely to the work of the University--to contribute to the University's strategic success. This article describes elements of the strategy development and content, focusing on methods used; how the service has worked…

  14. College and University Mergers: Impact on Academic Libraries in China.

    ERIC Educational Resources Information Center

    Huang, Hong-Wei

    2000-01-01

    Discussion of mergers in China between individual colleges and universities and much larger universities that have been a part of China's higher education reform focuses on the influence on academic libraries. Topics include collections; acquisitions; staffing; services; funding; resource sharing; library administration; online cataloging systems;…

  15. Monash University Library and Learning: A New Paradigm for a New Age

    ERIC Educational Resources Information Center

    Smith, Lisa

    2011-01-01

    This article describes the expansion of Monash University Library's role to incorporate learning skills services, programs, and resources, within the context of the University's evolving learning landscape. It explains the Library's now holistic approach to students' development of information research and learning skills as interconnected skills…

  16. Planning Library Services; Proceedings of a Research Seminar Held at the University of Lancaster 9-11 July 1969.

    ERIC Educational Resources Information Center

    Mackenzie, A. Graham, Ed.; Stuart, Ian M., Ed.

    This proceedings volume of a seminar on planning library services is the third in a series of papers, published at irregular intervals, to report on research work by members of the University of Lancaster library staff. From January 1967 until June 1969 the Office of Scientific and Technical Information (OSTI) organized regular meetings under the…

  17. Virtual in-service training from the librarians' point of view in libraries of medical sciences universities in Tehran.

    PubMed

    Mohaghegh, Niloofar; Raiesi Dehkordi, Puran; Alibeik, MohammadReza; Ghashghaee, Ahmad; Janbozorgi, Mojgan

    2016-01-01

    Background: In-service training courses are one of the most available programs that are used to improve the quantity and quality level of the staff services in various organizations, including libraries and information centers. With the advent of new technologies in the field of education, the problems and shortcomings of traditional in-service training courses were replaced with virtual ones. This study aimed to evaluate the virtual in-service training courses from the librarians' point of view in libraries of state universities of medical sciences in Tehran. Methods: This was a descriptive- analytical study. The statistical population consisted of all librarians at libraries of universities of medical sciences in Tehran. Out of 103 librarians working in the libraries under the study, 93 (90%) participated in this study. Data were collected, using a questionnaire. Results: The results revealed that 94/6% of librarians were satisfied to participate in virtual in-service training courses. In this study, only 45 out of 93 participants said that the virtual in-service courses were held in their libraries. Of the participants, 75.6% were satisfied with the length of training courses, and one month seemed to be adequate time duration for the librarians to be more satisfied. The satisfaction level of the individuals who participated in in-service courses of the National Library was moderate to high. A total of 84.4% participants announced that the productivity level of the training courses was moderate to high. The most important problem with which the librarians were confronted in virtual in-service training was the "low speed of the internet and inadequate computer substructures". Conclusion: Effectiveness of in-service training courses from librarians' point of view was at an optimal level in the studied libraries.

  18. Virtual in-service training from the librarians' point of view in libraries of medical sciences universities in Tehran

    PubMed Central

    Mohaghegh, Niloofar; Raiesi Dehkordi, Puran; Alibeik, MohammadReza; Ghashghaee, Ahmad; Janbozorgi, Mojgan

    2016-01-01

    Background: In-service training courses are one of the most available programs that are used to improve the quantity and quality level of the staff services in various organizations, including libraries and information centers. With the advent of new technologies in the field of education, the problems and shortcomings of traditional in-service training courses were replaced with virtual ones. This study aimed to evaluate the virtual in-service training courses from the librarians' point of view in libraries of state universities of medical sciences in Tehran. Methods: This was a descriptive- analytical study. The statistical population consisted of all librarians at libraries of universities of medical sciences in Tehran. Out of 103 librarians working in the libraries under the study, 93 (90%) participated in this study. Data were collected, using a questionnaire. Results: The results revealed that 94/6% of librarians were satisfied to participate in virtual in-service training courses. In this study, only 45 out of 93 participants said that the virtual in-service courses were held in their libraries. Of the participants, 75.6% were satisfied with the length of training courses, and one month seemed to be adequate time duration for the librarians to be more satisfied. The satisfaction level of the individuals who participated in in-service courses of the National Library was moderate to high. A total of 84.4% participants announced that the productivity level of the training courses was moderate to high. The most important problem with which the librarians were confronted in virtual in-service training was the "low speed of the internet and inadequate computer substructures". Conclusion: Effectiveness of in-service training courses from librarians’ point of view was at an optimal level in the studied libraries. PMID:28491833

  19. No More "Magic Aprons": Longitudinal Assessment and Continuous Improvement of Customer Service at the University of North Dakota Libraries

    ERIC Educational Resources Information Center

    Clark, Karlene T.; Walker, Stephanie R.

    2017-01-01

    The University of North Dakota (UND) Libraries have developed a multi-award winning Customer Service Program (CSP) involving longitudinal assessment and continuous improvement. The CSP consists of iterative training modules; constant reinforcement of Customer Service Principles with multiple communication strategies and tools, and incentives that…

  20. Distance Education and Virtual Reference: Implementing a Marketing Plan at Texas A&M University

    ERIC Educational Resources Information Center

    MacDonald, Karen I.; vanDuinkerken, Wyoma

    2005-01-01

    Texas A&M University Libraries has been testing virtual reference services since February 2004, but during the fall semester 2005, the Libraries began implementing and actively promoting the services to various target groups. Distance education students were identified as a primary target group for virtual reference services, and as of the…

  1. Graduate Students Library Satisfaction Survey: Miller F. Whittaker Library, South Carolina State University.

    ERIC Educational Resources Information Center

    Agingu, Beatrice O.; Johnson, Minnie M.

    This article reports the findings of a library user satisfaction survey of graduate students conducted by the library staff at South Carolina State University. The survey evaluated the effectiveness of the library's programs, resources, and services in meeting the informational needs of graduate students at this institution. The objectives of the…

  2. Library Services to University Branch Campuses: The Ohio State Experience

    ERIC Educational Resources Information Center

    Schmidt, C. James; And Others

    1970-01-01

    The Ohio State University Main Library acquires and processes books, on a cost-supported contract basis, for each of four regional campus undergraduate libraries. The article describes requirements, rationale, and procedures, and diagrams procedural flow. (Author/NH)

  3. Textbook Access and Affordability through Academic Library Services: A Department Develops Strategies to Meet the Needs of Students

    ERIC Educational Resources Information Center

    Eighmy-Brown, Melissa; McCready, Kate; Riha, Emily

    2017-01-01

    In the spring of 2015, the University of Minnesota Libraries formed the Content Services department, which is comprised of Interlibrary Loan, Publishing Services, and the Copyright Permissions Service. These three service points, as well as additional Library units, work together with campus partners to save students money on their course…

  4. Professional Staff in Canadian University Libraries.

    ERIC Educational Resources Information Center

    Rothstein, Samuel

    1986-01-01

    Data from three Canadian university libraries on length of service, degree of mobility, and age of professional staff suggest that the combination of middle age, long service, and immobility results in severe deficiencies of motivation, morale, and creativity. Job rotation and job enlargement are suggested as solutions. (EM)

  5. 77 FR 74185 - Notice of Debarment

    Federal Register 2010, 2011, 2012, 2013, 2014

    2012-12-13

    ... from the schools and libraries universal service support mechanism (or ``E-Rate Program'') for a period of three years. The Bureau takes this action to protect the E-Rate Program from waste, fraud and... and libraries universal service support mechanism (E-Rate program) for three years from either the...

  6. Changing Services and Space at an Academic Library

    ERIC Educational Resources Information Center

    Bradigan, Pamela S.; Rodman, Ruey L.

    2006-01-01

    This paper focuses on how an academic library managed changes in services and space to meet customer needs for streamlined services, increasing efficiency for students, faculty and staff in finding, analyzing, sharing, and producing knowledge. The Ohio State University's John A. Prior Health Sciences Library (PHSL) has merged its circulation and…

  7. Science Library User Survey Report, University of California, Santa Cruz.

    ERIC Educational Resources Information Center

    Wei, Wei

    A survey of 136 science faculty, graduate, and undergraduate students, and focus group interviews, provided perceptions and input to be used to rethink the science library's organizational structure and services. Users felt the following to be important library services: consulting the Melvyl databases; borrowing books; interlibrary loan services;…

  8. On Campus Benefits from an Innovative Extended Campus Library Services Program.

    ERIC Educational Resources Information Center

    Cookingham, Robert M.

    Utilizing the experience of the library of California State University (CSU), Chico in servicing off-campus students who receive instruction via a two-way audio and one-way video communication network called the Instructional Television Fixed Service (ITFS), this paper examines the role that extended campus library services can play in the process…

  9. Library Services for Users of Personal Digital Assistants: A Needs Assessment and Program Evaluation

    ERIC Educational Resources Information Center

    Carney, Stephen; Koufogiannakis, Denise; Ryan, Pam

    2007-01-01

    Research was undertaken to guide development of services for personal digital assistant (PDA) users at the University of Alberta Libraries. A variety of qualitative methods were used to assess user satisfaction with current PDA services and identify potential PDA services for the libraries and resources. The research and needs assessment results…

  10. Developing Sustainable International Library Exchange Programs: The CUNY-Shanghai Library Faculty Exchange Model

    ERIC Educational Resources Information Center

    Chao, Sheau-yueh J.; Evans, Beth; Phillips, Ryan; Polger, Mark Aaron; Posner, Beth; Sexton, Ellen

    2013-01-01

    This paper describes the City University of New York (CUNY)-Shanghai Librarian Faculty Exchange Program. By observing and working in academic library services at CUNY, Shanghai University (SU), and Shanghai Normal University (SNU), participants were able to teach and learn from their colleagues, bringing their experiences back to further share…

  11. Developing E-science and Research Services and Support at the University of Minnesota Health Sciences Libraries.

    PubMed

    Johnson, Layne M; Butler, John T; Johnston, Lisa R

    2012-01-01

    This paper describes the development and implementation of e-science and research support services in the Health Sciences Libraries (HSL) within the Academic Health Center (AHC) at the University of Minnesota (UMN). A review of the broader e-science initiatives within the UMN demonstrates the needs and opportunities that the University Libraries face while building knowledge, skills, and capacity to support e-research. These experiences are being used by the University Libraries administration and HSL to apply support for the growing needs of researchers in the health sciences. Several research areas that would benefit from enhanced e-science support are described. Plans to address the growing e-research needs of health sciences researchers are also discussed.

  12. Developing E-science and Research Services and Support at the University of Minnesota Health Sciences Libraries

    PubMed Central

    Johnson, Layne M.; Butler, John T.; Johnston, Lisa R.

    2013-01-01

    This paper describes the development and implementation of e-science and research support services in the Health Sciences Libraries (HSL) within the Academic Health Center (AHC) at the University of Minnesota (UMN). A review of the broader e-science initiatives within the UMN demonstrates the needs and opportunities that the University Libraries face while building knowledge, skills, and capacity to support e-research. These experiences are being used by the University Libraries administration and HSL to apply support for the growing needs of researchers in the health sciences. Several research areas that would benefit from enhanced e-science support are described. Plans to address the growing e-research needs of health sciences researchers are also discussed. PMID:23585706

  13. Three Years of Unmediated Document Delivery: An Analysis and Consideration of Collection Development Priorities.

    PubMed

    Chan, Emily K; Mune, Christina; Wang, YiPing; Kendall, Susan L

    2016-01-01

    Like most academic libraries, San José State University Library is struggling to meet users' rising expectations for immediate information within the financial confines of a flat budget. To address acquisition of nonsubscribed article content, particularly outside of business hours, San José State University Library implemented Copyright Clearance Center's Get It Now, a document delivery service. Three academic years of analyzed data, which involves more than 10,000 requests, and the subsequent collection development actions taken by the library will be discussed. The value and challenges of patron-driven, unmediated document delivery services in conjunction with traditional document delivery services will be considered.

  14. Nuclear Data Online Services at Peking University

    DOE Office of Scientific and Technical Information (OSTI.GOV)

    Fan, T.S.; Guo, Z.Y.; Ye, W.G.

    2005-05-24

    The Institute of Heavy Ion Physics at Peking University has developed a new nuclear data online services software package. Through the web site (http://ndos.nst.pku.edu.cn), it offers online access to main relational nuclear databases: five evaluated neutron libraries (BROND, CENDL, ENDF, JEF, JENDL), the ENSDF library, the EXFOR library, the IAEA photonuclear library and the charged particle data of the FENDL library. This software allows the comparison and graphic representations of the different data sets. The computer programs of this package are based on the Linux implementation of PHP and the MySQL software.

  15. Nuclear Data Online Services at Peking University

    NASA Astrophysics Data System (ADS)

    Fan, T. S.; Guo, Z. Y.; Ye, W. G.; Liu, W. L.; Liu, T. J.; Liu, C. X.; Chen, J. X.; Tang, G. Y.; Shi, Z. M.; Huang, X. L.; Chen, J. E.

    2005-05-01

    The Institute of Heavy Ion Physics at Peking University has developed a new nuclear data online services software package. Through the web site (http://ndos.nst.pku.edu.cn), it offers online access to main relational nuclear databases: five evaluated neutron libraries (BROND, CENDL, ENDF, JEF, JENDL), the ENSDF library, the EXFOR library, the IAEA photonuclear library and the charged particle data of the FENDL library. This software allows the comparison and graphic representations of the different data sets. The computer programs of this package are based on the Linux implementation of PHP and the MySQL software.

  16. Starting a Research Data Management Program Based in a University Library

    PubMed Central

    Henderson, Margaret E.; Knott, Teresa L.

    2015-01-01

    As the need for research data management grows, many libraries are considering adding data services to help with the research mission of their institution. The VCU Libraries created a position and hired a director of research data management in September 2013. The position was new to the libraries and the university. With the backing of the library administration, a plan for building relationships with VCU faculty, researchers, students, service and resource providers, including grant administrators, was developed to educate and engage the community in data management plan writing and research data management training. PMID:25611440

  17. The Value of Academic Libraries: Library Services as a Predictor of Student Retention

    ERIC Educational Resources Information Center

    Murray, Adam; Ireland, Ashley; Hackathorn, Jana

    2016-01-01

    This study examined the predictive relationship between library use by individual students and their retention status in university settings. The methodology builds on a small number of previous studies to examine library use at the individual level to determine if use of specific library services is predictive of retention for freshmen and…

  18. Telecommuting for Original Cataloging at the Michigan State University Libraries.

    ERIC Educational Resources Information Center

    Black, Leah; Hyslop, Colleen

    1995-01-01

    Working conditions in library technical services departments can be a problem for catalogers in need of a quiet work environment. Based on a successful program for indexers at the National Agriculture Library, a proposal for an experimental telecommuting program for original cataloging at the Michigan State University Libraries was developed and…

  19. The University of South Carolina: College and University Computing Environment.

    ERIC Educational Resources Information Center

    CAUSE/EFFECT, 1987

    1987-01-01

    Both academic and administrative computing as well as network and communications services for the university are provided and supported by the Computer Services Division. Academic services, administrative services, systems engineering and database administration, communications, networking services, operations, and library technologies are…

  20. Building to Scale: An Analysis of Web-Based Services in CIC (Big Ten) Libraries.

    ERIC Educational Resources Information Center

    Dewey, Barbara I.

    Advancing library services in large universities requires creative approaches for "building to scale." This is the case for CIC, Committee on Institutional Cooperation (Big Ten), libraries whose home institutions serve thousands of students, faculty, staff, and others. Developing virtual Web-based services is an increasingly viable…

  1. Improving the Patron Experience: Sterling Memorial Library's Single Service Point

    ERIC Educational Resources Information Center

    Sider, Laura Galas

    2016-01-01

    This article describes the planning process and implementation of a single service point at Yale University's Sterling Memorial Library. While much recent scholarship on single service points (SSPs) has focused on the virtues or hazards of eliminating reference desks in libraries nationwide, this essay explores the ways in which single service…

  2. Evolution of Reference: A New Service Model for Science and Engineering Libraries

    ERIC Educational Resources Information Center

    Bracke, Marianne Stowell; Chinnaswamy, Sainath; Kline, Elizabeth

    2008-01-01

    This article explores the different steps involved in adopting a new service model at the University of Arizona Science-Engineering Library. In a time of shrinking budgets and changing user behavior the library was forced to rethink it reference services to be cost effective and provide quality service at the same time. The new model required…

  3. The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries

    ERIC Educational Resources Information Center

    Bayer, Jerrie; Llewellyn, Steven

    2011-01-01

    Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…

  4. Implementing a New Cloud Computing Library Management Service: A Symbiotic Approach

    ERIC Educational Resources Information Center

    Dula, Michael; Jacobsen, Lynne; Ferguson, Tyler; Ross, Rob

    2012-01-01

    This article presents the story of how Pepperdine University migrated its library management functions to the cloud using what is now known as OCLC's WorldShare Management Services (WMS). The story of implementing this new service is told from two vantage points: (1) that of the library; and (2) that of the service provider. The authors were the…

  5. A Kind of Transformation of Information Service--Science and Technology Novelty Search in Chinese University Libraries

    ERIC Educational Resources Information Center

    Aiguo, Li

    2007-01-01

    Science and Technology Novelty Search (S&TNS) is a special information consultation service developed as part of the Chinese Sci-Tech system. The author introduces the concept of S&TNS, and explains its role, and the role of the university library in the process. A quality control model to improve the quality of service of the S&TNS at…

  6. An Inventory of Library Services and Resources of the State of Washington, 1965.

    ERIC Educational Resources Information Center

    Bevis, L. Dorothy

    This survey of current library resources and services in Washington is based on questionnaires; visits to public, university, college and community college libraries in the state; and statistics from state and national governmental sources. The inventories of public and academic libraries include discussions of standards applicable to the…

  7. Library Performance Measurement in the UK and Ireland

    ERIC Educational Resources Information Center

    Stanley, Tracey; Killick, Selena

    2009-01-01

    This survey was a joint initiative between Society of College, National, and University Libraries (SCONUL) and the Association of Research Libraries (ARL), that since 2004 has sponsored a program to assist libraries with the assessment of services that they offer their users and the processes that support those services. It was based on an ARL…

  8. A Study of the College of Pharmacy Library Concerning Facilities, Services and User Satisfaction.

    ERIC Educational Resources Information Center

    Parkin, Derral

    This report examines the college of pharmacy library in relation to its historical development, present facilities, services, and user satisfaction, and makes a statistical comparison between the University of Houston College of Pharmacy Library and other accredited pharmacy libraries nationwide. Data were gathered through 28 completed library…

  9. Engaging with Clients and Personalising Services at UTS Library: Measuring the Value for Libraries and Their Clients

    ERIC Educational Resources Information Center

    Tiffen, Belinda; England, Ashley

    2011-01-01

    Libraries have found themselves overtaken by commercial entities providing open, unmediated information services, causing debate about the future of libraries. It has been argued that in order to stay relevant, libraries must undertake a fundamental shift towards a new focus on engaging with clients. At University of Technology, Sydney (UTS)…

  10. Rehabilitation and Prosthetic Services

    MedlinePlus

    ... VA Learning University (VALU) SimLearn Libraries (VALNET) VA Software Documentation Library (VDL) About VHA Learn about VHA Forms & ... & Sensory Aids Service (PSAS) Our Mission The mission of the Prosthetic & ...

  11. 47 CFR 54.501 - Eligible recipients.

    Code of Federal Regulations, 2014 CFR

    2014-10-01

    ... eligibility for universal service funding shall depend on its funding as an independent entity. Only libraries... secondary schools, colleges, and universities) shall be eligible for discounts as libraries under this...

  12. 47 CFR 54.505 - Discounts.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... SERVICE Universal Service Support for Schools and Libraries § 54.505 Discounts. (a) Discount mechanism. Discounts for eligible schools and libraries shall be set as a percentage discount from the pre-discount price. (b) Discount percentages. The discounts available to eligible schools and libraries shall range...

  13. 47 CFR 54.505 - Discounts.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... SERVICE Universal Service Support for Schools and Libraries § 54.505 Discounts. (a) Discount mechanism. Discounts for eligible schools and libraries shall be set as a percentage discount from the pre-discount price. (b) Discount percentages. The discounts available to eligible schools and libraries shall range...

  14. User-Focused Strategic Services for Technological University Libraries.

    ERIC Educational Resources Information Center

    Townley, Charles T.

    This paper describes the New Mexico State University (NMSU) Library's strategic plan to develop its services amid an atmosphere of change. A summary of the following components of the strategic plan is given: vision; mission; values; and goals. The revised organizational functions are then illustrated, as well as the role of the selector-liaison…

  15. HF RFID versus UHF RFID--Technology for Library Service Transformation at City University of Hong Kong

    ERIC Educational Resources Information Center

    Ching, Steve H.; Tai, Alice

    2009-01-01

    Since libraries first used RFID systems in the late 1990s, more and more libraries have identified the advantages of the technology. With advances in HF and UHF RFID, both alternatives are now viable in library applications. While some librarians are still skeptical towards UHF RFID as unproven in the library arena, the City University of Hong…

  16. Continuing Education for the Personnel of Small Public Libraries: Program Development at the Iowa State University Library and Its Collection Development/Technical Services Course.

    ERIC Educational Resources Information Center

    Roughton, Karen G.; Tyckoson, David A.

    This report describes the planning, implementation, and evaluation of a coordinated staff development program to offer certified, non-degree credit to non-professional librarians from small public libraries. Developed through the cooperation of the Central Iowa Regional Library and the Iowa State University Library, the program resulted in a plan…

  17. Library Services for a Digital Future

    ERIC Educational Resources Information Center

    Aldrich, Duncan M.; Stefanelli, Greggory

    2006-01-01

    The University of Nevada, Reno (UNR) Libraries initiated its spin on digital libraries as a partner in a W. M. Keck Foundation grant awarded to the university in 1997. The overall grant ($2,250,000) supported a variety of earth science-related projects at UNR. The UNR Libraries's portion ($450,000) funded establishment of the W. M. Keck Earth…

  18. Call Us: Development of a Library Telephone Enquiry Service

    ERIC Educational Resources Information Center

    Burke, Liz; Beranek, Lea

    2006-01-01

    The authors detail the trial and piloting of a telephone enquiry service (TES) at the Bundoora Campus Library at La Trobe University in order to attempt to resolve the balance between telephone and face-to-face enquiries at the library service desk. They investigated various options throughout 2001 and 2002 and settled on a centralised service…

  19. Measuring Levels of End-Users' Acceptance and Use of Hybrid Library Services

    ERIC Educational Resources Information Center

    Tibenderana, Prisca; Ogao, Patrick; Ikoja-Odongo, J.; Wokadala, James

    2010-01-01

    This study concerns the adoption of Information Communication Technology (ICT) services in libraries. The study collected 445 usable data from university library end-users using a cross-sectional survey instrument. It develops, applies and tests a research model of acceptance and use of such services based on an existing UTAUT model by Venkatesh,…

  20. How Are Teacher-Librarians Finding Resources for Coursework?: Distance Learners and the Role of University Library Services

    ERIC Educational Resources Information Center

    de Jong, Cees-Jan; Branch, Jennifer L.

    2005-01-01

    Providing distance learners access to library services does not automatically translate into usage of those resources. The literature on information-seeking behaviour of distance learners has indicated that they prefer to use local resources, as well as Web-based resources. This study investigates perspectives on library services and available…

  1. Faculty Perception of Information Control Using LibQUAL+[TM] Indicators

    ERIC Educational Resources Information Center

    Kayongo, Jessica; Jones, Sherri

    2008-01-01

    The LibQUAL+[TM] survey was used in 2006 to assess library service quality at the University of Notre Dame. While results showed that the Libraries were meeting users' expectations for service in most areas, a closer examination of the data revealed dissatisfaction from a subgroup of users in one particular dimension of library services. This…

  2. Edward S. Curtis's The North American Indian

    Science.gov Websites

    Northwestern University Digital Library Collections Edward S. Curtis's The North American Indian , supported largely by funds from the Institute for Museum and Library Services. Edward S. Curtis ca.1899 special.collections@northwestern.edu Northwestern University seal NUcat | Electronic Resources | Library Home | Search

  3. BLISS: The Bradley Library Information Support System.

    ERIC Educational Resources Information Center

    Hartman, Joel L.; And Others

    1993-01-01

    Describes the Bradley Library Information Support System (BLISS), a comprehensive local area network designed to provide library users with electronic information access and management services to support Bradley University (Illinois). System architecture is explained; and six sidebars provide more detailed information on various services, the…

  4. Library Services through the World Wide Web.

    ERIC Educational Resources Information Center

    Xiao, Daniel; Mosley, Pixey Anne; Cornish, Alan

    1997-01-01

    Provides an overview of the services offered by Texas A&M University's Sterling C. Evans Library via the World Wide Web. Included are public relations, instruction, searching capabilities, enhanced communications, and exhibit options. Future applications of the Web in academic libraries are also addressed. (AEF)

  5. How Can the University Library Better Meet the Information Needs of Research Students? Experiences from Ulster University

    ERIC Educational Resources Information Center

    Delaney, Geraldine; Bates, Jessica

    2018-01-01

    This article investigates academic library needs of doctoral students. The study identifies PhD students' information literacy training needs and explores current levels of library engagement, barriers to use, and gaps in existing services. First-year PhD students at Ulster University (UU) were surveyed and interviews were undertaken with three…

  6. Wikipedia Lover, Not a Hater: Harnessing Wikipedia to Increase the Discoverability of Library Resources

    ERIC Educational Resources Information Center

    Elder, Danielle; Westbrook, R. Niccole; Reilly, Michele

    2012-01-01

    During the spring of 2010, the University of Houston Libraries Digital Services Department began an initiative to promote existing and upcoming collections in the University of Houston Digital Library and drive traffic to the online repository. Spurred by an OCLC report (De Rosa et al. 2005) that only two percent of college and university students…

  7. LibQUAL+[TM]: A Methodological Suite; Reliability and Structure of LibQUAL+[TM] Scores: Measuring Perceived Library Service Quality; Score Norms for Improving Library Service Quality: A LibQUAL+[TM] Study; ARL Index and Other Validity Correlates of LibQUAL+[TM] Scores.

    ERIC Educational Resources Information Center

    Heath, Fred M.; Thompson, Bruce; Cook, Colleen; Thompson, Russel L.; Kyrillidou, Martha

    2002-01-01

    Includes four articles that discuss LibQUAL+[TM], a collaborative effort of the Association of Research Libraries and Texas A&M University responding to the need for greater accountability in measuring the delivery of library services to research library users. Discusses the reliability of LibQUAL+[TM] scores in measuring perceived library…

  8. Cornell University Libraries. A Final Report from the Public Services Research Projects. Appropriate Public Services for Agricultural Research Faculty. One of a Series of Self-Studies and Research Projects.

    ERIC Educational Resources Information Center

    Olsen, Jan Kennedy; And Others

    This paper reports a self-study undertaken at Cornell University's Albert R. Mann Library to explore appropriate public services for an agricultural research faculty. The study took place over a 22-month period and involved a literature review, development of a questionnaire, administration of the questionnaire, an experimental period of…

  9. Don't Let Micropayments Penalize You--Experience from the City University of Hong Kong

    ERIC Educational Resources Information Center

    Ching, Steve H.; Tai, Alice; Pong, Joanna; Cheng, Michael

    2009-01-01

    Self-service is the trend of today's libraries. The Run Run Shaw Library at the City University of Hong Kong therefore is transforming itself in the same direction and offers to its users what it calls the Easy-service. However, the need to handle cash-based micropayments at the service counter is a stumbling block. There is an urgent need for the…

  10. Towards a Worldwide Library: A Ten Year Forecast. Proceedings of the International Essen Symposium (19th, Essen, Germany, September 23-26, 1996). Publications of Essen University Library, No. 21.

    ERIC Educational Resources Information Center

    Helal, Ahmed H., Ed.; Weiss, Joachim W., Ed.

    The 25 papers presented at this symposium focus on the future of libraries and library services in an ever evolving Information Age. The papers deal with topics such as: economic and political issues in determining the future of the professionally managed library; adding value to library services; the need for librarians and library educators who…

  11. PEER - National Information Service for Earthquake Engineering - NISEE

    Science.gov Websites

    Information Service for Earthquake Engineering - NISEE The NISEE/PEER Library is an affiliated library of the Field Station, five miles from the main Berkeley campus. Address NISEE/PEER Library, University of Regents Hours Monday - Friday, 9:00 am - 1:00 pm Open to the public NISEE/PEER Library home page. 325

  12. Toward the Twenty-First Century. Public Supported Academic Libraries and the State Library in South Dakota. Report of a Study-Team. Publication 87-6.

    ERIC Educational Resources Information Center

    Eaton, Nancy; And Others

    This report documents the findings of a study that examined library and information services in South Dakota's state-supported academic libraries, the first such study conducted in 15 years. The state library and six schools--University of South Dakota, South Dakota State University, Black Hills State College, Dakota State College, Northern State…

  13. Automation of University Libraries in Kerala: Status, Problems and Prospects

    ERIC Educational Resources Information Center

    Suku, J.; Pillai, Mini G.

    2005-01-01

    This paper discusses the present scenario of automation activities of university libraries in Kerala. The survey findings mainly cover various aspects of library automation such as information technology infrastructure, in-house activities, information services and their usage, manpower development, and budget. The paper briefly describes the role…

  14. IFLA General Conference, 1985. Opening and Plenary Sessions. Papers.

    ERIC Educational Resources Information Center

    International Federation of Library Associations, The Hague (Netherlands).

    Remarks by Dr. John Brademas, President of New York University, address the meeting theme--"Libraries and the Universal Availability of Information"--with special attention to research libraries and their service to scholars, the quality of public and school libraries, the plight of non-readers, the role of governments in supporting…

  15. Improving Library Services to Satellite Campuses: The Case of the University of Lethbridge

    ERIC Educational Resources Information Center

    Eva, Nicole C.

    2012-01-01

    A survey was done of instructors at two satellite campuses located at a distance from the main campus of the University of Lethbridge in order to ascertain both utilization and awareness of library resources and services. Results were enlightening, indicating that lack of awareness and communication is one of the biggest obstacles for these…

  16. Paths of Discovery: Comparing the Search Effectiveness of EBSCO Discovery Service, Summon, Google Scholar, and Conventional Library Resources

    ERIC Educational Resources Information Center

    Asher, Andrew D.; Duke, Lynda M.; Wilson, Suzanne

    2013-01-01

    In 2011, researchers at Bucknell University and Illinois Wesleyan University compared the search efficacy of Serial Solutions Summon, EBSCO Discovery Service, Google Scholar, and conventional library databases. Using a mixed-methods approach, qualitative and quantitative data were gathered on students' usage of these tools. Regardless of the…

  17. Library Services in a Supercomputer Center.

    ERIC Educational Resources Information Center

    Layman, Mary

    1991-01-01

    Describes library services that are offered at the San Diego Supercomputer Center (SDSC), which is located at the University of California at San Diego. Topics discussed include the user population; online searching; microcomputer use; electronic networks; current awareness programs; library catalogs; and the slide collection. A sidebar outlines…

  18. 47 CFR 54.500 - Terms and definitions.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... SERVICE Universal Service Support for Schools and Libraries § 54.500 Terms and definitions. (a) Billed... eligible schools and libraries. (b) Educational purposes. For purposes of this subpart, activities that are integral, immediate, and proximate to the education of students, or in the case of libraries, integral...

  19. 47 CFR 54.500 - Terms and definitions.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... SERVICE Universal Service Support for Schools and Libraries § 54.500 Terms and definitions. (a) Billed... eligible schools and libraries. (b) Educational purposes. For purposes of this subpart, activities that are integral, immediate, and proximate to the education of students, or in the case of libraries, integral...

  20. 47 CFR 54.500 - Terms and definitions.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... SERVICE Universal Service Support for Schools and Libraries § 54.500 Terms and definitions. (a) Billed... eligible schools and libraries. (b) Educational purposes. For purposes of this subpart, activities that are integral, immediate, and proximate to the education of students, or in the case of libraries, integral...

  1. Service with Style: Micki McIntyre--Health Sciences Library, University of Medicine and Dentistry of New Jersey

    ERIC Educational Resources Information Center

    Library Journal, 2005

    2005-01-01

    After a brief career in musical theater, Micki McIntyre entered the graduate library program at Columbia University, where she noticed a poster advertising free tuition to library employees. "There was a vacancy at the health sciences library, and that's how a theater major became a medical librarian." She's a medical librarian with…

  2. Impact of Using Information Technology in Central University Libraries in India: Results of a Survey

    ERIC Educational Resources Information Center

    Peyala, Venkataramana

    2011-01-01

    Purpose: The purpose of this article is to present the results of a research study conducted to assess the perceptions and opinions of 100 staff working in libraries on the impact of using IT on library housekeeping operations and information services, in eight central university libraries in India. Design/methodology/approach: Data gathering…

  3. Service Quality: A Concept not Fully Explored.

    ERIC Educational Resources Information Center

    Hernon, Peter; Nitecki, Danuta A.

    2001-01-01

    Examines the concept of service quality in libraries. Highlights include assessment; service quality versus user satisfaction; measuring service quality, including SERVQUAL; planning; experiences at Texas A& M University in cooperation with ARL (Association of Research Libraries) that resulted in LibQUAL+; and conceptual issues. (Contains 54…

  4. The Region 4 collaborative virtual reference project.

    PubMed

    Parker, Sandi K; Johnson, E Diane

    2003-01-01

    In May 2002, the Denison Memorial Library at the University of Colorado Health Sciences Center and the J. Otto Lottes Health Sciences Library at the University of Missouri-Columbia, with funding from the National Network of Libraries of Medicine-Midcontinental Region, embarked on a collaborative, real-time reference project using the 24/7 Reference, Inc., software package. This paper describes how the project was conceived, and includes details on the service hours, staffing, training, marketing, lessons learned, and future plans for the service.

  5. 47 CFR 54.515 - Distributing support.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... SERVICE Universal Service Support for Schools and Libraries § 54.515 Distributing support. (a) A... libraries may, at the election of the carrier, treat the amount eligible for support under this subpart as...

  6. 47 CFR 54.515 - Distributing support.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... SERVICE Universal Service Support for Schools and Libraries § 54.515 Distributing support. (a) A... libraries may, at the election of the carrier, treat the amount eligible for support under this subpart as...

  7. Using Data to Assess Staffing and Services: University of Iowa Main Library

    ERIC Educational Resources Information Center

    Paulus, Amy R.

    2014-01-01

    The Main Library Service Desk is a one-stop academic help center located between a newly renovated student-focused space called the Learning Commons and the library collections. Services began with the first day of classes, August 26, 2013, and assessment has been ongoing, in part due to the availability of data. Staffing levels, staffing hours,…

  8. Communication, Collaboration, and Enhancing the Learning Experience: Developing a Collaborative Virtual Enquiry Service in University Libraries in the North of England

    ERIC Educational Resources Information Center

    Jolly, Liz; White, Sue

    2016-01-01

    This article uses the case study of developing a collaborative "out-of-hours" virtual enquiry service by members of the Northern Collaboration Group of academic libraries in the north of England to explore the importance of communication and collaboration between academic library services in enhancing student learning. Set within the…

  9. Use of Anthropomorphic Brand Mascots for Student Motivation and Engagement: A Promotional Case Study with Pablo the Penguin at the University of Portsmouth Library

    ERIC Educational Resources Information Center

    Bennett, David E.; Thompson, Paula

    2016-01-01

    A case study demonstrating how an online narrative featuring the adventures of a cuddly toy penguin, Pablo Penguin (@uoppenguin on Twitter) has been introduced at the University of Portsmouth Library to build trust and engagement between university students and library services and facilities. Evidence for the benefits of anthropomorphic brand…

  10. The Library of the University of South Africa's Marketing: Voyage of Discovery through Conventional Marketing Channels and the Internet.

    ERIC Educational Resources Information Center

    Kunneke, Kathy

    This paper describes the experiences with marketing, a new concept at the Library at the University of South Africa (Unisa), which is the largest university in South Africa and one of the largest distance education institutions in the world. Following a discussion of marketing of the tertiary library and the service marketing triangle…

  11. 47 CFR 54.502 - Supported telecommunications services.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 47 Telecommunication 3 2010-10-01 2010-10-01 false Supported telecommunications services. 54.502 Section 54.502 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) COMMON CARRIER SERVICES (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.502 Supported...

  12. Improving medical education in Kenya: an international collaboration.

    PubMed

    Mayo, Alexa

    2014-04-01

    This paper describes a partnership between the University of Nairobi College of Health Sciences (CHS) Library and the University of Maryland Health Sciences and Human Services Library (HS/HSL). The libraries are collaborating to develop best practices for the CHS Library as it meets the challenge of changing medical education information needs in a digital environment. The collaboration is part of a Medical Education Partnership Initiative. The library project has several components: an assessment of the CHS Library, learning visits in the United States and Kenya, development of recommendations to enhance the CHS Library, and ongoing evaluation of the program's progress. Development of new services and expertise at the CHS Library is critical to the project's success. A productive collaboration between the HS/HSL and CHS Library is ongoing. A successful program to improve the quality of medical education will have a beneficial impact on health outcomes in Kenya.

  13. Improving medical education in Kenya: an international collaboration*†

    PubMed Central

    Mayo, Alexa

    2014-01-01

    This paper describes a partnership between the University of Nairobi College of Health Sciences (CHS) Library and the University of Maryland Health Sciences and Human Services Library (HS/HSL). The libraries are collaborating to develop best practices for the CHS Library as it meets the challenge of changing medical education information needs in a digital environment. The collaboration is part of a Medical Education Partnership Initiative. The library project has several components: an assessment of the CHS Library, learning visits in the United States and Kenya, development of recommendations to enhance the CHS Library, and ongoing evaluation of the program's progress. Development of new services and expertise at the CHS Library is critical to the project's success. A productive collaboration between the HS/HSL and CHS Library is ongoing. A successful program to improve the quality of medical education will have a beneficial impact on health outcomes in Kenya. PMID:24860265

  14. Report on the "Proposed Library Reorganization".

    ERIC Educational Resources Information Center

    Lowry, Charles; And Others

    A proposed reorganization plan for the J. Murrey Atkins Library of the University of North Carolina at Charlotte would organize the library in the collegial mold with two departments, Public Services and Technical Services. Within each department, librarians would form a faculty with emphasis on participatory management. Decisions involving the…

  15. Women in Librarianship: Melvil's Rib Symposium.

    ERIC Educational Resources Information Center

    Myers, Margaret, Ed.; Scarborough, Mayra, Ed.

    In April 1973, the Graduate School of Library Service Alumni Association and the Graduate School of Library Service at Rutgers University jointly sponsored a symposium on the position of women in the library profession. Three major presentations, and the discussions which followed, dealt with various aspects of this issue. The first presentation,…

  16. Creating Fee-Based Online Services: A New Role for Academic Librarians.

    ERIC Educational Resources Information Center

    Trehub, Aaron

    1999-01-01

    Discussion of the impact of the Internet on libraries focuses on librarians as creators and marketers of new online services. Describes two fee-based online services at the University of Illinois at Urbana-Champaign and concludes that academic libraries have the ability to create new online services, especially reference services. (Author/LRW)

  17. McGill Library Makes E-Books Portable: E-Reader Loan Service in a Canadian Academic Library

    ERIC Educational Resources Information Center

    Savova, Maria; Garsia, Matthew

    2012-01-01

    E-readers are increasingly popular personal devices, but can they be effectively used for the needs of academic libraries' clients? This paper employs an evidence-based approach that examines the role and efficacy of implementing an E-reader Loan Service at McGill University Library. Suggestions are offered as to what lending model and device…

  18. A Prototype System for a Computer-Based Statewide Film Library Network: A Model for Operation. Final Report.

    ERIC Educational Resources Information Center

    Bidwell, Charles M.; Auricchio, Dominick

    The project set out to establish an operational film scheduling network to improve service to New York State teachers using 16mm educational films. The Network is designed to serve local libraries located in Boards of Cooperative Educational Services (BOCES), regional libraries, and a statewide Syracuse University Film Rental Library (SUFRL). The…

  19. 75 FR 17584 - Schools and Libraries Universal Service Support Mechanism

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-04-07

    ... libraries may receive discounts for eligible telecommunications services, Internet access, and internal... service, Internet access, internal connections, basic maintenance of internal connections, and... VoIP be listed in both the telecommunications and Internet access categories of the ESL, despite the...

  20. 75 FR 32692 - Schools and Libraries Universal Service Support Mechanism

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-06-09

    ..., wireless Internet access applications, and web hosting. We propose to revise the Commission's rules to.../anti-spam software, scheduling services, wireless Internet access applications, and web hosting should... schools and libraries may receive discounts for eligible telecommunications services, Internet access, and...

  1. The Challenge To Be Relevant in the 21st Century: Abstracts and Full Text Documents of Papers and Demos Given at the [International Association of Technological University Libraries] IATUL Conference (Pretoria, South Africa, June 1-5, 1998), Volume 18.

    ERIC Educational Resources Information Center

    International Association of Technological Univ. Libraries, Gothenburg (Sweden).

    This proceedings of the 1998 conference of the International Association of Technological University Libraries (IATUL) contains the full text of the following papers: "A Library Ready for 21st Century Services: The Case of the University of Science and Technology (UST) Library, Kumasi, Ghana" (Helena Rebecca Asamoah-Hassan);…

  2. Libraries Without Walls 4: The Delivery of Library Services to Distant Users. Proceedings of an International Conference Organized by the Centre for Research in Library and Information Management (CERLIM), Manchester Metropolitan University (Manchester, England, September 14-18, 2001).

    ERIC Educational Resources Information Center

    Brophy, Peter, Ed.; Fisher, Shelagh, Ed.; Clarke, Zoe, Ed.

    This proceedings of the fourth Libraries Without Walls Conference addresses key strategic issues arising from international, regional, and cross-sectoral approaches to the provision of library services to distant users. The following papers are included: Theme 1: Libraries and Virtual Learning Environments: "Introduction" (Peter Brophy,…

  3. Communication and Collaboration in Library Technical Services: A Case Study of New York University in Abu Dhabi

    ERIC Educational Resources Information Center

    Parrott, Justin

    2016-01-01

    New York University Abu Dhabi Library has developed new strategies to increase efficiency in technical services processing between units based in New York and Abu Dhabi. This case study discusses the challenges specific to the international context and the methods used to overcome them, increase speed processing, and ultimately improve patron…

  4. Scholars' Satisfaction with Digital Library Collection and Gaps in the Provision of Effective Information Resources and Services: A Pakistani Perspective

    ERIC Educational Resources Information Center

    Khan, Amjid; Ahmed, Shamshad; Masrek, Mohamad Noorman

    2014-01-01

    The study aims to explore the researchers' satisfaction with digital library resources and services and how they improved the research culture in Pakistani universities. A descriptive survey method was employed to achieve objectives of this study. Using stratified random sampling, for this survey we selected 14 public sector universities of Khyber…

  5. Schools and Libraries Corporation: Actions Needed To Strengthen Program Integrity Operations before Committing Funds. Testimony before the Committee on Commerce, Science, and Transportation, U.S. Senate.

    ERIC Educational Resources Information Center

    England-Joseph, Judy A.

    The Telecommunications Act of 1996 expanded universal support to eligible schools and libraries. To administer the universal service program for schools and libraries, the Federal Communications Commission (FCC) directed the creation of the Schools and Libraries Corporation (Corporation). As a start-up operation, the Corporation has had to develop…

  6. Developing Partnerships to Create Electronic Reserves at the University of Kansas Libraries

    ERIC Educational Resources Information Center

    Burich, Nancy J.; Rholes, Julia

    2003-01-01

    Today, it is advantageous for academic libraries to look outside their own organizations to other potential campus and commercial partners when considering new services. This case study describes the planning and implementation of electronic reserves at the University of Kansas Libraries, including the integration of two commercial partners,…

  7. Chinese Graduate Students and the Canadian Academic Library: A User Study at the University of Windsor

    ERIC Educational Resources Information Center

    Liu, Guoying; Winn, Danielle

    2009-01-01

    This paper presents a pilot study that examined the information seeking behaviors of Chinese graduate students at the University of Windsor. Findings on current Chinese students' perceptions, expectations, and use of library services are highlighted including implications for academic libraries to meet international students' information needs.

  8. International Students' Perception of Library Services and Information Resources in Chinese Academic Libraries

    ERIC Educational Resources Information Center

    Nzivo, Charles N.; Chuanfu, Chen

    2013-01-01

    With the growth of international student enrollment in Chinese universities, user perception has become an area of developing research in academic libraries. China's policy of opening up has led to the education and economic reforms allowing major universities to enroll international students. These changes have created an increasing need for…

  9. Case Study: Pepperdine University Libraries' Migration to OCLC's Worldshare

    ERIC Educational Resources Information Center

    Dula, Michael W.; Ye, Gan

    2012-01-01

    In this case study the authors describe Pepperdine University Libraries' migration to OCLC's WorldShare Management Services. They elaborate on the rationale for the decision, review some of the challenges and lessons encountered along the way, and briefly discuss some effects of the new system on our libraries. The focus is on technical services…

  10. Continuity and Change: The Integration of Oxford University's Libraries

    ERIC Educational Resources Information Center

    Moran, Barbara B.

    2005-01-01

    Prior to 1997, the University of Oxford in Great Britain had approximately one hundred autonomous libraries with little coordination of services, collection development, or management among them. In that year a new director was hired with the mandate to integrate many of these libraries into one centralized system. Over the past seven years…

  11. The Mobile Reference Service: a case study of an onsite reference service program at the School of Public Health.

    PubMed

    Tao, Donghua; McCarthy, Patrick G; Krieger, Mary M; Webb, Annie B

    2009-01-01

    The School of Public Health at Saint Louis University is located at a greater distance from the library than other programs on the main medical center campus. Physical distance diminishes the ease of access to direct reference services for public health users. To bridge the gap, the library developed the Mobile Reference Service to deliver on-site information assistance with regular office hours each week. Between September 2006 and April 2007, a total of 57 in-depth reference transactions took place over 25 weeks, averaging 2 transactions per week in a 2-hour period. Overall reference transactions from public health users went up 28%, while liaison contacts with public health users doubled compared to the same period the year before. The Mobile Reference Service program has improved library support for research and scholarship, cultivated and strengthened liaison relationships, and enhanced marketing and delivery of library resources and services to the Saint Louis University School of Public Health.

  12. The Mobile Reference Service: a case study of an onsite reference service program at the school of public health*

    PubMed Central

    Tao, Donghua; McCarthy, Patrick G.; Krieger, Mary M.; Webb, Annie B.

    2009-01-01

    The School of Public Health at Saint Louis University is located at a greater distance from the library than other programs on the main medical center campus. Physical distance diminishes the ease of access to direct reference services for public health users. To bridge the gap, the library developed the Mobile Reference Service to deliver onsite information assistance with regular office hours each week. Between September 2006 and April 2007, a total of 57 in-depth reference transactions took place over 25 weeks, averaging 2 transactions per week in a 2-hour period. Overall reference transactions from public health users went up 28%, while liaison contacts with public health users doubled compared to the same period the year before. The Mobile Reference Service program has improved library support for research and scholarship, cultivated and strengthened liaison relationships, and enhanced marketing and delivery of library resources and services to the Saint Louis University School of Public Health. PMID:19159004

  13. Peer education in the commons: a new approach to reference services.

    PubMed

    Neal, Ruth E; Ajamie, Lauren F; Harmon, Karen D; Kellerby, Carissa D; Schweikhard, April J

    2010-10-01

    In planning for a new library construction project for the University of Oklahoma-Tulsa, graduate students enrolled in the University of Oklahoma (OU) School of Library and Information Studies collaborated in an innovative effort to develop a commons-based reference service. By first considering a philosophical approach to the need for a commons, blending in the experiences of other libraries that have created similar spaces, and focusing on the workflow issues likely to be encountered by the graduate assistants staffing the commons itself, this planning team developed an uncommon peer-to-peer approach to reference and education services, one focused on the patron as student.

  14. The Louis Stokes Health Sciences Library: the Howard University move experience.

    PubMed

    Bryant, Darcel A

    2004-04-01

    The Louis Stokes Health Sciences Library attributes its successful move to early planning and preparation. Professional literature on the subject as well as consultation with other experienced library personnel also proved beneficial. Utilizing these resources, the committees devised a strategy that supported the library's mission to provide excellent and complete information services for the advancement of health sciences. This paper describes the Howard University Health Sciences Library move experience and offers practical advice for planning a library move. We hope that the information shared will assist other libraries facing a similar challenge.

  15. California: Library Information Technologies.

    ERIC Educational Resources Information Center

    Will, Barbara, Ed.

    1996-01-01

    Describes six information technology projects in California libraries, including Internet access in public libraries; digital library developments at the University of California, Berkeley; the World Wide Web home page for the state library; Pacific Bell's role in statewide connectivity; state government initiatives; and services of the state…

  16. Learning to Provide 3D Virtual Reference: A Library Science Assignment

    ERIC Educational Resources Information Center

    Johnson, Megan; Purpur, Geraldine; Abbott, Lisa T.

    2009-01-01

    In spring semester 2009, two of the authors taught LIB 5020--Information Sources & Services to graduate library science students at Appalachian State University. The course covers information seeking patterns and provides an overview of reference services. The course is also designed to examine and evaluate library reference materials and…

  17. The Regionalist: Jeff Trzeciak--Wayne State University, Detroit

    ERIC Educational Resources Information Center

    Library Journal, 2004

    2004-01-01

    This article is about Jeff Trzeciak, the tech hotshot at the Wayne State libraries. He oversees instructional technology for the entire campus community, library technology services (with over 1000 workstations and 30 servers), digital library services, and the help desk. It is clear he loves his work. His passion, though, is creating online…

  18. Just Another Format: Integrating Resources for Users of Personal Digital Assistants

    ERIC Educational Resources Information Center

    Koufogiannakis, Denise; Ryan, Pam; Dahl, Susan

    2005-01-01

    This article discusses the integration of library resources for users of personal digital assistants (PDAs), with a focus on collections issues within an academic environment. The University of Alberta Libraries' PDA services initiative is used as an example of integrating services and resources into a library collection. Licensing issues, loaning…

  19. 78 FR 63467 - Information Collection(s) Being Submitted for Review and Approval to the Office of Management and...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2013-10-24

    .... SUPPLEMENTARY INFORMATION: OMB Control Number: 3060-0806. Title: Universal Service--Schools and Libraries... ordered by schools and libraries under the E-rate program. We propose collapsing the telecommunications... 471, Impact of Service Ordered for Schools and Libraries from this Form 471, will be eliminated and...

  20. User Perceptions of the "Reliability" of Library Services at Texas A&M University: A Focus Group Study.

    ERIC Educational Resources Information Center

    Ho, Jeannette; Crowley, Gwyneth H.

    2003-01-01

    Explored user perceptions of dependability and accuracy of Texas A&M library services through focus groups. Reports user difficulties in locating materials, inaccurate catalog and circulation records, inadequate signage, searching the online catalog, and late notification of interlibrary loan arrivals; and discusses the library's efforts to…

  1. 47 CFR 54.514 - Payment for discounted service.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... 47 Telecommunication 3 2012-10-01 2012-10-01 false Payment for discounted service. 54.514 Section 54.514 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) COMMON CARRIER SERVICES (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.514 Payment for...

  2. 47 CFR 54.514 - Payment for discounted service.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... 47 Telecommunication 3 2011-10-01 2011-10-01 false Payment for discounted service. 54.514 Section 54.514 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) COMMON CARRIER SERVICES (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.514 Payment for...

  3. Service Matters: Single Service Point as a Collaborative and Professional Learning Initiative for Service Excellence

    ERIC Educational Resources Information Center

    Chauvet, Marianne; Bourbous, Vicki; Liston, Frances

    2016-01-01

    Changes and innovations in higher education learning and teaching acted as a catalyst for rethinking the way in which service was delivered to library clients at Australian Catholic University. The Single Service Point was piloted at one campus library in 2014 to develop a best practice approach to service delivery. The merging of cultures within…

  4. The Health Sciences and Human Services Library: "this is one sweet library".

    PubMed Central

    Weise, F O; Tooey, M J

    1999-01-01

    The opening of the Health Sciences and Human Services Library at the University of Maryland, Baltimore, in April, 1998, was a highly anticipated event. With its unique architecture and stunning interior features, it is a signature building for the university in downtown Baltimore. The building is equipped with state-of-the-art technology, but has a warm, inviting atmosphere making it a focal point for the campus community. Its highly functional, flexible design will serve the staff and users well into the twenty-first century. Images PMID:10219476

  5. Continuing Education for the Personnel of Small Public Libraries: Program Development at the Iowa State University Library and Its Public Services Course. Iowa State University Library Series in Continuing Education, no. 2.

    ERIC Educational Resources Information Center

    Shonrock, Diana D.

    This report describes the planning, implementation, and evaluation of a coordinated staff development program to offer certified, non-degree credit to non-professional librarians from small public libraries. The program plan includes a course consisting of five 3-hour sessions covering the reference interview; interlibrary loan, government…

  6. Reflections on Reference Services.

    ERIC Educational Resources Information Center

    Brandt, Kerryn A.; And Others

    1996-01-01

    Describes programmatic changes in reference services at the Johns Hopkins University (Maryland) medical library and speculates on the future. Topics include institutional restructuring and consolidation; improvements in technology infrastructure; external economic pressure; and fiscal accountability, including library funding and cost center…

  7. The Cost of Library Services: Activity-Based Costing in an Australian Academic Library.

    ERIC Educational Resources Information Center

    Robinson, Peter; Ellis-Newman, Jennifer

    1998-01-01

    Explains activity-based costing (ABC), discusses the benefits of ABC to library managers, and describes the steps involved in implementing ABC in an Australian academic library. Discusses the budgeting process in universities, and considers benefits to the library. (Author/LRW)

  8. 47 CFR 54.522 - [Reserved

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... 47 Telecommunication 3 2012-10-01 2012-10-01 false [Reserved] 54.522 Section 54.522 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) COMMON CARRIER SERVICES (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.522 [Reserved] ...

  9. 47 CFR 54.522 - [Reserved

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... 47 Telecommunication 3 2011-10-01 2011-10-01 false [Reserved] 54.522 Section 54.522 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) COMMON CARRIER SERVICES (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.522 [Reserved] ...

  10. 47 CFR 54.506 - [Reserved

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... 47 Telecommunication 3 2012-10-01 2012-10-01 false [Reserved] 54.506 Section 54.506 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) COMMON CARRIER SERVICES (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.506 [Reserved] ...

  11. 47 CFR 54.506 - [Reserved

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... 47 Telecommunication 3 2011-10-01 2011-10-01 false [Reserved] 54.506 Section 54.506 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) COMMON CARRIER SERVICES (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.506 [Reserved] ...

  12. 47 CFR 54.517 - [Reserved

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... 47 Telecommunication 3 2011-10-01 2011-10-01 false [Reserved] 54.517 Section 54.517 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) COMMON CARRIER SERVICES (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.517 [Reserved] ...

  13. 47 CFR 54.517 - [Reserved

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... 47 Telecommunication 3 2012-10-01 2012-10-01 false [Reserved] 54.517 Section 54.517 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) COMMON CARRIER SERVICES (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.517 [Reserved] ...

  14. Academic Information Services: A Library Management Perspective.

    ERIC Educational Resources Information Center

    Allen, Bryce

    1995-01-01

    Using networked information resources to communicate research results has great potential for academic libraries; this development will require collaboration among libraries, scholars, computing centers, and university presses. Library managers can help overcome collaboration barriers by developing appropriate organizational structures, selecting…

  15. A Preliminary Look at How Non-Academic, Off-Campus Patrons Use College and University Library Engineering Materials and Services.

    ERIC Educational Resources Information Center

    Franklin, Hugh

    Libraries at 52 U.S. colleges and universities offering engineering programs were surveyed by mail to determine how they handled the engineering information needs of off-campus, nonacademic users. Twenty-five provided usable responses. For this sample, 60.4% of the estimated service is to companies, 18.8% to consultants/entrepreneurs/inventors,…

  16. A Model for Managing 3D Printing Services in Academic Libraries

    ERIC Educational Resources Information Center

    Scalfani, Vincent F.; Sahib, Josh

    2013-01-01

    The appearance of 3D printers in university libraries opens many opportunities for advancing outreach, teaching, and research programs. The University of Alabama (UA) Libraries recently adopted 3D printing technology and maintains an open access 3D Printing Studio. The Studio consists of a 3D printer, multiple 3D design workstations, and other…

  17. Online Library Accessibility Support: A Case Study within the Open University Library

    ERIC Educational Resources Information Center

    Mears, Wendy; Clough, Helen

    2015-01-01

    The Open University (OU) is the UK's largest distance education provider and has a large and growing disabled student population. Disabled user support presents particular challenges for an online library service in the distance learning environment. The OU introduced guidelines for working with non-OU--authored content (external content) in 2011…

  18. Listening to Students: Customer Journey Mapping at Birmingham City University Library and Learning Resources

    ERIC Educational Resources Information Center

    Andrews, Judith; Eade, Eleanor

    2013-01-01

    Birmingham City University's Library and Learning Resources' strategic aim is to improve student satisfaction. A key element is the achievement of the Customer Excellence Standard. An important component of the standard is the mapping of services to improve quality. Library and Learning Resources has developed a methodology to map these…

  19. The Northwest Indiana Center for Data and Analysis: A Case Study of Academic Library Community Engagement

    ERIC Educational Resources Information Center

    Sandberg, Scott; Morris, Cele; Sutherland, Timothy

    2013-01-01

    This paper details community engagement activity of an academic library coordinated within a broader university strategic plan. The Anderson Library at Indiana University Northwest (IU-Northwest) supports a service called the Northwest Indiana Center for Data and Analysis. Created in 1996 with funding made available from the Indiana University…

  20. From Osler's Library to the Osler Library of the History of Medicine, McGill University, Montreal: an overview.

    PubMed

    Lyons, Christopher

    2007-01-01

    The Osler Library of the History of Medicine was opened in 1929 at McGill University, Montreal, Canada. Sir William Osler (1849-1919), arguably McGill's and Canada's most famous doctor at the time, had bequeathed his magnificent library of almost 8,000 historical works in medicine and, to a lesser extent, science and literature to the university. Under the 30-year reign of its first librarian, Dr. W W. Francis, the Osler Library became famous for its rare books and for its connection with Sir William. Since the 1950s, however, the library has pursued an active collection development policy for both primary and secondary material that has taken it far beyond Osler's original gift. The library has grown in both the size and scope of its holdings and the services it offers to scholars and students of the history of medicine. These have made the Osler Library a major resource centre for studies in the history of the health sciences. This article looks at the Osler Library today in the hopes of making the range of its collections and services better known to the Canadian and international communities.

  1. IFLA General Conference, 1984. General Research Libraries Division. Section on Parliamentary Libraries; Section on Public Libraries; Section on University and Other General Research Libraries. Papers.

    ERIC Educational Resources Information Center

    International Federation of Library Associations, The Hague (Netherlands).

    Papers on government libraries, public libraries, and research libraries presented at the 1984 IFLA general conference include: (1) "Library Services for Research" (Maria S. Pla de Menendez, Colombia); (2) "Interlibrary Loans, Present and Future: A Consideration for Academic Library Management" (Geoffrey G. Allen, Australia);…

  2. Perspectives on Library Public Services from Four Leaders

    ERIC Educational Resources Information Center

    Dallis, Diane

    2017-01-01

    This article explores and examines the state of library services through interviewing a small group of directors, associate deans, and associate university librarians of public services and identifying common themes and insightful views on this area of librarianship. The participants respond to the same set of questions that cover topics including…

  3. Computer Aided Reference Services in the Academic Library: Experiences in Organizing and Operating an Online Reference Service.

    ERIC Educational Resources Information Center

    Hoover, Ryan E.

    1979-01-01

    Summarizes the development of the Computer-Aided Reference Services (CARS) division of the University of Utah Libraries' reference department. Development, organizational structure, site selection, equipment, management, staffing and training considerations, promotion and marketing, budget and pricing, record keeping, statistics, and evaluation…

  4. The Effect of Digital Publishing on Technical Services in University Libraries

    ERIC Educational Resources Information Center

    Hunter, Ben

    2013-01-01

    The past decade has brought enormous changes in scholarly communication, leading many libraries to undertake large-scale digital publishing initiatives. However, no study has investigated how technical services departments are changing to support these new services. Using change management as a theoretical framework, the investigator uses content…

  5. Opportunity 2000: Understanding and Serving Users in an Electronic Library. Proceedings of the International Essen Symposium (15th, Essen, Germany, October 12-15, 1992) To Commemorate the 20th Anniversary of the Essen University Library. Publications of Essen University Library 15.

    ERIC Educational Resources Information Center

    Helal, Ahmed H., Ed.; Weiss, Joachim W., Ed.

    Following a prefatory tribute to distinguished librarian Herbert S. White, this publication includes the following papers, mainly focused on user needs and library services in the electronic library age: "Information Technology, Users, and Intermediaries in the 21st Century: Some Observations and Predictions" (Herbert S. White);…

  6. Libraries and the Unreached; Narrative Evaluation Report on the Institute for Advanced Study for Librarians under Higher Education Act, Title II-B, Aug. 10 to 22, 1969.

    ERIC Educational Resources Information Center

    Lieberman, Irving

    The University of Washington held two one-week programs for library personnel to provide: (1) background information about disadvantaged and minority groups who are "unreached" by library services; (2) knowledge of "outreach" approaches and materials for use in library services; (3) understanding of, and empathy for, problems of the deprived; (4)…

  7. 47 CFR 54.516 - Auditing.

    Code of Federal Regulations, 2010 CFR

    2010-10-01

    ... 47 Telecommunication 3 2010-10-01 2010-10-01 false Auditing. 54.516 Section 54.516 Telecommunication FEDERAL COMMUNICATIONS COMMISSION (CONTINUED) COMMON CARRIER SERVICES (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.516 Auditing. (a) Recordkeeping...

  8. Improving Library Service Quality to Graduate Students: LibQual+[TM] Survey Results in a Practical Setting

    ERIC Educational Resources Information Center

    Jankowska, Maria Anna; Hertel, Karen; Young, Nancy J.

    2006-01-01

    The LibQUAL+[TM] survey was conducted to determine user satisfaction and expectations concerning library service quality. The results of the "22 items and a box" constituted a rich source of information for the University of Idaho (UI) Library's strategic planning process. Focusing on graduate students, this study used three…

  9. A Tale of Two Discoveries: Comparing the Usability of Summon and EBSCO Discovery Service

    ERIC Educational Resources Information Center

    Foster, Anita K.; MacDonald, Jean B.

    2013-01-01

    Web-scale discovery systems are gaining momentum among academic libraries as libraries seek a means to provide their users with a one-stop searching experience. Illinois State University's Milner Library found itself in the unique position of having access to two distinct discovery products, EBSCO Discovery Service and Serials Solutions' Summon.…

  10. Utilizing Building Usage Assessment: Determining Deployment of Student Workers in an Academic Library

    ERIC Educational Resources Information Center

    Buller, Ryan F.

    2014-01-01

    Generating, collecting, and analyzing building usage statistics can greatly increase the ability of an access services unit to meet the changing dynamic of patron needs in an academic library. By analyzing three different data points, the Access Services Unit in Malpass Library at Western Illinois University was able to determine the most…

  11. Partnerships in Medical Education: An Exploration of Library Service Models for Postgraduate Medicine at Macquarie University

    ERIC Educational Resources Information Center

    Simons, Mary

    2008-01-01

    Macquarie University's new medical school, The Australian School of Advanced Medicine (ASAM), is developing a postgraduate program that incorporates a partnership with Macquarie University Library. The curriculum encompasses contemporary models of competency-based assessment, teamwork and lifelong learning that are integrated with research and…

  12. Are You Being Served? Designing the Customer Service Curriculum

    ERIC Educational Resources Information Center

    Ippoliti, Cinthya

    2014-01-01

    Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

  13. Use of Computer-Based Reference Services in Texas Information Exchange Libraries.

    ERIC Educational Resources Information Center

    Menges, Gary L.

    The Texas Information Exchange (TIE) is a state-wide library network organized in 1967 for the purpose of sharing resources among Texas libraries. Its membership includes 37 college and university libraries, the Texas State Library, and ten public libraries that serve as Major Resource Centers in the Texas State Library Communications Network. In…

  14. The Louis Stokes Health Sciences Library: the Howard University move experience

    PubMed Central

    Bryant, Darcel A.

    2004-01-01

    The Louis Stokes Health Sciences Library attributes its successful move to early planning and preparation. Professional literature on the subject as well as consultation with other experienced library personnel also proved beneficial. Utilizing these resources, the committees devised a strategy that supported the library's mission to provide excellent and complete information services for the advancement of health sciences. This paper describes the Howard University Health Sciences Library move experience and offers practical advice for planning a library move. We hope that the information shared will assist other libraries facing a similar challenge. PMID:15098055

  15. A Virtual "Hello": A Web-Based Orientation to the Library.

    ERIC Educational Resources Information Center

    Borah, Eloisa Gomez

    1997-01-01

    Describes the development of Web-based library services and resources available at the Rosenfeld Library of the Anderson Graduate School of Management at University of California at Los Angeles. Highlights include library orientation sessions; virtual tours of the library; a database of basic business sources; and research strategies, including…

  16. Discovering Jewish Studies Collections in Academic Libraries: A Practical Guide

    ERIC Educational Resources Information Center

    Taler, Izabella

    2014-01-01

    The U.S. colleges and universities offering non-sectarian educational programs in Jewish Studies rely on the support of their academic libraries for research materials and library services. For college libraries which use Library of Congress Classification scheme, it is a common practice to integrate "studies" resources into their…

  17. Changes in Academic Library Space: A Case Study at the University of New South Wales

    ERIC Educational Resources Information Center

    Bailin, Kylie

    2011-01-01

    As the digital environment continues to become more pervasive in our lives, academic libraries have had to adapt to ensure that services remain relevant to users' needs. Research was conducted to examine the 2009-2011 refurbishment at the University of New South Wales (UNSW) Library and evaluate its success in meeting users' needs in terms of…

  18. Citations as Data: Harvesting the Scholarly Record of Your University to Enrich Institutional Knowledge and Support Research

    ERIC Educational Resources Information Center

    Sterman, Leila Belle; Clark, Jason A.

    2017-01-01

    Many research libraries are looking for new ways to demonstrate value for their parent institutions. Metrics, assessment, and promotion of research continue to grow in importance, but they have not always fallen into the scope of services for the research library. Montana State University (MSU) Library recognized a need and interest to quantify…

  19. Utilisation and Impact of the Essential Electronic Agricultural Database (TEEAL) on Library Services in a Nigerian University of Agriculture

    ERIC Educational Resources Information Center

    Oduwole, A. A.; Sowole, A. O.

    2006-01-01

    Purpose: This study examined the utilisation of the Essential Electronic Agricultural Library database (TEEAL) at the University of Agriculture Library, Abeokuta, Nigeria. Design/methodology/approach: Data collection was by questionnaire following a purposive sampling technique. A total of 104 out 150 (69.3 per cent) responses were received and…

  20. Models and Management of Student Employees in an Australian University Library

    ERIC Educational Resources Information Center

    O'Neil, Frances; Comley, Jenny

    2010-01-01

    Since 2008, Victoria University (VU) Library has employed 20 or more Student Assistants annually who work on a casual basis for up to 12 hours per week during terms/semesters to staff the Library in Study Hall mode (where there is self-service access to PCs and collections and limited staff assistance). This initiative appears to have been highly…

  1. Coordinated Collection Development via CD-ROM. A Pilot Project Granted by LSCA Title III Funds to Crosby Library, Gonzaga University. Final Narrative Report.

    ERIC Educational Resources Information Center

    Peterson, Elaine; Carr, Mary M.

    Three colleges in the state of Washington--Gonzaga College (Crosby Library), Whitworth College, and Eastern Washington University--received grants from the Fred Meyer Charitable Trust and the Library Services and Construction Act to facilitate coordinated collection development in the areas of education and business/economics, so that their…

  2. Third Generation Nigerian University Libraries.

    ERIC Educational Resources Information Center

    Agboola, A. T.

    1993-01-01

    Examines the development of Nigerian University libraries and the political factors that created them and continue to effect their development, with a focus on those established between 1980 and 1984. Users, governance, finance, buildings, staffing, collection development, services, cataloging and classification, and automation are described.…

  3. After the Fireworks: Opportunities and Directions for University Libraries.

    ERIC Educational Resources Information Center

    Byrne, Alex

    This paper discusses developments in information and communications technologies and their impact on university libraries. Topics addressed include: (1) background, including the Information Revolution, the Knowledge Economy, implications for education and information services, and responses to the challenges of globalization; (2) university…

  4. Library Service, A Statement of Policy and Proposed Action by the Regents of the University of the State of New York.

    ERIC Educational Resources Information Center

    New York State Education Dept., Albany.

    A plan of action by which library service and development in New York State can respond to rapid and dynamic changes in society is outlined. The program is based on the principles that any state resident has a right to convenient access to local libraries to meet his needs, that statewide library networks constitute the most efficient means to…

  5. Saying What We Will Do, and Doing What We Say: Implementing a Customer Service Plan.

    ERIC Educational Resources Information Center

    Wehmeyer, Susan; And Others

    1996-01-01

    Contends that the corporate literature on customer service is significantly applicable to academic libraries, and chronicles the development, implementation, and evaluation of a customer pledge at the Wright State University Libraries in Dayton, Ohio. The text of the fall 1995 version of the service pledge is appended. (BEW)

  6. Utilizing Syllabi to Support Access Services and Beyond: A Case Study

    ERIC Educational Resources Information Center

    Parrott, Justin; Lindsay, Beth Daniel

    2017-01-01

    New York University Abu Dhabi (NYUAD) Library receives copies of all course syllabi to provide a number of services to faculty and students related to acquisitions, access, collection development, subject liaison, and library instruction. Access services and acquisitions staff, as well as subject liaison librarians, work together using specific…

  7. Data and the Shift in Systems, Services, and Literacy

    ERIC Educational Resources Information Center

    Mitchell, Erik T.

    2012-01-01

    This month, the "Journal of Web Librarianship" is exploring the idea of data curation and its uses in libraries. The word "data" is as universal now as the word "cloud" was last year, and it is no accident that libraries are exploring how best to support data curation services. Data curation involves library activities in just about every way,…

  8. Indiana State University Undergraduate Students' Channels of Knowledge of and Use of Cunningham Memorial Library's Public Services.

    ERIC Educational Resources Information Center

    Lyle, Jack W.

    An application of the diffusion of innovations theory to library marketing, this study was designed to determine what channels of knowledge are more effective in persuading undergraduate students to adopt the use of library public services. To explore this topic at the local level, the following question was formulated: By what communication…

  9. Laptops to Go: A Student Assessment of a Library Laptop Lending Service

    ERIC Educational Resources Information Center

    Summey, Terri; Gutierrez, Art

    2012-01-01

    Approximately five years ago, the library at Emporia State University started a laptop lending service to provide laptops for use in the library. The program has been highly successful. In the last few years, some modifications were made to the program, and netbooks were added. In this article, the authors will explore laptop programs in a variety…

  10. A Bookless Library, Part II: Managing Access Services with No In-House Collections

    ERIC Educational Resources Information Center

    Sewell, Bethany B.

    2013-01-01

    In the spring of 2011, the Penrose Library at the University of Denver began the process of storing all materials, services, and staff to temporary locations in preparation for a building renovation project. The library was faced with the challenge of delivering all materials from an off-site storage facility within two hours of request. A new…

  11. Papers Delivered at the Indiana University Library Dedication, Bloomington Campus, October 9-10, 1970.

    ERIC Educational Resources Information Center

    Indiana Univ., Bloomington.

    The Dedication Address was given by Gordon N. Ray. Alan R. Taylor presented "A Model of Academic Library Service," which was followed by "Views and Reviews," given by Edwin H. Cady; "Comments on 'A Model of Academic Library Service'," by Stephen A. McCarthy and "Critique of Taylor Paper," by Marvin E. Olsen.…

  12. West Asian Special Libraries and Information Centers.

    ERIC Educational Resources Information Center

    Harvey, John F.

    Special libraries are defined in this paper as those libraries serving such institutions as government offices, private corporations, associations, and university departments. Information centers are similar to special libraries but provide personalized, high quality reference service, usually in science and technology, and often using mechanical…

  13. Internet Use in Libraries in South East Asia with Special Reference to the Role of the Universiti Sains Malaysia Library in Promoting the Use of the Internet for Teaching and Learning.

    ERIC Educational Resources Information Center

    Rashidah Begum; Wong, Sook Jean

    This paper studies the extent of Internet connectivity and usage among Southeast Asian libraries and how many of them are using the Internet to provide electronic information resources and services through their homepages. It also presents a case study of the Universiti Sains Malaysia (USM) Library's strategy in promoting the use of the Internet…

  14. 47 CFR 54.501 - Eligibility for services provided by telecommunications carriers.

    Code of Federal Regulations, 2013 CFR

    2013-10-01

    ... schools, colleges, and universities) shall be eligible for discounts as libraries under this subpart. (3..., but not limited to, state colleges and state universities, state educational broadcasters, counties.... With one exception, eligible schools and libraries participating in consortia with ineligible private...

  15. Brick and Click Libraries: Proceedings of a Regional Academic Library Symposium (Missouri State University, Maryville, Missouri, October 10, 2003)

    ERIC Educational Resources Information Center

    Ury, Connie Jo, Ed.; Baudino, Frank, Ed.

    2003-01-01

    The 2003 Brick and Click is a one-day conference that focuses on providing library resources and services for students who are either on-campus learners or off-campus learners. The conference theme was "The Shape of Tomorrow". It is sponsored by the Northwest Missouri State University in order to offer academic librarians a forum for…

  16. The Medical Library and Media Center of Keio University in Tokyo: report on a visit.

    PubMed Central

    Accart, J P

    1995-01-01

    The Medical Library and Media Center at Keio University in Tokyo offers many facilities to its users: access to medical information within a large catalog of monographs and journals, online searching and CD-ROM databases, and a dynamic interlibrary loan service. This article is a report of a professional visit to the library on September 30, 1993. PMID:7703947

  17. The NASA Library and Researchers at Goddard: A Visitor's Perspective

    ERIC Educational Resources Information Center

    Powell, Jill H.

    2014-01-01

    Jill Powell, engineering librarian from Cornell University, visited the library at NASA Goddard in Greenbelt, Maryland in July 2013, interviewing library staff and selected NASA scientists. She studied the library's digital projects, publications, services, and operations. She also interviewed several NASA scientists on information-seeking…

  18. Museum of Comparative Zoology Library--The Agassiz Library: Harvard University.

    ERIC Educational Resources Information Center

    Jonas, Eva S.; Regen, Shari S.

    1986-01-01

    Argues that the Museum of Comparative Zoology Library reflects the union between the nineteenth century natural history values of Louis Agassiz and the twentieth century library and information science methodology. Special collections, records, cataloging and classification, serials and their classification, policies, services, and procedures are…

  19. Temple University Libraries in the Mid-Seventies: A Status Report.

    ERIC Educational Resources Information Center

    Nitecki, Joseph Z.

    Present central library operations are discussed in terms of emerging needs and possible direction for future development. Library objectives include acquiring and organizing relevant records of knowledge, and providing satisfactory information service standards. Issues relating to objectives include the library's involvement in planning and…

  20. Linking Course Web Sites to Library Collections and Services

    ERIC Educational Resources Information Center

    Rieger, Oya Y.; Horne, Angela K.; Revels, Ira

    2004-01-01

    A five-month research study at Cornell University Library (CUL) confirmed the strategic importance of a library presence in faculty-created course Web sites. It sparked specific recommendations to support the seamless integration of the CUL digital library within the virtual learning environments created by faculty.

  1. Library Services to Hospital Patients and Handicapped Readers Libraries and the Deaf--The Hidden Society [and] Social Achievements of the RSFSR in Providing the Blind with Books.

    ERIC Educational Resources Information Center

    Anderson, William; Zharkov, D. S.

    The first of two papers presents suggestions on library services for the deaf by a British university lecturer, and the second provides an enumeration of Russian achievements in providing the blind with books. Based on an outline of the personal and social implications of deafness and unawareness of the deaf on the part of libraries and the…

  2. Toward a TQM Paradigm: Using SERVQUAL to Measure Library Service Quality.

    ERIC Educational Resources Information Center

    Coleman, Vicki; And Others

    1997-01-01

    Texas A&M University's Evans Library conducted a survey (SERVQUAL) to measure service quality in terms of tangibles (appearance of facilities, equipment, personnel, and communication materials), reliability, responsiveness, assurance, and empathy. Discrepancies between expectations and perceptions were found in reliability, responsiveness,…

  3. Ending the Turf War: Circulation, Reference, and Instruction on One Team

    ERIC Educational Resources Information Center

    Johnson, Ken; Jennings, Susan; Hisle, Sue

    2011-01-01

    In January 2008, the Belk Library & Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Service Desks with the Reference and Instruction team as part of a library-wide reorganization effort. The new team balanced what had been a staff-dominated Access Services team…

  4. Digital Library Services: Perceptions and Expectations of User Communities and Librarians in a New Zealand Academic Library.

    ERIC Educational Resources Information Center

    Xia, Wei

    2003-01-01

    Provides an overview of research conducted at Victoria University of Wellington regarding differing perceptions and expectations of user communities and librarians related to the usability of digital services. Considers access to services, currency of information on the Web site, the online public access catalog, databases, electronic journals,…

  5. Three CEOs, Three Futures.

    ERIC Educational Resources Information Center

    Berry, John N., III

    1998-01-01

    Interviews with three CEOs--UMI (University Microfilms International), OCLC (Online Computer Library Center), and Gale Research--focus on outlooks for information and libraries. Discusses expanded educational Web services/courseware, library role in delivery, electronic dissertation publishing, digital data conversion, thesauri/indexing, union…

  6. Does LibQUAL+[TM] Account for Student Loyalty to a University College Library?

    ERIC Educational Resources Information Center

    Helgesen, Oyvind; Nesset, Erik

    2011-01-01

    Purpose: The purpose of this paper is to find out whether LibQUAL+[TM]can account for student loyalty to the library of an institution of higher education. LibQUAL+[TM] is a marketing tool that is used to measure perceived service quality of libraries, and the present analysis aims at validating this service quality instrument within a more…

  7. Web 2.0 as Catalyst: Virtually Reaching Out to Users and Connecting Them to Library Resources and Services

    ERIC Educational Resources Information Center

    Xiao, Norah

    2008-01-01

    This article is based on services to library users in the area of chemistry at the Science and Engineering (S&E) Library of the University of Southern California (USC), to which I applied various new technologies as outreach approaches. Various Web 2.0 technologies such as a blog, tags, YouTube, RSS feeds, Instant Messaging, online…

  8. Expanding roles in a library-based bioinformatics service program: a case study

    PubMed Central

    Li, Meng; Chen, Yi-Bu; Clintworth, William A

    2013-01-01

    Question: How can a library-based bioinformatics support program be implemented and expanded to continuously support the growing and changing needs of the research community? Setting: A program at a health sciences library serving a large academic medical center with a strong research focus is described. Methods: The bioinformatics service program was established at the Norris Medical Library in 2005. As part of program development, the library assessed users' bioinformatics needs, acquired additional funds, established and expanded service offerings, and explored additional roles in promoting on-campus collaboration. Results: Personnel and software have increased along with the number of registered software users and use of the provided services. Conclusion: With strategic efforts and persistent advocacy within the broader university environment, library-based bioinformatics service programs can become a key part of an institution's comprehensive solution to researchers' ever-increasing bioinformatics needs. PMID:24163602

  9. Outreach services in healthcare libraries: perceptions and impacts.

    PubMed

    Dorset, Rebecca

    2014-03-01

    Outreach services are becoming more prevalent throughout the health library sector both in the UK and abroad, and they have the potential to impact on information support for evidence-based medicine. This article reports on a study which explored the perceptions of UK health library staff about the term 'outreach' and demonstrated that a variety of services are being offered under this umbrella term. Whilst practitioners are also divided over the impact of outreach services, many of them see this as key to future service developments. The study was completed by Rebecca Dorsett as part of her MSc in Information and Library Management at Northumbria University. She was supervised by Sue Childs and graduated in 2012 with a Distinction. Rebecca is now due to commence a new role as Information Support Officer for the Ministry of Defence. AM. © 2014 The authors. Health Information and Libraries Journal © 2014 Health Libraries Group.

  10. Collection policy management for the Kuopio University and Kuopio University Hospital, Finland: detecting the needs of users and developing high-quality collections.

    PubMed

    Kananen, Jukka; Ovaska, Tuulevi; Saarti, Jarmo

    2006-09-01

    This article discusses the collection policies of a university library in a modern digital environment. A brief description of national collection policy decisions in Finland is provided. The rapid evolution and growth of scientific publication places new demands on building a collection in a health and bioscience orientated university, and it requires an evidence-based approach to support effective service processes. The aim of the study was to identify the needs of the university's students and staff. Usage statistics were surveyed and analysed. Both usage statistics and user surveys indicate that the library use is divided half-and-half between the traditional use of printed material and library premises and the modern use of digital materials via the Web. The former is mainly the way that the students and hospital staff use the library, and the latter can be viewed as the researchers' way of using the library. Librarians and information specialists act in this as service providers and/or guides and tutors to the end-users. These results, however, must be validated with a longer timescale data collation and analysis, both of which are an ongoing process within the library. It is important that requirements and needs of the library's users are monitored regularly and acquisition policies are updated frequently. It also seems that the needs have changed quite dramatically in response to modern ways of disseminating publications, but this supposition will require further study.

  11. The Beautiful and the Practical: Library Interior Design for Effective Service. A Bibliography on the Theme of the LACUNY 1985 Institute.

    ERIC Educational Resources Information Center

    Penchansky, Mimi; Halicki-Conrad, Adam

    Prepared for the 1985 Institute of the Library Association of the City University of New York (LACUNY), this bibliography on library interior design comprises the following sections: (1) Bibliographies, Guides, and Special Issues; (2) Library Buildings/General; (3) Library Buildings/Types of Libraries; (4) Planning: The Architect/Librarian…

  12. University of Arizona: College and University Systems Environment.

    ERIC Educational Resources Information Center

    CAUSE/EFFECT, 1985

    1985-01-01

    The University of Arizona has begun to reorganize campus computing. Six working groups were formed to address six areas of computing: academic computing, library automation, administrative data processing and information systems, writing and graphics, video and audio services, and outreach and public service. (MLW)

  13. Creating Digital Scholarship Services at Appalachian State University

    ERIC Educational Resources Information Center

    Mitchem, Pamela Price; Rice, Dea Miller

    2017-01-01

    This article reviews literature related to building digital scholarship centers and explores the experience of Appalachian State University Libraries in planning and implementing a digital scholarship program. Appalachian surveyed its faculty, performed a gap analysis of existing services, compared programs at other universities, and inventoried…

  14. Using Participatory and Service Design to Identify Emerging Needs and Perceptions of Library Services among Science and Engineering Researchers Based at a Satellite Campus

    ERIC Educational Resources Information Center

    Johnson, Andrew; Kuglitsch, Rebecca; Bresnahan, Megan

    2015-01-01

    This study used participatory and service design methods to identify emerging research needs and existing perceptions of library services among science and engineering faculty, post-graduate, and graduate student researchers based at a satellite campus at the University of Colorado Boulder. These methods, and the results of the study, allowed us…

  15. A Report to the Director of Libraries, on the Interlibrary Loan Service Offered at George Mason University.

    ERIC Educational Resources Information Center

    Connors, Maureen

    A survey of the ten university libraries considered to be most comparable to George Mason University (GMU) in interlibrary loan (ILL) activity was undertaken for comparison purposes. To develop a series of recommendations for GMU with respect to ILL, the following areas were considered and are addressed in this report: (1) Divisional…

  16. Pfau Library Intern Handbook.

    ERIC Educational Resources Information Center

    Quarton, Barbara

    This document is the library intern orientation packet for Pfau Library at California State University, San Bernardino. The packet contains the following: (1) a checklist for training; (2) a list of duties for reference services; (3) a list of "things to know" that includes library and employee rules; (4) frequently asked reference…

  17. Art Libraries Section. Special Libraries Division. Papers.

    ERIC Educational Resources Information Center

    International Federation of Library Associations, The Hague (Netherlands).

    Papers on art libraries and information services for the arts, which were presented at the 1983 International Federation of Library Associations (IFLA) conference, include: (1) "'I See All': Information Technology and the Universal Availability of Images" by Philip Pacey (United Kingdom); (2) "Online Databases in the Fine Arts"…

  18. Macintoshed Libraries 4. Fourth Edition.

    ERIC Educational Resources Information Center

    Valauskas, Edward J., Ed.; Vaccaro, Bill, Ed.

    This annual collection contains the following 14 papers about the use of Macintosh computers in libraries: "Of Mice and Macs: The Integration of the Macintosh into the Operations and Services of the University of Tennessee, Memphis Health Science Library" (Lois M. Bellamy); "Networking Reference CD-Roms in the Apple Library"…

  19. LUCY: A New Path to Diversity

    ERIC Educational Resources Information Center

    Marrah, Arleezah; Mills, Roxanne

    2011-01-01

    This article describes the Librarianship Upgrades for Children and Youth Services (LUCY), a multifaceted multicultural continuing education program for librarians developed by the Library and Information Science Program at Old Dominion University. The Institute of Museum and Library Services (IMLS) funds LUCY through the Laura Bush 21st century…

  20. Analysis of the Library Situation in Latin America 1969.

    ERIC Educational Resources Information Center

    Organization of American States, Washington, DC. Library Development Program.

    The modern library is an institution that supplies many information services by efficiently organizing universal knowledge that has been reduced to the printed word. Unfortunately, the Latin American countries have not developed centralized services and programs with respect to bibliography, cataloging, exchange, reprography, production of library…

  1. Cornell University Library Distance Learning White Paper.

    ERIC Educational Resources Information Center

    Davis, Philip; Finlay, Constance; Cosgrave, Tony; McDonald, Peter

    This report identifies potential issues that the Cornell University Library (CUL) might face in supporting distance learning, and recommends solutions. While the precise budgetary implications are uncertain, additional resources, services, and personnel will need to be accounted for in the cost of serving distance learners. The report addresses:…

  2. Analytical Planning for University Libraries.

    ERIC Educational Resources Information Center

    Leimkuhler, Ferdinand F.; Cooper, Michael D.

    A survey is made of the more important technological and managerial problems in the planning of university library services and recommendations are made for a positive program of innovation and development. Two approaches are explored in considerable detail. The first is the use of operations research models of the acquisition and storage…

  3. The Impact of Automation on Libraries. Final Report.

    ERIC Educational Resources Information Center

    Cline, Hugh F.; Sinnott, Loraine T.

    This project examined a series of alternative policies for the management and funding of university libraries as they adopt and adapt to various information science technologies to accomplish the functions of acquisitions, cataloging, circulation, and reference services. Comparative case studies were completed at the University of Chicago,…

  4. Benchmarking Academic Libraries: An Australian Case Study.

    ERIC Educational Resources Information Center

    Robertson, Margaret; Trahn, Isabella

    1997-01-01

    Discusses experiences and outcomes of benchmarking at the Queensland University of Technology (Australia) library that compared acquisitions, cataloging, document delivery, and research support services with those of the University of New South Wales. Highlights include results as a catalyst for change, and the use of common output and performance…

  5. Standards of Practice for West African Libraries; Proceedings of a Seminar Held at the Institute of Librarianship, University of Ibadan, 15-16 April 1967.

    ERIC Educational Resources Information Center

    Dean, John, Ed.

    A seminar on standards for libraries in West Africa was held in April 1967. This proceedings volume presents the papers given by each of the participants. Discussed are the standards for collections, facilities, staff, technical processes and services for public, school, university and special libraries. The purpose was to focus upon the nature,…

  6. OCLC In Retrospect; A Review Of the Impact of the OCLC System On the Administration of a Large University Technical Services Operations.

    ERIC Educational Resources Information Center

    Nitecki, Joseph Z.

    The paper expresses the viewpoint of the author, based on his own two-year experience in supervising the use of the on-line Ohio College Library Center (OCLC) system in Temple University Library. The report contains a brief description of the formation of the Philadelphia Area Library Network (PALINET) and it lists some problems dealt with by…

  7. Educating Black Librarians. Papers from the 50th Anniversary Celebration of the School of Library and Information Sciences, North Carolina Central University.

    ERIC Educational Resources Information Center

    Speller, Benjamin F., Jr., Ed.

    This document assembles 16 papers given at a 1989 symposium in honor of the 50th anniversary of the School of Library and Information Sciences at North Carolina Central University, Durham (NCCU). The papers examine the past, present, and future of the participation of African Americans in the field of library and information service. Titles…

  8. Historical and Heuristic Frameworks for Shared Governance in Academic Libraries: A Documentary History, Interpretation, and Questions for the Library Council and Others of the University of Maryland.

    ERIC Educational Resources Information Center

    Merikangas, Robert J.

    This study examines the management practice of the libraries of the University of Maryland from October 1996 to spring 1999. The historical dimension focuses on the implementation of the recommendations of internal communication proposals and proposals for service organization changes. The promised move to shared governance is outlined, especially…

  9. Library Use and Library Skills of Research Assistants: Pilot Study.

    ERIC Educational Resources Information Center

    Jacob, Lisa Hall; And Others

    This paper presents the results of a pilot study of University of Illinois at Chicago faculty members, their assistants who use the library for them, and the role of the Library of the Health Sciences in that process. The Library of the Health Sciences public services staff members, College of Pharmacy faculty, and their assistants were…

  10. Expanding services in a shrinking economy: desktop document delivery in a dental school library.

    PubMed

    Gushrowski, Barbara A

    2011-07-01

    How can library staff develop and promote a document delivery service and then expand the service to a wide audience? The setting is the library at the Indiana University School of Dentistry (IUSD), Indianapolis. A faculty survey and a citation analysis were conducted to determine potential use of the service. Volume of interlibrary loan transactions and staff and equipment capacity were also studied. IUSD Library staff created a desktop delivery service (DDSXpress) for faculty and then expanded the service to practicing dental professionals and graduate students. The number of faculty using DDSXpress remains consistent. The number of practicing dental professionals using the service is low. Graduate students have been quick to adopt the service. Through careful analysis of capacity and need for the service, staff successfully expanded document delivery service without incurring additional costs. Use of DDSXpress is continually monitored, and opportunities to market the service to practicing dental professionals are being investigated.

  11. 75 FR 27779 - Sunshine Act Meeting; Open Commission Meeting; Thursday, May 20, 2010

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-05-18

    ... of Rules and Policies for the Digital Audio Radio Satellite Service in the 2310-2360 MHz Frequency... licensees. 3 WIRELINE TITLE: Schools and COMPETITION. Libraries Universal Service Support Mechanism (CC... broadband more accessible in schools and libraries, and to cut red tape. 4 WIRELINE TITLE: COMPETITION...

  12. Information Use by Molecular Biologists: Implications for Library Collections and Services.

    ERIC Educational Resources Information Center

    Hurd, Julie M.; Blecic, Deborah D.; Vishwanatham, Rama

    1999-01-01

    Reports on findings from a citation analysis of publications of university molecular-biology faculty that examined materials cited in published articles to determine the nature of information used in their research. Ranked lists of cited journals provide implications for library services, collection development, and the potential for electronic…

  13. Comparison of Iranian National Medical Library with digital libraries of selected countries.

    PubMed

    Zare-Farashbandi, Firoozeh; Najafi, Nayere Sadat Soleimanzade; Atashpour, Bahare

    2014-01-01

    The important role of information and communication technologies and their influence on methods of storing, retrieving information in digital libraries, has not only changed the meanings behind classic library activates but has also created great changes in their services. However, it seems that not all digital libraries provide their users with similar services and only some of them are successful in fulfilling their role in digital environment. The Iranian National Medical library is among those that appear to come short compared to other digital libraries around the world. By knowing the different services provided by digital libraries worldwide, one can evaluate the services provided by Iranian National Medical library. The goal of this study is a comparison between Iranian National Medical library and digital libraries of selected countries. This is an applied study and uses descriptive - survey method. The statistical population is the digital libraries around the world which were actively providing library services between October and December 2011 and were selected by using the key word "Digital Library" in Google search engine. The data-gathering tool was direct access to the websites of these digital libraries. The statistical study is descriptive and Excel software was used for data analysis and plotting of the charts. The findings showed that among the 33 digital libraries investigated worldwide, most of them provided Browse (87.87%), Search (84.84%), and Electronic information retrieval (57.57%) services. The "Help" in public services (48/48%) and "Interlibrary Loan" in traditional services (27/27%) had the highest frequency. The Iranian National Medical library provides more digital services compared to other libraries but has less classic and public services and has less than half of possible public services. Other than Iranian National Medical library, among the 33 libraries investigated, the leaders in providing different services are Library of University of California in classic services, Count Way Library of Medicine in digital services, and Library of Finland in public services. The results of this study show that among the digital libraries investigated, most provided similar public, digital, and classic services and The Iranian National Medical library has been somewhat successful in providing these services compared to other digital libraries. One can also conclude that the difference in services is at least in part due to difference in environments, information needs, and users. Iranian National Medical Library has been somewhat successful in providing library services in digital environment and needs to identify the services which are valuable to its users by identifying the users' needs and special characteristics of its environment.

  14. ARL Statistics, 1999-2000: A Compilation of Statistics from the One Hundred and Twenty-Two Members of the Association of Research Libraries.

    ERIC Educational Resources Information Center

    Kyrillidou, Martha, Comp.; Young, Mark, Comp.

    This is the latest in a series of annual publications that describe collections, staffing, expenditures, and service activities for the 122 member libraries of the Association of Research Libraries (ARL). Of these, 112 are universities libraries; the remaining 10 are public, governmental, and private research libraries. ARL member libraries are…

  15. The NEOUCOM Cooperative Cataloging Service: development and review of the first four years.

    PubMed Central

    Miller, D R

    1983-01-01

    The Basic Medical Sciences Library of the Northeastern Ohio Universities College of Medicine (NEOUCOM) provided a Cooperative Cataloging Service to fourteen of its affiliated hospitals' libraries since March 1978, using the OCLC system. Analysis of the first four years of service showed that the hospital libraries spent almost $30,000 to catalog more than 18,000 titles. Personnel expenses and other costs eclipsed the savings from a 31.3% duplication rate. Centralized bibliographic control control and the principal by-product of the service, a uniform, machine-related data base, provided the foundation for an on-line integrated library system to serve the consortium. The hospital libraries contributed 44% of the unique titles in this data base, which emphasis the need to share resources and continue cooperation. PMID:6860826

  16. The NEOUCOM Cooperative Cataloging Service: development and review of the first four years.

    PubMed

    Miller, D R

    1983-04-01

    The Basic Medical Sciences Library of the Northeastern Ohio Universities College of Medicine (NEOUCOM) provided a Cooperative Cataloging Service to fourteen of its affiliated hospitals' libraries since March 1978, using the OCLC system. Analysis of the first four years of service showed that the hospital libraries spent almost $30,000 to catalog more than 18,000 titles. Personnel expenses and other costs eclipsed the savings from a 31.3% duplication rate. Centralized bibliographic control control and the principal by-product of the service, a uniform, machine-related data base, provided the foundation for an on-line integrated library system to serve the consortium. The hospital libraries contributed 44% of the unique titles in this data base, which emphasis the need to share resources and continue cooperation.

  17. Providing Medical Information to College Health Center Personnel: A Circuit Librarian Service at the University of Illinois

    ERIC Educational Resources Information Center

    Stumpff, Julia C.

    2003-01-01

    College health center personnel are no different from other health practitioners in their need for medical information. To help meet this need, the McKinley Health Center, University of Illinois Urbana-Champaign, developed a partnership in 1997 with the Library of the Health Sciences-Urbana, a regional site library of the University of Illinois at…

  18. The Impact of the Academic Library on Student Success: Connecting the Dots

    ERIC Educational Resources Information Center

    Thorpe, Angie; Lukes, Ria; Bever, Diane J.; He, Yan

    2016-01-01

    In an age of assessment and accountability, academic libraries feel much pressure to prove their value according to new university measurements of student success. This study describes a methodology for how libraries may examine student interactions with services to assess whether library usage impacts student grade point averages (GPAs) and…

  19. Smart Libraries: Integrating Communications Channels and Information Sources.

    ERIC Educational Resources Information Center

    Webb, T. D.; Jensen, E. A.

    Noting that the changing nature of information delivery has established immediacy as the new basis for modern library service, this paper describes the new facilities design and floor plan for the library of Kapiolani Community College of the University of Hawaii. The new library was carefully designed so that students can move progressively from…

  20. Online Education and Marketing: A Joint Approach.

    ERIC Educational Resources Information Center

    Day, J. M.; O'Donovan, K.

    1988-01-01

    Describes a cooperative study between a university library and department of library and information studies in which the library collected topics from clients as the basis for students' online search exercises. The discussion includes the benefits of client feedback to students and of publicity for its online service to the library. (Author/CLB)

  1. Demographic Variables as Factors Influencing Accessibility and Utilisation of Library Software by Undergraduates in Two Private Universities in Nigeria

    ERIC Educational Resources Information Center

    Tolulope, Akano

    2017-01-01

    Libraries before the 21st century carried out daily routine library task such as cataloguing and classification, acquisition, reference services etc using manual procedures only but the advent of Information Technology as transformed these routine task that libraries can now automate their activities by deploying the use of library software in…

  2. The Experience of Non-Native English-Speaking Students in Academic Libraries in the United States.

    ERIC Educational Resources Information Center

    Onwuegbuzie, Anthony J.; Jiao, Qun G.; Daley, Christine E.

    This study compared native and non-native English-speaking university students with respect to frequency of library usage and reasons for using the library, as well as differences between these groups with respect to levels of library anxiety. Findings were intended to be used in the planning and implementation of library services for…

  3. University Library Strategy Development: A Conceptual Model of Researcher Performance to Inform Service Delivery

    ERIC Educational Resources Information Center

    Maddox, Alexia; Zhao, Linlin

    2017-01-01

    This case study presents a conceptual model of researcher performance developed by Deakin University Library, Australia. The model aims to organize research performance data into meaningful researcher profiles, referred to as researcher typologies, which support the demonstration of research impact and value. Three dimensions shaping researcher…

  4. CALIL.JP, a new web service that provides one-stop searching of Japan-wide libraries' collections

    NASA Astrophysics Data System (ADS)

    Yoshimoto, Ryuuji

    Calil.JP is a new free online service that enables federated searching, marshalling and integration of Web-OPAC data on the collections of libraries from around Japan. It offers the search results through user-friendly interface. Developed with a concept of accelerating discovery of fun-to-read books and motivating users to head for libraries, Calil was initially designed mainly for public library users. It now extends to cover university libraries and special libraries. This article presents the Calil's basic capabilities, concept, progress made thus far, and plan for further development as viewed from an engineering development manager.

  5. A Web-based assessment of bioinformatics end-user support services at US universities.

    PubMed

    Messersmith, Donna J; Benson, Dennis A; Geer, Renata C

    2006-07-01

    This study was conducted to gauge the availability of bioinformatics end-user support services at US universities and to identify the providers of those services. The study primarily focused on the availability of short-term workshops that introduce users to molecular biology databases and analysis software. Websites of selected US universities were reviewed to determine if bioinformatics educational workshops were offered, and, if so, what organizational units in the universities provided them. Of 239 reviewed universities, 72 (30%) offered bioinformatics educational workshops. These workshops were located at libraries (N = 15), bioinformatics centers (N = 38), or other facilities (N = 35). No such training was noted on the sites of 167 universities (70%). Of the 115 bioinformatics centers identified, two-thirds did not offer workshops. This analysis of university Websites indicates that a gap may exist in the availability of workshops and related training to assist researchers in the use of bioinformatics resources, representing a potential opportunity for libraries and other facilities to provide training and assistance for this growing user group.

  6. "Making a Difference in the Research Community": South Africa's Library Academy Experience and the Researcher-Librarian Relationship

    ERIC Educational Resources Information Center

    Darch, Colin; de Jager, Karin

    2012-01-01

    The paper analyzes problems of theorizing and evaluating a short series of "Library Academy" events within a Carnegie Corporation-funded project to improve library service to researchers in six South African universities. (Contains 1 table.)

  7. Academic Libraries in Japan

    ERIC Educational Resources Information Center

    Cullen, Rowena; Nagata, Haruki

    2008-01-01

    Academic libraries in Japan are well resourced by international standards, and support Japan's internationally recognized research capability well, but there are also ways in which they reflect Japan's strong bureaucratic culture. Recent changes to the status of national university libraries have seen a new interest in customer service, and…

  8. Shaping the Electronic Library--The UW-Madison Approach.

    ERIC Educational Resources Information Center

    Dean, Charles W., Ed.; Frazier, Ken; Pope, Nolan F.; Gorman, Peter C.; Dentinger, Sue; Boston, Jeanne; Phillips, Hugh; Daggett, Steven C.; Lundquist, Mitch; McClung, Mark; Riley, Curran; Allan, Craig; Waugh, David

    1998-01-01

    This special theme section describes the University of Wisconsin-Madison's experience building its Electronic Library. Highlights include integrating resources and services; the administrative framework; the public electronic library, including electronic publishing capability and access to World Wide Web-based and other electronic resources;…

  9. Toward a Faculty-Librarian Collaboration: Enhancement of Online Teaching and Learning

    ERIC Educational Resources Information Center

    Owens, Rachel; Bozeman, Dee

    2009-01-01

    Enrollment in online courses is increasing in colleges and universities across the country. The Association of College and Research Libraries calls librarians to provide equivalent services to online and face-to-face students. The provision of library services to online students requires more collaboration with instructors than in the face-to-face…

  10. Moving beyond Assumptions: The Use of Virtual Reference Data in an Academic Library

    ERIC Educational Resources Information Center

    Nolen, David S.; Powers, Amanda Clay; Zhang, Li; Xu, Yue; Cannady, Rachel E.; Li, Judy

    2012-01-01

    The Mississippi State University Libraries' Virtual Reference Service collected statistics about virtual reference usage. Analysis of the data collected by an entry survey from chat and e-mail transactions provided librarians with concrete information about what patron groups were the highest and lowest users of virtual reference services. These…

  11. Matrix Management in Practice in Access Services at the NCSU Libraries

    ERIC Educational Resources Information Center

    Harris, Colleen S.

    2010-01-01

    The former Associate Head of Access and Delivery Services of the North Carolina State University Libraries reports on successful use of matrix management techniques for the Circulation and Reserves unit of the department. Despite their having fallen out of favor in much of the management literature, matrix management principles are useful for…

  12. Six Habits of the Highly Effective E-Rate Applicant

    ERIC Educational Resources Information Center

    Harrington, John

    2011-01-01

    Since its inception in 1997, the Schools and Libraries Program of the Federal Communications Commission's Universal Service Fund, more commonly known as E-Rate, has committed more than $30 billion to offset the cost of certain digital and telecommunication services and products that are essential for schools and libraries to receive…

  13. Restructuring to Promote Collaboration and Exceed User Needs: The Blackwell Library Access Services Experience

    ERIC Educational Resources Information Center

    Chakraborty, Mou; English, Michael; Payne, Sharon

    2013-01-01

    Through vision, leadership, and creativity, Salisbury University's Blackwell Library transformed its access services department structurally and philosophically to better position itself to meet, and strive to exceed, today's user needs and expectations. Restructuring and the introduction of new leadership and new ideas provided the foundation for…

  14. Nursing Faculty Collaborate with Embedded Librarians to Serve Online Graduate Students in a Consortium Setting

    ERIC Educational Resources Information Center

    Guillot, Ladonna; Stahr, Beth; Meeker, Bonnie Juve'

    2010-01-01

    Nursing and library faculty face many information literacy challenges when graduate nursing programs migrate to online course delivery. The authors describe a collaborative model for providing cost-effective online library services to new graduate students in a three-university consortium. The embedded librarian service links a health sciences…

  15. Use of Information and Communication Technology to Enhance the Information Literacy Skills of Distance Students

    ERIC Educational Resources Information Center

    Pastula, Matthew

    2010-01-01

    Information and Communication Technology (ICT) has become an integral tool in enhancing library services worldwide. This article looks at ways technology is utilized at Massey University to bridge the gap between distance students and traditional library services. There are a variety of software providers, formats and implementation practices…

  16. The anatomy of a World Wide Web library service: the BONES demonstration project. Biomedically Oriented Navigator of Electronic Services.

    PubMed Central

    Schnell, E H

    1995-01-01

    In 1994, the John A. Prior Health Sciences Library at Ohio State University began to develop a World Wide Web demonstration project, the Biomedically Oriented Navigator of Electronic Services (BONES). The initial intent of BONES was to facilitate the health professional's access to Internet resources by organizing them in a systematic manner. The project not only met this goal but also helped identify the resources needed to launch a full-scale Web library service. This paper discusses the tasks performed and resources used in the development of BONES and describes the creation and organization of documents on the BONES Web server. The paper also discusses the outcomes of the project and the impact on the library's staff and services. PMID:8547903

  17. Having Java in the Library Doesn't Necessarily Require a Coffee Cart: Using an Object-Oriented Programming Language to Streamline Circulation Services for a Distance Education University

    ERIC Educational Resources Information Center

    Godbee, Sara; de Jong, Mark

    2007-01-01

    The University of Maryland University College (UMUC) serves a dispersed patron base, and its library has developed, over time, a circulation system for distributing physical research materials to its patrons throughout the United States. This article discusses the development of this system and its associated interface/database management system…

  18. Academic Librarians' Practices and Perceptions on Web-Based Instruction for Academic Library Patrons as Adult Learners

    ERIC Educational Resources Information Center

    Taylor, Deborah Michelle

    2016-01-01

    Academic librarians are encouraged to provide library services, resources, and instruction to all patrons, including the adult learner. Statistics reported that worldwide, adults are a growing student population in colleges and universities; however, the adult learner as an academic library patron is often neglected. Academic libraries can…

  19. Electronic Resources in a Next-Generation Catalog: The Case of WorldCat Local

    ERIC Educational Resources Information Center

    Shadle, Steve

    2009-01-01

    In April 2007, the University of Washington Libraries debuted WorldCat Local (WCL), a localized version of the WorldCat database that interoperates with a library's integrated library system and fulfillment services to provide a single-search interface for a library's physical and electronic content. This brief will describe how WCL incorporates a…

  20. A Different Approach to the Evaluation of Research Libraries. Research Brief No. 6.

    ERIC Educational Resources Information Center

    Council on Library and Information Resources, Washington, DC.

    In 1996, the Council on Library and Information Resources (CLIR) supported a project at Rutgers University that applied new economic theories to measuring how well research libraries fulfill their service roles. This summary draws on the original proposal and the final report from the project's directors. The evaluation of library performance is…

  1. Using Technology To Improve Remote User Support: A Report from the "In Your Face" Working Committee.

    ERIC Educational Resources Information Center

    Schlabach, Marty; Callais, Donna; Davis, Phil; Kehoe, Bill; Trelease, Ben

    In July 1996, the Library Director of Cornell University's Mann Library formed a working committee to explore the technology solutions to providing a library presence with remote users. The committee began its explorations by brainstorming possible services that would utilize technology to bring the library closer to the remote user. After…

  2. E-Readers on Trial: Qualitative Results from an Academic Library Pilot Project

    ERIC Educational Resources Information Center

    Kemp, Jan; Lutz, Ellen; Nurnberger, Amy L.

    2012-01-01

    In 2010, the University of Texas at San Antonio Libraries opened a bookless satellite library, the Applied Engineering and Technology (AET) Library. AET librarians wanted to offer a new service: lending e-readers loaded with academic content and other e-books of interest to engineering and science students. Librarians chose three e-readers for the…

  3. Can your public library improve your health and well-being? An investigation of East Sussex Library and Information Service.

    PubMed

    Ingham, Anneliese

    2014-06-01

    This article is only the second in the Dissertations into Practice series to highlight the role of public libraries in health information. It is the result of an investigation into the provision of health information in East Sussex Library and Information Service, which formed the basis of Anneliese Ingham's dissertation for her MA in Information Studies at the University of Brighton. At the time Anneliese was doing her research, the service was experimenting with different ways of providing healthcare information at one of its main libraries, and they were interested in the impact of this. The provision of health information to the public is one of my own research interests, and I was Anneliese's dissertation supervisor. I thought she produced a very good piece of work, and the results she highlights in this article are applicable to all public library authorities. Anneliese graduated with an MA in 2012 and worked for East Sussex Library and Information Service, which she joined whilst she was still studying. AM. © 2014 The authors. Health Information and Libraries Journal © 2014 Health Libraries Group.

  4. The Student/Library Computer Science Collaborative

    ERIC Educational Resources Information Center

    Hahn, Jim

    2015-01-01

    With funding from an Institute of Museum and Library Services demonstration grant, librarians of the Undergraduate Library at the University of Illinois at Urbana-Champaign partnered with students in computer science courses to design and build student-centered mobile apps. The grant work called for demonstration of student collaboration…

  5. Virtual Reference Transcript Analysis: A Few Models.

    ERIC Educational Resources Information Center

    Smyth, Joanne

    2003-01-01

    Describes the introduction of virtual, or digital, reference service at the University of New Brunswick libraries. Highlights include analyzing transcripts from LIVE (Library Information in a Virtual Environment); reference question types; ACRL (Association of College and Research Libraries) information literacy competency standards; and the Big 6…

  6. XML in Libraries.

    ERIC Educational Resources Information Center

    Tennant, Roy, Ed.

    This book presents examples of how libraries are using XML (eXtensible Markup Language) to solve problems, expand services, and improve systems. Part I contains papers on using XML in library catalog records: "Updating MARC Records with XMLMARC" (Kevin S. Clarke, Stanford University) and "Searching and Retrieving XML Records via the…

  7. Managing University Research Microdata Collections

    ERIC Educational Resources Information Center

    Woolfrey, Lynn; Fry, Jane

    2015-01-01

    This article examines the management of microdata collections in a university context. It is a cross-country analysis: Collection management at data services in Canada and South Africa are considered. The case studies are of two university sub-contexts: One collection is located in a library; the other at a Faculty-based Data Service. Stages in…

  8. ARL Statistics, 2000-01: A Compilation of Statistics from the One Hundred and Twenty-Four Members of the Association of Research Libraries.

    ERIC Educational Resources Information Center

    Kyrillidou, Martha, Comp.; Young, Mark, Comp.

    This document is the latest in a series of annual publications that describe collections, staffing, expenditures, and service activities for the 123 members of the Association of Research Libraries (ARL). Of these, 113 are university libraries; the remaining 10 are public, governmental, and private research libraries. ARL member libraries are the…

  9. Comparison of Iranian National Medical Library with digital libraries of selected countries

    PubMed Central

    Zare-Farashbandi, Firoozeh; Najafi, Nayere Sadat Soleimanzade; Atashpour, Bahare

    2014-01-01

    Introduction: The important role of information and communication technologies and their influence on methods of storing, retrieving information in digital libraries, has not only changed the meanings behind classic library activates but has also created great changes in their services. However, it seems that not all digital libraries provide their users with similar services and only some of them are successful in fulfilling their role in digital environment. The Iranian National Medical library is among those that appear to come short compared to other digital libraries around the world. By knowing the different services provided by digital libraries worldwide, one can evaluate the services provided by Iranian National Medical library. The goal of this study is a comparison between Iranian National Medical library and digital libraries of selected countries. Materials and Methods: This is an applied study and uses descriptive – survey method. The statistical population is the digital libraries around the world which were actively providing library services between October and December 2011 and were selected by using the key word “Digital Library” in Google search engine. The data-gathering tool was direct access to the websites of these digital libraries. The statistical study is descriptive and Excel software was used for data analysis and plotting of the charts. Results: The findings showed that among the 33 digital libraries investigated worldwide, most of them provided Browse (87.87%), Search (84.84%), and Electronic information retrieval (57.57%) services. The “Help” in public services (48/48%) and “Interlibrary Loan” in traditional services (27/27%) had the highest frequency. The Iranian National Medical library provides more digital services compared to other libraries but has less classic and public services and has less than half of possible public services. Other than Iranian National Medical library, among the 33 libraries investigated, the leaders in providing different services are Library of University of California in classic services, Count Way Library of Medicine in digital services, and Library of Finland in public services. Results and Discussion: The results of this study show that among the digital libraries investigated, most provided similar public, digital, and classic services and The Iranian National Medical library has been somewhat successful in providing these services compared to other digital libraries. One can also conclude that the difference in services is at least in part due to difference in environments, information needs, and users. Conclusion: Iranian National Medical Library has been somewhat successful in providing library services in digital environment and needs to identify the services which are valuable to its users by identifying the users’ needs and special characteristics of its environment PMID:25540782

  10. Library orientation on videotape: production planning and administrative support.

    PubMed

    Shedlock, J; Tawyea, E W

    1989-01-01

    New student-faculty-staff orientation is an important public service in a medical library and demands creativity, imagination, teaching skill, coordination, and cooperation on the part of public services staff. The Northwestern University Medical Library (NUML) implemented a video production service in the spring of 1986 and used the new service to produce an orientation videotape for incoming students, new faculty, and medical center staff. Planning is an important function in video production, and the various phases of outlining topics, drafting scripts, matching video sequences, and actual taping of video, voice, and music are described. The NUML orientation videotape demonstrates how reference and audiovisual services merge talent and skills to benefit the library user. Videotape production, however, cannot happen in a vacuum of good intentions and high ideals. This paper also presents the management support and cost analysis needed to make video production services a reality for use by public service departments.

  11. Adapting Reference for a Unique Group of Distance Learners: Serving the American Institute of Certified Public Accountants (AICPA)

    ERIC Educational Resources Information Center

    Martin, Maria Mathilde

    2004-01-01

    When a university acquires the library of a national institute and the institute's active and worldwide membership expects continued and uninterrupted access to services from the collection, shockwaves can reverberate throughout the university's main library and among its staff. This was especially true for the Reference Department of the…

  12. Delivering Access to Library Materials and Services: Our Recipe for Success

    ERIC Educational Resources Information Center

    Clumpner, Krista E.

    2004-01-01

    In the early 1990s, Northern Michigan University started distributing laptop computers to its faculty and students. Soon, a taste for technology developed and the university community craved more. Having tempted their taste buds, they quickly found that patrons were no longer satisfied with traveling to the library and asked that they bring…

  13. Online Law School Video Repository: The Flash Way

    ERIC Educational Resources Information Center

    Fang, Wei

    2009-01-01

    As with many other libraries in the U.S., the Rutgers University Law Library-Newark (RULLN), where the author works as digital services librarian, offers VHS tapes and CDs to its patrons. In 2006, some faculty members asked if their lectures could be posted online with protection so that only authorized users of the university's NetID system could…

  14. Circulation on the Go-Implementing Wireless Laptop Circulation in a State University Academic Library

    ERIC Educational Resources Information Center

    Power, June L.

    2007-01-01

    In 2004, Sampson-Livermore Library at The University of North Carolina at Pembroke, began circulating laptops to its patrons. After a small pilot project, full-scale implementation occurred and the service proved to be very popular. Policies and procedures were adjusted at several steps along the way to accommodate lessons learned from the…

  15. Loans, Logins, and Lasting the Course: Academic Library Use and Student Retention

    ERIC Educational Resources Information Center

    Haddow, Gaby; Joseph, Jayanthi

    2010-01-01

    Activities and services that improve student engagement and retention in the higher education sector are important not only to individual students' success but also to university planning and funding. This paper reports on a study carried out to explore whether use of the library by new university students is associated with continued enrolment.…

  16. Improving Self Service the Six Sigma Way at Newcastle University Library

    ERIC Educational Resources Information Center

    Kumi, Susan; Morrow, John

    2006-01-01

    Purpose: To report on the collaborative project between Newcastle University Library and 3M which aimed to increase self-issue levels using six sigma methodology. Design/methodology/approach: The six-month long project is outlined and gives an insight into the process improvement methodology called six sigma. An explanation of why we ran the…

  17. Expanding services in a shrinking economy: desktop document delivery in a dental school library

    PubMed Central

    Gushrowski, Barbara A

    2011-01-01

    Question: How can library staff develop and promote a document delivery service and then expand the service to a wide audience? Setting: The setting is the library at the Indiana University School of Dentistry (IUSD), Indianapolis. Method: A faculty survey and a citation analysis were conducted to determine potential use of the service. Volume of interlibrary loan transactions and staff and equipment capacity were also studied. Main results: IUSD Library staff created a desktop delivery service (DDSXpress) for faculty and then expanded the service to practicing dental professionals and graduate students. The number of faculty using DDSXpress remains consistent. The number of practicing dental professionals using the service is low. Graduate students have been quick to adopt the service. Conclusion: Through careful analysis of capacity and need for the service, staff successfully expanded document delivery service without incurring additional costs. Use of DDSXpress is continually monitored, and opportunities to market the service to practicing dental professionals are being investigated. PMID:21753911

  18. Outreach: the western New York Hospital Library Services Program, 1985-1989.

    PubMed Central

    Birkinbine, L A; Bertuca, C A

    1991-01-01

    The Hospital Library Services Program (HLSP) in western New York, during the period covered by its first five-year plan, 1984-1989, is recounted and described. This ongoing program is funded annually by a New York State grant and hospital participation fees. It is designed to support access to biomedical information for health care professionals through a grant program for hospitals with staffed libraries and a circuit program for hospitals without library staffing or without libraries. Hospitals participating in the grant program contribute funds and receive grants for collection development. Hospitals participating in the circuit program pay a participation fee and receive regularly scheduled, documented, circuit librarian visits; a collection development grant; and a grant for contract library services. The program contracts with the State University of New York at Buffalo's (UB) Health Sciences Library to provide computerized literature searches; interlibrary loan (ILL) of journal articles, books, and audiovisuals; and ILL referrals. PMID:1958912

  19. A Management Information System in a Library Environment.

    ERIC Educational Resources Information Center

    Sutton, Michael J.; Black, John B.

    More effective use of diminishing resources was needed to provide the best possible services at the University of Guelph (Ontario, Canada) library. This required the improved decision-making processes of a Library Management Information System (LMIS) to provide systematic information analysis. An information flow model was created, and an…

  20. Reference and Bibliographic Instruction: A Survey of Philosophy Statements in LIBRAS Libraries.

    ERIC Educational Resources Information Center

    Keith, Ellen; Kohut, Dave

    1998-01-01

    A survey of statements of philosophy on reference and bibliographic instruction from libraries in small, Chicago area liberal arts colleges and universities revealed a wide variety of relationships between the two services. The study concluded that most of the libraries surveyed compartmentalized reference and bibliographic instruction. (PEN)

  1. Exploring Innovation: A Qualitative Study of Academic Libraries

    ERIC Educational Resources Information Center

    Beninghove, Linda Scanlon

    2016-01-01

    As academic libraries evolve to affirm their place as key partners in research, teaching, and learning in university communities, the process of innovation is one of great importance in the intentional design of library services, resources, and staffing. This dissertation was a qualitative, exploratory research study in which the conceptual…

  2. Creating the User-Friendly Library by Evaluating Patron Perception of Signage.

    ERIC Educational Resources Information Center

    Bosman, Ellen; Rusinek, Carol

    1997-01-01

    Librarians at Indiana University Northwest Library surveyed patrons on how to make the library's collection and services more accessible by improving signage. Examines the effectiveness of signage to instruct users, reduce difficulties and fears, ameliorate negative experiences, and contribute to a user-friendly environment. (AEF)

  3. Class Manual for Public Libraries (LIS 388K.3). Fall 1992.

    ERIC Educational Resources Information Center

    Roy, Loriene

    This manual is designed to accompany a University of Texas graduate course on public libraries that covers the historical development, legal basis, administration, financial basis, services to users, system organization, physical facilities, marketing, popular culture, issues, trends, and problems of public libraries. The manual contains the…

  4. Putting the Medical Library Online: Electronic Bulletin Boards. . . and Beyond.

    ERIC Educational Resources Information Center

    Kittle, Paul W.

    1985-01-01

    Describes use of microcomputers with system called "TBBS" ("The Bread Board System") at Loma Linda University Medical Center to allow users enhanced services from home, whether library facilities are open or not. Flexibility and security, dialing into medical library, and suggestions for setting up similar computerized…

  5. 75 FR 39016 - Notice of Public Information Collection(s) Being Reviewed by the Federal Communications...

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-07-07

    ... program (formerly known as the schools and libraries universal support program), eligible schools, libraries, and their consortia may apply for discounts for telecommunications services, Internet access, and... extension on or before the September 30 deadline. These extensions ensure that schools and libraries are not...

  6. Analysis and lessons learned instituting an instant messaging reference service at an academic health sciences library: the first year.

    PubMed

    Kipnis, Daniel G; Kaplan, Gary E

    2008-01-01

    In February 2006, Thomas Jefferson University went live with a new instant messaging (IM) service. This paper reviews the first 102 transcripts to examine question types and usage patterns. In addition, the paper highlights lessons learned in instituting the service. IM reference represents a small proportion of reference questions, but based on user feedback and technological improvements, the library has decided to continue the service.

  7. Study of the Information Dissemination Service--Health Sciences Library, State University of New York at Buffalo.

    PubMed Central

    Brown, H J; Miller, J K; Pinchoff, D M

    1975-01-01

    The Information Dissemination Service at the Health Sciences Library, State University of New York at Buffalo, was established June 1970 through a three-year grant from the Lakes Area Regional Medical Program, Inc. Analysis of two samples of user request forms yielded results which significantly substantiate findings in prior biomedical literature utilization studies. The findings demonstrate comparable utilization patterns by user group, age of material, journal titles, language, time to process request, source of reference, and size of institution. PMID:1148441

  8. Virtual Journal Room: MSU Libraries Table of Contents Service

    ERIC Educational Resources Information Center

    Sutherland, Michael; Clark, Jason

    2009-01-01

    Montana State University (MSU) Libraries (where the authors serve as web services librarian and digital initiatives librarian, respectively) is perhaps unique because it has no current periodicals room due to lack of space. As a result, finding current journals for research is difficult for its patrons, who do not always know how or where to…

  9. Evolution or Integration: What Is the Current State of Library Services for Distance Learners?

    ERIC Educational Resources Information Center

    Behr, Michele D.; Hayward, Julie L.

    2016-01-01

    Are services that were once intended to be exclusively available to the distance learning population now typically available for all users in a university community? This article seeks to investigate this question using two different methods. First, an unobtrusive study of 100 library Websites was conducted to determine whether these libraries…

  10. Making Decisions: Using Electronic Data Collection to Re-Envision Reference Services at the USF Tampa Libraries

    ERIC Educational Resources Information Center

    Todorinova, Lily; Huse, Andy; Lewis, Barbara; Torrence, Matt

    2011-01-01

    Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…

  11. Promise Fulfilled? An EBSCO Discovery Service Usability Study

    ERIC Educational Resources Information Center

    Williams, Sarah C.; Foster, Anita K.

    2011-01-01

    Discovery tools are the next phase of library search systems. Illinois State University's Milner Library implemented EBSCO Discovery Service in August 2010. The authors conducted usability studies on the system in the fall of 2010. The aims of the study were twofold: first, to determine how Milner users set about using the system in order to…

  12. The Best of the Recent Literature Focusing on the User

    ERIC Educational Resources Information Center

    Voeller, Stacy L.

    2008-01-01

    The author's focus for this column within the large universe of the public services literature is on articles which stress what is best for the user. That may mean finding out why faculty use or do not use the physical library, considering the elimination of the reference desk, beginning or enhancing a library's virtual reference services, or…

  13. Planning for Retrospective Conversion: A Simulation of the OCLC TAPECON Service.

    ERIC Educational Resources Information Center

    Hanson, Heidi; Pronevitz, Gregory

    1989-01-01

    Describes a simulation of OCLC's TAPECON retrospective conversion service and its impact on an online catalog in a large university research library. The analysis includes results of Library of Congress Card Numbers, author/title, and title searches, and hit rates based on an analysis of OCLC and locally generated reports. (three references)…

  14. Free or Open Access to Scholarly Documentation: Google Scholar or Academic Libraries

    ERIC Educational Resources Information Center

    Burns, C. Sean

    2013-01-01

    Soon after the university movement started in the late 1800s, academic libraries became the dominant providers of the tools and services required to locate and access scholarly information. However, with the advent of alternate discovery services, such as Google Scholar, in conjunction with open access scholarly content, researchers now have the…

  15. Growing a Technology Equipment Service in an Academic Library

    ERIC Educational Resources Information Center

    Anderson, Sean; Weatherbee, Sue

    2012-01-01

    The 21st-century student is highly technological. In order to encourage and enable the technologically advanced students, the authors wanted to develop a technology equipment service in the library at Texas A&M University-Commerce. They had an idea of what they wanted to accomplish but were unsure of how to get started. They started a small…

  16. Developing library bioinformatics services in context: the Purdue University Libraries bioinformationist program

    PubMed Central

    Rein, Diane C.

    2006-01-01

    Setting: Purdue University is a major agricultural, engineering, biomedical, and applied life science research institution with an increasing focus on bioinformatics research that spans multiple disciplines and campus academic units. The Purdue University Libraries (PUL) hired a molecular biosciences specialist to discover, engage, and support bioinformatics needs across the campus. Program Components: After an extended period of information needs assessment and environmental scanning, the specialist developed a week of focused bioinformatics instruction (Bioinformatics Week) to launch system-wide, library-based bioinformatics services. Evaluation Mechanisms: The specialist employed a two-tiered approach to assess user information requirements and expectations. The first phase involved careful observation and collection of information needs in-context throughout the campus, attending laboratory meetings, interviewing department chairs and individual researchers, and engaging in strategic planning efforts. Based on the information gathered during the integration phase, several survey instruments were developed to facilitate more critical user assessment and the recovery of quantifiable data prior to planning. Next Steps/Future Directions: Given information gathered while working with clients and through formal needs assessments, as well as the success of instructional approaches used in Bioinformatics Week, the specialist is developing bioinformatics support services for the Purdue community. The specialist is also engaged in training PUL faculty librarians in bioinformatics to provide a sustaining culture of library-based bioinformatics support and understanding of Purdue's bioinformatics-related decision and policy making. PMID:16888666

  17. Developing library bioinformatics services in context: the Purdue University Libraries bioinformationist program.

    PubMed

    Rein, Diane C

    2006-07-01

    Purdue University is a major agricultural, engineering, biomedical, and applied life science research institution with an increasing focus on bioinformatics research that spans multiple disciplines and campus academic units. The Purdue University Libraries (PUL) hired a molecular biosciences specialist to discover, engage, and support bioinformatics needs across the campus. After an extended period of information needs assessment and environmental scanning, the specialist developed a week of focused bioinformatics instruction (Bioinformatics Week) to launch system-wide, library-based bioinformatics services. The specialist employed a two-tiered approach to assess user information requirements and expectations. The first phase involved careful observation and collection of information needs in-context throughout the campus, attending laboratory meetings, interviewing department chairs and individual researchers, and engaging in strategic planning efforts. Based on the information gathered during the integration phase, several survey instruments were developed to facilitate more critical user assessment and the recovery of quantifiable data prior to planning. Given information gathered while working with clients and through formal needs assessments, as well as the success of instructional approaches used in Bioinformatics Week, the specialist is developing bioinformatics support services for the Purdue community. The specialist is also engaged in training PUL faculty librarians in bioinformatics to provide a sustaining culture of library-based bioinformatics support and understanding of Purdue's bioinformatics-related decision and policy making.

  18. Centralization vs. decentralization in medical school libraries.

    PubMed

    Crawford, H

    1966-07-01

    Does the medical school library in the United States operate more commonly under the university library or the medical school administration? University-connected medical school libraries were asked to indicate (a) the source of their budgets, whether from the central library or the medical school, and (b) the responsibility for their acquisitions and cataloging. Returns received from sixtyeight of the seventy eligible institutions showed decentralization to be much the most common: 71 percent of the libraries are funded by their medical schools; 79 percent are responsible for their own acquisitions and processing. The factor most often associated with centralization of both budget and operation is public ownership. Decentralization is associated with service to one or two rather than three or more professional schools. Location of the medical school in a different city from the university is highly favorable to autonomy. Other factors associated with these trends are discussed.

  19. Centralization vs. Decentralization in Medical School Libraries

    PubMed Central

    Crawford, Helen

    1966-01-01

    Does the medical school library in the United States operate more commonly under the university library or the medical school administration? University-connected medical school libraries were asked to indicate (a) the source of their budgets, whether from the central library or the medical school, and (b) the responsibility for their acquisitions and cataloging. Returns received from sixtyeight of the seventy eligible institutions showed decentralization to be much the most common: 71 percent of the libraries are funded by their medical schools; 79 percent are responsible for their own acquisitions and processing. The factor most often associated with centralization of both budget and operation is public ownership. Decentralization is associated with service to one or two rather than three or more professional schools. Location of the medical school in a different city from the university is highly favorable to autonomy. Other factors associated with these trends are discussed. PMID:5945568

  20. Classification System and Information Services in the Library of SAO RAS

    NASA Astrophysics Data System (ADS)

    Shvedova, G. S.

    The classification system used at SAO RAS is described. It includes both special determinants from UDC (Universal Decimal Classification) and newer tables with astronomical terms from the Library-Bibliographical Classification (LBC). The classification tables are continually modified, and new astronomical terms are introduced. At the present time the information services of the scientists is fulfilled with the help of the Abstract Journal Astronomy, Astronomy and Astrophysics Abstracts, catalogues and card indexes of the library. Based on our classification system and The Astronomy Thesaurus completed by R.M. Shobbrook and R.R. Shobbrook the development of a database for the library has been started, which allows prompt service of the observatory's staff members.

  1. The new library building at the University of Texas Health Science Center at San Antonio.

    PubMed Central

    Kronick, D A; Bowden, V M; Olivier, E R

    1985-01-01

    The new University of Texas Health Science Center at San Antonio Library opened in June 1983, replacing the 1968 library building. Planning a new library building provides an opportunity for the staff to rethink their philosophy of service. Of paramount concern and importance is the need to convey this philosophy to the architects. This paper describes the planning process and the building's external features, interior layouts, and accommodations for technology. Details of the move to the building are considered and various aspects of the building are reviewed. Images PMID:3995205

  2. Library Automation at the University for Development Studies: Challenges and Prospects

    ERIC Educational Resources Information Center

    Thompson, Edwin S.; Pwadura, Joana

    2014-01-01

    The automation of a library that basically aims at improving the management of the library's resources and increasing access to these same resources by users has caught on so well in the western world that virtually all academic libraries in that part of the world have automated most of their services. In Africa, however, several challenges are…

  3. Library on the Go: A Focus Group Study of the Mobile Web and the Academic Library

    ERIC Educational Resources Information Center

    Seeholzer, Jamie; Salem, Joseph A., Jr.

    2011-01-01

    This study explores student use of the mobile Web in general and expectations for an academic library's mobile Web site in particular through focus groups with students at Kent State University. Participants expressed more interest in using their mobile Web device to interact with library resources and services than anticipated. Results showed an…

  4. Evaluation of Library Utilization by Students Enrolled in External Degree Programme in University of Nairobi, Kenya

    ERIC Educational Resources Information Center

    Gor, Peter Ochieng

    2012-01-01

    With the increasing popularity of distance education, focus has turned to the role of libraries in distance learning process. It is widely agreed that like their campus-based counterparts, distance education learners need adequate library services if they are to gain quality education. This study sought to examine library utilization by students…

  5. Brick and Click Libraries: Proceedings of an Academic Library Symposium (Maryville, Missouri, October 22, 2004)

    ERIC Educational Resources Information Center

    Baudino, Frank, Ed.; Mardis, Lori, Ed.; Park, Sarah G., Ed.; Ury, Connie J., Ed.

    2004-01-01

    The Brick & Click Libraries Symposium is a one-day conference that focuses on providing library resources and services for students who are either on-campus learners or off-campus learners. It is sponsored by Northwest Missouri State University in order to offer academic librarians a forum for sharing practical information. The subjects and…

  6. Assessing the Enduring Impact of Library Instruction Programs

    ERIC Educational Resources Information Center

    Wong, Gabrielle; Chan, Diana; Chu, Sam

    2006-01-01

    In order to improve library instruction and to produce data that shed light on the value of this core library service, the Hong Kong University of Science and Technology Library conducted a formal assessment on its instruction program in 2004. A group of 688 users from 25 one-shot sessions was surveyed by a questionnaire four to eight weeks after…

  7. Information-seeking behavior of basic science researchers: implications for library services.

    PubMed

    Haines, Laura L; Light, Jeanene; O'Malley, Donna; Delwiche, Frances A

    2010-01-01

    This study examined the information-seeking behaviors of basic science researchers to inform the development of customized library services. A qualitative study using semi-structured interviews was conducted on a sample of basic science researchers employed at a university medical school. The basic science researchers used a variety of information resources ranging from popular Internet search engines to highly technical databases. They generally relied on basic keyword searching, using the simplest interface of a database or search engine. They were highly collegial, interacting primarily with coworkers in their laboratories and colleagues employed at other institutions. They made little use of traditional library services and instead performed many traditional library functions internally. Although the basic science researchers expressed a positive attitude toward the library, they did not view its resources or services as integral to their work. To maximize their use by researchers, library resources must be accessible via departmental websites. Use of library services may be increased by cultivating relationships with key departmental administrative personnel. Despite their self-sufficiency, subjects expressed a desire for centralized information about ongoing research on campus and shared resources, suggesting a role for the library in creating and managing an institutional repository.

  8. Developing a culture of lifelong learning in a library environment.

    PubMed Central

    Giuse, N B; Kafantaris, S R; Huber, J T; Lynch, F; Epelbaum, M; Pfeiffer, J

    1999-01-01

    Between 1995 and 1996, the Annette and Irwin Eskind Biomedical Library (EBL) at Vanderbilt University Medical Center (VUMC) radically revised the model of service it provides to the VUMC community. An in-depth training program was developed for librarians, who began to migrate to clinical settings and establish clinical librarianship and information brokerage services beyond the library's walls. To ensure that excellent service would continue within the library, EBL's training program was adapted for library assistants, providing them with access to information about a wide variety of work roles and processes over a four to eight-month training period. Concurrently, customer service areas were reorganized so that any question--whether reference or circulation--could be answered at any of four service points, eliminating the practice of passing customers from person to person between the reference and circulation desks. To provide an incentive for highly trained library assistants to remain at EBL, management and library assistants worked together to redesign the career pathway based on defined stages of achievement, self-directed participation in library-wide projects, and demonstrated commitment to lifelong learning. Education and training were the fundamental principles at the center of all this activity. Images PMID:9934526

  9. Information-seeking behavior of basic science researchers: implications for library services

    PubMed Central

    Haines, Laura L.; Light, Jeanene; O'Malley, Donna; Delwiche, Frances A.

    2010-01-01

    Objectives: This study examined the information-seeking behaviors of basic science researchers to inform the development of customized library services. Methods: A qualitative study using semi-structured interviews was conducted on a sample of basic science researchers employed at a university medical school. Results: The basic science researchers used a variety of information resources ranging from popular Internet search engines to highly technical databases. They generally relied on basic keyword searching, using the simplest interface of a database or search engine. They were highly collegial, interacting primarily with coworkers in their laboratories and colleagues employed at other institutions. They made little use of traditional library services and instead performed many traditional library functions internally. Conclusions: Although the basic science researchers expressed a positive attitude toward the library, they did not view its resources or services as integral to their work. To maximize their use by researchers, library resources must be accessible via departmental websites. Use of library services may be increased by cultivating relationships with key departmental administrative personnel. Despite their self-sufficiency, subjects expressed a desire for centralized information about ongoing research on campus and shared resources, suggesting a role for the library in creating and managing an institutional repository. PMID:20098658

  10. Academic Uses of Video Games: A Qualitative Assessment of Research and Teaching Needs at a Large Research University

    ERIC Educational Resources Information Center

    Farrell, Shannon L.; Neeser, Amy E.; Bishoff, Carolyn

    2017-01-01

    Academic libraries develop collections and services for scholars who use video games in teaching and research. However, there are no assessments of related information and technology needs. The authors conducted 30 semi-structured interviews to gather data about these needs and understand how the University of Minnesota Libraries can facilitate…

  11. Print and Electronic Resources: Usage Statistics at Guru Gobind Singh Indraprastha University Library

    ERIC Educational Resources Information Center

    Kapoor, Kanta

    2010-01-01

    Purpose: The purpose of this paper is to quantify the use of electronic journals in comparison with the print collections in the Guru Gobind Singh Indraprastha University Library. Design/methodology/approach: A detailed analysis was made of the use of lending services, the Xerox facility and usage of electronic journals such as Science Direct,…

  12. Tinkering with Teachers: The Case for 3D Printing in the Education Library

    ERIC Educational Resources Information Center

    Elrod, Rachael

    2016-01-01

    Opportunities to utilize 3D printing in the K-12 classroom are growing every day. This paper describes the process of implementing a 3D printing service in the Education Library of The University of Florida, Gainesville, a large, doctoral-degree granting, research university. Included are examples of lesson plans featuring 3D printing, creation of…

  13. Leveraging technology and staffing in developing a new liaison program.

    PubMed

    Williams, Jeff; McCrillis, Aileen; McGowan, Richard; Nicholson, Joey; Surkis, Alisa; Thompson, Holly; Vieira, Dorice

    2014-01-01

    With nearly all library resources and services delivered digitally, librarians working for the New York University Health Sciences Library struggled with maintaining awareness of changing user needs, understanding barriers faced in using library resources and services, and determining knowledge management challenges across the organization. A liaison program was created to provide opportunities for librarians to meaningfully engage with users. The program was directed toward a subset of high-priority user groups to provide focused engagement with these users. Responsibility for providing routine reference service was reduced for liaison librarians to provide maximum time to engage with their assigned user communities.

  14. Students' Satisfaction with Service Delivery in Federal Universities in South-South Geo-Political Zone, Nigeria

    ERIC Educational Resources Information Center

    Akpoiroro, Roseline M.; Okon, James E.

    2015-01-01

    The study was designed to investigate the level of students' satisfaction with service delivery in federal universities in South-south geopolitical zone of Nigeria in terms of educational, library, security, medical, transport, hostel, and ICT services. Survey design was used to carry out the study, the hypothesis was formulated and literature…

  15. A Web-based assessment of bioinformatics end-user support services at US universities

    PubMed Central

    Messersmith, Donna J.; Benson, Dennis A.; Geer, Renata C.

    2006-01-01

    Objectives: This study was conducted to gauge the availability of bioinformatics end-user support services at US universities and to identify the providers of those services. The study primarily focused on the availability of short-term workshops that introduce users to molecular biology databases and analysis software. Methods: Websites of selected US universities were reviewed to determine if bioinformatics educational workshops were offered, and, if so, what organizational units in the universities provided them. Results: Of 239 reviewed universities, 72 (30%) offered bioinformatics educational workshops. These workshops were located at libraries (N = 15), bioinformatics centers (N = 38), or other facilities (N = 35). No such training was noted on the sites of 167 universities (70%). Of the 115 bioinformatics centers identified, two-thirds did not offer workshops. Conclusions: This analysis of university Websites indicates that a gap may exist in the availability of workshops and related training to assist researchers in the use of bioinformatics resources, representing a potential opportunity for libraries and other facilities to provide training and assistance for this growing user group. PMID:16888663

  16. A survey of computer search service costs in the academic health sciences library.

    PubMed Central

    Shirley, S

    1978-01-01

    The Norris Medical Library, University of Southern California, has recently completed an extensive survey of costs involved in the provision of computer search services beyond vendor charges for connect time and printing. In this survey costs for such items as terminal depreciation, repair contract, personnel time, and supplies are analyzed. Implications of this cost survey are discussed in relation to planning and price setting for computer search services. PMID:708953

  17. Planning a new library in an age of transition: the Washington University School of Medicine Library and Biomedical Communications Center.

    PubMed Central

    Crawford, S; Halbrook, B

    1990-01-01

    In an era of great technological and socioeconomic changes, the Washington University School of Medicine conceptualized and built its first Library and Biomedical Communications Center in seventy-eight years. The planning process, evolution of the electronic library, and translation of functions into operating spaces are discussed. Since 1983, when the project was approved, a whole range of information technologies and services have emerged. The authors consider the kind of library that would operate in a setting where people can do their own searches, order data and materials through an electronic network, analyze and manage information, and use software to create their own publications. Images PMID:2393757

  18. Problems and Failures in Library Automation.

    ERIC Educational Resources Information Center

    Lancaster, F. Wilfrid, Ed.

    Drawn from the 15th Annual Clinic on Library Applications of Data Processing, held at the University of Illinois at Urbana-Champaign, the nine papers presented in this volume deal with problems--or, in some cases, downright failures--in the automation of various facets of library service. They range from a general survey of failures or limitations…

  19. Futuring, Strategic Planning and Shared Awareness: An Ohio University Libraries' Case Study

    ERIC Educational Resources Information Center

    Staley, David J.; Seaman, Scott; Theodore-Shusta, Eileen

    2012-01-01

    A critical component of strategic planning is creating a shared-awareness among library staff of the potential societal, political, economic and technological changes that will influence how future users will create and consume scholarly materials, what will be expected of library services, and how facilities will be used. The ACRL Futuring…

  20. Minnesota Computer Aided Library System (MCALS); University of Minnesota Subsystem Cost/Benefits Analysis.

    ERIC Educational Resources Information Center

    Lourey, Eugene D., Comp.

    The Minnesota Computer Aided Library System (MCALS) provides a basis of unification for library service program development in Minnesota for eventual linkage to the national information network. A prototype plan for communications functions is illustrated. A cost/benefits analysis was made to show the cost/effectiveness potential for MCALS. System…

  1. Elin@: Electronic Library Information Navigator--Towards the "One Stop Shop" Information

    ERIC Educational Resources Information Center

    Alwerud, Anna; Jorgensen, Lotte

    2005-01-01

    Libraries subscribe to thousands of electronic journals and they are difficult for end-users to find. Journal and publisher interfaces and functionalities differ considerably. The recent development in e-media calls for central management of the resources. Lund University Libraries' Head Office has developed a service for presentation and…

  2. Enhancing Teaching and Learning: Libraries and Open Educational Resources in the Classroom

    ERIC Educational Resources Information Center

    Davis, Erin; Cochran, Dory; Fagerheim, Britt; Thoms, Becky

    2016-01-01

    Academic libraries continually adjust services to adapt to the ever-changing landscape in higher education. In response to the broken textbook market, libraries are becoming actively involved in the open educational resources (OER) movement. Although there is not a formal program in place, librarians at Utah State University explored a…

  3. Assistive Technologies for Library Patrons with Visual Disabilities

    ERIC Educational Resources Information Center

    Sunrich, Matthew; Green, Ravonne

    2007-01-01

    This study provides an overview of the various products available for library patrons with blindness or visual impairments. To provide some insight into the status of library services for patrons with blindness, a sample of American universities that are recognized for their programs for students with visual impairments was surveyed to discern…

  4. Google Scholar Usage: An Academic Library's Experience

    ERIC Educational Resources Information Center

    Wang, Ya; Howard, Pamela

    2012-01-01

    Google Scholar is a free service that provides a simple way to broadly search for scholarly works and to connect patrons with the resources libraries provide. The researchers in this study analyzed Google Scholar usage data from 2006 for three library tools at San Francisco State University: SFX link resolver, Web Access Management proxy server,…

  5. Is the NCL a National Library? Occasional Paper No. 37.

    ERIC Educational Resources Information Center

    Ilomo, C. S.

    This essay reviews the functions of the Tanzanian National Central Library (NCL) and evaluates the activities performed and services provided by the NCL in light of the definitions of national library functions established by UNESCO and by K. W. Humphreys, Librarian of the University of Birmingham. The relationship between the NCL and the…

  6. Student Workers: Cross Training in the Academic Environment

    ERIC Educational Resources Information Center

    Draper, Lani Hall; Oswald, Tina A.; Renfro, Margie

    2007-01-01

    Libraries rely heavily on student workers for the day-to-day running of the library. Stephen F. Austin State University in Nacogdoches, Texas is no different. We report on Steen Library's training efforts to staff several public service points as well as keep materials on the shelves by cross-training student employees.

  7. MSU Libraries Student Employee Handbook.

    ERIC Educational Resources Information Center

    Delgado, LaDonne; Breland, June, Ed.; Turner, Susanna, Ed.

    This manual was designed to give student employees of the Mitchell Memorial Library at Mississippi State University an understanding of what to expect from faculty and staff, and what is expected of all student employees of the Library. In general, the manual is aimed at helping student employees: develop a philosophy of service and promote a…

  8. The Impact of Information Behavior in Academic Library Service Quality: A Case Study of the Science and Technology Area in Spain

    ERIC Educational Resources Information Center

    Pinto, Maria; Fernandez-Marcial, Viviana; Gomez-Camarero, Carmen

    2010-01-01

    This research explores the extent of service quality in Spanish university science and technology libraries, based on the expectations and perceptions of their users: faculty and researchers. Users' information behavior is analyzed with the specially designed BiQual tool, which reveals specific needs such as the greater importance of electronic…

  9. Evaluation of the quality of the college library websites in Iranian medical Universities based on the Stover model.

    PubMed

    Nasajpour, Mohammad Reza; Ashrafi-Rizi, Hasan; Soleymani, Mohammad Reza; Shahrzadi, Leila; Hassanzadeh, Akbar

    2014-01-01

    Today, the websites of college and university libraries play an important role in providing the necessary services for clients. These websites not only allow the users to access different collections of library resources, but also provide them with the necessary guidance in order to use the information. The goal of this study is the quality evaluation of the college library websites in Iranian Medical Universities based on the Stover model. This study uses an analytical survey method and is an applied study. The data gathering tool is the standard checklist provided by Stover, which was modified by the researchers for this study. The statistical population is the college library websites of the Iranian Medical Universities (146 websites) and census method was used for investigation. The data gathering method was a direct access to each website and filling of the checklist was based on the researchers' observations. Descriptive and analytical statistics (Analysis of Variance (ANOVA)) were used for data analysis with the help of the SPSS software. The findings showed that in the dimension of the quality of contents, the highest average belonged to type one universities (46.2%) and the lowest average belonged to type three universities (24.8%). In the search and research capabilities, the highest average belonged to type one universities (48.2%) and the lowest average belonged to type three universities. In the dimension of facilities provided for the users, type one universities again had the highest average (37.2%), while type three universities had the lowest average (15%). In general the library websites of type one universities had the highest quality (44.2%), while type three universities had the lowest quality (21.1%). Also the library websites of the College of Rehabilitation and the College of Paramedics, of the Shiraz University of Medical Science, had the highest quality scores. The results showed that there was a meaningful difference between the quality of the college library websites and the university types, resulting in college libraries of type one universities having the highest average score and the college libraries of type three universities having the lowest score.

  10. Evaluation of the quality of the college library websites in Iranian medical Universities based on the Stover model

    PubMed Central

    Nasajpour, Mohammad Reza; Ashrafi-rizi, Hasan; Soleymani, Mohammad Reza; Shahrzadi, Leila; Hassanzadeh, Akbar

    2014-01-01

    Introduction: Today, the websites of college and university libraries play an important role in providing the necessary services for clients. These websites not only allow the users to access different collections of library resources, but also provide them with the necessary guidance in order to use the information. The goal of this study is the quality evaluation of the college library websites in Iranian Medical Universities based on the Stover model. Material and Methods: This study uses an analytical survey method and is an applied study. The data gathering tool is the standard checklist provided by Stover, which was modified by the researchers for this study. The statistical population is the college library websites of the Iranian Medical Universities (146 websites) and census method was used for investigation. The data gathering method was a direct access to each website and filling of the checklist was based on the researchers’ observations. Descriptive and analytical statistics (Analysis of Variance (ANOVA)) were used for data analysis with the help of the SPSS software. Findings: The findings showed that in the dimension of the quality of contents, the highest average belonged to type one universities (46.2%) and the lowest average belonged to type three universities (24.8%). In the search and research capabilities, the highest average belonged to type one universities (48.2%) and the lowest average belonged to type three universities. In the dimension of facilities provided for the users, type one universities again had the highest average (37.2%), while type three universities had the lowest average (15%). In general the library websites of type one universities had the highest quality (44.2%), while type three universities had the lowest quality (21.1%). Also the library websites of the College of Rehabilitation and the College of Paramedics, of the Shiraz University of Medical Science, had the highest quality scores. Discussion: The results showed that there was a meaningful difference between the quality of the college library websites and the university types, resulting in college libraries of type one universities having the highest average score and the college libraries of type three universities having the lowest score. PMID:25540794

  11. 47 CFR 54.502 - Eligible services.

    Code of Federal Regulations, 2014 CFR

    2014-10-01

    ... pursuant to paragraphs (b)(1) through (6) of this section. (1) Five-year budget. Each eligible school or... SERVICE Universal Service Support for Schools and Libraries § 54.502 Eligible services. (a) Supported services. All supported services are listed in the Eligible Services List as updated annually in accordance...

  12. Is Everything All Right at Night? Measuring User Response to Overnight Library Services

    ERIC Educational Resources Information Center

    Chrzastowski, Tina E.; Nutefall, Jennifer E.

    2016-01-01

    A multiple methods study was conducted over three academic terms during the 2015 fiscal year at Santa Clara University Library to assess the impact and value of overnight library hours. A survey was conducted after midnight during times the Library was open 24 hours, five days a week (24/5), the last two weeks of the quarter. The survey was…

  13. What Do They Have That We Don't Have? Local Libraries and Distance Students: Why Do Students Stray and Can We Get Them Back?

    ERIC Educational Resources Information Center

    Behr, Michele; LaDell-Thomas, Julie

    2014-01-01

    A significant number of distance students report they "stray" from their home universities by using local libraries, despite the fact that distance education librarians work hard to provide customized resources and services tailored to their programs and needs. Are public libraries and special libraries able to meet the research needs of…

  14. An Evaluation of the El Centro de la Causa Library and Information Center: August 1973 through July 1974. Final Report.

    ERIC Educational Resources Information Center

    Michael, Mary Ellen; Encarnacion, Leticia

    An evaluation of Chicago's El Centro de la Causa Library and Information Center was undertaken by the University of Illinois Library Research Center in 1974. Evaluation methods included: (1) a survey of user and nonuser characteristics and attitudes concerning library services; (2) a survey of the needs and information-seeking behavior of people…

  15. Designing and Implementing a Faculty Internet Workshop: A Collaborative Effort of Academic Computing Services and the University Library.

    ERIC Educational Resources Information Center

    Bradford, Jane T.; And Others

    1996-01-01

    Academic Computing Services staff and University librarians at Stetson University (DeLand, Florida) designed and implemented a three-day Internet workshop for interested faculty. The workshop included both hands-on lab sessions and discussions covering e-mail, telnet, ftp, Gopher, and World Wide Web. The planning, preparation of the lab and…

  16. Promotion and evaluation of a virtual live reference service.

    PubMed

    McGraw, Kathleen A; Heiland, Jennifer; Harris, Julianna C

    2003-01-01

    The University of North Carolina at Chapel Hill Health Sciences Library began providing virtual live reference service in the fall of 2001. The library was interested in exploring new ways to interact with users accessing electronic resources from outside the library. This article describes the background for starting the service, the methods used to promote the service, and the results of an evaluation conducted after the first seven months of operation. The service was lightly used during these months with only 82 interactions. An analysis of the transcripts examined referring Web pages, types of questions asked, software features used, and user login data. Text of two user surveys is included, with the data from the in-person survey analyzed.

  17. Structural Assessment of Knowledge and Skill

    DTIC Science & Technology

    1992-08-01

    Street San Diego, CA 92152-6800 Chicago, IL 60616 Dr. Menucha Birenbaum Educational Testing Serv. Library, Code 231 Dr. Lorraine 0. Eyde Princeton, NJ...University Dr. Norman Frederiksen Educational Testing Service Rosedale Road Department of Psychology Educational Testing Service Princeton, NJ 08541... Psychology Educational Testing Service Arlington, VA 22207 Carnegie-Mellon University Princeton, NJ 08541 5000 Forbes Avenue Dr. Delwyn Harnisch Pittsburgh

  18. Design and implementation of a library-based information service in molecular biology and genetics at the University of Pittsburgh

    PubMed Central

    Chattopadhyay, Ansuman; Tannery, Nancy Hrinya; Silverman, Deborah A. L.; Bergen, Phillip; Epstein, Barbara A.

    2006-01-01

    Setting: In summer 2002, the Health Sciences Library System (HSLS) at the University of Pittsburgh initiated an information service in molecular biology and genetics to assist researchers with identifying and utilizing bioinformatics tools. Program Components: This novel information service comprises hands-on training workshops and consultation on the use of bioinformatics tools. The HSLS also provides an electronic portal and networked access to public and commercial molecular biology databases and software packages. Evaluation Mechanisms: Researcher feedback gathered during the first three years of workshops and individual consultation indicate that the information service is meeting user needs. Next Steps/Future Directions: The service's workshop offerings will expand to include emerging bioinformatics topics. A frequently asked questions database is also being developed to reuse advice on complex bioinformatics questions. PMID:16888665

  19. Use of Networked Information Sources and Services By Information Science Faculty in Services: A Field Study Performed at the School of Information Studies at Syracuse University

    ERIC Educational Resources Information Center

    Abouserie, Hossam M. R.

    2008-01-01

    The purpose of this study was to explore and investigate the ways faculty at The School of Information Studies at Syracuse University use Networked Information Sources and Services to support their service tasks. Library and Information Sciences faculty were chosen as the population for this study. The study aimed to answer the following…

  20. The role of the University of the West Indies Mona libraries in HIV/AIDS information access and dissemination.

    PubMed

    Harris, S

    2013-01-01

    The recommendations for controlling HIV/AIDS, whether prescriptive or descriptive, underscore the value of information: its translation into knowledge, and knowledge into behaviour. Thus, accessing, evaluating, disseminating and applying authoritative, credible and scholarly information on HIV/AIDS are critical elements in the control of this pandemic in the Web 2.0 era. The University of the West Indies (UWI) Mona libraries have embraced this information role. This article provides insights into three of the information initiatives implemented by the UWI Mona libraries in this important capacity. In this regard, it also provides ideas for other West Indian information units and enhances communication on access to information products and services, albeit incrementally, in an important area of health services for the West Indies.

  1. A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey.

    ERIC Educational Resources Information Center

    Cook, Colleen; Heath, Fred; Thompson, Bruce

    Texas A&M University and the Association of Research Libraries (ARL) under the New Measures initiative are engaged in a project to evaluate service quality in research libraries using an augmented SERVQUAL instrument. In spring 2000, 13 ARL libraries in North America invited a random sample of students and faculty to take the survey through…

  2. Teaching Classification To Fit a Modern and Sustainable LIS Curriculum: The Case of Croatia.

    ERIC Educational Resources Information Center

    Slavic, Aida

    Library classification at the Croatian library school of the Department of Information Sciences, University of Zagreb (Croatia) has an important place in the department's curriculum. This is due to the fact that classification is the most important indexing language in Croatian libraries and documentation centers and services, and its role has not…

  3. Doing Virtual Reference along with Everything Else

    ERIC Educational Resources Information Center

    Garlish, Betsy Harper

    2009-01-01

    Virtual reference is a service that makes particular sense in a state like Montana. The fourth-largest state by geographic area but 44th by population in the U.S., it has about one library per 11,392 residents. Montana's libraries, including the libraries of Montana Tech of the University of Montana, where the author currently serves as a…

  4. Surfing for Knowledge: Virtual Libraries and Books on the Web

    ERIC Educational Resources Information Center

    Wicks, Pamela

    2011-01-01

    Virtual environments such as Second Life (SL) may provide a way to connect with today's digital native and increase the readership of the community college student, both in virtual and real world libraries. Many colleges and universities already have a presence in SL. Books and services typically found in a "brick and mortar" library can…

  5. Do We Really Have an Internet Problem? Statistics, Credibility and Issues Concerning Public Internet Access in Academic Libraries.

    ERIC Educational Resources Information Center

    Cubbage, Charlotte

    2002-01-01

    Discusses problems with patron Internet access in academic libraries and describes a study conducted at Northwestern University (Illinois) that used Internet tracking software to assess user Internet behavior. Topics include Internet use policies; pornography; and loss of control over library services and information content that is provided. (LRW)

  6. Student Newspapers and University Libraries: Uncovering Your Library's Reputation and Promoting Its Services

    ERIC Educational Resources Information Center

    Bodnar, Jonathan; Mathews, Brian

    2008-01-01

    To help librarians use their campus newspapers more effectively as a communications tool, this paper discusses the type of information about campus libraries that ten student newspapers published over the course of one year and discusses strategies that librarians can use to build more productive, collaborative relationships with the people who…

  7. The Impact of Performance Measurement on Library and Information Services: A Decade of Experience.

    ERIC Educational Resources Information Center

    Willemse, John

    Performance measurement at the University of South Africa (Unisa) library is integrated in its planning and review procedures and is continuously adapted and improved. This paper traces the development of performance measurement at Unisa over more than a decade. Performance measurement provides an indication of how good or bad the library is doing…

  8. Unifying Space and Service for Makers, Entrepreneurs, and Digital Scholars

    ERIC Educational Resources Information Center

    Nichols, Jennifer; Melo, Marijel; Dewland, Jason

    2017-01-01

    This article explores the evolution and role of makerspaces in academic libraries, with a particular focus on how libraries are using innovation spaces in support of entrepreneurship and digital humanities on campus. At the University of Arizona Libraries in Tucson, a unique new coworking and makerspace called the iSpace has developed. While many…

  9. Value of Collections: A Study of Australia's Group of 8 University Libraries

    ERIC Educational Resources Information Center

    Missingham, Roxanne; Zobec, Helena

    2012-01-01

    Demonstrating the value of library and information services has been a theme in library discussions in recent years. The application of many different approaches to evaluation has waxed and waned together with the development of theories of evaluation across the humanities and social sciences. Over the past two decades research and activity on…

  10. Celebrating Leadership in Public Health and Medicine Friends of the National Library of Medicine (FNLM) | NIH ...

    MedlinePlus

    ... Michael E. DeBakey Medical Librarian Award Rita B. Smith, MLIS, AHIP, Outreach and Education Coordinator, Mercer University Medical Library and LRC Ms. Smith was honored for her outstanding service to the ...

  11. The Library and Human Memory. Final Report on Mechanized Information Services in the University Library, Phase I - Planning. Part 13.

    ERIC Educational Resources Information Center

    Norman, Donald A.

    This paper discusses the differences between the storage problems encountered in a large library and those encountered in the human memory. Some of the properties of the human memory system and some of the major issues which affect the interaction between human users and the existing library systems are outlined. The problem of browsing is used as…

  12. Status Report and Update on the E-Rate: Providing Schools and Libraries with Affordable Access to the Information Superhighway.

    ERIC Educational Resources Information Center

    Department of Education, Washington, DC. Office of Educational Technology.

    This document provides a fact sheet, status report, and questions and answers about E-Rate, the discount Educational Rate that schools and libraries will receive for the acquisition of telecommunication services. E-Rate is the result of a regulatory decision on Universal Service made by the Federal Communications Commission (FCC) on May 7, 1997.…

  13. Smart Objects, Dumb Archives: A User-Centric, Layered Digital Library Framework

    NASA Technical Reports Server (NTRS)

    Maly, Kurt; Nelson, Michael L.; Zubair, Mohammad

    1999-01-01

    Currently, there exist a large number of superb digital libraries, all of which are, unfortunately, vertically integrated and all presenting a monolithic interface to their users. Ideally, a user would want to locate resources from a variety of digital libraries dealing only with one interface. A number of approaches exist to this interoperability issue exist including: defining a universal protocol for all libraries to adhere to; or developing mechanisms to translate between protocols. The approach we illustrate in this paper is to push down the level of universal protocols to one for digital object communication and for communication for simple archives. This approach creates the opportunity for digital library service providers to create digital libraries tailored to the needs of user communities drawing from available archives and individual publishers who adhere to this standard. We have created a reference implementation based on the hyper text transfer protocol (http) with the protocols being derived from the Dienst protocol. We have created a special class of digital objects called buckets and a number of archives based on a NASA collection and NSF funded projects. Starting from NCSTRL we have developed a set of digital library services called NCSTRL+ and have created digital libraries for researchers, educators and students that can each draw on all the archives and individually created buckets.

  14. Matching user needs in health care.

    PubMed

    Bremer, G; Leggate, P

    1982-01-01

    Outlines patterns of library service available to users in the (British) National Health Service (NHS); gives preliminary results of a study detailing the character of the library system users, the nature of their needs and the degree to which the library system output meshes with user needs. The NHS library system is composed of widely scattered but small libraries, many of which can be characterized according to the narrow range of needs they serve. The largest libraries of the system, the teaching hospital library, share features of the NHS and university library systems. The most numerous, however, are the postgraduate medical education center libraries and nurse training school libraries. Until recently, there had been no cohesive organizational structure uniting the facilities and services of these various library groups. Regional library systems dating from 1967 have sought to encourage collaboration among libraries and to take into account user needs in policy planning. Recent research into medical libraries conducted by the British Library Research and Development Department points out the need for medical students and doctors to be able to adapt themselves to extracting needed information from any library which they might need to use during their career. Data showed that both clinical and preclinical medical personnel use a wide range of libraries, and are most satisfied with a multifunction library. Interpretation of data was undertaken within a conceptual framework of modelling developed by Checkland which provides a structure for thinking about the system. It is hoped that this approach will help to identify the sort of model of users which the library must maintain in order to provide them with the services they desire.

  15. International outreach for promoting open geoscience content in Finnish university libraries - libraries as the advocates of citizen science awareness on emerging open geospatial data repositories in Finnish society

    NASA Astrophysics Data System (ADS)

    Rousi, A. M.; Branch, B. D.; Kong, N.; Fosmire, M.

    2013-12-01

    In their Finnish National Spatial Strategy 2010-2015 the Finland's Ministry of Agriculture and Forestry delineated e.g. that spatial data skills should support citizens everyday activities and facilitate decision-making and participation of citizens. Studies also predict that open data, particularly open spatial data, would create, when fully realizing their potential, a 15% increase into the turnovers of Finnish private sector companies. Finnish libraries have a long tradition of serving at the heart of Finnish information society. However, with the emerging possibilities of educating their users on open spatial data a very few initiatives have been made. The National Survey of Finland opened its data in 2012. Finnish technology university libraries, such as Aalto University Library, are open environments for all citizens, and seem suitable of being the first thriving entities in educating citizens on open geospatial data. There are however many obstacles to overcome, such as lack of knowledge about policies, lack of understanding of geospatial data services and insufficient know-how of GIS software among the personnel. This framework examines the benefits derived from an international collaboration between Purdue University Libraries and Aalto University Library to create local strategies in implementing open spatial data education initiatives in Aalto University Library's context. The results of this international collaboration are explicated for the benefit of the field as a whole.

  16. THE REGRESSION MODEL OF IRAN LIBRARIES ORGANIZATIONAL CLIMATE

    PubMed Central

    Jahani, Mohammad Ali; Yaminfirooz, Mousa; Siamian, Hasan

    2015-01-01

    Background: The purpose of this study was to drawing a regression model of organizational climate of central libraries of Iran’s universities. Methods: This study is an applied research. The statistical population of this study consisted of 96 employees of the central libraries of Iran’s public universities selected among the 117 universities affiliated to the Ministry of Health by Stratified Sampling method (510 people). Climate Qual localized questionnaire was used as research tools. For predicting the organizational climate pattern of the libraries is used from the multivariate linear regression and track diagram. Results: of the 9 variables affecting organizational climate, 5 variables of innovation, teamwork, customer service, psychological safety and deep diversity play a major role in prediction of the organizational climate of Iran’s libraries. The results also indicate that each of these variables with different coefficient have the power to predict organizational climate but the climate score of psychological safety (0.94) plays a very crucial role in predicting the organizational climate. Track diagram showed that five variables of teamwork, customer service, psychological safety, deep diversity and innovation directly effects on the organizational climate variable that contribution of the team work from this influence is more than any other variables. Conclusions: Of the indicator of the organizational climate of climateQual, the contribution of the team work from this influence is more than any other variables that reinforcement of teamwork in academic libraries can be more effective in improving the organizational climate of this type libraries. PMID:26622203

  17. THE REGRESSION MODEL OF IRAN LIBRARIES ORGANIZATIONAL CLIMATE.

    PubMed

    Jahani, Mohammad Ali; Yaminfirooz, Mousa; Siamian, Hasan

    2015-10-01

    The purpose of this study was to drawing a regression model of organizational climate of central libraries of Iran's universities. This study is an applied research. The statistical population of this study consisted of 96 employees of the central libraries of Iran's public universities selected among the 117 universities affiliated to the Ministry of Health by Stratified Sampling method (510 people). Climate Qual localized questionnaire was used as research tools. For predicting the organizational climate pattern of the libraries is used from the multivariate linear regression and track diagram. of the 9 variables affecting organizational climate, 5 variables of innovation, teamwork, customer service, psychological safety and deep diversity play a major role in prediction of the organizational climate of Iran's libraries. The results also indicate that each of these variables with different coefficient have the power to predict organizational climate but the climate score of psychological safety (0.94) plays a very crucial role in predicting the organizational climate. Track diagram showed that five variables of teamwork, customer service, psychological safety, deep diversity and innovation directly effects on the organizational climate variable that contribution of the team work from this influence is more than any other variables. Of the indicator of the organizational climate of climateQual, the contribution of the team work from this influence is more than any other variables that reinforcement of teamwork in academic libraries can be more effective in improving the organizational climate of this type libraries.

  18. Now It's Necessary: Virtual Reference Services at Washington State University, Pullman

    ERIC Educational Resources Information Center

    Nicol, Erica Carlson; Crook, Linda

    2013-01-01

    While virtual reference services (VRS) are becoming more and more common in academic libraries, implementing and maintaining well-used and effective VRS can be a challenge in the face of competing demands on time, staffing, and funding. Between 2011 and 2012, librarians at Washington State University, Pullman (WSU) have overhauled and reorganized…

  19. 47 CFR 54.507 - Cap.

    Code of Federal Regulations, 2011 CFR

    2011-10-01

    ... Universal Service Support for Schools and Libraries § 54.507 Cap. (a) Amount of the annual cap. In funding year 2010 and subsequent funding years, the $2.25 billion funding cap on federal universal service.... For instance, the annual increase in the GDP-CPI from 2008 to 2009 would be used for the 2010 funding...

  20. 47 CFR 54.507 - Cap.

    Code of Federal Regulations, 2013 CFR

    2013-10-01

    ... Universal Service Support for Schools and Libraries § 54.507 Cap. (a) Amount of the annual cap. In funding year 2010 and subsequent funding years, the $2.25 billion funding cap on federal universal service.... For instance, the annual increase in the GDP-CPI from 2008 to 2009 would be used for the 2010 funding...

  1. 47 CFR 54.507 - Cap.

    Code of Federal Regulations, 2012 CFR

    2012-10-01

    ... Universal Service Support for Schools and Libraries § 54.507 Cap. (a) Amount of the annual cap. In funding year 2010 and subsequent funding years, the $2.25 billion funding cap on federal universal service.... For instance, the annual increase in the GDP-CPI from 2008 to 2009 would be used for the 2010 funding...

  2. Students' Perceived Quality of Library Facilities and Services in Nigerian Private Universities

    ERIC Educational Resources Information Center

    Oluwunmi, A. O.; Durodola, O. D.; Ajayi, C. A.

    2016-01-01

    In a highly competitive academic environment, students are becoming more selective and demanding in their choice of University. Hence, it is essential for educational institutions, particularly privately-owned institutions, to be interested in getting feedback on the quality of their facilities and services. With a focus on four private…

  3. National Agricultural Library | United States Department of Agriculture

    Science.gov Websites

    filter Cornell University (2) Apply Cornell University filter Food and Nutrition Service (2) Apply Food and Nutrition Service filter U.S. Department of Energy (2) Apply U.S. Department of Energy filter U.S ; Nutrition (38) Apply Food & Nutrition filter Animals & Livestock (33) Apply Animals & Livestock

  4. Marine Related Films Available from the University of Maine Film Rental Library.

    ERIC Educational Resources Information Center

    Ring, Paul D.

    Marine related films with informative annotations are listed along with information on their availability. Extension reports such as this one are provided by the Cooperative Extension Service of the University of Maine, Orono, and Fisheries Extension Service of the Maine Department of Sea and Shore Fisheries, Augusta. (NTIS)

  5. Hydrographic Service Royal Australian Navy for the Year Ended 30 June 1992

    DTIC Science & Technology

    1992-06-30

    it is expected that there will be positions transferred from Canberra to Sydney Commercialisation 17he preparation of a marketing plan has not...Tertiary Educational Institutions (Libraries) New South Wales Sydney University University of New South Wales Macquarie University University of New England

  6. A study of issues in administering library services to nursing studies students at Glasgow Caledonian University.

    PubMed

    Crawford, John

    2002-06-01

    Glasgow Caledonian University has had a Scottish Office pre-registration nursing and midwifery contract since 1996. Nursing studies students seemed dissatisfied with the library service and there were frequent complaints. A major study was undertaken during 2000 consisting of: an initial lis-link enquiry, separate analysis of returns from nursing studies students of the Library's annual general satisfaction survey (conducted every February), separate analysis of returns from nursing studies students of the Library's opening hours planning survey, and four focus groups held in October 2000. These studies showed the concerns of nursing studies students to be similar to other students but more strongly felt. The four main issues were textbook availability, journal availability, opening hours and staff helpfulness. Working conditions, placement requirements, study requirements and domestic circumstances were all found to be important factors. IT skill levels tended to be low but there is a growing appreciation of the need for training in this area. Concluded that: Library's services to nursing studies students have become enmeshed with the problems of delivery and assessment of education for nurses. Greatly extended opening hours are essential including evening opening during vacations. The problem of access to textbooks is so severe that conventional solutions are not going to work. Programmes of core text digitization and the promotion of e-books are needed. Reciprocal access programmes with local hospital libraries is essential.

  7. The University of Houston Libraries' Chemistry Research Information Service: A Research Support Service Based on End-User Searching and Document Delivery. Final Report.

    ERIC Educational Resources Information Center

    Bailey, Charles W., Jr.

    This report on a funded project that established a chemistry research information service for researchers in the University of Houston's chemistry department provides detailed descriptions of the three objectives of the project, together with an explanation of how each objective was/is to be accomplished. These objectives were/are: (1) to document…

  8. The University of Washington Health Sciences Library BioCommons: an evolving Northwest biomedical research information support infrastructure

    PubMed Central

    Minie, Mark; Bowers, Stuart; Tarczy-Hornoch, Peter; Roberts, Edward; James, Rose A.; Rambo, Neil; Fuller, Sherrilynne

    2006-01-01

    Setting: The University of Washington Health Sciences Libraries and Information Center BioCommons serves the bioinformatics needs of researchers at the university and in the vibrant for-profit and not-for-profit biomedical research sector in the Washington area and region. Program Components: The BioCommons comprises services addressing internal University of Washington, not-for-profit, for-profit, and regional and global clientele. The BioCommons is maintained and administered by the BioResearcher Liaison Team. The BioCommons architecture provides a highly flexible structure for adapting to rapidly changing resources and needs. Evaluation Mechanisms: BioCommons uses Web-based pre- and post-course evaluations and periodic user surveys to assess service effectiveness. Recent surveys indicate substantial usage of BioCommons services and a high level of effectiveness and user satisfaction. Next Steps/Future Directions: BioCommons is developing novel collaborative Web resources to distribute bioinformatics tools and is experimenting with Web-based competency training in bioinformation resource use. PMID:16888667

  9. Eliminating traditional reference services in an academic health sciences library: a case study

    PubMed Central

    Schulte, Stephanie J

    2011-01-01

    Question: How were traditional librarian reference desk services successfully eliminated at one health sciences library? Setting: The analysis was done at an academic health sciences library at a major research university. Method: A gap analysis was performed, evaluating changes in the first eleven months through analysis of reference transaction and instructional session data. Main Results: Substantial increases were seen in the overall number of specialized reference transactions and those conducted by librarians lasting more than thirty minutes. The number of reference transactions overall increased after implementing the new model. Several new small-scale instructional initiatives began, though perhaps not directly related to the new model. Conclusion: Traditional reference desk services were eliminated at one academic health sciences library without negative impact on reference and instructional statistics. Eliminating ties to the confines of the physical library due to staffing reference desk hours removed one significant barrier to a more proactive liaison program. PMID:22022221

  10. Case study: the health SmartLibrary experiences in web personalization and customization at the Galter health sciences library, Northwestern University.

    PubMed

    Shedlock, James; Frisque, Michelle; Hunt, Steve; Walton, Linda; Handler, Jonathan; Gillam, Michael

    2010-04-01

    How can the user's access to health information, especially full-text articles, be improved? The solution is building and evaluating the Health SmartLibrary (HSL). The setting is the Galter Health Sciences Library, Feinberg School of Medicine, Northwestern University. The HSL was built on web-based personalization and customization tools: My E-Resources, Stay Current, Quick Search, and File Cabinet. Personalization and customization data were tracked to show user activity with these value-added, online services. Registration data indicated that users were receptive to personalized resource selection and that the automated application of specialty-based, personalized HSLs was more frequently adopted than manual customization by users. Those who did customize customized My E-Resources and Stay Current more often than Quick Search and File Cabinet. Most of those who customized did so only once. Users did not always take advantage of the services designed to aid their library research experiences. When personalization is available at registration, users readily accepted it. Customization tools were used less frequently; however, more research is needed to determine why this was the case.

  11. Reference Service Policy Statement.

    ERIC Educational Resources Information Center

    Young, William F.

    This reference service policy manual provides general guidelines to encourage reference service of the highest possible quality and to insure uniform practice. The policy refers only to reference service in the University Libraries and is intended for use in conjunction with other policies and procedures issued by the Reference Services Division.…

  12. Less Is More: How to App-ify Your Library Services

    ERIC Educational Resources Information Center

    Williams, Berika S.

    2012-01-01

    How will your library serve mobile device users? By building apps from scratch? By offering entirely separate content? Or by modifying your site for mobile devices? This author found that the best fit for a joint library serving Victoria College and the University of Houston-Victoria was to build a mobile website in HTML and CSS using mobile…

  13. Mapping the Stacks: Sustainability and User Experience of Animated Maps in Library Discovery Interfaces

    ERIC Educational Resources Information Center

    McMillin, Bill; Gibson, Sally; MacDonald, Jean

    2016-01-01

    Animated maps of the library stacks were integrated into the catalog interface at Pratt Institute and into the EBSCO Discovery Service interface at Illinois State University. The mapping feature was developed for optimal automation of the update process to enable a range of library personnel to update maps and call-number ranges. The development…

  14. Effective e-Training: Using a Course Management System and e-Learning Tools to Train Library Employees

    ERIC Educational Resources Information Center

    See, Andrew; Teetor, Travis Stephen

    2014-01-01

    In the summer of 2012, the University of Arizona Libraries implemented an online training program to effectively train Access Services staff and student employees at a large academic research library. This article discusses the program, which was built using a course management system (D2L) and various e-Learning software applications (Articulate…

  15. LINWORTH/ALISE 2009 Youth Services Paper: Equal Opportunity? Poverty and Characteristics of School Library Media Centers

    ERIC Educational Resources Information Center

    Pribesh, Shana; Gavigan, Karen

    2009-01-01

    When the authors met through a mutual colleague, Gail Dickinson at Old Dominion University, Karen and Shana set about to examine issues that do not normally interest sociologists--the number of days school libraries are closed and whether or not library schedules (fixed or flexed) impact student achievement. However, Shana, a sociologist who…

  16. Students Beat the Queue and Produce Their Own Library Cards

    ERIC Educational Resources Information Center

    Lockton, Laurence

    2006-01-01

    In the past, it took the library staff of the University of Bath in United Kingdom around two weeks each autumn to produce cards for the main intake of its undergraduates. In this article, the author describes how he transformed the school's traditional library card production into a low-cost self-service system. He also describes how the new…

  17. Therapy Dogs in Academic Libraries: A Way to Foster Student Engagement and Mitigate Self-Reported Stress during Finals

    ERIC Educational Resources Information Center

    Jalongo, Mary Renck; McDevitt, Theresa

    2015-01-01

    More and more modern academic libraries are turning to student engagement activities designed to welcome students into Academia, join a community of scholars, and avail themselves of the full range of resources and services that a university library can provide. One unusual, but inexpensive and highly effective method of engaging students is…

  18. The Future of Libraries in Human Communication: Abstracts and Fulltext Documents of Papers and Demos Given at the [International Association of Technological University Libraries] IATUL Conference (Chania, Greece, May 17-21, 1999). Volume 19.

    ERIC Educational Resources Information Center

    International Association of Technological Univ. Libraries, Gothenburg (Sweden).

    This proceedings of the IATUL 1999 conference of the contains the following papers: "From Industry to Higher Education and Libraries: Building the Fast Response Library" (A. S. Apostolou & C. H. Skiadas); "Managing the Learning Agenda in a Converged Service Environment" (Richard Biddiscombe); "Management of Electronic Information" (Michael…

  19. From apartheid to integration: the role of the Witwatersrand Medical library in health care services in Johannesburg, South Africa.

    PubMed Central

    Myers, G

    1995-01-01

    Adapting to change is always difficult; all the more so when changes in the administrative structure of health care are part of a national political transformation toward democracy. As South Africa moves from apartheid to integration in its health services, the Witwatersrand Medical Library (WML) will have to adopt innovative strategies to cope with increasing demands on its resources by sub-Saharan African medical libraries and with expected decreases in state funding for health and education. WML also will have to address the lack of hospital library services in the Johannesburg region by expanding its academic branches at University of the Witwatersrand Medical School's teaching hospitals to serve both hospital and academic health care staff. This article discusses these challenges in the context of rapidly changing academic health care services in Johannesburg. PMID:7703943

  20. What if You Build It and They Still Won't Come? Addressing Student Awareness of Resources and Services with Promotional Videos

    ERIC Educational Resources Information Center

    Dalal, Heather A.; Lackie, Robert J.

    2014-01-01

    After a needs assessment exposed that even daily library users were unaware of the best resources, tools, and services, the Rider University Libraries switched gears from a focus on the creation of long step-by-step tutorials, to the creation of short promotional videos for all users, with attention on the needs of distance learners. This project…

  1. Hospital library service and the changes in national standards.

    PubMed Central

    Glitz, B; Flack, V; Lovas, I M; Newell, P

    1998-01-01

    Two important sets of standards affecting hospital libraries were significantly revised in 1994, those of the Medical Library Association (MLA) and the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). As part of its continuing efforts to monitor library services within its region, the University of California, Los Angeles Biomedical Library, Regional Medical Library for the Pacific Southwest Region of the National Network of Libraries of Medicine (NN/LM) conducted a survey in late 1994, in part to determine the effects of these revised standards on regional hospital libraries. Data from the survey were also used to provide a view of hospital libraries in the Pacific Southwest region, and to make comparisons with similar data collected in 1989. Results showed that while libraries remained stable in overall number, size, and staffing, services, especially those associated with end-user searching and interlibrary loan, increased enormously. With respect to the MLA standards, results show a high compliance level. Interesting differences were seen between the perceptions of library staff concerning their rate of compliance with the JCAHO standards and their actual compliance as measured by the MLA criteria. While some libraries appear to measure up better than their own perceptions would indicate, others may be fully aware of their actual compliance level. PMID:9549016

  2. Serial Killers: Academic Libraries Respond to Soaring Costs.

    ERIC Educational Resources Information Center

    McCarthy, Paul

    1994-01-01

    Discusses ways in which academic libraries are responding to rising costs of serials. Topics addressed include pricing by publishers; the effect of journal cancellations on research activities; interlibrary loans and document delivery services; coordinated cancelling; electronic journals; and experiences at the University of Arizona. (LRW)

  3. Document Delivery from Full-Text Online Files: A Pilot Project.

    ERIC Educational Resources Information Center

    Gillikin, David P.

    1990-01-01

    Describes the Electronic Journal Retrieval Project (EJRP) developed at the University of Tennessee, Knoxville Libraries, to provide full-text journal articles from online systems. Highlights include costs of various search strategies; implications for library services; collection development and interlibrary loan considerations; and suggestions…

  4. Library Information Resource Book For Staff.

    ERIC Educational Resources Information Center

    Potts, Ken; And Others

    This guide is the Northern Illinois University (NIU) Libraries' quick reference tool for providing information about its collections, facilities, and services. The articles are arranged in an alphabetic, dictionary format with numerous cross-references, and highlight information on the following: administrative offices; company annual reports;…

  5. All About the E-Rate.

    ERIC Educational Resources Information Center

    Ravenaugh, Mickey

    1999-01-01

    The Universal Service Fund for Schools and Libraries, or "E-Rate," is a cooperative business/government program allowing needy public schools and libraries a 20 to 90% discount on new telecommunications technologies. Schools must have technology plans, complete various forms, and contact participating vendors to determine appropriate…

  6. Virtually Usable: A Test of the Information Gardens

    ERIC Educational Resources Information Center

    Johnson, Megan; Ochoa, Louise; Purpur, Geraldine

    2007-01-01

    This paper presents the results of a usability study conducted to determine the functionality of a desktop, three-dimensional virtual library designed and supported by the Appalachian State University Distance Learning Library Services team. Formative evaluations were performed with representative students utilizing Morae software. Results…

  7. An Investigation of the Educational Needs of Health Sciences Library Manpower II. Health-Related Institutions and Their Library Resources *

    PubMed Central

    Rothenberg, Lesliebeth; Rees, Alan M.; Kronick, David A.

    1970-01-01

    As part of an investigation of health sciences library manpower, the universe of health-related institutions and programs (excluding hospitals) was surveyed by postcard questionnaire to produce an inventory and description of libraries providing services to these institutions and programs. Seventysix percent (5,215) of the institutions reported access to library resources, indicating usage of some 2,207 non-hospital libraries. Eighty percent (2,431) of the institutions reported that the library used was “within” their own institution; 20 percent (608) noted that the library was “outside” of their institution. The distribution of health-related institutions and libraries is shown by RML districts, together with relevant census data. A classification of libraries, based on the degree of involvement of the libraries' facilities, resources and personnel in supplying services to health-related institutions, was developed. It is concluded that projections of manpower needs should take into account institutions and programs not at present possessing health sciences libraries as well as documented demand in existing health sciences libraries. PMID:5496236

  8. Not just for celebrities: collaborating with a PR representative to market library education services.

    PubMed

    Bloedel, Kimberly; Skhal, Kathryn

    2006-01-01

    Hardin Library for the Health Sciences offers an education service called Hardin House Calls. In collaboration with the University of Iowa libraries' public relations coordinator, the education team developed a marketing campaign for Hardin House Calls. Marketing strategies included designing a new logo, meeting with external relations representatives and faculty, distributing a user survey, and producing and distributing posters and advertisements. These marketing strategies greatly increased the visibility and use of Hardin House Calls. The campaign also led to a series of faculty development sessions, education collaborations with smaller health sciences departments, and collection development opportunities. Promoting an instructional service through a public relations frameworkwas found to be a highly successful strategy.

  9. Leading across Boundaries: Collaborative Leadership and the Institutional Repository in Research Universities and Liberal Arts Colleges

    ERIC Educational Resources Information Center

    Seaman, David M.

    2017-01-01

    Libraries often engage in services that require collaboration across stakeholder boundaries to be successful. Institutional repositories (IRs) are a good example of such a service. IRs are an infrastructure to preserve intellectual assets within a university or college, and to provide an open access showcase for that institution's research,…

  10. What words and where? Applying usability testing techniques to name a new live reference service.

    PubMed

    Duncan, Vicky; Fichter, Darlene M

    2004-04-01

    A user-focused design approach was taken to develop a new "live reference" service at the Health Sciences Library, University of Saskatchewan. The name of the service, the placement of the links, and the design of a graphical button were seen as key elements in creating service awareness and its subsequent use. To ensure library users recognized and understood the label for the new service, selected library users were given an opportunity to choose a phrase that would best describe the service. The top two preferred phrases were then placed on the library Web pages as text and graphic images for further testing. Some pages had links in multiple locations to determine which placement worked best. Task-based usability testing was carried out with participants who were unaware of the new service. Participants were observed as they completed seven Website tasks arranged in increasing levels of difficulty to see whether they would notice the live reference service and seek assistance. The high level of recognition and use of the service indicate that the label name and link placement were effective with library Website users. Using user-centered design methodology helped ensure that the new live reference service was visible and used and demonstrated the effectiveness of the user-centered design approach for adding new services to an existing Website.

  11. "Check This out": Assessing Customer Service at the Circulation Desk

    ERIC Educational Resources Information Center

    Long, Dallas

    2012-01-01

    The access services staff at Milner Library, Illinois State University, designed a customer service assessment to evaluate how effectively the department was carrying out its mission statement. Areas of assessment included the department's waiting times, helpfulness, and courtesy. The assessment activity focused on circulation services, which is…

  12. Measuring Service Quality in the Information Services Environment.

    ERIC Educational Resources Information Center

    Maddox-Swan, Ruth

    1998-01-01

    The purpose of this research was to identify the service factors that influence judgments of customer satisfaction in the academic library/media center. The study, conducted at Florida State University examined the relative importance of these determinants of service quality and compared these results to earlier studies conducted with customers of…

  13. Cost analysis and student survey results of library support for distance education

    PubMed Central

    Rodman, Ruey L.

    2003-01-01

    This paper describes the costs associated with providing library support for a series of distance-education courses at The Ohio State University (OSU). These courses are designed as a pilot program offered by the OSU Office of Geriatrics and Gerontology. Costs to the library are analyzed for document delivery, electronic reserves, reference services, and librarian activities. Also included are the results of a student evaluation survey. The students are full-time working professionals who cannot attend regularly scheduled classes on campus. Conclusions extrapolate costs for each course, student, and service. PMID:12568160

  14. Services of the Central Education Library of the Peel Board of Education Serving Graduates at Brock University and the Extension Campus of the Ontario Institute of Studies in Education: A Survey.

    ERIC Educational Resources Information Center

    Wilkins, Catherine E.

    1992-01-01

    Assesses the resources and services of the Central Education Library of the Peel Board of Education through a survey of the views and opinions of its two primary user groups: (1) members of the Peel Board of Education, and (2) faculty in graduate education programs in Ontario. (19 references) (LAE)

  15. An evaluation on the effectiveness of Web 2.0 Startpages (Netvibes & Pageflakes) within NHS libraries.

    PubMed

    McCormick, Carol; Pickard, Alison Jane

    2013-06-01

    Carol McCormick was Learning Resources Advisor in the library at James Cook University Hospital, South Teesside when she completed her BSc (Hons) Librarianship (Work Based Learning) degree at Northumbria University. She gained a 1st Class Honours and is now Learning Resources Librarian. Carol's dissertation formed part of a wider action research project into the provision of current awareness services at James Cook University Hospital. This article reports on the evaluation which was conducted after a Web 2.0 Startpage, or portal, had been introduced to improve access to current awareness information for all staff within the Trust. It is the second article in the Dissertations into practice series to examine the use of web-based tools to improve access to information for NHS staff. AM. © 2013 The authors. Health Information and Libraries Journal © 2013 Health Libraries Group.

  16. Unlocking the Potential of Public Libraries in Supporting Distance Learning

    ERIC Educational Resources Information Center

    Nabushawo, Harriet Mutambo; Aguti, Jessica Norah; Winterbottom, Mark

    2016-01-01

    This paper examines the place of public libraries in supporting distance learners in Makerere University, exploring the factors which affect utilisation of their services. The study adopted a survey design with 300 B.Ed. students, collecting data through focus group discussions, structured questionnaires and individual interviews.

  17. Promoting U.S. Census Data in an Academic Environment: Opportunities and Challenges.

    ERIC Educational Resources Information Center

    Ragains, Patrick

    1995-01-01

    Discusses efforts at the Montana State University (Bozeman) library to promote use of census data. Describes instructional sessions, and budgetary and service issues faced by depository libraries providing access to census data in electronic formats. Also includes copies of handouts from the instructional sessions. (Author/AEF)

  18. A Maritime Picture: Nova Scotia Scene Looked At.

    ERIC Educational Resources Information Center

    Bone, Janet

    1983-01-01

    Discussion of current funding problems experienced by public, school, university, and special libraries in Nova Scotia indicates that cutbacks are causing staff layoffs and loss of purchasing power. Small public libraries are particularly affected, but new graduate librarians find employment, and free-lance librarians are extending service beyond…

  19. Complaining Behavior of Academic Library Users in South Korea

    ERIC Educational Resources Information Center

    Oh, Dong-Geun

    2004-01-01

    This study investigates the influences of the antecedent factors on the complaints and resulting behaviors of 582 university library users in South Korea. There were statistically significant relationships between personal norms and negative word of mouth and indirect voice behaviors, between service importance and negative word-of-mouth behavior,…

  20. Technology Planning Guide for Minnesota School Districts, Schools and Public Libraries.

    ERIC Educational Resources Information Center

    Minnesota State Dept. of Children, Families, and Learning, St. Paul.

    This guide assists Minnesota school districts and libraries in technology planning by providing information for meeting the requirements for federal assistance through the Universal Service Fund E-rate program and gaining approval from the Minnesota Department of Children, Families & Learning. Fourteen technology plan criteria needing to be…

  1. The Part-Time Student in the Library.

    ERIC Educational Resources Information Center

    Payne, Philip, Ed.

    The 23 papers presented at this conference deal with the information needs of institutionally-based part-time students in United Kingdom universities, polytechnics, and further education colleges, and with library and information services for the adult learner. Keith Percy and John Simpson provide overviews on the number and types of part-time…

  2. Web Accessibility and Accessibility Instruction

    ERIC Educational Resources Information Center

    Green, Ravonne A.; Huprich, Julia

    2009-01-01

    Section 508 of the Americans with Disabilities Act (ADA) mandates that programs and services be accessible to people with disabilities. While schools of library and information science (SLIS*) and university libraries should model accessible Web sites, this may not be the case. This article examines previous studies about the Web accessibility of…

  3. Intranet 2.0 from a Project Management Perspective

    ERIC Educational Resources Information Center

    Sharpe, Paul A.; Vacek, Rachel E.

    2010-01-01

    Library intranets require flexibility and efficiency and enhance the internal communication and collaborative nature of creating and organizing the institution's information. At the University of Houston Libraries, the focus was on public services, so little attention was given to the intranet--the tool every department relied on for quick access…

  4. Delivered! A Mid-Sized Academic Library's Experience with Distance Education

    ERIC Educational Resources Information Center

    Bartnik, Linda

    2010-01-01

    Murray State University (Kentucky) has been experimenting with various means of document delivery and research instruction for its online only and satellite campuses. These include ILLiad-based document delivery, Camtasia-to-UTube tutorials, a discipline-based service called Library on Blackboard, Eluminate and other virtual instructional methods.…

  5. Partnering with IT to Help Disadvantaged Students Achieve Academic Success

    ERIC Educational Resources Information Center

    Clarke, Janet H.

    2012-01-01

    This case study will describe how the Stony Brook University Libraries instruction program partnered with another student support service (student computing office) to nurture a relationship with the Educational Opportunities Program (EOP) over several years to provide their students with the library research and computer skills needed to succeed…

  6. College Libraries and Student Culture: What We Now Know

    ERIC Educational Resources Information Center

    Duke, Lynda M., Ed.; Asher, Andrew D., Ed.

    2012-01-01

    How do college students "really" conduct research for classroom assignments? In 2008, five large Illinois universities were awarded a Library Services and Technology Act Grant to try to answer that question. The resulting ongoing study has already yielded some eye-opening results. The findings suggest changes ranging from simple…

  7. Universal Service in the Digital Age: The Commercialization and Geography of U.S. Internet Access. Research Brief No. 5.

    ERIC Educational Resources Information Center

    Council on Library and Information Resources, Washington, DC.

    In 1997, the Council on Library and Information Resources (CLIR) supported a project on the geographic spread of the commercial Internet Service Provider (ISP) market. This Research Brief describes some of the principle findings of a report (by Professor Shane Greenstein of the Kellogg Graduate School of Management, Northwestern University) on the…

  8. Welcome to the National Wetlands Research Center Library: Not Just Another Library-A Special Library

    USGS Publications Warehouse

    Broussard, Linda

    2007-01-01

    Libraries are grouped into four major types: public, school, academic, and special. The U.S. Geological Survey's (USGS) National Wetlands Research Center (NWRC) library is classified as a special library because it is sponsored by the Federal government, and the collections focus on a specific subject. The NWRC library is the only USGS library dedicated to wetland science. Library personnel offer expert research services to meet the informational needs of NWRC scientists, managers, and support personnel. The NWRC library participates in international cataloging and resource sharing, which allows libraries from throughout the world to borrow from its collections. This sharing facilitates the research of other governmental agencies, universities, and those interested in the study of wetlands.

  9. Rural Free Universities: Extending the UFM Model. Final Report.

    ERIC Educational Resources Information Center

    Maes, Sue C.

    Operating under a grant, the University for Man (UFM) in Manhattan, Kansas, tested the transferability of the UFM free university/community education model using four existing statewide delivery systems (public libraries, a private college consortium, a state cooperative extension service, an office of rural affairs) in five states: Kentucky,…

  10. Surveying Medical Students to Gauge Library Use and Plan for a New Medical Library.

    PubMed

    Aronoff, Nell

    2016-01-01

    In spring 2015, a 45-question survey was e-mailed to 585 medical students at the University at Buffalo (UB) in order to gauge their use of library spaces, resources, equipment, and services at UB's Health Sciences Library and plan for a library space located within a new medical school building. Students' self-reported use of the library during the academic year is presented along with the features they would like to see in their ideal library space. The responses generated in the survey are a barometer of current use and will be used in the planning process.

  11. The economics of academic health sciences libraries: cost recovery in the era of big science.

    PubMed Central

    Williams, T L; Lemkau, H L; Burrows, S

    1988-01-01

    With launching of Sputnik by the Soviet Union in the late 1950s, science and technology became a high priority in the United States. During the two decades since, health sciences libraries have experienced changes in almost all aspects of their operations. Additionally, recent developments in medical care and in medical education have had major influences on the mission of health science libraries. In the unending struggle to keep up with new technologies and services, libraries have had to support increasing demands while they receive a decreasing share of the health care dollar. This paper explores the economic challenges faced by academic health sciences libraries and suggests measures for augmenting traditional sources of funding. The development of marketing efforts, institutional memberships, and fee-based services by the Louis Calder Memorial Library, University of Miami School of Medicine, is presented as a case study. PMID:3224223

  12. The economics of academic health sciences libraries: cost recovery in the era of big science.

    PubMed

    Williams, T L; Lemkau, H L; Burrows, S

    1988-10-01

    With launching of Sputnik by the Soviet Union in the late 1950s, science and technology became a high priority in the United States. During the two decades since, health sciences libraries have experienced changes in almost all aspects of their operations. Additionally, recent developments in medical care and in medical education have had major influences on the mission of health science libraries. In the unending struggle to keep up with new technologies and services, libraries have had to support increasing demands while they receive a decreasing share of the health care dollar. This paper explores the economic challenges faced by academic health sciences libraries and suggests measures for augmenting traditional sources of funding. The development of marketing efforts, institutional memberships, and fee-based services by the Louis Calder Memorial Library, University of Miami School of Medicine, is presented as a case study.

  13. "Computers: Cure-All or Snake Oil?" Proceedings from the Spring Meeting of the Nebraska Library Association, College and University Section (Bellevue, Nebraska, April 20, 1984).

    ERIC Educational Resources Information Center

    Krzywkowski, Valerie I., Ed.

    The 15 papers in this collection discuss various aspects of computer use in libraries and several other aspects of library service not directly related to computers. Following an introduction and a list of officers, the papers are: (1) "Criminal Justice and Related Databases" (Kate E. Adams); (2) "Software and Hard Thought:…

  14. In-Service Training in South African Libraries. A Brief Review Based on a Thesis for the M.Bibl. Degree of the University of Pretoria.

    ERIC Educational Resources Information Center

    Vink, C. M.

    A study was undertaken to ascertain the position of inservice training for librarians in South Africa and to determine what adjustments were necessary for inservice training practice in South African libraries. An examination of the literature on inservice training revealed current trends, and the literature in the field of library science was…

  15. IFLA General Conference, 1985. Collection and Services Division. Section: Interlending and Document Delivery. The Online System of Union Catalogues and Interlibrary Loan ('NCC/IBL') in the Netherlands.

    ERIC Educational Resources Information Center

    Willemsen, Arie W.

    This paper describes the interlending system in the Netherlands and examines the country's union catalogs, the main instrument in the interlending procedure. An overview of the integrated interlending system is provided; the union catalogs of the Royal Library in The Hague, the Technical University Library at Delft, and the library of the…

  16. Library Management: Quantifying Goals. Papers Presented at the Fourth Annual Library Science Institute (Indiana State University, Terre Haute, Indiana, April 27-29, 1972). Changing Concept Series No. 2.

    ERIC Educational Resources Information Center

    Kim, Choong H., Ed.; And Others

    Recognizing that the rational determination of priority goals for library services is only possible on the basis of objectively defined quantities, these papers discuss the problems of such quantification. The lead paper reviews current thought on the subject, noting the lack of practical techniques for the disciplined measurement of library…

  17. A Reference-Intensive Embedded Librarian Program: Kresge Business Administration Library's Program to Support Action-Based Learning at the Ross School of Business

    ERIC Educational Resources Information Center

    Berdish, Laura; Seeman, Corey

    2010-01-01

    While a great deal of literature on embedded librarians in academic libraries is focused on the role of instructor, there are many other services that could be provided by librarians working closely with students. The Kresge Business Administration Library (Stephen M. Ross School of Business at the University of Michigan) has created a unique…

  18. Handbook To Facilitate Faculty Awareness of Library Resources and Services: One Library's Initial Response to the College of Business Administration's Search for AACSB Accreditation.

    ERIC Educational Resources Information Center

    Earle, Katherine Weeks

    Created by the College of Business Administration (COBA) and the libraries of the University of Northern Colorado, this 1988-89 handbook was part of a strategic plan to achieve initial accreditation by the American Assembly of Collegiate Schools of Business (AACSB). Constructed by the reference librarian who works directly with COBA, the handbook…

  19. An Analysis of Interlibrary Loan Requests Made to the Neoucom Information Center from Its Associated Council Hospital Libraries: Maximizing Service to Hospital Libraries in the Era of Hospital Downsizing.

    ERIC Educational Resources Information Center

    Gonda-Farley, Kristine M.

    This study examines the interlibrary loan requests made to NEOUCOM's (Northeastern Ohio Universities College of Medicine) Oliver Ocasek Regional Medical Information Center in Rootstown, OH from its associated council hospital libraries. A total of 636 interlibrary loan requests from the period July 1994-July 1995 were analyzed. Components of the…

  20. 75 FR 10199 - Schools and Libraries Universal Service Support Mechanism

    Federal Register 2010, 2011, 2012, 2013, 2014

    2010-03-05

    ... schools' Internet access during non-operating hours. The Commission waived, on its own motion, through... have limited access to affordable Internet services for educational and job training opportunities... facilities and services supported by E-rate funding and increase community access to the Internet. Third, the...

  1. Managing the Web-Enhanced Geographic Information Service.

    ERIC Educational Resources Information Center

    Stephens, Denise

    1997-01-01

    Examines key management issues involved in delivering geographic information services on the World Wide Web, using the Geographic Information Center (GIC) program at the University of Virginia Library as a reference. Highlights include integrating the Web into services; building collections for Web delivery; and evaluating spatial information…

  2. Case study: the Health SmartLibrary* experiences in web personalization and customization at the Galter Health Sciences Library, Northwestern University

    PubMed Central

    Shedlock, James; Frisque, Michelle; Hunt, Steve; Walton, Linda; Handler, Jonathan; Gillam, Michael

    2010-01-01

    Question: How can the user's access to health information, especially full-text articles, be improved? The solution is building and evaluating the Health SmartLibrary (HSL). Setting: The setting is the Galter Health Sciences Library, Feinberg School of Medicine, Northwestern University. Method: The HSL was built on web-based personalization and customization tools: My E-Resources, Stay Current, Quick Search, and File Cabinet. Personalization and customization data were tracked to show user activity with these value-added, online services. Main Results: Registration data indicated that users were receptive to personalized resource selection and that the automated application of specialty-based, personalized HSLs was more frequently adopted than manual customization by users. Those who did customize customized My E-Resources and Stay Current more often than Quick Search and File Cabinet. Most of those who customized did so only once. Conclusion: Users did not always take advantage of the services designed to aid their library research experiences. When personalization is available at registration, users readily accepted it. Customization tools were used less frequently; however, more research is needed to determine why this was the case. PMID:20428276

  3. The value and impact of information provided through library services for patient care: developing guidance for best practice.

    PubMed

    Weightman, Alison; Urquhart, Christine; Spink, Siân; Thomas, Rhian

    2009-03-01

    Previous impact tool-kits for UK health libraries required updating to reflect recent evidence and changes in library services. The National Knowledge Service funded development of updated guidance. Survey tools were developed based on previous impact studies and a systematic review. The resulting draft questionnaire survey was tested at four sites, and the interview schedule was investigated in a fifth area. A literature search in ASSIA, Google Scholar, INTUTE, LISA, LISTA, SCIRUS, Social Sciences Citation Index (Web of Knowledge), and the major UK University and National Libraries Catalogue (COPAC), identified ways to improve response rates. Other expert advice contributed to the guidance. The resulting guidance contains evidence-based advice and a planning pathway for conducting an impact survey as a service audit. The survey tools (critical incident questionnaire and interview schedule) are available online. The evidence-based advice recommends personalizing the request, assuring confidentiality, and using follow-up reminders. Questionnaires should be brief, and small incentives, such as a lottery draw should be considered. Bias is minimized if the survey is conducted and analysed by independent researchers. The guidance is a starting point for a pragmatic survey to assess the impact of health library services.

  4. From vision to reality--managing change in the provision of library and information services to nurses, midwives, health visitors and PAMs: (professions allied to medicine) a case study of the North Thames experience with the Inner London Consortium.

    PubMed

    Godbolt, S; Williamson, J; Wilson, A

    1997-06-01

    One of the North Thames' pioneering consortia, the Inner London Consortium (ILC) is a complex body which includes NHS Trusts with teaching hospital university connections, community-based Trusts and general hospital acute Trusts. Within the consortium there are 12,000 trained nurses, midwives, health visitors and other professional staff working in the professions allied to medicine (PAMs), all of whom require access to and provision of appropriate library information services. In 1994, taking into account experiences elsewhere in the Region and nationally, it became clear that library issues were complex and would become acute with the move of nursing libraries from ILC Trust sites over a very short timescale. A report on the issues commissioned by the Consortium recommended that a library project, which built on existing NHS Trust PGMDE funded library resources and moved these to a multidisciplinary base to serve the consortium membership, be implemented. The objective of providing access to library information services for nurses and PAMs was achieved. Successes that emerged from the implementation included: The registration in Trust libraries of almost 12 000 new members within the initial 6-month monitoring period. The development of service level agreements and standards for the delivery of services to these new user groups. This paper describes the processes behind these significant and complex changes.

  5. Planning changes to health library services on the basis of impact assessment.

    PubMed

    Urquhart, Christine; Thomas, Rhian; Ovens, Jason; Lucking, Wendy; Villa, Jane

    2010-12-01

    Various methods of impact assessment for health library services exist, including a toolkit developed for the UK. The Knowledge, Resource and Information service (KRIS) for health promotion, health service commissioning and public health (Bristol area, UK) commissioned an independent team at Aberystwyth University to provide an impact assessment and evaluation of their services and to provide evidence for future planning. The review aimed to provide an action plan for KRIS through assessing the impact of the current service, extent of satisfaction with existing services and views on desirable improvements. Existing impact toolkit guidance was used, with an adapted impact questionnaire, which was distributed by the KRIS staff to 244 users (response rate 62.3%) in early 2009. The independent team analysed the questionnaire data and presented the findings. Users valued the service (93% considered that relevant information was obtained). The most frequent impacts on work were advice to patients, clients or carers, and advice to colleagues. Literature searching and current awareness services saved staff time. Many users were seeking health promotion materials. The adapted questionnaire worked well in demonstrating the service impacts achieved by KRIS, as well as indicating desirable improvements in service delivery. © 2010 The authors. Health Information and Libraries Journal © 2010 Health Libraries Group.

  6. The new Health Sciences Library at the State University of New York at Buffalo.

    PubMed Central

    Fabrizio, N; Huang, C K

    1988-01-01

    The new Health Sciences Library at the State University of New York at Buffalo is a harmonious and functional blend of the old and the new. The old is a renovated Georgian style building with formal rooms containing fireplaces, carved woodwork and English oak paneling. The new is a contemporary four-story addition. Through the arrangement of space and the interior design, the new library offers users easy access to services and resources; accommodates the heavy daily flow of users and library materials; provides an environment of comfort, quiet, and safety; and promotes efficient communication among all segments of the library staff. This was accomplished through sound architectural design which included close consultation with the library director and staff during the planning process. The new library is equipped to face the challenge of meeting the needs of biomedical education, research, and clinical programs of the institution and its constituents in the years to come. Images PMID:3370382

  7. Health sciences library building projects: 1994 survey.

    PubMed Central

    Ludwig, L

    1995-01-01

    Designing and building new or renovated space is time consuming and requires politically sensitive discussions concerning a number of both long-term and immediate planning issues. The Medical Library Association's fourth annual survey of library building projects identified ten health sciences libraries that are planning, expanding, or constructing new facilities. Two projects are in predesign stages, four represent new construction, and four involve renovations to existing libraries. The Texas Medical Association Library, the King Faisal Specialist Hospital and Research Centre Library, and the Northwestern University Galter Health Sciences Library illustrate how these libraries are being designed for the future and take into account areas of change produced by new information technologies, curricular trends, and new ways to deliver library services. Images PMID:7599586

  8. Regional technology transfer program

    NASA Technical Reports Server (NTRS)

    1971-01-01

    The continuing operation is reported of a jointly state- and NASA-sponsored Regional Dissemination Center serving the southeastern United States. The NC/STRC offers automated searching of large information collections, such as that assembled by NASA, with emphasis on textile-related files to serve regional industry. During this period, NC/STRC conducted an in-depth analysis of its marketing programs and prepared a series of brochures aimed at various segments of industry. Heavy emphasis was also placed on the Library Search Service inaugurated by NC/STRC, and a total of 32 universities now participate in this service. Smaller schools are served through the university network. Although the nationwide industrial recession caused a general drop in search requests, NC/STRC processed a total of 838 retrospective searches during this period: 39.97% for its industrial clients, 22.9% for university libraries, and 37.1% for other RDC's.

  9. Evaluation of a clinical medical librarianship program at a university Health Sciences Library.

    PubMed Central

    Schnall, J G; Wilson, J W

    1976-01-01

    An evaluation of the clinical medical librarianship program at the University of Washington Health Sciences Library was undertaken to determine the benefits of the program to patient care and to the education of the recipients of the service. Results of a questionnaire reflected overwhelming acceptance of the clinical medical librarianship program. Guidelines for the establishment of a limited clinical medical librarianship program are described. A statistical cost analysis of the program is included. PMID:938773

  10. Evaluation of products and services of a nursing library: user satisfaction.

    PubMed

    Cozin, Sheila Kátia; Turrini, Ruth Natalia Teresa

    2008-01-01

    The goal of the study was to evaluate the quality of the services provided by the library at the Nursing School of the University of São Paulo. A questionnaire evaluating users' satisfaction with the service was employed, covering five quality components: tangibles, reliability, responsiveness, assurance and empathy. The Satisfaction Rate was calculated through the degree of importance in relation to satisfaction. The analysis of the open-ended answers was quanti-qualitative. For Reliability and Empathy, the users showed dissatisfaction with the training for bibliographic research and the librarian's willingness to meet the clients' information needs, respectively. Responsiveness did not fully satisfy the users, disagreeing with the providers. However, both agreed that the archives are outdated. Among the tangible aspects, equipment and noise were criticized most often. The results show that the library offers good service quality to its users.

  11. International Variations in Measuring Customer Expectations.

    ERIC Educational Resources Information Center

    Calvert, Philip J.

    2001-01-01

    Discussion of customer expectations of library service quality and SERVQUAL as a measurement tool focuses on two studies: one that compared a survey of Chinese university students' expectations of service quality to New Zealand students; and one that investigated national culture as a source of attitudes to customer service. (Author/LRW)

  12. Bridging Cultural Gaps: A Workshop for International Students.

    ERIC Educational Resources Information Center

    Knapp, Amy E.; Whitmore, Marilyn

    A workshop was held by the Office of Library staff at the University of Pittsburgh (Pennsylvania) for international college students, to assist them in making the transition to the American educational setting. The workshop also served to heighten the awareness of the library public service staff to the needs of the international students at the…

  13. Building an Understanding of International Service Learning in Librarianship

    ERIC Educational Resources Information Center

    Walczyk, Christine

    2016-01-01

    From the very beginning, library education has been a mixture of theory and practice. Dewey required apprenticeships to be part of the first library school at the University of Chicago as a method to indoctrinate new professional. Today, acculturation is incorporated into the professional education through a large variety of experiential learning…

  14. Federal Subsidies of Advanced Telecommunications for Schools, Libraries, and Health Care Providers. CBO Papers.

    ERIC Educational Resources Information Center

    Congress of the U.S., Washington, DC. Congressional Budget Office.

    The Telecommunications Act of 1996 directs the Federal Communications Commission (FCC) to include support for advanced telecommunications--such as the Internet and computer networking--for elementary and secondary schools, public libraries, and nonprofit rural health care providers among the Universal Service Fund (USF) mandates. In its plan, the…

  15. Changing the Library Brand: A Case Study

    ERIC Educational Resources Information Center

    Wynne, Ben; Dixon, Simon; Donohue, Neil; Rowlands, Ian

    2016-01-01

    This article outlines some of the opportunities and challenges of changing what the library "brand" means to academic and professional services staff in the rapidly changing environment of UK higher education, taking the University of Leicester as a case study. It makes a practitioner contribution to the growing body of evidence of how…

  16. Integrating Assessment into Recurring Information Literacy Instruction: A Case Study from LIS Education

    ERIC Educational Resources Information Center

    Searing, Susan E.

    2007-01-01

    Information literacy instruction is integrated into the distance education program in library and information science (LEEP) at the University of Illinois, Urbana-Champaign (UIUC). This article describes the LEEP program and the library services provided to its students. Published research on LEEP and related topics in librarianship is reviewed.…

  17. Supporting Research: Environments, Administration and Libraries

    ERIC Educational Resources Information Center

    MacColl, John; Jubb, Michael

    2011-01-01

    Last year, OCLC Research and the UK's Research Information Network (RIN) undertook a pair of parallel studies in the US and the UK on the theme of research support services in universities (Kroll and Forsman 2010; CIBER 2010). In the US, the library and scholarly information consultancy Kroll Research Associates was commissioned, and in the UK the…

  18. Making It Fit: Reshaping Library Services and Spaces for Today's Students

    ERIC Educational Resources Information Center

    Mosley, Paul; Alderman, Jim; Carmichael, Lisandra R.

    2015-01-01

    University course assignments increasingly focus on group work and group projects to help students collaboratively discover more about their fields of study. The Thomas G. Carpenter Library realized the need to investigate means for reimagining itself to better accommodate today's researchers. The complex process of planning for the redesign of…

  19. Reference Sources on CD-ROM at Indiana University.

    ERIC Educational Resources Information Center

    Bristow, Ann

    1988-01-01

    Describes the use of several CD-ROM products to provide access to reference sources in a large academic research library. Equipment and staffing problems and solutions, user reaction, and the impact of optical technologies on the library's fee-based searching service and planning for the future are discussed. (3 references) (Author/CLB)

  20. Realizing the Potential of Information Resources: Information, Technology, and Services. Track 8: Academic Computing and Libraries.

    ERIC Educational Resources Information Center

    CAUSE, Boulder, CO.

    Eight papers are presented from the 1995 CAUSE conference track on academic computing and library issues faced by managers of information technology at colleges and universities. The papers include: (1) "Where's the Beef?: Implementation of Discipline-Specific Training on Internet Resources" (Priscilla Hancock and others); (2)…

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