Evolution of Reference: A New Service Model for Science and Engineering Libraries

ERIC Educational Resources Information Center

Bracke, Marianne Stowell; Chinnaswamy, Sainath; Kline, Elizabeth

2008-01-01

This article explores the different steps involved in adopting a new service model at the University of Arizona Science-Engineering Library. In a time of shrinking budgets and changing user behavior the library was forced to rethink it reference services to be cost effective and provide quality service at the same time. The new model required…

Digital Library and Digital Reference Service: Integration and Mutual Complementarity

ERIC Educational Resources Information Center

Liu, Jia

2008-01-01

Both the digital library and the digital reference service were invented and have been developed under the networked environment. Among their intersections, the fundamental thing is their symbiotic interest--serving the user in a more efficient way. The article starts by discussing the digital library and its service and the digital reference…

Targeted Evolution of Embedded Librarian Services: Providing Mobile Reference and Instruction Services Using iPads

PubMed Central

Chiarella, Deborah

2016-01-01

The University at Buffalo Health Sciences Library provides reference and instructional services to support research, curricular, and clinical programs of the University at Buffalo. With funding from an NN/LM MAR Technology Improvement Award, the University at Buffalo Health Sciences Library (UBHSL) purchased iPads to develop embedded reference and educational services. Usage statistics were collected over a ten-month period to measure the frequency of iPad use for mobile services. While this experiment demonstrates that the iPad can be used to meet the library user's needs outside of the physical library space, this paper will also offer advice for others who are considering implementing their own program. PMID:26496394

Targeted Evolution of Embedded Librarian Services: Providing Mobile Reference and Instruction Services Using iPads.

PubMed

Stellrecht, Elizabeth; Chiarella, Deborah

2015-01-01

The University at Buffalo Health Sciences Library provides reference and instructional services to support research, curricular, and clinical programs of the University at Buffalo. With funding from an NN/LM MAR Technology Improvement Award, the University at Buffalo Health Sciences Library (UBHSL) purchased iPads to develop embedded reference and educational services. Usage statistics were collected over a ten-month period to measure the frequency of iPad use for mobile services. While this experiment demonstrates that the iPad can be used to meet the library user's needs outside of the physical library space, this article will also offer advice for others who are considering implementing their own program.

Trends in reference usage statistics in an academic health sciences library.

PubMed

De Groote, Sandra L; Hitchcock, Kristin; McGowan, Richard

2007-01-01

To examine reference questions asked through traditional means at an academic health sciences library and place this data within the context of larger trends in reference services. Detailed data on the types of reference questions asked were collected during two one-month periods in 2003 and 2004. General statistics documenting broad categories of questions were compiled over a fifteen-year period. Administrative data show a steady increase in questions from 1990 to 1997/98 (23,848 to 48,037, followed by a decline through 2004/05 to 10,031. The distribution of reference questions asked over the years has changed-including a reduction in mediated searches 2,157 in 1990/91 to 18 in 2004/05, an increase in instruction 1,284 in 1993/94 to 1,897 in 2004/05 and an increase in digital reference interactions 0 in 1999/2000 to 581 in 2004/05. The most commonly asked questions at the current reference desk are about journal holdings 19%, book holdings 12%, and directional issues 12%. This study provides a unique snapshot of reference services in the contemporary library, where both online and offline services are commonplace. Changes in questions have impacted the way the library provides services, but traditional reference remains the core of information services in this health sciences library.

Improving the Virtual Reference Experience: How Closely Do Academic Libraries Adhere to RUSA Guidelines?

ERIC Educational Resources Information Center

Platt, Jessica; Benson, Pete

2010-01-01

The purpose of this study was to measure the degree to which academic libraries or library staff members throughout the United States adhere to the Guidelines for Virtual Reference Services provided by the Reference & User Services Association (RUSA). The results of the study were analyzed to identify specific areas where improvement is needed…

Virtual Reference, Real Money: Modeling Costs in Virtual Reference Services

ERIC Educational Resources Information Center

Eakin, Lori; Pomerantz, Jeffrey

2009-01-01

Libraries nationwide are in yet another phase of belt tightening. Without an understanding of the economic factors that influence library operations, however, controlling costs and performing cost-benefit analyses on services is difficult. This paper describes a project to develop a cost model for collaborative virtual reference services. This…

Librarians without Borders? Virtual Reference Service to Unaffiliated Users

ERIC Educational Resources Information Center

Kibbee, Jo

2006-01-01

The author investigates issues faced by academic research libraries in providing virtual reference services to unaffiliated users. These libraries generally welcome visitors who use on-site collections and reference services, but are these altruistic policies feasible in a virtual environment? This paper reviews the use of virtual reference…

Shift Colors

Science.gov Websites

Skip to main content Navigate Up This page location is: Navy Personnel Command Reference Library Command > Reference Library > Publications & News > Shift Colors Top Link Bar Navy Personnel Enlisted Support & Services Expand Support & Services Organization Expand Organization Reference

Rethinking Virtual Reference

ERIC Educational Resources Information Center

Tenopir, Carol

2004-01-01

Virtual reference services seem a natural extension of libraries digital collections and the emphasis on access to the library anytime, anywhere. If patrons use the library from home, it makes sense to provide them with person-to-person online reference. The Library of Congress (LC), OCLC, and several large library systems have developed and…

Mission IM-Possible: Starting an Instant Message Reference Service Using Trillian

ERIC Educational Resources Information Center

Ciocco, Ronalee; Huff, Alice

2007-01-01

The authors, both of whom are working at the Musselman library, relate how they are always looking for ways to improve and update their reference service. When they introduced a chat reference service to their online library services, they received only four inquiries in the entire year 2002-2003. The authors found out later that the paltry number…

Models of Reference Services in Australian Academic Libraries

ERIC Educational Resources Information Center

Burke, Liz

2008-01-01

This article reports on a project which was undertaken in 2006 to investigate the current modes and methods for delivering reference services in Australian academic libraries. The project included a literature review to assist in providing a definition of reference services as well as a snapshot of statistics showing staff and patron numbers from…

How to Survive in Industry. Cost Justifying Library Services

ERIC Educational Resources Information Center

Kramer, Joseph

1971-01-01

Two services provided by the Boeing Co. Aerospace Group Library-Literature searches and reference/publication identification activities-were evaluated by written and oral surveys of the library's users. The survey technique and cost savings reported by the two studies are discussed. (2 references) (Author/NH)

The Librarian as Information Consultant: Transforming Reference for the Information Age

ERIC Educational Resources Information Center

Murphy, Sarah Anne

2011-01-01

Library users' evolving information needs and their choice of search methods have changed reference work profoundly. Today's reference librarian must work in a whole new way--not only service-focused and businesslike, but even entrepreneurial. Murphy innovatively rethinks the philosophy behind current library reference services in this…

The Unrecognized Crisis: Library Reference Service at the Crossroads.

ERIC Educational Resources Information Center

Hernon, Peter

1986-01-01

Briefly describes fundamental problems with library reference service based on the findings of 20 separate studies using unobtrusive tests. An emphasis on quality of service, realistic goals, and effective managerial strategies are identified as possible resolutions of these problems. (CLB)

Library Services for State Government; An Evaluation of the Resources of the Oregon State Library.

ERIC Educational Resources Information Center

Hill, Mildred M.

This study outlines the types of library service required to furnish quality reference services to state agencies. The services provided by the Oregon State Library were evaluated according to the standards established by the American Library Association. Evaluation of the collection for scope and coverage in subject areas of automation,…

An innovative use of instant messaging technology to support a library's single-service point.

PubMed

Horne, Andrea S; Ragon, Bart; Wilson, Daniel T

2012-01-01

A library service model that provides reference and instructional services by summoning reference librarians from a single service point is described. The system utilizes Libraryh3lp, an open-source, multioperator instant messaging system. The selection and refinement of this solution and technical challenges encountered are explored, as is the design of public services around this technology, usage of the system, and best practices. This service model, while a major cultural and procedural change at first, is now a routine aspect of customer service for this library.

Distance Education and Virtual Reference: Implementing a Marketing Plan at Texas A&M University

ERIC Educational Resources Information Center

MacDonald, Karen I.; vanDuinkerken, Wyoma

2005-01-01

Texas A&M University Libraries has been testing virtual reference services since February 2004, but during the fall semester 2005, the Libraries began implementing and actively promoting the services to various target groups. Distance education students were identified as a primary target group for virtual reference services, and as of the…

Moving beyond Assumptions: The Use of Virtual Reference Data in an Academic Library

ERIC Educational Resources Information Center

Nolen, David S.; Powers, Amanda Clay; Zhang, Li; Xu, Yue; Cannady, Rachel E.; Li, Judy

2012-01-01

The Mississippi State University Libraries' Virtual Reference Service collected statistics about virtual reference usage. Analysis of the data collected by an entry survey from chat and e-mail transactions provided librarians with concrete information about what patron groups were the highest and lowest users of virtual reference services. These…

Online Reference Service--How to Begin: A Selected Bibliography.

ERIC Educational Resources Information Center

Shroder, Emelie J., Ed.

1982-01-01

Materials in this bibliography were selected and recommended by members of the Use of Machine-Assisted Reference in Public Libraries Committee, Reference and Adult Services Division, American Library Association. Topics include: financial aspects, equipment and communications considerations, comparing databases and database systems, advertising…

Going Prime Time with Live Chat Reference.

ERIC Educational Resources Information Center

Hoag, Tara J.; Cichanowicz, Edana McCaffrey

2001-01-01

Describes the development of the Suffolk Cooperative Library System's live, online chat reference service, a pilot project for public libraries in Suffolk County (New York). Topics include chat software selection; a virtual reference collection; marketing; funding; staffing; evaluation; expanded hours of service; email; and extracting data from…

Adding a Feature: Can a Pop-Up Chat Box Enhance Virtual Reference Services?

PubMed

Fan, Suhua Caroline; Fought, Rick L; Gahn, Paul C

2017-01-01

Online users seek help from virtual reference services via email, phone, texting, and live chat. Technologies have enabled new features in library websites to help make this service more accessible and effective. This article is an evaluation of an experimental pop-up live chat box on the website of a health sciences library to see whether the feature would enhance virtual reference services.

A Conjoint Analysis of Reference Services in Academic Libraries.

ERIC Educational Resources Information Center

Crawford, Gregory A.

1994-01-01

Explains conjoint analysis and its use in marketing research and describes an evaluation of reference services in academic libraries that used conjoint analysis to determine user preference regarding the importance of definitiveness of answer, waiting time, service time, number of items found, hours of available service, and cost. (Contains 13…

Effectiveness of Asynchronous Reference Services for Distance Learning Students within Florida's Community College System

ERIC Educational Resources Information Center

Profeta, Patricia C.

2007-01-01

The provision of equitable library services to distance learning students emerged as a critical area during the 1990s. Library services available to distance learning students included digital reference and instructional services, remote access to online research tools, database and research tutorials, interlibrary loan, and document delivery.…

This I Believe...All Libraries Should Be Teaching Libraries

ERIC Educational Resources Information Center

Palmer, Catherine

2011-01-01

In this article, I imagine a library that prioritizes teaching users how to find, evaluate, and use information over the traditional library public service activities of collection development, access to materials, and reference services. If I ran the library, all services would support end-user education. (Contains 1 graph and 1 note.)

Distance Education and Virtual Reference: Where Are We Headed?

ERIC Educational Resources Information Center

Coffman, Steve

2001-01-01

Discusses changes in distance education and considers the resulting need for new types of library services. Topics include new Web-based contact center software; how to conduct virtual reference interviews; online reference service; the role of the physical library; staffing changes; and future possibilities, including impacts on costs of library…

What words and where? Applying usability testing techniques to name a new live reference service.

PubMed

Duncan, Vicky; Fichter, Darlene M

2004-04-01

A user-focused design approach was taken to develop a new "live reference" service at the Health Sciences Library, University of Saskatchewan. The name of the service, the placement of the links, and the design of a graphical button were seen as key elements in creating service awareness and its subsequent use. To ensure library users recognized and understood the label for the new service, selected library users were given an opportunity to choose a phrase that would best describe the service. The top two preferred phrases were then placed on the library Web pages as text and graphic images for further testing. Some pages had links in multiple locations to determine which placement worked best. Task-based usability testing was carried out with participants who were unaware of the new service. Participants were observed as they completed seven Website tasks arranged in increasing levels of difficulty to see whether they would notice the live reference service and seek assistance. The high level of recognition and use of the service indicate that the label name and link placement were effective with library Website users. Using user-centered design methodology helped ensure that the new live reference service was visible and used and demonstrated the effectiveness of the user-centered design approach for adding new services to an existing Website.

Reflections on Reference Services.

ERIC Educational Resources Information Center

Brandt, Kerryn A.; And Others

1996-01-01

Describes programmatic changes in reference services at the Johns Hopkins University (Maryland) medical library and speculates on the future. Topics include institutional restructuring and consolidation; improvements in technology infrastructure; external economic pressure; and fiscal accountability, including library funding and cost center…

Social Question and Answer Services versus Library Virtual Reference: Evaluation and Comparison from the Users' Perspective

ERIC Educational Resources Information Center

Zhang, Yin; Deng, Shengli

2014-01-01

Introduction: In recent years, the introduction of social question and answer services and other Internet tools have expanded the ways in which people have their questions answered. There has been speculation and debate over whether such services and other Internet tools are replacing library virtual reference services. Method: Most previous…

How Less Is Truly More: Merging Library Support Services

ERIC Educational Resources Information Center

Skellen, Kendra; Kyrychenko, Alex

2016-01-01

In the summer of 2010, to provide a "one-stop shop" service point to Woodruff Library patrons, the Circulation, Reference, and Learning Commons (LC) desks merged into the unified Library Service Desk (LSD) under Access Services. Last year, due to organizational changes in the library and IT, and anticipated support needs of the new LC…

Specifications of a Mechanized Center for Information Services for a Public Library Reference Center. Final Report. Part 1, Preliminary Specification: Mechanized Information Services in Public Library Reference Centers.

ERIC Educational Resources Information Center

California Univ., Los Angeles. Inst. of Library Research.

This document presents preliminary specifications for a library-based Center for Information Services (CIS). Four sets of issues are covered: (1) data base inventory, providing a listing of magnetic tape data bases now available from national sources or soon to be so; (2) administrative issues, including the organization of the CIS within the…

NERMLS: The First Year *

PubMed Central

Colby, Charles C.; Bloomquist, Harold; Hodges, T. Mark

1969-01-01

The Countway Library, Boston, was the nation's first Regional Medical Library under the Regional Medical Library Program of the NLM. New England Regional Medical Library Service (NERMLS) began in October 1967 and is the outgrowth of traditional extramural services of the Harvard and Boston Medical Libraries (constituents of the Countway). During the first year over 27,000 requests were received of which 84 percent were filled. Some problems of document delivery (and their solution) are recounted. Other activities were: a limited amount of reference work; distribution of a Serials List; and planning for a region-wide medical library service. Proposals call for consultation and education, regional reference service, and improved document delivery service. Emphasis is placed on the role of the Community Hospital as a center for continuing education and the need to strengthen and assist hospital medical libraries. With the Postgraduate Medical Institute, Boston, NERMLS assisted in the compilation of a small physician-selected medical Core Collection which would serve as a minimum standard collection for community hospital libraries. PMID:5823504

The Implications of Library Anxiety for Academic Reference Services: A Review of the Literature

ERIC Educational Resources Information Center

Carlile, Heather

2007-01-01

Academic reference librarians continually observe that many students are embarrassed about not knowing how to use the library and are reluctant to approach the reference desk. The theory of library anxiety offers an explanation, proposing that a fear of being in and using libraries serves as a psychological barrier, hindering many university…

Horse Racing at the Library: How One Library System Increased the Usage of Some of Its Online Databases

ERIC Educational Resources Information Center

Kurhan, Scott H.; Griffing, Elizabeth A.

2011-01-01

Reference services in public libraries are changing dramatically. The Internet, online databases, and shrinking budgets are all making it necessary for non-traditional reference staff to become familiar with online reference tools. Recognizing the need for cross-training, Chesapeake Public Library (CPL) developed a program called the Database…

Analysis and lessons learned instituting an instant messaging reference service at an academic health sciences library: the first year.

PubMed

Kipnis, Daniel G; Kaplan, Gary E

2008-01-01

In February 2006, Thomas Jefferson University went live with a new instant messaging (IM) service. This paper reviews the first 102 transcripts to examine question types and usage patterns. In addition, the paper highlights lessons learned in instituting the service. IM reference represents a small proportion of reference questions, but based on user feedback and technological improvements, the library has decided to continue the service.

Reference Service Policy Statement.

ERIC Educational Resources Information Center

Young, William F.

This reference service policy manual provides general guidelines to encourage reference service of the highest possible quality and to insure uniform practice. The policy refers only to reference service in the University Libraries and is intended for use in conjunction with other policies and procedures issued by the Reference Services Division.…

Patron Survey of User Satisfaction with Library Services: Relationship between Librarian Behaviors during the Reference Interview and User Satisfaction.

ERIC Educational Resources Information Center

Nichols, Mary Ellen

This study examined whether user satisfaction with library services is affected by certain objective and subjective librarian behaviors exhibited during the reference interview. A patron survey was conducted during July 1993 in three branches of Cuyahoga County Public Library, located in northeastern Ohio. The sample was determined by the patrons…

University Library Virtual Reference Services: Best Practices and Continuous Improvement

ERIC Educational Resources Information Center

Shaw, Kate; Spink, Amanda

2009-01-01

The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…

Richness vs. Reach: Using Technology To Overcome Economic Impediments to Reference Service.

ERIC Educational Resources Information Center

Holmes-Wong, Deborah

1999-01-01

Discussion of library reference services and the conflict between richness (complexity) of services and the reach (number of users that can be served) focuses on information technology that is used in electronic commerce and available on the Internet. Discusses changing roles of libraries and networked information environments. (Author/LRW)

Redefining Roles and Responsibilities: Implementing a Triage Reference Model at a Single Service Point

ERIC Educational Resources Information Center

LaMagna, Michael; Hartman-Caverly, Sarah; Marchetti, Lori

2016-01-01

As academic institutions continue to renovate and remodel existing libraries to include colocated services, it is important to understand how this new environment requires the redefining of traditional library roles and responsibilities. This case study examines how Delaware County Community College redefined reference and research service by…

Fast Facts: Recent Statistics from the Library Research Service, No. 225-231 (July-November, 2005)

ERIC Educational Resources Information Center

Lietzau, Zeth; Lance, Keith Curry; Dickenson, Don

2005-01-01

Seven issues of Fast Facts from the Library Research Service that cover information from libraries across Colorado are contained in this document. These issues focus on topics from various library sectors and include patron use of AskColorado (a statewide virtual reference service) and the rising use of online services, Colorado public library…

Virtual Reference Transcript Analysis: A Few Models.

ERIC Educational Resources Information Center

Smyth, Joanne

2003-01-01

Describes the introduction of virtual, or digital, reference service at the University of New Brunswick libraries. Highlights include analyzing transcripts from LIVE (Library Information in a Virtual Environment); reference question types; ACRL (Association of College and Research Libraries) information literacy competency standards; and the Big 6…

Digital chat reference in health science libraries: challenges in initiating a new service.

PubMed

Dee, Cheryl R; Newhouse, Joshua D

2005-01-01

Digital reference service adds a valuable new dimension to health science reference services, but the road to implementation can present questions that require carefully considered decisions. This article incorporates suggestions from the published literature, provides tips from interviews with practicing academic health science librarians, and reports on data from students' exploration of academic health science library Web sites' digital reference services. The goal of this study is to provide guidelines to plan new services, assess user needs, and select software, and to showcase potential benefits of collaboration and proactive and user-friendly marketing. In addition, tips for successful operation and evaluation of services are discussed.

Promotion and evaluation of a virtual live reference service.

PubMed

McGraw, Kathleen A; Heiland, Jennifer; Harris, Julianna C

2003-01-01

The University of North Carolina at Chapel Hill Health Sciences Library began providing virtual live reference service in the fall of 2001. The library was interested in exploring new ways to interact with users accessing electronic resources from outside the library. This article describes the background for starting the service, the methods used to promote the service, and the results of an evaluation conducted after the first seven months of operation. The service was lightly used during these months with only 82 interactions. An analysis of the transcripts examined referring Web pages, types of questions asked, software features used, and user login data. Text of two user surveys is included, with the data from the in-person survey analyzed.

Meeting the Information Needs of Interdisciplinary Scholars: Issues for Administrators of Large University Libraries.

ERIC Educational Resources Information Center

Searing, Susan E.

1996-01-01

Provides an overview of administrative issues in supporting interdisciplinary library use at large universities. Topics include information resources; cataloging and classification; library services to users, including library use education and reference services; library organization; the campus context; and the politics of interdisciplinarity.…

HIV/AIDS reference questions in an AIDS service organization special library.

PubMed

Deevey, Sharon; Behring, Michael

2005-01-01

Librarians in many venues may anticipate a wide range of reference questions related to HIV and AIDS. Information on HIV/ AIDS is now available in medical, academic, and public libraries and on the Internet, and ranges from the most complex science to the most private disclosures about personal behavior. In this article, the 913 reference questions asked between May 2002 and August 2004 in a special library in a mid-western community-based AIDS service organization are described and analyzed.

The Region 4 collaborative virtual reference project.

PubMed

Parker, Sandi K; Johnson, E Diane

2003-01-01

In May 2002, the Denison Memorial Library at the University of Colorado Health Sciences Center and the J. Otto Lottes Health Sciences Library at the University of Missouri-Columbia, with funding from the National Network of Libraries of Medicine-Midcontinental Region, embarked on a collaborative, real-time reference project using the 24/7 Reference, Inc., software package. This paper describes how the project was conceived, and includes details on the service hours, staffing, training, marketing, lessons learned, and future plans for the service.

The Management of Technical Services--1980.

ERIC Educational Resources Information Center

Rohdy, Margaret A.

1981-01-01

Examines the literature of administration of library technical services from both a library and a management approach, and describes some of the activities of management sections of various library organizations. There are 27 references. (RAA)

Making Decisions: Using Electronic Data Collection to Re-Envision Reference Services at the USF Tampa Libraries

ERIC Educational Resources Information Center

Todorinova, Lily; Huse, Andy; Lewis, Barbara; Torrence, Matt

2011-01-01

Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…

Reference and Bibliographic Instruction: A Survey of Philosophy Statements in LIBRAS Libraries.

ERIC Educational Resources Information Center

Keith, Ellen; Kohut, Dave

1998-01-01

A survey of statements of philosophy on reference and bibliographic instruction from libraries in small, Chicago area liberal arts colleges and universities revealed a wide variety of relationships between the two services. The study concluded that most of the libraries surveyed compartmentalized reference and bibliographic instruction. (PEN)

CD-ROM as a Library Equivalent.

ERIC Educational Resources Information Center

Reid, Harold T.

1992-01-01

Provides a brief overview of CD-ROM products that emulate a library's print collection. Highlights include reference works, including "Microsoft Bookshelf" and "Toolworks Reference Library"; the "New Grolier Electronic Encyclopedia"; periodicals and news services, including "Magazine Rack" and "Front…

Accuracy of Answers Provided by Digital/Face-to-Face Reference Services in Japanese Public Libraries and Q & A Sites

ERIC Educational Resources Information Center

Tsuji, Keita; To, Haruna; Hara, Atsuyuki

2011-01-01

We asked the same 60 questions using DRS (digital reference services) in Japanese public libraries, face-to-face reference services and Q & A (question and answer) sites. It was found that: (1) The correct answer ratio of DRS is higher than that of Q & A sites; (2) DRS takes longer to provide answers as compared to Q & A sites; and (3)…

Using Instant Messaging for Online Reference Service

ERIC Educational Resources Information Center

Forster, Shirley

2006-01-01

Many libraries are using co-browsing chat products to provide reference services to their patrons, whilst their patrons are online and using the internet. The concept of such an online service is highly desirable, but many libraries are concerned that they will never be able to afford such a system. This may have changed: Instant Messaging (IM)…

Ending the Turf War: Circulation, Reference, and Instruction on One Team

ERIC Educational Resources Information Center

Johnson, Ken; Jennings, Susan; Hisle, Sue

2011-01-01

In January 2008, the Belk Library & Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Service Desks with the Reference and Instruction team as part of a library-wide reorganization effort. The new team balanced what had been a staff-dominated Access Services team…

Marketing & Libraries Do Mix: A Handbook for Libraries and Information Centers.

ERIC Educational Resources Information Center

Tenney, H. Baird; And Others

This handbook offers a practical set of ideas to help all types of libraries in the task of marketing their services in an increasingly competitive economy and provides a model program as urged by the White House Conference on Library and Information Services. It is aimed at adult information services in particular, with passing references to…

Evaluating High School Libraries: Service Is Top Priority.

ERIC Educational Resources Information Center

Baldwin, Margaret

1988-01-01

Discusses the need for ongoing evaluation within high school libraries to ensure adequate library services, which, in turn, enhance the total educational program. The evaluation of library facilities, collections, and staff is discussed, and an annotated bibliography of evaluation tools is provided. (6 references) (CLB)

Peer education in the commons: a new approach to reference services.

PubMed

Neal, Ruth E; Ajamie, Lauren F; Harmon, Karen D; Kellerby, Carissa D; Schweikhard, April J

2010-10-01

In planning for a new library construction project for the University of Oklahoma-Tulsa, graduate students enrolled in the University of Oklahoma (OU) School of Library and Information Studies collaborated in an innovative effort to develop a commons-based reference service. By first considering a philosophical approach to the need for a commons, blending in the experiences of other libraries that have created similar spaces, and focusing on the workflow issues likely to be encountered by the graduate assistants staffing the commons itself, this planning team developed an uncommon peer-to-peer approach to reference and education services, one focused on the patron as student.

Possibilities for Proactive Library Services.

ERIC Educational Resources Information Center

Morgan, Eric Lease

1999-01-01

Considers ways in which library services can be more proactive in today's networked-computer environment. Discusses how to find and use patterns of behavior, such as borrowing behavior and profiles of patrons' interests; making a CD-ROM with information describing the library's services and products; and reviving telephone reference. (LRW)

Reaching Out to Homeschooling Families: Services and Programs.

ERIC Educational Resources Information Center

Kaplan, Paul

2001-01-01

Discusses the use that homeschoolers make of public libraries and offers suggestion for library services that target homeschoolers. Highlights include having a staff contact person; a homeschooling notebook for the reference desk; pamphlet files for homeschooling curriculum catalogs; a brochure of library services; and orientation programs. (LRW)

Reference and Information Services: An Introduction. Third Edition. Library and Information Science Text Series.

ERIC Educational Resources Information Center

Bopp, Richard E., Ed.; Smith, Linda C., Ed.

Like the first two editions, this third edition is designed primarily to provide the beginning student of library and information science with an overview both of the concepts and processes behind today's reference services and of the most important sources consulted in answering common types of reference questions. The first 12 chapters deal with…

Chat Reference Training after One Decade: The Results of a National Survey of Academic Libraries

ERIC Educational Resources Information Center

Devine, Christopher; Paladino, Emily Bounds; Davis, John A.

2011-01-01

The first comprehensive national survey of all academic libraries in the United States which were conducting chat reference service was carried out to determine: what practices were being used to prepare personnel for chat reference service, what competencies were being taught, how and why training practices may have changed over time, and what…

Electronic Reference Service: A Teen's Eye View.

ERIC Educational Resources Information Center

Farmer, Lesley S.

2003-01-01

Discusses electronic reference service from a teen's point of view and from the school library media specialist's view. Considers traits that attract teens, including anonymity, speed, and convenience; and explains concerns of media specialists, including quality of electronic resources, how to provide access, library instruction options, and…

Electronic Publishing and Library Technical Services.

ERIC Educational Resources Information Center

Aveney, Brian

1984-01-01

Trends in electronic editions, on-demand publishing, and online publishing are reviewed and their potential effects on library services and organization are discussed, including library material selection, acquisitions, cataloging, serials, circulation, and home printers. Thirteen references are provided. (EJS)

Transparent Walls: Library Services to Prisoners.

ERIC Educational Resources Information Center

Hemp, Susan J.; Montgomery, Jack G., Ed.

1996-01-01

The population of state and federal prisons quadrupled between 1971 and 1991, increasing demand for library resources. Outlines the history of prison libraries (1700s-1990s); discusses prison libraries and librarians, law collections, reference services, literacy programs, and funding; and provides a bibliography of prison librarianship covering…

By Our Own Bootstraps: Making Document Delivery Work in Oregon.

ERIC Educational Resources Information Center

Burkholder, Sue A.

1992-01-01

Describes the development of a courier service in Oregon for document delivery between libraries to support coordinated collection development activities. Organization of the service by individual libraries without dependence on the Library Services and Construction Act is discussed, and costs and response time are considered. (two references)…

A Survey and Empirical Study of Virtual Reference Service in Academic Libraries

ERIC Educational Resources Information Center

Mu, Xiangming; Dimitroff, Alexandra; Jordan, Jeanette; Burclaff, Natalie

2011-01-01

Virtual Reference Services (VRS) have high user satisfaction. The main problem is its low usage. We surveyed 100 academic library web sites to understand how VRS are presented. We then conducted a usability study to further test an active VRS model regarding its effectiveness.

Electronic Reference Service. SPEC Kit 251.

ERIC Educational Resources Information Center

Goetsch, Lori, Comp.

1999-01-01

The goals of this SPEC Kit were to report on the extent to which ARL (Association of Research Libraries) libraries provide electronic reference services and to offer a snapshot of the types of users reached, questions received, policies established, data-gathering techniques utilized, and innovations implemented. The first section of the kit…

Fast Facts: Recent Statistics from the Library Research Service, Nos. 214-224. February 11-March 31, 2005

ERIC Educational Resources Information Center

Steffen, Nicolle Olivia; Lance, Keith Curry; Lietzau, Zeth; Dickenson, Don

2005-01-01

Eleven issues of "Fast Facts" from the Library Research Service cover information from libraries across Colorado. These issues focus on topics from the public, academic, and school sectors. These topics include patron use of AskColorado (a statewide virtual reference service) and the rising use of online services. The "Fast…

Alabama Public Library Service Annual Report.

ERIC Educational Resources Information Center

Alabama Public Library Service, Montgomery.

The Alabama Public Library Service (APLS) lists its duties, goals, and recent accomplishments in this 1988 annual report. Some of these duties and goals are: (1) administering grants for library development and state aid; (2) providing consultation for library automation; (3) researching and answering reference questions; (4) lending books from…

Diversifying Fiscal Support by Pricing Public Library Services: A Policy Impact Analysis.

ERIC Educational Resources Information Center

Hicks, Donald A.

1980-01-01

Addresses the possibility of diversifying the resource base of public libraries dependent on property taxes for funding through the setting of fees for library services, and reports on a pricing policy adopted by the Dallas Public Library System. Twenty-seven references are cited. (FM)

Children's Access to Public Library Services: Prince George's County Memorial Public Library, Maryland, 1980.

ERIC Educational Resources Information Center

Gerhardt, Lillian N.

1981-01-01

Evaluates the Prince George's County Memorial Public Library's approach to providing access to its services for children, and examines policies, regulations, practices, and conditions that affect such access. Six references are cited. (FM)

Virtual Reference Canada (VRC): A Canadian Service in a Multicultural Environment.

ERIC Educational Resources Information Center

Gaudet, Franceen; Savard, Nicolas

Virtual Reference Canada (VRC) is a digital reference service using World Wide Web technology. It was initiated by the National Library of Canada (NLC) in spring 2001 and went into test mode at the start of 2002. It draws on the contribution of a wide range of Canadian libraries and allied institutions. The development of VRC owes a great deal to…

Redefining reference in an academic health sciences library: planning for change.

PubMed

Gray, S A; Brower, S; Munger, H; Start, A; White, P

2001-01-01

Deciding that changes in the pattern of questions at the reference desk required focused consideration, the reference librarians at the Health Sciences Library of the University at Buffalo held a planning retreat. Technology-induced changes in the information-seeking behavior and reference needs of the library's clientele caused a reassessment of how these needs could best be met and what is the best use of librarians' time. The librarians considered current trends in reference in other academic libraries, the specific needs of the clientele of the Health Sciences Library, and the strengths and expertise of the library staff. The results of this structured discussion produced ideas for redefining reference to provide customized services for the clients and environment.

Content Knowledge of the Internet Among Public Reference Librarians at the Cleveland Heights Public Library.

ERIC Educational Resources Information Center

Augustine, Matthew J.

The Internet is becoming an increasingly important medium of electronic information dissemination, and thus an increasingly important library reference tool. This study examines the Internet skills of a sample group of 15 public reference librarians in the Adult Services Department at the Cleveland Heights Public Library. The Internet skills that…

Improving the Patron Experience: Sterling Memorial Library's Single Service Point

ERIC Educational Resources Information Center

Sider, Laura Galas

2016-01-01

This article describes the planning process and implementation of a single service point at Yale University's Sterling Memorial Library. While much recent scholarship on single service points (SSPs) has focused on the virtues or hazards of eliminating reference desks in libraries nationwide, this essay explores the ways in which single service…

Library Services for Off-Campus and Distance Education. The Second Annotated Bibliography.

ERIC Educational Resources Information Center

Slade, Alexander L.; Kascus, Marie A.

This book provides a record of the literature on library issues pertaining to distance and open learning. It also covers library services for part-time students and remote access to electronic library resources. The bibliography contains references to 518 articles, papers, reports, book chapters, theses, and dissertations, most published after…

User Survey of the New York Public Library Research Libraries.

ERIC Educational Resources Information Center

Nelson Associates, Inc., Washington, DC.

The report examines patron characteristics and use patterns of the New York Public Library Research Libraries. A general user survey was conducted as well as surveys of the use of the Photographic Service, Special Collections, Special Study Areas, and Reference Correspondence Service. Chapter I is a summary of principal findings and conclusions.…

South Carolina State Program for Library Development. 1976-1981. The Fourth Supplement to the 1972-1977 Program.

ERIC Educational Resources Information Center

South Carolina State Library, Columbia.

Goals and objectives for library services, 1976-1981, are presented by the South Carolina Advisory Council on Libraries as a supplement to the original South Carolina State Program for Library Development, 1972-1977. Goals for the state library are in the areas of financial support, reference and interlibrary loan service, centralized programs,…

Developing a culture of lifelong learning in a library environment.

PubMed Central

Giuse, N B; Kafantaris, S R; Huber, J T; Lynch, F; Epelbaum, M; Pfeiffer, J

1999-01-01

Between 1995 and 1996, the Annette and Irwin Eskind Biomedical Library (EBL) at Vanderbilt University Medical Center (VUMC) radically revised the model of service it provides to the VUMC community. An in-depth training program was developed for librarians, who began to migrate to clinical settings and establish clinical librarianship and information brokerage services beyond the library's walls. To ensure that excellent service would continue within the library, EBL's training program was adapted for library assistants, providing them with access to information about a wide variety of work roles and processes over a four to eight-month training period. Concurrently, customer service areas were reorganized so that any question--whether reference or circulation--could be answered at any of four service points, eliminating the practice of passing customers from person to person between the reference and circulation desks. To provide an incentive for highly trained library assistants to remain at EBL, management and library assistants worked together to redesign the career pathway based on defined stages of achievement, self-directed participation in library-wide projects, and demonstrated commitment to lifelong learning. Education and training were the fundamental principles at the center of all this activity. Images PMID:9934526

The Marketing of Public Library Services.

ERIC Educational Resources Information Center

Dragon, Andrea C.

1983-01-01

Defines the concept of marketing and relates models involving the exchanges and transactions of markets and charities to services offered by libraries. Market segmentation, understanding the behavior of markets, competition, and movement toward a market-oriented library are highlighted. Nineteen references are cited. (EJS)

Measuring Effectiveness in a Virtual Library

ERIC Educational Resources Information Center

Finch, Jannette L.

2010-01-01

Measuring quality of service in academic libraries traditionally includes quantifiable data such as collection size, staff counts, circulation numbers, reference service statistics, qualitative analyses of customer satisfaction, shelving accuracy, and building comfort. In the libraries of the third millennium, virtual worlds, Web content and…

Reference Books in Special Media. Reference Circular No. 82-4.

ERIC Educational Resources Information Center

Library of Congress, Washington, DC. National Library Service for the Blind and Physically Handicapped.

Based on information contained in producers' catalogs and on responses to a survey conducted by the Reference Section of the Library of Congress National Library Service (NLS) for the Blind and Physically Handicapped, this publication lists reference materials produced in braille or in large type, and sound recordings of reference works available…

Developing a Marketing Orientation in Hospital Library Services: A Case Report.

PubMed

Delawska-Elliott, Basia; Grinstead, Carrie; Martin, Heather J

2015-01-01

When the four Providence Health & Services libraries in Oregon regionalized services and resources, the transition, which was originally met with apprehension from some library users, turned out to be a resounding success. Despite a loss of two-thirds of the professional staff and a decreased budget, the new regionalized library experienced an increase in business and recognition. While many factors contributed to the success, a creative marketing and outreach campaign was a key component. This column describes the steps taken to promote regionalized library reference services and online resources.

Virtual Reference Services.

ERIC Educational Resources Information Center

Brewer, Sally

2003-01-01

As the need to access information increases, school librarians must create virtual libraries. Linked to reliable reference resources, the virtual library extends the physical collection and library hours and lets students learn to use Web-based resources in a protected learning environment. The growing number of virtual schools increases the need…

Knowledge Management and Reference Services

ERIC Educational Resources Information Center

Gandhi, Smiti

2004-01-01

Many corporations are embracing knowledge management (KM) to capture the intellectual capital of their employees. This article focuses on KM applications for reference work in libraries. It defines key concepts of KM, establishes a need for KM for reference services, and reviews various KM initiatives for reference services.

Comparison of WLN, RLIN, and OCLC.

ERIC Educational Resources Information Center

Bolin, Mary K., Ed.

This report examines the costs of and services provided by the three major bibliographic utilities, OCLC (Online Computer Library Center), RLIN (Research Libraries Information Network), and WLN (Western Library Network). The services examined include acquisitions, cataloging, interlibrary loan, and reference. To examine costs, the format of the…

Night Owl: Maryland's After-Hours Reference Service.

ERIC Educational Resources Information Center

Duke, Deborah C.

1994-01-01

Discusses "Night Owl," a Maryland public library's after hours telephone reference service. Issues include project start-up, user profiles, types of questions, volume, after hours reference accessibility, security, costs, service limits, publicity, staffing, and employee turnover. Similar services in other states are cited. (Contains six…

Young Adult Reference Services in the Public Library.

ERIC Educational Resources Information Center

Boylan, Patricia

1984-01-01

Methods suggested for use by public libraries to stay on top of school assignments include a large, loose-leaf type binder entitled "School Assignments" to be kept at reference desk; assignment-related book lists; school assignment forms; and teacher notification forms to alert them if the library cannot fulfill their information…

South Carolina State Program for Library Development, 1975-1980. The Third Supplement to the 1972-1977 Program (FY 76 Amendments).

ERIC Educational Resources Information Center

South Carolina State Library, Columbia.

Goals and objectives for library services, 1975-1980, are presented by the South Carolina Advisory Council on Libraries as a supplement to the original South Carolina State Program for Library Development, 1972-1977. Goals for the state library are in the areas of financial support, reference and interlibrary loan service, centralized programs,…

Mobile Technologies and Roving Reference

ERIC Educational Resources Information Center

Penner, Katherine

2011-01-01

As 21st century librarians, we have made apt adjustments for reaching out into the digital world, but we need to consider the students who still use library services within our walls. We can use available handheld, mobile technologies to help patrons too shy to approach the desk and free library staff to bring reference service directly to patrons.

The Best of the Recent Literature Focusing on the User

ERIC Educational Resources Information Center

Voeller, Stacy L.

2008-01-01

The author's focus for this column within the large universe of the public services literature is on articles which stress what is best for the user. That may mean finding out why faculty use or do not use the physical library, considering the elimination of the reference desk, beginning or enhancing a library's virtual reference services, or…

EARS: Electronic Access to Reference Service.

PubMed Central

Weise, F O; Borgendale, M

1986-01-01

Electronic Access to Reference Service (EARS) is a front end to the Health Sciences Library's electronic mail system, with links to the online public catalog. EARS, which became operational in September 1984, is accessed by users at remote sites with either a terminal or microcomputer. It is menu-driven, allowing users to request: a computerized literature search, reference information, a photocopy of a journal article, or a book. This paper traces the history of EARS and discusses its use, its impact on library staff and services, and factors that influence the diffusion of new technology. PMID:3779167

EARS: Electronic Access to Reference Service.

PubMed

Weise, F O; Borgendale, M

1986-10-01

Electronic Access to Reference Service (EARS) is a front end to the Health Sciences Library's electronic mail system, with links to the online public catalog. EARS, which became operational in September 1984, is accessed by users at remote sites with either a terminal or microcomputer. It is menu-driven, allowing users to request: a computerized literature search, reference information, a photocopy of a journal article, or a book. This paper traces the history of EARS and discusses its use, its impact on library staff and services, and factors that influence the diffusion of new technology.

An Exploratory Study: A Kinesic Analysis of Academic Library Public Service Points

ERIC Educational Resources Information Center

Kazlauskas, Edward

1976-01-01

An analysis of body movements of individuals at reference and circulation public service points in four academic libraries indicated that both receptive and nonreceptive nonverbal behaviors were used by all levels of library employees, and these behaviors influenced patron interaction. (Author/LS)

Reference Revolutions.

ERIC Educational Resources Information Center

Mason, Marilyn Gell

1998-01-01

Describes developments in Online Computer Library Center (OCLC) electronic reference services. Presents a background on networked cataloging and the initial implementation of reference services by OCLC. Discusses the introduction of OCLC FirstSearch service, which today offers access to over 65 databases, future developments in integrated…

The Allama Iqbal Open University Library.

ERIC Educational Resources Information Center

Ul-Hassan, Mahmud

1984-01-01

This profile of an open university library system in Pakistan covers its primary objective; functional organization; library collection and collection development; staffing, budgets and expenditures; library services (users, technical, reference); departmental libraries (on-campus branch, regional); and the library building. A list of 16 library…

Staffing by Design: A Methodology for Staffing Reference

ERIC Educational Resources Information Center

Ward, David; Phetteplace, Eric

2012-01-01

The growth in number and kind of online reference services has resulted in both new users consulting library research services as well as new patterns of service use. Staffing in-person and virtual reference services desks adequately requires a systematic analysis of patterns of use across service points in order to successfully meet fluctuating…

British University Libraries 1977-1987: Some Observations on the Challenges of Declining Resources.

ERIC Educational Resources Information Center

Rodger, Elizabeth M.

1988-01-01

Highlights some of the developments in the following areas that have taken place during the period 1977-87 in British university libraries: (1) library resources; (2) automation; (3) collection building; (4) technical services; (5) reader services; (6) management and staffing; and (7) cooperation. (71 references) (MES)

Outstanding Reference Sources: The 1994 Selection of Recent Titles.

ERIC Educational Resources Information Center

Luchsinger, Dale F.

1994-01-01

Presents an annotated bibliography of 37 outstanding reference sources published in 1993 for small to medium-sized public and academic libraries as selected by the American Library Association's Reference Services Committee. Categories include culture and civilization, biography, general, language and literature, nature, law, religion, technology,…

CD-ROM + Fax = Shared Reference Resources.

ERIC Educational Resources Information Center

Fitzwater, Diana; Fradkin, Bernard

1988-01-01

Describes the Reference by GammaFax Project, which joined nine area libraries to provide cooperative reference access to optical disk databases. The configuration of disk players, microcomputers, and facsimile equipment used by the libraries is explained, and the improvements in cost effectiveness, provision of service, and librarian expertise are…

Creating Fee-Based Online Services: A New Role for Academic Librarians.

ERIC Educational Resources Information Center

Trehub, Aaron

1999-01-01

Discussion of the impact of the Internet on libraries focuses on librarians as creators and marketers of new online services. Describes two fee-based online services at the University of Illinois at Urbana-Champaign and concludes that academic libraries have the ability to create new online services, especially reference services. (Author/LRW)

Identifying Core Reference Competencies from an Employers' Perspective: Implications for Instruction

ERIC Educational Resources Information Center

Saunders, Laura

2012-01-01

Reference services are in transition. Impacted by advances in technology, changing user expectations, and the migration to greater provision of online and distance service, reference in academic libraries today is not the same service it was even just a decade ago. Most literature looks at reference competencies either for a specific service model…

The "Blur" of Federal Information and Services: Implications for University Libraries.

ERIC Educational Resources Information Center

Lippincott, Joan K.; Cheverie, Joan F.

1999-01-01

Discusses the interrelation of product content with associated services, or "blurring" (Davis and Meyer) and its relation to federal information and services. Highlights include the federal role in facilitating use of government-collected information; infrastructure and policy issues; and implications for university library reference services,…

Libraries for People with Handicaps: A Directory of Public Library Resources and Services in Ohio. Second edition.

ERIC Educational Resources Information Center

Ohio State Library, Columbus.

This second edition of the directory contains information collected from 249 public libraries for use by the handicapped, i.e., blind, physically disabled, aged, shut-in, and institutionalized persons. Several changes in format have been made in response to users' reactions to the first edition. For quick reference to library services, materials…

The Role of Free Internet Resources for Library Technical Services and Reference in a Hungarian LIS Continuing Education Course

ERIC Educational Resources Information Center

Koltay, Tibor

2006-01-01

After providing background to Continuing Professional Education (CPE) of librarians in Hungary, this article outlines the content of a course that seeks to make Hungarian librarians familiar with free Internet resources that are usable for library technical services and reference. One of the most important topics covered in the course is the…

Reference and Information Services: An Introduction. Second Edition. Library Science Text Series.

ERIC Educational Resources Information Center

Bopp, Richard E., Ed.; Smith, Linda C., Ed.

This document provides an overview of the concepts and processes behind reference services and the most important sources consulted in answering common reference questions. The book is divided into two parts. Part 1 deals with concepts and theory. It covers ethical aspects of reference service, the reference interview, the principles and goals of…

Blending the Trends: A Holistic Approach to Reference Services

ERIC Educational Resources Information Center

Dempsey, Megan

2011-01-01

The growing trends of tiered reference, roving librarians, and virtual reference offer academic libraries several options for providing the most effective reference service. Increased enrollment at community colleges has prompted a reconsideration of how librarians can balance reference, teaching, and faculty responsibilities. This article…

Marketing Reference Services.

ERIC Educational Resources Information Center

Norman, O. Gene

1995-01-01

Relates the marketing concept to library reference services. Highlights include a review of the literature and an overview of marketing, including research, the marketing mix, strategic plan, marketing plan, and marketing audit. Marketing principles are applied to reference services through the marketing mix elements of product, price, place, and…

We Jumped on the Live Reference Band Wagon, and We Love the Ride!

ERIC Educational Resources Information Center

Schaake, Glenda; Sathan, Eleanor

2003-01-01

Memorial Hall Library in Andover, Massachusetts wanted to offer live reference service online but with limited resources, they couldn't do it alone. The 24/7 Reference cooperative program administered by the California State Library required Memorial Hall's librarians to monitor only 10 hours a week in return for live reference coverage. Memorial…

Market Segmentation for Information Services.

ERIC Educational Resources Information Center

Halperin, Michael

1981-01-01

Discusses the advantages and limitations of market segmentation as strategy for the marketing of information services made available by nonprofit organizations, particularly libraries. Market segmentation is defined, a market grid for libraries is described, and the segmentation of information services is outlined. A 16-item reference list is…

From a Distance: Robust Reference Service via Instant Messaging

ERIC Educational Resources Information Center

Meulemans, Yvonne Nalani; Carr, Allison; Ly, Pearl

2010-01-01

Reference service via instant messaging (IM) has significant potential to benefit distance learners. There has been wide experimentation with IM to expand reference services in libraries across the US, with mixed results. Concern has been expressed that IM cannot provide the same reference experience as face-to-face interactions. One academic…

Here, There, and Everywhere: Reference at the Point-of-Need.

ERIC Educational Resources Information Center

Trump, Judith F.; Tuttle, Ian P.

2001-01-01

Growing numbers of libraries are experimenting with a new form of interactive reference to extend service to their patrons at the point-of-need and time-of-need. Examines digital reference for the altered user culture and point-of-need service products. Describes a pilot project offering chat reference service. Discuses developing service…

Refocusing reference services outside the library building: one library's experience.

PubMed

Lubker, Irene M; Henderson, Margaret E; Canevari, Catharine S; Wright, Barbara A

2010-07-01

In response to changing user needs, the library sought ways to meet new challenges and engage users outside of the building. Librarians were removed from the service desk in order to offer support at locations around campus. The service desk in the library was staffed primarily by paraprofessionals with librarians providing support as needed. Targeted staff training was offered, and different scheduling models were used over a period of time. Restructuring the service desk was a complicated endeavor but provided a number of benefits including expansion of services. Along the way, challenges were met and recognized as learning opportunities.

The Library in the Life of the User: Engaging with People Where They Live and Learn

ERIC Educational Resources Information Center

Connaway, Lynn Silipigni, Comp.

2015-01-01

The contributions in this volume represent a decade of OCLC's user behavior research findings that articulate the need for the design of future library services to be all about the user. Highlights include: (1) People associate the library with books and do not consider the library in relation to online resources or reference services; (2) People…

Doing Virtual Reference along with Everything Else

ERIC Educational Resources Information Center

Garlish, Betsy Harper

2009-01-01

Virtual reference is a service that makes particular sense in a state like Montana. The fourth-largest state by geographic area but 44th by population in the U.S., it has about one library per 11,392 residents. Montana's libraries, including the libraries of Montana Tech of the University of Montana, where the author currently serves as a…

Reference as an Access Service: Collaboration between Reference and Interlibrary Loan Departments

ERIC Educational Resources Information Center

Kern, M. Kathleen; Weible, Cherie L.

2005-01-01

Academic libraries increasingly rely on Interlibrary Loan (ILL) departments to obtain research materials. This adds to the workload of ILL at a time when many libraries are experiencing budget cuts and dwindling staff. Collaboration between ILL and Reference can assist ILL by providing searching expertise. Collaboration is facilitated by the…

Reference Sources on CD-ROM at Indiana University.

ERIC Educational Resources Information Center

Bristow, Ann

1988-01-01

Describes the use of several CD-ROM products to provide access to reference sources in a large academic research library. Equipment and staffing problems and solutions, user reaction, and the impact of optical technologies on the library's fee-based searching service and planning for the future are discussed. (3 references) (Author/CLB)

Rethinking Reference: Consistent Values, New Methods, and Different Tools

ERIC Educational Resources Information Center

Kendrick, Kaetrena Davis

2011-01-01

The core duties of the reference librarian inherently mandate that the work environment is not unlike a kaleidoscope: Students and faculty revolve within and around the library, and reference and public services workers do the same; every move temporarily redesigning the library, its collections, and even its very role on campus into something…

Building Bridges for Collaborative Digital Reference between Libraries and Museums through an Examination of Reference in Special Collections

ERIC Educational Resources Information Center

Lavender, Kenneth; Nicholson, Scott; Pomerantz, Jeffrey

2005-01-01

While a growing number of the digital reference services in libraries have become part of collaborative reference networks, other entities that serve similar information-seeking needs such as special collections and museums have not joined these networks, even though they are answering an increasing number of questions from off-site patrons via…

Inreach: The Inside Step to Outreach

ERIC Educational Resources Information Center

Germain, Carol Anne

2006-01-01

After undertaking the time and energy consuming task of reference assessment, the library might discover that it needs to tweak delivery of service, weed and update the collection, upgrade workstations, or advance marketing strategies to get patrons to use reference materials and services. Like any other product or service, reference departments…

"In Your Face" Reference Service.

ERIC Educational Resources Information Center

Lipow, Anne Grodzins

1999-01-01

Discusses changes in library reference service that have occurred with growing Internet use. Topics include the human factor that is still needed; the nature of reference questions; the goal of user self-sufficiency; the invisible nature of much of librarians' work; and providing real-time, interactive point-of-need service to remote users. (LRW)

New Developments in Information Services.

ERIC Educational Resources Information Center

McAllister, Lois, Ed.

The purpose of this conference was to: (1) improve reference and research library resources and services within its area by identifying, sharing and developing such resources and services and (2) further inter-library cooperation, communication and transportation of materials within the area of the Council. Aware that many information needs exist…

1993 Sourcebook: The Reference for Library Products and Services.

ERIC Educational Resources Information Center

Library Journal, 1992

1992-01-01

This issue provides information on products and services for libraries from companies in North America, including a directory of products and services; a directory of suppliers; a shop-at-home supplier locator, organized by state or region; and a manufacturer's catalog and product showcase of paid advertisements. (LRW)

Location Is Everything: The Use and Marketing of Reference E-Mail

ERIC Educational Resources Information Center

Collins, Susan L.

2006-01-01

Reference e-mail continues to be a vital reference service. This article studies the trends in reference e-mail use over an eight year period. Usage statistics are analyzed particularly in light of the marketing of the service via changes in the location of the service on the official university libraries' Web pages. Included are recommendations…

Library services and user satisfaction in developing countries: a case study.

PubMed

Mairaj, Muhammad Ijaz; Naseer, Mirza Muhammad

2013-12-01

Punjab Institute of Cardiology (PIC) is a recognised teaching hospital for cardiac care in the Punjab province of Pakistan. PIC has established a library to fulfil the research and information needs of health care professionals. This study aims to evaluate the satisfaction of users with the services of PIC library. A purposive sample of 15 health care professionals was selected. A semistructured interview technique based on an interview guide was used for collection of data. The data were qualitatively analysed using a thematic approach. Users of PIC library were satisfied with the library collection, organisation, reference and circulation services, staff attitudes, cooling and heating. They were concerned about library space, hours, furniture and environment, and suggested more availability of electronic library services, newer collections, better Internet access and comfortable furniture. The study proved useful to investigate users' satisfaction with the services of PIC library. It concludes that the PIC library should maintain and strengthen the services with which users are satisfied, and improve those about which they are concerned. The study will be useful to libraries in other developing countries for improvement in their services. © 2013 The authors. Health Information and Libraries Journal © 2013 Health Libraries Group.

The Library as the Community Switchboard. Bay Area Reference Center Workshop, February 14 and 15, 1973.

ERIC Educational Resources Information Center

San Francisco Public Library, CA. Bay Area Reference Center.

In a two-day workshop at the San Francisco Public Library, the staff of the Bay Area Reference Center (BARC) led discussions on how the library can serve as a community information and referral center. Various speakers reviewed the problems and possibilities of such a service and presented guidelines for the establishment, volunteer staffing, and…

Use of Computer-Based Reference Services in Texas Information Exchange Libraries.

ERIC Educational Resources Information Center

Menges, Gary L.

The Texas Information Exchange (TIE) is a state-wide library network organized in 1967 for the purpose of sharing resources among Texas libraries. Its membership includes 37 college and university libraries, the Texas State Library, and ten public libraries that serve as Major Resource Centers in the Texas State Library Communications Network. In…

The National Library of Medicine's Services: Initial Observations on Indexing, Interlibrary Loan, and Reference *

PubMed Central

Langner, Mildred Crowe

1967-01-01

How have the three services—indexing, reference (including history of medicine), and interlibrary loan—been provided throughout the years by NLM, and how have they been used? At the present time of great growth and development, the use of the computer has influenced these services and will continue to figure prominently in plans for the future. NLM's services often have not been well or correctly used by its public, even by librarians. Some of its services, however, need to be provided in more depth and on a higher scale, and they should be publicized more widely. History shows that NLM has been faithful to its basic charge and has gone far beyond it in its service to the medical, educational, and library communities. Medical librarians are most fortunate that such a great national resource exists to provide materials and services to fulfill the needs of their libraries. PMID:6016365

Digital Reference Service in the New Millennium: Planning, Management, and Evaluation. The New Library Series, Number 6.

ERIC Educational Resources Information Center

Lankes, R. David, Ed.; Collins, John W., III, Ed.; Kasowitz, Abby S., Ed.

This book on digital reference services begins with an introduction entitled "The Foundations of Digital Reference" (R. David Lankes). Part 1, "The New Reference Culture: Traits and Trends," includes the following papers: "Why Reference Is about To Change Forever (but Not Completely)" (Joseph Janes);…

Improving Reference Service: The Case for Using a Continuous Quality Improvement Method.

ERIC Educational Resources Information Center

Aluri, Rao

1993-01-01

Discusses the evaluation of library reference service; examines problems with past evaluations, including the lack of long-term planning and a systems perspective; and suggests a method for continuously monitoring and improving reference service using quality improvement tools such as checklists, cause and effect diagrams, Pareto charts, and…

S. R. Ranganathan's Theory of Reference Service.

ERIC Educational Resources Information Center

Varghese, Manoj M.

A study of S. R. Ranganathan's theory of reference service is undertaken by using an historical methodology. It was evident from the literature review that Ranganathan had established that reference service was the most important work and served as the hub of all library practices. There were six factors that were repeatedly considered by…

Library Information Resource Book For Staff.

ERIC Educational Resources Information Center

Potts, Ken; And Others

This guide is the Northern Illinois University (NIU) Libraries' quick reference tool for providing information about its collections, facilities, and services. The articles are arranged in an alphabetic, dictionary format with numerous cross-references, and highlight information on the following: administrative offices; company annual reports;…

Online Search Services in the Public Library: Project Dialib.

ERIC Educational Resources Information Center

Ahlgren, Alice E.

Lockheed has undertaken Project DIALIB to determine whether online retrieval services could be useful to the general public, and if the public library could serve as the linking agent for these services. As part of the study, DIALOG, Lockheed's online reference retrieval system, has been made available to the public through four public libraries…

West Asian Special Libraries and Information Centers.

ERIC Educational Resources Information Center

Harvey, John F.

Special libraries are defined in this paper as those libraries serving such institutions as government offices, private corporations, associations, and university departments. Information centers are similar to special libraries but provide personalized, high quality reference service, usually in science and technology, and often using mechanical…

Less Words, More Action: Using On-the-Fly Videos and Screenshots in Your Library's IM/Chat and Email Reference Transactions

ERIC Educational Resources Information Center

Sekyere, Kwabena

2010-01-01

Email and chat/IM reference services have become a convenient and easily accessible option for the online community and libraries, particularly with increasing amounts of library resources now available electronically. This article gives an overview of Jing, which can be used to produce videos and screenshots on-the-fly, and demonstrates how to…

Report of a cooperative venture between the China Medical University library and the medical library of McGill University.

PubMed Central

Crawford, D S; Xiong, D Z

1988-01-01

In March/April 1986, the medical library at McGill University in Montreal, Canada signed a cooperative agreement with the China Medical University (CMU) Library in Shenyang, China. This paper analyzes the operations of the CMU library within the context of the Chinese system of medical education, health care delivery, and medical librarianship. The CMU library is described in terms of collections, cataloging procedures, filing, public services (reference, bibliographic instruction, circulation, copy service), interlibrary loans, networking, conservation of materials, and personnel. Some interesting comparisons are made between the two libraries with respect to holdings, services provided, and training of staff. The plans for future cooperation are outlined. PMID:3370377

The Internet Public Library: An Intellectual History.

ERIC Educational Resources Information Center

Janes, Joseph

1998-01-01

Describes the ideas, decisions, and discussions behind the Internet Public Library (IPL), their impact, and implementation on the World Wide Web. The focus is on the work of the following development groups: technology; reference; online reference help; online collections; youth; services to librarians; education and outreach; and public…

Evaluating Electronic Reference Services: Issues, Approaches and Criteria.

ERIC Educational Resources Information Center

Novotny, Eric

2001-01-01

Discussion of electronic library reference services focuses on an overview of the chief methodologies available for conducting assessments of electronic services. Highlights include quantitative measures and benchmarks, including equity and access; quality measures; behavioral aspects of quality, including librarian-patron interaction; and future…

The Emergence of Libraries in the Sultanate of Oman.

ERIC Educational Resources Information Center

Karim, Bakri Musa A.

1991-01-01

Describes developments in library services that took place in Oman from 1970-90 and discusses the current status of library development. Topics discussed include the rapid social and economic development in Oman, the lack of human and physical resources, the lack of a national library, and deficiencies in school libraries. (five references) (LRW)

Information Brokers/Free-Lance Librarians: An Alternative Reference Service.

ERIC Educational Resources Information Center

Hogan, Matthew

This paper examines the profession of information brokerage through a look at types of services provided, and through a discussion of major issues, including that of fee for service. The types of information broker and free-lance librarian services are identified: (1) non-profit reference and research services administered by public libraries and…

Libraries at the Crossroads: A Perspective on Libraries and Culture.

ERIC Educational Resources Information Center

Browne, Ray B.

1980-01-01

Claims that libraries have consistently ignored popular culture materials and urges them to reexamine their purpose and to expand collections and services to serve the true cultural needs of their patrons. Thirteen references are listed. (RAA)

Using the Wisconsin-Ohio Reference Evaluation Program (WOREP) to Improve Training and Reference Services

ERIC Educational Resources Information Center

Novotny, Eric; Rimland, Emily

2007-01-01

This article discusses a service quality study conducted in the Pennsylvania State University Libraries. The Wisconsin-Ohio Reference Evaluation Program survey was selected as a valid, standardized instrument. We present our results, highlighting the impact on reference training. A second survey a year later demonstrated that focusing on…

The Relationship between Cultural Diversity and User Needs in Virtual Reference Services

ERIC Educational Resources Information Center

Shachaf, Pnina; Snyder, Mary

2007-01-01

While the racial diversity of academic library users continues to grow, research on the effects of this diversity remains scarce. This study looks at similarities and differences between non-traditional Caucasian and African American library users through content analysis of ninety-four virtual reference transactions.

Media Libraries in Action for Administrators, Teachers, Media Librarians, Library Technicians/Aides, and Volunteer Parents (Helping Programs Grow).

ERIC Educational Resources Information Center

Franklin, Esther, Ed.

Suggestions for improving school library and media services are offered by elementary school media staff in the Sacramento (California) area. This manual consists of one-page reference sheets for each school that responded to a request to share helpful ideas on media services. In addition to a helpful idea or ideas, each sheet includes the name of…

Past into Future: Capturing Library Expertise in a Virtual Library.

ERIC Educational Resources Information Center

Daniels, Wayne; Scardellato, Kathy

1999-01-01

Reports on an initiative by the Toronto Public Library to create the "Virtual Reference Library" (VRL). Describes the first service to be offered, a Dewey application called "Science Net." Discusses the VRL and its precursor, objectives, basis for its funding, technical aspects, progress to date and future direction. (AEF)

Pfau Library Intern Handbook.

ERIC Educational Resources Information Center

Quarton, Barbara

This document is the library intern orientation packet for Pfau Library at California State University, San Bernardino. The packet contains the following: (1) a checklist for training; (2) a list of duties for reference services; (3) a list of "things to know" that includes library and employee rules; (4) frequently asked reference…

Handbook for Student Assistants of New Mexico Tech Library.

ERIC Educational Resources Information Center

New Mexico Inst. of Mining and Technology, Socorro.

Designed to be used in conjunction with a departmental operations manual, this guide for student assistants in the New Mexico Institute of Mining and Technology Library provides basic information about the library as a whole. Topics covered by the guide are: (1) library departments, including reference services, interlibrary loan, technical…

Macintoshed Libraries 4. Fourth Edition.

ERIC Educational Resources Information Center

Valauskas, Edward J., Ed.; Vaccaro, Bill, Ed.

This annual collection contains the following 14 papers about the use of Macintosh computers in libraries: "Of Mice and Macs: The Integration of the Macintosh into the Operations and Services of the University of Tennessee, Memphis Health Science Library" (Lois M. Bellamy); "Networking Reference CD-Roms in the Apple Library"…

Reference Services: A Handmaid's Tale.

ERIC Educational Resources Information Center

Beck, Clare

1991-01-01

Discussion of problems in library reference services focuses on the influence of gender roles. A historical overview of gender roles in the development of American librarianship is presented that highlights stereotyped views of and attitudes toward women, which the author suggests still have influences on librarianship today. (17 references) (LRW)

Fifty Years of Silent Service: A Peek Inside the CIA Library.

ERIC Educational Resources Information Center

Newlen, Robert R.

1998-01-01

Describes the CIA (Central Intelligence Agency) library. Highlights include security measures, a day in the life of two CIA librarians, sample reference questions, collection development, the Historical Intelligence Collection, the CIA Web site, and library modernization. (JAK)

Laser Lights or Dim Bulbs? Evaluating Reference Librarians' Use of Electronic Sources.

ERIC Educational Resources Information Center

Welch, Jeanie M.

1999-01-01

Discusses the evaluation of academic library reference librarians' effectiveness in providing services to patrons using electronic sources based on experiences at the University of North Carolina at Charlotte. Topics include core technical competencies for subject specialists and reference desk service; the Internet; and methods of evaluation.…

Our Experiment in Online, Real-Time Reference.

ERIC Educational Resources Information Center

Broughton, Kelly

2001-01-01

Describes experiences in providing real-time online reference services to users with remote Web access at the Bowling Green State University library. Discusses the decision making process first used to select HumanClick software to communicate via chat; and the selection of a fee-based customer service product, Virtual Reference Desk. (LRW)

Library Kiosks: A Balancing Act

ERIC Educational Resources Information Center

Aegard, Joanna

2010-01-01

In 2009, the author spearheaded the Thunder Bay Public Library's (TBPL) service audit on kiosks. A task force comprising staff from the children's, reference, and adult services departments was formed to work on the audit. Task force members worked together and studied how patrons and staff use kiosks, conducted a literature review, surveyed other…

The Convergence of the Twain or Titanic Collision? BI and Reference in the 1990s' Sea of Change.

ERIC Educational Resources Information Center

Rettig, James

1995-01-01

The future role, scope, and nature of bibliographic instruction (BI) and reference services at academic libraries is unresolved. Both have felt internal pressures and challenges during the past decade. It is suggested that BI and reference share tasks and become a single service. (92 references) (Author/DGM)

If You Can Make It There, You Can Make It Anywhere: Providing Reference and Instructional Library Services in the Virtual Environment

ERIC Educational Resources Information Center

Leonard, Elizabeth; Morasch, Maureen J.

2012-01-01

Despite the old-fashioned view of the academic library as a static institution, libraries can and do change in response to the needs of users and stakeholders. Perhaps the most dramatic shift in services has been the transition from a purely physical to a combination physical/virtual or even virtual-only environment. This article examines how…

A profile of health sciences libraries in Southeast Asia.

PubMed Central

Dhir, S C; Anand, S K

1978-01-01

This paper reports the results of a survey undertaken by the World Health Organization of health sciences libraries in Southeast Asia. It includes information on clientele, budget, personnel, collections, lending policy, dissemination of information, and reference services. The survey indicates that the collections in most of the health sciences libraries in Southeast Asia are deficient and that services provided to readers are inadequate. Recommendations for improvement are outlined. PMID:354704

Linkages Between Library Uses Through the Study of Individual Patron Behavior.

ERIC Educational Resources Information Center

Clark, Philip M.; Benson, James

1985-01-01

Proposes and investigates feasibility of using three new variables in addition to simple activity counts in measuring reference services: (1) user questioning regardless of where activity occurs; (2) treating individual user and question as unit of analysis; and (3) examination of questioning in context of other library use. (11 references) (EJS)

Using Wireless Devices to Enhance Reference and Information Services

ERIC Educational Resources Information Center

Forsyth, Ellen

2006-01-01

A growing number of libraries have installed wireless data connections as a way of providing access to the Internet for members of the public. Some libraries have used their wireless networks to enable staff to use wireless devices to increase their mobility, effectiveness and responsiveness to client need particularly in providing reference and…

Bibliographic Instruction and the Reference Desk: A Symbiotic Relationship.

ERIC Educational Resources Information Center

Vincent, C. Paul

1984-01-01

This essay arguing for retention of sophisticated reference-desk service as separate from library instruction notes brief history of relationship and two fundamental reasons for separation: a "one-shot" lecture could not cover every tool useful for research needs of each individual student; and not all patrons are experiencing library instruction.…

Librarians as Money Makers: The Bottom Line.

ERIC Educational Resources Information Center

Warner, Alice Sizer

1990-01-01

Discusses the monetary aspects of librarianship, focusing on nontraditional library careers such as intrapreneurship (managing a library within an organization as a business) and entrepreneurship. Fee-based library services are considered, and suggestions for becoming a successful information entrepreneur are offered. (10 references) (MES)

Realistic Library Research Methods: Bibliographic Sources Annotated.

ERIC Educational Resources Information Center

Kushon, Susan G.; Wells, Bernice

This guide gives an overview of basic library research methods with emphasis upon developing an understanding of library organization and professional services. Commonly used bibliographic techniques are described for various published and unpublished, print and nonprint materials. Standard reference sources (bibliographies, encyclopedias, annual…

Academic Libraries: "Social" or "Communal?" The Nature and Future of Academic Libraries

ERIC Educational Resources Information Center

Gayton, Jeffrey T.

2008-01-01

The apparent death of academic libraries, as measured by declining circulation of print materials, reduced use of reference services, and falling gate counts, has led to calls for a more "social" approach to academic libraries: installing cafes, expanding group study spaces, and developing "information commons." This study compares these social…

Training for QSC: How McDonald's Makes Library Managers.

ERIC Educational Resources Information Center

Aycock, Anthony

2001-01-01

Written by a former McDonald's manager who earned a master's degree in library science, this article describes how "QSC"--quality, services, and cleanliness--can be applied to libraries in the same way it is used by restaurants. Argues that libraries are simply businesses that cater to customers. (Contains 42 references.) (NB)

Project Management Done Here: Lois Langer--Thompson Hennepin County Library, MN

ERIC Educational Resources Information Center

Library Journal, 2004

2004-01-01

How do you simultaneously renovate a grocery store into a state-of-the-art resource library, supervise the daily operations of five libraries, lead a team in reimagining reference service, and plan your wedding? Ask Lois Langer, coordinating librarian of Hennepin County Library. Her answer: "Project management--you can do anything,…

Demographic Variables as Factors Influencing Accessibility and Utilisation of Library Software by Undergraduates in Two Private Universities in Nigeria

ERIC Educational Resources Information Center

Tolulope, Akano

2017-01-01

Libraries before the 21st century carried out daily routine library task such as cataloguing and classification, acquisition, reference services etc using manual procedures only but the advent of Information Technology as transformed these routine task that libraries can now automate their activities by deploying the use of library software in…

Evaluating Documents Reference Service and the Implications for Improvement.

ERIC Educational Resources Information Center

Parker, June D.

1996-01-01

Presents an evaluation of reference services and government document use at East Carolina University (North Carolina) library. Factors that most affect retrieval success include cataloging and technical problems, the amount of time spent in searching, and staff knowledge. (Author/AEF)

Reaching for the Stars, Goals for the Library Profession

ERIC Educational Resources Information Center

Bloomfield, Masse

1971-01-01

Space colonization will require the microforming of all of man's worded knowledge which will take leadership and dedication for the library profession information service or documentation. (2 references) (AB)

Marketing: Marketing 101 for One-on-One

ERIC Educational Resources Information Center

Germain, Carol Anne; Bergman, Elaine Lasda

2006-01-01

There are occasions at a busy reference desk when contact time with patrons is limited. A solution to this is to create a mediated reference search service where librarians can have the luxury of conducting extended reference interviews. One-on-one searching services can be very beneficial for library patrons, including students, staff,…

The Funding of Library and Information Services in West Africa.

ERIC Educational Resources Information Center

Boadi, B. Y.; Havard-Williams, P.

1984-01-01

Results of a study of the funding patterns of 148 library and information services over a three-year period (1976/77-1978/79) in the Anglophone countries of The Gambia, Ghana, Liberia, Nigeria, and the Sierra Leone reveal that national governments are the main sources of income. Six references are included. (EJS)

Chinese Library Services to a Predominantly Chinese-Speaking Community.

ERIC Educational Resources Information Center

Chan, Stella W.

The San Francisco Public Library has developed some special services for Chinese-speaking patrons. A collection of Chinese materials at the Chinatown branch now contains 9,000 fiction and non-fiction books, 9 newspapers, 19 periodicals, and over 300 phonograph records. Bilingual citizenship books are provided, as are reference books on China and…

Making Embedded Librarians a Part of an Online Community of Learners

ERIC Educational Resources Information Center

Francis, Mary

2012-01-01

This paper will look at the services presently offered to distance students by libraries within the categories of professional staff, access to resources, reference assistance, and library user instruction. It will then offer the argument that these services could be improved by developing embedded librarians within online academic courses as a…

Public Services and Outreach in Rare Book, Manuscript, and Special Collections Libraries.

ERIC Educational Resources Information Center

Traister, Daniel

2003-01-01

Discusses the new emphasis in special collections, especially in academic libraries, on the promotion of materials. Highlights include the economic basis of promotion; exhibitions; classroom ventures; the Web; seminars and other discussion groups; creative writing courses; one-time events; friends, tourists, and the public; and reference services.…

Human Factors of Queuing: A Library Circulation Model.

ERIC Educational Resources Information Center

Mansfield, Jerry W.

1981-01-01

Classical queuing theories and their accompanying service facilities totally disregard the human factors in the name of efficiency. As library managers we need to be more responsive to human needs in the design of service points and make every effort to minimize queuing and queue frustration. Five references are listed. (Author/RAA)

Artificial Intelligence and Expert Systems: Will They Change the Library? Papers Presented at the Annual Clinic on Library Applications of Data Processing (27th, Urbana, Illinois, March 25-27, 1990). Illinois, March 25-27, 1990).

ERIC Educational Resources Information Center

Lancaster, F. W., Ed.; Smith, Linda C., Ed.

Some of the 12 conference papers presented in this proceedings focus on the present and potential capabilities of artificial intelligence and expert systems as they relate to a wide range of library applications, including descriptive cataloging, technical services, collection development, subject indexing, reference services, database searching,…

1927 reference in the new millennium: where is the Automat?

PubMed Central

Worel, Sunny Lynn; Rethlefsen, Melissa Lyle

2003-01-01

James Ballard, director at the Boston Medical Library, tracked questions he received at the reference desk in 1927 to recognize the trend of queries and to record the information for future use. He presented a paper on reference services that listed sixty of his reference questions at the Thirtieth Annual Meeting of the Medical Library Association (MLA) in 1927. During a two-month period in 2001, the authors examined Ballard's questions by attempting to answer them with print sources from the 1920s and with the Internet. The searchers answered 85% of the questions with the Internet and 80% with 1920s reference sources. The authors compared Internet and 1920s print resources for practical use. When answering the questions with 1920s resources, the searchers rediscovered a time in health sciences libraries when there was no Ulrich's Periodicals Directory, no standardized subject headings, and no comprehensive listings of available books. Yet, the authors found many of the 1920s reference materials to be quite useful and often multifunctional. The authors recorded observations regarding the impact of automation on answering reference questions. Even though the Internet has changed the outward appearance of reference services, many things remain the same. PMID:12883575

Adapting Reference for a Unique Group of Distance Learners: Serving the American Institute of Certified Public Accountants (AICPA)

ERIC Educational Resources Information Center

Martin, Maria Mathilde

2004-01-01

When a university acquires the library of a national institute and the institute's active and worldwide membership expects continued and uninterrupted access to services from the collection, shockwaves can reverberate throughout the university's main library and among its staff. This was especially true for the Reference Department of the…

Legal Issues Affecting Libraries and Librarians: Employment Law, Liability and Insurance, Contracts, and Problem Patrons.

ERIC Educational Resources Information Center

Mika, Joseph J.; Shuman, Bruce A.

1988-01-01

This fourth lesson in a continuing education course on legal issues affecting libraries and librarians discusses the library's rights and legal responsibilities in the areas of censorship and intellectual freedom, the Freedom of Information Act and patron privacy, problem patrons, and ethical considerations of library services. (14 references)…

America's Youth Are at Risk: Developing Models for Action in the Nation's Public Libraries.

ERIC Educational Resources Information Center

Flum, Judith G.; Weisner, Stan

1993-01-01

Discussion of public library support systems for at-risk teens focuses on the Bay Area Library and Information System (BALIS) that was developed to improve library services to at-risk teenagers in the San Francisco Bay area. Highlights include needs assessment; staff training; intervention models; and project evaluation. (10 references) (LRW)

Fancy Walkie Talkies, Star Trek Communicators or Roving Reference?

ERIC Educational Resources Information Center

Forsyth, Ellen

2009-01-01

This paper investigates the customer service and library staff benefits of using Vocera badges (www.vocera.com), a portable wireless technology (WiFi), to facilitate roving reference service. Use of portable voice communication devices allows help to be taken to the people and away from service desks. These communication technologies allow library…

Expert Systems in Reference Services.

ERIC Educational Resources Information Center

Roysdon, Christine, Ed.; White, Howard D., Ed.

1989-01-01

Eleven articles introduce expert systems applications in library and information science, and present design and implementation issues of system development for reference services. Topics covered include knowledge based systems, prototype development, the use of artificial intelligence to remedy current system inadequacies, and an expert system to…

Information Seeking Behavior of Library and Information Science Faculty in Research with a Special Reference to the Use of Networked Information Sources and Services: A Case Study Performed at the Graduate School of Library And Information Science at the University of Illinois at Urbana-Champaign (Modified Version)

ERIC Educational Resources Information Center

Abouserie, Hossam Eldin Mohamed Refaat

2007-01-01

The purpose of this study was to explore and investigate the ways faculty at the Graduate School of Library and Information Science at the University of Illinois at Urbana-Champaign use Networked Information Sources And Services to support their research task. Library and Information Sciences faculty at the University of Illinois were chosen as…

Information Seeking Behavior of Library and Information Science Faculty in Research with a Special Reference to the Use of Networked Information Sources and Services: A Case Study Performed at the Graduate School of Library and Information Science at the University of Illinois at Urbana-Champaign

ERIC Educational Resources Information Center

Abouserie, Hossam Eldin Mohamed Refaat

2007-01-01

The purpose of this study was to explore and investigate the ways faculty at the Graduate School of Library and Information Science at the University of Illinois at Urbana-Champaign use Networked Information Sources and Services to support their research task. Library and Information Sciences faculty at the University of Illinois were chosen as…

Library orientation on videotape: production planning and administrative support.

PubMed

Shedlock, J; Tawyea, E W

1989-01-01

New student-faculty-staff orientation is an important public service in a medical library and demands creativity, imagination, teaching skill, coordination, and cooperation on the part of public services staff. The Northwestern University Medical Library (NUML) implemented a video production service in the spring of 1986 and used the new service to produce an orientation videotape for incoming students, new faculty, and medical center staff. Planning is an important function in video production, and the various phases of outlining topics, drafting scripts, matching video sequences, and actual taping of video, voice, and music are described. The NUML orientation videotape demonstrates how reference and audiovisual services merge talent and skills to benefit the library user. Videotape production, however, cannot happen in a vacuum of good intentions and high ideals. This paper also presents the management support and cost analysis needed to make video production services a reality for use by public service departments.

Law Libraries in the Western Region/State of Nigeria.

ERIC Educational Resources Information Center

Okewusi, Peter Agboola

1988-01-01

Reviews the establishment of the Western Regional Ministry of Justice in Nigeria and the subsequent development of law libraries to aid that agency. The functions of the ministry, staffing, and services of the law libraries, and the establishment of a printing office for government publications are described. (5 references) (CLB)

Advertising Agency Libraries: 30 Years of Change.

ERIC Educational Resources Information Center

Christianson, Elin B.; Waldron, Anne M.

1988-01-01

Reports on a survey of advertising agency libraries and compares results of the current study with similar surveys from 1954 and 1969. Characteristics of the parent agency, organizational status and location, budgets, users, staff, collections, indexes and databases, reference books, and library services are the areas addressed. Data are presented…

Trends in Staff Furnishings for Libraries.

ERIC Educational Resources Information Center

Vasi, John

1987-01-01

Factors to be considered in designing a comfortable library work environment are identified as new technology, changing relationships between library staff and patrons, and increased awareness of human needs of staff. Features of furniture and equipment for service desk areas, staff work areas, and office areas are discussed. (5 references) (MES)

Are We There Yet? Evaluating Library Collections, Reference Services, Programs, and Personnel.

ERIC Educational Resources Information Center

Robbins-Carter, Jane; Zweizig, Douglas L.

1985-01-01

This second in a five-lesson tutorial on library evaluation focuses on the evaluation of library collections. Highlights include the seven-step evaluation process described in lesson one; quantitative methods (total size, unfilled requests, circulation, turnover rate); and qualitative methods (impressionistic, list-checking). One required and…

Changes in Reference Question Complexity Following the Implementation of a Proactive Chat System: Implications for Practice

ERIC Educational Resources Information Center

Maloney, Krisellen; Kemp, Jan H.

2015-01-01

There has been longstanding debate about whether the level of complexity of questions received at reference desks and via online chat services requires a librarian's expertise. Continued decreases in the number and complexity of reference questions have all but ended the debate; many academic libraries no longer staff service points with…

See Me, Hear Me: Skype in the Classroom

ERIC Educational Resources Information Center

Foote, Carolyn

2008-01-01

In this article, the author describes how she was able to allow her students to talk with author Cynthia Leitich Smith through Skype, a free Internet telephony service. The author also describes how Skype can be used for recording podcasts and enhancing the reference services of libraries. Here, the author shares ideas on using Skype in libraries.

The Sufficiently Embedded Librarian: Defining and Establishing Productive Librarian-Faculty Partnerships in Academic Libraries

ERIC Educational Resources Information Center

Olivares, Olivia

2010-01-01

How does an academic librarian become embedded in a department or college that is reluctant to accept reference, research or instruction services from the library? In such cases, the would-be embedded librarian may have to settle for "partial" embedding, offering some services where possible and tactfully abstaining from offering others…

Planning for Retrospective Conversion: A Simulation of the OCLC TAPECON Service.

ERIC Educational Resources Information Center

Hanson, Heidi; Pronevitz, Gregory

1989-01-01

Describes a simulation of OCLC's TAPECON retrospective conversion service and its impact on an online catalog in a large university research library. The analysis includes results of Library of Congress Card Numbers, author/title, and title searches, and hit rates based on an analysis of OCLC and locally generated reports. (three references)…

Faculty-Librarian Collaboration for Library Services in the Online Classroom: Student Evaluation Results and Recommended Practices for Implementation

ERIC Educational Resources Information Center

Figa, Elizabeth; Bone, Tonda; Macpherson, Janet R.

2009-01-01

Student success is influenced by their ability to access, evaluate, and use resources. Traditionally, academic librarianship has provided students with these information literacy skills. The increase in distance learning options has created the need for libraries to provide both reference services equitable to those available onsite and access to…

Collection development at the NOAA Central Library

NASA Technical Reports Server (NTRS)

Quillen, Steve R.

1994-01-01

The National Oceanic and Atmospheric Administration (NOAA) Central Library collection, approximately one million volumes, incorporates the holdings of its predecessor agencies. Within the library, the collections are filed separately, based on their source and/or classification schemes. The NOAA Central Library provides a variety of services to users, ranging from quick reference and interlibrary loan to in-depth research and online data bases.

National Software Reference Library (NSRL)

National Institute of Standards and Technology Data Gateway

National Software Reference Library (NSRL) (PC database for purchase)   A collaboration of the National Institute of Standards and Technology (NIST), the National Institute of Justice (NIJ), the Federal Bureau of Investigation (FBI), the Defense Computer Forensics Laboratory (DCFL),the U.S. Customs Service, software vendors, and state and local law enforement organizations, the NSRL is a tool to assist in fighting crime involving computers.

Coding into the Great Unknown: Analyzing Instant Messaging Session Transcripts to Identify User Behaviors and Measure Quality of Service

ERIC Educational Resources Information Center

Maximiek, Sarah; Rushton, Erin; Brown, Elizabeth

2010-01-01

After one year of providing virtual reference service through an instant messaging (IM) service, Binghamton University (BU) Libraries, under the purview of its Digital Reference Committee (DRC), undertook a study of collected session transcripts. The goals of this work were to determine who was using the IM service and why; if staffing for the…

Leveraging technology and staffing in developing a new liaison program.

PubMed

Williams, Jeff; McCrillis, Aileen; McGowan, Richard; Nicholson, Joey; Surkis, Alisa; Thompson, Holly; Vieira, Dorice

2014-01-01

With nearly all library resources and services delivered digitally, librarians working for the New York University Health Sciences Library struggled with maintaining awareness of changing user needs, understanding barriers faced in using library resources and services, and determining knowledge management challenges across the organization. A liaison program was created to provide opportunities for librarians to meaningfully engage with users. The program was directed toward a subset of high-priority user groups to provide focused engagement with these users. Responsibility for providing routine reference service was reduced for liaison librarians to provide maximum time to engage with their assigned user communities.

CD-ROM Troubleshooting Manual: Support for Reference Desk Librarians.

ERIC Educational Resources Information Center

Nipp, Deanna; Shamy, Salwa

1992-01-01

Discusses the impact of CD-ROM services on reference departments and describes the development of a troubleshooting manual for the Library of Science and Medicine at Rutgers University. The seven steps followed in writing the manual are presented, and it is noted that it has proved to be an effective support for reference and CD-ROM services. (21…

Virtual Service, Real Data: Results of a Pilot Study.

ERIC Educational Resources Information Center

Kibbee, Jo; Ward, David; Ma, Wei

2002-01-01

Describes a pilot project at the University of Illinois at Urbana-Champaign reference and undergraduate libraries to test the feasibility of offering real-time online reference service via their Web site. Discusses software selection, policies and procedures, promotion and marketing, user interface, training and staffing, data collection, and…

All We Do Is Chat Chat: Social Networking for the Electronic Resources Librarian

ERIC Educational Resources Information Center

Emery, Jill

2008-01-01

Social networking tools have been getting quite a bit of press in libraryland for the past couple of years. It is considered to be one of the key aspects of a library joining what is referred to as the Library 2.0 movement. In this context, social networking is seen as a library service or library outreach mechanism that utilizes popular social…

32 CFR Appendix D to Part 68 - Addendum for Education Services Between [Name of Educational Institution] and the U.S. Marine Corps

Code of Federal Regulations, 2014 CFR

2014-07-01

... Institution provides instruction via media. (4) When operating on a Marine base, provide library services to the Marine Corps base/installation for students in the form of research and reference materials (e.g... home campus. Services shall also include research and reference material in sufficient quantity to meet...

32 CFR Appendix D to Part 68 - Addendum for Education Services Between [Name of Educational Institution] and the U.S. Marine Corps

Code of Federal Regulations, 2013 CFR

2013-07-01

... Institution provides instruction via media. (4) When operating on a Marine base, provide library services to the Marine Corps base/installation for students in the form of research and reference materials (e.g... home campus. Services shall also include research and reference material in sufficient quantity to meet...

News of the Year.

ERIC Educational Resources Information Center

Albanese, Andrew R.; Oder, Norman; Rogers, Michael; St. Lifer, Evan; Jay, M. Ellen; Milliot, Jim

2001-01-01

Includes three articles that discuss the top stories from "Library Journal", including the demand for librarians, the Digital Millennium Copyright Act, library education, database publishers, electronic research services, the Uniform Computer Information Transactions Act (UCITA), Internet filtering, and electronic reference; the school…

Fundamentals of Reference

ERIC Educational Resources Information Center

Mulac, Carolyn M.

2012-01-01

The all-in-one "Reference reference" you've been waiting for, this invaluable book offers a concise introduction to reference sources and services for a variety of readers, from library staff members who are asked to work in the reference department to managers and others who wish to familiarize themselves with this important area of…

A community of practice: librarians in a biomedical research network.

PubMed

De Jager-Loftus, Danielle P; Midyette, J David; Harvey, Barbara

2014-01-01

Providing library and reference services within a biomedical research community presents special challenges for librarians, especially those in historically lower-funded states. These challenges can include understanding needs, defining and communicating the library's role, building relationships, and developing and maintaining general and subject specific knowledge. This article describes a biomedical research network and the work of health sciences librarians at the lead intensive research institution with librarians from primarily undergraduate institutions and tribal colleges. Applying the concept of a community of practice to a collaborative effort suggests how librarians can work together to provide effective reference services to researchers in biomedicine.

Customer Service: Implications for Reference Practice.

ERIC Educational Resources Information Center

Whitlatch, Jo Bell

1995-01-01

The past decade has seen an increasing emphasis on customer service in business research and management. Two concepts in understanding business customer service practices are discussed: the service encounter and total quality management. Highlights include customer service research and practices in business; implications for library reference…

Not virtual, but a real, live, online, interactive reference service.

PubMed

Jerant, Lisa Lott; Firestein, Kenneth

2003-01-01

In today's fast-paced environment, traditional medical reference services alone are not adequate to meet users' information needs. Efforts to find new ways to provide comprehensive service to users, where and when needed, have often included the use of new and developing technologies. This paper describes the experience of an academic health science library in developing and providing an online, real-time reference service. Issues discussed include selecting software, training librarians, staffing the service, and considering the future of the service. Use statistics, question type analysis, and feedback from users of the service and librarians who staff the service, are also presented.

Choreographing a Life: Kimberly Bolan--Taney Webster Public Library, NY

ERIC Educational Resources Information Center

Library Journal, 2004

2004-01-01

When Kim Taney is not tending 80 workstations on the Webster Public Library's local area network, supervising the pages, working the reference desk, and advising libraries on how to improve teen services, she teaches ballet and choreographs her dance studio's productions. Choreography is a useful skill for someone with such a multifaceted life. As…

Making It Work for Everyone: An Evolving Reference Service.

PubMed

Feldman, Jonquil D; Lopez, Emme; Gaspard, Christine S; Barton, Karen D; Barcenes, Luis F

2018-01-01

At an academic health science center, librarians identified problems, weaknesses, and strengths in reference services. The on-call reference schedule was discontinued and a question flowchart was developed for circulation staff. Only research questions were referred to librarians, who would respond if available. Circulation staff perceived the unscheduled, voluntary model was not working well for the patrons or the staff. After two months, the schedule was reinstated with a hybrid version of the previous on-call format. In the process of changing the service model, the library staff also underwent a cultural change.

Listen to What They Have to Say! Assessing Distance Learners' Satisfaction with Library Services Using a Transactional Survey

ERIC Educational Resources Information Center

Alewine, Michael C.

2012-01-01

This paper examines the evolution and findings of an on-going longitudinal study that is assessing the satisfaction of distance education students with library reference services through the use of a transaction-level survey. The survey's purpose is two-fold: first, it is used to garner valuable input from these students; and second, it also…

Library Services and Construction Act Amendments of 1990. Conference Report (To Accompany H.R. 2742). House of Representatives, 101st Congress, 2nd Session.

ERIC Educational Resources Information Center

Congress of the U.S., Washington, DC.

This conference report on the Library Services and Construction Act Amendments of 1990 includes the text of a substitute amendment agreed to by a committee of House of Representatives and Senate members. Amendments are presented for the following sections of the act: (1) Short Title; References; (2) Definitions; (3) Authorization of…

Continuing Education for the Personnel of Small Public Libraries: Program Development at the Iowa State University Library and Its Public Services Course. Iowa State University Library Series in Continuing Education, no. 2.

ERIC Educational Resources Information Center

Shonrock, Diana D.

This report describes the planning, implementation, and evaluation of a coordinated staff development program to offer certified, non-degree credit to non-professional librarians from small public libraries. The program plan includes a course consisting of five 3-hour sessions covering the reference interview; interlibrary loan, government…

Library Services Funding Assessment

NASA Technical Reports Server (NTRS)

Lorig, Jonathan A.

2004-01-01

The Glenn Technical Library is a science and engineering library that primarily supports research activities at the Glenn Research Center, and provides selected services to researchers at all of the NASA research centers. Resources available in the library include books, journals, CD-ROMs, and access to various online sources, as well as live reference and inter-library loan services. The collection contains over 77,000 books, 800,000 research reports, and print or online access to over 1,400 journals. Currently the library operates within the Logistics and Technical Information Division, and is funded as an open-access resource within the GRC. Some of the research units at the GRC have recently requested that the library convert to a "pay-for-services" model, in which individual research units could fund only those journal subscriptions for which they have a specific need. Under this model, the library would always maintain a certain minimum level of pooled-expense services, including the ready reference and book collections, and inter-library loan services. Theoretically the "pay-for-services" model would encourage efficient financial allocation, and minimize the extent to which paid journal subscriptions go unused. However, this model also could potentially negate the benefits of group purchases for journal subscriptions and access. All of the major journal publishers offer package subscriptions that compare favorably in cost with the sum of individual subscription costs for a similar selection of titles. Furthermore, some of these subscription packages are "consortium" purchases that are funded collectively by the libraries at multiple NASA research centers; such consortia1 memberships would be difficult for the library to pay, if enough GRC research units were to withdraw their pooled contributions. cost of collectively-funded journal access with the cost of individual subscriptions. My primary task this summer is to create the cost dataset framework, and collect as much of the relevant data as possible. Hopefully this dataset will permit the research units at the GRC, and library administration as well, to make informed decisions about future library funding. Prior to the creation of the actual dataset, I established a comprehensive list of the library s print and online journal subscriptions. This list will be useful outside the context of the cost analysis project, as an addition to the library website. The cost analysis dataset s primary fields are: journal name, vendor, publisher, ISSN (International Standard Serial Number, to uniquely identify the titles), stand-alone price, and indication as to the presence of the journal in current GRC Technical Library consortium membership subscriptions. The dataset will hopefully facilitate comparisons between the stand-alone journal prices and the cost of shared journal subscriptions for groups of titles.

42 CFR 4.6 - Reference, bibliographic, reproduction, and consultation services.

Code of Federal Regulations, 2012 CFR

2012-10-01

... requests from health-sciences professionals for services not reasonably available through local or regional... bibliographic information. (c) Information retrieval system computer tapes. To the extent Library resources...

42 CFR 4.6 - Reference, bibliographic, reproduction, and consultation services.

Code of Federal Regulations, 2013 CFR

2013-10-01

... requests from health-sciences professionals for services not reasonably available through local or regional... bibliographic information. (c) Information retrieval system computer tapes. To the extent Library resources...

42 CFR 4.6 - Reference, bibliographic, reproduction, and consultation services.

Code of Federal Regulations, 2010 CFR

2010-10-01

... requests from health-sciences professionals for services not reasonably available through local or regional... bibliographic information. (c) Information retrieval system computer tapes. To the extent Library resources...

42 CFR 4.6 - Reference, bibliographic, reproduction, and consultation services.

Code of Federal Regulations, 2011 CFR

2011-10-01

... requests from health-sciences professionals for services not reasonably available through local or regional... bibliographic information. (c) Information retrieval system computer tapes. To the extent Library resources...

42 CFR 4.6 - Reference, bibliographic, reproduction, and consultation services.

Code of Federal Regulations, 2014 CFR

2014-10-01

... requests from health-sciences professionals for services not reasonably available through local or regional... bibliographic information. (c) Information retrieval system computer tapes. To the extent Library resources...

Now It's Necessary: Virtual Reference Services at Washington State University, Pullman

ERIC Educational Resources Information Center

Nicol, Erica Carlson; Crook, Linda

2013-01-01

While virtual reference services (VRS) are becoming more and more common in academic libraries, implementing and maintaining well-used and effective VRS can be a challenge in the face of competing demands on time, staffing, and funding. Between 2011 and 2012, librarians at Washington State University, Pullman (WSU) have overhauled and reorganized…

Evaluating Remote Reference Service: A Practical Guide to Problems and Solutions

ERIC Educational Resources Information Center

Pomerantz, Jeffrey; Mon, Lorri; McClure, Charles R.

2008-01-01

This paper identifies key methodological issues affecting quality of data in the evaluation of remote reference services. Despite a growing number of studies in this area, no comprehensive effort has been made to identify potential problems and suggest solutions. The strategies proposed in this paper offer practical ways in which libraries can…

Electronic Publishing Alternatives for Collections of America's Diversity. RASD Occasional Papers, Number 18.

ERIC Educational Resources Information Center

Diaz, Karen R., Ed.

This publication was developed by the Reference and Adult Services Division/Machine-Assisted Reference Section/User Access to Services committee of the 1993 ALA (American Library Association) Midwinter meeting, and was designed for archivists, publishers, librarians, and associates in research centers and societies. Information is presented on how…

Ask Here PA: Large-Scale Synchronous Virtual Reference for Pennsylvania

ERIC Educational Resources Information Center

Mariner, Vince

2008-01-01

Ask Here PA is Pennsylvania's new statewide live chat reference and information service. This article discusses the key strategies utilized by Ask Here PA administrators to recruit participating libraries to contribute staff time to the service, the importance of centralized staff training, the main aspects of staff training, and activating the…

The Roles of the Future Library.

ERIC Educational Resources Information Center

Murr, Lawrence E.; Williams, James B.

1987-01-01

Discusses emerging roles for the library and librarian, including services in the following areas: (1) special collection management and reference; (2) information systems; (3) expert systems; (4) electronic publishing; (5) telecommunications networking; and (6) computer support. The technologies of artificial intelligence, graphic imaging,…

The Human Response to Library Automation.

ERIC Educational Resources Information Center

Kirkland, Janice, Ed.

1989-01-01

Eleven articles discuss the response of library users and personnel to automation. Topics covered include computerized reference services, online public access catalogs, paraprofessional staff perceptions of technology, organizational and managerial impacts of automation, workshops on new technology, gender differences in motivation to manage and…

Intellectual Freedom and Privacy: Comments on a National Program for Library and Information Services. Related Paper No. 10.

ERIC Educational Resources Information Center

Molz, R. Kathleen

The civil libertarian aspects of the National Program for Library and Information Science are analyzed. The five assumptions on which the program is based are closely examined for their references to the word "right." Details are given of the historic development of the library profession's increasing concern for the protection of…

OCLC: Yesterday, Today and Tomorrow.

ERIC Educational Resources Information Center

Smith, K. Wayne

1998-01-01

Discusses the Online Computer Library Center's (OCLC) evolution as an organization, highlighting its nonprofit status, financial philosophy, membership role in governance, collections and technical services, resource sharing, and reference services. Presents a chronology of OCLC products, services, and technological innovation 1967-1997. (PEN)

Benchmarking reference services: an introduction.

PubMed

Marshall, J G; Buchanan, H S

1995-01-01

Benchmarking is based on the common sense idea that someone else, either inside or outside of libraries, has found a better way of doing certain things and that your own library's performance can be improved by finding out how others do things and adopting the best practices you find. Benchmarking is one of the tools used for achieving continuous improvement in Total Quality Management (TQM) programs. Although benchmarking can be done on an informal basis, TQM puts considerable emphasis on formal data collection and performance measurement. Used to its full potential, benchmarking can provide a common measuring stick to evaluate process performance. This article introduces the general concept of benchmarking, linking it whenever possible to reference services in health sciences libraries. Data collection instruments that have potential application in benchmarking studies are discussed and the need to develop common measurement tools to facilitate benchmarking is emphasized.

A Library in Your Palm.

ERIC Educational Resources Information Center

Fox, Megan K.

2003-01-01

Examines how librarians are customizing their services and collections for handheld computing. Discusses the widest adoption of PDAs (personal digital assistants) in libraries that serve health and medical communities; PDA-friendly information pages; the reference focus; journals and databases; lending materials; publicity; use of PDAs by library…

The Corporate Library and Issues Management.

ERIC Educational Resources Information Center

Lancaster, F. W.; Loescher, Jane

1994-01-01

Discussion of corporate library services and the role of the librarian focuses on the recognition and tracking of issues of potential significance to the corporation, or issues management. Topics addressed include environmental scanning of relevant literature, and the use of databases to track issues. (16 references) (LRW)

AskNow!--Evaluating an Australian Collaborative Chat Reference Service: A Project Manager's Perspective

ERIC Educational Resources Information Center

Wilson, Fran; Keys, Jacki

2004-01-01

AskNow! online answers Australia-wide, the first nation-wide chat reference service, has been a successful exercise in collaboration and cooperation. This article examines some of the lessons learnt, the challenges of collaboration and possible future directions. AskNow!, an initiative of the Council of Australian State Libraries (CASL), commenced…

"Hi, R U There?" Adventures in Chat Reference Librarianship

ERIC Educational Resources Information Center

Dodge, Heather

2013-01-01

The ability to navigate the vast ocean of available information and perform reference services in digital environments is an essential component of the job for most of today's reference librarians, especially those working in academic libraries. Reference librarians face a challenge: they must be highly skilled at searching for, locating, and…

Are Reference Desks Dying Out?

ERIC Educational Resources Information Center

Carlson, Scott

2007-01-01

This article examines how librarians are struggling to redefine, and in some cases eliminate, the venerable institution of reference desk services and it explores the new ways in which reference questions get answered at university libraries. These include fielding questions through e-mail, instant messaging, and other mobile technologies, making…

Libraries Can Learn from Banks.

ERIC Educational Resources Information Center

Lawrence, Gail H.

1983-01-01

The experiences of banks introducing computerized services to the public are described to provide some idea of what libraries can expect when they introduce online systems. Volume of use of Automated Teller Machines, types of users, introduction of machines, and user acceptance are highlighted. Thirty-two references are cited. (EJS)

An Introduction to Services Accessible on the Internet.

ERIC Educational Resources Information Center

Giguere, Marlene

1992-01-01

Provides an overview of the INTERNET and INTERNET services of interest to libraries, including electronic mail, bulletin boards, electronic publishing, online public access catalogs and databases, and downloaded texts and software. (16 references) (MES)

Culturally Competent Services: Bibliography of Materials from the NCEMCH Library.

ERIC Educational Resources Information Center

National Center for Education in Maternal and Child Health, Arlington, VA.

Culled from the National Center for Education in Maternal and Child Health reference collection, this list contains 186 materials which focus on assessing current services for cultural sensitivity, developing culturally competent services, or providing services in a multicultural health care context. Audiovisual items are included. Each listing…

Internet Use in Libraries in South East Asia with Special Reference to the Role of the Universiti Sains Malaysia Library in Promoting the Use of the Internet for Teaching and Learning.

ERIC Educational Resources Information Center

Rashidah Begum; Wong, Sook Jean

This paper studies the extent of Internet connectivity and usage among Southeast Asian libraries and how many of them are using the Internet to provide electronic information resources and services through their homepages. It also presents a case study of the Universiti Sains Malaysia (USM) Library's strategy in promoting the use of the Internet…

15 CFR 200.115 - Description of services and list of fees, incorporation by reference.

Code of Federal Regulations, 2010 CFR

2010-01-01

... COMMERCE MEASUREMENT SERVICES POLICIES, SERVICES, PROCEDURES, AND FEES § 200.115 Description of services.... Department of Commerce. (4) Federal Depository Libraries. (c) Revisions of SP 250 will be issued from time to... concerning policies, procedures, services, and fees may be obtained by writing the Office of Measurement...

Chronology of KSC and KSC Related Events for 2000

NASA Technical Reports Server (NTRS)

Liston, Elaine E.; Atkins, Donna A.; Guelzow, Deborah A.

2001-01-01

This document is intended to serve as a record of Kennedy Space Center (KSC) events and is a reference source for historians and other researchers. Arrangement is by day and month and individual articles are attributed to published sources. Materials were researched and described by the KSC Library Archivist with assistance from KSC Library Librarians for KSC Library Services Contractor InDyne, Inc.

Services of the Central Education Library of the Peel Board of Education Serving Graduates at Brock University and the Extension Campus of the Ontario Institute of Studies in Education: A Survey.

ERIC Educational Resources Information Center

Wilkins, Catherine E.

1992-01-01

Assesses the resources and services of the Central Education Library of the Peel Board of Education through a survey of the views and opinions of its two primary user groups: (1) members of the Peel Board of Education, and (2) faculty in graduate education programs in Ontario. (19 references) (LAE)

Cost analysis and student survey results of library support for distance education

PubMed Central

Rodman, Ruey L.

2003-01-01

This paper describes the costs associated with providing library support for a series of distance-education courses at The Ohio State University (OSU). These courses are designed as a pilot program offered by the OSU Office of Geriatrics and Gerontology. Costs to the library are analyzed for document delivery, electronic reserves, reference services, and librarian activities. Also included are the results of a student evaluation survey. The students are full-time working professionals who cannot attend regularly scheduled classes on campus. Conclusions extrapolate costs for each course, student, and service. PMID:12568160

IPPF Co-operative Information Service (ICIS). November 1978.

ERIC Educational Resources Information Center

International Planned Parenthood Federation, London (England).

This is a bibliography of family planning material available from the International Planned Parenthood Cooperative Information Service library and documentation services. Entries are made under the following categories: reference books, biographies, family planning and bio-medical science, social sciences related to family planning, international…

What's Wrong with Reference: Coping with Success and Failure at the Reference Desk.

ERIC Educational Resources Information Center

Miller, William

1984-01-01

This essay on problems associated with library reference service and personnel discusses the pros and cons of four approaches designed to improve staff utilization and quality of performance--hiring additional staff, automation, alternative staffing arrangements, and planning and rearrangement of priorities. Fourteen sources are given. (EJS)

Patron Preference in Reference Service Points.

ERIC Educational Resources Information Center

Morgan, Linda

1980-01-01

Behavior of patrons choosing between a person sitting at a counter and one sitting at a desk at each of two reference points was observed at the reference department during remodeling at the M. D. Anderson Library of the University of Houston. Results showed a statistically relevant preference for the counter. (Author/JD)

Reference Service and Bounded Rationality: Helping Students with Research.

ERIC Educational Resources Information Center

Chu, Felix T.

1994-01-01

In university libraries, reference librarians often get ambiguous questions to which they try to give appropriate answers. Because of limitations on resources, time, and mental capability for information processing, the decision-making process involved in answering reference questions becomes bounded by the rationality of these constraints.…

Assertion: A Technique for Handling Troublesome Library Patrons.

ERIC Educational Resources Information Center

Groark, James J.

1979-01-01

Encourages the use of assertion training for librarians to aid them in providing reference service, interviewing for employment, and handling difficult patrons. A list of references and a selection of readers' comments on the article is included. (FM)

MMI Preparatory School Computerized Model Library.

ERIC Educational Resources Information Center

Everhart, Nancy

This booklet provides a detailed description of the computerization of the library of MMI Preparatory School, a private, non-sectarian college preparatory school in Pennsylvania for students in grades 7 through 12. Each of the following functions is investigated: (1) catalog card production; (2) online reference services; (3) circulation; (4) word…

Books and Reading and Singleness of Purpose.

ERIC Educational Resources Information Center

Neill, S. D.

1985-01-01

Argues that in an age of information overload, the public library role is to promote books and reading and warns that public libraries that focus on technologies and information services will become cogs in the engine of material progress rather than fulfilling their role as sources of knowledge. (19 references) (EJS)

Technology

ERIC Educational Resources Information Center

Breakstone, Elizabeth

2008-01-01

This column presents an interview with Nick Baker, Reference and Web Services librarian at Williams College. Baker has produced several films for and about the library profession. In 2007, he won an InfoTubey Award for Outstanding Library YouTube Productions for his work. In this interview, Baker shares his ideas and experiences about this…

The Impact of Automation on Libraries. Final Report.

ERIC Educational Resources Information Center

Cline, Hugh F.; Sinnott, Loraine T.

This project examined a series of alternative policies for the management and funding of university libraries as they adopt and adapt to various information science technologies to accomplish the functions of acquisitions, cataloging, circulation, and reference services. Comparative case studies were completed at the University of Chicago,…

Online Searching in the Small College Library--Ten Years Later.

ERIC Educational Resources Information Center

Smith, Scott; Smith, Jane B.

1991-01-01

Reviews experiences with online searching at the Nazareth College library. Topics discussed include user expectations; actual and perceived search quality; the impact of laser printers; growth in online searching; increases in other reference services; the use of CD-ROM technology; and costs and pricing policies. (LRW)

New Directions in Library and Information Science Education. Final Report. Volume 2.1: Academic Librarian Competencies.

ERIC Educational Resources Information Center

Griffiths, Jose-Marie; And Others

This document contains validated activities and competencies needed by librarians working in an academic library. The activities and competencies are organized according to the functions which academic librarians perform: acquisitions; cataloging; circulation and reader services; collection maintenance; interlibrary loan; management; reference;…

A Basic Library for Savings Institutions. Third Edition.

ERIC Educational Resources Information Center

Skeen, Molly M., Comp.; Wessell, Deborah P., Comp.

This booklet provides brief descriptions of approximately 180 books, journals, looseleaf services, and reference materials pertinent to the thrift industry. It is noted that the bibliography can be used to establish a savings institution library or to update the collection of an existing one. Topics covered include accounting, data processing,…

New Directions in Library and Information Science Education. Final Report. Volume 2.4: Special Librarian Competencies.

ERIC Educational Resources Information Center

Griffiths, Jose-Marie; And Others

This document contains validated activities and competencies needed by librarians working in a special library. The activities and competencies are organized according to the functions which special librarians perform: acquisitions; cataloging; circulation and user services; collection maintenance; interlibrary loan; management; reference; and…

New Directions in Library and Information Science Education. Final Report. Volume 2.2: Public Librarian Competencies.

ERIC Educational Resources Information Center

Griffiths, Jose-Marie; And Others

This document contains validated activities and competencies needed by librarians working in a public library. The activities and competencies are organized according to the functions which public librarians perform: acquisitions; cataloging; circulation and reader services; collection maintenance; interlibrary loan; management; reference; and…

New Directions in Library and Information Science Education. Final Report. Volume 2.3: School Librarian Competencies.

ERIC Educational Resources Information Center

Griffiths, Jose-Marie; And Others

This document contains validated activities and competencies needed by librarians working in a school library. The activities and competencies are organized according to the functions which school librarians perform: acquisitions; cataloging; circulation and reader services; collection maintenance; interlibrary loan; management; reference; and…

A Basic Library for Savings Institutions. Second Edition.

ERIC Educational Resources Information Center

Skeen, Molly M.; Wessell, Deborah P.

This booklet provides brief descriptions of approximately 115 books, journals, looseleaf services, and reference materials pertinent to the thrift industry. It is noted that the bibliography can be used to establish a savings institution library or to update the collection of an existing one. Topics covered include finance, accounting, interest…

The Documentation of Current Affairs in Public Libraries

ERIC Educational Resources Information Center

Smith, Gerry M.

1971-01-01

Current affairs phenomena are inadequately treated by the mass media. Primary materials produced by pressure groups is a valuable complement. Larger public libraries could perform a useful service in making some of the material more widely available. This article explains why and how it should be done. (2 references) (Author/NH)

Report on the Total System Computer Program for Medical Libraries.

ERIC Educational Resources Information Center

Divett, Robert T.; Jones, W. Wayne

The objective of this project was to develop an integrated computer program for the total operations of a medical library including acquisitions, cataloging, circulation, reference, a computer catalog, serials controls, and current awareness services. The report describes two systems approaches: the batch system and the terminal system. The batch…

Looking at the Male Librarian Stereotype.

ERIC Educational Resources Information Center

Dickinson, Thad E.

2002-01-01

Discussion of library profession stereotypes focuses on academic male librarians. Topics include the position of the early academic librarians and the environment in which they worked; the beginnings of reference service; women in academic libraries; men in a feminized profession; and current images of male librarians in motion pictures and…

ASD-RSD; To Merge or Not to Merge

ERIC Educational Resources Information Center

Sinclair, Dorothy

1971-01-01

This paper clarifies the history of the proposal, and comments on some of the issues involved in the merger of the Reference Services Division (RSD) and the Adult Services Division (ASD) of the American Library Association. (MF)

Managing the Web-Enhanced Geographic Information Service.

ERIC Educational Resources Information Center

Stephens, Denise

1997-01-01

Examines key management issues involved in delivering geographic information services on the World Wide Web, using the Geographic Information Center (GIC) program at the University of Virginia Library as a reference. Highlights include integrating the Web into services; building collections for Web delivery; and evaluating spatial information…

A Reference-Intensive Embedded Librarian Program: Kresge Business Administration Library's Program to Support Action-Based Learning at the Ross School of Business

ERIC Educational Resources Information Center

Berdish, Laura; Seeman, Corey

2010-01-01

While a great deal of literature on embedded librarians in academic libraries is focused on the role of instructor, there are many other services that could be provided by librarians working closely with students. The Kresge Business Administration Library (Stephen M. Ross School of Business at the University of Michigan) has created a unique…

Handbook To Facilitate Faculty Awareness of Library Resources and Services: One Library's Initial Response to the College of Business Administration's Search for AACSB Accreditation.

ERIC Educational Resources Information Center

Earle, Katherine Weeks

Created by the College of Business Administration (COBA) and the libraries of the University of Northern Colorado, this 1988-89 handbook was part of a strategic plan to achieve initial accreditation by the American Assembly of Collegiate Schools of Business (AACSB). Constructed by the reference librarian who works directly with COBA, the handbook…

The Hidden Agenda in the Measurement and Evaluation of Reference Service, or, how to Make a Case for Yourself.

ERIC Educational Resources Information Center

Rothstein, Samuel

1989-01-01

Discusses measurement and evaluation as ways to justify reference work to users and library administration. A trivia contest is cited as a way to achieve public recognition, and measuring use of reference materials rather than the number of reference questions is recommended. User surveys and other measures of reference activity and value are also…

Automated Circulation Systems in Libraries Serving the Blind and Physically Handicapped: A Reference Guide for Planning.

ERIC Educational Resources Information Center

Wanger, Judith; And Others

Designed to facilitate communications in future automation projects between library and data processing personnel, especially those projects involving the use of automated systems in the service of disabled patrons, this guide identifies and describes a master set of major circulation system requirements and design considerations, and illustrates…

Chronology of KSC and KSC Related Events for 2011

NASA Technical Reports Server (NTRS)

Liston, Elaine E. (Compiler)

2012-01-01

This document is intended to serve as a record of KSC events and is a reference source for historian and other researchers. Arrangement is by day and month and individual articles are attributed to published sources. Materials were researched and compiled by the KSC Library Archivist for KSC Library Services Contractor, Abacus Technology Corporation.

Chronology of KSC and KSC Related Events for 2008

NASA Technical Reports Server (NTRS)

Liston, Elaine E.

2009-01-01

This document is intended to serve as a record of KSC events and is a reference source for historians and other researchers. Arrangement is by day and month and individual articles are attributed to published sources. Materials were researched and compiled by the KSC Library Archivist for KSC Library Services Contractor, Abacus Technology Corporation.

Valeria Fike: College of DuPage Library, Glen Ellyn, IL

ERIC Educational Resources Information Center

Berry, John N., III

2006-01-01

In this article, the author profiles Valeria Fike, supervisor of reference support and College and Career Information Center services at the College of DuPage Library (CODL), Glen Ellyn, Illinois. Valeria Fike, who supervises some 21 paraprofessionals at CODL, modestly attributes her successful career there to her being "simply in the right…

Drafted: I Want You to Deliver E-Government

ERIC Educational Resources Information Center

Bertot, John Carlo; Jaeger, Paul T.; Langa, Lesley A.; McClure, Charles R.

2006-01-01

Public access to the Internet and computers is transforming public libraries into de facto e-government access points, for such disparate services as disaster relief, Medicare drug plans, and even benefits for children and families. This new role for public libraries is not just user-initiated. Government agencies now refer people to public…

Chronology of KSC and KSC Related Events for 2007

NASA Technical Reports Server (NTRS)

Liston, Elaine E.

2008-01-01

This document is intended to serve as a record of KSC events and is a reference source for historians and other researchers. Arrangement is by day and month and individual articles are attributed to published sources. Materials were researched and compiled by the KSC Library Archivist for KSC Library Services Contractor, InDyne, Inc.

Chronology of KSC and KSC Related Events for 2003

NASA Technical Reports Server (NTRS)

Liston, Elaine E.

2004-01-01

This document is intended to serve as a record of KSC events and is a reference source for historians and other researchers. Arrangement is by day and month and individual articles are attributed to published sources. Materials were researched and described by the KSC Library Archivist for KSC Library Services Contractor, InDyne, Inc.

Chronology of KSC and KSC Related Events for 2005

NASA Technical Reports Server (NTRS)

Liston, Elaine E.

2006-01-01

This document is intended to serve as a record of KSC events and is a reference source for historians and other researchers. Arrangement is by day and month and individual articles are attributed to published sources. Materials were researched and described by the KSC Library .Archivist for KSC Library Services Contractor, InDyne, Inc.

Technical Processing Librarians in the 1980's: Current Trends and Future Forecasts.

ERIC Educational Resources Information Center

Kennedy, Gail

1980-01-01

This review of recent and anticipated advances in library automation technology and methodology includes a review of the effects of OCLC, MARC formatting, AACR2, and increasing costs, as well as predictions of the impact on library technical processing of networking, expansion of automation, minicomputers, specialized reference services, and…

Ordering Chaos: Eva Miller--Multnomah County Library, Portland, OR

ERIC Educational Resources Information Center

Library Journal, 2004

2004-01-01

Eva Miller has a knack for creating order out of disorder. She single-handedly brought Oregon's virtual reference service, Answerland, live in just under 90 days, says Rivkah Sass, now director of the Omaha Public Library. Miller created its web site, designed the graphics, developed marketing materials, and recruited and trained librarians--all…

International Directory of Libraries and Documentation Centres in Terminology = Repertoire international des biblioteques et des centres de documentation en terminologie.

ERIC Educational Resources Information Center

Cousineau, Marie-Josee, Comp.

Designed to assist terminologists, translators, librarians, and documentalists by promoting resource-sharing, networking, and cooperation in the transfer and dissemination of international terminological data, this directory lists information resources and reference services available from 60 libraries and documentation centers around the world.…

Proposal for Implementing Multi-User Database (MUD) Technology in an Academic Library.

ERIC Educational Resources Information Center

Filby, A. M. Iliana

1996-01-01

Explores the use of MOO (multi-user object oriented) virtual environments in academic libraries to enhance reference services. Highlights include the development of multi-user database (MUD) technology from gaming to non-recreational settings; programming issues; collaborative MOOs; MOOs as distinguished from other types of virtual reality; audio…

Use of an Academic Library Web Site Search Engine.

ERIC Educational Resources Information Center

Fagan, Jody Condit

2002-01-01

Describes an analysis of the search engine logs of Southern Illinois University, Carbondale's library to determine how patrons used the site search. Discusses results that showed patrons did not understand the function of the search and explains improvements that were made in the Web site and in online reference services. (Author/LRW)

Chronology of KSC and KSC Related Events for 2006

NASA Technical Reports Server (NTRS)

Liston, Elaine E.

2007-01-01

This document is intended to serve as a record of KSC events and is a reference source for historians and other researchers. Arrangement is by day and month and individual articles are attributed to published sources. Materials were researched and compiled by the KSC Library Archivist for KSC Library Services Contractor, InDyne, Inc.

University Library Strategy Development: A Conceptual Model of Researcher Performance to Inform Service Delivery

ERIC Educational Resources Information Center

Maddox, Alexia; Zhao, Linlin

2017-01-01

This case study presents a conceptual model of researcher performance developed by Deakin University Library, Australia. The model aims to organize research performance data into meaningful researcher profiles, referred to as researcher typologies, which support the demonstration of research impact and value. Three dimensions shaping researcher…

The US National Library of Medicine in the 21st century: expanding collections, nontraditional formats, new audiences.

PubMed

Lacroix, Eve-Marie; Mehnert, Robert

2002-09-01

From the early 1960s, the US National Library of Medicine (NLM) has been a leader in applying computer technology to accomplish traditional bibliographic and reference functions. medline, in the early 1970s, was the first large-scale online medical bibliographic reference system. That role has been altered by today's Web environment, which has increased the number and extent of NLM services and the audience for them. The NLM has formally declared that it will seek to serve the general public after over a century of serving the library and medical communities exclusively. In the last several years, many new services have been introduced to fulfil this mandate, including medlineplus and ClinicalTrials.gov. Also a part of the NLM's vision for the 21st century is the need to ensure that the proliferating forms of electronic health information-bibliographic, full text, graphic, audiovisual-are captured and preserved for posterity. A national library such as the NLM has as much an archival responsibility for this electronic information as for centuries-old printed and manuscript historical treasures.

The Librarian's Internet Survival Guide: Strategies for the High-Tech Reference Desk.

ERIC Educational Resources Information Center

McDermott, Irene E.; Quint, Barbara, Ed.

This guide discusses the use of the World Wide Web for library reference service. Part 1, "Ready Reference on the Web: Resources for Patrons," contains chapters on searching and meta-searching the Internet, using the Web to find people, news on the Internet, quality reference resources on the Web, Internet sites for kids, free full-text…

Where Did the Reference Desk Go? Transforming Staff and Space to Meet User Needs

ERIC Educational Resources Information Center

Bunnett, Brian; Boehme, Andrea; Hardin, Steve; Arvin, Shelley; Evans, Karen; Huey, Paula; LaBella, Carey

2016-01-01

A sharp decline in the number of reference queries prompted the library administration at Indiana State University to begin a project to combine the circulation, reference, and IT desks to reduce staffing at a new consolidated service point. All faculty and staff in the reference/instruction and circulation units participated in the project. The…

Building the Virtual Reference Desk in a 24/7 World. OCLC/Library of Congress Symposium at ALA Midwinter 2001 (Washington, DC, January 12, 2001). Tape 1 [and] Tape 2. [Videotapes].

ERIC Educational Resources Information Center

Library of Congress, Washington, DC.

With the emergence of Web help services, libraries are no longer the lone providers of information. Today's researchers need to find quickly information that is usable, relevant, authoritative, and verifiable. To meet that need, libraries must adapt traditional strengths of acquiring, describing, and serving information to an environment that is…

The organization of successful participative management in a health sciences library.

PubMed Central

Wood, M B

1977-01-01

The University of Washington Health Sciences Library, Seattle, and its participative management process are described in detail. The evolution of the management system is reviewed by interrelating the various phases of the library's growth, its service complexities, and its communication needs. Staff development results of this participative management mode are discussed. Reference is made to the use of group dynamics concepts. The current organizational design, which integrates the participative subunit with the simple line management structure, is considered effective by both the library staff and its director. PMID:843648

Your Guide to Meebo Options: Virtual Reference Summer Meltdown and Fall Shakeout

ERIC Educational Resources Information Center

Breitbach, William

2012-01-01

Competition in the virtual reference market got really hot this past summer. Recent developments in virtual reference offerings suggest the market is much more dynamic than most people would have imagined a short time ago. With Google's acquisition of Meebo and its subsequent decision to shut down the chat widget service, many libraries scrambled…

Planned Parenthood Federation of America: Its Role as Provider of Information Services.

ERIC Educational Resources Information Center

Roberts, Gloria A.

1985-01-01

Planned Parenthood Federation of America was established in 1916 to fulfill the need to provide family planning information and services to women. The Katharine Dexter McCormick Library serves organizational goals by publishing family planning bibliographies, performing literature searches on in-house database, and providing reference services to…

Marketing Reference Services through Bibliographic Instruction at Northland Pioneer College.

ERIC Educational Resources Information Center

Rothlisberg, Allen P.

This report describes how the bibliographic instruction program at the learning resource center of Arizona's Northland Pioneer College (NPC) tries to encourage potential patrons to become aware of, and use, the library's services. It is noted that NPC serves a widely scattered geographic area with a diverse, isolated service population which is…

Chronology of KSC and KSC Related Events for 1998

NASA Technical Reports Server (NTRS)

Liston, Elaine E.

1999-01-01

This document is intended to serve as a record of Kennedy Space Center (KSC) events and is a reference source for historians and other researchers. Arrangement is by day and month and individual articles are attributed to published sources. Materials were researched and described by the KSC Library Archivist for KSC Library Services Contractor Information Dynamics, Inc.

Chronology of KSC and KSC Related Events for 1997

NASA Technical Reports Server (NTRS)

Liston, Elaine E.

1998-01-01

This document is intended to serve as a record of KSC events and is a reference source for historians and other researchers. Arrangement is by day and month and individual articles are attributed to published sources. Materials were researched and described by the KSC Library Archivist for KSC Library Services Contractor, Sherikon Space Systems, Inc.

Chronology of KSC and KSC Related Events for 1996

NASA Technical Reports Server (NTRS)

Nail, Ken, Jr.; Liston, Elaine E.

1997-01-01

The document is intended to serve as a record of KSC events and is a reference source for historians and other researchers. Arrangement is by day and month and individual articles are attributed to published sources. Materials were researched and described by the KSC Library Archivist for KSC Library Services Contractor Sherikon Space Systems, Inc.

The Cost of Interlibrary Loan Services in a Medium-Sized Academic Library.

ERIC Educational Resources Information Center

Naylor, Ted F.

1997-01-01

A one-year study of interlibrary loan expense was conducted at Wichita State University (KS) to identify areas of interlibrary loan expense, compare results of cost studies from large research libraries, and provide a reference point in determining how to best balance Interlibrary loans and commercial document delivery systems. Analyzes salary,…

Chronology of KSC and KSC Related Events for 1999

NASA Technical Reports Server (NTRS)

Liston, Elaine E.

2000-01-01

This document is intended to serve as a record of Kennedy Space Center (KSC) events and is a reference source for historians and other researchers. Arrangement is by day and month and individual articles are attributed to published sources. Materials were researched and described by the KSC Library Archivist for KSC Library Services Contractor InDyne, Inc.

Parliamentary Library and Information Services as Instruments for Democratic Development.

ERIC Educational Resources Information Center

Torres, Patricio Aranda

This paper formulates the means for an improved role for all citizens through a dynamic and interactive parliamentary library and information system. It illustrates the success of such a proposal to strengthen the legitimacy of parliaments by referring to the experience of the Congress of the Republic of Peru and explains what is being done to…

Personnel Administration: The Case Method of Teaching *

PubMed Central

Shaffer, Kenneth R.

1965-01-01

Only recently are case materials being used in the area of personnel administration, general library administration, and reference services. These permit more intellectual involvement on the part of the student than do the generalizations which result from the traditional lecture-discussion techniques. The medical library field has a professional character quite particular to itself. This is illustrated by its highly specialized clienteles, the quite special nature of the materials involved and their control, and the aura of special ethical considerations involved in any aspect of medicine. The development of a body of case materials would seem to have merit as a teaching vehicle for the medical library course, for in-service training in larger medical libraries, for workshops and institutes, and as a learning vehicle for the individual medical librarian. PMID:5832703

Collective Management of Reference Services.

ERIC Educational Resources Information Center

Comer, Cynthia H.; And Others

1988-01-01

Describes a one-year experiment with collective management--i.e., management in which decision-making rests with the department as a whole--in the Oberlin College Library reference department. The planning process, problems, and advantages and disadvantages of this style of management are discussed. Several questions are raised about the…

Queues and Reference Service: Some Implications for Staffing

ERIC Educational Resources Information Center

Regazzi, John J.; Hersberger, Rodney M.

1978-01-01

This study at an academic library used a simulation technique (1) to analyze the extent to which queues develop at a reference desk during peak periods, (2) to propose alternative staffing models to reduce queues, and (3) to examine the cost effectiveness of the alternatives. (Author/JAB)

Reference Manual for Machine-Readable Bibliographic Descriptions. Second Revised Edition.

ERIC Educational Resources Information Center

Dierickx, H., Ed.; Hopkinson, A., Ed.

A product of the UNISIST International Centre for Bibliographic Descriptions (UNIBIB), this reference manual presents a standardized communication format for the exchange of machine-readable bibliographic information between bibliographic databases or other types of bibliographic information services, including libraries. The manual is produced in…

Staff Considerations in Technical Services: The Chameleon Approach.

ERIC Educational Resources Information Center

Foster, Constance L.

1988-01-01

Discusses the need to cope effectively with technological transitions in library technical services and to plan for successful staff development. The areas discussed include changing job skills, financial planning, ergonomics, innovative partnerships, training, and an emphasis on human resources development. (21 references) (Author/CLB)

Management & Supervision Personnel Administration Training; General Reference.

ERIC Educational Resources Information Center

United States Government Printing Office, Washington, DC. Training and Career Development Div.

This report lists 329 books in the library of the Training and Career Development Division of the Personnel Service. The books are listed under six categories. They are: personnel administration (46), management and supervision (60), general reference (57), training (20), American Management Association (AMA) publications (118), and United States…

The Impending Crisis in Government Publications Reference Service.

ERIC Educational Resources Information Center

Zink, Steven D.

1982-01-01

Discusses a dilemma facing government documents librarians as a result of the multitude and complexity of presently available indexing aids to government publications: how to provide the library users with the means for understanding sophisticated access tools and enhanced collections. A 13-entry reference list is included. (Author/JL)

Proceedings, Resource Sharing II, 22nd Military Librarians Workshop

DTIC Science & Technology

1979-01-01

nation Provide adequate trained personnel for the varied and changing Vi demands of librarianship 3 To satisfy these objectives, which can only be met...scholarly research and to library reference work. This ’new’ reference service is seen by some as a revolution in professional librarianship and by others

It Is Not Just about the Schedule: Key Factors in Effective Reference Desk Scheduling and Management

ERIC Educational Resources Information Center

Sciammarella, Susan; Fernandes, Maria Isabel; McKay, Devin

2008-01-01

Reference desk scheduling is one of the most challenging tasks in the organizational structure of an academic library. The ability to turn this challenge into a workable and effective function lies with the scheduler and indirectly the cooperation of all librarians scheduled for reference desk service. It is the scheduler's sensitivity to such…

Have You Got What It Takes...And Are You Using All You Could?

ERIC Educational Resources Information Center

Dyer, Hilary

1994-01-01

Suggests ways of using personal computers in special libraries, including online searching; CD-ROM networks; reference work; current awareness services; press cuttings services; selective dissemination of information; local databases; object linking and embedding; cataloging; acquisitions; circulation; serials control; interlibrary loan; space…

Plug Your Users into Library Resources with OpenSearch Plug-Ins

ERIC Educational Resources Information Center

Baker, Nicholas C.

2007-01-01

To bring the library catalog and other online resources right into users' workspace quickly and easily without needing much more than a short XML file, the author, a reference and Web services librarian at Williams College, learned to build and use OpenSearch plug-ins. OpenSearch is a set of simple technologies and standards that allows the…

Combining IM and Vendor-Based Chat: A Report from the Frontlines of an Integrated Service

ERIC Educational Resources Information Center

Ward, David; Kern, M. Kathleen

2006-01-01

Driven by studies showing that Millennials (ages 18-24) have adopted IM (instant messaging) as a standard communications medium, many libraries are reaching out to their own patrons in this way. At the same time, some of these libraries have invested thousands of dollars in vendor-based chat reference solutions that provide duplicate…

Grant Management Handbook: A Procedures Manual to Uniform Grants and Contract Management Standards Based on Texas Civil Statutes, Article 4413 (32g) and the Common Rule for Uniform Administrative Requirements for Grants and Cooperative Agreements to State and Local Governments.

ERIC Educational Resources Information Center

Conable, Sharon R.

This manual provides a conceptual framework and reference source concerning the reporting, financial contractual, and auditing requirements for recipients of Texas State Library grants funded with state and federal funds under the Library Systems Act (LSA) and the Library Services and Construction Act (LSCA). The handbook is divided into 12…

Study of the Information Dissemination Service--Health Sciences Library, State University of New York at Buffalo.

PubMed Central

Brown, H J; Miller, J K; Pinchoff, D M

1975-01-01

The Information Dissemination Service at the Health Sciences Library, State University of New York at Buffalo, was established June 1970 through a three-year grant from the Lakes Area Regional Medical Program, Inc. Analysis of two samples of user request forms yielded results which significantly substantiate findings in prior biomedical literature utilization studies. The findings demonstrate comparable utilization patterns by user group, age of material, journal titles, language, time to process request, source of reference, and size of institution. PMID:1148441

Team Leader: Tom Peters--TAP Information Services

ERIC Educational Resources Information Center

Library Journal, 2005

2005-01-01

Tom Peters packs 36 hours of work into the confines of a 24-hour day. Without breaking a sweat, he juggles multiple collaborative projects, which currently include an Illinois academic library shared storage facility; a multistate virtual reference and instruction service for blind and visually impaired individuals (InfoEyes); a virtual meeting…

May We Help You Find Something? AskNSDL!

ERIC Educational Resources Information Center

Silverstein, Joanne

2003-01-01

Explains the digital reference service AskNSDL that was developed for the National Science Digital Library (NSDL). Discusses tools used to design the service, including QABuilder software; QuIP (Question Interchange Profile) metadata format standard; GEM (Gateway to Educational Materials) cataloging tool; and the AskERIC question and answer…

47 CFR 54.508 - Technology plans.

Code of Federal Regulations, 2010 CFR

2010-10-01

... 47 Telecommunication 3 2010-10-01 2010-10-01 false Technology plans. 54.508 Section 54.508... SERVICE Universal Service Support for Schools and Libraries § 54.508 Technology plans. (a) Contents. The technology plans referred to in this subpart must include the following five elements: (1) A clear statement...

Microcomputer-Based Access to Machine-Readable Numeric Databases.

ERIC Educational Resources Information Center

Wenzel, Patrick

1988-01-01

Describes the use of microcomputers and relational database management systems to improve access to numeric databases by the Data and Program Library Service at the University of Wisconsin. The internal records management system, in-house reference tools, and plans to extend these tools to the entire campus are discussed. (3 references) (CLB)

Genetics Home Reference: thanatophoric dysplasia

MedlinePlus

... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of Medicine Lister Hill National Center for Biomedical Communications 8600 Rockville Pike, Bethesda, MD 20894, USA HONCode ...

Sources of Anesthesia Literature for Medical Libraries.

ERIC Educational Resources Information Center

Sim, Patrick P.

1979-01-01

Discusses various sources of anesthesia literature that warrants the attention of medical librarians in their services of acquisition and reference and includes a list of serials in anesthesiology and related fields. (FM)

Genetics Home Reference: transthyretin amyloidosis

MedlinePlus

... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of Medicine Lister Hill National Center for Biomedical Communications 8600 Rockville Pike, Bethesda, MD 20894, USA HONCode ...

Genetics Home Reference: Brugada syndrome

MedlinePlus

... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of Medicine Lister Hill National Center for Biomedical Communications 8600 Rockville Pike, Bethesda, MD 20894, USA HONCode ...

Genetics Home Reference: Friedreich ataxia

MedlinePlus

... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of Medicine Lister Hill National Center for Biomedical Communications 8600 Rockville Pike, Bethesda, MD 20894, USA HONCode ...

Genetics Home Reference: frontonasal dysplasia

MedlinePlus

... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of Medicine Lister Hill National Center for Biomedical Communications 8600 Rockville Pike, Bethesda, MD 20894, USA HONCode ...

Genetics Home Reference: Apert syndrome

MedlinePlus

... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of Medicine Lister Hill National Center for Biomedical Communications 8600 Rockville Pike, Bethesda, MD 20894, USA HONCode ...

Subject Indexes vs. Original Documents as Research Sources: A Comparative Account of Text Construction and Use for Academic Libraries.

ERIC Educational Resources Information Center

Eichman, Thomas Lee

An adaptation of Heilprin's model of the path of propagation of human messages is used to explore the truism that more experienced academic researchers tend to go directly to the published literature, while less experienced researchers may rely more on such secondary sources as indexes and other library reference and bibliographic services. The…

Just Curious: Children's Use of Digital Reference Services and Implications for School Library Media Specialists. Guest Writer

ERIC Educational Resources Information Center

Silverstein, Joanne

2007-01-01

Kids ask the darndest questions. And sometimes they ask them in the darndest places, including online information systems that were not designed to answer them. There is a reason for this continuing phenomenon, and an important lesson in it for school library media specialists and other educators. To understand the phenomenon at hand, imagine an…

Biotechnology awareness study, Part 2: Meeting the information needs of biotechnologists.

PubMed Central

Cunningham, D; Grefsheim, S; Simon, M; Lansing, P S

1991-01-01

The second part of the biotechnology awareness study focused on health sciences libraries and how well they are meeting the needs of biotechnologists working in the study's nine medical centers. A survey was conducted over a three-month period to assess the demand for biotechnology-related reference services at nine libraries and the sources the librarians used to answer the questions. Data on monographic and current serial holdings were also collected. At the end of the survey period, librarians were asked for their perceptions about biotechnology research at their institutions and in their geographic areas. Their responses were compared to the responses the scientists at the nine schools gave to the same or similar questions. Results showed few biotechnology-related reference questions were asked of the librarians. The recorded questions dealt with a range of biotechnology subjects. MEDLINE was used to answer 77% of the questions received during the survey period. More detailed notes in MeSH and a guide to online searching for biotechnology topics were suggested by the librarians as ways to improve reference service to this group of researchers. Journal collections were generally strong, with libraries owning from 50% to 87% of the titles on a core list of biotechnology journals compiled for this study. All libraries subscribed to the five titles most often cited by the scientists surveyed. Generally, librarians were unaware of the biotechnology-related research being done on their campuses or in their geographic areas. PMID:1998819

Genetics Home Reference: asphyxiating thoracic dystrophy

MedlinePlus

... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of Medicine Lister Hill National Center for Biomedical Communications 8600 Rockville Pike, Bethesda, MD 20894, USA HONCode ...

Genetics Home Reference: tuberous sclerosis complex

MedlinePlus

... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of Medicine Lister Hill National Center for Biomedical Communications 8600 Rockville Pike, Bethesda, MD 20894, USA HONCode ...

Genetics Home Reference: progressive supranuclear palsy

MedlinePlus

... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of Medicine Lister Hill National Center for Biomedical Communications 8600 Rockville Pike, Bethesda, MD 20894, USA HONCode ...

Genetics Home Reference: GLUT1 deficiency syndrome

MedlinePlus

... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of Medicine Lister Hill National Center for Biomedical Communications 8600 Rockville Pike, Bethesda, MD 20894, USA HONCode ...

Genetics Home Reference: Miller-Dieker syndrome

MedlinePlus

... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of Medicine Lister Hill National Center for Biomedical Communications 8600 Rockville Pike, Bethesda, MD 20894, USA HONCode ...

Genetics Home Reference: sepiapterin reductase deficiency

MedlinePlus

... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of Medicine Lister Hill National Center for Biomedical Communications 8600 Rockville Pike, Bethesda, MD 20894, USA HONCode ...

Genetics Home Reference: task-specific focal dystonia

MedlinePlus

... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of Medicine Lister Hill National Center for Biomedical Communications 8600 Rockville Pike, Bethesda, MD 20894, USA HONCode ...

Genetics Home Reference: Krabbe disease

MedlinePlus

... PubMed Shin D, Feltri ML, Wrabetz L. Altered Trafficking and Processing of GALC Mutants Correlates with Globoid ... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of ...

Genetics Home Reference: neurofibromatosis type 1

MedlinePlus

... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of Medicine Lister Hill National Center for Biomedical Communications 8600 Rockville Pike, Bethesda, MD 20894, USA HONCode ...

Genetics Home Reference: adolescent idiopathic scoliosis

MedlinePlus

... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of Medicine Lister Hill National Center for Biomedical Communications 8600 Rockville Pike, Bethesda, MD 20894, USA HONCode ...

Genetics Home Reference: corticosteroid-binding globulin deficiency

MedlinePlus

... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of Medicine Lister Hill National Center for Biomedical Communications 8600 Rockville Pike, Bethesda, MD 20894, USA HONCode ...

Genetics Home Reference: spinocerebellar ataxia type 3

MedlinePlus

... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of Medicine Lister Hill National Center for Biomedical Communications 8600 Rockville Pike, Bethesda, MD 20894, USA HONCode ...

Genetics Home Reference: Schwartz-Jampel syndrome

MedlinePlus

... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of Medicine Lister Hill National Center for Biomedical Communications 8600 Rockville Pike, Bethesda, MD 20894, USA HONCode ...

Genetics Home Reference: congenital mirror movement disorder

MedlinePlus

... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of Medicine Lister Hill National Center for Biomedical Communications 8600 Rockville Pike, Bethesda, MD 20894, USA HONCode ...

Connecting 24/5 to Millennials: Providing Academic Support Services from a Learning Commons

ERIC Educational Resources Information Center

Moore, Anne Cooper; Wells, Kimberly A.

2009-01-01

This study investigates user preferences for reference and technical support, services, and facilities featured in an academic library and Learning Commons through a 23-item questionnaire distributed to building entrants during one 24-hour period on March 14, 2006. Results revealed a strong preference for face-to-face assistance (including…

New Directions in Library and Information Science Education. Final Report. Volume 2.11: Information Service Company Professional Competencies.

ERIC Educational Resources Information Center

Griffiths, Jose-Marie; And Others

This document contains validated activities and competencies needed by information professionals working in an information service company. The activities and competencies are organized according to the functions which information professionals in such companies perform: project management; reference/analysis of secondary data; research, analysis,…

A new hat for librarians: providing REDCap support to establish the library as a central data hub

PubMed Central

Read, Kevin; LaPolla, Fred Willie Zametkin

2018-01-01

Background REDCap, an electronic data capture tool, supports good research data management, but many researchers lack familiarity with the tool. While a REDCap administrator provided technical support and a clinical data management support unit provided study design support, a service gap existed. Case Presentation Librarians with REDCap expertise sought to increase and improve usage through outreach, workshops, and consultations. In collaboration with a REDCap administrator and the director of the clinical data management support unit, the role of the library was established in providing REDCap training and consultations. REDCap trainings were offered to the medical center during the library’s quarterly data series, which served as a springboard for offering tailored REDCap support to researchers and research groups. Conclusions Providing REDCap support has proved to be an effective way to associate the library with data-related activities in an academic medical center and identify new opportunities for offering data services in the library. By offering REDCap services, the library established strong partnerships with the Information Technology Department, Clinical Data Support Department, and Compliance Office by filling in training gaps, while simultaneously referring users back to these departments when additional expertise was required. These new partnerships continue to grow and serve to position the library as a central data hub in the institution. PMID:29339942

Virtual Reference at a Global University: An Analysis of Patron and Question Type

ERIC Educational Resources Information Center

Rawson, Joseph; Davis, Megan A.; Harding, Julie; Miller, Clare

2013-01-01

This paper covers material presented at the 15th Annual Off-Campus conference (formerly known as the Off Campus Library Services Conference) in Memphis, Tennessee. During the course of this presentation, participants learned how both chat and instant messaging reference are being conducted and evaluated at a major online learning university. This…

User Satisfaction and Service Transactions for a Reference Department in an Illinois Community College Learning Resources Center.

ERIC Educational Resources Information Center

Cornish, Nancy M.

Users of the reference library at Blackhawk Community College (Illinois) were surveyed to determine user satisfaction and the total number of transactions. The survey's objective was to pinpoint problem areas, supply objective information, develop guidelines and standards, and support needed improvements or the continued maintenance of good…

Genetics Home Reference: Bannayan-Riley-Ruvalcaba syndrome

MedlinePlus

... VP, Eng C, Hudgins L. The spectrum and evolution of phenotypic findings in PTEN mutation positive cases ... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of ...

Genetics Home Reference: iron-refractory iron deficiency anemia

MedlinePlus

... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of Medicine Lister Hill National Center for Biomedical Communications 8600 Rockville Pike, Bethesda, MD 20894, USA HONCode ...

Effective Use of Existing Space in Libraries.

ERIC Educational Resources Information Center

Brown, Nancy A.

1981-01-01

Discusses the effective use of stack space through weeding, storage, microfilm, and selection; study space based on student population; and service space by reorganization of staff, collections, and study space. Three references are noted. (CHC)

Genetics Home Reference: beta-ureidopropionase deficiency

MedlinePlus

... disability, and autistic behaviors that affect communication and social interaction. Some people with this condition have an abnormally ... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of ...

Tunnel Vision and Blind Spots: What the Past Tells Us about the Present; Reflections on the Twentieth-Century History of American Librarianship.

ERIC Educational Resources Information Center

Wiegand, Wayne A.

1999-01-01

Reviews the history of United States librarianship. Suggests that the profession has failed to analyze the meaning of library service and its significance to users. Argues that this has limited the ability to understand the present role of the U.S. library and thus affects efforts to plan for the future. Contains 131 references. (Author/LRW)

Providing consumer health information through institutional collaboration.

PubMed Central

Humphries, A W; Kochi, J K

1994-01-01

In the past several years, The Claude Moore Health Sciences Library of the University of Virginia Health Sciences Center (HSC) has noted a growing demand for consumer health information. However, because the primary role of the library is to provide information services to health professionals at the HSC, questions have been raised as to the amount of time, energy, and money that should be expended to provide health care information to consumers. The library staff, because it can provide special expertise regarding the availability and utilization of consumer health materials, has felt the responsibility to participate in HSC initiatives that reach a broad audience. Library efforts in that regard include assisting with inventory and management of patient education materials, participating in a community health promotion task force, collaborating with hospital departments in planning a consumer health information center, establishing a consumer health information reference section in the library, and obtaining a grant to offer a networked health information system to local public and community college libraries. Consumers of health information benefit from the enhanced services that result from combining the expertise of health professionals and patient educators with the information management skills of library staff. PMID:8136761

ASIST 2003: Part II: Panels.

ERIC Educational Resources Information Center

Proceedings of the ASIST Annual Meeting, 2003

2003-01-01

Forty-six panels address topics including women in information science; users and usability; information studies; reference services; information policies; standards; interface design; information retrieval; information networks; metadata; shared access; e-commerce in libraries; knowledge organization; information science theories; digitization;…

Genetics Home Reference: Pallister-Killian mosaic syndrome

MedlinePlus

... qualified healthcare professional . About Selection Criteria for Links Data Files & API Site Map Subscribe Customer Support USA.gov Copyright Privacy Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of ...

Genetics Home Reference: MECP2 duplication syndrome

MedlinePlus

... of autism spectrum disorders that affect communication and social interaction. Females with a MECP2 gene duplication tend to ... Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of ...

A Feminist Analysis of the Voices for Advocacy in Young Adult Services.

ERIC Educational Resources Information Center

Hannigan, Jane Anne

1996-01-01

This article is a study of six women and their contributions to young adult services in public libraries: Mabel Williams, Margaret Scoggin, Jean Carolyn Roos, Margaret A. Edwards, Dorothy M. Broderick, and Mary K. Chelton. The feminist perspective employed focuses on the voices of these women as advocates for young people. Contains 63 references.…

It's Not the Principle, It's the Money of the Thing.

ERIC Educational Resources Information Center

Budd, John M.

1989-01-01

Asserts that, although many arguments in favor of user fees for library services are based on economics, little economic benefit is actually gained by levying charges for some services. A microeconomics model that has been used to demonstrate the benefits of user fees is critiqued, and the issue of accountability is discussed. (23 references) (CLB)

Challenges and Opportunities To Deliver Research Services to Parliamentarians in the Japanese Diet.

ERIC Educational Resources Information Center

Takeda, Michiyo

This paper outlines the challenges and opportunities for the services of the Japanese National Diet Library (NDL), especially the Research and Legislative Reference Bureau by using a SWOT (Strength, Weaknesses, Opportunities, and Threats) analysis. The introduction lists the major goals of the NDL's reform. The second section discusses the NDL's…

"Aska" Do's, Don'ts, and How-To's: Lessons Learned in a Library.

ERIC Educational Resources Information Center

Tomaiuolo, Nicholas G.; Packer, Joan G.

2000-01-01

Examines the growing demand for e-mail reference (Aska) service and how librarians can best manage an electronic help desk. Discusses problems of minimal information and anonymous patrons, followed by views on restricting/not restricting access to the service. Suggests ways to try to screen requests and specify a clientele. Notes the importance of…

Reference Services for the Adult Learner: Challenging Issues for the Traditional and Technological Era.

ERIC Educational Resources Information Center

Sarkodie-Mensah, Kwasi, Ed.

This book offers approaches for teaching adult patrons how and where to find information in libraries and through information services. It includes 34 papers, organized in seven sections, expressing the views of faculty, adult students, and administrators as well as librarians on theories of educational psychology that explain how adults learn.…

Smart Objects, Dumb Archives: A User-Centric, Layered Digital Library Framework

NASA Technical Reports Server (NTRS)

Maly, Kurt; Nelson, Michael L.; Zubair, Mohammad

1999-01-01

Currently, there exist a large number of superb digital libraries, all of which are, unfortunately, vertically integrated and all presenting a monolithic interface to their users. Ideally, a user would want to locate resources from a variety of digital libraries dealing only with one interface. A number of approaches exist to this interoperability issue exist including: defining a universal protocol for all libraries to adhere to; or developing mechanisms to translate between protocols. The approach we illustrate in this paper is to push down the level of universal protocols to one for digital object communication and for communication for simple archives. This approach creates the opportunity for digital library service providers to create digital libraries tailored to the needs of user communities drawing from available archives and individual publishers who adhere to this standard. We have created a reference implementation based on the hyper text transfer protocol (http) with the protocols being derived from the Dienst protocol. We have created a special class of digital objects called buckets and a number of archives based on a NASA collection and NSF funded projects. Starting from NCSTRL we have developed a set of digital library services called NCSTRL+ and have created digital libraries for researchers, educators and students that can each draw on all the archives and individually created buckets.

Technology mediator: a new role for the reference librarian?

PubMed Central

Howse, David K; Bracke, Paul J; Keim, Samuel M

2006-01-01

The Arizona Health Sciences Library has collaborated with clinical faculty to develop a federated search engine that is useful for meeting real-time clinical information needs. This article proposes a technology mediation role for the reference librarian that was inspired by the project, and describes the collaborative model used for developing technology-mediated services for targeted users. PMID:17040566

Ten steps to increase library impact on an academic health sciences campus.

PubMed

Pozdol, Joseph R

2010-07-01

In summer 2009, the Norris Medical Library decided to increase outreach efforts in an attempt to revitalize its role in the USC School of Pharmacy for the upcoming academic year. Active networking in the summer and early fall resulted in an increase in use of both educational and reference services by pharmacy students and faculty; the number of planned instruction sessions for the 2009-2010 academic year increased fivefold. This article identifies ten steps that allowed the Library to expand its role considerably in just a few months. If followed wholly, or in part, these ten steps will help any library become more involved on a health sciences campus.

Improving Employee Performance.

ERIC Educational Resources Information Center

Civil Service Commission, Washington, DC. Library.

This publication in the Personnel Bibliography Series supplements two previous bibliographies on productivity, motivation, and incentive awards and on managing human behavior. It covers materials received in the Civil Service Commission's Library during 1970 and 1971. Categories for which annotated references are provided include…

Genetics Home Reference: dilated cardiomyopathy with ataxia syndrome

MedlinePlus

... qualified healthcare professional . About Selection Criteria for Links Data Files & API Site Map Subscribe Customer Support USA.gov Copyright Privacy Accessibility FOIA Viewers & Players U.S. Department of Health & Human Services National Institutes of Health National Library of ...

State of the art of geoscience libraries and information services

DOE Office of Scientific and Technical Information (OSTI.GOV)

Pruett, N.J.

Geoscience libraries and geoscience information services are closely related. Both are trying to meet the needs of the geoscientists for information and data. Both are also being affected by many trends: increased availability of personal computers; decreased costs of machine readable storage; increased availability of maps in digital format (Pallatto, 1986); progress in graphic displays and in developing Geographic Information System, (GIS) (Kelly and Phillips, 1986); development in artificial intelligence; and the availability of new formats (e.g. CD-ROM). Some additional factors are at work at changing the role of libraries: libraries are coming to recognize the impossibility of collecting everythingmore » and the validity of Bradford's Law unobtrustive studies of library reference services have pointed out that only 50% of the questions are answered correctly it is clear that the number of databases is increasing although good figures for specifically geoscience databases are not available; lists of numeric database are beginning to appear; evaluative (as opposed to purely descriptive) reviews of available bibliographic databases are beginning to appear; more and more libraries are getting online catalogs and results of studies of users of online catalog are being used to improve catalog design; and research is raising consciousness about the value of; and research is raising consciousness about the value of information. All these trends are having or will have an effect on geoscience information.« less

Humanization policy in primary health care: a systematic review

PubMed Central

Nora, Carlise Rigon Dalla; Junges, José Roque

2013-01-01

OBJECTIVE To analyze humanization practices in primary health care in the Brazilian Unified Health System according to the principles of the National Humanization Policy. METHODS A systematic review of the literature was carried out, followed by a meta-synthesis, using the following databases: BDENF (nursing database), BDTD (Brazilian digital library of theses and dissertations), CINAHL (Cumulative Index to nursing and allied health literature), LILACS (Latin American and Caribbean health care sciences literature), MedLine (International health care sciences literature), PAHO (Pan-American Health Care Organization Library) and SciELO (Scientific Electronic Library Online). The following descriptors were used: Humanization; Humanizing Health Care; Reception: Humanized care: Humanization in health care; Bonding; Family Health Care Program; Primary Care; Public Health and Sistema Único de Saúde (the Brazilian public health care system). Research articles, case studies, reports of experiences, dissertations, theses and chapters of books written in Portuguese, English or Spanish, published between 2003 and 2011, were included in the analysis. RESULTS Among the 4,127 publications found on the topic, 40 studies were evaluated and included in the analysis, producing three main categories: the first referring to the infrastructure and organization of the primary care service, made clear the dissatisfaction with the physical structure and equipment of the services and with the flow of attendance, which can facilitate or make difficult the access. The second, referring to the health work process, showed issues about the insufficient number of professionals, fragmentation of the work processes, the professional profile and responsibility. The third category, referring to the relational technologies, indicated the reception, bonding, listening, respect and dialog with the service users. CONCLUSIONS Although many practices were cited as humanizing they do not produce changes in the health services because of the lack of more profound analysis of the work processes and ongoing education in the health care services. PMID:24626556

UnCover on the Web: search hints and applications in library environments.

PubMed

Galpern, N F; Albert, K M

1997-01-01

Among the huge maze of resources available on the Internet, UnCoverWeb stands out as a valuable tool for medical libraries. This up-to-date, free-access, multidisciplinary database of periodical references is searched through an easy-to-learn graphical user interface that is a welcome improvement over the telnet version. This article reviews the basic and advanced search techniques for UnCoverWeb, as well as providing information on the document delivery functions and table of contents alerting service called Reveal. UnCover's currency is evaluated and compared with other current awareness resources. System deficiencies are discussed, with the conclusion that although UnCoverWeb lacks the sophisticated features of many commercial database search services, it is nonetheless a useful addition to the repertoire of information sources available in a library.

Opportunities and Efficiencies in Building a New Service Desk Model.

PubMed

Mayo, Alexa; Brown, Everly; Harris, Ryan

2017-01-01

In July 2015, the Health Sciences and Human Services Library (HS/HSL) at the University of Maryland, Baltimore (UMB), merged its reference and circulation services, creating the Information Services Department and Information Services Desk. Designing the Information Services Desk with a team approach allowed for the re-examination of the HS/HSL's service model from the ground up. With the creation of a single service point, the HS/HSL was able to create efficiencies, improve the user experience by eliminating handoffs, create a collaborative team environment, and engage information services staff in a variety of new projects.

Army Library Institute V: Product/Marketing/Service - Volume I, Report of Proceedings

DTIC Science & Technology

1981-11-01

Strategy for Survival" College and Research Libraries (July) pg. 328-332. Kotler , Philip (1975) Marketing for Nonprofit Organizations (Englewood...refer you to Philip Kotler’s, "Marketing for Non-Profit Organizations" (Prentice-Hall, 1975). The essential Idea of marketing concerns the process by...927-5017 Casey, Philip M. U.S. Army ARRCOM ATTN: DRSAR-LEP-L Rock Island, XL 61299 AV: 793-4208 Cass, Ed C. Chief Archivist, USMA West

Going, going, still there: using the WebCite service to permanently archive cited Web pages.

PubMed

Eysenbach, Gunther

2006-01-01

Scholars are increasingly citing electronic "web references" which are not preserved in libraries or full text archives. WebCite is a new standard for citing web references. To "webcite" a document involves archiving the cited Web page through www.webcitation.org and citing the WebCite permalink instead of (or in addition to) the unstable live Web page.

A Profession Without Limits: The Changing Role of Reference Librarians.

PubMed

Sullo, Elaine; Gomes, Alexandra W

2016-01-01

Reference librarians, specifically those working in academic health sciences environments, have expanded their roles and taken on new and unique responsibilities. While librarians at The George Washington University's Himmelfarb Health Sciences Library continue to provide traditional reference services, they have gone beyond their comfort zone in many cases to become involved in activities that are outside of the librarian's established role. This article describes the current roles of Himmelfarb's reference librarians, as well as the way these librarians prepared for these roles and addressed the associated challenges.

Mediation and the Electronic World.

ERIC Educational Resources Information Center

Swan, John; And Others

1992-01-01

Three articles discuss the issue of the mediator's role in the library of the electronic age. Topics addressed include computer-assisted instruction; online catalogs; computer networks; professional identity; reference service and bibliographic instruction; CD-ROMs; online systems; personal home microcomputers; Internet and list servers;…

Expanding Internationally: OCLC Gears Up.

ERIC Educational Resources Information Center

Chepesiuk, Ron

1997-01-01

Describes the Online Computer Library Center (OCLC) efforts in China, Germany, Canada, Scotland, Jamaica and Brazil. Discusses FirstSearch, an end-user reference service, and WorldCat, a bibliographic database. Highlights international projects developing increased OCLC online availability, database loading software, CD-ROM cataloging,…

Wilsonline.

ERIC Educational Resources Information Center

Nitecki, Danuta A.

1985-01-01

Observations on impact of WILSONLINE (online access to H. W. Wilson's indexes) on the industry, library services, and end users are drawn from interviews with reference librarians, H. W. Wilson administrative staff, and monitors of database industry. Issues addressed include quality, thoroughness, ease of use, and marketing (demand, pricing,…

Oh! Web 2.0, Virtual Reference Service 2.0, Tools and Techniques (I): A Basic Approach

ERIC Educational Resources Information Center

Arya, Harsh Bardhan; Mishra, J. K.

2011-01-01

This study targets librarians and information professionals who use Web 2.0 tools and applications with a view to providing snapshots on how Web 2.0 technologies are used. It also aims to identify values and impact that such tools have exerted on libraries and their services, as well as to detect various issues associated with the implementation…

Beyond the Reference Desk: A Study on the Effectiveness of Low-Cost Distance Library Services at California State University San Marcos

ERIC Educational Resources Information Center

Olivas, Antonia P.; Chan, Ian

2013-01-01

Many of our reference interactions are face-to-face at a desk or in our offices. Unfortunately, not all of our students are on campus. Whether a non-traditional student or a traditional undergraduate, more of our patrons are attending online classes or attending satellite campuses with no librarians on site. It's difficult to reach these students,…

Mental Health and the Law.

ERIC Educational Resources Information Center

Weinstein, Henry C.

1982-01-01

Briefly reviews historical development of mental health and the law as a multidisciplinary field and considers variety of information seekers addressing certain topics of special importance. Pertinent information sources and services are outlined. Fifteen references and a recommended core library for fellowship programs in forensic psychiatry are…

Genetics Home Reference: osteoarthritis

MedlinePlus

... Houard X. Why subchondral bone in osteoarthritis? The importance of the cartilage bone interface in osteoarthritis. Osteoporos ... Reviewed : October 2017 Published : June 26, 2018 The resources on this site should not be used as a substitute ... Department of Health & Human Services National Institutes of Health National Library of ...

National Nutrient Database for Standard Reference - Find Nutrient Value of Common Foods by Nutrient

MedlinePlus

... grams Household * required field ​ USDA Food Composition Databases Software developed by the National Agricultural Library v.3.9.4.1 2018-06-11 NAL Home | USDA.gov | Agricultural Research Service | Plain Language | FOIA | Accessibility Statement | Information Quality | Privacy ...

Open Source Software and the Intellectual Commons.

ERIC Educational Resources Information Center

Dorman, David

2002-01-01

Discusses the Open Source Software method of software development and its relationship to control over information content. Topics include digital library resources; reference services; preservation; the legal and economic status of information; technical standards; access to digital data; control of information use; and copyright and patent laws.…

Genetics Home Reference: pseudoachondroplasia

MedlinePlus

... of Kansas Medical Center Patient Support and Advocacy Resources (4 links) Human Growth Foundation Little People of America National Organization ... Reviewed : January 2013 Published : June 26, 2018 The resources on this site should not be used as a substitute ... Department of Health & Human Services National Institutes of Health National Library of ...

Comparison of Iranian National Medical Library with digital libraries of selected countries.

PubMed

Zare-Farashbandi, Firoozeh; Najafi, Nayere Sadat Soleimanzade; Atashpour, Bahare

2014-01-01

The important role of information and communication technologies and their influence on methods of storing, retrieving information in digital libraries, has not only changed the meanings behind classic library activates but has also created great changes in their services. However, it seems that not all digital libraries provide their users with similar services and only some of them are successful in fulfilling their role in digital environment. The Iranian National Medical library is among those that appear to come short compared to other digital libraries around the world. By knowing the different services provided by digital libraries worldwide, one can evaluate the services provided by Iranian National Medical library. The goal of this study is a comparison between Iranian National Medical library and digital libraries of selected countries. This is an applied study and uses descriptive - survey method. The statistical population is the digital libraries around the world which were actively providing library services between October and December 2011 and were selected by using the key word "Digital Library" in Google search engine. The data-gathering tool was direct access to the websites of these digital libraries. The statistical study is descriptive and Excel software was used for data analysis and plotting of the charts. The findings showed that among the 33 digital libraries investigated worldwide, most of them provided Browse (87.87%), Search (84.84%), and Electronic information retrieval (57.57%) services. The "Help" in public services (48/48%) and "Interlibrary Loan" in traditional services (27/27%) had the highest frequency. The Iranian National Medical library provides more digital services compared to other libraries but has less classic and public services and has less than half of possible public services. Other than Iranian National Medical library, among the 33 libraries investigated, the leaders in providing different services are Library of University of California in classic services, Count Way Library of Medicine in digital services, and Library of Finland in public services. The results of this study show that among the digital libraries investigated, most provided similar public, digital, and classic services and The Iranian National Medical library has been somewhat successful in providing these services compared to other digital libraries. One can also conclude that the difference in services is at least in part due to difference in environments, information needs, and users. Iranian National Medical Library has been somewhat successful in providing library services in digital environment and needs to identify the services which are valuable to its users by identifying the users' needs and special characteristics of its environment.

Using the Big6[TM] To Plan Instruction and Services.

ERIC Educational Resources Information Center

Kearns, Jodi L.

2000-01-01

Explains how the relationship between school library collection development, curriculum development, and information problem solving can be improved by applying the Big6 Skills process to the selection of materials and teacher collaboration. Includes charts for cooperative planning that follow the Big6 Skills. (Contains 3 references.) (LRW)

Culture War in the Collaborative Learning Center

ERIC Educational Resources Information Center

James, Robert

2013-01-01

The transformation of the first floor of Joyner Library into the Collaborative Learning Center produced significant changes to collection and user spaces. Collaboration, in this context, refers to students engaged in teamwork with technology and support services. A Culture War emerged when some faculty, displeased with the loss of the traditional…

IPPF Co-operative Information Service (ICIS). November 1977.

ERIC Educational Resources Information Center

International Planned Parenthood Federation, London (England).

This ICIS bulletin replaces the formal Library Bulletin of the International Planned Parenthood Federation (IPPF). It represents the integration of a bibliographic information network. Entries in ICIS are classified according to the following nine categories: (0) General Reference; (1) IPPF; (2) Family Planning and Health Care; (3) Biomedical…

Thus Spake the OPAC User.

ERIC Educational Resources Information Center

Markey, Karen

1983-01-01

Findings of focused-group interviews conducted for OCLC study of library users and online public access catalogs (OPACs) indicate users like OPACs, have problems finding right subject heading, envision features to improve subject access, want access to more than books, and want OPACs to provide new services. Eight references are listed. (EJS)

Genetics Home Reference: LMNA-related congenital muscular dystrophy

MedlinePlus

... Corbett A, Harbord M, North KN, Clarke NF. Importance and challenge of making an early diagnosis in ... Reviewed : May 2018 Published : June 26, 2018 The resources on this site should not be used as a substitute for ... Department of Health & Human Services National Institutes of Health National Library of ...

Genetics Home Reference: mucolipidosis type IV

MedlinePlus

... PubMed Vergarajauregui S, Puertollano R. Mucolipidosis type IV: the importance of functional lysosomes for efficient autophagy. Autophagy. 2008 ... Reviewed : August 2013 Published : June 26, 2018 The resources on this site should not be used as a substitute ... Department of Health & Human Services National Institutes of Health National Library of ...

Genetics Home Reference: isolated growth hormone deficiency

MedlinePlus

... hormone deficiency type III Patient Support and Advocacy Resources (3 links) Human Growth Foundation Little People UK The MAGIC Foundation ... Reviewed : February 2012 Published : June 26, 2018 The resources on this site should not be used as a substitute ... Department of Health & Human Services National Institutes of Health National Library of ...

Capturing every patron interaction: the move from paper statistics to an electronic system to track the whole library.

PubMed

Vardell, Emily; Loper, Kimberly; Vaidhyanathan, Vedana

2012-01-01

Reference departments track patron interactions to illustrate the type and number of services provided as well as to tailor librarians' time and expertise to the interest and needs of their patrons. Until 2010 the Reference, Education, and Community Engagement Department at the Calder Memorial Library tracked statistics using a complicated system of paper tic sheets and two Excel™ spreadsheets. After considering different electronic systems, the department decided to employ an electronic form created with SurveyMonkey™ to track patron interactions. After the system had been in place for three months, the authors administered a satisfaction and use survey to collect faculty and staff feedback on the new system. Seven months later the authors undertook usability testing to collect further evaluative data on the electronic form. The patron interaction form continues to be used to collect statistics, provide data for annual reviews, and recognize the contributions of all faculty and staff at the library.

Accuracy of telephone reference service in health sciences libraries.

PubMed Central

Paskoff, B M

1991-01-01

Six factual queries were unobtrusively telephoned to fifty-one U.S. academic health sciences and hospital libraries. The majority of the queries (63.4%) were answered accurately. Referrals to another library or information source were made for 25.2% of the queries. Eleven answers (3.6%) were inaccurate, and no answer was provided for 7.8% of the queries. There was a correlation between the number of accurate answers provided and the presence of at least one staff member with a master's degree in library and information science. The correlation between employing a librarian certified by the Medical Library Association (MLA) and providing accurate answers was significant. The majority of referrals were to specific sources. If these "helpful referrals" are counted with accurate answers as correct responses, they total 76.8% of the answers. In a follow-up survey, five libraries stated that they did not provide accurate answers because they did not own an appropriate source. Staff-related problems were given as reasons for other than accurate answers by two of the libraries, while eight indicated that library policy prevented them from providing answers to the public. PMID:2039904

47 CFR 54.511 - Ordering services.

Code of Federal Regulations, 2012 CFR

2012-10-01

... SERVICE Universal Service Support for Schools and Libraries § 54.511 Ordering services. (a) Selecting a provider of eligible services. In selecting a provider of eligible services, schools, libraries, library... eligible services shall not charge schools, school districts, libraries, library consortia, or consortia...

47 CFR 54.511 - Ordering services.

Code of Federal Regulations, 2011 CFR

2011-10-01

... SERVICE Universal Service Support for Schools and Libraries § 54.511 Ordering services. (a) Selecting a provider of eligible services. In selecting a provider of eligible services, schools, libraries, library... eligible services shall not charge schools, school districts, libraries, library consortia, or consortia...

The "Internet of Things": What It Is and What It Means for Libraries.

PubMed

Hoy, Matthew B

2015-01-01

The "Internet of Things" is a popular buzzword but a poorly understood concept. In short, it refers to everyday objects that can sense the environment around them and communicate that data to other objects and services via the Internet. This column will briefly explain what the Internet of Things is and how it might be useful for libraries. It will also discuss some of the problems with and objections to this technology. A list of currently available Internet of Things examples is also included.

Comparison of Iranian National Medical Library with digital libraries of selected countries

PubMed Central

Zare-Farashbandi, Firoozeh; Najafi, Nayere Sadat Soleimanzade; Atashpour, Bahare

2014-01-01

Introduction: The important role of information and communication technologies and their influence on methods of storing, retrieving information in digital libraries, has not only changed the meanings behind classic library activates but has also created great changes in their services. However, it seems that not all digital libraries provide their users with similar services and only some of them are successful in fulfilling their role in digital environment. The Iranian National Medical library is among those that appear to come short compared to other digital libraries around the world. By knowing the different services provided by digital libraries worldwide, one can evaluate the services provided by Iranian National Medical library. The goal of this study is a comparison between Iranian National Medical library and digital libraries of selected countries. Materials and Methods: This is an applied study and uses descriptive – survey method. The statistical population is the digital libraries around the world which were actively providing library services between October and December 2011 and were selected by using the key word “Digital Library” in Google search engine. The data-gathering tool was direct access to the websites of these digital libraries. The statistical study is descriptive and Excel software was used for data analysis and plotting of the charts. Results: The findings showed that among the 33 digital libraries investigated worldwide, most of them provided Browse (87.87%), Search (84.84%), and Electronic information retrieval (57.57%) services. The “Help” in public services (48/48%) and “Interlibrary Loan” in traditional services (27/27%) had the highest frequency. The Iranian National Medical library provides more digital services compared to other libraries but has less classic and public services and has less than half of possible public services. Other than Iranian National Medical library, among the 33 libraries investigated, the leaders in providing different services are Library of University of California in classic services, Count Way Library of Medicine in digital services, and Library of Finland in public services. Results and Discussion: The results of this study show that among the digital libraries investigated, most provided similar public, digital, and classic services and The Iranian National Medical library has been somewhat successful in providing these services compared to other digital libraries. One can also conclude that the difference in services is at least in part due to difference in environments, information needs, and users. Conclusion: Iranian National Medical Library has been somewhat successful in providing library services in digital environment and needs to identify the services which are valuable to its users by identifying the users’ needs and special characteristics of its environment PMID:25540782

Educational services in health sciences libraries: an analysis of the periodical literature, 1975-1986.

PubMed Central

Zachert, M J

1987-01-01

The periodical literature on group instructional services in health sciences libraries was analyzed to determine the nature of these services, their target audiences, and their institutional settings. Three kinds of reports were identified: descriptions of services (70%), reviews of the literature (10.5%), and future-oriented articles that advocate various group instructional services (19.5%). Five target audiences were identified: library users, staff, librarian peers, library science students, and patients. Instructional services were offered primarily in medical school/center libraries, hospital libraries, and the National Library of Medicine and its Regional Medical Libraries (RMLs). To a lesser extent, health sciences educational services are offered through other professional school libraries, library associations and consortia, and schools of library science. There are gaps in the literature in the areas of library experience with marketing, evaluation, administration of the offered educational services, and continuing education for health sciences librarians. PMID:3676534

Educational services in health sciences libraries: an analysis of the periodical literature, 1975-1986.

PubMed

Zachert, M J

1987-07-01

The periodical literature on group instructional services in health sciences libraries was analyzed to determine the nature of these services, their target audiences, and their institutional settings. Three kinds of reports were identified: descriptions of services (70%), reviews of the literature (10.5%), and future-oriented articles that advocate various group instructional services (19.5%). Five target audiences were identified: library users, staff, librarian peers, library science students, and patients. Instructional services were offered primarily in medical school/center libraries, hospital libraries, and the National Library of Medicine and its Regional Medical Libraries (RMLs). To a lesser extent, health sciences educational services are offered through other professional school libraries, library associations and consortia, and schools of library science. There are gaps in the literature in the areas of library experience with marketing, evaluation, administration of the offered educational services, and continuing education for health sciences librarians.

The Off-Campus Library Services Conference Proceedings (7th, San Diego, California, October 25-27, 1995).

ERIC Educational Resources Information Center

Jacob, Carol J., Comp.

This conference proceedings of off-campus library services includes 37 papers covering the following topics: ensuring excellence in distance library services; DePaul University's research consultation service; using videos to promote library service; a virtual academic library project in England; student-centered library instruction off campus;…

Invoking the User from Data to Design

ERIC Educational Resources Information Center

Tempelman-Kluit, Nadaleen; Pearce, Alexa

2014-01-01

Personas, stemming from the field of user-centered design (UCD), are hypothetical users that represent the behaviors, goals, and values of actual users. This study describes the creation of personas in an academic library. With the goal of leveraging service-generated data, the authors coded a sample of chat reference transcripts, producing two…

Genetics Home Reference: giant congenital melanocytic nevus

MedlinePlus

... Feb;74(2):223-9. doi: 10.1097/SAP.0b013e3182920c3d. Citation on PubMed Salgado CM, Basu D, ... Reviewed : December 2014 Published : June 26, 2018 The resources on this site should not be used as a substitute ... Department of Health & Human Services National Institutes of Health National Library of ...

Meeting the Needs of the 21st Century Student

ERIC Educational Resources Information Center

Niles, Phyllis

2011-01-01

This paper will examine the learning needs of millennial students, a generation different from any previous generation, so librarians should adjust their teaching methods to accommodate their needs. Should we, as librarians, consider changing our reference services--the way we present instruction and the materials that we order for the library?…

From Add-On to Mainstream: Applying Distance Learning Models for ALL Students

ERIC Educational Resources Information Center

Zai, Robert, III.; Wesley, Threasa L.

2013-01-01

The use of distance learning technology has allowed Northern Kentucky University's W. Frank Steely Library to remove traditional boundaries between both distance and on-campus students. An emerging model that applies these distance learning methodologies to all students has proven effective for enhancing reference and instructional services. This…

Scientists and Engineers in the Federal Government. Personnel Bibliography Series Number 30.

ERIC Educational Resources Information Center

Witham, Frank

Annotations and bibliographic information are provided for reports, journal articles and other documents referring to scientists and engineers received by the U. S. Civil Service Commission library between 1965 and 1969. The documents are classified and reported in the following sections: supply and demand for technical personnel; personnel…

Learning Objects and Virtual Learning Environments Technical Evaluation Criteria

ERIC Educational Resources Information Center

Kurilovas, Eugenijus; Dagiene, Valentina

2009-01-01

The main scientific problems investigated in this article deal with technical evaluation of quality attributes of the main components of e-Learning systems (referred here as DLEs--Digital Libraries of Educational Resources and Services), i.e., Learning Objects (LOs) and Virtual Learning Environments (VLEs). The main research object of the work is…

Selected Research Tools in Economics, Labor and Industrial Relations.

ERIC Educational Resources Information Center

Kaye, Ronald J.

Twenty-two indexing and abstracting services and general reference sources in the areas of labor and industrial relations are listed in this selective bibliography for users of State University of New York at Albany Libraries. Classification numbers are included for each source and most have annotations. Materials are listed under four…

Mind Your Own Business

ERIC Educational Resources Information Center

Nixon, Judith M.; Kirkwood, Hal P., Jr.

2004-01-01

Like any well-run company deciding on what products and services to offer, a good library should pay attention to customer demand when it is building its business reference collection. What kind of information do business patrons want? Most are looking for company and industry details: a corporate address or name of an officer, financial data for…

The Internet as an External Economy: The Emergence of the Invisible Hand.

ERIC Educational Resources Information Center

Brownrigg, Edwin B.

1991-01-01

Discusses the Internet, an interconnected array of scientific research networks. The role of libraries in the Internet is discussed; the Coalition for Networked Information (CNI) and Advanced Network Services (ANS) are described; and economic issues of the Internet are raised, including external economy and public good. (eight references) (LRW)

California System Development: Peat Marwick Study Pegs Shortcomings

ERIC Educational Resources Information Center

Savage, Noel

1975-01-01

A recent study says that the state hasn't been giving public library systems enough money, that system development has lacked coordination and system planning falls far short of the mark, that interlibrary loan and reference service take too much time and are too costly, and that system personnel need more training. (Author/PF)

Create a Sense of Place for the Mobile Learner

ERIC Educational Resources Information Center

Hemmig, William; Johnstone, Brian T.; Montet, Margaret

2012-01-01

"Sense of place" no longer applies only to the physical library. All students are distance learners to one extent or another, and all distance services must be considered as a single virtual learning commons. Librarians at Bucks County (PA) Community College implement and integrate current teaching, learning, virtual reference, and mobile access…

Genetics Home Reference: short stature, hyperextensibility, hernia, ocular depression, Rieger anomaly, and teething ...

MedlinePlus

... syndrome Orphanet: SHORT syndrome Patient Support and Advocacy Resources (5 links) Human Growth Foundation Little People of America Little People ... Reviewed : December 2013 Published : June 26, 2018 The resources on this site should not be used as a ... Department of Health & Human Services National Institutes of Health National Library of ...

Online Information Services for Secondary School Students. Second Edition.

ERIC Educational Resources Information Center

Aversa, Elizabeth Smith; And Others

This guide addresses the role of online searching in school library media centers. The first section reviews the literature in the area and presents guidelines for planning and implementing online access for students based on the experiences reported. This section lists 44 references. The second section summarizes the results of a 1986 survey of…

47 CFR 54.501 - Eligibility for services provided by telecommunications carriers.

Code of Federal Regulations, 2010 CFR

2010-10-01

...) COMMON CARRIER SERVICES (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries... services to eligible schools, libraries, and consortia including those entities. (b) Schools. (1) Only... under this subpart. (c) Libraries. (1) Only libraries eligible for assistance from a State library...

Mobile technology for expansion of service range medan public library

NASA Astrophysics Data System (ADS)

Siregar, A. R.; Dewiyana, H.

2018-03-01

The information society, especially library users, expects an easier and faster way to get information and share knowledge. The library also implements the best way to provide the best service and the easiest way to disseminate and share information with its users. One technology that allows libraries more closely with their users is mobile technology. This paper aims to determine the basic conditions of mobile technology services and mobile services most needed library users, as well as constraints faced by libraries and users in the application of mobile technology. This paper will help libraries to develop better M-Library services in expanding the reach of library services. Methods of data collection were conducted through surveys through questionnaires, interviews, and direct observation. The results of the use of mobile technology applications in libraries bring great advantages to provide better library services and to improve accessibility of library resources in the easiest way, but due to lack of funds, lack of skills and lack of staff, many libraries are unable to provide this service with very successful.

Extending Climate Analytics as a Service to the Earth System Grid Federation Progress Report on the Reanalysis Ensemble Service

NASA Astrophysics Data System (ADS)

Tamkin, G.; Schnase, J. L.; Duffy, D.; Li, J.; Strong, S.; Thompson, J. H.

2016-12-01

We are extending climate analytics-as-a-service, including: (1) A high-performance Virtual Real-Time Analytics Testbed supporting six major reanalysis data sets using advanced technologies like the Cloudera Impala-based SQL and Hadoop-based MapReduce analytics over native NetCDF files. (2) A Reanalysis Ensemble Service (RES) that offers a basic set of commonly used operations over the reanalysis collections that are accessible through NASA's climate data analytics Web services and our client-side Climate Data Services Python library, CDSlib. (3) An Open Geospatial Consortium (OGC) WPS-compliant Web service interface to CDSLib to accommodate ESGF's Web service endpoints. This presentation will report on the overall progress of this effort, with special attention to recent enhancements that have been made to the Reanalysis Ensemble Service, including the following: - An CDSlib Python library that supports full temporal, spatial, and grid-based resolution services - A new reanalysis collections reference model to enable operator design and implementation - An enhanced library of sample queries to demonstrate and develop use case scenarios - Extended operators that enable single- and multiple reanalysis area average, vertical average, re-gridding, and trend, climatology, and anomaly computations - Full support for the MERRA-2 reanalysis and the initial integration of two additional reanalyses - A prototype Jupyter notebook-based distribution mechanism that combines CDSlib documentation with interactive use case scenarios and personalized project management - Prototyped uncertainty quantification services that combine ensemble products with comparative observational products - Convenient, one-stop shopping for commonly used data products from multiple reanalyses, including basic subsetting and arithmetic operations over the data and extractions of trends, climatologies, and anomalies - The ability to compute and visualize multiple reanalysis intercomparisons

47 CFR 54.501 - Eligibility for services provided by telecommunications carriers.

Code of Federal Regulations, 2012 CFR

2012-10-01

...) COMMON CARRIER SERVICES (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries...) Libraries. (1) Only libraries eligible for assistance from a State library administrative agency under the Library Services and Technology Act (Pub. L. 104-208) and not excluded under paragraphs (b)(2) or (3) of...

Information sources in science and technology in Finland

NASA Technical Reports Server (NTRS)

Haarala, Arja-Riitta

1994-01-01

Finland poses some problems to be overcome in the field of scientific and technical information: a small user community which makes domestic systems costly; great distances within the country between users and suppliers of information; great distances to international data systems and large libraries abroad; and inadequate collections of scientific and technical information. The national bibliography Fennica includes all books and journals published in Finland. Data base services available in Finland include: reference data bases in science and technology; data banks for decision making such as statistical time series or legal proceedings; national bibliographies; and library catalogs.

Factors Influencing Competence and Performance of Reference Librarians in Academic Libraries in Nigeria.

ERIC Educational Resources Information Center

Omoniyi, Joseph O.

2002-01-01

Reports on research that focused on competence and performance of reference libraries in academic libraries in Nigeria. Includes recommendations for improving competence and performance, including the reference process; staffing and other resources; education for reference librarians; knowledge of modern technology; and emotional stability and…

Raising the Bar or Training Library Technicians To Assume Reference Responsibilities.

ERIC Educational Resources Information Center

Brandys, Barbara; Daghita, Joan; Whitmore, Susan

This paper reports on a program at the National Institutes of Health (NIH) Library that was instituted to train library technicians to work at the Information Desk as Reference Assistants; the objectives of the program were to train library technicians to become reference assistants, to free up librarians' time for new work assignments, and to…

Meeting the Needs of the "Invisible University:" Identifying Information Needs of Postdoctoral Scholars in the Sciences

ERIC Educational Resources Information Center

Gunapala, Nirmala

2014-01-01

Academic libraries seek to play a central role in supporting the research enterprise on their campuses. Postdoctoral scholars ("postdocs") make substantial contributions to academic research and are an important group toward which services can be marketed. They are also difficult to find on many campuses, with some studies referring to…

Making Choices in the Virtual World: The New Model at United Technologies Information Network.

ERIC Educational Resources Information Center

Gulliford, Bradley

1998-01-01

Describes changes in services of the United Technologies Corporation Information Network from a traditional library system to a virtual system of World Wide Web sites, a document-delivery unit, telephone and e-mail reference, and desktop technical support to provide remote access. Staff time, security, and licensing issues are addressed.…

Information Use and Barriers on a Mobile App in Distance Learning

ERIC Educational Resources Information Center

Du, Yunfei

2015-01-01

Mobile technologies such as iPhone apps make it possible for learners to freely access course content management systems, library Web sites, as well as reference services from anywhere, anytime. This paper reviewed the current status of mobile learning and suggested possible factors influencing the use of mobile apps in online learning. The author…

Navigating the Information Ocean: Charting the Course. Abstracts from the Academic Library Association of Ohio Annual Conference (Columbus, Ohio, November 4, 1994).

ERIC Educational Resources Information Center

Academic Library Association of Ohio.

Abstracts of 14 papers presented at the conference are provided here. Titles are: "Electronic Information Terraforming: Designing and Implementing a Front-end System Using World-Wide Web Technology" (Abbie Basile; And Others); "Characteristics of Generation X and Implications for Reference and Instructional Services" (Catherine…

The Technology of Evidence-Based Practice: Tools for Navigating the Health Sciences Literature

ERIC Educational Resources Information Center

Townsend, Whitney

2011-01-01

Medical and health sciences libraries have incorporated the elements of evidence-based practice (EBP) into their reference services, instruction, and online resource development for years. While EBP focuses on the use of medical and health sciences literature in the clinical environment (i.e., making decisions about how to treat a particular…

School Library Media Centers in a Statewide Network.

ERIC Educational Resources Information Center

Fox, Carol

1990-01-01

Description of library services in Illinois focuses on school libraries and youth services. Topics discussed include multitype library systems; automation; youth services consultants; data collection for youth services; resource sharing for schools; promotion of reading and library programs; communications networks; and standards and certification…

76 FR 10916 - Sunshine Act Meeting of the National Museum and Library Services Board

Federal Register 2010, 2011, 2012, 2013, 2014

2011-02-28

... Library Services Board AGENCY: Institute of Museum and Library Services (IMLS), NFAH. ACTION: Notice of... Library Services Board. This notice also describes the function of the Board. Notice of the meeting is... p.m. AGENDA: Twentieth Meeting of the National Museum and Library Service Board Meeting: 1 p.m.-4 p...

Iowa DOT library services, collection & technology assessment.

DOT National Transportation Integrated Search

2014-07-01

Assesses the impact of library services on research projects, proposes methods to improve the impact of : library services on research projects, assesses current library technology systems and proposes upgrades, : assesses current library collection ...

Enterprise Reference Library

NASA Technical Reports Server (NTRS)

Bickham, Grandin; Saile, Lynn; Havelka, Jacque; Fitts, Mary

2011-01-01

Introduction: Johnson Space Center (JSC) offers two extensive libraries that contain journals, research literature and electronic resources. Searching capabilities are available to those individuals residing onsite or through a librarian s search. Many individuals have rich collections of references, but no mechanisms to share reference libraries across researchers, projects, or directorates exist. Likewise, information regarding which references are provided to which individuals is not available, resulting in duplicate requests, redundant labor costs and associated copying fees. In addition, this tends to limit collaboration between colleagues and promotes the establishment of individual, unshared silos of information The Integrated Medical Model (IMM) team has utilized a centralized reference management tool during the development, test, and operational phases of this project. The Enterprise Reference Library project expands the capabilities developed for IMM to address the above issues and enhance collaboration across JSC. Method: After significant market analysis for a multi-user reference management tool, no available commercial tool was found to meet this need, so a software program was built around a commercial tool, Reference Manager 12 by The Thomson Corporation. A use case approach guided the requirements development phase. The premise of the design is that individuals use their own reference management software and export to SharePoint when their library is incorporated into the Enterprise Reference Library. This results in a searchable user-specific library application. An accompanying share folder will warehouse the electronic full-text articles, which allows the global user community to access full -text articles. Discussion: An enterprise reference library solution can provide a multidisciplinary collection of full text articles. This approach improves efficiency in obtaining and storing reference material while greatly reducing labor, purchasing and duplication costs. Most importantly, increasing collaboration across research groups provides unprecedented access to information relevant to NASA s mission. Conclusion: This project is an expansion and cost-effective leveraging of the existing JSC centralized library. Adding key word and author search capabilities and an alert function for notifications about new articles, based on users profiles, represent examples of future enhancements.

78 FR 9945 - Sunshine Act Meeting of the National Museum and Library Services Board

Federal Register 2010, 2011, 2012, 2013, 2014

2013-02-12

... NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES Institute of Museum and Library Services Sunshine Act Meeting of the National Museum and Library Services Board AGENCY: Institute of Museum and Library Services (IMLS), NFAH. ACTION: Notice of Meeting. SUMMARY: The National Museum and Library...

Comprehensive Long-Range Program for Library Services in Wisconsin.

ERIC Educational Resources Information Center

Wisconsin State Dept. of Public Instruction, Madison. Div. of Library Services.

The main areas of concern in this long-range development program to meet the requirements of the Library Services and Construction Act are the following: public library development and facilities, public library services for the disadvantaged, library services for the blind, physically handicapped and institutionalized persons, intertype library…

78 FR 23311 - Sunshine Act Meeting of the National Museum and Library Services Board

Federal Register 2010, 2011, 2012, 2013, 2014

2013-04-18

... NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES Institute of Museum and Library Services Sunshine Act Meeting of the National Museum and Library Services Board AGENCY: Institute of Museum and Library Services (IMLS), NFAH. ACTION: Notice of Meeting. SUMMARY: The National Museum and Library...

Clarifying and Defining Library Services.

ERIC Educational Resources Information Center

Shubert, Joseph F., Ed.; Josey, E. J., Ed.

1991-01-01

This issue presents articles which, in some way, help to clarify and define library services. It is hoped that this clarification in library service will serve to secure the resources libraries need to serve the people of New York. The following articles are presented: (1) Introduction: "Clarifying and Defining Library Services" (Joseph…

76 FR 63666 - Sunshine Act Meeting of the National Museum and Library Services Board

Federal Register 2010, 2011, 2012, 2013, 2014

2011-10-13

... Library Services Board AGENCY: Institute of Museum and Library Services (IMLS), NFAH. ACTION: Notice of... Library Services Board. This notice also describes the function of the Board. Notice of the meeting is... Library Service Board Meeting: 9:30 a.m.-11:30 a.m. Executive Session (Closed to the Public) 1:30 p.m.-4...

Research evaluation support services in biomedical libraries.

PubMed

Gutzman, Karen Elizabeth; Bales, Michael E; Belter, Christopher W; Chambers, Thane; Chan, Liza; Holmes, Kristi L; Lu, Ya-Ling; Palmer, Lisa A; Reznik-Zellen, Rebecca C; Sarli, Cathy C; Suiter, Amy M; Wheeler, Terrie R

2018-01-01

The paper provides a review of current practices related to evaluation support services reported by seven biomedical and research libraries. A group of seven libraries from the United States and Canada described their experiences with establishing evaluation support services at their libraries. A questionnaire was distributed among the libraries to elicit information as to program development, service and staffing models, campus partnerships, training, products such as tools and reports, and resources used for evaluation support services. The libraries also reported interesting projects, lessons learned, and future plans. The seven libraries profiled in this paper report a variety of service models in providing evaluation support services to meet the needs of campus stakeholders. The service models range from research center cores, partnerships with research groups, and library programs with staff dedicated to evaluation support services. A variety of products and services were described such as an automated tool to develop rank-based metrics, consultation on appropriate metrics to use for evaluation, customized publication and citation reports, resource guides, classes and training, and others. Implementing these services has allowed the libraries to expand their roles on campus and to contribute more directly to the research missions of their institutions. Libraries can leverage a variety of evaluation support services as an opportunity to successfully meet an array of challenges confronting the biomedical research community, including robust efforts to report and demonstrate tangible and meaningful outcomes of biomedical research and clinical care. These services represent a transformative direction that can be emulated by other biomedical and research libraries.

Off the Shelf: Trends in the Purchase and Use of Electronic Reference Books

ERIC Educational Resources Information Center

Korah, Abe; Cassidy, Erin; Elmore, Eric; Jerabek, Ann

2009-01-01

What is the future direction of reference books? What types of policies are libraries implementing regarding the purchase of electronic reference books? Are libraries still buying hard copy reference items when an electronic equivalent is available? This paper discusses a national survey of libraries regarding the purchase and use of electronic…

Browsing the Virtual Stacks: Making Electronic Reference Tools More Visible to Users

ERIC Educational Resources Information Center

Peterson, Elizabeth

2008-01-01

Electronic reference resources are expanding traditional print reference collections far beyond the walls of the library building. While the library literature has seen a debate rage about the various merits and pitfalls of electronic reference sources, no one disputes they are here to stay. As more of the library content becomes available through…

A Plan for Library Cooperation in Vermont, Report to the Vermont Free Public Library Service.

ERIC Educational Resources Information Center

Little (Arthur D.), Inc., Cambridge, MA.

A survey of library service in Vermont, financed with Library Services and Construction Act funds, was conducted in two parts: (1) an examination of the procedures used by the Free Public Library Service in its role as the focus of interlibrary cooperation in Vermont and an evaluation of library resources in the state and (2) an evaluation of…

75 FR 8139 - Institute of Museum and Library Services; Sunshine Act Meeting of the National Museum and Library...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-02-23

... NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES Institute of Museum and Library Services; Sunshine Act Meeting of the National Museum and Library Services Board AGENCY: Institute of Museum and... the forthcoming meeting of the National Museum and Library Services Board. This notice also describes...

Assessing the health information needs of unaffiliated health professionals and using training on openly available search tools and resources to provide solutions to their information access challenges and barriers.

PubMed

Matsoukas, Konstantina

2014-01-01

This article will describe a year-long (2010-11) joint project between Columbia University Medical Center's Health Sciences Library and the Institute for Family Health (IFH), a network of Federally Qualified Health Centers (FQHCs) serving disadvantaged populations in New York State. This National Institutes of Health-funded pilot project aimed to (a) determine the medical literature and training needs of IFH personnel, (b) develop generic licensing agreements with publishers that would enable a health sciences library to provide access to electronic resources for FQHC personnel, and (c) develop reference/education services for IFH personnel. How the reference and education aims were met will be described and discussed here as the lessons learned from this project may be useful to librarians considering doing instructional outreach to unaffiliated health professionals working at FQHCs nationwide.

Newborn Screening: MedlinePlus Health Topic

MedlinePlus

... deficiency (National Library of Medicine) Genetics Home Reference: glutaric acidemia type I (National Library of Medicine) Genetics Home Reference: glutaric acidemia type II (National Library of Medicine) Genetics ...

Countywide Cooperative Library Service, Lincoln County, Oregon. An Action Plan.

ERIC Educational Resources Information Center

Dalton, Phyllis I.

This comprehensive action plan addresses eight areas important to the development of county-wide cooperative library service: the utilization of total library resources and services, accessibility of library service, organization, financing, special services for special needs, short range action plans, and long-range planning. Additional sections…

Reference Desk Is Not Dead Yet: A Perspective from the National Medical Library of Cuba

ERIC Educational Resources Information Center

Arroyo, Sonia Santana

2015-01-01

There persists an intense debate on whether or not the traditional reference desk should be in academic libraries. Yet, despite many anti-desk studies, the place of the reference desk still remains. This paper aims to review the current significance of the reference desk for some libraries, as well as the importance of choosing the proper…

75 FR 63516 - Institute of Museum and Library Services; Sunshine Act Meeting of the National Museum and Library...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-10-15

... NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES Institute of Museum and Library Services; Sunshine Act Meeting of the National Museum and Library Services Board AGENCY: Institute of Museum and Library Services (IMLS), NFAH. ACTION: Notice of meeting. SUMMARY: This notice sets forth the agenda of...

We Cannot See Them, but They Are There: Marketing Library Services to Distance Learners

ERIC Educational Resources Information Center

Dermody, Melinda

2005-01-01

Distance learners are a unique target-population for the marketing of library services and resources. Because these patrons do not visit the library often, if at all, it is crucial to actively promote the library resources and services available to them. Marketing strategies for distance learning library services need to take a multifaceted…

Transforming Resource Sharing Services at an Australian Academic Library: The Case of the University of Wollongong

ERIC Educational Resources Information Center

Daly, Rebecca; Baker, Liz; McIntosh, Lisa

2014-01-01

In 2011 the University of Wollongong Library undertook a significant review of its Resource Sharing services. This was prompted by constraints in the systems supporting this service, changes to the Library's key suppliers, Infotrieve Australia and the British Library Document Supply Service, and the need to deliver effective library services…

The Market Place: An Internal View of the Future of CD-ROM--The Perspective of the H. W. Wilson Company.

ERIC Educational Resources Information Center

Miller, Frank W.; Loeding, Deborah Voigt

1989-01-01

Discussion of technological developments in library reference services focuses on contributions of the H. W. Wilson Company and highlights CD-ROM technology. Topics discussed include online access; menu-driven systems; CD-ROM hardware and software concerns; user response to CD-ROM; quality control of databases; pricing considerations; and future…

Application Level Protocol Development for Library and Information Science Applications. Volume 1: Service Definition. Volume 2: Protocol Specification. Report No. TG.1.5; TG.50.

ERIC Educational Resources Information Center

Aagaard, James S.; And Others

This two-volume document specifies a protocol that was developed using the Reference Model for Open Systems Interconnection (OSI), which provides a framework for communications within a heterogeneous network environment. The protocol implements the features necessary for bibliographic searching, record maintenance, and mail transfer between…

The Chat Is Coming from inside the House: An Analysis of Perceived Chat Behavior and Reality

ERIC Educational Resources Information Center

Berndt-Morris, Elizabeth; Minnis, Samantha M.

2014-01-01

When looking for ways to improve library services, we considered what data sources were readily available to us and how we could harvest and use this data. We investigated three years of chat reference statistics at Central Michigan University, a large research institution, to gain a better understanding of our patrons' chat behavior. We then…

Cooperative Project To Develop a Database of Discipline-Specific Workbook Exercises for Agricultural and Biological Engineering, Entomology, and Biological Sciences Courses.

ERIC Educational Resources Information Center

Ellsbury, Susan H.; And Others

A two-part text, "Science Resources: A Self-Paced Instructional Workbook," was designed to provide science students at Mississippi State University with: (1) instruction on basic library usage and reference tools common to most scientific disciplines; (2) materials adapted to specific disciplines; and (3) services available to them from the…

The CREW Method: Expanded Guidelines for Collection Evaluation and Weeding for Small and Medium-Sized Public Libraries. Revised and Updated.

ERIC Educational Resources Information Center

Boon, Belinda

The method called CREW (Continuous Review, Evaluation, and Weeding) integrates material selection and acquisition, cataloging and processing, and circulation and reference into one ongoing routine that assures that all the necessary indirect services are accomplished in an effective way. This revision of the original guide, published in 1976,…

e-Learning, e-Books and Virtual Reference Service: The Nexus between the Library and Education

ERIC Educational Resources Information Center

Nicholas, Pauline; White, Thelma

2012-01-01

The society relies on institutions of higher education to produce a literate workforce; one that is able to function in a dynamic, technological, information-overload environment. In support of this new thrust, most universities have incorporated the use of new media and ICTs in the teaching learning process resulting in a multi-modal approach…

Research evaluation support services in biomedical libraries

PubMed Central

Gutzman, Karen Elizabeth; Bales, Michael E.; Belter, Christopher W.; Chambers, Thane; Chan, Liza; Holmes, Kristi L.; Lu, Ya-Ling; Palmer, Lisa A.; Reznik-Zellen, Rebecca C.; Sarli, Cathy C.; Suiter, Amy M.; Wheeler, Terrie R.

2018-01-01

Objective The paper provides a review of current practices related to evaluation support services reported by seven biomedical and research libraries. Methods A group of seven libraries from the United States and Canada described their experiences with establishing evaluation support services at their libraries. A questionnaire was distributed among the libraries to elicit information as to program development, service and staffing models, campus partnerships, training, products such as tools and reports, and resources used for evaluation support services. The libraries also reported interesting projects, lessons learned, and future plans. Results The seven libraries profiled in this paper report a variety of service models in providing evaluation support services to meet the needs of campus stakeholders. The service models range from research center cores, partnerships with research groups, and library programs with staff dedicated to evaluation support services. A variety of products and services were described such as an automated tool to develop rank-based metrics, consultation on appropriate metrics to use for evaluation, customized publication and citation reports, resource guides, classes and training, and others. Implementing these services has allowed the libraries to expand their roles on campus and to contribute more directly to the research missions of their institutions. Conclusions Libraries can leverage a variety of evaluation support services as an opportunity to successfully meet an array of challenges confronting the biomedical research community, including robust efforts to report and demonstrate tangible and meaningful outcomes of biomedical research and clinical care. These services represent a transformative direction that can be emulated by other biomedical and research libraries. PMID:29339930

Whitmore Library: A New Concept of Public Library Services.

ERIC Educational Resources Information Center

Schuurman, Guy

Until 1972, library services in Salt Lake County consisted of a group of branch libraries with nearly identical collections for recreational reading. Because the needs of the community had become more complex, a new regional library was built to coordinate library operations and establish new services. Among the innovations in public library…

Standards for Health Sciences Libraries.

ERIC Educational Resources Information Center

Stinson, E. Ray

1982-01-01

Discusses service standards (level of excellence or adequacy in performance of library service) and their incorporation in the accreditation process for hospital library service and academic health sciences libraries. The certification program developed for health sciences librarians by the Medical Library Association is reviewed. Fifty-nine…

National Findings, National Measures: The NCES Survey on Children's Services in Public Libraries and "Output Measures for Public Library Service to Children."

ERIC Educational Resources Information Center

Roy, Loriene

1993-01-01

The findings of the National Center for Education Statistics survey of public libraries concerning children's services and staffing and library-school cooperation are summarized. Introduces some of the qualitative and quantitative evaluative measures suggested in "Output Measures for Public Library Services for Children" (Walters, 1992)…

Views From the Pacific--Military Base Hospital Libraries in Hawaii and Guam.

PubMed

Stephenson, Priscilla L; Trafford, Mabel A; Hadley, Alice E

2016-01-01

Hospital libraries serving military bases offer a different perspective on library services. Two libraries located on islands in the Pacific Ocean provide services to active duty service men and women, including those deployed to other regions of the world. In addition, these hospital libraries serve service members' families living on the base, and often citizens from the surrounding communities.

The Veterans Administration Library Network: VALNET.

PubMed Central

van Vuren, D D

1982-01-01

Given substantial federal budget cuts and ever-increasing quantities of print and nonprint material, Veterans Administration (VA) Library Services have pooled their resources in a network to improve the scope and efficiency of the services they provide. The VA Library Network, VALNET, composed of 176 libraries, serves health care facilities throughout the continental United States and Puerto Rico. This paper outlines VALNET's organization and the range of individual VA Library Services. It also describes centrally provided services and resource-sharing tools being developed by the VA, as well as significant sharing arrangement among VA Library Services and between the VA and non-VA libraries. PMID:7052164

Science Projects | Akron-Summit County Public Library

Science.gov Websites

Resources Suggest a Purchase Hours & Locations Main Library Mobile Services Ellet Fairlawn-Bath Training Print/Scan/Fax/Copy Assistive Services Borrower Services Library Computers Meeting Rooms Mobile ; Notable Student Resources Suggest a Purchase Hours & Locations Main Library Mobile Services Ellet

Users' Satisfaction with Library Services: A Case Study of Delta State University Library

ERIC Educational Resources Information Center

Ikolo, Violet E.

2015-01-01

The study focused on users' satisfaction with library services at the Delta State University main Library, Abraka, Delta State. The objective was to find out if users are satisfied with the services, facilities, the library environment, information sources and staff of the library. Using the descriptive survey design, the population for the study…

The Measureable Effects of Closing a Branch Library: Circulation, Instruction, and Service Perception

ERIC Educational Resources Information Center

Lange, Jessica; Lannon, Amber; McKinnon, Dawn

2014-01-01

This article explores the closing of the Howard Ross Library of Management at McGill University, Montreal, Canada. We hypothesized that closing a branch library would result in a decline in the use of library services. We measured library service using circulation statistics, library instruction workshop statistics, and data from the online survey…

Delivering Library Services to Remote Students.

ERIC Educational Resources Information Center

Casado, Margaret

2001-01-01

Discusses library services at the University of Tennessee to reach off-campus and distance education students. Topics include online research; email; library instruction for faculty and students; Web interfaces; fax; telephone service; chat technology; the library's Web page; virtual classrooms; library links from a course management system; and…

47 CFR 54.501 - Eligible recipients.

Code of Federal Regulations, 2011 CFR

2011-10-01

... SERVICE Universal Service Support for Schools and Libraries § 54.501 Eligible recipients. (a) Schools. (1... discounts under this subpart. (b) Libraries. (1) Only libraries eligible for assistance from a State library administrative agency under the Library Services and Technology Act (Pub. L. 104-208) and not excluded under...

47 CFR 54.511 - Ordering services.

Code of Federal Regulations, 2010 CFR

2010-10-01

... eligible services shall not charge schools, school districts, libraries, library consortia, or consortia... under § 54.501 or consortium that includes an eligible school or library and a service provider shall be... December 31, 1998. (2) For a school, library, or consortium that includes an eligible school or library...

47 CFR 54.513 - Resale and transfer of services.

Code of Federal Regulations, 2012 CFR

2012-10-01

... (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.513 Resale and...) Permissible fees. This prohibition on resale shall not bar schools, school districts, libraries, and library... and equipment components of eligible services may be transferred to another eligible school or library...

47 CFR 54.513 - Resale and transfer of services.

Code of Federal Regulations, 2011 CFR

2011-10-01

... (CONTINUED) UNIVERSAL SERVICE Universal Service Support for Schools and Libraries § 54.513 Resale and...) Permissible fees. This prohibition on resale shall not bar schools, school districts, libraries, and library... and equipment components of eligible services may be transferred to another eligible school or library...

Library Services Online: Introducing Library Services for Online MBA Classes

ERIC Educational Resources Information Center

Slavin, Laura C.

2015-01-01

In this article, a librarian at Lincoln Memorial University creates library services for an MBA program offered entirely online that is in the early stages of development. The library services include a subject guide and 4 tutorials that will be added to the MBA online orientation. Other services include offering online office hours and…

Cline Library Surveys of the NAU Faculty and Students, and Users of Media Services and Field Services, and Evaluations of the Desk Services Provided by Media Services and Special Collections and Archives.

ERIC Educational Resources Information Center

Mullen, Melissa J.; And Others

Results are presented from surveys conducted at Northern Arizona University (NAU) about its library services. Mail survey questionnaires were completed by 266 faculty members, and a telephone survey questioned 400 students about library services at the university's Cline Library. A mail survey completed by 121 media service users and 126 field…

Standards for Libraries Within Regional Library Systems in Saskatchewan.

ERIC Educational Resources Information Center

Saskatchewan Library Association, Regina.

These quantitative standards for the delivery of library services to a dispersed population, which were developed by the Saskatchewan Library Association, are based on the decentralized delivery of library services backed up by the centralized provision of technical services, resource people, and special collections in Saskatchewan. The roles of…

Federal Public Library Programs in Alabama, 1999.

ERIC Educational Resources Information Center

Alabama Public Library Service, Montgomery.

The Alabama Public Library Service (APLS) is charged with improving library services throughout the state to ensure that all citizens have access to quality library and information services. Part of this charge includes the responsibility for receiving and administering federal funds to the more than 200 public libraries in Alabama. Federal…

Annual Program: Library Services and Construction Act, 1987-1988.

ERIC Educational Resources Information Center

South Carolina State Library, Columbia.

This report presents the 1978-1988 annual Library Services and Construction Act (LSCA) program for the South Carolina State Library. This program includes fiscal information and project descriptions for the following LCSA projects under Title I-Library Services: (1) Projects IA-General Administration; (2) IB-Library Interpretation; (3) IIA-General…

The National Library of Medicine Programs and Services, Fiscal Year 1974.

ERIC Educational Resources Information Center

National Library of Medicine (DHEW), Bethesda, MD.

The activities and projects of the National Library of Medicine are described. New and continuing programs in library services and operations, on-line computer retrieval services, grants for library assistance, audiovisual programs, and health communications research are included. International activities of the Library are outlined. Summary…

Research Support: The New Mission for Libraries

ERIC Educational Resources Information Center

Mitchell, Erik T.

2013-01-01

Research support services are growing areas of importance in academic libraries and are part of the libraries' larger goal to provide wider support for research-related services. Ithaka's "Library Survey 2010" indicated that research support services, along with teaching facilitation, are the two growth areas projected by library directors. In…

Library and Information Networks: Centralization and Decentralization.

ERIC Educational Resources Information Center

Segal, JoAnn S.

1988-01-01

Describes the development of centralized library networks and the current factors that make library sharing on a smaller scale feasible. The discussion covers the need to decide the level at which library cooperation should occur and the possibility of linking via the Open System Interface Reference Model. (37 references) (CLB)

Alabama Public Library Service Annual Report, 1995.

ERIC Educational Resources Information Center

Alabama Public Library Service, Montgomery.

This annual report summarizes activities of the Alabama Public Library Service (APLS) for the fiscal year 1995. The APLS is charged with improving library services throughout the state to ensure that all citizens have access to quality library and information services. During fiscal year 1995, major building renovations were completed with the…

Service Standards for the Mobile/Social Library

ERIC Educational Resources Information Center

Thomas, Lisa Carlucci

2010-01-01

Customer service is at the core of everything librarians do in libraries. They strive to create positive customer relationships and to provide added value to the library services offered to their patrons. Emerging technologies offer opportunities for creative integration with library services. Staff should be encouraged to explore, learn, and…

76 FR 13097 - Institute of Museum and Library Services; Evaluation by Grantees

Federal Register 2010, 2011, 2012, 2013, 2014

2011-03-10

... NATIONAL FOUNDATION ON THE ARTS AND HUMANITIES 45 CFR Part 1180 Institute of Museum and Library Services; Evaluation by Grantees AGENCY: Institute of Museum and Library Services, National Foundation On... amendment to the Institute of Museum and Library Services' (IMLS') reporting guidelines for grantees. The...

Perspectives [on Library Service Developments] 1991.

ERIC Educational Resources Information Center

Bookmark, 1991

1991-01-01

This theme issue of "The Bookmark" provides 1991 perspectives on several library service developments, including papers by three New Yorkers who played an important role in the White House Conference on Library and Information Services: Thomas Sobol, Commissioner of Education; Robert Wedgeworth, Dean of the School of Library Service at…

The role of the medical departmental library.

PubMed Central

Moran, B

1996-01-01

At most academic medical institutions, the first level of library service is provided by health sciences or medical school libraries. For many medical departments, however, these services are also provided by a second-level library, the departmental library. These libraries are usually supported by a specific department, such as surgery, and provide customized services to this sponsor. Departmental libraries continue to play an important role amid the debate over centralized, versus decentralized, library systems. On the basis of a limited survey, this paper describes a representative medical departmental library. PMID:8938327

Federal Agency and Federal Library Reports: Library of Congress; Center for the Book; Federal Library and Information Center Committee; National Agricultural Library; National Library of Medicine; United States Government Printing Office; National Technical Information Service; National Archives and Records Administration; National Center for Education Statistics Library Statistics Program; National Commission on Libraries and Information Science; National Library of Education; Educational Resources Information Center.

ERIC Educational Resources Information Center

Fischer, Audrey; Cole, John Y.; Tarr, Susan M.; Carey, Len; Mehnert, Robert; Sherman, Andrew M.; Davis, Linda; Leahy, Debra W.; Chute, Adrienne; Willard, Robert S.; Dunn, Christina

2003-01-01

Includes annual reports from 12 federal agencies and libraries that discuss security, budgets, legislation, digital projects, preservation, government role, information management, personnel changes, collections, databases, financial issues, services, administration, Web sites, access to information, customer service, statistics, international…

Fees for Library Service: They Are not Inevitable!

ERIC Educational Resources Information Center

Kranich, Nancy

1980-01-01

The interests of libraries and users are best served when library services are provided without fee. Policy makers must be convinced that library services are a combination of public and merit goods deserving governmental funding. (RAA)

"For Poor Nations a Library Service Is Vital": Establishing a National Public Library Service in Tanzania in the 1960s

ERIC Educational Resources Information Center

Olden, Anthony

2005-01-01

The Tanganyika Library Service (TLS) was the national public library service set up in Tanzania, East Africa, in the 1960s. By the end of the decade, it was generally regarded as a model of Western-style public library development in Africa. This is an account of its establishment and early years based on accessible documentary sources in Tanzania…

76 FR 51966 - Texas Eastern Transmission, LP; Notice of Intent To Prepare an Environmental Assessment for the...

Federal Register 2010, 2011, 2012, 2013, 2014

2011-08-19

... using the link called ``eLibrary'' or from the Commission's Public Reference Room, 888 First Street, NE... transportation service of 27,000 dekatherms per day of natural gas. \\2\\ A ``pig'' is a tool that is inserted into... all those receiving this notice in the mail and are available at http://www.ferc.gov using the link...

Social inclusion and the City of Swan public libraries in Western Australia.

PubMed

Lockyer-Benzie, Maureena

2004-09-01

The focus of this paper is on an understanding of social exclusion/inclusion: the concept and how a specific public library service, namely the City of Swan Public Library service, has responded to this social issue. The terms social inclusion/exclusion are explored and clarified from an international, Western Australian State Government, and public library perspective. This is followed by a brief overview of Western Australia as an Australian state, and how public libraries operate based on a partnership with the State Library of Western Australia and Local Government. The City of Swan Public Libraries are described in some depth and also portrayed in their local setting namely the City of Swan, a city of extensive growth that offers a unique environment of both rural and urban areas. The concept of social inclusion is then applied to the City of Swan Public Library service and how the library service addresses social inclusion within its physical environment, policies, operations, future planning, programmes and services. This includes the results of a Library Non-user Survey that was conducted in 2001. The aims of this survey were to: ascertain why non-users within the City of Swan do not make use of the library facilities; explore why past members were not using the library services; examine the effectiveness of library promotions; and investigate the access to and usage of the Internet. The paper concludes with a list of the potential social conditions of which public libraries need to be aware in their strategic planning activities so that community members are not excluded from participating and accessing the public library service.

75 FR 69134 - Submission for OMB Review, Comment Request, Proposed Collection: Public Libraries Survey, FY 2011...

Federal Register 2010, 2011, 2012, 2013, 2014

2010-11-10

..., Office of Policy, Planning, Research, and Communication, Institute of Museum and Library Services, 1800 M..., Proposed Collection: Public Libraries Survey, FY 2011-2013 AGENCY: Institute of Museum and Library Services.... SUMMARY: The Institute of Museum and Library Services announces the following information collection has...

Annual Program. Library Services and Construction Act, 1988-1989.

ERIC Educational Resources Information Center

South Carolina State Library, Columbia.

This report presents the 1988-1989 annual Library Services and Construction Act (LSCA) program for the South Carolina State Library. This program includes fiscal information and project descriptions for the following LSCA projects under Title I Library Services: (1) I-A, General Administration; (2) I-B, Library Interpretation; (3) II-A, General…

Developing a virtual community for health sciences library book selection: Doody's Core Titles.

PubMed

Shedlock, James; Walton, Linda J

2006-01-01

The purpose of this article is to describe Doody's Core Titles in the Health Sciences as a new selection guide and a virtual community based on an effective use of online systems and to describe its potential impact on library collection development. The setting is the availability of health sciences selection guides. Participants include Doody Enterprise staff, Doody's Library Board of Advisors, content specialists, and library selectors. Resources include the online system used to create Doody's Core Titles along with references to complementary databases. Doody's Core Titles is described and discussed in relation to the literature of selection guides, especially in comparison to the Brandon/Hill selected lists that were published from 1965 to 2003. Doody's Core Titles seeks to fill the vacuum created when the Brandon/Hill lists ceased publication. Doody's Core Titles is a unique selection guide based on its method of creating an online community of experts to identify and score a core list of titles in 119 health sciences specialties and disciplines. The result is a new selection guide, now available annually, that will aid health sciences librarians in identifying core titles for local collections. Doody's Core Titles organizes the evaluation of core titles that are identified and recommended by content specialists associated with Doody's Book Review Service and library selectors. A scoring mechanism is used to create the selection of core titles, similar to the star rating system employed in other Doody Enterprise products and services.

Library Services to the Blind and Physically Handicapped.

ERIC Educational Resources Information Center

De Cleene, Clare

This report describes library services for the blind and physically handicapped supported by the Library Services and Construction Act (LSCA), Title I, funds during fiscal 1985. Trends in library services for the blind and physically handicapped determined by an examination of reports from individual states are briefly summarized for the areas of…